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  • The World of SQL Database Deployment

    - by GGBlogger
    In my early development days, I used Microsoft Access for building databases. It made things easy since I only needed to package the database with the installation package so my clients would have access to it. When we began the development of a new package in Visual Studio .NET I decided to use SQL Server Express. It was free and provided good tools - also free. I thought it was a tremendous idea until it came time to distribute our new software! What a surprise. The nightmare Ah, the choices! Detach the database and have the client reattach it to a newly installed – oh wait. FIRST my new client needs to download and install SQL Server Express with SQL Server Management Studio. That’s not a great thing, but it is one more nightmare step for users who may have other versions of SQL installed. Then the question became – do we detach and reattach or do we do a backup. It was too late (bad planning) to revert to Microsoft Access but we badly needed a simple way to package and distribute both the database AND sample contents. Red Gate to the rescue It took me a while to find an answer but I did find it in a package called SQL Packager sold by a relatively unpublicized company in England called Red Gate. They call their products “ingeniously simple” and I must agree with that description. With SQL Packager you point to the database (more in a minute) you want to distribute. A few mouse clicks and dialogs and you have an executable file that you can ship virtually anywhere and virtually any way which, when run, installs the database on your destination SQL Server instance! It really is that simple. Easier to show than tell Let’s explore a hypothetical case. Let’s say you have a local SQL database of customers and you have decided you want to share it with your subsidiaries or partners. Here is the underlying screen you will see on starting SQL Packager. There are a bunch of possibilities here but I’m going to keep this relatively simple. At this point I simply want to illustrate the simplicity of generating an executable to deliver your database. You will notice that you can set up a new package, edit an existing package or change a bunch of options. Start SQL packager And the following is the default dialog you get on startup. In the next dialog, I’ve selected the Server and Database. I’ve also selected Windows Authentication. Pressing Next causes SQL Packager to run a number of checks and produce a report. Now you’re given a comprehensive list of what is going to be packaged and you’re allowed to change it if you desire. I’ve never made any changes here so I can’t really make any suggestions. The just illustrates the comprehensive nature of so many Red Gate products including this one. Clicking Next gives you still further options. SQL Packager then works its magic and shows you a dialog with the results. Packager then gives you a dialog of the scripts it has generated. The capture above only shows 1 of 4 tabs. Finally pressing Next gives you the option to generate a .NET executable of a C# project. I’ve only generated an executable so I’m not in a position to tell you what the C# project looks like. That may be the subject of further discussions. You can rename the package and tell SQL Packager where to save it. I’ve skipped a lot but this will serve to illustrate the comprehensive (and ingenious) things Red Gate does. All in all, it’s a superb way to distribute populated SQL databases. Oh – we’ll save running the resulting executable for later also but believe me it’s insanely simple.

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  • eSTEP Newsletter November 2012

    - by mseika
    Dear Partners,We would like to inform you that the November '12 issue of our Newsletter is now available.The issue contains information to the following topics: News from CorpOracle Celebrates 25 Years of SPARC Innovation; IDC White Papers Finds Growing Customer Comfort with Oracle Solaris Operating System; Oracle Buys Instantis; Pillar Axiom OpenWorld Highlights; Announcement Oracle Solaris 11.1 Availability (data sheet, new features, FAQ's, corporate pages, internal blog, download links, Oracle shop); Announcing StorageTek VSM 6; Announcement Oracle Solaris Cluster 4.1 Availability (new features, FAQ's, cluster corp page, download site, shop for media); Announcement: Oracle Database Appliance 2.4 patch update becomes available Technical SectionOracle White papers on SPARC SuperCluster; Understanding Parallel Execution; With LTFS, Tape is Gaining Storage Ground with additional link to How to Create Oracle Solaris 11 Zones with Oracle Enterprise Manager Ops Center; Provisioning Capabilities of Oracle Enterprise Ops Center Manager 12c; Maximizing your SPARC T4 Oracle Solaris Application Performance with the following articles: SPARC T4 Servers Set World Record on Siebel CRM 8.1.1.4 Benchmark, SPARC T4-Based Highly Scalable Solutions Posts New World Record on SPECjEnterprise2010 Benchmark, SPARC T4 Server Delivers Outstanding Performance on Oracle Business Intelligence Enterprise Edition 11g; Oracle SUN ZFS Storage Appliance Reference Architecture for VMware vSphere4; Why 4K? - George Wilson's ZFS Day Talk; Pillar Axiom 600 with connected subjects: Oracle Introduces Pillar Axiom Release 5 Storage System Software, Driving down the high cost of Storage, This Provisioning with Pilar Axiom 600, Pillar Axiom 600- System overview and architecture; Migrate to Oracle;s SPARC Systems; Top 5 Reasons to Migrate to Oracle's SPARC Systems Learning & EventsRecently delivered Techcasts: Learning Paths; Oracle Database 11g: Database Administration (New) - Learning Path; Webcast: Drill Down on Disaster Recovery; What are Oracle Users Doing to Improve Availability and Disaster Recovery; SAP NetWeaver and Oracle Exadata Database Machine ReferencesARTstor Selects Oracle’s Sun ZFS Storage 7420 Appliances To Support Rapidly Growing Digital Image Library, Scottish Widows Cuts Sales Administration 20%, Reduces Time to Prepare Reports by 75%, and Achieves Return on Investment in First Year, Oracle's CRM Cloud Service Powers Innovation: Applications on Demand; Technology on Demand, How toHow to Migrate Your Data to Oracle Solaris 11 Using Shadow Migration; Using svcbundle to Create SMF Manifests and Profiles in Oracle Solaris 11; How to prepare a Sun ZFS Storage Appliance to Serve as a Storage Devise with Oracle Enterprise Manager Ops Center 12c; Command Summary: Basic Operations with the Image Packaging System In Oracle Solaris 11; How to Update to Oracle Solaris 11.1 Using the Image Packaging System, How to Migrate Oracle Database from Oracle Solaris 8 to Oracle Solaris 11; Setting Up, Configuring, and Using an Oracle WebLogic Server Cluster; Ease the Chaos with Automated Patching: Oracle Enterprise Manager Cloud Control 12c; Book excerpt: Oracle Exalogic Elastic Cloud HandbookYou find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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  • Bowing to User Experience

    As a consumer of geeky news it is hard to check my Google Reader without running into two or three posts about Apples iPad and in particular the changes to the developer guidelines which seemingly restrict developers to using Apples Xcode tool and Objective-C language for iPad apps. One of the alternatives to Objective-C affected, is MonoTouch, an option with some appeal to me as it is based on the Mono implementation of C#. Seemingly restricted is the key word here, as far as I can tell, no official announcement has been made about its fate. For more details around MonoTouch for iPhone OS, check out Miguel de Icazas post: http://tirania.org/blog/archive/2010/Apr-28.html. These restrictions have provoked some outrage as the perception is that Apple is arrogantly restricting developers freedom to create applications as they choose and perhaps unwittingly shortchanging iPhone/iPad users who wont benefit from these now never-to-be-made great applications. Apples response has mostly been to say they are concentrating on providing a certain user experience to their customers, and to do this, they insist everyone uses the tools they approve. Which isnt a surprising line of reasoning given Apple restricts the hardware used and content of the apps already. The vogue term for this approach is curated, as in a benevolent museum director selecting only the finest artifacts for display or a wise gardener arranging the plants in a garden just so. If this is what a curated experience is like it is hard to argue that consumers are not responding. My iPhone is probably the most satisfying piece of technology I own. Coming from the Razr, it really was an revolution in how the form factor, interface and user experience all tied together. While the curated approach reinvented the smart phone genre, it is easy to forget that this is not a new approach for Apple. Macbooks and Macs are Apple hardware that run Apple software. And theyve been successful, but not quite in the same way as the iPhone or iPad (based on early indications). Why not? Well a curated approach can only be wildly successful if the curator a) makes the right choices and b) offers choices that no one else has. Although its advantages are eroding, the iPhone was different from other phones, a unique, focused, touch-centric experience. The iPad is an attempt to define another category of computing. Macs and Macbooks are great devices, but are not fundamentally a different user experience than a PC, you still have windows, file folders, mouse and keyboard, and similar applications. So the big question for Apple is can they hold on to their market advantage, continuing innovating in user experience and stay on top? Or are they going be like Xerox, and the rest of the world says thank you for the windows metaphor, now let me implement that better? It will be exciting to watch, with Android already a viable competitor and Microsoft readying Windows Phone 7. And to close the loop back to the restrictions on developing for iPhone OS. At this point the main target appears to be Adobe and Adobe Flash. Apples calculation is that a) they dont need those developers or b) the developers they want will learn Apples stuff anyway. My guess is that they are correct; that as much as I like the idea of developers having more options, I am not going to buy a competitors product to spite Apple unless that product is just as usable. For a non-technical consumer, I dont know that this conversation even factors into the buying decision. If it did, wed be talking about how Microsoft is trying to retake a slice of market share from the behemoth that is Linux.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Applying for internship

    - by Margus
    At the moment I'm thinking about applying for internship at Eesti Energia. I seem to be eligible, but before contacting them I need to learn how to compile an informative and complete CV and cover letter. I do not consider myself as shallow minded, but also I'm not sure how to convincingly justify the stand of interest and how internship will help me in my future career. Course of life Tallinna Tehnikagümnaasium 2003 - 2006 Tallinna Tehnikaülikool 2006 – 2009 Military service at Signal Batallion Tallinna Tehnikaülikool 2010 – ... I started my academic career as Computer and Systems Engineer, but as I excelled in programming classes, I changed my major to Software Engineer and taken my specialty in web applications and logic. Nowadays I mainly use Java, Mathematica and C# to solve problems. For 2 times, I have taken part in ACM International Collegiate Programming Contest, where my team won the nationals and did pretty well in Europe. Also as part of notable thing in my academic career, my team wrote the Kalah game AI, that won in University's main programming class AI tournament. My hobbies are mind games and occasional problem solving. Few years ago I also competed in International Checkers EM (requires being in top 3 in nationals) as part of cadet and junior age group - I did not come close to winning, but I exceeded about half of the players each time. In high school and gymnasium I took part and later was the captain of team, that passes regionals and made it to top 3 of nationals (and later won) in (blitz) russian checkers. That was impressive because, it was a team effort as we only had (depending on year) 2-3 strong players. Although I started programming exactly 9,5 years ago I have no work experience. Well actually thats not true, as I completed my army duty, I was hired for a year (days still counting) to be apart of communicational (emergency) infrastructure action group where I'm the teams IT specialist (it's more complicated). So I consider myself to be aware of: rough conditions, teamwork, high stress tolerance, being on time and what responsibility means. As negative things I can mention: I do not have drivers licence. Although only Estonian and English are noted as requirements, then Russian is most likely required as well and I barely understand some of it. Reasons why I want to apply there, are: I need to do at least 4-6 week traineeship and it's in the right field I have the requirements and tasks seem easy enough Company is well known and has fairly good reputation Family and friend think, that it would be acceptable place to work Myriad of options to do final thesis about open up Work place is located in the same city I live atm. At moment, I see myself having a hard time explain why I would prefer it or where I see myself in 10 years if I was offered a job there. Question I have some idea how Curriculum Vitæ should look like, or I can google for template, but I'm not sure how to write informative one. Last I did one, it looked like: picture + contact information + education. Vaguely I only remember, that cover letter should be custom tailored for each place you apply containing ...

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  • Get More Value From Your Oracle Premier Support Investment

    - by Get Proactive Customer Adoption Team
    Untitled Document The Return on Investment in Support Training I’m a typical software user. I’ve been using spreadsheets almost daily for the past 10 years or so. I know how to enter simple formulas, format cells, import files, and I can sort and filter. Sometimes I even use a pivot table. I never attended training. I learnt everything I know on the fly. Sometimes it was intuitive and easy, other times I had to spend minutes and even hours searching for a solution. Yet when I see what some other people can do with their spreadsheets, I know I’m utilizing maybe 15% of the functionality. Pity, one day I really have to sign up for training. Why haven’t I done it yet? Ah, you know, I’m a busy person, I have work to do. And if I need to use a feature that I am unfamiliar with, I’ll spend time on it only when I really need it. Now wait. When I recall how much time I spent trying to figure how things work compared to time I spent doing the productive work, I realize it was not insignificant. I’m unable to sum up all the time I spent ‘learning’ on the fly, but I’m sure it’s been days or even weeks. And after all this time, I’ve mastered 15% of its features. If only I had attended training years ago. That investment would have paid back 10 times! Working with My Oracle Support is no different. Our customers typically use simple search, create service requests, and download patches. They think they know how to use My Oracle Support. And they’re right. They know something but often they’re utilizing only a fragment of My Oracle Support’s potential. For the investment that has been made, using only a small subset of the capabilities offered in My Oracle Support leaves value on the table. There is much more available in My Oracle Support. Dozens of diagnostic tools and proactive health checks will keep verifying your Oracle environments against best practices that Oracle gathers every day thanks to our comprehensive knowledge management process. Automated patch recommendations will help prevent known issues, and upgrade planning and more is included in My Oracle Support. Why are you not utilizing all of these best practices, capabilities and tools? Is it because you don’t have time to invest 2-3 hours of your time to learn about the features? Simply because you think you can learn on the fly like I thought I could? Does learning on the fly how to properly use the Service Request escalation process when you already have critical issue sound like a good idea? My advice is: Invest your time now to learn how My Oracle Support can help you prevent issues on your systems. Learn how to find answers faster and resolve problems more efficiently. Understand how to properly complete a service request. Invest in Support training, offered at no additional cost to Oracle Premier Support customers. It will pay back quicker than you think. It will bring you more value than you think. Discover your advantage with Oracle Premier Support's Proactive Portfolio.

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  • Video works with 'Try me' but not after install. What is the difference? U12.04LTS,

    - by HarveyP
    My hard drive got corrupted so I did a reinstall. Tested Youtube in FF during 'try me' and it worked - jerky, but it worked. Instal without all the updates (576 outstanding now) in order to get ff installed as per the demo - to no avail. In 'try me' mode ff NEVER crashed! After install ff crashed whilst I was typing in 'youtube' in the address field. When I finally got to youtube - no video. What is the difference between ff in try me and ff after install? Off to try some selected updates now to see if I can see it for myself. In previous installation I had several profiles and aliased ff with -safe-mode switch to simplify startup of most stable ff. Also found that ff startup in graphic mode worked better (but still without video) with all of the extensions disabled and all of the plugins set to "ask" and always denied ... I have SiS graphic card in SiS Motherboard for XP and ancient Hyundai ImageQuest QV770 monitor. I have Ubuntu 12.04.01 LTS 1 day after install with only the immediate upgrades requested to language pack (English UK). Using FR Alternative keyboard. Connected with domestic wifi network from Orange (FT) I really want to use Skype, but won't bother installing it (again) without video as I can do my sms on FB - whilst ff is not crashed ... Update ... Is something overflowing? I have just had to reboot in order to get ff to restart in any way shape or form - restart on crash form generates new crash form, etc. It was however a good half hour before it crashed so some improvement over conditions before disk corruption. I have now installed all of the critical updates (332 recommended updates still outstanding) which included some relating to ff. Still no video. Still crashing - especially when on Grepolis website. Since the re-install I have had a lovely 1024x768 screen, but after last ff crash and reboot I got a message about 'low graphics mode' and 'setting things myself'. I was not sufficiently tuned in at the time to take proper note - I have no doubt I shall see it again and shall report accordingly. I still have only laptop options for my screen and do not know how to rectify this. Spent a few days with ubuntu on a different, newer machine which has now suffered a graphics breakdown. Returned to this old one again, but with new flat screen Monitor. Found SIS drivers for my graphics BUT it is intended for Red Hat 7.2. I chose this over the version for 7.0 because I thought what the hell, I might not be able to do anything with either of them but this is the later one ... The file will not open with software manager - found a similar problem on Overclock but it has not helped me to install this driver. File name is sis_drv.o-410 and it is currently idling away in my Downloads folder ... I have tried the solution offered on another sis problem, but this shows that my xserver-xorg-video-sis driver is up to date. I am now at a loss as to how to proceed if I can't install the latest sis driver from sis ... Does nobody know how FF changes from "try-me" to "installed"? Any time I MUST have video I reboot from the disk again, but this is tedious! Also one of the things I mock most about MS is the constant rebooting ... UPDATE 10/6/2014 I have installed chromium-browser - worse, crashes even more often than ff.I have installed epiphany - better; Video works but not the associated soundtrack.FireFox is version 14.01 in 'try me' and version 29.0 from my install. Would it be useful to try to downgrade FireFox in order to get video?

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  • Oracle Executive Strategy Brief: Enterprise-Grade Cloud Applications

    - by B Shashikumar
    Cloud Computing has clearly evolved into one of the dominant secular trends in the industry. Organizations are looking to the cloud to change how they buy and consume IT. And its no longer about just lower up-front costs. The cloud promises to deliver greater agility and free up resources to focus on innovation versus running and maintaining systems. But are organizations actually realizing these benefits? The full promise of cloud is not being realized by customers who entrust their business to multiple niche cloud providers. While almost 9 out of 10 companies  expect more IT agility with cloud, only 47% are actually getting it (Source: 2011 State of Cloud Survey by Symantec). These niche cloud customers have also seen the promises of lower costs, efficiency gains, improved security, and compliance go unfulfilled. Having one cloud provider for customer relationship management (CRM) and another for human capital management (HCM), and then trying to glue these proprietary systems together while integrating to a back-office financial system can add to complexity and long-term costs. Completing a business process or generating an integrated report is cumbersome, and leverages incomplete data. Why can’t niche cloud providers deliver on the full promise of cloud? It’s simple: you still need to complete business processes. You still need reporting that enables you to take action using data from multiple systems. You still have to comply with SOX and other industry regulations. These requirements don’t go away just because you deploy in the cloud. Delivering lower up-front costs by enabling customers to buy software as a service (SaaS) is the easy part. To get real value that lasts longer than your quarterly report, it’s important to realize the benefits of cloud without compromising on functionality and while having the right level of control and flexibility. This is the true promise of cloud. Oracle’s cloud strategy centers around delivering the benefits of cloud—without compromise. We uniquely empower our customers with complete solutions and choice. From the richest functionality to integrated reporting and great user experience. It’s all available in the cloud. And it works not just with other Oracle cloud applications, but with your existing Oracle and third-party systems as well. This helps protect your current investments and extend their value as you journey to the cloud. We’ve made the necessary investments not only in our applications but also in the underlying technology that makes it all run—from the platform down to the hardware and operating system. We make it all. And we’ve engineered it to work together and be highly optimized for our customers, in the cloud. With Oracle enterprise-grade cloud applications, you get the benefits of cloud plus more power, more choice, and more confidence. Read more about how you can realize the true advantage of Cloud with Oracle Enterprise-grade Cloud applications in the Oracle Executive Strategy Brief here.  You can also attend an Oracle Cloud Conference event at a city near you. Register here. 

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  • CFOs: Do You Have a Playbook for Growth?

    - by Oracle Accelerate for Midsize Companies
    by Jim Lein, Oracle Midsize Programs In most global markets, CFOs are optimistic about their company's growth opportunities. Deloitte's CFO Signals Report, "Time to Accelerate" found that: In the U.K. business optimism is at its highest level in three-and-a-half years Optimism in North America rose from a strong +42% last quarter (Q2 to Q3 2013) to an even stronger +54%. The inaugural Southeast Asia survey, 44% of CFOs reported a positive outlook despite worries over the Chinese economy and political uncertainty. Sustainable and profitable business growth doesn't usually happen by accident. Company's need a playbook for growth that's owned by the CFO. And today, that playbook must leverage the six enabling technologies--Social, Big Data, Mobile, Cloud, Analytics, and The Internet of Things (or, as Oracle president Mark Hurd explains, "The Internet of the People"). On Monday June 9 at  2:00 pm Eastern, CFO.com is hosting a webcast, "The CFO Playbook on Growth: How CFOs Can Boost Efficiency and Performance with Automation". Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} “Investing in technology begins with a business metric driven business case with clear tangible business results expected," says John Lieblang, Affiliate Partner with Waterstone Management Group. "The progressive CFO has learned how to forge a partnership with the CIO to align everyone in the 'result value chain' to be accountable for the business results not just for functional technology.” Click HERE to register  Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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  • Data breakpoints to find points where data gets broken

    - by raccoon_tim
    When working with a large code base, finding reasons for bizarre bugs can often be like finding a needle in a hay stack. Finding out why an object gets corrupted without no apparent reason can be quite daunting, especially when it seems to happen randomly and totally out of context. Scenario Take the following scenario as an example. You have defined the a class that contains an array of characters that is 256 characters long. You now implement a method for filling this buffer with a string passed as an argument. At this point you mistakenly expect the buffer to be 256 characters long. At some point you notice that you require another character buffer and you add that after the previous one in the class definition. You now figure that you don’t need the 256 characters that the first member can hold and you shorten that to 128 to conserve space. At this point you should start thinking that you also have to modify the method defined above to safeguard against buffer overflow. It so happens, however, that in this not so perfect world this does not cross your mind. Buffer overflow is one of the most frequent sources for errors in a piece of software and often one of the most difficult ones to detect, especially when data is read from an outside source. Many mass copy functions provided by the C run-time provide versions that have boundary checking (defined with the _s suffix) but they can not guard against hard coded buffer lengths that at some point get changed. Finding the bug Getting back to the scenario, you’re now wondering why does the second string get modified with data that makes no sense at all. Luckily, Visual Studio provides you with a tool to help you with finding just these kinds of errors. It’s called data breakpoints. To add a data breakpoint, you first run your application in debug mode or attach to it in the usual way, and then go to Debug, select New Breakpoint and New Data Breakpoint. In the popup that opens, you can type in the memory address and the amount of bytes you wish to monitor. You can also use an expression here, but it’s often difficult to come up with an expression for data in an object allocated on the heap when not in the context of a certain stack frame. There are a couple of things to note about data breakpoints, however. First of all, Visual Studio supports a maximum of four data breakpoints at any given time. Another important thing to notice is that some C run-time functions modify memory in kernel space which does not trigger the data breakpoint. For instance, calling ReadFile on a buffer that is monitored by a data breakpoint will not trigger the breakpoint. The application will now break at the address you specified it to. Often you might immediately spot the issue but the very least this feature can do is point you in the right direction in search for the real reason why the memory gets inadvertently modified. Conclusions Data breakpoints are a great feature, especially when doing a lot of low level operations where multiple locations modify the same data. With the exception of some special cases, like kernel memory modification, you can use it whenever you need to check when memory at a certain location gets changed on purpose or inadvertently.

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  • Confused about modifying the sprint backlog during a sprint

    - by Maltiriel
    I've been reading a lot about scrum lately, and I've found what seem to me to be conflicting information about whether or not it's ok to change the sprint backlog during a sprint. The Wikipedia article on scrum says it's not ok, and various other articles say this as well. Also my Software Development professor taught the same thing during an overview of scrum. However, I read Scrum and XP from the Trenches and that describes a section for unplanned items on the taskboard. So then I looked up the Scrum Guide and it says that during the sprint "No changes are made that would affect the Sprint Goal" and in the discussion of the Sprint Goal "If the work turns out to be different than the Development Team expected, then they collaborate with the Product Owner to negotiate the scope of Sprint Backlog within the Sprint." It goes on to say in the discussion of the Sprint Backlog: The Sprint Backlog is a plan with enough detail that changes in progress can be understood in the Daily Scrum. The Development Team modifies Sprint Backlog throughout the Sprint, and the Sprint Backlog emerges during the Sprint. This emergence occurs as the Development Team works through the plan and learns more about the work needed to achieve the Sprint Goal. As new work is required, the Development Team adds it to the Sprint Backlog. As work is performed or completed, the estimated remaining work is updated. When elements of the plan are deemed unnecessary, they are removed. Only the Development Team can change its Sprint Backlog during a Sprint. The Sprint Backlog is a highly visible, real-time picture of the work that the Development Team plans to accomplish during the Sprint, and it belongs solely to the Development Team. So at this point I'm altogether confused. Thinking about it, it makes more sense to me to take the second approach. The individual, specific items in the backlog don't seem to me to be the most important thing, but rather the sprint goal, so not changing the sprint goal but being able to change the backlog makes sense. For instance if both the product owner and the team thought they were on the same page about a story, but as the sprint progressed they figured out there was a misunderstanding, it seems like it makes sense to change the tasks that make up that story accordingly. Or if there was some story or task that was forgotten about, but is required to reach the sprint goal, I would think it would be best to add the story or task to the backlog during the sprint. However, there are a lot of people who seem quite adamant that any change to the sprint backlog is not ok. Am I misunderstanding that position somehow? Are those folks defining the sprint backlog differently somehow? My understanding of the sprint backlog is that it consists of both the stories and the tasks they're broken down into. Anyway I would really appreciate input on this issue. I'm trying to figure out both what the idealistic scrum approach is to changing the sprint backlog during a sprint, and whether people who use scrum successfully for development allow changing the sprint backlog during a sprint.

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  • OBI10g will be Non-Qualifying for OPN Specialisation in September 2013

    - by Mike.Hallett(at)Oracle-BI&EPM
    aboteste 12.00 Just to alert you, that OPN Specialisation is software version-specific: so as we bring out new product versions, so the specialisation crtiteria and exam needs to keep updated to the new version. Specifically for our analytics partners, be aware that your “OBI10g Specialisation” credentials will be Non-Qualifying for OPN Specialisation in September 2013. Therefore to keep your profile up to date please start now to take the latest OBI11g exams and apply to OPN to upgrade to “OBI11g Specialisation”. Find out more about the new version OBI11g Exams to update your OPN Specialisation @ OPN Exam for OBI Suite 11g is Now LIVE, and more generally the Update on BI & EPM Specializations and Knowledge Zones. aboteste 12.00 Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} And to help you pass, see the Oracle Business Intelligence Foundation Suite 11 Essentials Exam Study Guide. Also check the documents on OPN for Frequently Asked Questions for Product Version Specialization and the latest Specializations Catalog. Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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  • Squibbly: LibreOffice Integration Framework for the Java Desktop

    - by Geertjan
    Squibbly is a new framework for Java desktop applications that need to integrate with LibreOffice, or more generally, need office features as part of a Java desktop solution that could include, for example, JavaFX components. Here's what it looks like, right now, on Ubuntu 13.04: Why is the framework called Squibbly? Because I needed a unique-ish name, because "squibble" sounds a bit like "scribble" (which is what one does with text documents, etc), and because of the many absurd definitions in the Urban Dictionary for the apparently real word "squibble", e.g., "A name for someone who is squibblish in nature." And, another e.g., "A squibble is a small squabble. A squabble is a little skirmish." But the real reason is the first definition (and definitely not the fourth definition): "Taking a small portion of another persons something, such as a small hit off of a pipe, a bite of food, a sip of a drink, or drag of a cigarette." In other words, I took (or "squibbled") a small portion of LibreOffice, i.e., OfficeBean, and integrated it into a NetBeans Platform application. Now anyone can add new features to it, to do anything they need, such as create a legislative software system as Propylon has done with their own solution on the NetBeans Platform: For me, the starting point was Chuk Munn Lee's similar solution from some years ago. However, he uses reflection a lot in that solution, because he didn't want to bundle the related JARs with the application. I understand that benefit but I find it even more beneficial to not need to require the user to specify the location of the LibreOffice location, since all the necessary JARs and native libraries (currently 32-bit Linux only, by the way) are bundled with the application. Plus, hundreds of lines of reflection code, as in Chuk's solution, is not fun to work with at all. Switching between applications is done like this: It's a work in progress, a proof of concept only. Just the result of a few hours of work to get the basic integration to work. Several problems remain, some of them potentially unsolvable, starting with these, but others will be added here as I identify them: Window management problems. I'd like to let the user have multiple LibreOffice applications and documents open at the same time, each in a new TopComponent. However, I haven't figured out how to do that. Right now, each application is opened into the same TopComponent, replacing the currently open application. I don't know the OfficeBean API well enough, e.g., should a single OfficeBean be shared among multiple TopComponents or should each of them have their own instance of it? Focus problems. When putting the application behind other applications and then switching back to the application, typing text becomes impossible. When closing a TopComponent and reopening it, the content is lost completely. Somehow the loss of focus, and then the return of focus, disables something. No idea how to fix that. The project is checked into this location, which isn't public yet, so you can't access it yet. Once it's publicly available, it would be great to get some code contributions and tweaks, etc. https://java.net/projects/squibbly Here's the source structure, showing especially how the OfficeBean JARs and native libraries (currently for Linux 32-bit only) fit in: Ultimately, would be cool to integrate or share code with http://joeffice.com!

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  • Cloud Adoption Challenges

    - by Herve Roggero
    Originally posted on: http://geekswithblogs.net/hroggero/archive/2013/11/07/cloud-adoption-challenges.aspxWhile cloud computing makes sense for most organizations and countless projects, I have seen customers significantly struggle with cloud adoption challenges. This blog post is not an attempt to provide a generic assessment of cloud adoption; rather it is an account of personal experiences in the field, some of which may or may not apply to your organization. Cloud First, Burst? In the rush to cloud adoption some companies have made the decision to redesign their core system with a cloud first approach. However a cloud first approach means that the system may not work anymore on-premises after it has been redesigned, specifically if the system depends on Platform as a Service (PaaS) components (such as Azure Tables). While PaaS makes sense when your company is in a position to adopt the cloud exclusively, it can be difficult to leverage with systems that need to work in different clouds or on-premises. As a result, some companies are starting to rethink their cloud strategy by designing for on-premises first, and modify only the necessary components to burst when needed in the cloud. This generally means that the components need to work equally well in any environment, which requires leveraging Infrastructure as a Service (IaaS) or additional investments for PaaS applications, or both.  What’s the Problem? Although most companies can benefit from cloud computing, not all of them can clearly identify a business reason for doing so other than in very generic terms. I heard many companies claim “it’s cheaper”, or “it allows us to scale”, without any specific metric or clear strategy behind the adoption decision. Other companies have a very clear strategy behind cloud adoption and can precisely articulate business benefits, such as “we have a 500% increase in traffic twice a year, so we need to burst in the cloud to avoid doubling our network and server capacity”. Understanding the problem being solved through by adopting cloud computing can significantly help organizations determine the optimum path and timeline to adoption. Performance or Scalability? I stopped counting the number of times I heard “the cloud doesn’t scale; our database runs faster on a laptop”.  While performance and scalability are related concepts, they are nonetheless different in nature. Performance is a measure of response time under a given load (meaning with a specific number of users), while scalability is the performance curve over various loads. For example one system could see great performance with 100 users, but timeout with 1,000 users, in which case the system wouldn’t scale. However another system could have average performance with 100 users, but display the exact same performance with 1,000,000 users, in which case the system would scale. Understanding that cloud computing does not usually provide high performance, but instead provides the tools necessary to build a scalable system (usually using PaaS services such as queuing and data federation), is fundamental to proper cloud adoption. Uptime? Last but not least, you may want to read the Service Level Agreement of your cloud provider in detail if you haven’t done so. If you are expecting 99.99% uptime annually you may be in for a surprise. Depending on the component being used, there may be no associated SLA at all! Other components may be restarted at any time, or services may experience failover conditions weekly ( or more) based on current overall conditions of the cloud service provider, most of which are outside of your control. As a result, for PaaS cloud environments (and to a certain extent some IaaS systems), applications need to assume failure and gracefully retry to be successful in the cloud in order to provide service continuity to end users. About Herve Roggero Herve Roggero, Windows Azure MVP, is the founder of Blue Syntax Consulting (http://www.bluesyntax.net). Herve's experience includes software development, architecture, database administration and senior management with both global corporations and startup companies. Herve holds multiple certifications, including an MCDBA, MCSE, MCSD. He also holds a Master's degree in Business Administration from Indiana University. Herve is the co-author of "PRO SQL Azure" and “PRO SQL Server 2012 Practices” from Apress, a PluralSight author, and runs the Azure Florida Association.

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  • MySQL Enterprise Backup 3.8.2 has been released!

    - by Hema Sridharan
    MySQL Enterprise Backup v3.8.2, a maintenance release of online MySQL backup tool, is now available for download from My Oracle Support  (MOS) website as our latest GA release.  It will also be available via the Oracle Software Delivery Cloud in approximately 1-2 weeks. A brief summary of the changes in MySQL Enterprise Backup version 3.8.2 is given below.   A. Functionality Added or Changed:  MySQL Enterprise Backup has a new --on-disk-full command line option. mysqlbackup could hang when the disk became full, rather than detecting the low space condition. mysqlbackup now monitors disk space when running backup commands, and users can now specify the action to take at a disk-full condition with the --on-disk-full option. For more details, refer this page MySQL Enterprise Backup has a new progress report feature, which periodically outputs short progress indicators on its  operations to user-selected destinations (for example, stdout, stderr, a file, or other choices). For more details on progress report options, refer here   B. Bugs Fixed: When --innodb-file-per-table=ON, if a table was renamed and backup-to-image was in progress, apply-log would fail when being run on the backup. (Bug #16903973)   MySQL Server failed to start after a backup was restored if  there had been online DDL transactions on partitioned tables during the time of backup. (Bug #16924499)   apply-log failed if ALTER TABLE ... REORGANIZE PARTITION was applied to partitioned InnoDB tables during backup. (Bug #16721824, Bug #16903951)  apply-incremental-backup might fail with an assertion error if  the InnoDB tables being backed up were created in Barracuda format and with their KEY_BLOCK_SIZE  values  different from the innodb_page_size . This fix ensures that different KEY_BLOCK_SIZE  values are handled properly during incremental backup and apply-incremental-backup operations.  If a table was renamed following a full backup, a subsequent incremental backup could copy the .frm file with the new name, but not the associated .ibd file with the new name. After a  restore, the InnoDB data dictionary could be in an  inconsistent state. This issue primarily occurred if the table  was not changed between the full backup and the subsequent  incremental backup. Bug #16262690)  After a full backup, if a table was renamed and modified,  apply-incremental-backup would crash when run on the backup directory. (Bug #16262609) The value of the binary log position in backup_variables.txt  could be different from the output displayed during the   backup-and-apply-log operation. (This issue did not occur if  the backup and apply-log steps were done separately.) (Bug  #16195529) When using the --only-innodb-with-frm option, MySQL Enterprise Backup tried to create temporary files at unintended locations in the file system, which might cause a failure when, for example, the user had no write privilege for those locations.   This fix makes sure the paths for the temporary files are  correct. (Bug #14787324)  A backup process might hang when it ran into an LSN mismatch between a data file  and the redo log. This fix makes sure the process does not hang and it displays an error message showing the  name of the problematic data file (Bug #14791645) Please post your questions / comments about Backup in forums. Thanks, MEB Team

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  • Cloud Fact for Business Managers #3: Where You Data Is, and Who Has Access to It Might Surprise You

    - by yaldahhakim
    Written by: David Krauss While data security and operational risk conversations usually happen around the desk of a CCO/CSO (chief compliance and/or security officer), or perhaps the CFO, since business managers are now selecting cloud providers, they need to be able to at least ask some high-level questions on the topic of risk and compliance.  While the report found that 76% of adopters were motivated to adopt cloud apps because of quick access to software, most of these managers found that after they made a purchase decision their access to exciting new capabilities in the cloud could be hindered due to performance and scalability constraints put forth  by their cloud provider.  If you are going to let your business consume their mission critical business applications as a service, then it’s important to understand who is providing those cloud services and what kind of performance you are going to get.  Different types of departments, companies and industries will all have unique requirements so it’s key to take this also into consideration.   Nothing puts a CEO in a bad mood like a public data breach or finding out the company lost money when customers couldn’t buy a product or service because your cloud service provider had a problem.  With 42% of business managers having seen a data security breach in their department associated directly with the use of cloud applications, this is happening more than you think.   We’ve talked about the importance of being able to avoid information silos through a unified cloud approach and platform.  This is also important when keeping your data safe and secure, and a key conversation to have with your cloud provider.  Your customers want to know that their information is protected when they do business with you, just like you want your own company information protected.   This is really hard to do when each line of business is running different cloud application services managed by different cloud providers, all with different processes and controls.   It only adds to the complexity, and the more complex, the more risky and the chance that something will go wrong. What about compliance? Depending on the cloud provider, it can be difficult at best to understand who has access to your data, and were your data is actually stored.  Add to this multiple cloud providers spanning multiple departments and it becomes very problematic when trying to comply with certain industry and country data security regulations.  With 73% of business managers complaining that having cloud data handled externally by one or more cloud vendors makes it hard for their department to be compliant, this is a big time suck for executives and it puts the organization at risk. Is There A Complete, Integrated, Modern Cloud Out there for Business Executives?If you are a business manager looking to drive faster innovation for your business and want a cloud application that your CIO would approve of, I would encourage you take a look at Oracle Cloud.  It’s everything you want from a SaaS based application, but without compromising on functionality and other modern capabilities like embedded business intelligence, social relationship management (for your entire business), and advanced mobile.  And because Oracle Cloud is built and managed by Oracle, you can be confident that your cloud application services are enterprise-grade.  Over 25 Million users and 10 thousands companies around the globe rely on Oracle Cloud application services everyday – maybe your business should too.  For more information, visit cloud.oracle.com. Additional Resources •    Try it: cloud.oracle.com•    Learn more: http://www.oracle.com/us/corporate/features/complete-cloud/index.html•    Research Report: Cloud for Business Managers: The Good, the Bad, and the Ugly

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  • Multichannel Digital Engagement: Find Out How Your Organization Measures Up

    - by Michael Snow
    This article was originally published in the September 2013 Edition of the Oracle Information InDepth Newsletter ORACLE WEBCENTER EDITION Thanks to mobile and social technologies, interactive online experiences are now commonplace. Not only that, they give consumers more choices, influence, and control than ever before. So how can you make your organization stand out? The key building blocks for delivering exceptional cross-channel digital experiences are outlined below. Also, a new assessment tool is available to help you measure your organization's ability to deliver such experiences. A clearly defined digital strategy. The customer journey is growing increasingly complex, encompassing multiple touchpoints and channels. It used to be easy to map marketing efforts to specific offline channels; for example, a direct mail piece with an offer to visit a store for a discounted purchase. Now it is more difficult to cultivate and track such clear cause-and-effect relationships. To deliver an integrated digital experience in this more complex world, organizations need a clearly defined and comprehensive digital marketing strategy that is backed up by an integrated set of software, middleware, and hardware solutions. Strong support for business agility and speed-to-market. As both IT and marketing executives know, speed-to-market and business agility are key to competitive advantage. That means marketers need solutions to support the rapid implementation of online marketing initiatives—plus the flexibility to adapt quickly to a changing marketplace. And IT needs tools with the performance, scalability, and ease of integration to support marketing efforts. Both teams benefit when business users are empowered to implement marketing initiatives on their own, with minimal IT intervention. The ability to deliver relevant, personalized content. Delivering a one-size-fits-all online customer experience is no longer acceptable. Customers expect you to know who they are, including their preferences and past relationship with your brand. That means delivering the most relevant content from the moment a visitor enters your site. To make that happen, you need a powerful rules engine so that marketers and business users can easily define site visitor segments and deliver content accordingly. That includes both implicit targeting that is based on the user’s behavior, and explicit targeting that takes a user’s profile information into account. Ideally, the rules engine can also intelligently weight recommendations when multiple segments apply to a specific customer. Support for social interactivity. With the advent of Facebook and LinkedIn, visitors expect to participate in and contribute to your web presence—and share their experience on their own social networks. That requires easy incorporation of user-generated content such as comments, ratings, reviews, polls, and blogs; seamless integration with third-party social networking sites; and support for social login, which helps to remove barriers to social participation. The ability to deliver connected, multichannel experiences that include powerful, flexible mobile capabilities. By 2015, mobile usage is projected to surpass that of PCs and other wired devices. In other words, mobile is an essential element in delivering exceptional online customer experiences. This requires the creation and management of mobile experiences that are optimized for delivery to the thousands of different devices that are in use today. Just as important, organizations must be able to easily extend their traditional web presence to the mobile channel and deliver highly personalized and relevant multichannel marketing initiatives while also managing to minimize the time and effort required to manage mobile sites. Are you curious to know how your organization measures up when it comes to delivering an engaging, multichannel digital experience? If so, take this brief, 15-question online assessment and see how your organization scores in the areas of digital strategy, digital agility, relevance and personalization, social interactivity, and multichannel experience.

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  • Challenges in Corporate Reporting - New Independent Research

    - by ndwyouell
    Earlier this year, Oracle and Accenture sponsored a global study on trends in financial close and reporting. We surveyed 1,123 finance professionals in large organizations in 12 countries around the world during February and March. Financial Consolidation and Reporting is the most mature aspect of Enterprise Performance Management with mainstream solutions having been around for over 30 years. But of course over this time there have been many changes and very significant increases in regulation. So just what is the current state is Financial Consolidation and Reporting in our major corporations across the world? We commissioned this independent research to find out. Highlights of the result are: •          Seeking change: Businesses recognize they need to invest in financial reporting to address the challenges they currently face. 47 percent of companies have made substantial investments over the last year to the financial close, filing, and reporting processes. •          Ineffective investments: Despite these investments, spreadsheets (72 percent) and e-mails (68 percent) are still being used daily to track and manage reporting, suggesting that new investments are falling short of expectations. •          Increased costs and uncertainty: The situation is so opaque that managers across the finance function are unable to fully understand the financial impact or cost implications of reporting, with 60 percent of respondents admitting they did not know the total cost of managing and publicizing their financial results. •          Persistent challenges: 68 percent of respondents admitted that they have inadequate visibility into reporting processes, while 84 percent of finance managers surveyed said they find it difficult to control the quality of financial data across the entire reporting process. •          Decreased effectiveness: 71 percent of finance managers feel their effectiveness is limited in some way by data-analysis–related issues, while 39 percent of C-level or VP-level respondents say their effectiveness is impaired by limited visibility. •          Missed deadlines: Due to late changes to the chart of accounts, 15 percent of global businesses have missed statutory filings, putting their companies at risk of financial penalties and potentially impacting share value. The report makes it clear that investments made to date by these large organizations around the world have been uneven across the close, reporting, and filing processes, which has led to the challenges these organizations currently face in the overall process. Regardless of whether companies are using a variety of solutions or a single solution, the report shows they continue to witness increased costs, ineffectual data management, and missed reporting, which—in extreme circumstances—can impact a company’s corporate image and share value. The good news is that businesses realize that these problems persist and 86 percent of companies are likely to make a significant investment during the next five years to address these issues. While they should invest, it is critical that they direct investments correctly to address the key issues this research identified: •          Improving data integrity •          Optimizing processes •          Integrating the extended financial close process By addressing these issues and with clear guidance on how to implement the correct business processes, infrastructure, and software solutions, finance teams will find that their reporting processes are much more effective, cost-efficient, and aligned with their performance expectations. To get a copy of the full report: http://www.oracle.com/webapps/dialogue/ns/dlgwelcome.jsp?p_ext=Y&p_dlg_id=11747758&src=7300117&Act=92 To replay a webcast discussing the findings: http://www.cfo.com/webcast.cfm?webcast=14639438&pcode=ORA061912_ORA

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  • Concurrent Affairs

    - by Tony Davis
    I once wrote an editorial, multi-core mania, on the conundrum of ever-increasing numbers of processor cores, but without the concurrent programming techniques to get anywhere near exploiting their performance potential. I came to the.controversial.conclusion that, while the problem loomed for all procedural languages, it was not a big issue for the vast majority of programmers. Two years later, I still think most programmers don't concern themselves overly with this issue, but I do think that's a bigger problem than I originally implied. Firstly, is the performance boost from writing code that can fully exploit all available cores worth the cost of the additional programming complexity? Right now, with quad-core processors that, at best, can make our programs four times faster, the answer is still no for many applications. But what happens in a few years, as the number of cores grows to 100 or even 1000? At this point, it becomes very hard to ignore the potential gains from exploiting concurrency. Possibly, I was optimistic to assume that, by the time we have 100-core processors, and most applications really needed to exploit them, some technology would be around to allow us to do so with relative ease. The ideal solution would be one that allows programmers to forget about the problem, in much the same way that garbage collection removed the need to worry too much about memory allocation. From all I can find on the topic, though, there is only a remote likelihood that we'll ever have a compiler that takes a program written in a single-threaded style and "auto-magically" converts it into an efficient, correct, multi-threaded program. At the same time, it seems clear that what is currently the most common solution, multi-threaded programming with shared memory, is unsustainable. As soon as a piece of state can be changed by a different thread of execution, the potential number of execution paths through your program grows exponentially with the number of threads. If you have two threads, each executing n instructions, then there are 2^n possible "interleavings" of those instructions. Of course, many of those interleavings will have identical behavior, but several won't. Not only does this make understanding how a program works an order of magnitude harder, but it will also result in irreproducible, non-deterministic, bugs. And of course, the problem will be many times worse when you have a hundred or a thousand threads. So what is the answer? All of the possible alternatives require a change in the way we write programs and, currently, seem to be plagued by performance issues. Software transactional memory (STM) applies the ideas of database transactions, and optimistic concurrency control, to memory. However, working out how to break down your program into sufficiently small transactions, so as to avoid contention issues, isn't easy. Another approach is concurrency with actors, where instead of having threads share memory, each thread runs in complete isolation, and communicates with others by passing messages. It simplifies concurrent programs but still has performance issues, if the threads need to operate on the same large piece of data. There are doubtless other possible solutions that I haven't mentioned, and I would love to know to what extent you, as a developer, are considering the problem of multi-core concurrency, what solution you currently favor, and why. Cheers, Tony.

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  • No Customer Left Behind

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development What does customer experience mean to you? Is it a strategy for your executives? A new buzz word and marketing term? A bunch of CRM technology with social software added on? For me, customer experience is a customer-centric worldview that produces a deeper understanding of your business and what it takes to achieve sustainable, differentiated success. It requires you to prioritize and examine the journey your customers are on with your brand, so you can answer the question, "How can we drive greater value for our business by delivering a better customer experience?" Businesses that embrace a customer-centric worldview understand their business at a much deeper level than most. They know who their customers are, what their value is, what they do, what they say, what they want, and ultimately what that means to their business. "Why Isn't Everyone Doing It?" We're all consumers who have our own experiences with many brands. Good or bad, some of those experiences stay with us. So viscerally we understand the concept of customer experience from the stories we share. One that stands out in my mind happened as I was preparing to leave for a 12-month job assignment in Europe. I wanted to put my cable television subscription on hold. I wasn't leaving for another vendor. I wasn't upset. I just had a situation where it made sense to put my $180 per month account on pause until I returned. Unfortunately, there was no way for this cable company to acknowledge that I was a loyal customer with a logical request - and to respond accordingly. So, ultimately, they lost my business. Research shows us that it costs six to seven times more to acquire a new customer than to retain an existing one. Heavily funding the efforts of getting new customers and underfunding the efforts of serving the needs of your existing (who are your greatest advocates) is a vicious and costly cycle. "Hey, These Guys Suck!" I love my Apple iPad because it's so easy to use. The explosion of these types of technologies, combined with new media channels, has raised our expectations and made us hyperaware of what's going on and what's available. In addition, social media has given us a megaphone to share experiences both positive and negative with greater impact. We are now an always-on culture that thrives on our ability to access, connect, and share anywhere anytime. If we don't get the service, product, or value we expect, it is easy to tell many people about it. We also can quickly learn where else to get what we want. Consumers have the power of influence and choice at a global scale. The businesses that understand this principle are able to leverage that power to their advantage. The ones that don't, suffer from it. Which camp are you in?Note: This is Part 1 in a three-part series. Stop back for Part 2 on November 19.

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  • Is there any kind of established architecture for browser based games?

    - by black_puppydog
    I am beginning the development of a broser based game in which players take certain actions at any point in time. Big parts of gameplay will be happening in real life and just have to be entered into the system. I believe a good kind of comparison might be a platform for managing fantasy football, although I have virtually no experience playing that, so please correct me if I am mistaken here. The point is that some events happen in the program (i.e. on the server, out of reach for the players) like pulling new results from some datasource, starting of a new round by a game master and such. Other events happen in real life (two players closing a deal on the transfer of some team member or whatnot - again: have never played fantasy football) and have to be entered into the system. The first part is pretty easy since the game masters will be "staff" and thus can be trusted to a certain degree to not mess with the system. But the second part bothers me quite a lot, especially since the actions may involve multiple steps and interactions with different players, like registering a deal with the system that then has to be approved by the other party or denied and passed on to a game master to decide. I would of course like to separate the game logic as far as possible from the presentation and basic form validation but am unsure how to do this in a clean fashion. Of course I could (and will) put some effort into making my own architectural decisions and prototype different ideas. But I am bound to make some stupid mistakes at some point, so I would like to avoid some of that by getting a little "book smart" beforehand. So the question is: Is there any kind of architectural works that I can read up on? Papers, blogs, maybe design documents or even source code? Writing this down this seems more like a business application with business rules, workflows and such... Any good entry points for that? EDIT: After reading the first answers I am under the impression of having made a mistake when including the "MMO" part into the title. The game will not be all fancy (i.e. 3D or such) on the client side and the logic will completely exist on the server. That is, apart from basic form validation for the user which will also be mirrored on the server side. So the target toolset will be HTML5, JavaScript, probably JQuery(UI). My question is more related to the software architecture/design of a system that enforces certain rules. Separation of ruleset and presentation One problem I am having is that I want to separate the game rules from the presentation. The first step would be to make an own module for the game "engine" that only exposes an interface that allows all actions to be taken in a clean way. If an action fails with regard to some pre/post condition, the engine throws an exception which is then presented to the user like "you cannot sell something you do not own" or "after that you would end up in a situation which is not a valid game state." The problem here is that I would like to be able to not even present invalid action in the first place or grey out the corresponding UI elements. Changing and tweaking the ruleset Another big thing is the ruleset. It will probably evolve over time and most definitely must be tweaked. What's more, it should be possible (to a certain extent) to build a ruleset that fits a specific game round, i.e. choosing different kinds of behaviours in different aspects of the game. This would do something like "we play it with extension A today but we throw out extension B." For me, this screams "Architectural/Design pattern" but I have no idea on who might have published on something like this, not even what to google for.

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  • cannot install firmware-b43-installer

    - by unknown
    output i get when installing the installArchives() failed: Preconfiguring packages ... Preconfiguring packages ... Preconfiguring packages ... Selecting previously deselected package menu. (Reading database ... (Reading database ... 5% (Reading database ... 10% (Reading database ... 15% (Reading database ... 20% (Reading database ... 25% (Reading database ... 30% (Reading database ... 35% (Reading database ... 40% (Reading database ... 45% (Reading database ... 50% (Reading database ... 55% (Reading database ... 60% (Reading database ... 65% (Reading database ... 70% (Reading database ... 75% (Reading database ... 80% (Reading database ... 85% (Reading database ... 90% (Reading database ... 95% (Reading database ... 100% (Reading database ... 216125 files and directories currently installed.) Unpacking menu (from .../menu_2.1.44ubuntu1_i386.deb) ... Selecting previously deselected package wifi-radar. Unpacking wifi-radar (from .../wifi-radar_2.0.s05-1.2_all.deb) ... Processing triggers for man-db ... Processing triggers for install-info ... Processing triggers for doc-base ... Processing 1 added doc-base file(s)... Registering documents with scrollkeeper... Processing triggers for bamfdaemon ... Rebuilding /usr/share/applications/bamf.index... Processing triggers for desktop-file-utils ... Processing triggers for python-gmenu ... Rebuilding /usr/share/applications/desktop.en_US.UTF8.cache... Processing triggers for python-support ... Setting up firmware-b43-installer (4.150.10.5-5) ... --2012-10-26 08:51:30-- http://mirror2.openwrt.org/sources/broadcom-wl-4.150.10.5.tar.bz2 Resolving mirror2.openwrt.org... 46.4.11.11 Connecting to mirror2.openwrt.org|46.4.11.11|:80... failed: Connection refused. dpkg: error processing firmware-b43-installer (--configure): subprocess installed post-installation script returned error exit status 4 No apport report written because MaxReports is reached already Setting up menu (2.1.44ubuntu1) ... Processing triggers for menu ... Setting up wifi-radar (2.0.s05-1.2) ... Processing triggers for menu ... Errors were encountered while processing: firmware-b43-installer Setting up firmware-b43-installer (4.150.10.5-5) ... --2012-10-26 08:51:33-- http://mirror2.openwrt.org/sources/broadcom-wl-4.150.10.5.tar.bz2 Resolving mirror2.openwrt.org... 46.4.11.11 Connecting to mirror2.openwrt.org|46.4.11.11|:80... failed: Connection refused. dpkg: error processing firmware-b43-installer (--configure): subprocess installed post-installation script returned error exit status 4 same thing occurs when i try to install any of the wireless application. All other software installs and the same error when trying to install firmware. I tried to go the link(http://mirror2.openwrt.org/sources/broadcom-wl-4.150.10.5.tar.bz2) and download the package but found no make file found in his package. please help me.

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  • Is changing my job now a wise decision? [closed]

    - by FlaminPhoenix
    First a little background about myself. I am a javascript programmer with 3.8 years of experience. I joined my current company a year and 3 months ago, and I was recruited as a javascript programmer. I was under the impression I was a programmer in a programming team but this was not the case. No one else except me and my manager knows anything about programming in my team. The other two teammates, copy paste stuff from websites into excel sheets. I was told I was being recruited for a new project, and it was true. The only problem was that the server side language they were using was PHP. They were using a popular library with PHP, and I had never worked with PHP before. Nevertheless, I learnt it well enough to get things working, and received high praise from my boss's boss on whichever project I worked on. Words like "wow" , "This looks great, the clients gonna be impressed with this." were sprinkled every now and then on reviewing my work. They even managed to sell my work to a couple of clients and as I understand, both of my projects are going to fetch them a pretty buck. The problem: I was asked to move into a project which my manager was handling. I asked them for training on the project which never came, and sure enough I couldnt complete my first task on the new project without shortcomings. I told my manager there were things I didnt know how to get done in the new project due to lack of training. His project had 0 documentation. I was told he would "take care" of everything relating to those shortcomings. In the meantime, I was asked to switch to another project. My manager made the necessary changes and later told me that the build had "broken" on the production server and that I needed to "test" my changes before saying things were done. I never deployed it on the production server. He did. I never saw / had the opportunity to see the final build before it went to production. He called me for a separate meeting and started pointing fingers at me, but I took full responsibility even if I didnt have to. He later on got on a call with his boss, in my presence, and gave him the impression that it was all my fault. I did not confront him about this so far. I have worked late / done overtime without them asking a lot, but last week, I just got home from work, and I got calls asking me to solve an issue which till then they had kept quiet about even though they were informed about it. I asked my manager why I hadnt been tasked with this when I was in office. He started telling me which statements to put where, as if to mock me, and that this "is hardly an overtime issue" and this pissed me off. Also, during the previous meeting, he was constantly talking highly about his work, at the same time trying to demean mine. In the meantime, I have attended an interview with another MNC, and the interviewers there were fully respectful of my decision to leave my current company. Its a software company, so I can expect my colleagues to know a lot more than me. Im told I can expect their offer anytime this week. My questions: Is my anger towards my manager justified? While leaving, do I tell him that its because of his actions that Im leaving? Do I erupt in anger and tell him that he shouldnt have put the blame on me since he was the one doing the deployment? This is going to be my second resignation to this company. The first time I wanted to resign, I was asked to stay back and my manager promised a lot of changes, a couple of which were made. How do I keep myself from getting into such situations with my employers in the future?

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  • Windows Server 2012 Branchcache vs. DFS-R

    - by TheCleaner
    Warning, subjective question ahead! But hopefully a good one that won't get closed. SCENARIO: I have a branch office that currently has no on-premise server. They access everything including a DC across a 12Mbps WAN link (MPLS). The link isn't saturated, averaging around 20% utilization. The circuit is very stable and has a high SLA and excellent uptime. However, large file transfers (mainly reads, not writes) from the file server across the WAN can be slow. We don't currently utilize DFS. RESEARCH DONE: I'm aware of WAN acceleration, using either dedicated hardware (Riverbed) or a dedicated software VM (Silver Peak) for example. But the pricing is outside of our current budget and the need isn't quite there yet from our perspective (since the issue is mainly in a "pull" scenario not necessarily push/pull). I'm mainly looking at deploying a Windows server at this branch office and either utilizing DFS-R or BranchCache. Looking at a table comparison and assuming we are looking at a "hosted branchcache server" and not simply distributed: It would appear there are benefits to both, even if both are "hosted" on a server. QUESTIONS I ACTUALLY HAVE: In what scenarios do each of these techs shine and where do you choose one over the other? Looking at a hosted Branchcache server, can you set "pre-fetching" of certain folders/files on the central file server so that they are immediately accessible locally at the branch? Do you have to do this on a schedule (if it is possible)? Looking at DFS-R my concern (and apparently solved with 3rd party apps) is file locking and making sure the file gets updated properly during a write operation (ie, making sure if both copies are accessed and both are written to, which file takes precedence and what happens to the changes?). Ideal it would seem would be to lock any alternate replicas of the data, but is it really that big of an issue? Does Branchcache lock the central file for editing? Does branchcache only transmit the deltas back to the central file of what has changed? Would either technology be ill advised if the branch office server was going to be utilized as a domain controller as well?

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  • OpenSSL: certificate signature failure error

    - by e-t172
    I'm trying to wget La Banque Postale's website. $ wget https://www.labanquepostale.fr/ --2009-10-08 17:25:03-- https://www.labanquepostale.fr/ Resolving www.labanquepostale.fr... 81.252.54.6 Connecting to www.labanquepostale.fr|81.252.54.6|:443... connected. ERROR: cannot verify www.labanquepostale.fr's certificate, issued by `/C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=Terms of use at https://www.verisign.com/rpa (c)06/CN=VeriSign Class 3 Extended Validation SSL SGC CA': certificate signature failure To connect to www.labanquepostale.fr insecurely, use `--no-check-certificate'. Unable to establish SSL connection. I'm using Debian Sid. On another machine which is running Debian Sid with same software versions the command works perfectly. ca-certificates is installed on both machines (I tried removing it and reinstalling it in case a certificate got corrupted somehow, no luck). Opening https://www.labanquepostale.fr/ in Iceweasel on the same machine works perfectly. Additional information: $ openssl s_client -CApath /etc/ssl/certs -connect www.labanquepostale.fr:443 CONNECTED(00000003) depth=3 /C=US/O=VeriSign, Inc./OU=Class 3 Public Primary Certification Authority verify error:num=7:certificate signature failure verify return:0 --- Certificate chain 0 s:/1.3.6.1.4.1.311.60.2.1.3=FR/2.5.4.15=V1.0, Clause 5.(b)/serialNumber=421100645/C=FR/postalCode=75006/ST=PARIS/L=PARIS/streetAddress=115 RUE DE SEVRES/O=LA BANQUE POSTALE/OU=DISF2/CN=www.labanquepostale.fr i:/C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=Terms of use at https://www.verisign.com/rpa (c)06/CN=VeriSign Class 3 Extended Validation SSL SGC CA 1 s:/C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=Terms of use at https://www.verisign.com/rpa (c)06/CN=VeriSign Class 3 Extended Validation SSL SGC CA i:/C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=(c) 2006 VeriSign, Inc. - For authorized use only/CN=VeriSign Class 3 Public Primary Certification Authority - G5 2 s:/C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=(c) 2006 VeriSign, Inc. - For authorized use only/CN=VeriSign Class 3 Public Primary Certification Authority - G5 i:/C=US/O=VeriSign, Inc./OU=Class 3 Public Primary Certification Authority 3 s:/C=US/O=VeriSign, Inc./OU=Class 3 Public Primary Certification Authority i:/C=US/O=VeriSign, Inc./OU=Class 3 Public Primary Certification Authority --- Server certificate -----BEGIN CERTIFICATE----- <base64-encoded certificate removed for lisibility> -----END CERTIFICATE----- subject=/1.3.6.1.4.1.311.60.2.1.3=FR/2.5.4.15=V1.0, Clause 5.(b)/serialNumber=421100645 /C=FR/postalCode=75006/ST=PARIS/L=PARIS/streetAddress=115 RUE DE SEVRES/O=LA BANQUE POSTALE/OU=DISF2/CN=www.labanquepostale.fr issuer=/C=US/O=VeriSign, Inc./OU=VeriSign Trust Network/OU=Terms of use at https://www.verisign.com/rpa (c)06/CN=VeriSign Class 3 Extended Validation SSL SGC CA --- No client certificate CA names sent --- SSL handshake has read 5101 bytes and written 300 bytes --- New, TLSv1/SSLv3, Cipher is RC4-MD5 Server public key is 1024 bit Compression: NONE Expansion: NONE SSL-Session: Protocol : TLSv1 Cipher : RC4-MD5 Session-ID: 0009008CB3ADA9A37CE45B464E989C82AD0793D7585858584ACE056700035363 Session-ID-ctx: Master-Key: 1FB7DAD98B6738BEA7A3B8791B9645334F9C760837D95E3403C108058A3A477683AE74D603152F6E4BFEB6ACA48BC2C3 Key-Arg : None Start Time: 1255015783 Timeout : 300 (sec) Verify return code: 7 (certificate signature failure) --- Any idea why I get certificate signature failure? As if this wasn't strange enough, copy-pasting the "server certificate" mentionned in the output and running openssl verify on it returns OK...

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  • Networking issues with Linux server (CentOS 5.3)

    - by sxanness
    I have a Linux server hosting our bug tracking software (CentOS 5.2 Kernel 2.6.18-128.4.1.el5) that I have having some strange network problems with. The machine is configured with two NICS, one for the public interface and the other for our server back end network. The problem is that after doing a service network restart I can ping the public interface and it sends anywhere from 200-500 ICMP packets and then all of a sudden I start getting a request timed out error. Strange but as soon as I connect to the private interface the ping starts working again to the public interface. I clearly have a routing issue somewhere. I have a Juniper Router with the following configuration. Interface 0/0 -- Connect subnet to the ISP at our co-location Interface 0/2 -- For our DRAC network Interface 0/3 -- The Server-backend network (plugs directly into a switch that feeds to all the NICs that are on the 10.3.20.x network. Interface 0/4 -- Plugs directly into another switch that feeds our public interfaces, that interface as all the gateways from our public ip rangs as secondary IP addresses. I hope that someone can ask the right questions that can lead me to check things and figure out what is going on. Has anyone had similar problems and what kind of things should I be checking? Routing issue or something even more complicated? [root@fogbugz ~]# cat /etc/sysconfig/network-scripts/ifcfg-eth0 # Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ DEVICE=eth0 BOOTPROTO=static IPADDR=72.249.134.98 NETMASK=255.255.255.248 BROADCAST=72.249.134.103 HWADDR=00:16:3E:AA:BB:EE ONBOOT=yes [root@fogbugz ~]# cat /etc/sysconfig/network-scripts/ifcfg-eth1 # Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ DEVICE=eth1 BOOTPROTO=static BROADCAST=10.3.20.255 HWADDR=00:17:3E:AA:BB:EE IPADDR=10.3.20.25 NETMASK=255.255.255.0 NETWORK=10.3.20.0 ONBOOT=yes [root@fogbugz ~]# cat /etc/sysconfig/network NETWORKING=yes NETWORKING_IPV6=no HOSTNAME=fogbugz.dfw.hisg-it.net GATEWAY=72.249.134.97 [root@fogbugz ~]# route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 72.249.134.96 0.0.0.0 255.255.255.248 U 0 0 0 eth0 10.3.20.0 0.0.0.0 255.255.255.0 U 0 0 0 eth1 169.254.0.0 0.0.0.0 255.255.0.0 U 0 0 0 eth1 10.0.0.0 10.3.20.1 255.0.0.0 UG 0 0 0 eth1 0.0.0.0 72.249.134.97 0.0.0.0 UG 0 0 0 eth0

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