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  • How to call Office365 web service in a Console application using WCF

    - by ybbest
    In my previous post, I showed you how to call the SharePoint web service using a console application. In this post, I’d like to show you how to call the same web service in the cloud, aka Office365.In office365, it uses claims authentication as opposed to windows authentication for normal in-house SharePoint Deployment. For Details of the explanation you can see Wictor’s post on this here. The key to make it work is to understand when you authenticate from Office365, you get your authentication token. You then need to pass this token to your HTTP request as cookie to make the web service call. Here is the code sample to make it work.I have modified Wictor’s by removing the client object references. static void Main(string[] args) { MsOnlineClaimsHelper claimsHelper = new MsOnlineClaimsHelper( "[email protected]", "YourPassword","https://ybbest.sharepoint.com/"); HttpRequestMessageProperty p = new HttpRequestMessageProperty(); var cookie = claimsHelper.CookieContainer; string cookieHeader = cookie.GetCookieHeader(new Uri("https://ybbest.sharepoint.com/")); p.Headers.Add("Cookie", cookieHeader); using (ListsSoapClient proxy = new ListsSoapClient()) { proxy.Endpoint.Address = new EndpointAddress("https://ybbest.sharepoint.com/_vti_bin/Lists.asmx"); using (new OperationContextScope(proxy.InnerChannel)) { OperationContext.Current.OutgoingMessageProperties[HttpRequestMessageProperty.Name] = p; XElement spLists = proxy.GetListCollection(); foreach (var el in spLists.Descendants()) { //System.Console.WriteLine(el.Name); foreach (var attrib in el.Attributes()) { if (attrib.Name.LocalName.ToLower() == "title") { System.Console.WriteLine("> " + attrib.Name + " = " + attrib.Value); } } } } System.Console.ReadKey(); } } You can download the complete code from here. Reference: Managing shared cookies in WCF How to do active authentication to Office 365 and SharePoint Online

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  • Service Level Loggin/Tracing

    - by Ahsan Alam
    We all love to develop services, right? First timers want to learn technologies like WCF and Web Services. Some simply want to build services; whereas, others may find services as natural architectural decision for particular systems. Whatever the reason might be, services are commonly used in building wide range of systems. Developers often encapsulates various functionality (small or big) within one or more services, and expose them for multiple applications. Sometimes from day one (and definitely over time) these services may evolve into a set of black boxes. Services or not, black boxes or not, issues and exceptions are sometimes hard to avoid, especially in highly evolving and transactional systems. We can try to be methodical with our unit testing, QA and overall process; but we may not be able to avoid some type of system issues. When issues arise from one or more highly transactional services, it becomes necessary to resolve them very quickly. When systems handle thousands of transaction in matter of hours, some issues may not surface immediately. That is when service level logging becomes very useful. Technologies such as WCF, allow us to enable service level tracing with minimal effort; but that may not provide us with complete picture. Developers may need to add tracing within critical areas of the code with various degrees of verbosity. Programmer can always utilize some logging framework such as the 'Logging Application Block' to get the job done. It may seem overkill sometimes; but I have noticed from my experience that service level logging helps programmer trace many issues very quickly.

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  • How to call Office365 web service in a Console application using WCF

    - by ybbest
    In my previous post, I showed you how to call the SharePoint web service using a console application. In this post, I’d like to show you how to call the same web service in the cloud, aka Office365.In office365, it uses claims authentication as opposed to windows authentication for normal in-house SharePoint Deployment. For Details of the explanation you can see Wictor’s post on this here. The key to make it work is to understand when you authenticate from Office365, you get your authentication token. You then need to pass this token to your HTTP request as cookie to make the web service call. Here is the code sample to make it work.I have modified Wictor’s by removing the client object references. static void Main(string[] args) { MsOnlineClaimsHelper claimsHelper = new MsOnlineClaimsHelper( "[email protected]", "YourPassword","https://ybbest.sharepoint.com/"); HttpRequestMessageProperty p = new HttpRequestMessageProperty(); var cookie = claimsHelper.CookieContainer; string cookieHeader = cookie.GetCookieHeader(new Uri("https://ybbest.sharepoint.com/")); p.Headers.Add("Cookie", cookieHeader); using (ListsSoapClient proxy = new ListsSoapClient()) { proxy.Endpoint.Address = new EndpointAddress("https://ybbest.sharepoint.com/_vti_bin/Lists.asmx"); using (new OperationContextScope(proxy.InnerChannel)) { OperationContext.Current.OutgoingMessageProperties[HttpRequestMessageProperty.Name] = p; XElement spLists = proxy.GetListCollection(); foreach (var el in spLists.Descendants()) { //System.Console.WriteLine(el.Name); foreach (var attrib in el.Attributes()) { if (attrib.Name.LocalName.ToLower() == "title") { System.Console.WriteLine("> " + attrib.Name + " = " + attrib.Value); } } } } System.Console.ReadKey(); } } You can download the complete code from here. Reference: Managing shared cookies in WCF How to do active authentication to Office 365 and SharePoint Online

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  • Access and Manage Your Ubuntu One Account in Chrome and Iron

    - by Asian Angel
    Do you have an Ubuntu One account that you access across different operating systems? Whether you are using Ubuntu, a different flavor of Linux, Windows, or Mac the Ubuntu One web app makes it easy to access and manage your Ubuntu One account in just moments. The Ubuntu One web app will definitely be useful if you find yourself away from your favorite Ubuntu computer but need to get important files uploaded to your account. Ubuntu One [Chrome Web Store] Latest Features How-To Geek ETC Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions Access and Manage Your Ubuntu One Account in Chrome and Iron Mouse Over YouTube Previews YouTube Videos in Chrome Watch a Machine Get Upgraded from MS-DOS to Windows 7 [Video] Bring the Whole Ubuntu Gang Home to Your Desktop with this Mascots Wallpaper Hack Apart a Highlighter to Create UV-Reactive Flowers [Science] Add a “Textmate Style” Lightweight Text Editor with Dropbox Syncing to Chrome and Iron

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  • Un stagiaire de SAP remporte le concours du « Meilleur Développeur de France » à l'Ecole 42, Salesforce.com lui verse 10.000 Euro

    Un stagiaire de SAP remporte le concours du « Meilleur développeur de France » A l'école 42, Salesforce lui offre 10.000 eurosL'évènement a attiré du beau monde. Il faut dire que le concours du « Meilleur Développeur de France », dont la première édition a eu lieu la semaine dernière, a été particulièrement bien orchestrée par la société Going to Digital, dont un des directeurs associés est allé à bonne école en passant par une filiale de Rentabiliweb, la société de marketing numérique de l'énigmatique...

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  • When Do OS Questions Belong on Hardware Service Requests?

    - by Get Proactive Customer Adoption Team
    Untitled Document My Oracle Support—Logging an Operating System Service Request One of the concerns we hear from our customers with Premier Support for Systems is that they have difficulty logging a Service Request (SR) for an operating system issue. Because Premier Support for Systems includes support for the hardware and the associated operating system, you log any operating system issues through a hardware Service Request. To create a hardware Service Request, you enter the information into the Hardware tab of the Create Service Request screen, but to ensure that the hardware Service Request you enter is recognized and routed appropriately for an operating system issue, you need to change the product from your specific hardware to the operating system that the hardware is running. The example below shows you how to create a Service Request for the operating system when the support level is Premier Support for Systems. The key to success is remembering that the operating system coverage is part of the hardware support. To begin, from anywhere within My Oracle Support, click on the Create SR button as you would to log any SR: Enter your Problem Summary and the Problem Description Next, click on the Hardware tab. Enter the System Serial Number (in this case “12345”) and click on Validate Serial Number: Notice that the product name for the hardware indicates “Sunfire T2000 Server” with an option for a drop down List of Values. Click on the product drop down and choose the correct operating system from the list. In this case I have chosen “OpenSolaris Operating System” Next, you will need to enter the correct operating system version: At this point, you may proceed to complete and submit the Service Request. If your company has Premier Support for Systems, just remember that your operating system has coverage under the hardware it runs on, so start with a Hardware tab on the Service Request screen and change the product related information to reflect the operating system you need help with. Following these simple steps will ensure that the system assigns your Service Request to the right support team for an operating system issue and the support engineer can quickly begin working your issue.

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  • UPK 3.6.1 Enablement Service Pack 1

    - by marc.santosusso
    UPK 3.6.1 Enablement Service Pack 1 now available on My Oracle Support as Patch ID 9533920 (requires My Oracle Support account). Below is a list of the enhancements included in this Enablement Service Pack. Tabbed Gateway Users now have the option to deliver multiple help resources through the in-application support using UPK's new tabbed gateway. This feature is managed using the Configuration Utility for In-Application Support. This feature is documented in the In-Application Support Guide. Firefox 3.6 The latest release of Mozilla Firefox, version 3.6, is now supported by the UPK Player, SmartHelp browser add-on, and SmartMatch recording technology. Oracle E-Business Suite -- Added support for version 12.1.2 for enhanced object and context recognition. -- The UPK PLL is no longer need for Oracle versions 12.1.2 and higher. Agile PLM Agile PLM version 9.3 supported for enhanced object recognition. Customer Needs Management Customer Needs Management schema 1.0.014 is supported for context recognition. Siebel CRM Siebel CRM (On Premise) versions 8.2, 8.1.1.2, 8.0.0.9, and 8.1.1 build 21112 (in addition to the previously supported build 21111) supported for enhanced object and context recognition. SAP SAP GUI for HTML version 7.10 patch 16 supported for enhanced object and context recognition. CA -- CA Clarity PPM version R12.5 supported for context recognition. -- CA Service Desk version R12.5 supported for context recognition. Java Added support for Java 6 update 12

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  • Windows Azure Learning Plan - Compute

    - by BuckWoody
    This is one in a series of posts on a Windows Azure Learning Plan. You can find the main post here. This one deals with the "compute" function of Windows Azure, which includes Configuration Files, the Web Role, the Worker Role, and the VM Role. There is a general programming guide for Windows Azure that you can find here to help with the overall process.   Configuration Files Configuration Files define the environment for a Windows Azure application, similar to an ASP.NET application. This section explains how to work with these. General Introduction and Overview http://blogs.itmentors.com/bill/2009/11/04/configuration-files-and-windows-azure/ Service Definition File Schema http://msdn.microsoft.com/en-us/library/ee758711.aspx Service Configuration File Schema http://msdn.microsoft.com/en-us/library/ee758710.aspx  Windows Azure Web Role The Web Role runs code (such as ASP pages) that require a User Interface. Web Role "Boot Camp" Video  https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032470854&CountryCode=US Web Role Deployment Checklist http://blogs.infragistics.com/blogs/anton_staykov/archive/2010/06/30/windows-azure-web-role-deployment-checklist.aspx  Using a Web Role as a Worker Role for Small Applications http://www.31a2ba2a-b718-11dc-8314-0800200c9a66.com/2010/12/how-to-combine-worker-and-web-role-in.html Windows Azure Worker Role  The Worker Role is used for code that does not require a direct User Interface. Worker Role "Boot Camp" Video https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032470871&CountryCode=US Worker Role versus Web Roles http://msdn.microsoft.com/en-us/library/gg433012.aspx Deploying other applications (like Java) in a Windows Azure Worker Role http://blogs.msdn.com/b/mariok/archive/2011/01/05/deploying-java-applications-in-azure.aspx Windows Azure VM Role The Windows Azure VM Role is an Operating System-level mechanism for code deployment. VM Role Overview and Details  http://msdn.microsoft.com/en-us/library/gg465398.aspx  The proper use of the VM Role http://blogs.msdn.com/b/buckwoody/archive/2010/12/28/the-proper-use-of-the-vm-role-in-windows-azure.aspx

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  • NTP service, offset increasing after sync

    - by Ajay
    I have installed Ubuntu 12.10 version on my PC. I am running NTP service having NTP server as GPS. I found that when we start NTP service by ntp start command, PC is able to sync with GPS as i get '*' symbol before GPS IP when i run ntpq -p command. This remains good for some time and then the * symbol is removed which means that PC is not synchronized to that server. Now, by running command ntpq -p it shows that all parameter are OK but as '*' is removed, slowly offset goes on increasing. remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 7 16 1 2.333 23.799 0.808 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 14 16 3 2.333 23.799 0.879 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 11 16 7 2.333 23.799 1.500 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 8 16 17 2.333 23.799 2.177 below are the last 4 ntp status when sync is lost with GPS ============================================================================== 192.168.100.33 .GPS. 1 u 1 16 377 2.404 1169.94 1.735 remote refid st t when poll reach delay offset jitter ============================================================================== 192.168.100.33 .GPS. 1 u - 16 377 2.513 1171.80 0.898 remote refid st t when poll reach delay offset jitter ============================================================================== 192.168.100.33 .GPS. 1 u 15 16 377 2.513 1171.80 0.898 Since, GPS is already available, PC never re-synchronize itself to GPS later ON. I have to restart the ntp service and then PC synchronizes to GPS and '*' symbol arrives.

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  • Security in a private web service

    - by Oni
    I am developing a web site and a web service for a small on-line game. Technically, I'll be using Express (node.js) and MongoDB+Redis for the databases. This the structure I came up with: One Express server that will server as the Web Service. This will connect to the databases. One Express server that will provide the web site. It will connect to the Web Service to retrieve and push the information. iOS and Android application will be able to interact with the WebService. Taking into account: It is a small game. The information transferred is not critical. There will NOT be third party applications. At least for the moment. My concern is about which level of security I should use in each of the scenarios: Security of the user playing through web browser Security of the applications and the Web Server connecting to the WS. I have take a look at the different options and: OAuth and/or Https is too much for this scenario, isn't it? Will be a good option to hash the user and password with MD5(or similar) and some salt? I would like to get some directions and investigate by my own rather than getting a response like "you should you use this node.js module..." Thanks in advance,

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  • How Service Component Architecture (SCA) Can Be Incorporated Into Existing Enterprise Systems

    After viewing Rob High’s presentation “The SOA Component Model” hosted on InfoQ.com, I can foresee how Service Component Architecture (SCA) can be incorporated in to an existing enterprise. According to IBM’s DeveloperWorks website, SCA is a set of conditions which outline a model for constructing applications/systems using a Service-Oriented Architecture (SOA). In addition, SCA builds on open standards such as Web services. In the future, I can easily see how some large IT shops could potently divide development teams or work groups up into Component/Data Object Groups, and Standard Development Groups. The Component/Data Object Group would only work on creating and maintaining components that are reused throughout the entire enterprise. The Standard Development Group would work on new and existing projects that incorporate the use of various components to accomplish various business tasks. In my opinion the incorporation of SCA in to any IT department will initially slow down the number of new features developed due to the time needed to create the new and loosely-coupled components. However once a company becomes more mature in its SCA process then the number of program features developed will greatly increase. I feel this is due to the fact that the loosely-coupled components needed in order to add the new features will already be built and ready to incorporate into any new development feature request. References: BEA Systems, Cape Clear Software, IBM, Interface21, IONA Technologies PLC, Oracle, Primeton Technologies Ltd, Progress Software, Red Hat Inc., Rogue Wave Software, SAP AG, Siebel Systems, Software AG, Sun Microsystems, Sybase, TIBCO Software Inc. (2006). Service Component Architecture. Retrieved 11 27, 2011, from DeveloperWorks: http://www.ibm.com/developerworks/library/specification/ws-sca/ High, R. (2007). The SOA Component Model. Retrieved 11 26, 2011, from InfoQ: http://www.infoq.com/presentations/rob-high-sca-sdo-soa-programming-model

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  • L'ancien cadre de Microsoft interdit d'embauche chez Salesforce par la justice, après le vol de données confidentielles

    L'ancien cadre de Microsoft interdit d'embauche chez Salesforce Par la justice, suite au vol de données confidentielles du CRM de Microsoft Mise à jour du 24/02/11, par Hinault Romaric Matt Miszewski, ancien directeur de la division des activités grands comptes de Microsoft, ne pourra pas occuper un poste similaire chez Saleforces.com, concurrent de Microsoft dans le domaine des CRM en mode Cloud Computing. C'est ce qui ressort de la décision de justice après l'étude de la requête déposée par Microsoft auprès de la cour de Washington. Pour mémoire Microsoft accusait Miszewski d'avoir emporté avec lui 600 Mo de données confidenti...

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  • SOA Starting Point: Methods for Service Identification and Definition

    As more and more companies start to incorporate a Service Oriented Architectural design approach into their existing enterprise systems, it creates the need for a standardized integration technology. One common technology used by companies is an Enterprise Service Bus (ESB). An ESB, as defined by Progress Software, connects and mediates all communications and interactions between services. In essence an ESB is a form of middleware that allows services to communicate with one another regardless of framework, environment, or location. With the emergence of ESB, a new emphasis is now being placed on approaches that can be used to determine what Web services should be built. In addition, what order should these services be built? In May 2011, SOA Magazine published an article that identified 10 common methods for identifying and defining services. SOA’s Ten Common Methods for Service Identification and Definition: Business Process Decomposition Business Functions Business Entity Objects Ownership and Responsibility Goal-Driven Component-Based Existing Supply (Bottom-Up) Front-Office Application Usage Analysis Infrastructure Non-Functional Requirements  Each of these methods provides various pros and cons in regards to their use within the design process. I personally feel that during a design process, multiple methodologies should be used in order to accurately define a design for a system or enterprise system. Personally, I like to create a custom cocktail derived from combining these methodologies in order to ensure that my design fits with the project’s and business’s needs while still following development standards and guidelines. Of these ten methods, I am particularly fond of Business Process Decomposition, Business Functions, Goal-Driven, Component-Based, and routinely use them in my designs.  Works Cited Hubbers, J.-W., Ligthart, A., & Terlouw , L. (2007, 12 10). Ten Ways to Identify Services. Retrieved from SOA Magazine: http://www.soamag.com/I13/1207-1.php Progress.com. (2011, 10 30). ESB ARCHITECTURE AND LIFECYCLE DEFINITION. Retrieved from Progress.com: http://web.progress.com/en/esb-architecture-lifecycle-definition.html

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  • Installing Visual Studio 2010 Service Pack 1

    - by Martin Hinshelwood
    As has become customary when the product team releases a new patch, SP or version I like to document the install. This post seams almost redundant as I had no problems, but I think that is as valuable to other thinking of installing the Service Pack as all the problems that we sometimes get. As per Brian's post I am Installing Visual Studio Team Foundation Server Service Pack 1 first and indeed as this is a single server local deployment I need to install both. If I only install one it will leave the other product broken. Figure: Hopefully this will be more uneventful It takes a little while for your system to be checked to see what components need updating. On my main computer this was pretty quick, but on the laptop it took some time. Figure: There are a lot of components to update With this update also comes an update to .NET as well as many other components. Figure: I downloaded the full 1.5GB’s, but you could do a web install It depends on how good you internet connection is to how long it would take to download, but as I am now in the US I decided not to trust the internet connection speeds. It took around 30-40 minutes to download the full thing which is a little slow. Figure: I did not need to download, but that would increase the install time So on my main computer again this was fast, but again on my netbook this took a little while. Figure: The actual install took around 30-40 minutes (2 hours on netbook) I was pretty impressed with the speed of the install, and as Team Explore is now out of the box with Visual Studio 2010 I don’t get the problem of the SP being installed before Team Explorer and having a disjointed experience Figure: As I suspected, no problems with the install Figure: Checking in Visual Studio shows that all the servicing points were successful This was an easy experience even if the SP was over 1.5GB’s to download Hopefully I will be discovering things that work better for a good while to come, as well as not seeing holes in the product that I had no encountered yet. What were your experiences of installing Visual Studio 2010 Service pack 1?

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  • Dynamic Monitoring Service (DMS) Configuration Dumping and CPU Utilization

    - by ShawnBailey
    There was recently a report of CPU spikes on a system that were occuring at precise 3 hour intervals. Research revealed that the spikes were the result of the Dynamic Monitoring Service generating a metrics dump and writing it under the server 'logs' folder for every WLS server in the domain. This blog provides some information on what this is for and how to control it. The Dynamic Monitoring Service is a facility in FMw (JRF to be more precise) that collects runtime data on the components deployed to WebLogic. Each component is responsible for how much or how little they use the service and SOA collects a fair amount of information. To view what is collected on any running server you can use the following URL, http://host:port/dms/Spy and login with admin credentials. DMS is essentially always running and collecting this information in the runtime and to protect against loss of this data it also runs automatic backups, by default at the 3 hour interval mentioned above. Most of the management options for DMS are exposed through WLST but these settings are not so we must open the dms_config.xml file which can be found in DOMAIN_HOME/config/fmwconfig/servers/<server_name>/dms_config.xml. The contents are fairly short and at the bottom you will find the following entry: <dumpConfiguration>     <dump intervalSeconds="10800" maxSizeMBytes="75" enabled="true"/> </dumpConfiguration> The interval of 10800 seconds corresponds to the 3 hours and the maximum size is 75MB. The file is written as an archive to DOMAIN_HOME/servers/<server_name>/logs/metrics. This archive contains the dump in XML format. You can disable the dumps all together by simply setting the 'enabled' value to 'false' or of course you could modify the other parameters to suit your needs. Disabling the dumps will NOT impact DMS collections or display at runtime. It will only eliminate these periodic backups.

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  • Emailing Service: To or Bcc?

    - by Shelakel
    I'm busy coding a reusable e-mail service for my company. The e-mail service will be doing quite a few things via injection through the strategy pattern (such as handling e-mail send rate throttling, switching between Smtp and AmazonSES or Google AppEngine for e-mail clients when daily quotas are exceeded, send statistics tracking (mostly because it is neccessary in order to stay within quotas) to name a few). Because e-mail sending will need to be throttled and other limitations exist (ex. max recipient quota on AmazonSES limiting recipients to 50 per send), the e-mails typically need to be broken up. From your experience, would it be better to send bulk (multiple recipients per e-mail) or a single e-mail per recipient? The implications of the above would be to send to a 1000 recipients, with a limit of 50 per send, you would send 20 e-mails using BCC in a newsletter scenario. When sending an e-mail per recipient, it would send 1000 e-mails. E-mail sending is asynchronous (due to inherit latency when sending, it's typically only possible to send 5 e-mails per second unless you are using multiple client asynchronously). Edit Just for full disclosure, this service won't be used by or sold to spammers and will as far as possible automatically comply with national and international laws. Closed< Thanks for all the valuable feedback. The concerns regarding compliance towards laws, user experience (generic vs. personalized unsubscribe) and spam regulation via ISP blacklisting does make To the preferred and possibly the only choice when sending system generated e-mails to recipients.

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  • How can I set up .Net unhanlded exception handling in a windows service?

    - by Mike Pateras
    protected override void OnStart(string[] args) { AppDomain.CurrentDomain.UnhandledException += new UnhandledExceptionEventHandler(CurrentDomain_UnhandledException); Thread.Sleep(10000); throw new Exception(); } void CurrentDomain_UnhandledException(object sender, UnhandledExceptionEventArgs e) { } I attached a debugger to the above code in my windows service, setting a breakpoint in CurrentDomain_UnhandledException, but it was never hit. The exception pops up saying that it is unhandled, and then the service stops. I even tried putting some code in the event handler, in case it was getting optimized away. Is this not the proper way to set up unhandled exception handling in a windows service?

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  • Using Resources the Right Way

    - by BuckWoody
    It’s an interesting time in computing technology. At one point there was a dearth of information available for solving a given problem, or educating ourselves on broader topics so that we can solve problems in the future. With dozens, perhaps hundreds or thousands of web sites and content available (for free, in many cases) from vendors, peers, even colleges and universities, it seems like there is actually too much information. Who has the time to absorb all this information and training? Even if you had the inclination, where to start? In fact, it seems so overwhelming that I often hear people saying that they can’t find the training they need, or that vendor X or Y “doesn’t help their users”. On questioning these folks, however, I often find that they – and sometimes I - haven’t put in the effort to learn what resources we have. That’s where blogs, like this one, can help. If you follow a blog, either by checking it often or perhaps subscribing to the Really Simple Syndication (RSS) feed, you’ll be able to spread out the search or create a mental filter for the information you need. But it’s not enough just read a blog or a web page. The creators need real feedback – what doesn’t work, and what does. Yes, you’re allowed to tell a vendor or writer “This helped me because…” so that you reinforce the positives. To be sure, bring up what doesn’t work as well –  that’s fine. But be specific, and be constructive. You’d be surprised at how much it matters. I know for a fact at Microsoft we listen – there is a real live person that reads your comments. I’m sure this is true of other vendors, and I also know that most blog authors – yours truly most especially – wants to know what you think.   In this blog entry I’d to call your attention to three resources you have at your disposal, and how you can use them to help. I’ll try to bring up things like this from time to time that I find useful, and cover in them in more depth like this. Think of this as a synopsis of a longer set of resources that you can use to filter whether you want to research further, bookmark, or forward on to a circle of friends where you think it might help them.   Data Driven Design Concepts http://msdn.microsoft.com/en-us/library/windowsazure/jj156154 I’ll start with a great site that walks you through the process of designing a solution from a data-first perspective. As you know, I believe all computing is merely re-arranging data. If you follow that logic as well, you’ll realize that whenever you create a solution, you should start at the data-end of the application. This resource helps you do that. Even if you don’t use the specific technologies the instructions use, the concepts hold for almost any other technology that deals with data. This should be a definite bookmark for a developer, DBA, or Data Architect. When I mentioned my admiration for this resource here at Microsoft, the team that created it contacted me and asked if I’d share an e-mail address to my readers so that you can comment on it. You’re guaranteed to be heard – you can suggest changes, talk about how useful – or not – it is, and so on. Here’s that address:  [email protected]   End-to-End Example of a complete Hybrid Application – with Live Demo https://azurestocktrader.cloudapp.net/Default.aspx I learn by example. I also like having ready-made, live, functional demos that show the completed solution at work. If you’ve ever wanted to learn how a complex, complete, hybrid application that bridges on-premises systems with cloud-based databases, code, functions and more, this is it. It’s a stock-trading simulator, and you can get everything from the design to the code itself, or you can just play with the application. It’s running on Windows Azure, the actual production servers we use for everything else. Using a Cloud-Based Service https://azureconfigweb.cloudapp.net/Default.aspx Along with that stock-trading application, you have a full demonstration and usable code sample of a web-based service available. If you’re a developer, this is a style of code you need to understand for everything from iPhone development to a full Service-Oriented Architecture (SOA) environment. So check out these resources. I’ll post more from time to time as I run across them. Hopefully they’ll be as useful to you as they are to me. Oh, and if you have a comment on any of the resources, let them know. And if you have any comments about these or any of my entries, feel free to post away. To quote a famous TV Show: “Hello Seattle – I’m listening…”

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  • Great Customer Service Example

    - by MightyZot
    A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • Why is there no service-oriented language?

    - by Wolfgang
    Edit: To avoid further confusion: I am not talking about web services and such. I am talking about structuring applications internally, it's not about how computers communicate. It's about programming languages, compilers and how the imperative programming paradigm is extended. Original: In the imperative programming field, we saw two paradigms in the past 20 years (or more): object-oriented (OO), and service-oriented (SO) aka. component-based (CB). Both paradigms extend the imperative programming paradigm by introducing their own notion of modules. OO calls them objects (and classes) and lets them encapsulates both data (fields) and procedures (methods) together. SO, in contrast, separates data (records, beans, ...) from code (components, services). However, only OO has programming languages which natively support its paradigm: Smalltalk, C++, Java and all other JVM-compatibles, C# and all other .NET-compatibles, Python etc. SO has no such native language. It only comes into existence on top of procedural languages or OO languages: COM/DCOM (binary, C, C++), CORBA, EJB, Spring, Guice (all Java), ... These SO frameworks clearly suffer from the missing native language support of their concepts. They start using OO classes to represent services and records. This leads to designs where there is a clear distinction between classes that have methods only (services) and those that have fields only (records). Inheritance between services or records is then simulated by inheritance of classes. Technically, its not kept so strictly but in general programmers are adviced to make classes to play only one of the two roles. They use additional, external languages to represent the missing parts: IDL's, XML configurations, Annotations in Java code, or even embedded DSL like in Guice. This is especially needed, but not limited to, since the composition of services is not part of the service code itself. In OO, objects create other objects so there is no need for such facilities but for SO there is because services don't instantiate or configure other services. They establish an inner-platform effect on top of OO (early EJB, CORBA) where the programmer has to write all the code that is needed to "drive" SO. Classes represent only a part of the nature of a service and lots of classes have to be written to form a service together. All that boiler plate is necessary because there is no SO compiler which would do it for the programmer. This is just like some people did it in C for OO when there was no C++. You just pass the record which holds the data of the object as a first parameter to the procedure which is the method. In a OO language this parameter is implicit and the compiler produces all the code that we need for virtual functions etc. For SO, this is clearly missing. Especially the newer frameworks extensively use AOP or introspection to add the missing parts to a OO language. This doesn't bring the necessary language expressiveness but avoids the boiler platform code described in the previous point. Some frameworks use code generation to produce the boiler plate code. Configuration files in XML or annotations in OO code is the source of information for this. Not all of the phenomena that I mentioned above can be attributed to SO but I hope it clearly shows that there is a need for a SO language. Since this paradigm is so popular: why isn't there one? Or maybe there are some academic ones but at least the industry doesn't use one.

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  • Problem: Munin Graph

    - by Pablo
    I've been trying to install Munin for 15 days, I looked for information, analized logs, I even deleted and reinstalled Munin using YUM. I'm hosted at Media Temple on a VPS with CentOS. The problem is still there and It's driving me nuts. Graphics are shown as following: http://imageshack.us/photo/my-images/833/capturadepantalla201106u.png/ This is the configuration of my munin.conf file dbdir /var/lib/munin htmldir /var/www/munin logdir /var/log/munin rundir /var/run/munin [localhost] address **.**.***.*** #IP VPS This is the configuration of my munin-node.conf file log_level 4 log_file /var/log/munin/munin-node.log port 4949 pid_file /var/run/munin/munin-node.pid background 1 setseid 1 # Which port to bind to; host * user root group root setsid yes # Regexps for files to ignore ignore_file ~$ ignore_file \.bak$ ignore_file %$ ignore_file \.dpkg-(tmp|new|old|dist)$ ignore_file \.rpm(save|new)$ allow ^127\.0\.0\.1$ Thanks so much, I appreciate all the answers UPDATE munin-graph.log Jun 22 16:30:02 - Starting munin-graph Jun 22 16:30:02 - Processing domain: localhost Jun 22 16:30:02 - Graphed service : open_inodes (0.14 sec * 4) Jun 22 16:30:02 - Graphed service : sendmail_mailtraffic (0.10 sec * 4) Jun 22 16:30:02 - Graphed service : apache_processes (0.12 sec * 4) Jun 22 16:30:02 - Graphed service : entropy (0.10 sec * 4) Jun 22 16:30:02 - Graphed service : sendmail_mailstats (0.14 sec * 4) Jun 22 16:30:02 - Graphed service : processes (0.14 sec * 4) Jun 22 16:30:03 - Graphed service : apache_accesses (0.27 sec * 4) Jun 22 16:30:03 - Graphed service : apache_volume (0.15 sec * 4) Jun 22 16:30:03 - Graphed service : df (0.21 sec * 4) Jun 22 16:30:03 - Graphed service : netstat (0.19 sec * 4) Jun 22 16:30:03 - Graphed service : interrupts (0.14 sec * 4) Jun 22 16:30:03 - Graphed service : swap (0.14 sec * 4) Jun 22 16:30:04 - Graphed service : load (0.11 sec * 4) Jun 22 16:30:04 - Graphed service : sendmail_mailqueue (0.13 sec * 4) Jun 22 16:30:04 - Graphed service : cpu (0.21 sec * 4) Jun 22 16:30:04 - Graphed service : df_inode (0.16 sec * 4) Jun 22 16:30:04 - Graphed service : open_files (0.16 sec * 4) Jun 22 16:30:04 - Graphed service : forks (0.13 sec * 4) Jun 22 16:30:05 - Graphed service : memory (0.26 sec * 4) Jun 22 16:30:05 - Graphed service : nfs_client (0.36 sec * 4) Jun 22 16:30:05 - Graphed service : vmstat (0.10 sec * 4) Jun 22 16:30:05 - Processed node: localhost (3.45 sec) Jun 22 16:30:05 - Processed domain: localhost (3.45 sec) Jun 22 16:30:05 - Munin-graph finished (3.46 sec)

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  • WCF timeout exception on calling service on 11th time

    - by Sergej Andrejev
    I'm creating a WCF service and stumbled with request timeout problem. When I load test the service the 11th call always fails with "System.Net.WebException: The operation has timed out". I have read that would happen if serviceThrotling is set to defaults so I added following lines to my service configuration file <behavior name="ServiceBehavior"> <!-- ... --> <serviceThrottling maxConcurrentCalls="100" maxConcurrentSessions="100" maxConcurrentInstances="100" /> </behavior> But this doesn't help. I thought that closing the proxy might be a problem, but I do close all proxies. try { response = service.GetCustomerHdQuotes(request); } finally { try { if (service.State != CommunicationState.Faulted) service.Close(); else service.Abort(); // Abort if the State is Faulted. } catch (Exception) { service.Abort(); } } I also have an idea that inside service some resources pile up preventing service to accept new connections, but the fact that this is always 11th request points that this is more likely due to some configuration problems. Can anybody help me with that?

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  • nginx stop/reload on windows failed for Access is denied

    - by TN.
    I am running nginx on Windows Server 2008 R2 (x64) as a windows service. I am using Windows Service Wrapper for that. (Actually, I have followed this tutorial: http://mercurial.selenic.com/wiki/HgServeNginxWindows.) The service is running ok. However, the server does not process the signals (e.g. stop / reload). This means if I stop the service, nginx is not stopped. (I have to kill it.) And when I want to reload the configuration from command line: C:\Users\Administrator>E:\apath\nginx\nginx.exe -p E:\apath\nginx -c E:\apath\nginx.conf -s reload It outputs: nginx: [error] OpenEvent("Global\ngx_reload_4268") failed (5: Access is denied) I am running the command as administrator and the service is running under NETWORK SERVICE user. Any hints or similar issues?

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