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  • Exchange 2010, Exchange 2003 Mail Flow issue

    - by Ryan Roussel
    While performing the initial Exchange 2010 deployment for a customer migrating from Exchange 2003, I ran into an issue with mail flow between the two environments.  The Exchange 2003 mailboxes could send to Exchange 2010, as well as to and from the internet.  Exchange 2010 mailboxes could send and receive to the internet, however they could not send to Exchange 2003 mailboxes.   After scouring the internet for a solution, it seemed quite a few people were experiencing this issue with no resolution to be found, or at least not easily.  After many attempts of manually deleting and recreating the routing group connectors,  I finally lucked onto the answer in an obscure comment left to another blogger.   If inheritable permissions are not allowed on the Exchange 2003 object in the Active Directory schema, exchange server authentication cannot be achieved between the servers.   It seems when Blackberry Enterprise Server gets added to 2003 environments, a lot of Admins get tricky and add the BES Admin user explicitly to the server object  to allow  inheritance down from there to all mailboxes.  The problem is they also coincidently turn off inheritance to the server object itself from its parent containers.  You can re-establish inheritance without overwriting the existing ACL however so that the BES Admin can remain in the server object ACL.   By re-establishing inheritance to the 2003 server object, mail flow was instantly restored between the servers.    To re-establish inheritance: 1. Open ASDIedit by adding the snap-in to a MMC (should be included on your 2008 server where Exchange 2010 is installed) 2. Navigate to Configuration > Services > Microsoft Exchange > Exchange Organization > Administrative Groups > First Administrative Group > Servers 3. In the right pane, right click on the CN=Server Name of your Exchange 2003 Server, select properties 4. Navigate to the Security tab, hit advanced toward the bottom. 5. Check the checkbox that reads “include inheritable permissions” toward the bottom of the dialogue box.

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  • SharePoint Thoughts

    - by Tim Murphy
    I was listening to .NET Rocks episode #713 and it got me thinking about a number of SharePoint related topics. I have been working with SharePoint since the 2001 product came out and have watched it evolve over the years.  Today SharePoint is one of the most powerful and flexible products in the market.  Of course that doesn’t mean there isn’t room for improvement (a lot of improvement in fact) and with much power comes much responsibility. My main gripe these days is that you have to develop on a server instance.  This adds a real barrier to entry for developers.  You either have to run VMWare or Hyper-V on your developer machine or actually develop on your dev server for most tasks.  Yes, there is a way to setup a Windows 7 machine with the SharePoint components but it is very hackish. Beyond that the tools in VS2010 are a great leap forward from past generations.  Not requiring a separate package creation tool is not the least of the improvements.  Better workflow and web part development have also eased the burden of many developers. The other thing the show brought up in my thoughts was more around usage.  Users want to be able to self server everything without regard to what affect that has on leveraging their data from a corporate perspective.  My coworkers who work on Lotus Notes ask why the user can’t just do what ever they want? Part of the reason is that those features have not been built, but the other part is that giving them those features is often like giving an infant a loaded hand gun.  You can do it but it doesn’t make it the smart thing to do. As with any tool that is going to be used in the enterprise it should be subject to governance.  If controls are not in place as they said in the episode of DNR the document libraries and I believe SharePoint in general starts to look as disarrayed and unusable as a shared drive.  Consider these factors before giving into every whim of the users.  You should be able to explain to them the tradeoffs of giving them full control versus being able to leverage the information they collect to the benefit of the organization. These are just a couple of the thoughts that were triggered by the show.  I’m sure there are more discussions that can be had.  Feel free to leave your comments about the pros and cons of SharePoint. del.icio.us Tags: .NET Rocks,SharePoint,software development

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  • Who Are the BI Users in Your Neighborhood?

    - by [email protected]
    By Brian Dayton on March 19, 2010 10:52 PM Forrester's Boris Evelson recently wrote a blog titled "Who are the BI Personas?" that I enjoyed for a number of reasons. It's a quick read, easy to grasp and (refreshingly) focuses on the users of technology VS the technology. As Evelson admits, he meant to keep the reference chart at a high-level because there are too many different permutations and additional sub-categories to make such a chart useful. For me, I wouldn't head into the technical permutations but more the contextual use of BI and the issues that users experience. My thoughts brought up more questions than answers such as: Context: - HOW: With the exception of the "Power User" persona--likely some sort of business or operations analyst? - WHEN: Are they using the information to make real-time decisions on the front lines (a customer service manager or shipping/logistics VP) or are they using this information for cumulative analysis and business planning? Or both? - WHERE: What areas of the business are more or less likely to rely on BI across an organization? Human Resources, Operations, Facilities, Finance--- and why are some more prone to use data-driven analysis than others? Issues: - DELAYS & DRAG ON IT?: One of the persona characteristics Evelson calls out is a reliance on IT. Every persona except for the "Power User" has a heavy reliance on IT for support. What business issues or delays does that cause to users? What is the drag on IT resources who could potentially be creating instead of reporting? - HOW MANY CLICKS: If BI is being used within the context of a transaction (sales manager looking for upsell opportunities as an example) is that person getting the information within the context of that action or transaction? Or are they minimizing screens, logging into another application or reporting tool, running queries, etc.? Who are the BI Users in your neighborhood or line of business? Do Evelson's personas resonate--and do the tools that he calls out (he refers to it as "BI Style") resonate with what your personas have or need? Finally, I'm very interested if BI use is viewed as a bolt-on...or an integrated part of your daily enterprise processes?

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  • Oracle Customer Success Forum - Batesville - Oracle Sales Cloud - June 24th, 5pm CET

    - by Richard Lefebvre
    Batesville uses Oracle Sales Cloud to create a common platform and standardize processes for business transformation across field sales and telesales. Using real-time KPI dashboards, they are measuring their business success with consistency across their sales reps.We are pleased to invite you to a discussion with Batesville on industry trends, why sales automation is important, reasons for choosing Oracle Sales Cloud, and the vendor evaluation process. Please click on the register button to confirm your attendance by 5:00 p.m. Pacific Time on June 23, 2014.Speakers: Diane Kinker, Director CRM Program Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile:Batesville (www.Batesville.com), a wholly owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is the leader in the North American death care industry. For more than 125 years, Batesville has been dedicated to helping families honor the lives of those they love®. Batesville’s innovation has changed the face of funeral service, from advancements in manufacturing and quality to patented features and memorialization offerings, technology and web-based solutions, and profit-enhancing merchandising systems and room displays. Our history of manufacturing excellence, product innovation, superior customer service and reliable delivery has helped Batesville become – and remain – a market leader. Event Description:In this informal reference call, you will have the opportunity to hear Batesville discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and the vendor evaluation process. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call.Why Oracle:Batesville looked to transform its sales automation processes. Oracle Sales Cloud met these needs and Batesville’s requirements for: Standardized end-to-end Sales Processes including Sales Performance Management (territory management, quota management and incentive compensation) Mobile capabilities with integration to Microsoft Outlook and Smartphones Creation of the WIG Dashboard (Wildly Important Goal) using reporting and analytics Click the Register Now button to confirm your attendance for this informative event. Registration will close at 5:00 p.m. Pacific Time on June 23, 2014.After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Batesville will revise the registrants list and may dismiss registrations as they see fit. Register Now!

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  • Microsoft BUILD 2013&ndash;Day 1 Summary

    - by Tim Murphy
    Originally posted on: http://geekswithblogs.net/tmurphy/archive/2013/06/27/microsoft-build-2013ndashday-1-summary.aspx I’m happy to be at BUILD this week, mainly because my flights finally got me here late on Tuesday.  My biggest complaints so far are the flights and the hotel.  It seems that almost every flight into San Francisco were delayed multiple hours.  The Sequester so lovingly forced on America by congress means that the airport was short controllers.   That, along with poor weather and airport construction meant most people were 2-3 hours late arriving.  Add on top of that the fact that the hotel that I picked durring registration is absolutely horrid.  It looks like something out of a ghost hunters show and smells like it too.  I think if Microsoft is going to select a hotel they need to make sure that it is adequate. Rant over! So what happened the first day?  Steve Balmer started off the keynote along with Julie Larson-Green and a cast of others.  We finally found out that there were around six thousand people attending BUILD and that the focus this year would be Windows 8, Windows Phone 8 and Azure.  For the rest of the keynote I am going to have a separate post. You can’t have a Microsoft conference without some fun.  This year they have a hunt for pins that represent different gestures in Windows 8.  I got all of mine.  Now they just need to pull my name. The sessions I attended were really good. They covered live tiles, what’s new in XAML and building Windows Phone UIs presented by Kraig Brockschmidt, Tim Heuer and Shawn Oster respectively.  These will also be covered in separate posts. The exhibit area was interesting, but somewhat disappointing.  TechEd 2012 I think was better organized and better staffed by the vendors.  It also seemed that the Microsoft teams’ booths were also in need of some organization and staffing. Overall it was a really fun day capped off by all six thousand attendees standing in like to get their Acer 8” tables and Surface Pros.  What a day!  Stay tuned for follow up posts. del.icio.us Tags: BUILD 2013,Windows 8.1,Winodws Phone,XAML,Keynote

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  • Can working exclusively with niche apps or tech hurt your career in software development? How to get out of the cycle? [closed]

    - by Keoma
    I'm finding myself in a bit of a pickle. I've been at a pretty comfortable IT group for almost a decade. I got my start here working on web development, mostly CRUD, but have demonstrated the ability to figure out more complex problems. I'm not a rock star, but I have received many compliments on my programming aptitude, and technologists and architects have commented on my ability to pick things up (for example, I recently learned a very popular web framework that shall remain nameless since I don’t want to be identified). My problem is that, over time, my responsibilities have been shifting towards work such as support or ‘development’ with some rather niche products (afraid to mention here due to potential for being identified). Some of this work, if it includes anything resembling coding, is very menial scripting in languages such as Powershell or VBScript. The vast majority of the time, however, a typical day consists of going back and forth with the product’s vendor support to send them logs and apply configuration changes or patches they recommend. I’m basically starved for some actual software development. However, even though I’m more than capable of doing that development work (and actually do a much better job at it than anything else), our boss is more interested in the kind of work I mentioned above, her reasoning being that since no one else in the organization wants to do it, it must mean job security. This has been going on for close to 3 years, and the only reason I have held on is on the promise that we would eventually get more development projects assigned to us. Well, that turned out not to be true at all. A recent talk with the boss has just made it more explicitly clear, as she told me in no uncertain terms that it’s very likely that development work (web or otherwise) would go to another group. The reason given to me is that our we don’t have enough resources in our group to handle that. So now I find myself in the position that I either have to stay in what has essentially become a dead end IT job that is tied to the fortunes of a niche stack of apps, or try to find a position that will be better for my long term career. My problem (is it a problem?), however, is that compared to others, my development projects in the last three years are very sparse in number. To compound things, projects using the latest and most popular frameworks, amount to the big fat number of just one—with no work of that kind in the foreseeable future. I am very concerned that this sparseness in my resume is a deficit, and that it will hurt my chances of landing a different job. I’m also wondering how much it will hurt me, and whether that can be ameliorated with hobby projects of my own. I guess I’m looking for opinions. Thank you very much for reading.

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  • AVIO Academy - ADF w/Oracle BPM

    - by BPMWarrior
    Oracle Platinum Partner AVIO Consulting is excited to announce the launch of the industry’s first ADF with Oracle BPM developer training program.  This training program is for any prospects or customers that could benefit from a better understanding of Oracle ADF and Oracle BPM.    Visit the AVIO Academy website for an in-depth description of the new ADF with Oracle BPM Workshop .     What it is: ·         Industry’s first ADF with Oracle BPM training program ·         3-day workshop showcasing application development using ADF with Oracle BPM Suite   Training Purpose: Teaches developers how to use Oracle Application Development Framework (ADF) with the Oracle Business Process Management (BPM) Suite.  The workshop is the only one of its kind on the market today.  During the course, students gain a better understanding of Oracle ADF, and the nuances of making it work with Oracle BPM.   Course Overview This course in AVIO’s BPM series, consists of 11 hands-on lessons designed specifically for developers.   It provides a comprehensive overview of ADF and Oracle BPM concepts, and step-by-step easy to follow instructions for creating and integrating ADF user interfaces with Oracle BPM processes.  Students leave the workshop with the working versions of the projects they build for their future reference.  Rather than just frantically clicking through the lessons, concepts are thoroughly explained and demonstrated.  Students leave understanding the best practices AVIO established during years of developing ADF solutions for Oracle BPM and SOA.   AVIO Academy This new workshop is offered through AVIO Academy, the only program with curriculum specifically developed for the most recent version of the Oracle BPM Suite. The academy specializes in hands-on role based training that uses an organization’s own processes for a more practical learning experience.   Visit the AVIO Academy website for an in-depth description of the new ADF with Oracle BPM Workshop. If you have any questions please contact Brandon Dean at [email protected]

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  • My Doors - Why Standards Matter to Business

    - by [email protected]
    By Brian Dayton on April 8, 2010 9:27 PM "Standards save money." "Standards accelerate projects." "Standards make better solutions." What do these statements mean to you? You buy technology solutions like Oracle Applications but you're a business person--trying to close the quarter, get performance reviews processed, negotiate a new sourcing contract, etc. When "standards" come up in presentations and discussions do you: - Nod your head politely - Tune out and check your smart phone - Turn to your IT counterpart and say "Bob's all over this standards thing, right Bob?" Here's why standards matter. My wife wants new external doors downstairs, ones that would get more light into the rooms. Am I OK with that? "Uhh, sure...it's a little dark in the kitchen." - 24 hours ago - wife calls to tell me that she's going to the hardware store and may look at doors - 20 hours ago - wife pulls into driveway, informs me that two doors are in the back of her station wagon, ready for me to carry - 19 hours ago - I re-discovered the fact that it's not fun to carry a solid wood door by myself - 5 hours ago - Local handyman, who was at our house anyway, tells me that the doors we bought will likely cost 2-3x the material cost in installation time and labor...the doors are standard but our doorways aren't We could have done more research. I could be more handy. Sure. But the fact is, my 1951 house wasn't built with me in mind. They built what worked and called it a day. The same holds true with a lot of business applications. They were designed and architected for one-time use with one use-case in mind. Today's business climate is different. If you're going to use your processes and technology to differentiate your business you should have at least a working knowledge of: - How standards can benefit your business - Your IT organization's philosophy around standards - Your vendor's track-record around standards...and watch for those who pay lip-service to standards but don't follow through The rallying cry in most IT organizations today is "learn more about the business, drop the acronyms." I'm not advocating that you go out and learn how to code in Java. But I do believe it will help your business and your decision-making process if you meet IT ½...even ¼ of the way there. Epilogue: The door project has been put on hold and yours truly has to return the doors to the hardware store tomorrow.

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  • Survey: Your Plans for Adopting New Firefox Releases?

    - by Steven Chan (Oracle Development)
    Mozilla is committing to releasing new Firefox versions every six weeks.  Mozilla released Firefox 5 this week.  With this release, Mozilla states that Firefox 4 is End-of-Life and will not receive any additional security updates.  In a comment thread posted on to a Mike Kaply's blog article discussing these new Firefox policies, Asa Dotzler from Mozilla stated: ... Enterprise has never been (and I’ll argue, shouldn’t be) a focus of ours. Until we run out of people who don’t have sysadmins and enterprise deployment teams looking out for them, I can’t imagine why we’d focus at all on the kinds of environments you care so much about.  In a later comment, he added: ... A minute spent making a corporate user happy can better be spent making many regular users happy. I’d much rather Mozilla spending its limited resources looking out for the billions of users that don’t have enterprise support systems already taking care of them. Asa then confirmed that every new Firefox release will put the previous one into End-of-Life: As for John’s concern, “By the time I validate Firefox 5, what guarantee would I have that Firefox 5 won’t go EOL when Firefox 6 is released?” He has the opposite of guarantees that won’t happen. He has my promise that it will happen. Firefox 6 will be the EOL of Firefox 5. And Firefox 7 will be the EOL for Firefox 6.  He added: “You’re basically saying you don’t care about corporations.” Yes, I’m basically saying that I don’t care about making Firefox enterprise friendly. Kev Needham, Channel Manager at Mozilla later stated to PC Mag: The Web and Web browsers continue to evolve rapidly. Mozilla's focus is on providing users with the best Web experience possible, and Firefox needs to evolve at the pace the Web's users and developers expect. By releasing small, focused updates more often, we are able to deliver improved security and stability even as we introduce new features, which is better for our users, and for the Web.We recognize that this shift may not be compatible with a large organization's IT Policy and understand that it is challenging to organizations that have effort-intensive certification polices. However, our development process is geared toward delivering products that support the Web as it is today, while innovating and building future Web capabilities. Tying Firefox product development to an organizational process we do not control would make it difficult for us to continue to innovate for our users and the betterment of the Web.  Your feedback needed for E-Business Suite certifications  Mozilla's new support policy has significant implications for enterprise users of Firefox with Oracle E-Business Suite.  We are reviewing the implications for our certification and support policies for Firefox now.  It would be very helpful if you could let me know about your organisation's plans for Firefox in light of this new information.  Please feel free to drop me a private email, or post a comment here if that's appropriate. 

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  • A starting point for Use Cases and User Stories

    - by Mike Benkovich
    Originally posted on: http://geekswithblogs.net/benko/archive/2013/07/23/a-starting-point-for-use-cases-and-user-stories.aspxSoftware is a challenging business and is rife with opportunities to go wrong. Over the years a number of methodologies have evolved to help make sure that things go right. In an effort to contribute to this I’ve created a list of user stories that I think should be included and sometimes are just assumed. Note this is a work in progress, so I’m looking for your feedback. I’m curious what you would add or change in my list. · As a DBA I am working with a Normalized data model that reflects an agreed upon logical model for the system · As a DBA I am using consistent names for my fields which match the naming standards of my organization · As a DBA my model supports simple CRUD operations against all the entities · As an Application Architect the UI has been validated against the Business requirements and a complete set of user story’s have been created · As an Application Architect the database model has been validated against the UI · As an Application Architect we have a logical business model that describes all the known and/or expected usage of the system during the software’s expected lifecycle · As an Application Architect we have a Deployment diagram that describes how the application components will be deployed · As an Application Architect we have a navigation diagram that describes the typical application flow · As an Application Architect we have identified points of interaction which describes how the UI interacts with the services and the data storage · As an Application Architect we have identified external systems which may now or in the future use the data of this application and have adapted the logical model to include these interactions · As an Application Architect we have identified existing systems and tools that can be extended and/or reused to help this application achieve it’s business goals · As a Project Manager all team members understand the goals of each release and iteration as they are planned · As a Project Manager all team members understand their role and the roles of others · As a Project Manager we have support of the business to do the right thing even if it is not the expedient thing · As a Test/QA Analyst we have created a simulation environment for testing the system which does not use sensitive data and accurately reflects the scenarios of all the data that will be supported by the system · As a Test/QA Analyst we have identified the matrix of supported clients used to access the system including the likely browsers, mobile devices and other interfaces to work with the application · As a Test/QA Analyst we have created exit criteria for each user story that match the requirements of the business story that was used to create them · As a Test/QA Analyst we have access to a Test environment that is isolated from production and staging environments · As a Test/QA Analyst there we have a way to reset the environment so we can rerun tests when a new version of the software becomes available · As a Test/QA Analyst I am able to automate portions of the test process Thoughts? -mike

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  • UK Oracle User Group Event: Trends in Identity Management

    - by B Shashikumar
    As threat levels rise and new technologies such as cloud and mobile computing gain widespread acceptance, security is occupying more and more mindshare among IT executives. To help prepare for the rapidly changing security landscape, the Oracle UK User Group community and our partners at Enline/SENA have put together an User Group event in London on Apr 19 where you can learn more from your industry peers about upcoming trends in identity management. Here are some of the key trends in identity management and security that we predicted at the beginning of last year and look how they have turned out so far. You have to admit that we have a pretty good track record when it comes to forecasting trends in identity management and security. Threat levels will grow—and there will be more serious breaches:   We have since witnessed breaches of high value targets like RSA and Epsilon. Most organizations have not done enough to protect against insider threats. Organizations need to look for security solutions to stop user access to applications based on real-time patterns of fraud and for situations in which employees change roles or employment status within a company. Cloud computing will continue to grow—and require new security solutions: Cloud computing has since exploded into a dominant secular trend in the industry. Cloud computing continues to present many opportunities like low upfront costs, rapid deployment etc. But Cloud computing also increases policy fragmentation and reduces visibility and control. So organizations require solutions that bridge the security gap between the enterprise and cloud applications to reduce fragmentation and increase control. Mobile devices will challenge traditional security solutions: Since that time, we have witnessed proliferation of mobile devices—combined with increasing numbers of employees bringing their own devices to work (BYOD) — these trends continue to dissolve the traditional boundaries of the enterprise. This in turn, requires a holistic approach within an organization that combines strong authentication and fraud protection, externalization of entitlements, and centralized management across multiple applications—and open standards to make all that possible.  Security platforms will continue to converge: As organizations move increasingly toward vendor consolidation, security solutions are also evolving. Next-generation identity management platforms have best-of-breed features, and must also remain open and flexible to remain viable. As a result, developers need products such as the Oracle Access Management Suite in order to efficiently and reliably build identity and access management into applications—without requiring security experts. Organizations will increasingly pursue "business-centric compliance.": Privacy and security regulations have continued to increase. So businesses are increasingly look for solutions that combine strong security and compliance management tools with business ready experience for faster, lower-cost implementations.  If you'd like to hear more about the top trends in identity management and learn how to empower yourself, then join us for the Oracle UK User Group on Thu Apr 19 in London where Oracle and Enline/SENA product experts will come together to share security trends, best practices, and solutions for your business. Register Here.

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  • Data Model Dissonance

    - by Tony Davis
    So often at the start of the development of database applications, there is a premature rush to the keyboard. Unless, before we get there, we’ve mapped out and agreed the three data models, the Conceptual, the Logical and the Physical, then the inevitable refactoring will dog development work. It pays to get the data models sorted out up-front, however ‘agile’ you profess to be. The hardest model to get right, the most misunderstood, and the one most neglected by the various modeling tools, is the conceptual data model, and yet it is critical to all that follows. The conceptual model distils what the business understands about itself, and the way it operates. It represents the business rules that govern the required data, its constraints and its properties. The conceptual model uses the terminology of the business and defines the most important entities and their inter-relationships. Don’t assume that the organization’s understanding of these business rules is consistent or accurate. Too often, one department has a subtly different understanding of what an entity means and what it stores, from another. If our conceptual data model fails to resolve such inconsistencies, it will reduce data quality. If we don’t collect and measure the raw data in a consistent way across the whole business, how can we hope to perform meaningful aggregation? The conceptual data model has more to do with business than technology, and as such, developers often regard it as a worthy but rather arcane ceremony like saluting the flag or only eating fish on Friday. However, the consequences of getting it wrong have a direct and painful impact on many aspects of the project. If you adopt a silo-based (a.k.a. Domain driven) approach to development), you are still likely to suffer by starting with an incomplete knowledge of the domain. Even when you have surmounted these problems so that the data entities accurately reflect the business domain that the application represents, there are likely to be dire consequences from abandoning the goal of a shared, enterprise-wide understanding of the business. In reading this, you may recall experiences of the consequence of getting the conceptual data model wrong. I believe that Phil Factor, for example, witnessed the abandonment of a multi-million dollar banking project due to an inadequate conceptual analysis of how the bank defined a ‘customer’. We’d love to hear of any examples you know of development projects poleaxed by errors in the conceptual data model. Cheers, Tony

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • The cost of Programmer Team Clustering

    - by MarkPearl
    I recently was involved in a conversation about the productivity of programmers and the seemingly wide range in abilities that different programmers have in this industry. Some of the comments made were reiterated a few days later when I came across a chapter in Code Complete (v2) where it says "In programming specifically, many studies have shown order-of-magnitude differences in the quality of the programs written, the sizes of the programs written, and the productivity of programmers". In line with this is another comment presented by Code Complete when discussing teams - "Good programmers tend to cluster, as do bad programmers". This is something I can personally relate to. I have come across some really good and bad programmers and 99% of the time it turns out the team they work in is the same - really good or really bad. When I have found a mismatch, it hasn't stayed that way for long - the person has moved on, or the team has ejected the individual. Keeping this in mind I would like to comment on the risks an organization faces when forcing teams to remain together regardless of the mix. When you have the situation where someone is not willing to be part of the team but still wants to get a pay check at the end of each month, it presents some interesting challenges and hard decisions to make. First of all, when this occurs you need to give them an opportunity to change - for someone to change, they need to know what the problem is and what is expected. It is unreasonable to expect someone to change but have not indicated what they need to change and the consequences of not changing. If after a reasonable time of an individual being aware of the problem and not making an effort to improve you need to do two things... Follow through with the consequences of not changing. Consider the impact that this behaviour will have on the rest of the team. What is the cost of not following through with the consequences? If there is no follow through, it is often an indication to the individual that they can continue their behaviour. Why should they change if you don't care enough to keep your end of the agreement? In many ways I think it is very similar to the "Broken Windows" principles – if you allow the windows to break and don’t fix them, more will get broken. What is the cost of keeping them on? When keeping a disruptive influence in a team you risk loosing the good in the team. As Code Complete says, good and bad programmers tend to cluster - they have a tendency to keep this balance - if you are not going to help keep the balance they will. The cost of not removing a disruptive influence is that the good in the team will eventually help you maintain the clustering themselves by leaving.

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  • Creating Corporate Windows Phone Applications

    - by Tim Murphy
    Most developers write Windows Phone applications for their own gratification and their own wallets.  While most of the time I would put myself in the same camp, I am also a consultant.  This means that I have corporate clients who want corporate solutions.  I recently got a request for a system rebuild that includes a Windows Phone component.  This brought up the questions of what are the important aspects to consider when building for this situation. Let’s break it down in to the points that are important to a company using a mobile application.  The company want to make sure that their proprietary software is safe from use by unauthorized users.  They also want to make sure that the data is secure on the device. The first point is a challenge.  There is no such thing as true private distribution in the Windows Phone ecosystem at this time.  What is available is the ability to specify you application for targeted distribution.  Even with targeted distribution you can’t ensure that only individuals within your organization will be able to load you application.  Because of this I am taking two additional steps.  The first is to register the phone’s DeviceUniqueId within your system.  Add a system sign-in and that should cover access to your application. The second half of the problem is securing the data on the phone.  This is where the ProtectedData API within the System.Security.Cryptography namespace comes in.  It allows you to encrypt your data before pushing it to isolated storage on the device. With the announcement of Windows Phone 8 coming this fall, many of these points will have different solutions.  Private signing and distribution of applications will be available.  We will also have native access to BitLocker.  When you combine these capabilities enterprise application development for Windows Phone will be much simpler.  Until then work with the above suggestions to develop your enterprise solutions. del.icio.us Tags: Windows Phone 7,Windows Phone,Corporate Deployment,Software Design,Mango,Targeted Applications,ProtectedData API,Windows Phone 8

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  • Oracle PeopleSoft PeopleTools 8.53 Release Value Proposition (RVP) published

    - by Greg Kelly
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Oracle PeopleSoft PeopleTools 8.53 Release Value Proposition (RVP) can be found at: https://supporthtml.oracle.com/epmos/faces/ui/km/DocumentDisplay.jspx?id=1473194.1 The PeopleSoft PeopleTools 8.53 release continues Oracle’s commitment to protect and extend the value of your PeopleSoft implementation, provide additional technology options and enhancements that reduce ongoing operating costs and provide the applications user a dramatically improved experience. Across the PeopleSoft product development organization we have defined three design principles: Simplicity, Productivity and Total Cost of Ownership. These development principles have directly influenced the PeopleTools product direction during the past few releases. The scope for the PeopleTools 8.53 release again builds additional functionality into the product as a result of direct customer input, industry analysis and internal feature design. New features, bug fixes and new certifications found in PeopleTools 8.53 combine to offer customers improved application user experience, page interaction, and cost-effectiveness. Key PeopleTools 8.53 features include: · PeopleSoft Styles and User Interaction Model · PeopleSoft Data Migration Workbench · PeopleSoft Update Manager · Secure by Default Initiative Be sure to check out the PeopleSoft Update Manager. Many other things are also happening in this time frame. · See the posting on the PeopleSoft Interaction Hub https://blogs.oracle.com/peopletools/entry/introducing_the_peoplesoft_interaction_hub · The application 9.2 RVPs will also be published over the next few months · If you haven't seen it, check out John Webb's posting on the PeopleSoft Information Portal https://blogs.oracle.com/peoplesoft/entry/peoplesoft_information_find_it_quickly

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  • Independent Research on 1500 Companies Reveals Challenges in Performance Visibility – Part 1

    - by ndwyouell
    At the end of May I was joined by Professor Andy Neely of Cambridge University on a webinar, with an audience of over 700, to discuss the results of this extensive study which covered 13 countries and nearly every commercial and industrial sector.  What stunned both of us was not so much the number listening but the 100 questions they asked in just 1 hour.  This certainly represents a record in my experience and for those that organized the webinar. So what was all the fuss about?  Well, to begin with this was a pretty big sample and it represented organizations with over $100m sales across the USA, Europe, Africa and the Middle East. It also delivered some pretty interesting results across a wide range of EPM subjects such as profitability, planning and reporting.  Let’s look at some of those findings. We kicked off with profitability, one of the key factors in driving performance, or that is what you would think, but in fact 82% of our respondents said they did not have complete visibility into the profitability of their organization. 91% of these went further to say that, not surprisingly, this lack of knowledge into the profitability has implications with over half citing 3 or more implications.  Implications cited included misallocated resources, revenue opportunities not maximized, erroneous decisions made and impaired financial performance.  Quite a list of implications, especially given the difficult economic circumstances many organizations are operating in at this time. So why is this?  Well other results in the study point to some of the potential reasons.  Firstly 59% of respondents that use spreadsheets use them for monitoring profitability and 93% of all managers responding to the study use spreadsheets to gather and analyze information.  This is an enormous proportion given the problems with using spreadsheets based performance management systems that have been widely talked about for many years.  For profitability analysis this is particularly important when you consider the typical requirement will be to allocate cost and revenue across 6+ dimensions based on many different allocation methods.  Not something that can be done easily in spreadsheets plus it gets to be a nightmare once you want to change allocations, run different scenarios and then change the basis of your planning and budgeting! It is no wonder so many organizations have challenges in performance visibility. My next blog will look at the fragmented nature of many organizations’ planning.  In the meantime if you want to read the complete report on the research go to: http://www.oracle.com/webapps/dialogue/ns/dlgwelcome.jsp?p_ext=Y&p_dlg_id=10077790&src=7038701&Act=29

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  • "ODM" - One of the Support team's most valued acronyms

    - by graham.mckendry(at)oracle.com
    If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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  • Dynamic Bind9 + DHCP

    - by AcidRod75
    i have been working on setup a server for my internal network, so far i have a working isc-dhcp-server that can upgrade a chrooted BIND9 (on the same machine), i need to add some static entries on the DNS, so users can resolve the websites that resides in our DMZ. What i had tryed all ready was to modify the /etc/bind/named.conf.local with this info: // // Do any local configuration here // // Consider adding the 1918 zones here, if they are not used in your // organization //include "/etc/bind/zones.rfc1918"; key DHCP_UPDATER { algorithm HMAC-MD5.SIG-ALG.REG.INT; secret "MySuperSecretHash"; (this is not the real value BTW) }; zone "quality.internal" IN { type master; file "/var/lib/bind/quality.internal.db"; allow-update { key DHCP_UPDATER; }; }; zone "0.10.10.in-addr.arpa" { type master; file "/var/lib/bind/rev.10.10.0.in-addr.arpa"; allow-update { key DHCP_UPDATER; }; }; logging { channel query.log { file "/var/log/named/query.log"; severity debug 3; }; category queries { query.log; }; }; --- EOF ---- then i added this 2 entries: zone "ourserver.internal" IN { type master; file "/var/lib/bind/ourserver.internal.db"; }; zone "0.16.172.in-addr.arpa" { type master; file "/var/lib/bind/rev.172.16.0.in-addr.arpa"; }; ---- EOF ---- So.. i created the files ourserver.internal.db and rev.172.16.0.in-addr.arpa placed them BOTH in /var/lib/bind/ and changed the permisions so the bind user can access them, restated the service... when i do a NSLOOKUP www.ourserver.internal i get: Server: 127.0.0.1 Address: 127.0.0.1#53 ** server can't find www.ourserver.internal: NXDOMAIN BUT when i do a reverse lookup.... Server: 127.0.0.1 Address: 127.0.0.1#53 5.0.16.172.in-addr.arpa name = www.ourserver.internal I do not understand what's wrong. Some help with this will save me from installing a new DNS server at the DMZ JUST to host internal site names- TY in advance BTW: the server i'm using has Ubuntu Server 11.10 fully patched.

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  • The partition table is corrupt

    - by Tim
    I have a corrupt the partition table on the laptop that is running Ubunutu 10.4. Before the partition table was corrupt I had the following partitions: 2 primary partitions: 1st - NTFS 2nd - Extended 4 logical partitons that are built within 2nd extended: 1st NTFS (68 Gib) 2nd Linux (19 Gib) 3rd Swap (1.4 Gib) 4th Linux (24 Gib) The physical order of these partitions was the following: ( 4th Linux ) - ( 1st NTFS ) - ( 2nd Linux ) - ( 3rd Swap ) The logical order of the partition was different: ( 1st NTFS ) - ( 2nd Linux ) - ( 3rd Swap ) ( 4th Linux ) NTFS partition was big and it resided between 2 Linux partitions, neither of these partitions had enough space to install Oracle 11g. Therefore, I decided to a) either move the NTFS partion to the left or b) remove it completely and extend partition where Linux resides. As I tool I have chosen GParted. But unfortunately it was not able to move the partition because he found that in NTFS partition there are some blocks that are referenced multiple times. Also it was not able to remove the partition neither, because in this case the partitions that follow it ( 2nd Linux ) - ( 3rd Swap ) have to be in his opinion also removed, because the organization of extended partition is a linked list. Since GParted was not able to do such thing I was trying to find another tool. I found diskdrake tool on PSLinuxOS distribution of linux. That tool silently deleted ( 1st NTFS ) partition and I thought that everything was fine. But diskdrake has damaged the partition in a way that I am not able either to boot from the hard disk nor to see the partitions with GParted and even with diskdrake itself! Fortunately I have a live CD of Ubuntu 8.10 and I am able to boot and see hard disk. I have 2 ideas how I can solve the problem: 1) Manually change disk partitions and point them to the correct partitions. 2) Create partition table with GParted that as much as possible is the same with the previous one I find the 2nd approach less time consuming but some data will be lost because of it is not possible to place borders of the partitions exactly how it was before. And moreover I am not sure if such approach would work, for example, if the OS is able to locate files after repartitioning. I feel like that it will but not 100% sure. Are there some ideas how the problem may be solved?

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  • The Minimalist's Approach to Content Governance

    - by Kellsey Ruppel
    This week on the blog, we want to focus on the content lifecylce and how important it is to have the tools in place to be able to properly manage all te phases of the content lifecylce. John Brunswick has some great advice when it comes to this topic, so expect to hear a lot from him this week! Originally posted by John Brunswick. Let's be honest - content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers to get their jobs done with greater accuracy and in less time is exciting. It is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year.   What can be done to bridge this gap? Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch. To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below Content Lifecycle Stages 1. Request - Understand the education, purpose, resource and success criteria for content 2. Create - Determine access and workflow for content 3. Manage - Understand ownership and review cycles 4. Retire - Act on thresholds established during the request stage Within each state we will also elaborate as to 1. Why - why would we entertain doing this? 2. How - the steps that are needed to make it happen 3. Impact - what is the net benefit or loss based on the process Over the course of this week, we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends. And if you'd like to hear first hand from a customer that is managing their content lifecycle with Oracle WebCenter, be sure to join us on Wednesday for this webcast "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter"!

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  • Powerful Lessons in Data from the Presidential Election

    - by Christina McKeon
    Now that we’ve had a few days to recover from the U.S. presidential election, it’s a good time to take a step back from politics and look for the customer experience lessons that we can take away. The most powerful lesson is that when you know more about your base, you will have an advantage over your competition. That advantage will translate into you winning and your competition losing. Michael Scherer of TIME was given access to Obama’s data analysts two days before the election. His account is documented in Inside the Secret World of the Data Crunchers Who Helped Obama Win. What we learned from Scherer’s inside view is how well Obama’s team did in getting the right data, analyzing it, and acting on it. This data team recognized how critical it was to break down data silos within the campaign. As Scherer noted, they created “a single system that merged information from pollsters, fundraisers, field workers, consumer databases, and social-media and mobile contacts with the main Democratic voter files in the swing states.” The Obama analysis was so meticulous that they knew which celebrity and which type of celebrity event would help them maximize campaign contributions. With a single system, their data models became more precise. They determined which messages were more successful with specific demographic groups and that who made the calls mattered. Data analysis also led to many other changes in Obama’s campaign including a new ad buying strategy, using social media and applications to tap into supporters’ friends, and using new social news sites. While we did not have that same inside view into Romney’s campaign, much of the post-mortem coverage indicates that Romney’s team did not have the right analysis. As Peter Hamby of CNN wrote in Analysis: Why Romney Lost, “Romney officials had modeled an electorate that looked something like a mix of 2004 and 2008….” That historical data did not account for the changing demographics in the U.S. Does your organization approach data like the Obama or Romney team? Do you really know your base? How well can you predict what is going to happen in your business? If you haven’t already put together a strategy and plan to know more, this week’s civics lesson is a powerful reason to do it sooner rather than later. Your competitors are probably thinking the same thing that you are!

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  • Oredev 2012: Summary and source code

    - by Laurent Bugnion
    This week, I had the pleasure to be invited to talk at Oredev, a really cool conference taking place in Malmo, Sweden. The whole event is awesome, including a very special dinner on Monday including sauna and swimming in a 6 degrees cold Baltic sea, and a reception with dinner at the town hall, including the mayor himself. Considering Malmo is a town of 300'000 inhabitants, it is a pretty nice occasion and the historical building itself is really worth seeing. For those interested, I placed my pictures on my Flickr account. I had a workshop on Tuesday morning about Windows 8 development with XAML/C#, and then a session on Wednesday about MVVM in Windows Phone 8 and Windows 8, of course using MVVM Light. I was very nervous because I reworked some of my demos as recently as this morning, in the wake of the Build conference last week and the release of both the Windows Phone SDK and MVVM Light V4.1. Everything went well however, and if I judge by the people I talked t after the talk, and Twitter, everything went pretty well. Before my talk on Tuesday, I had the pleasure to see a talk by Iris Classon (@irisclasson) on the challenges of being a "n00b" and a woman in software development. I especially appreciated her research and conclusions on the lack of women I our industry, a topic that is dear to my heart (because I want the best possible future for my two daughters, and also because I really enjoy working with women on projects, and getting a different insight on the art of software development. I really want to thank the excellent organization committee for their hard work and their fantastic welcome to Malmo. In particular Emily Holweck did a wonderful job and was super helpful throughout the preparation and the conference itself. I made a few pictures during my stay, all with the new Nokia Lumia 920, and hope you will enjoy them too. The source code and the slides… The source code is available for download from Skydrive. You will find the following: Windows 8 workshop slides. MVVM Applied slides Source code package with Win8Demo: The demo I built during the 4 hours workshop, with some light MVVM, web services (JSON), GridView, Design time data (Blend / Visual Studio designer), Bing maps integration, location sensor, Search pane integration. SemanticZoomSample: a sample I put together to demonstrate the SemanticZoom control, with two GridViews and of course full design time data for Blend work. Due to time constraints, I was not able to show this demo during the workshop, but I publish it anyway, hoping it will be useful to someone. PictureUploader: The demo I built during my 50 minutes session about MVVM Applied in Windows Phone 8 and Windows 8. Code sharing, design time data, MVVM Light are used in Windows Phone 8 and Windows 8 apps. And in video… You can also see the video of my MVVM talk thanks to the good services of the Oredev team! MVVM Applied in Windows Phone and Windows 8 from Øredev Conference on Vimeo.   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • Summit 2014 Registration Is Open

    - by KemButller
    Attention Oracle (employees) Field Team and Oracle JD Edwards Partners REGISTRATION IS NOW OPEN for Oracle's 5th Annual JD Edwards Summit - Monday, January 27th through Friday, January 31st, 2014, in Broomfield, Colorado. The theme of this year's Summit is "Success Through Continued Innovation”.  Our goals are to update you on our current and future product roadmap, new products, selling strategies for new prospects, growing the footprint in our JD Edwards install base, as well as providing a venue for networking.  The JD Edwards Summit is to the selling and servicing community what COLLABORATE is to the user community.  This is a MUST ATTEND event if you recommend, sell, implement and/or support the JD Edwards product, whether you are new to JD Edwards or a seasoned pro, an executive, account executive, in presales or in consulting.  The Summit promises a content-rich and unique networking experience for all attendees. Highlights include:  Monday afternoon kicks off the Summit with a variety of workshops as well as an afternoon preview of the Sponsor Showcase.  Start your networking at the Summit kickoff party Monday evening. Tuesday morning features several informative keynotes in the Summit General Assembly followed by key messages delivered in Super Sessions in the afternoon, focused on each of the JD Edwards community audiences. The educational offerings continue on Wednesday and Thursday with over 90 breakout sessions on topics spanning technology, applications (core JD Edwards, Edge, Fusion), Sales, Presales and Implementation. Friday concludes with new workshops for the implementation community.A Attendees will be enriched with numerous opportunities to network with fellow partners and Oracle throughout the week.  Consider bringing your team and using this venue to hold your own organization kickoff meeting prior to or post Summit. Contact Sheila Ebbitt (Sheila.ebbitt@oracle-DOT-com) for further assistance with your planning.  Attendees will be charged a Summit fee of US$ 250. Online registration cut-off is January 17, 2014. All registration requests after that time will be processed on-site at the event with an attendee fee of US$ 500. Please contact Rene Chapman (rene.chapman@oracle-DOT-com) for information on sponsorship opportunities. For further details on the JD Edwards Summit including agenda, workshops, educational sessions, lodging,  sponsors and Summit registration, click here! Register now! This is going to be an awesome event! John Schiff Vice President JD Edwards Business Development 

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  • Innovation for Retailers

    - by David Dorf
    One of my main objectives for this blog is to point out emerging technologies and how they might apply to the retail industry.  But ideas are just the beginning; retailers either have to rely on vendors or have their own lab to explore these ideas and see which ones work.  (A healthy dose of both is probably the best solution.)  The Nordstrom Innovation Lab is a fine example of dedicating resources to cultivate ideas and test prototypes. The video below, from 2011, is a case study in which the team builds an iPad app that helps customers purchase sunglasses in the store.  Customers take pictures of themselves wearing different sunglasses, then can do side-by-side comparisons. There are a few interesting take-aways from their process.  First, they are working in the store alongside employees and customers.  There's no concept of documenting all the requirements then building the product.  Instead, they work closely with those that will be using the app in order to fully understand what's needed.  When they find an issue, they change the software onsite and try again.  This iterative prototyping ensures their product hits the mark.  Feels like Extreme Programming if you recall that movement. Second, they have time-boxed the project to one week.  Either it works or it doesn't, and either way they've only expended a week's worth of resources.  Innovation always entails failure, and those that succeed are often good at detecting failure quickly then adjusting.  Fail fast and fail often. Third, its not always about technology.  I was impressed they used paper designs to walk through user stories and help understand the needs of the customer.  Pen and paper is the innovator's most powerful tool. Our Retail Applied Research (RAR) team uses some of these concepts in our development process.  (Calling it a process is probably overkill.)  We try to give life to concepts quickly so the rest of organization can help us decide if we're heading the right direction.  It takes many failures before finding a successful product.

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