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• WebLogic Server 12c New Features on-demand training

  - by JuergenKress

  This interactive, self-paced eCourse gives a detailed overview of the latest features and enhancements in WebLogic Server 12.1.2. Watch the on-demand training here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic 12c training,education,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Oracle BPM Marketing Update

  - by JuergenKress

  Thanks to Ajay Khanna from the global marketing team for the comprehensive BPM marketing overview: Content and Collateral Whitepaper: What's New in Oracle BPM Suite 11g: Review By Bruce Silver Business Driven Process Management Analyst Report: [Ovum] SWOT Assessment: Oracle BPM Suite 11g Solution Brief: Managing Unpredictability with BPM for Adaptive Case Management Solution brief: BPM in the Public Sector: Increasing Efficiency and Responsiveness Datasheet: Automating Financial Reports Approval with Oracle Process Accelerators Financial Services Loan Origination Business Account Opening Electronic Forms Management Public Sector Incident Reporting Oracle Process Accelerators for Horizontal Solutions Employee Onboarding References: BPM Suite Customers in Action Video: Avea Legal Department runs Better with BPM University of Melbourne Improves Efficiency with Oracle BPM Press: San Joaquin County Leverages Oracle to Deliver Better Services to its 650,000 Residents On-Demand Assets Webcast: New Directions with Business-Driven BPM - New Oracle BPM Suite Extend Your Applications with Oracle Business Process Management Screen Cast: Customer Experience on Your Mind? Think BPM + Social + Mobile Video: Introducing Oracle BPM Suite Assessment Tool : BPM Maturity Self Assessment Blog Series Transforming Public Sector With Process Excellence New Oracle Process Accelerators in Financial Services & Telco Blog: Detect, Analyze, Act Fast with BPM Part I - Manage Processes, the way Octopus does Part II - Perry Mason and the Case of the Unstructured Process Part III - Managing the Unstructured, the Flexible and the Adaptive Resource Kits BPM Resource Kit Financial Services: BPM in Financial Services Public Sector: Transforming Public Sector with Process Excellence SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: BPM,bpm marketing,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Fusion CRM Data Integration and Migration from Conemis (D)

  - by Richard Lefebvre

  Conemis Data Integration Tools edited for Oracle Fusion CRM offers easy-to-use and pre-configured tools for data integration, data quality, and migration of data from Oracle CRM on Demand and third-party applications to Oracle Fusion CRM Conemis solution includes: Pressure Fueling of data for Fusion CRM Migration covered from legacy to Fusion CRM Data Quality in migration and integration Intuitive Data Housekeeping for IT and Sales Backups of Fusion CRM environments Conemis's solution benefits include Fusion CRM integrated out-of-the-box, connection to other applications, ready-made data mapping, instant availability without installation, fully configurable, shared use in integration expert groups, one GUI for several environments/pods, reduced costs & risks in migration projects, etc. Conemis AG, a German-based data integration company founded in 2009, offers Software and services solution and expertize for Oracle CRM products's data migration and integration. For more details, please contact Dr. Daniel Rolli ([email protected]) www.conemis.com.

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• Hot Sessions for Oracle World 2012 - Cloud and Mobile Keynote

  - by Grant Ronald

  For those attending Oracle World 2012 Chris Tonas, VP of Application Development Tools, will be talking about Cloud and Mobile on Monday 1st Oct at 10:45am.  Having had a sneak preview of this session already is amazing to see how our development tools, specifically JDeveloper and Oracle ADF, are embracing mobile and cloud development.  If you want to know more, you'll have to come along to this session!

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• SOA Community Newsletter March 2012

  - by JuergenKress

  Dear SOA partner community member Thank you for your excellent feedback on the brand new Patch Set 5! PS5 is a combined release of all Fusion Middleware components. We recommend you to use this version for all your upcoming projects. We are very keen to know your feedback on PS5. We request you to please send it across to us, especially if your fist customers are in production. Edwin, Roland and Demed from product management published a joint paper Start Small, Grow Fast. Please let us know if you are interested to write a joint paper. Till we meet again! Till we meet again! To read the newsletter please visit http://tinyurl.com/soanewsMarch2012 (OPN Account required) To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community newsletter,SOA Community,Oracle,OPN,Jürgen Kress,WebLogic 12c,SOA Implementation Assessment,BPM Implementation Assessment,SOA Certification,SOA Specialist,BPM Certification,BPM Specialist,SOA Suite for Healthcare Integration,SOA Community Forum,SOA Specialization

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• Arrow Presente : Oracle Solution Tour 2012

  - by swalker

  Tournée dans 6 villes à partir du 1er Décembre 1er décembre Strasbourg 6 décembre Lyon 7 décembre Aix en Provence 10 janvier Toulouse 12 janvier Nantes Contenu : Présentation de la Roadmap et de la stratégie Oracle L’accompagnement d’Arrow pour developper le Business Oracle Ateliers de certifications Oracle Sales,Presales et Support >> Pour en savoir plus

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• Why Register for Oracle PartnerNetwork Exchange @ OpenWorld?

  - by Richard Lefebvre

  Oracle Partner Network Exchange @ OpenWorld premiers this year with a dedicated program of keynotes and sessions created to enhance the opportunities for partners to learn from and network with Oracle executives and experts. The new program also provides more informal opportunities than ever throughout the week to meet up with the people who are most important to your business: customers, prospects, and colleagues.   Program Benefits:  • Partner Keynote, hosted by Judson Althoff, SVP, WWA&C, Oracle (September 30) • 35+ Partner specific sessions • Free Certification testing • Exclusive access to the OPN Lounge • All Oracle OpenWorld and JavaOne keynotes • Oracle OpenWorld and JavaOne Exhibition Halls • Executive Solution sessions • Scene and Be Heard Theater • Oracle OpenWorld Welcome Reception (September 30) • Lunch in the Howard Street Tent (October 1 through October 4) • It's A Wrap! closing event (October 4) •Oracle OpenWorld Conference Materials   TOP 5 REASON TO ATTEND:   1.NETWORK WITH YOUR TOP PROSPECTS • Access to 40,000+ customers who will be attending OpenWorld and JavaOne Conferences 2.HEAR FROM TOP ORACLE EXECUTIVES • Partner keynote led by Judson Althoff, SVP, WWA&C, Oracle 3.  GET THE TOOLS TO DIFFERENTIATE YOURSELVES FROM YOUR COMPETITORS • 35+ sessions tailored to Partners • All sessions will be held Monday – Thursday during main OpenWorld conference hours • Sessions led by key Oracle Executives 4.  FREE CERTIFICATION TESTING 5.  OPENWORLD APPRECIATION PASS CAN BE ADDED ON TO THE OPN EXCHANGE PASS FOR ONLY $200!

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• BPM Solution Catalogue–promote your process templates

  - by JuergenKress

  Oracle’s BPM Solution Catalogue showcasing our solutions with partners is now live. Take a look at the initial entries here. We are planning to use this catalogue not only to publish and highlight successful BPM implementations but also will be running campaigns in industry verticals with your solutions. If you have delivered a successful implementation in BPM and think it could be reused and applied again in a similar scenario in the same industry or in a similar environment, then we are keen to know about it and will add it to the solution catalogue. The solution catalogue will showcase successful BPM solutions both inside and outside Oracle. Be in touch with us on this via this e-mail id and we will make sure to add your solution. For more information you can also read the article “Leading-Edge BPM Benefits Without Bleeding-Edge Pain” SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: BPM,Solution Catalogue,process templates,BPM Suite,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• WebLogic Partner Community Newsletter May 2012

  - by JuergenKress

  Dear WebLogic partner community member Five Java Updates released! Oracle Java teams have delivered updated releases for: Java SE 7 Update 4 Java SE 6 Update 32 JavaFX 2.1 Java SE for Embedded 7 Update 4 Java SE for Embedded 6 Update 32. With this announcement Oracle will lead to become the #1 vendor in the Application Server Market Segment for 2012. Why are You #1? – make sure you submit your nomination for the Oracle Fusion Middleware Innovation Awards 2012! Specialized partners can also submit their success stories for the Profit Magazine Specialized Issue #1. This newsletter issue will also cover an article on the World Record Two Processor Result with SPECjEnterprise2010 Benchmark. To help our partners to become specialized, we are conducting the webcast series continue with Java Message Service with Java and Spring Framework on WebLogic and we add additional locations to our WebLogic 12c bootcamps. Our Youtube video channels and the advisor webcast archived recordings train you in advanced topics. At the WebLogic Community Workspace we posted two additional document: Traffic Director & Traffic Management for ExaLogic – presentation / whitepaper. You can access these documents on WebLogic Community Beehive Workspace. Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/WebLogicnewsMay2012 ( OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,WebLogic,WebLogic Community,OPN,Oracle,Jürgen Kress,WebLogic 12c,Fusion Middleware Innovation Awards 2012,SPCEjEnterprise 2012 Benchmark,WebLogic Benchmark Sun,Java training,WebLogic advisor webcast

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• Oracle OpenWorld 2013 Summary

  - by JuergenKress

  Did you miss the Oracle OpenWorld 2013 – here are the key information from Thomas Kurian’s middleware presentation, our partners presentations and the first impressions on SOA Suite 12c. Thanks to all partners for the excellent presentations and the product management team for the superb demo ground! Oracle OpenWorld General Session 2013: Middleware Watch Full-Length Keynote JavaOne keynote At our WebLogic Community Workspace (WebLogic Community membership required): you can download the presentation slides from Thomas Kurian’s presentation FMWGeneralSessionTKv22.pptx. Download all session slides here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: OOW,ORacle OpenWorld,WebLogic 12c training,education,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Deloitte 2013 Global Contact Center Survey

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 "77% of contact centers expect to maintain or grow in size in the next 12-24 months." This is one of the findings of Deloitte's 2013 Global Contact Center Survey in which there are plenty of great business opportunities for all smart CX consultants and integrators using Oracle Service solutions. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Oracle Customer Success Forum - Batesville - Oracle Sales Cloud - June 24th, 5pm CET

  - by Richard Lefebvre

  Batesville uses Oracle Sales Cloud to create a common platform and standardize processes for business transformation across field sales and telesales. Using real-time KPI dashboards, they are measuring their business success with consistency across their sales reps.We are pleased to invite you to a discussion with Batesville on industry trends, why sales automation is important, reasons for choosing Oracle Sales Cloud, and the vendor evaluation process. Please click on the register button to confirm your attendance by 5:00 p.m. Pacific Time on June 23, 2014.Speakers: Diane Kinker, Director CRM Program Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile:Batesville (www.Batesville.com), a wholly owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is the leader in the North American death care industry. For more than 125 years, Batesville has been dedicated to helping families honor the lives of those they love®. Batesville’s innovation has changed the face of funeral service, from advancements in manufacturing and quality to patented features and memorialization offerings, technology and web-based solutions, and profit-enhancing merchandising systems and room displays. Our history of manufacturing excellence, product innovation, superior customer service and reliable delivery has helped Batesville become – and remain – a market leader. Event Description:In this informal reference call, you will have the opportunity to hear Batesville discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and the vendor evaluation process. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call.Why Oracle:Batesville looked to transform its sales automation processes. Oracle Sales Cloud met these needs and Batesville’s requirements for: Standardized end-to-end Sales Processes including Sales Performance Management (territory management, quota management and incentive compensation) Mobile capabilities with integration to Microsoft Outlook and Smartphones Creation of the WIG Dashboard (Wildly Important Goal) using reporting and analytics Click the Register Now button to confirm your attendance for this informative event. Registration will close at 5:00 p.m. Pacific Time on June 23, 2014.After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Batesville will revise the registrants list and may dismiss registrations as they see fit. Register Now!

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• ISACA Information Security & Risk Management Conference, Nov 14-16

  - by Troy Kitch

  Please join Oracle, as a platinum sponsor, at this year's ISACA Information Security and Risk Management Conference in Las Vegas, Nov 14-16. This year’s conference offers up to 32 CPE hours and is designed to meet the needs of information security, governance, compliance, and risk management professionals. The event builds on and includes the key elements of information security, governance, compliance and risk management practices, and offers a fresh perspective on current and future trends. As provider of the world’s most complete, open, and integrated business software and hardware systems, Oracle can uniquely safeguard your information throughout its entire lifecycle and is the recognized leader in Data Security, Identity Management, and Governance, Risk, and Compliance solutions. Also, attend the Oracle Megatrends Session, Gone in 60 Seconds: Mitigating Database Security Risk and stop by our booth, # 100 & #102, to meet with Oracle Security Solution experts, see live product demos, and more. Learn more and register.

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• New Recipes for WebLogic 12.1.2

  - by JuergenKress

  New Recipes for Oracle WebLogic 12.1.2 Oracle ACE Director Frank Munz talks about the new content to be found in the newly published second edition of his book "Oracle WebLogic Server 12c: Distinctive Recipes: Architecture, Development and Administration," and about some of his favorite features in WebLogic 12.1.2. Watch the video here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Frank Munz,WebLogic Recipes,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Capgemini report - Business Cloud: The State of Play Shifts Rapidly

  - by Javier Puerta

  Capgemini has published a recent survey on the state of play of cloud adoption. The report indicates "clear evidence that the business, rather than purely IT, is becoming involved in driving Cloud strategy, and pioneering its use for ‘edge’ growth initiatives."  Ron Tolido, Senior Vice President and Chief Technology Officer of Applications Continental Europe at Capgemini, was one of the keynote speakers at our Exadata & Manageability Partner Community event in Istanbul in March. He is one of the drivers of this survey. Read his article "3 Key Cloud Insights for 2013". You an download the full report here:  "Business Cloud: The State of Play Shifts Rapidly - Fresh Insights into Cloud Adoption Trends"

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• Finding header files

  - by rwallace

  A C or C++ compiler looks for header files using a strict set of rules: relative to the directory of the including file (if "" was used), then along the specified and default include paths, fail if still not found. An ancillary tool such as a code analyzer (which I'm currently working on) has different requirements: it may for a number of reasons not have the benefit of the setup performed by a complex build process, and have to make the best of what it is given. In other words, it may find a header file not present in the include paths it knows, and have to take its best shot at finding the file itself. I'm currently thinking of using the following algorithm: Start in the directory of the including file. Is the header file found in the current directory or any subdirectory thereof? If so, done. If we are at the root directory, the file doesn't seem to be present on this machine, so skip it. Otherwise move to the parent of the current directory and go to step 2. Is this the best algorithm to use? In particular, does anyone know of any case where a different algorithm would work better?

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• C2B2 is now an Application Grid Specialized Partner

  - by JuergenKress

  Thanks to C2B2 to become an Application Grid Specialized Oracle Gold Partner. With the Specialization C2B2 has proven successful implementations of WebLogic and certification of their WebLogic experts. You as a customer can choose our Specialized partners to make your project successful! If you want to become Specialized please make sure that you join our Oracle WebLogic Partner Community: For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: c2b2,Apps Grid Certification,Implementation Specialist,Apps Grid Specialist,Oracle education,Glassfish,Jürgen Kress,WebLogic Community,Oracle,OPN

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• REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th

  - by Javier Puerta

  REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26thJoin us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for the EMEA Partner Kickoff at the link below: Region Date / Time EMEA Tuesday, June 26th @ 15:00 CET (14:00 UK)

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• 24 Hours of PASS (September 2014): Summit Preview Edition

  - by Sergio Govoni

  Which sessions you can expect to find at the next PASS Summit 2014 ? Find it out on September 09, 2014 (12:00 GMT) at the free online event: 24 Hours of PASS: Summit Preview Edition.Register now at this link.No matter from what part of the world you will follow the event, the important thing is to know that they will be 24 hours of continuous training on SQL Server and Business Intelligence on your computer!

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• Webcast WebCenter Content, April 11th, 2012

  - by rituchhibber

  Our next WebCenter Content webcast will be on April 10th, 2012. This WebCast will help you to prepare yourself for the WebCenter Content Certified Implementation Specialist EXAM. Webcast Details: Date Topic Speaker Web Call Details Intercall Details  April 10th                WebCenter Content   Refresh     Course      Markus NeubauerSilburyWebCenter ContentSpecialized Partner Join Webcast Dial-in numbers:CC/SP: 1579222/9221 Time: 12:00 -15:00 CET Break around 13:30 Conference ID/Key: 9819145/1004 For more details, please click here.

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• SOA, Could & Service Technology Symposium VIP pass 50% discount

  - by JuergenKress

  A series of podcasts, brought to you by Arcitura Education, SOASchool.com and CloudSchool.com in co-operation with the International Service Technology Symposium Conference Series, and the Prentice Hall Service Technology Series from Thomas Erl. As Part II of this Special Podcast Series, individuals will be able to tune into six distinct audio podcasts with expert speakers for the upcoming 5th International SOA, Cloud + Service Technology Symposium in London, UK on September 24-25, 2012. SOA, Cloud and Service Technology Symposium 2012 For Conference Details please visit the registration page Oracle promotion discount please enter during the registration the code DJMXZ370 Oracle Specialized SOA & BPM Partners at the conference: Oracle Specialized partners have proven their skills by certifications and customer references. To find a local Specialized partner please visit http://solutions.oracle.com SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Cloud,SOA Governance,SOA Symposium,Thomas Erl,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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• Product Support Webcast for Existing Customers: Security Scenarios with Oracle WebCenter Content

  - by John Klinke

  Learn how user authentication and authorization is now implemented in Oracle WebCenter Content by attending this 1-hour Advisor Webcast "Security Scenarios with WebCenter Content" on September 27, 2012 at 11:00am Eastern (16:00 UK / 17:00 CET / 8:00am Pacific / 9:00am Mountain) This 1-hour session is recommended for technical and functional users of Oracle WebCenter Content. In this session, we will explain how user authentication and authorization is implemented in WebCenter Content 11g as well as ways that single sign-on (SSO) can be used. Topics will include: - How authentication and authorization was handled in previous WebCenter Content Server versions - The WebLogic Server mechanisms now used to provide user access and content security - Dealing with external and internal users - Overview of the WebLogic Server LDAP provider configuration - How to differentiate Roles and Accounts - WebCenter Content credential mapping - Single Sign-on (SSO) - SAML and Kerberos Register now at http://bit.ly/PH7zDj

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• Do you want to learn about developing Web, Mobile and beyond Oracle based applications? Join our online virtual event on November 26th

  - by JuergenKress

  Learn about the latest innovations in Oracle ADF. Our virtual event provides sessions that range from introductory to deep dive, covering Oracle’s strategic framework for developing multi-channel enterprise applications for the Oracle platforms. Multiple tracks cover every interest and every level and include live online Q&A chats with Oracle’s technical staff. For details please visit our registration page. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: ADF,ADF mobile,education,training,Oracle OpenWorld,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• PASS Summit Location Redux

  - by andyleonard

  Introduction To quote Ronald Reagan, " There you go again ." The Professional Association for SQL Server (PASS) is considering locations for future PASS Summits. The apparent answer is: You Can Have The Summit Anywhere You Want... ... as long as it's in Seattle. PASS conducted a survey on this about a year ago, and I commented on the results and PASS' (mis-)interpretation of said results in a post entitled On PASS Summit Locations, Time Will Tell . "It's About Community" I think every member of the...(read more)

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• How to handle this unfortunately non hypothetical situation with end-users?

  - by User Smith

  I work in a medium sized company but with a very small IT force. Last year (2011), I wrote an application that is very popular with a large group of end-users. We hit a deadline at the end of last year and some functionality (I will call funcA from now on) was not added into the application that was wanted at the very end. So, this application has been running in live/production since the end of 2011, I might add without issue. Yesterday, a whole group of end-users started complaining that funcA that was never in the application is no longer working. Our priority at this company is that if an application is broken it must be fixed first prior to prioritized projects. I have compared code and queries and there is no difference since 2011, which is proofA. I then was able to get one of the end-users to admit that it never worked proofB, but since then that end-user has went back and said that it was working previously......I believe the horde of end-users has assimilated her. I have also reviewed my notes for this project which has requirements and daily updates regarding the project which specifically states, "funcA not achieved due to time constraints", proofC. I have spoken with many of them and I can see where they could be confused as they are very far from a programming background, but I also know they are intelligent enough to act in a group in order to bypass project prioritization orders in order to get functionality that they want to make their job easier. The worst part is is that now group think is setting in and my boss and the head of IT is actually starting to believe them, even though there is no code or query changes. As far as reviewing the state of the logic it is very cut and dry to the point of if 1 = 1, funcA will not work. So, this is the end of the description of my scenario, but I am trying not to get severally dinged on my performance metrics due to this which would essentially have me moved to fixing a production problem that doesn't exist that will probably take over 1 month. I am looking for direct answers to this question. This question is not for rants, polling, or discussions as this is not the format for StackExchange. Please don't downvote me too terribly it is pretty common on this specific site of stack, I am looking for honest answers to this situation and I couldn't find a forum more appropriate.

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