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• Skype a-like PlugIn

  - by balexandre

  This is not really a programming question but please bear with me as I just need some push to the right road. What is and what should I search for to create a Skype A-Like plugin? I want to be able to capture the Phone Number (Web Browser, Word and Outlook for starts) and change it to present a link that the user can click to search that Phone Number in the CRM Application, given him the ability to open that client profile or make a call (we have a PBX Dial software). But I have no idea what this technology is called in order to start looking for some ideas on how to accomplish this. Thank you

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• MS Word: Mailmerge hyperlinks with query get url string with a mergefield.

  - by oterrada

  Hi, I'm trying to send an email merging one document (docx) with a contacts database (via OleDB). Using MSWord2007, it seems easy (it works for easy things: name, address, ...) but I can't find how fill an query-get url string with a merge field inside an hyperlink. An hyperlink like: Click here where here is an hyperlink to http://domain.com/[email protected] where [email protected] is the address of the contact, a merge field. I've tried the special/merge fields: {HYPERLINK "http://domain.com/test.php?contact={MERGEFIELD contactEmail}" \o "Here"} but it doesn't work, sometimes it merge only the first record and then send all the mails with the same address, I got this alternating the view with ALT+F9. This support doc doesn't work for me because I don't have the complete URL in my database for each contact, and I can't change the design of the table or add a view (it's from the CRM), I don't like to do it exporting the table and adding the field. Any idea? Thanks in advance,

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• Core dump utility for .NET

  - by Dave

  In my past life as a COBOL mainframe developer I made extensive use of a tool called Abendaid which, in the event of an exception, would give me a complete memory dump including a formatted list of every variable in memory as well as a complete stack trace of the program with the offending statement highlighted. This made pinpointing the cause of an error much simpler and saved a lot of step-through debugging and/or trace statements. Now I've made the transition to C# and .NET web development I find that the information provided by ASP.NET only tells half the story, giving me a stack trace, but not any of the variable or class information. This makes debugging more difficult as you then have to run the process again with the debugger to try and reproduce the error, not easy with intermittent errors or with assemblies that run under the likes of SQL Server or CRM. I've looked around quite a lot for something that does this but I can't find anything obvious. Does anyone have any idea if there is one, or if not, what I'd need to start with in order to write one?

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• What are good ways to guarantee business continuity with a SaaS product?

  - by tommyvdz

  For my Bachelor Thesis I am researching how SaaS providers can arrange some sort of business continuity guarantee. You probably know the Source Code Escrow arrangements for 'shrink-wrapped' software. They give customers access to the source code and all applicable documentation whenever the software supplier gets into (financial) trouble. This clearly does not work for SaaS, because customers have no use for just the source code, and customers probably can not afford not being able to login to their CRM system for a couple weeks because the SaaS provider went bankrupt. I am currently researching different methods to solve this problem. Do you know good and practical solutions to solve this continuity problem? Or companies that already offer a good solution? Thanks!

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• Multiblog engine for asp.net

  - by Andrey

  I know, different forms of this questions were asked on this site multiple times, but I haven't seen a single answer that would satisfy my need. I need a ASP.NET based blogging engine that wouul use SQL Server as a back end and allow multiple independet blogs in one app instance. I'm writing a community website for major bank and blogging is the piece I'm not sure about. Answers to other questions include a broad spectrum from BlogEngine.NET (doesn't support multiple blogs) to CommunityServer (a beast! blogging is just asmall piece of it). I don't want to install a full-blown CRM and just use blogging, I want a blogging engine. I don't mind to buy a commercial one but I can't find one. I'm pretty much stuck, and any ideas are highly appreciated!

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• How to create temporary files on the client machine, from Web Application?

  - by Gaurav Srivastava

  I am creating a Web Application using JSP, Struts, EJB and Servlets. The Application is a combined CRM and Accounting Package so the Database size is very huge. So, in order to make Execution faster, I want prevent round trips to the Database. For that purpose, what I want to do is create some temporary XML files on the client Machine and use them whenever required. How can I do this, as Javascript do not permits me to do so. Is there any way of doing this? Or, is there any other solution which I can adopt in order to make my application Faster?

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• How useful is a 'pure' MVC implementation?

  - by Matt1776

  I work at a company that provides custom made 'CRM'-like software. We are currently redesigning/redeveloping the software with the hopes that it will look more modern and be easier to develop and customize for future clients. Currently it takes a long time to customize each new application. There is a presumption that the reason it takes so long is because of the amount of business logic that is present in the 'view' layer. To some extent I can vouch for this being true, but symptoms don't always reliably point out a cause. There was a suggestion that if we just move the business logic to the controller layer and use pure view (we use java J2EE and struts) as in implementing struts tags instead of calling the bean layer and iterating objects right on the jsp - etc etc. Before I start advocating we go forward with this, I wanted to get a feeling for what other people thought. Does a "pure" implementation of the MVC (especially emphasis on decoupling the controller and the view) provide a cleaner, easier to develop and change code base?

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• email tracking image duplicate requests

  - by DEH

  I am embedding tracking images within emails that are being sent from a custom-built opt-in CRM system. The image src is an encoded .gif, such as src="12_34_675.gif". The image is served by an ASP.NET httphandler that decodes the src encoding and serves a transparent image. Everything works fine, but some email clients request the image multiple times, creating duplicate entries. Some clients make three calls all within one second, and some seem to make tens of calls over a day or so. Mostly email clients make single calls, but these few duplicates are very perplexing. I know I can code around them, but I'd really like to understand what's going on. I've checked the IIS log files, which show that the duplicate requests are coming from the client machines. I can't think what might be causing these duplicate http requests. Help!

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• Manipulating Exchange 2003 shared contacts folder remotely

  - by andybak

  I've got a CRM web app running on a remote server that needs to synchronise it's contacts with the in-house Exchange 2003 shared contacts. I know very little about Exchange - we are pricing a job for a new client so I'm really just getting a sense of the scope at this stage. Exchange 2003 doesn't seem to support web-services. What would the typical approach to this problem be? My initial instinct would be to open port 80 in the Exchange server, run a simple webserver and POST to it and then talk to exchange via OLE automation scripting (if that's what people are still calling it!) Any other suggestions?

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• Sending bulk notification emails without blocking

  - by FreshCode

  For my client's custom-built CRM, I want users (technicians) to be notified of changes to marked cases via email. This warrants a simple subscription mapping table between users and cases and automated emails to be sent every time a change is made to a case from within the logging method. How do I send 10-100 emails to subscribed users without bogging down my logging method? My SMTP server is on a peer on my LAN, so sends should be quick, but ideally this should be handled by an external queuing process. I can have a cron job send any outstanding emails every 10 minutes, but for this specific client cases are quite time-sensitive and instant notification (as instant as email can be) would be great. How can I send bulk notification emails from within ASP.NET MVC without bogging down my logging method?

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• Repository Design Pattern Guidance

  - by thefactor

  Let's say you have an MVVM CRM application. You have a number of customer objects in memory, through a repository. What would be the appropriate place to handle tasks that aren't associated with traditional MVVM tasks from a GUI? For example, let's say every few minutes you want to check to see if their address is valid and pop up a notification if it is not. Or you want to send out an hourly e-mail update. Or you want a window to pop up to remind you to call a customer at a specific time. Where does this logic go? It's not GUI/action-oriented, and it's not logic that would be appropriate for a repository, I think.

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• Business web application platform structure

  - by VoodooRider

  Hi, I would like to develop a web application in java/spring/hibernate serving as a business platform that I could connect plugins to (i.e. CRM plugin, ware plugin, sales plugin). Those plugins could be dependent of other plugins in a tree manner. The parent project would be packaged as war having all the basic configuration and looks (spring configs, css, scripts), ready to go user and group management, security settings, etc. All together I would like it to behave and look a bit like Joomla, but built using different tools for different purposes. And I have a few questions concerning that project: Do you know of any open source projects offering such a platform ready to go? If not is maven applicable for managing those plugins? What is the best way to package and deploy those plugins? And the last but not least, basically is this the right way to go or is a dead end and it would be better to create a separate web app for those business needs?

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• How to setup a development Active Directory

  - by Rob

  Does anyone have any suggestions on how to setup a development environment for active directory? We are thinking of using development.contoso.com or something along those lines that is a completely separate envnironment from our production. This will be used for things like Dev SharePoint and possibly a Dev exchange server. Maybe even a dev CRM. We are thinking of setting this up all using virtual machines. Possibly having the production get replicated down on a regular basis as well. Does anyone have an experience with this or any suggestions on what to do or not to do for this?

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• Google Analytics - Goal Funnel Steps

  - by Daniel

  Is there a way to test the url you're entering in a step, to see if Google Analytics will recognize it? What I'd like to do is provide some web page or some web service with a URL, and get a pass or fail. It passes if Google Analytics recognizes a page hit to the url. Let me give some context. We've been having issues with our goal funnel steps in Google Analytics. The instructions on adding steps say not to use the domain. e.g. DO NOT use : http://www.mysite.com/step1.html INSTEAD use: /step1.html Our custom CRM uses friendly urls and as a result GA is having a hard time picking up on them. So we've experimented with changing around url we've placed in the step, however we've got to wait a day to see if the new url we've provided is going to work! Hence why we're looking for something quicker.

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• How Social Is Your Contact Center?

  - by Charles Knapp

  More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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• Microsoft .NET Web Programming: Web Sites versus Web Applications

  - by SAMIR BHOGAYTA

  In .NET 2.0, Microsoft introduced the Web Site. This was the default way to create a web Project in Visual Studio 2005. In Visual Studio 2008, the Web Application has been restored as the default web Project in Visual Studio/.NET 3.x The Web Site is a file/folder based Project structure. It is designed such that pages are not compiled until they are requested ("on demand"). The advantages to the Web Site are: 1) It is designed to accommodate non-.NET Applications 2) Deployment is as simple as copying files to the target server 3) Any portion of the Web Site can be updated without requiring recompilation of the entire Site. The Web Application is a .dll-based Project structure. ASP.NET pages and supporting files are compiled into assemblies that are then deployed to the target server. Advantages of the Web Application are: 1) Precompiled files do not expose code to an attacker 2) Precompiled files run faster because they are binary data (the Microsoft Intermediate Language, or MSIL) executed by the CLR (Common Language Runtime) 3) References, assemblies, and other project dependencies are built in to the compiled site and automatically managed. They do not need to be manually deployed and/or registered in the Global Assembly Cache: deployment does this for you If you are planning on using automated build and deployment, such as the Team Foundation Server Team Build engine, you will need to have your code in the form of a Web Application. If you have a Web Site, it will not properly compile as a Web Application would. However, all is not lost: it is possible to work around the issue by adding a Web Deployment Project to your Solution and then: a) configuring the Web Deployment Project to precompile your code; and b) configuring your Team Build definition to use the Web Deployment Project as its source for compilation. https://msevents.microsoft.com/cui/WebCastEventDetails.aspx?culture=en-US&EventID=1032380764&CountryCode=US

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• We Convert your PSD into Xhtml

  - by Aditi

  From last few months we have been receiving a lot of inquires for  Psd into Xhtml projects, while we were majorly focusing on custom WordPress, Magento, Drupal & Joomla Projects. Now we are offering PSD into Xhtml/CSS service at an affordable price looking at its demand. We also will cater PSD into any CMS, like wordpress, Drupal, Magento or Joomla. Our custom services will continue as it is. It is very convenient to get your design converted by our Xhtml & CSS experts. We assure 24 hour delivery time. At JustSkins, we have a structured conversion model that works well for any kind of potentially enriched web business solution. Our customized slicing guidelines, besides, W3C approved XHTML and CSS code naming conventions makes us stand distinct from the competitors. Why Should You Let us do it for you? W3C Compliant HTML/XHTML and CSS Codes Well Structured and Written Code. Clean and Hand Coded Mark up no use of WYSIWYG. We offer Fast turn around timeDesign converted into Xhtml/CSS just in one business day. Multi- Browser Accessible Websites Cross-Platform Support. Excellent Customer Service. Affordable We at JustSkins are team of efficient programmers with vast experience in templating for   content management systems (CMS),  Joomla, Drupal, WordPress and other Open Source technologies. Contact us today for your requirement!

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• Start small, grow fast your SOA footprint by Edwin Biemond, Ronald van Luttikhuizen and Demed L’Her

  - by JuergenKress

  A set of pragmatic best practices for deploying a simple and sound SOA footprint that can grow with business demand. The paper contains details about Administrative considerations & Infrastructure considerations & Development considerations& Architectural considerations.  Edwin Biemond Ronald van Luttikhuizen Demed L’Her We are very interested to publish papers jointly with our partner community. Here is a list of possible SOA whitepapers that I am very interested in seeing published (note that the list is not exhaustive and I welcome any other topic you would like to volunteer). The format for these whitepapers would ideally be a 5 to 12 pages document, possibly with a companion sample (to be hosted on http://java.net/projects/oraclesoasuite11g ). It is not a marketing stuff. We will get them published on OTN, with proper credits and use social media (Twitter, Facebook, etc.) to promote them. For information, the "quickstart guide" was downloaded more than 11,000 titles over just 2 months, following a similar approach. These papers are a great way to get exposure and build your resume. We would prefer if we could get 2 people to collaborate on these papers (ideally 1 partner or customer and 1 oracle person). This guarantees some level of peer review and gives greater legitimacy to the paper. If you are Interested? Please contact Demed L’Her Thank you! SOA Partner Community For regular information on Oracle SOA Suite become a member in the SOA Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Start small grow fast,Edwin Biemond,Ronald van Luttikhuizen,Demed L’Her,SOA Suite,Oracle,OTN,SOA Partner Community,Jürgen Kress

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• Oracle Cloud Services Referral Program… Now Available!

  - by Kristin Rose

  The sky is falling, the sky is falling! Oh wait, it’s not the sky, it’s the Oracle Cloud Services Referral Program! This partner program was announced at Oracle OpenWorld 2012, and is now readily available to any Oracle PartnerNetwork member. In fact you can learn all about this program by simply visiting our Oracle Cloud Knowledge Zone. Just as a puffy cumulus should, Oracle Cloud Services are included in the Oracle Cloud Services Referral Partner program. Partners can start to capitalize on the growing demand for Cloud solutions with little investment through Oracle Cloud Services Referral Partner program, or choose to get Specialized. Have a look at all that is available below! Cloud Builder - a Specialization ideally suited for systems integrator and service providers creating private and hybrid cloud solutions with Oracle’s broad portfolio of cloud optimized hardware and software products. Learn more in this video of as part of a series of OPN PartnerCasts. Join the Cloud Builder KnowledgeZone to get started. Oracle Cloud Referral - for VARs or partners seeking to generate revenue with the Oracle Cloud. This program rewards partners referring Oracle Cloud opportunities to Oracle. Register your Oracle Cloud Referral. Oracle Cloud Specializations - provides partners with the expertise and skills to enable partner delivered RapidStart fixed-scope, consulting service packages for setup, configuration and deployment of Oracle Cloud software as a service. Cloud Resale - a resell program for partners to market, sell and deploy Oracle Cloud solutions. Available January 2013. And best of all, partners are already taking advantage of the referral opportunity for Oracle Cloud Services and are seeing tremendous success! Watch as Jeff Porter gives an overview of Oracle's Cloud Services, and be sure to check out the Cloud Computing Programs & Specializations FAQ’s for you, our partners! The Sky’s the Limit, The OPN Communications Team 

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• Rush…iPAD Pre-order announced officially

  - by samsudeen

  Apple’s latest product iPAD is now available for pre-order through online. You can place your pre-order through its online store (Apple) or reserve it at any of the Apple retail stores. iPAD may have received mixed reactions when announced last month. But Apple knows how to sell; it is believed that more than 50,000 pre orders are already placed till now placed till now. People have to wait for another 3 weeks to get the actual device as the launch date is 3rd of April in the US. The initial model released will be available only with Wi-Fi and the planned 3G model is expected to be released by end of April. So how much does it cost you to get this little marvel? The basic iPAD (16 GB Wi-Fi) will cost you $499. if you are serious apple fan and plan to buy an iPAD better place your order now. There already rumours that the initial demand may outstrip supply.The pre-order is limited only to US. Join us on Facebook to read all our stories right inside your Facebook news feed.

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• Token based Authentication for WCF HTTP/REST Services: Authorization

  - by Your DisplayName here!

  In the previous post I showed how token based authentication can be implemented for WCF HTTP based services. Authentication is the process of finding out who the user is – this includes anonymous users. Then it is up to the service to decide under which circumstances the client has access to the service as a whole or individual operations. This is called authorization. By default – my framework does not allow anonymous users and will deny access right in the service authorization manager. You can however turn anonymous access on – that means technically, that instead of denying access, an anonymous principal is placed on Thread.CurrentPrincipal. You can flip that switch in the configuration class that you can pass into the service host/factory. var configuration = new WebTokenWebServiceHostConfiguration {     AllowAnonymousAccess = true }; But this is not enough, in addition you also need to decorate the individual operations to allow anonymous access as well, e.g.: [AllowAnonymousAccess] public string GetInfo() {     ... } Inside these operations you might have an authenticated or an anonymous principal on Thread.CurrentPrincipal, and it is up to your code to decide what to do. Side note: Being a security guy, I like this opt-in approach to anonymous access much better that all those opt-out approaches out there (like the Authorize attribute – or this.). Claims-based Authorization Since there is a ClaimsPrincipal available, you can use the standard WIF claims authorization manager infrastructure – either declaratively via ClaimsPrincipalPermission or programmatically (see also here). [ClaimsPrincipalPermission(SecurityAction.Demand,     Resource = "Claims",     Operation = "View")] public ViewClaims GetClientIdentity() {     return new ServiceLogic().GetClaims(); }   In addition you can also turn off per-request authorization (see here for background) via the config and just use the “domain specific” instrumentation. While the code is not 100% done – you can download the current solution here. HTH (Wanna learn more about federation, WIF, claims, tokens etc.? Click here.)

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• What's brewing in the world of Java? (Dec 22nd 2010)

  - by Jacob Lehrbaum

  The nights are getting darker, the email traffic seems to be getting lighter and the holiday season feels like its right around the corner - but the world of Java is still as active as ever and shows no signs of taking a break!  Let's take a look at everything that has been brewing over the past couple of weeks:Product Updates and ResourcesJCP Approves JSRs for Java SE 7, Java SE 8, Project Coin and Lambda (read more)Java SE Update 23 Released, delivers improved performance and enhanced support for right-left languages. (read more or download)New Tutorial: JDK 7 Support in NetBeans IDE 7.0Java EE 6 and Glassfish 3.0 have celebrated their respective one year anniversaries!  (read more) So naturally, it's time to start talking about Java EE 7 (read more)WebcastsOn Demand: Developing Rich Clients for the Enterprise with the JavaFX Composer, Part 1Coming soon: Smarter Devices with Oracle's Embedded Java SolutionsPodcastsJava Spotlight Podcast Episode 7: Interview with Adam Messinger, Vice President of Java Development on Java One Brazil, Java SE Development, OpenJDK, JavaFX 2.0 and more!  The NetBeans team released Episode 53 of the NetBeans Podcast series on December 3rd marking the first episode in nearly 12 months.  Sign of things to come?Community and EventsJavaOne was held for the first time in Brazil this year, and by all accounts it was a great success!  Read more about this exciting first in the following posts from Tori Wieldt (JavaOne Latin America Underway) and Janice Heiss (JavaOne in Brazil)JavaOne was also held in Bejing for the first time last week and was also a huge success. Will try to include coverage of this event in the near futureArticles and InterviewsAn update on JavaServer Faces with Oracle's Ed Burns (read more)Interview with Java Champion Matjaz B. Juric on Cloud Computing, SOA, and Java EE 6 (read more)The 2010 JavaOne Java EE 6 Panel: Where We Are and Where We're Going (read more)Oracle MagazineThe latest issue of Oracle Magazine is up and in what will hopefully be a sign of the future, it includes a number of columns and articles on Java.  First is an editorial from Editor-in-Chief Tom Haunert who shares some insight into the long-standing relationship that Oracle has had with Java. Next up is a Oracle Technology Network Chief Justin Kestelyn's Community Bulletin entitled: Java Evolves.  And finally, Java Champion Adam Bien's feature on Java EE 6: Simplicity by DesignEnjoy!

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• Webinar: MySQL Enterprise Backup - Online "Hot" Backup for MySQL

  - by mike.frank(at)oracle.com

  Online backup has been one of the most requested features for MySQL. With MySQL Enterprise Backup, developers and DBAs have tools they need to safely and rapidly backup and restore their databases. In this webinar we will go into the advantages of Hot "Online" backups. We will show how MySQL Enterprise Backup supports full, incremental, partial, and compressed backups that allow you to perform consistent Point-in-Time Recovery, as well as saving both time and money.In this Free Webinar you will learn:    * Backup Strategies & Methods    * Comparison of backup types for MySQL    * MySQL Enterprise Backup: Features    * MySQL Enterprise Backup  Performance    * MySQL Enterprise Backup: Architecture    * MySQL Enterprise Backup: How it Works    * MySQL Enterprise Backup: Script ExamplesEnglish WebinarWhoMike Frank and Alex Roedling WhenThursday, January 20, 2011: 09:00 Pacific time (English)Italian WebinarLuca Olivari Thursday, January 20, 2011: 10:00 Central European time (Italian)Register now: English, Italian.On demand French and German versions available as well.Related articles    * Introducing our "Hot" MySQL Enterprise Backup (blogs.oracle.com)

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• Is Perl still a useful, viable language?

  - by Bob

  I know it may have been asked before, but here goes nothing... Is Perl still something that would be considered useful? If someone was a new programmer (either completely new to programming or just a few month/years of experience) would Perl be something to be considered worthwhile to learn? Is Perl still used with frequency? Is it still popular? Or is Perl dying out compared to languages like Python, Ruby, PHP, ASP, .NET, etc.? Basically it boils down to this: Is it still used/is it still used frequently? If yes, is it dying? If no, will it make a come back? Is it something that would be worth learning? How does it compare in demand to languages like Python in both popularity and usability/viability? Could languages like Python or Ruby be considered replacements for Perl? Also, will newer versions of Perl really bring a large improvement to the Perl community, and perhaps bring Perl back to centerstage compared to other languages? EDIT: Okay, I suppose here's a better, reworded question: Is Perl still growing, or is it "dying"? Is it still a language worth learning and using? What projects does it really "shine" in compared to other languages? What makes Perl a language to choose? Essentially: is Perl growing obsolete compared to other languages, and if so, do you expect that to change, or to continue? And thank you to everyone who has answered so far, the discussion has been really interesting!

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• SQL Server – Learning SQL Server Performance: Indexing Basics – Interview of Vinod Kumar by Pinal Dave

  - by pinaldave

  Recently I just wrote a blog post on about Learning SQL Server Performance: Indexing Basics and I received lots of request that if we can share some insight into the course. Every single time when Performance is discussed, Indexes are mentioned along with it. In recent times, data and application complexity is continuously growing.  The demand for faster query response, performance, and scalability by organizations is increasing and developers and DBAs need to now write efficient code to achieve this. When we developed the course – we made sure that this course remains practical and demo heavy instead of just theories on this subject. Vinod Kumar and myself we often thought about this and realized that practical understanding of the indexes is very important. One can not master every single aspects of the index. However there are some minimum expertise one should gain if performance is one of the concern. Here is 200 seconds interview of Vinod Kumar I took right after completing the course. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Index, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology, Video

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