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  • Vernon's book Implementing DDD and modeling of underlying concepts

    - by EdvRusj
    Following questions all refer to examples presented in Implementing DDD In article we can see from Figure 6 that both BankingAccount and PayeeAccount represent the same underlying concept of Banking Account BA 1. On page 64 author gives an example of a publishing organization, where the life-cycle of a book goes through several stages ( proposing a book, editorial process, translation of the book ... ) and at each of those stages this book has a different definition. Each stage of the book is defined in a different Bounded Context, but do all these different definitions still represent the same underlying concept of a Book, just like both BankingAccount and PayeeAccount represent the same underlying concept of a BA? 2. a) I understand why User shouldn't exist in Collaboration Context ( CC ), but instead should be defined within Identity and Access Context IAC ( page 65 ). But still, do User ( IAC ), Moderator ( CC ), Author ( CC ),Owner ( CC ) and Participant ( CC ) all represent different aspects of the same underlying concept? b) If yes, then this means that CC contains several model elements ( Moderator, Author, Owner and Participant ), each representing different aspect of the same underlying concept ( just like both BankingAccount and PayeeAccount represent the same underlying concept of a BA ). But isn't this considered a duplication of concepts ( Evan's book, page 339 ), since several model elements in CC represent the same underlying concept? c) If Moderator, Author ... don't represent the same underlying concept, then what underlying concept does each represent? 3. In an e-commerce system, the term Customer has multiple meanings ( page 49 ): When user is browsing the Catalog, Customer has different meaning than when user is placing an Order. But do these two different definitions of a Customer represent the same underlying concept, just like both BankingAccount and PayeeAccount represent the same underlying concept of a BA? thanks

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  • Upgrading Oracle Siebel CRM Application Without Downtime

    - by Doug Reid
    Oracle’s Siebel Customer Relationship Management (CRM) software helps organizations differentiate their businesses to achieve top- and bottom-line growth. Siebel CRM delivers comprehensive solutions that are tailored to more than 20 different industries. As Siebel CRM implementations have evolved into mission critical, operational business processes that must operate 24/7, companies are finding it increasingly difficult to afford the downtime typically required to perform an in-place upgrade. Without these upgrades, businesses loose out on critical new features and functionality. With Oracle GoldenGate, customers don’t have to choose between upgrades and outages. Oracle GoldenGate allows Siebel CRM customers to perform upgrades with zero downtime. Now Siebel customers can always take advantages of the latest innovations in customer relationship management without having to worry about potential lost revenue due to downtime. Oracle GoldenGate provides three different deployment models for Siebel CRM zero downtime upgrades that are designed to meet differing customer requirements. These range from a basic unidirectional model, which is designed to work out-of-the-box, to the most sophisticated active-active model for phased migrations. If you have mission-critical Siebel CRM implementations I recommend that you watch the screencast below to learn how you can begin taking advantage of all the latest Siebel enhancements without having any downtime. This screencast is also available on Oracle Media Network and Oracle's YouTube channel. For even more details I recommend reading the whitepaper Upgrading Siebel CRM with Zero Downtime .

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  • A Modern Marketing Marvel: Eloqua Experience 2013

    - by kristin.jellison
    Hey there, partners— You’d be hard pressed to find a more convincing example of modern marketing than the one that descended upon San Francisco last week. We’re talking about Eloqua Experience 2013, of course. It is remarkable that a marketing technology conference has become a case study in successful 21st-century marketing practices. Eloqua Experience 2013 (#EE13) was all about customer-focused, targeted messaging, multichannel content, analytics and real-time multiscreen engagement. It made for a busy, yet interactive experience for over 2,000 eager attendees. This year’s event brought together some of the world’s most innovative marketers for three days of immersive sessions covering marketing best practices, customer stories and deep-dive technical classes. With 70 breakout sessions, product announcements, and a special conversation with Vince Gilligan, creator and executive producer of “Breaking Bad,” #EE13 brought a lot of critical marketing news to light. Oracle’s goal: to make sure our partners stay updated. As you know, Eloqua joined Oracle in late 2012, further rounding out our Customer Experience applications platform. Eloqua is a marketing automation solution and marketing cloud centerpiece that partners can use to target the right buyers, easily execute campaigns, bring leads to sales and bring in high ROIs. The resources below will help you stay on top of the industry’s best practices for marketing, plus all the advantages Eloqua can bring to partners. Partner Opportunities and Strategy with Eloqua The latest Eloqua partner strategy. Interview with Oracle Eloqua GM Kevin Akeroyd on Eloqua Experience A short recap of 2013’s Experience. Eloqua Product Announcements John Stetic, VP of Products for Oracle Eloqua, highlights the top product news, including a new profiler app and the ability to integrate display advertising into multichannel campaigns. Eloqua Experience Highlight Reel See what all the bustle was about. Eloqua Experience Session Overviews A quick look at what the keynote and breakout sessions covered, with links to session content. Modern Marketing Essentials Library Tips, blueprints, and strategies for success based on the 5 Tenets of Modern Marketing. Over and out, Your OPN Marketing Allies

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  • Spring + JSR 303 Validation group is ignored [closed]

    - by nsideras
    we have a simple bean with JSR annotations public class CustomerDTO { private static final long serialVersionUID = 1L; private Integer id; @NotEmpty(message = "{customer.firstname.empty}") private String firstName; @NotEmpty(message = "{customer.lastname.empty}") private String lastName; @NotEmpty(groups={PasswordChange.class}, message="{password.empty}") private String password; @NotEmpty(groups={PasswordChange.class}, message="{confirmation.password.empty}") private String password2; } and we have a Spring Controller @RequestMapping(value="/changePassword", method = RequestMethod.POST) public String changePassword(@Validated({ PasswordChange.class }) @ModelAttribute("customerdto") CustomerDTO customerDTO, BindingResult result, Locale locale) { logger.debug("Change Password was submitted with information: " + customerDTO.toString()); try { passwordStrengthPolicy.checkPasswordStrength(locale, customerDTO.getPassword()); if (result.hasErrors()) { return "changePassword"; } logger.debug("Calling customer service changePassword: " + customerDTO); customerOnlineNewService.changePassword(customerDTO); } catch (PasswordNotChangedException e) { logger.error("Could not change password PasswordNotChangedException: " + customerDTO.toString()); return "changePassword"; } catch (PasswordNotSecureException e) { return "changePassword"; } return createRedirectViewPath("changePassword"); } Our problem is that when changePassword is invoked the validator ignores the group(PasswordChange.class) and validates only firstName and lastName which are not in the group. Any idea? Thank you very much for your time.

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  • Demantra Implementation Tip Windows and Unix or Linux

    - by user702295
    Hello!  Are you implementing using a third party or consulting resources?   Recently we have seen some cases where customers no longer have a windows installation.  After the initial install and configuration, once the instance has gone live, the windows install is either deleted or most likely no longer with the customer as the same was installed on the implementers' laptop to start with. As a result when support comes back requesting the customer to apply a patch and/or upgrade they do not have a windows installation.  This has started happening after Oracle Demantra gave them the option to configure the engine on Unix.  Workaround: It is advisable that the customer keep their Windows installation intact for further patching and/or upgrade.  It is aslo possible that the implementer had installed Demantra on his Windows box and you do not have access to it any more.  It is possible that with the web and engine on Unix, and the silent installer having downloaded all the executable for Business Modeler, to work on the User's client machine, you may no longer need the windows install. I have not tested the above 

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  • Failure Driven Development

    - by DevSolo
    At our shop, we strive to be agile. And I'd say we are making great strides. That said, a few of us have spotted a pattern we have started calling "Failure Driven Development". Failure Driven Development can basically be desribed as an agile release/iteration cycle where the bugs/features are guided not by tasks and stories with acceptance criteria, but with defects entered in the defect tracking software. Our team has a great Project Manager who strives to get the acceptance criteria from the customer(s), but it's not always possible. From my development chair, this is due to the customer either not knowing exactly what they want or (and this is the kicker) two different "camps" at the customer's main office conflict with how a story should be implemented. Camp A will losely dictate that Feature X works like this, then Camp B will fail it due not functioning like that. Hence, the term "FDD". The process is driven by "failures". This leads to my question: Has anyone else encountered this and if so, any tips/suggestions for dealing with it? We have, of course, tried to get Camp A and B to agree prior, but everyone knows this isn't always the case. Thanks

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  • Leading Analyst Firm Positions Oracle in Leaders Quadrant for Web Content Management

    - by Christie Flanagan
    Gartner, Inc. has named Oracle a Leader in its latest “Magic Quadrant for Web Content Management.” Gartner’s Magic Quadrants position vendors within a particular quadrant based on their completeness of vision and their ability to execute on that vision. According to Gartner, “WCM plays an increasingly important role in business performance. It has become the central point of coordination for initiatives involving the enterprise's online presence, and these initiatives have become more sophisticated and more important to enterprises' business strategies. Thus, WCM is key for organizations wishing to execute a strategy of OCO (online channel optimization) that embraces areas such as customer experience management, e-commerce, digital marketing, multichannel marketing and website consolidation.” Gartner continued, “Leaders should drive market transformation. Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clear vision and a thorough appreciation of the broader context of OCO. They have strong channel partners, a presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technologies or vertical markets. Leaders are aware of the ecosystem in which their offerings need to fit. Leaders can: demonstrate enterprise deployments’ offer integration with other business applications and content repositories; provide a vertical-process or horizontal-solution focus.” Oracle WebCenter, the engagement platform powering exceptional experiences for customers, employees and partners, connects people and information by bringing together the most complete portfolio of portal, Web experience management, content, social, and collaboration technologies into a single integrated product suite. Oracle WebCenter also provides the foundation for Oracle Fusion Middleware and Oracle Fusion Applications to deliver a next-generation user experience.  To see the latest reports, webcasts and demonstrations about Oracle's web experience management solution, Oracle WebCenter Sites, please visit our Connected Customer Experience Resource Center.

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  • ORM and component-based architecture

    - by EagleBeek
    I have joined an ongoing project, where the team calls their architecture "component-based". The lowest level is one big database. The data access (via ORM) and business layers are combined into various components, which are separated according to business logic. E.g., there's a component for handling bank accounts, one for generating invoices, etc. The higher levels of service contracts and presentation are irrelevant for the question, so I'll omit them here. From my point of view the separation of the data access layer into various components seems counterproductive, because it denies us the relational mapping capabilities of the ORM. E.g., when I want to query all invoices for one customer I have to identify the customer with the "customers" component and then make another call to the "invoices" component to get the invoices for this customer. My impression is that it would be better to leave the data access in one component and separate it from business logic, which may well be cut into various components. Does anybody have some advice? Have I overlooked something?

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  • Item missing/damaged from Amazon order? Steps to quickly contact support to get replacements

    - by Gopinath
    I ordered few items from Amazon.com last week and when the package is delivered I found an item is missing. I reached out to Amazon Customer care and they resolved the issue by resending the missing item. Amazon’s customer care is awesome! They just asked me few questions regarding the order, person who accepted the delivery and without any further delay they provided details on when I’ll get the replacement item. Best part is Amazon customer care support is available through email, chat & telephone. I chose support through a chat session and resolved the issue. If you also missed an item or found a damaged item then here are the steps to be followed to get a replacement item Step 1 -  Go to amazon.com/contact Step 2 -  Click on Contact Us button available in General Support section, you may have to provide authentication details Step 3 – Contact Us screen displays your recent order. If your query is related to the displayed order then proceed go to next step otherwise select your order by clicking on Choose Different Order button Step 4 – Select the missing/damaged items from the list of items displayed from your order Step 5 – Choose the issue with your order. In case if an item is missing you may want to choose “Problem with an order”, “Missing item or parts” and “Entire item missing from shipment”. You may want to choose the options that are close to the issue you are facing with your order Step 6 – Choose how you want to support. You can choose either “E-Mail”, “Phone” or “Chat”. Based on the selected Support mode, proceed and communicate to them about the issue.  Rest assured. They will resolve your issue quickly.

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  • Migration a database from 32bit to 64bit

    - by Mike Dietrich
    Database migrations from an 32bit environment to an 64bit environment keeping the same platform architecture (e.g. moving an Oracle 10.2.0.5 database from MS Windows XP 32bit to MS Windows Server 2003 64bit) does not happen that often anymore. But still we see them getting done. And there are a few things to note when doing such a move. First of all the important question is:Will you upgrade your database as part of this move - Yes or No? If you say "Yes" then you are almost done with that topic as we will take care of that bitnes move during the upgrade. The only thing you have to take care is OLAP in case you are using OLAP Option with Analytic Workspaces (AW) by yourself. Those store data in Binary LOBs - and in order to move AWs from 32bit to 64bit you have to export your AWs prior to the move - and import them later on. People who don't use OLAP don't have to take care on this. But if you say "No" (meaning: no upgrade actions involved - you keep your database version) then you have to make sure to invalidate all packages and stored code in the database before you shutdown your database in the 32bit environment and prior to moving it over. And the same rule as above for OLAP applies once you use the OLAP Option. In the source environment: startup upgrade;    -- [or startup migrate; -- for Oracle 9i] @?/rdbms/admin/utlirp.sqlshutdown immediate In the destination environment: startup upgrade @?/olap/admin/xumuts.plb --Only if OLAP Option is installed@?/rdbms/admin/utlrp.sql The script utlirp.sql will invalidate all packages and stored code, utlrp.sql will recompile - and xumuts.plb will rebuild the OLAP Analytic Workspaces in case you have the OLAP Option installed.

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  • Employee Engagement: Drive Business Value

    - by Kellsey Ruppel
    As we’ve been discussing this week, employee engagement is extremely important and you’ve probably realized that effectively engaging your employees is essential to driving business value. Your employees are the ones responsible for executing on the business’ objectives. Your employees (in the sales & service departments) are the ones interacting with your customers the most, so delivering on customer expectations and attaining high levels of customer engagement are simply not possible without successfully empowering these this stakeholder group. High employee and partner engagement can have many benefits including: Higher levels of employee productivity Longer employee retention Stronger, more enduring and more successful relationships Serving as ambassadors for an organization’s brand More likely to deliver excellent customer service Referring others for hire Recommending the organization’s products and services Sharing feedback with their colleagues In a way, engagement is a measure of employee investment in an organization’s mission and brand. And then you have the enablement piece of this as well.  It’s hard to imagine a high level of engagement existing among employees who don’t feel that they’ve been enabled to do their jobs very efficiently or effectively. You’re just not going to find high engagement among people if the everyday processes and technologies  they work with make it a challenge for them to access, share and manage the information  they need do their jobs or if they’re unable to effectively collaborate around the projects they’re working on. How does your organization measure on the employee engagement spectrum? We’ve got a number of different resources to help you get started! Portal Resource Center Video: Got a minute? WebCenter in Action Webcast Series Portal Engagement Webcast 

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  • RESTful applications logic and cross resource operations

    - by Gaz_Edge
    I have an RESTful api that allows my users to receive enquiries about their business e.g. 'I would like to book service x on date y. Is this available?'. The api saves this information as a resource to the following URI users/{userId}/enquiries/{enquiryId} The information shown when this resource is retrieved are the standard sort of things you'd expect from an enquiry - email, first_name, last_name, address, message The api also allows customers to be created for a user. The customer has a login and password and also a profile. The following URIs expose these two resources PUT users/{userId}/customers/{customerId} PUT users/{userId}/customers/{customerId}/profile The problem I am having is that I would like to have the ability to allow users to create a customer from an enquiry. For example, the user is able to offer their service on the date requested and will then want to setup a customer with login details etc to allow them to manage the rest of the process. The obvious answer would be to use a URI like users/{userId}/enquiries/{enquiryId}/convert-to-client The problem with this is is that it somewhat goes against a lot of what I've been reading about how to implement REST (specifically from the book Restful Web Services which suggests that URIs should point to resources not operations on resources). The other option would be to get the client application (i.e. the code that calls the api) to handle some of this application logic. This doesn't quite feel right to me. I have implemented in my design that the client app is fairly dumb. It knows just enough to display the results from the API, and does not contain any application logic. Would be great to hear what others views are on the best way of setting this up Am I wrong to have no application logic in the client app? How would I perform this operation purely in the REST api?

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  • Do cross reference database tables have a place in domain driven design?

    - by Mike Cellini
    First some background. Let's say we have a system where a customer is placing an order in a web interface. The items that customer is ordering can priced in various ways. Sometimes including the cost of delivery and sometimes not at all. That pricing effectively depends on a variety of factors including the vendor's own pricing model, that vendor's individual contracts with customers as well as that vendor's contracts with its own suppliers. Let's assume that once a customer places an order for a particular item and chooses a contract if any, the method of delivery can be determined by variables on those contracts. Those delivery methods also live in their own table in the database and have various properties consumed downstream. It makes sense that a cross reference or lookup table would store that information. That table would be loaded into the domain and could then be used to apply the appropriate delivery method while processing the order. Does this make sense in the context of domain driven design? Or is my thinking too relational? Is this logic that should be built into it's own class/method (I mean beyond apply the cross reference table data)?

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  • 2012 Oracle Fusion Innovation Awards - Part 1

    - by Michelle Kimihira
    Author: Moazzam Chaudry This year we recognized 29 customers for their innovative use of Oracle Fusion Middleware and their significant results. The winners were selected across 8 product categories from 11 countries spanning diverse industries around the world. This is a two-part blog series. The 2012 Fusion Middleware Innovation Awards winners were announced at OOW on October 2nd by Hasan Rizvi (EVP Fusion Middleware and Java development), Amit Zavery (VP Product Management) and Ed Zou (VP Product Management) to an audience that included press, analysts and customers. Winners were selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The program is in its 6th year and this year, we are excited to have received over 250 submissions from customers around the globe. The winners were selected by a panel of internal and external judges; it was a difficult time selecting this year's most innovative projects. Judges scored each entry across multiple scoring categories. This year, winning use cases for Fusion Middleware include: Improve customer experience by monitoring real-time and simplifying user experience of tens of millions of customer Drive social enagement through social media channels in fields, including healthcare, harness big data by analyzing and improving visibility across 60M+customers and hundreds of terabytes of data Enable mobile adoption by delivering mobile news experience to 50% of the Australian population, embrace cloud computing by delivering hospitality services to 3000+ hotels and monitoring services to hospitals, and optimize criticial processes such as, remarketing cars through tens of thousands of dealers On Monday's blog, we will talk about the winners in each category and what customers had to say in the customer panel. Congratulations to the 2012 Oracle Fusion Innovation Award winners:  

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  • Reportviewer stored procedure [closed]

    - by Liesl
    I want to write a stored procedure for my invoice reportviewer. After invoice is generated in reportviewer it must also add the data to my Invoice table. This is all my tables in my database: CREATE TABLE [dbo].[Waybills]( [WaybillID] [int] IDENTITY(1,1) NOT NULL, [SenderName] [varchar](50) NULL, [SenderAddress] [varchar](50) NULL, [SenderContact] [int] NULL, [ReceiverName] [varchar](50) NULL, [ReceiverAddress] [varchar](50) NULL, [ReceiverContact] [int] NULL, [UnitDescription] [varchar](50) NULL, [UnitWeight] [int] NULL, [DateReceived] [date] NULL, [Payee] [varchar](50) NULL, [CustomerID] [int] NULL, PRIMARY KEY CLUSTERED CREATE TABLE [dbo].[Customer]( [CustomerID] [int] IDENTITY(1,1) NOT NULL, [customerName] [varchar](30) NULL, [CustomerAddress] [varchar](30) NULL, [CustomerContact] [varchar](30) NULL, [VatNo] [int] NULL, CONSTRAINT [PK_Customer] PRIMARY KEY CLUSTERED ) CREATE TABLE [dbo].[Cycle]( [CycleID] [int] IDENTITY(1,1) NOT NULL, [CycleNumber] [int] NULL, [StartDate] [date] NULL, [EndDate] [date] NULL ) ON [PRIMARY] CREATE TABLE [dbo].[Payments]( [PaymentID] [int] IDENTITY(1,1) NOT NULL, [Amount] [money] NULL, [PaymentDate] [date] NULL, [CustomerID] [int] NULL, PRIMARY KEY CLUSTERED Create table Invoices ( InvoiceID int IDENTITY(1,1), InvoiceNumber int, InvoiceDate date, BalanceBroughtForward money, OutstandingAmount money, CustomerID int, WaybillID int, PaymentID int, CycleID int PRIMARY KEY (InvoiceID), FOREIGN KEY (CustomerID) REFERENCES Customer(CustomerID), FOREIGN KEY (WaybillID) REFERENCES Waybills(WaybillID), FOREIGN KEY (PaymentID) REFERENCES Payments(PaymentID), FOREIGN KEY (CycleID) REFERENCES Cycle(CycleID) ) I want my sp to find all waybills for specific customer in a specific cycle with payments made from this client. All this data must then be added into the INVOICE table. Can someone please help me or show me on the right direction? create proc GenerateInvoice @StartDate date, @EndDate date, @Payee varchar(30) AS SELECT Waybills.WaybillNumber Waybills.SenderName, Waybills.SenderAddress, Waybills.SenderContact, Waybills.ReceiverName, Waybills.ReceiverAddress, Waybills.ReceiverContact, Waybills.UnitDescription, Waybills.UnitWeight, Waybills.DateReceived, Waybills.Payee, Payments.Amount, Payments.PaymentDate, Cycle.CycleNumber, Cycle.StartDate, Cycle.EndDate FROM Waybills CROSS JOIN Payments CROSS JOIN Cycle WHERE Waybills.ReceiverName = @Payee AND (Waybills.DateReceived BETWEEN (@StartDate) AND (@EndDate)) Insert Into Invoices (InvoiceNumber, InvoiceDate, BalanceBroughtForward, OutstandingAmount) Values (@InvoiceNumber, @InvoiceDate, @BalanceBroughtForward, @ OutstandingAmount) go

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  • How should I implement Transaction database EJB 3.0

    - by JamesBoyZ
    In the CustomerTransactions entity, I have the following field to record what the customer bought: @ManyToMany private List<Item> listOfItemsBought; When I think more about this field, there's a chance it may not work because merchants are allowed to change item's information (e.g. price, discount, etc...). Hence, this field will not be able to record what the customer actually bought when the transaction occurred. At the moment, I can only think of 2 ways to make it work. I will record the transaction details into a String field. I feel that this way would be messy if I need to extract some information about the transaction later on. Whenever the merchant changes an item's information, I will not update directly to that item's fields. Instead, I will create another new item with all the new information and keep the old item untouched. I feel that this way is better because I can easily extract information about the transaction later on. However, the bad side is that my Item table may contain a lot of rows. I'd be very grateful if someone could give me an advice on how I should tackle this problem. UPDATE: I'd like to add more information about the current design. public class Customer implements Serializable { @OneToMany private List<CustomerTransactions> listOfTransactions; } public class CustomerTransactions implements Serializable { @ManyToMany private List<Item> listOfItemsBought; } public class Merchant implements Serializable { @OneToMany private List<Item> listOfSellingItems; }

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  • Whitepaper list for the application framework

    - by Rick Finley
    We're reposting the list of technical whitepapers for the Oracle ETPM framework (called OUAF, Oracle Utilities Application Framework).  These are are available from My Oracle Support at the Doc Id's mentioned below. Some have been updated in the last few months to reflect new advice and new features.  This is reposted from the OUAF blog:  http://blogs.oracle.com/theshortenspot/entry/whitepaper_list_as_at_november Doc Id Document Title Contents 559880.1 ConfigLab Design Guidelines This whitepaper outlines how to design and implement a data management solution using the ConfigLab facility. This whitepaper currently only applies to the following products: Oracle Utilities Customer Care And Billing Oracle Enterprise Taxation Management Oracle Enterprise Taxation and Policy Management           560367.1 Technical Best Practices for Oracle Utilities Application Framework Based Products Whitepaper summarizing common technical best practices used by partners, implementation teams and customers. 560382.1 Performance Troubleshooting Guideline Series A set of whitepapers on tracking performance at each tier in the framework. The individual whitepapers are as follows: Concepts - General Concepts and Performance Troublehooting processes Client Troubleshooting - General troubleshooting of the browser client with common issues and resolutions. Network Troubleshooting - General troubleshooting of the network with common issues and resolutions. Web Application Server Troubleshooting - General troubleshooting of the Web Application Server with common issues and resolutions. Server Troubleshooting - General troubleshooting of the Operating system with common issues and resolutions. Database Troubleshooting - General troubleshooting of the database with common issues and resolutions. Batch Troubleshooting - General troubleshooting of the background processing component of the product with common issues and resolutions. 560401.1 Software Configuration Management Series  A set of whitepapers on how to manage customization (code and data) using the tools provided with the framework. The individual whitepapers are as follows: Concepts - General concepts and introduction. Environment Management - Principles and techniques for creating and managing environments. Version Management - Integration of Version control and version management of configuration items. Release Management - Packaging configuration items into a release. Distribution - Distribution and installation of releases across environments Change Management - Generic change management processes for product implementations. Status Accounting - Status reporting techniques using product facilities. Defect Management - Generic defect management processes for product implementations. Implementing Single Fixes - Discussion on the single fix architecture and how to use it in an implementation. Implementing Service Packs - Discussion on the service packs and how to use them in an implementation. Implementing Upgrades - Discussion on the the upgrade process and common techniques for minimizing the impact of upgrades. 773473.1 Oracle Utilities Application Framework Security Overview A whitepaper summarizing the security facilities in the framework. Now includes references to other Oracle security products supported. 774783.1 LDAP Integration for Oracle Utilities Application Framework based products Updated! A generic whitepaper summarizing how to integrate an external LDAP based security repository with the framework. 789060.1 Oracle Utilities Application Framework Integration Overview A whitepaper summarizing all the various common integration techniques used with the product (with case studies). 799912.1 Single Sign On Integration for Oracle Utilities Application Framework based products A whitepaper outlining a generic process for integrating an SSO product with the framework. 807068.1 Oracle Utilities Application Framework Architecture Guidelines This whitepaper outlines the different variations of architecture that can be considered. Each variation will include advice on configuration and other considerations. 836362.1 Batch Best Practices for Oracle Utilities Application Framework based products This whitepaper outlines the common and best practices implemented by sites all over the world. 856854.1 Technical Best Practices V1 Addendum Addendum to Technical Best Practices for Oracle Utilities Customer Care And Billing V1.x only. 942074.1 XAI Best Practices This whitepaper outlines the common integration tasks and best practices for the Web Services Integration provided by the Oracle Utilities Application Framework. 970785.1 Oracle Identity Manager Integration Overview This whitepaper outlines the principals of the prebuilt intergration between Oracle Utilities Application Framework Based Products and Oracle Identity Manager used to provision user and user group security information. For Fw4.x customers use whitepaper 1375600.1 instead. 1068958.1 Production Environment Configuration Guidelines A whitepaper outlining common production level settings for the products based upon benchmarks and customer feedback. 1177265.1 What's New In Oracle Utilities Application Framework V4? Whitepaper outlining the major changes to the framework since Oracle Utilities Application Framework V2.2. 1290700.1 Database Vault Integration Whitepaper outlining the Database Vault Integration solution provided with Oracle Utilities Application Framework V4.1.0 and above. 1299732.1 BI Publisher Guidelines for Oracle Utilities Application Framework Whitepaper outlining the interface between BI Publisher and the Oracle Utilities Application Framework 1308161.1 Oracle SOA Suite Integration with Oracle Utilities Application Framework based products This whitepaper outlines common design patterns and guidelines for using Oracle SOA Suite with Oracle Utilities Application Framework based products. 1308165.1 MPL Best Practices Oracle Utilities Application Framework This is a guidelines whitepaper for products shipping with the Multi-Purpose Listener. This whitepaper currently only applies to the following products: Oracle Utilities Customer Care And Billing Oracle Enterprise Taxation Management Oracle Enterprise Taxation and Policy Management 1308181.1 Oracle WebLogic JMS Integration with the Oracle Utilities Application Framework This whitepaper covers the native integration between Oracle WebLogic JMS with Oracle Utilities Application Framework using the new Message Driven Bean functionality and real time JMS adapters. 1334558.1 Oracle WebLogic Clustering for Oracle Utilities Application Framework New! This whitepaper covers process for implementing clustering using Oracle WebLogic for Oracle Utilities Application Framework based products. 1359369.1 IBM WebSphere Clustering for Oracle Utilities Application Framework New! This whitepaper covers process for implementing clustering using IBM WebSphere for Oracle Utilities Application Framework based products 1375600.1 Oracle Identity Management Suite Integration with the Oracle Utilities Application Framework New! This whitepaper covers the integration between Oracle Utilities Application Framework and Oracle Identity Management Suite components such as Oracle Identity Manager, Oracle Access Manager, Oracle Adaptive Access Manager, Oracle Internet Directory and Oracle Virtual Directory. 1375615.1 Advanced Security for the Oracle Utilities Application Framework New! This whitepaper covers common security requirements and how to meet those requirements using Oracle Utilities Application Framework native security facilities, security provided with the J2EE Web Application and/or facilities available in Oracle Identity Management Suite.

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  • Form value not passed to Seam bean after a4j reRender

    - by Casper
    I'm making a webapp in Seam but ran into a problem I can't seem to fix. I have a JSF form where the customer can select a reservation type through a combobox. Based on the selected value, other form components gets rendered. For example: the customer selects Hours as reservation type, a panelGroup gets rendered where the customer can select a start- and an end hour. But if the customer would select 'part of the day' as reservation type, a selectOneMenu gets rendered where the customer can select a part of the day (morning, afternoon, evening) The rerendering well but the values of the components with a rendered conditional won't get passed to the bean. They stay null values. This is the code i'm talking about: <h:panelGrid columns="2"> <h:outputText value="Reservation Type" /> <h:selectOneMenu value="#{selectedPeriodPart}"> <s:selectItems value="#{productManager.getAvailableDayPartsSpot()}" var="daypart" label="#{daypart.label}"></s:selectItems> <s:convertEnum /> <a4j:support ajaxSingle="true" event="onchange" action="#" reRender="spot"></a4j:support> </h:selectOneMenu> <h:outputText id="date_spot" value="Date" /> <a4j:outputPanel id="calendar_spot" layout="block"> <rich:calendar value="#{reservation.reservationPeriod.startDate}" locale="en" cellWidth="24px" cellHeight="22px" style="width:200px" /> </a4j:outputPanel> <h:outputText rendered="#{selectedPeriodPart eq 'DAY_PART'}" value="Daypart" /> <h:selectOneMenu value="#{selectedDaypart}" rendered="#{selectedPeriodPart eq 'DAY_PART'}"> <f:selectItem id="si_morning" itemLabel="Morning (6:00 - 12:00)" itemValue="morning" /> <f:selectItem id="si_afternoon" itemLabel="Afternoon (12:00 - 18:00)" itemValue="afternoon" /> <f:selectItem id="si_evening" itemLabel="Evening (18:00 - 00:00)" itemValue="evening" /> </h:selectOneMenu> <h:outputText rendered="#{selectedPeriodPart eq 'HOURS'}" value="Hours" /> <h:panelGroup id="hours_spot" rendered="#{selectedPeriodPart eq 'HOURS'}"> <ui:include src="/includes/reservation/select_hours.xhtml" /> </h:panelGroup> </h:panelGrid> </s:div></code> Note: The calendar value do get passed back to the bean but the value of this piece of code doesn't (it does if you remove the rendered conditional):

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  • Cannot Call WordPress Plugin Files Under wp-content

    - by Volomike
    I have a client who has many blog customers. Each of these WordPress blogs calls a plugin that provides a product link. The way that link is composed looks like this: {website}/wp-content/plugins/prodx/product?id=432320 This works fine on all blogs except two. On those two, when you try to call the URL, you get a 404. So, I disabled all plugins except prodx and reverted the theme to default (Kubrick), thinking perhaps a plugin intercept with add_action() API was doing this, such as intercepting URLs and redirecting them. However, this did not help. So, I upgraded the WordPress to the latest version. Again, didn't fix. So, I checked permissions, comparing with a blog that worked just fine. Again, didn't fix. So I replaced the .htaccess, using one from a working blog. Again, didn't fix. So I replaced all the files using some from a working blog that was identical to this one, and then restored the wp-config.php file back so that it talked to the right blog database. Again, didn't fix. Again I checked permissions meticulously, comparing to a perfectly working blog. Again, didn't fix. So, I created a test.php that looks like so: <?php print_r($_GET); echo "hello world"; I then copied it into another plugin folder and used my browser to get to it -- again, 404. So I copied it into the root of wp-content/plugins and tried to call it there -- again, 404. So I copied it into wp-content -- again, 404. Last, I copied it into the root of the WordPress blog website, and this time, it worked! Doesn't make sense. I started to think that perhaps something was going on with /etc/httpd/conf/httpd.conf for this customer, but the only thing I saw different in their for this customer was the IP address was different than the customer's blog that worked. Each customer gets their own IP in this environment my client has built. My client sysop is baffled too. What do you think is going on? Is there something wrong in the WP database for this customer? Is there something wrong in httpd.conf?

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  • Loading the last related record instantly for multiple parent records using Entity framework

    - by Guillaume Schuermans
    Does anyone know a good approach using Entity Framework for the problem described below? I am trying for our next release to come up with a performant way to show the placed orders for the logged on customer. Of course paging is always a good technique to use when a lot of data is available I would like to see an answer without any paging techniques. Here's the story: a customer places an order which gets an orderstatus = PENDING. Depending on some strategy we move that order up the chain in order to get it APPROVED. Every change of status is logged so we can see a trace for statusses and maybe even an extra line of comment per status which can provide some extra valuable information to whoever sees this order in an interface. So an Order is linked to a Customer. One order can have multiple orderstatusses stored in OrderStatusHistory. In my testscenario I am using a customer which has 100+ Orders each with about 5 records in the OrderStatusHistory-table. I would for now like to see all orders in one page not using paging where for each Order I show the last relevant Status and the extra comment (if there is any for this last status; both fields coming from OrderStatusHistory; the record with the highest Id for the given OrderId). There are multiple scenarios I have tried, but I would like to see any potential other solutions or comments on the things I have already tried. Trying to do Include() when getting Orders but this still results in multiple queries launched on the database. Each order triggers an extra query to the database to get all orderstatusses in the history table. So all statusses are queried here instead of just returning the last relevant one, plus 100 extra queries are launched for 100 orders. You can imagine the problem when there are 100000+ orders in the database. Having 2 computed columns on the database: LastStatus, LastStatusInformation and a regular Linq-Query which gets those columns which are available through the Entity-model. The problem with this approach is the fact that those computed columns are determined using a scalar function which can not be changed without removing the formula from the computed column, etc... In the end I am very familiar with SQL and Stored procedures, but since the rest of the data-layer uses Entity Framework I would like to stick to it as long as possible, even though I have my doubts about performance. Using the SQL approach I would write something like this: WITH cte (RN, OrderId, [Status], Information) AS ( SELECT ROW_NUMBER() OVER (PARTITION BY OrderId ORDER BY Id DESC), OrderId, [Status], Information FROM OrderStatus ) SELECT o.Id, cte.[Status], cte.Information AS StatusInformation, o.* FROM [Order] o INNER JOIN cte ON o.Id = cte.OrderId AND cte.RN = 1 WHERE CustomerId = @CustomerId ORDER BY 1 DESC; which returns all orders for the customer with the statusinformation provided by the Common Table Expression. Does anyone know a good approach using Entity Framework?

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  • DisplayMemberPath is not working in WPF

    - by WpfBee
    I want to display CustomerList\CustomerName property items to the listBox using ItemsSource DisplayMemberPath property only. But it is not working. I do not want to use DataContext or any other binding in my problem. Please help. My code is given below: MainWindow.xaml.cs namespace BindingAnItemControlToAList { /// <summary> /// Interaction logic for MainWindow.xaml /// </summary> public partial class MainWindow : Window { public MainWindow() { InitializeComponent(); } } public class Customer { public string Name {get;set;} public string LastName { get; set; } } public class CustomerList { public List<Customer> Customers { get; set; } public List<string> CustomerName { get; set; } public List<string> CustomerLastName { get; set; } public CustomerList() { Customers = new List<Customer>(); CustomerName = new List<string>(); CustomerLastName = new List<string>(); CustomerName.Add("Name1"); CustomerLastName.Add("LastName1"); CustomerName.Add("Name2"); CustomerLastName.Add("LastName2"); Customers.Add(new Customer() { Name = CustomerName[0], LastName = CustomerLastName[0] }); Customers.Add(new Customer() { Name = CustomerName[1], LastName = CustomerLastName[1] }); } } } **MainWindow.Xaml** <Window x:Class="BindingAnItemControlToAList.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:local="clr-namespace:BindingAnItemControlToAList" Title="MainWindow" Height="350" Width="525" Loaded="Window_Loaded" > <Window.Resources> <local:CustomerList x:Key="Cust"/> </Window.Resources> <Grid Name="Grid1"> <ListBox ItemsSource="{Binding Source={StaticResource Cust}}" DisplayMemberPath="CustomerName" Height="172" HorizontalAlignment="Left" Margin="27,23,0,0" Name="lstStates" VerticalAlignment="Top" Width="245" /> </Grid> </Window>

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  • What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014?

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly. Moscone West, Levels 2 and 3 To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more! CX Spotlight Sessions “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle A Special Marquee Session Dell’s Hayden Mugford will speak on “The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail. Other Oracle Marketing Cloud Session Highlights Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Marketing Technical deep dives for product lines within Marketing Best practices and impactful business measurements Solutions that are Integrated across CX Target Audience Session content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers. Outcomes Customers attending Marketing—CX Central @ OpenWorld will be able to: Gain insight into delivering consistent cross-channel marketing Discover how to provide the right information to the right customer at the right time and with the right channel Get answers to burning questions and advice on business challenges Hear from other Oracle customers about recommended best practices to help their organization move forward Network and share ideas to help create a strategy for connecting with customers in better ways It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party! We’re hosting CX Central Fest:  a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m. OpenWorld is a fabulous way for your customers to see all that Oracle Marketing Cloud has to offer. Pass on an invitation today. By Laura Vogel (Oracle) /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Inequality joins, Asynchronous transformations and Lookups : SSIS

    - by jamiet
    It is pretty much accepted by SQL Server Integration Services (SSIS) developers that synchronous transformations are generally quicker than asynchronous transformations (for a description of synchronous and asynchronous transformations go read Asynchronous and synchronous data flow components). Notice I said “generally” and not “always”; there are circumstances where using asynchronous transformations can be beneficial and in this blog post I’ll demonstrate such a scenario, one that is pretty common when building data warehouses. Imagine I have a [Customer] dimension table that manages information about all of my customers as a slowly-changing dimension. If that is a type 2 slowly changing dimension then you will likely have multiple rows per customer in that table. Furthermore you might also have datetime fields that indicate the effective time period of each member record. Here is such a table that contains data for four dimension members {Terry, Max, Henry, Horace}: Notice that we have multiple records per customer and that the [SCDStartDate] of a record is equivalent to the [SCDEndDate] of the record that preceded it (if there was one). (Note that I am on record as saying I am not a fan of this technique of storing an [SCDEndDate] but for the purposes of clarity I have included it here.) Anyway, the idea here is that we will have some incoming data containing [CustomerName] & [EffectiveDate] and we need to use those values to lookup [Customer].[CustomerId]. The logic will be: Lookup a [CustomerId] WHERE [CustomerName]=[CustomerName] AND [SCDStartDate] <= [EffectiveDate] AND [EffectiveDate] <= [SCDEndDate] The conventional approach to this would be to use a full cached lookup but that isn’t an option here because we are using inequality conditions. The obvious next step then is to use a non-cached lookup which enables us to change the SQL statement to use inequality operators: Let’s take a look at the dataflow: Notice these are all synchronous components. This approach works just fine however it does have the limitation that it has to issue a SQL statement against your lookup set for every row thus we can expect the execution time of our dataflow to increase linearly in line with the number of rows in our dataflow; that’s not good. OK, that’s the obvious method. Let’s now look at a different way of achieving this using an asynchronous Merge Join transform coupled with a Conditional Split. I’ve shown it post-execution so that I can include the row counts which help to illustrate what is going on here: Notice that there are more rows output from our Merge Join component than on the input. That is because we are joining on [CustomerName] and, as we know, we have multiple records per [CustomerName] in our lookup set. Notice also that there are two asynchronous components in here (the Sort and the Merge Join). I have embedded a video below that compares the execution times for each of these two methods. The video is just over 8minutes long. View on Vimeo  For those that can’t be bothered watching the video I’ll tell you the results here. The dataflow that used the Lookup transform took 36 seconds whereas the dataflow that used the Merge Join took less than two seconds. An illustration in case it is needed: Pretty conclusive proof that in some scenarios it may be quicker to use an asynchronous component than a synchronous one. Your mileage may of course vary. The scenario outlined here is analogous to performance tuning procedural SQL that uses cursors. It is common to eliminate cursors by converting them to set-based operations and that is effectively what we have done here. Our non-cached lookup is performing a discrete operation for every single row of data, exactly like a cursor does. By eliminating this cursor-in-disguise we have dramatically sped up our dataflow. I hope all of that proves useful. You can download the package that I demonstrated in the video from my SkyDrive at http://cid-550f681dad532637.skydrive.live.com/self.aspx/Public/BlogShare/20100514/20100514%20Lookups%20and%20Merge%20Joins.zip Comments are welcome as always. @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014

    - by Kathryn Perry
    A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left) Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly. Moscone West, Levels 2 and 3To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more! CX Spotlight Sessions “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle A Special Marquee SessionDell’s Hayden Mugford will speak on "The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail. It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party!We’re hosting CX Central Fest: a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m. Other Oracle Marketing Cloud Session Highlights Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Marketing Technical deep dives for product lines within Marketing Best practices and impactful business measurements Solutions that are integrated across CX Target AudienceSession content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers. OutcomesCustomers attending Marketing—CX Central @ OpenWorld will be able to: Gain insight into delivering consistent cross-channel marketing Discover how to provide the right information to the right customer at the right time and with the right channel Get answers to burning questions and advice on business challenges Hear from other Oracle customers about recommended best practices to help their organization move forward Network and share ideas to help create a strategy for connecting with customers in better ways Resources At a Glance Register Now Track Site—View Marketing Sessions 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Focus on Session Doc Downloadable Justification Email OpenWorld is a fabulous way for you to see all that Oracle Marketing Cloud has to offer. Register today.

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  • CRMIT’s HIGH VALUE CRM++ PLUGINS FOR CRM On DEMAND

    - by Soumo Das
    Customer satisfaction and experience being the two most considerable factors, these days businesses are on the lookout for automation tools that are world class, agile and keep quality at its core. CRMIT has developed such tools using cutting edge technologies and abstracting industry best practices and R&D.  Self Service Portal  With customers being so meticulous about regular updates and reliable access to their data, administrators just cannot think of walking a thin line. Surviving without a resource that provides a track of customer requirements for services available 24 x 7 can severely affect the productivity. In such a scenario, CRMIT’s Self Service Portal (SSP) is the best solution. This not only tracks the required customer data, but also allows companies to stay in tune with their employees, vendors and stakeholders.   One can directly sign up to become a CRMOD contact and SSP user. One need not use the database, as operations and interactions are d at run time. This is a fully configurable solution that tracks results periodically, thus making it easy for end users. It also offers better security and data visibility that enables users to progress smoothly. Quote and Order Management   When dealing with quotes, contracts and orders becomes complicated, only Quote & Order Management can work as a one-stop solution. CRMIT offers this great tool for managing all this information and for taking care of customer orders and service requirements.  This CRM On Demand plug-in allows one to create a new quote or copy the existing one. Products can be directly added from the product list of CRMOD and the pricing is calculated automatically. Quote can be generated and mailed to the external users in PDF, HTML and XLS formats. This not only allows management of quotes in an enhanced manner, but also supports various billing and tax calculation features that make work effortless.    Report Scheduler  When it comes to analyzing and providing statistics of various business processes currently running in an organization, one cannot depend on manual updates, which sometimes may be inaccurate or even delayed. CRMIT provides a SaaS based powerful solution - Report Scheduler - that allows CRM users to schedule reports as per the frequencies and then receive them as email attachments at the scheduled time.   With this powerful tool, administrators can control the report scheduler for assigning specific reports to specific users. After that, users can login and schedule any assigned report for viewing at particular intervals on monthly, weekly or daily basis. Additionally, users can also copy the mail to external users and can choose the preferred format. The best part is that sharing business data with third party become easy with this and for viewing reports, users need not log into their CRMOD account.  CRM On Demand Offline Solution CRM On-Demand Offline is another great CRM++ extension that allows one to work in both online and offline modes. Synchronizing both the modes is absolutely easy and offers ease while working. CRM OD offline works as an automation tool that not only improves efficiency, but also works as a backup in most cases. It is readily available as a windows application installer and requires users to be online only while validating and synchronizing. The best part is that working in the offline mode also works as a backup. 

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