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• external USB HD doesn't show up on 'sudo fdisk -l' on one Ubuntu, shows up on another (both 'precise')

  - by Menelaos

  I have a 1.5TB WD external USB HDD and two Ubuntu systems, both 'precise'. When I plug the disk on system A it doesn't show up on the output of sudo fdisk -l nor is it automatically mounted (note that that wasn't always the case - it used to appear in the past). When I plug it on system B (again Ubuntu precise) it shows up when I do a sudo fdisk -l (output appended at the end) and mounts automatically just fine. What does this discrepancy point to and what kind of diagnostics should I run / tools I should use to troubleshoot the problem? I followed the suggestion I received to do a sudo tail -f /var/log/syslog and the output is the following when I plug, unplug and replug the USB cable on System A: Sep 14 23:27:09 thorin mtp-probe: checking bus 2, device 3: "/sys/devices/pci0000:00/0000:00:13.2/usb2/2-2" Sep 14 23:27:09 thorin mtp-probe: bus: 2, device: 3 was not an MTP device Sep 14 23:28:01 thorin kernel: [ 338.994295] usb 2-2: USB disconnect, device number 3 Sep 14 23:28:04 thorin kernel: [ 341.808139] usb 2-2: new high-speed USB device number 4 using ehci_hcd Sep 14 23:28:04 thorin mtp-probe: checking bus 2, device 4: "/sys/devices/pci0000:00/0000:00:13.2/usb2/2-2" Sep 14 23:28:04 thorin mtp-probe: bus: 2, device: 4 was not an MTP device Sep 14 23:29:54 thorin AptDaemon: INFO: Quitting due to inactivity Sep 14 23:29:54 thorin AptDaemon: INFO: Quitting was requested (I guess the last two message are irrelevant). Output of sudo fdisk -l on System B $ sudo fdisk -l Disk /dev/sda: 1500.3 GB, 1500301910016 bytes 255 heads, 63 sectors/track, 182401 cylinders, total 2930277168 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00070db4 Device Boot Start End Blocks Id System /dev/sda1 * 2048 2905114623 1452556288 83 Linux /dev/sda2 2905116670 2930276351 12579841 5 Extended /dev/sda5 2905116672 2930276351 12579840 82 Linux swap / Solaris Disk /dev/sdb: 250.1 GB, 250059350016 bytes 255 heads, 63 sectors/track, 30401 cylinders, total 488397168 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x9c849c84 Device Boot Start End Blocks Id System /dev/sdb1 * 63 488375999 244187968+ 7 HPFS/NTFS/exFAT Disk /dev/sdg: 1500.3 GB, 1500299395072 bytes 255 heads, 63 sectors/track, 182401 cylinders, total 2930272256 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x0003e17f Device Boot Start End Blocks Id System /dev/sdg1 2048 2930272255 1465135104 7 HPFS/NTFS/exFAT

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• I cannot remove/install software some dependency issue?

  - by Ryuzaki

  I'm having difficulty trying to install/uninstall applications in Ubuntu 12.04 LTS. I have this warning error that appears on my desktop in the form of a red icon with a line through it and it states: An error occurred, please run Package Manager from the right-click menu or apt-get in a terminal to see what is wrong. The error message was: 'Error: BrokenCount 0' — This usually means that your installed packages have unmet dependencies. I tried to repair automatically through ubuntu software center and I kept getting errors or it just didn't seem to work. Afterwards, I opened terminal and used sudo apt-get check command to see what the problem was and the results yielded: Reading package lists... Done Building dependency tree Reading state information... Done You might want to run 'apt-get -f install' to correct these. The following packages have unmet dependencies: libjack-jackd2-0 : Breaks: libjack-jackd2-0:i386 (!= 1.9.8~dfsg.1-1ubuntu1) but 1.9.8~dfsg.2-1precise1 is installed libjack-jackd2-0:i386 : Breaks: libjack-jackd2-0 (!= 1.9.8~dfsg.2-1precise1) but 1.9.8~dfsg.1-1ubuntu1 is installed E: Unmet dependencies. Try using -f. After I ran sudo apt-get -f install (in an attempt to fix the issue at hand), I encountered the following errors/code: okudaira@haru-kano:~$ sudo apt-get -f install Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following extra packages will be installed: libjack-jackd2-0 Suggested packages: jackd2 The following packages will be upgraded: libjack-jackd2-0 1 upgraded, 0 newly installed, 0 to remove and 24 not upgraded. 1 not fully installed or removed. Need to get 0 B/197 kB of archives. After this operation, 3,072 B of additional disk space will be used. Do you want to continue [Y/n]? y (Reading database ... 181702 files and directories currently installed.) Preparing to replace libjack-jackd2-0 1.9.8~dfsg.1-1ubuntu1 (using .../libjack-jackd2-0_1.9.8~dfsg.2-1precise1_amd64.deb) ... Unpacking replacement libjack-jackd2-0 ... dpkg: error processing /var/cache/apt/archives/libjack-jackd2-0_1.9.8~dfsg.2-1precise1_amd64.deb (--unpack): './usr/share/doc/libjack-jackd2-0/buildinfo.gz' is different from the same file on the system dpkg-deb: error: subprocess paste was killed by signal (Broken pipe) Errors were encountered while processing: /var/cache/apt/archives/libjack-jackd2-0_1.9.8~dfsg.2-1precise1_amd64.deb localepurge: Disk space freed in /usr/share/locale: 0 KiB localepurge: Disk space freed in /usr/share/man: 0 KiB localepurge: Disk space freed in /usr/share/gnome/help: 0 KiB localepurge: Disk space freed in /usr/share/omf: 0 KiB Total disk space freed by localepurge: 0 KiB E: Sub-process /usr/bin/dpkg returned an error code (1) The real problem I'm having is interpreting what is being stated. I'm fairly new to the ubuntu experience so I'm not very well-versed with the terminology and the entire in's and out's. Can someone tell me what's wrong with my system? I can no longer install/remove any programs at all.

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• Self-Executing Anonymous Function vs Prototype

  - by Robotsushi

  In Javascript there are a few clearly prominent techniques for create and manage classes/namespaces in javascript. I am curious what situations warrant using one technique vs. the other. I want to pick one and stick with it moving forward. I write enterprise code that is maintained and shared across multiple teams, and I want to know what is the best practice when writing maintainable javascript ? I tend to prefer Self-Executing Anonymous Functions however I am curious what the community vote is on these techniques. Prototype : function obj() { } obj.prototype.test = function() { alert('Hello?'); }; var obj2 = new obj(); obj2.test(); Self-Closing Anonymous Function : //Self-Executing Anonymous Function (function( skillet, $, undefined ) { //Private Property var isHot = true; //Public Property skillet.ingredient = "Bacon Strips"; //Public Method skillet.fry = function() { var oliveOil; addItem( "\t\n Butter \n\t" ); addItem( oliveOil ); console.log( "Frying " + skillet.ingredient ); }; //Private Method function addItem( item ) { if ( item !== undefined ) { console.log( "Adding " + $.trim(item) ); } } }( window.skillet = window.skillet || {}, jQuery )); //Public Properties console.log( skillet.ingredient ); //Bacon Strips //Public Methods skillet.fry(); //Adding Butter & Fraying Bacon Strips //Adding a Public Property skillet.quantity = "12"; console.log( skillet.quantity ); //12 //Adding New Functionality to the Skillet (function( skillet, $, undefined ) { //Private Property var amountOfGrease = "1 Cup"; //Public Method skillet.toString = function() { console.log( skillet.quantity + " " + skillet.ingredient + " & " + amountOfGrease + " of Grease" ); console.log( isHot ? "Hot" : "Cold" ); }; }( window.skillet = window.skillet || {}, jQuery )); //end of skillet definition try { //12 Bacon Strips & 1 Cup of Grease skillet.toString(); //Throws Exception } catch( e ) { console.log( e.message ); //isHot is not defined } I feel that I should mention that the Self-Executing Anonymous Function is the pattern used by the jQuery team. Update When I asked this question I didn't truly see the importance of what I was trying to understand. The real issue at hand is whether or not to use new to create instances of your objects or to use patterns which do not require constructors of the use of the new keyword. I added my own answer, because in my opinion we should make use of patterns which don't use the new keyword. For more information please see my answer.

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• Small hiccup with VMware Player after upgrading to Ubuntu 12.04

  The upgrade process Finally, it was time to upgrade to a new LTS version of Ubuntu - 12.04 aka Precise Pangolin. I scheduled the weekend for this task and despite the nickname of Mauritius (Cyber Island) it took roughly 6 hours to download nearly 2.400 packages. No problem in general, as I have spare machines to work on, and it was weekend anyway. All went very smooth and only a few packages required manual attention due to local modifications in the configuration. With the new kernel 3.2.0-24 it was necessary to reboot the system and compared to the last upgrade, I got my graphical login as expected. Compilation of VMware Player 4.x fails A quick test on the installed applications, Firefox, Thunderbird, Chromium, Skype, CrossOver, etc. reveils that everything is fine in general. Firing up VMware Player displays the known kernel mod dialog that requires to compile the modules for the newly booted kernel. Usually, this isn't a big issue but this time I was confronted with the situation that vmnet didn't compile as expected ("Failed to compile module vmnet"). Luckily, this issue is already well-known, even though with "Failed to compile module vmmon" as general reason but nevertheless it was very easy and quick to find the solution to this problem. In VMware Communities there are several forum threads related to this topic and VMware provides the necessary patch file for Workstation 8.0.2 and Player 4.0.2. In case that you are still on Workstation 7.x or Player 3.x there is another patch file available. After download extract the file like so: tar -xzvf vmware802fixlinux320.tar.gz and run the patch script as super-user: sudo ./patch-modules_3.2.0.sh This will alter the existing installation and source files of VMware Player on your machine. As last step, which isn't described in many other resources, you have to restart the vmware service, or for the heart-fainted, just reboot your system: sudo service vmware restart This will load the newly created kernel modules into your userspace, and after that VMware Player will start as usual. Summary Upgrading any derivate of Ubuntu, in my case Xubuntu, is quick and easy done but it might hold some surprises from time to time. Nonetheless, it is absolutely worthy to go for it. Currently, this patch for VMware is the only obstacle I had to face so far and my system feels and looks better than before. Happy upgrade! Resources I used the following links based on Google search results: http://communities.vmware.com/message/1902218#1902218http://weltall.heliohost.org/wordpress/2012/01/26/vmware-workstation-8-0-2-player-4-0-2-fix-for-linux-kernel-3-2-and-3-3/ Update on VMware Player 4.0.3 Please continue to read on my follow-up article in case that you upgraded either VMware Workstation 8.0.3 or VMware Player 4.0.3.

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• Live-Ubuntu 12.04 ran fine, now stopped booting!

  - by user89743

  I've seen similar problems to this several times in the forum, but mine is a bit different, so the other posts I saw were no help to me. When I boot Ubuntu 12.04 64-bit from live-SD-card (3GB persistence) I suddenly get this error: (initramfs) mount: mounting /dev/loop0 on //filesystem.squashfs failed: Invalid argument Can not mount /dev/loop/0 (/cdrom/casper/filesystem.squashfs) on //filesystem.squashfs (it says I can type "help" for commands, but I don't know anything about how to go from there, totally new to linux) The reason I say my case is different is because my Ubuntu worked fine for over a week, even pretty fast, and now this problem happened. Before that I used to run my live ubuntu from USB sticks but that was slower (especially when booting which took 15 minutes from USB stick!). Also I kept getting the same above problem after a while when booting and had to re-create a live USB linux several times. Installing on harddrive is not an option because my harddrive has physical damage and getting a replacement will take a while, therefore I can only use live-USB or live-SD-card Ubuntu. As I said I used Ubuntu without problems for more than a week, before that as well for several weeks on USB sticks, but the above problem occured sooner or later. This time I paid attention to when it happened: I was rebooting my computer (HP 620 laptop, 4 GB RAM, 64 bit system) from SD flash card and when I was booting I selected F6 and then the first option "no acpi" or something like that...I had used it before and noticed it slowed down the time it took Linux to use. This time it caused this error. Now even when I boot normally/default I get this error. Now I'm accessing Ubuntu from my USB stick without persistence file, when I check my SD card, all the files mentioned in the error message are there and the filesystem.squashfs is 691.2 MB so nothing seems to have been deleted by accident. (I have already made many changes/downloaded programs to my SD card persistent Ubuntu and would hope to loose them, since downloading is expensive for me, and since the problem seems to re-occur...) Can anyone help me, preferably without having to create another startup disk on my SD card? I'm totally new to this. Sorry for the long posts, just didn't know what info is relevant and what isnt! Kon

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• No description for any page on the website is available in Google despite robots.txt allowing crawling

  - by Abhijit

  I seem to have the weirdest issue with Search Engine Optimization, and I asked the IT folks at my university, I asked people on Joomla forums and I am trying to sort this issue out using Google Webmaster Tools for more than 2 months to little avail. I want to know if I have some blatantly wrong configuration somewhere that is causing search engines to be unable to index this site. I noticed a similar issue with another website I searched for online (ECEGSA - The University of British Columbia at gsa.ece.ubc.ca), making me believe this might be a concern that people might be looking an answer for. Here are the details: The website in question is: http://gsa.ece.umd.edu/. It runs using Joomla 2.5.x (latest). The site was up since around mid December of 2013, and I noticed right from the get go that the site was not being indexed correctly on Google. Specifically I see the following message when I search for the website on Google: A description for this result is not available because of this site's robots.txt – learn more. The thing is in December till around March I used the default Joomla robots.txt file which is: User-agent: * Disallow: /administrator/ Disallow: /cache/ Disallow: /cli/ Disallow: /components/ Disallow: /images/ Disallow: /includes/ Disallow: /installation/ Disallow: /language/ Disallow: /libraries/ Disallow: /logs/ Disallow: /media/ Disallow: /modules/ Disallow: /plugins/ Disallow: /templates/ Disallow: /tmp/ Nothing there should stop Google from searching my website. And even more confusingly, when I go to Google Webmaster tools, under "Blocked URLs" tab, when I try many of the links on the site, they are all shown up as "Allowed". I then tried adding a sitemap, putting it in the robots.txt file. That did not help. Same exact search result, same behavior in the "Blocked URLs" tab on the webmaster tools. Now additionally, the "sitemaps" tab says for several links an error saying "URL is robotted out". I tried those exact links in the "Blocked URLs" and they are allowed! I then tried deleting the robots.txt file. No use. Same exact problem. Here is an example screenshot from Google's Webmaster Tools: At this point I cannot give a rational explanation to why this is happening and neither can anyone in the IT department here. No one on Joomla forums can seem to understand what is going on. Based on what I explained, does it seem that I have somehow set a setting in the robots.txt or in .htaccess or somewhere else, incorrectly?

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• External hard drive issue

  - by Blind Fish

  I am running Ubuntu 12.04 and I have a 500GB external hard drive, formatted in ext4, which I have used for about a year to store batches of data that I am sifting through. About once a week I move a chunk of data from the external drive to my internal drive for processing. As I do that I delete the data from the external drive and empty the trash, thereby clearing up space on the external and also preventing myself from grabbing stuff that I've already sorted through. The vast majority of this is text files, but there are a few .jpegs and .mp4s thrown in, if that matters. Anyway, this has been working without a hitch for nearly a year. So today I plug in the drive and I have an odd issue. I was able to move folders from the external over to my internal drive with no problem, but when I tried to delete those files I was unable to do so. I kept getting the "unable to send file to trash, do you wish to delete permanently?" message. I clicked yes / delete all, but no files were actually deleted. It just sat there. Even worse, while the system was trying in vain to delete those files I was unable to move more files over. In short, I was stuck. I canceled the operation, unmounted and remounted the drive, and then I had an even bigger problem. I have a spreadsheet of all the different folders on there ( exactly 818 ) and yet when I opened the drive in Nautilus, it was only finding 512 folders. So I had 306 missing folders, but my free space was unchanged. Immediately I think that the drive may be corrupted. I went into Disk Utility and ran the check disk option. It said that the drive was NOT clean, but offered no remedy or option to repair. I went back into the drive in Nautilus and once again attempted to delete the files I had already moved. Same issue. I clicked on Details and it said that it was unable to create a trashing file I/O error. I've looked, and it's not a permissions issue. The drive and all folders that are in it all belong to me, and they are all read / write. I've started running badblocks on the drive, but it looks like that is going to take several hours to complete. Any ideas?

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• Running a program on boot without login, using the screen

  - by configurator

  Preface: I have a server running on an old laptop. The screen is always on with a login prompt, but because its keyboard is in pretty bad shape, I use it exclusively via ssh. The screen is in a good position, though; I want to use it to display a clock and some stats about what my server is doing. I have scripts to display all those things, but I want to always show them on the monitor screen. My question is, how do I get my script (called HUD) to run on /dev/tty1, instead of the login prompt. Hopefully, it should be possible to accept keyboard input as well as display its output, so that it can use the keyboard to show more info where needed in a future version. I'd also like tty2 etc. to remain active as login screens, in face I actually do need to login locally. For a start, I tried creating a script that I can run from ssh to start the HUD. It goes something like this: ( flock -n 9 watch --interval 0.2 --precise --color --notitle --exec /path/to/script & disown ) 9> /var/lock/hud > /dev/tty1 2> /dev/tty1 < /dev/tty1 (I had to use & disown instead of nohup because nohup recognized the tty and redirects output to nohup.out instead.) This sort-of works. However, it has a few issues: It doesn't steal the terminal's keyboard input, so you can't ctrl+c to get out of it (nor change the script to actually use the keyboard input), and if you press enter it show it and scrolls the display, never refreshing it correctly afterwards. Oddly, if I disconnect the ssh session which created it, it stops working and shows a message: exec: No such file or directory. If I reconnect to ssh, it resumes functioning properly. It feels hackish. Is there a better way to do this? How?

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• Cannot install wine on Ubuntu natty 64bit [broken dependency]

  - by MHK

  I've just installed Ubuntu natty 64bit. Now I'm trying to install wine and no matter how I do it (Software center/synaptic/terminal), it fails. Here's what I tried on terminal: sudo apt-get update sudo apt-get install wine It shows: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: wine : Depends: wine1.3 but it is not going to be installed Depends: ia32-libs (>= 1.6) but it is not going to be installed Depends: lib32asound2 (> 1.0.14) but it is not going to be installed Depends: libc6-i386 (>= 2.6-1) but it is not going to be installed Depends: lib32nss-mdns (>= 0.10-3) but it is not going to be installed E: Broken packages Any body faced this? Is this a bug or something is broken on my end? Any hints on how to solve? Edit: I've tried with aptitude, it gives more clear message: sudo aptitude install wine Output: The following NEW packages will be installed: gnome-exe-thumbnailer{a} ia32-libs{a} icoutils{a} imagemagick{a} lib32asound2{ab} lib32bz2-1.0{a} lib32gcc1{ab} lib32ncurses5{a} lib32nss-mdns{a} lib32stdc++6{ab} lib32v4l-0{ab} lib32z1{a} libc6-i386{ab} libcdt4{a} libgraph4{a} libgvc5{a} libilmbase6{a} liblqr-1-0{a} libmagickcore3{a} libmagickcore3-extra{a} libmagickwand3{a} libnetpbm10{a} libopenexr6{a} libpathplan4{a} netpbm{a} ttf-droid{a} ttf-symbol-replacement-wine1.3{a} ttf-umefont{a} winbind{a} wine wine1.3{a} wine1.3-gecko{a} winetricks{a} 0 packages upgraded, 33 newly installed, 0 to remove and 0 not upgraded. Need to get 135 MB of archives. After unpacking 421 MB will be used. The following packages have unmet dependencies: libc6-i386: Depends: libc6 (= 2.12.1-0ubuntu16) but 2.13-0ubuntu13 is installed. lib32gcc1: Depends: gcc-4.5-base (= 4.5.2-2ubuntu3) but 4.5.2-8ubuntu4 is installed. lib32asound2: Depends: libasound2 (= 1.0.23-2.1ubuntu2) but 1.0.24.1-0ubuntu5 is installed. lib32stdc++6: Depends: gcc-4.5-base (= 4.5.2-2ubuntu3) but 4.5.2-8ubuntu4 is installed. lib32v4l-0: Depends: libv4l-0 (= 0.8.1-2) but 0.8.3-1 is installed. The following actions will resolve these dependencies: Keep the following packages at their current version: 1) ia32-libs [Not Installed] 2) lib32asound2 [Not Installed] 3) lib32bz2-1.0 [Not Installed] 4) lib32gcc1 [Not Installed] 5) lib32ncurses5 [Not Installed] 6) lib32nss-mdns [Not Installed] 7) lib32stdc++6 [Not Installed] 8) lib32v4l-0 [Not Installed] 9) lib32z1 [Not Installed] 10) libc6-i386 [Not Installed] 11) wine [Not Installed] 12) wine1.3 [Not Installed] Leave the following dependencies unresolved: 13) wine1.3-gecko recommends wine1.3 14) winetricks recommends wine1.2 | wine1.3 | cxoffice5 | cxgames5 It seems the wine package hasn't been updated in the repo. What should I do now?

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• 5 Step Procedure for Android Deployment with NetBeans IDE

  - by Geertjan

  I'm finding that it's so simple to deploy apps to Android that I'm not needing to use the Android emulator at all, haven't been able to figure out how it works anyway (big blinky screen pops up that I don't know what to do with). I just simply deploy the app straight to Android, try it out there, and then uninstall it, if needed. The whole process (only step 4 and 5 below need to be done for each deployment iteration, after you've done steps 1, 2, and 3 once to set up the deployment environment), takes a few seconds. Here's what I do: On Android, go to Settings | Applications. Check "Unknown sources". In "Development", check "USB debugging". Connect Android to your computer via a USB cable. Start up NetBeans IDE, with NBAndroid installed, as described yesterday. and create your "Hello World" app. Right-click the project in the IDE and choose "Export Signed Android Package". Create a new keystore, or choose an existing one, via the wizard that appears. At the end of the wizard (would be nice if NBAndroid would let you set up a keystore once and then reuse it for all your projects, without needing to work through the whole wizard step by step each time), you'll have a new release APK file (Android deployment archive) in the project's 'bin' folder, which you can see in the Files window. Go to the command line (would be nice if NBAndroid were to support adb, would mean I wouldn't need the command line at all), browse to the location of the APK file above. Type "adb install helloworld-release.apk" or whatever the APK file is called. You should see a "Success" message in the command line. Now the application is installed. On your Android, go to "Applications", and there you'll see your brand new app. Then try it out there and delete it if you're not happy with it. After you've made a change in your app, simply repeat step 4 and 5, i.e., create a new APK and install it via adb. Step 4 and 5 take a couple of seconds. And, given that it's all so simple, I don't see the value of the Android emulator, at all.

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• Software Architecture Analysis Method (SAAM)

  Software Architecture Analysis Method (SAAM) is a methodology used to determine how specific application quality attributes were achieved and how possible changes in the future will affect quality attributes based on hypothetical cases studies. Common quality attributes that can be utilized by this methodology include modifiability, robustness, portability, and extensibility. Quality Attribute: Application Modifiability The Modifiability quality attribute refers to how easy it changing the system in the future will be. This to me is a very open-ended attribute because a business could decide to transform a Point of Sale (POS) system in to a Lead Tracking system overnight. (Yes, this did actually happen to me) In order for SAAM to be properly applied for checking this attribute specific hypothetical case studies need to be created and review for the modifiability attribute due to the fact that various scenarios would return various results based on the amount of changes. In the case of the POS change out a payment gateway or adding an additional payment would have scored very high in comparison to changing the system over to a lead management system. I personally would evaluate this quality attribute based on the S.O.I.L.D Principles of software design. I have found from my experience the use of S.O.I.L.D in software design allows for the adoption of changes within a system. Quality Attribute: Application Robustness The Robustness quality attribute refers to how an application handles the unexpected. The unexpected can be defined but is not limited to anything not anticipated in the originating design of the system. For example: Bad Data, Limited to no network connectivity, invalid permissions, or any unexpected application exceptions. I would personally evaluate this quality attribute based on how the system handled the exceptions. Robustness Considerations Did the system stop or did it handle the unexpected error? Did the system log the unexpected error for future debugging? What message did the user receive about the error? Quality Attribute: Application Portability The Portability quality attribute refers to the ease of porting an application to run in a new operating system or device. For example, It is much easier to alter an ASP.net website to be accessible by a PC, Mac, IPhone, Android Phone, Mini PC, or Table in comparison to desktop application written in VB.net because a lot more work would be involved to get the desktop app to the point where it would be viable to port the application over to the various environments and devices. I would personally evaluate this quality attribute based on each new environment for which the hypothetical case study identifies. I would pay particular attention to the following items. Portability Considerations Hardware Dependencies Operating System Dependencies Data Source Dependencies Network Dependencies and Availabilities  Quality Attribute: Application Extensibility The Extensibility quality attribute refers to the ease of adding new features to an existing application without impacting existing functionality. I would personally evaluate this quality attribute based on each new environment for the following Extensibility  Considerations Hard coded Variables versus Configurable variables Application Documentation (External Documents and Codebase Documentation.) The use of Solid Design Principles

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• Functional vs. Non-Functional Requirements vs Design ideas in an SRS

  - by Nicholas Chow

  For a school project, I had to create a SRS for a "fictional" application. However they did not show us what it exactly entails, and were very vague with explanations. The SRS asked of us has to have at least 5 functional requirements, 5 non functional requirements and 1 constraint. Now I have tried my best to make one however I there are still some uncertainties left, I hope you experts can tell me whether or not I am thinking in the right direction. I will keep on updating this posts as I have questions regarding requirements that are vague to me, thank you all in advance for making SRS more clear for me FR1 Registration of Organizer FR1 describes the registration of an Organizer on CrowdFundum FR1.1 The system shall display a registration form on the website. FR1.2 The system shall require a Name, Username, Document number passport/ID card, Address, Zip code, City, Email address, Telephone number, Bank account, Captcha code on the registration form when a user registers. FR1.3 The system shall check whether the Name, Username, Document number passport/ID card, Address, Zip code, City, Email address, Telephone number, Bank account, Captcha code are filled out correctly within 1 seconds after a user submits the registration form. FR1.4 The system shall display an error message containing: “Registration could not be completed” to the subscriber within 1 seconds after the system check of the registration form was unsuccessful. FR1.5 The system shall send a verification email containing a verification link to the subscriber within 30 seconds after the system check of the registration form was successful. FR1.6 The system shall add the newly registered Organizer to the user base within 5 seconds after the verification link was accessed. Questions: FR1.1 Is this a functional requirement, or have I incorporated design idea in it by using "shall display on website". If so what would be a better way to write it? FR1.2 Is this better written in one requirement, or should I write each condition as a seperate requirement? FR1.3-1.5 Are these functional requirements or did I mix some non functional elements in it? How is it better phrased? FR1.3-1.6 Are these all correct functional requirements? As in free of ambiguity, complete, implementation free etc.

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• How to deal with MySQL Connector/ODBC error "Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock'"

  - by user12653020

  I am sure many users run into a mysterious problem when perfectly working ODBC configurations started failing with errors like: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' The above error message might be preceded with something like [nxDc[yQ]. At the same time odbc.ini specifies in its DSN different SOCKET=/tmp/mysql.sock or a TCP connection SERVER=<remote_host_or_ip>. The question is, what had happened that the ODBC driver started to ignore the DSN options? The clue lies in the corrupted string [nxDc[yQ], which actually was [UnixODBC][MySQL] with each 2nd symbol removed. This is the case of bad conversion from SQLCHAR to SQLWCHAR. The UnixODBC driver manager took a single-byte character string from the client application and tried to convert it into the wide (multi-byte) characters for the Unicode version of MyODBC driver: Initially the piece of the connection string was represented by 1-byte chars like: [S][E][R][V][E][R][=][m][y][h][o][s][t][;] after the bad conversion to wide chars (commonly 2-byte UTF-16) [SE][RV][ER][=m][yh][os][t;] instead of [S\0][E\0][R\0][V\0][E\0][R\0][=\0][m\0][y\0][h\0][o\0][s\0][t\0][;\0] Naturally, the MyODBC driver could not parse the bad string and tried to use the default connection type (SOCKET) with the default value (/var/lib/mysql/mysql.sock) Now we know what happened, but why it happened? In most cases it happened because of using ODBCManageDataSourcesQ4 utility or its older analog ODBCConfig. When registering ODBC drivers they put lots of additional options and one of these options badly affects the UnixODBC driver manager itself. The solution is simple - remove or comment out the option in odbcinst.ini file (it is empty by default) set for the driver: [MySQL ODBC 5.2.6 Driver] Description    = Driver         = /home/dbs/myodbc526/lib/libmyodbc5w.so Driver64       = /home/dbs/myodbc526/lib/libmyodbc5w.so Setup          = /home/dbs/myodbc526/lib/libmyodbc5S.so Setup64        = /home/dbs/myodbc526/lib/libmyodbc5S.so UsageCount     = 1 CPTimeout      = 0 CPTimeToLive   = 0 IconvEncoding  =  # <--------- remove this line Trace          = TraceFile      = TraceLibrary   = After applying this simple solution (remove the line with IconvEncoding = ) everything came to normal. Prior to removing that line I tried putting different encoding names there, but the result was not good, so I really don't know how to properly use it. Unfortunately, UnixODBC manuals say nothing about it. Therefore, removing this option was the only way to get things done.

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• Evolution laggy due to IMAP -profile or due to some odd Sync -issue?

  - by Izzy

  I'm fighting with Evolution. Basically it's working fine -- but it is very slow to react in certain situations. Helper questions Could it be that changing away from Bonobo has to do with slowing-down? There might be some trouble with the new engine and "asynchronous actions". What to do about it? Are there e.g. any configuration files? I want to get the previous "working mood" back. How can I speed this thing up? Different scenarios when sending a mail, the composer window hangs there inactive for a couple of seconds, everything grayed out. Though there is a green check mark saying it's sent, I'm not sure a) why it's still blocking everything and b) whether I could simply close it without "breaking"/"losing" anything. In earlier versions, the composer window was closing pretty fast, and one could see the message being stored into the local "outbox" until it was sent, and one could immediately continue with the next task. I prefer that behaviour over the current, where I cannot do anything in the application until the window closes. switching between modules. Coming from mail and switching to the address book takes a couple of seconds. Same for switching to the calendar. I read about different "possible causes" and tried a few things: I only have 3 local address books, so no networking should be involved here. To make sure, I switched to offline mode and then tried to access the address book. No noticeable difference. I use 3 Google Calendars. Switching to offline mode made a minor difference, but so minor that it also could be "imagination" since one might have expected this in this case according to some reports, disabling the tasks should help. Well, it didn't in my case, as I don't use them regularly (just two local items stored here) Maybe I should also mention that I'm using the KDE4 desktop (so no Unity or Gnome, though both is installed on the computer). And I did not have this issue before I updated to 12.04.

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• core.* files eating up server space (~50MB)

  - by skytreader

  I'm renting server space from someone and, upon logging in my control panel after quite sometime, noticed an abnormal spike (~50MB) in the disk usage. Upon investigating, I found a lot of core.* files scattered around my public_html directory. Each one is more than 5MB in size but no more than 6MB. The * part is all numbers (in programming regex, that should be core\.\d+). I downloaded one and checked the contents. There was a lot of balderdash characters (NUL mostly, but also a scattering of ETB, ETX, STX) but there's this block of readable text which says: This text is part of the internal format of your mail folder, and is not a real message. It is created automatically by the mail system software. If deleted, important folder data will be lost, and it will be re-created with the data reset to initial values. Pretty self-explanatory. A few blocks above the text are some more readable messages that look like logs but is sandwiched in between non printable characters. I've extracted some below. Scan not valid for mh mailboxes Bogus character 0x%x in news state Can't rewrite news state %.80s Error closing backup news state %.80s No state for newsgroup %.80s found Now, a few concerns: Am I under attack? The messages seem to be about my webmail but I don't use my personal webmail that much---only for a vanity email address and an inbox for an outdated comments system. However, lately, I seem to notice a spike in the spam for my vanity mail. (Note: the comments system is covered by a captcha but every now and then some get through. My vanity email has a spam filter but it isn't as good as I'd like). Next, if this is a feature, can I turn it off? Is it advisable to? I've only 150MB so you see why I'm fretting over a 50MB spike. Some final details: my only server-side scripts are in PHP. The directory which accumulated the most number of these core files is the one containing the Wordpress-managed subdomain of my site. I manage my server through CPanel. Lastly, I decided to delete this files and after some checking nothing seems amiss in my websites nor in my mail. They are indeed the ones responsible for the ~50MB spike as my disk space usage is back to expected.

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• Remote Graphics Diagnostics with Windows RT 8.1 and Visual Studio 2013

  - by Michael B. McLaughlin

  Originally posted on: http://geekswithblogs.net/mikebmcl/archive/2013/11/12/remote-graphics-diagnostics-with-windows-rt-8.1-and-visual-studio.aspxThis blog post is a brief follow up to my What’s New in Graphics and Game Development in Visual Studio 2013 post on the MVP Award blog. While writing that post I was testing out various features to try to make sure everything worked as expected. I had some trouble getting Remote Graphics Diagnostics (a/k/a remote graphics debugging) working on my first generation Surface RT (upgraded to Windows RT 8.1). It was more strange since I could use remote debugging when doing CPU debugging; it was just graphics debugging that was causing trouble. After some discussions with the great folks who work on the graphics tools in Visual Studio, they were able to repro the problem and recommend a solution. My Surface RT needed the ARM Kits policy installed on it. Once I followed the instructions on the previous link, I could successfully use Remote Graphics Diagnostics on my Surface RT. Please note that this requires Windows RT 8.1 RTM (i.e. not Preview) and that Remote Graphics Diagnostics on ARM only works when you are using Visual Studio 2013 as it is a new feature (it should work just fine using the Express for Windows version). Also, when I installed the ARM Kits policy I needed to do two things to get it to work properly. First, when following the “How to install the Kits policy” instructions, I needed to copy the SecureBoot folder into Program Files on my Surface RT (specifically, I copied the SecureBoot folder to “C:\Program Files\Windows Kits\8.1\bin\arm\” on my Surface RT, creating any necessary directories). It may work if it’s in any system folder; I didn’t test any others after I got it working. I had initially put it in my Downloads folder and tried installing it from there. When the machine restarted it displayed a worrisome error message. I repeatedly pressed the button that would allow me to retry and eventually the machine rebooted and managed to recover itself to its previous state. Second, I needed to install it as an Administrator. The instructions say that this might be necessary. For me it was. This is a Remote Graphics Diagnostics is a great new feature in Visual Studio 2013 so I definitely encourage all of you to check it out!

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• SMTP POP3 & PST. Acronyms from Hades.

  - by mikef

  A busy SysAdmin will occasionally have reason to curse SMTP. It is, certainly, one of the strangest events in the history of IT that such a deeply flawed system, designed originally purely for campus use, should have reached its current dominant position. The explanation was that it was the first open-standard email system, so SMTP/POP3 became the internet standard. We are, in consequence, dogged with a system with security weaknesses so extreme that messages are sent in plain text and you have no real assurance as to who the message came from anyway (SMTP-AUTH hasn't really caught on). Even without the security issues, the use of SMTP in an office environment provides a management nightmare to all commercial users responsible for complying with all regulations that control the conduct of business: such as tracking, retaining, and recording company documents. SMTP mail developed from various Unix-based systems designed for campus use that took the mail analogy so literally that mail messages were actually delivered to the users, using a 'store and forward' mechanism. This meant that, from the start, the end user had to store, manage and delete messages. This is a problem that has passed through all the releases of MS Outlook: It has to be able to manage mail locally in the dreaded PST file. As a stand-alone system, Outlook is flawed by its neglect of any means of automatic backup. Previous Outlook PST files actually blew up without warning when they reached the 2 Gig limit and became corrupted and inaccessible, leading to a thriving industry of 3rd party tools to clear up the mess. Microsoft Exchange is, of course, a server-based system. Emails are less likely to be lost in such a system if it is properly run. However, there is nothing to stop users from using local PSTs as well. There is the additional temptation to load emails into mobile devices, or USB keys for off-line working. The result is that the System Administrator is faced by a complex hybrid system where backups have to be taken from Servers, and PCs scattered around the network, where duplication of emails causes storage issues, and document retention policies become impossible to manage. If one adds to that the complexity of mobile phone email readers and mail synchronization, the problem is daunting. It is hardly surprising that the mood darkens when SysAdmins meet and discuss PST Hell. If you were promoted to the task of tormenting the souls of the damned in Hades, what aspects of the management of Outlook would you find most useful for your task? I'd love to hear from you. Cheers, Michael

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• Code Design question, circular reference across classes?

  - by dsollen

  I have no code here, as this is more of a design question (I assume this is still the best place to ask it). I have a very simple server in java which stores a mapping between certain values and UUID which are to be used by many systems across multiple platforms. It accepts a connection from a client and creates a clientSocket which stores the socket and all the other relevant data unique to that connection. Each clientSocket will run in their own thread and will block on the socket waiting for a read. I expect very little strain on this system, it will rarely get called, but when it does get a call it will need to respond quickly and due to the risk of it having a peak time with multiple calls coming in at once threaded is still better. Each thread has a reference to a Mapper class which stores the mapping of UUID which it's reporting to others (with proper synchronization of course). This all works until I have to add a new UUID to the list. When this happens I want to report to all clients that care about that particular UUID that a new one was added. I can't multicast (limitation of the system I'm running on) so I'm having each socket send the message to the client through the established socket. However, since each thread only knows about the socket it's waiting on I didn't have a clear method of looking up every thread/socket that cares about the data to inform them of the new UUID. Polling is out mostly because it seems a little too convoluted to try to maintain a list of newly added UUID. My solution as of now is to have the 'parent' class which creates the mapper class and spawns all the threads pass itself as an argument to the mapper. Then when the mapper creates a new UUID it can make a call to the parent class telling it to send out updates to all the other sockets that care about the change. I'm concerned that this may be a bad design due to the use of a circular reference; parent has a reference to mapper (to pass it to new ClientSocket threads) and mapper points to parent. It doesn't really feel like a bad design to me but I wanted to check since circular references are suppose to be bad. Note: I realize this means that the thread associated with whatever socket originally received the request that spawned the creation of a UUID is going to pay the 'cost' of outputting to all the other clients that care about the new UUID. I don't care about this; as I said I suspect the client to receive only intermittent messages. It's unlikely for one socket to receive multiple messages at one time, and there won't be that many sockets so it shouldn't take too long to send messages to each of them. Perhaps later I'll fix the fact that I'm saddling higher work load on whatever unfortunate thread gets the first request; but for now I think it's fine.

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• Why is everything crashing?

  - by Kopkins

  I've been using Ubuntu for a while now and I love it, I wouldn't think of using another OS unless I can't fix this issue. The install I'm on is only around a month and a half old. I'm running 12.04 64bit on a 8,1 MBP. Up until around 2 weeks ago everything was running smoothly. Around then applications started crashing and weird things started happening. At first I thought it was just certain applications. The first thing to start giving me trouble was compiz. Occasionally compiz will stop decorating windows and lost many other functionalities. running compiz --replace fixes this, but I don't feel like doing it usually once a day. The other thing with this is that after running compiz --replace, my conky window gets lost somewhere and so I run killall conky && conky -c .conkyrc. But this isn't with just a couple applications, it seems like it is proliferating through my system. Last week fontforge started crashing while doing whatever task. So I ended up unable to finish what I was working on to completeness. Didn't find a fix. Today rhythmbox started crashing. Whenever I try to play anything, Rhythmbox becomes unresponsive and needs to be forced to close. When I try to do certain things with the disk utility, it crashes. I get the Ubuntu has experienced an internal error message much more often than I would like. Frequently applications stop appearing in the launcher. Wine almost never does anymore. After not being active for a little while, thunderbird can only fetch my mail after restarting wireless, sudo rmmod b43 && sudo modprobe b43 Occasionally some of my startup apps don't start. What is my best option here? Could they be bugs? I don't want to submit a ton of vague bug reports. Reinstall? switch OS? Thank you to anyone who responds. Kopkins

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• Upgrading Oracle Enterprise Manager: 12c to 12c Release 2

  - by jorge_neidisch

  1 - Download the OEM 12c R2. It can be downloaded here: http://www.oracle.com/technetwork/oem/grid-control/downloads/index.html  Note: it is a set of three huge zips. 2 - Unzip the archives 3 - Create a directory (as the oem-owner user) where the upgraded Middleware should be installed. For instance: $ mkdir /u01/app/oracle/Middleware12cR2 4 - Back up OMS (Middleware home and inventory), Management Repository and Software Library. http://docs.oracle.com/cd/E24628_01/doc.121/e24473/ha_backup_recover.htm#EMADM10740 5 - Ensure that the Management tables don't have snapshots:  SQL> select master , log_table from all_mview_logs where log_owner='<EM_REPOS_USER>If there are snapshots drop them:  SQL> Drop snapshot log on <master> 6 - Copy emkey  from existing OMS:  $ <OMS_HOME>/bin/emctl config emkey -copy_to_repos [-sysman_pwd <sysman_pwd>]To verify whether the emkey is copied, run the following command: $ <OMS_HOME>/bin/emctl status emkeyIf the emkey is copied, then you will see the following message:The EMKey  is configured properly, but is not secure.Secure the EMKey by running "emctl config emkey -remove_from_repos". 7 - Stop the OMS and the Agent $ <OMS_HOME>/bin/emctl stop oms $ <AGENT_HOME>/bin/emctl stop agent 8 - from the unzipped directory, run $ ./runInstaller 8a - Follow the wizard: Email / MOS; Software Updates: disable or leave empty. 8b - Follow the wizard:  Installation type: Upgrade -> One System Upgrade. 8c - Installation Details: Middleware home location: enter the directory created in step 3. 8d - Enter the DB Connections Details. Credentials for SYS and SYSMAN. 8e - Dialog comes: Stop the Job Gathering: click 'Yes'. 8f- Warning comes: click 'OK'. 8g - Select the plugins to deploy along with the upgrade process 8h- Extend Weblogic: enter the password (recommended, the same password for the SYSMAN user). A new directory will be created, recommended: /u01/app/oracle/Middleware12cR2/gc_inst 8i - Let the upgrade proceed by clicking 'Install'. 8j - Run the following script (as root) and finish the 'installation':  $ /u01/app/oracle/Middleware12R2/oms/allroot.sh 9 - Turn on the Agent:  $ <AGENT_HOME>/bin/emctl start agent  Note that the $AGENT_HOME might be located in the old Middleware directory:  $ /u01/app/oracle/Middleware/agent/agent_inst/bin/emctl start agent 10 - go to the EM UI. Select the WebLogic Target and choose the option "Refresh WebLogic Domain" from the menu. 11 - Update the Agents: Setup -> Manage Cloud Control -> Upgrade Agents -> Add (+) Note that the agents may take long to show up. ... and that's it! Or that should be it !

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• Could I be going crazy with Event Handlers? Am I going the "wrong way" with my design?

  - by sensae

  I guess I've decided that I really like event handlers. I may be suffering a bit from analysis paralysis, but I'm concerned about making my design unwieldy or running into some other unforeseen consequence to my design decisions. My game engine currently does basic sprite-based rendering with a panning overhead camera. My design looks a bit like this: SceneHandler Contains a list of classes that implement the SceneListener interface (currently only Sprites). Calls render() once per tick, and sends onCameraUpdate(); messages to SceneListeners. InputHandler Polls the input once per tick, and sends a simple "onKeyPressed" message to InputListeners. I have a Camera InputListener which holds a SceneHandler instance and triggers updateCamera(); events based on what the input is. AgentHandler Calls default actions on any Agents (AI) once per tick, and will check a stack for any new events that are registered, dispatching them to specific Agents as needed. So I have basic sprite objects that can move around a scene and use rudimentary steering behaviors to travel. I've gotten onto collision detection, and this is where I'm not sure the direction my design is going is good. Is it a good practice to have many, small event handlers? I imagine going the way I am that I'd have to implement some kind of CollisionHandler. Would I be better off with a more consolidated EntityHandler which handles AI, collision updates, and other entity interactions in one class? Or will I be fine just implementing many different event handling subsystems which pass messages to each other based on what kind of event it is? Should I write an EntityHandler which is simply responsible for coordinating all these sub event handlers? I realize in some cases, such as my InputHandler and SceneHandler, those are very specific types of events. A large portion of my game code won't care about input, and a large portion won't care about updates that happen purely in the rendering of the scene. Thus I feel my isolation of those systems is justified. However, I'm asking this question specifically approaching game logic type events.

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• Play Framework Plugin for NetBeans IDE (Part 2)

  - by Geertjan

  After I published part 1 of this series, the first external contribution (i.e., not by me) to the NetBeans plugin for Play Framework 2 was committed today. Yann D'Isanto added support for creating new Play projects: That completely solves a problem I was working on, in a different way altogether. I was working on creating a new wizard that would call "play new" on the command line and pass into the command line the entered name and application type (1 for Java and 2 for Scala). However, Yann's solution is better, at least in the sense in that it works, as opposed to mine which didn't, because of problems I continually had with the command line, since one needs to press Enter multiple times on the Play command line when creating new projects, which I wasn't able to simulate in my new wizard. Yann's approach is simply to follow the approach taken in the Project Type Module Tutorial, which explains how to register a project sample in the IDE. I was inspired by Yann's contribution, especially when he mentioned that one needs to build Play projects on the command line. So, I added a new menu item on the right-click of a project for building Play projects, which simply passes "play compile" to the command line for the current project: Via the IDE's main menu bar, you can also Build and Run the application, though the code for the Clean function needs to be added still, which would be a cool thing for anyone out there to add, by using all the existing code and then passing "play clean compile" to the command line. Something else that Yann added is an Options Window extension, thanks to the Options Window Module Tutorial, for registering the Play installation, which is a step forward from my hard coded solution. I changed things slightly so that, when Build or Run are selected, without a Play installation being defined, the Options window opens, displaying the tab that Yann created, shown below. Notice that there's no Browse button, which would be a simple next step for anyone else to contribute. A small tip is to use the FileChooserBuilder from the NetBeans IDE APIs when working on the Browse button: Looking forward to more contributions to the Play Framework 2 plugin for NetBeans IDE. Just leave a message here with your ideas, with your java.net name, and then I'll add you to the project on java.net, where I very much look forward to your contributions: http://java.net/projects/nbplay/sources/nbplay

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Silverlight and WCF caching

  - by subodhnpushpak

  There are scenarios where Silverlight client calls WCF (or REST) service for data. Now, if the data is cached on the WCF layer, the calls can take considerable resources at the server if NOT cached. Keeping that in mind along with the fact that cache is an cross-cutting aspect, and therefore it should be as easy as possible to put Cache wherever required. The good thing about the solution is that it caches based on the inputs. The input can be basic type of any complex type. If input changes the data is fetched and then cached for further used. If same input is provided again, data id fetched from the cache. The cache logic itself is implemented as PostSharp aspect, and it is as easy as putting an attribute over service call to switch on cache. Notice how clean the code is:        [OperationContract]       [CacheOnArgs(typeof(int))] // based on actual value of cache        public string DoWork(int value)        {            return string.Format("You entered: {0} @ cached time {1}", value, System.DateTime.Now);        } The cache is implemented as POST Sharp as below 1: public override void OnInvocation(MethodInvocationEventArgs eventArgs) 2: { 3: try 4: { 5: object value = new object(); 6: object[] args = eventArgs.GetArgumentArray(); 7: if (args != null || args.Count() > 0) 8: { 9:   10: string key = string.Format("{0}_{1}", eventArgs.Method.Name, XMLUtility<object>.GetDataContractXml(args[0], null));// Compute the cache key (details omitted). 11:   12: 13: value = GetFromCache(key); 14: if (value == null) 15: { 16: eventArgs.Proceed(); 17: value = XMLUtility<object>.GetDataContractXml(eventArgs.ReturnValue, null); 18: value = eventArgs.ReturnValue; 19: AddToCache(key, value); 20: return; 21: } 22:   23:   24: Log(string.Format("Data returned from Cache {0}",value)); 25: eventArgs.ReturnValue = value; 26: } 27: } 28: catch (Exception ex) 29: { 30: //ApplicationLogger.LogException(ex.Message, Source.UtilityService); 31: } 32: } 33:   34: private object GetFromCache(string inputKey) { if (ServerConfig.CachingEnabled) { return WCFCache.Current[inputKey]; } return null; }private void AddToCache(string inputKey,object outputValue) 35: { 36: if (ServerConfig.CachingEnabled) 37: { 38: if (WCFCache.Current.CachedItemsNumber < ServerConfig.NumberOfCachedItems) 39: { 40: if (ServerConfig.SlidingExpirationTime <= 0 || ServerConfig.SlidingExpirationTime == int.MaxValue) 41: { 42: WCFCache.Current[inputKey] = outputValue; 43: } 44: else 45: { 46: WCFCache.Current.Insert(inputKey, outputValue, new TimeSpan(0, 0, ServerConfig.SlidingExpirationTime), true); 47:   48: // _bw.DoWork += bw_DoWork; 49: //string arg = string.Format("{0}|{1}", inputKey,outputValue); 50: //_bw.RunWorkerAsync(inputKey ); 51: } 52: } 53: } 54: }     The cache class can be extended to support Velocity / memcahe / Nache. the attribute can be used over REST services as well. Hope the above helps. Here is the code base for the same.   Please do provide your inputs / comments.

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