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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Oracle Worldwide Product Translation Group and Applications User Experience Working Together

    - by ultan o'broin
    The Applications User Experience (UX) Mobile team has been extending its ethnographic research to even more countries. Recently, the team conducted research in Sweden, and I am pleased to say I made the connection for the UX team with the Oracle's Worldwide Translation Product Group (WPTG) local (that is, in-country) language specialists. It struck me that WPTG's local market knowledge and insight that we heard about at an Oracle Usability Advisory Board meeting in the UK in 2011 would be very valuable to the UX efforts while, at the same time, UX could afford WPTG an opportunity to understand our design and development direction so that linguistic resources (terminology, style guides, translatability guidelines, and so on) for any translation of our mobile solutions could be prepared in advance. Brent White of the Mobile UX team takes notes as ethnography participant Capri Norman uses mobile technology to work in Stockholm. Pic credit: Oracle Applications UX. The UX team acknowledges Capri's kind permission to use this image. I'm told by Brent White of the Mobile UX team that the co-operation was a big success.  A WPTG Swedish language specialist joined a couple of ethnographic sessions, taking great notes and turning them around very fast for the UX team. And of course, a great local insight into Swedish culture and ways of working was provided too, along with some nice socializing!  More research in more countries is planned. Watch out for future blog posts and other communications about this great co-operation worldwide.

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  • Constituent Experience Counts In Public Sector

    - by Michael Seback
      Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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  • Creating Ideal Customers with Modern Marketing

    - by Richard Lefebvre
    “Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data. Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance. Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue. Read the full article and watch the videos here

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  • TFS 2010 SDK: Connecting to TFS 2010 Programmatically&ndash;Part 1

    - by Tarun Arora
    Technorati Tags: Team Foundation Server 2010,TFS 2010 SDK,TFS API,TFS Programming,TFS ALM   Download Working Demo Great! You have reached that point where you would like to extend TFS 2010. The first step is to connect to TFS programmatically. 1. Download TFS 2010 SDK => http://visualstudiogallery.msdn.microsoft.com/25622469-19d8-4959-8e5c-4025d1c9183d?SRC=VSIDE 2. Alternatively you can also download this from the visual studio extension manager 3. Create a new Windows Forms Application project and add reference to TFS Common and client dlls Note - If Microsoft.TeamFoundation.Client and Microsoft.TeamFoundation.Common do not appear on the .NET tab of the References dialog box, use the Browse tab to add the assemblies. You can find them at %ProgramFiles%\Microsoft Visual Studio 10.0\Common7\IDE\ReferenceAssemblies\v2.0. using Microsoft.TeamFoundation.Client; using Microsoft.TeamFoundation.Framework.Client; using Microsoft.TeamFoundation.Framework.Common;   4. There are several ways to connect to TFS, the two classes of interest are, Option 1 – Class – TfsTeamProjectCollectionClass namespace Microsoft.TeamFoundation.Client { public class TfsTeamProjectCollection : TfsConnection { public TfsTeamProjectCollection(RegisteredProjectCollection projectCollection); public TfsTeamProjectCollection(Uri uri); public TfsTeamProjectCollection(RegisteredProjectCollection projectCollection, IdentityDescriptor identityToImpersonate); public TfsTeamProjectCollection(Uri uri, ICredentials credentials); public TfsTeamProjectCollection(Uri uri, ICredentialsProvider credentialsProvider); public TfsTeamProjectCollection(Uri uri, IdentityDescriptor identityToImpersonate); public TfsTeamProjectCollection(RegisteredProjectCollection projectCollection, ICredentials credentials, ICredentialsProvider credentialsProvider); public TfsTeamProjectCollection(Uri uri, ICredentials credentials, ICredentialsProvider credentialsProvider); public TfsTeamProjectCollection(RegisteredProjectCollection projectCollection, ICredentials credentials, ICredentialsProvider credentialsProvider, IdentityDescriptor identityToImpersonate); public TfsTeamProjectCollection(Uri uri, ICredentials credentials, ICredentialsProvider credentialsProvider, IdentityDescriptor identityToImpersonate); public override CatalogNode CatalogNode { get; } public TfsConfigurationServer ConfigurationServer { get; internal set; } public override string Name { get; } public static Uri GetFullyQualifiedUriForName(string name); protected override object GetServiceInstance(Type serviceType, object serviceInstance); protected override object InitializeTeamFoundationObject(string fullName, object instance); } } Option 2 – Class – TfsConfigurationServer namespace Microsoft.TeamFoundation.Client { public class TfsConfigurationServer : TfsConnection { public TfsConfigurationServer(RegisteredConfigurationServer application); public TfsConfigurationServer(Uri uri); public TfsConfigurationServer(RegisteredConfigurationServer application, IdentityDescriptor identityToImpersonate); public TfsConfigurationServer(Uri uri, ICredentials credentials); public TfsConfigurationServer(Uri uri, ICredentialsProvider credentialsProvider); public TfsConfigurationServer(Uri uri, IdentityDescriptor identityToImpersonate); public TfsConfigurationServer(RegisteredConfigurationServer application, ICredentials credentials, ICredentialsProvider credentialsProvider); public TfsConfigurationServer(Uri uri, ICredentials credentials, ICredentialsProvider credentialsProvider); public TfsConfigurationServer(RegisteredConfigurationServer application, ICredentials credentials, ICredentialsProvider credentialsProvider, IdentityDescriptor identityToImpersonate); public TfsConfigurationServer(Uri uri, ICredentials credentials, ICredentialsProvider credentialsProvider, IdentityDescriptor identityToImpersonate); public override CatalogNode CatalogNode { get; } public override string Name { get; } protected override object GetServiceInstance(Type serviceType, object serviceInstance); public TfsTeamProjectCollection GetTeamProjectCollection(Guid collectionId); protected override object InitializeTeamFoundationObject(string fullName, object instance); } }   Note – The TeamFoundationServer class is obsolete. Use the TfsTeamProjectCollection or TfsConfigurationServer classes to talk to a 2010 Team Foundation Server. In order to talk to a 2005 or 2008 Team Foundation Server use the TfsTeamProjectCollection class. 5. Sample code for programmatically connecting to TFS 2010 using the TFS 2010 API How do i know what the URI of my TFS server is, Note – You need to be have Team Project Collection view details permission in order to connect, expect to receive an authorization failure message if you do not have sufficient permissions. Case 1: Connect by Uri string _myUri = @"https://tfs.codeplex.com:443/tfs/tfs30"; TfsConfigurationServer configurationServer = TfsConfigurationServerFactory.GetConfigurationServer(new Uri(_myUri)); Case 2: Connect by Uri, prompt for credentials string _myUri = @"https://tfs.codeplex.com:443/tfs/tfs30"; TfsConfigurationServer configurationServer = TfsConfigurationServerFactory.GetConfigurationServer(new Uri(_myUri), new UICredentialsProvider()); configurationServer.EnsureAuthenticated(); Case 3: Connect by Uri, custom credentials In order to use this method of connectivity you need to implement the interface ICredentailsProvider public class ConnectByImplementingCredentialsProvider : ICredentialsProvider { public ICredentials GetCredentials(Uri uri, ICredentials iCredentials) { return new NetworkCredential("UserName", "Password", "Domain"); } public void NotifyCredentialsAuthenticated(Uri uri) { throw new ApplicationException("Unable to authenticate"); } } And now consume the implementation of the interface, string _myUri = @"https://tfs.codeplex.com:443/tfs/tfs30"; ConnectByImplementingCredentialsProvider connect = new ConnectByImplementingCredentialsProvider(); ICredentials iCred = new NetworkCredential("UserName", "Password", "Domain"); connect.GetCredentials(new Uri(_myUri), iCred); TfsConfigurationServer configurationServer = TfsConfigurationServerFactory.GetConfigurationServer(new Uri(_myUri), connect); configurationServer.EnsureAuthenticated();   6. Programmatically query TFS 2010 using the TFS SDK for all Team Project Collections and retrieve all Team Projects and output the display name and description of each team project. CatalogNode catalogNode = configurationServer.CatalogNode; ReadOnlyCollection<CatalogNode> tpcNodes = catalogNode.QueryChildren( new Guid[] { CatalogResourceTypes.ProjectCollection }, false, CatalogQueryOptions.None); // tpc = Team Project Collection foreach (CatalogNode tpcNode in tpcNodes) { Guid tpcId = new Guid(tpcNode.Resource.Properties["InstanceId"]); TfsTeamProjectCollection tpc = configurationServer.GetTeamProjectCollection(tpcId); // Get catalog of tp = 'Team Projects' for the tpc = 'Team Project Collection' var tpNodes = tpcNode.QueryChildren( new Guid[] { CatalogResourceTypes.TeamProject }, false, CatalogQueryOptions.None); foreach (var p in tpNodes) { Debug.Write(Environment.NewLine + " Team Project : " + p.Resource.DisplayName + " - " + p.Resource.Description + Environment.NewLine); } }   Output   You can download a working demo that uses TFS SDK 2010 to programmatically connect to TFS 2010. Screen Shots of the attached demo application, Share this post :

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  • Compelling Keynotes Coming: Oracle OpenWorld Latin America

    - by Oracle OpenWorld Blog Team
    Make your plans now for 4-6 December in São Paulo! Again this year there are informative and inspiring keynotes lined up for Oracle OpenWorld Latin America. For the opening keynote on 4 December, Oracle President Mark Hurd and Chief Technology Officer Edward Screven will talk about the many elements that are defining the convergence of business and information technology. The next day's keynote will focus on cloud computing, diving deeply into how mobile and social technologies play into this critical way of delivering services. Featured speakers are Oracle executives Thomas Kurian, Andrew Mendelsohn, and Robert Shimp. On Thursday, 6 December, Anthony Lye, Oracle senior vice president, will discuss the customer experience revolution and how the analysis of customer behavior can help shape companies' ability to understand and adapt more effectively to their customers' needs and wants. And, of course, Oracle partners always have interesting and exciting things to say. Be sure to come hear about innovations from Odebrecht, CTIS Tecnologia, and Intel do Brasil executives on topics including technology adoption that drives business results; the "Model School" revolution; and the role of the data center as technology advances. You can still enjoy Early Bird savings through 3 December, so register now!

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  • TFS 2010 SDK: Integrating Twitter with TFS Programmatically

    - by Tarun Arora
    Technorati Tags: Team Foundation Server 2010,TFS API,Integrate Twitter TFS,TFS Programming,ALM,TwitterSharp   Friends at ‘Twitter Sharp’ have created a wonderful .net API for twitter. With this blog post i will try to show you a basic TFS – Twitter integration scenario where i will retrieve the Team Project details programmatically and then publish these details on my twitter page. In future blogs i will be demonstrating how to create a windows service to capture the events raised by TFS and then publishing them in your social eco-system. Download Working Demo: Integrate Twitter - Tfs Programmatically   1. Setting up Twitter API Download Tweet Sharp from => https://github.com/danielcrenna/tweetsharp  Before you can start playing around with this, you will need to register an application on twitter. This is because Twitter uses the OAuth authentication protocol and will not issue an Access token unless your application is registered with them. Go to https://dev.twitter.com/ and register your application   Once you have registered your application, you will need ‘Customer Key’, ‘Customer Secret’, ‘Access Token’, ‘Access Token Secret’ 2. Connecting to Twitter using the Tweet Sharp API Create a new C# windows forms project and add reference to ‘Hammock.ClientProfile’, ‘Newtonsoft.Json’, ‘TweetSharp’ Add the following keys to the App.config (Note – The values for the keys below are in correct and if you try and connect using them then you will get an authorization failure error). Add a new class ‘TwitterProxy’ and use the following code to connect to the TwitterService (Read more about OAuthentication - http://dev.twitter.com/pages/auth) using System;using System.Collections.Generic;using System.Linq;using System.Text;using System.Configuration;using TweetSharp; namespace WindowsFormsApplication2{ public class TwitterProxy { private static string _hero; private static string _consumerKey; private static string _consumerSecret; private static string _accessToken; private static string _accessTokenSecret;  public static TwitterService ConnectToTwitter() { _consumerKey = ConfigurationManager.AppSettings["ConsumerKey"]; _consumerSecret = ConfigurationManager.AppSettings["ConsumerSecret"]; _accessToken = ConfigurationManager.AppSettings["AccessToken"]; _accessTokenSecret = ConfigurationManager.AppSettings["AccessTokenSecret"];  return new TwitterService(_consumerKey, _consumerSecret, _accessToken, _accessTokenSecret); } }} Time to Tweet! _twitterService = Proxy.TwitterProxy.ConnectToTwitter(); _twitterService.SendTweet("Hello World"); SendTweet will return the TweetStatus, If you do not get a 200 OK status that means you have failed authentication, please revisit the Access tokens. --RESPONSE: https://api.twitter.com/1/statuses/update.json HTTP/1.1 200 OK X-Transaction: 1308476106-69292-41752 X-Frame-Options: SAMEORIGIN X-Runtime: 0.03040 X-Transaction-Mask: a6183ffa5f44ef11425211f25 Pragma: no-cache X-Access-Level: read-write X-Revision: DEV X-MID: bd8aa0abeccb6efba38bc0a391a73fab98e983ea Cache-Control: no-cache, no-store, must-revalidate, pre-check=0, post-check=0 Content-Type: application/json; charset=utf-8 Date: Sun, 19 Jun 2011 09:35:06 GMT Expires: Tue, 31 Mar 1981 05:00:00 GMT Last-Modified: Sun, 19 Jun 2011 09:35:06 GMT Server: hi Vary: Accept-Encoding Content-Encoding: Keep-Alive: timeout=15, max=100 Connection: Keep-Alive Transfer-Encoding: chunked   3. Integrate with TFS In my blog post Connect to TFS Programmatically i have in depth demonstrated how to connect to TFS using the TFS API. 1: // Update the AppConfig with the URI of the Team Foundation Server you want to connect to, Make sure you have View Team Project Collection Details permissions on the server 2: private static string _myUri = ConfigurationManager.AppSettings["TfsUri"]; 3: private static TwitterService _twitterService = null; 4:   5: private void button1_Click(object sender, EventArgs e) 6: { 7: lblNotes.Text = string.Empty; 8:   9: try 10: { 11: StringBuilder notes = new StringBuilder(); 12:   13: _twitterService = Proxy.TwitterProxy.ConnectToTwitter(); 14:   15: _twitterService.SendTweet("Hello World"); 16:   17: TfsConfigurationServer configurationServer = 18: TfsConfigurationServerFactory.GetConfigurationServer(new Uri(_myUri)); 19:   20: CatalogNode catalogNode = configurationServer.CatalogNode; 21:   22: ReadOnlyCollection<CatalogNode> tpcNodes = catalogNode.QueryChildren( 23: new Guid[] { CatalogResourceTypes.ProjectCollection }, 24: false, CatalogQueryOptions.None); 25:   26: // tpc = Team Project Collection 27: foreach (CatalogNode tpcNode in tpcNodes) 28: { 29: Guid tpcId = new Guid(tpcNode.Resource.Properties["InstanceId"]); 30: TfsTeamProjectCollection tpc = configurationServer.GetTeamProjectCollection(tpcId); 31:   32: notes.AppendFormat("{0} Team Project Collection : {1}{0}", Environment.NewLine, tpc.Name); 33: _twitterService.SendTweet(String.Format("http://Lunartech.codeplex.com - Connecting to Team Project Collection : {0} ", tpc.Name)); 34:   35: // Get catalog of tp = 'Team Projects' for the tpc = 'Team Project Collection' 36: var tpNodes = tpcNode.QueryChildren( 37: new Guid[] { CatalogResourceTypes.TeamProject }, 38: false, CatalogQueryOptions.None); 39:   40: foreach (var p in tpNodes) 41: { 42: notes.AppendFormat("{0} Team Project : {1} - {2}{0}", Environment.NewLine, p.Resource.DisplayName,  "This is an open source project hosted on codeplex"); 43: _twitterService.SendTweet(String.Format(" Connected to Team Project: '{0}' – '{1}' ", p.Resource.DisplayName, "This is an open source project hosted on codeplex")); 44: } 45: } 46: notes.AppendFormat("{0} Updates posted on Twitter : {1} {0}", Environment.NewLine, @"http://twitter.com/lunartech1"); 47: lblNotes.Text = notes.ToString(); 48: } 49: catch (Exception ex) 50: { 51: lblError.Text = " Message : " + ex.Message + (ex.InnerException != null ? " Inner Exception : " + ex.InnerException : string.Empty); 52: } 53: }   The extensions you can build integrating TFS and Twitter are incredible!   Share this post :

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  • Unlock More Value: Oracle Platinum Services at Oracle OpenWorld

    - by Oracle OpenWorld Blog Team
    In a bold move to provide even more value to customers who adopt the extreme performance of Oracle Exalogic Elastic Cloud, Oracle Exadata, and Oracle SPARC SuperCluster, Oracle recently launched a set of enhanced services that help IT managers decrease the cost and complexity of supporting their IT environments: Oracle Platinum Services. Learn more by attending the Oracle Platinum Services: Unlock More Value with Advanced Support session at Oracle OpenWorld. In this session, Oracle shares how to achieve maximum performance and lower total cost of ownership through certified configurations for Oracle engineered systems and Oracle Platinum Services. Hear about the industry-leading Oracle Platinum Services offering and tools already used by Oracle customers, including remote fault monitoring, faster response times and patching services.Vincent Biddlecombe, chief technology officer of Transplace, a third-party logistics provider, is seeing results already. He says “The Platinum Services offering has been a great addition to Oracle Premier Support. This level of support is unique in my experience. We saw results very quickly. Our experience has exceeded my expectations.” The patching services have enabled Transplace to stay up to date on the latest improvements.  According to Biddlecombe, “We've gone from being eight patches behind to completely up to date, and I'm extremely happy.”  Visit us on Monday, October 1 at 12:15 p.m. and become familiar with industry-leading Oracle Platinum Services. For more information on Oracle Customer Support Services sessions and events, go to Oracle Customer Support Services.

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  • See Oracle GoldenGate 11g R2 Unveiled at Oracle OpenWorld

    - by Oracle OpenWorld Blog Team
    Oracle OpenWorld 2012 promises to be bigger than ever when it comes to Data Integration. The Data Integration track is full of product release updates, deep dives into key features, and customer presentations. Oracle GoldenGate 11g ’s latest release features will be presented in multiple sessions. In addition, customers, such as Raymond James, Comcast, Paychex, Ticketmaster, Bank of America, St. Jude Medical, Turk Telekom, Ross, and Aderas will present their projects with data integration products. Last but not least, hands-on-labs will cover deep dives into Oracle GoldenGate and introductions to key products such as Oracle Data Integrator and Oracle Enterprise Data Quality.Catch these must-see Data Integration sessions taking place at Moscone West 3005:·    Future Strategy, Direction, and Roadmap of Oracle’s Data Integration Platform: Monday, October 1 at 10:45 a.m.·    Real-Time Data Integration with Oracle Data Integrator at Raymond James: Monday, October 1 at 4:45 p.m.·    Real-World Operational Reporting with Oracle GoldenGate - Customer Panel: Tuesday, October 2 at 11:45 a.m.To stay in touch about the details and announcements for Oracle Data Integration, check out the Data Integration blog.

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  • Experience the Oracle Support Stars Bar

    - by Oracle OpenWorld Blog Team
    By Gina WolfDon't miss the opportunity to meet with the stars of Oracle Support, live and in person at the Moscone West Level 2 lobby. Ask our experts your toughest questions about the Oracle hardware, software, and engineered systems you use to run your business. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Oracle Enterprise Manager Ops Center Everywhere program. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. In addition, discover how Oracle Advanced Customer Support Services can help you maximize the performance of all mission-critical Oracle systems. Come meet the stars behind your support: our trusted experts are ready to assist! The Oracle Support Stars Bar at the Moscone West Level 2 lobby is open all conference week at the following times: Sunday, September 30, 12:00 p.m. – 4:00 p.m. Monday, October 1, 10:00 a.m. – 6:00 p.m. Tuesday, October 2, 10:00 a.m. – 6:00 p.m. Wednesday, October 3, 9:00 a.m. – 5:00 p.m. Thursday, October 4, 9:00 a.m. – 1:00 p.m. Attend one or more of the 27 Oracle Customer Support Services sessions during Oracle OpenWorld to learn how Oracle Support enables you to gain maximum value from your Oracle hardware and software investments.

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  • Python regex to parse text file, get the items in list and count the list

    - by Nemo
    I have a text file which contains some data. I m particularly interested in finding the count of the number of items in v_dims v_dims pattern in my text file looks like this : v_dims={ "Sales", "Product Family", "Sales Organization", "Region", "Sales Area", "Sales office", "Sales Division", "Sales Person", "Sales Channel", "Sales Order Type", "Sales Number", "Sales Person", "Sales Quantity", "Sales Amount" } So I m thinking of getting all the elements in v_dims and dumping them out in a Python list. Then compute the len(mylist) to get the count of the items. The challenge is in getting all the elements of v_dims from my text file and putting them in an empty list. I m particularly interested in items in v_dims in my text file. The text file has data in the form of v_dims pattern i showed in my original post. Some data has nested patterns of v_dims. Thanks. Here's what I have tried and failed. Any help is appreciated. TIA. import re fname = "C:\Users\XXXX\Test.mrk" with open(fname, "r") as fo: content_as_string = fo.read() match = re.findall(r'v_dims={\"(.+?)\"}',content_as_string) Though I have a big text file, Here's a snippet of what's the structure of my text file version "1"; // Computer generated object language file object 'MRKR' "Main" { Data_Type=2, HeaderBlock={ Version_String="6.3 (25)" }, Printer_Info={ Orientation=0, Page_Width=8.50000000, Page_Height=11.00000000, Page_Header="", Page_Footer="", Margin_type=0, Top_Margin=0.50000000, Left_Margin=0.50000000, Bottom_Margin=0.50000000, Right_Margin=0.50000000 }, Marker_Options={ Close_All="TRUE", Hide_Console="FALSE", Console_Left="FALSE", Console_Width=217, Main_Style="Maximized", MDI_Rect={ 0, 0, 892, 1063 } }, Dives={ { Dive="A", Windows={ { View_Index=0, Window_Info={ Window_Rect={ 0, -288, 400, 1008 }, Window_Style="Maximized Front", Window_Name="Theater [Previous Qtr Diveplan-Dive A]" }, Dependent_bool="FALSE", Colset={ Dive_Type="Normal", Dimension_Name="Theater", Action_List={ Actions={ { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater" }, Key_Indexes={ { "AMERICAS" } } }, { Action_Type="Focus", Focus_Rows="True" }, { Action_Type="Dimensions", v_dims={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag", "Product Item Family" }, Xtab_Bool="False", Xtab_Flip="False" }, { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag" }, Key_Indexes={ { "AMERICAS", "ATMOS", "Latin America CS Division", "37000 CS Region", "Mexico", "", "", "", "", "DIRECT", "EMC", "N", "0" } } } } }, Num_Palette_cols=0, Num_Palette_rows=0 }, Format={ Window_Type="Tabular", Tabular={ Num_row_labels=8 } } } } } }, Widget_Set={ Widget_Layout="Vertical", Go_Button=1, Picklist_Width=0, Sort_Subset_Dimensions="TRUE", Order={ } }, Views={ { Data_Type=1, dbname="Previous Qtr Diveplan", diveline_dbname="Current Qtr Diveplan", logical_name="Current Qtr Diveplan", cols={ { name="Total TSS installs", column_type="Calc[Total TSS installs]", output_type="Number", format_string="." }, { name="TSS Valid Connectivity Records", column_type="Calc[TSS Valid Connectivity Records]", output_type="Number", format_string="." }, { name="% TSS Connectivity Record", column_type="Calc[% TSS Connectivity Record]", output_type="Number" }, { name="TSS Not Applicable", column_type="Calc[TSS Not Applicable]", output_type="Number", format_string="." }, { name="TSS Customer Refusals", column_type="Calc[TSS Customer Refusals]", output_type="Number", format_string="." }, { name="% TSS Refusals", column_type="Calc[% TSS Refusals]", output_type="Number" }, { name="TSS Eligible for Physical Connectivity", column_type="Calc[TSS Eligible for Physical Connectivity]", output_type="Number", format_string="." }, { name="TSS Boxes with Physical Connectivty", column_type="Calc[TSS Boxes with Physical Connectivty]", output_type="Number", format_string="." }, { name="% TSS Physical Connectivity", column_type="Calc[% TSS Physical Connectivity]", output_type="Number" } }, dim_cols={ { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Connect In Type", column_type="Dimension[Connect In Type]", output_type="None" }, { name="Connect Home Type", column_type="Dimension[Connect Home Type]", output_type="None" }, { name="SymmConnect Enabled", column_type="Dimension[SymmConnect Enabled]", output_type="None" }, { name="Theater", column_type="Dimension[Theater]", output_type="None" }, { name="Division", column_type="Dimension[Division]", output_type="None" }, { name="Region", column_type="Dimension[Region]", output_type="None" }, { name="Sales Order Number", column_type="Dimension[Sales Order Number]", output_type="None" }, { name="Product Item Family", column_type="Dimension[Product Item Family]", output_type="None" }, { name="Item Serial Number", column_type="Dimension[Item Serial Number]", output_type="None" }, { name="Sales Order Deal Number", column_type="Dimension[Sales Order Deal Number]", output_type="None" }, { name="Item Install Date", column_type="Dimension[Item Install Date]", output_type="None" }, { name="SYR Last Dial Home Date", column_type="Dimension[SYR Last Dial Home Date]", output_type="None" }, { name="Maintained By Group", column_type="Dimension[Maintained By Group]", output_type="None" }, { name="PS Flag", column_type="Dimension[PS Flag]", output_type="None" }, { name="Connect Home Refusal Reason", column_type="Dimension[Connect Home Refusal Reason]", output_type="None", col_width=177 }, { name="Cust Name", column_type="Dimension[Cust Name]", output_type="None" }, { name="Sales Order Channel Type", column_type="Dimension[Sales Order Channel Type]", output_type="None" }, { name="Sales Order Type", column_type="Dimension[Sales Order Type]", output_type="None" }, { name="Part Model Key", column_type="Dimension[Part Model Key]", output_type="None" }, { name="Ship Date", column_type="Dimension[Ship Date]", output_type="None" }, { name="Model Number", column_type="Dimension[Model Number]", output_type="None" }, { name="Item Description", column_type="Dimension[Item Description]", output_type="None" }, { name="Customer Classification", column_type="Dimension[Customer Classification]", output_type="None" }, { name="CS Customer Name", column_type="Dimension[CS Customer Name]", output_type="None" }, { name="Install At Customer Number", column_type="Dimension[Install At Customer Number]", output_type="None" }, { name="Install at Country Name", column_type="Dimension[Install at Country Name]", output_type="None" }, { name="TLA Serial Number", column_type="Dimension[TLA Serial Number]", output_type="None" }, { name="Product Version", column_type="Dimension[Product Version]", output_type="None" }, { name="Avalanche Flag", column_type="Dimension[Avalanche Flag]", output_type="None" }, { name="Product Family", column_type="Dimension[Product Family]", output_type="None" }, { name="Project Number", column_type="Dimension[Project Number]", output_type="None" }, { name="PROJECT_STATUS", column_type="Dimension[PROJECT_STATUS]", output_type="None" } }, Available_Columns={ "Total TSS installs", "TSS Valid Connectivity Records", "% TSS Connectivity Record", "TSS Not Applicable", "TSS Customer Refusals", "% TSS Refusals", "TSS Eligible for Physical Connectivity", "TSS Boxes with Physical Connectivty", "% TSS Physical Connectivity", "Total Installs", "All Boxes with Valid Connectivty Record", "% All Connectivity Record", "Overall Refusals", "Overall Refusals %", "All Eligible for Physical Connectivty", "Boxes with Physical Connectivity", "% All with Physical Conectivity" }, Remaining_columns={ { name="Total Installs", column_type="Calc[Total Installs]", output_type="Number", format_string="." }, { name="All Boxes with Valid Connectivty Record", column_type="Calc[All Boxes with Valid Connectivty Record]", output_type="Number", format_string="." }, { name="% All Connectivity Record", column_type="Calc[% All Connectivity Record]", output_type="Number" }, { name="Overall Refusals", column_type="Calc[Overall Refusals]", output_type="Number", format_string="." }, { name="Overall Refusals %", column_type="Calc[Overall Refusals %]", output_type="Number" }, { name="All Eligible for Physical Connectivty", column_type="Calc[All Eligible for Physical Connectivty]", output_type="Number" }, { name="Boxes with Physical Connectivity", column_type="Calc[Boxes with Physical Connectivity]", output_type="Number" }, { name="% All with Physical Conectivity", column_type="Calc[% All with Physical Conectivity]", output_type="Number" } }, calcs={ { name="Total TSS installs", definition="Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Valid Connectivity Records", definition="Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% TSS Connectivity Record", definition="Total[PS Boxes w/ valid connectivity record (1=yes)] /Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Not Applicable", definition="Total[Bozes w/ valid connectivity record (1=yes)]-Total[Boxes Eligible (1=yes)]-Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="TSS Customer Refusals", definition="Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="% TSS Refusals", definition="Total[TSS Refusals]/Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="TSS Eligible for Physical Connectivity", definition="Total[TSS Eligible]-Total[Exception]", ts_flag="Not TS Calc" }, { name="TSS Boxes with Physical Connectivty", definition="Total[PS Physical Connectivity] - Total[PS Physical Connectivity, SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% TSS Physical Connectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" }, { name="Total Installs", definition="Total[Total Installs]", ts_flag="Not TS Calc" }, { name="All Boxes with Valid Connectivty Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% All Connectivity Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]/Total[Total Installs]", ts_flag="Not TS Calc" }, { name="Overall Refusals", definition="Total[Overall Refusals]", ts_flag="Not TS Calc" }, { name="Overall Refusals %", definition="Total[Overall Refusals]/Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="All Eligible for Physical Connectivty", definition="Total[Boxes Eligible (1=yes)]-Total[Exception]", ts_flag="Not TS Calc" }, { name="Boxes with Physical Connectivity", definition="Total[Boxes w/ phys conn]-Total[Boxes w/ phys conn,SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% All with Physical Conectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" } }, merge_type="consolidate", merge_dbs={ { dbname="connectivityallproducts.mdl", diveline_dbname="/DI_PSREPORTING/connectivityallproducts.mdl" } }, skip_constant_columns="FALSE", categories={ { name="Geography", dimensions={ "Theater", "Division", "Region", "Install at Country Name" } }, { name="Mappings and Flags", dimensions={ "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "Customer Installable", "PS Flag", "Top Level Flag", "Avalanche Flag" } }, { name="Product Information", dimensions={ "Product Family", "Product Item Family", "Product Version", "Item Description" } }, { name="Sales Order Info", dimensions={ "Sales Order Deal Number", "Sales Order Number", "Sales Order Type" } }, { name="Dates", dimensions={ "Item Install Date", "Ship Date", "SYR Last Dial Home Date" } }, { name="Details", dimensions={ "Item Serial Number", "TLA Serial Number", "Part Model Key", "Model Number" } }, { name="Customer Infor", dimensions={ "CS Customer Name", "Install At Customer Number", "Customer Classification", "Cust Name" } }, { name="Other Dimensions", dimensions={ "Model" } } }, Maintain_Category_Order="FALSE", popup_info="false" } } };

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  • Why is two-way binding in silverlight not working?

    - by Edward Tanguay
    According to how Silverlight TwoWay binding works, when I change the data in the FirstName field, it should change the value in CheckFirstName field. Why is this not the case? ANSWER: Thank you Jeff, that was it, for others: here is the full solution with downloadable code. XAML: <StackPanel> <Grid x:Name="GridCustomerDetails"> <Grid.RowDefinitions> <RowDefinition Height="Auto"/> <RowDefinition Height="Auto"/> <RowDefinition Height="*"/> </Grid.RowDefinitions> <Grid.ColumnDefinitions> <ColumnDefinition Width="Auto"/> <ColumnDefinition Width="300"/> </Grid.ColumnDefinitions> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="0" Grid.Column="0">First Name:</TextBlock> <TextBox Margin="10" Grid.Row="0" Grid.Column="1" Text="{Binding FirstName, Mode=TwoWay}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="1" Grid.Column="0">Last Name:</TextBlock> <TextBox Margin="10" Grid.Row="1" Grid.Column="1" Text="{Binding LastName}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="2" Grid.Column="0">Address:</TextBlock> <TextBox Margin="10" Grid.Row="2" Grid.Column="1" Text="{Binding Address}"/> </Grid> <Border Background="Tan" Margin="10"> <TextBlock x:Name="CheckFirstName"/> </Border> </StackPanel> Code behind: public Page() { InitializeComponent(); Customer customer = new Customer(); customer.FirstName = "Jim"; customer.LastName = "Taylor"; customer.Address = "72384 South Northern Blvd."; GridCustomerDetails.DataContext = customer; Customer customerOutput = (Customer)GridCustomerDetails.DataContext; CheckFirstName.Text = customer.FirstName; }

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  • How to created filtered reports in WPF?

    - by Michael Goyote
    Creating reports in WPF. I have two related tables. Table A-Customer: CustomerID(PK) Names Phone Number Customer Num Table B-Items: Products Price CustomerID I want to be able to generate a report like this: CustomerA Items Price Item A 10 Item B 10 Item C 10 --------------- Total 30 So this is what I have done: <Window x:Class="ReportViewerWPF.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:rv="clr-namespace:Microsoft.Reporting.WinForms; assembly=Microsoft.ReportViewer.WinForms" Title="Customer Report" Height="300" Width="400"> <Grid> <WindowsFormsHost Name="windowsFormsHost1"> <rv:ReportViewer x:Name="reportViewer1"/> </WindowsFormsHost> </Grid> Then I created a dataset and loaded the two tables, followed by a report wizard (dragged all the available fields and dropped them to the Values pane). The code behind the WPF window is this: public partial class CustomerReport : Window { public CustomerReport() { InitializeComponent(); _reportViewer.Load += ReportViewer_Load; } private bool _isReportViewerLoaded; private void ReportViewer_Load(object sender, EventArgs e) { if (!_isReportViewerLoaded) { Microsoft.Reporting.WinForms.ReportDataSource reportDataSource1 = new Microsoft.Reporting.WinForms.ReportDataSource(); HM2DataSet dataset = new HM2DataSet(); dataset.BeginInit(); reportDataSource1.Name = "DataSet";//This is the dataset name reportDataSource1.Value = dataset.CustomerTable; this.reportViewer1.LocalReport.DataSources.Add(reportDataSource1); this.reportViewer1.LocalReport.ReportPath = "../../Report3.rdlc"; dataset.EndInit(); HM2DataSetTableAdapters.CustomerTableAdapter funcTableAdapter = new HM2DataSetTableAdapters.CustomerTableAdapter(); funcTableAdapter.ClearBeforeFill = true; funcTableAdapter.Fill(dataset.CustomerTable); _reportViewer.RefreshReport(); _isReportViewerLoaded = true; } } As you might have guessed this loaded this list of customer with items and price: Customer Items Price Customer A Items A 10 Customer A Items B 10 Customer B Items D 10 Customer B Items C 10 How can I fine-tune this report to look like the one above, where the user can filter the customer he wants displayed on the report? Thanks in advance for the help. I would have preferred to use LINQ whenever filtering data

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  • Using the framework of the problems encountered SharpArch

    - by livebean
    I try to test SharpArch frame, directly in the provided example code to write some code to add test data, but unsuccessful, do not have any information to me! ICustomerRepository customerRepository = new CustomerRepository(); Customer customer = new Customer("Jack Chen"); customer.SetAssignedIdTo("JACKK"); customerRepository.Save(customer); I just had an instance of CustomerRepository operation, do not understand why there is no new data on the data table

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  • Getting a count of users each day in Mondrian MDX

    - by user1874144
    I'm trying to write a query to give me the total number of users for each customer per day. Here is what I have so far, which for each customer/day combination is giving the total number of user dimension entries without splitting them up by customer/day. WITH MEMBER [Measures].[MyUserCount] AS COUNT(Descendants([User].CurrentMember, [User].[User Name]), INCLUDEEMPTY) SELECT NON EMPTY CrossJoin([Date].[Date].Members, [Customer].[Customer Name].Members) ON ROWS, {[Measures].[MyUserCount]} on COLUMNS FROM [Users]

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  • SQL SERVER – Find Referenced or Referencing Object in SQL Server using sys.sql_expression_dependencies

    - by pinaldave
    A very common question which I often receive are: How do I find all the tables used in a particular stored procedure? How do I know which stored procedures are using a particular table? Both are valid question but before we see the answer of this question – let us understand two small concepts – Referenced and Referencing. Here is the sample stored procedure. CREATE PROCEDURE mySP AS SELECT * FROM Sales.Customer GO Reference: The table Sales.Customer is the reference object as it is being referenced in the stored procedure mySP. Referencing: The stored procedure mySP is the referencing object as it is referencing Sales.Customer table. Now we know what is referencing and referenced object. Let us run following queries. I am using AdventureWorks2012 as a sample database. If you do not have SQL Server 2012 here is the way to get SQL Server 2012 AdventureWorks database. Find Referecing Objects of a particular object Here we are finding all the objects which are using table Customer in their object definitions (regardless of the schema). USE AdventureWorks GO SELECT referencing_schema_name = SCHEMA_NAME(o.SCHEMA_ID), referencing_object_name = o.name, referencing_object_type_desc = o.type_desc, referenced_schema_name, referenced_object_name = referenced_entity_name, referenced_object_type_desc = o1.type_desc, referenced_server_name, referenced_database_name --,sed.* -- Uncomment for all the columns FROM sys.sql_expression_dependencies sed INNER JOIN sys.objects o ON sed.referencing_id = o.[object_id] LEFT OUTER JOIN sys.objects o1 ON sed.referenced_id = o1.[object_id] WHERE referenced_entity_name = 'Customer' The above query will return all the objects which are referencing the table Customer. Find Referenced Objects of a particular object Here we are finding all the objects which are used in the view table vIndividualCustomer. USE AdventureWorks GO SELECT referencing_schema_name = SCHEMA_NAME(o.SCHEMA_ID), referencing_object_name = o.name, referencing_object_type_desc = o.type_desc, referenced_schema_name, referenced_object_name = referenced_entity_name, referenced_object_type_desc = o1.type_desc, referenced_server_name, referenced_database_name --,sed.* -- Uncomment for all the columns FROM sys.sql_expression_dependencies sed INNER JOIN sys.objects o ON sed.referencing_id = o.[object_id] LEFT OUTER JOIN sys.objects o1 ON sed.referenced_id = o1.[object_id] WHERE o.name = 'vIndividualCustomer' The above query will return all the objects which are referencing the table Customer. I am just glad to write above query. There are more to write to this subject. In future blog post I will write more in depth about other DMV which also aids in finding referenced data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL DMV, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL, Technology

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • A Hot Topic - Profitability and Cost Management

    - by john.orourke(at)oracle.com
    Maybe it's due to the recent recession, or current economic recovery but a hot topic and area of focus for many organizations these days is profitability and cost management.  For most organizations, aggressive cost-cutting and cost management were critical to remaining profitable while top line revenue was flat or shrinking.  However, now we are seeing many organizations taking a more "surgical" approach to profitability and cost management, by accurately allocating revenue and costs to individual product lines, services, customer segments, locations, channels and other lines of business to understand which ones are truly profitable and which ones are not.  Based on these insights, managers can make more informed decisions about which products or services to invest in or retire, how to price their products or services for different customer segments, and where to focus their marketing and customer service resources. The most common industries where this product, service and customer-focused costing and profitability analysis is being adopted include financial services, consumer packaged goods, retail and manufacturing.  However we are seeing adoption of profitability and cost management applications in other industries and use cases.  Here are a few examples: Telecommunications Industry:  Network Costing and Management to identify the most cost effective and/or profitable network areas, to optimize existing resources, infrastructure and network capacity.  Regulatory Cost Accounting to perform more accurate allocations of revenue and costs across services and customer segments, improve ability to set billing rates for future periods, for various products and customer segments and more easily develop analysis needed for rate case proposals. Healthcare Insurance:  Visually, justifiable Medical Loss Ratio results, better knowledge of the cost to service healthcare plans and members, accurate understanding of member segment and plan profitability, improved marketing programs through better member segmentation. Public Sector:  Statutory / Regulatory Compliance:  A variety of statutory and regulatory documents state explicitly or implicitly that the use of government resources must be properly tracked and tied to performance goals.  Managerial costing methods implemented through Cost Management applications provide unparalleled visibility into costs and shared services usage throughout a Public Sector agency. Funding Support:  Regulations require public sector funding requests to be evaluated based upon the ability to achieve performance goals against the associated cost.   Improved visibility and understanding of costs of different programs/services means that organizations can demonstrably monitor performance and the associated resource costs improve the chances of having their funding requests granted. Profitability and Cost Management is one of the fastest-growing solution areas in Oracle's Enterprise Performance Management product line and we are seeing a growing number of customer successes across geographies and industries.  Listed below are just a few examples.  Here's a link to the replay from a recent webcast on this topic which featured Schroders Plc, a UK-based Financial Services company: http://www.oracle.com/go/?&Src=7011668&Act=168&pcode=WWMK10037859MPP043 Here's a link to a case study on Shenhua Guohua Power in China: http://www.oracle.com/us/corporate/customers/shenhua-snapshot-159574.pdf Here's a link to information on Oracle's web site about our profitability and cost management solutions: http://www.oracle.com/us/solutions/ent-performance-bi/performance-management/profitability-cost-mgmt/index.html

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • LIVE: Oracle FY13 Partner Kickoff - Red Stack. Red Team. Engineered to Win.

    - by Kristin Rose
    Oracle’s FY13 Partner Kickoff is still in full swing and what an exciting day it has already been! Oracle executives started their mornings off at 5 a.m. to address our partners from around the world. The day began with the EMEA region, closely followed by the North America region in front of a live audience, and then on to Latin America! But hang tight because Japan and APAC are up next!If you haven’t already done so, be sure you register to watch the rest of the show. Also, join the Twitter conversation via #OPN and @OraclePartners and keep sending in those questions. Here is what the rest of the day looks like: JAPAN - 6:00pm – 7:30pm PT APAC - 8:00 pm – 9:30pm PT We also had a chance to speak with Nick Kritikos, VP of Partner Enablement and host of the PKO after show, “Partner Pulse”, to get his thoughts on the day. See what Nick had to say below: To all of our Partners, thanks for tuning in! Until next year, Good Selling,The OPN Communications Team

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Where can work-at-home coders go to find other coders to real-time chat with and get support like they were on a large team at an established company?

    - by cypherblue
    I used to work in an office surrounded by a large team of programmers where we all used the same languages and had different expertises. Now that I am on my own forming a startup at home, my productivity is suffering because I miss having people I can talk to for specific help, inspiration and reality checks when working on a coding problem. I don't have access to business incubators or shared (co-working) office spaces for startups so I need to chat with people virtually. Where can I go for real-time chat with other programmers and developers (currently I'm looking for people developing for the web, javascript and python) for live debugging and problem-solving of the tasks I am working on? And what other resources can I use to get fellow programmer support?

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  • All for one and one for all…the power of partnership in higher education

    - by Student Solutions Team-Oracle
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Recently, several of our Oracle student solutions team members were in Latin America at a user group conference. Not an Oracle user group—although the conference was about and for higher education customers using Oracle software—but a Higher Education User Group (HEUG) conference. So what’s the difference? First of all, the HEUG is an entirely independent organization from Oracle, incorporated as a 501(c)(3) non-profit corporation governed by a Board of Directors. As a self-governing organization, the more than 23,000 higher education members (and growing!) actively participate in a multitude of initiatives, communications and shared-learning opportunities that benefit each of them and their institutions. For example, one of these programs includes 16 active and effective Product Advisor Groups (PAGs) that interact directly with Oracle management, developers and business partners to provide input into product strategies and improvements. The HEUG also provides a variety of online tools to help its members navigate the world of Oracle applications software. There’s a lot more that this organization does, but you can go to www.heug.org yourself to learn more. We want to get back to our story! Anyway, as we were leaving the HEUG conference in Latin America, one of the guests invited to attend commented: “Do these users realize and appreciate how many people from Oracle come to support them? You have a much larger representation at these types of conferences than any other vendor. It shows the tremendous support you have for your higher education customers.” So that’s it! This is why the partnership between the HEUG and Oracle is so powerful and unique in the software industry. Two distinct, independent organizations come together focused entirely on providing the highest value and mutual benefit to each member, each organization and the larger higher education community. Through open communications and active engagement since the HEUG was formed in 1998, our partnership today is stronger than it has ever been and membership growing globally. Result? Everyone benefits. All for one and one for all—we are in this together. We’ve got a lot going on in the student solutions team and are working closely with customers and the HEUG to move ahead on continued development for PeopleSoft Campus Solutions 9.2 and a new Oracle Student Cloud. Come back here for more stories, news and information! --Oracle Student Solutions Team  

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  • Software to simplify displaying build status on a big visible monitor for team?

    - by MikeJ
    I had a little bit of budget left at year end and I wanted to start a little skunk works project to display build status what everyone was working on (our team is aobut 10 folks all told). I am thinking to buy a 47" LCD HD TV and drive it from a small pc via a browser/.NET web application. I was going to build the software over the christmas break since we are closed for 2 weeks starting this Friday. I thought I would solicit advise/feedback on what other teams had done. a lot of the tools we use SVN, Mantis have RSS feeds that I was thinking to render. Is this the way to go ? Thanks for any feedback in advance.

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