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  • Tumblr - Custom Domain Help.

    - by gabeaudick
    I own the domain name, iamgabeaudick.com. It was my personal website, but I now want to use it as my tumblr domain. I've changed the DNS, and tumblr confirms that the domain is set up correctly. But when I access iamgabeaudick.com, a blank "Index of /" page appears. Any ideas why this is? Do I need to configure the ftp files in some way?

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  • Regular Expression to Match Specific "Values" in Isolated Group

    - by Gandarez
    If have this regular expression to test (\&TRUNC)[\(]{1,}(.+)[\)]{1,} And I have this "tester" ((((&TRUNC((1800,000 / 510)) * 510) * 920) + (2 * (510 * 700)) + ((&TRUNC((1800,000 / 510)) - 1) * 2 * 510 * 80)) / 1000000) * 85,715 My expected value is (inside the personal command "&TRUNC(command)") (1800,000 / 510) I got this value 1800,000 / 510)) * 510) * 920) + (2 * (510 * 700)) + ((&TRUNC((1800,000 / 510)) - 1) * 2 * 510 * 80)) / 1000000 How can I get only expected value in a separated group? PS:. The expressions inside the command called for me as "&TRUNC(command)" is variable.

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  • Have 2 separate tables or an additional field in 1 table?

    - by hkansal
    Hello, I am making a small personal application regarding my trade of shares of various companies. The actions can be selling shares of a company or buying. Therefore, the details to be saved in both cases would be: Number of Shares Average Price Would it be better to use a separate tables for "buy" and "sell" or just use one table for "trade" and keep a field that demarcates "buy" from "sell"?

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  • Annoyed by the expression "Moving Forward". Why do people use it? [closed]

    - by craig
    What does “Moving Forward” mean to you? “Moving Forward”: A.To acknowledge the past but in essence, encourage a positive, professional environment to do our personal best in relation to issue that was criticized. B.To acknowledge the past and learn from case examples to develop continually updated and open sources of information. Specifically, policies and procedures or best practices. C.To dismiss the past to put behind fears of retribution. D.Combination of above choices E._____< Open Answer

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  • Worst aspect of Python for a newbie

    - by schickb
    I'm wondering specifically what experienced programmers thought when they started developing in Python. I'm sure the answer depends on your background, but my own personal answer is the conversion of basically anything in the language to a True/False value in boolean contexts. Resulting in "oddities" like: if x: not meaning the same thing as: if x == True: I understand why, but it bugs me, and I certainly had to think about it a bit when I first ran into it.

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  • Is there is software license for code review (read-) only?

    - by Horace Ho
    I am going to development a product related to security. It's my personal belief that any security related product should release it's source code for review. However, I also want to sell it as a commercial product and keep the code ownership to myself and don't expect deviated work. Is there a software license for this purpose? Thanks.

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  • How do I know what the storeName of a certificate?

    - by crocpulsar
    I have a certificate installed in windows server 2003 The path I can see from MMC is: Certificates(Local Computer)/Personal/Certificates I want to configure it in my wcf config. How do I know what the storeName is? This is what I get so far in my wcf config <serviceCertificate findValue="certificate.example.com" storeLocation="LocalMachine" storeName="???" x509FindType="FindBySubjectName" />

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  • Using // in a <script>'s source

    - by Dan Beam
    Hello fellow front-end web h4X0|2s, I was wondering if anyone had any resources, proof, or personal experience in using the age-old http/https JavaScript hack: <script src="//someserver.com/js/script.js"></script> Has anyone encountered issues in any of these browsers (IE 5.5+, FF2+, Chrome, Opera 9+, Safari 3+)? Has anybody had success stories? Thank you for your help.

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  • Is this a good database design?

    - by alokpatil
    I am planning to make a railway reservation project... I am maintaining following tables: trainTable (trainId,trainName,trainFrom,trainTo,trainDate,trainNoOfBoogies)...PK(trainId) Boogie (trainId,boogieId,boogieName,boogieNoOfseats)...CompositeKey(trainId,boogieId)... Seats (trainId,boogieId,seatId,seatStatus,seatType)...CompositeKey(trainId,boogieId,seatId)... user (userId,name...personal details) userBooking (userId,trainId,boogieId,seatId)... Is this good design?

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  • Assembla is no longer free, is there a good alternative?!

    - by pabloide86
    http://blog.assembla.com/assemblablog/tabid/12618/bid/6986/Release-2-0-restricting-free-plans-giving-back-with-features-and-pric I'm very disappointed about this... I use Assembla for my personal projects(commercial) and now I have to move everything to another place! There are some questions about different free hosting... I extracted some of the sites that offers free hosting for projects: http://www.svnhostingcomparison.com/ http://www.codespaces.com/ If you know about others like assembla please post it! Cheers from Argentina!

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  • SELECT GROUP BY latest entry in INBOX msg sent by user

    - by Mohatir S
    i am building a simple PM for my personal website where a user can join and send message to the registered users on my website, i am stuck in grouping and selecting latest user (by latest msg time) in INBOX page my table : id msg_from msg_to msg date in_del out_del i want to show latest user's id each in a group here is my SQL query : SELECT ttalk.id, ttalk.msg_from, users.first_name, users.last_name FROM ttalk INNER JOIN users ON ttalk.msg_from = users.id WHERE ttalk.msg_to = '$_SESSION[user_id]' AND ttalk.in_del='0' GROUP BY ttalk.msg_from DESC LIMIT 500 Thanks in advance :-)

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  • when is the right time to draw

    - by stupid_idiot
    hi i just finished essential part of my own personal 2d engine in c++ and i'm kinda deciding how to complete the part where it is actually supposed to display everything on the screen, namely when do I call that function which does the job. I don't have much idea of how does the graphic card work, my biggest experience is calling bios graphic services to write some stuff on the screen. Could you give me a hint on this pls? Or maybe some keywords I should try to google?

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  • which database to use

    - by ranjanarr
    I am developing an App in which I need to authenticate password, store user personal information and setting details / preferences. All these are user-mobile specific or rather App specific and are unique for each user,the password and settings info should not be lost once phone is switched off or user exits the App, which data storage rocedure is recommended for such App?

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  • 26 Days: Countdown to Oracle OpenWorld 2012

    - by Michael Snow
    Welcome to our countdown to Oracle OpenWorld! Oracle OpenWorld 2012 is just around the corner. In less than 26 days, San Francisco will be invaded by an expected 50,000 people from all over the world. Here on the Oracle WebCenter team, we’ve all been working to help make the experience a great one for all our WebCenter customers. For a sneak peak  – we’ll be spending this week giving you a teaser of what to look forward to if you are joining us in San Francisco from September 30th through October 4th. We have Oracle WebCenter sessions covering all topics imaginable. Take a look and use the tools we provide to build out your schedule in advance and reserve your seats in your favorite sessions.  That gives you plenty of time to plan for your week with us in San Francisco. If unfortunately, your boss denied your request to attend - there are still some ways that you can join in the experience virtually On-Demand. This year - we are expanding even more up North of Market Street and will be taking over Union Square as well. Check out this map of San Francisco to get a sense of how much of a footprint Oracle OpenWorld has grown to this year. With so much to see and so many sessions to learn from - its no wonder that people get excited. Add to that a good mix of fun and all of the possible WebCenter sessions you could attend - you won't want to sleep at all to take full advantage of such an opportunity. We'll also have our annual WebCenter Customer Appreciation reception - stay tuned this week for some more info on registration to make sure you'll be able to join us. If you've been following the America's Cup at all and believe in EXTREME PERFORMANCE you'll definitely want to take a look at this video from last year's OpenWorld Keynote. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Important OpenWorld Links:  Attendee / Presenters Toolkit Oracle Schedule Builder WebCenter Sessions (listed in the catalog under Fusion Middleware as "Portals, Sites, Content, and Collaboration" ) Oracle Music Festival - AMAZING Line up!!  Oracle Customer Appreciation Night -LOOK HERE!! Oracle OpenWorld LIVE On-Demand Here are all the WebCenter sessions broken down by day for your viewing pleasure. Monday, October 1st CON8885 - Simplify CRM Engagement with Contextual Collaboration Are your sales teams disconnected and disengaged? Do you want a tool for easily connecting expertise across your organization and providing visibility into the complete sales process? Do you want a way to enhance and retain organization knowledge? Oracle Social Network is the answer. Attend this session to learn how to make CRM easy, effective, and efficient for use across virtual sales teams. Also learn how Oracle Social Network can drive sales force collaboration with natural conversations throughout the sales cycle, promote sales team productivity through purposeful social networking without the noise, and build cross-team knowledge by integrating conversations with CRM and other business applications. CON8268 - Oracle WebCenter Strategy: Engaging Your Customers. Empowering Your Business Oracle WebCenter is a user engagement platform for social business, connecting people and information. Attend this session to learn about the Oracle WebCenter strategy, and understand where Oracle is taking the platform to help companies engage customers, empower employees, and enable partners. Business success starts with ensuring that everyone is engaged with the right people and the right information and can access what they need through the channel of their choice—Web, mobile, or social. Are you giving customers, employees, and partners the best-possible experience? Come learn how you can! ¶ HOL10208 - Add Social Capabilities to Your Enterprise Applications Oracle Social Network enables you to add real-time collaboration capabilities into your enterprise applications, so that conversations can happen directly within your business systems. In this hands-on lab, you will try out the Oracle Social Network product to collaborate with other attendees, using real-time conversations with document sharing capabilities. Next you will embed social capabilities into a sample Web-based enterprise application, using embedded UI components. Experts will also write simple REST-based integrations, using the Oracle Social Network API to programmatically create social interactions. ¶ CON8893 - Improve Employee Productivity with Intuitive and Social Work Environments Social technologies have already transformed the ways customers, employees, partners, and suppliers communicate and stay informed. Forward-thinking organizations today need technologies and infrastructures to help them advance to the next level and integrate social activities with business applications to deliver a user experience that simplifies business processes and enterprise application engagement. Attend this session to hear from an innovative Oracle Social Network customer and learn how you can improve productivity with intuitive and social work environments and empower your employees with innovative social tools to enable contextual access to content and dynamic personalization of solutions. ¶ CON8270 - Oracle WebCenter Content Strategy and Vision Oracle WebCenter provides a strategic content infrastructure for managing documents, images, e-mails, and rich media files. With a single repository, organizations can address any content use case, such as accounts payable, HR onboarding, document management, compliance, records management, digital asset management, or Website management. In this session, learn about future plans for how Oracle WebCenter will address new use cases as well as new integrations with Oracle Fusion Middleware and Oracle Applications, leveraging your investments by making your users more productive and error-free. ¶ CON8269 - Oracle WebCenter Sites Strategy and Vision Oracle’s Web experience management solution, Oracle WebCenter Sites, enables organizations to use the online channel to drive customer acquisition and brand loyalty. It helps marketers and business users easily create and manage contextually relevant, social, interactive online experiences across multiple channels on a global scale. In this session, learn about future plans for how Oracle WebCenter Sites will provide you with the tools, capabilities, and integrations you need in order to continue to address your customers’ evolving requirements for engaging online experiences and keep moving your business forward. ¶ CON8896 - Living with SharePoint SharePoint is a popular platform, but it’s not always the best fit for Oracle customers. In this session, you’ll discover the technical and nontechnical limitations and pitfalls of SharePoint and learn about Oracle alternatives for collaboration, portals, enterprise and Web content management, social computing, and application integration. The presentation shows you how to integrate with SharePoint when business or IT requirements dictate and covers cloud-based (Office 365) and on-premises versions of SharePoint. Presented by a former Microsoft director of SharePoint product management and backed by independent customer research, this session will prepare you to answer the question “Why don’t we just use SharePoint for that?’ the next time it comes up in your organization. ¶ CON7843 - Content-Enabling Enterprise Processes with Oracle WebCenter Organizations today continually strive to automate business processes, reduce costs, and improve efficiency. Many business processes are content-intensive and unstructured, requiring ad hoc collaboration, and distributed in nature, requiring many approvals and generating huge volumes of paper. In this session, learn how Oracle and SYSTIME have partnered to help a customer content-enable its enterprise with Oracle WebCenter Content and Oracle WebCenter Imaging 11g and integrate them with Oracle Applications. ¶ CON6114 - Tape Robotics’ Newest Superhero: Now Fueled by Oracle Software For small, midsize, and rapidly growing businesses that want the most energy-efficient, scalable storage infrastructure to meet their rapidly growing data demands, Oracle’s most recent addition to its award-winning tape portfolio leverages several pieces of Oracle software. With Oracle Linux, Oracle WebLogic, and Oracle Fusion Middleware tools, the library achieves a higher level of usability than previous products while offering customers a familiar interface for management, plus ease of use. This session examines the competitive advantages of the tape library and how Oracle software raises customer satisfaction. Learn how the combination of Oracle engineered systems, Oracle Secure Backup, and Oracle’s StorageTek tape libraries provide end-to-end coverage of your data. ¶ CON9437 - Mobile Access Management With more than five billion mobile devices on the planet and an increasing number of users using their own devices to access corporate data and applications, securely extending identity management to mobile devices has become a hot topic. This session focuses on how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON7815 - Customer Experience Online in Cloud: Oracle WebCenter Sites, Oracle ATG Apps, Oracle Exalogic Oracle WebCenter Sites and Oracle’s ATG product line together can provide a compelling marketing and e-commerce experience. When you couple them with the extreme performance of Oracle Exalogic, you’ll see unmatched scalability that provides you with a true cloud-based solution. In this session, you’ll learn how running Oracle WebCenter Sites and ATG applications on Oracle Exalogic delivers both a private and a public cloud experience. Find out what it takes to get these systems working together and delivering engaging Web experiences. Even if you aren’t considering Oracle Exalogic today, the rich Web experience of Oracle WebCenter, paired with the depth of the ATG product line, can provide your business full support, from merchandising through sale completion. ¶ CON8271 - Oracle WebCenter Portal Strategy and Vision To innovate and keep a competitive edge, organizations need to leverage the power of agile and responsive Web applications. Oracle WebCenter Portal enables you to do just that, by delivering intuitive user experiences for enterprise applications to drive innovation with composite applications and mashups. Attend this session to learn firsthand from customers how Oracle WebCenter Portal extends the value of existing enterprise applications, business processes, and content; delivers a superior business user experience; and maximizes limited IT resources. ¶ CON8880 - The Connected Customer Experience Begins with the Online Channel There’s a lot of talk these days about how to connect the customer journey across various touchpoints—from Websites and e-commerce to call centers and in-store—to provide experiences that are more relevant and engaging and ultimately gain competitive edge. Doing it all at once isn’t a realistic objective, so where do you start? Come to this session, and hear about three steps you can take that can help you begin your journey toward delivering the connected customer experience. You’ll hear how Oracle now has an integrated digital marketing platform for your corporate Website, your e-commerce site, your self-service portal, and your marketing and loyalty campaigns, and you’ll learn what you can do today to begin executing on your customer experience initiatives. ¶ GEN11451 - General Session: Building Mobile Applications with Oracle Cloud With the prevalence of smart mobile devices, companies are facing an increased demand to provide access to data and applications from new channels. However, developing applications for mobile devices poses some unique challenges. Come to this session to learn how Oracle addresses these challenges, offering a simpler way to develop and deploy cross-device mobile applications. See how Oracle Cloud enables you to access applications, data, and services from mobile channels in an easier way.  CON8272 - Oracle Social Network Strategy and Vision One key way of increasing employee productivity is by bringing people, processes, and information together—providing new social capabilities to enable business users to quickly correspond and collaborate on business activities. Oracle WebCenter provides a user engagement platform with social and collaborative technologies to empower business users to focus on their key business processes, applications, and content in the context of their role and process. Attend this session to hear how the latest social capabilities in Oracle Social Network are enabling organizations to transform themselves into social businesses.  --- Tuesday, October 2nd HOL10194 - Enterprise Content Management Simplified: Oracle WebCenter Content’s Next-Generation UI Regardless of the nature of your business, unstructured content underpins many of its daily functions. Whether you are working with traditional presentations, spreadsheets, or text documents—or even with digital assets such as images and multimedia files—your content needs to be accessible and manageable in convenient and intuitive ways to make working with the content easier. Additionally, you need the ability to easily share documents with coworkers to facilitate a collaborative working environment. Come to this session to see how Oracle WebCenter Content’s next-generation user interface helps modern knowledge workers easily manage personal and enterprise documents in a collaborative environment.¶ CON8877 - Develop a Mobile Strategy with Oracle WebCenter: Engage Customers, Employees, and Partners Mobile technology has gone from nice-to-have to a cornerstone of user engagement. Mobile access enables users to have information available at their fingertips, enabling them to take action the moment they make a decision, interact in the moment of convenience, and take advantage of new service offerings in their preferred channels. All your employees have your mobile applications in their pocket; now what are you going to do? It is a critical step for companies to think through what their employees, customers, and partners really need on their devices. Attend this session to see how Oracle WebCenter enables you to better engage your customers, employees, and partners by providing a unified experience across multiple channels. ¶ CON9447 - Enabling Access for Hundreds of Millions of Users How do you grow your business by identifying, authenticating, authorizing, and federating users on the Web, leveraging social identity and the open source OAuth protocol? How do you scale your access management solution to support hundreds of millions of users? With social identity support out of the box, Oracle’s access management solution is also benchmarked for 250-million-user deployment according to real-world customer scenarios. In this session, you will learn about the social identity capability and the 250-million-user benchmark testing of Oracle Access Manager and Oracle Adaptive Access Manager running on Oracle Exalogic and Oracle Exadata. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON2906 - Get Proactive: Best Practices for Maintaining Oracle Fusion Middleware You chose Oracle Fusion Middleware products to help your organization deliver superior business results. Now learn how to take full advantage of your software with all the great tools, resources, and product updates you’re entitled to through Oracle Support. In this session, Oracle product experts provide proven best practices to help you work more efficiently, plan and prepare for upgrades and patching more effectively, and manage risk. Topics include configuration management tools, remote diagnostics, My Oracle Support Community, and My Oracle Support Lifecycle Advisors. New users and Oracle Fusion Middleware experts alike are guaranteed to leave with fresh ideas and practical, easy-to-implement next steps. ¶ CON8878 - Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mashups Cloud computing represents a paradigm shift in how we build applications, automate processes, collaborate, and share and in how we secure our enterprise. Additionally, as you adopt cloud-based services in your organization, it’s likely that you will still have many critical on-premises applications running. With these mixed environments, multiple user interfaces, different security, and multiple datasources and content sources, how do you start evolving your strategy to account for these challenges? Oracle WebCenter offers a complete array of technologies enabling you to solve these challenges and prepare you for the cloud. Attend this session to learn how you can use Oracle WebCenter in the cloud as well as create on-premises and cloud application mash-ups. ¶ CON8901 - Optimize Enterprise Business Processes with Oracle WebCenter and Oracle BPM Do you have business processes that span multiple applications? Are you grappling with how to have visibility across these business processes; how to manage content that is associated with these processes; and, most importantly, how to model and optimize these business processes? Attend this session to hear how Oracle WebCenter and Oracle Business Process Management provide a unique set of integrated solutions to provide a composite application dashboard across these business processes and offer a solution for content-centric business processes. ¶ CON8883 - Deliver Engaging Interfaces to Oracle Applications with Oracle WebCenter Critical business processes live within enterprise applications, and application users need to manage and execute these processes as effectively as possible. Oracle provides a comprehensive user engagement platform to increase user productivity and optimize overall processes within Oracle Applications—Oracle E-Business Suite and Oracle’s Siebel, PeopleSoft, and JD Edwards product families—and third-party applications. Attend this session to learn how you can integrate these applications with Oracle WebCenter to deliver composite application dashboards to your end users—whether they are your customers, partners, or employees—for enhanced usability and Web 2.0–enabled enterprise portals.¶ Wednesday, October 3rd CON8895 - Future-Ready Intranets: How Aramark Re-engineered the Application Landscape There are essential techniques and technologies you can use to deliver employee portals that garner higher productivity, improve business efficiency, and increase user engagement. Attend this session to learn how you can leverage Oracle WebCenter Portal as a user engagement platform for bringing together business process management, enterprise content management, and business intelligence into a highly relevant and integrated experience. Hear how Aramark has leveraged Oracle WebCenter Portal and Oracle WebCenter Content to deliver a unified workspace providing simpler navigation and processing, consolidation of tools, easy access to information, integrated search, and single sign-on. ¶ CON8886 - Content Consolidation: Save Money, Increase Efficiency, and Eliminate Silos Organizations are looking for ways to save money and be more efficient. With content in many different places, it’s difficult to know where to look for a document and whether the document is the most current version. With Oracle WebCenter, content can be consolidated into one best-of-breed repository that is secure, scalable, and integrated with your business processes and applications. Users can find the content they need, where they need it, and ensure that it is the right content. This session covers content challenges that affect your business; content consolidation that can lead to savings in storage and administration costs and can lower risks; and how companies are realizing savings. ¶ CON8911 - Improve Online Experiences for Customers and Partners with Self-Service Portals Are you able to provide your customers and partners an easy-to-use online self-service experience? Are you processing high-volume transactions and struggling with call center bottlenecks or back-end systems that won’t integrate, causing order delays and customer frustration? Are you looking to target content such as product and service offerings to your end users? This session shares approaches to providing targeted delivery as well as strategies and best practices for transforming your business by providing an intuitive user experience for your customers and partners. ¶ CON6156 - Top 10 Ways to Integrate Oracle WebCenter Content This session covers 10 common ways to integrate Oracle WebCenter Content with other enterprise applications and middleware. It discusses out-of-the-box modules that provide expanded features in Oracle WebCenter Content—such as enterprise search, SOA, and BPEL—as well as developer tools you can use to create custom integrations. The presentation also gives guidance on which integration option may work best in your environment. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON7817 - Migration to Oracle WebCenter Imaging 11g Customers today continually strive to automate business processes, reduce costs, and improve efficiency. The accounts payable process—which is often distributed in nature, requires many approvals, and generates huge volumes of paper invoices—is automated by many customers. In this session, learn how Oracle and SYSTIME have partnered to help a customer migrate its existing Oracle Imaging and Process Management Release 7.6 to the latest Oracle WebCenter Imaging 11g and integrate it with Oracle’s JD Edwards family of products. ¶ CON8910 - How to Engage Customers Across Web, Mobile, and Social Channels Whether on desktops at the office, on tablets at home, or on mobile phones when on the go, today’s customers are always connected. To engage today’s customers, you need to make the online customer experience connected and consistent across a host of devices and multiple channels, including Web, mobile, and social networks. Managing this multichannel environment can result in lots of headaches without the right tools. Attend this session to learn how Oracle WebCenter Sites solves the challenge of multichannel customer engagement. ¶ HOL10206 - Oracle WebCenter Sites 11g: Transforming the Content Contributor Experience Oracle WebCenter Sites 11g makes it easy for marketers and business users to contribute to and manage Websites with the new visual, contextual, and intuitive Web authoring interface. In this hands-on lab, you will create and manage content for a sports-themed Website, using many of the new and enhanced features of the 11g release. ¶ CON8900 - Building Next-Generation Portals: An Interactive Customer Panel Discussion Social and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal. ¶ CON9625 - Taking Control of Oracle WebCenter Security Organizations are increasingly looking to extend their Oracle WebCenter portal for social business, to serve external users and provide seamless access to the right information. In particular, many organizations are extending Oracle WebCenter in a business-to-business scenario requiring secure identification and authorization of business partners and their users. This session focuses on how customers are leveraging, securing, and providing access control to Oracle WebCenter portal and mobile solutions. You will learn best practices and hear real-world examples of how to provide flexible and granular access control for Oracle WebCenter deployments, using Oracle Platform Security Services and Oracle Access Management Suite product offerings. ¶ CON8891 - Extending Social into Enterprise Applications and Business Processes Oracle Social Network is an extensible social platform that enables contextual collaboration within enterprise applications and business processes, providing relevant data from across various enterprise systems in one place. Attend this session to see how an Oracle Social Network customer is integrating multiple applications—such as CRM, HCM, and business processes—into Oracle Social Network and Oracle WebCenter to enable individuals and teams to solve complex cross-organizational business problems more effectively by utilizing the social enterprise. ¶ Thursday, October 4th CON8899 - Becoming a Social Business: Stories from the Front Lines of Change What does it really mean to be a social business? How can you change our organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. It takes a thought-provoking look at becoming a social business from the inside. ¶ CON6851 - Oracle WebCenter and Oracle Business Intelligence Enterprise Edition to Create Vendor Portals Large manufacturers of grocery items routinely find themselves depending on the inventory management expertise of their wholesalers and distributors. Inventory costs can be managed more efficiently by the manufacturers if they have better insight into the inventory levels of items carried by their distributors. This creates a unique opportunity for distributors and wholesalers to leverage this knowledge into a revenue-generating subscription service. Oracle Business Intelligence Enterprise Edition and Oracle WebCenter Portal play a key part in enabling creation of business-managed business intelligence portals for vendors. This session discusses one customer that implemented this by leveraging Oracle WebCenter and Oracle Business Intelligence Enterprise Edition. ¶ CON8879 - Provide a Personalized and Consistent Customer Experience in Your Websites and Portals Your customers engage with your company online in different ways throughout their journey—from prospecting by acquiring information on your corporate Website to transacting through self-service applications on your customer portal—and then the cycle begins again when they look for new products and services. Ensuring that the customer experience is consistent and personalized across online properties—from branding and content to interactions and transactions—can be a daunting task. Oracle WebCenter enables you to speak and interact with your customers with one voice across your Websites and portals by providing an integrated platform for delivery of self-service and engagement that unifies and personalizes the online experience. Learn more in this session. ¶ CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we’re not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey. ¶ CON8908 - Oracle WebCenter Portal: Creating and Using Content Presenter Templates Oracle WebCenter Portal applications use task flows to display and integrate content stored in the Oracle WebCenter Content server. Among the most flexible task flows is Content Presenter, which renders various types of content on an Oracle WebCenter Portal page. Although Oracle WebCenter Portal comes with a set of predefined Content Presenter templates, developers can create their own templates for specific rendering needs. This session shows the lifecycle of developing Content Presenter task flows, including how to create, package, import, modify at runtime, and use such templates. In addition to simple examples with Oracle Application Development Framework (Oracle ADF) UI elements to render the content, it shows how to use other UI technologies, CSS files, and JavaScript libraries. ¶ CON8897 - Using Web Experience Management to Drive Online Marketing Success Every year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from online marketers how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences. ¶ CON8892 - Oracle’s Journey to Social Business Social business is a revolution, one that is causing rapidly accelerating change in how companies and customers engage with one another and how employees work together. Oracle’s goal in becoming a social business is to create a socially connected organization in which working collaboratively across geographical locations, lines of business, and management chains is second nature, enabling innovative solutions to business challenges. We can achieve this by connecting the right people, finding the right content, communicating with the right people, collaborating at the right time, and building the right communities in the right context—all ready in the CLOUD. Attend this session to see how Oracle is transforming itself into a social business. ¶  ------------ If you've read all the way to the end here - we are REALLY looking forward to seeing you in San Francisco.

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  • A way of doing real-world test-driven development (and some thoughts about it)

    - by Thomas Weller
    Lately, I exchanged some arguments with Derick Bailey about some details of the red-green-refactor cycle of the Test-driven development process. In short, the issue revolved around the fact that it’s not enough to have a test red or green, but it’s also important to have it red or green for the right reasons. While for me, it’s sufficient to initially have a NotImplementedException in place, Derick argues that this is not totally correct (see these two posts: Red/Green/Refactor, For The Right Reasons and Red For The Right Reason: Fail By Assertion, Not By Anything Else). And he’s right. But on the other hand, I had no idea how his insights could have any practical consequence for my own individual interpretation of the red-green-refactor cycle (which is not really red-green-refactor, at least not in its pure sense, see the rest of this article). This made me think deeply for some days now. In the end I found out that the ‘right reason’ changes in my understanding depending on what development phase I’m in. To make this clear (at least I hope it becomes clear…) I started to describe my way of working in some detail, and then something strange happened: The scope of the article slightly shifted from focusing ‘only’ on the ‘right reason’ issue to something more general, which you might describe as something like  'Doing real-world TDD in .NET , with massive use of third-party add-ins’. This is because I feel that there is a more general statement about Test-driven development to make:  It’s high time to speak about the ‘How’ of TDD, not always only the ‘Why’. Much has been said about this, and me myself also contributed to that (see here: TDD is not about testing, it's about how we develop software). But always justifying what you do is very unsatisfying in the long run, it is inherently defensive, and it costs time and effort that could be used for better and more important things. And frankly: I’m somewhat sick and tired of repeating time and again that the test-driven way of software development is highly preferable for many reasons - I don’t want to spent my time exclusively on stating the obvious… So, again, let’s say it clearly: TDD is programming, and programming is TDD. Other ways of programming (code-first, sometimes called cowboy-coding) are exceptional and need justification. – I know that there are many people out there who will disagree with this radical statement, and I also know that it’s not a description of the real world but more of a mission statement or something. But nevertheless I’m absolutely sure that in some years this statement will be nothing but a platitude. Side note: Some parts of this post read as if I were paid by Jetbrains (the manufacturer of the ReSharper add-in – R#), but I swear I’m not. Rather I think that Visual Studio is just not production-complete without it, and I wouldn’t even consider to do professional work without having this add-in installed... The three parts of a software component Before I go into some details, I first should describe my understanding of what belongs to a software component (assembly, type, or method) during the production process (i.e. the coding phase). Roughly, I come up with the three parts shown below:   First, we need to have some initial sort of requirement. This can be a multi-page formal document, a vague idea in some programmer’s brain of what might be needed, or anything in between. In either way, there has to be some sort of requirement, be it explicit or not. – At the C# micro-level, the best way that I found to formulate that is to define interfaces for just about everything, even for internal classes, and to provide them with exhaustive xml comments. The next step then is to re-formulate these requirements in an executable form. This is specific to the respective programming language. - For C#/.NET, the Gallio framework (which includes MbUnit) in conjunction with the ReSharper add-in for Visual Studio is my toolset of choice. The third part then finally is the production code itself. It’s development is entirely driven by the requirements and their executable formulation. This is the delivery, the two other parts are ‘only’ there to make its production possible, to give it a decent quality and reliability, and to significantly reduce related costs down the maintenance timeline. So while the first two parts are not really relevant for the customer, they are very important for the developer. The customer (or in Scrum terms: the Product Owner) is not interested at all in how  the product is developed, he is only interested in the fact that it is developed as cost-effective as possible, and that it meets his functional and non-functional requirements. The rest is solely a matter of the developer’s craftsmanship, and this is what I want to talk about during the remainder of this article… An example To demonstrate my way of doing real-world TDD, I decided to show the development of a (very) simple Calculator component. The example is deliberately trivial and silly, as examples always are. I am totally aware of the fact that real life is never that simple, but I only want to show some development principles here… The requirement As already said above, I start with writing down some words on the initial requirement, and I normally use interfaces for that, even for internal classes - the typical question “intf or not” doesn’t even come to mind. I need them for my usual workflow and using them automatically produces high componentized and testable code anyway. To think about their usage in every single situation would slow down the production process unnecessarily. So this is what I begin with: namespace Calculator {     /// <summary>     /// Defines a very simple calculator component for demo purposes.     /// </summary>     public interface ICalculator     {         /// <summary>         /// Gets the result of the last successful operation.         /// </summary>         /// <value>The last result.</value>         /// <remarks>         /// Will be <see langword="null" /> before the first successful operation.         /// </remarks>         double? LastResult { get; }       } // interface ICalculator   } // namespace Calculator So, I’m not beginning with a test, but with a sort of code declaration - and still I insist on being 100% test-driven. There are three important things here: Starting this way gives me a method signature, which allows to use IntelliSense and AutoCompletion and thus eliminates the danger of typos - one of the most regular, annoying, time-consuming, and therefore expensive sources of error in the development process. In my understanding, the interface definition as a whole is more of a readable requirement document and technical documentation than anything else. So this is at least as much about documentation than about coding. The documentation must completely describe the behavior of the documented element. I normally use an IoC container or some sort of self-written provider-like model in my architecture. In either case, I need my components defined via service interfaces anyway. - I will use the LinFu IoC framework here, for no other reason as that is is very simple to use. The ‘Red’ (pt. 1)   First I create a folder for the project’s third-party libraries and put the LinFu.Core dll there. Then I set up a test project (via a Gallio project template), and add references to the Calculator project and the LinFu dll. Finally I’m ready to write the first test, which will look like the following: namespace Calculator.Test {     [TestFixture]     public class CalculatorTest     {         private readonly ServiceContainer container = new ServiceContainer();           [Test]         public void CalculatorLastResultIsInitiallyNull()         {             ICalculator calculator = container.GetService<ICalculator>();               Assert.IsNull(calculator.LastResult);         }       } // class CalculatorTest   } // namespace Calculator.Test       This is basically the executable formulation of what the interface definition states (part of). Side note: There’s one principle of TDD that is just plain wrong in my eyes: I’m talking about the Red is 'does not compile' thing. How could a compiler error ever be interpreted as a valid test outcome? I never understood that, it just makes no sense to me. (Or, in Derick’s terms: this reason is as wrong as a reason ever could be…) A compiler error tells me: Your code is incorrect, but nothing more.  Instead, the ‘Red’ part of the red-green-refactor cycle has a clearly defined meaning to me: It means that the test works as intended and fails only if its assumptions are not met for some reason. Back to our Calculator. When I execute the above test with R#, the Gallio plugin will give me this output: So this tells me that the test is red for the wrong reason: There’s no implementation that the IoC-container could load, of course. So let’s fix that. With R#, this is very easy: First, create an ICalculator - derived type:        Next, implement the interface members: And finally, move the new class to its own file: So far my ‘work’ was six mouse clicks long, the only thing that’s left to do manually here, is to add the Ioc-specific wiring-declaration and also to make the respective class non-public, which I regularly do to force my components to communicate exclusively via interfaces: This is what my Calculator class looks like as of now: using System; using LinFu.IoC.Configuration;   namespace Calculator {     [Implements(typeof(ICalculator))]     internal class Calculator : ICalculator     {         public double? LastResult         {             get             {                 throw new NotImplementedException();             }         }     } } Back to the test fixture, we have to put our IoC container to work: [TestFixture] public class CalculatorTest {     #region Fields       private readonly ServiceContainer container = new ServiceContainer();       #endregion // Fields       #region Setup/TearDown       [FixtureSetUp]     public void FixtureSetUp()     {        container.LoadFrom(AppDomain.CurrentDomain.BaseDirectory, "Calculator.dll");     }       ... Because I have a R# live template defined for the setup/teardown method skeleton as well, the only manual coding here again is the IoC-specific stuff: two lines, not more… The ‘Red’ (pt. 2) Now, the execution of the above test gives the following result: This time, the test outcome tells me that the method under test is called. And this is the point, where Derick and I seem to have somewhat different views on the subject: Of course, the test still is worthless regarding the red/green outcome (or: it’s still red for the wrong reasons, in that it gives a false negative). But as far as I am concerned, I’m not really interested in the test outcome at this point of the red-green-refactor cycle. Rather, I only want to assert that my test actually calls the right method. If that’s the case, I will happily go on to the ‘Green’ part… The ‘Green’ Making the test green is quite trivial. Just make LastResult an automatic property:     [Implements(typeof(ICalculator))]     internal class Calculator : ICalculator     {         public double? LastResult { get; private set; }     }         One more round… Now on to something slightly more demanding (cough…). Let’s state that our Calculator exposes an Add() method:         ...   /// <summary>         /// Adds the specified operands.         /// </summary>         /// <param name="operand1">The operand1.</param>         /// <param name="operand2">The operand2.</param>         /// <returns>The result of the additon.</returns>         /// <exception cref="ArgumentException">         /// Argument <paramref name="operand1"/> is &lt; 0.<br/>         /// -- or --<br/>         /// Argument <paramref name="operand2"/> is &lt; 0.         /// </exception>         double Add(double operand1, double operand2);       } // interface ICalculator A remark: I sometimes hear the complaint that xml comment stuff like the above is hard to read. That’s certainly true, but irrelevant to me, because I read xml code comments with the CR_Documentor tool window. And using that, it looks like this:   Apart from that, I’m heavily using xml code comments (see e.g. here for a detailed guide) because there is the possibility of automating help generation with nightly CI builds (using MS Sandcastle and the Sandcastle Help File Builder), and then publishing the results to some intranet location.  This way, a team always has first class, up-to-date technical documentation at hand about the current codebase. (And, also very important for speeding up things and avoiding typos: You have IntelliSense/AutoCompletion and R# support, and the comments are subject to compiler checking…).     Back to our Calculator again: Two more R# – clicks implement the Add() skeleton:         ...           public double Add(double operand1, double operand2)         {             throw new NotImplementedException();         }       } // class Calculator As we have stated in the interface definition (which actually serves as our requirement document!), the operands are not allowed to be negative. So let’s start implementing that. Here’s the test: [Test] [Row(-0.5, 2)] public void AddThrowsOnNegativeOperands(double operand1, double operand2) {     ICalculator calculator = container.GetService<ICalculator>();       Assert.Throws<ArgumentException>(() => calculator.Add(operand1, operand2)); } As you can see, I’m using a data-driven unit test method here, mainly for these two reasons: Because I know that I will have to do the same test for the second operand in a few seconds, I save myself from implementing another test method for this purpose. Rather, I only will have to add another Row attribute to the existing one. From the test report below, you can see that the argument values are explicitly printed out. This can be a valuable documentation feature even when everything is green: One can quickly review what values were tested exactly - the complete Gallio HTML-report (as it will be produced by the Continuous Integration runs) shows these values in a quite clear format (see below for an example). Back to our Calculator development again, this is what the test result tells us at the moment: So we’re red again, because there is not yet an implementation… Next we go on and implement the necessary parameter verification to become green again, and then we do the same thing for the second operand. To make a long story short, here’s the test and the method implementation at the end of the second cycle: // in CalculatorTest:   [Test] [Row(-0.5, 2)] [Row(295, -123)] public void AddThrowsOnNegativeOperands(double operand1, double operand2) {     ICalculator calculator = container.GetService<ICalculator>();       Assert.Throws<ArgumentException>(() => calculator.Add(operand1, operand2)); }   // in Calculator: public double Add(double operand1, double operand2) {     if (operand1 < 0.0)     {         throw new ArgumentException("Value must not be negative.", "operand1");     }     if (operand2 < 0.0)     {         throw new ArgumentException("Value must not be negative.", "operand2");     }     throw new NotImplementedException(); } So far, we have sheltered our method from unwanted input, and now we can safely operate on the parameters without further caring about their validity (this is my interpretation of the Fail Fast principle, which is regarded here in more detail). Now we can think about the method’s successful outcomes. First let’s write another test for that: [Test] [Row(1, 1, 2)] public void TestAdd(double operand1, double operand2, double expectedResult) {     ICalculator calculator = container.GetService<ICalculator>();       double result = calculator.Add(operand1, operand2);       Assert.AreEqual(expectedResult, result); } Again, I’m regularly using row based test methods for these kinds of unit tests. The above shown pattern proved to be extremely helpful for my development work, I call it the Defined-Input/Expected-Output test idiom: You define your input arguments together with the expected method result. There are two major benefits from that way of testing: In the course of refining a method, it’s very likely to come up with additional test cases. In our case, we might add tests for some edge cases like ‘one of the operands is zero’ or ‘the sum of the two operands causes an overflow’, or maybe there’s an external test protocol that has to be fulfilled (e.g. an ISO norm for medical software), and this results in the need of testing against additional values. In all these scenarios we only have to add another Row attribute to the test. Remember that the argument values are written to the test report, so as a side-effect this produces valuable documentation. (This can become especially important if the fulfillment of some sort of external requirements has to be proven). So your test method might look something like that in the end: [Test, Description("Arguments: operand1, operand2, expectedResult")] [Row(1, 1, 2)] [Row(0, 999999999, 999999999)] [Row(0, 0, 0)] [Row(0, double.MaxValue, double.MaxValue)] [Row(4, double.MaxValue - 2.5, double.MaxValue)] public void TestAdd(double operand1, double operand2, double expectedResult) {     ICalculator calculator = container.GetService<ICalculator>();       double result = calculator.Add(operand1, operand2);       Assert.AreEqual(expectedResult, result); } And this will produce the following HTML report (with Gallio):   Not bad for the amount of work we invested in it, huh? - There might be scenarios where reports like that can be useful for demonstration purposes during a Scrum sprint review… The last requirement to fulfill is that the LastResult property is expected to store the result of the last operation. I don’t show this here, it’s trivial enough and brings nothing new… And finally: Refactor (for the right reasons) To demonstrate my way of going through the refactoring portion of the red-green-refactor cycle, I added another method to our Calculator component, namely Subtract(). Here’s the code (tests and production): // CalculatorTest.cs:   [Test, Description("Arguments: operand1, operand2, expectedResult")] [Row(1, 1, 0)] [Row(0, 999999999, -999999999)] [Row(0, 0, 0)] [Row(0, double.MaxValue, -double.MaxValue)] [Row(4, double.MaxValue - 2.5, -double.MaxValue)] public void TestSubtract(double operand1, double operand2, double expectedResult) {     ICalculator calculator = container.GetService<ICalculator>();       double result = calculator.Subtract(operand1, operand2);       Assert.AreEqual(expectedResult, result); }   [Test, Description("Arguments: operand1, operand2, expectedResult")] [Row(1, 1, 0)] [Row(0, 999999999, -999999999)] [Row(0, 0, 0)] [Row(0, double.MaxValue, -double.MaxValue)] [Row(4, double.MaxValue - 2.5, -double.MaxValue)] public void TestSubtractGivesExpectedLastResult(double operand1, double operand2, double expectedResult) {     ICalculator calculator = container.GetService<ICalculator>();       calculator.Subtract(operand1, operand2);       Assert.AreEqual(expectedResult, calculator.LastResult); }   ...   // ICalculator.cs: /// <summary> /// Subtracts the specified operands. /// </summary> /// <param name="operand1">The operand1.</param> /// <param name="operand2">The operand2.</param> /// <returns>The result of the subtraction.</returns> /// <exception cref="ArgumentException"> /// Argument <paramref name="operand1"/> is &lt; 0.<br/> /// -- or --<br/> /// Argument <paramref name="operand2"/> is &lt; 0. /// </exception> double Subtract(double operand1, double operand2);   ...   // Calculator.cs:   public double Subtract(double operand1, double operand2) {     if (operand1 < 0.0)     {         throw new ArgumentException("Value must not be negative.", "operand1");     }       if (operand2 < 0.0)     {         throw new ArgumentException("Value must not be negative.", "operand2");     }       return (this.LastResult = operand1 - operand2).Value; }   Obviously, the argument validation stuff that was produced during the red-green part of our cycle duplicates the code from the previous Add() method. So, to avoid code duplication and minimize the number of code lines of the production code, we do an Extract Method refactoring. One more time, this is only a matter of a few mouse clicks (and giving the new method a name) with R#: Having done that, our production code finally looks like that: using System; using LinFu.IoC.Configuration;   namespace Calculator {     [Implements(typeof(ICalculator))]     internal class Calculator : ICalculator     {         #region ICalculator           public double? LastResult { get; private set; }           public double Add(double operand1, double operand2)         {             ThrowIfOneOperandIsInvalid(operand1, operand2);               return (this.LastResult = operand1 + operand2).Value;         }           public double Subtract(double operand1, double operand2)         {             ThrowIfOneOperandIsInvalid(operand1, operand2);               return (this.LastResult = operand1 - operand2).Value;         }           #endregion // ICalculator           #region Implementation (Helper)           private static void ThrowIfOneOperandIsInvalid(double operand1, double operand2)         {             if (operand1 < 0.0)             {                 throw new ArgumentException("Value must not be negative.", "operand1");             }               if (operand2 < 0.0)             {                 throw new ArgumentException("Value must not be negative.", "operand2");             }         }           #endregion // Implementation (Helper)       } // class Calculator   } // namespace Calculator But is the above worth the effort at all? It’s obviously trivial and not very impressive. All our tests were green (for the right reasons), and refactoring the code did not change anything. It’s not immediately clear how this refactoring work adds value to the project. Derick puts it like this: STOP! Hold on a second… before you go any further and before you even think about refactoring what you just wrote to make your test pass, you need to understand something: if your done with your requirements after making the test green, you are not required to refactor the code. I know… I’m speaking heresy, here. Toss me to the wolves, I’ve gone over to the dark side! Seriously, though… if your test is passing for the right reasons, and you do not need to write any test or any more code for you class at this point, what value does refactoring add? Derick immediately answers his own question: So why should you follow the refactor portion of red/green/refactor? When you have added code that makes the system less readable, less understandable, less expressive of the domain or concern’s intentions, less architecturally sound, less DRY, etc, then you should refactor it. I couldn’t state it more precise. From my personal perspective, I’d add the following: You have to keep in mind that real-world software systems are usually quite large and there are dozens or even hundreds of occasions where micro-refactorings like the above can be applied. It’s the sum of them all that counts. And to have a good overall quality of the system (e.g. in terms of the Code Duplication Percentage metric) you have to be pedantic on the individual, seemingly trivial cases. My job regularly requires the reading and understanding of ‘foreign’ code. So code quality/readability really makes a HUGE difference for me – sometimes it can be even the difference between project success and failure… Conclusions The above described development process emerged over the years, and there were mainly two things that guided its evolution (you might call it eternal principles, personal beliefs, or anything in between): Test-driven development is the normal, natural way of writing software, code-first is exceptional. So ‘doing TDD or not’ is not a question. And good, stable code can only reliably be produced by doing TDD (yes, I know: many will strongly disagree here again, but I’ve never seen high-quality code – and high-quality code is code that stood the test of time and causes low maintenance costs – that was produced code-first…) It’s the production code that pays our bills in the end. (Though I have seen customers these days who demand an acceptance test battery as part of the final delivery. Things seem to go into the right direction…). The test code serves ‘only’ to make the production code work. But it’s the number of delivered features which solely counts at the end of the day - no matter how much test code you wrote or how good it is. With these two things in mind, I tried to optimize my coding process for coding speed – or, in business terms: productivity - without sacrificing the principles of TDD (more than I’d do either way…).  As a result, I consider a ratio of about 3-5/1 for test code vs. production code as normal and desirable. In other words: roughly 60-80% of my code is test code (This might sound heavy, but that is mainly due to the fact that software development standards only begin to evolve. The entire software development profession is very young, historically seen; only at the very beginning, and there are no viable standards yet. If you think about software development as a kind of casting process, where the test code is the mold and the resulting production code is the final product, then the above ratio sounds no longer extraordinary…) Although the above might look like very much unnecessary work at first sight, it’s not. With the aid of the mentioned add-ins, doing all the above is a matter of minutes, sometimes seconds (while writing this post took hours and days…). The most important thing is to have the right tools at hand. Slow developer machines or the lack of a tool or something like that - for ‘saving’ a few 100 bucks -  is just not acceptable and a very bad decision in business terms (though I quite some times have seen and heard that…). Production of high-quality products needs the usage of high-quality tools. This is a platitude that every craftsman knows… The here described round-trip will take me about five to ten minutes in my real-world development practice. I guess it’s about 30% more time compared to developing the ‘traditional’ (code-first) way. But the so manufactured ‘product’ is of much higher quality and massively reduces maintenance costs, which is by far the single biggest cost factor, as I showed in this previous post: It's the maintenance, stupid! (or: Something is rotten in developerland.). In the end, this is a highly cost-effective way of software development… But on the other hand, there clearly is a trade-off here: coding speed vs. code quality/later maintenance costs. The here described development method might be a perfect fit for the overwhelming majority of software projects, but there certainly are some scenarios where it’s not - e.g. if time-to-market is crucial for a software project. So this is a business decision in the end. It’s just that you have to know what you’re doing and what consequences this might have… Some last words First, I’d like to thank Derick Bailey again. His two aforementioned posts (which I strongly recommend for reading) inspired me to think deeply about my own personal way of doing TDD and to clarify my thoughts about it. I wouldn’t have done that without this inspiration. I really enjoy that kind of discussions… I agree with him in all respects. But I don’t know (yet?) how to bring his insights into the described production process without slowing things down. The above described method proved to be very “good enough” in my practical experience. But of course, I’m open to suggestions here… My rationale for now is: If the test is initially red during the red-green-refactor cycle, the ‘right reason’ is: it actually calls the right method, but this method is not yet operational. Later on, when the cycle is finished and the tests become part of the regular, automated Continuous Integration process, ‘red’ certainly must occur for the ‘right reason’: in this phase, ‘red’ MUST mean nothing but an unfulfilled assertion - Fail By Assertion, Not By Anything Else!

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  • The Benefits of Smart Grid Business Software

    - by Sylvie MacKenzie, PMP
    Smart Grid Background What Are Smart Grids?Smart Grids use computer hardware and software, sensors, controls, and telecommunications equipment and services to: Link customers to information that helps them manage consumption and use electricity wisely. Enable customers to respond to utility notices in ways that help minimize the duration of overloads, bottlenecks, and outages. Provide utilities with information that helps them improve performance and control costs. What Is Driving Smart Grid Development? Environmental ImpactSmart Grid development is picking up speed because of the widespread interest in reducing the negative impact that energy use has on the environment. Smart Grids use technology to drive efficiencies in transmission, distribution, and consumption. As a result, utilities can serve customers’ power needs with fewer generating plants, fewer transmission and distribution assets,and lower overall generation. With the possible exception of wind farm sprawl, landscape preservation is one obvious benefit. And because most generation today results in greenhouse gas emissions, Smart Grids reduce air pollution and the potential for global climate change.Smart Grids also more easily accommodate the technical difficulties of integrating intermittent renewable resources like wind and solar into the grid, providing further greenhouse gas reductions. CostsThe ability to defer the cost of plant and grid expansion is a major benefit to both utilities and customers. Utilities do not need to use as many internal resources for traditional infrastructure project planning and management. Large T&D infrastructure expansion costs are not passed on to customers.Smart Grids will not eliminate capital expansion, of course. Transmission corridors to connect renewable generation with customers will require major near-term expenditures. Additionally, in the future, electricity to satisfy the needs of population growth and additional applications will exceed the capacity reductions available through the Smart Grid. At that point, expansion will resume—but with greater overall T&D efficiency based on demand response, load control, and many other Smart Grid technologies and business processes. Energy efficiency is a second area of Smart Grid cost saving of particular relevance to customers. The timely and detailed information Smart Grids provide encourages customers to limit waste, adopt energy-efficient building codes and standards, and invest in energy efficient appliances. Efficiency may or may not lower customer bills because customer efficiency savings may be offset by higher costs in generation fuels or carbon taxes. It is clear, however, that bills will be lower with efficiency than without it. Utility Operations Smart Grids can serve as the central focus of utility initiatives to improve business processes. Many utilities have long “wish lists” of projects and applications they would like to fund in order to improve customer service or ease staff’s burden of repetitious work, but they have difficulty cost-justifying the changes, especially in the short term. Adding Smart Grid benefits to the cost/benefit analysis frequently tips the scales in favor of the change and can also significantly reduce payback periods.Mobile workforce applications and asset management applications work together to deploy assets and then to maintain, repair, and replace them. Many additional benefits result—for instance, increased productivity and fuel savings from better routing. Similarly, customer portals that provide customers with near-real-time information can also encourage online payments, thus lowering billing costs. Utilities can and should include these cost and service improvements in the list of Smart Grid benefits. What Is Smart Grid Business Software? Smart Grid business software gathers data from a Smart Grid and uses it improve a utility’s business processes. Smart Grid business software also helps utilities provide relevant information to customers who can then use it to reduce their own consumption and improve their environmental profiles. Smart Grid Business Software Minimizes the Impact of Peak Demand Utilities must size their assets to accommodate their highest peak demand. The higher the peak rises above base demand: The more assets a utility must build that are used only for brief periods—an inefficient use of capital. The higher the utility’s risk profile rises given the uncertainties surrounding the time needed for permitting, building, and recouping costs. The higher the costs for utilities to purchase supply, because generators can charge more for contracts and spot supply during high-demand periods. Smart Grids enable a variety of programs that reduce peak demand, including: Time-of-use pricing and critical peak pricing—programs that charge customers more when they consume electricity during peak periods. Pilot projects indicate that these programs are successful in flattening peaks, thus ensuring better use of existing T&D and generation assets. Direct load control, which lets utilities reduce or eliminate electricity flow to customer equipment (such as air conditioners). Contracts govern the terms and conditions of these turn-offs. Indirect load control, which signals customers to reduce the use of on-premises equipment for contractually agreed-on time periods. Smart Grid business software enables utilities to impose penalties on customers who do not comply with their contracts. Smart Grids also help utilities manage peaks with existing assets by enabling: Real-time asset monitoring and control. In this application, advanced sensors safely enable dynamic capacity load limits, ensuring that all grid assets can be used to their maximum capacity during peak demand periods. Real-time asset monitoring and control applications also detect the location of excessive losses and pinpoint need for mitigation and asset replacements. As a result, utilities reduce outage risk and guard against excess capacity or “over-build”. Better peak demand analysis. As a result: Distribution planners can better size equipment (e.g. transformers) to avoid over-building. Operations engineers can identify and resolve bottlenecks and other inefficiencies that may cause or exacerbate peaks. As above, the result is a reduction in the tendency to over-build. Supply managers can more closely match procurement with delivery. As a result, they can fine-tune supply portfolios, reducing the tendency to over-contract for peak supply and reducing the need to resort to spot market purchases during high peaks. Smart Grids can help lower the cost of remaining peaks by: Standardizing interconnections for new distributed resources (such as electricity storage devices). Placing the interconnections where needed to support anticipated grid congestion. Smart Grid Business Software Lowers the Cost of Field Services By processing Smart Grid data through their business software, utilities can reduce such field costs as: Vegetation management. Smart Grids can pinpoint momentary interruptions and tree-caused outages. Spatial mash-up tools leverage GIS models of tree growth for targeted vegetation management. This reduces the cost of unnecessary tree trimming. Service vehicle fuel. Many utility service calls are “false alarms.” Checking meter status before dispatching crews prevents many unnecessary “truck rolls.” Similarly, crews use far less fuel when Smart Grid sensors can pinpoint a problem and mobile workforce applications can then route them directly to it. Smart Grid Business Software Ensures Regulatory Compliance Smart Grids can ensure compliance with private contracts and with regional, national, or international requirements by: Monitoring fulfillment of contract terms. Utilities can use one-hour interval meters to ensure that interruptible (“non-core”) customers actually reduce or eliminate deliveries as required. They can use the information to levy fines against contract violators. Monitoring regulations imposed on customers, such as maximum use during specific time periods. Using accurate time-stamped event history derived from intelligent devices distributed throughout the smart grid to monitor and report reliability statistics and risk compliance. Automating business processes and activities that ensure compliance with security and reliability measures (e.g. NERC-CIP 2-9). Grid Business Software Strengthens Utilities’ Connection to Customers While Reducing Customer Service Costs During outages, Smart Grid business software can: Identify outages more quickly. Software uses sensors to pinpoint outages and nested outage locations. They also permit utilities to ensure outage resolution at every meter location. Size outages more accurately, permitting utilities to dispatch crews that have the skills needed, in appropriate numbers. Provide updates on outage location and expected duration. This information helps call centers inform customers about the timing of service restoration. Smart Grids also facilitates display of outage maps for customer and public-service use. Smart Grids can significantly reduce the cost to: Connect and disconnect customers. Meters capable of remote disconnect can virtually eliminate the costs of field crews and vehicles previously required to change service from the old to the new residents of a metered property or disconnect customers for nonpayment. Resolve reports of voltage fluctuation. Smart Grids gather and report voltage and power quality data from meters and grid sensors, enabling utilities to pinpoint reported problems or resolve them before customers complain. Detect and resolve non-technical losses (e.g. theft). Smart Grids can identify illegal attempts to reconnect meters or to use electricity in supposedly vacant premises. They can also detect theft by comparing flows through delivery assets with billed consumption. Smart Grids also facilitate outreach to customers. By monitoring and analyzing consumption over time, utilities can: Identify customers with unusually high usage and contact them before they receive a bill. They can also suggest conservation techniques that might help to limit consumption. This can head off “high bill” complaints to the contact center. Note that such “high usage” or “additional charges apply because you are out of range” notices—frequently via text messaging—are already common among mobile phone providers. Help customers identify appropriate bill payment alternatives (budget billing, prepayment, etc.). Help customers find and reduce causes of over-consumption. There’s no waiting for bills in the mail before they even understand there is a problem. Utilities benefit not just through improved customer relations but also through limiting the size of bills from customers who might struggle to pay them. Where permitted, Smart Grids can open the doors to such new utility service offerings as: Monitoring properties. Landlords reduce costs of vacant properties when utilities notify them of unexpected energy or water consumption. Utilities can perform similar services for owners of vacation properties or the adult children of aging parents. Monitoring equipment. Power-use patterns can reveal a need for equipment maintenance. Smart Grids permit utilities to alert owners or managers to a need for maintenance or replacement. Facilitating home and small-business networks. Smart Grids can provide a gateway to equipment networks that automate control or let owners access equipment remotely. They also facilitate net metering, offering some utilities a path toward involvement in small-scale solar or wind generation. Prepayment plans that do not need special meters. Smart Grid Business Software Helps Customers Control Energy Costs There is no end to the ways Smart Grids help both small and large customers control energy costs. For instance: Multi-premises customers appreciate having all meters read on the same day so that they can more easily compare consumption at various sites. Customers in competitive regions can match their consumption profile (detailed via Smart Grid data) with specific offerings from competitive suppliers. Customers seeing inexplicable consumption patterns and power quality problems may investigate further. The result can be discovery of electrical problems that can be resolved through rewiring or maintenance—before more serious fires or accidents happen. Smart Grid Business Software Facilitates Use of Renewables Generation from wind and solar resources is a popular alternative to fossil fuel generation, which emits greenhouse gases. Wind and solar generation may also increase energy security in regions that currently import fossil fuel for use in generation. Utilities face many technical issues as they attempt to integrate intermittent resource generation into traditional grids, which traditionally handle only fully dispatchable generation. Smart Grid business software helps solves many of these issues by: Detecting sudden drops in production from renewables-generated electricity (wind and solar) and automatically triggering electricity storage and smart appliance response to compensate as needed. Supporting industry-standard distributed generation interconnection processes to reduce interconnection costs and avoid adding renewable supplies to locations already subject to grid congestion. Facilitating modeling and monitoring of locally generated supply from renewables and thus helping to maximize their use. Increasing the efficiency of “net metering” (through which utilities can use electricity generated by customers) by: Providing data for analysis. Integrating the production and consumption aspects of customer accounts. During non-peak periods, such techniques enable utilities to increase the percent of renewable generation in their supply mix. During peak periods, Smart Grid business software controls circuit reconfiguration to maximize available capacity. Conclusion Utility missions are changing. Yesterday, they focused on delivery of reasonably priced energy and water. Tomorrow, their missions will expand to encompass sustainable use and environmental improvement.Smart Grids are key to helping utilities achieve this expanded mission. But they come at a relatively high price. Utilities will need to invest heavily in new hardware, software, business process development, and staff training. Customer investments in home area networks and smart appliances will be large. Learning to change the energy and water consumption habits of a lifetime could ultimately prove even more formidable tasks.Smart Grid business software can ease the cost and difficulties inherent in a needed transition to a more flexible, reliable, responsive electricity grid. Justifying its implementation, however, requires a full understanding of the benefits it brings—benefits that can ultimately help customers, utilities, communities, and the world address global issues like energy security and climate change while minimizing costs and maximizing customer convenience. This white paper is available for download here. For further information about Oracle's Primavera Solutions for Utilities, please read our Utilities e-book.

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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  • How to setup linux permissions for the WWW folder?

    - by Xeoncross
    Updated Summery The /var/www directory is owned by root:root which means that no one can use it and it's entirely useless. Since we all want a web server that actually works (and no-one should be logging in as "root"), then we need to fix this. Only two entities need access. PHP/Perl/Ruby/Python all need access to the folders and files since they create many of them (i.e. /uploads/). These scripting languages should be running under nginx or apache (or even some other thing like FastCGI for PHP). The developers How do they get access? I know that someone, somewhere has done this before. With however-many billions of websites out there you would think that there would be more information on this topic. I know that 777 is full read/write/execute permission for owner/group/other. So this doesn't seem to be needed as it leaves random users full permissions. What permissions are need to be used on /var/www so that... Source control like git or svn Users in a group like "websites" (or even added to "www-data") Servers like apache or lighthttpd And PHP/Perl/Ruby can all read, create, and run files (and directories) there? If I'm correct, Ruby and PHP scripts are not "executed" directly - but passed to an interpreter. So there is no need for execute permission on files in /var/www...? Therefore, it seems like the correct permission would be chmod -R 1660 which would make all files shareable by these four entities all files non-executable by mistake block everyone else from the directory entirely set the permission mode to "sticky" for all future files Is this correct? Update: I just realized that files and directories might need different permissions - I was talking about files above so i'm not sure what the directory permissions would need to be. Update 2: The folder structure of /var/www changes drastically as one of the four entities above are always adding (and sometimes removing) folders and sub folders many levels deep. They also create and remove files that the other 3 entities might need read/write access to. Therefore, the permissions need to do the four things above for both files and directories. Since non of them should need execute permission (see question about ruby/php above) I would assume that rw-rw-r-- permission would be all that is needed and completely safe since these four entities are run by trusted personal (see #2) and all other users on the system only have read access. Update 3: This is for personal development machines and private company servers. No random "web customers" like a shared host. Update 4: This article by slicehost seems to be the best at explaining what is needed to setup permissions for your www folder. However, I'm not sure what user or group apache/nginx with PHP OR svn/git run as and how to change them. Update 5: I have (I think) finally found a way to get this all to work (answer below). However, I don't know if this is the correct and SECURE way to do this. Therefore I have started a bounty. The person that has the best method of securing and managing the www directory wins.

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