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  • BI&EPM in Focus - November 2011

    - by Mike.Hallett(at)Oracle-BI&EPM
    Enterprise Performance Management A Thing of Beauty, by Alison WeissAvon’s enterprise performance management system delivers accurate information and critical insight to managers at every level of the organization Oracle Crystal Ball Helps Managers Guard Against Volatility, by Alison Weiss The Insight Game, by Aaron LazenbyEnterprise performance management can deliver insights crucial to navigating the volatility of the global economy—and that’s no game of checkers. KPI vs. the Bottom Line, by Edward RoskeFor managers, is tracking the key metrics for their departments enough to ensure success for the entire business? The CEO for Oracle partner interRel shares his opinion. Deep Integration, by Aaron LazenbyThe synthesis of Oracle Hyperion applications and core Oracle technologies can deliver deep benefits to analytics-driven businesses. Oracle Crystal Ball. Oracle's #1 Solution for Risk Management Follow EPM Documentation at Hyperion EPM Info for news about EPM documentation releases and updates (twitter | facebook | Linkedin) Whitepaper: Integrating XBRL Into Your Financial Reporting Process Oracle Hyperion Disclosure Management Customer Story: StealthGas Inc. Saves 12 Accountant Days Yearly, Validates XBRL-Compliant Financial Filing Data in One Day Sherwin-Williams Argentina I.C.S.A. Accelerates Budget Preparation Process by 75% BBDO Germany GmbH Consolidates Financial and Planning Processes for More Than 50 Agencies StealthGas Inc. Saves 12 Accountant Days Yearly, Validates XBRL-Compliant Financial Filing Data in One Day Business Intelligence Webcast Replay: Oracle Data Mining & BI EE - Predictive Analytics (Part 2) Innovation Award Winners - BI/EPM: HealthSouth, State of MD, Clorox Company, Telenor and Dunkin Brands Leeds Teaching Hospitals National Health Service Trust Builds Budget Reports Six Times Faster, Achieves 100% ROI in 12 Months with Oracle Business Intelligence Home Credit Group Consolidates Reporting and Saves Time across All Business Units w/ Oracle Essbase & OBIEE Autoglass Improves Business Visibility and Services to Customers and Partners with Oracle Business Intelligence Events Download Oracle OpenWorld Oct 2011 Presentations select Middleware - BI or Applications - Hyperion Oracle Business Analytics Summits:learn about the latest trends, best practices, and innovations in business intelligence, analytics applications, and data warehousing Webcast Nov 15 9am PST: Running the Last Mile, Beyond Financial Consolidations - Streamlining the Close and Addressing the SEC's XBRL Mandate Webcast Dec 13 1pm PST: Defining Your Mobile BI Strategy (BICG) New Training Available: Oracle BI Publisher 11g R1: Fundamentals Webcast Replay: How to Expand the Usage of Analytics in your Organization while Driving Down IT Spend Webcast Replay: Real-Time Decisions (RTD) Updated Use Cases for Ecommerce Personalization in Financial Services & Retail

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  • BI-Applications Special Price Promotion for Partners

    - by Mike.Hallett(at)Oracle-BI&EPM
    Partners should keep in mind the “Midsize Market” pricing promotion for BI-Applications solution packages, with reduced minimums applicable to Oracle's Business Intelligence Products, and a pre-approved 50% discount. ·       Partners additionally get their normal e-business reseller discount. This now makes it most attractive to offer the pre-built BI-Applications such as Manufacturing Analytics, Financial Analytics, Procurement and Spend Analytics, Project Analytics, and Human Resources Analytics, to both customers newly implementing Oracle ERP, and for the many existing Oracle ERP (eBusiness suite, Peoplesoft and JDE) customers. To answer any questions, and to get the partner document with further details of this offer, or to work with us on our local sales campaigns targeting existing ERP customers, please send your query to [email protected] or [email protected]: or discuss it with your local Oracle Sales or Channel representative for Applications to Midsize Enterprises.  This promotion is ONLY for End Customers whose organisations have an Annual Revenue (or Public Sector Budget) below $500 million, and who are based in Europe, the Middle East or Africa. For more information see the orginal article, “New fy13 BI-Applications Price Promotion for MIDSIZE CUSTOMERS”  and send your query to [email protected].

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  • Video: Analyzing Big Data using Oracle R Enterprise

    - by Sherry LaMonica
    Learn how Oracle R Enterprise is used to generate new insight and new value to business, answering not only what happened, but why it happened. View this YouTube Oracle Channel video overview describing how analyzing big data using Oracle R Enterprise is different from other analytics tools at Oracle. Oracle R Enterprise (ORE),  a component of the Oracle Advanced Analytics Option, couples the wealth of analytics packages in R with the performance, scalability, and security of Oracle Database. ORE executes base R functions transparently on database data without having to pull data from Oracle Database. As an embedded component of the database, Oracle R Enterprise can run your R script and open source packages via embedded R where the database manages the data served to the R engine and user-controlled data parallelism. The result is faster and more secure access to data. ORE also works with the full suite of in-database analytics, providing integrated results to the analyst.

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  • Using R on your Oracle Data Warehouse

    - by jean-pierre.dijcks
    Since it is Predictive Analytics World in our backyard (or are we San Francisco’s backyard…?) I figured it is well worth the time to dust of some old but important news. With big data (should we start calling it “any data analytics” instead?) being the buzz word and analytics the key operative goal, not moving data around is becoming more and more critical to the business users. Why? Because instead of spending time on moving data around into your next analytics server you should be running analytics on those CPUs. You could always do this with Oracle Data Mining within the Oracle Database. But a lot of folks want to leverage R as their main tool. Well, this article describes how you can do this, since 2010… As Casimir Saternos concludes in the article; “There is a growing awareness of the need to effectively analyze astronomical amounts of data, much of which is stored in Oracle databases. Statistics and modeling techniques are used to improve a wide variety of business functions. ODM accessed using the R language increases the value of your data by uncovering additional information. RODM is a powerful tool to enable your organization to make predictions, classify data, and create visualizations that maximize effectiveness and efficiencies.” Happy Analysis!

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  • ID?????????

    - by ???02
    ID????????????????????????ID????????????????????????Oracle Identity Manager????????????????????????????????Oracle Identity Analytics ??????????????????????ID???????????????Oracle Identity Manager -- ???????????ID?????????Oracle Identity Manager (?? OIM )??ID?????????????????????????????????ID???????????????????????????????????????????????????????????????????????????OIM ?????????????????????????????????????????????????????? OIM ??????????OIM ????????????????????????/??/???????/??????????????????????????????????????????????????????????????????????OIM ???????????????????????????????????????????????????????????????????(1)ID?????????:??~??~??~???????????????????????????????????(2)ID????????:??????ID???????????????·??????????????????(3)??ID????:????????????????????????ID·??????????????????????????????????????(4)???????????????????:???????????1???????????????????????????????????(5)ID??????????????:???????????????ID???·????????????????????(6)ID???????????????:ID?????????·????????????????????????????????????????Oracle Identity Analytics -- ????????·?????????????????Oracle Identity Analytics? (?? OIA )????????????(??)???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????OIA????????????????????????????????????????????????????(1)??????????????????????????????????????(2)?????????????????? : ??(hierarchical)???(relationship)???????????????(3)ID?????????(OIM?)????????????????????? ??????????? ?????? Oracle Direct

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  • New Thinking for Supply Chain Analytics. PLM for Process. And Untangling Services Complexity.

    - by David Hope-Ross
    The first edition of the quarterly Oracle Information InDepth Value Chain and Procurement Transformation newsletter has just been published. It’s a solid round-up of news and analysis from the fast-moving world of global supply chains and supply management.  As the title of this post implies, the latest edition covers a wide array of great topics. But the story on supply chain analytics from Endeca is especially interesting. Without giving away the ending, it explores new ways of thinking about the value of information and how to exploit it for supply chain improvement. If you enjoy this edition, think about opting-in via the subscription link. It is an easy way to keep up with the latest and greatest.

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  • Is Storing Cookies in a Database Safe?

    - by viatropos
    If I use mechanize, I can, for instance, create a new google analytics profile for a website. I do this by programmatically filling out the login form and storing the cookies in the database. Then, for at least until the cookie expires, I can access my analytics admin panel without having to enter my username and password again. Assuming you can't create a new analytics profile any other way (with OpenAuth or any of that, I don't think it works for actually creating a new Google Analytics profile, the Analytics API is for viewing the data, but I need to create an new analytics profile), is storing the cookie in the database a bad thing? If I do store the cookie in the database, it makes it super easy to programatically login to Google Analytics without the user ever having to go to the browser (maybe the app has functionality that says "user, you can schedule a hook that creates a new anaytics profile for each new domain you create, just enter your credentials once and we'll keep you logged in and safe"). Otherwise I have to keep transferring around emails and passwords which seems worse. So is storing cookies in the database safe?

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  • How to get fan list of Facebook page or can overwite facebook social plugin css?

    - by Vaibhav Bhalke
    Hi, We are trying it with facebook social plugin. The HTML code for it as follow: <iframe border='0' src='http://www.facebook.com/plugins/likebox.php?id=1185611481&width=243&height=400&connections=15&stream=false&header=false' scrolling='yes' frameborder='0' allowTransparency='false' style='border:0px; overflow:hidden; width:243px; height:300px; background-color: #03869E; color: white;'> <iframe> As it replace inner HTML of frame on load. We want our own CSS to apply to this HTML. But as it replace whole HTML and it have its own CSS we are unable to set our CSS. We are doing this in GWT. Is there any way we can get the list of fans so we can display it as we want and can apply css? Or check given user is fan of page?

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  • How to get fan list of Facebook page or can overwrite facebook social plugin css?

    - by Vaibhav Bhalke
    Hi, We are trying it with facebook social plugin. The HTML code for it as follow: <iframe border='0' src='http://www.facebook.com/plugins/likebox.php?id=1185611481&width=243&height=400&connections=15&stream=false&header=false' scrolling='yes' frameborder='0' allowTransparency='false' style='border:0px; overflow:hidden; width:243px; height:300px; background-color: #03869E; color: white;'> <iframe> As it replace inner HTML of frame on load. We want our own CSS to apply to this HTML. But as it replace whole HTML and it have its own CSS we are unable to set our CSS. We are doing this in GWT. Is there any way we can get the list of fans so we can display it as we want and can apply css? Or check given user is fan of page?

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  • How do I check the validity of the Canadian Social Insurance Number in C#?

    - by user518307
    I've been given the assignment to write an algorithm in C# that checks the validity of a Canadian Social Insurance Number (SIN). Here are the steps to validate a SIN. Given an example Number: 123 456 782 Remove the check digit (the last digit): 123456782 Extract the even digits (2,4,6,8th digith): 12345678 Double them: 2 4 6 8 | | | | v v v v 4 8 12 16 Add the digits together: 4+8+1+2+1+6 = 22 Add the Odd placed digits: 1+3+5+7 = 16 Total : 38 Validity Algorithm If the total is a multiple of 10, the check digit should be zero. Otherwise, Subtract the Total from the next highest multiple of 10 (40 in this case) The check digit for this SIN must be equal to the difference of the number and the totals from earlier (in this case, 40-38 = 2; check digit is 2, so the number is valid) I'm lost on how to actually implement this in C#, how do I do this?

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  • The Best solution to sending emails to group members in a social network.

    - by praveen
    I'm developing a social network in php. There is a feature to create custom groups by members and i want to enable the owner of the group to send emails in bulk to all group members. And most importantly i want to make sure that most mails are not going to end up in users' SPAM list. I'm using PHPMailer in my website What should be the best and affordable approach? These are the solutions i came up with. Pls include your own if possible. Using my servers' (hostgator.com) given SMTP server to send emails in bulk Using google apps SMTP (i have even setup SPF for this) Using a third-party to handle my outgoing messages (i.e: mailChimp, iContact ? do they provide APIs ? this is just my idea) Thanks in advance

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  • At what level should security be implemented in a social network web application ?

    - by Rajkumar Gupta
    I am developing a social web application in php/mysql, I would like to hear your advice about what would be a better way to implement security. I am planning something like this:- At the presentation level, I restricting the user to see only those items/content he is eligible to see with the rights he is eligible & at the database level, whenever my data is read/ written or updated I verify that the person has rights to such interactions with that part of data. So for each action there is 2 layers of security one at the view level & another at the database level. Would double checking be much overhead ? ofcourse this handles only with the internal security issues ..

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  • Best way to Store Passwords, User information/Profile data and Photo/Video albums for a social websi

    - by Nick
    Need some help figuring out how to best Store Passwords, User information/Profile data and Photo/Video albums for a social website? For photos/videos the actual photo/video + even encrypting the URL with the IDs to the photo/videos so other users cannot figure it out. Creating a site like myspace and designing retirement documents but i am unsure how to specify the security requirements for the database. Two things: 1) Protect from outside users 2) Protect all these from employees being able to access this info For #2, the additional question is: If we encrypt the user info and password so even the system admins cannot get in, how can we retrieve the user data tomorrow if someone flags the user's account as spam and admin needs to check it out or if law enforcement wants info on a user? Thanks.

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  • A new clients come into my web agency. How to configure email and social accounts to work better? [on hold]

    - by Marco Panichi
    I created websites for many years but still have not found the right way to organize all the email and social accounts of every clients. I mean, every web agency follows dozens of customers. Each client needs at least Google Analytics, AdWords, a Facebook page, a Twitter profile, a Youtube channel, probably a listing on Google Places and maybe a Mail Chimp (or similar) account. The web agency, in my opinion, must own these accounts, use them to deliver results to the customer and -of course- make them available to the customer for two reasons: - The customer must be able to see how things are going - The client must have the ability to change web agency without suffering The web agency, however, has many problems in having all of these accounts. For example, I like the idea of having a Gmail account for each client and from that account use all the products of Google. But is not possible to create more than many Gmail account from the same ip address and with the same phone number. The web agency could invite the customer to create his own accounts but: - This is not necessary a value for the customer (indeed...) - The web agency would manage them, however, from the same ip address, incurring in problems - If phone verification occurs, the web agency has to disturb the customer for verification Have you the same problem? How to solve it?

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  • Database model for keeping track of likes/shares/comments on blog posts over time

    - by gage
    My goal is to keep track of the popular posts on different blog sites based on social network activity at any given time. The goal is not to simply get the most popular now, but instead find posts that are popular compared to other posts on the same blog. For example, I follow a tech blog, a sports blog, and a gossip blog. The tech blog gets waaay more readership than the other two blogs, so in raw numbers every post on the tech blog will always out number views on the other two. So lets say the average tech blog post gets 500 facebook likes and the other two get an average of 50 likes per post. Then when there is a sports blog post that has 200 fb likes and a gossip blog post with 300 while the tech blog posts today have 500 likes I want to highlight the sports and gossip blog posts (more likes than average vs tech blog with more # of likes but just average for the blog) The approach I am thinking of taking is to make an entry in a database for each blog post. Every x minutes (say every 15 minutes) I will check how many likes/shares/comments an entry has received on all the social networks (facebook, twitter, google+, linkeIn). So over time there will be a history of likes for each blog post, i.e post 1234 after 15 min: 10 fb likes, 4 tweets, 6 g+ after 30 min: 15 fb likes, 15 tweets, 10 g+ ... ... after 48 hours: 200 fb likes, 25 tweets, 15 g+ By keeping a history like this for each blog post I can know the average number of likes/shares/tweets at any give time interval. So for example the average number of fb likes for all blog posts 48hrs after posting is 50, and a particular post has 200 I can mark that as a popular post and feature/highlight it. A consideration in the design is to be able to easily query the values (likes/shares) for a specific time-frame, i.e. fb likes after 30min or tweets after 24 hrs in-order to compute averages with which to compare against (or should averages be stored in it's own table?) If this approach is flawed or could use improvement please let me know, but it is not my main question. My main question is what should a database scheme for storing this info look like? Assuming that the above approach is taken I am trying to figure out what a database schema for storing the likes over time would look like. I am brand new to databases, in doing some basic reading I see that it is advisable to make a 3NF database. I have come up with the following possible schema. Schema 1 DB Popular Posts Table: Post post_id ( primary key(pk) ) url title Table: Social Activity activity_id (pk) url (fk) type (i.e. facebook,twitter,g+) value timestamp This was my initial instinct (base on my very limited db knowledge). As far as I under stand this schema would be 3NF? I searched for designs of similar database model, and found this question on stackoverflow, http://stackoverflow.com/questions/11216080/data-structure-for-storing-height-and-weight-etc-over-time-for-multiple-users . The scenario in that question is similar (recording weight/height of users overtime). Taking the accepted answer for that question and applying it to my model results in something like: Schema 2 (same as above, but break down the social activity into 2 tables) DB Popular Posts Table: Post post_id (pk) url title Table: Social Measurement measurement_id (pk) post_id (fk) timestamp Table: Social stat stat_id (pk) measurement_id (fk) type (i.e. facebook,twitter,g+) value The advantage I see in schema 2 is that I will likely want to access all the values for a given time, i.e. when making a measurement at 30min after a post is published I will simultaneous check number of fb likes, fb shares, fb comments, tweets, g+, linkedIn. So with this schema it may be easier get get all stats for a measurement_id corresponding to a certain time, i.e. all social stats for post 1234 at time x. Another thought I had is since it doesn't make sense to compare number of fb likes with number of tweets or g+ shares, maybe it makes sense to separate each social measurement into it's own table? Schema 3 DB Popular Posts Table: Post post_id (pk) url title Table: fb_likes fb_like_id (pk) post_id (fk) timestamp value Table: fb_shares fb_shares_id (pk) post_id (fk) timestamp value Table: tweets tweets__id (pk) post_id (fk) timestamp value Table: google_plus google_plus_id (pk) post_id (fk) timestamp value As you can see I am generally lost/unsure of what approach to take. I'm sure this typical type of database problem (storing measurements overtime, i.e temperature statistic) that must have a common solution. Is there a design pattern/model for this, does it have a name? I tried searching for "database periodic data collection" or "database measurements over time" but didn't find anything specific. What would be an appropriate model to solve the needs of this problem?

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  • Bye Bye Year of the Dragon, Hello BPM

    - by Ajay Khanna
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} As 2012 fades and we usher in a New Year, let’s look back at some of the hottest BPM trends and those we’ll be seeing more of in the coming months. BPM is as much about people as it is about technology. As people adopt new ways of engagement, new channels of communications and new devices to interact , the changes are reflected in BPM practices. As Social and Mobile have become an integral part of our personal and professional lives, we’ll see tighter integration of social and mobile with BPM, and more use cases emerging for smarter process management in 2013. And with products and services becoming less differentiated, organizations will strive to differentiate on Customer Experience. Concepts like Pace Layered Architecture and Dynamic Case Management will provide more flexibility and agility to IT groups and knowledge workers. Take a look at some of these capabilities we showcased (see video) at Oracle OpenWorld 2012. Some of these trends that will continue to gain momentum in 2013: Social networks and social media have provided a new way for businesses to engage with customers. A prospect is likely to reach out to their social network before making any purchase. Companies are increasingly engaging with customers in social networks to influence their purchasing decisions, as well as listening to customers via tools like sentiment analysis to see what customers think about a particular product or process. These insights are valuable as companies look to improve their processes. Inside organizations, workers are using social tools to engage with each other to design new products and processes. Social collaboration tools are being used to resolve issues where an employee needs consultation to reach a decision. Oracle BPM Suite includes social interaction as an integral part of its process design and work management to empower today’s business users. Ubiquitous smart mobile devices are trending as a tool of choice for many workers. Many companies are adopting the policy of “Bring Your Own Device,” and the device of choice is a tablet. Devices like smart phones and tablets not only provide mobility to workers and customers, but they also provide additional important information – the context. By integrating the mobile context (location, photos, and preferences) into your processes, organizations can make much more informed decisions, as well as offer more personalized service to customers. Using Oracle ADF Mobile, you can easily create user interfaces for mobile devices and also capture location data for process execution. Customer experience was at the forefront of trending topics in 2012. Organizations are trying to understand their customers better and offer them more personalized and differentiated services. Customer experience is paramount when companies design sales and support processes. Companies are looking to BPM to consistently and efficiently orchestrate customer facing processes across disparate systems, departments and channels of communication. Oracle BPM Suite provides just the right capabilities for organizations to design and deliver an excellent customer experience. Pace Layered Architecture strategy is gaining traction as a way to maximize agility and minimize disruption in organizations. It provides a framework to manage the evolution of your information system when different pieces of it are changing at different rates and need to be updated independent of one another. Oracle Fusion Middleware and Oracle BPM Suite are designed with this in mind. The database layer, integration layer, application layer, and process layer should not be required to change at the same time. Most of the business changes to policy or process can be done at the process layer without disrupting the whole infrastructure. By understanding the type of change needed at a particular level, organizations can become much more agile and efficient. Adaptive Case Management proposes more flexibility to manage processes or cases that do not follow a structured process flow. In such situations, the knowledge worker managing the case needs to evaluate what step should occur next because the sequence of steps can’t be predetermined. Another characteristic is that it requires much more collaboration than straight-through process. As simple processes become automated, and customers adopt more and more self-service, cases that reach the case workers are much more complex and need more investigation. Oracle BPM suite includes comprehensive adaptive case management capability to manage such unstructured and complex processes. Smart BPM or making your BPM intelligent has been the holy grail for BPM practitioners who imagined that one day BPM would become one with Business Intelligence, Business Activity Monitoring and Complex Event Processing, making it much more responsive and helpful in organizational decision making. In 2013, organizations will begin to deploy these intelligent BPM solutions. Oracle offers an integrated solution that brings together the powerful functionality of BI, BAM, event processing, and Real Time Decisions to help organizations create smart process based solutions. In order to help customers reach their BPM goals faster and remove risks associated with BPM initiatives, Oracle has introduced Oracle Process Accelerators, pre-built best practices applications built on Oracle BPM Suite that are fully production grade and ready to deploy. These are exiting times for BPM practitioners and there is so much to look forward to in 2013. We wish you a very happy and prosperous New Year 2013. Happy BPMing!

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  • What's the value of a Facebook fan?

    - by David Dorf
    In his blog posting titled "Why Each Facebook Fan Is Worth $2,000 to J. Crew," Joe Skorupa lays out a simplistic calculation for assigning a value to social media efforts within Facebook. While I don't believe the metric, at least its a metric that can be applied consistently. Trying to explain the ROI to management to start a program, then benchmarking to show progress isn't straightforward at all. Social media isn't really mature enough to have hard-and-fast rules around valuation (yet). When I'm asked by retailers how to measure social media efforts, I usually fess-up and say I can't show an ROI but the investment is so low you might was well take a risk. Intuitively, it just seems like a good way to interact with consumers, and since your competition is doing it, you better do it as well. Vitrue, a social media management company, has calculated a fan as being worth $3.60 per year based on impressions generated in Facebook's news feed. That means a fan base of 1 million translates into at least $3.6 million in equivalent media over a year. Don't believe that number either? Fine, Vitrue now has a tool that let's you adjust the earned media value of a fan. Jump over to http://evaluator.vitrue.com/ and enter your brand's Facebook URL to get an assessment of the current value and potential value. For fun, I compared Abercrombie & Fitch (1,077,480 fans), Gap (567,772 fans), and Wet Seal (294,479 fans). The image below shows the results assuming the default $5 earned media value for a fan. The calculation is more complicated than just counting fans. It also accounts for postings and comments. Its possible for a brand with fewer fans to have a higher value based on frequency and relevancy of posts. The tool gathers data via the Social Graph API for the past 30 days of activity. I'm not sure this tool assigns the correct value either, but hey, its a great start.

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  • Who is Jeremiah Owyang?

    - by Michael Hylton
    Q: What’s your current role and what career path brought you here? J.O.: I'm currently a partner and one of the founding team members at Altimeter Group.  I'm currently the Research Director, as well as wear the hat of Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst at Forrester covering Social Computing, and before that, deployed and managed the social media program at Hitachi Data Systems in Santa Clara.  Around that time, I started a career blog called Web Strategy which focused on how companies were using the web to connect with customers --and never looked back. Q: As an industry analyst, what are you focused on these days? J.O.: There are three trends that I'm focused my research on at this time:  1) The Dynamic Customer Journey:  Individuals (both b2c and b2b) are given so many options in their sources of data, channels to choose from and screens to consume them on that we've found that at each given touchpoint there are 75 potential permutations.  Companies that can map this, then deliver information to individuals when they need it will have a competitive advantage and we want to find out who's doing this.  2) One of the sub themes that supports this trend is Social Performance.  Yesterday's social web was disparate engagement of humans, but the next phase will be data driven, and soon new technologies will emerge to help all those that are consuming, publishing, and engaging on the social web to be more efficient with their time through forms of automation.  As you might expect, this comes with upsides and downsides.  3) The Sentient World is our research theme that looks out the furthest as the world around us (even inanimate objects) become 'self aware' and are able to talk back to us via digital devices and beyond.  Big data, internet of things, mobile devices will all be this next set. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? J.O.: The lines between our work and personal lives are dissolving, and this leads to a greater upside of being always connected and have deeper relationships with those that are not.  It also means a downside of society expectations that we're always around and available for colleagues, customers, and beyond.  In the future, a balance will be sought as we seek to achieve the goals of family, friends, work, and our own personal desires.  All of this is being ironically written at 430 am on a Sunday am.  Q: How can people keep up with what you’re working on? J.O.: A great question, thanks.  There are a few sources of information to find out, I'll lead with the first which is my blog at web-strategist.com.  A few times a week I'll publish my industry insights (hires, trends, forces, funding, M&A, business needs) as well as on twitter where I'll point to all the news that's fit to print @jowyang.  As my research reports go live (we publish them for all to read --called Open Research-- at no cost) they'll emerge on my blog, or checkout the research tab to find out more now.  http://www.web-strategist.com/blog/research/ Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon?  J.O.: Absolutely! This coming Thursday, September 13th, I’m doing a webcast with Oracle on “Managing Social Relationships for the Enterprise”. This is going to be a great discussion with Reggie Bradford, Senior Vice President of Product Development at Oracle and Christian Finn, Senior Director of Product Management for Oracle WebCenter. I’m looking forward to a great discussion around all those issues that so many companies are struggling with these days as they realize how much social media is impacting their business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one. Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast?  J.O.: Below is a 15 minute video which encapsulates Altimeter’s themes on the Dynamic Customer Journey and the Sentient World. I’m really proud to have taken an active role in the first ever LeWeb outside of Paris. This one, which was featured in downtown London across the street from Westminster Abbey was sold out. If you’ve not heard of LeWeb, this is a global Internet conference hosted by Loic and Geraldine Le Meur, a power couple that stem from Paris but are also living in Silicon Valley, this is one of my favorite conferences to connect with brands, technology innovators, investors and friends. Altimeter was able to play a minor role in suggesting the theme for the event “Faster Than Real Time” which stems off previous LeWebs that focused on the “Real time web”. In this radical state, companies are able to anticipate the needs of their customers by using data, technology, and devices and deliver meaningful experiences before customers even know they need it. I explore two of three of Altimeter’s research themes, the Dynamic Customer Journey, and the Sentient World in my speech, but due to time, did not focus on Adaptive Organization.

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  • OpenWorld: Spotlight on Fusion CRM

    - by Tony Berk
    Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

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  • Oracle WebCenter @ OpenWorld 2012

    - by kellsey.ruppel
    This week, we want to focus on giving our blog readers a preview of Oracle WebCenter related events and activities happening at Oracle OpenWorld this year! Today's guest post comes from Jamie Rancourt, Senior Manager of Product Management for Oracle WebCenter. Are you registered to attend OpenWorld 2012 in San Francisco from September 30 – October 4?  If not, the conference details and registration information can be found at http://oracle.com/openworld!  Here’s a brief run down of the planned activities for Oracle WebCenter at this year’s event. WebCenter Sessions This year WebCenter will be featured in 36 sessions across the following tracks: Web Experience Management, Portals, Content Management and Social Network Middleware for Enterprise Applications Financial Management Oracle ADF and Fusion Application Development Applications Tools and Technology Applications Strategy Life Sciences Customer Relationship Management Oracle RightNow CX Cloud Service Siebel Applications SOA and Business Process Management Oracle Fusion Applications Oracle Commerce Retail Social Business Cloud Computing Here are a few of the sessions to wet your appetite: Oracle WebCenter Strategy: Engaging your Customers.  Empowering your Business Oracle WebCenter Sites Strategy & Vision Oracle WebCenter Content Strategy & Vision Oracle WebCenter Portal Strategy & Vision Oracle Social Network Strategy & Vision Develop a Mobile Strategy with Oracle WebCenter: Engage Customers, Employees, and Partners Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mash-ups We also have 4 interactive customer panels planned for the event: Using Web Experience Management to Drive Online Marketing Success Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana Becoming a Social Business: Stories from the Front Lines of Change Building Next-Generation Portals: An Interactive Customer Panel Discussion And there are many more sessions for you to attend to learn everything there is to know about Oracle WebCenter from our product experts and partners. Make sure to visit the Content Catalog for the complete session details Labs and Demos This year’s event also features 4 WebCenter hands on labs, each focusing on a different product area including Portal, Content, Sites and Social Network.  In addition to the labs, there will be 6 demos featuring Oracle WebCenter in both the Fusion Middleware and Cloud pavilions.  Make sure you stop by to see the latest demos and meet our knowledgeable product managers! And don't forget about the Oracle WebCenter Customer Appreciation Event, which is sponsored by our Partners and will take place on Tuesday, October 2nd at The Palace Hotel. Be sure to watch the blog for more information in the coming months with how to register! We look forward to seeing you at Oracle OpenWorld 2012!

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