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• Brighton Rocks: UA Europe 2011

  - by ultan o'broin

  User Assistance Europe 2011 was held in Brighton, UK. Having seen Quadrophenia a dozen times, I just had to go along (OK, I wanted to talk about messages in enterprise applications). Sadly, it rained a lot, though that was still eminently more tolerable than being stuck home in Dublin during Bloomsday. So, here are my somewhat selective highlights and observations from the conference, massively skewed towards my own interests, as usual. Enjoyed Leah Guren's (Cow TC) great start ‘keynote’ on the Cultural Dimensions of Software Help Usage. Starting out by revisiting Hofstede's and Hall's work on culture (how many times I have done this for Multilingual magazine?) and then Neilsen’s findings on age as an indicator of performance, Leah showed how it is the expertise of the user that user assistance (UA) needs to be designed for (especially for high-end users), with some considerations made for age, while the gender and culture of users are not major factors. Help also needs to be contextual and concise, embedded close to the action. That users are saying things like “If I want help on Office, I go to Google ” isn't all that profound at this stage, but it is always worth reiterating how search can be optimized to return better results for users. Interestingly, regardless of user education level, the issue of information quality--hinging on the lynchpin of terminology reflecting that of the user--is critical. Major takeaway for me there. Matthew Ellison’s sessions on embedded help and demos were also impressive. Embedded help that is concise and contextual is definitely a powerful UX enabler, and I’m pleased to say that in Oracle Fusion Applications we have embraced the concept fully. Matthew also mentioned in his session about successful software demos that the principle of modality with demos is a must. Look no further than Oracle User Productivity Kit demos See It!, Try It!, Know It, and Do It! modes, for example. I also found some key takeaways in the presentation by Marie-Louise Flacke on notes and warnings. Here, legal considerations seemed to take precedence over providing any real information to users. I was delighted when Marie-Louise called out the Oracle JDeveloper documentation as an exemplar of how to use notes and instructions instead of trying to scare the bejaysus out of people and not providing them with any real information they’d find useful instead. My own session on designing messages for enterprise applications was well attended. Knowing your user profiles (remember user expertise is the king maker for UA so write for each audience involved), how users really work, the required application business and UI rules, what your application technology supports, and how messages integrate with the enterprise help desk and support policies and you will go much further than relying solely on the guideline of "writing messages in plain language". And, remember the value in warnings and confirmation messages too, and how you can use them smartly. I hope y’all got something from my presentation and from my answers to questions afterwards. Ellis Pratt stole the show with his presentation on applying game theory to software UA, using plenty of colorful, relevant examples (check out the Atlassian and DropBox approaches, for example), and striking just the right balance between theory and practice. Completely agree that the approach to take here is not to make UA itself a game, but to invoke UA as part of a bigger game dynamic (time-to-task completion, personal and communal goals, personal achievement and status, and so on). Sure there are gotchas and limitations to gamification, and we need to do more research. However, we'll hear a lot more about this subject in coming years, particularly in the enterprise space. I hope. I also heard good things about the different sessions about DITA usage (including one by Sonja Fuga that clearly opens the door for major innovation in the community content space using WordPress), the progressive disclosure of information (Cerys Willoughby), an overview of controlled language (or "information quality", as I like to position it) solutions and rationale by Dave Gash, and others. I also spent time chatting with Mike Hamilton of MadCap Software, who showed me a cool demo of their Flare product, and the Lingo translation solution. I liked the idea of their licensing model for workers-on-the-go; that’s smart UX-awareness in itself. Also chatted with Julian Murfitt of Mekon about uptake of DITA in the enterprise space. In all, it's worth attending UA Europe. I was surprised, however, not to see conference topics about mobile UA, community conversation and content, and search in its own right. These are unstoppable forces now, and the latter is pretty central to providing assistance now to all but the most irredentist of hard-copy fetishists or advanced technical or functional users working away on the back end of applications and systems. Only saw one iPad too (says the guy who carries three laptops). Tweeting during the conference was pretty much nonexistent during the event, so no community energy there. Perhaps all this can be addressed next year. I would love to see the next UA Europe event come to Dublin (despite Bloomsday, it's not a bad place place, really) now that hotels are so cheap and all. So, what is my overall impression of the state of user assistance in Europe? Clearly, there are still many people in the industry who feel there is something broken with the traditional forms of user assistance (particularly printed doc) and something needs to be done about it. I would suggest they move on and try and embrace change, instead. Many others see new possibilities, offered by UX and technology, as well as the reality of online user behavior in an increasingly connected world and that is encouraging. Such thought leaders need to be listened to. As Ellis Pratt says in his great book, Trends in Technical Communication - Rethinking Help: “To stay relevant means taking a new perspective on the role (of technical writer), and delivering “products” over and above the traditional manual and online Help file... there are a number of new trends in this field - some complementary, some conflicting. Whatever trends emerge as the norm, it’s likely the status quo will change.” It already has, IMO. I hear similar debates in the professional translation world about the onset of translation crowd sourcing (the Facebook model) and machine translation (trust me, that battle is over). Neither of these initiatives has put anyone out of a job and probably won't, though the nature of the work might change. If anything, such innovations have increased the overall need for professional translators as user expectations rise, new audiences emerge, and organizations need to collate and curate user-generated content, combining it with their own. Perhaps user assistance professionals can learn from other professions and grow accordingly.

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• The blocking nature of aggregates

  - by Rob Farley

  I wrote a post recently about how query tuning isn’t just about how quickly the query runs – that if you have something (such as SSIS) that is consuming your data (and probably introducing a bottleneck), then it might be more important to have a query which focuses on getting the first bit of data out. You can read that post here.  In particular, we looked at two operators that could be used to ensure that a query returns only Distinct rows. and The Sort operator pulls in all the data, sorts it (discarding duplicates), and then pushes out the remaining rows. The Hash Match operator performs a Hashing function on each row as it comes in, and then looks to see if it’s created a Hash it’s seen before. If not, it pushes the row out. The Sort method is quicker, but has to wait until it’s gathered all the data before it can do the sort, and therefore blocks the data flow. But that was my last post. This one’s a bit different. This post is going to look at how Aggregate functions work, which ties nicely into this month’s T-SQL Tuesday. I’ve frequently explained about the fact that DISTINCT and GROUP BY are essentially the same function, although DISTINCT is the poorer cousin because you have less control over it, and you can’t apply aggregate functions. Just like the operators used for Distinct, there are different flavours of Aggregate operators – coming in blocking and non-blocking varieties. The example I like to use to explain this is a pile of playing cards. If I’m handed a pile of cards and asked to count how many cards there are in each suit, it’s going to help if the cards are already ordered. Suppose I’m playing a game of Bridge, I can easily glance at my hand and count how many there are in each suit, because I keep the pile of cards in order. Moving from left to right, I could tell you I have four Hearts in my hand, even before I’ve got to the end. By telling you that I have four Hearts as soon as I know, I demonstrate the principle of a non-blocking operation. This is known as a Stream Aggregate operation. It requires input which is sorted by whichever columns the grouping is on, and it will release a row as soon as the group changes – when I encounter a Spade, I know I don’t have any more Hearts in my hand. Alternatively, if the pile of cards are not sorted, I won’t know how many Hearts I have until I’ve looked through all the cards. In fact, to count them, I basically need to put them into little piles, and when I’ve finished making all those piles, I can count how many there are in each. Because I don’t know any of the final numbers until I’ve seen all the cards, this is blocking. This performs the aggregate function using a Hash Match. Observant readers will remember this from my Distinct example. You might remember that my earlier Hash Match operation – used for Distinct Flow – wasn’t blocking. But this one is. They’re essentially doing a similar operation, applying a Hash function to some data and seeing if the set of values have been seen before, but before, it needs more information than the mere existence of a new set of values, it needs to consider how many of them there are. A lot is dependent here on whether the data coming out of the source is sorted or not, and this is largely determined by the indexes that are being used. If you look in the Properties of an Index Scan, you’ll be able to see whether the order of the data is required by the plan. A property called Ordered will demonstrate this. In this particular example, the second plan is significantly faster, but is dependent on having ordered data. In fact, if I force a Stream Aggregate on unordered data (which I’m doing by telling it to use a different index), a Sort operation is needed, which makes my plan a lot slower. This is all very straight-forward stuff, and information that most people are fully aware of. I’m sure you’ve all read my good friend Paul White (@sql_kiwi)’s post on how the Query Optimizer chooses which type of aggregate function to apply. But let’s take a look at SQL Server Integration Services. SSIS gives us a Aggregate transformation for use in Data Flow Tasks, but it’s described as Blocking. The definitive article on Performance Tuning SSIS uses Sort and Aggregate as examples of Blocking Transformations. I’ve just shown you that Aggregate operations used by the Query Optimizer are not always blocking, but that the SSIS Aggregate component is an example of a blocking transformation. But is it always the case? After all, there are plenty of SSIS Performance Tuning talks out there that describe the value of sorted data in Data Flow Tasks, describing the IsSorted property that can be set through the Advanced Editor of your Source component. And so I set about testing the Aggregate transformation in SSIS, to prove for sure whether providing Sorted data would let the Aggregate transform behave like a Stream Aggregate. (Of course, I knew the answer already, but it helps to be able to demonstrate these things). A query that will produce a million rows in order was in order. Let me rephrase. I used a query which produced the numbers from 1 to 1000000, in a single field, ordered. The IsSorted flag was set on the source output, with the only column as SortKey 1. Performing an Aggregate function over this (counting the number of rows per distinct number) should produce an additional column with 1 in it. If this were being done in T-SQL, the ordered data would allow a Stream Aggregate to be used. In fact, if the Query Optimizer saw that the field had a Unique Index on it, it would be able to skip the Aggregate function completely, and just insert the value 1. This is a shortcut I wouldn’t be expecting from SSIS, but certainly the Stream behaviour would be nice. Unfortunately, it’s not the case. As you can see from the screenshots above, the data is pouring into the Aggregate function, and not being released until all million rows have been seen. It’s not doing a Stream Aggregate at all. This is expected behaviour. (I put that in bold, because I want you to realise this.) An SSIS transformation is a piece of code that runs. It’s a physical operation. When you write T-SQL and ask for an aggregation to be done, it’s a logical operation. The physical operation is either a Stream Aggregate or a Hash Match. In SSIS, you’re telling the system that you want a generic Aggregation, that will have to work with whatever data is passed in. I’m not saying that it wouldn’t be possible to make a sometimes-blocking aggregation component in SSIS. A Custom Component could be created which could detect whether the SortKeys columns of the input matched the Grouping columns of the Aggregation, and either call the blocking code or the non-blocking code as appropriate. One day I’ll make one of those, and publish it on my blog. I’ve done it before with a Script Component, but as Script components are single-use, I was able to handle the data knowing everything about my data flow already. As per my previous post – there are a lot of aspects in which tuning SSIS and tuning execution plans use similar concepts. In both situations, it really helps to have a feel for what’s going on behind the scenes. Considering whether an operation is blocking or not is extremely relevant to performance, and that it’s not always obvious from the surface. In a future post, I’ll show the impact of blocking v non-blocking and synchronous v asynchronous components in SSIS, using some of LobsterPot’s Script Components and Custom Components as examples. When I get that sorted, I’ll make a Stream Aggregate component available for download.

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• The blocking nature of aggregates

  - by Rob Farley

  I wrote a post recently about how query tuning isn’t just about how quickly the query runs – that if you have something (such as SSIS) that is consuming your data (and probably introducing a bottleneck), then it might be more important to have a query which focuses on getting the first bit of data out. You can read that post here.  In particular, we looked at two operators that could be used to ensure that a query returns only Distinct rows. and The Sort operator pulls in all the data, sorts it (discarding duplicates), and then pushes out the remaining rows. The Hash Match operator performs a Hashing function on each row as it comes in, and then looks to see if it’s created a Hash it’s seen before. If not, it pushes the row out. The Sort method is quicker, but has to wait until it’s gathered all the data before it can do the sort, and therefore blocks the data flow. But that was my last post. This one’s a bit different. This post is going to look at how Aggregate functions work, which ties nicely into this month’s T-SQL Tuesday. I’ve frequently explained about the fact that DISTINCT and GROUP BY are essentially the same function, although DISTINCT is the poorer cousin because you have less control over it, and you can’t apply aggregate functions. Just like the operators used for Distinct, there are different flavours of Aggregate operators – coming in blocking and non-blocking varieties. The example I like to use to explain this is a pile of playing cards. If I’m handed a pile of cards and asked to count how many cards there are in each suit, it’s going to help if the cards are already ordered. Suppose I’m playing a game of Bridge, I can easily glance at my hand and count how many there are in each suit, because I keep the pile of cards in order. Moving from left to right, I could tell you I have four Hearts in my hand, even before I’ve got to the end. By telling you that I have four Hearts as soon as I know, I demonstrate the principle of a non-blocking operation. This is known as a Stream Aggregate operation. It requires input which is sorted by whichever columns the grouping is on, and it will release a row as soon as the group changes – when I encounter a Spade, I know I don’t have any more Hearts in my hand. Alternatively, if the pile of cards are not sorted, I won’t know how many Hearts I have until I’ve looked through all the cards. In fact, to count them, I basically need to put them into little piles, and when I’ve finished making all those piles, I can count how many there are in each. Because I don’t know any of the final numbers until I’ve seen all the cards, this is blocking. This performs the aggregate function using a Hash Match. Observant readers will remember this from my Distinct example. You might remember that my earlier Hash Match operation – used for Distinct Flow – wasn’t blocking. But this one is. They’re essentially doing a similar operation, applying a Hash function to some data and seeing if the set of values have been seen before, but before, it needs more information than the mere existence of a new set of values, it needs to consider how many of them there are. A lot is dependent here on whether the data coming out of the source is sorted or not, and this is largely determined by the indexes that are being used. If you look in the Properties of an Index Scan, you’ll be able to see whether the order of the data is required by the plan. A property called Ordered will demonstrate this. In this particular example, the second plan is significantly faster, but is dependent on having ordered data. In fact, if I force a Stream Aggregate on unordered data (which I’m doing by telling it to use a different index), a Sort operation is needed, which makes my plan a lot slower. This is all very straight-forward stuff, and information that most people are fully aware of. I’m sure you’ve all read my good friend Paul White (@sql_kiwi)’s post on how the Query Optimizer chooses which type of aggregate function to apply. But let’s take a look at SQL Server Integration Services. SSIS gives us a Aggregate transformation for use in Data Flow Tasks, but it’s described as Blocking. The definitive article on Performance Tuning SSIS uses Sort and Aggregate as examples of Blocking Transformations. I’ve just shown you that Aggregate operations used by the Query Optimizer are not always blocking, but that the SSIS Aggregate component is an example of a blocking transformation. But is it always the case? After all, there are plenty of SSIS Performance Tuning talks out there that describe the value of sorted data in Data Flow Tasks, describing the IsSorted property that can be set through the Advanced Editor of your Source component. And so I set about testing the Aggregate transformation in SSIS, to prove for sure whether providing Sorted data would let the Aggregate transform behave like a Stream Aggregate. (Of course, I knew the answer already, but it helps to be able to demonstrate these things). A query that will produce a million rows in order was in order. Let me rephrase. I used a query which produced the numbers from 1 to 1000000, in a single field, ordered. The IsSorted flag was set on the source output, with the only column as SortKey 1. Performing an Aggregate function over this (counting the number of rows per distinct number) should produce an additional column with 1 in it. If this were being done in T-SQL, the ordered data would allow a Stream Aggregate to be used. In fact, if the Query Optimizer saw that the field had a Unique Index on it, it would be able to skip the Aggregate function completely, and just insert the value 1. This is a shortcut I wouldn’t be expecting from SSIS, but certainly the Stream behaviour would be nice. Unfortunately, it’s not the case. As you can see from the screenshots above, the data is pouring into the Aggregate function, and not being released until all million rows have been seen. It’s not doing a Stream Aggregate at all. This is expected behaviour. (I put that in bold, because I want you to realise this.) An SSIS transformation is a piece of code that runs. It’s a physical operation. When you write T-SQL and ask for an aggregation to be done, it’s a logical operation. The physical operation is either a Stream Aggregate or a Hash Match. In SSIS, you’re telling the system that you want a generic Aggregation, that will have to work with whatever data is passed in. I’m not saying that it wouldn’t be possible to make a sometimes-blocking aggregation component in SSIS. A Custom Component could be created which could detect whether the SortKeys columns of the input matched the Grouping columns of the Aggregation, and either call the blocking code or the non-blocking code as appropriate. One day I’ll make one of those, and publish it on my blog. I’ve done it before with a Script Component, but as Script components are single-use, I was able to handle the data knowing everything about my data flow already. As per my previous post – there are a lot of aspects in which tuning SSIS and tuning execution plans use similar concepts. In both situations, it really helps to have a feel for what’s going on behind the scenes. Considering whether an operation is blocking or not is extremely relevant to performance, and that it’s not always obvious from the surface. In a future post, I’ll show the impact of blocking v non-blocking and synchronous v asynchronous components in SSIS, using some of LobsterPot’s Script Components and Custom Components as examples. When I get that sorted, I’ll make a Stream Aggregate component available for download.

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• Curing the Database-Application mismatch

  - by Phil Factor

  If an application requires access to a database, then you have to be able to deploy it so as to be version-compatible with the database, in phase. If you can deploy both together, then the application and database must normally be deployed at the same version in which they, together, passed integration and functional testing.  When a single database supports more than one application, then the problem gets more interesting. I’ll need to be more precise here. It is actually the application-interface definition of the database that needs to be in a compatible ‘version’.  Most databases that get into production have no separate application-interface; in other words they are ‘close-coupled’.  For this vast majority, the whole database is the application-interface, and applications are free to wander through the bowels of the database scot-free.  If you’ve spurned the perceived wisdom of application architects to have a defined application-interface within the database that is based on views and stored procedures, any version-mismatch will be as sensitive as a kitten.  A team that creates an application that makes direct access to base tables in a database will have to put a lot of energy into keeping Database and Application in sync, to say nothing of having to tackle issues such as security and audit. It is not the obvious route to development nirvana. I’ve been in countless tense meetings with application developers who initially bridle instinctively at the apparent restrictions of being ‘banned’ from the base tables or routines of a database.  There is no good technical reason for needing that sort of access that I’ve ever come across.  Everything that the application wants can be delivered via a set of views and procedures, and with far less pain for all concerned: This is the application-interface.  If more than zero developers are creating a database-driven application, then the project will benefit from the loose-coupling that an application interface brings. What is important here is that the database development role is separated from the application development role, even if it is the same developer performing both roles. The idea of an application-interface with a database is as old as I can remember. The big corporate or government databases generally supported several applications, and there was little option. When a new application wanted access to an existing corporate database, the developers, and myself as technical architect, would have to meet with hatchet-faced DBAs and production staff to work out an interface. Sure, they would talk up the effort involved for budgetary reasons, but it was routine work, because it decoupled the database from its supporting applications. We’d be given our own stored procedures. One of them, I still remember, had ninety-two parameters. All database access was encapsulated in one application-module. If you have a stable defined application-interface with the database (Yes, one for each application usually) you need to keep the external definitions of the components of this interface in version control, linked with the application source,  and carefully track and negotiate any changes between database developers and application developers.  Essentially, the application development team owns the interface definition, and the onus is on the Database developers to implement it and maintain it, in conformance.  Internally, the database can then make all sorts of changes and refactoring, as long as source control is maintained.  If the application interface passes all the comprehensive integration and functional tests for the particular version they were designed for, nothing is broken. Your performance-testing can ‘hang’ on the same interface, since databases are judged on the performance of the application, not an ‘internal’ database process. The database developers have responsibility for maintaining the application-interface, but not its definition,  as they refactor the database. This is easily tested on a daily basis since the tests are normally automated. In this setting, the deployment can proceed if the more stable application-interface, rather than the continuously-changing database, passes all tests for the version of the application. Normally, if all goes well, a database with a well-designed application interface can evolve gracefully without changing the external appearance of the interface, and this is confirmed by integration tests that check the interface, and which hopefully don’t need to be altered at all often.  If the application is rapidly changing its ‘domain model’  in the light of an increased understanding of the application domain, then it can change the interface definitions and the database developers need only implement the interface rather than refactor the underlying database.  The test team will also have to redo the functional and integration tests which are, of course ‘written to’ the definition.  The Database developers will find it easier if these tests are done before their re-wiring  job to implement the new interface. If, at the other extreme, an application receives no further development work but survives unchanged, the database can continue to change and develop to keep pace with the requirements of the other applications it supports, and needs only to take care that the application interface is never broken. Testing is easy since your automated scripts to test the interface do not need to change. The database developers will, of course, maintain their own source control for the database, and will be likely to maintain versions for all major releases. However, this will not need to be shared with the applications that the database servers. On the other hand, the definition of the application interfaces should be within the application source. Changes in it have to be subject to change-control procedures, as they will require a chain of tests. Once you allow, instead of an application-interface, an intimate relationship between application and database, we are in the realms of impedance mismatch, over and above the obvious security problems.  Part of this impedance problem is a difference in development practices. Whereas the application has to be regularly built and integrated, this isn’t necessarily the case with the database.  An RDBMS is inherently multi-user and self-integrating. If the developers work together on the database, then a subsequent integration of the database on a staging server doesn’t often bring nasty surprises. A separate database-integration process is only needed if the database is deliberately built in a way that mimics the application development process, but which hampers the normal database-development techniques.  This process is like demanding a official walking with a red flag in front of a motor car.  In order to closely coordinate databases with applications, entire databases have to be ‘versioned’, so that an application version can be matched with a database version to produce a working build without errors.  There is no natural process to ‘version’ databases.  Each development project will have to define a system for maintaining the version level. A curious paradox occurs in development when there is no formal application-interface. When the strains and cracks happen, the extra meetings, bureaucracy, and activity required to maintain accurate deployments looks to IT management like work. They see activity, and it looks good. Work means progress.  Management then smile on the design choices made. In IT, good design work doesn’t necessarily look good, and vice versa.

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• WhatsApp &amp; Tasker for Android &ndash; Read &amp; Write messages

  - by Shaurya Anand

  So, I finally gave up on all my previous the Microsoft Mobile/Phone OS devices and made my switch to Android this year. I am using my Samsung Galaxy Note GT-N7000 with CyanogenMod 9.1.0 (http://get.cm/get/jenkins/7086/cm-9.1.0-n7000.zip) and ClockworkMod 6.0.1.2 (http://download2.clockworkmod.com/recoveries/recovery-clockwork-6.0.1.2-n7000.zip) since August this year and I am so happy with the performance and the flexibility it offers me. As a software developer by profession, I would expect most of my gadget to be highly customizable and programmable (one time or at intervals) to suit my needs as close as it can. I was introduced to Automation for Android – Tasker (https://play.google.com/store/apps/details?id=net.dinglisch.android.taskerm&hl=en) via reddit (http://www.reddit.com/r/tasker) and the word ‘automation’ was enough for me to dive right into this app. Only automation that I did earlier was switching profiles depending on location on there phones. And now, just imagine a complete set of possibilities that can be automate on the phone or via the phone. I did my research and found a couple of other tools that do the same/as close as what Tasker can do and few of them are even free. There’s one even by Microsoft called on{X} (https://play.google.com/store/apps/details?id=com.microsoft.onx.app&hl=en). Microsoft’s on{X} really caught my eye. You can write code for your phone on the web application by them, deploy it on your phone and even trace the flow all using your PC. Really brilliant, I love the fact that it’s all JavaScript. Here comes the but, it is still very very young and it’s policy of accessing my News Feed on Facebook is not something that I can not digest. On{X} is good, but as I said earlier, the API is not very mature and hence, I gave up on it. I bought Tasker, the best 5,00 € I spent in ages and I want to talk about it in this post. I am still a “noob” while operating this tool, but I tried my shot at automating WhatsApp (https://play.google.com/store/apps/details?id=com.whatsapp&hl=en), a popular messenger for various platform. The requirement for the automation is that, if I send a WhatsApp ‘wru’ message to the phone, it should respond back giving the location and battery level of my phone. It could be useful, if you like to locate your misplaced phone or automatically reply to your partner/friend, honestly, I don’t know what you will use it - through this post, I am just introducing automating WhatsApp using Tasker. Before we begin, the following script only works when your phone is rooted as we will be accessing the WhatsApp database and type some special characters like ‘:’. Let’s follow the code line by line: Profile:         Location request from XYZ. (12) // Name of your profile. Event:         Notification [ Owner Application:WhatsApp Title:* ] // When a new notification comes from WhatsApp, this event is fired. Read the end note, if you face problems with Chrome app after enabling Tasker accessibility. Enter:         A1: Run Shell [ Command:sqlite3 // We will access the WhatsApp database and check if the message comes from designated phone number or not. We mustn’t reply to every message.                 /data/data/com.whatsapp/databases/msgstore.db "SELECT _id, data FROM                  messages WHERE key_from_me='0' AND key_remote_jid LIKE '%XXXXXXXXXXX%' // Replace XXXXXXXXXXX with the phone number of your message sender.                 ORDER BY _id DESC LIMIT 1;" Timeout (Seconds):10 Use Root:On Store // I made a timeout for 10 seconds, if in case WhatsApp is busy accessing the database.                 Result In:%WHATSAPP_CURRREQ ] // Store the read Id and the last message on to the variable %WHATSAPP_CURRREQ         A2: If [ %WHATSAPP_CURRREQ ~R .*[wW][rR][uU].* ] // Check if the pattern of the message is correct and we are all set to send the location.                 A3: If [ %WHATSAPP_CURRREQ !~ %WHATSAPP_LASTREQ ] // Verify that the message is different from the last request. Remember every message has a unique Id.                         A4: Notify [ Title:WhatsApp location request... Text:Sending location // Just a notification that the location message is being prepared.                                 to Krati Gupta... Icon:<icon> Number:0 Permanent:On Priority:3 ] // Make a note it is a permanent notification, we will clear it later.                         A5: Secure Settings [ Configuration:Pattern Lock Disabled // I am disabling the pattern lock, that I use using the plugin Secure Settings.                                 Package:com.intangibleobject.securesettings.plugin Name:Secure // You can download the plugin from here: https://play.google.com/store/apps/details?id=com.intangibleobject.securesettings.plugin&hl=en                                 Settings ]                         A6: Secure Settings [ Configuration:Keyguard Disabled // Disable the keygaurd, it is useful, when your phone is on lock and you want to automate everything, even the typing.                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                         A7: Secure Settings [ Configuration:GPS Enabled // Pretty clear, turn on the GPS and get location at A8                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                         A8: AutoShortcut [ Configuration:WhatsApp: Some One // I am using AutoShortcut plugin (https://play.google.com/store/apps/details?id=com.joaomgcd.autoshortcut) to start WhatsApp with the indented recipient.                                 Package:com.joaomgcd.autoshortcut Name:AutoShortcut ] // Replace Some One, actually choose it from the plugin, the right recipient.                         A9: Get Location [ Source:Any Timeout (Seconds):30 Continue Task // I am getting the location, timeout is 30 seconds, adjust it accordingly.                                 Immediately:Off Keep Tracking:Off ]                         A10: Secure Settings [ Configuration:Screen Dim // Now, this extension of the plugin Secure Settings, wakes your device so that you can type out the string on the WhatsApp app.                                 5 Seconds Package:com.intangibleobject.securesettings.plugin                                 Name:Secure Settings ]                         A11: Run Shell [ Command:input text // Now, I am using the shell script to type the text to the window, because the ‘:’ while not be typed from the Type task in Tasker.                                 LOCATION:maps.google.com/maps?q=%LOC Timeout (Seconds):0 Use Root:On // And also, this is way faster, but remember you need root for this, not for the other way of typing.                                 Store Result In: ]                         A12: Dpad [ Button:Right Repeat Times:1 ] // Focus the Send button                         A13: Dpad [ Button:Press Repeat Times:1 ] // And press it.                         A14: Dpad [ Button:Left Repeat Times:1 ] // Get back to the typing box.                         A15: Run Shell [ Command:input text LOCATION_ACCURACY:%LOCACC Timeout                                 (Seconds):0 Use Root:On Store Result In: ]                         A16: Dpad [ Button:Right Repeat Times:1 ]                         A17: Dpad [ Button:Press Repeat Times:1 ]                         A18: Dpad [ Button:Left Repeat Times:1 ]                         A19: Run Shell [ Command:input text BATTERY_LEVEL:%BATT% Timeout // I am adding Battery level in my case as well.                                 (Seconds):0 Use Root:On Store Result In: ]                         A20: Dpad [ Button:Right Repeat Times:1 ]                         A21: Dpad [ Button:Press Repeat Times:1 ]                         A22: Variable Set [ Name:%WHATSAPP_LASTREQ To:%WHATSAPP_CURRREQ Do // And now, we say, request is done.                                 Maths:Off Append:Off ]                         A23: Button [ Button:Back ] // I am exiting the WhatsApp nicely and not killing it. If you are the murderer kind, kill it, just know, you don’t have any place in the heaven.                         A24: Button [ Button:Back ]                         A25: Notify Cancel [ Title: Warn Not Exist:Off ] // Remove the permanent notification.                         A26: Notify [ Title:WhatsApp location request Text:Location sent // Make a temporary notification, and say, location is sent.                                 successfully. Icon:<icon> Number:0 Permanent:Off Priority:3 ]                                                         A27: Secure Settings [ Configuration:GPS Disabled // Disable all the horrible things we turned on earlier.                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                         A28: Secure Settings [ Configuration:Pattern Lock Enabled                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                         A29: Secure Settings [ Configuration:Keyguard Enabled                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                 A30: End If         A31: End If Download this Task from here: http://db.tt/9vRmbhyb That’s it in the above small example – you can read/write messages from/to WhatsApp app. I am using n7000-cm9.1-cwr6. Oh yea, and if you are having the Talkback auto enabled for Chrome browser, you need to turn Off the Web scripts to run. Tasker is amazing, I have automated a lot of tasks using this tool. I will share a few none generic ones with you in my coming post here.

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• Grow Your Business with Security

  - by Darin Pendergraft

  Author: Kevin Moulton Kevin Moulton has been in the security space for more than 25 years, and with Oracle for 7 years. He manages the East EnterpriseSecurity Sales Consulting Team. He is also a Distinguished Toastmaster. Follow Kevin on Twitter at twitter.com/kevin_moulton, where he sometimes tweets about security, but might also tweet about running, beer, food, baseball, football, good books, or whatever else grabs his attention. Kevin will be a regular contributor to this blog so stay tuned for more posts from him. It happened again! There I was, reading something interesting online, and realizing that a friend might find it interesting too. I clicked on the little email link, thinking that I could easily forward this to my friend, but no! Instead, a new screen popped up where I was asked to create an account. I was expected to create a User ID and password, not to mention providing some personally identifiable information, just for the privilege of helping that website spread their word. Of course, I didn’t want to have to remember a new account and password, I didn’t want to provide the requisite information, and I didn’t want to waste my time. I gave up, closed the web page, and moved on to something else. I was left with a bad taste in my mouth, and my friend might never find her way to this interesting website. If you were this content provider, would this be the outcome you were looking for? A few days later, I had a similar experience, but this one went a little differently. I was surfing the web, when I happened upon some little chotcke that I just had to have. I added it to my cart. When I went to buy the item, I was again brought to a page to create account. Groan! But wait! On this page, I also had the option to sign in with my OpenID account, my Facebook account, my Yahoo account, or my Google Account. I have all of those! No new account to create, no new password to remember, and no personally identifiable information to be given to someone else (I’ve already given it all to those other guys, after all). In this case, the vendor was easy to deal with, and I happily completed the transaction. That pleasant experience will bring me back again. This is where security can grow your business. It’s a differentiator. You’ve got to have a presence on the web, and that presence has to take into account all the smart phones everyone’s carrying, and the tablets that took over cyber Monday this year. If you are a company that a customer can deal with securely, and do so easily, then you are a company customers will come back to again and again. I recently had a need to open a new bank account. Every bank has a web presence now, but they are certainly not all the same. I wanted one that I could deal with easily using my laptop, but I also wanted 2-factor authentication in case I had to login from a shared machine, and I wanted an app for my iPad. I found a bank with all three, and that’s who I am doing business with. Let’s say, for example, that I’m in a regular Texas Hold-em game on Friday nights, so I move a couple of hundred bucks from checking to savings on Friday afternoons. I move a similar amount each week and I do it from the same machine. The bank trusts me, and they trust my machine. Most importantly, they trust my behavior. This is adaptive authentication. There should be no reason for my bank to make this transaction difficult for me. Now let's say that I login from a Starbucks in Uzbekistan, and I transfer $2,500. What should my bank do now? Should they stop the transaction? Should they call my home number? (My former bank did exactly this once when I was taking money out of an ATM on a business trip, when I had provided my cell phone number as my primary contact. When I asked them why they called my home number rather than my cell, they told me that their “policy” is to call the home number. If I'm on the road, what exactly is the use of trying to reach me at home to verify my transaction?) But, back to Uzbekistan… Should my bank assume that I am happily at home in New Jersey, and someone is trying to hack into my account? Perhaps they think they are protecting me, but I wouldn’t be very happy if I happened to be traveling on business in Central Asia. What if my bank were to automatically analyze my behavior and calculate a risk score? Clearly, this scenario would be outside of my typical behavior, so my risk score would necessitate something more than a simple login and password. Perhaps, in this case, a one-time password to my cell phone would prove that this is not just some hacker half way around the world. But, what if you're not a bank? Do you need this level of security? If you want to be a business that is easy to deal with while also protecting your customers, then of course you do. You want your customers to trust you, but you also want them to enjoy doing business with you. Make it easy for them to do business with you, and they’ll come back, and perhaps even Tweet about it, or Like you, and then their friends will follow. How can Oracle help? Oracle has the technology and expertise to help you to grown your business with security. Oracle Adaptive Access Manager will help you to prevent fraud while making it easier for your customers to do business with you by providing the risk analysis I discussed above, step-up authentication, and much more. Oracle Mobile and Social Access Service will help you to secure mobile access to applications by expanding on your existing back-end identity management infrastructure, and allowing your customers to transact business with you using the social media accounts they already know. You also have device fingerprinting and metrics to help you to grow your business securely. Security is not just a cost anymore. It’s a way to set your business apart. With Oracle’s help, you can be the business that everyone’s tweeting about. Image courtesy of Flickr user shareski

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• Self-signed certificates for a known community

  - by costlow

  Recently announced changes scheduled for Java 7 update 51 (January 2014) have established that the default security slider will require code signatures and the Permissions Manifest attribute. Code signatures are a common practice recommended in the industry because they help determine that the code your computer will run is the same code that the publisher created. This post is written to help users that need to use self-signed certificates without involving a public Certificate Authority. The role of self-signed certificates within a known community You may still use self-signed certificates within a known community. The difference between self-signed and purchased-from-CA is that your users must import your self-signed certificate to indicate that it is valid, whereas Certificate Authorities are already trusted by default. This works for known communities where people will trust that my certificate is mine, but does not scale widely where I cannot actually contact or know the systems that will need to trust my certificate. Public Certificate Authorities are widely trusted already because they abide by many different requirements and frequent checks. An example would be students in a university class sharing their public certificates on a mailing list or web page, employees publishing on the intranet, or a system administrator rolling certificates out to end-users. Managed machines help this because you can automate the rollout, but they are not required -- the major point simply that people will trust and import your certificate. How to distribute self-signed certificates for a known community There are several steps required to distribute a self-signed certificate to users so that they will properly trust it. These steps are: Creating a public/private key pair for signing. Exporting your public certificate for others Importing your certificate onto machines that should trust you Verify work on a different machine Creating a public/private key pair for signing Having a public/private key pair will give you the ability both to sign items yourself and issue a Certificate Signing Request (CSR) to a certificate authority. Create your public/private key pair by following the instructions for creating key pairs.Every Certificate Authority that I looked at provided similar instructions, but for the sake of cohesiveness I will include the commands that I used here: Generate the key pair.keytool -genkeypair -alias erikcostlow -keyalg EC -keysize 571 -validity 730 -keystore javakeystore_keepsecret.jks Provide a good password for this file. The alias "erikcostlow" is my name and therefore easy to remember. Substitute your name of something like "mykey." The sigalg of EC (Elliptical Curve) and keysize of 571 will give your key a good strong lifetime. All keys are set to expire. Two years or 730 days is a reasonable compromise between not-long-enough and too-long. Most public Certificate Authorities will sign something for one to five years. You will be placing your keys in javakeystore_keepsecret.jks -- this file will contain private keys and therefore should not be shared. If someone else gets these private keys, they can impersonate your signature. Please be cautious about automated cloud backup systems and private key stores. Answer all the questions. It is important to provide good answers because you will stick with them for the "-validity" days that you specified above.What is your first and last name?  [Unknown]:  First LastWhat is the name of your organizational unit?  [Unknown]:  Line of BusinessWhat is the name of your organization?  [Unknown]:  MyCompanyWhat is the name of your City or Locality?  [Unknown]:  City NameWhat is the name of your State or Province?  [Unknown]:  CAWhat is the two-letter country code for this unit?  [Unknown]:  USIs CN=First Last, OU=Line of Business, O=MyCompany, L=City, ST=CA, C=US correct?  [no]:  yesEnter key password for <erikcostlow>        (RETURN if same as keystore password): Verify your work:keytool -list -keystore javakeystore_keepsecret.jksYou should see your new key pair. Exporting your public certificate for others Public Key Infrastructure relies on two simple concepts: the public key may be made public and the private key must be private. By exporting your public certificate, you are able to share it with others who can then import the certificate to trust you. keytool -exportcert -keystore javakeystore_keepsecret.jks -alias erikcostlow -file erikcostlow.cer To verify this, you can open the .cer file by double-clicking it on most operating systems. It should show the information that you entered during the creation prompts. This is the file that you will share with others. They will use this certificate to prove that artifacts signed by this certificate came from you. If you do not manage machines directly, place the certificate file on an area that people within the known community should trust, such as an intranet page. Import the certificate onto machines that should trust you In order to trust the certificate, people within your known network must import your certificate into their keystores. The first step is to verify that the certificate is actually yours, which can be done through any band: email, phone, in-person, etc. Known networks can usually do this Determine the right keystore: For an individual user looking to trust another, the correct file is within that user’s directory.e.g. USER_HOME\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs For system-wide installations, Java’s Certificate Authorities are in JAVA_HOMEe.g. C:\Program Files\Java\jre8\lib\security\cacerts File paths for Mac and Linux are included in the link above. Follow the instructions to import the certificate into the keystore. keytool -importcert -keystore THEKEYSTOREFROMABOVE -alias erikcostlow -file erikcostlow.cer In this case, I am still using my name for the alias because it’s easy for me to remember. You may also use an alias of your company name. Scaling distribution of the import The easiest way to apply your certificate across many machines is to just push the .certs or cacerts file onto them. When doing this, watch out for any changes that people would have made to this file on their machines. Trusted.certs: When publishing into user directories, your file will overwrite any keys that the user has added since last update. CACerts: It is best to re-run the import command with each installation rather than just overwriting the file. If you just keep the same cacerts file between upgrades, you will overwrite any CAs that have been added or removed. By re-importing, you stay up to date with changes. Verify work on a different machine Verification is a way of checking on the client machine to ensure that it properly trusts signed artifacts after you have added your signing certificate. Many people have started using deployment rule sets. You can validate the deployment rule set by: Create and sign the deployment rule set on the computer that holds the private key. Copy the deployment rule set on to the different machine where you have imported the signing certificate. Verify that the Java Control Panel’s security tab shows your deployment rule set. Verifying an individual JAR file or multiple JAR files You can test a certificate chain by using the jarsigner command. jarsigner -verify filename.jar If the output does not say "jar verified" then run the following command to see why: jarsigner -verify -verbose -certs filename.jar Check the output for the term “CertPath not validated.”

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• Windows 8 Launch&ndash;Why OEM and Retailers Should STFU

  - by D'Arcy Lussier

  Microsoft has gotten a lot of flack for the Surface from OEM/hardware partners who create Windows-based devices and I’m sure, to an extent, retailers who normally stock and sell Windows-based devices. I mean we all know how this is supposed to work – Microsoft makes the OS, partners make the hardware, retailers sell the hardware. Now Microsoft is breaking the rules by not only offering their own hardware but selling them via online and through their Microsoft branded stores! The thought has been that Microsoft is trying to set a standard for the other hardware companies to reach for. Maybe. I hope, at some level, Microsoft may be covertly responding to frustrations associated with trusting the OEMs and Retailers to deliver on their part of the supply chain. I know as a consumer, I’m very frustrated with the Windows 8 launch. Aside from the Surface sales, there’s nothing happening at the retail level. Let me back up and explain. Over the weekend I visited a number of stores in hopes of trying out various Windows 8 devices. Out of three retailers (Staples, Best Buy, and Future Shop), not *one* met my expectations. Let me be honest with you Staples, I never really have high expectations from your computer department. If I need paper or pens, whatever, but computers – you’re not the top of my list for price or selection. Still, considering you flaunted Win 8 devices in your flyer I expected *something* – some sign of effort that you took the Windows 8 launch seriously. As I entered the 1910 Pembina Highway location in Winnipeg, there was nothing – no signage, no banners – nothing that would suggest Windows 8 had even launched. I made my way to the laptops. I had to play with each machine to determine which ones were running Windows 8. There wasn’t anything on the placards that made it obvious which were Windows 8 machines and which ones were Windows 7. Likewise, there was no easy way to identify the touch screen laptop (the HP model) from the others without physically touching the screen to verify. Horrible experience. In the same mall as the Staples I mentioned above, there’s a Future Shop. Surely they would be more on the ball. I walked in to the 1910 Pembina Highway location and immediately realized I would not get a better experience. Except for the sign by the front door mentioning Windows 8, there was *nothing* in the computer department pointing you to the Windows 8 devices. Like in Staples, the Win 8 laptops were mixed in with the Win 7 ones and there was nothing notable calling out which ones were running Win 8. I happened to hit up the St. James Street location today, thinking since its a busier store they must have more options. To their credit, they did have two staff members decked out in Windows 8 shirts and who were helping a customer understand Windows 8. But otherwise, there was nothing highlighting the Windows 8 devices and they were again mixed in with the rest of the Win 7 machines. Finally, we have the St. James Street Best Buy location here in Winnipeg. I’m sure Best Buy will have their act together. Nope, not even close. Same story as the others: minimal signage (there was a sign as you walked in with a link to this schedule of demo days), Windows 8 hardware mixed with the rest of the PC offerings, and no visible call-outs identifying which were Win 8 based. This meant that, like Future Shop and Staples, if you wanted to know which machine had Windows 8 you had to go and scrutinize each machine. Also, there was nothing identifying which ones were touch based and which were not. Just Another Day… To these retailers, it seemed that the Windows 8 launch was just another day, with another product to add to the showroom floor. Meanwhile, Apple has their dedicated areas *in all three stores*. It was dead simple to find where the Apple products were compared to the Windows 8 products. No wonder Microsoft is starting to push their own retail stores. No wonder Microsoft is trying to funnel orders through them instead of relying on these bloated retail big box stores who obviously can’t manage a product launch. It’s Not Just The Retailers… Remember when the Acer CEO, Founder, and President of Computer Global Operations all weighed in on how Microsoft releasing the Surface would have a “huge negative impact for the ecosystem and other brands may take a negative reaction”? Also remember the CEO stating “[making hardware] is not something you are good at so please think twice”? Well the launch day has come and gone, and so far Microsoft is the only one that delivered on having hardware available on the October 26th date. Oh sure, there are laptops running Windows 8 – but all in one desktop PCs? I’ve only seen one or two! And tablets are *non existent*, with some showing an early to late November availability on Best Buy’s website! So while the retailers could be doing more to make it easier to find Windows 8 devices, the manufacturers could help by *getting devices into stores*! That’s supposedly something that these companies are good at, according to the Acer CEO. So Here’s What the Retailers and Manufacturers Need To Do… Get Product Out The pivotal timeframe will be now to the end of November. We need to start seeing all these fantastic pieces of hardware ship – including the Samsung ATIV Smart PC Pro, the Acer Iconia, the Asus TAICHI 21, and the sexy Samsung Series 7 27” desktop. It’s not enough to see product announcements, we need to see actual devices. Make It Easy For Customers To Find Win8 Devices You want to make it easy to sell these things? Make it easy for people to find them! Have staff on hand that really know how these devices run and what can be done with them. Don’t just have a single demo day, have people who can demo it every day! Make It Easy to See the Features There’s touch screen desktops, touch screen laptops, tablets, non-touch laptops, etc. People need to easily find the features for each machine. If I’m looking for a touch-laptop, I shouldn’t need to sift through all the non-touch laptops to find them – at the least, I need to quickly be able to see which ones are touch. I feel silly even typing this because this should be retail 101 and I have no retail background (but I do have an extensive background as a customer). In Summary… Microsoft launching the Surface and selling them through their own channels isn’t slapping its OEM and retail partners in the face; its slapping them to wake the hell up and stop coasting through Windows launch events like they don’t matter. Unless I see some improvements from vendors and retailers in November, I may just hold onto my money for a Surface Pro even if I have to wait until early 2013. Your move OEM/Retailers. *Update – While my experience has been in Winnipeg, similar experiences have been voiced from colleagues in Calgary and Edmonton.

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• The SSIS tuning tip that everyone misses

  - by Rob Farley

  I know that everyone misses this, because I’m yet to find someone who doesn’t have a bit of an epiphany when I describe this. When tuning Data Flows in SQL Server Integration Services, people see the Data Flow as moving from the Source to the Destination, passing through a number of transformations. What people don’t consider is the Source, getting the data out of a database. Remember, the source of data for your Data Flow is not your Source Component. It’s wherever the data is, within your database, probably on a disk somewhere. You need to tune your query to optimise it for SSIS, and this is what most people fail to do. I’m not suggesting that people don’t tune their queries – there’s plenty of information out there about making sure that your queries run as fast as possible. But for SSIS, it’s not about how fast your query runs. Let me say that again, but in bolder text: The speed of an SSIS Source is not about how fast your query runs. If your query is used in a Source component for SSIS, the thing that matters is how fast it starts returning data. In particular, those first 10,000 rows to populate that first buffer, ready to pass down the rest of the transformations on its way to the Destination. Let’s look at a very simple query as an example, using the AdventureWorks database: We’re picking the different Weight values out of the Product table, and it’s doing this by scanning the table and doing a Sort. It’s a Distinct Sort, which means that the duplicates are discarded. It'll be no surprise to see that the data produced is sorted. Obvious, I know, but I'm making a comparison to what I'll do later. Before I explain the problem here, let me jump back into the SSIS world... If you’ve investigated how to tune an SSIS flow, then you’ll know that some SSIS Data Flow Transformations are known to be Blocking, some are Partially Blocking, and some are simply Row transformations. Take the SSIS Sort transformation, for example. I’m using a larger data set for this, because my small list of Weights won’t demonstrate it well enough. Seven buffers of data came out of the source, but none of them could be pushed past the Sort operator, just in case the last buffer contained the data that would be sorted into the first buffer. This is a blocking operation. Back in the land of T-SQL, we consider our Distinct Sort operator. It’s also blocking. It won’t let data through until it’s seen all of it. If you weren’t okay with blocking operations in SSIS, why would you be happy with them in an execution plan? The source of your data is not your OLE DB Source. Remember this. The source of your data is the NCIX/CIX/Heap from which it’s being pulled. Picture it like this... the data flowing from the Clustered Index, through the Distinct Sort operator, into the SELECT operator, where a series of SSIS Buffers are populated, flowing (as they get full) down through the SSIS transformations. Alright, I know that I’m taking some liberties here, because the two queries aren’t the same, but consider the visual. The data is flowing from your disk and through your execution plan before it reaches SSIS, so you could easily find that a blocking operation in your plan is just as painful as a blocking operation in your SSIS Data Flow. Luckily, T-SQL gives us a brilliant query hint to help avoid this. OPTION (FAST 10000) This hint means that it will choose a query which will optimise for the first 10,000 rows – the default SSIS buffer size. And the effect can be quite significant. First let’s consider a simple example, then we’ll look at a larger one. Consider our weights. We don’t have 10,000, so I’m going to use OPTION (FAST 1) instead. You’ll notice that the query is more expensive, using a Flow Distinct operator instead of the Distinct Sort. This operator is consuming 84% of the query, instead of the 59% we saw from the Distinct Sort. But the first row could be returned quicker – a Flow Distinct operator is non-blocking. The data here isn’t sorted, of course. It’s in the same order that it came out of the index, just with duplicates removed. As soon as a Flow Distinct sees a value that it hasn’t come across before, it pushes it out to the operator on its left. It still has to maintain the list of what it’s seen so far, but by handling it one row at a time, it can push rows through quicker. Overall, it’s a lot more work than the Distinct Sort, but if the priority is the first few rows, then perhaps that’s exactly what we want. The Query Optimizer seems to do this by optimising the query as if there were only one row coming through: This 1 row estimation is caused by the Query Optimizer imagining the SELECT operation saying “Give me one row” first, and this message being passed all the way along. The request might not make it all the way back to the source, but in my simple example, it does. I hope this simple example has helped you understand the significance of the blocking operator. Now I’m going to show you an example on a much larger data set. This data was fetching about 780,000 rows, and these are the Estimated Plans. The data needed to be Sorted, to support further SSIS operations that needed that. First, without the hint. ...and now with OPTION (FAST 10000): A very different plan, I’m sure you’ll agree. In case you’re curious, those arrows in the top one are 780,000 rows in size. In the second, they’re estimated to be 10,000, although the Actual figures end up being 780,000. The top one definitely runs faster. It finished several times faster than the second one. With the amount of data being considered, these numbers were in minutes. Look at the second one – it’s doing Nested Loops, across 780,000 rows! That’s not generally recommended at all. That’s “Go and make yourself a coffee” time. In this case, it was about six or seven minutes. The faster one finished in about a minute. But in SSIS-land, things are different. The particular data flow that was consuming this data was significant. It was being pumped into a Script Component to process each row based on previous rows, creating about a dozen different flows. The data flow would take roughly ten minutes to run – ten minutes from when the data first appeared. The query that completes faster – chosen by the Query Optimizer with no hints, based on accurate statistics (rather than pretending the numbers are smaller) – would take a minute to start getting the data into SSIS, at which point the ten-minute flow would start, taking eleven minutes to complete. The query that took longer – chosen by the Query Optimizer pretending it only wanted the first 10,000 rows – would take only ten seconds to fill the first buffer. Despite the fact that it might have taken the database another six or seven minutes to get the data out, SSIS didn’t care. Every time it wanted the next buffer of data, it was already available, and the whole process finished in about ten minutes and ten seconds. When debugging SSIS, you run the package, and sit there waiting to see the Debug information start appearing. You look for the numbers on the data flow, and seeing operators going Yellow and Green. Without the hint, I’d sit there for a minute. With the hint, just ten seconds. You can imagine which one I preferred. By adding this hint, it felt like a magic wand had been waved across the query, to make it run several times faster. It wasn’t the case at all – but it felt like it to SSIS.

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• The SPARC SuperCluster

  - by Karoly Vegh

  Oracle has been providing a lead in the Engineered Systems business for quite a while now, in accordance with the motto "Hardware and Software Engineered to Work Together." Indeed it is hard to find a better definition of these systems.  Allow me to summarize the idea. It is:  Build a compute platform optimized to run your technologies Develop application aware, intelligently caching storage components Take an impressively fast network technology interconnecting it with the compute nodes Tune the application to scale with the nodes to yet unseen performance Reduce the amount of data moving via compression Provide this all in a pre-integrated single product with a single-pane management interface All these ideas have been around in IT for quite some time now. The real Oracle advantage is adding the last one to put these all together. Oracle has built quite a portfolio of Engineered Systems, to run its technologies - and run those like they never ran before. In this post I'll focus on one of them that serves as a consolidation demigod, a multi-purpose engineered system.  As you probably have guessed, I am talking about the SPARC SuperCluster. It has many great features inherited from its predecessors, and it adds several new ones. Allow me to pick out and elaborate about some of the most interesting ones from a technological point of view.  I. It is the SPARC SuperCluster T4-4. That is, as compute nodes, it includes SPARC T4-4 servers that we learned to appreciate and respect for their features: The SPARC T4 CPUs: Each CPU has 8 cores, each core runs 8 threads. The SPARC T4-4 servers have 4 sockets. That is, a single compute node can in parallel, simultaneously  execute 256 threads. Now, a full-rack SPARC SuperCluster has 4 of these servers on board. Remember the keyword demigod.  While retaining the forerunner SPARC T3's exceptional throughput, the SPARC T4 CPUs raise the bar with single performance too - a humble 5x better one than their ancestors.  actually, the SPARC T4 CPU cores run in both single-threaded and multi-threaded mode, and switch between these two on-the-fly, fulfilling not only single-threaded OR multi-threaded applications' needs, but even mixed requirements (like in database workloads!). Data security, anyone? Every SPARC T4 CPU core has a built-in encryption engine, that is, encryption algorithms cast into silicon.  A PCI controller right on the chip for customers who need I/O performance.  Built-in, no-cost Virtualization:  Oracle VM for SPARC (the former LDoms or Logical Domains) is not a server-emulation virtualization technology but rather a serverpartitioning one, the hypervisor runs in the server firmware, and all the VMs' HW resources (I/O, CPU, memory) are accessed natively, without performance overhead.  This enables customers to run a number of Solaris 10 and Solaris 11 VMs separated, independent of each other within a physical server II. For Database performance, it includes Exadata Storage Cells - one of the main reasons why the Exadata Database Machine performs at diabolic speed. What makes them important? They provide DB backend storage for your Oracle Databases to run on the SPARC SuperCluster, that is what they are built and tuned for DB performance.  These storage cells are SQL-aware.  That is, if a SPARC T4 database compute node executes a query, it doesn't simply request tons of raw datablocks from the storage, filters the received data, and throws away most of it where the statement doesn't apply, but provides the SQL query to the storage node too. The storage cell software speaks SQL, that is, it is able to prefilter and through that transfer only the relevant data. With this, the traffic between database nodes and storage cells is reduced immensely. Less I/O is a good thing - as they say, all the CPUs of the world do one thing just as fast as any other - and that is waiting for I/O.  They don't only pre-filter, but also provide data preprocessing features - e.g. if a DB-node requests an aggregate of data, they can calculate it, and handover only the results, not the whole set. Again, less data to transfer.  They support the magical HCC, (Hybrid Columnar Compression). That is, data can be stored in a precompressed form on the storage. Less data to transfer.  Of course one can't simply rely on disks for performance, there is Flash Storage included there for caching.  III. The low latency, high-speed backbone network: InfiniBand, that interconnects all the members with: Real High Speed: 40 Gbit/s. Full Duplex, of course. Oh, and a really low latency.  RDMA. Remote Direct Memory Access. This technology allows the DB nodes to do exactly that. Remotely, directly placing SQL commands into the Memory of the storage cells. Dodging all the network-stack bottlenecks, avoiding overhead, placing requests directly into the process queue.  You can also run IP over InfiniBand if you please - that's the way the compute nodes can communicate with each other.  IV. Including a general-purpose storage too: the ZFSSA, which is a unified storage, providing NAS and SAN access too, with the following features:  NFS over RDMA over InfiniBand. Nothing is faster network-filesystem-wise.  All the ZFS features onboard, hybrid storage pools, compression, deduplication, snapshot, replication, NFS and CIFS shares Storageheads in a HA-Cluster configuration providing availability of the data  DTrace Live Analytics in a web-based Administration UI Being a general purpose application data storage for your non-database applications running on the SPARC SuperCluster over whichever protocol they prefer, easily replicating, snapshotting, cloning data for them.  There's a lot of great technology included in Oracle's SPARC SuperCluster, we have talked its interior through. As for external scalability: you can start with a half- of full- rack SPARC SuperCluster, and scale out to several racks - that is, stacking not separate full-rack SPARC SuperClusters, but extending always one large instance of the size of several full-racks. Yes, over InfiniBand network. Add racks as you grow.  What technologies shall run on it? SPARC SuperCluster is a general purpose scaleout consolidation/cloud environment. You can run Oracle Databases with RAC scaling, or Oracle Weblogic (end enjoy the SPARC T4's advantages to run Java). Remember, Oracle technologies have been integrated with the Oracle Engineered Systems - this is the Oracle on Oracle advantage. But you can run other software environments such as SAP if you please too. Run any application that runs on Oracle Solaris 10 or Solaris 11. Separate them in Virtual Machines, or even Oracle Solaris Zones, monitor and manage those from a central UI. Here the key takeaways once again: The SPARC SuperCluster: Is a pre-integrated Engineered System Contains SPARC T4-4 servers with built-in virtualization, cryptography, dynamic threading Contains the Exadata storage cells that intelligently offload the burden of the DB-nodes  Contains a highly available ZFS Storage Appliance, that provides SAN/NAS storage in a unified way Combines all these elements over a high-speed, low-latency backbone network implemented with InfiniBand Can grow from a single half-rack to several full-rack size Supports the consolidation of hundreds of applications To summarize: All these technologies are great by themselves, but the real value is like in every other Oracle Engineered System: Integration. All these technologies are tuned to perform together. Together they are way more than the sum of all - and a careful and actually very time consuming integration process is necessary to orchestrate all these for performance. The SPARC SuperCluster's goal is to enable infrastructure operations and offer a pre-integrated solution that can be architected and delivered in hours instead of months of evaluations and tests. The tedious and most importantly time and resource consuming part of the work - testing and evaluating - has been done.  Now go, provide services.   -- charlie  

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• OpenVPN - Windows 8 to Windows 2008 Server, not connecting

  - by niico

  I have followed this tutorial about setting up an OpenVPN Server on Windows Server - and a client on Windows (in this case Windows 8). The server appears to be running fine - but it is not connecting with this error: Mon Jul 22 19:09:04 2013 Warning: cannot open --log file: C:\Program Files\OpenVPN\log\my-laptop.log: Access is denied. (errno=5) Mon Jul 22 19:09:04 2013 OpenVPN 2.3.2 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [IPv6] built on Jun 3 2013 Mon Jul 22 19:09:04 2013 MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:25340 Mon Jul 22 19:09:04 2013 Need hold release from management interface, waiting... Mon Jul 22 19:09:05 2013 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:25340 Mon Jul 22 19:09:05 2013 MANAGEMENT: CMD 'state on' Mon Jul 22 19:09:05 2013 MANAGEMENT: CMD 'log all on' Mon Jul 22 19:09:05 2013 MANAGEMENT: CMD 'hold off' Mon Jul 22 19:09:05 2013 MANAGEMENT: CMD 'hold release' Mon Jul 22 19:09:05 2013 Socket Buffers: R=[65536->65536] S=[65536->65536] Mon Jul 22 19:09:05 2013 UDPv4 link local: [undef] Mon Jul 22 19:09:05 2013 UDPv4 link remote: [AF_INET]66.666.66.666:9999 Mon Jul 22 19:09:05 2013 MANAGEMENT: >STATE:1374494945,WAIT,,, Mon Jul 22 19:10:05 2013 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity) Mon Jul 22 19:10:05 2013 TLS Error: TLS handshake failed Mon Jul 22 19:10:05 2013 SIGUSR1[soft,tls-error] received, process restarting Mon Jul 22 19:10:05 2013 MANAGEMENT: >STATE:1374495005,RECONNECTING,tls-error,, Mon Jul 22 19:10:05 2013 Restart pause, 2 second(s) Note I have changed the IP and port no (it uses a non-standard port for security reasons). That port is open on the hardware firewall. The server logs are showing a connection attempt from my client: TLS: Initial packet from [AF_INET]118.68.xx.xx:65011, sid=081af4ed xxxxxxxx Mon Jul 22 14:19:15 2013 118.68.xx.xx:65011 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity) How can I problem solve this & find the problem? Thx Update - Client config file: ############################################## # Sample client-side OpenVPN 2.0 config file # # for connecting to multi-client server. # # # # This configuration can be used by multiple # # clients, however each client should have # # its own cert and key files. # # # # On Windows, you might want to rename this # # file so it has a .ovpn extension # ############################################## # Specify that we are a client and that we # will be pulling certain config file directives # from the server. client # Use the same setting as you are using on # the server. # On most systems, the VPN will not function # unless you partially or fully disable # the firewall for the TUN/TAP interface. ;dev tap dev tun # Windows needs the TAP-Win32 adapter name # from the Network Connections panel # if you have more than one. On XP SP2, # you may need to disable the firewall # for the TAP adapter. ;dev-node MyTap # Are we connecting to a TCP or # UDP server? Use the same setting as # on the server. ;proto tcp proto udp # The hostname/IP and port of the server. # You can have multiple remote entries # to load balance between the servers. remote 00.00.00.00 1194 ;remote 00.00.00.00 9999 ;remote my-server-2 1194 # Choose a random host from the remote # list for load-balancing. Otherwise # try hosts in the order specified. ;remote-random # Keep trying indefinitely to resolve the # host name of the OpenVPN server. Very useful # on machines which are not permanently connected # to the internet such as laptops. resolv-retry infinite # Most clients don't need to bind to # a specific local port number. nobind # Downgrade privileges after initialization (non-Windows only) ;user nobody ;group nobody # Try to preserve some state across restarts. persist-key persist-tun # If you are connecting through an # HTTP proxy to reach the actual OpenVPN # server, put the proxy server/IP and # port number here. See the man page # if your proxy server requires # authentication. ;http-proxy-retry # retry on connection failures ;http-proxy [proxy server] [proxy port #] # Wireless networks often produce a lot # of duplicate packets. Set this flag # to silence duplicate packet warnings. ;mute-replay-warnings # SSL/TLS parms. # See the server config file for more # description. It's best to use # a separate .crt/.key file pair # for each client. A single ca # file can be used for all clients. ca "C:\\Program Files\\OpenVPN\\config\\ca.crt" cert "C:\\Program Files\\OpenVPN\\config\\my-laptop.crt" key "C:\\Program Files\\OpenVPN\\config\\my-laptop.key" # Verify server certificate by checking # that the certicate has the nsCertType # field set to "server". This is an # important precaution to protect against # a potential attack discussed here: # http://openvpn.net/howto.html#mitm # # To use this feature, you will need to generate # your server certificates with the nsCertType # field set to "server". The build-key-server # script in the easy-rsa folder will do this. ns-cert-type server # If a tls-auth key is used on the server # then every client must also have the key. ;tls-auth ta.key 1 # Select a cryptographic cipher. # If the cipher option is used on the server # then you must also specify it here. ;cipher x # Enable compression on the VPN link. # Don't enable this unless it is also # enabled in the server config file. comp-lzo # Set log file verbosity. verb 3 # Silence repeating messages ;mute 20 Server config file: ################################################# # Sample OpenVPN 2.0 config file for # # multi-client server. # # # # This file is for the server side # # of a many-clients <-> one-server # # OpenVPN configuration. # # # # OpenVPN also supports # # single-machine <-> single-machine # # configurations (See the Examples page # # on the web site for more info). # # # # This config should work on Windows # # or Linux/BSD systems. Remember on # # Windows to quote pathnames and use # # double backslashes, e.g.: # # "C:\\Program Files\\OpenVPN\\config\\foo.key" # # # # Comments are preceded with '#' or ';' # ################################################# # Which local IP address should OpenVPN # listen on? (optional) ;local 00.00.00.00 # Which TCP/UDP port should OpenVPN listen on? # If you want to run multiple OpenVPN instances # on the same machine, use a different port # number for each one. You will need to # open up this port on your firewall. std 1194 port 1194 # TCP or UDP server? ;proto tcp proto udp # "dev tun" will create a routed IP tunnel, # "dev tap" will create an ethernet tunnel. # Use "dev tap0" if you are ethernet bridging # and have precreated a tap0 virtual interface # and bridged it with your ethernet interface. # If you want to control access policies # over the VPN, you must create firewall # rules for the the TUN/TAP interface. # On non-Windows systems, you can give # an explicit unit number, such as tun0. # On Windows, use "dev-node" for this. # On most systems, the VPN will not function # unless you partially or fully disable # the firewall for the TUN/TAP interface. ;dev tap dev tun # Windows needs the TAP-Win32 adapter name # from the Network Connections panel if you # have more than one. On XP SP2 or higher, # you may need to selectively disable the # Windows firewall for the TAP adapter. # Non-Windows systems usually don't need this. ;dev-node MyTap # SSL/TLS root certificate (ca), certificate # (cert), and private key (key). Each client # and the server must have their own cert and # key file. The server and all clients will # use the same ca file. # # See the "easy-rsa" directory for a series # of scripts for generating RSA certificates # and private keys. Remember to use # a unique Common Name for the server # and each of the client certificates. # # Any X509 key management system can be used. # OpenVPN can also use a PKCS #12 formatted key file # (see "pkcs12" directive in man page). ca "C:\\Program Files\\OpenVPN\\config\\ca.crt" cert "C:\\Program Files\\OpenVPN\\config\\server.crt" key "C:\\Program Files\\OpenVPN\\config\\server.key" # Diffie hellman parameters. # Generate your own with: # openssl dhparam -out dh1024.pem 1024 # Substitute 2048 for 1024 if you are using # 2048 bit keys. dh "C:\\Program Files\\OpenVPN\\config\\dh2048.pem" # Configure server mode and supply a VPN subnet # for OpenVPN to draw client addresses from. # The server will take 10.8.0.1 for itself, # the rest will be made available to clients. # Each client will be able to reach the server # on 10.8.0.1. Comment this line out if you are # ethernet bridging. See the man page for more info. server 10.8.0.0 255.255.255.0 # Maintain a record of client <-> virtual IP address # associations in this file. If OpenVPN goes down or # is restarted, reconnecting clients can be assigned # the same virtual IP address from the pool that was # previously assigned. ifconfig-pool-persist ipp.txt # Configure server mode for ethernet bridging. # You must first use your OS's bridging capability # to bridge the TAP interface with the ethernet # NIC interface. Then you must manually set the # IP/netmask on the bridge interface, here we # assume 10.8.0.4/255.255.255.0. Finally we # must set aside an IP range in this subnet # (start=10.8.0.50 end=10.8.0.100) to allocate # to connecting clients. Leave this line commented # out unless you are ethernet bridging. ;server-bridge 10.8.0.4 255.255.255.0 10.8.0.50 10.8.0.100 # Configure server mode for ethernet bridging # using a DHCP-proxy, where clients talk # to the OpenVPN server-side DHCP server # to receive their IP address allocation # and DNS server addresses. You must first use # your OS's bridging capability to bridge the TAP # interface with the ethernet NIC interface. # Note: this mode only works on clients (such as # Windows), where the client-side TAP adapter is # bound to a DHCP client. ;server-bridge # Push routes to the client to allow it # to reach other private subnets behind # the server. Remember that these # private subnets will also need # to know to route the OpenVPN client # address pool (10.8.0.0/255.255.255.0) # back to the OpenVPN server. ;push "route 192.168.10.0 255.255.255.0" ;push "route 192.168.20.0 255.255.255.0" # To assign specific IP addresses to specific # clients or if a connecting client has a private # subnet behind it that should also have VPN access, # use the subdirectory "ccd" for client-specific # configuration files (see man page for more info). # EXAMPLE: Suppose the client # having the certificate common name "Thelonious" # also has a small subnet behind his connecting # machine, such as 192.168.40.128/255.255.255.248. # First, uncomment out these lines: ;client-config-dir ccd ;route 192.168.40.128 255.255.255.248 # Then create a file ccd/Thelonious with this line: # iroute 192.168.40.128 255.255.255.248 # This will allow Thelonious' private subnet to # access the VPN. This example will only work # if you are routing, not bridging, i.e. you are # using "dev tun" and "server" directives. # EXAMPLE: Suppose you want to give # Thelonious a fixed VPN IP address of 10.9.0.1. # First uncomment out these lines: ;client-config-dir ccd ;route 10.9.0.0 255.255.255.252 # Then add this line to ccd/Thelonious: # ifconfig-push 10.9.0.1 10.9.0.2 # Suppose that you want to enable different # firewall access policies for different groups # of clients. There are two methods: # (1) Run multiple OpenVPN daemons, one for each # group, and firewall the TUN/TAP interface # for each group/daemon appropriately. # (2) (Advanced) Create a script to dynamically # modify the firewall in response to access # from different clients. See man # page for more info on learn-address script. ;learn-address ./script # If enabled, this directive will configure # all clients to redirect their default # network gateway through the VPN, causing # all IP traffic such as web browsing and # and DNS lookups to go through the VPN # (The OpenVPN server machine may need to NAT # or bridge the TUN/TAP interface to the internet # in order for this to work properly). ;push "redirect-gateway def1 bypass-dhcp" # Certain Windows-specific network settings # can be pushed to clients, such as DNS # or WINS server addresses. CAVEAT: # http://openvpn.net/faq.html#dhcpcaveats # The addresses below refer to the public # DNS servers provided by opendns.com. ;push "dhcp-option DNS 208.67.222.222" ;push "dhcp-option DNS 208.67.220.220" # Uncomment this directive to allow differenta # clients to be able to "see" each other. # By default, clients will only see the server. # To force clients to only see the server, you # will also need to appropriately firewall the # server's TUN/TAP interface. ;client-to-client # Uncomment this directive if multiple clients # might connect with the same certificate/key # files or common names. This is recommended # only for testing purposes. For production use, # each client should have its own certificate/key # pair. # # IF YOU HAVE NOT GENERATED INDIVIDUAL # CERTIFICATE/KEY PAIRS FOR EACH CLIENT, # EACH HAVING ITS OWN UNIQUE "COMMON NAME", # UNCOMMENT THIS LINE OUT. ;duplicate-cn # The keepalive directive causes ping-like # messages to be sent back and forth over # the link so that each side knows when # the other side has gone down. # Ping every 10 seconds, assume that remote # peer is down if no ping received during # a 120 second time period. keepalive 10 120 # For extra security beyond that provided # by SSL/TLS, create an "HMAC firewall" # to help block DoS attacks and UDP port flooding. # # Generate with: # openvpn --genkey --secret ta.key # # The server and each client must have # a copy of this key. # The second parameter should be '0' # on the server and '1' on the clients. ;tls-auth ta.key 0 # This file is secret # Select a cryptographic cipher. # This config item must be copied to # the client config file as well. ;cipher BF-CBC # Blowfish (default) ;cipher AES-128-CBC # AES ;cipher DES-EDE3-CBC # Triple-DES # Enable compression on the VPN link. # If you enable it here, you must also # enable it in the client config file. comp-lzo # The maximum number of concurrently connected # clients we want to allow. ;max-clients 100 # It's a good idea to reduce the OpenVPN # daemon's privileges after initialization. # # You can uncomment this out on # non-Windows systems. ;user nobody ;group nobody # The persist options will try to avoid # accessing certain resources on restart # that may no longer be accessible because # of the privilege downgrade. persist-key persist-tun # Output a short status file showing # current connections, truncated # and rewritten every minute. status openvpn-status.log # By default, log messages will go to the syslog (or # on Windows, if running as a service, they will go to # the "\Program Files\OpenVPN\log" directory). # Use log or log-append to override this default. # "log" will truncate the log file on OpenVPN startup, # while "log-append" will append to it. Use one # or the other (but not both). ;log openvpn.log ;log-append openvpn.log # Set the appropriate level of log # file verbosity. # # 0 is silent, except for fatal errors # 4 is reasonable for general usage # 5 and 6 can help to debug connection problems # 9 is extremely verbose verb 3 # Silence repeating messages. At most 20 # sequential messages of the same message # category will be output to the log. ;mute 20 I have changed IP's for security

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• Testing Workflows &ndash; Test-After

  - by Timothy Klenke

  Originally posted on: http://geekswithblogs.net/TimothyK/archive/2014/05/30/testing-workflows-ndash-test-after.aspxIn this post I’m going to outline a few common methods that can be used to increase the coverage of of your test suite.  This won’t be yet another post on why you should be doing testing; there are plenty of those types of posts already out there.  Assuming you know you should be testing, then comes the problem of how do I actual fit that into my day job.  When the opportunity to automate testing comes do you take it, or do you even recognize it? There are a lot of ways (workflows) to go about creating automated tests, just like there are many workflows to writing a program.  When writing a program you can do it from a top-down approach where you write the main skeleton of the algorithm and call out to dummy stub functions, or a bottom-up approach where the low level functionality is fully implement before it is quickly wired together at the end.  Both approaches are perfectly valid under certain contexts. Each approach you are skilled at applying is another tool in your tool belt.  The more vectors of attack you have on a problem – the better.  So here is a short, incomplete list of some of the workflows that can be applied to increasing the amount of automation in your testing and level of quality in general.  Think of each workflow as an opportunity that is available for you to take. Test workflows basically fall into 2 categories:  test first or test after.  Test first is the best approach.  However, this post isn’t about the one and only best approach.  I want to focus more on the lesser known, less ideal approaches that still provide an opportunity for adding tests.  In this post I’ll enumerate some test-after workflows.  In my next post I’ll cover test-first. Bug Reporting When someone calls you up or forwards you a email with a vague description of a bug its usually standard procedure to create or verify a reproduction plan for the bug via manual testing and log that in a bug tracking system.  This can be problematic.  Often reproduction plans when written down might skip a step that seemed obvious to the tester at the time or they might be missing some crucial environment setting. Instead of data entry into a bug tracking system, try opening up the test project and adding a failing unit test to prove the bug.  The test project guarantees that all aspects of the environment are setup properly and no steps are missing.  The language in the test project is much more precise than the English that goes into a bug tracking system. This workflow can easily be extended for Enhancement Requests as well as Bug Reporting. Exploratory Testing Exploratory testing comes in when you aren’t sure how the system will behave in a new scenario.  The scenario wasn’t planned for in the initial system requirements and there isn’t an existing test for it.  By definition the system behaviour is “undefined”. So write a new unit test to define that behaviour.  Add assertions to the tests to confirm your assumptions.  The new test becomes part of the living system specification that is kept up to date with the test suite. Examples This workflow is especially good when developing APIs.  When you are finally done your production API then comes the job of writing documentation on how to consume the API.  Good documentation will also include code examples.  Don’t let these code examples merely exist in some accompanying manual; implement them in a test suite. Example tests and documentation do not have to be created after the production API is complete.  It is best to write the example code (tests) as you go just before the production code. Smoke Tests Every system has a typical use case.  This represents the basic, core functionality of the system.  If this fails after an upgrade the end users will be hosed and they will be scratching their heads as to how it could be possible that an update got released with this core functionality broken. The tests for this core functionality are referred to as “smoke tests”.  It is a good idea to have them automated and run with each build in order to avoid extreme embarrassment and angry customers. Coverage Analysis Code coverage analysis is a tool that reports how much of the production code base is exercised by the test suite.  In Visual Studio this can be found under the Test main menu item. The tool will report a total number for the code coverage, which can be anywhere between 0 and 100%.  Coverage Analysis shouldn’t be used strictly for numbers reporting.  Companies shouldn’t set minimum coverage targets that mandate that all projects must have at least 80% or 100% test coverage.  These arbitrary requirements just invite gaming of the coverage analysis, which makes the numbers useless. The analysis tool will break down the coverage by the various classes and methods in projects.  Instead of focusing on the total number, drill down into this view and see which classes have high or low coverage.  It you are surprised by a low number on a class this is an opportunity to add tests. When drilling through the classes there will be generally two types of reaction to a surprising low test coverage number.  The first reaction type is a recognition that there is low hanging fruit to be picked.  There may be some classes or methods that aren’t being tested, which could easy be.  The other reaction type is “OMG”.  This were you find a critical piece of code that isn’t under test.  In both cases, go and add the missing tests. Test Refactoring The general theme of this post up to this point has been how to add more and more tests to a test suite.  I’ll step back from that a bit and remind that every line of code is a liability.  Each line of code has to be read and maintained, which costs money.  This is true regardless whether the code is production code or test code. Remember that the primary goal of the test suite is that it be easy to read so that people can easily determine the specifications of the system.  Make sure that adding more and more tests doesn’t interfere with this primary goal. Perform code reviews on the test suite as often as on production code.  Hold the test code up to the same high readability standards as the production code.  If the tests are hard to read then change them.  Look to remove duplication.  Duplicate setup code between two or more test methods that can be moved to a shared function.  Entire test methods can be removed if it is found that the scenario it tests is covered by other tests.  Its OK to delete a test that isn’t pulling its own weight anymore. Remember to only start refactoring when all the test are green.  Don’t refactor the tests and the production code at the same time.  An automated test suite can be thought of as a double entry book keeping system.  The unchanging, passing production code serves as the tests for the test suite while refactoring the tests. As with all refactoring, it is best to fit this into your regular work rather than asking for time later to get it done.  Fit this into the standard red-green-refactor cycle.  The refactor step no only applies to production code but also the tests, but not at the same time.  Perhaps the cycle should be called red-green-refactor production-refactor tests (not quite as catchy).   That about covers most of the test-after workflows I can think of.  In my next post I’ll get into test-first workflows.

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• From J2EE to Java EE: what has changed?

  - by Bruno.Borges

  See original @Java_EE tweet on 29 May 2014 Yeap, it has been 8 years since the term J2EE was replaced, and still some people refer to it (mostly recruiters, luckily!). But then comes the question: what has changed besides the name? Our community friend Abhishek Gupta worked on this question and provided an excellent response titled "What's in a name? Java EE? J2EE?". But let me give you a few highlights here so you don't lose yourself with YATO (yet another tab opened): J2EE used to be an infrastructure and resources provider only, requiring developers to depend on external 3rd-party frameworks to then implement application requirements or improve productivity J2EE used to require hundreds of XML lines of codes to define just a dozen of resources like EJBs, MDBs, Servlets, and so on J2EE used to support only EAR (Enterprise Archives) with a bunch of other archives like JARs and WARs just to run a simple Web application And so on, and so on! It was a great technology but still required a lot of work to get something up and running. Remember xDoclet? Remember Struts? The old days of pure Hibernate code? Or when Ajax became a trending topic and we were all implementing it with DWR Servlet? Still, we J2EE developers survived, and learned, and helped evolve the platform to a whole new level of DX (Developer Experience). A new DX for J2EE suggested a new name. One that referred to the platform as the Enterprise Edition of Java, because "Java is why we're here" quoting Bill Shannon. The release of Java EE 5 included so many features that clearly showed developers the platform was going after all those DX gaps. Radical simplification of the persistence model with the introduction of JPA Support of Annotations following the launch of Java SE 5.0 Updated XML APIs with the introduction of StAX Drastic simplification of the EJB component model (with annotations!) Convention over Configuration and Dependency Injection A few bullets you may say but that represented a whole new DX and a vision for upcoming versions. Clearly, the release of Java EE 5 helped drive the future of the platform by reducing the number of XMLs, Java Interfaces, simplified configurations, provided convention-over-configuration, etc! We then saw the release of Java EE 6 with even more great features like Managed Beans, CDI, Bean Validation, improved JSP and Servlets APIs, JASPIC, the posisbility to deploy plain WARs and so many other improvements it is difficult to list in one sentence. And we've gotta give Spring Framework some credit here: thanks to Rod Johnson and team, concepts like Dependency Injection fit perfectly into the Java EE Platform. Clearly, Spring used to be one of the most inspiring frameworks for the Java EE platform, and it is great to see things like Pivotal and Spring supporting JSR 352 Batch API standard! Cooperation to keep improving DX at maximum in the server-side Java landscape.  The master piece result of these previous releases is seen and called today as Java EE 7, which by providing a newly and improved JavaServer Faces release, with new features for Web Development like WebSockets API, improved JAX-RS, and JSON-P, but also including Batch API and so many other great improvements, has increased developer productivity and brought innovation to server-side Java developers. Java EE is not just a new name (which was introduced back in May 2006!) but a new Developer Experience for server-side Java developers. To show you why we are here and where we are going (see the Java EE 8 update), we wanted to share with you a draft of the new Java EE logos that the evangelist team created, to help you spread the word about Java EE. You can get access to these images at the Java EE Platform Facebook Album, or the Google+ Java EE Platform Album whichever is better for you, but don't forget to like and/or +1 those social network profiles :-) A message to all job recruiters: stop using J2EE and start using Java EE if you want to find great Java EE 5, Java EE 6, or Java EE 7 developers To not only save you recruiter valuable characters when tweeting that job opportunity but to also match the correct term, we invite you to replace long terms like "Java/J2EE" or even worse "#Java #J2EE #JEE" or all these awkward combinations with the only acceptable hashtag: #JavaEE. And to prove that Java EE is catching among developers and even recruiters, and that J2EE is past, let me highlight here how are the jobs trends! The image below is from Indeed.com trends page, for the following keywords: J2EE, Java/J2EE, Java/JEE, JEE. As you can see, J2EE is indeed going away, while JEE saw some increase. Perhaps because some people are just lazy to type "Java" but at the same time they are aware that J2EE (the '2') is past. We shall forgive that for a while :-) Another proof that J2EE is going away is by looking at its trending statistics at Google. People have been showing less and less interest in the term J2EE. See the chart below:  Recruiter, if you still need proof that J2EE is past, that Java EE is trending, and that other job recruiters are seeking for Java EE developers, and that the developer community is aware of the new term, perhaps these other charts can show you what term you should be using. See for example the Job Trends for Java EE at Indeed.com and notice where it started... 2006! 8 years ago :-) Last but not least, the Google Trends for Java EE term (including the still wrong but forgivable JavaEE term) shows us that the new term is catching up very well. J2EE is past. Oh, and don't worry about the curves going down. We developers like to be hipsters sometimes and today only AngularJS, NodeJS, BigData are going up. Java EE and other traditional server-side technologies such as Spring, or even from other platforms such as Ruby on Rails, PHP, Grails, are pretty much consolidated and the curves... well, they are consolidated too. So If you are a Java EE developer, drop that J2EE from your résumé, and let recruiters also know that this term is past. Embrace Java EE, and enjoy a new developer experience for server-side Java developers. Java EE on TwitterJava EE on Google+Java EE on Facebook

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• DevConnections Spring 2010 Speaker Evals and Tips

  As a conference speaker, I always look forward to hearing from attendees whether they felt my sessions were valuable and worth their time.  Its always gratifying  get a high score, but of course its the (preferably constructive) criticism thats key to continued improvement.  Im by no means the best technical presenter around, and Im always looking for ways to improve. Ive recently spoken at a few events, including TechEd and an Ohio event called Stir Trek.  DevConnections was actually back in April, but theyre just getting their final evals out to speakers.  TechEd, of course, does online evals so immediately after your talks you can see what people think.  Ill try and post my TechEd evals in the next week or so. I gave 3 talks at DevConnections Spring 2010 / VS2010 Launch which I discussed in this previous blog post.  In this follow-up, Im just going to share some eval info and my thoughts on it, albeit a couple of months later. Pragmatic ASP.NET Tips, Tricks, and Tools Evals Turned In: 27 Overall Eval: 3.74 Average Score: 3.47 89% found the technical level Just Right.  7.4% thought it was too basic (3.6% did not respond).  Since nobody thought the content was Too complex, I could perhaps have added some more complex material, but having about 90% say its Just Right is pretty good. 92% said at least 50% of the material was new to them.  36% said 75% or more was new.  Thats also pretty good, I think. 77.8% can use the information immediately; 15% can use it within 2-6 months (7.2 % no response). Overall 78% rated the session Excellent, 18% Good, 4% Fair. All comments (9): Steve did a great job Excellent session! It was good. Im now super excited to attend Steves other sessions later today.  Very useful. One of the best speakers here.  Bring him back to future conferences please. Continue to have this session with new and old stuff.  I always find something I did not know about. Excellent!  This was the best session Ive seen all week. Did not increase font on all pages could not see. For Steve to have had more sessions. Note to self make the fonts bigger across the board.  Otherwise, this is all good for my ego. :)  This is always a very popular session and one I really enjoy giving.  Tips and Tricks talks are pretty easy because you dont have to go in depth with any particular thing, and theyre almost always with existing technology so youre not dealing with betas, lack of documentation, and other issues.  Its an easy session to do well, in my experience, and one which I think attendees definitely appreciate.   Whats New in ASP.NET MVC 2 Evals Turned In: 23 Overall Eval: 3.77 Average Score: 3.47 (wow, I cant believe I scored better on this talk than the tips and tricks talk, which Ive given many times and was more excited about) 96% found the technical level Just Right.  90% found 50% or more of the material to be new.  43% can use the info immediately, and another 43% can use it within 2-6 months I guess that speaks to adoption rates of MVC 2 among my attendees Overall 74% said the session was Excellent, 22% Good.  4% No Response. All Comments (6): Great job, thank you. Great speaker! Really good, a little lost in the code at some points, but great information. Speaker needs to repeat questions from audience for everyone to hear. Exceeded my expectations. Great speaker, very informative. I really do try to religiously repeat questions from the audience for everyone to hear, but obviously I didnt do it 100% of the time.  Note to self remember to repeat questions.  That and making fonts big are really basic speaker best practices, which just goes to prove that fundamentals are always something that can be perfected.   SOLIDify Your ASP.NET MVC 2 Application Evals Turned In: 8 (!) Overall Eval: 3.63 Average Score: 3.47 As I recall this was one of the last talks of the day / show, which might account for the low number of evals turned in.  I dont recall speaking to an empty room for this talk, although it certainly wasnt as crowded as the tips and tricks talk. 100% found the technical level Just Right.  100% found at least half the material new.  62.5% can use it at once and 37.5% within 2-6 months.  62.5% rated the session Excellent overall; 37.5% Good.  Im thinking there were 5 evals with all 4s checked and 3 with all 3s checked (4 = Excellent, 3 = Good) All Comments (3): This covered many topics Ive read about recently, and it helped reinforce them. It was a nice overview of the solid principle, but I thought there might be specifics for MVC2.  I am glad there is not. Move a little slower. Ok, so another fundamental dont go too fast.  Looks like I got one fundamental tip from the comments of each talk. My Take-Aways Remember the fundamentals.  Its worth going through a checklist prior to presenting to make sure these things are fresh in your mind.  Increase all font sizes.  Repeat all questions from audience members without microphones (this is also a great way to stall for time, btw).  Resist the urge to move too quickly especially if youre nervous or short of time.  Writing this up in a blog post also further reinforces these fundamentals for me, which is one of the main reasons why I do it I retain things better when I write them, and even moreso when I write them for public consumption since I have to really think about what Im saying.  And maybe a few of you find this interesting or helpful, which is a bonus. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• The Presentation Isn't Over Until It's Over

  - by Phil Factor

  The senior corporate dignitaries settled into their seats looking important in a blue-suited sort of way. The lights dimmed as I strode out in front to give my presentation.  I had ten vital minutes to make my pitch.  I was about to dazzle the top management of a large software company who were considering the purchase of my software product. I would present them with a dazzling synthesis of diagrams, graphs, followed by  a live demonstration of my software projected from my laptop.  My preparation had been meticulous: It had to be: A year’s hard work was at stake, so I’d prepared it to perfection.  I stood up and took them all in, with a gaze of sublime confidence. Then the laptop expired. There are several possible alternative plans of action when this happens     A. Stare at the smoking laptop vacuously, flapping ones mouth slowly up and down     B. Stand frozen like a statue, locked in indecision between fright and flight.     C. Run out of the room, weeping     D. Pretend that this was all planned     E. Abandon the presentation in favour of a stilted and tedious dissertation about the software     F. Shake your fist at the sky, and curse the sense of humour of your preferred deity I started for a few seconds on plan B, normally referred to as the ‘Rabbit in the headlamps of the car’ technique. Suddenly, a little voice inside my head spoke. It spoke the famous inane words of Yogi Berra; ‘The game isn't over until it's over.’ ‘Too right’, I thought. What to do? I ran through the alternatives A-F inclusive in my mind but none appealed to me. I was completely unprepared for this. Nowadays, longevity has since taught me more than I wanted to know about the wacky sense of humour of fate, and I would have taken two laptops. I hadn’t, but decided to do the presentation anyway as planned. I started out ignoring the dead laptop, but pretending, instead that it was still working. The audience looked startled. They were expecting plan B to be succeeded by plan C, I suspect. They weren’t used to denial on this scale. After my introductory talk, which didn’t require any visuals, I came to the diagram that described the application I’d written.  I’d taken ages over it and it was hot stuff. Well, it would have been had it been projected onto the screen. It wasn’t. Before I describe what happened then, I must explain that I have thespian tendencies.  My  triumph as Professor Higgins in My Fair Lady at the local operatic society is now long forgotten, but I remember at the time of my finest performance, the moment that, glancing up over the vast audience of  moist-eyed faces at the during the poignant  scene between Eliza and Higgins at the end, I  realised that I had a talent that one day could possibly  be harnessed for commercial use I just talked about the diagram as if it was there, but throwing in some extra description. The audience nodded helpfully when I’d done enough. Emboldened, I began a sort of mime, well, more of a ballet, to represent each slide as I came to it. Heaven knows I’d done my preparation and, in my mind’s eye, I could see every detail, but I had to somehow project the reality of that vision to the audience, much the same way any actor playing Macbeth should do the ghost of Banquo.  My desperation gave me a manic energy. If you’ve ever demonstrated a windows application entirely by mime, gesture and florid description, you’ll understand the scale of the challenge, but then I had nothing to lose. With a brief sentence of description here and there, and arms flailing whilst outlining the size and shape of  graphs and diagrams, I used the many tricks of mime, gesture and body-language  learned from playing Captain Hook, or the Sheriff of Nottingham in pantomime. I set out determinedly on my desperate venture. There wasn’t time to do anything but focus on the challenge of the task: the world around me narrowed down to ten faces and my presentation: ten souls who had to be hypnotized into seeing a Windows application:  one that was slick, well organized and functional I don’t remember the details. Eight minutes of my life are gone completely. I was a thespian berserker.  I know however that I followed the basic plan of building the presentation in a carefully controlled crescendo until the dazzling finale where the results were displayed on-screen.  ‘And here you see the results, neatly formatted and grouped carefully to enhance the significance of the figures, together with running trend-graphs!’ I waved a mime to signify an animated  window-opening, and looked up, in my first pause, to gaze defiantly  at the audience.  It was a sight I’ll never forget. Ten pairs of eyes were gazing in rapt attention at the imaginary window, and several pairs of eyes were glancing at the imaginary graphs and figures.  I hadn’t had an audience like that since my starring role in  Beauty and the Beast.  At that moment, I realized that my desperate ploy might work. I sat down, slightly winded, when my ten minutes were up.  For the first and last time in my life, the audience of a  ‘PowerPoint’ presentation burst into spontaneous applause. ‘Any questions?’ ‘Yes,  Have you got an agent?’ Yes, in case you’re wondering, I got the deal. They bought the software product from me there and then. However, it was a life-changing experience for me and I have never ever again trusted technology as part of a presentation.  Even if things can’t go wrong, they’ll go wrong and they’ll kill the flow of what you’re presenting.  if you can’t do something without the techno-props, then you shouldn’t do it.  The greatest lesson of all is that great presentations require preparation and  ‘stage-presence’ rather than fancy graphics. They’re a great supporting aid, but they should never dominate to the point that you’re lost without them.

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• SOA Suite Integration: Part 3: Loading files

  - by Anthony Shorten

  One of the most common scenarios in SOA Integration is the loading of a file into the product from an external source. In Oracle SOA Suite there is a File Adapter that can process many file types into your BPEL process. For this example I will use the File Adapter to load a file of user and emails to update the user object within the Oracle Utilities Application Framework. Remember you can repeat this process with other objects and other file types. Again I am illustrating the ease of integration. The first thing is to create an empty BPEL process that will hold our flow. In Oracle JDeveloper this can be achieved by specifying the Define Service Later template (as other templates have predefined inputs and outputs and in this case we want to specify those). So I will create simpleFileLoad process to house our process. You will start with an empty canvas so you need to first specify the load part of the process using the File Adapter. Select the File Adapter from the Component Palette under BPEL Services and drag and drop it to the left side Partner Links (left is input). You name the Service. In this case I chose LoadFile. Press Next. We will define the interface as part of the wizard so select Define from operation and schema (specified later). Press Next. We are going to choose Read File to denote that we will read the file and specify the default Operation Name as Read. Press Next. The next step is to tell the Adapter the location of the files, how to process them and what to do with them after they have been processed. I am using hardcoded locations in this example but you can have logical locations as well. Press Next. I am now going to tell the adapter how to recognize the files I want to load. In my case I am using CSV files and more importantly I am tell the adapter to run the process for each record in the file it encounters. Press Next. Now, I tell the adapter how often I want to poll for the files. I have taken the defaults. Press Next. At this stage I have no explanation of the format of the input. So I am going to invoke the Native Format Wizard which will guide me through the process of creating the file input format. Clicking the purple cog icon will start the wizard. After an introduction screen (not shown), you specify the format of the input file. The File Adapter supports multiple format types. For this example, I will use Delimited as I am going to load a CSV file. Press Next. The best way for the wizard to work is with a sample. I have a sample file and the wizard will ask how much of the file to use as a template. I will use the defaults. Note: If you are using a language that has other languages other than US-ASCII, it is at this point you specify the character set to use.  Press Next. The sample contains multiple instances of a single record type. The wizard supports complex types as well. We will use the appropriate setting for our file. Press Next. You have to specify the file element and the record element. This will be used by the input wizard to translate the CSV data into an XML structure (this will make sense later). I am using LoadUsers as my file delimiter (root element) and User Record as my record root element. Press Next. As the file is CSV the delimiter is "," so I will also specify that the End Of Line (EOL) indicator indicates the end of a record. Press Next. Up until this point your have not given the columns their names. In my case my sample includes the column names in the first record. This is not always the case but you can specify the names and formats of columns in this dialog (not shown). Press Next. The wizard now generates the schema for the input file. You can specify a name for the schema. I have used userupdate.xsd. We want to verify the schema so press Test. You can test the schema by specifying an input sample. and pressing the green play button. You will see the delimiters you specified earlier for the file and the records. Press Ok to continue. A confirmation screen will be displayed showing you the location of the schema in your project. Press Finish to return to the File Adapter configuration. You will now see the schema and elements prepopulated from the wizard. Press Next. The File Adapter configuration is now complete. Press Finish. Now you need to receive the input from the LoadFile component so we need to place a Receive node in the BPEL process by drag and dropping the Receive component from the Component Palette under BPEL Constructs onto the BPEL process. We link the receive process with the LoadFile component by dragging the left most connect node of the Receive node to the LoadFile component. Once the link is established you need to name the Receive node appropriately and as in the post of the last part of this series you need to generate input variables for the BPEL process to hold the input records in. You need to now add the product Web Service. The process is the same as described in the post of the last part of this series. You drop the Web Service BPEL Service onto the right side of the process and fill in the details of the WSDL URL . You also have to add an Invoke node to call the service and generate the input and outputs variables for the call in the Invoke node. Now, to get the inputs from File to the service. You have to use a Transform (you can use an Assign action but a Transform action is more flexible). You drag and drop the Transform component from the Component Palette under Oracle Extensions and place it between the Receive and Invoke nodes. We name the Transform Node, Mapper File and associate the source of the mapping the schema from the Receive node and the output will be the input variable from the Invoke node. We now build the transform. We first map the user and email attributes by drag and drop the elements from the left to the right. The reason we needed to use the transform is that we will be telling the AS-User service that we want to issue an update action. Remember when we registered the service we actually used Read as the default. If we do not otherwise inform the service to use the Update action it will use the Read action instead (which is not desired). To specify the update action you need to click on the transactionType node on the right and select Set Text to set the action. You need to specify the transactionType of UPD (for update). The mapping is now complete. The final BPEL process is ready for deployment. You then deploy the BPEL process to the server and to test the service by simply dropping a file, in the same pattern/name as you specified, in the directory you specified in the File Adapter. You will see each record as a separate instance entry in the Fusion Middleware Control console. You can now load files into the product. You can repeat this process for each type of file to process. While this was a simple example it illustrates the method of loading data can be achieved using SOA Suite in conjunction with our products.

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• VNIC - New feature of AK8 - Working with VNICs

  - by Steve Tunstall

  One of the important new features of the AK8 code is the ability to use multiple IP addresses on the same physical network port. This feature is called VNICs, or Virtual NICs. This allows us to no longer "burn" a whole port in a cluster when one cluster peer owns a network port. Traditionally, we have had to leave Net0 empty on controller 2, because it was used for managing controller 1. Vise-versa for Net1 on Controller 1. Then, if you have data going over 10GigE ports, you probably only had half of your ports running at any given time, and the partner 10GigE port on the other controller just sat there, doing nothing, unless the first controller went down. What a waste. Those days are over.  I want to thank and give a big shout-out to our good partner, OnX Enterprise Solutions, for allowing me to come into their lab and play around with their 7320 to do this demo. They let me make a big mess of their lab for the day as I played around with VNICs. If you're looking for a partner who knows Oracle well and can also piece together a solution from multiple vendors to get you what you need, OnX is a good choice. If you would like to talk to your local OnX rep, you can contact Scott Gill at [email protected] and he can point you in the right direction for your area.  Here we go: Here is what your Datalinks window looks like BEFORE you upgrade to AK8. Here's what the same screen looks like after you upgrade. See the new box? So here is my current network setup. I have my 4 physical interfaces setup each with an IP address. If I ping them, no problems.  So I can ping 180, 181, 251, and 252. However, if I try to ping 240, it does not work, as the 240 address is not being used by any of these interfaces, right?Let's change that. Here, I'm going to make a new Datalink by clicking the Datalink "Plus sign" button. I will check the VNIC box and tell it to use igb2, even though another interface is already using it. Now, I will create a new Interface, and choose "v_dl2" for it's datalink. My new network screen looks like this. A few things to take note of here. First, when I click the "igb2" device, it only highlights dl2 and int2. It does not highlight v_dl2 or v_int2.I think it should, but OK, it looks like VNICs don't highlight when you click the device. Second, note how the underscore character in v_dl2 and v_int2 do not seem to show on this screen. You can see it plainly if you go in and edit them, but from here it looks like a space instead of an underscore. Just a cosmetic bug, but something to be aware of. Now, if I click the VNIC datalink "v_dl2", on the other hand, it DOES highlight the device it belongs to, as it should. Seen here: Note that it did not, however, highlight int2 with it, even though int2 is connected to igb2. That's because we clicked v_dl2, which int2 has nothing to do with. So I'm OK with that. So let's try pinging 240 now. Of course, it works great.  So I now make another VNIC, and call it v_dl3 using igb3, and v_int3 with an address of 241. I then setup three shares, using ports 251, 240, and 241.Remember that IP 251 and 240 both are using the same physical port of igb2, and IP 241 is using port igb3. Next, I copy a folder full of stuff over to all three shares at the same time. I have analytics going so I can see the traffic. My top chart is showing the logical interfaces, and the bottom chart is showing the physical ports.Sure enough, look at the igb2 and vnic1 interfaces. They equal the traffic going over the igb2 physical port on the second chart. VNIC2, on the other hand, gets igb3 all to itself. This would work the same way with 10Gig or Infiniband ports. You can now have multiple IP addresses and even completely different subnets sharing the same physical ports. You may need to make route table entries for that. This allows us to use all of the ports you paid for with no more waste.  Very, very cool.  One small "bug" I found when doing this. It's really not a bug, it was designed to do this when VNICs were not around. But now that we have NVIC capability, they should probably change this. I've alerted the engineering team about this and they're looking into it, so perhaps it will be fixed in a later code. Here it is. Remember when we made the new VNIC datalink, I specifically said to click on the "Plus Sign" button to create it? I don't always do that. I really like to use the drag-and-drop method to create my datalinks in the network screen.HOWEVER, if you were to do that for building a VNIC, it will mess you up a little. Watch this. Here, I'm dragging igb3 over to make a new datalink. igb3 is already being used by dl3, but I'm going to make this a VNIC, so who cares, right? Well, the ZFSSA does not KNOW you are going to make it a VNIC, now does it? So... it works as designed and REMOVES the igb3 device from the current dl3 datalink in the background. See how it's now missing? At the same time, the dl3 datalink choice is missing from my list of possible VNICs for me to choose from!!!! Hey!!! I wanted to pick dl3. Why isn't it on the list??? Well, it can't be on this list because dl3 no longer has a device associated with it. Bummer for you. When you click cancel, the device is still missing from dl3. The fix is easy. Just edit dl3 by clicking the pencil button, do absolutely nothing, and click "Apply". The device will magically come back. Now, make the VNIC datalink by clicking the "Plus Sign" button. Sure enough, once you check the VNIC box, dl3 is a valid choice. No problem.  That's it for now. Have fun with VNICs.

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• SOA Implementation Challenges

  Why do companies think that if they put up a web service that they are doing Service-Oriented Architecture (SOA)? Unfortunately, the IT and business world love to run on the latest hype or buzz words of which very few even understand the meaning. One of the largest issues companies have today as they consider going down the path of SOA, is the lack of knowledge regarding the architectural style and the over usage of the term SOA. So how do we solve this issue?I am sure most of you are thinking by now that you know what SOA is because you developed a few web services.  Isn’t that SOA, right? No, that is not SOA, but instead Just Another Web Service (JAWS). For us to better understand what SOA is let’s look at a few definitions.Douglas K. Bary defines service-oriented architecture as a collection of services. These services are enabled to communicate with each other in order to pass data or coordinating some activity with other services.If you look at this definition closely you will notice that Bary states that services communicate with each other. Let us compare this statement with my first statement regarding companies that claim to be doing SOA when they have just a collection of web services. In order for these web services to for an SOA application they need to be interdependent on one another forming some sort of architectural hierarchy. Just because a company has a few web services does not mean that they are all interconnected.SearchSOA from TechTarget.com states that SOA defines how two computing entities work collectively to enable one entity to perform a unit of work on behalf of another. Once again, just because a company has a few web services does not guarantee that they are even working together let alone if they are performing work for each other.SearchSOA also points out service interactions should be self-contained and loosely-coupled so that all interactions operate independent of each other.Of all the definitions regarding SOA Thomas Erl’s seems to shed the most light on this concept. He states that “SOA establishes an architectural model that aims to enhance the efficiency, agility, and productivity of an enterprise by positioning services as the primary means through which solution logic is represented in support of the realization of the strategic goals associated with service-oriented computing.” (Erl, 2011) Once again this definition proves that a collection of web services does not mean that a company is doing SOA. However, it does mean that a company has a collection of web services, and that is it.In order for a company to start to go down the path of SOA, they must take  a hard look at their existing business process while abstracting away any technology so that they can define what is they really want to accomplish. Once a company has done this, they can begin to factor out common sub business process like credit card process, user authentication or system notifications in to small components that can be built independent of each other and then reassembled to form new and dynamic services that are loosely coupled and agile in that they can change as a business grows.Another key pitfall of companies doing SOA is the fact that they let vendors drive their architecture. Why do companies do this? Vendors’ do not hold your company’s success as their top priority; in fact they hold their own success as their top priority by selling you as much stuff as you are willing to buy. In my experience companies tend to strive for the maximum amount of benefits with a minimal amount of cost. Does anyone else see any conflicts between this and the driving force behind vendors.Mike Kavis recommends in an article written in CIO.com that companies need to figure out what they need before they talk to a vendor or at least have some idea of what they need. It is important to thoroughly evaluate each vendor and watch them perform a live demo of their system so that you as the company fully understand what kind of product or service the vendor is actually offering. In addition, do research on each vendor that you are considering, check out blog posts, online reviews, and any information you can find on the vendor through various search engines.Finally he recommends companies to verify any recommendations supplied by a vendor. From personal experience this is very important. I can remember when the company I worked for purchased a $200,000 add-on to their phone system that never actually worked as it was intended. In fact, just after my departure from the company started the process of attempting to get their money back from the vendor. This potentially could have been avoided if the company had done the research before selecting this vendor to ensure that their product and vendor would live up to their claims. I know that some SOA vendor offer free training regarding SOA because they know that there are a lot of misconceptions about the topic. Superficially this is a great thing for companies to take part in especially if the company is starting to implement SOA architecture and are still unsure about some topics or are looking for some guidance regarding the topic. However beware that some companies will focus on their product line only regarding the training. As an example, InfoWorld.com claims that companies providing deep seminars disguised as training, focusing more about ESBs and SOA governance technology, and less on how to approach and solve the architectural issues of the attendees.In short, it is important to remember that we as software professionals are responsible for guiding a business’s technology sections should be well informed and fully understand any new concepts that may be considered for implementation. As I have demonstrated already a company that has a few web services does not mean that they are doing SOA.  Additionally, we must not let the new buzz word of the day drive our technology, but instead our technology decisions should be driven from research and proven experience. Finally, it is important to rely on vendors when necessary, however, always take what they say with a grain of salt while cross checking any claims that they may make because we have to live with the aftermath of a system after the vendors are gone.   References: Barry, D. K. (2011). Service-oriented architecture (SOA) definition. Retrieved 12 12, 2011, from Service-Architecture.com: http://www.service-architecture.com/web-services/articles/service-oriented_architecture_soa_definition.html Connell, B. (2003, 9). service-oriented architecture (SOA). Retrieved 12 12, 2011, from SearchSOA: http://searchsoa.techtarget.com/definition/service-oriented-architecture Erl, T. (2011, 12 12). Service-Oriented Architecture. Retrieved 12 12, 2011, from WhatIsSOA: http://www.whatissoa.com/p10.php InfoWorld. (2008, 6 1). Should you get your SOA knowledge from SOA vendors? . Retrieved 12 12, 2011, from InfoWorld.com: http://www.infoworld.com/d/architecture/should-you-get-your-soa-knowledge-soa-vendors-453 Kavis, M. (2008, 6 18). Top 10 Reasons Why People are Making SOA Fail. Retrieved 12 13, 2011, from CIO.com: http://www.cio.com/article/438413/Top_10_Reasons_Why_People_are_Making_SOA_Fail?page=5&taxonomyId=3016  

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• Why JSF Matters (to You)

  - by reza_rahman

        "Those who have knowledge, don’t predict. Those who predict, don’t have knowledge."                                                                                                    – Lao Tzu You may have noticed Thoughtworks recently crowned the likes AngularJS, etc imminent successors to server-side web frameworks. They apparently also deemed it necessary to single out JSF for righteous scorn. I have to say as I was reading the analysis I couldn't help but remember they also promptly jumped on the Ruby, Rails, Clojure, etc bandwagon a good few years ago seemingly similarly crowing these dynamic languages imminent successors to Java. I remember thinking then as I do now whether the folks at Thoughtworks are really that much smarter than me or if they are simply more prone to the Hipster buzz of the day. I'll let you make the final call on that one. I also noticed mention of "J2EE" in the context of JSF and had to wonder how up-to-date or knowledgeable the person writing the analysis actually was given that the term was basically retired almost a decade ago. There's one thing that I am absolutely sure about though - as a long time pretty happy user of JSF, I had no choice but to speak up on what I believe JSF offers. If you feel the same way, I would encourage you to support the team behind JSF whose hard work you may have benefited from over the years. True to his outspoken character PrimeFaces lead Cagatay Civici certainly did not mince words making the case for the JSF ecosystem - his excellent write-up is well worth a read. He specifically pointed out the practical problems in going whole hog with bare metal JavaScript, CSS, HTML for many development teams. I'll admit I had to smile when I read his closing sentence as well as the rather cheerful comments to the post from actual current JSF/PrimeFaces users that are apparently supposed to be on a gloomy death march. In a similar vein, OmniFaces developer Arjan Tijms did a great job pointing out the fact that despite the extremely competitive server-side Java Web UI space, JSF seems to manage to always consistently come out in either the number one or number two spot over many years and many data sources - do give his well-written message in the JAX-RS user forum a careful read. I don't think it's really reasonable to expect this to be the case for so many years if JSF was not at least a capable if not outstanding technology. If fact if you've ever wondered, Oracle itself is one of the largest JSF users on the planet. As Oracle's Shay Shmeltzer explains in a recent JSF Central interview, many of Oracle's strategic products such as ADF, ADF Mobile and Fusion Applications itself is built on JSF. There are well over 3,000 active developers working on these codebases. I don't think anyone can think of a more compelling reason to make sure that a technology is as effective as possible for practical development under real world conditions. Standing on the shoulders of the above giants, I feel like I can be pretty brief in making my own case for JSF: JSF is a powerful abstraction that brings the original Smalltalk MVC pattern to web development. This means cutting down boilerplate code to the bare minimum such that you really can think of just writing your view markup and then simply wire up some properties and event handlers on a POJO. The best way to see what this really means is to compare JSF code for a pretty small case to other approaches. You should then multiply the additional work for the typical enterprise project to try to understand what the productivity trade-offs are. This is reason alone for me to personally never take any other approach seriously as my primary web UI solution unless it can match the sheer productivity of JSF. Thanks to JSF's focus on components from the ground-up JSF has an extremely strong ecosystem that includes projects like PrimeFaces, RichFaces, OmniFaces, ICEFaces and of course ADF Faces/Mobile. These component libraries taken together constitute perhaps the largest widget set ever developed and optimized for a single web UI technology. To begin to grasp what this really means, just briefly browse the excellent PrimeFaces showcase and think about the fact that you can readily use the widgets on that showcase by just using some simple markup and knowing near to nothing about AJAX, JavaScript or CSS. JSF has the fair and legitimate advantage of being an open vendor neutral standard. This means that no single company, individual or insular clique controls JSF - openness, transparency, accountability, plurality, collaboration and inclusiveness is virtually guaranteed by the standards process itself. You have the option to choose between compatible implementations, escape any form of lock-in or even create your own compatible implementation! As you might gather from the quote at the top of the post, I am not a fan of crystal ball gazing and certainly don't want to engage in it myself. Who knows? However far-fetched it may seem maybe AngularJS is the only future we all have after all. If that is the case, so be it. Unlike what you might have been told, Java EE is about choice at heart and it can certainly work extremely well as a back-end for AngularJS. Likewise, you are also most certainly not limited to just JSF for working with Java EE - you have a rich set of choices like Struts 2, Vaadin, Errai, VRaptor 4, Wicket or perhaps even the new action-oriented web framework being considered for Java EE 8 based on the work in Jersey MVC... Please note that any views expressed here are my own only and certainly does not reflect the position of Oracle as a company.

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• FOUR questions to ask if you are implementing DATABASE-AS-A-SERVICE

  - by Sudip Datta

  During my ongoing tenure at Oracle, I have met all types of DBAs. Happy DBAs, unhappy DBAs, proud DBAs, risk-loving DBAs, cautious DBAs. These days, as Database-as-a-Service (DBaaS) becomes more mainstream, I find some complacent DBAs who are basking in their achievement of having implemented DBaaS. Some others, however, are not that happy. They grudgingly complain that they did not have much of a say in the implementation, they simply had to follow what their cloud architects (mostly infrastructure admins) offered them. In most cases it would be a database wrapped inside a VM that would be labeled as “Database as a Service”. In other cases, it would be existing brute-force automation simply exposed in a portal. As much as I think that there is more to DBaaS than those approaches and often get tempted to propose Enterprise Manager 12c, I try to be objective. Neither do I want to dampen the spirit of the happy ones, nor do I want to stoke the pain of the unhappy ones. As I mentioned in my previous post, I don’t deny vanilla automation could be useful. I like virtualization too for what it has helped us accomplish in terms of resource management, but we need to scrutinize its merit on a case-by-case basis and apply it meaningfully. For DBAs who either claim to have implemented DBaaS or are planning to do so, I simply want to provide four key questions to ponder about: 1. Does it make life easier for your end users? Database-as-a-Service can have several types of end users. Junior DBAs, QA Engineers, Developers- each having their own skillset. The objective of DBaaS is to make their life simple, so that they can focus on their core responsibilities without having to worry about additional stuff. For example, if you are a Developer using Oracle Application Express (APEX), you want to deal with schema, objects and PL/SQL code and not with datafiles or listener configuration. If you are a QA Engineer needing database copies for functional testing, you do not want to deal with underlying operating system patching and compliance issues. The question to ask, therefore, is, whether DBaaS makes life easier for those users. It is often convenient to give them VM shells to deal with a la Amazon EC2 IaaS, but is that what they really want? Is it a productive use of a developer's time if he needs to apply RPM errata to his Linux operating system. Asking him to keep the underlying operating system current is like making a guest responsible for a restaurant's decor. 2. Does it make life easier for your administrators? Cloud, in general, is supposed to free administrators from attending to mundane tasks like provisioning services for every single end user request. It is supposed to enable a readily consumable platform and enforce standardization in the process. For example, if a Service Catalog exposes DBaaS of specific database versions and configurations, it, by its very nature, enforces certain discipline and standardization within the IT environment. What if, instead of specific database configurations, cloud allowed each end user to create databases of their liking resulting in hundreds of version and patch levels and thousands of individual databases. Therefore the right question to ask is whether the unwanted consequence of DBaaS is OS and database sprawl. And if so, who is responsible for tracking them, backing them up, administering them? Studies have shown that these administrative overheads increase exponentially with new targets, and it could result in a management nightmare. That leads us to our next question. 3. Does it satisfy your Security Officers and Compliance Auditors? Compliance Auditors need to know who did what and when. They also want the cloud platform to be secure, so that end users have little freedom in tampering with it. Dealing with VM sprawl is not the easiest of challenges, let alone dealing with them as they keep getting reconfigured and moved around. This leads to the proverbial needle in the haystack problem, and all it needs is one needle to cause a serious compliance issue in the enterprise. Bottomline is, flexibility and agility should not come at the expense of compliance and it is very important to get the balance right. Can we have security and isolation without creating compliance challenges? Instead of a ‘one size fits all approach’ i.e. OS level isolation, can we think smartly about database isolation or schema based isolation? This is where the appropriate resource modeling needs to be applied. The usual systems management vendors out there with heterogeneous common-denominator approach have compromised on these semantics. If you follow Enterprise Manager’s DBaaS solution, you will see that we have considered different models, not precluding virtualization, for different customer use cases. The judgment to use virtual assemblies versus databases on physical RAC versus Schema-as-a-Service in a single database, should be governed by the need of the applications and not by putting compliance considerations in the backburner. 4. Does it satisfy your CIO? Finally, does it satisfy your higher ups? As the sponsor of cloud initiative, the CIO is expected to lead an IT transformation project, not merely a run-of-the-mill IT operations. Simply virtualizing server resources and delivering them through self-service is a good start, but hardly transformational. CIOs may appreciate the instant benefit from server consolidation, but studies have revealed that the ROI from consolidation would flatten out at 20-25%. The question would be: what next? As we go higher up in the stack, the need to virtualize, segregate and optimize shifts to those layers that are more palpable to the business users. As Sushil Kumar noted in his blog post, " the most important thing to note here is the enterprise private cloud is not just an IT project, rather it is a business initiative to create an IT setup that is more aligned with the needs of today's dynamic and highly competitive business environment." Business users could not care less about infrastructure consolidation or virtualization - they care about business agility and service level assurance. Last but not the least, lot of CIOs get miffed if we ask them to throw away their existing hardware investments for implementing DBaaS. In Oracle, we always emphasize on freedom of choosing a platform; hence Enterprise Manager’s DBaaS solution is platform neutral. It can work on any Operating System (that the agent is certified on) Oracle’s hardware as well as 3rd party hardware. As a parting note, I urge you to remember these 4 questions. Remember that your satisfaction as an implementer lies in the satisfaction of others.

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• LINQ – SequenceEqual() method

  - by nmarun

  I have been looking at LINQ extension methods and have blogged about what I learned from them in my blog space. Next in line is the SequenceEqual() method. Here’s the description about this method: “Determines whether two sequences are equal by comparing the elements by using the default equality comparer for their type.” Let’s play with some code: 1: int[] numbers = { 5, 4, 1, 3, 9, 8, 6, 7, 2, 0 }; 2: // int[] numbersCopy = numbers; 3: int[] numbersCopy = { 5, 4, 1, 3, 9, 8, 6, 7, 2, 0 }; 4:  5: Console.WriteLine(numbers.SequenceEqual(numbersCopy)); This gives an output of ‘True’ – basically compares each of the elements in the two arrays and returns true in this case. The result is same even if you uncomment line 2 and comment line 3 (I didn’t need to say that now did I?). So then what happens for custom types? For this, I created a Product class with the following definition: 1: class Product 2: { 3: public int ProductId { get; set; } 4: public string Name { get; set; } 5: public string Category { get; set; } 6: public DateTime MfgDate { get; set; } 7: public Status Status { get; set; } 8: } 9:  10: public enum Status 11: { 12: Active = 1, 13: InActive = 2, 14: OffShelf = 3, 15: } In my calling code, I’m just adding a few product items: 1: private static List<Product> GetProducts() 2: { 3: return new List<Product> 4: { 5: new Product 6: { 7: ProductId = 1, 8: Name = "Laptop", 9: Category = "Computer", 10: MfgDate = new DateTime(2003, 4, 3), 11: Status = Status.Active, 12: }, 13: new Product 14: { 15: ProductId = 2, 16: Name = "Compact Disc", 17: Category = "Water Sport", 18: MfgDate = new DateTime(2009, 12, 3), 19: Status = Status.InActive, 20: }, 21: new Product 22: { 23: ProductId = 3, 24: Name = "Floppy", 25: Category = "Computer", 26: MfgDate = new DateTime(1993, 3, 7), 27: Status = Status.OffShelf, 28: }, 29: }; 30: } Now for the actual check: 1: List<Product> products1 = GetProducts(); 2: List<Product> products2 = GetProducts(); 3:  4: Console.WriteLine(products1.SequenceEqual(products2)); This one returns ‘False’ and the reason is simple – this one checks for reference equality and the products in the both the lists get different ‘memory addresses’ (sounds like I’m talking in ‘C’). In order to modify this behavior and return a ‘True’ result, we need to modify the Product class as follows: 1: class Product : IEquatable<Product> 2: { 3: public int ProductId { get; set; } 4: public string Name { get; set; } 5: public string Category { get; set; } 6: public DateTime MfgDate { get; set; } 7: public Status Status { get; set; } 8:  9: public override bool Equals(object obj) 10: { 11: return Equals(obj as Product); 12: } 13:  14: public bool Equals(Product other) 15: { 16: //Check whether the compared object is null. 17: if (ReferenceEquals(other, null)) return false; 18:  19: //Check whether the compared object references the same data. 20: if (ReferenceEquals(this, other)) return true; 21:  22: //Check whether the products' properties are equal. 23: return ProductId.Equals(other.ProductId) 24: && Name.Equals(other.Name) 25: && Category.Equals(other.Category) 26: && MfgDate.Equals(other.MfgDate) 27: && Status.Equals(other.Status); 28: } 29:  30: // If Equals() returns true for a pair of objects 31: // then GetHashCode() must return the same value for these objects. 32: // read why in the following articles: 33: // http://geekswithblogs.net/akraus1/archive/2010/02/28/138234.aspx 34: // http://stackoverflow.com/questions/371328/why-is-it-important-to-override-gethashcode-when-equals-method-is-overriden-in-c 35: public override int GetHashCode() 36: { 37: //Get hash code for the ProductId field. 38: int hashProductId = ProductId.GetHashCode(); 39:  40: //Get hash code for the Name field if it is not null. 41: int hashName = Name == null ? 0 : Name.GetHashCode(); 42:  43: //Get hash code for the ProductId field. 44: int hashCategory = Category.GetHashCode(); 45:  46: //Get hash code for the ProductId field. 47: int hashMfgDate = MfgDate.GetHashCode(); 48:  49: //Get hash code for the ProductId field. 50: int hashStatus = Status.GetHashCode(); 51: //Calculate the hash code for the product. 52: return hashProductId ^ hashName ^ hashCategory & hashMfgDate & hashStatus; 53: } 54:  55: public static bool operator ==(Product a, Product b) 56: { 57: // Enable a == b for null references to return the right value 58: if (ReferenceEquals(a, b)) 59: { 60: return true; 61: } 62: // If one is null and the other not. Remember a==null will lead to Stackoverflow! 63: if (ReferenceEquals(a, null)) 64: { 65: return false; 66: } 67: return a.Equals((object)b); 68: } 69:  70: public static bool operator !=(Product a, Product b) 71: { 72: return !(a == b); 73: } 74: } Now THAT kinda looks overwhelming. But lets take one simple step at a time. Ok first thing you’ve noticed is that the class implements IEquatable<Product> interface – the key step towards achieving our goal. This interface provides us with an ‘Equals’ method to perform the test for equality with another Product object, in this case. This method is called in the following situations: when you do a ProductInstance.Equals(AnotherProductInstance) and when you perform actions like Contains<T>, IndexOf() or Remove() on your collection Coming to the Equals method defined line 14 onwards. The two ‘if’ blocks check for null and referential equality using the ReferenceEquals() method defined in the Object class. Line 23 is where I’m doing the actual check on the properties of the Product instances. This is what returns the ‘True’ for us when we run the application. I have also overridden the Object.Equals() method which calls the Equals() method of the interface. One thing to remember is that anytime you override the Equals() method, its’ a good practice to override the GetHashCode() method and overload the ‘==’ and the ‘!=’ operators. For detailed information on this, please read this and this. Since we’ve overloaded the operators as well, we get ‘True’ when we do actions like: 1: Console.WriteLine(products1.Contains(products2[0])); 2: Console.WriteLine(products1[0] == products2[0]); This completes the full circle on the SequenceEqual() method. See the code used in the article here.

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• Dell Optiplex 980 vs. Dell Studio XPS 9000?

  - by Dave

  My company is allowing me to upgrade to either the XPS 9000 or the Optiplex 980. I haven't bought an Optiplex in over a decade, and the only thing I can remember is that the Optiplex is really meant for corporate IT environments, and we're not even close being large enough to have IT issues. I think the components might be of higher quality as well, like the motherboard and power supply. The XPS 9000 is about $150 cheaper than the Optiplex, but the Optiplex has 4GB more RAM, a 2nd video card, and an extra year of service. Seems like the Optiplex is a better deal overall, but since I haven't ever used one, I wanted to see what everyone else here thought.

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• Can't boot up computer windows 8 installation

  - by danny ramirez

  I wanted to install Windows 8 with a volume partition and when the Windows 8 was installing it rebooted and it gave me an error: The digital signature for this file couldn't be verified. File :windows \system 32\winload.exe error code 0xc0000428. I have tried bootec commands and they didn't seem to fix it. Also my Windows 7 got deleted and I only have to boot with the Windows 8 error, so I can't do anything not even boot to safe mode. I have tried to install Windows 8 from disk later on and it won't let me because it keeps rebooting and starting the installation again, so I took off the disk before it rebooted and it takes me to that error again. Remember that's my only boot option so I'm stuck in the installation disk.

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• Easy Update "Table of Contents" feature in Microsoft Word 2007 VS. Microsoft word 2010

  - by xarzu

  I am currently working on a document that was written using Microsoft Word 2007 and I am also using Microsoft Word 2007 to update the document. It is just the way of the workplace I am now in. I have noticed that the feature of adding nested headers ("subheaders" perhaps) does not work the same as I remember it did with Microsoft Word 2010. Since I am not the original author of the document, I am not sure if the table of contents was set up the right way. So my first question is: How do I see if the table of contents was set up properly in Microsoft Word 2007 to allow automatic updates whenever a subheader is added to the text. There seems to be a number of other things going on with the document that do not seem right. But maybe if we fix this problem first the other issues will dissolve or be lessened.

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• "Product installation unsuccessful, please reinstall" error in CorelDraw X3 on Windows 7

  - by Donotalo

  I've been using corel draw x3 and windows 7 for more than a month. I cannot remember when I last used corel draw x3. Today I've found something unusual. My PC has two account: one with admin rights and another is standard account. Corel Draw X3 runs fine on admin account, but when it is started from standard account (without admin right), it shows the following error: Product installation unsuccessful, please reinstall I could run this product definitely on standard user account last month. But it is not running now. I tried to run it with all compatibility mode: from windows 95 to vista service pack 2. For some mode, it opens and closes immediately after showing the splash screen, and for other mode it shows the above error. How to fix this problem?

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