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  • Upcoming Technical Training by PTS

    - by Javier Puerta
    See below upcoming technical sessions for partners delivered by PTS (Partner Technology Solutions): Database 12c Technical Training for Partners by PTS November 12-13, 2013: Lisbon, Portugal November 20-21, 2013: Dubai, UAE November 26-27, 2013: Riga, Latvia December 11-12, 2013: Hertzliya, Israel Oracle 12c Database In-Memory Session Beta event  November 26, 2013: Munich, Germany November 28, 2013: Reading, England Upgrade Your Solution to Oracle Database 12c November 26-27, 2013: Athens, Greece To register for any of the above sessions please contact your local enablement manager. 

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  • Configuring JMS and Message Queues in GlassFish - Sample Chapter

    - by arungupta
    PacktPub released Java EE 6 with GlassFish 3 Application Server a few months after the first version in GlassFish 3 train was released. This book is a practical guide to install and configure the GlassFish 3 Application Server and develop and deploy Java EE 6 applications on this server. Recently they released a sample chapter on how to configure JMS and message queues in GlassFish. The chapter provide complete snapshots from the web-based admin console and working sample code. The Table of Contents shows that all major Java EE 6 APIs and the details of the GlassFish 3 server are covered followed by examples of its use. This book is a practical guide with a very user-friendly approach. Read about other books on Java EE and GlassFish here.

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  • Will you choose JavaFX for Development?

    - by javafx4you
    A few weeks ago, a poll on the home page of java.net caught my eyes, because it was related to JavaFX. Its title: Will you use JavaFX for development once it's fully ported to Mac and Linux platforms? Usually, the results for this type of polls are published on the editor's Daily Blog soon after the poll closes. For some reason, this didn't happen for the JavaFX poll, so I'll take a shot at interpreting the results.  The results found on java.net look pretty close to the following: Although this way to look at the results already gives us an idea of how much traction JavaFX is getting, there are just too many type of answers that make it hard to read. The answers "maybe" and "I don't know" are awfully similar, so I'm tempted to collapse these together. Then there is "No, I don't do that type of development" that just doesn't belong here, as obviously developers who ave chosen this answer don't develop Rich Internet Apps, and therefore I will adapt the % results accordingly. Finally, I've been tempted to combine the top three categories just t simplify the results. This gives me the following chart:  Whether you prefer the original graph, or my simplified take on it, one thing is sure:  less than 10% of developers who have taken this poll plan to stick to another toolkit (presumably Swing or SWT), while the vast majority is inclined to use JavaFX. When you take into account that JavaFX 2.0 is pretty much a "new" API (no more JavaFX Script), I think these are some pretty good results, 6 months after the official release of JavaFX 2.0.

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  • EMEA Oracle Days 2013 Are Coming!

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Following the success of 2012, Oracle Days will again be hosted across EMEA this October and November: schedule here By attending an Oracle Day, you and your customers can: Hear the new announcements from Oracle OpenWorld See customer case studies, like BT and NAB,  showing innovation in practice during the Oracle Story keynote Discuss key issues for business and IT executives in cloud, mobile, social, big data, The Internet of Things Network with peers who are facing the same challenges Meet Oracle experts and watch live demos of new products Watch the Oracle Day 2013 video on Oracle.com /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • HERMES Medical Solutions Helps Save Lives with MySQL

    - by Bertrand Matthelié
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} HERMES Medical Solutions was established in 1976 in Stockholm, Sweden, and is a leading innovator in medical imaging hardware/software products for health care facilities worldwide. HERMES delivers a plethora of different medical imaging solutions to optimize hospital workflow. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} HERMES advanced algorithms make it possible to detect the smallest changes under therapies important and necessary to optimize different therapeutic methods and doses. Challenges Fighting illness & disease requires state-of-the-art imaging modalities and software in order to diagnose accurately, stage disease appropriately and select the best treatment available. Selecting and implementing a new database platform that would deliver the needed performance, reliability, security and flexibility required by the high-end medical solutions offered by HERMES. Solution Decision to migrate from in-house database to an embedded SQL database powering the HERMES products, delivered either as software, integrated hardware and software solutions, or via the cloud in a software-as-a-service configuration. Evaluation of several databases and selection of MySQL based on its high performance, ease of use and integration, and low Total Cost of Ownership. On average, between 4 and 12 Terabytes of data are stored in MySQL databases underpinning the HERMES solutions. The data generated by each medical study is indeed stored during 10 years or more after the treatment was performed. MySQL-based HERMES systems also allow doctors worldwide to conduct new drug research projects leveraging the large amount of medical data collected. Hospitals and other HERMES customers worldwide highly value the “zero administration” capabilities and reliability of MySQL, enabling them to perform medical analysis without any downtime. Relying on MySQL as their embedded database, the HERMES team has been able to increase their focus on further developing their clinical applications. HERMES Medical Solutions could leverage the Oracle Financing payment plan to spread its investment over time and make the MySQL choice even more valuable. “MySQL has proven to be an excellent database choice for us. We offer high-end medical solutions, and MySQL delivers the reliability, security and performance such solutions require.” Jan Bertling, CEO.

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  • Oct 15 in Oslo - SharePoint 2013 Day - a rundown of everything SP2013

    - by Sahil Malik
    SharePoint 2010 Training: more information A full day of a fun filled overview of what is new in SharePoint 2013, mixed in with some good food, chit chat, and lots of learning. Seriously, there is so much information about SharePoint 2013, wouldn’t it be nice if someone distilled that to – “What it means for you”?Where do you start, how do you go about learning? And most importantly, talk about the practical side of things when it comes to implementing and debugging much of this? If you are an IT Pro or a Developer working with SharePoint, with interest in SharePoint 2013, you would find this event extremely interesting. You can find the full outline at the registration link, but here are some details, Read full article ....

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  • ArchBeat Link-o-Rama for November 7, 2012

    - by Bob Rhubart
    Updated Business Activity Monitoring (BAM) Class | @OracleSOA Oracle SOA Team blogger Gary Barg has news for those interested in a skills upgrade. This updated Oracle University course "explains how to use Oracle BAM to monitor enterprise business activities across an enterprise in real time. You can measure your key performance indicators (KPIs), determine whether you are meeting service-level agreements (SLAs), and take corrective action in real time." Oracle Solaris 11.1 update focuses on database integration, cloud | @markfontecchio TechTarget editor Mark Fontecchio reports on the recent Oracle Solaris 11.1 release, with comments from IDC's Al Gillen. Thought for the Day "Why is composing symphonies tough? I don't know. It's just very few people in the world can do it well. And I think that's the case with upfront design. It is very hard to do well." — Martin Fowler Source: SoftwareQuotes.com

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  • Oracle Social Relationship Management Implementation Exam is now available in Beta!

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Get certified in implementing the most complete social relationship management solution on the market. Passing the exam means you will be recognized as an Implementation Specialist for Oracle Social Relationship Management. Schedule your exam as soon as possible to benefit from our exclusive vouchers which can waive the entire exam fee! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • EDQ Technical Enablement for OPN (Prague - June 17-19)

    - by milomir.vojvodic
    Oracle Enterprise Data Quality (EDQ) Technical Enablement and Partner Training Trusted Data for Your Enterprise Applications Oracle Enterprise Data Quality helps organizations achieve maximum value from their business-critical applications by delivering fit-for-purpose data. These products also enable individuals and collaborative teams to quickly and easily identify and resolve any problems in underlying data. With Oracle Enterprise Data Quality, customers can identify new opportunities, improve operational efficiency, and more efficiently comply with industry or governmental regulation. Oracle Enterprise Data Quality is designed to serve as a very channel friendly platform to OPN.  This means that pre-built extensions, components and even complete business solutions can readily be built and shared.  This allows our customers/partners to be highly efficient in how they deploy custom business solutions, but also allows our partners to develop specialized components, domain knowledge and even complete business solutions. Training is suitable for: · Database administrators · Architects · Technical staff Objectives of the training: After completing this course, participants should: · Have an understanding of the core functionality of EDQ across profiling, auditing, transforming, parsing and matching data · Be able to describe some of the key capabilities and benefits delivered by EDQ · Be able to create and run standalone EDQ processes and jobs · Be ready to start working with data from customers and (with practice) be able to demonstrate EDQ to customers Agenda 17th June Fundamentals For Demoing (Profile, Audit, Transform and More) Profiling Auditing Transforming Writing and exporting data Jobs and scheduling Publishing, packaging and copying EDQ processes Introduction to the Customer Data Extension Pack Realtime Processing via Web Services The Server Console Run Profiles Data Interfaces Sampling Publishing metrics to the Dashboard Users and security 18th June Matching Matching overview Basic matching configuration Matching rule hierarchies Clustering Merging Reviewing possible matches Outputting Match Data Case study 19th June Address Verification Address Verification Overview Configuration Accuracy Flags Parsing Parsing Overview Phrase profiling Tailoring a CDEP Parser Base Tokenization Classification Reclassification Selection Resolution Register Here Don’t miss this FREE event. Space is limited. Oracle University V Parku 2294/4 148 00 Praha 4 17.6. – 19.6. 2014 09:00 a.m.– 17:30 p.m.

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  • Oracle Technology Network July 2012 Special Offers

    - by programmarketingOTN
    Oracle Technology Network July 2012 New offers are here!  Manning is offering 41% off The Well Grounded Java Developer and Oracle Press has added a discount on the eBook for Effective MySQL: Backup and Recovery.  To learn more and get the discount codes/links please go to the OTN Member Discount page.Lets not forget the other GREAT offers still going on as well - Packt Publishing Offers -  25% off - Oracle SOA Infrastructure Implementation Certification Handbook (1Z0-451 Oracle BPM Suite 11g Developer's cookbook Pearson Offers - 35% off Java Applications ArchitectureApress Offers - 40% off Beginning Database Design ENDS July 6th!Murach Offers - 30% off Oracle SQL and PL/SQL Safari Books Online - 10-day free trial + 20% off unlimited access to Safari Books Online for 6 monthsOracle Store Discounts - Save 10% on Your Next Purchase from the Oracle Store!

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  • Are you ready to grow that Mo (moustache)? Movember is coming

    - by Chris Hammond
    Well here we are, nearing the end of the month of October and coming up on the month of N Movember once again. We here at DNNCorp are in our third year of supporting the Movember cause, growing facial hair on our upper lips to raise awareness and money for men’s health issues. Anyone can participate in Movember, and if you sign up, join a team, you can order some free materials from the Movember organization that you can use to help try and raise funds. The rules for Movember are simple. Start clean...(read more)

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  • links for 2010-05-14

    - by Bob Rhubart
    Oracle to show SOA middleware on a prepackaged machine at OOW 2010 « Adventures in SOA and BPM A wish comes true for Oracle ACE Director and SOA expert Hajo Normann. (tags: oracle otn exadata middleware soa ace)

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  • EMEA Analytics & Data Integration Oracle Partner Forum

    - by milomir.vojvodic
    MONDAY 12TH NOVEMBER, 2012 IN LONDON (UK) For Oracle Partners across Europe, Middle East and Africa: come to hear the latest news from Oracle OpenWorld about Oracle BI & Data Integration, and propel your business growth as an Oracle partner. This event should appeal to BI or Data Integration specialized partners, Executives, Sales, Pre-sales and Solution architects: with a choice of participation in the plenary day and then a set of special interest (technical) sessions. The follow on breakout sessions from the 13th November provide deeper dives and technical training for those of you who wish to stay for more detailed and hands-on workshops. Keynote: Andrew Sutherland, SVP Oracle Technology Hot agenda items will include: The Fusion Middleware Stack: Engineered to work together A complete Analytics and Data Integration Solution Architecture: Big Data and Little Data combined In-Memory Analytics for Extreme Insight Latest Product Development Roadmap for Data Integration and Analytics Venue: Oracles London CITY Moorgate Offices Places are limited, Register from this Link Note: Registration for the conference and the deeper dives and technical training is free of charge to OPN member Partners, but you will be responsible for your own travel and hotel expenses. Event Schedule During this event you can learn about partner success stories, participate in an array of break-out sessions, exchange information with other partners and enjoy a vibrant panel discussion. Nov. 12th  : Day 1 Main Plenary Session : Full day, starting 10.30 am.  Oracle Hosted Dinner in the Evening Nov. 13th  onwards Architecture Masterclass : IM Reference Architecture – Big Data and Little Data combined (1 day) BI-Apps Bootcamp  (4-days) Oracle GoldenGate workshop (1 day) Oracle Data Integrator and Oracle Enterprise Data Quality workshop (1 day) For further information and detail download the Agenda (pdf) or contact Michael Hallett at [email protected] and Milomir Vojvodic at [email protected] v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Chiro One's Success with Oracle Sales Cloud

    - by Richard Lefebvre
    "As we strive to be a world-class company for our patients we needed to align with a company like Oracle who also is a world-class brand," says Roger Gold, National Director of Customer Engagement. Chiro One Wellness Centers is a national healthcare provider. It plans to grow to 1000 offices across the globe by 2020 and Oracle Sales Cloud will make that possible. Watch the 4'33 YouTube video featuring Chiro One success with Oracle Sales Cloud

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  • Today in the OTN Lounge (Wednesday October 3, 2012)

    - by Bob Rhubart
    Here's a quick rundown of today's activities in the OTN Lounge: OTN Lounge hours today: 8:00 am - 6:00pm 9:00 am - 1:00 pm RAC Attack Learn about Oracle Real Application Clustering (RAC) in this collaborative event. You'll work with experts from the IOUG RAC SIG to get an Oracle Database 11gR2 RAC cluster running inside a virtual machine. For more information: RAC attack at Oracle Open World (Pythian Blog) RAC Attack - Oracle Cluster Database at Home/Events (WikiBooks) 4:30 pm - 8:00 pm Oracle Social Network Developer Challenge Judging The Oracle Social Network Developer Challenge comes to its conclusion with the final judging on entries and the award of the single prize: $500 in Amazon gift cards. Click here for more information. 4:30 pm - 5:30 pm Oracle ADF / Oracle Fusion Middleware Meet-up Join other Oracle ADF and Oracle Fusion Middleware developers and meet the product managers and engineers behind Oracle ADF, ADF Mobile, and ADF Essentials. Did we mention free beer? The OTN Lounge is located in the Howard St. Tent, between 3rd and 4th, directly between Moscone North and Moscone South. Access to the OTN Lounge requires an Oracle OpenWorld or JavaOne conference badge.

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  • Installing Visual Studio 2010 SP1 or Windows Phone tools in your VM (danger!)

    - by Jeff
    If you've read my blog for any amount of time, you probably know that I tend to develop stuff in a Parallels VM on a Mac. It's how I roll. I like VM's because I can trash them and do really stupid things with beta software. That said, there is a pain point that doesn't seem that well documented when it comes to installing stuff in this scenario.The WP7 tools, and SP1 for Visual Studio 2010 (perhaps only if you already have the WP7 tools installed, I'm not sure), do something strange on install. As if it weren't already a long and slow installation, for reasons I don't understand, the installer fires up an instance of Windows Phone Emulator. As you may already know, the emulator doesn't run in a VM, because it is itself a VM, apparently. What it will do is fire up your CPU, make your comprooder hot and make the fans blow harder.I found this out accidentally, as I started the (slow) phone tool installation once, and walked away. An hour and a half later, I came back to find it hadn't finished. But it was hot and the CPU was pegged, so I fired up the task manager to find XDE.exe, the phone emulator, cranking away. I had to kill it several times, and eventually the install finished. It fired up just once in the SP1 install, but it still had the same hanging effect.I can't for the life of me figure out why it does this. In a VM, I can connect the phone to it and use that, so I don't need the emulator. But this install, firing up the emulator, will make it choke until you kill the XDE.exe process. Watch out!

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  • Engines of Loss and Gain

    - by andyleonard
    Introduction This post is the fortieth part of a ramble-rant about the software business. The current posts in this series can be found on the series landing page . This post is about winning (no really). NASCAR I like watching NASCAR races. On the surface, a race looks like a bunch of folks driving fast on a circuitous course. But there’s much more to it than that. There’s engineering and strategy and frankly, a little luck. A NASCAR race is a lot like life when you look beneath the surface. Forty-three...(read more)

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  • Oracle Partner Days and Oracle Days are coming to an EMEA city near you!

    - by Javier Puerta
    Oracle Partner Days A new round of Oracle Partner Days is coming to a large number of European cities. These events are exclusive for Oracle partners and will deliver to you real Business return on your OPN membership.You will hear the business opportunities coming from the adoption of the entire Oracle stack, the latest products value propositions and related sales strategy and be able to connect directly with Oracle executives and find new business opportunities with other partners in your region.The EMEA Oracle Partner Days are Local/Regional live events targeting the key contacts in sales and consultancy delivering Oracle strategy, engaging around the several perspectives of the Oracle portfolio, executive keynotes and deep dive Business content-related breakout sessions. The first city will be Frankfurt, on Oct. 29. Check the full list to find an Oracle Partner Day in a city near you. Oracle Days Oracle Days will be hosted after Oracle OpenWorld across EMEA, along October and November. By attending an Oracle Day, customers and partners can: Learn about how to leverage the power of the Oracle stack, by hearing customer case studies about successful business transformation, and by following cross-stack solution tracks within the agenda Discuss key issues for business and IT executives in cloud, big data, social, and mobile solutions, and network with peers who are facing the same challenges Meet Oracle experts and watch live demos of new products Get the latest news from Oracle OpenWorld. See full calendar and cities here

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  • New sales kit for partners: Oracle Enterprise Manager 12c

    - by Javier Puerta
    Check out the latest Quick Reference Guides for Enterprise Manager 12c in the Knowledge Zone. The two-page Quick Reference Guide is designed to help partners uncover additional revenue opportunity by positioning Enterprise Manager in your sales engagement. Content includes elevator pitch for Enterprise Manager, tips on identifying target customers, qualifying questions to initiate customers discussion, supporting videos, references, and whitepapers for each customer scenario: Enterprise Manager 12c for Application Partners Enterprise Manager 12c for Hardware Partners Enterprise Manager 12c for Database Partners

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  • Meet Windows Azure on June 7th

    - by ScottGu
    As many of you might know, I’ve spent much of my time the past 12 months working on Windows Azure – which is Microsoft’s Cloud Computing Platform (I also continue to run the teams that build ASP.NET, the server framework libraries of .NET, and a few other products too). I will be doing a keynote in San Francisco this Thursday, June 7th at 1pm PDT.  The event will be streamed live, and I hope you’ll be able to join us as we walkthrough some of the exciting work we’ve been doing – and how you’ll be able to take advantage of it as developers. You can learn more and register to watch the event here. Hope to see you there, Scott

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  • Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

    - by Richard Lefebvre
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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  • Rules of Holes #3 -A Better Shovel is NOT the Answer!

    - by ArnieRowland
    You stopped digging. You looked around and saw that you were still in the Hole. You needed to get out. AHA! Problem solved, you thought. You'll just get a better and more efficient shovel! Sorry, I have to tell you that switching to a more efficient shovel is unlikely to help you get out of the Hole. Yes, your resumed digging may be faster, more directed, and even well planned and articulated. But you will still be in the Hole, and digging. And that's just not the solution. A new process (scrum,...(read more)

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  • European SharePoint Conference - SP2013 workshop for developers with me

    - by Sahil Malik
    SharePoint 2010 Training: more information I’m delighted to be a part of the European SharePoint Conference, Feb 4-7 2013, in Copenhagen, Denmark.I will be conducting a full day workshop on SharePoint 2013 for Developers. You can register for the conference here. Here is the outline (willing to adjust it based on popular demand of course) SharePoint 2013 IntroductionClient Side Technologies, and Security Read full article ....

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  • Learn about CRM and CX at Oracle Days 2012

    - by Richard Lefebvre
    Oracle Day 2012 features learning tracks and sessions tailored for accelerating your business in today’s environment. Oracle simplifies IT by investing in best-of-breed technologies at every layer of the technology stack and engineering them to work together so you can focus on driving your business forward. Throughout its history, Oracle has proved it can address the most complex IT challenges and solve the business problems of our customers. Discover Oracle’s strategy for powering innovation in the areas of Cloud, Social, Mobile, Business Operations, Data Center Optimization, Big Data and Analytics. Oracle Day 2012: Tracks     Engine for Growth: The business for optimized data center Powering innovation for your enterprise applications Architect your cloud: A blueprint for Cloud builders See more, Act faster: powering innovation with analytics Business operations: Powering business innovation Customer Experience: Empowering people, powering brands Check out the agenda at local even for more details

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  • free Oracle Open World pass? Help us to clean the Ocean Beach!

    - by JuergenKress
    Volunteer for Coastal Cleanup; Receive a Complimentary Discover Pass Coastal Cleanup Day is California’s largest volunteer event and this year, you can help by joining Oracle employees and partners at the Ocean Beach cleanup in San Francisco. Participation earns you an Oracle T-shirt, the opportunity to sign up for an Oracle OpenWorld Discover Pass, and inclusion in the group photo that will be displayed on the Oracle OpenWorld and JavaOne Websites. When: September 15, 9 a.m. to 12:00 p.m. Where: San Francisco’s Ocean Beach To register and for more information, go to bitly.com/oceancleanup

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