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  • SQLAuthority News Author Visit to Nepal TechMela 2 Technical Sessions

    Microsoft MDP Nepal is going to organize a Tech Mela for the IT community of Nepal on March 29 & 30, 2010 (2066 Chaitra 16 & 17), Monday and Tuesday, at the Russian Center for Science & Culture, Kamalpokhari, Kathmandu. The objective of the event is to enhance and exchange knowledge about Information Technology, as [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Attend the Free Launch 2010 Technical Readiness Series, Featuring Microsoft Visual Studio 2010

    Visual Studio 2010 is packed with powerful new features that simplify the entire development process from design to deployment. Explore innovative Web technologies and frameworks that can help you build dynamic Web applications and scale them to the cloud. Register now....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • FREE Technical Training on Windows Server 2012 Virtualization / Hyper-V / Private Cloud

    - by KeithMayer
    Microsoft Learning partnered with the Microsoft Server and Tools team and Developer and Platform Evangelism (DPE) to deliver the “Windows Server 2012 Jump Start: Preparing for the Datacenter Evolution” on June 20-21, 2012. Thanks to an amazing product and a phenomenal team effort, this event shattered two Jump Start records with 2,064 attendees from 103 different countries and extremely positive event feedback! We are excited to announce the release of the HD-quality video recordings available on TechNet Videos now!For complete details: http://aka.ms/TrainWS12JSIf I can help with any other learning topics, please feel free to connect with me and let me know!HTH,Keith http://keithmayer.com | Twitter: @KeithMayer | LinkedIn: http://linkedin.com/in/KeithM

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  • What technical test should I give to a job candidate

    - by Romain Braun
    I'm not sure if this is the right stackexhange website, but : I have three candidates coming in tomorrow. One has 15 years of experience in PHP, and the two others have about 1 year of experience in PHP/ frontend development. For the last ones I was thinking about a test where they would have to develop a web app allowing users to manage other users, as in : Display a list of users, display a single user, modify an user, and add extended properties to an user. This way it would feature html, css, js, ajax, php and SQL. Do you think this would be a good test? What test should I give to the first one? He needs something much more difficult, I guess. I'm also listening, if you have any advice/ideas about what makes a good developer, and what I should pay attention to in the guys' codes. I was also considering thinking outside of the box, more algorithm-related, and asked him to make the fastest function to tell if a number is a prime number, because there are a lot of optimizations you can apply to such a function. They have one day to do it.

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  • Technical Article: Experimenting with Java Timers

    - by Tori Wieldt
    OTN's new tech article is "Experimenting with Java Timers" by T. Lamine Ba. This article studies time—how Java handles timers and the scheduling of tasks. Java timers are utilities that let you execute threads or tasks at a predetermined future time, and these tasks can be repeated according to a set frequency. The article starts with a simple "Hello World" program in a web application that's composed of JavaServer Pages (JSP) and uses the model-control-view (MVC) design pattern. The IDE used in this article is NetBeans IDE 7.1, but you can use any IDE that supports Java. "Experimenting with Java Timers" demonstrates how to get started scheduling jobs with Java. To learn about Swing timers, check out the Java tutorial "How to Use Swing Timers" and additional information in the Java Platform, Standard Edition 7 API Specification for Class Timer. 

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  • The first in-depth technical analysis of VP8

    <b>Diary Of An x264 Developer:</b> "Back in my original post about Internet video, I made some initial comments on the hope that VP8 would solve the problems of web video by providing a supposed patent-free video format with significantly better compression than the current options of Theora and Dirac."

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  • Announcing an Upgrading How-To Technical Paper for WebLogic 11g

    - by Oracle Retail Documentation Team
    Oracle Retail has published a document on My Oracle Support (https://support.oracle.com) that provides you with guidance on how to upgrade from WebLogic11g 10.3.3 to WebLogic11g 10.3.4. The goal of this document is not to be a substitute for WebLogic documentation but to illustrate how Oracle Retail approached and performed its upgrade.   Doc ID: 1432575.1This document provides information about how to upgrade to WebLogic 10.3.4 and how to complete related component upgrades as well. Upgrading from WebLogic 10.3.3 to WebLogic 10.3.4 (rather than performing a separate WLS 10.3.4 installation) is recommended so that you do not have to port information and custom settings from your 10.3.3 installation. The paper addresses the following topics: High Level Steps for Applying WLS 10.3.4 Patch and 1.1.1.4.0 Patch Set JRockit Upgrade (optional for Linux and Sun OS only) WLS 10.3.4 Upgrade using Upgrade Installer SOA 11.1.1.4 Upgrade Forms 11.1.1.4 Upgrade Update DB Patch Assistant Post Patch Instructions Validation

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  • Technical Aspects of SEO

    Nowadays when you search for any or group of words or terms in any of the search engines, you see so many search results for them. But as a user, you search for the required content only in the first few pages. If you do not get the required results, you change your keywords and search for the information in different way.

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  • Another Marketing Conference, part two – the afternoon

    - by Roger Hart
    In my previous post, I’ve covered the morning sessions at AMC2012. Here’s the rest of the write-up. I’ve skipped Charles Nixon’s session which was a blend of funky futurism and professional development advice, but you can see his slides here. I’ve also skipped the Google presentation, as it was a little thin on insight. 6 – Brand ambassadors: Getting universal buy in across the organisation, Vanessa Northam Slides are here This was the strongest enforcement of the idea that brand and campaign values need to be delivered throughout the organization if they’re going to work. Vanessa runs internal communications at e-on, and shared her experience of using internal comms to align an organization and thereby get the most out of a campaign. She views the purpose of internal comms as: “…to help leaders, to communicate the purpose and future of an organization, and support change.” This (and culture) primes front line staff, which creates customer experience and spreads brand. You ensure a whole organization knows what’s going on with both internal and external comms. If everybody is aligned and informed, if everybody can clearly articulate your brand and campaign goals, then you can turn everybody into an advocate. Alignment is a powerful tool for delivering a consistent experience and message. The pathological counter example is the one in which a marketing message goes out, which creates inbound customer contacts that front line contact staff haven’t been briefed to handle. The NatWest campaign was again mentioned in this context. The good example was e-on’s cheaper tariff campaign. Building a groundswell of internal excitement, and even running an internal launch meant everyone could contribute to a good customer experience. They found that meter readers were excited – not a group they’d considered as obvious in providing customer experience. But they were a group that has a lot of face-to-face contact with customers, and often were asked questions they may not have been briefed to answer. Being able to communicate a simple new message made it easier for them, and also let them become a sales and marketing asset to the organization. 7 – Goodbye Internet, Hello Outernet: the rise and rise of augmented reality, Matt Mills I wasn’t going to write this up, because it was essentially a sales demo for Aurasma. But the technology does merit some discussion. Basically, it replaces QR codes with visual recognition, and provides a simple-looking back end for attaching content. It’s quite sexy. But here’s my beef with it: QR codes had a clear visual language – when you saw one you knew what it was and what to do with it. They were clunky, but they had the “getting started” problem solved out of the box once you knew what you were looking at. However, they fail because QR code reading isn’t native to the platform. You needed an app, which meant you needed to know to download one. Consequentially, you can’t use QR codes with and ubiquity, or depend on them. This means marketers, content providers, etc, never pushed them, and they remained and awkward oddity, a minority sport. Aurasma half solves problem two, and re-introduces problem one, making it potentially half as useful as a QR code. It’s free, and you can apparently build it into your own apps. Add to that the likelihood of it becoming native to the platform if it takes off, and it may have legs. I guess we’ll see. 8 – We all need to code, Helen Mayor Great title – good point. If there was anybody in the room who didn’t at least know basic HTML, and if Helen’s presentation inspired them to learn, that’s fantastic. However, this was a half hour sales pitch for a basic coding training course. Beyond advocating coding skills it contained no useful content. Marketers may also like to consider some of these resources if they’re looking to learn code: Code Academy – free interactive tutorials Treehouse – learn web design, web dev, or app dev WebPlatform.org – tutorials and documentation for web tech  11 – Understanding our inner creativity, Margaret Boden This session was the most theoretical and probably least actionable of the day. It also held my attention utterly. Margaret spoke fluently, fascinatingly, without slides, on the subject of types of creativity and how they work. It was splendid. Yes, it raised a wry smile whenever she spoke of “the content of advertisements” and gave an example from 1970s TV ads, but even without the attempt to meet the conference’s theme this would have been thoroughly engaging. There are, Margaret suggested, three types of creativity: Combinatorial creativity The most common form, and consisting of synthesising ideas from existing and familiar concepts and tropes. Exploratory creativity Less common, this involves exploring the limits and quirks of a particular constraint or style. Transformational creativity This is uncommon, and arises from finding a way to do something that the existing rules would hold to be impossible. In essence, this involves breaking one of the constraints that exploratory creativity is composed from. Combinatorial creativity, she suggested, is particularly important for attaching favourable ideas to existing things. As such is it probably worth developing for marketing. Exploratory creativity may then come into play in something like developing and optimising an idea or campaign that now has momentum. Transformational creativity exists at the edges of this exploration. She suggested that products may often be transformational, but that marketing seemed unlikely to in her experience. This made me wonder about Listerine. Crucially, transformational creativity is characterised by there being some element of continuity with the strictures of previous thinking. Once it has happened, there may be  move from a revolutionary instance into an explored style. Again, from a marketing perspective, this seems to chime well with the thinking in Youngme Moon’s book: Different Talking about the birth of Modernism is visual art, Margaret pointed out that transformational creativity has historically risked a backlash, demanding what is essentially an education of the market. This is best accomplished by referring back to the continuities with the past in order to make the new familiar. Thoughts The afternoon is harder to sum up than the morning. It felt less concrete, and was troubled by a short run of poor presentations in the middle. Mainly, I found myself wrestling with the internal comms issue. It’s one of those things that seems astonishingly obvious in hindsight, but any campaign – particularly any large one – is doomed if the people involved can’t believe in it. We’ve run things here that haven’t gone so well, of course we have; who hasn’t? I’m not going to air any laundry, but people not being informed (much less aligned) feels like a common factor. It’s tough though. Managing and anticipating information needs across an organization of any size can’t be easy. Even the simple things like ensuring sales and support departments know what’s in a product release, and what messages go with it are easy to botch. The thing I like about framing this as a brand and campaign advocacy problem is that it makes it likely to get addressed. Better is always sexier than less-worse. Any technical communicator who’s ever felt crowded out by a content strategist or marketing copywriter  knows this – increasing revenue gets a seat at the table far more readily than reducing support costs, even if the financial impact is identical. So that’s it from AMC. The big thought-provokers were social buying behaviour and eliciting behaviour change, and the value of internal communications in ensuring successful campaigns and continuity of customer experience. I’ll be chewing over that for a while, and I’d definitely return next year.      

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  • Can't seem to get C TCP Server-Client Communications Right

    - by Zeesponge
    Ok i need some serious help here. I have to make a TCP Server Client. When the Client connects to server using a three stage handshake. AFterwards... while the Client is running in the terminal, the user enters linux shell commands like xinput list, ls -1, ect... something that uses standard output. The server accepts the commands and uses system() (in a fork() in an infinite loop) to run the commands and the standard output is redirected to the client, where the client prints out each line. Afterward the server sends a completion signal of "\377\n". In which the client goes back to the command prompt asking for a new command and closes its connection and exit()'s when inputting "quit". I know that you have to dup2() both the STDOUT_FILENO and STDERR_FILENO to the clients file descriptor {dup2(client_FD, STDOUT_FILENO). Everything works accept when it comes for the client to retrieve system()'s stdout and printing it out... all i get is a blank line with a blinking cursor (client waiting on stdin). I tried all kinds of different routes with no avail... If anyone can help out i would greatly appreciate it TCP SERVER CODE include #include <sys/socket.h> #include <stdio.h> #include <string.h> #include <netinet/in.h> #include <signal.h> #include <unistd.h> #include <stdlib.h> #include <errno.h> //Prototype void handle_client(int connect_fd); int main() { int server_sockfd, client_sockfd; socklen_t server_len, client_len; struct sockaddr_in server_address; struct sockaddr_in client_address; server_sockfd = socket(AF_INET, SOCK_STREAM, 0); server_address.sin_family = AF_INET; server_address.sin_addr.s_addr = htonl(INADDR_ANY); server_address.sin_port = htons(9734); server_len = sizeof(server_address); bind(server_sockfd, (struct sockaddr *)&server_address, server_len); /* Create a connection queue, ignore child exit details and wait for clients. */ listen(server_sockfd, 10); signal(SIGCHLD, SIG_IGN); while(1) { printf("server waiting\n"); client_len = sizeof(client_address); client_sockfd = accept(server_sockfd, (struct sockaddr *)&client_address, &client_len); if(fork() == 0) handle_client(client_sockfd); else close(client_sockfd); } } void handle_client(int connect_fd) { const char* remsh = "<remsh>\n"; const char* ready = "<ready>\n"; const char* ok = "<ok>\n"; const char* command = "<command>\n"; const char* complete = "<\377\n"; const char* shared_secret = "<shapoopi>\n"; static char server_msg[201]; static char client_msg[201]; static char commands[201]; int sys_return; //memset client_msg, server_msg, commands memset(&client_msg, 0, sizeof(client_msg)); memset(&server_msg, 0, sizeof(client_msg)); memset(&commands, 0, sizeof(commands)); //read remsh from client read(connect_fd, &client_msg, 200); //check remsh validity from client if(strcmp(client_msg, remsh) != 0) { errno++; perror("Error Establishing Handshake"); close(connect_fd); exit(1); } //memset client_msg memset(&client_msg, 0, sizeof(client_msg)); //write remsh to client write(connect_fd, remsh, strlen(remsh)); //read shared_secret from client read(connect_fd, &client_msg, 200); //check shared_secret validity from client if(strcmp(client_msg, shared_secret) != 0) { errno++; perror("Invalid Security Passphrase"); write(connect_fd, "no", 2); close(connect_fd); exit(1); } //memset client_msg memset(&client_msg, 0, sizeof(client_msg)); //write ok to client write(connect_fd, ok, strlen(ok)); // dup2 STDOUT_FILENO <= client fd, STDERR_FILENO <= client fd dup2(connect_fd, STDOUT_FILENO); dup2(connect_fd, STDERR_FILENO); //begin while... while read (client_msg) from server and >0 while(read(connect_fd, &client_msg, 200) > 0) { //check command validity from client if(strcmp(client_msg, command) != 0) { errno++; perror("Error, unable to retrieve data"); close(connect_fd); exit(1); } //memset client_msg memset(&client_msg, 0, sizeof(client_msg)); //write ready to client write(connect_fd, ready, strlen(ready)); //read commands from client read(connect_fd, &commands, 200); //run commands using system( ) sys_return = system(commands); //check success of system( ) if(sys_return < 0) { perror("Invalid Commands"); errno++; } //memset commands memset(commands, 0, sizeof(commands)); //write complete to client write(connect_fd, complete, sizeof(complete)); } } TCP CLIENT CODE #include <sys/types.h> #include <sys/socket.h> #include <stdio.h> #include <string.h> #include <netinet/in.h> #include <arpa/inet.h> #include <unistd.h> #include <stdlib.h> #include <errno.h> #include "readline.c" int main(int argc, char *argv[]) { int sockfd; int len; struct sockaddr_in address; int result; const char* remsh = "<remsh>\n"; const char* ready = "<ready>\n"; const char* ok = "<ok>\n"; const char* command = "<command>\n"; const char* complete = "<\377\n"; const char* shared_secret = "<shapoopi>\n"; static char server_msg[201]; static char client_msg[201]; memset(&client_msg, 0, sizeof(client_msg)); memset(&server_msg, 0, sizeof(server_msg)); /* Create a socket for the client. */ sockfd = socket(AF_INET, SOCK_STREAM, 0); /* Name the socket, as agreed with the server. */ memset(&address, 0, sizeof(address)); address.sin_family = AF_INET; address.sin_addr.s_addr = inet_addr(argv[1]); address.sin_port = htons(9734); len = sizeof(address); /* Now connect our socket to the server's socket. */ result = connect(sockfd, (struct sockaddr *)&address, len); if(result == -1) { perror("ACCESS DENIED"); exit(1); } //write remsh to server write(sockfd, remsh, strlen(remsh)); //read remsh from server read(sockfd, &server_msg, 200); //check remsh validity from server if(strcmp(server_msg, remsh) != 0) { errno++; perror("Error Establishing Initial Handshake"); close(sockfd); exit(1); } //memset server_msg memset(&server_msg, 0, sizeof(server_msg)); //write shared secret text to server write(sockfd, shared_secret, strlen(shared_secret)); //read ok from server read(sockfd, &server_msg, 200); //check ok velidity from server if(strcmp(server_msg, ok) != 0 ) { errno++; perror("Incorrect security phrase"); close(sockfd); exit(1); } //? dup2 STDIN_FILENO = server socket fd? //dup2(sockfd, STDIN_FILENO); //begin while(1)/////////////////////////////////////// while(1){ //memset both msg arrays memset(&client_msg, 0, sizeof(client_msg)); memset(&server_msg, 0, sizeof(server_msg)); //print Enter Command, scan input, fflush to stdout printf("<<Enter Command>> "); scanf("%s", client_msg); fflush(stdout); //check quit input, if true close and exit successfully if(strcmp(client_msg, "quit") == 0) { printf("Exiting\n"); close(sockfd); exit(EXIT_SUCCESS); } //write command to server write(sockfd, command, strlen(command)); //read ready from server read(sockfd, &server_msg, 200); //check ready validity from server if(strcmp(server_msg, ready) != 0) { errno++; perror("Failed Server Communications"); close(sockfd); exit(1); } //memset server_msg memset(&server_msg, 0, sizeof(server_msg)); //begin looping and retrieving from stdin, //break loop at EOF or complete while((read(sockfd, server_msg, 200) != 0) && (strcmp(server_msg, complete) != 0)) { //while((fgets(server_msg, 4096, stdin) != EOF) || (strcmp(server_msg, complete) == 0)) { printf("%s", server_msg); memset(&server_msg, 0, sizeof(server_msg)); } } }

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  • How effective are technical test(s) and is it necessary?

    - by The Elite Gentleman
    Hi everyone, I recently took a Java technical test (for a company who wanted are looking for senior java developers) and, funny enough, I only realised the technical terms of what I've been doing all along after I've written the test. I'm not too IT jargon when it comes to development but I can pretty much code and create solutions unaware that I'm using design pattern (or the specifics of that design pattern) or technology. I learned things such as JMS, Frameworks, etc. while programming at home and having to google stuff online to problems I have. Others e.g. IoC, Surrogates in Databases, etc., I have used extensively without knowing that it had a name for it. Do you think that these technical test are effective and why? What interesting questions did you find that boggled your brains out while the clock kept ticking? Seeing that IT is vastly evolving at a rapid rate, do we have to constantly be updated with new terms that comes out? Some questions I was asked : What object oriented principle is violated by this architectural mechanism for dot notation? Is indexing tables effective for range query or point query search? What is ThreadLocal and what is it used for? Method overloading vs Method overriding. What is the difference between the 2? What is dynamic binding? Now, imagine my poor head trying to understand these jargons (considering I use it almost everyday) PS The question was not a programming question, where you have a problem and write code to solve it. Rather, a thinking type question and you write answers (against the clock). Update I clearly didn't come out clearly as I should have. There are those that are technically "book smart" but with very little hands-on experience and vice versa. So, the question (in connection to what I've asked) is that are these technical test seeking "book smart" people or people with lots of hands-on experience (some who are not that well clued up with too much book-smart jargons). How effective is it then, for companies to look for developers if most of the questions are too terminology-centric? (if that's the correct term, :))

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  • Can't connect to Office Communication Server through Unified Communications API

    - by Robin Clowers
    I am trying to connect to Office Communication Server using the Unified Communications Managed API. I have tried my user and a fresh user enabled for OCS. Both account can successfully log into the Office Communicator client, but fail using the API. When creating the network credential, if I pass in the username in the form domain\username, I get this error: SupportedAuthenticationProtocols=Ntlm, Kerberos Realm=SIP Communications Service FailureReason=InvalidCredentials ErrorCode=-2146893044 Microsoft.Rtc.Signaling.AuthenticationException: The log on was denied. Check that the proper credentials are being used and the account is active. ---> Microsoft.Rtc.Internal.Sip.AuthException: NegotiateSecurityAssociation failed, error: - 2146893044 If I leave off the domain in the username I this error: ResponseCode=404 ResponseText=Not Found DiagnosticInformation=ErrorCode=4005,Source=OCS.mydomain.com,Reason=Destination URI either not enabled for SIP or does not exist

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  • UCS Documentation: Home1 or Home2? You Decide.

    - by joesciallo
    How you go about finding information can be a very personal affair. We each have our own style of locating content, we each have our particular bent. But when it comes to getting started finding technical information, sometimes the simplest ways are best, especially if you are relatively new to a product or technology, and you just need to get going quickly with that Installation Guide or those Release Notes. With that in mind, I recently created an alternative home page for the Unified Communications Suite documentation. You can now have your Home2, in addition to the original, more wiki-fied Home1. I would recommend Home2 for those who are used to, and are more comfortable with, the spreadsheet-like view of manuals: here you'll find those familiar titles and the option to either view on the wiki or download the equivalent PDF file. Once you get familiar with what guides are available for the UCS component products, then move on to the Home1 layout, and start using some of the more advanced techniques for finding content in a wiki. Either way, you should be able to locate the "thing" you are looking for.

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  • The spork/platypus average: shameless self promotion

    - by Roger Hart
    This is the video of presentation I gave at UA Europe and TCUK this year. The actual sub-title was "Content strategy at Red Gate Software", but this heading feels more honest. For anybody who missed it, or is just vaguely interested, here's a link to me talking about de-suckifying the web. You can find the slideshare deck here, too* Watching it back is more than a little embarrassing, and makes me really, really want to do a follow up, so I can do three things: explain the rest of the big web project, now we've done it give some data on the outcome of the content review make a grovelling apology to our marketing guys, who I've been unfairly mean to in a childish effort to look cool There are a whole bunch of other TCUK presentations online, too. You can find them all here: http://tiny.cc/tcuk10_videos I'd particularly recommend Chris Atherton's: "Everything you always wanted to know about psychology and technical communication" - it's full of cool stuff. You should probably also watch David Black's opening keynote, which managed to make my hour of precocious grandstanding look measured, meek, and helpful. He actually makes some interesting points, but you'd basically have to ship Richard Dawkins off to Utah, if you wanted to go further out of your way to aggravate your audience. It does give an engaging account of running a large tech comms project, and raise some questions about how we propose to understand a world where increasing amounts of our stuff gets done by increasingly many increasingly complicated tissues of APIs. Well, sort of. That's what all the notes I made were about, anyway.   *Slideshare ate my fonts. Just so we're clear on this: I'd never use badly-kerned Arial in a presentation. Don't worry.

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  • Cisco Unifies Communications Manager 7.0 - Installing Extension Mobility

    - by Lance
    I've setup extension mobility to the best of my ability, however, it its perplexing me... From the materials I've been reading I have established I need to have the following URL in place: http://IP/emapp/EmAppServlet?device=#DEVICENAME# If I try and browse to this in a web browser I can a blankHTML page. When my registered phone (CIPC) presses Services - Extension Mobility, it just sits there / delivers a blank page. I figure this isn't coincidence... Any ideas?

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  • Low Latency Serial Communications In .Net

    - by bvillersjr
    I have been researching various third party libraries and approaches to low latency serial communications in .Net. I've read enough that I have now come full circle and know as little as I did when I started due to the variety of conflicting opinions. For example, the functionality in the Framework was ruled out due to some convincing articles stating: "that the Microsoft provided solution has not been stable across framework versions and is lacking in functionality." I have found articles bashing many of the older COM based libraries. I have found articles bashing the idea of a low latency .Net app as a whole due to garbage collection. I have also read articles demonstrating how P/Invoking Windows API functionality for the purpose of low latency communication is unacceptable. THIS RULES OUT JUST ABOUT ANY APPROACH I CAN THINK OF! I would really appreciate some words from those with been there / done that experience. Ideally, I could locate a solid library / partner and not have to build the communications library myself. I have the following simple objectives: Sustained low latency serial communication in C# / VB.Net 32/64 bit Well documented (if the solution is 3rd party) Relatively unimpacted (communication and latency wise) by garbage collection . Flexible (I have no idea what I will have to interface with in the future!) The only requirement that I have for certain is that I need to be able to interface with many different industrial devices such as RS485 based linear actuators, serial / microcontroller based gauges, and ModBus (also RS485) devices. Any comments, ideas, thoughts or links to articles that may iron out my confusion are much appreciated!

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  • What kinds of questions are Technical Support Incidents for?

    - by nevan
    Last year I received two "Technical Support Incidents" in the iPhone developer program, but when I went to renew I found that I would lose them. I have another two for this year, but I'm not really sure about the kind of problems that can be solved by using them. What kinds of questions are the best use of these Technical Support Incidents? What is the kind of problem I can use them for? What do you receive when you use them? Thanks.

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  • Tron: Legacy, 3D goggles, and embedded UA

    - by Roger Hart
    The 3D edition of Tron: Legacy opens with embedded user assistance. The film starts with an iconic white-on-black command-prompt message exhorting viewers to keep their 3D glasses on throughout. I can't quote it verbatim, and at the time of writing nor could anybody findable with 5 minutes of googling. But it was something like: "Although parts of the movie are 2D, it was shot in 3D, and glasses should be worn at all times. This is how it was intended to be viewed" Yeah - "intended". That part is verbatim. Wow. Now, I appreciate that even out of the small sub-set of readers who care a rat's ass for critical theory, few will be quite so gung-ho for the whole "death of the author" shtick as I tend to be. And yes, this is ergonomic rather than interpretive, but really - telling an audience how you expect them to watch a movie? That's up there with Big Steve's "you're holding it wrong" Even if it solves the problem, it's pretty arrogant. If anything, it's worse than RTFM. And if enough people are doing it wrong that you have to include the announcement, then maybe - just maybe - you've got a UX and/or design problem. Plus, current 3D glasses are like sitting in a darkened room, cosplaying the lovechild of Spider Jerusalem and Jarvis Cocker. Ok, so that observation was weirder than it was helpful; but seriously, nobody wants to wear the glasses if they don't have to. They ruin the visual experience of the non-3D sections, and personally, I find them pretty disruptive to the suspension of disbelief. This is an old, old, problem, and I'm carping on about it because Tron is enjoyable mass-market slush. It's easier for me to say "no, I can't just put some text on it. It's fundamentally broken, redesign it." in the middle of a small-ish, agile, software project than it would be for some beleaguered production assistant at the end of editing a $200 million movie. But lots of folks in software don't even get to do that. Way more people are going to see Tron, and be annoyed by this, than will ever read a technical communication blog. So hopefully, after two hours of being mildly annoyed, wanting to turn the brightness up, and slowly getting a headache, they'll realise something very, very important: you just can't document your way out of a shoddy UI.

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