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• Getting link using specific text

  - by jess

  Hi, From HTML body,I have to extract link which has text "Customer".For example <a href="google.com">Customer </a> I was thinking of using regex. What regex to use?

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• WCF Service returning 400 error: The body of the message cannot be read because it is empty

  - by Josh

  I have a WCF service that is causing a bit of a headache. I have tracing enabled, I have an object with a data contract being built and passed in, but I am seeing this error in the log: <TraceData> <DataItem> <TraceRecord xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord" Severity="Error"> <TraceIdentifier>http://msdn.microsoft.com/en-US/library/System.ServiceModel.Diagnostics.ThrowingException.aspx</TraceIdentifier> <Description>Throwing an exception.</Description> <AppDomain>efb0d0d7-1-129315381593520544</AppDomain> <Exception> <ExceptionType>System.ServiceModel.ProtocolException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>There is a problem with the XML that was received from the network. See inner exception for more details.</Message> <StackTrace> at System.ServiceModel.Channels.HttpRequestContext.CreateMessage() at System.ServiceModel.Channels.HttpChannelListener.HttpContextReceived(HttpRequestContext context, Action callback) at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state) at System.Runtime.IOThreadScheduler.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) </StackTrace> <ExceptionString> System.ServiceModel.ProtocolException: There is a problem with the XML that was received from the network. See inner exception for more details. ---&amp;gt; System.Xml.XmlException: The body of the message cannot be read because it is empty. --- End of inner exception stack trace --- </ExceptionString> <InnerException> <ExceptionType>System.Xml.XmlException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>The body of the message cannot be read because it is empty.</Message> <StackTrace> at System.ServiceModel.Channels.HttpRequestContext.CreateMessage() at System.ServiceModel.Channels.HttpChannelListener.HttpContextReceived(HttpRequestContext context, Action callback) at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state) at System.Runtime.IOThreadScheduler.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) </StackTrace> <ExceptionString>System.Xml.XmlException: The body of the message cannot be read because it is empty.</ExceptionString> </InnerException> </Exception> </TraceRecord> </DataItem> </TraceData> So, here is my service interface: [ServiceContract] public interface IRDCService { [OperationContract] Response<Customer> GetCustomer(CustomerRequest request); [OperationContract] Response<Customer> GetSiteCustomers(CustomerRequest request); } And here is my service instance public class RDCService : IRDCService { ICustomerService customerService; public RDCService() { //We have to locate the instance from structuremap manually because web services *REQUIRE* a default constructor customerService = ServiceLocator.Locate<ICustomerService>(); } public Response<Customer> GetCustomer(CustomerRequest request) { return customerService.GetCustomer(request); } public Response<Customer> GetSiteCustomers(CustomerRequest request) { return customerService.GetSiteCustomers(request); } } The configuration for the web service (server side) looks like this: <system.serviceModel> <diagnostics> <messageLogging logMalformedMessages="true" logMessagesAtServiceLevel="true" logMessagesAtTransportLevel="true" /> </diagnostics> <services> <service behaviorConfiguration="MySite.Web.Services.RDCServiceBehavior" name="MySite.Web.Services.RDCService"> <endpoint address="http://localhost:27433" binding="wsHttpBinding" contract="MySite.Common.Services.Web.IRDCService"> <identity> <dns value="localhost:27433" /> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services> <behaviors> <serviceBehaviors> <behavior name="MySite.Web.Services.RDCServiceBehavior"> <!-- To avoid disclosing metadata information, set the value below to false and remove the metadata endpoint above before deployment --> <serviceMetadata httpGetEnabled="true"/> <!-- To receive exception details in faults for debugging purposes, set the value below to true. Set to false before deployment to avoid disclosing exception information --> <serviceDebug includeExceptionDetailInFaults="true"/> <dataContractSerializer maxItemsInObjectGraph="6553600" /> </behavior> </serviceBehaviors> </behaviors> </system.serviceModel> Here is what my request object looks like [DataContract] public class CustomerRequest : RequestBase { [DataMember] public int Id { get; set; } [DataMember] public int SiteId { get; set; } } And the RequestBase: [DataContract] public abstract class RequestBase : IRequest { #region IRequest Members [DataMember] public int PageSize { get; set; } [DataMember] public int PageIndex { get; set; } #endregion } And my IRequest interface public interface IRequest { int PageSize { get; set; } int PageIndex { get; set; } } And I have a wrapper class around my service calls. Here is the class. public class MyService : IMyService { IRDCService service; public MyService() { //service = new MySite.RDCService.RDCServiceClient(); EndpointAddress address = new EndpointAddress(APISettings.Default.ServiceUrl); BasicHttpBinding binding = new BasicHttpBinding(BasicHttpSecurityMode.None); binding.TransferMode = TransferMode.Streamed; binding.MaxBufferSize = 65536; binding.MaxReceivedMessageSize = 4194304; ChannelFactory<IRDCService> factory = new ChannelFactory<IRDCService>(binding, address); service = factory.CreateChannel(); } public Response<Customer> GetCustomer(CustomerRequest request) { return service.GetCustomer(request); } public Response<Customer> GetSiteCustomers(CustomerRequest request) { return service.GetSiteCustomers(request); } } and finally, the response object. [DataContract] public class Response<T> { [DataMember] public IEnumerable<T> Results { get; set; } [DataMember] public int TotalResults { get; set; } [DataMember] public int PageIndex { get; set; } [DataMember] public int PageSize { get; set; } [DataMember] public RulesException Exception { get; set; } } So, when I build my CustomerRequest object and pass it in, for some reason it's hitting the server as an empty request. Any ideas why? I've tried upping the object graph and the message size. When I debug it stops in the wrapper class with the 400 error. I'm not sure if there is a serialization error, but considering the object contract is 4 integer properties I can't imagine it causing an issue.

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• criticle join query mysql

  - by Bharanikumar

  i have table country and having country name and country code, i have customer table having countomer mobile number like customer_mobile field values like 0044-123456798 , 0024-582654753 , 012-52686145 , i want to populate my country oce into combo, that country name should in customer table which country code count is high that country name should come in the dropdown list top , How to write the join query... Thanks

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• Regarding data storage in ecommerce applications

  - by geeth

  Why is MainFrame better choice to stores data related to customer, orders etc? I work with a online retail store, they use .net technologies for applications and MainFrames for storing product, customer, order etc related data. Is SQL DB server not a good option for these type of applications? How is MainFrames better choice than SQL DB? Please provide your insight.

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• MVC3 - render view that is not a method in a controller

  - by scoo-b

  I don't know how to best describe my requirement, but here goes. I'm trying to render a view from the following controller/model in a nopCommerce application: CustomerController.cs snippet: [NonAction] protected CustomerNavigationModel GetCustomerNavigationModel(Customer customer) { var model = new CustomerNavigationModel(); model.HideAvatar = !_customerSettings.AllowCustomersToUploadAvatars; model.HideRewardPoints = !_rewardPointsSettings.Enabled; model.HideForumSubscriptions = !_forumSettings.ForumsEnabled || !_forumSettings.AllowCustomersToManageSubscriptions; model.HideReturnRequests = !_orderSettings.ReturnRequestsEnabled || _orderService.SearchReturnRequests(customer.Id, 0, null).Count == 0; model.HideDownloadableProducts = _customerSettings.HideDownloadableProductsTab; model.HideBackInStockSubscriptions = _customerSettings.HideBackInStockSubscriptionsTab; return model; } CustomerNavigationModel.cs: public partial class CustomerNavigationModel : BaseNopModel { public bool HideInfo { get; set; } public bool HideAddresses { get; set; } public bool HideOrders { get; set; } public bool HideBackInStockSubscriptions { get; set; } public bool HideReturnRequests { get; set; } public bool HideDownloadableProducts { get; set; } public bool HideRewardPoints { get; set; } public bool HideChangePassword { get; set; } public bool HideAvatar { get; set; } public bool HideForumSubscriptions { get; set; } public CustomerNavigationEnum SelectedTab { get; set; } } public enum CustomerNavigationEnum { Info, Addresses, Orders, BackInStockSubscriptions, ReturnRequests, DownloadableProducts, RewardPoints, ChangePassword, Avatar, ForumSubscriptions } MyAccountNavigation.cshtml snippet: @model CustomerNavigationModel @using Nop.Web.Models.Customer; @if (!Model.HideInfo) { <li><a href="@Url.RouteUrl("CustomerInfo")" class="@if (Model.SelectedTab == CustomerNavigationEnum.Info) {<text>active</text>} else {<text>inactive</text>}">@T("Account.CustomerInfo")</a></li>} Views: @Html.Partial("MyAccountNavigation", Model.NavigationModel, new ViewDataDictionary()) I am aware that it is unable to render MyAccountNavigation because it doesn't exist in the controller. However, depending on which page the syntax is placed it works. So is there a way to achieve that without changing the code in the controller? Thanks in advance.

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• How to override a Magento administration panel?

  - by Michelangelo

  Hi guys, I would like to know how have I do to add a field in the customer administration at system-configuration-Customer settings panel. Have I create the system.xml file from the core and paste in the local folder with the same path? and have I maintain all the content of the file or I can write only the portion interested? thanks

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• Magento - How to select mysql rows by max value?

  - by Damodar Bashyal

  mysql> SELECT * FROM `log_customer` WHERE `customer_id` = 224 LIMIT 0, 30; +--------+------------+-------------+---------------------+-----------+----------+ | log_id | visitor_id | customer_id | login_at | logout_at | store_id | +--------+------------+-------------+---------------------+-----------+----------+ | 817 | 50139 | 224 | 2011-03-21 23:56:56 | NULL | 1 | | 830 | 52317 | 224 | 2011-03-27 23:43:54 | NULL | 1 | | 1371 | 136549 | 224 | 2011-11-16 04:33:51 | NULL | 1 | | 1495 | 164024 | 224 | 2012-02-08 01:05:48 | NULL | 1 | | 2130 | 281854 | 224 | 2012-11-13 23:44:13 | NULL | 1 | +--------+------------+-------------+---------------------+-----------+----------+ 5 rows in set (0.00 sec) mysql> SELECT * FROM `customer_entity` WHERE `entity_id` = 224; +-----------+----------------+---------------------------+----------+---------------------+---------------------+ | entity_id | entity_type_id | email | group_id | created_at | updated_at | +-----------+----------------+---------------------------+----------+---------------------+---------------------+ | 224 | 1 | [email protected] | 3 | 2011-03-21 04:59:17 | 2012-11-13 23:46:23 | +-----------+----------------+---------------------------+----------+--------------+----------+-----------------+ 1 row in set (0.00 sec) How can i search for customers who hasn't logged in for last 10 months and their account has not been updated for last 10 months. I tried below but failed. $collection = Mage::getModel('customer/customer')->getCollection(); $collection->getSelect()->joinRight(array('l'=>'log_customer'), "customer_id=entity_id AND MAX(l.login_at) <= '" . date('Y-m-d H:i:s', strtotime('10 months ago')) . "'")->group('e.entity_id'); $collection->addAttributeToSelect('*'); $collection->addFieldToFilter('updated_at', array( 'lt' => date('Y-m-d H:i:s', strtotime('10 months ago')), 'datetime'=>true, )); $collection->addAttributeToFilter('group_id', array( 'neq' => 5, )); Above tables have one customer for reference. I have no idea how to use MAX() on joins. Thanks UPDATE: This seems returning correct data, but I would like to do magento way using resource collection, so i don't need to do load customer again on for loop. $read = Mage::getSingleton('core/resource')->getConnection('core_read'); $sql = "select * from ( select e.*,l.login_at from customer_entity as e left join log_customer as l on l.customer_id=e.entity_id group by e.entity_id order by l.login_at desc ) as l where ( l.login_at <= '".date('Y-m-d H:i:s', strtotime('10 months ago'))."' or ( l.created_at <= '".date('Y-m-d H:i:s', strtotime('10 months ago'))."' and l.login_at is NULL ) ) and group_id != 5"; $result = $read->fetchAll($sql); I have loaded full shell script to github https://github.com/dbashyal/Magento-ecommerce-Shell-Scripts/blob/master/shell/suspendCustomers.php

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• Getting the data out of the data Formview

  - by QEDDave

  I have an ASP pg with a formview list control on it that hooks up to a sql database customer table I want to access the customer name outside the form. How do I: A) access the bound text box in the form view template? Something like Text1.text=formview1.customername.text (that doesn't work but that's the kinda thing) B) access the database field in the table that the sqlsource connects to to feed the formview Really appreciate the help. I bet it's easy to do but I'm just not getting there.

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• Generic DRM (Distributed resource management) wrapper

  - by Pavel Bernshtam

  I need to write a software, which launches DRM jobs in a customer environment and monitors those jobs status. It should work with various customer environments and DRMs - like LSF, Sun Grid and others. Can you recommend some 3rd party library, which hides DRM differences from me and has API like "launch job", "get list of jobs", "get job status" etc. ? Both Java and native libraries are good for me.

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• NHibernate find

  - by Cory

  I have a 'Customer' table with 'FirstName' and 'LastName' columns. I have to execute a search on the 'Customer' table after 'FirstName', 'LastName' and 'FirstName + LastName' depending on a TextBox text. What's the besty way/query to implement this using NHibernate or SQL query?

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• Rewriting a statement using LINQ(C#)

  - by Thinking

  Is it possible to write the folowing using lambda(C#) private static void GetRecordList(List<CustomerInfo> lstCustinfo) { for (int i = 1; i <= 5; i++) { if (i % 2 == 0) lstCustinfo.Add(new CustomerInfo { CountryCode = "USA", CustomerAddress = "US Address" + i.ToString(), CustomerName = "US Customer Name" + i.ToString(), ForeignAmount = i * 50 }); else lstCustinfo.Add(new CustomerInfo { CountryCode = "UK", CustomerAddress = "UK Address" + i.ToString(), CustomerName = "UK Customer Name" + i.ToString(), ForeignAmount = i * 80 }); } }

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• NHibernate: How to-reconfigure mappings at runtime?

  - by George Mauer

  Let's get this out of the way first: I know that SessionFactory is immutable - I'm trying to change the Configuration at runtime and regenerate ISessionFactory. Specifically, I have a Customer mapped that will have some fields added to its dynamic-component node at runtime. I would like to do something like this var newSessionFactory = previousConfiguration .RemoveClassMapping(typeof(Customer)) .AddXmlString(newMappingForCustomer) .BuildSessionFactory(); However, I don't see any obvious way to remove a mapping, is there anything I can do short of regenerating the entire Configuration?

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• set the focus on the scroller when button is clicked

  - by liz

  hi i have a script <script type="text/javascript"> window.addEvent('domready', function(){ var totIncrement = 0; var increment = 560; var maxRightIncrement = increment*(-6); var fx = new Fx.Style('slider-list', 'margin-left', { duration: 1000, transition: Fx.Transitions.Back.easeInOut, wait: true }); //------------------------------------- // EVENTS for the button "previous" $('previous').addEvents({ 'click' : function(event){ if(totIncrement<0){ totIncrement = totIncrement+increment; fx.stop() fx.start(totIncrement); } } }); //------------------------------------- // EVENTS for the button "next" $('next').addEvents({ 'click' : function(event){ if(totIncrement>maxRightIncrement){ totIncrement = totIncrement-increment; fx.stop() fx.start(totIncrement); } } }) }); </script> in mootools v1.1 it makes a scroller function at the bottom of my html page. but when i click the next button the page's focus moves to the top of the page. how do i keep it on the scroller? this is the html fragment: <h3>Our Pastas</h3> <div id="slider-buttons"> <a href="#" id="previous">Previous</a> | <a href="#" id="next">Next</a&gt; </div> <div id="slider-stage"> <ul id="slider-list"> <li class="list_item"> <div id="thumbnail"><a href="xxx/product-catalog/pasta/long-pasta-in-brown-bags/bucatini"><img src="xxx/images/stories/products/_thumb1/bucatini.gif"></a></div><h4><a href="xxx/product-catalog/pasta/long-pasta-in-brown-bags/bucatini">Rustichella d'Abruzzo Bucatini</a></h4> </li> <li class="list_item"> <div id="thumbnail"><a href="xxx/product-catalog/pasta/pasta-in-trays/calamarata"><img src="xxx/images/stories/products/_thumb1/calamarata.jpg"></a></div><h4><a href="xxx/product-catalog/pasta/pasta-in-trays/calamarata">Rustichella d'Abruzzo Calamarata</a></h4> </li> <li class="list_item"> <div id="thumbnail"><a href="xxx/product-catalog/pasta/pasta-in-trays/cannolicchi"><img src="xxx/images/stories/products/_thumb1/cannolicchi.jpg"></a></div><h4><a href="xxx/product-catalog/pasta/pasta-in-trays/cannolicchi">Rustichella d'Abruzzo Cannolicchi</a></h4> </li> </ul></div>

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• Detecting abuse for post rating system

  - by Steven smethurst

  I am using a wordpress plugin called "GD Star Rating" to allow my users to vote on stories that I post to one of my websites. http://everydayfiction.com/ Recently we have been having a lot of abuse of the system. Stories that have obviously been voted up artificially. "GD Star Rating" creates some detailed logs when a user votes on a story. Including; IP, Time of vote, and user_adgent, ect.. For example this story has 181 votes with an average of 5.7 http://www.everydayfiction.com/snowman-by-shaun-simon/ Most other stories only get around ~40 votes each day. At first I thought that the story got on to a social bookmarking site Digg, Stumbleupon ect... but after checking the logs I found that this story is getting the same amount of traffic that a normal story gets ~2k-3k. I checked if all the votes for this perpendicular story where coming from a the same IP address. I could see this happening if a user was at a school's computer lab using all their lab computers to vote up this story. Not one duplicate IP address in the log for this story. SELECT ip, COUNT(*) as count FROM wp_gdsr_votes_log WHERE id=3932 GROUP BY (ip ) ORDER BY count DESC Next I thought that a use might be using a proxy to vote up a story. I checked this by grouping all the browser user_agent together to see if there a single browser voting in a perpendicular way. At most 7 users where using a similar browser but voted sporadically (1-5), no evidence of wrong doing. SELECT user_agent, COUNT(*) as count FROM wp_gdsr_votes_log WHERE id=3932 GROUP BY ( user_agent) ORDER BY count DESC I check was to see if all the votes came in at a once. Maybe someone has a really interesting bot that can change the user_adgent and uses proxies, ect... At most 5 votes came with in 2 mins of each other. It doesn't seem to be any regularity on how people vote (IE a 5 vote does not come in once a min) SELECT * FROM wp_gdsr_votes_log WHERE id =3932 AND vote=5 ORDER BY wp_gdsr_votes_log.voted DESC The obvious solution to this problem is to force people to login before they are allowed to vote. But I would prefer to not have to go down that route unless it is absolutely necessary. I'm looking for suggestions on things to test for to detect the abuse.

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• How to print element values when iterating through XML document in PHP

  - by pharma_joe

  I am iterating through the results of a service call to yahoo news thus: //Send service request if (!$yahooResults = file_get_contents($yahooRequest)) { echo 'Error processing service request'; } //Read result into xml document $yahooResultXml = new DOMDocument('1.0', 'UTF-8'); $yahooResultXml-loadXML($yahooResults); //Build page include_once('components/pageHeader.php'); echo 'Search Results'; //echo $yahooResultXml-saveHTML(); //Iterate over each Result node $stories = $yahooResultXml-getElementsByTagName('Result'); foreach ($stories as $story) { //Title //Summary //Url //Source //Language //Publish Date //Modification Date } include_once('components/pageFooter.php'); Each Title is in a Title node within a Result Node. I cannot figure out how to simply echo the content of the Title node!

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• In MVC framworks (such as Ruby on Rails), does usually Model spell as singular and controller and vi

  - by Jian Lin

  I usually see Ruby on Rails books using script/generate model Story name:string link:string which is a singular Story, while when it is controller script/generate controller Stories index then the Story now is Stories, which is plural. Is this a standard on Ruby on Rails? Is it true in other MVC frameworks too, like CakePHP, Symfony, Django, or TurboGears? I see that in the book Rails Space, the controller is also called User, which is the same as the model name, and it is the only exception I see. Update: also, when scaffold is done on Ruby on Rails, then automatically, the model is singular and the controller and view are both plural.

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• Can I redefine an XML element definition?

  - by joe

  For example, I would like to include <feetFromWater> in my <house> element. But here is the catch... I would like to keep the element name <house> and I do not want to modify the original definition. FILE: baseProperty.mod <!ELEMENT house (%size;%stories;)> <!ATTLIST house %univ-atts; outputclass CDATA #IMPLIED > FILE: beachHouse.mod (This file references baseProperty.mod) <!ELEMENT beachHouse (%size;%stories;%feetFromWater)> <!ATTLIST beachHouse %univ-atts; outputclass CDATA #IMPLIED > Is there a way to do the following without renaming from <house> to <beachHouse>?

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• problem in decreasing page's queries

  - by Mac Taylor

  hey guys i have a tag table in my php/mysql project that looks like this Table name : bt_tags Table fileds : tid,tag and for every story rows there is a filed named : tags Table name: stories table filed : tags that saved in this field as ids 1 5 6 space between them now problem : when using while loop to fetch all fields in story table , the page uses 1 query to show every stories' detail but for showing tag's names , i should query another table to find names , we have ids stored in story table now i used for loop between while loop to show tag names but im sure there is a better way to decrease page queries how can i improve this script and show tag's names without using *for loop ?* $result = $db->sql_query("SELECT * FROM ".STORY_TABLE." "); while ($row = $db->sql_fetchrow($result)) { //fetching other $vars ---- $tags_id = explode(" ",$row['tags']); $c = count($tags_id); for($i=1;$i<$c-1;$i++){ list($tag_name,$slug) = $db->sql_fetchrow($db->sql_query( 'SELECT `tag`,`slug` FROM `bt_tags` WHERE `tid` = "'.tags_id[$i].'" LIMIT 1' )); $sow_tags = '$tag_name,'; }

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• How Expedia Made My New Bride Cry

  - by Lance Robinson

  Tweet this? Email Expedia and ask them to give me and my new wife our honeymoon? When Expedia followed up their failure with our honeymoon trip with a complete and total lack of acknowledgement of any responsibility for the problem and endless loops of explaining the issue over and over again - I swore that they would make it right. When they brought my new bride to tears, I got an immediate and endless supply of motivation. I hope you will help me make them make it right by posting our story on Twitter, Facebook, your blog, on Expedia itself, and when talking to your friends in person about their own travel plans.   If you are considering using them now for an important trip - reconsider. Short summary: We arrived early for a flight - but Expedia had made a mistake with the data they supplied to JetBlue and Emirates, which resulted in us not being able to check in (one leg of our trip was missing)!  At the time of this post, three people (myself, my wife, and an exceptionally patient JetBlue employee named Mary) each spent hours on the phone with Expedia.  I myself spent right at 3 hours (according to iPhone records), Lauren spent an hour and a half or so, and poor Mary was probably on the phone for a good 3.5 hours.  This is after 5 hours total at the airport.  If you add up our phone time, that is nearly 8 hours of phone time over a 5 hour period with little or no help, stall tactics (?), run-around, denial, shifting of blame, and holding. Details below (times are approximate): First, my wife and I were married yesterday - June 18th, the 3 year anniversary of our first date. She is awesome. She is the nicest person I have ever known, a ton of fun, absolutely beautiful in every way. Ok enough mushy - here are the dirty details. 2:30 AM - Early Check-in Attempt - we attempted to check-in for our flight online. Some sort of technology error on website, instructed to checkin at desk. 4:30 AM - Arrive at airport. Try to check-in at kiosk, get the same error. We got to the JetBlue desk at RDU International Airport, where Mary helped us. Mary discovered that the Expedia provided itinerary does not match the Expedia provided tickets. We are informed that when that happens American, JetBlue, and others that use the same software cannot check you in for the flight because. Why? Because the itinerary was missing a leg of our flight! Basically we were not shown in the system as definitely being able to make it home. Mary called Expedia and was put on hold by their automated system. 4:55 AM - Mary, myself, and my brand new bride all waited for about 25 minutes when finally I decided I would make a call myself on my iPhone while Mary was on the airport phone. In their automated system, I chose "make a new reservation", thinking they might answer a little more quickly than "customer service". Not surprisingly I was connected to an Expedia person within 1 minute. They informed me that they would have to forward me to a customer service specialist. I explained to them that we were already on hold for that and had been for nearly half an hour, that we were going on our honeymoon and that our flight would be leaving soon - could they please help us. "Yes, I will help you". I hand the phone to JetBlue Mary who explains the situation 3 or 4 times. Obviously I couldn't hear both ends of the conversation at this point, but the Expedia person explained what the problem was by stating exactly what Mary had just spent 15 minutes explaining. Mary calmly confirms that this is the problem, and asks Expedia to re-issue the itinerary. Expedia tells Mary that they'll have to transfer her to customer service. Mary asks for someone specific so that we get an answer this time, and goes on hold. Mary get's connected, explains the situation, and then Mary's connection gets terminated. 5:10 AM - Mary calls back to the Expedia automated system again, and we wait for about 5 minutes on hold this time before I pick up my iPhone and call Expedia again myself. Again I go to sales, a person picks up the phone in less than a minute. I explain the situation and let them know that we are now very close to missing our flight for our honeymoon, could they please help us. "Yes, I will help you". Again I give the phone to Mary who provides them with a call back number in case we get disconnected again and explains the situation again. More back and forth with Expedia doing nothing but repeating the same questions, Mary answering the questions with the same information she provided in the original explanation, and Expedia simply restating the problem. Mary again asks them to re-issue the itinerary, and explains that doing so will fix the problem. Expedia again repeats the problem instead of fixing it, and Mary's connection gets terminated. 5:20 AM - Mary again calls back to Expedia. My beautiful bride also calls on her own phone. At this point she is struggling to hold back her tears, stumbling through an explanation of all that has happened and that we are about to miss our flight. Please help us. "Yes, I will help". My beautiful bride's connection gets terminated. Ok, maybe this disconnection isn't an accident. We've now been disconnected 3 times on two different phones. 5:45 AM - I walk away and pleadingly beg a person to help me. They "escalate" the issue to "Rosy" (sp?) at Expedia. I go through the whole song and dance again with Rosy, who gives me the same treatment Mary was given. Rosy blames JetBlue for now having the correct data. Meanwhile Mary is on the phone with Emirates Air (the airline for the second leg of our trip), who agrees with JetBlue that Expedia's data isn't up to date. We are informed by two airport employees that issues like this with Expedia are not uncommon, and that the fix is simple. On the phone iwth Rosy, I ask her to re-issue the itinerary because we are about to miss our flight. She again explains the problem to me. At this point, I am standing at the window, pleading with Rosy to help us get to our honeymoon, watching our airplane. Then our airplane leaves without us. 6:03 AM - At this point we have missed our flight. Re-issuing the itinerary is no longer a solution. I ask Rosy to start from the beginning and work us up a new trip. She says that she cannot do that. She says that she needs to talk to JetBlue and Emirates and find out why we cannot check-in for our flight. I remind Rosy that our flight has already left - I just watched it taxi away - it no longer matters why (not to mention the fact that we already knew why, and have known why since 4:30 AM), and have known the solution since 4:30 AM. Rosy, can you please book a new trip? Yes, but it will cost $400. Excuse me? Now you can, but it will cost ME to fix your mistake? Rosy says that she can escalate the situation to her supervisor but that will take 1.5 hours. 6:15 AM - I told Rosy that if they had re-issued the itinerary as JetBlue asked (at 4:30 AM), my new wife and I might be on the airplane now instead of dealing with this on the phone and missing the beginning (and how much more?) of our honeymoon. Rosy said that it was not necessary to re-issue the itinerary. Out of curiosity, i asked Rosy if there was some financial burden on them to re-issue the itinerary. "No", said Rosy. I asked her if it was a large time burden on Expedia to re-issue the itinerary. "No", said Rosy. I directly asked Rosy: Why wouldn't Expedia have re-issued the itinerary when JetBlue asked? No answer. I asked Rosy: If you had re-issued the itinerary at 4:30, isn't it possible that I would be on that flight right now? She actually surprised me by answering "Yes" to that question. So I pointed out that it followed that Expedia was responsible for the fact that we missed out flight, and she immediately went into more about how the problem was with JetBlue - but now it was ALSO an Emirates Air problem as well. I tell Rosy to go ahead and escalate the issue again, and please call me back in that 1.5 hours (which how is about 1 hour and 10 minutes away). 6:30 AM - I start tweeting my frustration with iPhone. It's now pretty much impossible for us to make it to The Maldives by 3pm, which is the time at which we would need to arrive in order to be allowed service to the actual island where we are staying. Expedia has now given me the run-around for 2 hours, caused me to miss my flight, and worst of all caused my amazing new wife Lauren to miss our honeymoon. You think I was mad? No. Furious. Its ok to make mistakes - but to refuse to fix them and to ruin our honeymoon? No, not ok, Expedia. I swore right then that Expedia would make this right. 7:45 AM - JetBlue mary is still talking her tail off to other people in JetBlue and Emirates Air. Mary works it out so that if Expedia simply books a new trip, JetBlue and Emirates will both waive all the fees. Now we just have to convince Expedia to fix their mistake and get us on our way! Around this time Expedia Rosy calls me back! I inform her of the excellent work of JetBlue Mary - that JetBlue and Emirates both will waive the fees so Expedia can fix their mistake and get us going on our way. She says that she sees documentation of this in her system and that she needs to put me on hold "for 1 to 10 minutes" to talk to Emirates Air (why I'm not exactly sure). I say ok. 8:45 AM - After an hour on hold, Rosy comes on the line and asks me to hold more. I ask her to call me back. 9:35 AM - I put down the iPhone Twitter app and picks up the laptop. You think I made some noise with my iPhone? Heh 11:25 AM - Expedia follows me and sends a canned "We're sorry, DM us the details".  If you look at their Twitter feed, 16 out of the most recent 20 tweets are exactly the same canned response.  The other 4?  Ads.  Um - #MultiFAIL? To Expedia:  You now have had (as explained above) 8 hours of 3 different people explaining our situation, you know the email address of our Expedia account, you know my web blog, you know my Twitter address, you know my phone number.  You also know how upset you have made both me and my new bride by treating us with such a ... non caring, scripted, uncooperative, argumentative, and possibly even deceitful manner.  In the wise words of the great Kenan Thompson of SNL: "FIX IT!".  And no, I'm NOT going away until you make this right. Period. 11:45 AM - Expedia corporate office called.  The woman I spoke to was very nice and apologetic.  She listened to me tell the story again, she says she understands the problem and she is going to work to resolve it.  I don't have any details on what exactly that resolution might me, she said she will call me back in 20 minutes.  She found out about the problem via Twitter.  Thank you Twitter, and all of you who helped.  Hopefully social media will win my wife and I our honeymoon, and hopefully Expedia will encourage their customer service teams treat their customers properly. 12:22 PM - Spoke to Fran again from Expedia corporate office.  She has a flight for us tonight.  She is booking it now.  We will arrive at our honeymoon destination of beautiful Veligandu Island Resort only 1 day late.  She cannot confirm today, but she expects that Expedia will pay for the lost honeymoon night.  Thank you everyone for your help.  I will reflect more on this whole situation and confirm its resolution after our flight is 100% confirmed.  For now, I'm going to take a breather and go kiss my wonderful wife! 1:50 PM - Have not yet received the promised phone call.  We did receive an email with a new itinerary for a flight but the booking is not for specific seats, so there is no guarantee that my wife and I will be able to sit together.  With the original booking I carefully selected our seats for every segment of our trip.  I decided to call into the phone number that Fran from the Expedia corporate office gave me.  Its automated voice system identified itself as "Tier 3 Support".  I am currently still on hold with them, I have not gotten through to a human yet. 1:55 PM - Fran from Expedia called me back.  She confirmed us as booked.  She called the airlines to confirm.  Unfortunately, Expedia was unwilling or unable to allow us any type of seat selection.  It is possible that i won't get to sit next to the woman I married less than a day ago on our 40 total hours of flight time (there and back).  In addition, our seats could be the worst seats on the planes, with no reclining seat back or right next to the restroom.  Despite this fact (which in my opinion is huge), the horrible inconvenience, the hours at the airport, and the negative Internet publicity that Expedia is receiving, Expedia declined to offer us any kind of upgrade or to mark us as SFU (suitable for upgrade).  Since they didn't offer - I asked, and was rejected.  I am grateful to finally be heading in the right direction, but not only did Expedia horribly botch this job from the very beginning, they followed that botch job with near zero customer service, followed by a verbally apologetic but otherwise half-hearted resolution.  If this works out favorably for us, great.  If not - I'm not done making noise, Expedia.  You owe us, and I expect you to make it right.  You haven't quite done that yet. Thanks - Thank you to Twitter.  Thanks to all those who sympathize with us and helped us get the attention of Expedia, since three people (one of them an airline employee) using Expedia's normal channels of communication for many hours didn't help.  Thanks especially to my PowerShell and Sharepoint friends, my local friends, and those connectors who encouraged me and spread my story. 5:15 PM - Love Wins - After all this, Lauren and I are exhausted.  We both took a short nap, and when we woke up we talked about the last 24 hours.  It was a big, amazing, story-filled 24 hours.  I said that Expedia won, but Lauren said no.  She pointed out how lucky we are.  We are in love and married.  We have wonderful family and friends.  We are both hard-working successful people who love what they do.  We get to go to an amazing exotic destination for our honeymoon like Veligandu in The Maldives...  That's a lot of good.  Expedia didn't win.  This was (is) a big loss for Expedia.  It is a public blemish for all to see.  But Lauren and I did win, big time.  Expedia may not have made things right - but things are right for us.  Post in progress... I will relay any further comments (or lack of) from Expedia soon, as well as an update on confirmation of their repayment of our lost resort room rates.  I'll also post a picture of us on our honeymoon as soon as I can!

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• Transformation of Product Management in Telecommunications for Rapid Launch of Next Generation Products

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } The Telecom industry continues to evolve through disruptive products, uncertain markets, shorter product lifecycles and convergence of technologies. Today’s market has moved from network centric to consumer centric and focuses primarily on the customer experience. It has resulted in several product management challenges such as an increased complexity and volume of offerings, creating product variants, accelerating time-to-market, ability to provide multiple product views for varied stakeholders, leveraging OSS intelligence to BSS layer, product co-creation and increasing audit and security concerns for service providers. The document discusses how enterprise product management enabled by PLM-based product catalogue solutions helps to launch next generation products rapidly in the context of the Telecommunication Industry.   1.0.       Introduction   Figure 1: Business Scenario   Modern business demands the launch of complex products in a very short timeframe and effecting changes in the price plan faster without IT intervention. One of the key transformation initiatives companies are focusing on is in the area of product management transformation and operational efficiency improvement. As part of these initiatives, companies are investing in best- in-class COTs-based Product Management solutions developed on industry-wide standards.   The new COTs packages are planned to integrate with existing or new B/OSS systems to provide a strategic end-to-end agile solution for reduced time-to-market and order journey time. In addition, system rationalization is being undertaken to phase out legacy systems and migrate to strategic systems.   2.0.       An Overview of Product Management in Telecom   Product data in telecom is multi- dimensional and difficult to manage. It increased significantly due to the complexity of the product, product offerings on the converged network, increased volume of offerings, bundled offering structures and ever increasing regulatory requirements.   In addition, the shrinking product lifecycle in telecom makes it difficult to manage the dynamic product data. Mergers and acquisitions coupled with organic growth pose major challenges in product portfolio management. It is a roadblock in the journey towards becoming an agile organization.       Figure 2: Complexity in Product Management   Network Technology’ is the new dimension in telecom product management where the same products are realized through different networks i.e., Soiled network to Converged network. Consequently, the product solution is different.     Figure 3: Current Scenario - Pain Points in Product Management   The major business implications arising out of the current scenario are slow time-to-market and an inefficient process that affects innovation.   3.0. Transformation of Next Generation Product Management   Companies must focus on their Product Management Transformation Journey in the areas of:   ·       Management of single truth of product information across the organization/geographies which is currently managed in heterogeneous systems   ·       Management of the Intellectual Property (IP) on the product concept and partnership in the design of discrete components to integrate into the system   ·       Leveraging structured and unstructured product data within the extended enterprise to extract consumer insights and drive innovation   ·       Management of effective operational separation to comply with regulatory bodies   ·       Reuse of existing designs and add relevant features such as value-added services to enable effective product bundling     Figure 4: Next generation needs   PLM-based Enterprise Product Catalogue solutions efficiently address the above requirements and act as an enabler towards product management transformation and rapid product launch.   4.0. PLM-based Enterprise Product Management     Figure 5: PLM-based Enterprise Product Mastering   Enterprise Product Management (EPM) enables the business to manage complex product attributes of data in complex environments. Product Mastering helps create a 'single view' of the product by creating a business-driven, IT-supported environment where a global 'single truth record' is created, managed and reused.   4.1 The Business Case for Telco PLM-based solutions for Enterprise Product Management   ·       Telco PLM-based Product Mastering solutions provide a centralized authoring environment for product definition and control of all product data and rules   ·       PLM packages are designed to support multiple perspectives of product data (ordering perspective, billing perspective, provisioning perspective)   ·       Maintains relationships/links between different elements of the entire product definition   ·       Telco PLM packages are specialized in next generation lifecycle management requirements of products such as revision and state management, test and release management, role management and impact analysis)   ·       Takes into consideration all aspects of OSS product requirements compared to CRM product catalogue solutions where the product data managed is mostly order oriented and transactional     ·       New breed of Telco PLM packages are designed with 'open' standards such as SID and eTOM. They are interoperable, support integration frameworks such as subscription and notification.   ·       Telco PLM packages have developed good collaboration frameworks to integrate suppliers and partners into the product development value chain   4.2 Various Architectures/Approaches for Product Mastering using Telco PLM systems   4. 2.a Single Central Product Management (Mastering) Approach   Figure 6: Single Central Product Management (Master) Approach       This approach is implemented across verticals such as aerospace and automotive. It focuses on a physically centralized product master to which other sources are dependent on. The product definition data (Product bundles, service bundles, price plans, offers and discounts, product configuration rules and market campaigns) is created and maintained physically in a centralized environment. In addition, the product definition/authoring environment is centralized. The existing legacy product definition data available in CRM product catalogue, billing catalogue and the legacy product catalogue is migrated to the centralized PLM-based Enterprise Product Management solution.   Architectural changes must be made in the existing business landscape of applications to create and revise data because the applications have to refer to the central repository for approvals and validation of product configurations. It is achieved by modifying how the applications write data or how the applications can be adapted to use the rules to be managed and published.   Complete product configuration validation will be done in enterprise / central product catalogue and final configuration will be sent to the B/OSS system through the SOA compliant product distribution architecture. The approach/architecture enables greater control in terms of product data management and product data governance.   4.2.b Federated Product Management (Mastering) Architecture     Figure 7: Federated Product Management (Mastering) Architecture   In the federated product mastering approach, the basic unique product definition data (product id, description product hierarchy, basic price plans and simple product design rules) will be centrally created and will be maintained. And, the advanced product definition (Product bundling, promotions, offers & discount plans) will be created in respective down stream OSS systems. The advanced product definition (Product bundling, promotions, offers and discount plans) will be created in respective downstream OSS systems.   For example, basic product definitions such as attributes, product hierarchy and basic price plans will be created and maintained in Enterprise/Central product reference catalogue and distributed to downstream OSS systems. Respective downstream OSS systems build product bundles, promotions, advanced price plans over the basic product definition and master the advanced product definition. Central reference database accesses the respective other source product master data and assembles a point-in-time consolidated view of the product. The approach is typically adapted in some merger and acquisition scenarios where there is a low probability of a central physical authority managing the data. In addition, the migration effort in this case is minimal and there are no big architectural changes to the organization application landscape. However, this approach will not result in better product data management and data governance.   5.0 Customer Scenario – Before EPC deployment   A leading global telecommunications service provider wanted to launch a quad play and triple play service offering in the shortest possible lead time. The service provider was offering Broadband and VoIP services to customers. The company wanted to reuse a majority of the Broadband services and price plans and bundle them with new wireless and IPTV services for quad play and triple play. The challenges in launching the new service offerings were:       Figure 8: Triple Play Plan   ·       Broadband product data was stored in multiple product catalogues (CRM catalogue, Billing catalogue, spread sheets)   ·       Product managers spent a lot of time performing tasks involving duplication or re-keying of data. Manual effort caused errors, cost and time over-runs.   ·       No effective product and price data governance mechanism. Price change issues arising from the lack of data consistency across systems resulted in leakage of customer value and revenue.   ·       Product data had re-usability issues and was not in a structured format. It resulted in uncontrolled product portfolio creation and product management issues.   ·       Lack of enterprise product model resulted into product distribution challenges and thus delays in product launch.   ·       Designers are constrained by existing legacy product management solutions to model product/service requirements and product configuration rules such as upgrading, downgrading and cross selling.    5.1 Customer Scenario - After EPC deployment     Figure 9: SOA-based end-to-end EPC Solution   The company deployed PLM-based Enterprise Product Catalogue solutions to launch quad play service after evaluating various product catalogues. The broadband product offering, service and price data were migrated to the new system, and the product and price plan hierarchy for new offerings were created using the entities defined in the Enterprise Product Model. Supplier product catalogue data such as routers and set up boxes were loaded onto the new solution through SOA-based web service. Price plans and configuration rules were built in the new system. The validated final product configurations were extracted from the product catalogue in a SID format and were distributed to the downstream B/OSS systems through exposed SOA-based web services. The transformations required for the B/OSS system were handled using the transformation layer as part of the solution.   6.0 How PLM enabled Product Management Transformation         Figure 10: Product Management Transformation     PLM-based Product Catalogue Solution helped the customer reduce the product launch cycle time by 30% and enable transformation of Product Management for next generation services.   7.0 Conclusion   On the one hand, the telecom industry is undergoing changes due to disruptions, uncertain product markets and increased complexity of products. On the other hand, the ARPU is decreasing year-on-year. Communications Service Providers are embarking on convergence, bundled service offerings, flexibility to cross-sell and up-sell, introduce new value-added services, leverage Web 2.0 concepts and network capabilities. Consequently, large scale IT transformation initiatives to improve their ARPU supporting network and business transformations are a business imperative. Product Management has become a focus area. Companies are investing in best-in- class COTS solutions to reduce time-to-market, ensure rapid service delivery and improve operational efficiency. An efficient PLM-based enterprise product mastering solution plays a key role in achieving zero touch automation and rapid product launch.   References:   1.     Preston G.Smith, Donald G.Reineristsem, Van Nostrand Reinhold “Developing Products in Half the time”.   2.     John G. Innes, "Achieving Successful Product Change", Pitman Publishing.   3.     D T Pham and R M Setchi (16th Jan, 2001) "Authoring environment for documentation development" University of Wales Cardiff, U.K., Proceedings on Institution of Mechanical Engineers, Vol. 215, Part B.   4.     Oracle Product Hub for Communications:   http://www.oracle.com/us/products/applications/master-data-management/product-hub-082059.html  

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• Creating ASP.NET MVC Negotiated Content Results

  - by Rick Strahl

  In a recent ASP.NET MVC application I’m involved with, we had a late in the process request to handle Content Negotiation: Returning output based on the HTTP Accept header of the incoming HTTP request. This is standard behavior in ASP.NET Web API but ASP.NET MVC doesn’t support this functionality directly out of the box. Another reason this came up in discussion is last week’s announcements of ASP.NET vNext, which seems to indicate that ASP.NET Web API is not going to be ported to the cloud version of vNext, but rather be replaced by a combined version of MVC and Web API. While it’s not clear what new API features will show up in this new framework, it’s pretty clear that the ASP.NET MVC style syntax will be the new standard for all the new combined HTTP processing framework. Why negotiated Content? Content negotiation is one of the key features of Web API even though it’s such a relatively simple thing. But it’s also something that’s missing in MVC and once you get used to automatically having your content returned based on Accept headers it’s hard to go back to manually having to create separate methods for different output types as you’ve had to with Microsoft server technologies all along (yes, yes I know other frameworks – including my own – have done this for years but for in the box features this is relatively new from Web API). As a quick review,  Accept Header content negotiation works off the request’s HTTP Accept header:POST http://localhost/mydailydosha/Editable/NegotiateContent HTTP/1.1 Content-Type: application/json Accept: application/json Host: localhost Content-Length: 76 Pragma: no-cache { ElementId: "header", PageName: "TestPage", Text: "This is a nice header" } If I make this request I would expect to get back a JSON result based on my application/json Accept header. To request XML  I‘d just change the accept header:Accept: text/xml and now I’d expect the response to come back as XML. Now this only works with media types that the server can process. In my case here I need to handle JSON, XML, HTML (using Views) and Plain Text. HTML results might need more than just a data return – you also probably need to specify a View to render the data into either by specifying the view explicitly or by using some sort of convention that can automatically locate a view to match. Today ASP.NET MVC doesn’t support this sort of automatic content switching out of the box. Unfortunately, in my application scenario we have an application that started out primarily with an AJAX backend that was implemented with JSON only. So there are lots of JSON results like this:[Route("Customers")] public ActionResult GetCustomers() { return Json(repo.GetCustomers(),JsonRequestBehavior.AllowGet); } These work fine, but they are of course JSON specific. Then a couple of weeks ago, a requirement came in that an old desktop application needs to also consume this API and it has to use XML to do it because there’s no JSON parser available for it. Ooops – stuck with JSON in this case. While it would have been easy to add XML specific methods I figured it’s easier to add basic content negotiation. And that’s what I show in this post. Missteps – IResultFilter, IActionFilter My first attempt at this was to use IResultFilter or IActionFilter which look like they would be ideal to modify result content after it’s been generated using OnResultExecuted() or OnActionExecuted(). Filters are great because they can look globally at all controller methods or individual methods that are marked up with the Filter’s attribute. But it turns out these filters don’t work for raw POCO result values from Action methods. What we wanted to do for API calls is get back to using plain .NET types as results rather than result actions. That is  you write a method that doesn’t return an ActionResult, but a standard .NET type like this:public Customer UpdateCustomer(Customer cust) { … do stuff to customer :-) return cust; } Unfortunately both OnResultExecuted and OnActionExecuted receive an MVC ContentResult instance from the POCO object. MVC basically takes any non-ActionResult return value and turns it into a ContentResult by converting the value using .ToString(). Ugh. The ContentResult itself doesn’t contain the original value, which is lost AFAIK with no way to retrieve it. So there’s no way to access the raw customer object in the example above. Bummer. Creating a NegotiatedResult This leaves mucking around with custom ActionResults. ActionResults are MVC’s standard way to return action method results – you basically specify that you would like to render your result in a specific format. Common ActionResults are ViewResults (ie. View(vn,model)), JsonResult, RedirectResult etc. They work and are fairly effective and work fairly well for testing as well as it’s the ‘standard’ interface to return results from actions. The problem with the this is mainly that you’re explicitly saying that you want a specific result output type. This works well for many things, but sometimes you do want your result to be negotiated. My first crack at this solution here is to create a simple ActionResult subclass that looks at the Accept header and based on that writes the output. I need to support JSON and XML content and HTML as well as text – so effectively 4 media types: application/json, text/xml, text/html and text/plain. Everything else is passed through as ContentResult – which effecively returns whatever .ToString() returns. Here’s what the NegotiatedResult usage looks like:public ActionResult GetCustomers() { return new NegotiatedResult(repo.GetCustomers()); } public ActionResult GetCustomer(int id) { return new NegotiatedResult("Show", repo.GetCustomer(id)); } There are two overloads of this method – one that returns just the raw result value and a second version that accepts an optional view name. The second version returns the Razor view specified only if text/html is requested – otherwise the raw data is returned. This is useful in applications where you have an HTML front end that can also double as an API interface endpoint that’s using the same model data you send to the View. For the application I mentioned above this was another actual use-case we needed to address so this was a welcome side effect of creating a custom ActionResult. There’s also an extension method that directly attaches a Negotiated() method to the controller using the same syntax:public ActionResult GetCustomers() { return this.Negotiated(repo.GetCustomers()); } public ActionResult GetCustomer(int id) { return this.Negotiated("Show",repo.GetCustomer(id)); } Using either of these mechanisms now allows you to return JSON, XML, HTML or plain text results depending on the Accept header sent. Send application/json you get just the Customer JSON data. Ditto for text/xml and XML data. Pass text/html for the Accept header and the "Show.cshtml" Razor view is rendered passing the result model data producing final HTML output. While this isn’t as clean as passing just POCO objects back as I had intended originally, this approach fits better with how MVC action methods are intended to be used and we get the bonus of being able to specify a View to render (optionally) for HTML. How does it work An ActionResult implementation is pretty straightforward. You inherit from ActionResult and implement the ExecuteResult method to send your output to the ASP.NET output stream. ActionFilters are an easy way to effectively do post processing on ASP.NET MVC controller actions just before the content is sent to the output stream, assuming your specific action result was used. Here’s the full code to the NegotiatedResult class (you can also check it out on GitHub):/// <summary> /// Returns a content negotiated result based on the Accept header. /// Minimal implementation that works with JSON and XML content, /// can also optionally return a view with HTML. /// </summary> /// <example> /// // model data only /// public ActionResult GetCustomers() /// { /// return new NegotiatedResult(repo.Customers.OrderBy( c=> c.Company) ) /// } /// // optional view for HTML /// public ActionResult GetCustomers() /// { /// return new NegotiatedResult("List", repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public class NegotiatedResult : ActionResult { /// <summary> /// Data stored to be 'serialized'. Public /// so it's potentially accessible in filters. /// </summary> public object Data { get; set; } /// <summary> /// Optional name of the HTML view to be rendered /// for HTML responses /// </summary> public string ViewName { get; set; } public static bool FormatOutput { get; set; } static NegotiatedResult() { FormatOutput = HttpContext.Current.IsDebuggingEnabled; } /// <summary> /// Pass in data to serialize /// </summary> /// <param name="data">Data to serialize</param> public NegotiatedResult(object data) { Data = data; } /// <summary> /// Pass in data and an optional view for HTML views /// </summary> /// <param name="data"></param> /// <param name="viewName"></param> public NegotiatedResult(string viewName, object data) { Data = data; ViewName = viewName; } public override void ExecuteResult(ControllerContext context) { if (context == null) throw new ArgumentNullException("context"); HttpResponseBase response = context.HttpContext.Response; HttpRequestBase request = context.HttpContext.Request; // Look for specific content types if (request.AcceptTypes.Contains("text/html")) { response.ContentType = "text/html"; if (!string.IsNullOrEmpty(ViewName)) { var viewData = context.Controller.ViewData; viewData.Model = Data; var viewResult = new ViewResult { ViewName = ViewName, MasterName = null, ViewData = viewData, TempData = context.Controller.TempData, ViewEngineCollection = ((Controller)context.Controller).ViewEngineCollection }; viewResult.ExecuteResult(context.Controller.ControllerContext); } else response.Write(Data); } else if (request.AcceptTypes.Contains("text/plain")) { response.ContentType = "text/plain"; response.Write(Data); } else if (request.AcceptTypes.Contains("application/json")) { using (JsonTextWriter writer = new JsonTextWriter(response.Output)) { var settings = new JsonSerializerSettings(); if (FormatOutput) settings.Formatting = Newtonsoft.Json.Formatting.Indented; JsonSerializer serializer = JsonSerializer.Create(settings); serializer.Serialize(writer, Data); writer.Flush(); } } else if (request.AcceptTypes.Contains("text/xml")) { response.ContentType = "text/xml"; if (Data != null) { using (var writer = new XmlTextWriter(response.OutputStream, new UTF8Encoding())) { if (FormatOutput) writer.Formatting = System.Xml.Formatting.Indented; XmlSerializer serializer = new XmlSerializer(Data.GetType()); serializer.Serialize(writer, Data); writer.Flush(); } } } else { // just write data as a plain string response.Write(Data); } } } /// <summary> /// Extends Controller with Negotiated() ActionResult that does /// basic content negotiation based on the Accept header. /// </summary> public static class NegotiatedResultExtensions { /// <summary> /// Return content-negotiated content of the data based on Accept header. /// Supports: /// application/json - using JSON.NET /// text/xml - Xml as XmlSerializer XML /// text/html - as text, or an optional View /// text/plain - as text /// </summary> /// <param name="controller"></param> /// <param name="data">Data to return</param> /// <returns>serialized data</returns> /// <example> /// public ActionResult GetCustomers() /// { /// return this.Negotiated( repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public static NegotiatedResult Negotiated(this Controller controller, object data) { return new NegotiatedResult(data); } /// <summary> /// Return content-negotiated content of the data based on Accept header. /// Supports: /// application/json - using JSON.NET /// text/xml - Xml as XmlSerializer XML /// text/html - as text, or an optional View /// text/plain - as text /// </summary> /// <param name="controller"></param> /// <param name="viewName">Name of the View to when Accept is text/html</param> /// /// <param name="data">Data to return</param> /// <returns>serialized data</returns> /// <example> /// public ActionResult GetCustomers() /// { /// return this.Negotiated("List", repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public static NegotiatedResult Negotiated(this Controller controller, string viewName, object data) { return new NegotiatedResult(viewName, data); } } Output Generation – JSON and XML Generating output for XML and JSON is simple – you use the desired serializer and off you go. Using XmlSerializer and JSON.NET it’s just a handful of lines each to generate serialized output directly into the HTTP output stream. Please note this implementation uses JSON.NET for its JSON generation rather than the default JavaScriptSerializer that MVC uses which I feel is an additional bonus to implementing this custom action. I’d already been using a custom JsonNetResult class previously, but now this is just rolled into this custom ActionResult. Just keep in mind that JSON.NET outputs slightly different JSON for certain things like collections for example, so behavior may change. One addition to this implementation might be a flag to allow switching the JSON serializer. Html View Generation Html View generation actually turned out to be easier than anticipated. Initially I used my generic ASP.NET ViewRenderer Class that can render MVC views from any ASP.NET application. However it turns out since we are executing inside of an active MVC request there’s an easier way: We can simply create a custom ViewResult and populate its members and then execute it. The code in text/html handling code that renders the view is simply this:response.ContentType = "text/html"; if (!string.IsNullOrEmpty(ViewName)) { var viewData = context.Controller.ViewData; viewData.Model = Data; var viewResult = new ViewResult { ViewName = ViewName, MasterName = null, ViewData = viewData, TempData = context.Controller.TempData, ViewEngineCollection = ((Controller)context.Controller).ViewEngineCollection }; viewResult.ExecuteResult(context.Controller.ControllerContext); } else response.Write(Data); which is a neat and easy way to render a Razor view assuming you have an active controller that’s ready for rendering. Sweet – dependency removed which makes this class self-contained without any external dependencies other than JSON.NET. Summary While this isn’t exactly a new topic, it’s the first time I’ve actually delved into this with MVC. I’ve been doing content negotiation with Web API and prior to that with my REST library. This is the first time it’s come up as an issue in MVC. But as I have worked through this I find that having a way to specify both HTML Views *and* JSON and XML results from a single controller certainly is appealing to me in many situations as we are in this particular application returning identical data models for each of these operations. Rendering content negotiated views is something that I hope ASP.NET vNext will provide natively in the combined MVC and WebAPI model, but we’ll see how this actually will be implemented. In the meantime having a custom ActionResult that provides this functionality is a workable and easily adaptable way of handling this going forward. Whatever ends up happening in ASP.NET vNext the abstraction can probably be changed to support the native features of the future. Anyway I hope some of you found this useful if not for direct integration then as insight into some of the rendering logic that MVC uses to get output into the HTTP stream… Related Resources Latest Version of NegotiatedResult.cs on GitHub Understanding Action Controllers Rendering ASP.NET Views To String© Rick Strahl, West Wind Technologies, 2005-2014Posted in MVC  ASP.NET  HTTP   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• Parallelism in .NET – Part 10, Cancellation in PLINQ and the Parallel class

  - by Reed

  Many routines are parallelized because they are long running processes.  When writing an algorithm that will run for a long period of time, its typically a good practice to allow that routine to be cancelled.  I previously discussed terminating a parallel loop from within, but have not demonstrated how a routine can be cancelled from the caller’s perspective.  Cancellation in PLINQ and the Task Parallel Library is handled through a new, unified cooperative cancellation model introduced with .NET 4.0. Cancellation in .NET 4 is based around a new, lightweight struct called CancellationToken.  A CancellationToken is a small, thread-safe value type which is generated via a CancellationTokenSource.  There are many goals which led to this design.  For our purposes, we will focus on a couple of specific design decisions: Cancellation is cooperative.  A calling method can request a cancellation, but it’s up to the processing routine to terminate – it is not forced. Cancellation is consistent.  A single method call requests a cancellation on every copied CancellationToken in the routine. Let’s begin by looking at how we can cancel a PLINQ query.  Supposed we wanted to provide the option to cancel our query from Part 6: double min = collection .AsParallel() .Min(item => item.PerformComputation()); .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } We would rewrite this to allow for cancellation by adding a call to ParallelEnumerable.WithCancellation as follows: var cts = new CancellationTokenSource(); // Pass cts here to a routine that could, // in parallel, request a cancellation try { double min = collection .AsParallel() .WithCancellation(cts.Token) .Min(item => item.PerformComputation()); } catch (OperationCanceledException e) { // Query was cancelled before it finished } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Here, if the user calls cts.Cancel() before the PLINQ query completes, the query will stop processing, and an OperationCanceledException will be raised.  Be aware, however, that cancellation will not be instantaneous.  When cts.Cancel() is called, the query will only stop after the current item.PerformComputation() elements all finish processing.  cts.Cancel() will prevent PLINQ from scheduling a new task for a new element, but will not stop items which are currently being processed.  This goes back to the first goal I mentioned – Cancellation is cooperative.  Here, we’re requesting the cancellation, but it’s up to PLINQ to terminate. If we wanted to allow cancellation to occur within our routine, we would need to change our routine to accept a CancellationToken, and modify it to handle this specific case: public void PerformComputation(CancellationToken token) { for (int i=0; i<this.iterations; ++i) { // Add a check to see if we've been canceled // If a cancel was requested, we'll throw here token.ThrowIfCancellationRequested(); // Do our processing now this.RunIteration(i); } } With this overload of PerformComputation, each internal iteration checks to see if a cancellation request was made, and will throw an OperationCanceledException at that point, instead of waiting until the method returns.  This is good, since it allows us, as developers, to plan for cancellation, and terminate our routine in a clean, safe state. This is handled by changing our PLINQ query to: try { double min = collection .AsParallel() .WithCancellation(cts.Token) .Min(item => item.PerformComputation(cts.Token)); } catch (OperationCanceledException e) { // Query was cancelled before it finished } PLINQ is very good about handling this exception, as well.  There is a very good chance that multiple items will raise this exception, since the entire purpose of PLINQ is to have multiple items be processed concurrently.  PLINQ will take all of the OperationCanceledException instances raised within these methods, and merge them into a single OperationCanceledException in the call stack.  This is done internally because we added the call to ParallelEnumerable.WithCancellation. If, however, a different exception is raised by any of the elements, the OperationCanceledException as well as the other Exception will be merged into a single AggregateException. The Task Parallel Library uses the same cancellation model, as well.  Here, we supply our CancellationToken as part of the configuration.  The ParallelOptions class contains a property for the CancellationToken.  This allows us to cancel a Parallel.For or Parallel.ForEach routine in a very similar manner to our PLINQ query.  As an example, we could rewrite our Parallel.ForEach loop from Part 2 to support cancellation by changing it to: try { var cts = new CancellationTokenSource(); var options = new ParallelOptions() { CancellationToken = cts.Token }; Parallel.ForEach(customers, options, customer => { // Run some process that takes some time... DateTime lastContact = theStore.GetLastContact(customer); TimeSpan timeSinceContact = DateTime.Now - lastContact; // Check for cancellation here options.CancellationToken.ThrowIfCancellationRequested(); // If it's been more than two weeks, send an email, and update... if (timeSinceContact.Days > 14) { theStore.EmailCustomer(customer); customer.LastEmailContact = DateTime.Now; } }); } catch (OperationCanceledException e) { // The loop was cancelled } Notice that here we use the same approach taken in PLINQ.  The Task Parallel Library will automatically handle our cancellation in the same manner as PLINQ, providing a clean, unified model for cancellation of any parallel routine.  The TPL performs the same aggregation of the cancellation exceptions as PLINQ, as well, which is why a single exception handler for OperationCanceledException will cleanly handle this scenario.  This works because we’re using the same CancellationToken provided in the ParallelOptions.  If a different exception was thrown by one thread, or a CancellationToken from a different CancellationTokenSource was used to raise our exception, we would instead receive all of our individual exceptions merged into one AggregateException.

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• The Partner Perspective from Oracle OpenWorld 2012 - IDC’s Darren Bibby report

  - by Richard Lefebvre

  Below is IDC’s Darren Bibby report on ‘The Partner Perspective from Oracle OpenWorld 2012’. If you missed the 2012 edition, I trust this will give you the willingness to attend next year one! October 26, 2012 I attended my fourth Oracle OpenWorld earlier in October. I always go in with the lens of, "What's in it for partners this year?" Although it's primarily thought of as a customer event - and yes, the bulk of the almost 50,000 attendees are customers - this year's conference was clearly the largest and most important partner event Oracle has ever run. Oracle PartnerNetwork (OPN) Exchange There were more partner attendees than ever, with Oracle citing somewhere around 5000. But the format for partners this year was different. And it was better. Traditionally, Oracle hosts a one-day only Partner Forum on the Sunday before the customer-focused conference begins. This year, the partner content still began on the Sunday, but the worldwide alliances and channels group created an exclusive track throughout the week, just for partners. It featured content specifically targeted towards partners, and was anchored at a nearby hotel. This was a great move for Oracle. The Oracle PartnerNetwork (OPN) team has been in a tricky position for years in that they have enough partners that they need a landmark event in the year, but perhaps not enough to justify a separate, worldwide, large, partner-only event. Coinciding a four day event with Oracle OpenWorld, where anybody who's anybody in the Oracle world attends anyway, is a good solution. The channels leadership team can build from this success for an even better conference next year. It's expected that they will follow a similar strategy. Cloud Announcements for Partners As for the content, it was primarily about the Cloud. For customers, for VARs, for ISVs, for everyone. There were five key Cloud related announcements for partners at the event: Cloud Builder Specialization. This is one of the first broader Specializations that isn't focused on one unique product. It is a designation for partners that offer design and implementation services for private cloud solutions. As such, it will surely be something that nearly every partner will consider, and many will pursue. New Specializations for Cloud Services. Unlike the broad, almost "strategy-level" Specialization above, there are a group of new product-based "merit badges" for many of the new Cloud offerings. Think about a Specialization for the Cloud version of HCM, for instance. Each of these particular specializations will also have Rapid Start implementation methodologies that allow a partner to offer a fixed scope and fixed price bid to customers. Based on the learnings from Oracle Consulting, this means a partner might be able to deliver Cloud HCM in six weeks for a fixed price. In the end, this means more consistent experiences for Oracle customers. Cloud Resale Program. For those partners who achieve one of these Cloud Specializations, it will mean they can actually resell the subscription-based Cloud product. This is important because it has been somewhat of a rarity in the emerging Cloud channel for partners to be able to "take the paper", take the revenue, do the billing, be first line of support etc. This is an important step for Oracle and one the partners will be happy to see. Cloud Referral Program. For those partners who are not as engaged with these specific Cloud products that the Specializations revolve around, there is a new referral program that provides an incentive to recommend Oracle Cloud products. This one-two punch of referral and resale programs is similar in many ways to other vendors who allow more committed partners to resell, while more casual partners can collect fees. It's the model that seems to work. The key to allow a company to resell a subscription product - something that is inherently delivered directly between the vendor and customer - is trust. Achieving a specialization is a good bar to have to meet. Platform as a Service for ISVs. Leveraging some of the overall announcements made by CEO Larry Ellison around a cloud version of its famous database, Oracle also outlined a new ability for ISVs to build cloud services on its new PaaS offering. Details were less available for this announcement, though it's an expected and fitting play for ISVs comfortable with Oracle technology who can now more easily build out cloud applications. There wasn't much talk of an app store to go along with this, but surely it's in the works. Specializations And "The Gap" Coming back to Specializations, Oracle PartnerNetwork (OPN) has 4600 partners worldwide that hold 20,000 Specializations. These are impressive numbers just three years into the new OPN framework. The actual number of Specializations has also grown significantly, up to 111 today and soon around 125 or so with the new Cloud designations. Oracle may need to look at grouping some of these and creating higher level, broader designations that partners could achieve by earning several Specializations in that group. At 125 and growing, this is a lot. On the top of the pyramid, Hitachi Ltd. successfully became the eleventh partner to make it to the highly prestigious Diamond level. Partner programs partially exist in order to recognize capable partners. And it's more than abundantly clear that the Diamond level does this. But I think Oracle has a gap. Specializations show capability in a very specific product area, and all sizes of partners can achieve these. The next level at which to show a level of expertise is the Advanced Specialization. However, this is a massive step up from the regular Specialization. The advanced level requires 50 people to have certification in that particular product area. Most other industry programs have similar higher level statuses, but none are even close to that number. Whereas a customer who sees an Oracle partner with an advanced specialization can be very sure of capability, there is a gap in that there are hundreds or even thousands of 20-50 person solution providers who are top notch in their area of expertise. They will never get to Advanced due to numbers alone. These boutique partners don't really have a way of showing off their talents in the current program. Advanced may not need to be so high to really show that a company has deep expertise. Overall it was a very successful Oracle OpenWorld for Oracle partners of all sizes. There was progress made on making it a bigger and more relevant event. And also on catching up and maybe even leading in some cases with cloud opportunities for partners.

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• Web Self Service installation on Windows

  - by Rajesh Sharma

  Web Self Service (WSS) installation on windows is pretty straight forward but you might face some issues if deployed under tomcat. Here's a step-by-step guide to install Oracle Utilities Web Self Service on windows.   Below installation steps are done on: Oracle Utilities Framework version 2.2.0 Oracle Utilities Application - Customer Care & Billing version 2.2.0 Application server - Apache Tomcat 6.0.13 on default port 6500 Other settings include: SPLBASE = C:\spl\CCBDEMO22 SPLENVIRON = CCBV22 SPLWAS = TCAT   Follow these steps for a Web Self Service installation on windows: Download Web Self Service application from edelivery.   Copy the delivery file Release-SelfService-V2.2.0.zip from the Oracle Utilities Customer Care and Billing version 2.2.0 Web Self Service folder on the installation media to a directory on your Windows box where you would like to install the application, in our case it's a temporary folder C:\wss_temp.   Setup application environment, execute splenviron.cmd -e <ENVIRON_NAME>   Create base folder for Self Service application named SelfService under %SPLEBASE%\splapp\applications   Install Oracle Utilities Web Self Service   C:\wss_temp\Release-SelfService-V2.2.0>install.cmd -d %SPLEBASE%\splapp\applications\SelfService   Web Self Service installation menu. Populate environment values for each item.   ******************************************************** Pick your installation options: ******************************************************** 1. Destination directory name for installation.             | C:\spl\CCBDEMO22\splapp\applications\SelfService 2. Web Server Host.                                         | CCBV22 3. Web Server Port Number.                                  | 6500 4. Mail SMTP Host.                                          | CCBV22 5. Top Product Installation directory.                      | C:\spl\CCBDEMO22 6.     Web Application Server Type.                         | TCAT 7.     When OAS: SPLWeb OC4J instance name is required.     | OC4J1 8.     When WAS: SPLWeb server instance name is required.   | server1   P. Process the installation. Each item in the above list should be configured for a successful installation. Choose option to configure or (P) to process the installation:  P   Option 7 and Option 8 can be ignored for TCAT.   Above step installs SelfService.war file in the destination directory. We need to explode this war file. Change directory to the installation destination folder, and   C:\spl\CCBDEMO22\splapp\applications\SelfService>jar -xf SelfService.war   Review SelfServiceConfig.properties and CMSelfServiceConfig.properties. Change any properties value within the file specific to your installation/site. Generally default settings apply, for this exercise assumes that WEB user already exists in your application database.   For more information on property file customization, refer to Oracle Utilities Web Self Service Configuration section in Customer Care & Billing Installation Guide.   Add context entry in server.xml located under tomcat-base folder C:\spl\CCBDEMO22\product\tomcatBase\conf   ... <!-- SPL Context -->           <Context path="" docBase="C:/spl/CCBDEMO22/splapp/applications/root" debug="0" privileged="true"/>           <Context path="/appViewer" docBase="C:/spl/CCBDEMO22/splapp/applications/appViewer" debug="0" privileged="true"/>           <Context path="/help" docBase="C:/spl/CCBDEMO22/splapp/applications/help" debug="0" privileged="true"/>           <Context path="/XAIApp" docBase="C:/spl/CCBDEMO22/splapp/applications/XAIApp" debug="0" privileged="true"/>           <Context path="/SelfService" docBase="C:/spl/CCBDEMO22/splapp/applications/SelfService" debug="0" privileged="true"/> ...   Add User in tomcat-users.xml file located under tomcat-base folder C:\spl\CCBDEMO22\product\tomcatBase\conf   <user username="WEB" password="selfservice" roles="cisusers"/>   Note the password is "selfservice", this is the default password set within the SelfServiceConfig.properties file with base64 encoding.   Restart the application (spl.cmd stop | start)   12.  Although Apache Tomcat version 6.0.13 does not come with the admin pack, you can verify whether SelfService application is loaded and running, go to following URL http://server:port/manager/list, in our case it'll be http://ccbv22:6500/manager/list Following output will be displayed   OK - Listed applications for virtual host localhost /admin:running:0:C:/tomcat/apache-tomcat-6.0.13/webapps/ROOT/admin /XAIApp:running:0:C:/spl/CCBDEMO22/splapp/applications/XAIApp /host-manager:running:0:C:/tomcat/apache-tomcat-6.0.13/webapps/host-manager /SelfService:running:0:C:/spl/CCBDEMO22/splapp/applications/SelfService /appViewer:running:0:C:/spl/CCBDEMO22/splapp/applications/appViewer /manager:running:1:C:/tomcat/apache-tomcat-6.0.13/webapps/manager /help:running:0:C:/spl/CCBDEMO22/splapp/applications/help /:running:0:C:/spl/CCBDEMO22/splapp/applications/root   Also ensure that the XAIApp is running.   Run Oracle Utilities Web Self Service application http://server:port/SelfService in our case it'll be  http://ccbv22:6500/SelfService   Still doesn't work? And you get '503 HTTP response' at the time of customer registration?     This is because XAI service is still unavailable. There is initialize.waittime set for a default value of 90 seconds for the XAI Application to come up.   Remember WSS uses XAI to perform actions/validations on the CC&B database.  

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• Top tweets SOA Partner Community – October 2012

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity SOA Community Deploying Fusion Order Demo on 11.1.1.6 by Antony Reynolds http://wp.me/p10C8u-vA leonsmiers ?Cant wait to test it >> 't waiRT @OracleSOA: Case Management patterns, session coverage from #OOW #OracleBPM #ACM #BPM http://bit.ly/OdcZL6 Danilo Schmiedel Bye bye San Francisco. #oow was a great conference in a wonderful city! Thanks! @soacommunity pic.twitter.com/lcYSe9xC OPITZ CONSULTING ?The Journey towards #Oracle #BPM @OpenWorld 2012 - Slides by @t_winterberg & H. Normann: http://ow.ly/edkWE #oow demed Full house at the SOA Customer Advisory Board! #oow12 http://instagr.am/p/QX9B8eLMLS/ Danilo Schmiedel "@whitehorsesnl: Had some great talks with the BPM guys at the DEMOgrounds. It is one of the best things at #oow" -> I agree!! @soacommunity Mark Simpson ?Fusion Middleware Global Innovation Awards: nice to pick up a soa and bpm with our customer. #oow Mark Simpson ?RT @SOASimone: #oraclesoa #oow hands on lab fully booked pic.twitter.com/pwI94Ew7 <--quick, provision some more compute power on the cloud! Oracle SOA ?Join us for BPM and Analytics: Process Dashboards. BAM, and Intelligent OptimizationMoscone South - 308#OracleBPM #OOW Oracle SOA ?Real-time public safety demo! License plate recognition and processing in London via Oracle Event Processing. #oow pic.twitter.com/WufesDBq Marc ?Nice session on customer success stories on #SOA11g on with @SOASimone Pro and cons and architectural overview. #oow pic.twitter.com/bzuhsujm Lucas Jellema Full length Keynote on Middleware #oow : http://medianetwork.oracle.com/video/player/1873556035001 … #oow_amis OracleBlogs ?Why Fusion Middleware matters to Oracle Applications and Fusion Applications customers? http://ow.ly/2stVQ0 OracleBlogs ?Open World Session - BPM, SOA and ADF Combined:Patterns learned from Fusion Applications http://ow.ly/2suhzf Ronald Luttikhuizen ?VENNSTER BLOG | Presentations at OpenWorld 2012 | http://blog.vennster.nl/2012/10/presentations-at-openworld-2012.html … Andrejus Baranovskis @dschmied @soacommunity next OOW for sure, and may be SOA community event ! @soacommunity Danilo Schmiedel ?@andrejusb Thanks Andrejus - I really enjoyed having a session with you at #oow. When is next time :-) ? @soacommunity Lionel Dubreuil ?@soacommunity #oow12 Today-1:15pm-Marriott Marquis Salon 7 Jump-starting Integration with Oracle Foundation Pack http://bit.ly/QKKJzF Ronald Luttikhuizen ?Impression from our fault handling session in OSB and SOA Suite from the audience @soacommunity @gschmutz #oow pic.twitter.com/WSg1Z89E Marc Nice session on Oracle Virtual Assembly for #SOA11g, @soacommunity Works with #exalogic but not required SOA Community ?Send your #soacommunity #oow pictures and blog posts @soacommunity or http://www.facebook.com/soacommunity Enjoy OOW ;-) Jon petter hjulstad Oracle BPM- Big leap forward in 11.1.1.7 ! Whitehorses ?Common BPM Use Cases from Oracle #bpm #oow pic.twitter.com/ofOv04EF Whitehorses ?Oracle BPM 11.1.1.7 top new features. Interesting #oow #oowbenelux pic.twitter.com/HY9QN5un SOA Community Industrialized SOA - topic of Business Technology Magazine http://wp.me/p10C8u-vi orclateamsoa ?A-Team Blog #ateam: The curious case of SOA Human tasks' automatic completion http://ow.ly/1mq6YU Simone Geib Look for this sign #oow #oraclesoa pic.twitter.com/MJsPV4PO Lucas Jellema My summary of Larry Ellison's keynote at #oow on the AMIS Blog: http://technology.amis.nl/2012/10/01/oow-2012-larry-ellisons-keynote-announcements-exa-cloud-database/ … #oow_amis gschmutz ?Join my #oow session "Five Cool Use Cases for the Spring Component" to see the power of Spring and SOA Suite combined! Moscone 310 - 3:15 PM Ronald Luttikhuizen Thanks to @soacommunity for great SOA/BPM dinner event yesterday night! #oow pic.twitter.com/v7x3i0DC OracleBlogs ?OSB, Service Callouts and OQL http://ow.ly/2sq6B2 OracleBlogs ?Cloud and On-Premises Applications Integration using Oracle Integration Adapters http://ow.ly/2sqiDy OracleBlogs ?Adapters, SOA Suite and More @Openworld 2012 http://ow.ly/2srdTg Eric Elzinga ?OSB, Service Callouts and OQL - Part 3, http://see.sc/JodzEx #oracleservicebus Donatas Valys interesting articles about soa industrialization to read #soa #industrialization http://it-republik.de/business-technology/bt-magazin-ausgaben/Industrialized-SOA-000516.html … gschmutz ?“@techsymp: 2012 Symposium Presentation Download Page Now Available! 75% of presentations published. http://www.servicetechsymposium.com ” find mine there.. Oracle BPM Customer Experience and BPM – From Efficiency to Engagement #bpm #oraclebpm #processmanagement #socialbpm http://pub.vitrue.com/Tahi SOA Community ?@soacommunity SOA Community Newsletter September 2012 http://wp.me/p10C8u-wa SOA Community again again again.... it is Oracle Open World 2012 http://wp.me/p10C8u-wk OracleBlogs ?SOA Proactive support http://ow.ly/2smrSJ demed ?@gschmutz on NoSQL at @techsymp http://lockerz.com/s/247601661 demed ?Just finished "#BigData and its impact on #SOA" talk @techsymp. Really enjoyed getting out of beaten path. #london #oep http://lockerz.com/s/247636974 OTNArchBeat ?Need help selling SOA to business stakeholders? Give them this free eBook. #soasuite http://pub.vitrue.com/hsQY SOA Community top Tweets SOA Partner Community &ndash; September 2012 http://wp.me/p10C8u-vc SOA Community Move Data into the grid for scalable, predictable response times http://wp.me/p10C8u-vv ServiceTechSymposium ?The September issue of the Service Technology Magazine is now published with six new items! Read them at http://www.servicetechmag.com Marc ?Reviewed @Packt_OracleFMW new book on SOA11g administration! Very good ! http://tinyurl.com/8pzd5ww SOA Community ?BPM Solution Catalogue&ndash;promote your process templates http://wp.me/p10C8u-vt OTNArchBeat ?BPM ADF Task forms: Checking whether the current user is in a BPM Swimlane | @ChrisKarlChan http://pub.vitrue.com/aPMG OTNArchBeat ?Cloud, automation drive new growth in SOA governance market | @JoeMcKendrick http://pub.vitrue.com/hNPv Simon Haslam ?Looking for "oak style"(!) advanced content but you're a middleware specialist? See #ukoug2012 #middlewaresunday http://2012.ukoug.org/default.asp?p=9355 … Simon Haslam ?The #ukoug2012 agenda is "go, go, go!" (as Murray would say!) http://2012.ukoug.org/agendagrid Germán Gazzoni SOA Spezial II verfügbar – Industralized SOA: Die überarbeitete und ergänzte Neuauflage des SOA Spezial Sonderhe... http://bit.ly/PAWwN9 Oracle SOA ?Flip thru new interactive "Oracle SOA Suite eBook-In the Customers Words" #middleware #soa #oraclesoa http://pub.vitrue.com/NzFZ SOA Community Follow SOA Community on Facebook http://www.facebook.com/soacommunity #soacommunity #opn SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community twitter,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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