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• When Do OS Questions Belong on Hardware Service Requests?

  - by Get Proactive Customer Adoption Team

  Untitled Document My Oracle Support—Logging an Operating System Service Request One of the concerns we hear from our customers with Premier Support for Systems is that they have difficulty logging a Service Request (SR) for an operating system issue. Because Premier Support for Systems includes support for the hardware and the associated operating system, you log any operating system issues through a hardware Service Request. To create a hardware Service Request, you enter the information into the Hardware tab of the Create Service Request screen, but to ensure that the hardware Service Request you enter is recognized and routed appropriately for an operating system issue, you need to change the product from your specific hardware to the operating system that the hardware is running. The example below shows you how to create a Service Request for the operating system when the support level is Premier Support for Systems. The key to success is remembering that the operating system coverage is part of the hardware support. To begin, from anywhere within My Oracle Support, click on the Create SR button as you would to log any SR: Enter your Problem Summary and the Problem Description Next, click on the Hardware tab. Enter the System Serial Number (in this case “12345”) and click on Validate Serial Number: Notice that the product name for the hardware indicates “Sunfire T2000 Server” with an option for a drop down List of Values. Click on the product drop down and choose the correct operating system from the list. In this case I have chosen “OpenSolaris Operating System” Next, you will need to enter the correct operating system version: At this point, you may proceed to complete and submit the Service Request. If your company has Premier Support for Systems, just remember that your operating system has coverage under the hardware it runs on, so start with a Hardware tab on the Service Request screen and change the product related information to reflect the operating system you need help with. Following these simple steps will ensure that the system assigns your Service Request to the right support team for an operating system issue and the support engineer can quickly begin working your issue.

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• UPK 3.6.1 Enablement Service Pack 1

  - by marc.santosusso

  UPK 3.6.1 Enablement Service Pack 1 now available on My Oracle Support as Patch ID 9533920 (requires My Oracle Support account). Below is a list of the enhancements included in this Enablement Service Pack. Tabbed Gateway Users now have the option to deliver multiple help resources through the in-application support using UPK's new tabbed gateway. This feature is managed using the Configuration Utility for In-Application Support. This feature is documented in the In-Application Support Guide. Firefox 3.6 The latest release of Mozilla Firefox, version 3.6, is now supported by the UPK Player, SmartHelp browser add-on, and SmartMatch recording technology. Oracle E-Business Suite -- Added support for version 12.1.2 for enhanced object and context recognition. -- The UPK PLL is no longer need for Oracle versions 12.1.2 and higher. Agile PLM Agile PLM version 9.3 supported for enhanced object recognition. Customer Needs Management Customer Needs Management schema 1.0.014 is supported for context recognition. Siebel CRM Siebel CRM (On Premise) versions 8.2, 8.1.1.2, 8.0.0.9, and 8.1.1 build 21112 (in addition to the previously supported build 21111) supported for enhanced object and context recognition. SAP SAP GUI for HTML version 7.10 patch 16 supported for enhanced object and context recognition. CA -- CA Clarity PPM version R12.5 supported for context recognition. -- CA Service Desk version R12.5 supported for context recognition. Java Added support for Java 6 update 12

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• NTP service, offset increasing after sync

  - by Ajay

  I have installed Ubuntu 12.10 version on my PC. I am running NTP service having NTP server as GPS. I found that when we start NTP service by ntp start command, PC is able to sync with GPS as i get '*' symbol before GPS IP when i run ntpq -p command. This remains good for some time and then the * symbol is removed which means that PC is not synchronized to that server. Now, by running command ntpq -p it shows that all parameter are OK but as '*' is removed, slowly offset goes on increasing. remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 7 16 1 2.333 23.799 0.808 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 14 16 3 2.333 23.799 0.879 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 11 16 7 2.333 23.799 1.500 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 8 16 17 2.333 23.799 2.177 below are the last 4 ntp status when sync is lost with GPS ============================================================================== 192.168.100.33 .GPS. 1 u 1 16 377 2.404 1169.94 1.735 remote refid st t when poll reach delay offset jitter ============================================================================== 192.168.100.33 .GPS. 1 u - 16 377 2.513 1171.80 0.898 remote refid st t when poll reach delay offset jitter ============================================================================== 192.168.100.33 .GPS. 1 u 15 16 377 2.513 1171.80 0.898 Since, GPS is already available, PC never re-synchronize itself to GPS later ON. I have to restart the ntp service and then PC synchronizes to GPS and '*' symbol arrives.

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• Security in a private web service

  - by Oni

  I am developing a web site and a web service for a small on-line game. Technically, I'll be using Express (node.js) and MongoDB+Redis for the databases. This the structure I came up with: One Express server that will server as the Web Service. This will connect to the databases. One Express server that will provide the web site. It will connect to the Web Service to retrieve and push the information. iOS and Android application will be able to interact with the WebService. Taking into account: It is a small game. The information transferred is not critical. There will NOT be third party applications. At least for the moment. My concern is about which level of security I should use in each of the scenarios: Security of the user playing through web browser Security of the applications and the Web Server connecting to the WS. I have take a look at the different options and: OAuth and/or Https is too much for this scenario, isn't it? Will be a good option to hash the user and password with MD5(or similar) and some salt? I would like to get some directions and investigate by my own rather than getting a response like "you should you use this node.js module..." Thanks in advance,

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• How Service Component Architecture (SCA) Can Be Incorporated Into Existing Enterprise Systems

  After viewing Rob High’s presentation “The SOA Component Model” hosted on InfoQ.com, I can foresee how Service Component Architecture (SCA) can be incorporated in to an existing enterprise. According to IBM’s DeveloperWorks website, SCA is a set of conditions which outline a model for constructing applications/systems using a Service-Oriented Architecture (SOA). In addition, SCA builds on open standards such as Web services. In the future, I can easily see how some large IT shops could potently divide development teams or work groups up into Component/Data Object Groups, and Standard Development Groups. The Component/Data Object Group would only work on creating and maintaining components that are reused throughout the entire enterprise. The Standard Development Group would work on new and existing projects that incorporate the use of various components to accomplish various business tasks. In my opinion the incorporation of SCA in to any IT department will initially slow down the number of new features developed due to the time needed to create the new and loosely-coupled components. However once a company becomes more mature in its SCA process then the number of program features developed will greatly increase. I feel this is due to the fact that the loosely-coupled components needed in order to add the new features will already be built and ready to incorporate into any new development feature request. References: BEA Systems, Cape Clear Software, IBM, Interface21, IONA Technologies PLC, Oracle, Primeton Technologies Ltd, Progress Software, Red Hat Inc., Rogue Wave Software, SAP AG, Siebel Systems, Software AG, Sun Microsystems, Sybase, TIBCO Software Inc. (2006). Service Component Architecture. Retrieved 11 27, 2011, from DeveloperWorks: http://www.ibm.com/developerworks/library/specification/ws-sca/ High, R. (2007). The SOA Component Model. Retrieved 11 26, 2011, from InfoQ: http://www.infoq.com/presentations/rob-high-sca-sdo-soa-programming-model

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• SOA Starting Point: Methods for Service Identification and Definition

  As more and more companies start to incorporate a Service Oriented Architectural design approach into their existing enterprise systems, it creates the need for a standardized integration technology. One common technology used by companies is an Enterprise Service Bus (ESB). An ESB, as defined by Progress Software, connects and mediates all communications and interactions between services. In essence an ESB is a form of middleware that allows services to communicate with one another regardless of framework, environment, or location. With the emergence of ESB, a new emphasis is now being placed on approaches that can be used to determine what Web services should be built. In addition, what order should these services be built? In May 2011, SOA Magazine published an article that identified 10 common methods for identifying and defining services. SOA’s Ten Common Methods for Service Identification and Definition: Business Process Decomposition Business Functions Business Entity Objects Ownership and Responsibility Goal-Driven Component-Based Existing Supply (Bottom-Up) Front-Office Application Usage Analysis Infrastructure Non-Functional Requirements  Each of these methods provides various pros and cons in regards to their use within the design process. I personally feel that during a design process, multiple methodologies should be used in order to accurately define a design for a system or enterprise system. Personally, I like to create a custom cocktail derived from combining these methodologies in order to ensure that my design fits with the project’s and business’s needs while still following development standards and guidelines. Of these ten methods, I am particularly fond of Business Process Decomposition, Business Functions, Goal-Driven, Component-Based, and routinely use them in my designs.  Works Cited Hubbers, J.-W., Ligthart, A., & Terlouw , L. (2007, 12 10). Ten Ways to Identify Services. Retrieved from SOA Magazine: http://www.soamag.com/I13/1207-1.php Progress.com. (2011, 10 30). ESB ARCHITECTURE AND LIFECYCLE DEFINITION. Retrieved from Progress.com: http://web.progress.com/en/esb-architecture-lifecycle-definition.html

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• Installing Visual Studio 2010 Service Pack 1

  - by Martin Hinshelwood

  As has become customary when the product team releases a new patch, SP or version I like to document the install. This post seams almost redundant as I had no problems, but I think that is as valuable to other thinking of installing the Service Pack as all the problems that we sometimes get. As per Brian's post I am Installing Visual Studio Team Foundation Server Service Pack 1 first and indeed as this is a single server local deployment I need to install both. If I only install one it will leave the other product broken. Figure: Hopefully this will be more uneventful It takes a little while for your system to be checked to see what components need updating. On my main computer this was pretty quick, but on the laptop it took some time. Figure: There are a lot of components to update With this update also comes an update to .NET as well as many other components. Figure: I downloaded the full 1.5GB’s, but you could do a web install It depends on how good you internet connection is to how long it would take to download, but as I am now in the US I decided not to trust the internet connection speeds. It took around 30-40 minutes to download the full thing which is a little slow. Figure: I did not need to download, but that would increase the install time So on my main computer again this was fast, but again on my netbook this took a little while. Figure: The actual install took around 30-40 minutes (2 hours on netbook) I was pretty impressed with the speed of the install, and as Team Explore is now out of the box with Visual Studio 2010 I don’t get the problem of the SP being installed before Team Explorer and having a disjointed experience Figure: As I suspected, no problems with the install Figure: Checking in Visual Studio shows that all the servicing points were successful This was an easy experience even if the SP was over 1.5GB’s to download Hopefully I will be discovering things that work better for a good while to come, as well as not seeing holes in the product that I had no encountered yet. What were your experiences of installing Visual Studio 2010 Service pack 1?

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• Planning and Budgeting Cloud Service - Partner Webcast

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 Please join us for a 90 minutes live Partner Webcast which will overview the upcoming Oracle Planning and Budgeting Cloud Service (PBCS) offering on Tuesday, 26th November, 2013 at 5:00 pm CET / 4:00 pm UK. Look out for the joining URL and instruction in my November Newsletter coming soon. As a reminder, there was also a Partner Webcast recorded in August 2103 about PBCS which included a demo. Replay link here. Topics include: Latest news from Product Management; live demo; overview of assets and collaterals; Q&A session Oracle Planning and Budgeting Cloud Service (PBCS) offers organizations the market-leading Oracle Hyperion Planning and Budgeting solution delivered via Oracle’s public cloud service. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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• Dynamic Monitoring Service (DMS) Configuration Dumping and CPU Utilization

  - by ShawnBailey

  There was recently a report of CPU spikes on a system that were occuring at precise 3 hour intervals. Research revealed that the spikes were the result of the Dynamic Monitoring Service generating a metrics dump and writing it under the server 'logs' folder for every WLS server in the domain. This blog provides some information on what this is for and how to control it. The Dynamic Monitoring Service is a facility in FMw (JRF to be more precise) that collects runtime data on the components deployed to WebLogic. Each component is responsible for how much or how little they use the service and SOA collects a fair amount of information. To view what is collected on any running server you can use the following URL, http://host:port/dms/Spy and login with admin credentials. DMS is essentially always running and collecting this information in the runtime and to protect against loss of this data it also runs automatic backups, by default at the 3 hour interval mentioned above. Most of the management options for DMS are exposed through WLST but these settings are not so we must open the dms_config.xml file which can be found in DOMAIN_HOME/config/fmwconfig/servers/<server_name>/dms_config.xml. The contents are fairly short and at the bottom you will find the following entry: <dumpConfiguration>     <dump intervalSeconds="10800" maxSizeMBytes="75" enabled="true"/> </dumpConfiguration> The interval of 10800 seconds corresponds to the 3 hours and the maximum size is 75MB. The file is written as an archive to DOMAIN_HOME/servers/<server_name>/logs/metrics. This archive contains the dump in XML format. You can disable the dumps all together by simply setting the 'enabled' value to 'false' or of course you could modify the other parameters to suit your needs. Disabling the dumps will NOT impact DMS collections or display at runtime. It will only eliminate these periodic backups.

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• Emailing Service: To or Bcc?

  - by Shelakel

  I'm busy coding a reusable e-mail service for my company. The e-mail service will be doing quite a few things via injection through the strategy pattern (such as handling e-mail send rate throttling, switching between Smtp and AmazonSES or Google AppEngine for e-mail clients when daily quotas are exceeded, send statistics tracking (mostly because it is neccessary in order to stay within quotas) to name a few). Because e-mail sending will need to be throttled and other limitations exist (ex. max recipient quota on AmazonSES limiting recipients to 50 per send), the e-mails typically need to be broken up. From your experience, would it be better to send bulk (multiple recipients per e-mail) or a single e-mail per recipient? The implications of the above would be to send to a 1000 recipients, with a limit of 50 per send, you would send 20 e-mails using BCC in a newsletter scenario. When sending an e-mail per recipient, it would send 1000 e-mails. E-mail sending is asynchronous (due to inherit latency when sending, it's typically only possible to send 5 e-mails per second unless you are using multiple client asynchronously). Edit Just for full disclosure, this service won't be used by or sold to spammers and will as far as possible automatically comply with national and international laws. Closed< Thanks for all the valuable feedback. The concerns regarding compliance towards laws, user experience (generic vs. personalized unsubscribe) and spam regulation via ISP blacklisting does make To the preferred and possibly the only choice when sending system generated e-mails to recipients.

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• Object Oriented database development jobs

  - by GigaPr

  Hi, i am a software engineering student currently looking for a job as developer. I have been offered a position in a company which implements software using object oriented databases. these are something completely new for me as at university we never worked on it, just some theory. my questions are do you think is a good way to start my career as developer? what is the job market for this type of developemnt? are these skills requested? what markets this technology touches? thanks

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• How to spread changes in oriented graph?

  - by joseph

  Hello. I have oriented graph. Graph can be strongly connected. Every vertix can have a set of anything, for example letters. The set is user editable. Every vertix makes intersection of sets in previous vertices (only one step back). But now, there is problem: When I update set of one vertex, the change should expand to all vertices and uptate their intersection of sets of previous vertices. How to do every vertex have correct intersection after update of any vertex? Restriction: algorithm must avoid to stick in infinity. Any idea how to solve it?

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• Difference between Document-oriented-DB and Bigtable clones

  - by chen

  We are looking for a suitable storage engine for our weblog history data. We looked at Bigtable's paper and understand it is suitable to us well. However, I also understand that Document-oriented-DB such as MongoDB seems to provide a little more powerful schema power -- i.e, it can model our data as well. I wonder how nowadays ppl choose a scalable NoSQL DB --- I read enough articles like "we looked at A, B and C, and we decided to use C". But I'd like to see some benchmark number. What I am saying is that if MongoDB and the like can provide same level of performance as Bigtable clones, why don't web companies choose it (preparing to deal with various potentially more complex data problem)? Thanks, By the way, I read an article (which convinced me at the moment) saying Cassandra does not fit the M/R operation, any comments?

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• How can I set up .Net unhanlded exception handling in a windows service?

  - by Mike Pateras

  protected override void OnStart(string[] args) { AppDomain.CurrentDomain.UnhandledException += new UnhandledExceptionEventHandler(CurrentDomain_UnhandledException); Thread.Sleep(10000); throw new Exception(); } void CurrentDomain_UnhandledException(object sender, UnhandledExceptionEventArgs e) { } I attached a debugger to the above code in my windows service, setting a breakpoint in CurrentDomain_UnhandledException, but it was never hit. The exception pops up saying that it is unhandled, and then the service stops. I even tried putting some code in the event handler, in case it was getting optimized away. Is this not the proper way to set up unhandled exception handling in a windows service?

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• How to document object-oriented MATLAB code?

  - by jjkparker

  I'm writing a sizable application using object-oriented MATLAB, and this has gotten me thinking about how to document the code. If this was C, I would use Doxygen. For Java, I'd use JavaDoc. Both have mostly agreed-upon standards for how class and method documentation should look and what it should contain. But what about MATLAB code? The most I've seen in TMW's own classes is a short sentence or two at the top of the class, and I can't find any topics devoted to documenting sizable MATLAB applications. So how do you document your MATLAB classes? Any particular style issues or additional tools?

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• Developer oriented hardware benchmarks?

  - by Promit

  Perhaps I'm looking in the wrong places, but every hardware benchmark I've found, for nearly any component, is oriented towards gamers and/or workstations (video editing etc). Is there anyone doing benchmarks that are relevant to software developers? For example, take SSDs. I don't care how fast Crysis loads off an SSD -- that is completely worthless information. What I want to know is, which drive yields the quickest build times? What about Intellisense and refactoring operations? What RAID configuration has the biggest benefit? I could probably come up with more examples, but you get the point. Long story short, where are the benchmarks that tell me which hardware will be most effective in helping me be a productive software developer?

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• Spring Roo and aspect-oriented programming

  - by marcos

  Hello, i've been running some experiments of my own with Spring Roo and it seems to be pretty cool, but i noticed that this tool makes heavy use of AOP on the model layer. I'm thinking about creating a real project using Roo and what i would like to know is: Why AOP is everywhere? Is That ok? What are advantages and disadvantages of this approach? I'm quite new to aspect-oriented programming and some guidance would be greatly appreciated. Thanks in advance!

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• Aspect Oriented Programming vs List<IAction> To execute methods based on conditions

  - by David Robbins

  I'm new to AOP so bear with me. Consider the following scenario: A state machine is used in a workflow engine, and after the state of the application is changed, a series of commands are executed. Depending on the state, different types of commands should be executed. As I see it, one implementation is to create List<IAction> and have each individual action determine whether it should execute. Would a Aspect Oriented process work as well? That is, could you create an aspect that notifies a class when a property changes, and execute the appropriate processes from that class? Would this help centralize the state specific rules?

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• a completely decoupled OO system ?

  - by shrini1000

  To make an OO system as decoupled as possible, I'm thinking of the following approach: 1) we run an RMI/directory like service where objects can register and discover each other. They talk to this service through an interface 2) we run a messaging service to which objects can publish messages, and register subscription callbacks. Again, this happens through interfaces 3) when object A wants to invoke a method on object B, it discovers the target object's unique identity through #1 above, and publishes a message on the message service for object B 4) message services invokes B's callback to give it the message 5) B processes the request and sends the response for A on message service 6) A's callback is called and it gets the response. I feel this system is as decoupled as practically possible, but it has the following problems: 1) communication is typically asynchronous 2) hence it's non real time 3) the system as a whole is less efficient. Are there any other practical problems where this design obviously won't be applicable ? What are your thoughts on this design in general ?

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• Great Customer Service Example

  - by MightyZot

  A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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• Database – Beginning with Cloud Database As A Service

  - by Pinal Dave

  I love my weekend projects. Everybody does different activities in their weekend – like traveling, reading or just nothing. Every weekend I try to do something creative and different in the database world. The goal is I learn something new and if I enjoy my learning experience I share with the world. This weekend, I decided to explore Cloud Database As A Service – Morpheus. In my career I have managed many databases in the cloud and I have good experience in managing them. I should highlight that today’s applications use multiple databases from SQL for transactions and analytics, NoSQL for documents, In-Memory for caching to Indexing for search.  Provisioning and deploying these databases often require extensive expertise and time.  Often these databases are also not deployed on the same infrastructure and can create unnecessary latency between the application layer and the databases.  Not to mention the different quality of service based on the infrastructure and the service provider where they are deployed. Moreover, there are additional problems that I have experienced with traditional database setup when hosted in the cloud: Database provisioning & orchestration Slow speed due to hardware issues Poor Monitoring Tools High network latency Now if you have a great software and expert network engineer, you can continuously work on above problems and overcome them. However, not every organization have the luxury to have top notch experts in the field. Now above issues are related to infrastructure, but there are a few more problems which are related to software/application as well. Here are the top three things which can be problems if you do not have application expert: Replication and Clustering Simple provisioning of the hard drive space Automatic Sharding Well, Morpheus looks like a product build by experts who have faced similar situation in the past. The product pretty much addresses all the pain points of developers and database administrators. What is different about Morpheus is that it offers a variety of databases from MySQL, MongoDB, ElasticSearch to Reddis as a service.  Thus users can pick and chose any combination of these databases.  All of them can be provisioned in a matter of minutes with a simple and intuitive point and click user interface.  The Morpheus cloud is built on Solid State Drives (SSD) and is designed for high-speed database transactions.  In addition it offers a direct link to Amazon Web Services to minimize latency between the application layer and the databases. Here are the few steps on how one can get started with Morpheus. Follow along with me.  First go to http://www.gomorpheus.com and register for a new and free account. Step 1: Signup It is very simple to signup for Morpheus. Step 2: Select your database   I use MySQL for my daily routine, so I have selected MySQL. Upon clicking on the big red button to add Instance, it prompted a dialogue of creating a new instance.   Step 3: Create User Now we just have to create a user in our portal which we will use to connect to a database hosted at Morpheus. Click on your database instance and it will bring you to User Screen. Over here you will notice once again a big red button to create a new user. I created a user with my first name.   Step 4: Configure your MySQL client I used MySQL workbench and connected to MySQL instance, which I had created with an IP address and user.   That’s it! You are connecting to MySQL instance. Now you can create your objects just like you would create on your local box. You will have all the features of the Morpheus when you are working with your database. Dashboard While working with Morpheus, I was most impressed with its dashboard. In future blog posts, I will write more about this feature.  Also with Morpheus you use the same process for provisioning and connecting with other databases: MongoDB, ElasticSearch and Reddis. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Culture Shmulture?

  - by steve.diamond

  I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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• upload streaming to WCF IIS 7 hosted service not working

  - by Aaron Fischer

  I have a wcf service I am setting up to run under IIS 7. I have the service set to streaming for the transfermode but when my service is hosted on IIS I get a time out for the client service call. If I self host the service in a console application I don't have a problem and the service streams just fine.

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• Problem: Munin Graph

  - by Pablo

  I've been trying to install Munin for 15 days, I looked for information, analized logs, I even deleted and reinstalled Munin using YUM. I'm hosted at Media Temple on a VPS with CentOS. The problem is still there and It's driving me nuts. Graphics are shown as following: http://imageshack.us/photo/my-images/833/capturadepantalla201106u.png/ This is the configuration of my munin.conf file dbdir /var/lib/munin htmldir /var/www/munin logdir /var/log/munin rundir /var/run/munin [localhost] address **.**.***.*** #IP VPS This is the configuration of my munin-node.conf file log_level 4 log_file /var/log/munin/munin-node.log port 4949 pid_file /var/run/munin/munin-node.pid background 1 setseid 1 # Which port to bind to; host * user root group root setsid yes # Regexps for files to ignore ignore_file ~$ ignore_file \.bak$ ignore_file %$ ignore_file \.dpkg-(tmp|new|old|dist)$ ignore_file \.rpm(save|new)$ allow ^127\.0\.0\.1$ Thanks so much, I appreciate all the answers UPDATE munin-graph.log Jun 22 16:30:02 - Starting munin-graph Jun 22 16:30:02 - Processing domain: localhost Jun 22 16:30:02 - Graphed service : open_inodes (0.14 sec * 4) Jun 22 16:30:02 - Graphed service : sendmail_mailtraffic (0.10 sec * 4) Jun 22 16:30:02 - Graphed service : apache_processes (0.12 sec * 4) Jun 22 16:30:02 - Graphed service : entropy (0.10 sec * 4) Jun 22 16:30:02 - Graphed service : sendmail_mailstats (0.14 sec * 4) Jun 22 16:30:02 - Graphed service : processes (0.14 sec * 4) Jun 22 16:30:03 - Graphed service : apache_accesses (0.27 sec * 4) Jun 22 16:30:03 - Graphed service : apache_volume (0.15 sec * 4) Jun 22 16:30:03 - Graphed service : df (0.21 sec * 4) Jun 22 16:30:03 - Graphed service : netstat (0.19 sec * 4) Jun 22 16:30:03 - Graphed service : interrupts (0.14 sec * 4) Jun 22 16:30:03 - Graphed service : swap (0.14 sec * 4) Jun 22 16:30:04 - Graphed service : load (0.11 sec * 4) Jun 22 16:30:04 - Graphed service : sendmail_mailqueue (0.13 sec * 4) Jun 22 16:30:04 - Graphed service : cpu (0.21 sec * 4) Jun 22 16:30:04 - Graphed service : df_inode (0.16 sec * 4) Jun 22 16:30:04 - Graphed service : open_files (0.16 sec * 4) Jun 22 16:30:04 - Graphed service : forks (0.13 sec * 4) Jun 22 16:30:05 - Graphed service : memory (0.26 sec * 4) Jun 22 16:30:05 - Graphed service : nfs_client (0.36 sec * 4) Jun 22 16:30:05 - Graphed service : vmstat (0.10 sec * 4) Jun 22 16:30:05 - Processed node: localhost (3.45 sec) Jun 22 16:30:05 - Processed domain: localhost (3.45 sec) Jun 22 16:30:05 - Munin-graph finished (3.46 sec)

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• WCF timeout exception on calling service on 11th time

  - by Sergej Andrejev

  I'm creating a WCF service and stumbled with request timeout problem. When I load test the service the 11th call always fails with "System.Net.WebException: The operation has timed out". I have read that would happen if serviceThrotling is set to defaults so I added following lines to my service configuration file <behavior name="ServiceBehavior"> <!-- ... --> <serviceThrottling maxConcurrentCalls="100" maxConcurrentSessions="100" maxConcurrentInstances="100" /> </behavior> But this doesn't help. I thought that closing the proxy might be a problem, but I do close all proxies. try { response = service.GetCustomerHdQuotes(request); } finally { try { if (service.State != CommunicationState.Faulted) service.Close(); else service.Abort(); // Abort if the State is Faulted. } catch (Exception) { service.Abort(); } } I also have an idea that inside service some resources pile up preventing service to accept new connections, but the fact that this is always 11th request points that this is more likely due to some configuration problems. Can anybody help me with that?

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