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• Road Warrior VPN Setup

  - by wobblycogs

  I apologise up front for the rather open ended nature of this question but I've got well out of my depth and could really do with some pointers. I need to set up a road warrior VPN solution which will allow our customers to securely access a number of services we provide for them. Customer machines will be running a variety of Windows versions from XP onwards with a variety of patch levels. Typically they will connect from the clients main offices but not always. It is safe to assume that all clients will be behind NATs but we may occasionally see a connection that isn't NAT'ed. Typical connection situation is therefore: Customer Laptop -- Router (NAT) -- Internet -- VPN Server + Firewall -- Server (Win 2008 R2, Non-routable IP) There will initially be a dozen or so people that could connect but that will grow quickly to around 100. It's unlikely that we'll see that many concurrent connections though, I imagine our total VPN throughput would be <50Mbps peak. What are my options for setting this up? I've been trying to set up a system like this using a MikroTik router for a few days but have struggled to get it working correctly, particularly with NAT'ed clients. I've had a quick look at OpenVPN and liked what I saw but I think it's unlikely our customers IT departments would allow the client to be installed. Finally I've looked at the Cisco ASA range but I'm on a fairly tight budget so this is less preferable but it looks like it would work pretty much out of the box. My fall back position is to connect the server directly and use the provided VPN + Firewall facilities but that is far from ideal as the number of servers is likely to grow over time.

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• How do you gracefully upgrade mission critical systems to wildly disparate systems?

  - by Ernie

  In the span of the 12+ years of my career, I have yet to overcome this hurdle and I suspect the answer simply isn't easy or even possible, so I ask everyone here for their experience. Say that you're running into egregious problems that can only be fixed by moving from one platform to another - either from making a mistake in choosing the platform that was chosen years ago, or simply growing beyond what the system was originally designed for. You know for certain that the cruft that has built up over time will invariably mean that it will be nearly impossible to test for all the things that will certainly lead to tech support hell - which we all know leads to the loss of customers. Not that customers aren't already complaining about the egregious problems that already exist! The best possible way that I've discovered so far is to maybe devise a plan for the changeover, test it on a few clients, test it on a dozen clients, test it on a hundred clients, then finally finish the changeover for everyone and pray that you've worked out all the bugs with those first hundred and twenty, and that the animal by-products will not hit the ventilation system in the most spectacular fashion possible. However, that doesn't mean that it won't anyway. So say that you're moving from Exchange to Exim (or even just Sendmail to Exim). How do you handle it?

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• Synchronize Active Directory to Database

  - by Tommy Jakobsen

  We are in a situation where we would like to offer our customers to be able to manage their users themselves. It is around 300 customers with up to a total of 10.000 users. Besides creating, updating and removing users, they will very often read information about users for statics and other useful informations available. All this functionality, should be available from an Intranet web page (.NET Framework 4) that the users will access through Citrix or similar. Now the problem is that we would really like the users not to query AD directly for each request, but rather make them hit a database that is synchronized with AD. It would be sufficient to run this synchronization a few time each day (maybe every 5. hour). When they create a user, it should not be available right away, but reviewed and then created within two days (the next step would be to remove this manual review, but that's out of scope for this question). What do you think about this synchronization of AD? Does anyone have any experience with it and is it something that is done in other organizations, where you will have lots of requests which is better handled by a database than AD (I presume)? Are there any techniques out there for writing such a script that synchronizes AD with database tables? My primary concern is the groups/members relations which can be rather complicated. Or are there software that synchronizes AD with a database? Any comments will be much appreciated. Thank you.

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• Exchange 2010 certificate errors

  - by Frederik Nielsen

  I have a problem with my newly setup Exchange environment for our hosted customers. First off, when configuring the outlook client, it gives a certificate warning although the certificate has been bought and setup. I am using a setup like this: autodiscover.CUSTOMERDOMAIN.TLD CNAME autodiscover.exchange.COMPANYDOMAIN.TLD (Companydomain is our company that hosts the exchange servers, customerdomain being the customers domain) Shouldn't that work? I know that Microsoft does something like that for Office365, but I really don't think they buy a certificate for every customer.. So I guess some redirection should be setup somehow - any guidance? Next thing: When we accept that error, and move on to actually starting Outlook, it states that the certificate is not valid for the RPC proxy server exchange.COMPANYDOMAIN.TLD - this domain is not right, as that domain is not included in the certificate. I would instead like this domain to be mail.exchange.COMPANYDOMAIN.TLD I tried to run this script setting both internal and external URL's to be the same, with no luck. Any guidance on this one? I am running Exchange 2010 SP2, with CAS, HT and MBX split up on 3 different servers.

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• SPF for two different outgoing servers?

  - by Marcus

  I have ran into a problem that I think someone should have a really clever answer for. Today we have our own mailserver that looks like "mail.domain.com" – which we use to send out mail to our customers (with a modified PHPMailer script). Usually around 5000 mails every day. Everything from customer support to invoices goes through there. The from-header is set to "[email protected]". We are now thinking of migrating to Google Apps for internal use (with 70+ users). However, we cannot use Gmails SMTP for sending "bulk" mails (they have a limit of 500 outgoing mails per day) so we really want to keep using our current system for sending automated mail to our customers – and using gmails SMTP for our internal use. So, how do we set up our SPF-records (Sender Policy Framework) for this? We do not want to get stuck in any filters for "spoofing" the sender from either type of account (the ones sent from our own server, and through Gmails). In short: we want to be able to use the same e-mail adress (for sending) on two different SMTP servers (and therefore two different IP-adresses). Anyone with a good knowledge off SPF who knows how to go about? Or if it is even possible? Anything else I should think of when switching to Google Apps?

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• Router that allows custom Dynamic DNS server [closed]

  - by Thuy

  I've made my own DDNS service and it works fine using an application running on clients to update the IP. But if for some reason I don't have the choice of using my software and instead I need to use a router to update the IP, it becomes troublesome. For example, I needed to setup IPsec from a customer to me and the customers router/firewall (netgear srx5308) has a dynamic IP which is given from the ISP which can't offer static IPs. So it needs to use dynamic dns for it to work. In this case there really isn't a client to run the software on since it's a router/firewall. Unfortunately it seems that most routers are rather unfriendly towards custom DDNS solutions and most offer only dyndns.com or similar templates. Which was the case with this router too. Leaving me with no way to use my own dynamic dns server IP. I have the option of switching out the customers router and I've been looking around for alternatives and other routers/solutions and I was wondering if anyone on this great site might have been in a similar situation or might just know about some router/firewall that is more friendly towards custom ddns solutions that I might be able to use. Thanks in advance for any help or guidance!

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• Is it possible to record a screen-video from a VNC server?

  - by nikie

  I have a computer that's running VNC server. I would like to record a video of what's going on on this computer, if possible without installing additional software on that computer. Is there a program that can connect to the VNC server port and instead of displaying the screen save it to an (e.g. AVI) video file? Background: One of our customers sometimes has problems with the software he bought from us when he's performing a complex procedure. To help him, we offered that someone (a service technician or programmer) watches what he's doing during that procedure to find out if he's doing something wrong or if there's a bug in the software. Currently, this is done live via VNC. That has a few disadvantages: The service technician has to be in the office at the time. As the customers are in different time zones, that can be in the middle of the night. If the service technician forgets something or doesn't notice something, it's lost. There's no way to see what happened again. Only a single computer can be watched by one service technician at a time. I know I could install normal screen-grab software on the computer, but we're talking about an embedded system with limited RAM, CPU, HDD space, so installing something new is not an easy decision. And VNC is already there. I could of course open a VNC client on some office PC and capture that PC's screen, but I can only record one remote computer that way. I often have to watch up to 8 screens in parallel. (And I don't think that screen-grabbing VNC would improve image quality, either.)

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• Seeing traffic destined for other people's servers in wireshark

  - by user350325

  I rent a dedicated server from a hosting provider. I ran wireshark on my server so that I could see incoming HTTP traffic that was destined to my server. Once I ran wireshark and filtered for HTTP I noticed a load of traffic, but most of it was not for stuff that was hosted on my server and had a destination IP address that was not mine, there were various source IP addresses. My immediate reaction was to think that somebody was tunnelling their HTTP traffic through my server somehow. However when I looked closer I noticed that all of this traffic was going to hosts on the same subnet and all of these IP addresses belonged to the same hosting provider that I was using. So it appears that wireshark was intercepting traffic destined for other customers who's servers are attached to the same part of the network as mine. Now I always assumed that on a switch based network that this should not happen as the switch will only send data to the required host and not to every box attached. I assume in this case that other customers would also be able to see data going to my server. As well as potential privacy concerns, this would surely make ARP poising easy and allow others to steal IP addresses (and therefor domains and websites)? It would seem odd that a network provider would configure the network in such a way. Is there a more rational explanation here?

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• MySQL : table organisation for very large sets with high update frequency

  - by Remiz

  I'm facing a dilemma in the choice of my MySQL schema application. So before I start here is a picture extremely simplified of my database : Schema here : http://i43.tinypic.com/2wp5lxz.png In one sentence : for each customer, the application harvest text data and attached tags to each data collected. As approximation of the usage of each table, here is what I expect : customer : ~5000, shouldn't grow fast data : 5 millions per customer, could double or triple for big customers. tag : ~1000, quite fixed size data_tag : hundred of millions per customer easily. Each data can be tagged a lot. The harvesting process is permanent, that means that around every 15 minutes new data come and are tagged, that require a very constant index refreshing. A lot of my queries are a SELECT COUNT of DATA between specific DATES and tagged with a specific TAG on a specific CUSTOMER (very rarely it will involve several customers). Here is the situation, you can imagine with this kind of volume of data I'm facing a challenge in term of data organization and indexing. Again, it's a very minimalistic and simplified version of my structure. My question is, is it better: to stick with this model and to manage crazy index optimization ? (which involves potentially having billions of rows in the data_tag table) change the schema and use one data table and one data_tag table per customer ? (which involves having 5000 tables on my database) I'm running all of this on a MySQL 5.0 dedicated server (quad-core, 8Go of ram) replicated. I only use InnoDB, I also have another server that run Sphinx. So knowing all of this, I can't wait to hear your opinion about this. Thanks.

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• Linux that restores itself on each reboot

  - by jettero

  I'm looking for methods and software to help create a variant of lubuntu that will restore itself to an install state and/or update on every boot. I'm thinking of doing things like putting the root filesystem on a squashfs and using unionfs and tmpfs to make root writable, but automagically restorable. I'm thinking of updating the squashfs with rsync. Perhaps there are other ways to approach the problem. Perhaps root needn't be writable at all. All thoughts welcome. The home dir would be writable in the usual way. The goal, if it matters, is a Linux that's simple to maintain from the home office, but that functions correctly for customers. We have some custom software that we wish for customers to be able to run trivially on equipment we provide. Ideally these devices would have a "restore to factory" function that would put it back the way we intended. If this is part of the normal boot cycle, so much the better. Why lubuntu? Personal preference for this application. It has a usable desktop, but doesn't take up much ram.

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• How to deploy new instances of the same application (on 1 server) automatically?

  - by Intru

  I'm working on a SaaS application where each customer runs its own version of the application. All the application instances currently run on a single server. This works quite well for us (we need less resources in total). The application doesn't use a lot of resources, so even a small VPS would be overkill (and more expensive). Adding a new customer is currently quite a bit of work: Create a user that is allowed to ssh Create a new MySQL database and user Create a virtual host for the application Log in with the new user, do a git checkout of the application (in the right location) Create tables in the new database, and add some init data Add some cron jobs Create a first user that can log in Add this new instance to capistrano What would be the best way to automate these tasks? Are the applications that can (given proper configuration) do this? Ideally this should be usable for a sales-person (so something web-based). I could write a (bash) script that does most of these tasks, and then maybe add a small web-based wrapper where someone could provider the domain/default user information. Of course, this would also require a delete-script, since some customers will eventually leave, which means that you need a list of all existing customers/instances.

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• mod_rewrite and Apache questions

  - by John

  We have an interesting situation in relation to some help desk software that we are trying to setup. This is a web based software application that allows customers and staff to log into it and access tickets and supply updates, etc. The challenge we are having deals with the two different domains that we use and the mod_rewrite rules to make it all work with our SSL certificate that is only bound to one of the domains. I will list the use case scenarios below and the challenges that we are having. If you access http://support.domain1.com/support then it redirects fine to https://support.domain2.com/support If you access http://support.domain2.com/support then it redirects fine to https://support.domain2.com/support If you access https://support.domain1.com/support then it throws an error of "server cannot be found" If you access https://support.domain1.com/support/ after having visited https://support.domain2.com/support then you are presented with a "this connection is untrusted" error about the certificate only being valid for the domain2 domain instead of the domain1 domain name I have tried just about every mod_rewrite rule that I can think of to help make this work and I have not been able to locate the correct combination. I was curious if anyone had some ideas on how to make the redirects work correctly. In the end, we are needing all customers and staff to land at https://support.domain2.com/support regardless of the previous URL combinations that they enter, like listed above. Thanks in advance for your help with this.

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• Windows Azure: Import/Export Hard Drives, VM ACLs, Web Sockets, Remote Debugging, Continuous Delivery, New Relic, Billing Alerts and More

  - by ScottGu

  Two weeks ago we released a giant set of improvements to Windows Azure, as well as a significant update of the Windows Azure SDK. This morning we released another massive set of enhancements to Windows Azure.  Today’s new capabilities include: Storage: Import/Export Hard Disk Drives to your Storage Accounts HDInsight: General Availability of our Hadoop Service in the cloud Virtual Machines: New VM Gallery, ACL support for VIPs Web Sites: WebSocket and Remote Debugging Support Notification Hubs: Segmented customer push notification support with tag expressions TFS & GIT: Continuous Delivery Support for Web Sites + Cloud Services Developer Analytics: New Relic support for Web Sites + Mobile Services Service Bus: Support for partitioned queues and topics Billing: New Billing Alert Service that sends emails notifications when your bill hits a threshold you define All of these improvements are now available to use immediately (note that some features are still in preview).  Below are more details about them. Storage: Import/Export Hard Disk Drives to Windows Azure I am excited to announce the preview of our new Windows Azure Import/Export Service! The Windows Azure Import/Export Service enables you to move large amounts of on-premises data into and out of your Windows Azure Storage accounts. It does this by enabling you to securely ship hard disk drives directly to our Windows Azure data centers. Once we receive the drives we’ll automatically transfer the data to or from your Windows Azure Storage account.  This enables you to import or export massive amounts of data more quickly and cost effectively (and not be constrained by available network bandwidth). Encrypted Transport Our Import/Export service provides built-in support for BitLocker disk encryption – which enables you to securely encrypt data on the hard drives before you send it, and not have to worry about it being compromised even if the disk is lost/stolen in transit (since the content on the transported hard drives is completely encrypted and you are the only one who has the key to it).  The drive preparation tool we are shipping today makes setting up bitlocker encryption on these hard drives easy. How to Import/Export your first Hard Drive of Data You can read our Getting Started Guide to learn more about how to begin using the import/export service.  You can create import and export jobs via the Windows Azure Management Portal as well as programmatically using our Server Management APIs. It is really easy to create a new import or export job using the Windows Azure Management Portal.  Simply navigate to a Windows Azure storage account, and then click the new Import/Export tab now available within it (note: if you don’t have this tab make sure to sign-up for the Import/Export preview): Then click the “Create Import Job” or “Create Export Job” commands at the bottom of it.  This will launch a wizard that easily walks you through the steps required: For more comprehensive information about Import/Export, refer to Windows Azure Storage team blog.  You can also send questions and comments to the [email protected] email address. We think you’ll find this new service makes it much easier to move data into and out of Windows Azure, and it will dramatically cut down the network bandwidth required when working on large data migration projects.  We hope you like it. HDInsight: 100% Compatible Hadoop Service in the Cloud Last week we announced the general availability release of Windows Azure HDInsight. HDInsight is a 100% compatible Hadoop service that allows you to easily provision and manage Hadoop clusters for big data processing in Windows Azure.  This release is now live in production, backed by an enterprise SLA, supported 24x7 by Microsoft Support, and is ready to use for production scenarios. HDInsight allows you to use Apache Hadoop tools, such as Pig and Hive, to process large amounts of data in Windows Azure Blob Storage. Because data is stored in Windows Azure Blob Storage, you can choose to dynamically create Hadoop clusters only when you need them, and then shut them down when they are no longer required (since you pay only for the time the Hadoop cluster instances are running this provides a super cost effective way to use them).  You can create Hadoop clusters using either the Windows Azure Management Portal (see below) or using our PowerShell and Cross Platform Command line tools: The import/export hard drive support that came out today is a perfect companion service to use with HDInsight – the combination allows you to easily ingest, process and optionally export a limitless amount of data.  We’ve also integrated HDInsight with our Business Intelligence tools, so users can leverage familiar tools like Excel in order to analyze the output of jobs.  You can find out more about how to get started with HDInsight here. Virtual Machines: VM Gallery Enhancements Today’s update of Windows Azure brings with it a new Virtual Machine gallery that you can use to create new VMs in the cloud.  You can launch the gallery by doing New->Compute->Virtual Machine->From Gallery within the Windows Azure Management Portal: The new Virtual Machine Gallery includes some nice enhancements that make it even easier to use: Search: You can now easily search and filter images using the search box in the top-right of the dialog.  For example, simply type “SQL” and we’ll filter to show those images in the gallery that contain that substring. Category Tree-view: Each month we add more built-in VM images to the gallery.  You can continue to browse these using the “All” view within the VM Gallery – or now quickly filter them using the category tree-view on the left-hand side of the dialog.  For example, by selecting “Oracle” in the tree-view you can now quickly filter to see the official Oracle supplied images. MSDN and Supported checkboxes: With today’s update we are also introducing filters that makes it easy to filter out types of images that you may not be interested in. The first checkbox is MSDN: using this filter you can exclude any image that is not part of the Windows Azure benefits for MSDN subscribers (which have highly discounted pricing - you can learn more about the MSDN pricing here). The second checkbox is Supported: this filter will exclude any image that contains prerelease software, so you can feel confident that the software you choose to deploy is fully supported by Windows Azure and our partners. Sort options: We sort gallery images by what we think customers are most interested in, but sometimes you might want to sort using different views. So we’re providing some additional sort options, like “Newest,” to customize the image list for what suits you best. Pricing information: We now provide additional pricing information about images and options on how to cost effectively run them directly within the VM Gallery. The above improvements make it even easier to use the VM Gallery and quickly create launch and run Virtual Machines in the cloud. Virtual Machines: ACL Support for VIPs A few months ago we exposed the ability to configure Access Control Lists (ACLs) for Virtual Machines using Windows PowerShell cmdlets and our Service Management API. With today’s release, you can now configure VM ACLs using the Windows Azure Management Portal as well. You can now do this by clicking the new Manage ACL command in the Endpoints tab of a virtual machine instance: This will enable you to configure an ordered list of permit and deny rules to scope the traffic that can access your VM’s network endpoints. For example, if you were on a virtual network, you could limit RDP access to a Windows Azure virtual machine to only a few computers attached to your enterprise. Or if you weren’t on a virtual network you could alternatively limit traffic from public IPs that can access your workloads: Here is the default behaviors for ACLs in Windows Azure: By default (i.e. no rules specified), all traffic is permitted. When using only Permit rules, all other traffic is denied. When using only Deny rules, all other traffic is permitted. When there is a combination of Permit and Deny rules, all other traffic is denied. Lastly, remember that configuring endpoints does not automatically configure them within the VM if it also has firewall rules enabled at the OS level.  So if you create an endpoint using the Windows Azure Management Portal, Windows PowerShell, or REST API, be sure to also configure your guest VM firewall appropriately as well. Web Sites: Web Sockets Support With today’s release you can now use Web Sockets with Windows Azure Web Sites.  This feature enables you to easily integrate real-time communication scenarios within your web based applications, and is available at no extra charge (it even works with the free tier).  Higher level programming libraries like SignalR and socket.io are also now supported with it. You can enable Web Sockets support on a web site by navigating to the Configure tab of a Web Site, and by toggling Web Sockets support to “on”: Once Web Sockets is enabled you can start to integrate some really cool scenarios into your web applications.  Check out the new SignalR documentation hub on www.asp.net to learn more about some of the awesome scenarios you can do with it. Web Sites: Remote Debugging Support The Windows Azure SDK 2.2 we released two weeks ago introduced remote debugging support for Windows Azure Cloud Services. With today’s Windows Azure release we are extending this remote debugging support to also work with Windows Azure Web Sites. With live, remote debugging support inside of Visual Studio, you are able to have more visibility than ever before into how your code is operating live in Windows Azure. It is now super easy to attach the debugger and quickly see what is going on with your application in the cloud. Remote Debugging of a Windows Azure Web Site using VS 2013 Enabling the remote debugging of a Windows Azure Web Site using VS 2013 is really easy.  Start by opening up your web application’s project within Visual Studio. Then navigate to the “Server Explorer” tab within Visual Studio, and click on the deployed web-site you want to debug that is running within Windows Azure using the Windows Azure->Web Sites node in the Server Explorer.  Then right-click and choose the “Attach Debugger” option on it: When you do this Visual Studio will remotely attach the debugger to the Web Site running within Windows Azure.  The debugger will then stop the web site’s execution when it hits any break points that you have set within your web application’s project inside Visual Studio.  For example, below I set a breakpoint on the “ViewBag.Message” assignment statement within the HomeController of the standard ASP.NET MVC project template.  When I hit refresh on the “About” page of the web site within the browser, the breakpoint was triggered and I am now able to debug the app remotely using Visual Studio: Note above how we can debug variables (including autos/watchlist/etc), as well as use the Immediate and Command Windows. In the debug session above I used the Immediate Window to explore some of the request object state, as well as to dynamically change the ViewBag.Message property.  When we click the the “Continue” button (or press F5) the app will continue execution and the Web Site will render the content back to the browser.  This makes it super easy to debug web apps remotely. Tips for Better Debugging To get the best experience while debugging, we recommend publishing your site using the Debug configuration within Visual Studio’s Web Publish dialog. This will ensure that debug symbol information is uploaded to the Web Site which will enable a richer debug experience within Visual Studio.  You can find this option on the Web Publish dialog on the Settings tab: When you ultimately deploy/run the application in production we recommend using the “Release” configuration setting – the release configuration is memory optimized and will provide the best production performance.  To learn more about diagnosing and debugging Windows Azure Web Sites read our new Troubleshooting Windows Azure Web Sites in Visual Studio guide. Notification Hubs: Segmented Push Notification support with tag expressions In August we announced the General Availability of Windows Azure Notification Hubs - a powerful Mobile Push Notifications service that makes it easy to send high volume push notifications with low latency from any mobile app back-end.  Notification hubs can be used with any mobile app back-end (including ones built using our Mobile Services capability) and can also be used with back-ends that run in the cloud as well as on-premises. Beginning with the initial release, Notification Hubs allowed developers to send personalized push notifications to both individual users as well as groups of users by interest, by associating their devices with tags representing the logical target of the notification. For example, by registering all devices of customers interested in a favorite MLB team with a corresponding tag, it is possible to broadcast one message to millions of Boston Red Sox fans and another message to millions of St. Louis Cardinals fans with a single API call respectively. New support for using tag expressions to enable advanced customer segmentation With today’s release we are adding support for even more advanced customer targeting.  You can now identify customers that you want to send push notifications to by defining rich tag expressions. With tag expressions, you can now not only broadcast notifications to Boston Red Sox fans, but take that segmenting a step farther and reach more granular segments. This opens up a variety of scenarios, for example: Offers based on multiple preferences—e.g. send a game day vegetarian special to users tagged as both a Boston Red Sox fan AND a vegetarian Push content to multiple segments in a single message—e.g. rain delay information only to users who are tagged as either a Boston Red Sox fan OR a St. Louis Cardinal fan Avoid presenting subsets of a segment with irrelevant content—e.g. season ticket availability reminder to users who are tagged as a Boston Red Sox fan but NOT also a season ticket holder To illustrate with code, consider a restaurant chain app that sends an offer related to a Red Sox vs Cardinals game for users in Boston. Devices can be tagged by your app with location tags (e.g. “Loc:Boston”) and interest tags (e.g. “Follows:RedSox”, “Follows:Cardinals”), and then a notification can be sent by your back-end to “(Follows:RedSox || Follows:Cardinals) && Loc:Boston” in order to deliver an offer to all devices in Boston that follow either the RedSox or the Cardinals. This can be done directly in your server backend send logic using the code below: var notification = new WindowsNotification(messagePayload); hub.SendNotificationAsync(notification, "(Follows:RedSox || Follows:Cardinals) && Loc:Boston"); In your expressions you can use all Boolean operators: AND (&&), OR (||), and NOT (!).  Some other cool use cases for tag expressions that are now supported include: Social: To “all my group except me” - group:id && !user:id Events: Touchdown event is sent to everybody following either team or any of the players involved in the action: Followteam:A || Followteam:B || followplayer:1 || followplayer:2 … Hours: Send notifications at specific times. E.g. Tag devices with time zone and when it is 12pm in Seattle send to: GMT8 && follows:thaifood Versions and platforms: Send a reminder to people still using your first version for Android - version:1.0 && platform:Android For help on getting started with Notification Hubs, visit the Notification Hub documentation center.  Then download the latest NuGet package (or use the Notification Hubs REST APIs directly) to start sending push notifications using tag expressions.  They are really powerful and enable a bunch of great new scenarios. TFS & GIT: Continuous Delivery Support for Web Sites + Cloud Services With today’s Windows Azure release we are making it really easy to enable continuous delivery support with Windows Azure and Team Foundation Services.  Team Foundation Services is a cloud based offering from Microsoft that provides integrated source control (with both TFS and Git support), build server, test execution, collaboration tools, and agile planning support.  It makes it really easy to setup a team project (complete with automated builds and test runners) in the cloud, and it has really rich integration with Visual Studio. With today’s Windows Azure release it is now really easy to enable continuous delivery support with both TFS and Git based repositories hosted using Team Foundation Services.  This enables a workflow where when code is checked in, built successfully on an automated build server, and all tests pass on it – I can automatically have the app deployed on Windows Azure with zero manual intervention or work required. The below screen-shots demonstrate how to quickly setup a continuous delivery workflow to Windows Azure with a Git-based ASP.NET MVC project hosted using Team Foundation Services. Enabling Continuous Delivery to Windows Azure with Team Foundation Services The project I’m going to enable continuous delivery with is a simple ASP.NET MVC project whose source code I’m hosting using Team Foundation Services.  I did this by creating a “SimpleContinuousDeploymentTest” repository there using Git – and then used the new built-in Git tooling support within Visual Studio 2013 to push the source code to it.  Below is a screen-shot of the Git repository hosted within Team Foundation Services: I can access the repository within Visual Studio 2013 and easily make commits with it (as well as branch, merge and do other tasks).  Using VS 2013 I can also setup automated builds to take place in the cloud using Team Foundation Services every time someone checks in code to the repository: The cool thing about this is that I don’t have to buy or rent my own build server – Team Foundation Services automatically maintains its own build server farm and can automatically queue up a build for me (for free) every time someone checks in code using the above settings.  This build server (and automated testing) support now works with both TFS and Git based source control repositories. Connecting a Team Foundation Services project to Windows Azure Once I have a source repository hosted in Team Foundation Services with Automated Builds and Testing set up, I can then go even further and set it up so that it will be automatically deployed to Windows Azure when a source code commit is made to the repository (assuming the Build + Tests pass).  Enabling this is now really easy.  To set this up with a Windows Azure Web Site simply use the New->Compute->Web Site->Custom Create command inside the Windows Azure Management Portal.  This will create a dialog like below.  I gave the web site a name and then made sure the “Publish from source control” checkbox was selected: When we click next we’ll be prompted for the location of the source repository.  We’ll select “Team Foundation Services”: Once we do this we’ll be prompted for our Team Foundation Services account that our source repository is hosted under (in this case my TFS account is “scottguthrie”): When we click the “Authorize Now” button we’ll be prompted to give Windows Azure permissions to connect to the Team Foundation Services account.  Once we do this we’ll be prompted to pick the source repository we want to connect to.  Starting with today’s Windows Azure release you can now connect to both TFS and Git based source repositories.  This new support allows me to connect to the “SimpleContinuousDeploymentTest” respository we created earlier: Clicking the finish button will then create the Web Site with the continuous delivery hooks setup with Team Foundation Services.  Now every time someone pushes source control to the repository in Team Foundation Services, it will kick off an automated build, run all of the unit tests in the solution , and if they pass the app will be automatically deployed to our Web Site in Windows Azure.  You can monitor the history and status of these automated deployments using the Deployments tab within the Web Site: This enables a really slick continuous delivery workflow, and enables you to build and deploy apps in a really nice way. Developer Analytics: New Relic support for Web Sites + Mobile Services With today’s Windows Azure release we are making it really easy to enable Developer Analytics and Monitoring support with both Windows Azure Web Site and Windows Azure Mobile Services.  We are partnering with New Relic, who provide a great dev analytics and app performance monitoring offering, to enable this - and we have updated the Windows Azure Management Portal to make it really easy to configure. Enabling New Relic with a Windows Azure Web Site Enabling New Relic support with a Windows Azure Web Site is now really easy.  Simply navigate to the Configure tab of a Web Site and scroll down to the “developer analytics” section that is now within it: Clicking the “add-on” button will display some additional UI.  If you don’t already have a New Relic subscription, you can click the “view windows azure store” button to obtain a subscription (note: New Relic has a perpetually free tier so you can enable it even without paying anything): Clicking the “view windows azure store” button will launch the integrated Windows Azure Store experience we have within the Windows Azure Management Portal.  You can use this to browse from a variety of great add-on services – including New Relic: Select “New Relic” within the dialog above, then click the next button, and you’ll be able to choose which type of New Relic subscription you wish to purchase.  For this demo we’ll simply select the “Free Standard Version” – which does not cost anything and can be used forever:  Once we’ve signed-up for our New Relic subscription and added it to our Windows Azure account, we can go back to the Web Site’s configuration tab and choose to use the New Relic add-on with our Windows Azure Web Site.  We can do this by simply selecting it from the “add-on” dropdown (it is automatically populated within it once we have a New Relic subscription in our account): Clicking the “Save” button will then cause the Windows Azure Management Portal to automatically populate all of the needed New Relic configuration settings to our Web Site: Deploying the New Relic Agent as part of a Web Site The final step to enable developer analytics using New Relic is to add the New Relic runtime agent to our web app.  We can do this within Visual Studio by right-clicking on our web project and selecting the “Manage NuGet Packages” context menu: This will bring up the NuGet package manager.  You can search for “New Relic” within it to find the New Relic agent.  Note that there is both a 32-bit and 64-bit edition of it – make sure to install the version that matches how your Web Site is running within Windows Azure (note: you can configure your Web Site to run in either 32-bit or 64-bit mode using the Web Site’s “Configuration” tab within the Windows Azure Management Portal): Once we install the NuGet package we are all set to go.  We’ll simply re-publish the web site again to Windows Azure and New Relic will now automatically start monitoring the application Monitoring a Web Site using New Relic Now that the application has developer analytics support with New Relic enabled, we can launch the New Relic monitoring portal to start monitoring the health of it.  We can do this by clicking on the “Add Ons” tab in the left-hand side of the Windows Azure Management Portal.  Then select the New Relic add-on we signed-up for within it.  The Windows Azure Management Portal will provide some default information about the add-on when we do this.  Clicking the “Manage” button in the tray at the bottom will launch a new browser tab and single-sign us into the New Relic monitoring portal associated with our account: When we do this a new browser tab will launch with the New Relic admin tool loaded within it: We can now see insights into how our app is performing – without having to have written a single line of monitoring code.  The New Relic service provides a ton of great built-in monitoring features allowing us to quickly see: Performance times (including browser rendering speed) for the overall site and individual pages.  You can optionally set alert thresholds to trigger if the speed does not meet a threshold you specify. Information about where in the world your customers are hitting the site from (and how performance varies by region) Details on the latency performance of external services your web apps are using (for example: SQL, Storage, Twitter, etc) Error information including call stack details for exceptions that have occurred at runtime SQL Server profiling information – including which queries executed against your database and what their performance was And a whole bunch more… The cool thing about New Relic is that you don’t need to write monitoring code within your application to get all of the above reports (plus a lot more).  The New Relic agent automatically enables the CLR profiler within applications and automatically captures the information necessary to identify these.  This makes it super easy to get started and immediately have a rich developer analytics view for your solutions with very little effort. If you haven’t tried New Relic out yet with Windows Azure I recommend you do so – I think you’ll find it helps you build even better cloud applications.  Following the above steps will help you get started and deliver you a really good application monitoring solution in only minutes. Service Bus: Support for partitioned queues and topics With today’s release, we are enabling support within Service Bus for partitioned queues and topics. Enabling partitioning enables you to achieve a higher message throughput and better availability from your queues and topics. Higher message throughput is achieved by implementing multiple message brokers for each partitioned queue and topic.  The  multiple messaging stores will also provide higher availability. You can create a partitioned queue or topic by simply checking the Enable Partitioning option in the custom create wizard for a Queue or Topic: Read this article to learn more about partitioned queues and topics and how to take advantage of them today. Billing: New Billing Alert Service Today’s Windows Azure update enables a new Billing Alert Service Preview that enables you to get proactive email notifications when your Windows Azure bill goes above a certain monetary threshold that you configure.  This makes it easier to manage your bill and avoid potential surprises at the end of the month. With the Billing Alert Service Preview, you can now create email alerts to monitor and manage your monetary credits or your current bill total.  To set up an alert first sign-up for the free Billing Alert Service Preview.  Then visit the account management page, click on a subscription you have setup, and then navigate to the new Alerts tab that is available: The alerts tab allows you to setup email alerts that will be sent automatically once a certain threshold is hit.  For example, by clicking the “add alert” button above I can setup a rule to send myself email anytime my Windows Azure bill goes above $100 for the month: The Billing Alert Service will evolve to support additional aspects of your bill as well as support multiple forms of alerts such as SMS.  Try out the new Billing Alert Service Preview today and give us feedback. Summary Today’s Windows Azure release enables a ton of great new scenarios, and makes building applications hosted in the cloud even easier. If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using all of the above features today.  Then visit the Windows Azure Developer Center to learn more about how to build apps with it. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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• ASP.net roles and Projects

  - by Zyphrax

  EDIT - Rewrote my original question to give a bit more information Background info At my work I'm working on a ASP.Net web application for our customers. In our implementation we use technologies like Forms authentication with MembershipProviders and RoleProviders. All went well until I ran into some difficulties with configuring the roles, because the roles aren't system-wide, but related to the customer accounts and projects. I can't name our exact setup/formula, because I think our company wouldn't approve that... What's a customer / project? Our company provides management information for our customers on a yearly (or other interval) basis. In our systems a customer/contract consists of: one Account: information about the Company per Account, one or more Products: the bundle of management information we'll provide per Product, one or more Measurements: a period of time, in which we gather and report the data Extranet site setup Eventually we want all customers to be able to access their management information with our online system. The extranet consists of two sites: Company site: provides an overview of Account information and the Products Measurement site: after selecting a Measurement, detailed information on that period of time The measurement site is the most interesting part of the extranet. We will create submodules for new overviews, reports, managing and maintaining resources that are important for the research. Our Visual Studio solution consists of a number of projects. One web application named Portal for the basis. The sites and modules are virtual directories within that application (makes it easier to share MasterPages among things). What kind of roles? The following users (read: roles) will be using the system: Admins: development users :) (not customer related, full access) Employees: employees of our company (not customer related, full access) Customer SuperUser: top level managers (full access to their account/measurement) Customer ContactPerson: primary contact (full access to their measurement(s)) Customer Manager: a department manager (limited access, specific data of a measurement) What about ASP.Net users? The system will have many ASP.Net users, let's focus on the customer users: Users are not shared between Accounts SuperUser X automatically has access to all (and new) measurements User Y could be Primary contact for Measurement 1, but have no role for Measurement 2 User Y could be Primary contact for Measurement 1, but have a Manager role for Measurement 2 The department managers are many individual users (per Measurement), if Manager Z had a login for Measurement 1, we would like to use that login again if he participates in Measurement 2. URL structure These are typical urls in our application: http://host/login - the login screen http://host/project - the account/product overview screen (measurement selection) http://host/project/1000 - measurement (id:1000) details http://host/project/1000/planning - planning overview (for primary contact/superuser) http://host/project/1000/reports - report downloads (manager department X can only access report X) We will also create a document url, where you can request a specific document by it's GUID. The system will have to check if the user has rights to the document. The document is related to a Measurement, the User or specific roles have specific rights to the document. What's the problem? (finally ;)) Roles aren't enough to determine what a user is allowed to see/access/download a specific item. It's not enough to say that a certain navigation item is accessible to Managers. When the user requests Measurement 1000, we have to check that the user not only has a Manager role, but a Manager role for Measurement 1000. Summarized: How can we limit users to their accounts/measurements? (remember superusers see all measurements, some managers only specific measurements) How can we apply roles at a product/measurement level? (user X could be primarycontact for measurement 1, but just a manager for measurement 2) How can we limit manager access to the reports screen and only to their department's reports? All with the magic of asp.net classes, perhaps with a custom roleprovider implementation. Similar Stackoverflow question/problem http://stackoverflow.com/questions/1367483/asp-net-how-to-manage-users-with-different-types-of-roles

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• Remote host: can tracert, can telnet, can*not* browse: what gives?

  - by MacThePenguin

  One of my customers of the company I work for has made a change to their Internet connection, and now we can't connect to them any more from our LAN. To help me troubleshoot this issue, the network guy on the customer's site has configured their firewall so that a HTTPS connection to their public IP address is open to any IP. I should put https://<customer's IP> in my browser and get a web page. Well, it works from any network I've tried (even from my smartphone), just not from my company's LAN. I thought it may be an issue with our firewall (though I checked its rules and it allows outbound TCP port 443 to anywhere), so I just connected a PC directly to the network connection of our provider, bypassing out firewall completely, and still it didn't work (everything else worked). So I asked for help to our Internet provider's customer service, and they asked me to do a tracert to our customer's IP. The tracert is successful, as the final hop shown in the output is the host I want to reach. So they said there's no problem. :( I also tried telnet <customer's IP> 443 and that works as well: I get a blank page with the cursor blinking (I've tried using another random port and that gives me an error message, as it should). Still, from any browser of any PC in my LAN I can't open that URL. I tried checking the network traffic with Wireshark: I see the packages going through and answers coming back, thought the packets I see passing are far less than they are if I successfully connect to another HTTPS website. See the attached screenshot: I had to blur the IPs, anyway the longer string is my PC's local IP address, the shorter one is the customer's public IP. I don't know what else to try. This is the only IP doing this... Any idea what could I try to find a solution to this issue? Thanks, let me know if you need further details. Edit: when I say "it doesn't work" I mean: the page doesn't open, the browser keeps loading for a long time and eventually shows an error saying that the page cannot be opened. I'm not in my office now so I can't paste the exact message, but it's the usual message you get when the browser reaches its timeout. When I say "it works", I mean the browser loads and shows a webpage (it's the logon page for the customers' firewall admin interface: so there's the firewall brand's logo and there are fields to enter a user id and a password). Update 13/09/2012: tried again to connect to the customer's network through our Internet connection without a firewall. This is what I did: Run a Kubuntu 12.04 live distro on a spare laptop; Updated all the packages I could and installed WireShark; Attached it to my LAN and verified that I couldn't open https://<customer's IP>. Verified that the Wireshark trace for this attempt was the same as the one I've already posted; Verified that I could connect to another customer's host using rdesktop (it worked); Tried to rdesktop to <customer's IP>, here's the output: kubuntu@kubuntu:/etc$ rdesktop <customer's IP> Autoselected keyboard map en-us ERROR: recv: Connection reset by peer Disconnected the laptop from the LAN; Disconnected the firewall from the Extranet connection, connected the laptop instead. Set its network configuration so that I could access the Internet; Verified that I could connect to other websites in http and https and in RDP to other customers' hosts - it all worked as expected; Verified that I could still traceroute to <customer's IP>: I could; Verified that I still couldn't open https://<customer's IP> (same exact result as before); Checked the WireShark trace for this attempt and noticed a different behaviour: I could see packets going out to the customer's IP, but no replies at all; Tried to run rdesktop again, with a slightly different result: kubuntu@kubuntu:/etc/network$ rdesktop <customer's IP> Autoselected keyboard map en-us ERROR: <customer's IP>: unable to connect Finally gave up, put everything back as it was before, turned off the laptop and lost the WireShark traces I had saved. :( I still remember them very well though. :) Can you get anything out of it? Thank you very much. Update 12/09/2012 n.2: I followed the suggestion by MadHatter in the comments. From inside the firewall, this is what I get: user@ubuntu-mantis:~$ openssl s_client -connect <customer's IP>:443 CONNECTED(00000003) If I now type GET / the output pauses for several seconds and then I get: write:errno=104 I'm going to try the same, but bypassing the firewall, as soon as I can. Thanks. Update 12/09/2012 n.3: So, I think ISA Server is altering the results of my tests... I tried installing Wireshark directly on the firewall and monitoring the packets on the Extranet network card. When the destination is the customer's IP, whatever service I try to connect to (HTTPS, RDP or SAProuter), I can only see outbound packets and no response packets whatsoever from their side. It looks like ISA Server is "faking" the remote server's replies, that's why I get a connection using telnet or the openSSL client. This is the wireshark trace from inside our LAN: But this is the trace on the Extranet network card: This makes a bit more sense... I'll send this info to the customer's tech and see if he can make anything out of it. Thanks to all that took the time to read my question and post suggestions. I'll update this post again.

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• Projections.count() and Projections.countDistinct() both result in the same query

  - by Kim L

  EDIT: I've edited this post completely, so that the new description of my problem includes all the details and not only what I previously considered relevant. Maybe this new description will help to solve the problem I'm facing. I have two entity classes, Customer and CustomerGroup. The relation between customer and customer groups is ManyToMany. The customer groups are annotated in the following way in the Customer class. @Entity public class Customer { ... @ManyToMany(mappedBy = "customers", fetch = FetchType.LAZY) public Set<CustomerGroup> getCustomerGroups() { ... } ... public String getUuid() { return uuid; } ... } The customer reference in the customer groups class is annotated in the following way @Entity public class CustomerGroup { ... @ManyToMany public Set<Customer> getCustomers() { ... } ... public String getUuid() { return uuid; } ... } Note that both the CustomerGroup and Customer classes also have an UUID field. The UUID is a unique string (uniqueness is not forced in the datamodel, as you can see, it is handled as any other normal string). What I'm trying to do, is to fetch all customers which do not belong to any customer group OR the customer group is a "valid group". The validity of a customer group is defined with a list of valid UUIDs. I've created the following criteria query Criteria criteria = getSession().createCriteria(Customer.class); criteria.setProjection(Projections.countDistinct("uuid")); criteria = criteria.createCriteria("customerGroups", "groups", Criteria.LEFT_JOIN); List<String> uuids = getValidUUIDs(); Criterion criterion = Restrictions.isNull("groups.uuid"); if (uuids != null && uuids.size() > 0) { criterion = Restrictions.or(criterion, Restrictions.in( "groups.uuid", uuids)); } criteria.add(criterion); When executing the query, it will result in the following SQL query select count(*) as y0_ from Customer this_ left outer join CustomerGroup_Customer customergr3_ on this_.id=customergr3_.customers_id left outer join CustomerGroup groups1_ on customergr3_.customerGroups_id=groups1_.id where groups1_.uuid is null or groups1_.uuid in ( ?, ? ) The query is exactly what I wanted, but with one exception. Since a Customer can belong to multiple CustomerGroups, left joining the CustomerGroup will result in duplicated Customer objects. Hence the count(*) will give a false value, as it only counts how many results there are. I need to get the amount of unique customers and this I expected to achieve by using the Projections.countDistinct("uuid"); -projection. For some reason, as you can see, the projection will still result in a count(*) query instead of the expected count(distinct uuid). Replacing the projection countDistinct with just count("uuid") will result in the exactly same query. Am I doing something wrong or is this a bug? === "Problem" solved. Reason: PEBKAC (Problem Exists Between Keyboard And Chair). I had a branch in my code and didn't realize that the branch was executed. That branch used rowCount() instead of countDistinct().

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• December release of Microsoft All-In-One Code Framework is available now.

  - by Jialiang

  The code samples in Microsoft All-In-One Code Framework are updated on 2010-12-13. Download address: http://1code.codeplex.com/releases/view/57459#DownloadId=185534 Updated code sample index categorized by technologies: http://1code.codeplex.com/wikipage?title=All-In-One%20Code%20Framework%20Sample%20Catalog (it also allows you to download individual code samples instead of the entire All-In-One Code Framework sample package.) If it’s the first time that you hear about Microsoft All-In-One Code Framework, please watch the introduction video on YouTube http://www.youtube.com/watch?v=cO5Li3APU58, or read the introduction on our homepage http://1code.codeplex.com/,  and this Port25 article http://port25.technet.com/archive/2010/01/18/the-all-in-one-code-framework.aspx.  -------------- New ASP.NET Code Samples VBASPNETAJAXWebChat and CSASPNETAJAXWebChat Most of you have some experience in chatting with friends on the web. So you may want to know how to make a web chat application, it seems to be quite complicated. But ASP.NET gives you the power to buiild a chat room easily. In this code sample, we will construct our own web chat room with the amazing AJAX feature. The principle is simple relatively. As we all know, a base chat application need 4 base controls: one List control to show the chat room members, one List control to show the message list, one TextBox control to input messages and one button to send message. User inputs his message in the textbox first and then presses Send button, it will send the message to the server. The message list will update every 2 seconds to get the newest message list in the chat room from the server. We need to know, it is hard for us to make an AJAX web chat application like a windows form application because we cannot keep the connection after one web request ended. So a lot of events which communicates between client side and server side cannot be realized. The common workaround is to make web requests in every some seconds to check whether the server side has been updated. But another technique called COMET makes it possible. But it is different with AJAX and will not be talked in details in this KB. For more details about COMET, we can get some clues from the Reference.   CSASPNETCurrentOnlineUserList and VBASPNETCurrentOnlineUserList This sample demos a system that needs to display a list of current online users' information. As a matter of fact, Membership.GetNumberOfUsersOnline Method  can get the number of online users and there is a convenient approach to check whether the user is online by using Membership.GetUser(string userName).IsOnline property,however many asp.net projects are not using membership.So in this case,the sample shows how to display a list of current online users' information without using membership provider. It is not difficult to check whether the user is online by using session.Many projects tend to be used “Session_End” event to mark a user as “Offline”,however ,it may not be a good idea,because it can’t detect the user status accurately. In addition, "Session_End" event is only available in the "InProc" session mode. If you are storing session states in the State Server or SQL Server, "Session_End" event will never fire. To handle this issue, we need to save the user online status to a  global DataTable or  DataBase. In the sample application, define a global DataTable to store the information of online users.Use XmlHttpRequest in the pages to update and check user's last active time at intervals and also retrieve information on how many users are still online. The sample project can auto delete offline users' information from a global DataTable by checking users’ last active time. A step-by-step guide illustrating how to display a list of current online users' information without using membership provider: 1. Login page. Let user sign in and add current user’s information to a global datatable while Initialize the global datatable which used to store information of current online users. 2. Current online user list page. Use XmlHttpRequest in this page to update and check user's last active time at intervals and also retrieve information on how many users are still online. 3. If user closes the page without clicking  the sign out link button ,the sample project can auto mark the user as offline and delete offline users' information from a global DataTable which used to store information of current online users  by checking users’ last active time. Then the current online user list will be like this:   CSASPNETIPtoLocation This sample demonstrates how to find the geographical location from an IP address. As we know, it is not hard for us to get the IP address of visitors via Request.ServerVariable property, but it is really difficult for us to know where they come from. To achieve this feature, the sample uses a free third party web service from http://freegeoip.appspot.com/, which returns the information about an IP address we send to the server in the format of XML, JSON or CSV. It makes all things easier.   CSASPNETBackgroundWorker Sometimes we do an operation which needs long time to complete. It will stop the response and the page is blank until the operation finished. In this case, we want the operation to run in the background, and in the page, we want to display the progress of the running operation. Therefore, the user can know the operation is running and can know the progress. CSASPNETInheritingFromTreeNode In windows forms TreeView, each tree node has a property called "Tag" which can be used to store a custom object. Many customers want to implement the same tag feature in ASP.NET TreeView. This project creates a custom TreeView control named "CustomTreeView" to achieve this goal. CSASPNETRemoteUploadAndDownload and VBASPNETRemoteUploadAndDownload This code sample was created in response to a code sample request in our new code sample request frunction for customers. The code samples demonstrate uploading files to and downloading files from a remote HTTP or FTP server. In .NET Framework 2.0 and higher versions, there are some lightweight class libraries which support HTTP and FTP protocol transmission. By using these classes, we can achieve this programming requirement.   CSASPNETImageEditUpload and VBASPNETImageEditUpload This demo will shows how to insert, edit and update a common image with the type of "jpg", "png", "gif" or "bmp" . We mainly use two different SqlDataSources with the same database to bind to GridView and FormView in order to establish the “cascading” effort. Besides we apply our self-made ImageHanlder to encoding or decoding images of different types, and use context to output the stream of images. We will explicitly assign the binary streams of images through the event of “FormView_ItemInserting” or “Form_ItemUpdating” to synchronize the stream both in what we can see on an aspx page as well as in what’s really stored in the database.   WebBrowser Control, Network and other Windows General New Code Samples   CSWebBrowserSuppressError and VBWebBrowserSuppressError The sample demonstrates how to make WebBrowser suppress errors, such as script error, navigation error and so on.   CSWebBrowserWithProxy and VBWebBrowserWithProxy The sample demonstrates how to make WebBrowser use a proxy server.   CSWebDownloadProgress and VBWebDownloadProgress The sample demonstrates how to show progress during the download. It also supplies the features to Start, Pause, Resume and Cancel a download.   CppSetDesktopWallpaper, CSSetDesktopWallpaper and VBSetDesktopWallpaper This code sample application allows you select an image, view a preview (resized smaller to fit if necessary), select a display style among Tile, Center, Stretch, Fit (Windows 7 and later) and Fill (Windows 7 and later), and set the image as the Desktop wallpaper. CSWindowsServiceRecoveryProperty and VBWindowsServiceRecoveryProperty CSWindowsServiceRecoveryProperty example demonstrates how to use ChangeServiceConfig2 to configure the service "Recovery" properties in C#. This example operates all the options you can see on the service "Recovery" tab, including setting the "Enable actions for stops with errors" option in Windows Vista and later operating systems. This example also include how to grant the shut down privilege to the process, so that we can configure a special option in the "Recovery" tab - "Restart Computer Options...".   New Office Development Code Samples   CSOneNoteRibbonAddIn and VBOneNoteRibbonAddIn The code sample demonstrates a OneNote 2010 COM add-in that implements IDTExtensibility2. The add-in also supports customizing the Ribbon by implementing the IRibbonExtensibility interface. It is a skeleton OneNote add-in that developers can extend it to implement more functions. The code sample was requested by a customer in our code sample request service. We expect that this could help developers in the community.   New Windows Shell Code Samples   CppShellExtPreviewHandler, CSShellExtPreviewHandler and VBShellExtPreviewHandler In the past two months, we released the code samples of Windows Context Menu Handler, Infotip Handler, and Thumbnail Handler. This is the fourth part of the shell extension series: Preview Handler. The code samples demo the C++, C# and VB.NET implementation of a preview handler for a new file type registered with the .recipe extension. Preview handlers are called when an item is selected to show a lightweight, rich, read-only preview of the file's contents in the view's reading pane. This is done without launching the file's associated application. Windows Vista and later operating systems support preview handlers. To be a valid preview handler, several interfaces must be implemented. This includes IPreviewHandler (shobjidl.h); IInitializeWithFile, IInitializeWithStream, or IInitializeWithItem (propsys.h); IObjectWithSite (ocidl.h); and IOleWindow (oleidl.h). There are also optional interfaces, such as IPreviewHandlerVisuals (shobjidl.h), that a preview handler can implement to provide extended support. Windows API Code Pack for Microsoft .NET Framework makes the implementation of these interfaces very easy in .NET. The example preview handler provides previews for .recipe files. The .recipe file type is simply an XML file registered as a unique file name extension. It includes the title of the recipe, its author, difficulty, preparation time, cook time, nutrition information, comments, an embedded preview image, and so on. The preview handler extracts the title, comments, and the embedded image, and display them in a preview window.   In response to many customers' request, we added setup projects in every shell extension samples in this release. Those setup projects allow you to deploy the shell extensions to your end users' machines. ---------- Download address: http://1code.codeplex.com/releases/view/57459#DownloadId=185534 Updated code sample index categorized by technologies: http://1code.codeplex.com/wikipage?title=All-In-One%20Code%20Framework%20Sample%20Catalog (it also allows you to download individual code samples instead of the entire All-In-One Code Framework sample package.) If you have any feedback for us, please email: [email protected]. We look forward to your comments.

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• Entity Framework version 1- Brief Synopsis and Tips &ndash; Part 1

  - by Rohit Gupta

  To Do Eager loading use Projections (for e.g. from c in context.Contacts select c, c.Addresses)  or use Include Query Builder Methods (Include(“Addresses”)) If there is multi-level hierarchical Data then to eager load all the relationships use Include Query Builder methods like customers.Include("Order.OrderDetail") to include Order and OrderDetail collections or use customers.Include("Order.OrderDetail.Location") to include all Order, OrderDetail and location collections with a single include statement =========================================================================== If the query uses Joins then Include() Query Builder method will be ignored, use Nested Queries instead If the query does projections then Include() Query Builder method will be ignored Use Address.ContactReference.Load() OR Contact.Addresses.Load() if you need to Deferred Load Specific Entity – This will result in extra round trips to the database ObjectQuery<> cannot return anonymous types... it will return a ObjectQuery<DBDataRecord> Only Include method can be added to Linq Query Methods Any Linq Query method can be added to Query Builder methods. If you need to append a Query Builder Method (other than Include) after a LINQ method  then cast the IQueryable<Contact> to ObjectQuery<Contact> and then append the Query Builder method to it =========================================================================== Query Builder methods are Select, Where, Include Methods which use Entity SQL as parameters e.g. "it.StartDate, it.EndDate" When Query Builder methods do projection then they return ObjectQuery<DBDataRecord>, thus to iterate over this collection use contact.Item[“Name”].ToString() When Linq To Entities methods do projection, they return collection of anonymous types --- thus the collection is strongly typed and supports Intellisense EF Object Context can track changes only on Entities, not on Anonymous types. If you use a Defining Query for a EntitySet then the EntitySet becomes readonly since a Defining Query is the same as a View (which is treated as a ReadOnly by default). However if you want to use this EntitySet for insert/update/deletes then we need to map stored procs (as created in the DB) to the insert/update/delete functions of the Entity in the Designer You can use either Execute method or ToList() method to bind data to datasources/bindingsources If you use the Execute Method then remember that you can traverse through the ObjectResult<> collection (returned by Execute) only ONCE. In WPF use ObservableCollection to bind to data sources , for keeping track of changes and letting EF send updates to the DB automatically. Use Extension Methods to add logic to Entities. For e.g. create extension methods for the EntityObject class. Create a method in ObjectContext Partial class and pass the entity as a parameter, then call this method as desired from within each entity. ================================================================ DefiningQueries and Stored Procedures: For Custom Entities, one can use DefiningQuery or Stored Procedures. Thus the Custom Entity Collection will be populated using the DefiningQuery (of the EntitySet) or the Sproc. If you use Sproc to populate the EntityCollection then the query execution is immediate and this execution happens on the Server side and any filters applied will be applied in the Client App. If we use a DefiningQuery then these queries are composable, meaning the filters (if applied to the entityset) will all be sent together as a single query to the DB, returning only filtered results. If the sproc returns results that cannot be mapped to existing entity, then we first create the Entity/EntitySet in the CSDL using Designer, then create a dummy Entity/EntitySet using XML in the SSDL. When creating a EntitySet in the SSDL for this dummy entity, use a TSQL that does not return any results, but does return the relevant columns e.g. select ContactID, FirstName, LastName from dbo.Contact where 1=2 Also insure that the Entity created in the SSDL uses the SQL DataTypes and not .NET DataTypes. If you are unable to open the EDMX file in the designer then note the Errors ... they will give precise info on what is wrong. The Thrid option is to simply create a Native Query in the SSDL using <Function Name="PaymentsforContact" IsComposable="false">   <CommandText>SELECT ActivityId, Activity AS ActivityName, ImagePath, Category FROM dbo.Activities </CommandText></FuncTion> Then map this Function to a existing Entity. This is a quick way to get a custom Entity which is regular Entity with renamed columns or additional columns (which are computed columns). The disadvantage to using this is that It will return all the rows from the Defining query and any filter (if defined) will be applied only at the Client side (after getting all the rows from DB). If you you DefiningQuery instead then we can use that as a Composable Query. The Fourth option (for mapping a READ stored proc results to a non-existent Entity) is to create a View in the Database which returns all the fields that the sproc also returns, then update the Model so that the model contains this View as a Entity. Then map the Read Sproc to this View Entity. The other option would be to simply create the View and remove the sproc altogether. ================================================================ To Execute a SProc that does not return a entity, use a EntityCommand to execute that proc. You cannot call a sproc FunctionImport that does not return Entities From Code, the only way is to use SSDL function calls using EntityCommand.  This changes with EntityFramework Version 4 where you can return Scalar Types, Complex Types, Entities or NonQuery ================================================================ UDF when created as a Function in SSDL, we need to set the Name & IsComposable properties for the Function element. IsComposable is always false for Sprocs, for UDF's set this to true. You cannot call UDF "Function" from within code since you cannot import a UDF Function into the CSDL Model (with Version 1 of EF). only stored procedures can be imported and then mapped to a entity ================================================================ Entity Framework requires properties that are involved in association mappings to be mapped in all of the function mappings for the entity (Insert, Update and Delete). Because Payment has an association to Reservation... hence we need to pass both the paymentId and reservationId to the Delete sproc even though just the paymentId is the PK on the Payment Table. ================================================================ When mapping insert, update and delete procs to a Entity, insure that all the three or none are mapped. Further if you have a base class and derived class in the CSDL, then you must map (ins, upd, del) sprocs to all parent and child entities in the inheritance relationship. Note that this limitation that base and derived entity methods must all must be mapped does not apply when you are mapping Read Stored Procedures.... ================================================================ You can write stored procedures SQL directly into the SSDL by creating a Function element in the SSDL and then once created, you can map this Function to a CSDL Entity directly in the designer during Function Import ================================================================ You can do Entity Splitting such that One Entity maps to multiple tables in the DB. For e.g. the Customer Entity currently derives from Contact Entity...in addition it also references the ContactPersonalInfo Entity. One can copy all properties from the ContactPersonalInfo Entity into the Customer Entity and then Delete the CustomerPersonalInfo entity, finall one needs to map the copied properties to the ContactPersonalInfo Table in Table Mapping (by adding another table (ContactPersonalInfo) to the Table Mapping... this is called Entity Splitting. Thus now when you insert a Customer record, it will automatically create SQL to insert records into the Contact, Customers and ContactPersonalInfo tables even though you have a Single Entity called Customer in the CSDL =================================================================== There is Table by Type Inheritance where another EDM Entity can derive from another EDM entity and absorb the inherted entities properties, for example in the Break Away Geek Adventures EDM, the Customer entity derives (inherits) from the Contact Entity and absorbs all the properties of Contact entity. Thus when you create a Customer Entity in Code and then call context.SaveChanges the Object Context will first create the TSQL to insert into the Contact Table followed by a TSQL to insert into the Customer table =================================================================== Then there is the Table per Hierarchy Inheritance..... where different types are created based on a condition (similar applying a condition to filter a Entity to contain filtered records)... the diference being that the filter condition populates a new Entity Type (derived from the base Entity). In the BreakAway sample the example is Lodging Entity which is a Abstract Entity and Then Resort and NonResort Entities which derive from Lodging Entity and records are filtered based on the value of the Resort Boolean field =================================================================== Then there is Table per Concrete Type Hierarchy where we create a concrete Entity for each table in the database. In the BreakAway sample there is a entity for the Reservation table and another Entity for the OldReservation table even though both the table contain the same number of fields. The OldReservation Entity can then inherit from the Reservation Entity and configure the OldReservation Entity to remove all Scalar Properties from the Entity (since it inherits the properties from Reservation and filters based on ReservationDate field) =================================================================== Complex Types (Complex Properties) Entities in EF can also contain Complex Properties (in addition to Scalar Properties) and these Complex Properties reference a ComplexType (not a EntityType) DropdownList, ListBox, RadioButtonList, CheckboxList, Bulletedlist are examples of List server controls (not data bound controls) these controls cannot use Complex properties during databinding, they need Scalar Properties. So if a Entity contains Complex properties and you need to bind those to list server controls then use projections to return Scalar properties and bind them to the control (the disadvantage is that projected collections are not tracked by the Object Context and hence cannot persist changes to the projected collections bound to controls) ObjectDataSource and EntityDataSource do account for Complex properties and one can bind entities with Complex Properties to Data Source controls and they will be tracked for changes... with no additional plumbing needed to persist changes to these collections bound to controls So DataBound controls like GridView, FormView need to use EntityDataSource or ObjectDataSource as a datasource for entities that contain Complex properties so that changes to the datasource done using the GridView can be persisted to the DB (enabling the controls for updates)....if you cannot use the EntityDataSource you need to flatten the ComplexType Properties using projections With EF Version 4 ComplexTypes are supported by the Designer and can add/remove/compose Complex Types directly using the Designer =================================================================== Conditional Mapping ... is like Table per Hierarchy Inheritance where Entities inherit from a base class and then used conditions to populate the EntitySet (called conditional Mapping). Conditional Mapping has limitations since you can only use =, is null and IS NOT NULL Conditions to do conditional mapping. If you need more operators for filtering/mapping conditionally then use QueryView(or possibly Defining Query) to create a readonly entity. QueryView are readonly by default... the EntitySet created by the QueryView is enabled for change tracking by the ObjectContext, however the ObjectContext cannot create insert/update/delete TSQL statements for these Entities when SaveChanges is called since it is QueryView. One way to get around this limitation is to map stored procedures for the insert/update/delete operations in the Designer. =================================================================== Difference between QueryView and Defining Query : QueryView is defined in the (MSL) Mapping File/section of the EDM XML, whereas the DefiningQuery is defined in the store schema (SSDL). QueryView is written using Entity SQL and is this database agnostic and can be used against any database/Data Layer. DefiningQuery is written using Database Lanaguage i.e. TSQL or PSQL thus you have more control =================================================================== Performance: Lazy loading is deferred loading done automatically. lazy loading is supported with EF version4 and is on by default. If you need to turn it off then use context.ContextOptions.lazyLoadingEnabled = false To improve Performance consider PreCompiling the ObjectQuery using the CompiledQuery.Compile method

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• Using Table-Valued Parameters With SQL Server Reporting Services

  - by Jesse

  In my last post I talked about using table-valued parameters to pass a list of integer values to a stored procedure without resorting to using comma-delimited strings and parsing out each value into a TABLE variable. In this post I’ll extend the “Customer Transaction Summary” report example to see how we might leverage this same stored procedure from within an SQL Server Reporting Services (SSRS) report. I’ve worked with SSRS off and on for the past several years and have generally found it to be a very useful tool for building nice-looking reports for end users quickly and easily. That said, I’ve been frustrated by SSRS from time to time when seemingly simple things are difficult to accomplish or simply not supported at all. I thought that using table-valued parameters from within a SSRS report would be simple, but unfortunately I was wrong. Customer Transaction Summary Example Let’s take the “Customer Transaction Summary” report example from the last post and try to plug that same stored procedure into an SSRS report. Our report will have three parameters: Start Date – beginning of the date range for which the report will summarize customer transactions End Date – end of the date range for which the report will summarize customer transactions Customer Ids – One or more customer Ids representing the customers that will be included in the report The simplest way to get started with this report will be to create a new dataset and point it at our Customer Transaction Summary report stored procedure (note that I’m using SSRS 2012 in the screenshots below, but there should be little to no difference with SSRS 2008): When you initially create this dataset the SSRS designer will try to invoke the stored procedure to determine what the parameters and output fields are for you automatically. As part of this process the following dialog pops-up: Obviously I can’t use this dialog to specify a value for the ‘@customerIds’ parameter since it is of the IntegerListTableType user-defined type that we created in the last post. Unfortunately this really throws the SSRS designer for a loop, and regardless of what combination of Data Type, Pass Null Value, or Parameter Value I used here, I kept getting this error dialog with the message, "Operand type clash: nvarchar is incompatible with IntegerListTableType". This error message makes some sense considering that the nvarchar type is indeed incompatible with the IntegerListTableType, but there’s little clue given as to how to remedy the situation. I don’t know for sure, but I think that behind-the-scenes the SSRS designer is trying to give the @customerIds parameter an nvarchar-typed SqlParameter which is causing the issue. When I first saw this error I figured that this might just be a limitation of the dataset designer and that I’d be able to work around the issue by manually defining the parameters. I know that there are some special steps that need to be taken when invoking a stored procedure with a table-valued parameter from ADO .NET, so I figured that I might be able to use some custom code embedded in the report  to create a SqlParameter instance with the needed properties and value to make this work, but the “Operand type clash" error message persisted. The Text Query Approach Just because we’re using a stored procedure to create the dataset for this report doesn’t mean that we can’t use the ‘Text’ Query Type option and construct an EXEC statement that will invoke the stored procedure. In order for this to work properly the EXEC statement will also need to declare and populate an IntegerListTableType variable to pass into the stored procedure. Before I go any further I want to make one point clear: this is a really ugly hack and it makes me cringe to do it. Simply put, I strongly feel that it should not be this difficult to use a table-valued parameter with SSRS. With that said, let’s take a look at what we’ll have to do to make this work. Manually Define Parameters First, we’ll need to manually define the parameters for report by right-clicking on the ‘Parameters’ folder in the ‘Report Data’ window. We’ll need to define the ‘@startDate’ and ‘@endDate’ as simple date parameters. We’ll also create a parameter called ‘@customerIds’ that will be a mutli-valued Integer parameter: In the ‘Available Values’ tab we’ll point this parameter at a simple dataset that just returns the CustomerId and CustomerName of each row in the Customers table of the database or manually define a handful of Customer Id values to make available when the report runs. Once we have these parameters properly defined we can take another crack at creating the dataset that will invoke the ‘rpt_CustomerTransactionSummary’ stored procedure. This time we’ll choose the ‘Text’ query type option and put the following into the ‘Query’ text area: 1: exec('declare @customerIdList IntegerListTableType ' + @customerIdInserts + 2: ' EXEC rpt_CustomerTransactionSummary 3: @startDate=''' + @startDate + ''', 4: @endDate='''+ @endDate + ''', 5: @customerIds=@customerIdList')   By using the ‘Text’ query type we can enter any arbitrary SQL that we we want to and then use parameters and string concatenation to inject pieces of that query at run time. It can be a bit tricky to parse this out at first glance, but from the SSRS designer’s point of view this query defines three parameters: @customerIdInserts – This will be a Text parameter that we use to define INSERT statements that will populate the @customerIdList variable that is being declared in the SQL. This parameter won’t actually ever get passed into the stored procedure. I’ll go into how this will work in a bit. @startDate – This is a simple date parameter that will get passed through directly into the @startDate parameter of the stored procedure on line 3. @endDate – This is another simple data parameter that will get passed through into the @endDate parameter of the stored procedure on line 4. At this point the dataset designer will be able to correctly parse the query and should even be able to detect the fields that the stored procedure will return without needing to specify any values for query when prompted to. Once the dataset has been correctly defined we’ll have a @customerIdInserts parameter listed in the ‘Parameters’ tab of the dataset designer. We need to define an expression for this parameter that will take the values selected by the user for the ‘@customerIds’ parameter that we defined earlier and convert them into INSERT statements that will populate the @customerIdList variable that we defined in our Text query. In order to do this we’ll need to add some custom code to our report using the ‘Report Properties’ dialog: Any custom code defined in the Report Properties dialog gets embedded into the .rdl of the report itself and (unfortunately) must be written in VB .NET. Note that you can also add references to custom .NET assemblies (which could be written in any language), but that’s outside the scope of this post so we’ll stick with the “quick and dirty” VB .NET approach for now. Here’s the VB .NET code (note that any embedded code that you add here must be defined in a static/shared function, though you can define as many functions as you want): 1: Public Shared Function BuildIntegerListInserts(ByVal variableName As String, ByVal paramValues As Object()) As String 2: Dim insertStatements As New System.Text.StringBuilder() 3: For Each paramValue As Object In paramValues 4: insertStatements.AppendLine(String.Format("INSERT {0} VALUES ({1})", variableName, paramValue)) 5: Next 6: Return insertStatements.ToString() 7: End Function   This method takes a variable name and an array of objects. We use an array of objects here because that is how SSRS will pass us the values that were selected by the user at run-time. The method uses a StringBuilder to construct INSERT statements that will insert each value from the object array into the provided variable name. Once this method has been defined in the custom code for the report we can go back into the dataset designer’s Parameters tab and update the expression for the ‘@customerIdInserts’ parameter by clicking on the button with the “function” symbol that appears to the right of the parameter value. We’ll set the expression to: 1: =Code.BuildIntegerListInserts("@customerIdList ", Parameters!customerIds.Value)   In order to invoke our custom code method we simply need to invoke “Code.<method name>” and pass in any needed parameters. The first parameter needs to match the name of the IntegerListTableType variable that we used in the EXEC statement of our query. The second parameter will come from the Value property of the ‘@customerIds’ parameter (this evaluates to an object array at run time). Finally, we’ll need to edit the properties of the ‘@customerIdInserts’ parameter on the report to mark it as a nullable internal parameter so that users aren’t prompted to provide a value for it when running the report. Limitations And Final Thoughts When I first started looking into the text query approach described above I wondered if there might be an upper limit to the size of the string that can be used to run a report. Obviously, the size of the actual query could increase pretty dramatically if you have a parameter that has a lot of potential values or you need to support several different table-valued parameters in the same query. I tested the example Customer Transaction Summary report with 1000 selected customers without any issue, but your mileage may vary depending on how much data you might need to pass into your query. If you think that the text query hack is a lot of work just to use a table-valued parameter, I agree! I think that it should be a lot easier than this to use a table-valued parameter from within SSRS, but so far I haven’t found a better way. It might be possible to create some custom .NET code that could build the EXEC statement for a given set of parameters automatically, but exploring that will have to wait for another post. For now, unless there’s a really compelling reason or requirement to use table-valued parameters from SSRS reports I would probably stick with the tried and true “join-multi-valued-parameter-to-CSV-and-split-in-the-query” approach for using mutli-valued parameters in a stored procedure.

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• Oracle on Oracle: Is that all?

  - by Darin Pendergraft

  On October 17th, I posted a short blog and a podcast interview with Chirag Andani, talking about how Oracle IT uses its own IDM products. Blog link here. In response, I received a comment from reader Jaime Cardoso ([email protected]) who posted: “- You could have talked about how by deploying Oracle's Open standards base technology you were able to integrate any new system in your infrastructure in days. - You could have talked about how by deploying federation you were enabling the business side to keep all their options open in terms of companies to buy and sell while maintaining perfect employee and customer's single view. - You could have talked about how you are now able to cut response times to your audit and security teams into 1/10th of your former times Instead you spent 6 minutes talking about single sign on and self provisioning? If I didn't knew your IDM offer so well I would now be wondering what its differences from Microsoft's offer was. Sorry for not giving a positive comment here but, please your IDM suite is very good and, you simply aren't promoting it well enough” So I decided to send Jaime a note asking him about his experience, and to get his perspective on what makes the Oracle products great. What I found out is that Jaime is a very experienced IDM Architect with several major projects under his belt. Darin Pendergraft: Can you tell me a bit about your experience? How long have you worked in IT, and what is your IDM experience? Jaime Cardoso: I started working in "serious" IT in 1998 when I became Netscape's technical specialist in Portugal. Netscape Portugal didn't exist so, I was working for their VAR here. Most of my work at the time was with Netscape's mail server and LDAP server. Since that time I've been bouncing between the system's side like Sun resellers, Solaris stuff and even worked with Sun's Engineering in the making of an Hierarchical Storage Product (Sun CIS if you know it) and the application's side, mostly in LDAP and IDM. Over the years I've been doing support, service delivery and pre-sales / architecture design of IDM solutions in most big customers in Portugal, to name a few projects: - The first European deployment of Sun Access Manager (SAPO – Portugal Telecom) - The identity repository of 5/5 of the Biggest Portuguese banks - The Portuguese government federation of services project DP: OK, in your blog response, you mentioned 3 topics: 1. Using Oracle's standards based architecture; (you) were able to integrate any new system in days: can you give an example? What systems, how long did it take, number of apps/users/accounts/roles etc. JC: It's relatively easy to design a user management strategy for a static environment, or if you simply assume that you're an <insert vendor here> shop and all your systems will bow to that vendor's will. We've all seen that path, the use of proprietary technologies in interoperability solutions but, then reality kicks in. As an ISP I recall that I made the technical decision to use Active Directory as a central authentication system for the entire IT infrastructure. Clients, systems, apps, everything was there. As a good part of the systems and apps were running on UNIX, then a connector became needed in order to have UNIX boxes to authenticate against AD. And, that strategy worked but, each new machine required the component to be installed, monitoring had to be made for that component and each new app had to be independently certified. A self care user portal was an ongoing project, AD access assumes the client is inside the domain, something the ISP's customers (and UNIX boxes) weren't nor had any intention of ever being. When the Windows 2008 rollout was done, Microsoft changed the Active Directory interface. The Windows administrators didn't have enough know-how about directories and the way systems outside the MS world behaved so, on the go live, things weren't properly tested and a general outage followed. Several hours and 1 roll back later, everything was back working. But, the ISP still had to change all of its applications to work with the new access methods and reset the effort spent on the self service user portal. To keep with the same strategy, they would also have to trust Microsoft not to change interfaces again. Simply by putting up an Oracle LDAP server in the middle and replicating the user info from the AD into LDAP, most of the problems went away. Even systems for which no AD connector existed had PAM in them so, integration was made at the OS level, fully supported by the OS supplier. Sun Identity Manager already had a self care portal, combined with a user workflow so, all the clearances had to be given before the account was created or updated. Adding a new system as a client for these authentication services was simply a new checkbox in the OS installer and, even True64 systems were, for the first time integrated also with a 5 minute work of a junior system admin. True, all the windows clients and MS apps still went to the AD for their authentication needs so, from the start everybody knew that they weren't 100% free of migration pains but, now they had a single point of problems to look at. If you're looking for numbers: - 500K directory entries (users) - 2-300 systems After the initial setup, I personally integrated about 20 systems / apps against LDAP in 1 day while being watched by the different IT teams. The internal IT staff did the rest. DP: 2. Using Federation allows the business to keep options open for buying and selling companies, and yet maintain a single view for both employee and customer. What do you mean by this? Can you give an example? JC: The market is dynamic. The company that's being bought today tomorrow will be sold again. Companies that spread on different markets may see the regulator forcing a sale of part of a company due to monopoly reasons and companies that are in multiple countries have to comply with different legislations. Our job, as IT architects, while addressing the customers and employees authentication services, is quite hard and, quite contrary. On one hand, we need to give access to all of our employees to the relevant systems, apps and resources and, we already have marketing talking with us trying to find out who's a customer of the bough company but not from ours to address. On the other hand, we have to do that and keep in mind we may have to break up all that effort and that different countries legislation may became a problem with a full integration plan. That's a job for user Federation. you don't want to be the one who's telling your President that he will sell that business unit without it's customer's database (making the deal worth a lot less) or that the buyer will take with him a copy of your entire customer's database. Federation enables you to start controlling permissions to users outside of your traditional authentication realm. So what if the people of that company you just bought are keeping their old logins? Do you want, because of that, to have a dedicated system for their expenses reports? And do you want to keep their sales (and pre-sales) people out of the loop in terms of your group's path? Control the information flow, establish a Federation trust circle and give access to your apps to users that haven't (yet?) been brought into your internal login systems. You can still see your users in a unified view, you obviously control if a user has access to any particular application, either that user is in your local database or stored in a directory on the other side of the world. DP: 3. Cut response times of audit and security teams to 1/10. Is this a real number? Can you give an example? JC: No, I don't have any backing for this number. One of the companies I did system Administration for has a SOX compliance policy in place (I remind you that I live in Portugal so, this definition of SOX may be somewhat different from what you're used to) and, every time the audit team says they'll do another audit, we have to negotiate with them the size of the sample and we spend about 15 man/days gathering all the required info they ask. I did some work with Sun's Identity auditor and, from what I've been seeing, Oracle's product is even better and, I've seen that most of the information they ask would have been provided in a few hours with the help of this tool. I do stand by what I said here but, to be honest, someone from Identity Auditor team would do a much better job than me explaining this time savings. Jaime is right: the Oracle IDM products have a lot of business value, and Oracle IT is using them for a lot more than I was able to cover in the short podcast that I posted. I want to thank Jaime for his comments and perspective. We want these blog posts to be informative and honest – so if you have feedback for the Oracle IDM team on any topic discussed here, please post your comments below.

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• Key ATG architecture principles

  - by Glen Borkowski

  Overview The purpose of this article is to describe some of the important foundational concepts of ATG.  This is not intended to cover all areas of the ATG platform, just the most important subset - the ones that allow ATG to be extremely flexible, configurable, high performance, etc.  For more information on these topics, please see the online product manuals. Modules The first concept is called the 'ATG Module'.  Simply put, you can think of modules as the building blocks for ATG applications.  The ATG development team builds the out of the box product using modules (these are the 'out of the box' modules).  Then, when a customer is implementing their site, they build their own modules that sit 'on top' of the out of the box ATG modules.  Modules can be very simple - containing minimal definition, and perhaps a small amount of configuration.  Alternatively, a module can be rather complex - containing custom logic, database schema definitions, configuration, one or more web applications, etc.  Modules generally will have dependencies on other modules (the modules beneath it).  For example, the Commerce Reference Store module (CRS) requires the DCS (out of the box commerce) module. Modules have a ton of value because they provide a way to decouple a customers implementation from the out of the box ATG modules.  This allows for a much easier job when it comes time to upgrade the ATG platform.  Modules are also a very useful way to group functionality into a single package which can be leveraged across multiple ATG applications. One very important thing to understand about modules, or more accurately, ATG as a whole, is that when you start ATG, you tell it what module(s) you want to start.  One of the first things ATG does is to look through all the modules you specified, and for each one, determine a list of modules that are also required to start (based on each modules dependencies).  Once this final, ordered list is determined, ATG continues to boot up.  One of the outputs from the ordered list of modules is that each module can contain it's own classes and configuration.  During boot, the ordered list of modules drives the unified classpath and configpath.  This is what determines which classes override others, and which configuration overrides other configuration.  Think of it as a layered approach. The structure of a module is well defined.  It simply looks like a folder in a filesystem that has certain other folders and files within it.  Here is a list of items that can appear in a module: MyModule: META-INF - this is required, along with a file called MANIFEST.MF which describes certain properties of the module.  One important property is what other modules this module depends on. config - this is typically present in most modules.  It defines a tree structure (folders containing properties files, XML, etc) that maps to ATG components (these are described below). lib - this contains the classes (typically in jarred format) for any code defined in this module j2ee - this is where any web-apps would be stored. src - in case you want to include the source code for this module, it's standard practice to put it here sql - if your module requires any additions to the database schema, you should place that schema here Here's a screenshots of a module: Modules can also contain sub-modules.  A dot-notation is used when referring to these sub-modules (i.e. MyModule.Versioned, where Versioned is a sub-module of MyModule). Finally, it is important to completely understand how modules work if you are going to be able to leverage them effectively.  There are many different ways to design modules you want to create, some approaches are better than others, especially if you plan to share functionality between multiple different ATG applications. Components A component in ATG can be thought of as a single item that performs a certain set of related tasks.  An example could be a ProductViews component - used to store information about what products the current customer has viewed.  Components have properties (also called attributes).  The ProductViews component could have properties like lastProductViewed (stores the ID of the last product viewed) or productViewList (stores the ID's of products viewed in order of their being viewed).  The previous examples of component properties would typically also offer get and set methods used to retrieve and store the property values.  Components typically will also offer other types of useful methods aside from get and set.  In the ProductViewed component, we might want to offer a hasViewed method which will tell you if the customer has viewed a certain product or not. Components are organized in a tree like hierarchy called 'nucleus'.  Nucleus is used to locate and instantiate ATG Components.  So, when you create a new ATG component, it will be able to be found 'within' nucleus.  Nucleus allows ATG components to reference one another - this is how components are strung together to perform meaningful work.  It's also a mechanism to prevent redundant configuration - define it once and refer to it from everywhere. Here is a screenshot of a component in nucleus:  Components can be extremely simple (i.e. a single property with a get method), or can be rather complex offering many properties and methods.  To be an ATG component, a few things are required: a class - you can reference an existing out of the box class or you could write your own a properties file - this is used to define your component the above items must be located 'within' nucleus by placing them in the correct spot in your module's config folder Within the properties file, you will need to point to the class you want to use: $class=com.mycompany.myclass You may also want to define the scope of the class (request, session, or global): $scope=session In summary, ATG Components live in nucleus, generally have links to other components, and provide some meaningful type of work.  You can configure components as well as extend their functionality by writing code. Repositories Repositories (a.k.a. Data Anywhere Architecture) is the mechanism that ATG uses to access data primarily stored in relational databases, but also LDAP or other backend systems.  ATG applications are required to be very high performance, and data access is critical in that if not handled properly, it could create a bottleneck.  ATG's repository functionality has been around for a long time - it's proven to be extremely scalable.  Developers new to ATG need to understand how repositories work as this is a critical aspect of the ATG architecture.   Repositories essentially map relational tables to objects in ATG, as well as handle caching.  ATG defines many repositories out of the box (i.e. user profile, catalog, orders, etc), and this is comprised of both the underlying database schema along with the associated repository definition files (XML).  It is fully expected that implementations will extend / change the out of the box repository definitions, so there is a prescribed approach to doing this.  The first thing to be sure of is to encapsulate your repository definition additions / changes within your own module (as described above).  The other important best practice is to never modify the out of the box schema - in other words, don't add columns to existing ATG tables, just create your own new tables.  These will help ensure you can easily upgrade your application at a later date. xml-combination As mentioned earlier, when you start ATG, the order of the modules will determine the final configpath.  Files within this configpath are 'layered' such that modules on top can override configuration of modules below it.  This is the same concept for repository definition files.  If you want to add a few properties to the out of the box user profile, you simply need to create an XML file containing only your additions, and place it in the correct location in your module.  At boot time, your definition will be combined (hence the term xml-combination) with the lower, out of the box modules, with the result being a user profile that contains everything (out of the box, plus your additions).  Aside from just adding properties, there are also ways to remove and change properties. types of properties Aside from the normal 'database backed' properties, there are a few other interesting types: transient properties - these are properties that are in memory, but not backed by any database column.  These are useful for temporary storage. java-backed properties - by nature, these are transient, but in addition, when you access this property (by called the get method) instead of looking up a piece of data, it performs some logic and returns the results.  'Age' is a good example - if you're storing a birth date on the profile, but your business rules are defined in terms of someones age, you could create a simple java-backed property to look at the birth date and compare it to the current date, and return the persons age. derived properties - this is what allows for inheritance within the repository structure.  You could define a property at the category level, and have the product inherit it's value as well as override it.  This is useful for setting defaults, with the ability to override. caching There are a number of different caching modes which are useful at different times depending on the nature of the data being cached.  For example, the simple cache mode is useful for things like user profiles.  This is because the user profile will typically only be used on a single instance of ATG at one time.  Simple cache mode is also useful for read-only types of data such as the product catalog.  Locked cache mode is useful when you need to ensure that only one ATG instance writes to a particular item at a time - an example would be a customers order.  There are many options in terms of configuring caching which are outside the scope of this article - please refer to the product manuals for more details. Other important concepts - out of scope for this article There are a whole host of concepts that are very important pieces to the ATG platform, but are out of scope for this article.  Here's a brief description of some of them: formhandlers - these are ATG components that handle form submissions by users. pipelines - these are configurable chains of logic that are used for things like handling a request (request pipeline) or checking out an order. special kinds of repositories (versioned, files, secure, ...) - there are a couple different types of repositories that are used in various situations.  See the manuals for more information. web development - JSP/ DSP tag library - ATG provides a traditional approach to developing web applications by providing a tag library called the DSP library.  This library is used throughout your JSP pages to interact with all the ATG components. messaging - a message sub-system used as another way for components to interact. personalization - ability for business users to define a personalized user experience for customers.  See the other blog posts related to personalization.

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• Introducing Oracle Multitenant

  - by OracleMultitenant

  0 0 1 1142 6510 Oracle Corporation 54 15 7637 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-language:JA;} The First Database Designed for the Cloud Today Oracle announced the general availability (GA) of Oracle Database 12c, the first database designed for the Cloud. Oracle Multitenant, new with Oracle Database 12c, is a key component of this – a new architecture for consolidating databases and simplifying operations in the Cloud. With this, the inaugural post in the Multitenant blog, my goal is to start the conversation about Oracle Multitenant. We are very proud of this new architecture, which we view as a major advance for Oracle. Customers, partners and analysts who have had previews are very excited about its capabilities and its flexibility. This high level review of Oracle Multitenant will touch on our design considerations and how we re-architected our database for the cloud. I’ll briefly describe our new multitenant architecture and explain it’s key benefits. Finally I’ll mention some of the major use cases we see for Oracle Multitenant. Industry Trends We always start by talking to our customers about the pressures and challenges they’re facing and what trends they’re seeing in the industry. Some things don’t change. They face the same pressures and the same requirements as ever: Pressure to do more with less; be faster, leaner, cheaper, and deliver services 24/7. Big companies have achieved scale. Now they want to realize economies of scale. As ever, DBAs are faced with the challenges of patching and upgrading large numbers of databases, and provisioning new ones.  Requirements are familiar: Performance, scalability, reliability and high availability are non-negotiable. They need ever more security in this threatening climate. There’s no time to stop and retool with new applications. What’s new are the trends. These are the techniques to use to respond to these pressures within the constraints of the requirements. With the advent of cloud computing and availability of massively powerful servers – even engineered systems such as Exadata – our customers want to consolidate many applications into fewer larger servers. There’s a move to standardized services – even self-service. Consolidation Consolidation is not new; companies have tried various different approaches to consolidation of databases in the cloud. One approach is to partition a powerful server between several virtual machines, one per application. A downside of this is that you have the resource and management overheads of OS and RDBMS per VM – that is, per application. Another is that you have replaced physical sprawl with virtual sprawl and virtual sprawl is still expensive to manage. In the dedicated database model, we have a single physical server supporting multiple databases, one per application. So there’s a shared OS overhead, but RDBMS process and memory overhead are replicated per application. Let's think about our traditional Oracle Database architecture. Every time we create a database, be it a production database, a development or a test database, what do we do? We create a set of files, we allocate a bunch of memory for managing the data, and we kick off a series of background processes. This is replicated for every one of the databases that we create. As more and more databases are fired up, these replicated overheads quickly consume the available server resources and this limits the number of applications we can run on any given server. In Oracle Database 11g and earlier the highest degree of consolidation could be achieved by what we call schema consolidation. In this model we have one big server with one big database. Individual applications are installed in separate schemas or table-owners. Database overheads are shared between all applications, which affords maximum consolidation. The shortcomings are that application changes are often required. There is no tenant isolation. One bad apple can spoil the whole batch. New Architecture & Benefits In Oracle Database 12c, we have a new multitenant architecture, featuring pluggable databases. This delivers all the resource utilization advantages of schema consolidation with none of the downsides. There are two parts to the term “pluggable database”: "pluggable", which is new, and "database", which is familiar.  Before we get to the exciting new stuff let’s discuss what hasn’t changed. A pluggable database is a fully functional Oracle database. It’s not watered down in any way. From the perspective of an application or an end user it hasn’t changed at all. This is very important because it means that no application changes are required to adopt this new architecture. There are many thousands of applications built on Oracle databases and they are all ready to run on Oracle Multitenant. So we have these self-contained pluggable databases (PDBs), and as their name suggests, they are plugged into a multitenant container database (CDB). The CDB behaves as a single database from the operations point of view. Very much as we had with the schema consolidation model, we only have a single set of Oracle background processes and a single, shared database memory requirement. This gives us very high consolidation density, which affords maximum reduction in capital expenses (CapEx). By performing management operations at the CDB level – “managing many as one” – we can achieve great reductions in operating expenses (OpEx) as well, but we retain granular control where appropriate. Furthermore, the “pluggability” capability gives us portability and this adds a tremendous amount of agility. We can simply unplug a PDB from one CDB and plug it into another CDB, for example to move it from one SLA tier to another. I'll explore all these new capabilities in much more detail in a future posting.  Use Cases We can identify a number of use cases for Oracle Multitenant. Here are a few of the major ones. 0 0 1 113 650 Oracle Corporation 5 1 762 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-language:JA;} Development / Testing where individual engineers need rapid provisioning and recycling of private copies of a few "master test databases" Consolidation of disparate applications using fewer, more powerful servers Software as a Service deploying separate copies of identical applications to individual tenants Database as a Service typically self-service provisioning of databases on the private cloud Application Distribution from ISV / Installation by Customer Eliminating many typical installation steps (create schema, import seed data, import application code PL/SQL…) - just plug in a PDB! High volume data distribution literally via disk drives in envelopes distributed by truck! - distribution of things like GIS or MDM master databases …various others! Benefits Previous approaches to consolidation have involved a trade-off between reductions in Capital Expenses (CapEx) and Operating Expenses (OpEx), and they’ve usually come at the expense of agility. With Oracle Multitenant you can have your cake and eat it: Minimize CapEx More Applications per server Minimize OpEx Manage many as one Standardized procedures and services Rapid provisioning Maximize Agility Cloning for development and testing Portability through pluggability Scalability with RAC Ease of Adoption Applications run unchanged It’s a pure deployment choice. Neither the database backend nor the application needs to be changed. In future postings I’ll explore various aspects in more detail. However, if you feel compelled to devour everything you can about Oracle Multitenant this very minute, have no fear. Visit the Multitenant page on OTN and explore the various resources we have available there. Among these, Oracle Distinguished Product Manager Bryn Llewellyn has written an excellent, thorough, and exhaustively detailed White Paper about Oracle Multitenant, which is available here.  Follow me  I tweet @OraclePDB #OracleMultitenant

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• What is the Oracle Utilities Application Framework?

  - by Anthony Shorten

  The Oracle Utilities Application Framework is a reusable, scalable and flexible java based framework which allows other products to be built, configured and implemented in a standard way. Note: Even though the Framework is built in java it can be integrated with COBOL based extensions for backward compatibility. When Oracle Utilities Customer Care & Billing was migrated from V1 to V2, it was decided that the technical aspects of that product be separated to allow for reuse and independence from technical issues. The idea was that all the technical aspects would be concentrated in this separate product (i.e. a framework) and allow all products using the framework to concentrate on delivering superior functionality. The product was named the Oracle Utilities Application Framework (oufw is the product code). The technical components are contained in the Oracle Utilities Application Framework which can be summarized as follows: Metadata - The Oracle Utilities Application Framework is responsible for defining and using the metadata to define the runtime behavior of the product. All the metadata definition and management is contained within the Oracle Utilities Application Framework. UI Management - The Oracle Utilities Application Framework is responsible for defining and rendering the pages and responsible for ensuring the pages are in the appropriate format for the locale. Integration - The Oracle Utilities Application Framework is responsible for providing the integration points to the architecture. Refer to the Oracle Utilities Application Framework Integration Overview for more details Tools - The Oracle Utilities Application Framework provides a common set of facilities and tools that can be used across all products. Technology - The Oracle Utilities Application Framework is responsible for all technology standards compliance, platform support and integration. There are a number of products from the Tax and Utilities Global Business Unit as well as from the Financial Services Global Business Unit that are built upon the Oracle Utilities Application Framework. These products require the Oracle Utilities Application Framework to be installed first and then the product itself installed onto the framework to complete the installation process. There are a number of key benefits that the Oracle Utilities Application Framework provides to these products: Common facilities - The Oracle Utilities Application Framework provides a standard set of technical facilities that mean that products can concentrate in the unique aspects of their markets rather than making technical decisions. Common methods of configuration - The Oracle Utilities Application Framework standardizes the technical configuration process for a product. Customers can effectively reuse the configuration process across products. Multi-lingual and Multi-platform - The Oracle Utilities Application Framework allows the products to be offered in more markets and across multiple platforms for maximized flexibility. Common methods of implementation - The Oracle Utilities Application Framework standardizes the technical aspects of a product implementation. Customers can effectively reuse the technical implementation process across products. Quicker adoption of new technologies - As new technologies and standards are identified as being important for the product line, they can be integrated centrally benefiting multiple products. Cross product reuse - As enhancements to the Oracle Utilities Application Framework are identified by a particular product, all products can potentially benefit from the enhancement. Note: Use of the Oracle Utilities Application Framework does not preclude the introduction of product specific technologies or facilities to satisfy market needs. The framework minimizes the need and assists in the quick integration of a new product specific piece of technology (if necessary). The Framework is not available as a product itself and is bundled with Tax and Utilities Global Business Unit prodicts. At the present time the following products are on the Framework: Oracle Utilities Customer Care And Billing (V2 and above) Oracle Enterprise Taxation Management (V2 and above) Oracle Utilities Business Intelligence (V2 and above) Oracle Utilities Mobile Workforice Management (V2 and above)

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• New Communications Industry Data Model with "Factory Installed" Predictive Analytics using Oracle Da

  - by charlie.berger

  Oracle Introduces Oracle Communications Data Model to Provide Actionable Insight for Communications Service Providers   We've integrated pre-installed analytical methodologies with the new Oracle Communications Data Model to deliver automated, simple, yet powerful predictive analytics solutions for customers.  Churn, sentiment analysis, identifying customer segments - all things that can be anticipated and hence, preconcieved and implemented inside an applications.  Read on for more information! TM Forum Management World, Nice, France - 18 May 2010 News Facts To help communications service providers (CSPs) manage and analyze rapidly growing data volumes cost effectively, Oracle today introduced the Oracle Communications Data Model. With the Oracle Communications Data Model, CSPs can achieve rapid time to value by quickly implementing a standards-based enterprise data warehouse that features communications industry-specific reporting, analytics and data mining. The combination of the Oracle Communications Data Model, Oracle Exadata and the Oracle Business Intelligence (BI) Foundation represents the most comprehensive data warehouse and BI solution for the communications industry. Also announced today, Hong Kong Broadband Network enhanced their data warehouse system, going live on Oracle Communications Data Model in three months. The leading provider increased its subscriber base by 37 percent in six months and reduced customer churn to less than one percent. Product Details Oracle Communications Data Model provides industry-specific schema and embedded analytics that address key areas such as customer management, marketing segmentation, product development and network health. CSPs can efficiently capture and monitor critical data and transform it into actionable information to support development and delivery of next-generation services using: More than 1,300 industry-specific measurements and key performance indicators (KPIs) such as network reliability statistics, provisioning metrics and customer churn propensity. Embedded OLAP cubes for extremely fast dimensional analysis of business information. Embedded data mining models for sophisticated trending and predictive analysis. Support for multiple lines of business, such as cable, mobile, wireline and Internet, which can be easily extended to support future requirements. With Oracle Communications Data Model, CSPs can jump start the implementation of a communications data warehouse in line with communications-industry standards including the TM Forum Information Framework (SID), formerly known as the Shared Information Model. Oracle Communications Data Model is optimized for any Oracle Database 11g platform, including Oracle Exadata, which can improve call data record query performance by 10x or more. Supporting Quotes "Oracle Communications Data Model covers a wide range of business areas that are relevant to modern communications service providers and is a comprehensive solution - with its data model and pre-packaged templates including BI dashboards, KPIs, OLAP cubes and mining models. It helps us save a great deal of time in building and implementing a customized data warehouse and enables us to leverage the advanced analytics quickly and more effectively," said Yasuki Hayashi, executive manager, NTT Comware Corporation. "Data volumes will only continue to grow as communications service providers expand next-generation networks, deploy new services and adopt new business models. They will increasingly need efficient, reliable data warehouses to capture key insights on data such as customer value, network value and churn probability. With the Oracle Communications Data Model, Oracle has demonstrated its commitment to meeting these needs by delivering data warehouse tools designed to fill communications industry-specific needs," said Elisabeth Rainge, program director, Network Software, IDC. "The TM Forum Conformance Mark provides reassurance to customers seeking standards-based, and therefore, cost-effective and flexible solutions. TM Forum is extremely pleased to work with Oracle to certify its Oracle Communications Data Model solution. Upon successful completion, this certification will represent the broadest and most complete implementation of the TM Forum Information Framework to date, with more than 130 aggregate business entities," said Keith Willetts, chairman and chief executive officer, TM Forum. Supporting Resources Oracle Communications Oracle Communications Data Model Data Sheet Oracle Communications Data Model Podcast Oracle Data Warehousing Oracle Communications on YouTube Oracle Communications on Delicious Oracle Communications on Facebook Oracle Communications on Twitter Oracle Communications on LinkedIn Oracle Database on Twitter The Data Warehouse Insider Blog

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• The “Customer” Experience Revolution is Here

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Anthony Lye, SVP, Oracle Development The Experience Revolution is here, and we are going to explore and celebrate our new customer experience ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. The Experience Revolution is best described as today’s era of the empowered consumer. For those of us who work with customers on a daily basis, we know that the modern consumer demands fast, accurate, consistent information across all communication channels. And if they don’t like the services received can easily take to social channels to voice disapproval. For this reason, organizations today operate in an environment where traditional methods of differentiation are less effective and customer experience has become the primary driver of business value. Here’s some food for thought, according to the 2011 Customer Experience Impact (CEI) Report, a full 89 percent of consumers will switch brands for a better customer experience. In short, in today’s era of the empowered consumer, delivering excellent customer experiences is what will, and is, defining the next great brands. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City. You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do: #OracleCX, #ExperienceRevolution

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