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  • Planning for Recovery

    Uncertainty sets the tone of business planning these days and past precedents, 'rules of thumb' and trading history provide little comfort when assessing future prospects. After 18 years of constant growth in GDP, planning is no longer about extrapolating past performance and adjusting for growth. It is now about constantly testing the temperature of the water, formulating scenarios, assessing risk and assigning probabilities. So how does one plan for recovery and improve forecast accuracy in such a volatile environment?

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  • Build vs Buy Webcast: November 8, 2012

    - by TammyBednar
    Date: Thursday, November 8, 2012, 1:00 PM EST You have a choice. Do you build your own database platform or buy a pre-engineered database appliance? Building a high-availability database platform presents unique challenges. Combining servers, storage, networking, OS, firmware, and database is complicated and raises important concerns: Will coordination between multiple SME’s delay deployment? Will it be reliable? Will it scale? Will routine maintenance consume precious IT-staff time? Ultimately, will it work? Enter the Oracle Database Appliance, a complete package of software, server, storage, and networking that’s engineered for simplicity. It saves time and money by simplifying deployment, maintenance, and support of database workloads. Plus, it’s based on Intel Xeon processors to ensure a high level of performance and scalability. Attend this Webcast to hear customer stories and discover how the Oracle Database Appliance: Increases ROI by reducing capital and operational expenses Frees IT staff by reducing deployment and management time from weeks to hours Takes the worry out of supporting mission critical application workloads Register For this WebCast today!

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  • Updated Business Activity Monitoring (BAM) Class

    - by Gary Barg
    We have just completed an extensive upgrade to the Business Activity Monitoring course, bringing it up to PS5 level and doing some major rework of content and topic flow. This should be a GREAT course for anyone needing to learn to use BAM effectively to analyze their SOA data. Details of the Course This course explains how to use Oracle BAM to monitor enterprise business activities across an enterprise in real time. You can measure your key performance indicators (KPIs), determine whether you are meeting service-level agreements (SLAs), and take corrective action in real time. Learn To: Create dashboards and alerts using a business-friendly, wizard-based design environment Monitor BPM and BPEL processes Configure drilling, driving, and time-based filtering Create alerts Build applications with a dynamic user interface Manage BAM users and roles In addition to learning Oracle BAM architecture, you learn how to perform administrative tasks related to Oracle BAM. You create and work with the different types of message sources that send data into Oracle BAM. You build interactive, real-time, actionable dashboards, and you configure alerts on abnormal conditions. You learn how to monitor both BPEL and BPM composite applications with Oracle BAM. Lastly, you create and use Oracle BAM data control to build applications with a dynamic user interface that changes based on real-time business events. Registration The Oracle University course page with more course details and registration information, is here. The next scheduled class: Date: 5-Dec-2012 Duration: 3 days Hours: 9:00 AM – 5:00 PM CT Location: Chicago, IL Class ID: 3325708

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  • Using Private Extension Galleries in Visual Studio 2012

    - by Jakob Ehn
    Note: The installer and the complete source code is available over at CodePlex at the following location: http://inmetavsgallery.codeplex.com   Extensions and addins are everywhere in the Visual Studio ALM ecosystem! Microsoft releases new cool features in the form of extensions and the list of 3rd party extensions that plug into Visual Studio just keeps growing. One of the nice things about the VSIX extensions is how they are deployed. Microsoft hosts a public Visual Studio Gallery where you can upload extensions and make them available to the rest of the community. Visual Studio checks for updates to the installed extensions when you start Visual Studio, and installing/updating the extensions is fast since it is only a matter of extracting the files within the VSIX package to the local extension folder. But for custom, enterprise-specific extensions, you don’t want to publish them online to the whole world, but you still want an easy way to distribute them to your developers and partners. This is where Private Extension Galleries come into play. In Visual Studio 2012, it is now possible to add custom extensions galleries that can point to any URL, as long as that URL returns the expected content of course (see below).Registering a new gallery in Visual Studio is easy, but there is very little documentation on how to actually host the gallery. Visual Studio galleries uses Atom Feed XML as the protocol for delivering new and updated versions of the extensions. This MSDN page describes how to create a static XML file that returns the information about your extensions. This approach works, but require manual updates of that file every time you want to deploy an update of the extension. Wouldn’t it be nice with a web service that takes care of this for you, that just lets you drop a new version of your VSIX file and have it automatically detect the new version and produce the correct Atom Feed XML? Well search no more, this is exactly what the Inmeta Visual Studio Gallery Service does for you :-) Here you can see that in addition to the standard Online galleries there is an Inmeta Gallery that contains two extensions (our WIX templates and our custom TFS Checkin Policies). These can be installed/updated i the same way as extensions from the public Visual Studio Gallery. Installing the Service Download the installler (Inmeta.VSGalleryService.Install.msi) for the service and run it. The installation is straight forward, just select web site, application pool and (optional) a virtual directory where you want to install the service.   Note: If you want to run it in the web site root, just leave the application name blank Press Next and finish the installer. Open web.config in a text editor and locate the the <applicationSettings> element Edit the following setting values: FeedTitle This is the name that is shown if you browse to the service using a browser. Not used by Visual Studio BaseURI When Visual Studio downloads the extension, it will be given this URI + the name of the extension that you selected. This value should be on the following format: http://SERVER/[VDIR]/gallery/extension/ VSIXAbsolutePath This is the path where you will deploy your extensions. This can be a local folder or a remote share. You just need to make sure that the application pool identity account has read permissions in this folder Save web.config to finish the installation Open a browser and enter the URL to the service. It should show an empty Feed page:   Adding the Private Gallery in Visual Studio 2012 Now you need to add the gallery in Visual Studio. This is very easy and is done as follows: Go to Tools –> Options and select Environment –> Extensions and Updates Press Add to add a new gallery Enter a descriptive name, and add the URL that points to the web site/virtual directory where you installed the service in the previous step   Press OK to save the settings. Deploying an Extension This one is easy: Just drop the file in the designated folder! :-)  If it is a new version of an existing extension, the developers will be notified in the same way as for extensions from the public Visual Studio gallery: I hope that you will find this sever useful, please contact me if you have questions or suggestions for improvements!

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  • .NET XPath Returns No Results

    - by Stacy Vicknair
    When using XPath in .NET one of the gotchas to be aware of is that all namespaces must be named, otherwise you’ll end up with no results. Default namespaces that are specified with xmlns alone still need to be recognized in the XPath query! Say I had a bit of XML like what is returned from the QueryService web service in Sharepoint: 1: <?xml version="1.0" encoding="UTF-8"?> 2: <ResponsePacket xmlns="urn:Microsoft.Search.Response"> 3: <Response> 4: <Range> 5: ... 6: <Results> 7: <Document xmlns="urn:Microsoft.Search.Response.Document" relevance="849"> 8: ...   When consuming and navigating this response with XPath it is necessary to name all namespaces. Then those named namespaces must be used in reference to the individual element being requested (i.e. doc:Document). In VB: 1: Dim xdoc = new XPathDocument(reader) 2: Dim nav = xdoc.CreateNavigator() 3: Dim nsMgr = new XmlNamespaceManager(nav.NameTable) 4: nsMgr.AddNamespace("resp", "urn:Microsoft.Search.Response") 5: nsMgr.AddNamespace("doc", "urn:Microsoft.Search.Response.Document") 6:  7: Dim results = nav.Select("//doc:Document", nsMgr)   In C#: 1: var xdoc = new XPathDocument(reader); 2: var nav = xdoc.CreateNavigator(); 3: var nsMgr = new XmlNamespaceManager(nav.NameTable); 4:  5: nsMgr.AddNamespace("resp", "urn:Microsoft.Search.Response"); 6: nsMgr.AddNamespace("doc", "urn:Microsoft.Search.Response.Document"); 7:  8: var results = nav.Select("//doc:Document", nsMgr);

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  • Security &amp; Dev Opinions needed for 2013 Global Information Security Workforce study and have a chance to win an Ipad!

    - by SoftwareSecurity
    You have the opportunity to help guide the security profession world wide with your opinions and experiences by taking part in the 2013 edition of (ISC)2 Global Information Security Workforce Study and have the chance to win an Ipad!  This study will provide an understanding about upcoming trends, technologies, and visions that as technology professional you will be able to provide invaluable understanding.  The study is being conducted by Frost & Sullivan.  You can participate in the study by clicking here.  Read the last study that was conducted in 2011 and provided tremendous insight into upcoming Trends.  Software developers are encouraged to respond!

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  • Getting Started Quickly

    - by Owen Allen
    If you're interested in using Ops Center, you'll want to get up and running as quickly and effectively as possible. One way to do this would be to work your way through the documentation library - use the Linux or Oracle Solaris install guides, then go through the Feature Guide and Admin Guide to start using the software. They're thorough, but they're a lot of reading. But if you're looking to install a simple deployment quickly, and you don't want to do all of the configuration work right off the bat, you can use the Quick Start Guide. It's a streamlined procedure that runs you through installing a single Enterprise Controller and co-located Proxy Controller, and then shows you how to discover assets quickly. Once you've discovered these assets, it describes how to use the analytics feature to view their performance, and use monitoring to keep track of their statuses and health. You'll have to do some additional configuration to use features like OS provisioning, OS updates, and virtualization, but the Quick Start guide gives you an overview of how to install and start using features quickly.

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  • TechEd 2012: Fast SQL Server

    - by Tim Murphy
    While I spend a certain amount of my time creating databases (coding around SQL Server and setup a server when I have to) it isn’t my bread and butter.  Since I have run into a number of time that SQL Server needed to be tuned I figured I would step out of my comfort zone and see what I can learn. Brent Ozar packed a mountain of information into his session on making SQL Server faster.  I’m not sure how he found time to hit all of his points since he was allowing the audience abuse him on Twitter instead of asking questions, but he managed it.  I also questioned his sanity since he appeared to be using a fruit laptop. He had my attention though when he stated that he had given up on telling people to not use “select *”. He posited that it could be fixed with hardware by caching the data in memory.  He continued by cautioning that having too many indexes could defeat this approach.  His logic was sound if not always practical, but it was a good place to start when determining the trade-offs you need to balance.  He was moving pretty fast, but I believe he was prescribing this solution predominately for OLTP database prior to moving on to data warehouse solutions. Much of the advice he gave for data warehouses is contained in the Microsoft Fast Track guidance so I won’t rehash it here.  To summarize the solution seems to be the proper balance memory, disk access speed and the speed of the pipes that get the data from storage to the CPU.  It appears to be sound guidance and the session gave enough information that going forward we should be able to find the details needed easily.  Just what the doctor ordered. del.icio.us Tags: SQL Server,TechEd,TechEd 2012,Database,Performance Tuning

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  • A key principle of Scrum...

    - by AndyScott
    "A key principle of Scrum is its recognition that during a project the customers can change their minds about what they want and need (often called requirements churn), and that unpredicted challenges cannot be easily addressed in a traditional predictive or planned manner. As such, Scrum adopts an empirical approach—accepting that the problem cannot be fully understood or defined, focusing instead on maximizing the team’s ability to deliver quickly and respond to emerging requirements." I have been working in a SCRUM environment, with 4-6 week cycles, for about 6 months now and have been very pleased with the impact that it has had on my life (regular work hours, seeing my family, etc).  But was looking up the criteria for a 'Certified Scrum Master' and came across the SCRUM definition on Wikipedia, and started reading the actual definition.  My first thought was "hey, this development methodology actually allows you to deal with what happens in the real world (i.e. customers changing requirements); but is this "selling out" on solid requirements? I understand that this works in the environment that I am currently working in, where there are deep pockets paying the bills, and also making the descisions on what requirements to change / impliment; but is this a recepie for success in smaller or simply more budget concious environments?  Having the ability to be completely flexible when the client wants the product changed.   The more I think about it, the more I feel that SCRUM development may be better suited for an environment where a team is taking over a project from another team (bringing some outside development in-house or something of that ilk), as opposed to ground up development. What do you think?

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  • Throttling Cache Events

    - by dxfelcey
    The real-time eventing feature in Coherence is great for relaying state changes to other systems or to users. However, sometimes not all changes need to or can be sent to consumers. For instance; If rapid changes cannot be consumed or interpreted as fast as they are being sent. A user looking at changing Stock prices may only be able to interpret and react to 1 change per second. A client may be using low bandwidth connection, so rapidly sending events will only result in them being queued and delayed A large number of clients may need to be notified of state changes and sending 100 events p/s to 1000 clients cannot be supported with the available hardware, but 10 events p/s to 1000 clients can. Note this example assumes that many of the state changes are to the same value. One simple approach to throttling Coherence cache events is to use a cache store to capture changes to one cache (data cache) and insert those changes periodically in another cache (events cache). Consumers interested in state changes to entires in the first cache register an interest (event listener) against the second event cache. By using the cache store write-behind feature rapid updates to the same cache entry are coalesced so that updates are merged and written at the interval configured to the event cache. The time interval at which changes are written to the events cache can easily be configured using the write-behind delay time in the cache configuration, as shown below.   <caching-schemes>     <distributed-scheme>       <scheme-name>CustomDistributedCacheScheme</scheme-name>       <service-name>CustomDistributedCacheService</service-name>       <thread-count>1</thread-count>       <backing-map-scheme>         <read-write-backing-map-scheme>           <scheme-name>CustomRWBackingMapScheme</scheme-name>           <internal-cache-scheme>             <local-scheme />           </internal-cache-scheme>           <cachestore-scheme>             <class-scheme>               <scheme-name>CustomCacheStoreScheme</scheme-name>               <class-name>com.oracle.coherence.test.CustomCacheStore</class-name>               <init-params>                 <init-param>                   <param-type>java.lang.String</param-type>                   <param-value>{cache-name}</param-value>                 </init-param>                 <init-param>                   <param-type>java.lang.String</param-type>                   <!-- The name of the cache to write events to -->                   <param-value>cqc-test</param-value>                 </init-param>               </init-params>             </class-scheme>           </cachestore-scheme>           <write-delay>1s</write-delay>           <write-batch-factor>0</write-batch-factor>         </read-write-backing-map-scheme>       </backing-map-scheme>       <autostart>true</autostart>     </distributed-scheme>   </caching-schemes> The cache store implementation to perform this throttling is trivial and only involves overriding the basic cache store functions. public class CustomCacheStore implements CacheStore { private String publishingCacheName; private String sourceCacheName; public CustomCacheStore(String sourceCacheStore, String publishingCacheName) { this.publishingCacheName = publishingCacheName; this.sourceCacheName = sourceCacheName; } @Override public Object load(Object key) { return null; } @Override public Map loadAll(Collection keyCollection) { return null; } @Override public void erase(Object key) { if (sourceCacheName != publishingCacheName) { CacheFactory.getCache(publishingCacheName).remove(key); CacheFactory.log("Erasing entry: " + key, CacheFactory.LOG_DEBUG); } } @Override public void eraseAll(Collection keyCollection) { if (sourceCacheName != publishingCacheName) { for (Object key : keyCollection) { CacheFactory.getCache(publishingCacheName).remove(key); CacheFactory.log("Erasing collection entry: " + key, CacheFactory.LOG_DEBUG); } } } @Override public void store(Object key, Object value) { if (sourceCacheName != publishingCacheName) { CacheFactory.getCache(publishingCacheName).put(key, value); CacheFactory.log("Storing entry (key=value): " + key + "=" + value, CacheFactory.LOG_DEBUG); } } @Override public void storeAll(Map entryMap) { if (sourceCacheName != publishingCacheName) { CacheFactory.getCache(publishingCacheName).putAll(entryMap); CacheFactory.log("Storing entries: " + entryMap, CacheFactory.LOG_DEBUG); } } }  As you can see each cache store operation on the data cache results in a similar operation on event cache. This is a very simple pattern which has a lot of additional possibilities, but it also has a few drawbacks you should be aware of: This event throttling implementation will use additional memory as a duplicate copy of entries held in the data cache need to be held in the events cache too - 2 if the event cache has backups A data cache may already use a cache store, so a "multiplexing cache store pattern" must also be used to send changes to the existing and throttling cache store.  If you would like to try out this throttling example you can download it here. I hope its useful and let me know if you spot any further optimizations.

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  • A great option for those of us who live by virtual environments, SQL Server 2008 R2 sysprep

    - by Enrique Lima
    For a long time when creating images for my development environment, I had to install the OS and then sysprep.  Only after that would I then create a differencing drive/image that would have SQL Server. So, the thought of having a base/core image for SQL Server as a template was not easily done.  Well, how do things change?  SQL Server 2008 R2 gives us the option now. Check this HOW TO provided on the library docs at TechNet.  http://technet.microsoft.com/en-us/library/ee210664(SQL.105).aspx

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  • Preparing For TechEd

    - by Tim Murphy
    This being my first time going to TechEd and I want to make sure that I get the most out of it.  The first goal is to make sure that I get to the sessions that cover as many topics as possible.  This is important for me as a Solution Architect consultant specializing in Microsoft technologies.  To this end I have spent some time going through the sessions on the myTechEd site. The other reason for the trip is to connect with the Microsoft development community.  This includes both members of my local Midwest community and the global communities that I have only had online connections with.  Sharing the experience and getting a chance to exchange ideas with new and old friends is a great part of any convention. In any case, the time is getting close and I am looking forward to the trip. del.icio.us Tags: TechEd 2012,TechEd,community

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  • VS2012 Launch Event &ndash; Combating Bugs And Poor Performance In Production

    - by Tarun Arora
    I presented a session “A techies guide to combating bugs & poor performance in production” at the Microsoft IT Visual Studio Launch event.  The key message was to demonstrate what common production issues (non-reproducible bugs and poor performance) techie’s run into and how the tooling in Visual Studio can help you efficiently tackle these issues. Remember, a Techie without efficient tools is only half the good!                                                       A techies guide to combating bugs & poor performance in production from Avanade Enjoy!

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  • Enhancing Enterprise Planning and Forecasting Through Predictive Modeling

    Planning and forecasting performance in today's volatile economic environment can be challenging with traditional planning applications and manual modeling techniques. To address these challenges, leading edge companies are leveraging predictive modeling to bring statistical analysis and techniques such as Monte Carlo simulations into the mix. Sound too math-intense and complicated? Not anymore. These techniques can be applied by anyone - no prior stats experience required - whether to augment the forecasting performed by line managers or to validate those forecasts based on historical information, and to produce a broader range of scenarios to consider in decision-making.

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  • New: Online NetBeans 8 Crash Course

    - by Geertjan
    On Twitter today I came across an announcement for a brand new on-line course in NetBeans 8. Since NetBeans 8 has been released during the past few months, the course is really very new. Go here to get there directly: https://www.video2brain.com/de/videotraining/netbeans-ide-8-0-crashkurs Here's the general idea. As you can see, the course is in German. With my basic understanding of German, I've had no problem in following the course. The trainer speaks clearly and slowly and everything is very well structured. The course covers all the basics of NetBeans IDE. From getting set up to using all the key features. The quality of the videos is great and the content is clear and informative. Once you've bought the course, all the lessons are unlocked. As you can see, they're all quite short and there's really a lot of content, didn't all fit into the screenshot: Quite some work must have gone into this. Here's one of the free lessons in the course, to give an idea of what you'll get: https://www.video2brain.com/de/tutorial/texte-internationalisieren This one is also free: https://www.video2brain.com/de/tutorial/eclipse-projekt-importieren I highly recommend this course especially if you're switching, or thinking about switching, from a different IDE and want to get a thorough overview of all the features that NetBeans IDE provides. Everything in the course is done within NetBeans, which means no slides, just code. You get to see the workflow of all the standard tasks and, for these purposes, the course does a really great job.

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  • MySQL, An Ideal Choice for The Cloud

    - by Bertrand Matthelié
    As the world's most popular web database, MySQL has quickly become the leading database for the cloud, with most providers offering MySQL-based services. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Access our Resource Kit to discover: Why MySQL has become the leading database in the cloud, and how it addresses the critical attributes of cloud-based deployments How ISVs rely on MySQL to power their SaaS offerings Best practices to deploy the world’s most popular open source database in public and private clouds Normal 0 false false false EN-US X-NONE X-NONE You will also find out how you can leverage MySQL together with Hadoop and other technologies to unlock the value of Big Data, either on-premise or in the cloud. Access white papers, webinars, case studies and other resources in /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} our Resource Kit now!

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  • How to develop a Windows 8 app in 30 days!

    - by Scott Spradlin
    Begin your 30-day journey to create a Windows Store style app. Sign up to get started and receive: Insider tips and tricks on Windows 8 application development. Personal on-the-phone access to a Windows 8 architect*. An exclusive one-on-one Windows Store design consultation*. An opportunity to get expert help from a Microsoft Services Engineer at an App Excellence Lab. Sign up today and get started. Your new Windows 8 app could be mere days away. * Offer good only to legal residents in the 50 United States & D.C., age 18 or older to hobbyists, professionals or developers in the field of software tech who sign up for building a Windows 8 application on www.generationapp.com. Offer limited to 250 design consultations per month and 500 technical review consultations per month, on a first come first served basis. Limit of one session of each offer type per person. This offer is non-transferable and cannot be combined with any other offer. This offer ends when supplies are exhausted, and is not redeemable for cash.

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  • Take a snapshot with JavaFX!

    - by user12610255
    JavaFX 2.2 has a "snapshot" feature that enables you to take a picture of any node or scene. Take a look at the API Documentation and you will find new snapshot methods in the javafx.scene.Scene class. The most basic version has the following signature: public WritableImage snapshot(WritableImage image) The WritableImage class (also introduced in JavaFX 2.2) lives in the javafx.scene.image package, and represents a custom graphical image that is constructed from pixels supplied by the application. In fact, there are 5 new classes in javafx.scene.image: PixelFormat: Defines the layout of data for a pixel of a given format. WritablePixelFormat: Represents a pixel format that can store full colors and so can be used as a destination format to write pixel data from an arbitrary image. PixelReader: Defines methods for retrieving the pixel data from an Image or other surface containing pixels. PixelWriter: Defines methods for writing the pixel data of a WritableImage or other surface containing writable pixels. WritableImage: Represents a custom graphical image that is constructed from pixels supplied by the application, and possibly from PixelReader objects from any number of sources, including images read from a file or URL. The API documentation contains lots of information, so go investigate and have fun with these useful new classes! -- Scott Hommel

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  • Is it certified and supported to install Exalytics Management pack on Exalytics server with OVS ?

    - by Saresh
    Q: Is it certified and supported to install Exalytics Management pack on Exalytics server with OVS ?  A: BI Management pack can certainly be used to manage Exalytics and BI targets.However,It is not supported to install an EM agent on dom0, the monitoring agents have to be installed on the guests.Please refer  http://docs.oracle.com/cd/E24628_01/install.121/e24215/exalytics_mgmt.htm#BABGDIIE

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Configuring trace file size and number in WebCenter Content 11g

    - by Kyle Hatlestad
    Lately I've been doing a lot of debugging using the System Output tracing in WebCenter Content 11g.  This is built-in tracing in the content server which provides a great level of detail on what's happening under the hood.  You can access the settings as well as a view of the tracing by going to Administration -> System Audit Information.  From here, you can select the tracing sections to include.  Some of my personal favorites are searchquery,  systemdatabase, userstorage, and indexer.  Usually I'm trying to find out some information regarding a search, database query, or user information.  Besides debugging, it's also very helpful for performance tuning. [Read More] 

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  • Configuring trace file size and number in WebCenter Content 11g

    - by Kyle Hatlestad
    Lately I've been doing a lot of debugging using the System Output tracing in WebCenter Content 11g.  This is built-in tracing in the content server which provides a great level of detail on what's happening under the hood.  You can access the settings as well as a view of the tracing by going to Administration -> System Audit Information.  From here, you can select the tracing sections to include.  Some of my personal favorites are searchquery,  systemdatabase, userstorage, and indexer.  Usually I'm trying to find out some information regarding a search, database query, or user information.  Besides debugging, it's also very helpful for performance tuning. One of the nice tricks with the tracing is it honors the wildcard (*) character.  So you can put in 'schema*' and gather all of the schema related tracing.  And you can notice if you select 'all' and update, it changes to just a *.   To view the tracing in real-time, you simply go to the 'View Server Output' page and the latest tracing information will be at the bottom. This works well if you're looking at something pretty discrete and the system isn't getting much activity.  But if you've got a lot of tracing going on, it would be better to go after the trace log file itself.  By default, the log files can be found in the <content server instance directory>/data/trace directory. You'll see it named 'idccs_<managed server name>_current.log.  You may also find previous trace logs that have rolled over.  In this case they will identified by a date/time stamp in the name.  By default, the server will rotate the logs after they reach 1MB in size.  And it will keep the most recent 10 logs before they roll off and get deleted.  If your server is in a cluster, then the trace file should be configured to be local to the node per the recommended configuration settings. If you're doing some extensive tracing and need to capture all of the information, there are a couple of configuration flags you can set to control the logs. #Change log size to 10MB and number of logs to 20FileSizeLimit=10485760FileCountLimit=20 This is set by going to Admin Server -> General Configuration and entering them in the Additional Configuration Variables: section.  Restart the server and it should take on the new logging settings. 

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  • Uralelektrostroy Improves Turnaround Times for Engineering and Construction Projects by Approximately 50% with Better Project Data Management

    - by Melissa Centurio Lopes
    LLC Uralelektrostroy was established in 1998, to meet the growing demand for reliable energy supply, which included the deployment and operation of a modern power grid system for Russia’s booming economy and industrial sector. To rise to the challenge, the country required a company with a strong reputation and the ability to strategically operate energy production and distribution facilities. As a renowned energy expert, Uralelektrostroy successfully embarked on the mission—focusing on the design, construction, and operation of power grids, transmission lines, and generation facilities. Today, Uralelektrostroy leads the Russian utilities industry with operations across the country, particularly in the Ural, Western Siberia, and Moscow regions. Challenges: Track work progress through all engineering project development stages with ease—from planning and start-up operations, to onsite construction and quality assurance—to enhance visibility into complex projects, such as power grid and power-transmission-line construction Implement and execute engineering projects faster—for example, designing and building power generation and distribution facilities—by better monitoring numerous local subcontractors Improve alignment of project schedules with project owners’ requirements—awarding federal and regional authorities—to avoid incurring fines for missing deadlines Solutions: Used Oracle’s Primavera P6 Enterprise Project Portfolio Management 8.1 to streamline communication with customers and subcontractors through better data management and harmonized reporting, reducing construction project implementation and turnaround times by approximately 50%, on average Enabled fast generation of work-in-progress reports that track project schedules, budgets, materials, and staffing—from approval and material procurement, to construction and delivery Reduced the number of construction sites by nearly 30% (from 35 to 25) by identifying unprofitable sites—streamlining operations at the company’s construction site network and increasing profitability Improved project visibility by enabling managers to efficiently track project status, ensuring on-time reporting and punctual project deliveries to federal customers to reduce delay penalties to zero “Oracle’s Primavera P6 Enterprise Project Portfolio Management 8.1 drastically changed the way we run our business. We’ve reduced the number of redundant assets, streamlined project implementation and execution, and improved collaboration with our customers and contractors. Overall, the Oracle deployment helped to increase our profitability.” – Roman Aleksandrovich Naumenko, Head of Information Technology, LLC Uralelektrostroy Read the complete customer snapshot here.

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  • Remote Diagnostic Agent (RDA) version 4.30

    - by inowodwo
    posted by Maurice Bauhahn Remote Diagnostic Agent (RDA) version 4.30 was released on December 11th A free download can be accessed via Knowledge Management article 314422.1 and installed in any Enterprise Performance Management 11.1.2.x environment. EPM-specific instructions are available in Knowledge Management article 1304885.1. This RDA version incorporates two new modules (EAS=Essbase Administration Services; HWA=Hyperion Web Analysis) and improvements in modules and profiles relating to twelve other Hyperion applications (EPM, EPMA, ESS, FCM, HFM, HFR, HIR, HPL, HPSV, HSS, PR, and HSV). To follow best practice, run related RDA profiles [for example: "perl rda.pl -vnSCRPp Hyperion1112_EAS"] and attach the output zip file [by default in \rda\output\] to your service requests. The comprehensive set of details provided in such output files should help technicians to avoid delays in handling service requests (by avoiding ping-pong communications resulting from repeated requests for additional values).

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