HR TMS provides enterprise talent management solutions for healthcare, retail and corporate customers, focusing on performance management, compensation management and succession planning.
As the competency of nurses and other healthcare workers is critical, the government, via the Joint Commission (JCAHO), tightly monitors their performances. On a regular basis, accredited healthcare organizations are required to review employee performance using a complex set of position dependent job descriptions and competencies. Middlesex Hospital managed their performance reviews for 2500 employees manually with Excel spreadsheets. This was a labor intensive process that proved to be error prone and difficult to manage. Reviews were not always where they belonged and the job descriptions and competencies for healthcare workers were difficult to keep accurate and up to date. As a result, when the Joint Commission visited and requested to see specific review documentation, there was intense stress.
Middlesex Hospital needed to automate their review process, pull in the position information from those spreadsheets and be able to deliver reviews online. Users needed to have online access to those reviews from a standard browser. Although the manual system had its issues, it did have the advantage of being very comprehensive and familiar to users. The decision was made to provide a web-based solution that leveraged the look and feel of those spreadsheets in order to insure user acceptance of the system and minimize the training needed.
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