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  • Product Development Investment: A Measure of Vendor Performance

    - by Jim Mcglothlin
    The relationship between a large, complex organization and its key suppliers of information technology is normally more than just "strategic". Expectations about the duration of the relationship typically exceed 20 years. Enterprise applications and technology infrastructure are not expected to be changed out like petunias. So how would you rate the due diligence processes as performed in Higher Education when selecting critical, transformational information technology? My observation: I see a lot of effort put into elaborate demonstration of basic software functionality. I see a lot of attention paid to the cost element of technology acquisition, including the contracted cost of implementation consulting services. But the factor that receives only cursory analysis and due diligence is long-term performance--the ability of a vendor to grow, expand, and develop, and bring its customers along with it. So what should you look for in a long-term IT supplier? Oracle has a public track record for product development. The annual investment has been on a run rate of almost $3 Billion organic product development. Oracle's well-publicized acquisitions and mergers have been supplemental to its R&D. This is important for Higher Education. Another meaningful way to evaluate a company is to look at the tangible track record of enhancement. Consider the Oracle-PeopleSoft enterprise business platform since acquired by Oracle 6 years ago: Product or Technology Enhancement Customer or User Impact Service Oriented Architecture (SOA) 300+ new web services delivered in versions 9.0 & 9.1 provide flexibility, so that customers can integrate PeopleSoft with other applications. Campus Solutions has added Admissions and Constituent Web Services. Constituent Relationship Management PeopleSoft CRM 9.1 for Higher Education introduced new process flows for student recruiting and retention to support "Student Success" initiatives. A 360 view of the constituent is now delivered, and the concept of a single-stop Student Services Center is now in CRM 9.1 with tight integration to PeopleSoft Campus Solutions. Human Capital Management Contract Pay for Education, with flexibility for configuration and calculation, has been extended in HCM 9.1. New chartfield integration among Project Costing - Time & Labor - Payroll to serve the labor distribution requirements for Grants / Sponsored Research. Talent Management PeopleSoft 9.0 and 9.1 feature an integrated talent management approach centered on definitions in "Profile Manager", with all new usability improvements. Internal and external candidate pools, and the entire recruitment process, are driven by delivered configurable selection and on-boarding processes. Interview scheduling, and online job offers are newly delivered processes. Performance Management PeopleSoft HCM ePerformance 9.1 will include significant new functionality designed to help organizations more effectively align business objectives with employee goals. Using an Organization Chart view, your business goals can flow down to become tangible objectives per employee. Succession Planning / Workforce Development New in HCM 9.0, enhanced in 9.1, is a planning capability for regular or unusual (major organizational change) succession of internal or external candidates. PeopleSoft supports employee-based career planning, which ultimately increases the integrity of the succession planning process (identify their career needs, plans, preferences, and interests). Dashboards / Oracle Business Intelligence Application Suite Oracle Human Resources Analytics provides the workforce information foundation that integrates data from HR functional areas and Finance. Oracle Human Resources Analytics delivers 9 dashboards and over 200 reports. Provide your HR professionals and front-line managers the tools to analyze workforce staffing, retention, productivity, to better source high-quality applicants, and to reduce absence costs. Multi-year Planning and Commitment Control External funding sources, especially Grants, require a multi-year encumbrance business process. PeopleSoft HCM 9.1 adds multi-year funding and commitment control, including budget checking. The newly designed Real Time Budget Checking will provide the customer with an updated snapshot of their budget and encumbrances at any given time. Position Budgeting with Hyperion Hyperion Planning world-class products now include delivered integration to PeopleSoft HCM. Position Budgeting is available in the new Public Sector Planning module of Hyperion. Web 2.0 features for the latest in usability PeopleSoft 9.1 features a contemporary internet user experience: Partial-page refreshing Drag and drop pagelets New menu structure Navigation pagelets Modal popup message windows Favorites & recently used links Type-ahead Drag and drop grid columns, pop-out grids Portal Workspaces Enterprise 2.0 for your collaborative web communities, using new content management, along with Wikis, blogs, and discussion forums in PeopleSoft Portal 9.1. PeopleTools enhanced by Oracle Fusion Middleware Standards-based tools have been added to the PeopleTools application infrastructure: BI (XML) Publisher, Java tools. Certified for use with PeopleSoft: Oracle Business Intelligence (OBIEE), Oracle Enterprise Manager, Oracle Weblogic Server, Oracle SOA Suite. Hosting for PeopleSoft applications A solid new deployment option: Oracle On Demand remote hosting center for high scalability, security, and continuity of operations. Business Process Outsourcing (BPO) for HCM / Payroll functions Partnership with AT&T provides hosting of HR/Payroll application along with payroll business process operations, and subscription-based service fees (SaaS). AT&T BPO full service includes pay sheet processing, bank and 3rd party file transfer, payroll tax handling, etc. Continuous Delivery Model Feature Packs provide faster time-to-benefit; new features become available in PeopleSoft 9.1 (or Campus Solutions 9.0) without need to perform upgrade. Golden person data model across all campus applications Oracle Higher Education Constituent Hub provides synchronization and data governance of person data across any application, e.g. HR/ Payroll, Student Information System, Housing, Emergency Contact, LMS, CRM. Oracle's aggressive enhancement plans within the "Applications Unlimited" program continue, as new functionality is under development for a new version of a PeopleSoft release planned for 2012. Meanwhile, new capabilities are planned on an annual basis in Feature Packs. PeopleSoft just delivered the HCM 2010 Feature Pack and another is planned for 2011. In February we plan to have over 100 customers from our Customer Advisory Boards at our PeopleSoft Development Center in California to review designs for all of these releases. For those of you near New York City The investment and progressive development story described above is the subject of an Oracle road show event on February 9, 2011. Charting Your Course with Oracle Applications is a global event series designed to help business and IT executives assess the impact of new inflection points on their business and applications roadmap: changing workforces, shifting customer and constituent bases, and increased volatility. Learn how innovations ranging from new deployment models like cloud computing to the introduction of social applications and smart devices are delivering results across all areas of business and industry. THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY AND MAY NOT BE INCORPORATED INTO A CONTRACT OR AGREEMENT.

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  • Alcatel-Lucent: Enterprise 2.0: The Top 5 Things I would Do Over

    - by Kellsey Ruppel
    Happy Monday! Does anyone else feel as if the weekend went entirely too quickly? At least for those of us in the United States, we have the 4th of July Holiday next week to look forward to This week on the blog, we are going to focus on "WebCenter by Example" and highlight best practices from customers and partners. I recently came across this article and I think this is a great example of how we can learn from one another when it comes to social collaboration adoption. Do you agree with Jem? What things or best practices have you learned in your organizations?  By Jem Janik, Enterprise community manager, Alcatel-Lucent  Not so long ago, Engage, the Alcatel-Lucent employee social network and collaboration platform, celebrated its third birthday. With more than 25,000 members actively interacting each month, Engage has been a big enough success that it’s been the subject of external articles, and often those of us who helped launch it will go out and speak about what aspects contributed to that success. Hindsight is still 20/20 and what it takes to successfully launch an enterprise 2.0 community is fairly well-known now.  Today I want to tell you what I suspect you really want to know about.  As the enterprise community manager for Engage, after three years in, what are the top 5 things I wish we (and I mostly mean me) could do over? #5 Define your analytics solution from the start There is so much to do when you launch a community and initially growing it without complete chaos is quite a task.  It doesn’t take too long to get to a point where you want to focus your continued efforts in growing company collaboration.  Do people truly talk across regional boundaries or have we shifted siloed conversations to a new platform.  Is there one organization that doesn’t interact with another? If you are lucky you’ll have someone in your community team well versed in the world of databases and SQL queries, but it takes time to figure out what backend analytics data actually means. Professional support can be expensive and it may be hard to justify later as it typically has the community manager as the only main customer.  Figure out what you think you’ll want to know and how to get it early on. The sooner the better even if it doesn’t seem that critical at the time. #4 Lobbies guide you to the right places One piece of feedback that comes up more and more as we keep growing Engage is it’s hard to find stuff, or new people are not sure where to start. Something we’re doing now is defining some general topic areas of interest to be like “lobbies” into the platform and some common hashtags to go with them. I liken this to walking into a large medical or professional building for the first time.  There are hundreds of offices, and you look to a sign in the lobby to get guided to the right place for you.  We’re building that sign for members now, but again we missed the boat as the majority of the company has had their initial Engage experience. #3 Clean up, clean up, clean up Knowledge work and folksonomies are messy! The day we opened the doors to Engage I would have said we should keep everything ever created in Engage with an argument that it was a window into our collective knowledge so nothing should go.  Well, 6000+ groups and 200,000+ pieces of content later, I’ve changed my mind.  As previously mentioned, with too much “stuff” the system can be overwhelming to new members and it makes it harder to get what you’re looking for.   Do we need that help document about a tool we no longer have? NO!  Do we need that group that had 1 document and 2 discussions in the last two years? NO! Should we only have one group about a given topic instead of 4?  YES! Last fall, Engage defined a cleanup process for groups not used for a long time.  We also formed a volunteer cleaning army who are extra eyes on the hunt for “stuff” that should be updated, merged, or deleted.  It’s better late than never, but in line with what’s becoming a theme I wish these efforts had started earlier. #2 Communications & local community management One of the most important aspects of my job is to make sure people who should be talking to each other are actually doing it.  Connecting people to the other people they should know, the groups they should join, a piece of content that shouldn’t be missed.   I have worked both inside and outside of communications teams, and they are the best informed people in your company.  They know when something big is coming, how it impacts employees, how it fits with strategy, who else knows more, etc.  Having communications professionals who are power users can help scale up community management because they are already so well connected.  They also need to have the platform skills to pay attention without suffering email overload, how to grab someone’s attention, etc.  I wish I’d had figured this out much earlier.  If I had I would have groomed more communications colleagues into advocates and power members right at the start. #1 Grooming advocates vs. natural advocates I’ve just alluded to this above already. The very best advocates are those who naturally embrace your platform and automatically start to see new ways to work within it.  Those advocates seem to come out of the woodwork naturally since some of them are early adopters.  Not surprisingly, our best advocates today are those same people who were willing to come kick the tires when the community was completely empty.  Unfortunately, we didn’t get a global spread of those natural advocates.  I did ask around when we first launched for other people who might be good candidates, but didn’t push too hard as there were so many other things to get ready.  That was a mistake.  If I could get a redo I would have formally asked for people to be assigned where there were gaps and groomed them into an advocate.  Today as we find new advocates to fill the gaps, people are hesitant as the initial set has three years of practice are ahead of the curve power members; it definitely would have been easier earlier on. As fairly early adopters to corporate scale enterprise collaboration, there hasn’t been a roadmap to follow as we’ve grown Engage, which is part of the fun! It’s clear a lot of issues are more easily tackled the earlier you identify and begin to correct them, and I’ve identified the main five I wish I could redo.  In the spirit of collaboration, I hope someone else learns from my mistakes! View the original article by Jem here. 

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  • Oracle SQL Developer Data Modeler: What Tables Aren’t In At Least One SubView?

    - by thatjeffsmith
    Organizing your data model makes the information easier to consume. One of the organizational tools provided by Oracle SQL Developer Data Modeler is the ‘SubView.’ In a nutshell, a SubView is a subset of your model. The Challenge: I’ve just created a model which represents my entire ____________ application. We’ll call it ‘residential lending.’ Instead of having all 100+ tables in a single model diagram, I want to break out the tables by module, e.g. appraisals, credit reports, work histories, customers, etc. I’ve spent several hours breaking out the tables to one or more SubViews, but I think i may have missed a few. Is there an easy way to see what tables aren’t in at least ONE subview? The Answer Yes, mostly. The mostly comes about from the way I’m going to accomplish this task. It involves querying the SQL Developer Data Modeler Reporting Schema. So if you don’t have the Reporting Schema setup, you’ll need to do so. Got it? Good, let’s proceed. Before you start querying your Reporting Schema, you might need a data model for the actual reporting schema…meta-meta data! You could reverse engineer the data modeler reporting schema to a new data model, or you could just reference the PDFs in \datamodeler\reports\Reporting Schema diagrams directory. Here’s a hint, it’s THIS one The Query Well, it’s actually going to be at least 2 queries. We need to get a list of distinct designs stored in your repository. For giggles, I’m going to get a listing including each version of the model. So I can query based on design and version, or in this case, timestamp of when it was added to the repository. We’ll get that from the DMRS_DESIGNS table: SELECT DISTINCT design_name, design_ovid, date_published FROM DMRS_designs Then I’m going to feed the design_ovid, down to a subquery for my child report. select name, count(distinct diagram_id) from DMRS_DIAGRAM_ELEMENTS where design_ovid = :dESIGN_OVID and type = 'Table' group by name having count(distinct diagram_id) < 2 order by count(distinct diagram_id) desc Each diagram element has an entry in this table, so I need to filter on type=’Table.’ Each design has AT LEAST one diagram, the master diagram. So any relational table in this table, only having one listing means it’s not in any SubViews. If you have overloaded object names, which is VERY possible, you’ll want to do the report off of ‘OBJECT_ID’, but then you’ll need to correlate that to the NAME, as I doubt you’re so intimate with your designs that you recognize the GUIDs So I’m going to cheat and just stick with names, but I think you get the gist. My Model Of my almost 90 tables, how many of those have I not added to at least one SubView? Now let’s run my report! Voila! My ‘BEER2′ table isn’t in any SubView! It says ’1′ because the main model diagram counts as a view. So if the count came back as ’2′, that would mean the table was in the main model diagram and in 1 SubView diagram. And I know what you’re thinking, what kind of residential lending program would have a table called ‘BEER2?’ Let’s just say, that my business model has some kinks to work out!

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  • SQLAuthority News SQL SERVER 2008 R2 Pricing

    I was recently asked question about SQL Server 2008 pricing. I have bookmarked official site here which lists the pricing.Official site: What’s New in SQL Server 2008 R2 EditionsEditionsPer Processor PricingRetailPer Server Plus CAL PricingRetailParallel Data Warehouse$57,498Not offered via Server CALDatacenter $57,498Not offered via Server CALEnterprise$28,749$13,969 with 25 CALsStandard $7,499$1,849 with 5 CALsHowever, I have [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Oracle GRC in Leader’s Quadrant on Gartner’s Magic Quadrant for Enterprise Governance Risk and Compliance Platforms

    - by Di Seghposs
    Once again Gartner has recognized Oracle as a Leader in their Magic Quadrant for Enterprise Governance Risk and Compliance (EGRC) Platforms report, stating that “Oracle remains in the Leader’s quadrant based on overall corporate viability, proven execution against its road map, and advanced capabilities to integrate risk management and performance management.”  In the report, Gartner cited that Oracle clearly understands the GRC challenges faced by a number of verticals, and also the trends toward the integration of risk management and performance management.  Gartner produces Magic Quadrant reports to provide guidance to their clients on available solutions in specific categories. This Magic Quadrant reports takes a holistic view of EGRC solutions and based on selected criteria, places vendors in one of the four quadrants - leaders, challengers, visionaries and niche. We are proud to be in the leader category! Click here to read the full report. Congratulations to our product development, strategy, and marketing teams for creating a world-class, market-leading GRC solution! Oracle GRC: Designed to manage risk, improve controls and reduce costs

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  • How do I work out IEEE 754 64-bit Floating Point Double Precision?

    - by yousef gassar
    enter code herehello i have done it in 32 but i could dont do it in 62bits please i need help I am stuck on this question and need help. I don't know how to work it out. This is the question. Below are two numbers represented in IEEE 754 64-bit Floating Point Double Precision, the bias of the signed exponent is -1023. Any particular real number ‘N’ represented in 64-bit form (i.e. with the following bit fields; 1-bit Sign, 11-bit Exponent, 52-bit Fraction) can be expressed in the form ±1.F2 × 2X by substituting the bit-field values using formula (IV.I): N = (-1) S × 1.F2 × 2(E – 1023) for 0 < E < 2047.........................….(IV.I) Where N= the number represented, S=Sign bit-value, E=Exponent=X +1023, F=Fraction or Mantissa are the values in the 1, 11 and 52-bit fields respectively in the IEEE 754 64-bit FP representation. Using formula (IV.I), express the 64-bit FP representation of each number as: (i) A binary number of the form:- ±1.F2 × 2X (ii) A decimal number of the form:- ±0.F10 × 10Y {limit F10 to 10 decimal places} Sign 0 1 Exponent 1000 0001 001 11 Fraction 1111 0111 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 52 Sign 1 1 Exponent 1000 0000 000 11 Fraction 1001 0010 0001 1111 1011 0101 0100 0100 0100 0010 1101 0001 1000 52 I know I have to use the formula for each of the these but how do I work it out? Is it like this? N = (-1) S × 1.F2 × 2(E – 1023) = 1 x 1.1111 0111 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 x 1000 0001 00111 (-1023)?

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  • Refreshing imported MySQL data with MySQL for Excel

    - by Javier Rivera
    Welcome to another blog post from the MySQL for Excel Team. Today we're going to talk about a new feature included since MySQL for Excel 1.3.0, you can install the latest GA or maintenance version using the MySQL Installer or optionally you can download directly any GA or non-GA version from the MySQL Developer Zone.As some users suggested in our forums we should be maintaining the link between tables and Excel not only when editing data through the Edit MySQL Data option, but also when importing data via Import MySQL Data. Before 1.3.0 this process only provided you with an offline copy of the Table's data into Excel and you had no way to refresh that information from the DB later on. Now, with this new feature we'll show you how easy is to work with the latest available information at all times. This feature is transparent to you (it doesn't require additional steps to work as long as the users had the Create an Excel Table for the imported MySQL table data option enabled. To ensure you have this option checked, click over Advanced Options... after the Import Data dialog is displayed). The current blog post assumes you already know how to import data into excel, you could always take a look at our previous post How To - Guide to Importing Data from a MySQL Database to Excel using MySQL for Excel if you need further reference on that topic. After importing Data from a MySQL Table into Excel, you can refresh the data in 3 ways.1. Simply right click over the range of the imported data, to show the pop-up menu: Click over the Refresh button to obtain the latest copy of the data in the table. 2. Click the Refresh button on the Data ribbon: 3. Click the Refresh All button in the Data ribbon (beware this will refresh all Excel tables in the Workbook): Please take a note of a couple of details here, the first one is about the size of the table. If by the time you refresh the table new columns had been added to it, and you originally have imported all columns, the table will grow to the right. The same applies to rows, if the table has new rows and you did not limit the results , the table will grow to to the bottom of the sheet in Excel. The second detail you should take into account is this operation will overwrite any changes done to the cells after the table was originally imported or previously refreshed: Now with this new feature, imported data remains linked to the data source and is available to be updated at all times. It empowers the user to always be able to work with the latest version of the imported MySQL data. We hope you like this this new feature and give it a try! Remember that your feedback is very important for us, so drop us a message with your comments, suggestions for this or other features and follow us at our social media channels: MySQL on Windows (this) Blog: https://blogs.oracle.com/MySqlOnWindows/ MySQL for Excel forum: http://forums.mysql.com/list.php?172 Facebook: http://www.facebook.com/mysql YouTube channel: https://www.youtube.com/user/MySQLChannel Thanks!

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  • The enterprise vendor con - connecting SSD's using SATA 2 (3Gbits) thus limiting there performance

    - by tonyrogerson
    When comparing SSD against Hard drive performance it really makes me cross when folk think comparing an array of SSD running on 3GBits/sec to hard drives running on 6GBits/second is somehow valid. In a paper from DELL (http://www.dell.com/downloads/global/products/pvaul/en/PowerEdge-PowerVaultH800-CacheCade-final.pdf) on increasing database performance using the DELL PERC H800 with Solid State Drives they compare four SSD drives connected at 3Gbits/sec against ten 10Krpm drives connected at 6Gbits [Tony slaps forehead while shouting DOH!]. It is true in the case of hard drives it probably doesn’t make much difference 3Gbit or 6Gbit because SAS and SATA are both end to end protocols rather than shared bus architecture like SCSI, so the hard drive doesn’t share bandwidth and probably can’t get near the 600MiBytes/second throughput that 6Gbit gives unless you are doing contiguous reads, in my own tests on a single 15Krpm SAS disk using IOMeter (8 worker threads, queue depth of 16 with a stripe size of 64KiB, an 8KiB transfer size on a drive formatted with an allocation size of 8KiB for a 100% sequential read test) I only get 347MiBytes per second sustained throughput at an average latency of 2.87ms per IO equating to 44.5K IOps, ok, if that was 3GBits it would be less – around 280MiBytes per second, oh, but wait a minute [...fingers tap desk] You’ll struggle to find in the commodity space an SSD that doesn’t have the SATA 3 (6GBits) interface, SSD’s are fast not only low latency and high IOps but they also offer a very large sustained transfer rate, consider the OCZ Agility 3 it so happens that in my masters dissertation I did the same test but on a difference box, I got 374MiBytes per second at an average latency of 2.67ms per IO equating to 47.9K IOps – cost of an 240GB Agility 3 is £174.24 (http://www.scan.co.uk/products/240gb-ocz-agility-3-ssd-25-sata-6gb-s-sandforce-2281-read-525mb-s-write-500mb-s-85k-iops), but that same drive set in a box connected with SATA 2 (3Gbits) would only yield around 280MiBytes per second thus losing almost 100MiBytes per second throughput and a ton of IOps too. So why the hell are “enterprise” vendors still only connecting SSD’s at 3GBits? Well, my conspiracy states that they have no interest in you moving to SSD because they’ll lose so much money, the argument that they use SATA 2 doesn’t wash, SATA 3 has been out for some time now and all the commodity stuff you buy uses it now. Consider the cost, not in terms of price per GB but price per IOps, SSD absolutely thrash Hard Drives on that, it was true that the opposite was also true that Hard Drives thrashed SSD’s on price per GB, but is that true now, I’m not so sure – a 300GByte 2.5” 15Krpm SAS drive costs £329.76 ex VAT (http://www.scan.co.uk/products/300gb-seagate-st9300653ss-savvio-15k3-25-hdd-sas-6gb-s-15000rpm-64mb-cache-27ms) which equates to £1.09 per GB compared to a 480GB OCZ Agility 3 costing £422.10 ex VAT (http://www.scan.co.uk/products/480gb-ocz-agility-3-ssd-25-sata-6gb-s-sandforce-2281-read-525mb-s-write-410mb-s-30k-iops) which equates to £0.88 per GB. Ok, I compared an “enterprise” hard drive with a “commodity” SSD, ok, so things get a little more complicated here, most “enterprise” SSD’s are SLC and most commodity are MLC, SLC gives more performance and wear, I’ll talk about that another day. For now though, don’t get sucked in by vendor marketing, SATA 2 (3Gbit) just doesn’t cut it, SSD need 6Gbit to breath and even that SSD’s are pushing. Alas, SSD’s are connected using SATA so all the controllers I’ve seen thus far from HP and DELL only do SATA 2 – deliberate? Well, I’ll let you decide on that one.

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  • Chrome Web Browser Messages: Some Observations

    - by ultan o'broin
    I'm always on the lookout for how different apps handle errors and what kind of messages are shown (I probably need to get out more), I use this 'research' to reflect on our own application error messages patterns and guidelines and how we might make things better for our users in future. Users are influenced by all sorts of things, but their everyday experiences of technology, and especially what they encounter on the internet, increasingly sets their expectations for the enterprise user experience too. I recently came across a couple of examples from Google's Chrome web browser that got me thinking. In the first case, we have a Chrome error about not being able to find a web page. I like how simple, straightforward messaging language is used along with an optional ability to explore things a bit further--for those users who want to. The 'more information' option shows the error encountered by the browser (or 'original' error) in technical terms, along with an error number. Contrasting the two messages about essentially the same problem reveals what's useful to users and what's not. Everyone can use the first message, but the technical version of the message has to be explicitly disclosed for any more advanced user to pursue further. More technical users might search for a resolution, using that Error 324 number, but I imagine most users who see the message will try again later or check their URL again. Seems reasonable that such an approach be adopted in the enterprise space too, right? Maybe. Generally, end users don't go searching for solutions based on those error numbers, and help desk folks generally prefer they don't do so. That's because of the more critical nature of enterprise data or the fact that end users may not have the necessary privileges to make any fixes anyway. What might be more useful here is a link to a trusted source of additional help provided by the help desk or reputable community instead. This takes me on to the second case, this time more closely related to the language used in messaging situations. Here, I first noticed by the using of the (s) approach to convey possibilities of there being one or more pages at the heart of the problem. This approach is a no-no in Oracle style terms (the plural would be used) and it can create translation issues (though it is not a show-stopper). I think Google could have gone with the plural too. However, of more interest is the use of the verb "kill", shown in the message text and as an action button label. For many writers, words like "kill" and "abort" are to be avoided as they can give offense. I am not so sure about that judgment, as really their use cannot be separated from the context. Certainly, for more technical users, they're fine and have been in use for years, so I see no reason to avoid these terms if the audience has accepted them. Most end users too, I think would find the idea of "kill" usable and may even use the term in every day speech. Others might disagree--Apple uses a concept of Force Quit, for example. Ultimately, the only way to really know how to proceed is to research these matter by asking users of differing roles and expertise to perform some tasks, encounter these messages and then make recommendations based on those findings for our designs. Something to do in 2011!

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  • Why Your ERP System Isn't Ready for the Next Evolution of the Enterprise

    - by ken.pulverman
      ERP has been the backbone of enterprise software.  The data held in your ERP system is core of most companies.  Efficiencies gained through the accounting and resource allocation through ERP software have literally saved companies trillions of dollars. Not only does everything seem to be fine with your ERP system, you haven't had to touch it in years.  Why aren't you ready for what comes next? Well judging by the growth rates in the space (Oracle posted only a 3% growth rate, while SAP showed a 12% decline) there hasn't been much modernization going on, just a little replacement activity. If you are like most companies, your ERP system is connected to a proprietary middleware solution that only effectively talks with a handful of other systems you might have acquired from the same vendor.   Connecting your legacy system through proprietary middleware is expensive and brittle and if you are like most companies, you were only willing to pay an SI so much before you said "enough."  So your ERP is working.  It's humming along.  You might not be able to get Order to Promise information when you take orders in your call center, but there are work arounds that work just fine. So what's the problem? The problem is that you built your business around your ERP core, and now there is such pressure to innovate your business processes to keep up that you need a whole new slew of modern apps and you need ERP data to be accessible from everywhere.   Every time you change a sales territory or a comp plan or change a benefits provider your ERP system, literally the economic brain of your business, needs to know what's going on.  And this giant need to access and provide information to your ERP is only growing. What makes matters even more challenging is that apps today come in every flavor under the Sun™.   SaaS, cloud, managed, hybrid, outsourced, composite....and they all have different integration protocols. The only easy way to get ahead of all this is to modernize the way you connect and run your applications.  Unlike the middleware solutions of yesteryear, modern middleware is effectively the operating system of the enterprise.  In the same way that you rely on Apple, Microsoft, and Google to find a video driver for your 23" monitor or to ensure the Word or Keynote runs, modern middleware takes care of intra-application connectivity and process execution.  It effectively allows you to take ERP out of the middle while ensuring connectivity to your vital data for anything you want to do.  The diagram below reflects that change.    In this model, the hegemony of ERP is over.  It too has to become a stealthy modern app to help you quickly adapt to business changes while managing vital information.  And through modern middleware it will connect to everything.  So yes ERP as we've know it is dead, but long live ERP as a connected application member of the modern enterprise. I want to Thank Andrew Zoldan, Group Vice President Oracle Manufacturing Industries Business Unit for introducing me to how some of his biggest customers have benefited by modernizing their applications infrastructure and making ERP a connected application. by John Burke, Group Vice President, Applications Business Unit

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  • Analyzing data from same tables in diferent db instances.

    - by Oscar Reyes
    Short version: How can I map two columns from table A and B if they both have a common identifier which in turn may have two values in column C Lets say: A --- 1 , 2 B --- ? , 3 C ----- 45, 2 45, 3 Using table C I know that id 2 and 3 belong to the same item ( 45 ) and thus "?" in table B should be 1. What query could do something like that? EDIT Long version ommited. It was really boring/confusing EDIT I'm posting some output here. From this query: select distinct( rolein) , activityin from taskperformance@dm_prod where activityin in ( select activityin from activities@dm_prod where activityid in ( select activityid from activities@dm_prod where activityin in ( select distinct( activityin ) from taskperformance where rolein = 0 ) ) ) I have the following parts: select distinct( activityin ) from taskperformance where rolein = 0 Output: http://question1337216.pastebin.com/f5039557 select activityin from activities@dm_prod where activityid in ( select activityid from activities@dm_prod where activityin in ( select distinct( activityin ) from taskperformance where rolein = 0 ) ) Output: http://question1337216.pastebin.com/f6cef9393 And finally: select distinct( rolein) , activityin from taskperformance@dm_prod where activityin in ( select activityin from activities@dm_prod where activityid in ( select activityid from activities@dm_prod where activityin in ( select distinct( activityin ) from taskperformance where rolein = 0 ) ) ) Output: http://question1337216.pastebin.com/f346057bd Take for instace activityin 335 from first query ( from taskperformance B) . It is present in actvities from A. But is not in taskperformace in A ( but a the related activities: 92, 208, 335, 595 ) Are present in the result. The corresponding role in is: 1

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  • Extract wrong data from a frame in C?

    - by ipkiss
    I am writing a program that reads the data from the serial port on Linux. The data are sent by another device with the following frame format: |start | Command | Data | CRC | End | |0x02 | 0x41 | (0-127 octets) | | 0x03| ---------------------------------------------------- The Data field contains 127 octets as shown and octet 1,2 contains one type of data; octet 3,4 contains another data. I need to get these data. Because in C, one byte can only holds one character and in the start field of the frame, it is 0x02 which means STX which is 3 characters. So, in order to test my program, On the sender side, I construct an array as the frame formatted above like: char frame[254]; frame[0] = 0x02; // starting field frame[1] = 0x41; // command field which is character 'A' ..so on.. And, then On the receiver side, I take out the fields like: char result[254]; // read data read(result); printf("command = %c", result[1]); // get the command field of the frame // get other field's values the command field value (result[1]) is not character 'A'. I think, this because the first field value of the frame is 0x02 (STX) occupying 3 first places in the array frame and leading to the wrong results on the receiver side. How can I correct the issue or am I doing something wrong at the sender side? Thanks all. related questions: http://stackoverflow.com/questions/2500567/parse-and-read-data-frame-in-c http://stackoverflow.com/questions/2531779/clear-data-at-serial-port-in-linux-in-c

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  • Why Your ERP System Isn't Ready for the Next Evolution of the Enterprise

    - by [email protected]
    By ken.pulverman on March 24, 2010 8:51 AM ERP has been the backbone of enterprise software. The data held in your ERP system is core of most companies. Efficiencies gained through the accounting and resource allocation through ERP software have literally saved companies trillions of dollars. Not only does everything seem to be fine with your ERP system, you haven't had to touch it in years. Why aren't you ready for what comes next? Well judging by the growth rates in the space (Oracle posted only a 3% growth rate, while SAP showed a 12% decline) there hasn't been much modernization going on, just a little replacement activity. If you are like most companies, your ERP system is connected to a proprietary middleware solution that only effectively talks with a handful of other systems you might have acquired from the same vendor. Connecting your legacy system through proprietary middleware is expensive and brittle and if you are like most companies, you were only willing to pay an SI so much before you said "enough." So your ERP is working. It's humming along. You might not be able to get Order to Promise information when you take orders in your call center, but there are work arounds that work just fine. So what's the problem? The problem is that you built your business around your ERP core, and now there is such pressure to innovate your business processes to keep up that you need a whole new slew of modern apps and you need ERP data to be accessible from everywhere. Every time you change a sales territory or a comp plan or change a benefits provider your ERP system, literally the economic brain of your business, needs to know what's going on. And this giant need to access and provide information to your ERP is only growing. What makes matters even more challenging is that apps today come in every flavor under the Sun™. SaaS, cloud, managed, hybrid, outsourced, composite....and they all have different integration protocols. The only easy way to get ahead of all this is to modernize the way you connect and run your applications. Unlike the middleware solutions of yesteryear, modern middleware is effectively the operating system of the enterprise. In the same way that you rely on Apple, Microsoft, and Google to find a video driver for your 23" monitor or to ensure that Word or Keynote runs, modern middleware takes care of intra-application connectivity and process execution. It effectively allows you to take ERP out of the middle while ensuring connectivity to your vital data for anything you want to do. The diagram below reflects that change. In this model, the hegemony of ERP is over. It too has to become a stealthy modern app to help you quickly adapt to business changes while managing vital information. And through modern middleware it will connect to everything. So yes ERP as we've know it is dead, but long live ERP as a connected application member of the modern enterprise. I want to Thank Andrew Zoldan, Group Vice President Oracle Manufacturing Industries Business Unit for introducing me to how some of his biggest customers have benefited by modernizing their applications infrastructure and making ERP a connected application. by John Burke, Group Vice President, Applications Business Unit

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  • Fraud Detection with the SQL Server Suite Part 1

    - by Dejan Sarka
    While working on different fraud detection projects, I developed my own approach to the solution for this problem. In my PASS Summit 2013 session I am introducing this approach. I also wrote a whitepaper on the same topic, which was generously reviewed by my friend Matija Lah. In order to spread this knowledge faster, I am starting a series of blog posts which will at the end make the whole whitepaper. Abstract With the massive usage of credit cards and web applications for banking and payment processing, the number of fraudulent transactions is growing rapidly and on a global scale. Several fraud detection algorithms are available within a variety of different products. In this paper, we focus on using the Microsoft SQL Server suite for this purpose. In addition, we will explain our original approach to solving the problem by introducing a continuous learning procedure. Our preferred type of service is mentoring; it allows us to perform the work and consulting together with transferring the knowledge onto the customer, thus making it possible for a customer to continue to learn independently. This paper is based on practical experience with different projects covering online banking and credit card usage. Introduction A fraud is a criminal or deceptive activity with the intention of achieving financial or some other gain. Fraud can appear in multiple business areas. You can find a detailed overview of the business domains where fraud can take place in Sahin Y., & Duman E. (2011), Detecting Credit Card Fraud by Decision Trees and Support Vector Machines, Proceedings of the International MultiConference of Engineers and Computer Scientists 2011 Vol 1. Hong Kong: IMECS. Dealing with frauds includes fraud prevention and fraud detection. Fraud prevention is a proactive mechanism, which tries to disable frauds by using previous knowledge. Fraud detection is a reactive mechanism with the goal of detecting suspicious behavior when a fraudster surpasses the fraud prevention mechanism. A fraud detection mechanism checks every transaction and assigns a weight in terms of probability between 0 and 1 that represents a score for evaluating whether a transaction is fraudulent or not. A fraud detection mechanism cannot detect frauds with a probability of 100%; therefore, manual transaction checking must also be available. With fraud detection, this manual part can focus on the most suspicious transactions. This way, an unchanged number of supervisors can detect significantly more frauds than could be achieved with traditional methods of selecting which transactions to check, for example with random sampling. There are two principal data mining techniques available both in general data mining as well as in specific fraud detection techniques: supervised or directed and unsupervised or undirected. Supervised techniques or data mining models use previous knowledge. Typically, existing transactions are marked with a flag denoting whether a particular transaction is fraudulent or not. Customers at some point in time do report frauds, and the transactional system should be capable of accepting such a flag. Supervised data mining algorithms try to explain the value of this flag by using different input variables. When the patterns and rules that lead to frauds are learned through the model training process, they can be used for prediction of the fraud flag on new incoming transactions. Unsupervised techniques analyze data without prior knowledge, without the fraud flag; they try to find transactions which do not resemble other transactions, i.e. outliers. In both cases, there should be more frauds in the data set selected for checking by using the data mining knowledge compared to selecting the data set with simpler methods; this is known as the lift of a model. Typically, we compare the lift with random sampling. The supervised methods typically give a much better lift than the unsupervised ones. However, we must use the unsupervised ones when we do not have any previous knowledge. Furthermore, unsupervised methods are useful for controlling whether the supervised models are still efficient. Accuracy of the predictions drops over time. Patterns of credit card usage, for example, change over time. In addition, fraudsters continuously learn as well. Therefore, it is important to check the efficiency of the predictive models with the undirected ones. When the difference between the lift of the supervised models and the lift of the unsupervised models drops, it is time to refine the supervised models. However, the unsupervised models can become obsolete as well. It is also important to measure the overall efficiency of both, supervised and unsupervised models, over time. We can compare the number of predicted frauds with the total number of frauds that include predicted and reported occurrences. For measuring behavior across time, specific analytical databases called data warehouses (DW) and on-line analytical processing (OLAP) systems can be employed. By controlling the supervised models with unsupervised ones and by using an OLAP system or DW reports to control both, a continuous learning infrastructure can be established. There are many difficulties in developing a fraud detection system. As has already been mentioned, fraudsters continuously learn, and the patterns change. The exchange of experiences and ideas can be very limited due to privacy concerns. In addition, both data sets and results might be censored, as the companies generally do not want to publically expose actual fraudulent behaviors. Therefore it can be quite difficult if not impossible to cross-evaluate the models using data from different companies and different business areas. This fact stresses the importance of continuous learning even more. Finally, the number of frauds in the total number of transactions is small, typically much less than 1% of transactions is fraudulent. Some predictive data mining algorithms do not give good results when the target state is represented with a very low frequency. Data preparation techniques like oversampling and undersampling can help overcome the shortcomings of many algorithms. SQL Server suite includes all of the software required to create, deploy any maintain a fraud detection infrastructure. The Database Engine is the relational database management system (RDBMS), which supports all activity needed for data preparation and for data warehouses. SQL Server Analysis Services (SSAS) supports OLAP and data mining (in version 2012, you need to install SSAS in multidimensional and data mining mode; this was the only mode in previous versions of SSAS, while SSAS 2012 also supports the tabular mode, which does not include data mining). Additional products from the suite can be useful as well. SQL Server Integration Services (SSIS) is a tool for developing extract transform–load (ETL) applications. SSIS is typically used for loading a DW, and in addition, it can use SSAS data mining models for building intelligent data flows. SQL Server Reporting Services (SSRS) is useful for presenting the results in a variety of reports. Data Quality Services (DQS) mitigate the occasional data cleansing process by maintaining a knowledge base. Master Data Services is an application that helps companies maintaining a central, authoritative source of their master data, i.e. the most important data to any organization. For an overview of the SQL Server business intelligence (BI) part of the suite that includes Database Engine, SSAS and SSRS, please refer to Veerman E., Lachev T., & Sarka D. (2009). MCTS Self-Paced Training Kit (Exam 70-448): Microsoft® SQL Server® 2008 Business Intelligence Development and Maintenance. MS Press. For an overview of the enterprise information management (EIM) part that includes SSIS, DQS and MDS, please refer to Sarka D., Lah M., & Jerkic G. (2012). Training Kit (Exam 70-463): Implementing a Data Warehouse with Microsoft® SQL Server® 2012. O'Reilly. For details about SSAS data mining, please refer to MacLennan J., Tang Z., & Crivat B. (2009). Data Mining with Microsoft SQL Server 2008. Wiley. SQL Server Data Mining Add-ins for Office, a free download for Office versions 2007, 2010 and 2013, bring the power of data mining to Excel, enabling advanced analytics in Excel. Together with PowerPivot for Excel, which is also freely downloadable and can be used in Excel 2010, is already included in Excel 2013. It brings OLAP functionalities directly into Excel, making it possible for an advanced analyst to build a complete learning infrastructure using a familiar tool. This way, many more people, including employees in subsidiaries, can contribute to the learning process by examining local transactions and quickly identifying new patterns.

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  • Which algorithms/data structures should I "recognize" and know by name?

    - by Earlz
    I'd like to consider myself a fairly experienced programmer. I've been programming for over 5 years now. My weak point though is terminology. I'm self-taught, so while I know how to program, I don't know some of the more formal aspects of computer science. So, what are practical algorithms/data structures that I could recognize and know by name? Note, I'm not asking for a book recommendation about implementing algorithms. I don't care about implementing them, I just want to be able to recognize when an algorithm/data structure would be a good solution to a problem. I'm asking more for a list of algorithms/data structures that I should "recognize". For instance, I know the solution to a problem like this: You manage a set of lockers labeled 0-999. People come to you to rent the locker and then come back to return the locker key. How would you build a piece of software to manage knowing which lockers are free and which are in used? The solution, would be a queue or stack. What I'm looking for are things like "in what situation should a B-Tree be used -- What search algorithm should be used here" etc. And maybe a quick introduction of how the more complex(but commonly used) data structures/algorithms work. I tried looking at Wikipedia's list of data structures and algorithms but I think that's a bit overkill. So I'm looking more for what are the essential things I should recognize?

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  • Oracle Data Integrator at Oracle OpenWorld 2012: Demonstrations

    - by Irem Radzik
    By Mike Eisterer Oracle OpenWorld is just a few days away and  we look forward to showing Oracle Data Integrator' comprehensive data integration platform, which delivers critical data integration requirements: from high-volume, high-performance batch loads, to event-driven, trickle-feed integration processes, to SOA-enabled data services.  Several Oracle Data Integrator demonstrations will be available October 1st through the3rd : Oracle Data Integrator and Oracle GoldenGate for Oracle Applications, in Moscone South, Right - S-240 Oracle Data Integrator and Service Integration, in Moscone South, Right - S-235 Oracle Data Integrator for Big Data, in Moscone South, Right - S-236 Oracle Data Integrator for Enterprise Data Warehousing, in Moscone South, Right - S-238 Additional information about OOW 2012 may be found for the following demonstrations. If you are not able to attend OpenWorld, please check out our latest resources for Data Integration.  

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  • Understanding Data Science: Recent Studies

    - by Joe Lamantia
    If you need such a deeper understanding of data science than Drew Conway's popular venn diagram model, or Josh Wills' tongue in cheek characterization, "Data Scientist (n.): Person who is better at statistics than any software engineer and better at software engineering than any statistician." two relatively recent studies are worth reading.   'Analyzing the Analyzers,' an O'Reilly e-book by Harlan Harris, Sean Patrick Murphy, and Marck Vaisman, suggests four distinct types of data scientists -- effectively personas, in a design sense -- based on analysis of self-identified skills among practitioners.  The scenario format dramatizes the different personas, making what could be a dry statistical readout of survey data more engaging.  The survey-only nature of the data,  the restriction of scope to just skills, and the suggested models of skill-profiles makes this feel like the sort of exercise that data scientists undertake as an every day task; collecting data, analyzing it using a mix of statistical techniques, and sharing the model that emerges from the data mining exercise.  That's not an indictment, simply an observation about the consistent feel of the effort as a product of data scientists, about data science.  And the paper 'Enterprise Data Analysis and Visualization: An Interview Study' by researchers Sean Kandel, Andreas Paepcke, Joseph Hellerstein, and Jeffery Heer considers data science within the larger context of industrial data analysis, examining analytical workflows, skills, and the challenges common to enterprise analysis efforts, and identifying three archetypes of data scientist.  As an interview-based study, the data the researchers collected is richer, and there's correspondingly greater depth in the synthesis.  The scope of the study included a broader set of roles than data scientist (enterprise analysts) and involved questions of workflow and organizational context for analytical efforts in general.  I'd suggest this is useful as a primer on analytical work and workers in enterprise settings for those who need a baseline understanding; it also offers some genuinely interesting nuggets for those already familiar with discovery work. We've undertaken a considerable amount of research into discovery, analytical work/ers, and data science over the past three years -- part of our programmatic approach to laying a foundation for product strategy and highlighting innovation opportunities -- and both studies complement and confirm much of the direct research into data science that we conducted. There were a few important differences in our findings, which I'll share and discuss in upcoming posts.

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  • IOMEGA 500GB hard disk data reccovery

    - by Vineeth
    Last year by November I bought an IOMEGA 500GB Prestige hard disk. Yesterday, unfortunately the hard disk fell down from my table. After that incident, when I connect my disk, Windows asks me to format the disk to use, but I didn't format it yet. Actually, on that hard disk I have about 320GB of data. I tried all my possible ways to access my disk. I tried using DOS. It shows "data error (Cyclic redundancy check)". I have a 3 year warranty. Will I be covered under warranty if I report this issue to IOMEGA? Can I get my data back?

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  • Exalytics and Oracle Business Intelligence Enterprise Edition (OBIEE) Partner Workshop

    - by mseika
    Workshop Description Oracle Fusion Middleware 11g is the #1 application infrastructure foundation. It enables enterprises to create and run agile and intelligent business applications and maximize IT efficiency by exploiting modern hardware and software architectures. Oracle Exalytics Business Intelligence Machine is the world’s first engineered system specifically designed to deliver high performance analysis, modeling and planning. Built using industry-standard hardware, market-leading business intelligence software and in-memory database technology, Oracle Exalytics is an optimized system that delivers unmatched speed, visualizations and scalability for Business Intelligence and Enterprise Performance Management applications. This FREE hands-on, partner workshop highlights both the hardware and software components that are engineered to work together to deliver Oracle Exalytics - an optimized version of the industry-leading Oracle TimesTen In-Memory Database with analytic extensions, a highly scalable Oracle server designed specifically for in-memory business intelligence, and Oracle’s proven Business Intelligence Foundation with enhanced visualization capabilities and performance optimizations. This workshop will provide hands-on experience with Oracle's latest engineered system. Topics covered will include TimesTen In-Memory Database and the new Summary Advisor for Exalytics, the technical details (including mobile features) of the latest release of visualization enhancements for OBI-EE, and technical updates on Essbase. After taking this course, you will be well prepared to architect, build, demo, and implement an end-to-end Exalytics solution. You will also be able to extend your current analytical and enterprise performance management application implementations with numerous Oracle technologies specifically enhanced to take advantage of the compute capacity and in-memory capabilities of Oracle Exalytics.If you are a BI or Data Warehouse Architect, developer or consultant, you don’t want to miss this 3-day workshop. Register Now! Presentations Exalytics Architectural Overview Upgrade and Lifecycle Management Times Ten for Exalytics Summary Advisor Utility Essbase and EPM System on Exalytics Dashboard and Analysis Interactions OBIEE 11.1.1.6 Features and Advanced Topics Lab OutlineThe labs showcase Oracle Exalytics core components and functionality and provide expertise of Oracle Business Intelligence 11.1.1.6 new features and updates from prior releases. The hands-on activities are based on an Oracle VirtualBox image with software and training samples pre-installed. Lab Environment Setup Creating and Working with Oracle TimesTen In-Memory Database Running Summary Advisor Utility Working with Exalytics Visualization Features – Dashboard and Analysis Interactions Audience Oracle Partners BI and EPM Application Developers and Implementers System Integrators and Solution Consultants Data Warehouse Developers Enterprise Architects Prerequisites Experience and understanding of OBIEE 11g is required Previous attendance of Oracle Business Intelligence Foundation Suite Workshop or BIEE 11gIntroduction Workshop is highly recommended Good understanding of data warehousing and data modeling for reporting and analysis purpose Strong experience with database technologies preferred Equipment RequirementsThis workshop requires attendees to provide their own laptops for this class.Attendee laptops must meet the following minimum hardware/software requirements: Hardware Minimum 8GB RAM 60 GB free space (includes staging) USB 2.0 port (at least one available) It is strongly recommended that you bring a mouse. You will be working in a development environment and using the mouse heavily. Software One of the following operating systems: 64-bit Windows host/laptop OS 64-bit host/laptop OS with a Windows VM (XP, Server, or Win 7, BIC2g, etc.) Internet Explorer 7.x/8.x or Firefox 3.5.x WINRAR or 7ziputility to unzip workshop files: Download-able from http://www.win-rar.com/download.html Download-able from http://www.7zip.com/ Oracle VirtualBox 4.0.2 or higher Downloadable from http://www.virtualbox.org/wiki/Downloads CPU virtualization mode needs to be enabled. We will provide guidance on the day of the workshop. Attendees will be given a VirtualBox image containing a pre-installed Oracle Exalytics environment. Schedule This workshop is 3 days. - Times vary by country!9:00am: Sign-in and technical setup 9:30am: Workshop starts 5:00pm: Workshop ends Oracle Exalytics and Business Intelligence (OBIEE) Workshop December 11-13, 2012: Oracle BVP, Birmingham, UK Register Here. Questions? Send email to: [email protected] Oracle Platform Technologies Enablement Services

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  • how to find a good data center?

    - by drewda
    At my start-up, we're getting to the point where we should be hosting our servers at a data center. I'd appreciate any tips and tricks y'all can offer on finding a reputable place to colocate our racks. Are there any Web sites with customer reviews of data centers or should I just be asking around at techie events? Are unlimited bandwidth plans a gimmick or becoming the norm? Is it worth establishing a redundant set of machines at a second data center from Day One? Or just do offsite back-ups? Thanks for your suggestions.

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  • Appending column to a data frame - R

    - by darkie15
    Is it possible to append a column to data frame in the following scenario? dfWithData <- data.frame(start=c(1,2,3), end=c(11,22,33)) dfBlank <- data.frame() ..how to append column start from dfWithData to dfBlank? It looks like the data should be added when data frame is being initialized. I can do this: dfBlank <- data.frame(dfWithData[1]) but I am more interested if it is possible to append columns to an empty (but inti)

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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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  • Protecting Consolidated Data on Engineered Systems

    - by Steve Enevold
    In this time of reduced budgets and cost cutting measures in Federal, State and Local governments, the requirement to provide services continues to grow. Many agencies are looking at consolidating their infrastructure to reduce cost and meet budget goals. Oracle's engineered systems are ideal platforms for accomplishing these goals. These systems provide unparalleled performance that is ideal for running applications and databases that traditionally run on separate dedicated environments. However, putting multiple critical applications and databases in a single architecture makes security more critical. You are putting a concentrated set of sensitive data on a single system, making it a more tempting target.  The environments were previously separated by iron so now you need to provide assurance that one group, department, or application's information is not visible to other personnel or applications resident in the Exadata system. Administration of the environments requires formal separation of duties so an administrator of one application environment cannot view or negatively impact others. Also, these systems need to be in protected environments just like other critical production servers. They should be in a data center protected by physical controls, network firewalls, intrusion detection and prevention, etc Exadata also provides unique security benefits, including a reducing attack surface by minimizing packages and services to only those required. In addition to reducing the possible system areas someone may attempt to infiltrate, Exadata has the following features: 1.    Infiniband, which functions as a secure private backplane 2.    IPTables  to perform stateful packet inspection for all nodes               Cellwall implements firewall services on each cell using IPTables 3.    Hardware accelerated encryption for data at rest on storage cells Oracle is uniquely positioned to provide the security necessary for implementing Exadata because security has been a core focus since the company's beginning. In addition to the security capabilities inherent in Exadata, Oracle security products are all certified to run in an Exadata environment. Database Vault Oracle Database Vault helps organizations increase the security of existing applications and address regulatory mandates that call for separation-of-duties, least privilege and other preventive controls to ensure data integrity and data privacy. Oracle Database Vault proactively protects application data stored in the Oracle database from being accessed by privileged database users. A unique feature of Database Vault is the ability to segregate administrative tasks including when a command can be executed, or that the DBA can manage the health of the database and objects, but may not see the data Advanced Security  helps organizations comply with privacy and regulatory mandates by transparently encrypting all application data or specific sensitive columns, such as credit cards, social security numbers, or personally identifiable information (PII). By encrypting data at rest and whenever it leaves the database over the network or via backups, Oracle Advanced Security provides the most cost-effective solution for comprehensive data protection. Label Security  is a powerful and easy-to-use tool for classifying data and mediating access to data based on its classification. Designed to meet public-sector requirements for multi-level security and mandatory access control, Oracle Label Security provides a flexible framework that both government and commercial entities worldwide can use to manage access to data on a "need to know" basis in order to protect data privacy and achieve regulatory compliance  Data Masking reduces the threat of someone in the development org taking data that has been copied from production to the development environment for testing, upgrades, etc by irreversibly replacing the original sensitive data with fictitious data so that production data can be shared safely with IT developers or offshore business partners  Audit Vault and Database Firewall Oracle Audit Vault and Database Firewall serves as a critical detective and preventive control across multiple operating systems and database platforms to protect against the abuse of legitimate access to databases responsible for almost all data breaches and cyber attacks.  Consolidation, cost-savings, and performance can now be achieved without sacrificing security. The combination of built in protection and Oracle’s industry-leading data protection solutions make Exadata an ideal platform for Federal, State, and local governments and agencies.

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