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• how to get to accounts menu of Messaging on Windows Mobile 6.1?

  - by user13743

  I'm trying to delete an email account from the Messaging app in Windows Mobile 6.1 . I foud this website http://dsaxman.com/mobile/how-to-delete-an-email-account-on-windows-mobile-6-1/ that explains it, but the step where they go from the Home screen to the list of accounts on Messaging I'm getting stuck at. Instead of seeing the list of accounts ( The image under "3. Once you are in the messaging application:" ), I see a list of emails from specific accounts. How do I get to this menu?

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• Very large log files, what should I do?

  - by Masroor

  (This question deals with a similar issue, but it talks about a rotated log file.) Today I got a system message regarding very low /var space. As usual I executed the commands in the line of sudo apt-get clean which improved the scenario only slightly. Then I deleted the rotated log files which again provided very little improvement. Upon examination I find that some log files in the /var/log has grown up to be very huge ones. To be specific, ls -lSh /var/log gives, total 28G -rw-r----- 1 syslog adm 14G Aug 23 21:56 kern.log -rw-r----- 1 syslog adm 14G Aug 23 21:56 syslog -rw-rw-r-- 1 root utmp 390K Aug 23 21:47 wtmp -rw-r--r-- 1 root root 287K Aug 23 21:42 dpkg.log -rw-rw-r-- 1 root utmp 287K Aug 23 20:43 lastlog As we can see, the first two are the offending ones. I am mildly surprised why such large files have not been rotated. So, what should I do? Simply delete these files and then reboot? Or go for some more prudent steps? I am using Ubuntu 14.04.

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• Trouble with SAT style vector projection in C#/XNA

  - by ssb

  Simply put I'm having a hard time working out how to work with XNA's Vector2 types while maintaining spatial considerations. I'm working with separating axis theorem and trying to project vectors onto an arbitrary axis to check if those projections overlap, but the severe lack of XNA-specific help online combined with pseudo code everywhere that omits key parts of the algorithm, googling has left me little help. I'm aware of HOW to project a vector, but the way that I know of doing it involves the two vectors starting from the same point. Particularly here: http://www.metanetsoftware.com/technique/tutorialA.html So let's say I have a simple rectangle, and I store each of its corners in a list of Vector2s. How would I go about projecting that onto an arbitrary axis? The crux of my problem is that taking the dot product of say, a vector2 of (1, 0) and a vector2 of (50, 50) won't get me the dot product I'm looking for.. or will it? Because that (50, 50) won't be the vector of the polygon's vertex but from whatever XNA calculates. It's getting the calculation from the right starting point that's throwing me off. I'm sorry if this is unclear, but my brain is fried from trying to think about this. I need a better understanding of how XNA calculates Vector2s as actual vectors and not just as random points.

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• Ubuntu 12, chromium/chrome facebook not loading

  - by Grant

  this problem started with chrome, tried chromium to fix it. both have this problem, and after installed firefox no longer works with facebook. I found a threas with two fixes that work and what I need to know is how to make these fixes permanent. one is a cache permissions workaround. launching chromium from terminal with a redirect to a new self created cache in the home folder works. how can i repair the permissions issue with the cache or make a permanent change to the cache chromium uses? two, the ifconfig wlan0 mtu set to 1492, this setting doesnt seem to be perpetual after a reboot. this set of issues is I believe specific to my particular install as there isnt a huge issue from anyone else out there, i'm on a toshiba satellite laptop with a 50/50 HDD partition split with windows. This is likely causing the issue or contributing in some way but I wont run linux full time on this machine until I get these kinks a more permanent fix. Thanks in advance for any advice/answers.

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• Belkin Wireless G router not working on Windows 7

  - by coore

  I have a Belkin F5D7230-4 Wireless G router which used to work on XP. I have a clean Windows 7 install (on the same desktop PC), and it just won't work. Device Manager lists the adapter as a USB device, but it says "The drivers for this device are not installed", even though the driver installer said the installation was OK. Manage Wiresless Networks says "wireless is not currently enabled". The WLAN AutoConfig service is running. My specific question is which of the two symptoms above should I go for first? Should I try to fix the driver installation somehow, or should I try to enable wireless? Is one caused by the other, or is this two independent problems? Any other thoughs that could help me are also appreciated.

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• CentOS 5 - Unable to resolve addresses for NFS mounts during boot

  - by sagi

  I have a few servers running CentOS 5.3, and am trying to get 2 NFS mount-points to mount automatically on boot. I added 2 lines similar to the following to fstab: server1:/path1 /path1 nfs soft 0 0 server2:/path2 /path2 nfs soft 0 0 When I run 'mount -a' manually, the mount points are properly mounted as expected. However, when I reboot the machine, only /path2 is mounted. For /path1 I get the following error: mount: can't get address for server1 It obviously looks like a DNS issue, but the record is properly configured in all the DNS servers and is mounted properly if I re-try the mount after the reboot is completed. I could properly fix this by using IP address instead of hostnames in /etc/fstab or adding server1 to /etc/hosts but I would rather not do that. What might be the reason for failing to resolve this specific address during boot time? Why the problem is only with the 1st mount point and the 2nd is properly mounted despite having identical configuration?

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• JEOS

  - by john.graves(at)oracle.com

  JEOS stands for Just Enough Operating System.  It is  great environment for building virtual machines without all the clutter of a windowing system, games, office products, etc.  It is from Ubuntu and you install it using the Ubuntu server install, but rather than picking a standard install, press F4 and choose “Install a minimal system.” Note: The “Install a minimal virtual machine” is specific to VMWare and I plan to use VirtualBox. Be sure to include Open SSH in the install so that it installs sshd. *** Also, if you plan to install XE, you’ll need to modify the partitions to have a larger swap space (at least 1.5 G). *** Once the install is done, I find it useful to install a few other items. Update Ubuntu apt-get update Install some other tools apt-get openjdk-6-jre Yes, java will be included in any of the WebLogic installs, but I need this one if I want to do remote display (for config wizards, etc). apt-get gcc Some apps require to rebuild the kernel modules, so you’ll need a basic compiler. Install guest additions (Choose the VirtualBox Devices->Install Guest Additions…” option.  This sets up a /dev/cdrom or /dev/cdrom1.  You’ll need to manually mount this temporarily: sudo mount /dev/cdrom /mnt Then run the linux .bin file. Update nofile limits.  Most java apps fail with the standard ubuntu settings: edit /etc/security/limits.conf and add these lines at the end: *     soft nofile 65535 *     hard nofile 65535 root  soft nofile 65535 root  hard nofile 65535 These numbers are very high and I wouldn’t do this on a production system, but for this environment it is fin. To get rid of the annoying piix error on boot, add the following line to the /etc/modprobe.d/blacklist.conf file blacklist i2c_piix4

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• Apply Group Policy to Remote Desktop Services users but not when they log on to their local system

  - by Kevin Murray

  Running Windows Server 2008 Service Pack 2 with Remote Desktop Services role. I want to hide the servers drives using a GPO, but not the users local drives when they are logged on to their local system. Using a GPO, I went to "User Configuration - Policies - Administrative Template - Windows Components - Windows Explorer" and enabled "Hide these specified drives in My Computer" and "Prevent access to drives from My Computer" and in both used "Restrict all drives". Then under "Security Filtering" for the GPO, I restricted it to the system running Remote Desktop Services and the specific users who will be using RDS. I then applied the GPO to our domain and it worked a little too well. Not only was I successful in getting the GPO to work for RDS users, but it also affected those same users at their local systems as well. I've tried everything I can think of, but can't figure out how to apply this just to the RDS but not at their local system. What am I missing?

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• How often is seq used in Haskell production code?

  - by Giorgio

  I have some experience writing small tools in Haskell and I find it very intuitive to use, especially for writing filters (using interact) that process their standard input and pipe it to standard output. Recently I tried to use one such filter on a file that was about 10 times larger than usual and I got a Stack space overflow error. After doing some reading (e.g. here and here) I have identified two guidelines to save stack space (experienced Haskellers, please correct me if I write something that is not correct): Avoid recursive function calls that are not tail-recursive (this is valid for all functional languages that support tail-call optimization). Introduce seq to force early evaluation of sub-expressions so that expressions do not grow to large before they are reduced (this is specific to Haskell, or at least to languages using lazy evaluation). After introducing five or six seq calls in my code my tool runs smoothly again (also on the larger data). However, I find the original code was a bit more readable. Since I am not an experienced Haskell programmer I wanted to ask if introducing seq in this way is a common practice, and how often one will normally see seq in Haskell production code. Or are there any techniques that allow to avoid using seq too often and still use little stack space?

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• Sharing settings between a few virtual hosts in Apache

  - by Ivan Virabyan

  There are many virtual hosts in my apache configuration, each having quite a big amount of settings. The problem is that most of the virtual servers have the same settings. So config file is huge, full of identical virtual hosts, that differ only by ServerName directive. To change or add setting, I need to go through all of these vhosts. Is it possible to somehow share settings between virtual hosts, but still having few of them with their own ones? I hoped dynamic vhosts would be a good solution, but as I understand, it doesn't fit my problem, because there is no way to set specific settings for some of the vhosts. Furthermore I don't want my vhosts to be dynamic, because I have a fixed number of them. ServerAlias directive is also not a solution, because I need to know what url the user came from.

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• can not connect via SSH to a remote Postgresql database

  - by tartox

  I am trying to connect via pgAdmin3 GUI to a Postgresql database on a remote server myHost on port 5432. Server side : I have a Unix myUser that match a postgresql role. pg_hba.conf is : local all all trust host all all 127.0.0.1/32 trust Client side : I open an ssh tunnel : ssh -L 3333:myHost:5432 myUser@myHost I connect to the server via pgAdmin3 ( or via psql -h localhost -p 3333 ). I get the following error message : server closed the connection unexpectedly This probably means the server terminated abnormally before or while processing the request. I have tried to access a specific database with the superuser role using psql -h localhost -p 3333 --dbname=myDB --user=mySuperUser with no more success. What did I forget in the setup ? Thank you

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• Alternatives to the ClickToPlugin Safari extension for Chrome users

  - by Stewart Adam

  I have been using Safari with ClickToPlugin and was wondering if there was anything similar for Chrome. I am looking for both the click-through to plugin functionality as well as the HTML5 video replacements. I've done some looking around the Chrome extensions page and found some specific extensions to help with forcing the HTML5 on YouTube or to block Flash but none seem offer the generic functionality (click-through works for any given plugin) and flexibility that ClickToPlugin does (ClickToPlugin has HTML5 video replacements for a plethora of websites). I am looking to mimic the aforementioned features in Chrome, but they don't necessarily have to be provided by one single extension.

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• What are some practical uses of the "new" modifier in C# with respect to hiding?

  - by Joel Etherton

  A co-worker and I were looking at the behavior of the new keyword in C# as it applies to the concept of hiding. From the documentation: Use the new modifier to explicitly hide a member inherited from a base class. To hide an inherited member, declare it in the derived class using the same name, and modify it with the new modifier. We've read the documentation, and we understand what it basically does and how it does it. What we couldn't really get a handle on is why you would need to do it in the first place. The modifier has been there since 2003, and we've both been working with .Net for longer than that and it's never come up. When would this behavior be necessary in a practical sense (e.g.: as applied to a business case)? Is this a feature that has outlived its usefulness or is what it does simply uncommon enough in what we do (specifically we do web forms and MVC applications and some small factor WinForms and WPF)? In trying this keyword out and playing with it we found some behaviors that it allows that seem a little hazardous if misused. This sounds a little open-ended, but we're looking for a specific use case that can be applied to a business application that finds this particular tool useful.

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• How can I restrict a group to reading only two particular folders with Windows Server?

  - by Lord Torgamus

  I have a group of users on Windows Server 2003 who need to be able to read the contents of two directories but not be able to access anything else on the server (including read-only access). One of the directories is K:\projectFour\config — and the other is similarly formatted — so it would be okay for group members to be able to list the contents of K:\ and K:\projectFour\ but not actually read anything in those directories. I've found several resources via SF/Google, including how to restrict individual folders/drives and how to allow users to only run specific executables, but that information ultimately didn't solve my issue. Sorry if this is a really simple thing to do, I'm usually a developer and don't know the first thing about servers or group policies. Finally, I should mention that this isn't a fully concrete question, as it will be implemented eventually but I don't personally have a copy of Windows Server 2003 to test with right now.

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• Functional programming compared to OOP with classes

  - by luckysmack

  I have been interested in some of the concepts of functional programming lately. I have used OOP for some time now. I can see how I would build a fairly complex app in OOP. Each object would know how to do things that object does. Or anything it's parents class does as well. So I can simply tell Person().speak() to make the person talk. But how do I do similar things in functional programming? I see how functions are first class items. But that function only does one specific thing. Would I simply have a say() method floating around and call it with an equivalent of Person() argument so I know what kind of thing is saying something? So I can see the simple things, just how would I do the comparable of OOP and objects in functional programming, so I can modularize and organize my code base? For reference, my primary experience with OOP is Python, PHP, and some C#. The languages that I am looking at that have functional features are Scala and Haskell. Though I am leaning towards Scala. Basic Example (Python): Animal(object): def say(self, what): print(what) Dog(Animal): def say(self, what): super().say('dog barks: {0}'.format(what)) Cat(Animal): def say(self, what): super().say('cat meows: {0}'.format(what)) dog = Dog() cat = Cat() dog.say('ruff') cat.say('purr')

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• BI&EPM Partner Training and Specialisation Update

  - by Mike.Hallett(at)Oracle-BI&EPM

  1.     Just a reminder for you to take the New Version OBI11g Exams to update your OPN Specialisation @ OPN Exam for OBI Suite 11g is Now LIVE 2.     Check for places on free / subsidised Partner specific Bootcamps which are being run in several countries (and you can always fly there... it is still lower cost than alternatives !) : a.     Exalytics OBI11g Partner Training 3-day hands-on Workshops b.     EPM Planning (Hyperion) V11.1.2 Implementation Hands-On Boot-camp c.     Endeca Information Discovery 3-Day Hands-on Training Boot-Camp 3.     Other Partner Events a.     Frankfurt, Dreieich, November 15: Oracle Endeca Information Discovery b.     Utrecht, November 14: Oracle Bi Test Drives c.     Vilvoorde, November 16: Oracle Bi Test Drives d.     London, November 20: Delivering Insight Across Your Business - Oracle Business Intelligence Workshop e.     Milano, November 13: Oracle Drive Better Business Outcomes with Big Data and Analytics You can also selectively filter search for courses via the Partner Events Calendar @ http://events.oracle.com/search/search?group=Events&keyword=OPN+Only Otherwise, it is worth checking the Oracle Partner Enablement BLOG for any BI / EPM news, especially the sub-Blogs on the right for each country.  And there are many Self-Paced Tutorials for BI&EPM Partners available on demand at any time There is also a monthly Partner Enablement Update (PDF) to find out the latest partner training on Oracle's new products and new releases.

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• sp_releaseapplock timeout expired cause?

  - by Darian Miller

  I've been using a combination of sp_getapplock and sp_releaseapplock for some custom application locking purposes for years now with success and just the last few days I've started to get some timeout expired errors on a sp_releaseapplock which is a bit puzzling. When listing the current locks, there's less than a dozen of these active, and the rest of the dedicated server is way underutilized at the moment (less than 100 batches/sec with a mutli-processor, 32GB Ram, higher end machine.) Is there a specific resource to be monitored that may point me in the right direction for determing why such a lightweight operation is timing out? This is called within a stored proc with a timeout of 120 seconds which seems to be amazingly long for this operation to timeout on. SQL 2000 SP4 running on Windows 2003 Server. TSQL used (@pLockUniqueName is VarChar(255)) EXEC @pLockSuccess = sp_getapplock @pLockUniqueName, 'Exclusive', 'Session', 0 EXEC @pUnLockSuccess = sp_releaseapplock @pLockUniqueName, 'Session' Thanks, Darian

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• Linux script to find time difference and send an email if need

  - by Gnanam

  Hi, I'm not an expert in writing shell scripts but also I'm looking for a very specific solution. OS: CentOS release 5.2 (Final) I've a Java standalone which keeps writing (all System.out.println) to a log file. For some unknown reason, this Java standalone stops working at some point of time in my server and eventually logs writing also stops working. I want to have a script which checks the last modified date & time of the log file with current date & time in the server. If the time difference exceeds more than 5 minutes, I want to send an email immediately to my recipients list. This way I'll come to know when this Java standalone has stopped working. I'll move this script to crontab and make it run for every 1 minute, so that this whole process is automated. Log file location: /usr/local/logs/standalone.log

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• Help with Strategy-game AI

  - by f20k

  Hi, I am developing a strategy-game AI (think: Final Fantasy Tactics), and I am having trouble coming up for the design of the AI. My main problem is determining which is the optimal thing for it to do. First let me describe the priority of what action I would like the AI to take: Kill nearest player unit Fulfill primary directive (kill all player units, kill target unit, survive for x turns) Heal ally unit / cast buffer Now the AI can do the following in its turn: Move - {Attack / Ability / Item} (either attack or ability or item) {Attack / Ability / Item} - Move Move closer (if targets not in range) {Attack / Ability / Item} (if move not available) Notes Abilities have various ranges / effects / costs / effects. Each ai unit has maybe 5-10 abilities to choose from. The AI will prioritize killing over safety unless its directive is to survive for x turns. It also doesn't care about ability cost much. While a player may want to save a big spell for later, the AI will most likely use it asap. Movement is on a (hex) grid num of player units: 3-6 num of ai units: 3-7 or more. Probably max 10. AI and player take turns controlling ONE unit, instead of all at the same time. Platform is Android (if program doesnt respond after some time, there will be a popup saying to Force Quit or Wait - which looks really bad!). Now comes the questions: The best ability to use would obviously be the one that hits the most targets for the most damage. But since each ability has different ranges, I won't know if they are in range without exploring each possible place I can move to. One solution would be to go through each possible places to move to, determine the optimal attack at that location - which gives me a list of optimal moves for each location. Then choose the optimal out of the list and execute it. But this will take a lot of CPU time. Is there a better solution? My current idea is to move as close as possible towards the closest, largest group of people, and determine the optimal attack/ability from there. I think this would be a lot less work for the CPU and still allow for wide-range attacks. Its sub-optimal but the AI will still seem 'smart'. Other notes/questions: Am I over-thinking/over-complicating it? Better solution? I am open to all sorts of suggestions I have taken a look at the spell-casting question, but it doesn't take into account the movement - so perhaps use that algo for each possible move location? The top answer mentioned it wasn't great for area-of-effect and group fights - so maybe requires more tweaking? Please, if you mention a graph/tree, let me know basically how to use it. E.g. Node means ability, level corresponds to damage, then search for the deepest node.

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• Need advice on framework design: how to make extending easy

  - by beginner_

  I'm creating a framework/library for a rather specific use-case (data type). It uses diverse spring components, including spring-data. The library has a set of entity classes properly set up and according service and dao layers. The main work or main benefit of the framework lies in the dao and service layer. Developers using the framework should be able to extend my entity classes to add additional fields they require. Therefore I made dao and service layer generic so it can be used by such extended entity classes. I now face an issue in the IO part of the framework. It must be able to import the according "special data type" into the database. In this part I need to create a new entity instance and hence need the actual class used. My current solution is to configure in spring a bean of the actual class used. The problem with this is that an application using the framework could only use 1 implementation of the entity (the original one from me or exactly 1 subclass but not 2 different classes of the same hierarchy. I'm looking for suggestions / desgins for solving this issue. Any ideas?

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• How to access a fake raid?

  - by maaartinus

  I have a fake raid, which I wanted to access using mdadm /dev/md0 -A -c 128 -l stripe --verbose /dev/sda /dev/sdc which should be right, as far as I understand the man page. But I get the message mdadm: option -l not valid in assemble mode leaving the offending option out leads to mdadm: failed to create /dev/md0 and (despite verbose) no more information. I'm assuming that -A requires some mdadm-specific header which is obviously missing. I probably need to use "build" instead of assemble, but from the description I'm really unsure whether this is a non-destructive operation. Is it? What should I exactly do? UPDATE I see I haven't made clear, that the array already exists as a fake-raid (I can't give the details about my mainboard now). It looks like doing nothing except for interleaving blocks, so I hoped it could be easily done using mdadm, too. Maybe I'm completely wrong, but all the info I've found was concerned with booting from fake-raid, what I don't really need. I'd be happy with a read access for now.

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• ArchBeat Link-o-Rama for 2012-10-12

  - by Bob Rhubart

  This is your brain on IT architecture. Oracle Technology Network Architect Day in Los Angeles, Oct 25 This is your brain on IT architecture. Stuff your cranium with architecture by attending Oracle Technology Network Architect Day in Los Angeles, October 25, 2012, at the Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Technical sessions, panel Q&A, and peer roundtables--plus a free lunch. Register now. WebCenter Sites Gadget Development Concepts Quickstart | John Brunswick What are Gadgets? "At their most basic level they can be thought of as lightweight portlets that run largely on the client side of an architecture," says John Brunswick. "Gadgets provide a cross-platform container to run reusable UI modules that generally expose dynamic information to an end user, allowing for some level of end user customization." ORCLville: OOW 2012 - A Not So Brief Recap Oracle ACE Director Floyd Teter, an Applications & Apps Technology specialists, shares his personal, frank, and and extensive recap or Oracle OpenWorld 2012. Fusion Applications Technical Tips | Naveen Nahata "Setting memory parameters for Admin and Managed servers of various domains in Fusion Applications can be, let us say, a little daunting," says Oracle Fusion Middleware A-Team member Naveen Nahata. "While all this may look complicated and intimidating, it is actually relatively simple once you understand how it all works." Following the Thread in OSB | Antony Reynolds Antony Reynolds recently led an Oracle Service Bus POC in which his team needed to get high throughput from an OSB pipeline. "Imagine our surprise when, on stressing the system, we saw it lock up, with large numbers of blocked threads." He shares the details of the problem and the solution in this extensive technical post. ExaLogic Hackers Night - November 19th Nürnberg Germany | WebLogic Partner Community EMEA Want to get your hands on Oracle Exalogic? Make your way to Nürnberg, Germany for this Exalogic Hacker's Night on November 19, 2012. Experts will be on hand to help you test your ideas. (The blog post is in English, but the event registration page is in German.) Thought for the Day "A foolish consistency is the hobgoblin of little minds…" — Ralph Waldo Emerson (May 25, 1803 – April 27, 1882) Source: SoftwareQuotes.com

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• Best Architecture for ASP.NET WebForms Application

  - by stack man

  I have written an ASP.NET WebForms portal for a client. The project has kind of evolved rather than being properly planned and structured from the beginning. Consequently, all the code is mashed together within the same project and without any layers. The client is now happy with the functionality, so I would like to refactor the code such that I will be confident about releasing the project. As there seems to be many differing ways to design the architecture, I would like some opinions about the best approach to take. FUNCTIONALITY The portal allows administrators to configure HTML templates. Other associated "partners" will be able to display these templates by adding IFrame code to their site. Within these templates, customers can register and purchase products. An API has been implemented using WCF allowing external companies to interface with the system also. An Admin section allows Administrators to configure various functionality and view reports for each partner. The system sends out invoices and email notifications to customers. CURRENT ARCHITECTURE It is currently using EF4 to read/write to the database. The EF objects are used directly within the aspx files. This has facilitated rapid development while I have been writing the site but it is probably unacceptable to keep it like that as it is tightly coupling the db with the UI. Specific business logic has been added to partial classes of the EF objects. QUESTIONS The goal of refactoring will be to make the site scalable, easily maintainable and secure. 1) What kind of architecture would be best for this? Please describe what should be in each layer, whether I should use DTO's / POCO / Active Record pattern etc. 2) Is there a robust way to auto-generate DTO's / BOs so that any future enhancements will be simple to implement despite the extra layers? 3) Would it be beneficial to convert the project from WebForms to MVC?

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• How to modify the language used by the Google Search Engine on IE 9.0?

  - by Seb Killer

  I would like to know how we can modify the settings of the Google Search Engine used in Internet Explorer 9.0 to force to use a specific language. Our problem is the following: as it uses geolocation by default, and we are in Switzerland, it takes the first of the official languages this is Swiss-German. However, we are located in Geneva where French is the official language. Furthermore, as most of our users speak English, we would like to force the language to be English and not Swiss-German. Does anybody know how to achieve this ? Thanks alot, Sébastien

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• Support Question? Immediate response!

  - by Alliances & Channels Redaktion

  In the support case, it usually has to go fast - as it is well if you have already resolved fundamental questions in advance. For all partners who wish to learn more about support topics, about the use of the SI number, about My Oracle Support, the exact sequence of support processes and service request edits or simply about the Oracle Support Portfolio, it is advisable to visit the Oracle Partner Days. There Oracle Support in the exhibition area is represented with an information booth! Our team will be there individually on general and very specific questions, such as: - What are my rights with which partner SI number? - How do I open or escalate a service request? - What should I do when a service request is processed in the U.S.? - What exactly is Platinum Support? - Can we use Platinum Support as a partner? - How can I use "My Oracle Support" efficiently? Incidentally: The participation at the Oracle Partner Day is also worthwhile, if you are already a Support Professional. As always attracts a varied program of training opportunities, information, networking and entertainment! Please register here for the Oracle Partner Days: 22. 10.2013 Montreux/ Switzerland 29.10.2013 Zürich/ Switzerland 29.10.2013 Utrecht/ Netherlands 07.11.2013 Gent/ Belgium

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