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  • How many questions is it appropriate to ask as an intern?

    - by Casey Patton
    So, I just started an internship, and I'm worried that I'm asking too many questions. I've been assigned a mentor who has been assigning me projects and helping me learn all the company's technologies and methodologies. However, there's so much new material for me to learn while doing this project that I have a lot of questions. I generally ask questions over instant messages or E-mail (those are the primary modes of communication for my company). I'm trying to be careful not to ask too many questions: I don't want to come off as annoying or dumb. How many questions is appropriate to ask? Once an hour? More? Less? Keep in mind, my mentor is also a fellow programmer that has his own responsibilities.

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  • How and when to ask for a pay raise?

    - by Nico
    When should one ask for a pay raise? Will I know when the time is right for a pay raise? or should I just think "I deserve a pay raise for X and Y." When would be a moment to ask for a pay grade? For instance, if you are in a company that outsources to others, could it be the right moment to ask when they move you to a different physical workplace? Maybe a few weeks/months after you started working as a consultant at the client? Should you ask for one after engaging new technologies or something you've never worked with before? In short, should you ask for a raise for a "business motive" (they move you, they assign you new responsibilities), a "professional motive" (you are required to learn new languages or technologies), or a "personal motive" (you are having twins, your mother died and you need to arrange the funeral), or are all of the above potentially valid motives? How should one ask for it? Asking for a pay raise can be difficult for some people, how you deal with this? Do you just walk up to your manager and tell him "I need more money", "I think I deserve a pay raise"? Do you suggest you might have other offers on the table? Couldn't this be counterproductive if you actually really want to stay in the company you are in (because you like the environment, made a few friends, and like all the features they give you besides your pay grade; say: free sodas, parties, after-offices that happen pretty often, a ps3 you can grab when you are tired or want to chill out, courses, english classes, football games, etc, etc. [these would be my reasons not to leave]). I mean, how would you ask for a pay raise, effectively, but without pretending to threaten to leave the company if you don't get it? Because you don't actually want to. How would you deal with their answer? If they tell you they don't think you deserve a raise, would you ask for their reasons, would you get furious and trash the room? If they give you their reasons why they think you don't deserve a pay raise yet, would you discuss this with them or just take their opinion as factual? What if they ask you how much more you think you deserve to be being paid? Should you have thought this before-hand, or expect them to set the new grade? If they do agree to a pay raise, should you expect extra work to be thrown your way, or should everything remain the same, except your pay grade?

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  • How to convince management to deal with technical debt?

    - by Desolate Planet
    This is a question that I often ask myself when working with developers. I've worked at four companies so far, and I've noticed a lack of attention to keeping code clean and dealing with technical debt that hinders future progress in a software app. For example, the first company I worked for had written a database from scratch rather than take something like MySQL and that created hell for the team when refacoring or extending the app. I've always tried to be honest and clear with my manager when he discusses projections, but management doesn't seem interested in fixing what's already there and it's horrible to see the impact it has on team morale and in their attitude towards others. What are your thoughts on the best way to tackle this problem? What I've seen is people packing up and leaving and the company becomes a revolving door with developers coming and and out and making the code worse. How do you communicate this to management to get them interested in sorting out technical debt?

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  • Computer vision algorithms (how is this possible?)

    - by Maxim Gershkovich
    I recently stumbled across a company that has created what appears to be a computer vision technology that is capable of detecting shoplifting automatically and alert its users. LINK Watching some of the videos and examples provided by the company has left me completely baffled and amazed as to how on earth they may have achieved this functionality. I understand that no-one here will be able to tell me exactly how this may have been achieved but is anyone aware - and could point me to - research in this field or alternatively perhaps provide details as to how something like this could be implemented or guidance of where one might start? My understanding was the computer vision algorithms were many years away from being this sophisticated. Is this sort of application really possible? Anyone willing to hazard a guess at how they achieved this?

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  • Can Kind People Finish First?

    - by Oracle Accelerate for Midsize Companies
    by Jim Lein, Oracle Midsize Programs In an earlier post, I expressed my undying love for KIND Snacks' products. This month's Oracle Profit magazine features an interview with KIND Healthy Snacks Founder and CEO Daniel Lubetzky entitled "Better Business". Lubetzky expresses his vision for making KIND a "not for profit only" company.  All great companies start with a good idea. In this case, that one great idea was to offer a healthy snack with ingredients you can "see and pronounce". That's one of things I really like about this company--that coupled with the fact that their snacks taste great. They compete in an over crowded playing field but I've found that it's rare to find an energy snack that both tastes good and is good for you.  A couple of interesting facts I learned from reading this article: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 9 out of 10 consumers who try a KIND bar will purchase a KIND product again and recommend it to others KIND has the highest Net Promoter Score among the top 10 brands in the nutritional bar category (I confess I've never heard about this rating before but now that I have it's pretty cool) KIND's coporate mantra, "Do the Kind Thing" both encourages people to do random acts of kindness and provides easy mechanisms for doing so. Not coincidentally, I think, KIND is indeed a story about how nice guys can finish first. KIND has doubled in size every year for the last ten  years and now employees over 300 people, with sales exceeding $120M annually. Growth Applies Pressures One thing I know for certain from interacting our with fast growing customers over the last fifteen years is that growth applies myriad pressures across the organization--resources, processes, technology systems, and leadership agility. And it's easy to forget that Oracle was once an entrepreneurial startup and experienced all those same pressures that other growing companies are experiencing today. When asked by Profit Editor in Chief Aaron Lazenby, " What sort of pressure does KIND"s growth and success place on operations?", Lubetzky responded, "We have a demand planning process right now that is manual to a significant extent, and it just takes so much management time. It takes us days and sometimes weeks to produce information that is critical to our business—and by the time we get the results, we need revised data. Our sales leadership could go out selling, but instead they’re talking to our team about forecasts." Hitching Your Wagon to Oracle Lubetzky and his team selected Oracle for what I believe is our company's greatest strength: hitch your wagon to Oracle and you can trust that we will be there for the long run with the solutions you need and financial staying power. In Lubetzky's words, "The KIND philosophy requires you to have a long-term view of things; taking shortcuts may be the fastest way to get things done, but in the long term that can come back and bite you. Oracle is the type of company—and has the kind of platform—that is here for the long term. It’s not going to go away tomorrow. And Oracle is going to invest all the necessary resources into staying ahead of the game and improving." o next time you're in the supermarket or an REI (my favorite store in the world) or any of the other 80,000 locations that carry KIND, give one a try. Maybe some day you'll want to become a KIND Brand Ambassador.   Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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  • My Client wants to convert me from a Contractor to an Employee. I'd like part of the Headhunter's fee. Is this fair?

    - by Bob Kaufman
    I am happily working on a contract for a good, solid company. This client is very happy with my work and has asked me to consider converting to full-time employment. My problem is the headhunter. This firm has not been entirely upfront with me throughout this contract. A mistake was made by the firm that benched me for several days, costing me those days' pay. Inadequate healthcare coverage left me with a bill of several thousand dollars after my wife's brief hospital stay. My feeling is that I did the work that earned me the invitation to work full-time for this company. Asking for 1/3 of the commission I figure they're going to receive would nicely counterbalance the inequities that I perceive were dealt to me. Is this an (un)reasonable or (in)appropriate request?

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  • Payback Is The Coupon King

    - by Troy Kitch
    PAYBACK GmbH operates the largest marketing and couponing platforms in the world—with more than 50 million subscribers in Germany, Poland, India, Italy, and Mexico.  The Security Challenge Payback handles millions of requests for customer loyalty coupons and card-related transactions per day under tight latency constraints—with up to 1,000 attributes or more for each PAYBACK subscriber. Among the many challenges they solved using Oracle, they had to ensure that storage of sensitive data complied with the company’s stringent privacy standards aimed at protecting customer and purchase information from unintended disclosure. Oracle Advanced Security The company deployed Oracle Advanced Security to achieve reliable, cost-effective data protection for back-up files and gain the ability to transparently encrypt data transfers. By using Oracle Advanced Security, organizations can comply with privacy and regulatory mandates that require encrypting and redacting (display masking) application data, such as credit cards, social security numbers, or personally identifiable information (PII). Learn more about how PAYBACK uses Oracle.

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  • Solita Oy Achieves Oracle PartnerNetwork Specialization

    - by michaela.seika(at)oracle.com
    Helsinki, February 2, 2011 - Solita Oy, a member of the Oracle® PartnerNetwork (OPN), is the first Finnish enterprise to achieve OPN Specialized status for customer-specific systems integration and software solutions.To achieve a Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Solita Oy has been recognized by Oracle for its expertise in customer-specific systems integration and software solutions, achieved through competency development and demonstrated by the company's business results and proven success in implementing customer projects. "Solita and Oracle have cooperated for a long time, and we have been an Oracle partner for many years. We believe that the renewed partner program and the new partnership level that we have achieved will open up new opportunities for a closer collaboration with Oracle. Our increased focus on systems integration solutions and the stepping up of our specialized knowledge of SOA will enable us to provide even better solutions for our customers," said Jari Niska, Chief Executive Officer, Solita Oy. "Solita has shown trust and belief in Oracle's technology and in the business opportunities arising with it. They have contributed to building our cooperation in a consistent and systematic way. Achieving a Specialized status in our partner program is a natural further step in our close and committed cooperation. It strengthens our trust in our ability to be able to increase both turnover and profitability together," said Juha Kaskirinne, Alliances and Channel Leader, Oracle Finland Oy.  About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners or connect with the Oracle Partner community at OPN on Twitter, OPN on Facebook, OPN on LinkedIn, and OPN on YouTube. About Solita Oy Solita Oy is a Finnish company dedicated to developing demanding information system solutions and IT professional services. Solita's customers include prominent Finnish companies and public organizations. Solita's turnover in 2010 was about 17 million euros. The company was founded in 1996 and has over 170 employees. Further information: www.solita.fiFurther information Jari Niska, CEO, Solita Oy, tel. +358 40 524 6400, [email protected] Kaskirinne, A&C Leader Finland, Oracle Finland Oy, tel. +358 40 506 3592, [email protected]

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  • Modern.IE VM license

    - by Thomas W.
    Microsoft provides some VMs for testing purposes (advertised on StackOverflow) and I'm trying to understand the license terms. The one I don't really understand is 1.b. You may use the software for testing purposes only. You may not use the software for commercial purposes. My thoughts: a) Testing a website in several browsers on several different virtual machines seems a quite professional approach. I hardly believe many private developers would do that. Of course they should, but which private developer has the time to do so? b) If that's really only available to private developers, what is the offer to companies doing the same thing? I am missing the advertisement for a paid service. My question as a non-native English speaker: Is testing by a company considered as a commercial purpose? Can I use the VMs within a company for testing or not?

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  • Why my Google listing not showing up in maps.google.com search?

    - by Business Inelligence
    Why my Google local listing not showing up even if searched with exact title in maps.Google.com? Its showing mostly results from US when searched. My bi solution company map location listing comes up when searched with company name from Google web search, but not showing up in maps.Google. Is Google places or map listing different from Google local listing?. I have done my listing in Google local. If they are different is there any way to take the local listing to Google place or Google map also. My listing is a claimed one with 100 percent completed profile details.

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  • How many questions is it appropriate to ask as an intern?

    - by Casey Patton
    So, I just started an internship, and I'm worried that I'm asking too many questions. My mentor assigns me projects and helps me learn all the company's technologies and methodologies. However, there's so much new material for me to learn while doing this project that I have a lot of questions. I generally ask questions over instant messages or E-mail (those are the primary modes of communication for my company). I'm trying to be careful not to ask too many questions: I don't want to come off as annoying or dumb. How many questions are appropriate to ask? Once an hour? More? Less? Keep in mind, my mentor is also a fellow programmer who has his own responsibilities.

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  • WebCenter Customer Spotlight: Fundação Petrobras de Seguridade Social

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary Fundação Petrobras de Seguridade Social (PetroS) is a Brazilian nonprofit organization pension fund serving 152 private companies with more then 145,000 plan participants and  managing a portfolio of  US$35.9 billion in equity. PetroS business objective was to implement a robust and flexible online solution to enable the foundation to successfully compete in the pension marketplace. PetroS implemented a robust, flexible and highly available database solution based on Oracle Database 11g, Enterprise Edition and modernized the company’s Web portal using Oracle WebCenter Suite.  The solution enables PetroS to make an average of 5,000 online loans per month to its 110,000 qualifying participants and supports 2,000 online consultations daily. Company ProfileFundação Petrobras de Seguridade Social (Petrobras Social Security Foundation)—better known as PetroS—is a pension fund founded in the 1970s to pay supplementary retirement benefits to Petrobras employees. Later, the foundation expanded its market to include 152 private companies, including Sanasa, Repsol YPF and Alesat. The Foundation, a nonprofit organization, has more than 145,000 plan participants, US$35.9 billion in equity, and a loan portfolio of US$730 million. Business ChallengesPetroS business objectives were to implement a robust and flexible solution to enable the foundation to successfully compete in the pension marketplace without affecting its monthly payments to 60,000 beneficiaries and to extend service delivery through the Web to better serve the fund’s more than 145,000 participants. Solution DeployedPetroS worked with Oracle Consulting to implement a robust, flexible and high available database solution based on Oracle Database 11g, Enterprise Edition and modernized the company’s Web portal using Oracle WebCenter Suite, enabling PetroS to deliver more flexible services to pension plan participants. Business ResultsThe solution enables PetroS to make an average of 5,000 online loans per month to its 110,000 qualifying participants and supports 2,000 online consultations daily. “The combination of Oracle Database 11g and Oracle WebCenter Suite has helped us deliver faster and better service for over 130,000 clients who participate in the 96 supplementary pension plans we currently offer. It has certainly helped to fuel our growth.” Newton Carneiro da Cunha, Diretor Administrativo, Fundação Petrobrás de Seguridade Social           Additional Information PetroS Customer Snapshot Oracle WebCenter Suite Oracle Database 11g, Enterprise Edition Oracle Real Application Clusters Oracle Diagnostics Pack Oracle Tuning Pack Oracle Consulting

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  • Correcting color-shifted mirrored i915 driver in 12.04?

    - by Will Martin
    I was called in to fix a friend's malfunctioning HP Pavilion. She's not sure exactly which model, but the sticker on the bottom says "G60". The problem was a failed upgrade to 12.04. I was able to mostly repair it with sudo apt-get -f install, which ran setup and configuration for several hundred packages. The biggest problem at the moment is Xorg. The login screen (lightdm) loads normally but at a reduced resolution (1024x768 instead of 1366x768). But once you log in, it looks like this: Observe that the colors of the dock on the left and the bar at the top are normal. But the background is filled with bizarro color-skewed ghost images of the desktop. In all cases, the actual contents of any programs you run is a totally illegible mess, except that the bar at the top of any program windows looks and acts normally. And the ghost images are interactive! For example, if you click the icon in the top right corner to get the "shut down" menu, the same menu will appear in the ghost images below. Starting a terminal will start a terminal window in both the real desktop and the ghost images, and moving it around updates both the real and ghost desktops. I suspect Xorg is using some kind of wrong driver and/or parameter for the graphics hardware. Here is the graphics-relevant portion of the lspci -v output: 00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 09) Subsystem: Hewlett-Packard Company Device 360b Flags: bus master, fast devsel, latency 0 Capabilities: [e0] Vendor Specific Information: Len=0a <?> Kernel driver in use: agpgart-intel 00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller]) Subsystem: Hewlett-Packard Company Device 360b Flags: bus master, fast devsel, latency 0, IRQ 44 Memory at d0000000 (64-bit, non-prefetchable) [size=4M] Memory at c0000000 (64-bit, prefetchable) [size=256M] I/O ports at 5110 [size=8] Expansion ROM at <unassigned> [disabled] Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [d0] Power Management version 3 Kernel driver in use: i915 Kernel modules: i915 00:02.1 Display controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 09) Subsystem: Hewlett-Packard Company Device 360b Flags: bus master, fast devsel, latency 0 Memory at d2500000 (64-bit, non-prefetchable) [size=1M] Capabilities: [d0] Power Management version 3 I'm not sure what to check next. I would ordinarily check xorg.conf to see what it says, but that apparently doesn't exist any more, and my googling has not yielded any useful techniques for getting Xorg to tell me what settings it decided to use. The weird part is that it works fine on the login screen. It's only when you actually log in as a user that the display gets screwed up. Suggestions?

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  • Do you use your personal laptop for work?

    - by davekaro
    We're trying to get our company to let us use our own personal laptop for client work. We've agreed that any code/data will be encrypted using something like TrueCrypt, in case the laptop is stolen or lost. However, the company is still skeptical and not sure they want to allow us to use our personal machines for development. They would rather buy us laptops... but we want to use MacBook Pros and they don't want to pay for them. Even if they did buy us laptops, we would stil have the issue of needing to encrypt the code/data in case of theft/loss. Do you use your own laptop for work? What are the arguments for/against this?

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  • SEP Search Engine Placement

    - by Cory Baumer
    My employer was recently contacted by a company who convinced my employer that they could do what they called search engine placement and that they can guaranty that we will be placed on he top of googles search results. I immediately told my employer that it sounded like a scam, but I was made to contact the company regardless and investigate. The sales person insisted that SEP was different than the SEO and ad words campaigns we are already performing and that it was a cheaper way to be listed in the adwords section and that it didn't include a cost per click. It sounds to me like its kinda scammy like they are going to setup an adwords campaign and just charge us a flat rate that is higher than the cost per clicks. Has anyone heard of this and is it at all legitimate?

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  • Vendors: Partners or Salespeople?

    - by BuckWoody
    I got a great e-mail from a friend that asked about how he could foster a better relationship with his vendors. So many times when you work with a vendor it’s more of a used-car sales experience than a partnership – but you can actually make your vendor more of a partner, as long as you both set some ground-rules at the start. Sit down with your vendor, and have a heart-to-heart talk with them, explain that they won’t win every time, but that you’re willing to work with them in an honest way on both sides. Here’s the advice I sent him verbatim. I hope this post generates lots of comments from both customers and vendors. I don’t expect that you’ve had a great experience with your Microsoft reps, but I happen to work with some of the best sales teams in the business, and our clients tell us that all the time. “The key to this relationship is to keep the audience really small. Ideally there should be one person from your side that is responsible for the relationship, and one from the vendor’s side. Each responsible person should have the authority to make decisions, and to bring in other folks as needed for a given topic, project or decision.   For Microsoft, this is called an “Account Manager” – they aren’t technical, they aren’t sales. They “own” a relationship with a company. They learn what the company does, who does it, and how. They are responsible to understand what the challenges in your company are. While they don’t know the bits and bytes of everything we sell, they know what each thing does, and who to talk to about it. I get a call from an Account Manager every week that has pre-digested an issue at an organization and says to me: “I need you to set up an architectural meeting with their technical staff to get a better read on how we can help with problem X.” I do that and then report back to the Account Manager what we learned.  All through this process there’s the atmosphere of a “team”, not a “sales opportunity” per se. I’ve even recommended that the firm use a rival product, and I’ve never gotten push-back on that decision from my Account Managers.   But that brings up an interesting point. Someone pays an Account Manager and pays me. They expect something in return. At some point, you have to buy something. Not every time, not every situation – sometimes it’s just helping you with what you already bought from us. But the point is that you can’t expect lots of love and never spend any money. That’s the way business works.   Finally, don’t view the vendor as someone with their hand in your pocket – somebody that’s just trying to sell you something and doesn’t care if they ever see you again – unless they deserve it. There are plenty of “love them and leave them” companies out there, and you may have even had this experience with us, but that isn’t the case in the firms I work with. In fact, my customers get a questionnaire that asks them that exact question. “How many times have you seen your account team? Did you like your interaction with them? Can they do better?” My raises, performance reviews and general standing in my group are based on the answers the company gives.  Ask your vendor if they measure their sales and support teams this way – if not, seek another vendor to partner with.   Partnering with someone is a big deal. It involves time and effort on your part, and on the vendor’s part. If either of you isn’t pulling your weight, it just won’t work. You have every right to expect them to treat you as a partner, and they have the same right for your side.” Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Will learning ColdFusion help me advance my programming skills? [closed]

    - by chhantyal
    Currently I am working with a small web development company. We use jQuery on front-end, Coldfusion for back-end and MySQL as our database. We just started to use HTML5 and CSS3. This is my first internship and job. I know the basics of Python and want to add Django or Ruby on Rails on my skills set. In addition, I want to advance my programming skills with Machine Learning, Compilers, NoSQL and Unix Hacking. I also find front end web development pretty interesting. Should I focus on front-end and become skilled on HTML5/CSS3/Javascript? Or dive into back-end learning ColdFusion. I will probably leave the company after a year since I want to work with great product start-ups. And I live in India, where ColdFusion is not popular. Will learning ColdFusion help me become better programmer?

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  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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  • Got an idea for an application, but part of it is patented, any suggestions?

    - by tekiegreg
    so I've been working on developing an idea for an application that I think has the potential to be successful, however after some initial research I've discovered that at least part of my ideas are covered by a patent out there, the patent in particular is held by a really large company (I don't want to give away specifics for fear I'd draw their attention for sure). I'm debating a few options: 1) Develop patents around my ideas that don't conflict and maybe approach the company in question for a license exchange 2) Just approach them for a license outright 3) Just develop around it anyways and hope for the best :-p What have other people done in these situations? Are companies generally willing to grant patent licenses? Are they willing to grant them at reasonable prices? Thoughts?

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  • Dotted subdomain name or new domain?

    - by Catalin Ilinca
    I have a company website hosted at www.BRAND.com (where BRAND is a generic name). The company want to develop a "micro website" for one of their campaigns, named "Inspired By BRAND". I have two directions: inspired.by.BRAND.com - which I personally don't like too much. I don't know why but I don't recall any web address similar to this one subdomain.subdomain.domain.com. inspired.BRAND.com - which I this is best suited for it. Fewer dots and similar to "more friendly" addresses subdomain.domain.com. Any hints, guidelines, any thoughts is well appreciated. Thanks in advance

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