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  • Windows 7 accounts on a 2008r2 DC keep getting locked out randomly

    - by Matt
    As the title states, this happens randomly to Windows 7 accounts on our Windows 2008R2 domain controller. We just had this start happening after changing from 123together hosted exchange to Rackspace hosted exchange. Also around this time our passwords on the DC started expiring, but not the exact day, and everyone has different days they need to change it before. It has only affected 10 out of 30 accounts, and I see no link between them. What are some fixes I should run or things to look for?

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  • Can not get working Lotus Traveler + iPhone

    - by PeterMmm
    The iPhone can connect to the Notes web mail. But when i get to configure ActiveSync the iPhone ask for my "Exchange user password" and then reports "Cannot connect to the server". What could be wrong ? What must run on the server, what is my "Exchange password" the same as the notes web mail password ?

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  • GWT Acegi alternative

    - by DroidIn.net
    I'm starting new project. The client interface is based on GWT (and GXT) I have no say it's predetermined. However I can pick and choose as far as server side so I can have some fun and hopefully learn something new in the process. Some requirements are : Exchange with server will be through use of JSON, most if not all of UI will be generated by GWT (JS) on the client, so the client/serve exchange will be limited to data exchange as much as possible No Hibernate (it's not really supported on the proprietary db I will be connecting to). In the past projects people would use JDBC or iBATIS Some sort of IoC (I'm thinking Guice just to stick with Google) Some sort of Security framework based on LDAP. In the past we would use Spring security (Acegi) but it wasn't ideal and we had to customize it a lot So basically should I stick with tried-and-true Spring/Acegi or try something based on Guice? And what that "something" would be and how mature is it?

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  • Light Voip and IM server for small teams

    - by Sihan Zheng
    So I have a small group that would need a self hosted Im/voip and possibly video conferencing solution. My goal is for a small group of people (no more than 40) to be able to collaborate within a local area network. I need something that is self hosted, so unfortunately outside solutions like Skype and hosted Lync would not work. I'm looking for something that would allow both one on one, and group communication, so and IRC server would not work. I'm hopefully looking for something that does not require multiple servers, or is too complex to set up. As a student, I have a license of Lync 2013, but setting that up on a single server without active directory is practically impossible. Would Lync 2010 be easier to do on a single server? Are there any other good solutions? Thanks

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  • Remotely managing Hyper-V VMs from Windows 8 Client

    - by Vazgen
    Currently, I have a core Hyper-V Server hosting VMs for a domain controller and several domain-joined VDI infrastructure servers. The VMs are connected in that domain environment, but the remote management of the physical Hyper-V Server is set up using the same WORKGROUP (as the Windows 8 client I'm managing from) This makes it cumbersome to manage the VMs hosted on the physical server from my remote management Windows 8 client because I can only connect to the physical Hyper-V server and not the individual VMs hosted inside. Can I make my set up more flexible by hosting a second domain controller in a VM hosted on my Windows 8 machine and switching my remote management set up to use the same domain through? Meaning ALL physical and virtual machines including the VDI infrastructure under the same domain? I'm new to this just looking for some suggestions.

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  • MX Records - go to two servers?

    - by Jim Beam
    Right now I have a single mail server for IMAP. Let's say I want to introduce Exchange but not all users will be on it. Some users will be on my "legacy" IMAP, others on the "new" Exchange. Is it possible to "split up" your users (from the same e-mail domain) on two services like this? What would the MX records look like? My guess is that this isn't possible, but thought I'd ask. By the way, I realize that Exchange can offer IMAP and all that, but my question is more about splitting users across services and the MX records. The actual protocols above are only examples.

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  • Remote Desktop Services In A Virtual VMWare Environment

    - by Christopher W. Szabo
    I have a quick question regarding Microsoft Remote Desktop Services in a virtualized environment using VMWare. This environment will actually be hosted in a large data center with in a cloud that is offered. This particular data center has the ability to establish high speed point to point connections with customers via metro-ethernet who are hosted in the cloud. The result is that customers can actually host their corporate domain in the data center's cloud. Put the merits of such a configuration aside for the time being. Believe me when I say that the cloud is stable and had enough hardware behind it to rival a dedicated cabinet. My question has to do with RDS in a virtual environment, which would amount to virtual desktops hosted on a virtual server. I've read that this works without issue using Hyper-V and VMWare. But before I take the plunge I wanted to get some feedback from the community.

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  • Outgoing mail from linux not being delivered

    - by Jason
    I can't seem to send mail through my php scripts or through the linux console on my Centos 5.5 LAMP server, when the email is addressed to go to a domain that is hosted by my box. I think it is something to do with the email routing internally, or the DNS servers that the box uses not reporting the correct MX records. Basically my box doesn't host any mail, it's all hosted on google apps. My name servers are hosted by a 3rd party provider and I am using webmin. Webmin doesn't recognise the settings on the 3rd party provider. I'm unsure how to fix this. Previously when I had this problem on a cpanel server, I would edit the remotedomains and localdomains files, moving domains from one file to another and it would fix the problem. What information do I need to provide for anyone to work out what the issue is? Thanks

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  • Accessing ArrayBuffer from PHP $_POST after xmlHTTPrequest send()

    - by Dan
    I'm following the tuitions on XMLHttpRequest 2 from : https://developer.mozilla.org/en/DOM/XMLHttpRequest/Sending_and_Receiving_Binary_Data and http://www.html5rocks.com/en/tutorials/file/xhr2/#toc-send-arraybuffer They're great tutorials for the client side, and here is a working extract from my script: var imagebuffer = new ArrayBuffer(size); // create the readonly memory buffer var imagedata= new Uint8Array(imagebuffer); // create a view to manipulate data // do some cool stuff with imagedata var exchange=new XMLHttpRequest(); exchange.open("POST",url,true); exchange.send(arraybuffer); So far so good, and I can see from the both client and server control panels that plenty of data is being transferred. Here's my problem: how do I access the ArrayBuffer with PHP at the server? I'm used to the $_POST superglobal wanting parameters passing from a HTML form so it can be accessed as an array but I can't find any reference for how to access this binary array and stick it in my MySQL database.

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  • /etc/hosts.deny ignored in Ubuntu 14.04

    - by Matt
    I have Apache2 running on Ubuntu 14.04LTS. To begin securing network access to the machine, I want to start by blocking everything, then make specific allow statements for specific subnets to browse to sites hosted in Apache. The Ubuntu Server is installed with no packages selected during install, the only packages added after install are: apt-get update; apt-get install apache2, php5 (with additional php5-modules), openssh-server, mysql-client Following are my /etc/hosts.deny & /etc/hosts.allow settings: /etc/hosts.deny ALL:ALL /etc/hosts.allow has no allow entries at all. I would expect all network protocols to be denied. The symptom is that I can still web browse to sites hosted on the Apache web server even though there is a deny all statement in /etc/hosts.deny The system was rebooted after the deny entry was added. Why would /etc/hosts.deny with ALL:ALL be ignored and allow http browsing to sites hosted on the apache web server?

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  • VPN provider for remote access to servers from a known IP address

    - by brentkeller
    My organization has a few servers that are being hosted by a provider and we limit remote access to a whitelist and deny access to any IPs not on the whitelist. We would like to find a hosted VPN service that we can connect to that would give us a known IP that we could add to our whitelist and gain access to the servers while on the road. Does anyone know of any such services? I don't think we can just setup the VPN built in to Windows Server since the servers are hosted. Any suggestions would be appreciated.

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  • Errors in Decimal Calcs within def clean method?

    - by allanhenderson
    I'm attempting a few simple calculations in a def clean method following validation (basically spitting out a euro conversion of retrieved uk product price on the fly). I keep getting a TypeError. Full error reads: Cannot convert {'product': , 'invoice': , 'order_discount': Decimal("0.00"), 'order_price': {...}, 'order_adjust': None, 'order_value': None, 'DELETE': False, 'id': 92, 'quantity': 8} to Decimal so I guess django is passing through the entire cleaned_data form to Decimal method. Not sure where I'm going wrong - the code I'm working with is: def clean_order_price(self): cleaned_data = self.cleaned_data data = self.data order_price = cleaned_data.get("order_price") if not order_price: try: existing_price = ProductCostPrice.objects.get(supplier=data['supplier'], product_id=cleaned_data['product'], is_latest=True) except ProductCostPrice.DoesNotExist: existing_price = None if not existing_price: raise forms.ValidationError('No match found, please enter new price') else: if data['invoice_type'] == 1: return existing_price.cost_price_gross elif data['invoice_type'] == 2: exchange = EuroExchangeRate.objects.latest('exchange_date') calc = exchange.exchange_rate * float(existing_price.cost_price_gross) calc = Decimal(str(calc)) return calc return cleaned_data If the invoice is of type 2 (a euro invoice) then the system should grab the latest exchange rate and apply that to the matching UK pound price pulled through to get euro result. Should performing a decimal conversion be a problem within def clean method? Thanks

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  • TFS 2012 or TFS Azure (Preview)

    - by Fore
    We want to migrate our current TFS 2010 solution that's hosted today in one of our own servers to TFS 2012 hosted somewhere else. We don't want to handle the servers any more, and therefor are looking at alternatives. TFS preview / Azure is one alternative, hosted in the cloud, but I'm not that happy with forcing users to use live id, and we don't have an AD. My second thought was to create a Azure virtual mashine, and there install and host TFS 2012. Is there any downsides with this? Compared to the price of bying a VPS this is cheap and feels reliable in Azure? Do you have any other ideas?

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  • Blogger.com kills FTP

    - by Daniel Moth
    History (you can safely ignore) Back in 2002 I came across some (almost) free Linux/Apache space and set up my first manually-created HTML-based home page, which still exists: http://www.danielmoth.com/. In 2004 I wanted to have a blog that would be hosted on a sub-folder of my domain, and at the same time I did not want to mess with setting up a blog engine myself. I found the perfect solution in blogger.com, which offered a web interface for creating blog posts (and managing the pages' template) and it would then use FTP to upload HTML pages to my space (no server-side programming/installation required at all)! FTP feature dropped by blogger.com Unfortunately, along the way Google purchased blogger.com and a couple of months ago they announced that they decided to kill the FTP feature, and they are forcing customers using that feature to have their content hosted (in an opaque way) on Google's servers. Even though I prefer having my content on my own space, I would have considered moving it to Google's servers if I could host my blog in a sub-folder and preserve my full blog URL: http://www.danielmoth.com/Blog/ (including my home pages being hosted at the root of the domain). Sadly, that is not possible. What now So I decided to move my blog somewhere else. I'll document on the next few posts how I did that (inc. a tool I wrote) in case it helps someone else in the same situation and also as a reminder to me if I need to do something like this again in the future. Comments about this post welcome at the original blog.

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  • Using an Apt Repository for Paid Software Updates

    - by Scott Warren
    I'm trying to determine a way to distribute software updates for a hosted/on-site web application that may have weekly and/or monthly updates. I don't want the customers who use the on-site product to have to worry about updating it manually I just want it to download and install automatically ala Google Chrome. I'm planning on providing an OVF file with Ubuntu and the software installed and configured. My first thought on how to distributed software is to create six Apt repositories/channels (not sure which would be better at this point) that will be accessed through SSH using keys so if a customer doesn't renew their subscription we can disable their account: Beta - Used internally on test data to check the package for major defects. Internal - Used internally on live data to check the package for defects (dog fooding stage). External 1 - Deployed to 1% of our user base (randomly selected) to check for defects. External 9 - Deployed to 9% of our user base (ramdonly selected) to check for defects. External 90 - Deployed to the remaining 90% of users. Hosted - Deployed to the hosted environment. It will take a sign off at each stage to move into the next repository in case problems are reported. My questions to the community are: Has anyone tried something like this before? Can anyone see a downside to this type of a procedure? Is there a better way?

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  • Google Analytics setting cookies on static content despite being on entirely separate domain

    - by Donald Jenkins
    I recently decided to comply with the YSlow recommendation that static content is hosted on a cookieless domain. As I already use the root of my domain (donaldjenkins.com) to host my website—on which Google Analytics sets a few cookies—that meant I had to move the CNAME URL for the CDN serving the static files from cdn.donaldjenkins.com to an entirely separate, dedicated domain. I purchased cdn.dj (yes, it's a real Djibouti domain name), hosted the files on the root (which contains nothing else, other than a robots.txt file) and set a CNAME of e.cdn.dj for the CDN. This setup works, but I was rather surprised to find that YSlow was still flagging the static files for not being cookie-free: here's a screenshot: The cdn.djdomain was new, and was never used for anything other than hosting these static files. Running httpfox on the site shows the _utma and _utmz Google Analytics cookies are being set on the static files listed above—despite their being hosted on an entirely separate, dedicated domain. Here's my Google Analytics code: //Google Analytics tracking code var _gaq=[['_setAccount','UA-5245947-5'],['_trackPageview']]; (function(d,t){var g=d.createElement(t),s=d.getElementsByTagName(t)[0]; g.src=('https:'==location.protocol?'//ssl':'//www')+'.google-analytics.com/ga.js'; s.parentNode.insertBefore(g,s)}(document,'script')); // [END] Google Analytics tracking code I'm not obsessing about this issue—I know it's not really affecting server performance—but I'd like to just understand what is causing it not to go away...

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  • Guest Blog: Secure your applications based on your business model, not your application architecture, by Yaldah Hakim

    - by Darin Pendergraft
    Today’s businesses are looking for new ways to engage their customers, embrace mobile applications, while staying in compliance, improving security and driving down costs.  For many, the solution to that problem is to host their applications with a Cloud Services provider, but concerns that a hosted application will be less secure continue to cause doubt. Oracle is recognized by Gartner as a leader in the User Provisioning and Identity and Access Governance magic quadrants, and has helped thousands of companies worldwide to secure their enterprise applications and identities.  Now those same world class IDM capabilities are available as a managed service, both for enterprise applications, as well has Oracle hosted applications. --- Listen to our IDM in the cloud podcast to hear Yvonne Wilson, Director of the IDM Practice in Cloud Service, explain how Oracle Managed Services provides IDM as a service ---Selecting OracleManaged Cloud Services to deploy and manage Oracle Identity Management Services is a smart business decision for a variety of reasons. Oracle hosted Identity Management infrastructure is deployed securely, resilient to failures, and supported by Oracle experts. In addition, Oracle  Managed Cloud Services monitors customer solutions from several perspectives to ensure they continue to work smoothly over time. Customers gain the benefit of Oracle Identity Management expertise to achieve predictable and effective results for their organization.Customers can select Oracle to host and manage any number of Oracle IDM products as a service as well as other Oracle’s security products, providing a flexible, cost effective alternative to onsite hardware and software costs.Security is a major concern for all organizations- making it increasingly important to partner with a company like Oracle to ensure consistency and a layered approach to security and compliance when selecting a cloud provider.  Oracle Cloud Service makes this possible for our customers by taking away the headache and complexity of managing Identity management infrastructure and other security solutions. For more information:http://www.oracle.com/us/solutions/cloud/managed-cloud-services/overview/index.htmlTwitter-https://twitter.com/OracleCloudZoneFacebook - http://www.facebook.com/OracleCloudComputing

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  • Using an Apt Repository for Paid Software Updates

    - by Scott Warren
    I'm trying to determine a way to distribute software updates for a hosted/on-site web application that may have weekly and/or monthly updates. I don't want the customers who use the on-site product to have to worry about updating it manually I just want it to download and install automatically ala Google Chrome. I'm planning on providing an OVF file with Ubuntu and the software installed and configured. My first thought on how to distributed software is to create six Apt repositories/channels (not sure which would be better at this point) that will be accessed through SSH using keys so if a customer doesn't renew their subscription we can disable their account: Beta - Used internally on test data to check the package for major defects. Internal - Used internally on live data to check the package for defects (dog fooding stage). External 1 - Deployed to 1% of our user base (randomly selected) to check for defects. External 9 - Deployed to 9% of our user base (randomly selected) to check for defects. External 90 - Deployed to the remaining 90% of users. Hosted - Deployed to the hosted environment. It will take a sign off at each stage to move into the next repository in case problems are reported. My questions to the community are: Has anyone tried something like this before? Can anyone see a downside to this type of a procedure? Is there a better way?

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  • SQLRally Nordic gets underway

    - by Rob Farley
    PASS is becoming more international, which is great. The SQL Community has always been international – it’s not as if data is only generated in North America. And while it’s easy for organisations to have a North American focus, PASS is taking steps to become international. Regular readers will be aware that I’m one of three advisors to the PASS Board of Directors, with a focus on developing PASS as a more global organisation. With this in mind, it’s great that today is Day 1 of SQLRally Nordic, being hosted in in Sweden – not only a non-American country, but one that doesn’t have English as its major language. The event has been hosted by the amazing Johan Åhlén and Raoul Illyés, two guys who I met earlier this year, but the thing that amazes me is the incredible support that this event has from the SQL Community. It’s been sold out for a long time, and when you see the list of speakers, it’s not surprising. Some of the industry’s biggest names from Microsoft have turned up, including Mark Souza (who is also a PASS Director), Thomas Kejser and Tobias Thernström. Business Intelligence experts such as Jen Stirrup, Chris Webb, Peter Myers, Marco Russo and Alberto Ferrari are there, as are some of the most awarded SQL MVPs such as Itzik Ben-Gan, Aaron Bertrand and Kevin Kline. The sponsor list is also brilliant, with names such as HP, FusionIO, SQL Sentry, Quest and SolidQ complimented by Swedish companies like Cornerstone, Informator, B3IT and Addskills. As someone who is interested in PASS becoming global, I’m really excited to see this event happening, and I hope it’s a launch-pad into many other international events hosted by the SQL community. If you have the opportunity, thank Johan and Raoul for putting this event on, and the speakers and sponsors for helping support it. The noise from Twitter is that everything is going fantastically well, and everyone involved should be thoroughly congratulated! @rob_farley

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  • CloudMail

    - by kaleidoscope
    In Web Applications, we often come across requirement of sending and receiving emails through our application. So same can be for the applications hosted on Azure. So Do you want to send email from an application hosted on Azure? CloudMail is one of the possible answers. CloudMail is designed to provide a small, effective and reliable solution for sending email from the Azure platform directly addressing several problems that application developers face. Microsoft does not provide an SMTP Gateway (yet) so the application is forced to connect directly to one hosted somewhere else, on another network. So to implement such functionality one of the possible option is using Free email providers. This might be fine for testing, but do you really want to rely on a free service in production? There can be other issues with this approach like if your chosen SMTP gateway is down or there are connection problems? Again there can be some specific requirement that, you want to send email via a company’s mail server, from inside their firewall. CloudMail solves these problems by providing a small client library that you can use in your solution to send emails from you application and a Windows Service that you run inside your companies network that acts as a relay. Because the send and relay are disconnected there are no lost emails and you can send from your own SMTP Gateway.   CloudMail is in its Beta version and available for download here.   Technorati Tags: Geeta,Azure Email,CloudMail

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  • Password protect an alias virtual difrecory

    - by Jason
    I have a main domain being hosted through CPanel. I also have a sub-domain that I would like to appear as a path under the main domain instead of as a sub-domain. So I have: http://example.com/ pointing to the main hosted file. http://example.com/mydir pointing to the subdomain files. This is achieved by a httpd.conf include from the main domain section to set an alias: alias /mydir /path/to/subdomain/files/ Now, that works fine so far. The problem is that if a .htaccess file under /path/to/the/subdomain/files/ contains an error, the alias is completely skipped, and /mydir goes instead to the main host files. That is kind of surprising to me - I would expect an error to return an error instead. Now the killer: if I try to password protect /path/to/subdomain/files/, then trying to access http://example.com/mydir will again attempt to deliver from under the main hosted files and not from /path/to/subdomain/files/ I am not seeing any errors reported on the .htaccess file in the apache error log, so I am assuming the .htaccess is valid: AuthUserFile /path/to/valid/readable/.htpasswd AuthName "Secure Access" AuthType Basic Require valid-user This kind of behaviour does not seem right to me. Is there something obvious that could be causing it? Or is this just the way it works? Perhaps using an alias is the wrong way to go?

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  • Password protect an alias virtual directory

    - by Jason
    I have a main domain being hosted through CPanel. I also have a sub-domain that I would like to appear as a path under the main domain instead of as a sub-domain. So I have: http://example.com/ pointing to the main hosted file. http://example.com/mydir pointing to the subdomain files. This is achieved by a httpd.conf include from the main domain section to set an alias: alias /mydir /path/to/subdomain/files/ Now, that works fine so far. The problem is that if a .htaccess file under /path/to/the/subdomain/files/ contains an error, the alias is completely skipped, and /mydir goes instead to the main host files. That is kind of surprising to me - I would expect an error to return an error instead. Now the killer: if I try to password protect /path/to/subdomain/files/, then trying to access http://example.com/mydir will again attempt to deliver from under the main hosted files and not from /path/to/subdomain/files/ I am not seeing any errors reported on the .htaccess file in the apache error log, so I am assuming the .htaccess is valid: AuthUserFile /path/to/valid/readable/.htpasswd AuthName "Secure Access" AuthType Basic Require valid-user This kind of behaviour does not seem right to me. Is there something obvious that could be causing it? Or is this just the way it works? Perhaps using an alias is the wrong way to go?

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  • SSIS - Access Denied with UNC paths - The file name is a device or contains invalid characters

    - by simonsabin
    I spent another day tearing my hair out yesterday trying to resolve an issue with SSIS packages runnning in SQLAgent (not got much left at the moment, maybe I should contact the SSIS team for a wig). My situation was that I am deploying packages to a development server, and to provide isolation I was running jobs with a proxy account that only had access to the development servers. Proxies are an awesome feature and mean that you should never have to "just run the job as sysadmin". The issue I was facing was that the job step was failing. The job step was a simple execution of the package.The following errors appeared in my log file. I always check the "Log step output in history" for a job step, this ensures you get all the output from the command that you run. I'll blog about this later. If looking at the output in sysdtslog90 then you will have an entry with datacode -1073573533 and error message File or directory "<filename>" represented by connection "<connection>" does not exist.  Not exactly helpful. If you get the output from the console then you will also get these errors. 0xC0202070 "The file name property is not valid. The file name is a device or contains invalid characters." 0xC001401E "specified in the connection was not valid." It appears this error is due to the use of a UNC path and the account runnnig the package not having access to all the folders in the path. Solution To solve this you need to ensure that the proxy account has access to ALL folders in the path you are accessing. To check this works, logon as the relevant proxy user, or run a command window as the specified user. Then try and do net use \\server\share and then do a dir for each folder in the path and check you have access. If these work and you still have the problem then you have some other problem, sorry. The following are posts on experts exchange that also discuss this,http://www.experts-exchange.com/Microsoft/Development/MS-SQL-Server/SSIS/Q_24056047.htmlhttp://www.experts-exchange.com/Microsoft/Development/MS-SQL-Server/SSIS/Q_23968903.html This blog had a post about it being a 64 bit issue. That definitely wasn't the issue for me as I was on a 32 bit server http://blogs.perkinsconsulting.com/post/64-bit-SQL-Server-2005-SSIS-and-UNC-paths-Part-2.aspx  

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  • Mauritius Software Craftsmanship Community

    There we go! I finally managed to push myself forward and pick up an old, actually too old, idea since I ever arrived here in Mauritius more than six years ago. I'm talking about a community for all kind of ICT connected people. In the past (back in Germany), I used to be involved in various community activities. For example, I was part of the Microsoft Community Leader/Influencer Program (CLIP) in Germany due to an FAQ on Visual FoxPro, actually Active FoxPro Pages (AFP) to be more precise. Then in 2003/2004 I addressed the responsible person of the dFPUG user group in Speyer in order to assist him in organising monthly user group meetings. Well, he handed over management completely, and attended our meetings regularly. Why did it take you so long? Well, I don't want to bother you with the details but short version is that I was too busy on either job (building up new companies) or private life (got married and we have two lovely children, eh 'monsters') or even both. But now is the time where I was starting to look for new fields given the fact that I gained some spare time. My businesses are up and running, the kids are in school, and I am finally in a position where I can commit myself again to community activities. And I love to do that! Why a new user group? Good question... And 'easy' to answer. Since back in 2007 I did my usual research, eh Google searches, to see whether there existing user groups in Mauritius and in which field of interest. And yes, there are! If I recall this correctly, then there are communities for PHP, Drupal, Python (just recently), Oracle, and Linux (which used to be even two). But... either they do not exist anymore, they are dormant, or there is only a low heart-beat, frankly speaking. And yes, I went to meetings of the Linux User Group Meta (Mauritius) back in 2010/2011 and just recently. I really like the setup and the way the LUGM is organised. It's just that I have a slightly different point of view on how a user group or community should organise itself and how to approach future members. Don't get me wrong, I'm not criticizing others doing a very good job, I'm only saying that I'd like to do it differently. The last meeting of the LUGM was awesome; read my feedback about it. Ok, so what's up with 'Mauritius Software Craftsmanship Community' or short: MSCC? As I've already written in my article on 'Communities - The importance of exchange and discussion' I think it is essential in a world of IT to stay 'connected' with a good number of other people in the same field. There is so much dynamic and every day's news that it is almost impossible to keep on track with all of them. The MSCC is going to provide a common platform to exchange experience and share knowledge between each other. You might be a newbie and want to know what to expect working as a software developer, or as a database administrator, or maybe as an IT systems administrator, or you're an experienced geek that loves to share your ideas or solutions that you implemented to solve a specific problem, or you're the business (or HR) guy that is looking for 'fresh' blood to enforce your existing team. Or... you're just interested and you'd like to communicate with like-minded people. Meetup of 26.06.2013 @ L'arabica: Of course there are laptops around. Free WiFi, power outlet, coffee, code and Linux in one go. The MSCC is technology-agnostic and spans an umbrella over any kind of technology. Simply because you can't ignore other technologies anymore in a connected IT world as we have. A front-end developer for iOS applications should have the chance to connect with a Python back-end coder and eventually with a DBA for MySQL or PostgreSQL and exchange their experience. Furthermore, I'm a huge fan of cross-platform development, and it is very pleasant to have pure Web developers - with all that HTML5, CSS3, JavaScript and JS libraries stuff - and passionate C# or Java coders at the same table. This diversity of knowledge can assist and boost your personal situation. And last but not least, there are projects and open positions 'flying' around... People might like to hear others opinion about an employer or get new impulses on how to tackle down an issue at their workspace, etc. This is about community. And that's how I see the MSCC in general - free of any limitations be it by programming language or technology. Having the chance to exchange experience and to discuss certain aspects of technology saves you time and money, and it's a pleasure to enjoy. Compared to dusty books and remote online resources. It's human! Organising meetups (meetings, get-together, gatherings - you name it!) As of writing this article, the MSCC is currently meeting every Wednesday for the weekly 'Code & Coffee' session at various locations (suggestions are welcome!) in Mauritius. This might change in the future eventually but especially at the beginning I think it is very important to create awareness in the Mauritian IT world. Yes, we are here! Come and join us! ;-) The MSCC's main online presence is located at Meetup.com because it allows me to handle the organisation of events and meeting appointments very easily, and any member can have a look who else is involved so that an exchange of contacts is given at any time. In combination with the other entities (G+ Communities, FB Pages or in Groups) I advertise and manage all future activities here: Mauritius Software Craftsmanship Community This is a community for those who care and are proud of what they do. For those developers, regardless how experienced they are, who want to improve and master their craft. This is a community for those who believe that being average is just not good enough. I know, there are not many 'craftsmen' yet but it's a start... Let's see how it looks like by the end of the year. There are free smartphone apps for Android and iOS from Meetup.com that allow you to keep track of meetings and to stay informed on latest updates. And last but not least, there is a Trello workspace to collect and share ideas and provide downloads of slides, etc. Trello is also available as free smartphone app. Sharing is caring! As mentioned, the #MSCC is present in various social media networks in order to cover as many people as possible here in Mauritius. Following is an overview of the current networks: Twitter - Latest updates and quickies Google+ - Community channel Facebook - Community Page LinkedIn - Community Group Trello - Collaboration workspace to share and develop ideas Hopefully, this covers the majority of computer-related people in Mauritius. Please spread the word about the #MSCC between your colleagues, your friends and other interested 'geeks'. Your future looks bright Running and participating in a user group or any kind of community usually provides quite a number of advantages for anyone. On the one side it is very joyful for me to organise appointments and get in touch with people that might be interested to present a little demo of their projects or their recent problems they had to tackle down, and on the other side there are lots of companies that have various support programs or sponsorships especially tailored for user groups. At the moment, I already have a couple of gimmicks that I would like to hand out in small contests or raffles during one of the upcoming meetings, and as said, companies provide all kind of goodies, books free of charge, or sometimes even licenses for communities. Meeting other software developers or IT guys also opens up your point of view on the local market and there might be interesting projects or job offers available, too. A community like the Mauritius Software Craftsmanship Community is great for freelancers, self-employed, students and of course employees. Meetings will be organised on a regular basis, and I'm open to all kind of suggestions from you. Please leave a comment here in blog or join the conversations in the above mentioned social networks. Let's get this community up and running, my fellow Mauritians! Recent updates The MSCC is now officially participating in the O'Reilly UK User Group programm and we are allowed to request review or recension copies of recent titles. Additionally, we have a discount code for any books or ebooks that you might like to order on shop.oreilly.com. More applications for user group sponsorship programms are pending and I'm looking forward to a couple of announcement very soon. And... we need some kind of 'corporate identity' - Over at the MSCC website there is a call for action (or better said a contest with prizes) to create a unique design for the MSCC. This would include a decent colour palette, a logo, graphical banners for Meetup, Google+, Facebook, LinkedIn, etc. and of course badges for our craftsmen to add to their personal blogs and websites. Please spread the word and contribute. Thanks!

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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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