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• Microsoft Entourage/Exchange Server problem: all objects disappeared from server - still in some form on the client

  - by splattne

  One of our employees works with Entourage on his MacBook Pro (OSX 10.6) accessing Exchange Server 2007. Last Friday morning, I think while working over a VPN, Entourage (I think it was Entourage) deleted all his objects (mail, calendar, contacts) on the server and while creating a lot of strange folders (starting with underscores) on the client. The local data seems to be there, but not in a consistent form. Since the user's mailbox is rather big, I suspect, that there was some kind of "move" operation which did not complete. I tried to export the data, but the export stops because of a corrupted object. Is there a tool or another way to export or retrieve the local data? Edit - FYI: we solved the problem getting his data from the previous night's backup.

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• How to add in in appendix page numbers separately from the regular heading page numbers

  - by O_O

  I had regular page numbers on my Microsoft Word 2007 document at the bottom center of my page, starting from 1 from Insert tab Page Number Bottom of page Plain Number 2. I added an appendix with Heading 6 and followed the instructions from http://support.microsoft.com/kb/290953 to create separate page numbers just for the appendix, i.e. A-1, A-2, B-1, B-2, etc. The Page Number Format configuration I did is here: ]When I try to set this however, it changes all of the page numbers to this format, even the ones that aren't from heading 6 (meaning it changes the non-appendix content to this page number format). Here's another example: 1 Heading1 has page number A-4 (note it starts at A-1 at the title page) ... Appendix A has page number A-12 I would like to change it so that 1 Heading1 has page number 4 (note it starts at 1 at the title page) ... Appendix A has page number A-1 Anyone know why this is happening? Thank you!!

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• Defragment an Exchange Volume

  - by IceMage

  The Scenario: I use a dedicated volume (RAID volume) to store all of my data for my Exchange 2007 server. Today, out of curiosity, I decided to check up on how fragmented the files on this data volume were. To my surprise, the answer is extremely. So, a three part question: First and Foremost, SHOULD I defragment this volume (after a full backup of course)? Be specific as to why not if I should not, or reasons I absolutely should if I should. Second, about how much time should I allow for during this maintenance period per gigabyte. The drives are all 7200 RPM SATA drives on a Hardware RAID 5 controller (Perc 5i/6i, can't remember), the files are extremely fragmented. (Over 5000 file fragments per gigabyte). Third, is there something wrong here? It seems to me like the drive shouldn't be this fragmented. Could something be configured incorrectly that could be causing this to happen?

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• How to solve Microsoft Office error 1402 on Windows 7?

  - by yihang

  I have installed Microsoft Office on my new Windows 7 64-bit system. Recently, it encounter some error and I tried to re-install it. It wasn't successful. So, I have to use Microsoft Install Clean Up to uninstall Microsoft Office. When I tried to install it again, I received this message: Microsoft Office 2007 encountered an error during setup. Error 1402. Setup cannot open the registry key. {a bunch of long keys}. Verify that you have sufficient permissions to access the registry or contact Microsoft Product Support Service for assistance. For information about how to contact PSS, see {a *chm file}. After that, I tried to run the setup as administrator but I ended up with the same error. So what should I do to solve this problem?

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• Additional mailboxes in Outlook 07 SP2

  - by Nick

  I have had my Outlook 2007 open additional mailboxes via the advanced account settings. After updating to Office SP2, the list of emails in the additional account still displays, but I get a message for each mailbox item: This item cannot be displayed in the Reading Pane. Open the item to read its contents. After double clicking the message, I get a small error box which displays just Cannot open this item. Unknown Error. Also, if I try to re-add the mailbox in the Advanced tab of my account settings, I get an error message The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action. However, the status bar indicates Online with Microsoft Exchange, and I can both send and receive emails from my primary account. What could be going wrong?

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• How do I get excel to close completely after creating a macro in a personal workbook?

  - by Greg B

  I am using Microsoft Excel 2007 and have several macros in my personal.xlsb workbook, which I use often, so it is very convenient that Excel opens them automatically when it starts. What I don't like is when I click on the "X" in the upper right corner of the window Excel does not exit when I close the last visible workbook. I think that this is because personal.xlsb is still open (though hidden). There are several other questions here on Superuser that have people remove personal.xlsb or move it so it doesn't open on startup (question 65297) or change settings to have only one window show in the taskbar (question 86989). (Sorry there are no hyperlinks--apparently I need more reputation to add additional hyperlinks.) I would like to have personal.xlsb open when I open Excel, have each Excel window show in the taskbar but have Excel exit when I click the "X" on the last workbook that isn't personal.xlsb. Any thoughts on how to achieve this?

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• can't add sharepoint users from trusted domain

  - by user22215

  I have a very strange problem with our Sharepoint 2007 implementation. I went in today to grant access to a user and was greeted with "The user does not exist or is not unique." Let me start off by saying that this user is not on our domain we have a 2 way trust connecting to one of our subsidiaries. I can see the users in the people pick but can't add them into Sharepoint. This problem flared up after we had some trust issues last two days ago. So I must ask has anyone came across this error and if so what steps did you take to resolve it? This link further highlights my problem: http://social.technet.microsoft.com/forums/en-US/sharepointgeneral/thread/41265a91-191c-4952-9c8c-1e0129b9fd3a

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• Virtual PC network connection setting issue

  - by George2

  Hello everyone, I am using Virtual PC 2007 on Windows Vista Enterprise x86. My confusion is about the network setting for guest OS. In the network setting, I can set the network adaptor of guest OS to one of my physical network adaptors of my host OS (I have tested that it works for guest OS to use the physical network adaptor of host OS to access external network). But in this way, 1. since both host OS and guest OS will use the same physical network adaptor, will there be any conflicts (e.g. same H/W serves two OS)? 2. will guest OS share a part of network bandwidth of the host OS of the physical network adaptor? 3. What means NAT setting in guest OS network connection adaptor? thanks in advance, George

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• Folder Disappeared In Outlook but is still searchable?

  - by Jamie T

  Hi All currently having an issue where the personal folders in outlook seem to be disappearing. We have a folder called 0 Mail Filing, it seems to have disappeared, but doing a search for mail, it finds the mail and the folder is still in inbox/0 Mail Filing. Is there anyway to find the exact location, or get the folder back. We have checked all of the other subfolders and the folder is not in any of them. We are using Outlook 2007 with Exchange Server 2003. Thanks Jamie T

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• Linked Tables not working With Access Database

  - by Kronass

  Hi, I have an Access database in a computer and I want to access it from other computer in the network. so I made mapped drive and created Linked Tables, then Imported all the objects (forms, queries, reports). when I open access database in the second computer and make any changes in using the forms non of the changes are affected in the main computer (supposedly server) and vise-versa. what am I missing? if this way will not work how can I access the Access database from other computer in the network and be able to use all the objects and make changes in it? hint: Access Version at main computer is 2003 and client pc 2007, will it effect?

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• Internal users can't receive email sent by application

  - by jdballard

  We have an application server that hosts a CRM application. It is using SMTP on it's own server to send emails. If I send an email using the application to [email protected], it shows up in my inbox. If I send an email to [email protected], it never shows up. It doesn't matter what address I put in for @MyCompanyDomain.com, they never get through. Any email addresses outside our domain/firewall get through. We're using Exchange 2007 and when I look at the message tracking logs, the missing messages don't show up there, either. Is there something I need to configure in Exchange or the SMTP server on the application server? I can't figure out why emails get outside the firewall but internal emails never show up. Thanks, Jeff

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• Windows 2003 Server R2SP2 throws even ID 2269 after installing Excel WebPart in MOSS3

  - by Phil

  We recently added an Excel workbook webpart (read only excel file - no editing) on our Sharepoint 2007 server. Once we did that, approximately 3-4 times an hour event ID 2269 is shown in the Application Log and a few minutes after that, an event id 1002 is displayed in the system long and the Sharepoint Offfce Servers Application pool shuts down. We've already check the "Bypass traverse checking and DCOM settings) per the MS KB and I have opened a ticket with MS Support. Problem is that MS Suppoert (sharepoint) thinks it is an IIS problem and the IIS people think it is a Sharepoint issue. Anyone else seen this problem? If we remove the Excel webpart, everything goes back to normal. The App Pools, SP and SP Central Admin sites are all using the same domain service account. Thanks in advance, Phil

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• Outlook opening link in IE 64-bit

  - by Ken

  I am running CRM 4.0 plugin for outlook 2007. When I open a link in outlook it launches in IE8 64-bit. This will not work because it appears some on the feature in CRM 4.0 do not work in IE 64-bit. The default browser on the computer was FireFox. I change it to IE 32-bit and it is still behaving the same. Does anyone have any ideas outlook why it is opening in 64-bit? Is there a way to force Outlook to use the 32-bit version?

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• How do I use WAV files as a voicemail greeting in Exchange UM?

  - by Doug Luxem

  We are in the process of ditching Cisco Unity for Exchange 2007 Unified Messaging; however, I just came to realization that Exchange doesn't seem to provide a way to upload a WAV file to be used as a voicemail greeting. This could be a problem, since we have several mailboxes that use professionally recorded greetings. I found this article which shows how to access the data through MAPI, but it does not provide a way to upload new files. Note, this is not for the auto attendants, but for actual voicemail greetings.

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• Client outlook account deleted on client system, Need to recover e-mails that are on server back cli

  - by chris

  Hello, I have 2 client compters running XP and MS office with Outlook 2007. I have a 2003 server running exchange. Clients e-mail account was removed on clients computer. But the e-mails are still on server as I see the mailbox with approx 14k of mail How do I restore the e-mail account on clients and retrieve the e-mail from server. I did not set up the outlook or exchange, so I do not know the e-mail settings. Any help? Chris

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• Why do funky characters show up in these Microsoft Word equations?

  - by mipadi

  A colleague sent me a document created with Microsoft Office 2007 that contains equations. On her end, the document looks fine; however, on my end, the equations show up with these funky characters overlaid on them: Why do these weird characters show up, and how do I fix it? The equations appear like this in both .doc and .docx documents. Additionally, when I double-click on the equations to edit them, I get a warning that the equations were created with a newer version of the equation editor, and when I close the editing window, the equations are gone completely. I think this might indicate a compatibility problem, but I am not sure of a solution.

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• Mark as read on delete in Outlook?

  - by x3ja

  I'd like Outlook to mark any messages I delete to be marked as read. For bonus points, I'd like it to only do this on messages that I have opened/previewed before pressing delete since this means I've looked at the content and chosen to delete it. I know I can set it to mark as read after x seconds when I'm looking at it, that's not what I want. I also know that I can move off the message & back on to it or right click to mark as read - still not what I want. I'm using Outlook 2007 in case that matters. [Edit: I just found I can at least mark as read with a keyboard shortcut: Ctrl-Q, but again, it'd be nice to not have to do this. More shortcuts here.]

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• Powerpoint template image placeholders can't send to back

  - by Marcus

  We want to be able to set up a PowerPoint 2007 template with a picture frame image. We then want to insert an image in normal view which would appear behind the picture frame image that was put in the template (so it looks logically like a picture in a picture frame). Problem is, when we insert the image in normal view it always appears on top of the picture frame image. It appears that you can't send to back when the other elements are included in a template. Any ideas?

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• Microsoft Entourage/Exchange Server problem: all objects disappeared from server - still in some for

  - by splattne

  One of our employees works with Entourage on his MacBook Pro (OSX 10.6) accessing Exchange Server 2007. Last Friday morning, I think while working over a VPN, Entourage (I think it was Entourage) deleted all his objects (mail, calendar, contacts) on the server and while creating a lot of strange folders (starting with underscores) on the client. The local data seems to be there, but not in a consistent form. Since the user's mailbox is rather big, I suspect, that there was some kind of "move" operation which did not complete. I tried to export the data, but the export stops because of a corrupted object. Is there a tool or another way to export or retrieve the local data? Edit - FYI: we solved the problem getting his data from the previous night's backup.

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• How to solve Microsoft Office error 1402 on Windows 7?

  - by yihang

  I have installed Microsoft Office on my new Windows 7 64-bit system. Recently, it encounter some error and i tried to re-install it. It wa\sn't successful. So, I have to use Microsoft Install Clean Up to uninstall Microsoft Office. When I tried to install it back, I received this message: Microsoft Office 2007 encountered an error during setup. Error 1402. Setup cannot open the registry key. {a bunch of long keys}. Verify that you have sufficient permissions to access the registry or contact Microsoft Product Support Service for assistance. For information about how to contact PSS, see {a *chm file}. After that, I tried to run the setup as admin but I ended up woth the same error. So, what should I do to solve this problem?

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• Outlook Search Folder - Unread Mail in shared mailbox

  - by Garrett

  I have a user who is trying to configure the Unread Mail search folder for a shared mailbox in Outlook 2007. I believe last time we accomplished this by doing an advanced find, and saving the search. However, on this computer I can't search more than one folder of the shared mailbox at a time. Everything I have read online says this isn't possible, but we have one user who has it set up and working perfectly. There's no additional software or indexing, not even Windows Desktop Search 4.0 updates installed.

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• Basic Exchange Deployment Question

  - by charnley

  I have come into a situation where I need to deploy a new Exchange server at a small company. I haven't dealt with the newest version of Exchange (2010) yet, but am familiar with 2003 and 2007. The site is currently running one Exchange 2003 server, which hosts about 100 mailboxes. We have new hardware for an additional server, and this is where I need some advice. Should I install Exchange 2010 on the new hardware and leave the older server as-is? Do I upgrade the old server and use it as a bridgehead or replication partner (there is nothing wrong with it other than it is a few years old and running Win2003/Exchange2003)? Can I leave the older 2003 server alone with only the POP mailboxes on it, and will it peacefully co-exist with the new server? Any advice is very appreciated!

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• Using a PivotTable to Count Items in Access

  - by Sandra

  I have a list of text entries and I want to count how often each entry appears in the list. e.g. Berlin Paris London London Paris Paris Paris The result would be Berlin 1 Paris 4 London 2 This result easy do to achieve with an pivot table in MS Excel (see: Count Items in Excel). My data not in spreadsheet in Excel but in a MS Access database table. So in order to avoid constant switching between Access and Excel and I would like to handle everything in Access (either Access 2007 or 2010). I know there are pivot tables in Access and I know how to display one, but I was unable to find out how to count the number of occurrences. Thank you!

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• How can you change the OST data file that a Windows/Outlook email profile points to?

  - by Howiecamp

  I'm running Outlook 2007 on Windows 7. I'd like to change the OST data file that a Windows/Outlook email profile points to. I've attempt to change it as follows: Go in to the "Mail" Control Panel applet Click the "Data Files..." button Double-click the particular email account Click the "Advanced" tab Click the "Offline Folder File Settings..." button The resulting dialog box has the "File:" textbox and the "Browse" button disabled. I've searched the registry for a match (so I could possibly change it there) but found nothing.

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• Recovering OST file without profile

  - by Philippe

  We have a Microsoft Exchange Server 2007 and offer this solution to many customers. Recently, a customer had his personal Exchange server crash (which is what made him our customer). He called some technician to see if he could repair his server before calling us, but this said tech wasn't able to do anything for them. Now that all his mailbox are on our server, he would like to transfer his old emails over to the new profile, but the tech deleted all profiles on the client machines while trying to repair his Exchange server. So my customer still has the OST files but they are not related to any profiles. Is there any way to re-attach them to a profile, or to convert them into PST files that he could then import into his new profile? The only thing I found were third party software that could to the conversion, but I am wondering if Microsoft has any tools that could re-attach the OST to a new profile. I have also tried the scanpst.exe and scanost.exe to no avail. Thank you

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