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• setup Zyxel USG 20W as L2TP VPN Server

  - by Massimo

  I've a Zywall USG 20W (wireless disabled) behind a router supplied by the ISP. All ports (both TCP and UDP) on the ISP router are forwarded to the 20W. I'm trying to configure an L2TP VPN to be used by Windows Xp / 7 with Microsoft native client. This was working before with a different firewall, so I'm pretty sure that all the required packets are flowing to the 20W. I followed a tutorial from the italian Zyxel Website, but I cannot get the VPN to work. Always cannot pass phase 2, and I see the following on the log: [ID]: Tunnel [Default_L2TP_VPN_Connection] Phase 2 local policy mismatch Phase 1 goes fine. In Windows the error is always 788. This happens regardless the proposals I set in the phase 1 and 2 setting. What should I check ? Is there any way to get more detailed diagnostic info (policy mismatch is too generic) ? Thanks a lot to whom may help. Massimo.

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• Ping "replies" from same computer with 'Destination host unreachable' (no route to other computer)

  - by Srekel

  I've got two computers in a LAN behind a wireless router. One has XP with ip 192.168.1.2 This one has W7 with ip 192.168.1.7 If I try to ping the other one from this computer, I get this: C:\Users\Srekel>ping 192.168.1.2 Pinging 192.168.1.2 with 32 bytes of data: Reply from 192.168.1.7: Destination host unreachable. Reply from 192.168.1.7: Destination host unreachable. Reply from 192.168.1.7: Destination host unreachable. Reply from 192.168.1.7: Destination host unreachable. Ping statistics for 192.168.1.2: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Tracert gives the same result: C:\Users\Srekel>tracert 192.168.1.2 Tracing route to 192.168.1.2 over a maximum of 30 hops 1 Kakburken4 [192.168.1.7] reports: Destination host unreachable. Trace complete. Although I can ping and tracert the router without any problems. I have disabled the firewalls on both computers. The router is set to use DHCP (if that matters). Here is the output from "route". C:\Users\Srekel>route print =========================================================================== Interface List 13...00 25 86 df c6 89 ......TP-LINK Wireless N Adapter 12...e0 cb 4e 26 b9 84 ......Realtek PCIe GBE Family Controller #2 11...e0 cb 4e 26 be 94 ......Realtek PCIe GBE Family Controller 1...........................Software Loopback Interface 1 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.7 20 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.1.0 255.255.255.0 On-link 192.168.1.7 276 192.168.1.7 255.255.255.255 On-link 192.168.1.7 276 192.168.1.255 255.255.255.255 On-link 192.168.1.7 276 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.1.7 276 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.1.7 276 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 14 58 ::/0 On-link 1 306 ::1/128 On-link 14 58 2001::/32 On-link 14 306 2001:0:5ef5:73ba:881:20c1:3f57:fef8/128 On-link 14 306 fe80::/64 On-link 14 306 fe80::881:20c1:3f57:fef8/128 On-link 1 306 ff00::/8 On-link 14 306 ff00::/8 On-link =========================================================================== Persistent Routes: None I've set up and debugged a few networks in my life but I'm not really an advanced network user, so I'm not sure what might be wrong. Any ideas? Oh, and pinging this computer from the other computer doesn't work either.

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• ReadyNAS Duo - FTP home network connectivity issue

  - by dwabyick

  I have a ReadyNas Duo that I recently purchased and configured on my local home network. I'm an AT&T DSL subscriber using their default 2701HG-B Gateway (2Wire) wireless router. Basically, I have managed to configure my ReadyNAS, and can access HTTP shares and WINS shares just fine, but cannot get access to it via FTP. I've enabled it in the 'Standard File Protocols' section in the UI, and made a share have read/write default access via FTP. My settings: Port: 21 Authentication mode: User Allow upload resumes: Yes Passive ports: 1024-65535 Masquerade as: (empty, but I've tried the internal IP address). I've even poked around at my router, which has a firewall, and even tried to poke a hole for the 'FTP Server'app for the ReadyNAS. Doesn't seem like I should need to do this, or should. Any ideas what else to check? Thanks! -Daniel

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• One IP, One Port, Multiple Servers

  - by Adrian Godong

  I am looking for a solution to forward one public IP address and one specific port to different machines based on hostname (as of now, I need it only for HTTP). The current setup is NAT on a commodity router (it only provide simple public port to private IP address / port forwarding). I can add a Windows Server 2008 R2 machine before the router if required, but prefer not to do so. So ideally, I would like to have the current setup and the forwarding is done on one of the Windows Servers. Is it possible to do this?

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• Windows SBS 2003 DNS taking over network

  - by Simon

  I have Windows Small Business Server 2003 premium edition on my new server box, this hosts a webapp on IIS. It has set up a DNS Server to solve requests to the webapp. I have a linux server/router that has does DNAT and portforwards port 80 to the new box. My linux router serves as a firewall and dhcp When i plug the SBS2003 server to the network, it leaves everyone on my network without web browsing, it looks like the DNS requests are going to the new server. I configured the DNS forwarders on SBS2003 to my ISP dns but it doesnt work... Is there something i am missing?

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• OpenWrt logging: how to find out "wifi deauthentication"

  - by user62367

  If someone starts to use the wifi, i can see that with logread: Jan 23 21:04:47 router daemon.info hostapd: wlan0: STA XX:XX:XX:XX:XX:XX IEEE 802.11: authenticated But how can i see, that he/she's disconnecting? Theres no "bla-bla deauthenticated bla" line in logread, or even a thing that points to that someone get's disconnected.. I tried to google: http://wiki.openwrt.org/doc/uci/system But it doesn't writes about loglevel. Can anyone help me find out, how to find out that someone disconnects it's wifi from the router? The logread doesn't even writes a line when someone disconnects. Please help!! It's important! Thank you!:\

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• Automatically repair network connection when it goes down.

  - by Spines

  Every hour or so my wireless router goes down, and everyone connected loses internet for a couple minutes. If I right click on my network connection and choose repair, I usually get internet back quicker. Is there a way I can automatically have it try to repair the connection once it goes down? Can I write a program to do this if there isn't a built in windows setting? BTW I'm using Windows XP. EDIT:My router is a Linksys WRT110 with Firmware Version: 1.0.04, and I have cable internet. The signal is 100%. I live in an apartment complex and there are about 15 other wifi networks visible to me, not sure if that has any effect.

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• Build a RAID-5 USB Array or NAS?

  - by TK Kocheran

  I'm looking to build a RAID-5 or RAID-6 hard disk array to be used as a centralized backup location for my home network. I have a lot of 4-8GB DVD ISO files which I intend to serve over the network to my TV using DLNA or something similar. I need decent write times, fast read times, and preferably a way to connect this array to my network router over USB. I'll probably be using ext3/4 on it (I'd use btrfs if my router supported it :-[). Is there a way to build a RAID array that is accessible over USB? I'm kind of new to this and most guides assume you're running a RAID array inside your machine. I need at least 5TB of space, and I need redundancy, so I prefer RAID-6. How can I go about accomplishing this?

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• Wireless Bridge with NetGear and TP-Link

  - by Tiago Cruz

  I have a wireless NetGear WGR614 v7 (little old) router connected to the internet, but I can't get a good signal in the other end of my house. I have another new one, model TP-Link TL-WR941ND wireless router. I was able to do the stuff works using a wired cable, but now, I would like to do the same using wireless connections (bridge mode, some like WDS?) Now, the computer connected to TP LINK was able to ping my computer connected to NETGEAR, but we cannot go IP ADDRESS outside my network, only internals ones. What can I do to configure this? Is needed that BOTH wireless routers support BRIDGE mode or only one its good enough? Thanks a lot!!

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• Windows 7 can't connect via ethernet to Airport Extreme

  - by Mr AJL

  I have an Airport Extreme router, and everything works beautifully on the Mac, but my Windows 7 computer, which is connected via a regular ethernet cable, can't see any network. The Windows computer says there's no cable connected. Any ideas? Is there some kind of setting you have to enable with the Airport utility? I looked everywhere but can't find anything. Or do I need to install that Airport utility something on the PC just to connect to the router? (Haven't tried because the PC has no CD drive)

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• Connecting desktop computer to the internet through laptop wifi

  - by Josh

  Due to some home network complications I have had to move my router to a seperate part of the house, therefore the wired network I had set up can no longer work. Before I find the time to go out and buy a Wifi adapter for my desktop PC, I have a laptop that uses a built in Wifi card to connect to my router and this can connect to the internet, and I was wondering if I could somehow access the internet on my desktop PC via my laptop. I'm hoping for a not-so-complex solution as this will only be set up for a few days, but it is quite vital that my desktop computer gets internet access. Does anyone have experience in this sort of thing and can help me out? Thanks.

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• DNS problems with Google on Windows 7

  - by awishformore

  Hello dear superuser community. I had no idea where to post this because it is a problem that completely baffles me. I have a lot of experience with network configuration, but I am completely out of ideas on how to fix this. I have a Fritz!Box branded router on my ISP 1&1 in Germany. My computer is connected to it with a normal Ethernet cable. I always manually set my IP on the computer and use the Google DNS servers for name resolution. I also tried OpenDNS and the result is the same. With that configuration the following happens: Google search responds with big delay Gmail, Google Calendar & Google Drive requests time out the majority of the time In order to troubleshoot, I set the network connection to DHCP for both IP & DNS. At that point, what happens is the following: Google search times out most of the time Gmail, Google Calendar & Google Drive work most of the time Sometimes, it happens that the sites that time out will come up, but weirdly enough, the pictures on the buttons will be missing. For instance, the magnifying glass on Google will be gone or the circle arrow on Gmail (but all buttons of course). All other websites load just fine - and very quickly. All other network functionality is completely unimpacted. The behaviour of fixed IP & Google DNS vs automatic IP & DNS is easily reproducible. I am going crazy trying to fix this as I have no idea what the hell is going on at this point. Here a list of the things I have tried thus far: Flushed the DNS Tried on different browsers (Works fine on my laptop by the way) Tried disabling Teredo & IPv6 stack Emptied all caches Checked the HOSTS file Rebooted the router Reset the router Reinstalled the network adapter Tracert displayes normal route until timing out at one point Ping usually doesn't work for the unreachable sites either Ran both complete Norton 360 & Kaspersky 2012 scan Ran Kaspersky Virus Removal Tool in safe mode Tried connection in safe mode & networking enabled If you have any ideas, please let me know. I'm getting desperate...

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• DHCP Client Can't Find DHCP Server

  - by leeman24

  I currently have 3 machines: CentOS (router) eth1 - 18.0.168.1 eth2 - 145.165.34.1 Windows Server 2008 (server) 18.0.168.2 DHCP scope - 145.165.34.10 - 145.165.34.20 Windows 7 (client) Supposed to use DHCP I can't get my Windows 7 client to get an address from the Windows Server 2008 DHCP server. Every network interface can ping each other (ex. 18.0.168.2 can ping 18.0.168.1 & 145.165.34.1 and the other way around). My Linux machine acting as the router has default IP tables. Other than this command which may or may not be right: iptables -I INPUT -p udp -d 18.0.168.2 --dport 67:68 -j ACCEPT I have also tried it after I flushed the IP tables. I was looking at the dhcrelay command but it seems CentOS doesn't have it and I am not even sure how to use it.

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• How can I setup a subnetwork using DDWRT and a 2Wire?

  - by MadBurn

  Ok, I'm having a bit of trouble getting this setup. I'm not really sure what direction I need to be looking in. I am on ATT UVerse and I have to use their horrible 2Wire Modem/Router. But with this router, I have very limited control over my network and my wifi range is too small for my house. But, I have a hardwire ran to my TV which I have hooked into a switch and split the line to my PS3. The problem I'm having, is I don't know how to get the Buffalo DD-WRT setup as a subnetwork so that the PS3 can find my Media Server. Here is a diagram of what I'm trying to accomplish: Blue is ethernet.

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• How to determine source of file corruption for downloaded images?

  - by sunpech

  I've been downloading Visual Studio 2010 off of the Dreamspark.com website using Akamai Downloader. The .img file is 2.2 GB in size. I've downloaded it twice so far, and when I try to mount it using Gizmo, it complains that "the disk structure is corrupted and unreadable". The drive does mount, but it is unreadable. Is there a way to determine where the source of the data corruption is coming from? Is it my computer as it's receiving it? The hosting server(s)? My ISP? My router? My ethernet cable? It's a hefty download to do again and again from home, only to find out once it's fully downloaded that it's unreadable. I think I can almost rule out my PC, router, and ethernet cable, as I've been able to download various other files without corruption. Note: There is no checksum to verify against

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• Ping only works after about 30 seconds

  - by Ricardo Polo

  Today I am working on this issue and I would love your ideas. There is a network with something like this LAN 1 -- WAN CHANNEL--- LAN 2 The LAN 1 have two segments. When I make a ping from LAN 1 segment 1 it works like a charm. When I make a ping from LAN 1 segment 2 I have no ping, but after about 30 seconds of continues ping (ping -t) it start to work perfect. After some time of no activity with the destination host the issue happens again. Tracing the route packets stops in the last router before the target. This is the first router in LAN 2 after the WAN channel. In the next screenshot you can see thie issue, the first ping is before a continuos ping and the second one is while continous ping is running. Thank you in advance

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• network timeout how to analyse problem

  - by elhombre

  In the last three month I was experiencing that my internet connection started to get very slow and websites had long time to load. The first thing I made was an ping to www.google.com which showed that I was loosing pakets. Here some of the results: 64 bytes from 74.125.39.103: icmp_seq=2909 ttl=53 time=48.222 ms Request timeout for icmp_seq 2910 Request timeout for icmp_seq 2911 64 bytes from 74.125.39.103: icmp_seq=2912 ttl=53 time=44.372 ms Days later I had to reset my router because it wasn't able to establish a correct network connection. It was after the reset when things worked again for some days. But later the same network timeouts started to happen again. I would like to know how I can analyze the problem to get to the source which is causing this timeouts. Which steps do you take to circle in this Problem? My Network Laptop - Wireless Router modem - ISP EDIT: I am on a Mac OS X 10.6

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• custom route not working on windows

  - by Michael Closson

  My windows laptop is directly connected to 192.168.1.0/24 (wireless lan). I access 10.21.0.0/16 though a router that is connected to both networks. The routing works fine with this configuration. I have a VPN, that connects to 10.0.0.0/8. The VPN network doesn't actually use any IPs in the 10.21.0.0/16 range. So I should be able to configure my routing table to route all the 10.21.0.0/16 IPs through the wireless lan, and all other 10.0.0.0/8 through the VPN. My understanding is that I can do this if the metric for the 10.21.0.0 is lower than that of the 10.0.0.0. The VPN (10.0.0.0) is automatically assigned metric 20. I have manually assigned the WLAN a metric of 1. I manually add an entry to the routing table with this command: route add 10.21.0.0 mask 255.255.0.0 192.168.1.201 metric 1 The route is then assigned a metric of 2 (which is expected). The problem is that it doesn't work. I can't ping any machine on the 10.21.0.0 network. But I can access other stuff on the 10.0.0.0. I can also access stuff on the 192.168.1.0. To debug this i've done the following. Run tcpdump on the router (192.168.1.201). I can verify that no packets for 10.21.0.0 arrive on that interface. Disable iptables on the router. Disable the windows firewall. Run wireshark on my laptop, to try and see which interface the ping requests go to. But I can't see them go anywhere!! The ping command doesn't receive any 'destination unreachable' messages. Here is the relevant section of the routing table. IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.201 192.168.1.18 2 10.0.0.0 255.0.0.0 On-link 10.55.44.203 20 10.21.0.0 255.255.0.0 192.168.1.201 192.168.1.18 2

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• iMac G5 20" (First All-In-One White Screen) Cannot Connect To Internet

  - by Goober

  The Scenario I've got an iMac G5 20" (First All-In-One White Screen) PPC. It has an Airport Extreme Network card in order to wirelessly to connect to the internet. For the most part I connect using ethernet as opposed to wirelessly, but recently have had the need to connect using the wireless. The Hardware BT Home Broadband Wireless Router. iMac G5 20" From about 5 years ago (First All-In-One White Screen) The Issue Even though I know for a fact that It has connected to the internet wireslessly in the past, for some reason it can discover the wireless router, but upon entering the password it fails to connect. I have tried multiple times to no avail. I have 2 other Mac's on the network and a pc that can all connect wirelessly. However both the mac's. Question Any ideas as to why my really old iMac G5 can't connect wirelessly anymore!?

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• Using airport extreme base station as a wireless G to wireless N bridge

  - by micmcg

  Due to unfortunate placement of various wall outlets in my new apartment, my adsl 2 modem + router is not able to be placed next to my airport extreme base station (AEBS). I'd prefer not to run cat5 cable between them, but I still want to use the wireless N on the AEBS, because it will have a high speed NAS plugged in via gigabit ethernet so I want to maximise the wireless transfer speed to my 27" iMac. Is it possible to use one of the radios in the airport extreme to bridge the wireless G network with the router, and the wireless N radio to broadcast normally? The only traffic going over the G network should be internet (24mbps ADSL2) so it should never get saturated. Thanks

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• Connecting together DIR-615 and DIR-655

  - by ra170

  On my DIR-655 my internal network is: 192.168.0.x On my DIR-615 my internal network is: 192.168.1.x They are both connected to my firewall PIX 501 box The PIX itself is connected to the comcast modem. I briefly looked at the menu options on those router and they look similar, however I'm not sure what's the best way to connect those two together so that I can go between those networks. (printing, file browsing, etc.) I'm not sure if I have to do this somehow on those two router or on the PIX itself, or probably on all of them. If anyone has experience with something like that please let me know..

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• Forwarding udp ports iptables packets "lost"?

  - by Dindihi

  I have a Linux router (Debian 6.x) where i forward some ports to internal services. Some tcp ports (like 80, 22...) are OK. I have one Application listening on port 54277udp. No return is coming from this app, i only get Data on this port. Router: cat /proc/sys/net/ipv4/conf/all/rp_filter = 1 cat /proc/sys/net/ipv4/conf/eth0/forwarding = 1 cat /proc/sys/net/ipv4/conf/ppp0/forwarding = 1 $IPTABLES -t nat -I PREROUTING -p udp -i ppp0 --dport 54277 -j DNAT --to-destination $SRV_IP:54277 $IPTABLES -I FORWARD -p udp -d $SRV_IP --dport 54277 -j ACCEPT Also MASQUERADING internal traffic to ppp0(internet) is active & working. Default Policy INPUT&OUTPUT&FORWARD is DROP What is strange, when i do: tcpdump -p -vvvv -i ppp0 port 54277 I get a lot of traffic: 18:35:43.646133 IP (tos 0x0, ttl 57, id 0, offset 0, flags [DF], proto UDP (17), length 57) source.ip > own.external.ip..54277: [udp sum ok] UDP, length 29 18:35:43.652301 IP (tos 0x0, ttl 57, id 0, offset 0, flags [DF], proto UDP (17), length 57) source.ip > own.external.ip..54277: [udp sum ok] UDP, length 29 18:35:43.653324 IP (tos 0x0, ttl 57, id 0, offset 0, flags [DF], proto UDP (17), length 57) source.ip > own.external.ip..54277: [udp sum ok] UDP, length 29 18:35:43.655795 IP (tos 0x0, ttl 57, id 0, offset 0, flags [DF], proto UDP (17), length 57) source.ip > own.external.ip..54277: [udp sum ok] UDP, length 29 18:35:43.656727 IP (tos 0x0, ttl 57, id 0, offset 0, flags [DF], proto UDP (17), length 57) source.ip > own.external.ip..54277: [udp sum ok] UDP, length 29 18:35:43.659719 IP (tos 0x0, ttl 57, id 0, offset 0, flags [DF], proto UDP (17), length 57) source.ip > own.external.ip..54277: [udp sum ok] UDP, length 29 tcpdump -p -i eth0 port 54277 (on the same machine, the router) i get much less traffic. also on the destination $SRV_IP there are only a few packets coming in, but not all. INTERNAL SERVER: 19:15:30.039663 IP source.ip.52394 > 192.168.215.4.54277: UDP, length 16 19:15:30.276112 IP source.ip.52394 > 192.168.215.4.54277: UDP, length 16 19:15:30.726048 IP source.ip.52394 > 192.168.215.4.54277: UDP, length 16 So some udp ports are "ignored/dropped" ? Any idea what could be wrong? Edit: This is strange: The Forward rule has data packets, but the PREROUTING rule has 0 packets... iptables -nvL -t filter |grep 54277 Chain FORWARD (policy DROP 0 packets, 0 bytes) 168 8401 ACCEPT udp -- * * 0.0.0.0/0 192.168.215.4 state NEW,RELATED,ESTABLISHED udp dpt:54277 iptables -nvL -t nat |grep 54277 Chain PREROUTING (policy ACCEPT 405 packets, 24360 bytes) 0 0 DNAT udp -- ppp0 * 0.0.0.0/0 my.external.ip udp dpt:54277 state NEW,RELATED,ESTABLISHED to:192.168.215.4

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• Cablemodem frequent connection loss

  - by LVDave

  I have a Linksys BEFCMU10 cablemodem and a WRT54GL router with Tomato 1.27 firmware on Cox cable. My question is this: I get what seems to be random disconnects from the internet, where the cable modem lights are still normal, but I can connect nowhere, either via a url or an ip address. At the same time these disconnects are happening, I can go to the router's Tomato management webpage, and release/renew my external IP address from Cox's DHCP server. I've had Cox look at the signal levels on the cable modem, and they say they look fine. What brings back the modem, for sometimes as long as 17 days, is several power-cycles of the modem. I don't understand the underlying cable modem technology too well, but I do know that if I'm able to release/renew the DHCP-provided WAN address, I'd expect that the cable modem was working ok... Anybody have any ideas??

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• Dual mode 802.11n PCI adapters

  - by Mike Thompson

  I have recently bought a DLink DIR-825 router. It is a dual mode (2.4GZ & 5GHZ) 802.11n wireless access point/router. What is a good PCI adapter to pair with it? DLink appear to only make one dual mode adapter, which is the DWA-160 USB adapter. They don't seem to have a PCI adapter in their range, which seems very strange. Do any of the other network manufacturers make a good dual mode adapter?

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• Windows Vista: Networking can only connect "local only"

  - by Damien

  I am attempting to debug a problem on a Windows Vista laptop - not mine! Until just recently (last week or so), it was operating normally for about 4 years :) The problem is that I am having issues connecting to the local network (a basic wireless home router; more later) and the internet (via ADSL). This is both for wired [Broadcom chipset] and wireless [Intel chipset]. I will elaborate further later. To detail the network. I have three other clients (HTC phone, Ubuntu 12.04 desktop [wired] and Ubuntu 10.04 laptop [wireless]), all of whom are able to connect to the network and internet normally. A windows 7 virtual machine running on said desktop connects normally. I have tried two different wireless routers - Netgear DG834G and Netgear DGN3500. The same error mode is common to both. Updating the firmware to the latest on both routers does not help. Overall, it seems safe to say it's localised to the laptop in question. I do not have another Vista client to test with. The specific symptoms are as follows: When "connected", it says "Local Only", and says it cannot connect to the internet. This is true for both wired and wireless. It can get an IP address (192.168.0.5), and the router (192.168.0.1) reports that it can see the device. When I try to ping, I get the following results: ping 192.168.0.1 - (router) all packets lost ping 192.168.0.5 - (laptop's address) OK ping 192.168.0.4 - (desktop) all packets lost Pinging from the desktop to the problematic laptop results in "From 192.168.0.4 icmp_seq=1 Destination Host Unreachable" The most promising "fix" from trawling forums is KB928233 which does not work for me. The problem is persistent across reports (both full shutdown and hibernate) so it appears not to be sleep related. I am not a regular vista user, though I can fumble my way about a bit. Is there any other suggestions as to what I should do? Is there any further information I can provide?

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