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  • How to distribute the chance to display each SWF evenly among banner collection?

    - by Michael Mao
    Hi all: I am working on The ausdcf.org to try adding several banner ads in swf format to the top. Everything starts to work, but I've got several questions that need your help: The client chose not to go with Google AdManager, but prefer a "minimal approach" to do this task. What I am trying to do is sort of "mimicking" the way Google AdManager does for banners, that is, to split the chance of each particular swf to be shown to the visitor evenly among the banner collection. Definitely I can add some jQuery code to do this from client-side, a random number generator and if-else statement would work - just $.load() it! However, what if I'd like to make sure those disabled Javascript (is there any now btw?) still be able to see different swfs in each visit. Any suggestion on how to approach this? Many thanks in advance.

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  • Throwing special type of exception to terminate unit test

    - by trendl
    Assume I want to write a unit test to test a particular piece of functionality that is implemented within a method. If I wanted to execute the method completely, I would have to do some extra set up work (mock objects expectations etc.). Instead of doing that I use the following approach: - I set up the expectations I'm interested in verifying and then make the tested method throw a special type of exception (e.g. TerminateTestException). - Further down in the unit test I catch the exception and verify the mock object expectations. It works fine but I'm not sure it is good practice. I do not do this regularly, only in cases where it saves me time and effort. One thing that comes to mind as an argument against using this is that throwing exceptions takes long time so the tests execute slower than if I used a different approach.

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  • Help needed in pivoting (SQL Server 2005)

    - by Newbie
    I have a table like ID Grps Vals --- ---- ----- 1 1 1 1 1 3 1 1 45 1 2 23 1 2 34 1 2 66 1 3 10 1 3 17 1 3 77 2 1 144 2 1 344 2 1 555 2 2 11 2 2 22 2 2 33 2 3 55 2 3 67 2 3 77 The desired output being ID Record1 Record2 Record3 --- ------- ------- ------- 1 1 23 10 1 3 34 17 1 45 66 77 2 144 11 55 2 344 22 67 2 555 33 77 I have tried(using while loop) but the program is running slow. I have been asked to do so by using SET based approach. My approach so far is SELECT ID,[1] AS [Record1], [2] AS [Record2], [3] as [Record3] FROM ( Select Row_Number() Over(Partition By ID Order By Vals) records ,* From myTable)x PIVOT (MAX(vals) FOR Grps IN ([1],[2],[3])) p But it is not working. Can any one please help to solve this.(SQL SERVER 2005)

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  • Java application return codes

    - by doele
    I have a Java program that processes one file at a time. This Java program is called from a wrapper script which logs the return code from the Java program. There are 2 types of errors. Expected errors and unexpected errors. In both cases I just need to log them. My wrapper knows about 3 different states. 0-OK, 1-PROCESSING_FAILED, 2- ERROR. Is this a valid approach? Here is my approach: enum ReturnCodes {OK,PROCESSING_FAILED,ERROR}; public static void main(String[] args) { ... proc.processMyFile(); ... System.exit(ReturnCodes.OK.ordinal()); } catch (Throwable t) { ... System.exit(ReturnCodes.ERROR.ordinal()); } private void processMyFile() { try { ... }catch( ExpectedException e) { ... System.exit(ReturnCodes.PROCESSING_FAILED.ordinal()); } }

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  • Concurrency handling

    - by Lijo
    Hi, Suppose, I am about to start a project using ASP.NET and SQL Server 2005. I have to design the concurrency requirement for this application. I am planning to add a TimeStamp column in each table. While updating the tables I will check that the TimeStamp column is same, as it was selected. Will this approach be suffice? Or is there any shortcomings for this approach under any circumstances? Please advice. Thanks Lijo

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  • IIS7 web farm - local or shared content?

    - by rbeier
    We're setting up an IIS7 web farm with two servers. Should each server have its own local copy of the content, or should they pull content directly from a UNC share? What are the pros and cons of each approach? We currently have a single live server WEB1, with content stored locally on a separate partition. A job periodically syncs WEB1 to a standby server WEB2, using robocopy for content and msdeploy for config. If WEB1 goes down, Nagios notifies us, and we manually run a script to move the IP addresses to WEB2's network interface. Both servers are actually VMs running on separate VMWare ESX 4 hosts. The servers are domain-joined. We have around 50-60 live sites on WEB1 - mostly ASP.NET, with a few that are just static HTML. Most are low-traffic "microsites". A few have moderate traffic, but none are massive. We'd like to change this so both WEB1 and WEB2 are actively serving content. This is mainly for reliability - if WEB1 goes down, we don't want to have to manually intervene to fail things over. Spreading the load is also nice, but the load is not high enough right now for us to need this. We're planning to configure our firewall to balance traffic across the two servers. It will detect when a server goes down and will send all the traffic to the remaining live server. We're planning to use sticky sessions for now... eventually we may move to SQL Server session state and stateless load balancing. But we need a way for the servers to share content. We were originally planning to move all the content to a UNC share. Our storage provider says they can set up a highly available SMB share for us. So if we go the UNC route, the storage shouldn't be a single point of failure. But we're wondering about the downsides to this approach: We'll need to change the physical paths for each site and virtual directory. There are also some projects that have absolute paths in their web.config files - we'll have to update those as well. We'll need to create a domain user for the web servers to access the share, and grant that user appropriate permissions. I haven't looked into this yet - I'm not sure if the application pool identity needs to be changed to this user, or if there's another way to tell IIS to use this account when connecting to the share. Sites will no longer be able to access their content if there's ever an Active Directory problem. In general, it just seems a lot more complicated, with more moving parts that could break. Our storage provider would create a volume for us on their redundant SAN. If I understand correctly, this SAN volume would be mounted on a VM running in their redundant VMWare environment; this VM would then expose the SMB share to our web servers. On the other hand, a benefit of the shared content approach is that we'd only need to deploy code to one place, and there would never be a temporary inconsistency between multiple copies of the content. This thread is pretty interesting, though some of these people are working at a much larger scale. I've just been discussing content so far, but we also need to think about configuration. I don't know if we can just use DFS replication for the applicationHost.config and other files, or if it's best to use the shared configuration feature with the config on a UNC share. What do you think? Thanks for your help, Richard

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  • How to transfer data between two netowks efficiently

    - by Tono Nam
    I will like to transfer files between two places over the internet. Right now I have a VPN and I am able to browse, download and transfer files. So my question is not really how to transfer the files; Instead, I will like to use the most efficient approach because the two places constantly share a lot of data. The reason why I want to get rid of the vpn is because it is two slow. Having high upload speed is very expensive/impossible on residential places so I will like to use a different approach. I was thinking about using programs such as http://www.dropbox.com . The problem with dropbox is it only enables 2 GB of storage in order for it to be free. I think the deals they offer are ok and I might be willing to pay to get that increase in speed. But I am concerned with the speed of transferring data. Dropbox will upload the file to their server then send it from the server to the other location. I will like it even faster lol. Anyways I was thinking why not create a program my self. This is the algorithm that I was thinking let me know if it sounds to crazy. (remember my goal is to transfer files as fastest as possible) Things that I will use in this algorithm: Server on the internet called S ( has fast download and upload speed. I pay to host a website and some services in there. I want to take advantage of it) Client A on location 1 Client B on location 2 So lets say on location 1 20 large files are created and need to be transferred to location 2. Client A compresses the files with the highest compression ratio possible. Client A starts sending data via UDP to client B. Because I am using UDP I will include the sequence number on each package. Have server S help speed up things. For example every time a package is lost we can use Server S to inform client A that it needs to resend a package. Anyways I think this approach will increase the transfer rate. I do not know if it is possible to start sending data meanwhile it is being compressed. Also if it is possible to start decompressing data even if we are not done receiving all the info. Maybe it will be faster to start sending the files right away without compressing. If I knew that I will always be sending large text files then I will obviously use the compression. I need this as a general algorithm. So i guess my question is should using UDP over TCP could increase performance by using an extra server to keep track of lost packages? and How should I compress files before sending? compressing a 1 GB file with the highest compression ration takes about 1 hour! I will like to take advantage of that time by sending it meanwhile it is compressed.

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  • How to transfer data between two networks efficiently

    - by Tono Nam
    I would like to transfer files between two places over the internet. Right now I have a VPN and I am able to browse, download and transfer files. So my question is not really how to transfer the files; Instead, I would like to use the most efficient approach because the two places constantly share a lot of data. The reason why I want to get rid of the VPN is because it is two slow. Having high upload speed is very expensive/impossible in residential places so I would like to use a different approach. I was thinking about using programs such as http://www.dropbox.com . The problem with Dropbox is that the free version comes with only 2 GB of storage. I think the deals they offer are OK and I might be willing to pay to get that increase in speed. But I am concerned with the speed of transferring data. Dropbox will upload the file to their server then send it from the server to the other location. I would like it to be even faster. Anyway I was thinking why not create a program myself. This is the algorithm that I was thinking of. Let me know if it sounds too crazy. (Remember my goal is to transfer files as fast as possible) Things that I will use in this algorithm: Server on the internet called S (Has fast download and upload speed. I pay to host a website and some services in there. I want to take advantage of it.) Client A at location 1 Client B at location 2 So lets say at location 1, 20 large files are created and need to be transferred to location 2. Client A compresses the files with the highest compression ratio possible. Client A starts sending data via UDP to client B. Because I am using UDP I will include the sequence number on each packet. Have server S help speed up things. For example every time a packet is lost we can use Server S to inform client A that it needs to resend a packet. Anyways I think this approach will increase the transfer rate. I do not know if it is possible to start sending data while it is being compressed. Or if it is possible to start decompressing data even if we are not done receiving the whole file. Maybe it will be faster to start sending the files right away without compressing. If I knew that I will always be sending large text files then I will obviously use the compression. I need this as a general algorithm. So I guess my question is could I increase performance by using UDP instead of TCP and by using an extra server to keep track of lost packets? And how should I compress files before sending? Compressing a 1 GB file with the highest compression ratio takes about 1 hour! I would like to take advantage of that time by sending it as it is being compressed.

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  • Choice and setup of version control

    - by Peter M
    I am about to set up an new laptop and in the process transition to a new version control system as part of a general cleanup. Currently I use a centralized version control system (yes it is VSS, and yes I know all the pro's and con's of that system, but as a single user system it works well for me). I have very little requirements for a new system and I am free to choose among any of the current mainstream players, but cost constraints will push me towards oss. Some of my requirements are: Runs on a single machine (ie the laptop in question) under windows I am not sharing things with other developers or workers - this is more for my own historical benefits. I want to version source code, documentation and binary files I have a large hierarchy of projects that are unrelated (see below) I have files within the hierarchy that don't need to be controlled (but could be) Some projects use Visual Studio, so some integration there could be nice. There could be some sharing of files between jobs. I generally only need a small about of branching in code files The directory hierarchy that I have at the moment is somewhat like: Root | |--Customer #1 | | | |--Job #1 | | | | | |--Data files received from Customer for Job (not controlled) | | |--Documentation files (controlled) | | |--Project information files (not controlled - but could be) | | |--Software Project Files (controlled) | | |--Scratch dir for job (not controlled) | | | |--Job #2 | | (same structure as above) | |--Customer #2 | |.. | |--Cusmtomer #n |.. Currently I have about 22 customers with differing numbers of projects underneath them. At the moment I have a single VSS repository based at the root of the directory structure. If I kept with a centralized system (ie SVN) I believe that I should keep the same approach and continue with a single repository based from the root dir. Is this a valid approach? However if I move to a distributed tool then I am unsure of how I should handle the situation. My initial guess is that I should not have a repository based on the root of my entire directory structure - but that is a guess so I really don't know how valid it is. Should I pitch a distributed approach at the Root, Customer, Job or sub-Job directory level? Also what I am not clear on with distributed tools (and perhaps with SVN as well), is if I can branch parts of a repository. For example, I can see branching source code in software projects as being useful, but branching my documentation as not being useful. So if I pitch a repository at the Job level, can I just branch the Software Project Files? Or would all files in that Job be branched? Every time I look at distributed tools I get a nagging feeling that they are not suited to my style of setup. I am uncomfortable with idea of having to manually set up something like 50 to 80 separate repositories (if I pitch at the Job level, or 20+ if at the Customer level) within my directory hierarchy. This feeling also extends to having all those repositories scattered around as well - however I do have a backup strategy that I trust, so this latter feeling is pretty well unfounded. So what advice can you all give me? Thanks in advance!

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  • ASP.NET MVC 3 Hosting :: New Features in ASP.NET MVC 3

    - by mbridge
    Razor View Engine The Razor view engine is a new view engine option for ASP.NET MVC that supports the Razor templating syntax. The Razor syntax is a streamlined approach to HTML templating designed with the goal of being a code driven minimalist templating approach that builds on existing C#, VB.NET and HTML knowledge. The result of this approach is that Razor views are very lean and do not contain unnecessary constructs that get in the way of you and your code. ASP.NET MVC 3 Preview 1 only supports C# Razor views which use the .cshtml file extension. VB.NET support will be enabled in later releases of ASP.NET MVC 3. For more information and examples, see Introducing “Razor” – a new view engine for ASP.NET on Scott Guthrie’s blog. Dynamic View and ViewModel Properties A new dynamic View property is available in views, which provides access to the ViewData object using a simpler syntax. For example, imagine two items are added to the ViewData dictionary in the Index controller action using code like the following: public ActionResult Index() {          ViewData["Title"] = "The Title";          ViewData["Message"] = "Hello World!"; } Those properties can be accessed in the Index view using code like this: <h2>View.Title</h2> <p>View.Message</p> There is also a new dynamic ViewModel property in the Controller class that lets you add items to the ViewData dictionary using a simpler syntax. Using the previous controller example, the two values added to the ViewData dictionary can be rewritten using the following code: public ActionResult Index() {     ViewModel.Title = "The Title";     ViewModel.Message = "Hello World!"; } “Add View” Dialog Box Supports Multiple View Engines The Add View dialog box in Visual Studio includes extensibility hooks that allow it to support multiple view engines, as shown in the following figure: Service Location and Dependency Injection Support ASP.NET MVC 3 introduces improved support for applying Dependency Injection (DI) via Inversion of Control (IoC) containers. ASP.NET MVC 3 Preview 1 provides the following hooks for locating services and injecting dependencies: - Creating controller factories. - Creating controllers and setting dependencies. - Setting dependencies on view pages for both the Web Form view engine and the Razor view engine (for types that derive from ViewPage, ViewUserControl, ViewMasterPage, WebViewPage). - Setting dependencies on action filters. Using a Dependency Injection container is not required in order for ASP.NET MVC 3 to function properly. Global Filters ASP.NET MVC 3 allows you to register filters that apply globally to all controller action methods. Adding a filter to the global filters collection ensures that the filter runs for all controller requests. To register an action filter globally, you can make the following call in the Application_Start method in the Global.asax file: GlobalFilters.Filters.Add(new MyActionFilter()); The source of global action filters is abstracted by the new IFilterProvider interface, which can be registered manually or by using Dependency Injection. This allows you to provide your own source of action filters and choose at run time whether to apply a filter to an action in a particular request. New JsonValueProviderFactory Class The new JsonValueProviderFactory class allows action methods to receive JSON-encoded data and model-bind it to an action-method parameter. This is useful in scenarios such as client templating. Client templates enable you to format and display a single data item or set of data items by using a fragment of HTML. ASP.NET MVC 3 lets you connect client templates easily with an action method that both returns and receives JSON data. Support for .NET Framework 4 Validation Attributes and IvalidatableObject The ValidationAttribute class was improved in the .NET Framework 4 to enable richer support for validation. When you write a custom validation attribute, you can use a new IsValid overload that provides a ValidationContext instance. This instance provides information about the current validation context, such as what object is being validated. This change enables scenarios such as validating the current value based on another property of the model. The following example shows a sample custom attribute that ensures that the value of PropertyOne is always larger than the value of PropertyTwo: public class CompareValidationAttribute : ValidationAttribute {     protected override ValidationResult IsValid(object value,              ValidationContext validationContext) {         var model = validationContext.ObjectInstance as SomeModel;         if (model.PropertyOne > model.PropertyTwo) {            return ValidationResult.Success;         }         return new ValidationResult("PropertyOne must be larger than PropertyTwo");     } } Validation in ASP.NET MVC also supports the .NET Framework 4 IValidatableObject interface. This interface allows your model to perform model-level validation, as in the following example: public class SomeModel : IValidatableObject {     public int PropertyOne { get; set; }     public int PropertyTwo { get; set; }     public IEnumerable<ValidationResult> Validate(ValidationContext validationContext) {         if (PropertyOne <= PropertyTwo) {            yield return new ValidationResult(                "PropertyOne must be larger than PropertyTwo");         }     } } New IClientValidatable Interface The new IClientValidatable interface allows the validation framework to discover at run time whether a validator has support for client validation. This interface is designed to be independent of the underlying implementation; therefore, where you implement the interface depends on the validation framework in use. For example, for the default data annotations-based validator, the interface would be applied on the validation attribute. Support for .NET Framework 4 Metadata Attributes ASP.NET MVC 3 now supports .NET Framework 4 metadata attributes such as DisplayAttribute. New IMetadataAware Interface The new IMetadataAware interface allows you to write attributes that simplify how you can contribute to the ModelMetadata creation process. Before this interface was available, you needed to write a custom metadata provider in order to have an attribute provide extra metadata. This interface is consumed by the AssociatedMetadataProvider class, so support for the IMetadataAware interface is automatically inherited by all classes that derive from that class (notably, the DataAnnotationsModelMetadataProvider class). New Action Result Types In ASP.NET MVC 3, the Controller class includes two new action result types and corresponding helper methods. HttpNotFoundResult Action The new HttpNotFoundResult action result is used to indicate that a resource requested by the current URL was not found. The status code is 404. This class derives from HttpStatusCodeResult. The Controller class includes an HttpNotFound method that returns an instance of this action result type, as shown in the following example: public ActionResult List(int id) {     if (id < 0) {                 return HttpNotFound();     }     return View(); } HttpStatusCodeResult Action The new HttpStatusCodeResult action result is used to set the response status code and description. Permanent Redirect The HttpRedirectResult class has a new Boolean Permanent property that is used to indicate whether a permanent redirect should occur. A permanent redirect uses the HTTP 301 status code. Corresponding to this change, the Controller class now has several methods for performing permanent redirects: - RedirectPermanent - RedirectToRoutePermanent - RedirectToActionPermanent These methods return an instance of HttpRedirectResult with the Permanent property set to true. Breaking Changes The order of execution for exception filters has changed for exception filters that have the same Order value. In ASP.NET MVC 2 and earlier, exception filters on the controller with the same Order as those on an action method were executed before the exception filters on the action method. This would typically be the case when exception filters were applied without a specified order Order value. In MVC 3, this order has been reversed in order to allow the most specific exception handler to execute first. As in earlier versions, if the Order property is explicitly specified, the filters are run in the specified order. Known Issues When you are editing a Razor view (CSHTML file), the Go To Controller menu item in Visual Studio will not be available, and there are no code snippets.

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  • VS 2010 SP1 and SQL CE

    - by ScottGu
    Last month we released the Beta of VS 2010 Service Pack 1 (SP1).  You can learn more about the VS 2010 SP1 Beta from Jason Zander’s two blog posts about it, and from Scott Hanselman’s blog post that covers some of the new capabilities enabled with it.   You can download and install the VS 2010 SP1 Beta here. Last week I blogged about the new Visual Studio support for IIS Express that we are adding with VS 2010 SP1. In today’s post I’m going to talk about the new VS 2010 SP1 tooling support for SQL CE, and walkthrough some of the cool scenarios it enables.  SQL CE – What is it and why should you care? SQL CE is a free, embedded, database engine that enables easy database storage. No Database Installation Required SQL CE does not require you to run a setup or install a database server in order to use it.  You can simply copy the SQL CE binaries into the \bin directory of your ASP.NET application, and then your web application can use it as a database engine.  No setup or extra security permissions are required for it to run. You do not need to have an administrator account on the machine. Just copy your web application onto any server and it will work. This is true even of medium-trust applications running in a web hosting environment. SQL CE runs in-memory within your ASP.NET application and will start-up when you first access a SQL CE database, and will automatically shutdown when your application is unloaded.  SQL CE databases are stored as files that live within the \App_Data folder of your ASP.NET Applications. Works with Existing Data APIs SQL CE 4 works with existing .NET-based data APIs, and supports a SQL Server compatible query syntax.  This means you can use existing data APIs like ADO.NET, as well as use higher-level ORMs like Entity Framework and NHibernate with SQL CE.  This enables you to use the same data programming skills and data APIs you know today. Supports Development, Testing and Production Scenarios SQL CE can be used for development scenarios, testing scenarios, and light production usage scenarios.  With the SQL CE 4 release we’ve done the engineering work to ensure that SQL CE won’t crash or deadlock when used in a multi-threaded server scenario (like ASP.NET).  This is a big change from previous releases of SQL CE – which were designed for client-only scenarios and which explicitly blocked running in web-server environments.  Starting with SQL CE 4 you can use it in a web-server as well. There are no license restrictions with SQL CE.  It is also totally free. Easy Migration to SQL Server SQL CE is an embedded database – which makes it ideal for development, testing, and light-usage scenarios.  For high-volume sites and applications you’ll probably want to migrate your database to use SQL Server Express (which is free), SQL Server or SQL Azure.  These servers enable much better scalability, more development features (including features like Stored Procedures – which aren’t supported with SQL CE), as well as more advanced data management capabilities. We’ll ship migration tools that enable you to optionally take SQL CE databases and easily upgrade them to use SQL Server Express, SQL Server, or SQL Azure.  You will not need to change your code when upgrading a SQL CE database to SQL Server or SQL Azure.  Our goal is to enable you to be able to simply change the database connection string in your web.config file and have your application just work. New Tooling Support for SQL CE in VS 2010 SP1 VS 2010 SP1 includes much improved tooling support for SQL CE, and adds support for using SQL CE within ASP.NET projects for the first time.  With VS 2010 SP1 you can now: Create new SQL CE Databases Edit and Modify SQL CE Database Schema and Indexes Populate SQL CE Databases within Data Use the Entity Framework (EF) designer to create model layers against SQL CE databases Use EF Code First to define model layers in code, then create a SQL CE database from them, and optionally edit the DB with VS Deploy SQL CE databases to remote servers using Web Deploy and optionally convert them to full SQL Server databases You can take advantage of all of the above features from within both ASP.NET Web Forms and ASP.NET MVC based projects. Download You can enable SQL CE tooling support within VS 2010 by first installing VS 2010 SP1 (beta). Once SP1 is installed, you’ll also then need to install the SQL CE Tools for Visual Studio download.  This is a separate download that enables the SQL CE tooling support for VS 2010 SP1. Walkthrough of Two Scenarios In this blog post I’m going to walkthrough how you can take advantage of SQL CE and VS 2010 SP1 using both an ASP.NET Web Forms and an ASP.NET MVC based application. Specifically, we’ll walkthrough: How to create a SQL CE database using VS 2010 SP1, then use the EF4 visual designers in Visual Studio to construct a model layer from it, and then display and edit the data using an ASP.NET GridView control. How to use an EF Code First approach to define a model layer using POCO classes and then have EF Code-First “auto-create” a SQL CE database for us based on our model classes.  We’ll then look at how we can use the new VS 2010 SP1 support for SQL CE to inspect the database that was created, populate it with data, and later make schema changes to it.  We’ll do all this within the context of an ASP.NET MVC based application. You can follow the two walkthroughs below on your own machine by installing VS 2010 SP1 (beta) and then installing the SQL CE Tools for Visual Studio download (which is a separate download that enables SQL CE tooling support for VS 2010 SP1). Walkthrough 1: Create a SQL CE Database, Create EF Model Classes, Edit the Data with a GridView This first walkthrough will demonstrate how to create and define a SQL CE database within an ASP.NET Web Form application.  We’ll then build an EF model layer for it and use that model layer to enable data editing scenarios with an <asp:GridView> control. Step 1: Create a new ASP.NET Web Forms Project We’ll begin by using the File->New Project menu command within Visual Studio to create a new ASP.NET Web Forms project.  We’ll use the “ASP.NET Web Application” project template option so that it has a default UI skin implemented: Step 2: Create a SQL CE Database Right click on the “App_Data” folder within the created project and choose the “Add->New Item” menu command: This will bring up the “Add Item” dialog box.  Select the “SQL Server Compact 4.0 Local Database” item (new in VS 2010 SP1) and name the database file to create “Store.sdf”: Note that SQL CE database files have a .sdf filename extension. Place them within the /App_Data folder of your ASP.NET application to enable easy deployment. When we clicked the “Add” button above a Store.sdf file was added to our project: Step 3: Adding a “Products” Table Double-clicking the “Store.sdf” database file will open it up within the Server Explorer tab.  Since it is a new database there are no tables within it: Right click on the “Tables” icon and choose the “Create Table” menu command to create a new database table.  We’ll name the new table “Products” and add 4 columns to it.  We’ll mark the first column as a primary key (and make it an identify column so that its value will automatically increment with each new row): When we click “ok” our new Products table will be created in the SQL CE database. Step 4: Populate with Data Once our Products table is created it will show up within the Server Explorer.  We can right-click it and choose the “Show Table Data” menu command to edit its data: Let’s add a few sample rows of data to it: Step 5: Create an EF Model Layer We have a SQL CE database with some data in it – let’s now create an EF Model Layer that will provide a way for us to easily query and update data within it. Let’s right-click on our project and choose the “Add->New Item” menu command.  This will bring up the “Add New Item” dialog – select the “ADO.NET Entity Data Model” item within it and name it “Store.edmx” This will add a new Store.edmx item to our solution explorer and launch a wizard that allows us to quickly create an EF model: Select the “Generate From Database” option above and click next.  Choose to use the Store.sdf SQL CE database we just created and then click next again.  The wizard will then ask you what database objects you want to import into your model.  Let’s choose to import the “Products” table we created earlier: When we click the “Finish” button Visual Studio will open up the EF designer.  It will have a Product entity already on it that maps to the “Products” table within our SQL CE database: The VS 2010 SP1 EF designer works exactly the same with SQL CE as it does already with SQL Server and SQL Express.  The Product entity above will be persisted as a class (called “Product”) that we can programmatically work against within our ASP.NET application. Step 6: Compile the Project Before using your model layer you’ll need to build your project.  Do a Ctrl+Shift+B to compile the project, or use the Build->Build Solution menu command. Step 7: Create a Page that Uses our EF Model Layer Let’s now create a simple ASP.NET Web Form that contains a GridView control that we can use to display and edit the our Products data (via the EF Model Layer we just created). Right-click on the project and choose the Add->New Item command.  Select the “Web Form from Master Page” item template, and name the page you create “Products.aspx”.  Base the master page on the “Site.Master” template that is in the root of the project. Add an <h2>Products</h2> heading the new Page, and add an <asp:gridview> control within it: Then click the “Design” tab to switch into design-view. Select the GridView control, and then click the top-right corner to display the GridView’s “Smart Tasks” UI: Choose the “New data source…” drop down option above.  This will bring up the below dialog which allows you to pick your Data Source type: Select the “Entity” data source option – which will allow us to easily connect our GridView to the EF model layer we created earlier.  This will bring up another dialog that allows us to pick our model layer: Select the “StoreEntities” option in the dropdown – which is the EF model layer we created earlier.  Then click next – which will allow us to pick which entity within it we want to bind to: Select the “Products” entity in the above dialog – which indicates that we want to bind against the “Product” entity class we defined earlier.  Then click the “Enable automatic updates” checkbox to ensure that we can both query and update Products.  When you click “Finish” VS will wire-up an <asp:EntityDataSource> to your <asp:GridView> control: The last two steps we’ll do will be to click the “Enable Editing” checkbox on the Grid (which will cause the Grid to display an “Edit” link on each row) and (optionally) use the Auto Format dialog to pick a UI template for the Grid. Step 8: Run the Application Let’s now run our application and browse to the /Products.aspx page that contains our GridView.  When we do so we’ll see a Grid UI of the Products within our SQL CE database. Clicking the “Edit” link for any of the rows will allow us to edit their values: When we click “Update” the GridView will post back the values, persist them through our EF Model Layer, and ultimately save them within our SQL CE database. Learn More about using EF with ASP.NET Web Forms Read this tutorial series on the http://asp.net site to learn more about how to use EF with ASP.NET Web Forms.  The tutorial series uses SQL Express as the database – but the nice thing is that all of the same steps/concepts can also now also be done with SQL CE.   Walkthrough 2: Using EF Code-First with SQL CE and ASP.NET MVC 3 We used a database-first approach with the sample above – where we first created the database, and then used the EF designer to create model classes from the database.  In addition to supporting a designer-based development workflow, EF also enables a more code-centric option which we call “code first development”.  Code-First Development enables a pretty sweet development workflow.  It enables you to: Define your model objects by simply writing “plain old classes” with no base classes or visual designer required Use a “convention over configuration” approach that enables database persistence without explicitly configuring anything Optionally override the convention-based persistence and use a fluent code API to fully customize the persistence mapping Optionally auto-create a database based on the model classes you define – allowing you to start from code first I’ve done several blog posts about EF Code First in the past – I really think it is great.  The good news is that it also works very well with SQL CE. The combination of SQL CE, EF Code First, and the new VS tooling support for SQL CE, enables a pretty nice workflow.  Below is a simple example of how you can use them to build a simple ASP.NET MVC 3 application. Step 1: Create a new ASP.NET MVC 3 Project We’ll begin by using the File->New Project menu command within Visual Studio to create a new ASP.NET MVC 3 project.  We’ll use the “Internet Project” template so that it has a default UI skin implemented: Step 2: Use NuGet to Install EFCodeFirst Next we’ll use the NuGet package manager (automatically installed by ASP.NET MVC 3) to add the EFCodeFirst library to our project.  We’ll use the Package Manager command shell to do this.  Bring up the package manager console within Visual Studio by selecting the View->Other Windows->Package Manager Console menu command.  Then type: install-package EFCodeFirst within the package manager console to download the EFCodeFirst library and have it be added to our project: When we enter the above command, the EFCodeFirst library will be downloaded and added to our application: Step 3: Build Some Model Classes Using a “code first” based development workflow, we will create our model classes first (even before we have a database).  We create these model classes by writing code. For this sample, we will right click on the “Models” folder of our project and add the below three classes to our project: The “Dinner” and “RSVP” model classes above are “plain old CLR objects” (aka POCO).  They do not need to derive from any base classes or implement any interfaces, and the properties they expose are standard .NET data-types.  No data persistence attributes or data code has been added to them.   The “NerdDinners” class derives from the DbContext class (which is supplied by EFCodeFirst) and handles the retrieval/persistence of our Dinner and RSVP instances from a database. Step 4: Listing Dinners We’ve written all of the code necessary to implement our model layer for this simple project.  Let’s now expose and implement the URL: /Dinners/Upcoming within our project.  We’ll use it to list upcoming dinners that happen in the future. We’ll do this by right-clicking on our “Controllers” folder and select the “Add->Controller” menu command.  We’ll name the Controller we want to create “DinnersController”.  We’ll then implement an “Upcoming” action method within it that lists upcoming dinners using our model layer above.  We will use a LINQ query to retrieve the data and pass it to a View to render with the code below: We’ll then right-click within our Upcoming method and choose the “Add-View” menu command to create an “Upcoming” view template that displays our dinners.  We’ll use the “empty” template option within the “Add View” dialog and write the below view template using Razor: Step 4: Configure our Project to use a SQL CE Database We have finished writing all of our code – our last step will be to configure a database connection-string to use. We will point our NerdDinners model class to a SQL CE database by adding the below <connectionString> to the web.config file at the top of our project: EF Code First uses a default convention where context classes will look for a connection-string that matches the DbContext class name.  Because we created a “NerdDinners” class earlier, we’ve also named our connectionstring “NerdDinners”.  Above we are configuring our connection-string to use SQL CE as the database, and telling it that our SQL CE database file will live within the \App_Data directory of our ASP.NET project. Step 5: Running our Application Now that we’ve built our application, let’s run it! We’ll browse to the /Dinners/Upcoming URL – doing so will display an empty list of upcoming dinners: You might ask – but where did it query to get the dinners from? We didn’t explicitly create a database?!? One of the cool features that EF Code-First supports is the ability to automatically create a database (based on the schema of our model classes) when the database we point it at doesn’t exist.  Above we configured  EF Code-First to point at a SQL CE database in the \App_Data\ directory of our project.  When we ran our application, EF Code-First saw that the SQL CE database didn’t exist and automatically created it for us. Step 6: Using VS 2010 SP1 to Explore our newly created SQL CE Database Click the “Show all Files” icon within the Solution Explorer and you’ll see the “NerdDinners.sdf” SQL CE database file that was automatically created for us by EF code-first within the \App_Data\ folder: We can optionally right-click on the file and “Include in Project" to add it to our solution: We can also double-click the file (regardless of whether it is added to the project) and VS 2010 SP1 will open it as a database we can edit within the “Server Explorer” tab of the IDE. Below is the view we get when we double-click our NerdDinners.sdf SQL CE file.  We can drill in to see the schema of the Dinners and RSVPs tables in the tree explorer.  Notice how two tables - Dinners and RSVPs – were automatically created for us within our SQL CE database.  This was done by EF Code First when we accessed the NerdDinners class by running our application above: We can right-click on a Table and use the “Show Table Data” command to enter some upcoming dinners in our database: We’ll use the built-in editor that VS 2010 SP1 supports to populate our table data below: And now when we hit “refresh” on the /Dinners/Upcoming URL within our browser we’ll see some upcoming dinners show up: Step 7: Changing our Model and Database Schema Let’s now modify the schema of our model layer and database, and walkthrough one way that the new VS 2010 SP1 Tooling support for SQL CE can make this easier.  With EF Code-First you typically start making database changes by modifying the model classes.  For example, let’s add an additional string property called “UrlLink” to our “Dinner” class.  We’ll use this to point to a link for more information about the event: Now when we re-run our project, and visit the /Dinners/Upcoming URL we’ll see an error thrown: We are seeing this error because EF Code-First automatically created our database, and by default when it does this it adds a table that helps tracks whether the schema of our database is in sync with our model classes.  EF Code-First helpfully throws an error when they become out of sync – making it easier to track down issues at development time that you might otherwise only find (via obscure errors) at runtime.  Note that if you do not want this feature you can turn it off by changing the default conventions of your DbContext class (in this case our NerdDinners class) to not track the schema version. Our model classes and database schema are out of sync in the above example – so how do we fix this?  There are two approaches you can use today: Delete the database and have EF Code First automatically re-create the database based on the new model class schema (losing the data within the existing DB) Modify the schema of the existing database to make it in sync with the model classes (keeping/migrating the data within the existing DB) There are a couple of ways you can do the second approach above.  Below I’m going to show how you can take advantage of the new VS 2010 SP1 Tooling support for SQL CE to use a database schema tool to modify our database structure.  We are also going to be supporting a “migrations” feature with EF in the future that will allow you to automate/script database schema migrations programmatically. Step 8: Modify our SQL CE Database Schema using VS 2010 SP1 The new SQL CE Tooling support within VS 2010 SP1 makes it easy to modify the schema of our existing SQL CE database.  To do this we’ll right-click on our “Dinners” table and choose the “Edit Table Schema” command: This will bring up the below “Edit Table” dialog.  We can rename, change or delete any of the existing columns in our table, or click at the bottom of the column listing and type to add a new column.  Below I’ve added a new “UrlLink” column of type “nvarchar” (since our property is a string): When we click ok our database will be updated to have the new column and our schema will now match our model classes. Because we are manually modifying our database schema, there is one additional step we need to take to let EF Code-First know that the database schema is in sync with our model classes.  As i mentioned earlier, when a database is automatically created by EF Code-First it adds a “EdmMetadata” table to the database to track schema versions (and hash our model classes against them to detect mismatches between our model classes and the database schema): Since we are manually updating and maintaining our database schema, we don’t need this table – and can just delete it: This will leave us with just the two tables that correspond to our model classes: And now when we re-run our /Dinners/Upcoming URL it will display the dinners correctly: One last touch we could do would be to update our view to check for the new UrlLink property and render a <a> link to it if an event has one: And now when we refresh our /Dinners/Upcoming we will see hyperlinks for the events that have a UrlLink stored in the database: Summary SQL CE provides a free, embedded, database engine that you can use to easily enable database storage.  With SQL CE 4 you can now take advantage of it within ASP.NET projects and applications (both Web Forms and MVC). VS 2010 SP1 provides tooling support that enables you to easily create, edit and modify SQL CE databases – as well as use the standard EF designer against them.  This allows you to re-use your existing skills and data knowledge while taking advantage of an embedded database option.  This is useful both for small applications (where you don’t need the scalability of a full SQL Server), as well as for development and testing scenarios – where you want to be able to rapidly develop/test your application without having a full database instance.  SQL CE makes it easy to later migrate your data to a full SQL Server or SQL Azure instance if you want to – without having to change any code in your application.  All we would need to change in the above two scenarios is the <connectionString> value within the web.config file in order to have our code run against a full SQL Server.  This provides the flexibility to scale up your application starting from a small embedded database solution as needed. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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  • Mulit-tenant ASP.NET MVC – Controllers

    - by zowens
    Part I – Introduction Part II – Foundation   The time has come to talk about controllers in a multi-tenant ASP.NET MVC architecture. This is actually the most critical design decision you will make when dealing with multi-tenancy with MVC. In my design, I took into account the design goals I mentioned in the introduction about inversion of control and what a tenant is to my design. Be aware that this is only one way to achieve multi-tenant controllers.   The Premise MvcEx (which is a sample written by Rob Ashton) utilizes dynamic controllers. Essentially a controller is “dynamic” in that multiple action results can be placed in different “controllers” with the same name. This approach is a bit too complicated for my design. I wanted to stick with plain old inheritance when dealing with controllers. The basic premise of my controller design is that my main host defines a set of universal controllers. It is the responsibility of the tenant to decide if the tenant would like to utilize these core controllers. This can be done either by straight usage of the controller or inheritance for extension of the functionality defined by the controller. The controller is resolved by a StructureMap container that is attached to the tenant, as discussed in Part II.   Controller Resolution I have been thinking about two different ways to resolve controllers with StructureMap. One way is to use named instances. This is a really easy way to simply pull the controller right out of the container without a lot of fuss. I ultimately chose not to use this approach. The reason for this decision is to ensure that the controllers are named properly. If a controller has a different named instance that the controller type, then the resolution has a significant disconnect and there are no guarantees. The final approach, the one utilized by the sample, is to simply pull all controller types and correlate the type with a controller name. This has a bit of a application start performance disadvantage, but is significantly more approachable for maintainability. For example, if I wanted to go back and add a “ControllerName” attribute, I would just have to change the ControllerFactory to suit my needs.   The Code The container factory that I have built is actually pretty simple. That’s really all we need. The most significant method is the GetControllersFor method. This method makes the model from the Container and determines all the concrete types for IController.  The thing you might notice is that this doesn’t depend on tenants, but rather containers. You could easily use this controller factory for an application that doesn’t utilize multi-tenancy. public class ContainerControllerFactory : IControllerFactory { private readonly ThreadSafeDictionary<IContainer, IDictionary<string, Type>> typeCache; public ContainerControllerFactory(IContainerResolver resolver) { Ensure.Argument.NotNull(resolver, "resolver"); this.ContainerResolver = resolver; this.typeCache = new ThreadSafeDictionary<IContainer, IDictionary<string, Type>>(); } public IContainerResolver ContainerResolver { get; private set; } public virtual IController CreateController(RequestContext requestContext, string controllerName) { var controllerType = this.GetControllerType(requestContext, controllerName); if (controllerType == null) return null; var controller = this.ContainerResolver.Resolve(requestContext).GetInstance(controllerType) as IController; // ensure the action invoker is a ContainerControllerActionInvoker if (controller != null && controller is Controller && !((controller as Controller).ActionInvoker is ContainerControllerActionInvoker)) (controller as Controller).ActionInvoker = new ContainerControllerActionInvoker(this.ContainerResolver); return controller; } public void ReleaseController(IController controller) { if (controller != null && controller is IDisposable) ((IDisposable)controller).Dispose(); } internal static IEnumerable<Type> GetControllersFor(IContainer container) { Ensure.Argument.NotNull(container); return container.Model.InstancesOf<IController>().Select(x => x.ConcreteType).Distinct(); } protected virtual Type GetControllerType(RequestContext requestContext, string controllerName) { Ensure.Argument.NotNull(requestContext, "requestContext"); Ensure.Argument.NotNullOrEmpty(controllerName, "controllerName"); var container = this.ContainerResolver.Resolve(requestContext); var typeDictionary = this.typeCache.GetOrAdd(container, () => GetControllersFor(container).ToDictionary(x => ControllerFriendlyName(x.Name))); Type found = null; if (typeDictionary.TryGetValue(ControllerFriendlyName(controllerName), out found)) return found; return null; } private static string ControllerFriendlyName(string value) { return (value ?? string.Empty).ToLowerInvariant().Without("controller"); } } One thing to note about my implementation is that we do not use namespaces that can be utilized in the default ASP.NET MVC controller factory. This is something that I don’t use and have no desire to implement and test. The reason I am not using namespaces in this situation is because each tenant has its own namespaces and the routing would not make sense in this case.   Because we are using IoC, dependencies are automatically injected into the constructor. For example, a tenant container could implement it’s own IRepository and a controller could be defined in the “main” project. The IRepository from the tenant would be injected into the main project’s controller. This is quite a useful feature.   Again, the source code is on GitHub here.   Up Next Up next is the view resolution. This is a complicated issue, so be prepared. I hope that you have found this series useful. If you have any questions about my implementation so far, send me an email or DM me on Twitter. I have had a lot of great conversations about multi-tenancy so far and I greatly appreciate the feedback!

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  • Parallelism in .NET – Part 5, Partitioning of Work

    - by Reed
    When parallelizing any routine, we start by decomposing the problem.  Once the problem is understood, we need to break our work into separate tasks, so each task can be run on a different processing element.  This process is called partitioning. Partitioning our tasks is a challenging feat.  There are opposing forces at work here: too many partitions adds overhead, too few partitions leaves processors idle.  Trying to work the perfect balance between the two extremes is the goal for which we should aim.  Luckily, the Task Parallel Library automatically handles much of this process.  However, there are situations where the default partitioning may not be appropriate, and knowledge of our routines may allow us to guide the framework to making better decisions. First off, I’d like to say that this is a more advanced topic.  It is perfectly acceptable to use the parallel constructs in the framework without considering the partitioning taking place.  The default behavior in the Task Parallel Library is very well-behaved, even for unusual work loads, and should rarely be adjusted.  I have found few situations where the default partitioning behavior in the TPL is not as good or better than my own hand-written partitioning routines, and recommend using the defaults unless there is a strong, measured, and profiled reason to avoid using them.  However, understanding partitioning, and how the TPL partitions your data, helps in understanding the proper usage of the TPL. I indirectly mentioned partitioning while discussing aggregation.  Typically, our systems will have a limited number of Processing Elements (PE), which is the terminology used for hardware capable of processing a stream of instructions.  For example, in a standard Intel i7 system, there are four processor cores, each of which has two potential hardware threads due to Hyperthreading.  This gives us a total of 8 PEs – theoretically, we can have up to eight operations occurring concurrently within our system. In order to fully exploit this power, we need to partition our work into Tasks.  A task is a simple set of instructions that can be run on a PE.  Ideally, we want to have at least one task per PE in the system, since fewer tasks means that some of our processing power will be sitting idle.  A naive implementation would be to just take our data, and partition it with one element in our collection being treated as one task.  When we loop through our collection in parallel, using this approach, we’d just process one item at a time, then reuse that thread to process the next, etc.  There’s a flaw in this approach, however.  It will tend to be slower than necessary, often slower than processing the data serially. The problem is that there is overhead associated with each task.  When we take a simple foreach loop body and implement it using the TPL, we add overhead.  First, we change the body from a simple statement to a delegate, which must be invoked.  In order to invoke the delegate on a separate thread, the delegate gets added to the ThreadPool’s current work queue, and the ThreadPool must pull this off the queue, assign it to a free thread, then execute it.  If our collection had one million elements, the overhead of trying to spawn one million tasks would destroy our performance. The answer, here, is to partition our collection into groups, and have each group of elements treated as a single task.  By adding a partitioning step, we can break our total work into small enough tasks to keep our processors busy, but large enough tasks to avoid overburdening the ThreadPool.  There are two clear, opposing goals here: Always try to keep each processor working, but also try to keep the individual partitions as large as possible. When using Parallel.For, the partitioning is always handled automatically.  At first, partitioning here seems simple.  A naive implementation would merely split the total element count up by the number of PEs in the system, and assign a chunk of data to each processor.  Many hand-written partitioning schemes work in this exactly manner.  This perfectly balanced, static partitioning scheme works very well if the amount of work is constant for each element.  However, this is rarely the case.  Often, the length of time required to process an element grows as we progress through the collection, especially if we’re doing numerical computations.  In this case, the first PEs will finish early, and sit idle waiting on the last chunks to finish.  Sometimes, work can decrease as we progress, since previous computations may be used to speed up later computations.  In this situation, the first chunks will be working far longer than the last chunks.  In order to balance the workload, many implementations create many small chunks, and reuse threads.  This adds overhead, but does provide better load balancing, which in turn improves performance. The Task Parallel Library handles this more elaborately.  Chunks are determined at runtime, and start small.  They grow slowly over time, getting larger and larger.  This tends to lead to a near optimum load balancing, even in odd cases such as increasing or decreasing workloads.  Parallel.ForEach is a bit more complicated, however. When working with a generic IEnumerable<T>, the number of items required for processing is not known in advance, and must be discovered at runtime.  In addition, since we don’t have direct access to each element, the scheduler must enumerate the collection to process it.  Since IEnumerable<T> is not thread safe, it must lock on elements as it enumerates, create temporary collections for each chunk to process, and schedule this out.  By default, it uses a partitioning method similar to the one described above.  We can see this directly by looking at the Visual Partitioning sample shipped by the Task Parallel Library team, and available as part of the Samples for Parallel Programming.  When we run the sample, with four cores and the default, Load Balancing partitioning scheme, we see this: The colored bands represent each processing core.  You can see that, when we started (at the top), we begin with very small bands of color.  As the routine progresses through the Parallel.ForEach, the chunks get larger and larger (seen by larger and larger stripes). Most of the time, this is fantastic behavior, and most likely will out perform any custom written partitioning.  However, if your routine is not scaling well, it may be due to a failure in the default partitioning to handle your specific case.  With prior knowledge about your work, it may be possible to partition data more meaningfully than the default Partitioner. There is the option to use an overload of Parallel.ForEach which takes a Partitioner<T> instance.  The Partitioner<T> class is an abstract class which allows for both static and dynamic partitioning.  By overriding Partitioner<T>.SupportsDynamicPartitions, you can specify whether a dynamic approach is available.  If not, your custom Partitioner<T> subclass would override GetPartitions(int), which returns a list of IEnumerator<T> instances.  These are then used by the Parallel class to split work up amongst processors.  When dynamic partitioning is available, GetDynamicPartitions() is used, which returns an IEnumerable<T> for each partition.  If you do decide to implement your own Partitioner<T>, keep in mind the goals and tradeoffs of different partitioning strategies, and design appropriately. The Samples for Parallel Programming project includes a ChunkPartitioner class in the ParallelExtensionsExtras project.  This provides example code for implementing your own, custom allocation strategies, including a static allocator of a given chunk size.  Although implementing your own Partitioner<T> is possible, as I mentioned above, this is rarely required or useful in practice.  The default behavior of the TPL is very good, often better than any hand written partitioning strategy.

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  • Rapidly Deploy Oracle Applications with Oracle VM Templates

    - by monica.kumar
    Oracle today announced Oracle VM Templates for a number of Oracle Applications including Oracle E-Business Suite 12.1 Oracle's JD Edwards Enterprise One 9.0 Oracle's PeopleSoft 9.1 These Oracle VM Templates, based on Oracle Enterprise Linux, provide pre-installed and pre-configured enterprise software images that help eliminate the need to install new software from scratch, offering customers a time-saving approach to deploying a fully configured software stack. Learn more about Oracle VM Templates

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  • Oracle Insurance Unveils Next Generation of Enterprise Document Automation: Oracle Documaker Enterprise Edition

    - by helen.pitts(at)oracle.com
    Oracle today announced the introduction of Oracle Documaker Enterprise Edition, the next generation of the company's market-leading Enterprise Document Automation (EDA) solution for dynamically creating, managing and delivering adaptive enterprise communications across multiple channels. "Insurers and other organizations need enterprise document automation that puts the power to manage the complete document lifecycle in the hands of the business user," said Srini Venkatasanthanam, vice president, Product Strategy, Oracle Insurancein the press release. "Built with features such as rules-based configurability and interactive processing, Oracle Documaker Enterprise Edition makes possible an adaptive approach to enterprise document automation - documents when, where and in the form they're needed." Key enhancements in Oracle Documaker Enterprise Edition include: Documaker Interactive, the newly renamed and redesigned Web-based iDocumaker module. Documaker Interactive enables users to quickly and interactively create and assemble compliant communications such as policy and claims correspondence directly from their desktops. Users benefits from built-in accelerators and rules-based configurability, pre-configured content as well as embedded workflow leveraging Oracle BPEL Process Manager. Documaker Documaker Factory, which helps enterprises reduce cost and improve operational efficiency through better management of their enterprise publishing operations. Dashboards, analytics, reporting and an administrative console provide insurers with greater insight and centralized control over document production allowing them to better adapt their resources based on business demands. Other enhancements include: enhanced business user empowerment; additional multi-language localization capabilities; and benefits from the use of powerful Oracle technologies such as the Oracle Application Development Framework for all interfaces and Oracle Universal Content Management (Oracle UCM) for enterprise content management. Drive Competitive Advantage and Growth: Deb Smallwood, founder of SMA Strategy Meets Action, a leading industry insurance analyst consulting firm and co-author of 3CM in Insurance: Customer Communications and Content Management published last month, noted in the press release that "maximum value can be gained from investments when Enterprise Document Automation (EDA) is viewed holistically and all forms of communication and all types of information are integrated across the entire enterprise. "Insurers that choose an approach that takes all communications, both structured and unstructured data, coming into the company from a wide range of channels, and then create seamless flows of information will have a real competitive advantage," Smallwood said. "This capability will soon become essential for selling, servicing, and ultimately driving growth through new business and retention." Learn More: Click here to watch a short flash demo that demonstrates the real business value offered by Oracle Documaker Enterprise Edition. You can also see how an insurance company can use Oracle Documaker Enterprise Edition to dynamically create, manage and publish adaptive enterprise content throughout the insurance business lifecycle for delivery across multiple channels by visiting Alamere Insurance, a fictional model insurance company created by Oracle to showcase how Oracle applications can be leveraged within the insurance enterprise. Meet Our Newest Oracle Insurance Blogger: I'm pleased to introduce our newest Oracle Insurance blogger, Susanne Hale. Susanne, who manages product marketing for Oracle Insurance EDA solutions, will be sharing insights about this topic along with examples of how our customers are transforming their enterprise communications using Oracle Documaker Enterprise Edition in future Oracle Insurance blog entries. Helen Pitts is senior product marketing manager for Oracle Insurance.

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Using a service registry that doesn’t suck part I: UDDI is dead

    - by gsusx
    This is the first of a series of posts on which I am hoping to detail some of the most common SOA governance scenarios in the real world, their challenges and the approach we’ve taken to address them in SO-Aware. This series does not intend to be a marketing pitch about SO-Aware. Instead, I would like to use this to foment an honest dialog between SOA governance technologists. For the starting post I decided to focus on the aspect that was once considered the keystone of SOA governance: service discovery...(read more)

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  • Round Table - Minimum Cost Algorithm

    - by 7Aces
    Problem Link - http://www.iarcs.org.in/zco2013/index.php/problems/ROUNDTABLE It's dinner time in Castle Camelot, and the fearsome Knights of the Round Table are clamouring for dessert. You, the chef, are in a soup. There are N knights, including King Arthur, each with a different preference for dessert, but you cannot afford to make desserts for all of them. You are given the cost of manufacturing each Knight's preferred dessert-since it is a round table, the list starts with the cost of King Arthur's dessert, and goes counter-clockwise. You decide to pick the cheapest desserts to make, such that for every pair of adjacent Knights, at least one gets his dessert. This will ensure that the Knights do not protest. What is the minimum cost of tonight's dinner, given this condition? I used the Dynamic Programming approach, considering the smallest of i-1 & i-2, & came up with the following code - #include<cstdio> #include<algorithm> using namespace std; int main() { int n,i,j,c,f; scanf("%d",&n); int k[n],m[n][2]; for(i=0;i<n;++i) scanf("%d",&k[i]); m[0][0]=k[0]; m[0][1]=0; m[1][0]=k[1]; m[1][1]=1; for(i=2;i<n;++i) { c=1000; for(j=i-2;j<i;++j) { if(m[j][0]<c) { c=m[j][0]; f=m[j][1];} } m[i][0]=c+k[i]; m[i][1]=f; } if(m[n-2][0]<m[n-1][0] && m[n-2][1]==0) printf("%d\n",m[n-2][0]); else printf("%d\n",m[n-1][0]); } I used the second dimension of the m array to store from which knight the given sequence started (1st or 2nd). I had to do this because of the case when m[n-2]<m[n-1] but the sequence started from knight 2, since that would create two adjacent knights without dessert. The problem arises because of the table's round shape. Now an anomaly arises when I consider the case - 2 1 1 2 1 2. The program gives an answer 5 when the answer should be 4, by picking the 1st, 3rd & 5th knight. At this point, I started to doubt my initial algorithm (approach) itself! Where did I go wrong?

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  • Unstructured Data - The future of Data Administration

    Some have claimed that there is a problem with the way data is currently managed using the relational paradigm do to the rise of unstructured data in modern business. PCMag.com defines unstructured data as data that does not reside in a fixed location. They further explain that unstructured data refers to data in a free text form that is not bound to any specific structure. With the rise of unstructured data in the form of emails, spread sheets, images and documents the critics have a right to argue that the relational paradigm is not as effective as the object oriented data paradigm in managing this type of data. The relational paradigm relies heavily on structure and relationships in and between items of data. This type of paradigm works best in a relation database management system like Microsoft SQL, MySQL, and Oracle because data is forced to conform to a structure in the form of tables and relations can be derived from the existence of one or more tables. These critics also claim that database administrators have not kept up with reality because their primary focus in regards to data administration deals with structured data and the relational paradigm. The relational paradigm was developed in the 1970’s as a way to improve data management when compared to standard flat files. Little has changed since then, and modern database administrators need to know more than just how to handle structured data. That is why critics claim that today’s data professionals do not have the proper skills in order to store and maintain data for modern systems when compared to the skills of system designers, programmers , software engineers, and data designers  due to the industry trend of object oriented design and development. I think that they are wrong. I do not disagree that the industry is moving toward an object oriented approach to development with the potential to use more of an object oriented approach to data.   However, I think that it is business itself that is limiting database administrators from changing how data is stored because of the potential costs, and impact that might occur by altering any part of stored data. Furthermore, database administrators like all technology workers constantly are trying to improve their technical skills in order to excel in their job, so I think that accusing data professional is not just when the root cause of the lack of innovation is controlled by business, and it is business that will suffer for their inability to keep up with technology. One way for database professionals to better prepare for the future of database management is start working with data in the form of objects and so that they can extract data from the objects so that the stored information within objects can be used in relation to the data stored in a using the relational paradigm. Furthermore, I think the use of pattern matching will increase with the increased use of unstructured data because object can be selected, filtered and altered based on the existence of a pattern found within an object.

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  • Overwriting TFS Web Services

    - by javarg
    In this blog I will share a technique I used to intercept TFS Web Services calls. This technique is a very invasive one and requires you to overwrite default TFS Web Services behavior. I only recommend taking such an approach when other means of TFS extensibility fail to provide the same functionality (this is not a supported TFS extensibility point). For instance, intercepting and aborting a Work Item change operation could be implemented using this approach (consider TFS Subscribers functionality before taking this approach, check Martin’s post about subscribers). So let’s get started. The technique consists in versioning TFS Web Services .asmx service classes. If you look into TFS’s ASMX services you will notice that versioning is supported by creating a class hierarchy between different product versions. For instance, let’s take the Work Item management service .asmx. Check the following .asmx file located at: %Program Files%\Microsoft Team Foundation Server 2010\Application Tier\Web Services\_tfs_resources\WorkItemTracking\v3.0\ClientService.asmx The .asmx references the class Microsoft.TeamFoundation.WorkItemTracking.Server.ClientService3: <%-- Copyright (c) Microsoft Corporation. All rights reserved. --%> <%@ webservice language="C#" Class="Microsoft.TeamFoundation.WorkItemTracking.Server.ClientService3" %> .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } The inheritance hierarchy for this service class follows: Note the naming convention used for service versioning (ClientService3, ClientService2, ClientService). We will need to overwrite the latest service version provided by the product (in this case ClientService3 for TFS 2010). The following example intercepts and analyzes WorkItem fields. Suppose we need to validate state changes with more advanced logic other than the provided validations/constraints of the process template. Important: Backup the original .asmx file and create one of your own. Create a Visual Studio Web App Project and include a new ASMX Web Service in the project Add the following references to the project (check the folder %Program Files%\Microsoft Team Foundation Server 2010\Application Tier\Web Services\bin\): Microsoft.TeamFoundation.Framework.Server.dll Microsoft.TeamFoundation.Server.dll Microsoft.TeamFoundation.Server.dll Microsoft.TeamFoundation.WorkItemTracking.Client.QueryLanguage.dll Microsoft.TeamFoundation.WorkItemTracking.Server.DataAccessLayer.dll Microsoft.TeamFoundation.WorkItemTracking.Server.DataServices.dll Replace the default service implementation with the something similar to the following code: Code Snippet /// <summary> /// Inherit from ClientService3 to overwrite default Implementation /// </summary> [WebService(Namespace = "http://schemas.microsoft.com/TeamFoundation/2005/06/WorkItemTracking/ClientServices/03", Description = "Custom Team Foundation WorkItemTracking ClientService Web Service")] public class CustomTfsClientService : ClientService3 {     [WebMethod, SoapHeader("requestHeader", Direction = SoapHeaderDirection.In)]     public override bool BulkUpdate(         XmlElement package,         out XmlElement result,         MetadataTableHaveEntry[] metadataHave,         out string dbStamp,         out Payload metadata)     {         var xe = XElement.Parse(package.OuterXml);         // We only intercept WorkItems Updates (we can easily extend this sample to capture any operation).         var wit = xe.Element("UpdateWorkItem");         if (wit != null)         {             if (wit.Attribute("WorkItemID") != null)             {                 int witId = (int)wit.Attribute("WorkItemID");                 // With this Id. I can query TFS for more detailed information, using TFS Client API (assuming the WIT already exists).                 var stateChanged =                     wit.Element("Columns").Elements("Column").FirstOrDefault(c => (string)c.Attribute("Column") == "System.State");                 if (stateChanged != null)                 {                     var newStateName = stateChanged.Element("Value").Value;                     if (newStateName == "Resolved")                     {                         throw new Exception("Cannot change state to Resolved!");                     }                 }             }         }         // Finally, we call base method implementation         return base.BulkUpdate(package, out result, metadataHave, out dbStamp, out metadata);     } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } 4. Build your solution and overwrite the original .asmx with the new implementation referencing our new service version (don’t forget to backup it up first). 5. Copy your project’s .dll into the following path: %Program Files%\Microsoft Team Foundation Server 2010\Application Tier\Web Services\bin 6. Try saving a WorkItem into the Resolved state. Enjoy!

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  • Anthony Lye Shows New Pharmaceutical Sales Solution: Turn the Screen Around

    - by charles.knapp
    Tomorrow, March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand 17 - Life Sciences Edition. You will see a next generation approach to sell more and report less. Register now for this informative global webcast on March 31, 9 AM PDT/4 PM GMT.

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  • Automating Form Login

    - by Greg_Gutkin
    Introduction A common task in configuring a web application for proxying in Pagelet Producer is setting up form autologin. PP provides a wizard-like tool for detecting the login form fields, but this is usually only the first step in configuring this feature. If the generated configuration doesn't seem to work, some additional manual modifications will be needed to complete the setup. This article will try to guide you through this process while steering you away from common pitfalls. For the purposes of this article, let's assume the following characteristics about your environment: Web Application Base URL: http://host/app (configured as Resource Source URL in PP) Pagelet Producer Base URL: http://pp/pagelets Form Field Auto-Detection Form Autologin is configured in the PP Admin UI under resource_name/Autologin/Form Login. First, you'll enter the URL to the login form under "Login Form Identification". This will enable the admin wizard to connect to and display the login page. Caution: RedirectsMake sure the entered URL matches what you see in the browser's address bar, when the application login page is displayed. For example, even though you may be able to reach the login page by simply typing http://host/app, the URL you end up on may change to http://host/app/login via browser redirect(s).The second URL is the one you will want to use. Caution: External Login ServersThe login page may actually come from a different server than the application you are trying to proxy. For example, you may notice that the login page URL changes to http://hostB/appB. This is common when external SSO products are involved. There are two ways of dealing with this situation. One is to configure Pagelet Producer to participate in SSO. This approach is out of scope of this article and is discussed in a separate whitepaper (TODO add link). The second approach is to use the autologin feature to provide stored credentials to the SSO login form. Since the login form URL is not an extension of the application base URL (PP resource URL), you will need to add a new PP resource for the SSO server and configure the login form on that resource instead of the original application resource. One side benefit of this additional resource is that it can reused for other applications relying on the same SSO server for login. After entering the login page URL (make sure dropdown says "URL"), click "Automatically Detect Form Fields". This will bring up the web app's login page in a new browser window. Fill it out and submit it as you would normally. If everything goes right, Pagelet Producer will intercept the submitted values and fill out all the needed configuration data in the Admin UI. If the login form window doesn't close or configuration data doesn't get filled in, you may have not entered the login page URL correctly. Review the two cautionary notes above and make any necessary changes. If the form fields got filled automatically, it's time to save the configuration and test it out. If you can access a protected area of the backend application via a proxied PP URL without filling out its login form, then you are pretty much done with login form configuration. The only other step you will need to complete before declaring this aspect of configuration production ready is configuring form field source. You may skip to that section below. Manual Login Form Identification Let's take a closer look at Login Form Identification. This determines how Pagelet Producer recognizes login forms as such. URL The most efficient way of detecting login forms is by looking at the page URL. This method can only be used under the following conditions: Login page URL must be different from the post login application URLs. Login page URL must stay constant regardless of the path it takes to reach the page. For example, reaching the login page by going to the application base URL or to a specific protected URL must result in a redirect to the same login page URL (query string excluded). If only the query string parameters change, just leave out the query string from the configured login page URL. If either of these conditions is not fullfilled, you must switch to the RegEx approach below. RegEx If the login page URL is not uniform enough across all scenarios or is indistinguishable from other page locations, PP can be configured to recognize it by looking at the page markup itself. This is accomplished by changing the dropdown to "RegEx". If regular expressions scare you, take comfort from the fact that in most cases you won't need to enter any special regex characters. Let's look at an example: Say you have a login form that looks like <form id='loginForm' action='login?from=pageA' > <input id='user'> <input id='pass'> </form> Since this form has an id attribute, you can be reasonably sure that this login form can be uniquely identified across the web application by this snippet: "id='loginForm'". (Unless, of course your backend web application contains login forms to other apps). Since no wildcards are needed to find this snippet, you can just enter it as is into the RegEx field - no special regular expression characters needed! If the web developer who created the form wasn't kind enough to provide a unique id, you will need to look for other snippets of the page to uniquely identify it. It could be the action URL, an input field id, or some other markup fragment. You should abstain from using UI text as an identifier it may change in translated versions of the page and prevent the login page logic from working for international users. You may need to turn to regular expression wildcard syntax if no simple matches work. For more information on regular expression, refer to the Resources section. Form Submit Location Now we'll look at the form submit location. If the captured URL contains query string parameters that will likely change from one form submission to the next, you will need to change its type to RegEx. This type will tell Pagelet Producer to parse the login page for the action URL and submit to the value found. The regular expression needs to point at the actual action URL with its first grouping expression. Taking the example form definition above, the form submit location regex would be: action='(.*?)' The parentheses are used to identify the actual action URL, while the rest of the expression provides the context for finding it. Expression .*? is a so-called reluctant wildcard that matches any character excluding the single quote that follows. See Resources section below for further information on regular expressions. Manual Form Field Detection If the Admin UI form field detection wizard fails to populate login form configuration page, you will have to enter the fields by hand. Use a built-in browser developer tool or addon (e.g. Firebug) to inspect the form element and its children input elements. For each input element (including hidden elements), create an entry under Form Fields. Change its Source according to the next section. Form Field Source Change the source of any of the fields not exposed to the users of the login form (i.e. hidden fields) to "Generated". This means Pagelet Producer will just use the values returned by the web app rather than supplying values it stored. For fields that contain sensitive data or vary from user to user (e.g. username & password), change the source to User (Credential) Vault. Logging Support To help you troubleshoot you autologin configuration, PP provides some useful logging support. To turn on detailed logging for the autologin feature, navigate to Settings in Admin UI. Under Logging, change the log level for AutoLogin to Finest. Known Limitations Autologin feature may not work as expected if login form fields (not just the values, but the DOM elements themselves) are generated dynamically by client side JavaScript. Resources RegEx RegEx Reference from Java RegEx Test Tool

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Anthony Lye: How Pharmaceutical Reps Can Sell More & Report Less

    - by charles.knapp
    On March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand - Life Sciences Edition. You will see a next generation approach to: • Increase sales effectiveness • Equip reps worldwide • Get the best value Register now for this informative GLOBAL webcast on March 31, 9 AM PDT/4 PM GMT.

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