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  • Relaying to tech "support" that computer is actually broken.

    - by Sion
    First some background: I have a Dell Inspiron 15R M050, it is still under the Dell limited warranty and the Best Buy Extended warranty. I am currently dual booting Debian Squeeze and Windows 7, the only reason I go into Windows is to play video games specifically steam games. Issue: When I play my games in Windows I am capable of playing for anywhere from 5 minutes to 2 hours before I suffer a hard-lock. I cannot alt-tab, ctrl-alt-delete, ctrl-shift-escape do anything for 2-3 minutes. After this hard-lock period everything runs fine, I can continue the game for probably another hour at least before I suffer another lock. Games: Borderlands, Splinter Cell: Chaos Theory, Starcraft 2, Garrys Mod What I have tried: Running the diagnostic suite in the dell bios, restoring the OEM Windows recovery partition on the HD, fresh installing Windows 7 Professional, updating BIOS, Calling tech support and having them run a software Hardware Diagnostics suite. The question: I think from the research that I have performed that it might be a lack of thermal paste on the CPU, would I be able to go to Best Buy and have them do a hardware diagnostic from the hardware level then have them be able to tell Dell that there is a hardware issue? Or would there be a different problem?

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  • How to deal with DELL support system?

    - by Nishant Kumar
    We have purchased a Dell Optiplex 9010 SSFV for our organization's work. Since the first installation two of the USB keyboard keys were not working properly. I had to press those keys two times simultaneously, on first time keys did not work and for for second time it printed two characters (as it were buffering first character.) Two keys that were not working properly: Hexangrave (Below the ESC key: `) Double Quotes (Left the enter key ") We registered our complaint with DELL and they suggested (with some hard to understand and weird ENGLISH accent) some test and tricks, such as switching to different ports, checking keyboard on different PC, and it worked well with diff. PC(with Windows 7 Home Premium installed). It was clear that it is an OS fault, hence they suggested to re-install OS. Problem began here, we have a project on the run and currently a video editing project setup on our system, so can't re-install system in hurry and also DELL persons were not providing any other solution such as updating keyboard driver, etc. Arguments I am a Software Engg. and don't think it is a feasible solution to re-install entire system for simple problems. This prob is coming since the fresh system installation, so I don't think it will solve the problem. Finally, I had to find solution myself and got it here, now I want to show my disappointment to dell persons or at least tell them that they should improve there support system to not advice to re-install entire system for that simple problems. Notes We have purchased 5 years NEXT business day support from DELL for around 8000 INR (Not for that kind of solutions from DELL). It is Dell India Support System. So can anyone tell me how to tackle dell support system officially, so that they will pay more attention in near future. Thanks

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  • Why does not my Windows XP connects to the wireless?

    - by Amitabh
    I have a dell machine with Windows XP. For the past two days its not connecting to the wireless network. I have another machine with Windows 7 and its connects with the same wireless. This started happening since yesterday when I found a Virus (spy-agent.bw.gen!mem) on my machine which I think I managed to remove using Avira.

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  • In general, do 3rd-party laptop AC adapters / chargers work reliably?

    - by MGOwen
    The AC adapters for my 2 dell laptops wore out very quickly. One supplies power but won't charge the battery (it's about 3 years old, the other is a bit newer). Both have worn through to the shielding around the notebook connector and look like they'll be unusable soon. Checking user reviews of the replacement adapter on Dell's own website, it appears they usually fail this fast. Apparently Dell does this deliberately to make money (their adapters sell for about 10-15 times what they cost to make). Same with replacement batteries. I can see there are plenty of much cheaper ($50 less) compatible AC adapters on eBay. Does anyone have experience with these? Naturally I'm nervous a crappy knock-off could fry my notebook, but has this ever actually happened to anyone recently? Has anyone had a good experience? Can anyone recommend a good online seller (who doesn't charge nonsensical shipping costs to Australia, preferably?)

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  • How to handle brightness trouble on dell inspiron i14R-2265?

    - by den-javamaniac
    Hi. Recently I've installed ubuntu 10.10 32-bit on my dell inspiron i14r-2265, but it looks like brightness control is not working. I can change it "programmatically" (FN + brightness key), though actual screen brightness shows no effect. I've tried this advice but it didn't work for me. I actually have no idea how it works (if hardware is not responsive to software, the way I see it), so can someone suggest a solution please?

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  • I Installed Ubuntu 12.04 on a dell Inspiron 1501 along side windows vista using the windows installer but it wont boot into Ubuntu

    - by Nicholas
    I Installed Ubuntu 12.04 on a dell Inspiron 1501 with an AMD 64 along side windows vista using the windows installer but it wont boot into Ubuntu. It shows that Ubuntu is on the system when my computer boots up but when I select it to load it goes into a black screen and displays some error messages and tells me that the is no operating system installed. this is the error that i get: Try (hdo, 0):FAT16:no WUBILDR try (hdo, 1)NTFS: error: "Prefix" is not set. symbol not found:'grub_file_get_device_name' Aborted. Broadcom UNDI PXE-2.1 V2-1.0 copyright (c) 2000-2006 Broadcom corporation copyright (c) 1997-2000 Intel corporation All rights reserved PXE-EC8:PXE structure was not found in UNDI driver code segment. PXE-M0F Broadcom PXE Rom Operating system not found How can I fix this? I have tryed re-installing it but i get the same error.

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  • How to fix Ubuntu 12.04.3 boot to black screen full of errors in white text, after upgrading on dell inspiron 1501

    - by Ibuntu
    I am running a Dell Inspiron 1501 I use Linux only. No Microsoft or Apple operating systems (or really anything closed-source). I've only been using Linux for a little over a year but I'm starting to gain a comfortable level of familiarity with the system and terminology. I've been having some issues with Quantel Quetzal and Raring Ringtail, especially with older hardware, so I opted to install Ubuntu 12.04.3 Precise Pangolin on the Inspiron 1501. I checked my MD5 sum after downloading my ISO and all was good. I have in fact used this iso/dvd to install Precise Pangolin successfully on a few other systems (some of which are even older than this laptop). Install goes fine. The wireless card doesn't work out of the box but this is a known issue which is fairly easy to fix. So, first thing I did was open up a terminal and run sudo apt-get update && sudo apt-get upgrade which, part way through, crashed (I assume lightdm and possibly X) and took me to a black screen filled with white lines of text that were either errors or just the ouputs of commands. The reason I say that is because I was unable to gleam any useful information from the output on the screen. I did take a picture however and will post a link. After that, every time I boot the system it goes right to that black screen posting all the error messages or output in white text. I never get a purple Ubuntu splash, so from what I can tell after reading this wiki article: https://wiki.ubuntu.com/X/Troubleshooting/BlankScreen That means that after the kernel is selected, it is unable to correctly implement the settings it needs. If the purple splash never shows, the frame buffer was never set correctly right? This leads me to believe that it could be a kernel issue? The wiki suggested to try and pinpoint the issue by rolling back kernels until I find one that works. Is this my best option? I think I'm going to give it a try anyways and will let everyone know if I am able to solve the issue this way. I have since done a few reinstalls and some trouble-shooting including a couple hours scouring the net for anyone with any kind of similar issue. Most of the issues I could find involved getting a black screen after login and none of them said anything about any information output on this black screen. My reinstalls have taught me that there is no issue updating, but as soon as I run sudo apt-get upgrade my system goes to the black screen and every time I boot it up it does the same thing. The only way to fix is by reinstall. I never get any ability to log in. After a hard power off to the laptop (because I cannot use ctrl+alt+del to reboot) when it boots again it goes to the grub boot menu and I can select between regular boot, recovery mode and the two memtest options. I never tried the memtest options but the other two both lead to the same black screen. Some people having a black/blank screen issue claim to have fixed it by using 12.10 or 13.04 but I believe they were having a different issue where they got a black/blank screen after logging in. I think I will still give these images a try, but mostly figured I would just wait another day or two for 13.10. Other things I figured I would try from the following three articles: After logging in, there's a black screen and my cursor, nothing else! in Ubuntu 12.10 Black Screen on Login After Upgrading to 12.04 I can't get to the login screen include opening a terminal using ctrl+alt+f1 and trying a variety of reseting unity, x settings, lightdm (or switching to gdm); but I doubt this will work or that I will even be able to access a terminal. I'm pretty sure the whole system is stuck after it loads the last line on the black screen. I will try these things and post more information when I have. Hopefully someone has an idea in the meantime and I will keep checking back trying to find a solution. Thank you. Here are 3 different pictures of the error message. I had to take with my phone: http://ubuntuone.com/album/0TBBkxmVajJIQQtoN9mVdN

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  • How to get wireless and wired network working again on my Dell Inspiron 1501?

    - by Angelo Daul
    My wireless doesn't work with Ubuntu 12.04.(it worked with 10.04 LTS) I have a Dell Inspiron 1501. I followed the steps posted below:(from a similar tag, but...) sudo apt-get install --reinstall bcmwl-kernel-source broadcom-sta-common broadcom-sta-source echo "blacklist brcmsmac" | sudo tee -a /etc/modprobe.d/blacklist.conf echo "blacklist bcma" | sudo tee -a /etc/modprobe.d/blacklist.conf ....and now i have no Network device on my PC(wired or wireless) I can use wired conection if i start my laptop with a"previsious version of Linux"...2.26.43... I am a beginner in Linux These are my hardware: 05:00.0 Network controller [0280]: Broadcom Corporation BCM4311 802.11b/g WLAN [ 14e4:4311] (rev 01) 08:00.0 Ethernet controller [0200]: Broadcom Corporation BCM4401-B0 100Base-TX [ 14e4:170c] (rev 02)

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  • How can I configure the touchpad and keyboard settings on a Dell Inspiron 5110?

    - by Robik
    I am using ubuntu 11.10. I want the following 3 things: I have dell inspiron 5110 laptop. There is button at the top right corner of laptop which can be used for turning the screen off. It works in windows but it does not work in ubuntu 11.10. Even in the manual of the laptop, it the button is supported only in windows. Is there a way to activate it in ubuntu 11.10? Some of the keys like: "break" etc. are missing. Can I use other keys (or combinations of other keys) to function as those missing keys? In the program, "mouse and touchpad", there is no tab for touchpad. I want to enable vertical and horizontal scrolling. How do I do that? The command: xinput list shows Virtual core pointer id=2 [master pointer (3)] ? ? Virtual core XTEST pointer id=4 [slave pointer (2)] ? ? PS/2 Generic Mouse id=13 [slave pointer (2)] ? Virtual core keyboard id=3 [master keyboard (2)] ? Virtual core XTEST keyboard id=5 [slave keyboard (3)] ? Power Button id=6 [slave keyboard (3)] ? Video Bus id=7 [slave keyboard (3)] ? Video Bus id=8 [slave keyboard (3)] ? Power Button id=9 [slave keyboard (3)] ? Sleep Button id=10 [slave keyboard (3)] ? Laptop_Integrated_Webcam_HD id=11 [slave keyboard (3)] ? AT Translated Set 2 keyboard id=12 [slave keyboard (3)] ? Dell WMI hotkeys Please help!!

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  • How can I improve the battery life under 12.04 on my Inspiron 14z? [duplicate]

    - by cfogelberg
    This question already has an answer here: Tips to extend battery life for laptops and notebooks 24 answers How do I improve the battery life of my Inspiron 14z under Ubuntu 12.04? This laptop gets 4-5 hours of battery life using Windows (e.g. here). I've removed Windows, installed Ubuntu 12.04 and the initial battery life was only 2 hours. With some tweaks (described below) it's still only ~2.5 hours. For reference, the laptop is the latest model of the 14z: i5-3337U processor 32GB MSATA, 500GB HDD (5400rpm) AMD Radeon HD7570M graphics card I have put ext4 partitions on both the SSD and the HDD, and have mounted / to the SSD and /home to the HDD. I also put a 24gb linux swap partition at the start of the HDD, though I figure this won't be used all that much (the laptop has 8gb of RAM). After googling around and reading Ask Ubuntu and other sites extensively, I have done the following steps, and they have improved the battery life ~30 minutes (exact improvement not clear, but battery life is still nowhere near 4-5 hours). Installed Jupiter (and set Performance to "Power Saving") Installed laptop-mode-tools cat /proc/sys/vm/laptop_mode now outputs 5 (previously it output 0) But it's not clear that this will help: AskUbuntu question Turned down the brightness of my screen from full to 1/3 Other things I have heard about but have not tried for fear of frying the laptop or my linux install: Add "pcie_aspm=force" at the end of the line with "quiet splash" in /boot/grub/grub.cfg Enable ALPM, but it may already be enabled in 12.04? Enable i915 framebuffer compression Use a propietary driver for the graphics card? Turn off the graphics card? (what would happen if I relied on the internal Intel bridge?) Use TLP? Spin down the HDD more aggressively (howto, but I think laptop-mode-tools does this already) The only other thing I've noticed is that plastic just above the F5, F6 and F7 keys gets really hot. According to Jupiter my CPU temperature is only 69 celsius and the System Monitor shows CPU load at 7% so I don't think it's the CPU. Maybe it's the graphics card? Also, I've set up MongoDB and LAMP on the machine as well. When I run powertop MongoDB is high in the list, but I'm not sure if that's relevant to battery life because I'm not actually doing anything with MongoDB most of the time. Edit - Additional info as requested $ lspci -nnk | grep -iEA3 "(graphics|vga)" 00:02.0 VGA compatible controller [0300]: Intel Corporation Ivy Bridge Graphics Controller [8086:0166] (rev 09) Subsystem: Dell Device [1028:057f] Kernel driver in use: i915 Kernel modules: i915 -- 02:00.0 VGA compatible controller [0300]: Advanced Micro Devices [AMD] nee ATI Thames [Radeon 7500M/7600M Series] [1002:6841] Subsystem: Dell Device [1028:057f] Kernel driver in use: radeon Kernel modules: radeon

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  • checking apt-get update lock file

    - by stewy613
    I have in stalled a dual boot beside windows and now I'm having a problem checking "apt-get update" when I type in apt-get update this is the outcome. I don't know what to do anthony@anthony-Inspiron-530s:~$ ls Desktop Downloads examples.desktop~ Pictures Templates Documents examples.desktop Music Public Videos anthony@anthony-Inspiron-530s:~$ apt-get update E: Could not open lock file /var/lib/apt/lists/lock - open (13: Permission denied) E: Unable to lock directory /var/lib/apt/lists/ E: Could not open lock file /var/lib/dpkg/lock - open (13: Permission denied) E: Unable to lock the administration directory (/var/lib/dpkg/), are you root? anthony@anthony-Inspiron-530s:~$ apt-get upgrade E: Could not open lock file /var/lib/dpkg/lock - open (13: Permission denied) E: Unable to lock the administration directory (/var/lib/dpkg/), are you root? anthony@anthony-Inspiron-530s:~$ cd apt-get update bash: cd: apt-get: No such file or directory anthony@anthony-Inspiron-530s:~$

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  • vgaswitcheroo isn't working in Ubuntu 12.04

    - by Forbidden404
    I always used vgaswitcheroo to turn off my discrete graphic, I did a script to turn off in boot, but now, vgaswitcheroo isn't working anymore, I don't know why... look forbidden404@forbidden404-Inspiron-N5110:~$ ls -l /sys/kernel/debug/vgaswitcheroo/switch ls: cannot access /sys/kernel/debug/vgaswitcheroo/switch: Permission denied forbidden404@forbidden404-Inspiron-N5110:~$ grep -i switcheroo /boot/config-* /boot/config-3.2.0-20-generic:CONFIG_VGA_SWITCHEROO=y /boot/config-3.2.0-23-generic:CONFIG_VGA_SWITCHEROO=y /boot/config-3.2.0-24-generic:CONFIG_VGA_SWITCHEROO=y forbidden404@forbidden404-Inspiron-N5110:~$ sudo su [sudo] password for forbidden404: root@forbidden404-Inspiron-N5110:/home/forbidden404# echo OFF > /sys/kernel/debug/vgaswitcheroo/switch bash: /sys/kernel/debug/vgaswitcheroo/switch: No such file or directory root@forbidden404-Inspiron-N5110:/home/forbidden404# ls -l /sys/kernel/debug/vgaswitcheroo/switch ls: cannot access /sys/kernel/debug/vgaswitcheroo/switch: No such file or directory And I'm not using any proprietary driver, k?

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  • Installing ubuntu on inspiron 1720, can I dual boot?

    - by sososo
    Can I dual boot ubuntu with on a inspiron 1720 (it is running windows 7). One issue is I don't have space on the c:\ drive, but other partitions have space. Will that cause any issues? This is just to play and learn with, and I don't want to ruin my main windows install doing this. I don't think my laptop is powerful enough for a virtualbox install (only 2gb ram).

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  • Can I install 64-bit OS on my Dell Inspiron 1545 laptop?

    - by Dell user
    My Dell Inspiron 1545 laptop features the Intel Pentium Dual Core T4200 processor. When I bought it, it came preinstalled with Windows Vista Home Basic, 32-bit. I'm considering upgrading it to Windows 7 Home Premium, but I don't know whether I should order the 64-bit or 32-bit version. The information I found on the web has been confusing. Does anyone know if my laptop supports 64-bit OS?

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  • Can I repair a short circuiting problem in a Dell Inspiron 6000 that occurs when it is picked up?

    - by jim.e.clark
    I have a couple of Dell Inspiron 6000 notebooks that work perfectly fine unless you pick them up by one corner (as most people would). When you lift the notebook it flexes slightly and the notebook shorts out. Sometimes even a gentle bump will cause this to happen. So far the notebook always starts back up without issue, but this behavior is...inconvenient. It occurred to me that someone familiar with the innards might be able to suggest a little MacGyver fix for this. A little electrical tape in the right spot or something like that. Or perhaps this is a common problem and the answer is here, waiting for me to stumble on the correct keywords. I would appreciate any suggestions Note: It is probably worth mentioning that I have disassembled a Dell notebook before to replace a bluetooth card so I comfortable opening up the systems.

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  • How to slave a 3.5" 500gb SATA external hard drive (Western Digital) to my Dell Inspiron laptop

    - by AJ HDD
    I have a 3.5" Western Digital My Book 500gb external hard drive. I gave it to a friend of mine, and he broke the USB port in it. I went to a nearby comp repair shop and had him solder the thing, and it didn't detect when it when I plugged it into my Dell Inspiron laptop. I recently saw about the 3.5" SATA to USB enclosure, so I went to check it. Strangely, when its placed in the enclosure, its not detecting in Windows. Also, when it was put as secondary (I'm guessing slave) to the shop fellow's desktop, it shows up in the BIOS and while starting, but then again doesn't show in Windows 7. The guy told me that I need to use a data recovery tool to get my data back. P.S. Whe WD hard drive doesnt have an OS, just data. So my question is: Can I slave the drive to my Dell laptop and try to recover the data, and if so how? I would really appreciate it any help, thanks in advance.

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  • Intel TurboBoost not working under 12.04 LTS

    - by Panák Tibor
    Please help me someone :) My notebook has Intel core i5 3337U CPU with Intel turbo boost. Under 12.04 the turbo boost is not working properly. It's frequency maximum is 1.8Ghz but the CPU can run 2.7GHz. How can I fix it? pano@dell-inspiron:~$ grep MHz /proc/cpuinfo cpu MHz : 774.000 cpu MHz : 1801.000 cpu MHz : 774.000 cpu MHz : 1801.000 pano@dell-inspiron:~$ grep MHz /proc/cpuinfo cpu MHz : 774.000 cpu MHz : 1801.000 cpu MHz : 774.000 cpu MHz : 1801.000 pano@dell-inspiron:~$ grep MHz /proc/cpuinfo cpu MHz : 774.000 cpu MHz : 1801.000 cpu MHz : 1800.000 cpu MHz : 1801.000 pano@dell-inspiron:~$ grep MHz /proc/cpuinfo cpu MHz : 774.000 cpu MHz : 1801.000 cpu MHz : 774.000 cpu MHz : 1700.000

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  • Getting Wireless working on Dell Inspiron 1545 in Ubuntu 10.04?

    - by Dexter
    I'm trying to install my wireless drivers (which uses a broadcom card). I tried to install them using the restricted drivers offered on my Ubuntu CD. However when I clicked activate it got about halfway through the install process before it gave me this error message: SystemError: installArchives() failed How can I correct this?

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  • What cable to connect Inspiron 1720 to HDMI TV?

    - by Bernhard Hofmann
    Hi I'm a little confused to say the least when it comes to video formats and protocols. I'd like to view my laptop output on my HD TV. The TV has HDMI, S-Video, and RCA inputs. My laptop has a VGA female port on the side for driving a 2nd monitor, and an S-VHS output at the back. No, it has no DVI, which I've heard is a poor decision from DELL, and even poorer decision on my part to buy it. Can I get true HD output from this to my TV? What cable do I need, or would I need a converter? Any other suggestions are also welcome, such as how to get something close to HD on my TV. Thanks! Bernhard

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  • Does the Dell Inspiron 1501 handle more than 4 Gb of RAM?

    - by zillion
    After the following comment on my last question, I'm thinking about upgrading my RAM: I got a 160 GB Scorpio Blue a couple months ago for my 1501. It's nice. That + 2 GB Crucial RAM have rather revived my notebook (meaning a very nice speed and storage boost). I was outgrowing it... – Nathaniel What would be the best choice to add more RAM? I've already got 2 GB, but I'm not sure what their speed is. What are the size, type and speed limitations for RAM on my particular laptop?

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  • After upgrading to 12.10 usb drives fail to mount

    - by John Shore
    Following upgrade to 12.10, my usb drives - both pen drives and a usb hard drive - fail to mount with the error message: Unable to mount *name of drive* volume Adding read ACL for uid 1000 to '/media/*my home file name*' failed: Operation not supported This is on a desktop Dell Inspiron 530. I also have a Dell Inspiron Mini 10 netbook which I also upgraded to 12.10 (slightly smaller installation on a flash hard drive). all devices mount automatically without problems on this computer.

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  • To have a long life with the battery it has to be separated from the Laptop after each use

    - by laptopo1 dsad
    To have a long life with the battery it has to be separated from the Laptop after each use Developing a Laptop and concern about it's battery life Don't be concerned follow this advice how to deal with your Laptop battery. A fresh power supply of your Laptop can be purchased in a very low charge condition, and must be fully charged before use. A different battery pack needs to be fully charged and fully discharged or cycled as much as five times to condition them into performing at full capacity. And also refer your manual instructions of one's Laptop for charging instructions. Inspiron 15z battery Tips: Unplug battery after use: To have a long life with the battery it has to be separated from the Laptop after each use. Clean battery contacts often: Clean your battery's metal contacts once in a month with a cloth moistened with rubbing alcohol. This prevents the transfer of power out of your battery additional efficient. Turn off the WiFi and Bluetooth, in any other case being used: Usually, we activate our WiFi or Bluetooth for whatever reason and tend to forget to Off it, that could spark a huge relieve your battery, Shut off right after the usage. Dell XPS L501x battery Dim notebook screen: When you're with your Laptop in Daytime, you will need for full brightness. But also in case of Night, just dim the screen reducing brightness, which will consume more charge once the brightness might be more and also It's essential on your eyes to determine lesser brighten screen inside nights. Dell Inspiron 17R battery Have hardly any Background programs: Letting more programs to own behind the screen could consume more Dell Inspiron N4010 battery charge hence have very few without background programs are Better. Make use of the Hard disk drive more than CD/DVD drive: Making use of disc drive instead your CD/DVD drive could consume less battery power. Latitude E5400 Battery

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  • Screen Flicker in Vista

    - by mario64
    I noticed everytime my dell inspiron 1420 wakes up from sleep the screen will flicker a lot. some times violently. I'm not sure what the problem is. I have disabled tmm but it didn't fix the flickers. Does anyone have a solution? Here's my spec: Dell Inspiron 1420 4GB RAM Intel Core 2 Duo T5750 Nvidia Geforce 8400MS Windows Vista 32bit

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