Search Results

Search found 19793 results on 792 pages for 'media library'.

Page 599/792 | < Previous Page | 595 596 597 598 599 600 601 602 603 604 605 606  | Next Page >

  • How to decode Google spreadsheet's Json respose as a Php Array

    - by Mohammad
    My google Docs Spreadsheet call returns this response in the json format (I only need everything after "rows") please look at the formatted response here : ) I use php's json_decode function to parse the data and use it (Yes, I am awful at php) This code returns NULL, and according to the documentation, NULL is returned "if the json cannot be decoded". $json = file_get_contents($jsonurl); $json_output = json_decode($json); var_dump ($json_output); // Returns NULL Basically, what i want to accomplish is to make a simple array from the first row values of the Json response. like this $array = {'john','John Handcock','[email protected]','2929292','blanc'} You guys are genius, I would appreciate your insight and help on this very much! Answer as "sberry2A" mentions bellow, the response is not valid Json, google offers the Zend Json library for this purpose, tho I decided to parse the tsv-excel version instead :)

    Read the article

  • How can I get the GUID from a PDB file?

    - by thoughton
    Hello, Does anyone know how to get the GUID from a PDB file? I'm using Microsoft's Debug Interface Access SDK http://msdn.microsoft.com/en-us/library/f0756hat.aspx and getting E_PDB_INVALID_SIG when passing in the GUID i expect when trying to load the PDB. I'd just like to know the GUID of the PDB so I can be certain that it's mismatching and not just a PDB that's perhaps corrupted somehow. Is there a tool that can do this? I've tried dia2dump and dumpbin, but with no joy... Many thanks, thoughton.

    Read the article

  • Use method not defined in Interface [Java]

    - by Samuel
    Hello World, I have an assignment and i got a library including an interface class. [InfoItem] I implement this class [Item]. Now i am required to write a method watchProgram(InfoItem item) [other class, importing InfoItem], which (as shown) requires an InfoItem. The passed parameter item has a variable 'Recorded' [boolean] which i want to edit using a method changeRecorded() that i defined in the implementation of InfoItem. I cannot edit the interface and i get an error message that the method is not found [cannot find symbol].. Any hints, suggestions, solutions? Thanks!! -Samuel-

    Read the article

  • Algorithm on trajectory analysis.

    - by Arman
    Hello, I would like to analyse the trajectory data based on given templates. I need to stack the similar trajectories together. The data is a set of coordinates xy,xy,xy and the templates are again the lines defined by the set of control points. I don't know to what direction to go, maybe to Neural Networks or pattern recognition? Could you please advace me page, book or library to start with? kind regards Arman. PS. Is it the right place to ask the question?

    Read the article

  • How can I make mock-0.6 return a sequence of values?

    - by Chris R
    I'm using the mock-0.6 library from http://www.voidspace.org.uk/python/mock/mock.html to mock out a framework for testing, and I want to have a mock method return a series of values, each time it's called. Right now, this is what I figured should work: def returnList(items): def sideEffect(*args, **kwargs): for item in items: yield item yield mock.DEFAULT return sideEffect mock = Mock(side_effect=returnList(aListOfValues)) values = mock() log.info("Got %s", values) And the log output is this: subsys: INFO: Got <generator object func at 0x1021db500> So, the side effect is returning the generator, not the next value, which seems wrong. Where am I getting this wrong?

    Read the article

  • How to extract frequency information from samples from PortAudio using FFTW in C

    - by houbysoft
    Hi all, I want to make a program that would record audio data using PortAudio (I have this part done) and then display the frequency information of that recorded audio (for now, I'd like to display the average frequency of each of the group of samples as they come in). From some research I've done, I know that I need to do an FFT. So I googled for a library to do that, in C, and found FFTW. However, now I am a little lost. What exactly am I supposed to do with the samples I recorded to extract some frequency information from them? What kind of FFT should I use (I assume I'd need a real data 1D?)? And once I'd do the FFT, how do I get the frequency information from the data it gives me? Thanks a lot in advance.

    Read the article

  • Online Password Security Tactics

    - by BuckWoody
    Recently two more large databases were attacked and compromised, one at the popular Gawker Media sites and the other at McDonald’s. Every time this kind of thing happens (which is FAR too often) it should remind the technical professional to ensure that they secure their systems correctly. If you write software that stores passwords, it should be heavily encrypted, and not human-readable in any storage. I advocate a different store for the login and password, so that if one is compromised, the other is not. I also advocate that you set a bit flag when a user changes their password, and send out a reminder to change passwords if that bit isn’t changed every three or six months.    But this post is about the *other* side – what to do to secure your own passwords, especially those you use online, either in a cloud service or at a provider. While you’re not in control of these breaches, there are some things you can do to help protect yourself. Most of these are obvious, but they contain a few little twists that make the process easier.   Use Complex Passwords This is easily stated, and probably one of the most un-heeded piece of advice. There are three main concepts here: ·         Don’t use a dictionary-based word ·         Use mixed case ·         Use punctuation, special characters and so on   So this: password Isn’t nearly as safe as this: P@ssw03d   Of course, this only helps if the site that stores your password encrypts it. Gawker does, so theoretically if you had the second password you’re in better shape, at least, than the first. Dictionary words are quickly broken, regardless of the encryption, so the more unusual characters you use, and the farther away from the dictionary words you get, the better.   Of course, this doesn’t help, not even a little, if the site stores the passwords in clear text, or the key to their encryption is broken. In that case…   Use a Different Password at Every Site What? I have hundreds of sites! Are you kidding me? Nope – I’m not. If you use the same password at every site, when a site gets attacked, the attacker will store your name and password value for attacks at other sites. So the only safe thing to do is to use different names or passwords (or both) at each site. Of course, most sites use your e-mail as a username, so you’re kind of hosed there. So even though you have hundreds of sites you visit, you need to have at least a different password at each site.   But it’s easier than you think – if you use an algorithm.   What I’m describing is to pick a “root” password, and then modify that based on the site or purpose. That way, if the site is compromised, you can still use that root password for the other sites.   Let’s take that second password: P@ssw03d   And now you can append, prepend or intersperse that password with other characters to make it unique to the site. That way you can easily remember the root password, but make it unique to the site. For instance, perhaps you read a lot of information on Gawker – how about these:   P@ssw03dRead ReadP@ssw03d PR@esasdw03d   If you have lots of sites, tracking even this can be difficult, so I recommend you use password software such as Password Safe or some other tool to have a secure database of your passwords at each site. DO NOT store this on the web. DO NOT use an Office document (Microsoft or otherwise) that is “encrypted” – the encryption office automation packages use is very trivial, and easily broken. A quick web search for tools to do that should show you how bad a choice this is.   Change Your Password on a Schedule I know. It’s a real pain. And it doesn’t seem worth it…until your account gets hacked. A quick note here – whenever a site gets hacked (and I find out about it) I change the password at that site immediately (or quit doing business with them) and then change the root password on every site, as quickly as I can.   If you follow the tip above, it’s not as hard. Just add another number, year, month, day, something like that into the mix. It’s not unlike making a Primary Key in an RDBMS.   P@ssw03dRead10242010   Change the site, and then update your password database. I do this about once a month, on the first or last day, during staff meetings. (J)   If you have other tips, post them here. We can all learn from each other on this.

    Read the article

  • Easiest way of unit testing C code with Python

    - by Jon Mills
    I've got a pile of C code that I'd like to unit test using Python's unittest library (in Windows), but I'm trying to work out the best way of interfacing the C code so that Python can execute it (and get the results back). Does anybody have any experience in the easiest way to do it? Some ideas include: Wrapping the code as a Python C extension using the Python API Wrap the C code using SWIG Add a DLL wrapper to the C code and load it into Python using ctypes Add a small XML-RPC server to the c-code and call it using xmlrpclib (yes, I know this seems a bit far-out!) Is there a canonical way of doing this? I'm going to be doing this quite a lot, with different C modules, so I'd like to find a way which is least effort.

    Read the article

  • Scalaz Kleisli question

    - by oxbow_lakes
    There is a trait called Kleisli in the scalaz library. Looking at the code: import scalaz._ import Scalaz._ type StringPair = (String, String) val f: Int => List[String] = (i: Int) => List((i |+| 1).toString, (i |+| 2).toString) val g: String => List[StringPair] = (s: String) => List("X" -> s, s -> "Y") val k = kleisli(f) >=> kleisli(g) //this gives me a function: Int => List[(String, String)] Calling the function k with the value of 2 gives: println( k(2) ) //Prints: List((X,3), (3,Y), (X,4), (4,Y)) My question is: how would I use Scalaz to combine f and g to get a function m such that the output of m(2) would be: val m = //??? some combination of f and g println( m(2) ) //Prints: List((X,3), (X,4), (3,Y), (4,Y)) Is this even possible?

    Read the article

  • How to read in text from the visual studio debug output window

    - by Jeremy Bell
    I've read several articles that tell you how to add text to the output window in visual studio from within an Add-On (specifically, a visual studio 2008 integration package, via the visual studio 2008 SDK 1.1), but no examples of how to read text from the output window. My goal is to parse text from the debug output window while debugging a certain application (TRACE output and possibly stdin/stdout). The IVsOutputWindowPane interface has no methods for reading in text from the output window. The documentation seems to imply that it is possible, but it doesn't provide an example: http://msdn.microsoft.com/en-us/library/bb166236(VS.80).aspx Quote: In addition, the OutputWindow and OutputWindowPane objects add some higher-level functionality to make it easier to enumerate the Output window panes and to retrieve text from the panes. Preferably I'd like to be able to subscribe to an event that fires when a new line of text arrives, similar to a StreamReader's asynchronous reads.

    Read the article

  • multiplayer / visitors interactions with Ruby on Rails?

    - by Jordi
    I want to have interactions between visitors on my site. Imagine a chat room. It basically involves getting the data from everyone and sending it to everyone, this can be done by ajax and what not but I wonder if there is something already there in the wild that would do the heavy lifting for me. I have to say that I got very lost once I start programming Ajax, dont even know how to make tests for it... I have found the Q42multiplayer library that looks like what I want but they use C# as backend. There is something similar or any other multiplayer thingy I can get some idea or rip some code from (the whole thing will be opensource) for Ruby on Rails?

    Read the article

  • A better JavaScript version of addslashes and stripslashes?

    - by karlthorwald
    I am using these 2 functions: http://javascript.about.com/library/bladdslash.htm But JSLint complains 'Bad Escapement' on this line: str=str.replace(/\\0/g,'\0'); [Edit] I converted to 2 lines, and now the first line is the one that fails JLint: var rep = '\0'; str=str.replace(/\\0/g,rep); So it is the '\0' can you help? I could try something but I want to understand what is going on. [/Edit] Can you make a better version and explain? I would like a version that passes JSLint and still works.

    Read the article

  • CodePlex Daily Summary for Sunday, December 09, 2012

    CodePlex Daily Summary for Sunday, December 09, 2012Popular ReleasesMedia Companion: MediaCompanion3.509b: mc_com movie cache unassigned fields bug fixes - votes, movie set & originaltitle were not getting set. No changes to main application from previous release.VidCoder: 1.4.10 Beta: Added progress percent to the title bar/task bar icon. Added MPLS information to Blu-ray titles. Fixed the following display issues in Windows 8: Uncentered text in textbox controls Disabled controls not having gray text making them hard to identify as disabled Drop-down menus having hard-to distinguish white on light-blue text Added more logging to proxy disconnect issues and increased timeout on initial call to help prevent timeouts. Fixed encoding window showing the built-in pre...WPF Application Framework (WAF): WPF Application Framework (WAF) 2.5.0.400: Version 2.5.0.400 (Release): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Changelog Legend: [B] Breaking change; [O] Marked member as obsolete Update the documentation. InfoMan: Write the documentation. Other Downloads Downloads OverviewYnote Classic: Ynote Classic version 1.0: Ynote Classic is a text editor made by SS Corporation. It can help you write code by providing you with different codes for creation of html or batch files. You can also create C/C++ /Java files with SS Ynote Classic. Author of Ynote Classic is Samarjeet Singh. Ynote Classic is available with different themes and skins. It can also compile *.bat files into an executable file. It also has a calculator built within it. 1st version released of 6-12-12 by Samarjeet Singh. Please contact on http:...Http Explorer: httpExplorer-1.1: httpExplorer now has the ability to connect to http server via web proxies. The proxy may be explicitly specified by hostname or IP address. Or it may be specified via the Internet Options settings of Windows. You may also specify credentials to pass to the proxy if the proxy requires them. These credentials may be NTLM or basic authentication (clear text username and password).Bee OPOA Platform: Bee OPOA Demo V1.0.001: Initial version.Microsoft Ajax Minifier: Microsoft Ajax Minifier 4.78: Fix for issue #18924 - using -pretty option left in ///#DEBUG blocks. Fix for issue #18980 - bad += optimization caused bug in resulting code. Optimization has been removed pending further review.Selenium PowerShell eXtensions: SePSX 0.4.8: Beta 1: Selenium 2.26, IEDriver 2.26, ChromeDriver 23 Beta 2: Selenium 2.27, IEDriver 2.27, ChromeDriver 23 Beta 3: Selenium 2.27.1, IEDriver 2.27, ChromeDriver 23 This release brings to us several interesting features: ChromeOptions cmdletsThe New-SeChromeOptions, Add-SeChromeArgument, Add-SeChromeExtension and Set-SeChromeBinary cmdlets along with the revisited Start-SeChrome cmdlet give now the full spectrum of possibilities to run a web driver, namely the following seven ways: bare start...Periodic.Net: 0.8: Whats new for Periodic.Net 0.8: New Element Info Dialog New Website MenuItem Minor Bug Fix's, improvements and speed upsHydroDesktop - CUAHSI Hydrologic Information System Desktop Application: 1.5.11 Experimental Release: This is HydroDesktop 1.5.11 Experimental Release We are targeting for a 1.6 Stable Release in Fall 2012. This experimental version has been published for testing. New Features in 1.5 Time Series Data Import Improved performance of table, graph and edit views Support for online sample project packages (sharing data and analyses) More detailed display of time series metadata Improved extension manager (uninstall extensions, choose extension source) Improved attribute table editor (supports fil...Yahoo! UI Library: YUI Compressor for .Net: Version 2.2.0.0 - Epee: New : Web Optimization package! Cleaned up the nuget packages BugFix: minifying lots of files will now be faster because of a recent regression in some code. (We were instantiating something far too many times).DtPad - .NET Framework text editor: DtPad 2.9.0.40: http://dtpad.diariotraduttore.com/files/images/flag-eng.png English + A new built-in editor for the management of CSV files, including the edit of cells, deleting and adding new rows, replacement of delimiter character and much more (issue #1137) + The limit of rows allowed before the decommissioning of their side panel has been raised (new default: 1.000) (issue #1155, only partially solved) + Pressing CTRL+TAB now DtPad opens a screen that shows the list of opened tabs (issue #1143) + Note...AvalonDock: AvalonDock 2.0.1746: Welcome to the new release of AvalonDock 2.0 This release contains a lot (lot) of bug fixes and some great improvements: Views Caching: Content of Documents and Anchorables is no more recreated everytime user move it. Autohide pane opens really fast now. Two new themes Expression (Dark and Light) and Metro (both of them still in experimental stage). If you already use AD 2.0 or plan to integrate it in your future projects, I'm interested in your ideas for new features: http://avalondock...AcDown?????: AcDown????? v4.3.2: ??●AcDown??????????、??、??、???????。????,????,?????????????????????????。???????????Acfun、????(Bilibili)、??、??、YouTube、??、???、??????、SF????、????????????。 ●??????AcPlay?????,??????、????????????????。 ● AcDown??????????????????,????????????????????????????。 ● AcDown???????C#??,????.NET Framework 2.0??。?????"Acfun?????"。 ?? v4.3.2?? ?????????????????? ??Acfun??????? ??Bilibili?????? ??Bilibili???????????? ??Bilibili????????? ??????????????? ???? ??Bilibili??????? ????32??64? Windows XP/...ExtJS based ASP.NET 2.0 Controls: FineUI v3.2.2: ??FineUI ?? ExtJS ??? ASP.NET 2.0 ???。 FineUI??? ?? No JavaScript,No CSS,No UpdatePanel,No ViewState,No WebServices ???????。 ?????? IE 7.0、Firefox 3.6、Chrome 3.0、Opera 10.5、Safari 3.0+ ???? Apache License 2.0 (Apache) ???? ??:http://fineui.com/bbs/ ??:http://fineui.com/demo/ ??:http://fineui.com/doc/ ??:http://fineui.codeplex.com/ ???? +2012-12-03 v3.2.2 -?????????????,?????button/button_menu.aspx(????)。 +?Window????Plain??;?ToolbarPosition??Footer??;?????FooterBarAlign??。 -????win...Player Framework by Microsoft: Player Framework for Windows Phone 8: This is a brand new version of the Player Framework for Windows Phone, available exclusively for Windows Phone 8, and now based upon the Player Framework for Windows 8. While this new version is not backward compatible with Windows Phone 7 (get that http://smf.codeplex.com/releases/view/88970), it does offer the same great feature set plus dozens of new features such as advertising, localization support, and improved skinning. Click here for more information about what's new in the Windows P...SSH.NET Library: 2012.12.3: New feature(s): + SynchronizeDirectoriesQuest: Quest 5.3 Beta: New features in Quest 5.3 include: Grid-based map (sponsored by Phillip Zolla) Changable POV (sponsored by Phillip Zolla) Game log (sponsored by Phillip Zolla) Customisable object link colour (sponsored by Phillip Zolla) More room description options (by James Gregory) More mathematical functions now available to expressions Desktop Player uses the same UI as WebPlayer - this will make it much easier to implement customisation options New sorting functions: ObjectListSort(list,...Chinook Database: Chinook Database 1.4: Chinook Database 1.4 This is a sample database available in multiple formats: SQL scripts for multiple database vendors, embeded database files, and XML format. The Chinook data model is available here. ChinookDatabase1.4_CompleteVersion.zip is a complete package for all supported databases/data sources. There are also packages for each specific data source. Supported Database ServersDB2 EffiProz MySQL Oracle PostgreSQL SQL Server SQL Server Compact SQLite Issues Resolved293...RiP-Ripper & PG-Ripper: RiP-Ripper 2.9.34: changes FIXED: Thanks Function when "Download each post in it's own folder" is disabled FIXED: "PixHub.eu" linksNew ProjectsBaldur's Gate Party Gold Editor - WPF, Windows Forms MVP-VM sample: MVP-VM sample WPF, Windows Forms MVP-VM sampleEGRemote Studio: EGRemote Studio is a gateway application that enables communication between Eventghost and Google's push messaging service.Emptycanvas: Le projet emptycanvas est destiné aux créations de vidéos en images de synthèse ainsi qu'aux conceptions 3D sur ordinateur.eveCIMS - A Corporation Information and Management System for eve online: eveCIMS is a web application for managing a corporation in CCPs Spaceship Game EVE Online. Google Helper: Google HelperHongloumeng: ???RPG????Mobile Projects LFD: Projeto voltado a agrupar funções simples de plataformas moveis.Momra Transfers: This is transfers project for momraMuhammad Tarmizi bin Kamaruddin's simple free software (primary edition) (BETA): Muhammad Tarmizi bin Kamaruddin's simple free software (primary edition) (BETA)Nth Parameter Series: Silverlight Business application to use the concept of extending the double time series used extensivelly in the finance industry.OMR.EasyBackup: Example of easy real time file system backup project.SharePoint - Web Customization Inheritance: This project allows to inherit customizations of a site to is childrens, including master page, theme and logo. Tennis_HDU: TennisHDUTuto Direct3D 11 SDZ: Code source accompagnant le tutoriel disponible sur le Site du Zéro.Visual Studio 2010 Settings Swapper AddIn: Settings swapper makes it simple to have Visual Studio settings apply per file type. For example, maybe you want to have settings for a aspx MVC page be different from a C# file. The project was created in and tested with Visual Studio 2010 and written in C#.Weak Closure Pattern: The weak closures. Creation of the closure behavior that independent from a compiler.??MVC?????????: ??MVC ??????????,??????MVC3、Autofac、Lucene.net 3.0,??Npoi.net,Nhibernate、quartz.net???????,??????????????????????,????????,????

    Read the article

  • Composing actors

    - by Brian Heylin
    I've implemented a Listenable/Listener trait that can be added to Actors. I'm wondering if it's possible to attach this style of trait to an actor without it having to explicitly call the listenerHandler method? Also I was expecting to find this functionality in the Akka library. Am I missing something or is there some reason that Akka would not not include this? trait Listenable { this: Actor => private var listeners: List[Actor] = Nil protected def listenerHandler: PartialFunction[Any, Unit] = { case AddListener(who) => listeners = who :: listeners } protected def notifyListeners(event: Any) = { listeners.foreach(_.send(event)) } } class SomeActor extends Actor with Listenable { def receive = listenerHandler orElse { case Start => notifyListeners(Started()) case Stop => notifyListeners(Stopped()) } }

    Read the article

  • Android and Protocol Buffers

    - by spaceboy2000
    I am writing an Android application that would both store data and communicate with a server using protocol buffers. However, the stock implementation of protocol buffers compiled with the LITE flag (in both the JAR library and the generated .java files) has an overhead of ~30 KB, where the program itself is only ~30 KB. In other words, protocol buffers doubled the program size. Searching online, I found a reference to an Android specific implementation. Unfortunately, there seems to be no documentation for it, and the code generated from the standard .proto file is incompatible with it. Has anyone used it? How do I generate code from a .proto file for this implementation? Are there any other lightweight alternatives?

    Read the article

  • ASP.net dealing issues with production system

    - by nettguy
    First time i am going to work on (maintenance project) application that is already in production.The application was developed in ASP.net 3.5/C# 3.0(web forms) with jQuery,Ajax,Sql server 2005 and microsoft enterprise library 4.0.,WCF services. Questions (bear with me if my question is wrong) 1) Is it possible to use Visual Studio (2008 with SP1) to debug the remote application (i.e already in production)?.What are the tools do i need to use in order to keep track the things in case something went wrong? 2) Simply looking into Log file ,will solve the issues? 3) After having done with enhancements,is it possible to directly deploy the DLLs into production server.Won't it affect the running application? Please guide me what are the procedures i need to follow.Client is ready to provide any tools for my support.(What are the area do i need to aware to handle production system) Thanks in advance.

    Read the article

  • Plot Zoom In/Out

    - by Naveen
    Hello All, I am doing dynamic plotting using core plot library and i have placed that plot on UIScrollView so that i can scroll the plot. Now i want to do Pinch Zooming on that, means when i m doing pinch zooming that that part where i have pinched will be zoomed,other part will also be zoomed but we can see certain par of the graph at one time so wherever i have pinched that part will be shown in zoomed state in focused view and when i am doing scrolling i can see other part also in a zoom state. Hope you understood my query!!! Waiting for your response. Thanks

    Read the article

  • How to use Speech 2 Text in Microsoft Surface

    - by Roflcoptr
    I'd like to use some speech 2 text in my microsoft surface application. I saw that it is possible, but I don't really know where to start. Is there any framework/library available, or a code snippet, or a tutorial?? I don't even know exactly what i should google for ;) ===EDIT=== I read that it is necessary to use a grammar to recognize words. So if I want to proceed free text, is there a predefined grammar for the english language? Or is it a better choice to don't use speech2text but just audio files instead?

    Read the article

  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

    Read the article

  • How to use Pisa on Google App Engine to generate PDF from HTML\CSS

    - by systempuntoout
    I'm developing a simple GAE application that crawl some data from a given site and present it formatted in html\css. What i would like to do now is to offer the "Export to PDF feature" trasforming the formatted html\css to PDF. I've imported Reportlab Toolkit and it works good but it's not what i need since it forces me to create PDF manually like: pcanvas.drawString(10, 10, 'This is the title Blah blah blah') What i really need is a library like PISA that trasform Html\Css to PDF. Anyone has managed to succesfully intregrate and use PISA on Google App Engine? Any hints?

    Read the article

  • Matrix inversion in OpenCL

    - by buchtak
    Hi, I am trying to accelerate some computations using OpenCL and part of the algorithm consists of inverting a matrix. Is there any open-source library or freely available code to compute lu factorization (lapack dgetrf and dgetri) of matrix or general inversion written in OpenCL or CUDA? The matrix is real and square but doesn't have any other special properties besides that. So far, I've managed to find only basic blas matrix-vector operations implementations on gpu. The matrix is rather small, only about 60-100 rows and cols, so it could be computed faster on cpu, but it's used kinda in the middle of the algorithm, so I would have to transfer it to host, calculate the inverse, and then transfer the result back on the device where it's then used in much larger computations.

    Read the article

  • Recommendations for 'C' Project architecture guidlines?

    - by SiegeX
    Now that I got my head wrapped around the 'C' language to a point where I feel proficient enough to write clean code, I'd like to focus my attention on project architecture guidelines. I'm looking for a good resource that coves the following topics: How to create an interface that promotes code maintainability and is extensible for future upgrades. Library creation guidelines. Example, when should I consider using static vs dynamic libraries. How to properly design an ABI to cope with either one. Header files: what to partition out and when. Examples on when to use 1:1 vs 1:many .h to .c Anything you feel I missed but is important when attempting to architect a new C project. Ideally, I'd like to see some example projects ranging from small to large and see how the architecture changes depending on project size, function or customer. What resource(s) would you recommend for such topics? Thanks

    Read the article

  • Problems Executing iPhone "GenericKeychain" Example

    - by AO
    I can't get apple's "GenericKeychain" example to run. I have replaced all 5 occurrences, as mentioned in the readme file, of "YOUR_APP_ID_HERE.com.yourcompany" with my own string: se.[company name].[project name].demo. The compilation goes fine but when trying to run it on the phone, an error saying "The executable was signed with invalid entitlements" appears. And yes, I have an ad hoc provisioning profile installed. I've tried to add "Entitlements.plist" with "get-task-allow" checked but with the same result. Has anyone been able to run the example? If that is the case, provide me with instructions on how you got it to run, please. URL: http://developer.apple.com/iphone/library/samplecode/GenericKeychain/index.html

    Read the article

  • Boost Thread Specific Storage Question (boost/thread/tss.hpp)

    - by Hassan Syed
    The boost threading library has an abstraction for thread specific (local) storage. I have skimmed over the source code and it seems that the TSS functionality can be used in an application with any existing thread regardless of weather it was created from boost::thread --i.e., this implies that certain callbacks are registered with the kernel to hook in a callback function that may call the destructor of any TSS objects when the thread or process is going out of scope. I have found these callbacks. I need to cache HMAC_CTX's from OpenSSL inside the worker threads of various web-servers (see this, detailed, question for what I am trying to do), and as such I do not controll the life-time of the thread -- the web-server does. Therefore I will use the TSS functionality on threads not created by boost::thread. I just wanted to validate my assumptions before I started implementing the caching logic, are there any flaws in my logic ?

    Read the article

  • in TFS can we customize the merge algorithm (conflict resolution)

    - by Jennifer Zouak
    In our case we want to igonore changes in code comment headers for generated code. In Visual Studio, we can change the merge tool (GUI that pops up) and use a 3rd party tool that is able to be customized to ignore changes (http://msdn.microsoft.com/en-us/library/ms181446.aspx). Great, so a file comparison no longer highlights code comments as differences. However when it comes time to checkin, the TFS merge algorith is still prompting us to resolve conflicts. Is there any way to better inform the merge conflict resolution algorithm about which changes are actually important to us? Or can we replace the algorithm or otherwise have it subcontract its work to a 3rd party?

    Read the article

< Previous Page | 595 596 597 598 599 600 601 602 603 604 605 606  | Next Page >