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  • Oracle WebLogic Server and Oracle Database: A Robust Infrastructure for your Applications

    - by Ruma Sanyal
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 It has been said that a chain is as strong as its weakest link. Well, this is also true for your application infrastructure. Not only are the various components that constitute your infrastructure, like database and application server critical, the integration between these things [whether coming out of the box from your vendor or done in-house] is paramount. Imagine your database being down and your application server not knowing about it and as a result your application waiting indefinitely for a database response – not a great situation if high availability is critical to your application. Or one of your database nodes is very busy, but your application server doesn’t have the intelligence to decipher that – it keeps pinging the busy node when it can in fact get a response from another idle node much faster. This is what Oracle WebLogic and Database integration provides: Intelligent integration out of the box. Tight integration between Oracle WebLogic and Database makes your infrastructure robust enough that not only does each of your infrastructure component provide you with improved RASP [reliability availability, scalability, and performance] but these components work together to offer improved performance & availability, better resource sharing, inherent scalability, ease of configuration and automated management for your entire infrastructure. Oracle WebLogic Server is the only application server with this degree of integration to Oracle Database. With Oracle WebLogic Server 11g, we introduced Active GridLink for Real Application Clusters (RAC). In conjunction with Oracle Database, this powerful software technology simplifies management, increases availability, and ensures fast connection failover with runtime connection, load balancing and affinity capabilities. With the release of Oracle Database 12c this summer, even tighter integration between Oracle WebLogic Server 12c (12.1.2) and Oracle Database 12c has been achieved and this further optimizes the integration for a global cloud environment. Read about these capabilities in detail in the Oracle WebLogic-Database Integration Whitepaper. Get in depth ‘how-to’ details from this YouTube video on the topic from our resident expert, Monica Roccelli. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Deploy Oracle Management Agent using RPM File

    - by cristiano.toni
    Normal 0 21 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tableau Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times","serif"; mso-ansi-language:FR;} 1) Create a rpm package on Enterprise Manager 12c a) as Root : # yum install rpmbuild # mkdir /usr/lib/oracle b) as oracle user # cd $<OMS_HOME>/bin/ # emcli get_supported_platforms ----------------------------------------------- Version = 12.1.0.3.0  Platform = Linux x86-64 ----------------------------------------------- Platforms list displayed successfully. #  emcli get_agentimage_rpm -destination=/tmp/agentRPM -platform="Linux x86-64" \ -version=12.1.0.3.0 Platform:Linux x86-64 Destination:/tmp/agentRPM Exalogic:false  Checking for disk space requirements...  === Partition Detail === Space free : 6 GB Space required : 1 GB RPM creation in progress ... Check the logs at /Oracle/gc_inst/em/EMGC_OMS1/sysman/emcli/setup/.emcli/get_agentimage_rpm_date-PM.log Copying agent image from software library to /tmp/agentRPM Setting property ORACLE_HOME to:/Oracle/middleware/oms calling pulloneoffs with arguments:/Oracle/middleware/oms/Oracle/middleware/oms/sysman/agent/ \ 12.1.0.3.0_AgentCore_226.zip12.1.0.3.0Linux x86-64/tmp/agentRPMtrue Agent Image copied successfully... Creation of RPM started... RPM creation successful. Agent image to rpm conversion completed successfully 2) Copy it on all new hosts and install it.  As Root user : c) check and install rpm file # rpm -ivh --test oracle-agt-12.1.0.3.0-1.0.x86_64.rpm  Preparing...                ########################################### [100%] # rpm -ivh oracle-agt-12.1.0.3.0-1.0.x86_64.rpm  Preparing...                ########################################### [100%] Running the prereq    1:oracle-agt             ########################################### [100%] Agent RPM installation is completed successfully. Now to configure the agent follow the below steps: 1. Edit the properties file: /usr/lib/oracle/agent/agent.properties with the correct values 2. Execute the script /etc/init.d/oracle-agt RESPONSE_FILE=/usr/lib/oracle/agent/agent.properties d) create a user for the agent: # useradd -m -d /home/em12adm -s /bin/bash -g dba -G oinstall em12adm # passwd em12adm e) Edit file /usr/lib/oracle/agent/agent.properties # vi /usr/lib/oracle/agent/agent.properties  OMS_HOST=<host_Enterprise_Manager> OMS_PORT=<HTTPS Upload Port > AGENT_REGISTRATION_PASSWORD=oracle AGENT_USERNAME=em12adm AGENT_GROUP=dba ORACLE_HOSTNAME=oraclevm-mgmt # chown -R em12adm:dba /usr/lib/oracle/agent/ Start agent and register the new host server on EM12c   #  /etc/init.d/oracle-agt RESPONSE_FILE=/usr/lib/oracle/agent/agent.properties Now you have registered on EM12C your new target host.

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  • DAC pack up all your troubles

    - by Tony Davis
    Visual Studio 2010, or perhaps its apparently-forthcoming sister, "SQL Studio", is being geared up to become the natural way for developers to create databases. Central to this drive is the introduction of 'data-tier application components', or DACs. Applications are developed as normal but when it comes to deployment, instead of supplying the DBA with a bunch of scripts to create the required database objects, the developer creates a single DAC Package ("DAC Pack"); a zipped XML file containing all the database objects needed by the application, along with versioning information, policies for deployment, and so on. It's an intriguing prospect. Developers can work on their development database using their existing tools and source control, and then package up the changes into a single DACPAC for deployment and management. DBAs get an "application level view" of how their instances are being used and the ability to collectively, rather than individually, manage the objects. The DBA needing to manage a large number of relatively small databases can use "DAC snapshots" to get a quick overview of what has changed across all the databases they manage. The reason that DAC packs haven't caused more excitement is that they can only be pushed to SQL Server 2008 R2, and they must be developed or inspected using Visual Studio 2010. Furthermore, what we see right now in VS2010 is more of a 'work-in-progress' or 'vision of the future', with serious shortcomings and restrictions that render it unsuitable for anything but small 'non-critical' departmental databases. The first problem is that DAC packs support a limited set of schema objects (corresponding closely to the features available on 'Azure'). This means that Service Broker queues, CLR Objects, and perhaps most critically security (permissions, certificates etc.), are off-limits. Applications that require these objects will need to add them via a post-deployment TSQL script, rather defeating the whole idea. More worrying still is the process for altering a database with a DAC pack. The grand 'collective' philosophy, whereby a single XML file can be used for deploying and managing builds and changes, extends, unfortunately, to database upgrades. Any change to a database object will result in the creation of a new database, copying the data from the old version, nuking the previous one, and then renaming the new one. Simple eh? The problem is that even something as trivial as adding a comment to a stored procedure in a 5GB database will require the server to find at least twice as much space, as well sufficient elbow-room in the transaction log for copying the largest table. Of course, you'll need to take the database offline for the full course of the deployment, which is likely to take a long time if there is a lot of data. This upgrade/rename process breaks the log chain, makes any subsequent full restore operation highly complicated, and will also break log shipping. As with any grand vision, the devil is always in the detail. It's hard to fathom why Microsoft hasn't used a SQL Compare-style approach to the upgrade process, altering a database with a change script, and this will surely be adopted in the near future. Something had to be in place for VS2010, but right now DAC packs only make sense for Azure. For this, they're cute, but hardly compelling. Nevertheless, DBAs would do well to get familiar with VS 2010 and DAC packs. Like it or not, they're both coming. Cheers, Tony.

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  • Looking under the hood of SSRS

    - by Jim Giercyk
    SSRS is a powerful tool, but there is very little available to measure it’s performance or view the SSRS execution log or catalog in detail.  Here are a few simple queries that will give you insight to the system that you never had before.   ACTIVE REPORTS:  Have you ever seen your SQL Server performance take a nose dive due to a long-running report?  If the SPID is executing under a generic Report ID, or it is a scheduled job, you may have no way to tell which report is killing your server.  Running this query will show you which reports are executing at a given time, and WHO is executing them.   USE ReportServerNative SELECT runningjobs.computername,             runningjobs.requestname,              runningjobs.startdate,             users.username,             Datediff(s,runningjobs.startdate, Getdate()) / 60 AS    'Active Minutes' FROM runningjobs INNER JOIN users ON runningjobs.userid = users.userid ORDER BY runningjobs.startdate               SSRS CATALOG:  We have all asked “What was the last thing that changed”, or better yet, “Who in the world did that!”.  Here is a query that will show all of the reports in your SSRS catalog, when they were created and changed, and by who.           USE ReportServerNative SELECT DISTINCT catalog.PATH,                            catalog.name,                            users.username AS [Created By],                             catalog.creationdate,                            users_1.username AS [Modified By],                            catalog.modifieddate FROM catalog         INNER JOIN users ON catalog.createdbyid = users.userid  INNER JOIN users AS users_1 ON catalog.modifiedbyid = users_1.userid INNER JOIN executionlogstorage ON catalog.itemid = executionlogstorage.reportid WHERE ( catalog.name <> '' )               SSRS EXECUTION LOG:  Sometimes we need to know what was happening on the SSRS report server at a given time in the past.  This query will help you do just that.  You will need to set the timestart and timeend in the WHERE clause to suit your needs.         USE ReportServerNative SELECT catalog.name AS report,        executionlogstorage.username AS [User],        executionlogstorage.timestart,        executionlogstorage.timeend,         Datediff(mi,e.timestart,e.timeend) AS ‘Time In Minutes',        catalog.modifieddate AS [Report Last Modified],        users.username FROM   catalog  (nolock)        INNER JOIN executionlogstorage e (nolock)          ON catalog.itemid = executionlogstorage.reportid        INNER JOIN users (nolock)          ON catalog.modifiedbyid = users.userid WHERE  executionlogstorage.timestart >= Dateadd(s, -1, '03/31/2012')        AND executionlogstorage.timeend <= Dateadd(DAY, 1, '04/02/2012')      LONG RUNNING REPORTS:  This query will show the longest running reports over a given time period.  Note that the “>5” in the WHERE clause sets the report threshold at 5 minutes, so anything that ran less than 5 minutes will not appear in the result set.  Adjust the threshold and start/end times to your liking.  With this information in hand, you can better optimize your system by tweaking the longest running reports first.         USE ReportServerNative SELECT executionlogstorage.instancename,        catalog.PATH,        catalog.name,        executionlogstorage.username,        executionlogstorage.timestart,        executionlogstorage.timeend,        Datediff(mi, e.timestart, e.timeend) AS 'Minutes',        executionlogstorage.timedataretrieval,        executionlogstorage.timeprocessing,        executionlogstorage.timerendering,        executionlogstorage.[RowCount],        users_1.username        AS createdby,        CONVERT(VARCHAR(10), catalog.creationdate, 101)        AS 'Creation Date',        users.username        AS modifiedby,        CONVERT(VARCHAR(10), catalog.modifieddate, 101)        AS 'Modified Date' FROM   executionlogstorage e         INNER JOIN catalog          ON executionlogstorage.reportid = catalog.itemid        INNER JOIN users          ON catalog.modifiedbyid = users.userid        INNER JOIN users AS users_1          ON catalog.createdbyid = users_1.userid WHERE  ( e.timestart > '03/31/2012' )        AND ( e.timestart <= '04/02/2012' )        AND  Datediff(mi, e.timestart, e.timeend) > 5        AND catalog.name <> '' ORDER  BY 'Minutes' DESC        I have used these queries to build SSRS reports that I can refer to quickly, and export to Excel if I need to report or quantify my findings.  I encourage you to look at the data in the ReportServerNative database on your report server to understand the queries and create some of your own.  For instance, you may want a query to determine which reports are using which shared data sources.  Work smarter, not harder!

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  • SQL SERVER – BACKUPIO, BACKUPBUFFER – Wait Type – Day 14 of 28

    - by pinaldave
    Backup is the most important task for any database admin. Your data is at risk if you are not performing database backup. Honestly, I have seen many DBAs who know how to take backups but do not know how to restore it. (Sigh!) In this blog post we are going to discuss about one of my real experiences with one of my clients – BACKUPIO. When I started to deal with it, I really had no idea how to fix the issue. However, after fixing it at two places, I think I know why this is happening but at the same time, I am not sure the fix is the best solution. The reality is that the fix is not a solution but a workaround (which is not optimal, but get your things done). From Book On-Line: BACKUPIO Occurs when a backup task is waiting for data, or is waiting for a buffer in which to store data. This type is not typical, except when a task is waiting for a tape mount. BACKUPBUFFER Occurs when a backup task is waiting for data, or is waiting for a buffer in which to store data. This type is not typical, except when a task is waiting for a tape mount. BACKUPIO and BACKUPBUFFER Explanation: This wait stats will occur when you are taking the backup on the tape or any other extremely slow backup system. Reducing BACKUPIO and BACKUPBUFFER wait: In my recent consultancy, backup on tape was very slow probably because the tape system was very old. During the time when I explained this wait type reason in the consultancy, the owners immediately decided to replace the tape drive with an alternate system. They had a small SAN enclosure not being used on side, which they decided to re-purpose. After a week, I had received an email from their DBA, saying that the wait stats have reduced drastically. At another location, my client was using a third party tool (please don’t ask me the name of the tool) to take backup. This tool was compressing the backup along with taking backup. I have had a very good experience with this tool almost all the time except this one sparse experience. When I tried to take backup using the native SQL Server compressed backup, there was a very small value on this wait type and the backup was much faster. However, when I attempted with the third party backup tool, this value was very high again and was taking much more time. The third party tool had many other features but the client was not using these features. We end up using the native SQL Server Compressed backup and it worked very well. If I get to see this higher in my future consultancy, I will try to understand this wait type much more in detail and so probably I would able to come to some solid solution. Read all the post in the Wait Types and Queue series. Note: The information presented here is from my experience and there is no way that I claim it to be accurate. I suggest reading Book OnLine for further clarification. All the discussion of Wait Stats in this blog is generic and varies from system to system. It is recommended that you test this on a development server before implementing it to a production server. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • SQL SERVER – What are Actions in SSAS and How to Make a Reporting Action

    - by Pinal Dave
    Actions are used for customized browsing and drilling of data for the end-user. It’s an event that a user can raise while accessing the cube data. They are used in cube browsers like excel and are triggered when a user in a client tool clicks on a particular member, level, dimension, cells or may be the cube itself.  For example a user might be able to see a reporting services report, open a web page or drill through to detailed information related to the cube data. Analysis server supports 3 types of actions :- Report Drill-through Standard Actions In this blog post, I will explain the Reporting  action. The objective of this action is to return a report with details of the product where the sales amount is greater than 1000 in cube browser analysis. You need to create a basic cube first with the facts and dimensions you want in the analysis. Following are the steps to create reporting action. Go to SQL server data tools and open the analysis services project. Navigate to actions and click on new reporting action. 2.) Specify the name of the action and choose target type as attribute members since we have to create the action on members for a attribute. 3.) Specify the Target object of your report action. Target object would be the dimension or attribute on which you want the report to appear. In our case it is product name. 4.) Next you have to define the condition on which you want the report link to appear. However, this is an optional feature. In this example we are specifying a condition, which will check if the sales amount is greater than 10,000. So, that the link appears only for those products where the defined condition is met. 5.) Next you have to specify the server name on which the report is present, report path  and the report format in which you want the report to appear. 6.) Additionally you can specify the parameters. As with conditional expression, the parameters should be a valid MDX expression. The parameter name should be same as the one defined in the report. 7.) Deploy your solution after you are done with specifying parameters and go to the cube browser. 8.) Click on the analyze in excel button, this will open your cube in excel 9.) Make an analysis which shows product names and their sales amount. 10.) Right click on a product where sales amount is greater than 10000 you will see the reporting action link. Click on that and you will be taken to your reporting services report. 11.) Clicking on the link will take you to the URL of the report. I created this report using report project wizard in SQL server data tools. So, this is how we can launch reports from a cube browser. Similarly you can open web pages, run applications and a number of  other tasks. Koenig Solutions offers SSAS training which contains all Analysis Services including Reporting in great detail. In my next blog post I will talk about drill-through actions. Author: Namita Sharma, Senior Corporate Trainer at Koenig Solutions. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: SSAS

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  • Kill all the project files!

    - by jamiet
    Like many folks I’m a keen podcast listener and yesterday my commute was filled by listening to Scott Hunter being interviewed on .Net Rocks about the next version of ASP.Net. One thing Scott said really struck a chord with me. I don’t remember the full quote but he was talking about how the ASP.Net project file (i.e. the .csproj file) is going away. The rationale being that the main purpose of that file is to list all the other files in the project, and that’s something that the file system is pretty good at. In Scott’s own words (that someone helpfully put in the comments): A file that lists files is really redundant when the OS already does this Romeliz Valenciano correctly pointed out on Twitter that there will still be a project.json file however no longer will there be a need to keep a list of files in a project file. I suspect project.json will simply contain a list of exclusions where necessary rather than the current approach where the project file is a list of inclusions. On the face of it this seems like a pretty good idea. I’ve long been a fan of convention over configuration and this is a great example of that. Instead of listing all the files in a separate file, just treat all the files in the directory as being part of the project. Ostensibly the approach is if its in the directory, its part of the project. Simple. Now I’m not an ASP.net developer, far from it, but it did occur to me that the same approach could be applied to the two Visual Studio project types that I am most familiar with, SSIS & SSDT. Like many people I’ve long been irritated by SSIS projects that display a faux file system inside Solution Explorer. As you can see in the screenshot below the project has Miscellaneous and Connection Managers folders but no such folders exist on the file system: This may seem like a minor thing but it means useful Solution Explorer features like Show All Files and Open Folder in Windows Explorer don’t work and quite frankly it makes me feel like a second class citizen in the Microsoft ecosystem. I’m a developer, treat me like one. Don’t try and hide the detail of how a project works under the covers, show it to me. I’m a big boy, I can handle it! Would it not be preferable to simply treat all the .dtsx files in a directory as being part of a project? I think it would, that’s pretty much all the .dtproj file does anyway (that, and present things in a non-alphabetic order – something else that wildly irritates me), so why not just get rid of the .dtproj file? In the case of SSDT the .sqlproj actually does a whole lot more than simply list files because it also states the BuildAction of each file (Build, NotInBuild, Post-Deployment, etc…) but I see no reason why the convention over configuration approach can’t help us there either. Want to know which is the Post-deployment script? Well, its the one called Post-DeploymentScript.sql! Simple! So that’s my new crusade. Let’s kill all the project files (well, the .dtproj & .sqlproj ones anyway). Are you with me? @Jamiet

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  • WebLogic Server–Use the Execution Context ID in Applications–Lessons From Hansel and Gretel

    - by james.bayer
    I learned a neat trick this week.  Don’t let your breadcrumbs go to waste like Hansel and Gretel did!  Keep track of the code path, logs and errors for each request as they flow through the system.  Earlier this week an OTN forum post in the WLS – General category by Oracle Ace John Stegeman asked a question how to retrieve the Execution Context ID so that it could be used on an error page that a user could provide to a help desk or use to check with application administrators so they could look up what went wrong.  What is the Execution Context ID (ECID)?  Fusion Middleware injects an ECID as a request enters the system and it says with the request as it flows from Oracle HTTP Server to Oracle Web Cache to multiple WebLogic Servers to the Oracle Database. It’s a way to uniquely identify a request across tiers.  According to the documentation it’s: The value of the ECID is a unique identifier that can be used to correlate individual events as being part of the same request execution flow. For example, events that are identified as being related to a particular request typically have the same ECID value.  The format of the ECID string itself is determined by an internal mechanism that is subject to change; therefore, you should not have or place any dependencies on that format. The novel idea that I see John had was to extend this concept beyond the diagnostic information that is captured by Fusion Middleware.  Why not also use this identifier in your logs and errors so you can correlate even more information together!  Your logging might already identify the user, so why not identify the request so you filter down even more.  All you need to do inside of WebLogic Server to get ahold of this information is invoke DiagnosticConextHelper: weblogic.diagnostics.context.DiagnosticContextHelper.getContextId() This class has other helpful methods to see other values tracked by the diagnostics framework too.  This way I can see even more detail and get information across tiers. In performance profiling, this can be very handy to track down where time is being spent in code.  I’ve blogged and made videos about this before.  JRockit Flight Recorder can use the WLDF Diagnostic Volume in WLS 10.3.3+ to automatically capture and correlate lots of helpful information for each request without installing any special agents and with the out-of-the-box JRockit and WLS settings!  You can see here how information is displayed in JRockit Flight Recorder about a single request as it calls a Servlet, which calls an EJB, which gets a DB connection, which starts a transaction, etc.  You can get timings around everything and even see the SQL that is used. http://download.oracle.com/docs/cd/E21764_01/web.1111/e13714/using_flightrecorder.htm#WLDFC480 Recent versions of the WLS console also are able to visualize this data too, so it works with other JVMs besides JRockit when you turn on WLDF instrumentation. I wrote a little sample application that verified to myself that the ECID did actually cross JVM boundaries.  I invoked a Servlet in one JVM, which acted as an EJB client to Stateless Session Bean running in another JVM.  Each call returned the same ECID.  You need to turn on WLDF Instrumentation for this to work otherwise the framework returns null.  I’m glad John put me on to this API as I have some interesting ideas on how to correlate some information together.

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  • Joy! | Important Information About Your iPad 3G

    - by Jeff Julian
    Looks like I was one of the lucky 114,000 who AT&T lost their email to “hackers”.  Why is “hackers” in “double quotes”.  I can just imagine some executive at AT&T in their “Oh No, We Messed Up Meeting” saying, what happened?  Then someone replied, well we have had a breach and “hackers” broke in (using the quote in the air gesture) and stole our iPad 3G customers emails. Oh well, I am sure my email has been sold and sold again by many different vendors, why not AT&T now.  At least Dorothy Attwood could have gave us her email to give to someone else instead of blinking it through a newsletter system. June 13, 2010 Dear Valued AT&T Customer, Recently there was an issue that affected some of our customers with AT&T 3G service for iPad resulting in the release of their customer email addresses. I am writing to let you know that no other information was exposed and the matter has been resolved.  We apologize for the incident and any inconvenience it may have caused. Rest assured, you can continue to use your AT&T 3G service on your iPad with confidence. Here’s some additional detail: On June 7 we learned that unauthorized computer “hackers” maliciously exploited a function designed to make your iPad log-in process faster by pre-populating an AT&T authentication page with the email address you used to register your iPad for 3G service.  The self-described hackers wrote software code to randomly generate numbers that mimicked serial numbers of the AT&T SIM card for iPad – called the integrated circuit card identification (ICC-ID) – and repeatedly queried an AT&T web address.   When a number generated by the hackers matched an actual ICC-ID, the authentication page log-in screen was returned to the hackers with the email address associated with the ICC-ID already populated on the log-in screen. The hackers deliberately went to great efforts with a random program to extract possible ICC-IDs and capture customer email addresses.  They then put together a list of these emails and distributed it for their own publicity. As soon as we became aware of this situation, we took swift action to prevent any further unauthorized exposure of customer email addresses.  Within hours, AT&T disabled the mechanism that automatically populated the email address. Now, the authentication page log-in screen requires the user to enter both their email address and their password. I want to assure you that the email address and ICC-ID were the only information that was accessible. Your password, account information, the contents of your email, and any other personal information were never at risk.  The hackers never had access to AT&T communications or data networks, or your iPad.  AT&T 3G service for other mobile devices was not affected. While the attack was limited to email address and ICC-ID data, we encourage you to be alert to scams that could attempt to use this information to obtain other data or send you unwanted email. You can learn more about phishing by visiting the AT&T website. AT&T takes your privacy seriously and does not tolerate unauthorized access to its customers’ information or company websites.   We will cooperate with law enforcement in any investigation of unauthorized system access and to prosecute violators to the fullest extent of the law. AT&T acted quickly to protect your information – and we promise to keep working around the clock to keep your information safe.  Thank you very much for your understanding, and for being an AT&T customer. Sincerely, Dorothy Attwood Senior Vice President, Public Policy and Chief Privacy Officer for AT&T Technorati Tags: AT&T,iPad 3G,Email

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  • Do you want to be an ALM Consultant?

    - by Martin Hinshelwood
    Northwest Cadence is looking for our next great consultant! At Northwest Cadence, we have created a work environment that emphasizes excellence, integrity, and out-of-the-box thinking.  Our customers have high expectations (rightfully so) and we wouldn’t have it any other way!   Northwest Cadence has some of the most exciting customers I have ever worked with and even though I have only been here just over a month I have already: Provided training/consulting for 3 government departments Created and taught courseware for delivering Scrum to teams within a high profile multinational company Started presenting Microsoft's ALM Engagement Program  So if you are interested in helping companies build better software more efficiently, then.. Enquire at [email protected] Application Lifecycle Management (ALM) Consultant An ALM Consultant with a minimum of 8 years of relevant experience with Application Lifecycle Management, Visual Studio (including Visual Studio Team System) and software design is needed. Must provide thought leadership on best practices for enterprise architecture, understand the Microsoft technology solution stack, and have a thorough understanding of enterprise application integration. The ALM Practice Lead will play a central role in designing and implementing the overall ALM Practice strategy, including creating, updating, and delivering ALM courseware and consultancy engagements. This person will also provide project support, deliverables, and quality solutions on Visual Studio Team System that exceed client expectations. Engagements will vary and will involve providing expert training, consulting, mentoring, formulating technical strategies and policies and acting as a “trusted advisor” to customers and internal teams. Sound sense of business and technical strategy required. Strong interpersonal skills as well as solid strategic thinking are key. The ideal candidate will be capable of envisioning the solution based on the early client requirements, communicating the vision to both technical and business stakeholders, leading teams through implementation, as well as training, mentoring, and hands-on software development. The ideal candidate will demonstrate successful use of both agile and formal software development methods, enterprise application patterns, and effective leadership on prior projects. Job Requirements Minimum Education: Bachelor’s Degree (computer science, engineering, or math preferred). Locale / Travel: The Practice Lead position requires estimated 50% travel, most of which will be in the Continental US (a valid national Passport must be maintained).  This is a full time position and will be based in the Kirkland office. Preferred Education: Master’s Degree in Information Technology or Software Engineering; Premium Microsoft Certifications on .NET (MCSD) or MCPD or relevant experience; Microsoft Certified Trainer (MCT) or relevant experience. Minimum Experience and Skills: 7+ years experience with business information systems integration or custom business application design and development in a professional technology consulting, corporate MIS or software development environment. Essential Duties & Responsibilities: Provide training, consulting, and mentoring to organizations on topics that include Visual Studio Team System and ALM. Create content, including labs and demonstrations, to be delivered as training classes by Northwest Cadence employees. Lead development teams through the complete ALM and/or Visual Studio Team System solution. Be able to communicate in detail how a solution will integrate into the larger technical problem space for large, complex enterprises. Define technical solution requirements. Provide guidance to the customer and project team with respect to technical feasibility, complexity, and level of effort required to deliver a custom solution. Ensure that the solution is designed, developed and deployed in accordance with the agreed upon development work plan. Create and deliver weekly status reports of training and/or consulting progress. Engagement Responsibilities: · Provide a strong desire to provide thought leadership related to technology and to help grow the business. · Work effectively and professionally with employees at all levels of a customer’s organization. · Have strong verbal and written communication skills. · Have effective presentation, organizational and planning skills. · Have effective interpersonal skills and ability to work in a team environment. Enquire at [email protected]

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  • Tyrus 1.8

    - by Pavel Bucek
    Another version of Tyrus, the reference implementation of JSR 356 – Java API for WebSocket is out! Complete list of fixes and features is below, but let me describe some of the new features in more detail. All information presented here is also available in Tyrusdocumentation. What’s new? First to mention is that JSR 356 Maintenance review Ballot is over and the change proposed for 1.1 release was accepted. More details about changes in the API can be found in this article. Important part is that Tyrus 1.8 implements this API, meaning you can use Lambda expressions and some features of Nashorn without the need for any workarounds. Almost all other features are related to client side support, which was significantly improved in this release. Firstly – I have to admit, that Tyrus client contained security issue – SSL Hostname verification was not performed when connecting to “wss” endpoints. This was fixed as part of TYRUS-339 and resulted in some changes in the client configuration API. Now you can control whether HostnameVerification should be performed (SslEngineConfigurator#setHostnameVerificationEnabled(boolean)) or even set your own HostnameVerifier (please use carefully): #setHostnameVerifier(…). Detailed description can be found in Host verification chapter. Another related enhancement is support for Http Basic and Digest authentication schemes. Tyrus client now enables users to provide credentials and underlying implementation will take care of everything else. Our implementation is strictly non pre-emptive, so the login information is sent always as a response to 401 Http Status Code. If the Basic and Digest are not good enough and there is a need to use some custom scheme or something which is not yet supported in Tyrus, custom Authenticator can be registered and the authentication part of the handshake process will be handled by it. Please seeClient HTTP Authentication chapter in the user guide for more details. There are other features, like fine-grain threadpool configuration for JDK client container, build-in Http redirect support and some reshuffling related to unifying the location of client configuration classes and properties definition – every property should be now part of ClientProperties class. All new features are described in the user guide – in chapterTyrus proprietary configuration. Update – Tyrus 1.8.1 There was another slightly late reported issue related to running in environments with SecurityManager enabled, so this version fixes that. Another noteworthy fixes are TYRUS-355 and TYRUS-361; the first one is about incorrect thread factory used for shared container timeout, which resulted in JVM waiting for that thread and not exiting as it should. The other issue enables relative URIs in Location header when using redirect feature. Links Tyrus homepage mailing list JIRA Complete list of changes: Bug [TYRUS-333] – Multiple endpoints on one client [TYRUS-334] – When connection is closed by a peer, periodic heartbeat pong is not stopped [TYRUS-336] – ReaderBuffer.getNextChars() keeps blocking a server thread after client has closed the session [TYRUS-338] – JDK client SSL filter needs better synchronization during handshake phase [TYRUS-339] – SSL hostname verification is missing [TYRUS-340] – Test PathParamTest are not stable with JDK client [TYRUS-341] – A control frame inside a stream of continuation frames is treated as the part of the stream [TYRUS-343] – ControlFrameInDataStreamTest does not pass on GF [TYRUS-345] – NPE is thrown, when shared container timeout property in JDK client is not set [TYRUS-346] – IllegalStateException is thrown, when using proxy in JDK client [TYRUS-347] – Introduce better synchronization in JDK client thread pool [TYRUS-348] – When a client and server close connection simultaneously, JDK client throws NPE [TYRUS-356] – Tyrus cannot determine the connection port for a wss URL [TYRUS-357] – Exception thrown in MessageHandler#OnMessage is not caught in @OnError method [TYRUS-359] – Client based on Java 7 Asynchronous IO makes application unexitable Improvement [TYRUS-328] – JDK 1.7 AIO Client container – threads – (setting threadpool, limits, …) [TYRUS-332] – Consolidate shared client properties into one file. [TYRUS-337] – Create an SSL version of Basic Servlet test New Feature [TYRUS-228] – Add client support for HTTP Basic/Digest Task [TYRUS-330] – create/run tests/servlet/basic via wss [TYRUS-335] – [clustering] – introduce RemoteSession and expose them via separate method (not include remote sessions in the getOpenSessions()) [TYRUS-344] – Introduce Client support for HTTP Redirect

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  • SQL 2012 Licensing Thoughts

    - by Geoff N. Hiten
    The only thing more controversial than new Federal Tax plans is new Licensing plans from Microsoft.  In both cases, everyone calculates several numbers.  First, will I pay more or less under this plan?  Second, will my competition pay more or less than now?  Third, will <insert interesting person/company here> pay more or less?  Not that items 2 and 3 are meaningful, that is just how people think. Much like tax plans, the devil is in the details, so lets see how this looks.  Microsoft shows it here: http://www.microsoft.com/sqlserver/en/us/future-editions/sql2012-licensing.aspx First up is a switch from per-socket to per-core licensing.  Anyone who didn’t see something like this coming should rapidly search for a new line of work because you are not paying attention.  The explosion of multi-core processors has made SQL Server a bargain.  Microsoft is in business to make money and the old per-socket model was not going to do that going forward. Per-core licensing also simplifies virtualization licensing.  Physical Core = Virtual Core, at least for licensing.  Oversubscribe your processors, that’s your lookout.  You still pay for  what is exposed to the VM.  The cool part is you can seamlessly move physical and virtual workloads around and the licenses follow.  The catch is you have to have Software Assurance to make the licenses mobile.  Nice touch there. Let’s have a moment of silence for the late, unlamented, largely ignored Workgroup Edition.  To quote the Microsoft  FAQ:  “Standard becomes our sole edition for basic database needs”.  Considering I haven’t encountered a singe instance of SQL Server Workgroup Edition in the wild, I don’t think this will be all that controversial. As for pricing, it looks like a wash with current per-socket pricing based on four core sockets.  Interestingly, that is the minimum core count Microsoft proposes to swap to transition per-socket to per-core if you are on Software Assurance.  Reading the fine print shows that if you are using more, you will get more core licenses: From the licensing FAQ. 15. How do I migrate from processor licenses to core licenses?  What is the migration path? Licenses purchased with Software Assurance (SA) will upgrade to SQL Server 2012 at no additional cost. EA/EAP customers can continue buying processor licenses until your next renewal after June 30, 2012. At that time, processor licenses will be exchanged for core-based licenses sufficient to cover the cores in use by processor-licensed databases (minimum of 4 cores per processor for Standard and Enterprise, and minimum of 8 EE cores per processor for Datacenter). Looks like the folks who invested in the AMD 12-core chips will make out like bandits. Now, on to something new: SQL Server Business Intelligence Edition. Yep, finally a BI-specific SKU licensed for server+CAL configurations only.  Note that Enterprise Edition still supports the complete feature set; the BI Edition is intended for smaller shops who want to use the full BI feature set but without needing Enterprise Edition scale (or costs).  No, you don’t get ColumnStore, Compression, or Partitioning in the BI Edition.  Those are Enterprise scale features, ThankYouVeryMuch.  Then again, your starting licensing costs are about one sixth of an Enterprise Edition system (based on an 8 core server). The only part of the message I am missing is if the current Failover Licensing Policy will change.  Do we need to fully or partially license failover servers?  That is a detail I definitely want to know.

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  • HOWTO Turn off SPARC T4 or Intel AES-NI crypto acceleration.

    - by darrenm
    Since we released hardware crypto acceleration for SPARC T4 and Intel AES-NI support we have had a common question come up: 'How do I test without the hardware crypto acceleration?'. Initially this came up just for development use so developers can do unit testing on a machine that has hardware offload but still cover the code paths for a machine that doesn't (our integration and release testing would run on all supported types of hardware anyway).  I've also seen it asked in a customer context too so that we can show that there is a performance gain from the hardware crypto acceleration, (not just the fact that SPARC T4 much faster performing processor than T3) and measure what it is for their application. With SPARC T2/T3 we could easily disable the hardware crypto offload by running 'cryptoadm disable provider=n2cp/0'.  We can't do that with SPARC T4 or with Intel AES-NI because in both of those classes of processor the encryption doesn't require a device driver instead it is unprivileged user land callable instructions. Turns out there is away to do this by using features of the Solaris runtime loader (ld.so.1). First I need to expose a little bit of implementation detail about how the Solaris Cryptographic Framework is implemented in Solaris 11.  One of the new Solaris 11 features of the linker/loader is the ability to have a single ELF object that has multiple different implementations of the same functions that are selected at runtime based on the capabilities of the machine.  The alternate to this is having the application coded to call getisax() and make the choice itself.  We use this functionality of the linker/loader when we build the userland libraries for the Solaris Cryptographic Framework (specifically libmd.so, and the unfortunately misnamed due to historical reasons libsoftcrypto.so) The Solaris linker/loader allows control of a lot of its functionality via environment variables, we can use that to control the version of the cryptographic functions we run.  To do this we simply export the LD_HWCAP environment variable with values that tell ld.so.1 to not select the HWCAP section matching certain features even if isainfo says they are present.  For SPARC T4 that would be: export LD_HWCAP="-aes -des -md5 -sha256 -sha512 -mont -mpul" and for Intel systems with AES-NI support: export LD_HWCAP="-aes" This will work for consumers of the Solaris Cryptographic Framework that use the Solaris PKCS#11 libraries or use libmd.so interfaces directly.  It also works for the Oracle DB and Java JCE.  However does not work for the default enabled OpenSSL "t4" or "aes-ni" engines (unfortunately) because they do explicit calls to getisax() themselves rather than using multiple ELF cap sections. However we can still use OpenSSL to demonstrate this by explicitly selecting "pkcs11" engine  using only a single process and thread.  $ openssl speed -engine pkcs11 -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 54170.81k 187416.00k 489725.70k 805445.63k 1018880.00k $ LD_HWCAP="-aes" openssl speed -engine pkcs11 -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 29376.37k 58328.13k 79031.55k 86738.26k 89191.77k We can clearly see the difference this makes in the case where AES offload to the SPARC T4 was disabled. The "t4" engine is faster than the pkcs11 one because there is less overhead (again on a SPARC T4-1 using only a single process/thread - using -multi you will get even bigger numbers). $ openssl speed -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 85526.61k 89298.84k 91970.30k 92662.78k 92842.67k Yet another cool feature of the Solaris linker/loader, thanks Rod and Ali. Note these above openssl speed output is not intended to show the actual performance of any particular benchmark just that there is a significant improvement from using hardware acceleration on SPARC T4. For cryptographic performance benchmarks see the http://blogs.oracle.com/BestPerf/ postings.

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  • Visual Studio 2012 and .NET 4.5 now Live!

    - by Tarun Arora
    Today was the formal launch event for Visual Studio 2012 and .NET 4.5, a state-of-the-art development solution for building modern applications that span connected devices and continuous services, from the client to the cloud. The event was streamed live from http://visualstudiolaunch.com, S.Somasegar corporate vice president of the Developer Division opened the key note, Jason Zander dived deeper into how to leverage Visual Studio 2012 and .NET 4.5 to build modern application. Brian Harry all the awesome features in Visual Studio 2012 to improve the application lifecycle management.   I. Summary of the announcements made today 1. Visual Studio Updates coming this fall –  VS Update will better support agile teams, enable continuous quality, elevate SharePoint development with application lifecycle management (ALM) tools, and expand Visual Studio 2012 Windows development capabilities. It will be available as a community technology preview (CTP) later this month and in final release later this calendar year. A comprehensive list of what will be on offer can be found here. 2. Visual Studio Express 2012 for Windows Desktop – Visual Studio Express 2012 for Windows Desktop brings the newest desktop development capabilities in Visual Studio 2012 to Express users, too. You would be excited to know that the express SKU will support Integration with TFS among some of the other cool features I would like to mention Unit Testing, Unit Testing, Code Analysis, dependency management with NuGet a full list and download links can be found here. 3. F# tools for Visual Studio Express 2012 for web –  This F# Tools release adds in F# 3.0 components, such as the F# 3.0 compiler, F# Interactive, IDE support, and new F# features such as type providers and query expressions to your Visual Studio 2012 express for web. More details and download links can be found here. 4. Visual Studio TFS 2012 Power Tools – The TFS 2012 Power tools brings the goodness of Best Practice Analyzer, Process Template Editor, Storyboard Shapes, Team Explorer enhancements, TFPT command line, TFS Server Backups, etc via to your TFS 2012 installation. It can be downloaded right away from here. II. Road shows There will be many more community road shows this month packaged with hours of demos and discussions. The Visual Studio UK Team has just announced that there will be four UK launch events, face to face session including a product group speaker and partner sessions: Edinburgh, 1st October Manchester, 3rd October London, 4th October Reading, 5th October III. Get Started Download Visual Studio 2012 and the additional supporting software's from here. The Visual Studio development team has put together over 60 videos to help you learn about the new Visual Studio 2012 capabilities in more detail, and all of these will be available for watching here. IV. What’s Next A lot more exciting stuff lined up… Windows 8 Anticipated release: Oct. 26 (UPDATED 9/12) Windows Server 2012 Released (UPDATED 9/4) System Center 2012 Released (UPDATED 9/11) SQL Server 2012 Released (UPDATED 4/2) Internet Explorer 10 Anticipated release: Between Q3 2012 and early 2013 (UPDATED 5/3   Office 2013 Anticipated release: Q4 2012 or Q1 2013(UPDATED 9/12) Exchange 2013 Anticipated release: Q4 2012 (UPDATED 7/26) Visual Studio 2012 Released (UPDATED 9/12) Kinect for Windows Released (UPDATED 9/4) Windows Phone "Tango" and 8 "Tango": Released; Anticipated "Windows Phone 8" release: Q4 2012 (UPDATED 9/5) Dynamics ERP Online Anticipated release: September or October 2012 (UPDATED 7/20) Office 365 Anticipated update schedule: "Almost weekly"(UPDATED 9/12) Windows Azure Rumored CTP release: Spring 2012 (UPDATED 9/7) SharePoint 2013 Anticipated release: Q4 2012 (UPDATED 8/21) Enjoy

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  • Oracle Enterprise Manager Ops Center 12c Update 1 is available now

    - by Anand Akela
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Following the announcement of Oracle Enterprise Manager Ops Center 12c on April 4th, we are happy to announce the release of Oracle Enterprise Manager Ops Center 12c update 1. This is a bundled patch release for Oracle Enterprise Manager Ops Center.  Here are the key features of the Oracle Enterprise Manager Ops Center 12c update 1 : Oracle VM SPARC Server Pool HA Policy  Automatically Upgrade from Ops Center 11g update 3 and Ops Center 12c  Oracle Linux 5.8 and 6.x Support  Oracle VM SPARC IaaS (Virtual Datacenters) WANBoot Improvements with OBP Handling Enhancements SPARC SuperCluster Support Stability fixes This new release contains significant enhancements in the update provisioning, bare metal OS provisioning, shared storage management, cloud/virtual datacenter, and networking management sections of the product.  With this update, customers can achieve better handling of ASR faults, add networks and storage to virtual guests more easily, understand IPMP and VLAN configurations better, get a more robust LDAP integration, get  virtualization aware firmware patching, and observe improved product performance across the board.  Customers can now accelerate Oracle VM SPARC and T4 deployments into production . Oracle Enterprise Manager Ops Center 11g and Ops Center 12c customers will now notice the availability of new product update under the Administration tab within the  Browser User Interface (BUI) .  Upgrade process is explained in detail within the Ops Center Administration Guide under “Chapter 10: Upgrading”.  Please be sure to read over that chapter and the Release Notes before upgrading.  During the week of July 9th,  the full download of the product will be available from the Oracle Enterprise Manager Ops Center download website.  Based on the customer feedback, we have changed the updates to include the entire product. Customers no longer need to install Ops Center 12c and then upgrade to the update 1 release.  The can simply install Ops Center 12c update 1 directly.  Here are some of the resources that can help you learn more about the Oracle Enterprise Manager Ops Center and the new update 1. Oracle Enterprise Manager Ops Center OTN site Bi-Monthly Product Demos Oracle Enterprise Manager Ops Center Forum Oracle Enterprise Manager Ops Center MOS Community Watch the recording of Oracle Enterprise Manager 12c launch webcast by clicking the following banner. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • ArchBeat Link-o-Rama Top 10 for August 19-26, 2012

    - by Bob Rhubart
    The Top 10 most popular items shared via the OTN ArchBeat Facebook page for the week of August 19-26, 2012. Now Available: Oracle SQL Developer 3.2 (3.2.09.23) The latest release of Oracle SQl Developer includes UI enhancements, 12c database support, and bug fixes. ADF Tutorial Chapter 3: Creating a Master-Detail taskflow | Yannick Ongena Oracle ACE Yannick Ongena continues his ADF tutorial with a chapter devoted to view layer and using the data control to build pages that allow user to update reference data. GlassFish Community Event at JavaOne 2012 Don't miss out on this exclusive GlassFish Community Event on Sunday, September 30th from 11:00 a.m. – 1:00 p.m. in Moscone South. Register Now! Part of JavaOne 2012. Oracle BI 11g Book Authors – Podcast #9 | Art of Business Intelligence In this home-grown podcast, authors Christian Screen, Haroun Khan, and Adrian Ward talk about their new book, "Oracle Business Intelligence Enterprise Edition 11g: A Hands-On Tutorial," about their sessions at Oracle OpenWorld, and about their ORACLENERD t-shirts. Oracle Service Bus duplicate message check using Coherence | Jan van Zoggel "Giving the fact that every message on our ESB has an unique messageID element in the SOAP header we could store this on disk, database or in memory,"says Jan van Zoggel. "With the help of Oracle Coherence this last option, in memory, is relatively simple." Even simpler with Jan's detailed instructions. Oracle Technology Network Architect Day - Boston - Sept 12 There are easier ways to increase your IT brainpower. Skip the electrodes and register for Oracle Technology Network Architect Day in Boston, September 12, 2012. This free event includes 8 technical sessions, panel Q&A, roundtable discussions—and a free lunch. 8:00 a.m. – 5:00 p.m. at the Boston Marriott Burlington, One Burlington Mall Road, Burlington, MA 01803. Oracle BPM enable BAM | Peter Paul van de Beek "BAM enables you to make decisions based on real-time information gathered from your running processes," says Peter Paul van de Beek. "With BPMN processes you can use the standard Business Indicators that the BPM Suite offers you and use them to with BAM without much extra effort." Sample Application for Switching Application Module Data Sources | Andrejus Baranovskis A sample application and how-to guide from Oracle ACE Director and ADF expert Andrejus Baranovskis. ORCLville: Some Basic BI Thoughts "If we'd stop to consider what business intelligence really is, many of us might grow a different perspective about how we implement enterprise apps," says Oracle ACE Director Floyd Teter. "What if we implemented with an eye to what kind of information we'd like to get from our enterprise apps?" Oracle VM VirtualBox 4.1.20 released |Oracle's Virtualization Blog Oracle VM VirtualBox 4.1.20 was just released at the community and Oracle download sites, reports the Fat Bloke. This is a maintenance release containing bug fixes and stability improvements. Thought for the Day "The programmer, like the poet, works only slightly removed from pure thought-stuff. He builds his castles in the air, from air, creating by exertion of the imagination. Few media of creation are so flexible, so easy to polish and rework, so readily capable of realizing grand conceptual structures." — Frederick P. Brooks Source: SoftwareQuotes

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  • How can I fix my keyboard layout?

    - by Scott Severance
    For a long time, I've had my keyboard configured to use the layout currently known as "English (international AltGr dead keys)." I like this layout because without any modifier keys, it's identical to the US English keyboard, but when I hold Right Alt I can get accented letters and other characters not available on a standard US English keyboard. In Oneiric, however, the layout is messed up. Right Alt+N produces "ñ" as expected. And another method works: Right Alt+`, E produces "è", also as expected. But there's no way to type "é", which is probably the accented letter I type the most. I expect Right Alt+A, E to do the trick. But instead of a dead key for the acute accent, it uses a method for combining characters to create the hybrid "´e". This hybrid looks like the proper "é" in some settings, but it isn't the same character and doesn't always work. (For example, in the text input box as I type this, it looks the same as the proper character, but when displayed on the site for all so see, it looks very wrong--at least on my machine.) Ditto for all other characters with an acute accent, though some are available directly as pre-composed characters: For example, Right Alt+I yields "í". How can I change the acute accent on the A key to a proper dead key? Perhaps the more general version of this is: How can I tweak my keyboard layout? Update I just tested this on my other machine, also running Oneiric, but upgraded from previous versions. I have no problems with the second machine. The problem machine was a fresh install of Oneiric, but I kept my old $HOME when I did the fresh install. Clarification Even if an answer doesn't address my specific examples, I would still accept it if it provided enough detail for me to find the layout and tweak it according to my needs. Major Update After working through the information gained through Jim C's and Chascon's helpful replies, I've learned something new: The problem isn't with the layout itself, but with the fact that the selected layout isn't being applied. When I look at the definition in /usr/share/X11/xkb/symbols/us of the layout I've been running for a long time, I found that the definition doesn't match what I get when I type. In addition, the keyboard layout dialog that's supposed to show the current layout looks different from the way the layout is defined in the file I mentioned, and matches what actually happens when I type. Following Jim C's suggestion, I created a new layout in /usr/share/X11/xkb/symbols/us containing some modifications to the layout I want. I can select my layout from the keyboard properties, and I can use in on the console following Chascon's post, but the layout I get when typing is unchanged. Apparently, there's a different layout defined somewhere that's overriding what I've set. Where is that layout hiding? This problem occurs in Unity (3D and 2D), but I was able to get the correct layout set in Xfce. In case it's relevant, this problem has occurred since I installed Oneiric fresh on this machine (though I preserved my $HOME). I don't recall whether this problem occurred before the reinstall. Also, in case it's relevant, I also run iBus so I can type Korean. I have a few difficulties with iBus, but I doubt they're related.

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  • Tessellation Texture Coordinates

    - by Stuart Martin
    Firstly some info - I'm using DirectX 11 , C++ and I'm a fairly good programmer but new to tessellation and not a master graphics programmer. I'm currently implementing a tessellation system for a terrain model, but i have reached a snag. My current system produces a terrain model from a height map complete with multiple texture coordinates, normals, binormals and tangents for rendering. Now when i was using a simple vertex and pixel shader combination everything worked perfectly but since moving to include a hull and domain shader I'm slightly confused and getting strange results. My terrain is a high detail model but the textured results are very large patches of solid colour. My current setup passes the model data into the vertex shader then through the hull into the domain and then finally into the pixel shader for use in rendering. My only thought is that in my hull shader i pass the information into the domain shader per patch and this is producing the large areas of solid colour because each patch has identical information. Lighting and normal data are also slightly off but not as visibly as texturing. Below is a copy of my hull shader that does not work correctly because i think the way that i am passing the data through is incorrect. If anyone can help me out but suggesting an alternative way to get the required data into the pixel shader? or by showing me the correct way to handle the data in the hull shader id be very thankful! cbuffer TessellationBuffer { float tessellationAmount; float3 padding; }; struct HullInputType { float3 position : POSITION; float2 tex : TEXCOORD0; float3 normal : NORMAL; float3 tangent : TANGENT; float3 binormal : BINORMAL; float2 tex2 : TEXCOORD1; }; struct ConstantOutputType { float edges[3] : SV_TessFactor; float inside : SV_InsideTessFactor; }; struct HullOutputType { float3 position : POSITION; float2 tex : TEXCOORD0; float3 normal : NORMAL; float3 tangent : TANGENT; float3 binormal : BINORMAL; float2 tex2 : TEXCOORD1; float4 depthPosition : TEXCOORD2; }; ConstantOutputType ColorPatchConstantFunction(InputPatch<HullInputType, 3> inputPatch, uint patchId : SV_PrimitiveID) { ConstantOutputType output; output.edges[0] = tessellationAmount; output.edges[1] = tessellationAmount; output.edges[2] = tessellationAmount; output.inside = tessellationAmount; return output; } [domain("tri")] [partitioning("integer")] [outputtopology("triangle_cw")] [outputcontrolpoints(3)] [patchconstantfunc("ColorPatchConstantFunction")] HullOutputType ColorHullShader(InputPatch<HullInputType, 3> patch, uint pointId : SV_OutputControlPointID, uint patchId : SV_PrimitiveID) { HullOutputType output; output.position = patch[pointId].position; output.tex = patch[pointId].tex; output.tex2 = patch[pointId].tex2; output.normal = patch[pointId].normal; output.tangent = patch[pointId].tangent; output.binormal = patch[pointId].binormal; return output; } Edited to include the domain shader:- [domain("tri")] PixelInputType ColorDomainShader(ConstantOutputType input, float3 uvwCoord : SV_DomainLocation, const OutputPatch<HullOutputType, 3> patch) { float3 vertexPosition; PixelInputType output; // Determine the position of the new vertex. vertexPosition = uvwCoord.x * patch[0].position + uvwCoord.y * patch[1].position + uvwCoord.z * patch[2].position; output.position = mul(float4(vertexPosition, 1.0f), worldMatrix); output.position = mul(output.position, viewMatrix); output.position = mul(output.position, projectionMatrix); output.depthPosition = output.position; output.tex = patch[0].tex; output.tex2 = patch[0].tex2; output.normal = patch[0].normal; output.tangent = patch[0].tangent; output.binormal = patch[0].binormal; return output; }

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  • Keeping an Eye on Your Storage

    - by Fatherjack
    There are plenty of resources that advise you about looking for signs that your storage hardware is having problems. SQL Server Alerts for 823, 824 and 825 are covered here by Paul Randall of SQL Skills: http://www.sqlskills.com/blogs/paul/a-little-known-sign-of-impending-doom-error-825/ and here by me: https://www.simple-talk.com/blogs/2011/06/27/alerts-are-good-arent-they/. Now until very recently I wasn’t aware that there was a different way to track the 823 + 824 errors. It was by complete chance that I happened to be searching about in the msdb database when I found the suspect_pages table. Running a query against it I got zero rows. This, as it turns out is a good thing. Highlighting the table name and pressing F1 got me nowhere – Is it just me or does Books Online fail to load properly for no obvious reason sometimes? So I typed the table name into the search bar and got my local version of http://msdn.microsoft.com/en-us/library/ms174425.aspx. From that we get the following description: Contains one row per page that failed with a minor 823 error or an 824 error. Pages are listed in this table because they are suspected of being bad, but they might actually be fine. When a suspect page is repaired, its status is updated in the event_type column. So, in the table we would, on healthy hardware, expect to see zero rows but on disks that are having problems the event_type column would show us what is going on. Where there are suspect pages on the disk the rows would have an event_type value of 1, 2 or 3, where those suspect pages have been restored, repaired or deallocated by DBCC then the value would be 4, 5 or 7. Having this table means that we can set up SQL Monitor to check the status of our hardware as we can create a custom metric based on the query below: USE [msdb] go SELECT COUNT(*) FROM [dbo].[suspect_pages] AS sp All we need to do is set the metric to collect this value and set an alert to email when the value is not 1 and we are then able to let SQL Monitor take care of our storage. Note that the suspect_pages table does not have any updates concerning Error 825 which the links at the top of the page cover in more detail. I would suggest that you set SQL Monitor to alert on the suspect_pages table in addition to other taking other measures to look after your storage hardware and not have it as your only precaution. Microsoft actually pass ownership and administration of the suspect_pages table over to the database administrator (Manage the suspect_pages Table (SQL Server)) and in a surprising move (to me at least) advise DBAs to actively update and archive data in it. The table will only ever contain a maximum of 1000 rows and once full, new rows will not be added. Keeping an eye on this table is pretty important, although In my opinion, if you get to 1000 rows in this table and are not already waiting for new disks to be added to your server you are doing something wrong but if you have 1000 rows in there then you need to move data out quickly because you may be missing some important events on your server.

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  • Question on the implementation of my Entity System

    - by miguel.martin
    I am currently creating an Entity System, in C++, it is almost completed (I have all the code there, I just have to add a few things and test it). The only thing is, I can't figure out how to implement some features. This Entity System is based off a bit from the Artemis framework, however it is different. I'm not sure if I'll be able to type this out the way my head processing it. I'm going to basically ask whether I should do something over something else. Okay, now I'll give a little detail on my Entity System itself. Here are the basic classes that my Entity System uses to actually work: Entity - An Id (and some methods to add/remove/get/etc Components) Component - An empty abstract class ComponentManager - Manages ALL components for ALL entities within a Scene EntitySystem - Processes entities with specific components Aspect - The class that is used to help determine what Components an Entity must contain so a specific EntitySystem can process it EntitySystemManager - Manages all EntitySystems within a Scene EntityManager - Manages entities (i.e. holds all Entities, used to determine whether an Entity has been changed, enables/disables them, etc.) EntityFactory - Creates (and destroys) entities and assigns an ID to them Scene - Contains an EntityManager, EntityFactory, EntitySystemManager and ComponentManager. Has functions to update and initialise the scene. Now in order for an EntitySystem to efficiently know when to check if an Entity is valid for processing (so I can add it to a specific EntitySystem), it must recieve a message from the EntityManager (after a call of activate(Entity& e)). Similarly the EntityManager must know when an Entity is destroyed from the EntityFactory in the Scene, and also the ComponentManager must know when an Entity is created AND destroyed. I do have a Listener/Observer pattern implemented at the moment, but with this pattern I may remove a Listener (which is this case is dependent on the method being called). I mainly have this implemented for specific things related to a game, i.e. Teams, Tagging of entities, etc. So... I was thinking maybe I should call a private method (using friend classes) to send out when an Entity has been activated, deleted, etc. i.e. taken from my EntityFactory void EntityFactory::killEntity(Entity& e) { // if the entity doesn't exsist in the entity manager within the scene if(!getScene()->getEntityManager().doesExsist(e)) { return; // go back to the caller! (should throw an exception or something..) } // tell the ComponentManager and the EntityManager that we killed an Entity getScene()->getComponentManager().doOnEntityWillDie(e); getScene()->getEntityManager().doOnEntityWillDie(e); // notify the listners for(Mouth::iterator i = getMouth().begin(); i != getMouth().end(); ++i) { (*i)->onEntityWillDie(*this, e); } _idPool.addId(e.getId()); // add the ID to the pool delete &e; // delete the entity } As you can see on the lines where I am telling the ComponentManager and the EntityManager that an Entity will die, I am calling a method to make sure it handles it appropriately. Now I realise I could do this without calling it explicitly, with the help of that for loop notifying all listener objects connected to the EntityFactory's Mouth (an object used to tell listeners that there's an event), however is this a good idea (good design, or what)? I've gone over the PROS and CONS, I just can't decide what I want to do. Calling Explicitly: PROS Faster? Since these functions are explicitly called, they can't be "removed" CONS Not flexible Bad design? (friend functions) Calling through Listener objects (i.e. ComponentManager/EntityManager inherits from a EntityFactoryListener) PROS More Flexible? Better Design? CONS Slower? (virtual functions) Listeners can be removed, i.e. may be removed and not get called again during the program, which could cause in a crash. P.S. If you wish to view my current source code, I am hosting it on BitBucket.

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  • Sunshine after the iCloud release?

    - by Laila
    "Why should I believe them? They're the ones that brought us MobileMe? It was not our finest hour, but we learned a lot." Steve Jobs June 6th 2011 Apple's new cloud service has been met with uncritical excitement by industry commentators.  It is wonderful what a rename can do.  Apple has had a 'cloud' offering for three years called MobileMe, successor to .MAC and  iTools, so iCloud is now the fourth internet service Apple have attempted. If this had been Microsoft, there would have been catcalls all around the blogosphere.  I'll admit that there is a lot more functionality announced for iCloud than MobileMe has ever managed to achieve, but then almost anything has more functionality than MobileMe.  It's an expensive service (£120 a year in the UK, $90 in the states), launched as far back as  June 9, 2008, that has delivered very little and suffered a string of technical problems; the documentation was mainly  a community effort, built up gradually by the frustrated and angry users. It was supposed to synchronise PC Outlook calendars but couldn't manage Microsoft Exchange (Google could, of course). It used WebDAV to allow Windows users to attach to the filestore, but didn't document how to do it. The method for downloading and uploading files to the cloud-based filestore was ridiculously clunky. It allowed you to post photos on a public site, but forgot to include a way of deleting photos. I could go on with the list, but you can explore the many sites that have flourished to inhabit the support-vacuum left by Apple. MobileMe should have had all the bright new clever things announced for iCloud. Apple dropped the ball, and allowed services such as Flickr to fill the void. However, their PR skills are such that, a name-change later (the .ME.com email address remains), it has turned a rout into a victory, and hundreds of earnest bloggers have been extolling Apple's expertise in cloud matters. This must be frustrating for the other cloud providers who have quietly got the technology working right. I wish iCloud well, even though I resent the expensive mess they made of MobileMe. Apple promise that iCloud will sync files, apps, app data, and media across all the different iOS5 devices, Macs, and PCs. It also hopes to sync music across devices, but not video content. They've offered existing MobileMe users free use of the MobileMe service for a year as the product is morphed, and they will be able to transfer to iCloud when it is launched in the autumn.  On June 30, 2012, MobileMe will die, and Apple's iWeb is also soon to join iTools and .MAC in the hereafter. So why get excited about iCloud? That all depends on the level of PC integration. Whereas iOS5 machines will be full participants in the new world of data-sharing (Sorry iPod Touch users) what about .NET libraries? There is talk of synchronising 'My Pictures' libraries with iOS5 and iMac machines, but little more detail as yet. Apple has a lot to prove with iCloud and anyone with actual experience of their past attempts to get into cloud services will be wary.

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  • Bitmap font rendering, UV generation and vertex placement

    - by jack
    I am generating a bitmap, however, I am not sure on how to render the UV's and placement. I had a thread like this once before, but it was too loosely worded as to what I was looking to do. What I am doing right now is creating a large 1024x1024 image with characters evenly placed every 64 pixels. Here is an example of what I mean. I then save the bitmap X/Y information to a file (which is all multiples of 64). However, I am not sure how to properly use this information and bitmap to render. This falls into two different categories, UV generation and kerning. Now I believe I know how to do both of these, however, when I attempt to couple them together I will get horrendous results. For example, I am trying to render two different text arrays, "123" and "njfb". While ignoring the texture quality (I will be increasing the texture to provide more detail once I fix this issue), here is what it looks like when I try to render them. http://img64.imageshack.us/img64/599/badfontrendering.png Now for the algorithm. I am doing my letter placement with both GetABCWidth and GetKerningPairs. I am using GetABCWidth for the width of the characters, then I am getting the kerning information for adjust the characters. Does anyone have any suggestions on how I can implement my own bitmap font renderer? I am trying to do this without using external libraries such as angel bitmap tool or freetype. I also want to stick to the way the bitmap font sheet is generated so I can do extra effects in the future. Rendering Algorithm for(U32 c = 0, vertexID = 0, i = 0; c < numberOfCharacters; ++c, vertexID += 4, i += 6) { ObtainCharInformation(fontName, m_Text[c]); letterWidth = (charInfo.A + charInfo.B + charInfo.C) * scale; if(c != 0) { DWORD BytesReq = GetGlyphOutlineW(dc, m_Text[c], GGO_GRAY8_BITMAP, &gm, 0, 0, &mat); U8 * glyphImg= new U8[BytesReq]; DWORD r = GetGlyphOutlineW(dc, m_Text[c], GGO_GRAY8_BITMAP, &gm, BytesReq, glyphImg, &mat); for (int k=0; k<nKerningPairs; k++) { if ((kerningpairs[k].wFirst == previousCharIndex) && (kerningpairs[k].wSecond == m_Text[c])) { letterBottomLeftX += (kerningpairs[k].iKernAmount * scale); break; } } letterBottomLeftX -= (gm.gmCellIncX * scale); } SetVertex(letterBottomLeftX, 0.0f, zFight, vertexID); SetVertex(letterBottomLeftX, letterHeight, zFight, vertexID + 1); SetVertex(letterBottomLeftX + letterWidth, letterHeight, zFight, vertexID + 2); SetVertex(letterBottomLeftX + letterWidth, 0.0f, zFight, vertexID + 3); zFight -= 0.001f; float BottomLeftX = (F32)(charInfo.bitmapXOrigin) / (float)m_BitmapWidth; float BottomLeftY = (F32)(charInfo.bitmapYOrigin + charInfo.charBitmapHeight) / (float)m_BitmapWidth; float TopLeftX = BottomLeftX; float TopLeftY = (F32)(charInfo.bitmapYOrigin) / (float)m_BitmapWidth; float TopRightX = (F32)(charInfo.bitmapXOrigin + charInfo.B - charInfo.C) / (float)m_BitmapWidth; float TopRightY = TopLeftY; float BottomRightX = TopRightX; float BottomRightY = BottomLeftY; SetTextureCoordinate(TopLeftX, TopLeftY, vertexID + 1); SetTextureCoordinate(BottomLeftX, BottomLeftY, vertexID + 0); SetTextureCoordinate(BottomRightX, BottomRightY, vertexID + 3); SetTextureCoordinate(TopRightX, TopRightY, vertexID + 2); /// index setting letterBottomLeftX += letterWidth; previousCharIndex = m_Text[c]; }

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  • Expanding on requestaudit - Tracing who is doing what...and for how long

    - by Kyle Hatlestad
    One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing.  This tracing section summarizes the top service requests happening in the server along with how they are performing.  By default, it has 2 different rotations.  One happens every 2 minutes (listing up to 5 services) and another happens every 60 minutes (listing up to 20 services).  These traces provide the total time for all the requests against that service along with the number of requests and its average request time.  This information can provide a good start in possibly troubleshooting performance issues or tracking a particular issue.   >requestaudit/6 12.10 16:48:00.493 Audit Request Monitor !csMonitorTotalRequests,47,1,0.39009329676628113,0.21034042537212372,1>requestaudit/6 12.10 16:48:00.509 Audit Request Monitor Request Audit Report over the last 120 Seconds for server wcc-base_4444****requestaudit/6 12.10 16:48:00.509 Audit Request Monitor -Num Requests 47 Errors 1 Reqs/sec. 0.39009329676628113 Avg. Latency (secs) 0.21034042537212372 Max Thread Count 1requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 1 Service FLD_BROWSE Total Elapsed Time (secs) 3.5320000648498535 Num requests 10 Num errors 0 Avg. Latency (secs) 0.3531999886035919 requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 2 Service GET_SEARCH_RESULTS Total Elapsed Time (secs) 2.694999933242798 Num requests 6 Num errors 0 Avg. Latency (secs) 0.4491666555404663requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 3 Service GET_DOC_PAGE Total Elapsed Time (secs) 1.8839999437332153 Num requests 5 Num errors 1 Avg. Latency (secs) 0.376800000667572requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 4 Service DOC_INFO Total Elapsed Time (secs) 0.4620000123977661 Num requests 3 Num errors 0 Avg. Latency (secs) 0.15399999916553497requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 5 Service GET_PERSONALIZED_JAVASCRIPT Total Elapsed Time (secs) 0.4099999964237213 Num requests 8 Num errors 0 Avg. Latency (secs) 0.051249999552965164requestaudit/6 12.10 16:48:00.509 Audit Request Monitor ****End Audit Report***** To change the default rotation or size of output, these can be set as configuration variables for the server: RequestAuditIntervalSeconds1 – Used for the shorter of the two summary intervals (default is 120 seconds)RequestAuditIntervalSeconds2 – Used for the longer of the two summary intervals (default is 3600 seconds)RequestAuditListDepth1 – Number of services listed for the first request audit summary interval (default is 5)RequestAuditListDepth2 – Number of services listed for the second request audit summary interval (default is 20) If you want to get more granular, you can enable 'Full Verbose Tracing' from the System Audit Information page and now you will get an audit entry for each and every service request.  >requestaudit/6 12.10 16:58:35.431 IdcServer-68 GET_USER_INFO [dUser=bob][StatusMessage=You are logged in as 'bob'.] 0.08765099942684174(secs) What's nice is it reports who executed the service and how long that particular request took.  In some cases, depending on the service, additional information will be added to the tracing relevant to that  service. >requestaudit/6 12.10 17:00:44.727 IdcServer-81 GET_SEARCH_RESULTS [dUser=bob][QueryText=%28+dDocType+%3cmatches%3e+%60Document%60+%29][StatusCode=0][StatusMessage=Success] 0.4696030020713806(secs) You can even go into more detail and insert any additional data into the tracing.  You simply need to add this configuration variable with a comma separated list of variables from local data to insert. RequestAuditAdditionalVerboseFieldsList=TotalRows,path In this case, for any search results, the number of items the user found is traced: >requestaudit/6 12.10 17:15:28.665 IdcServer-36 GET_SEARCH_RESULTS [TotalRows=224][dUser=bob][QueryText=%28+dDocType+%3cmatches%3e+%60Application%60+%29][Sta... I also recently ran into the case where services were being called from a client through RIDC.  All of the services were being executed as the same user, but they wanted to correlate the requests coming from the client to the ones being executed on the server.  So what we did was add a new field to the request audit list: RequestAuditAdditionalVerboseFieldsList=ClientToken And then in the RIDC client, ClientToken was added to the binder along with a unique value that could be traced for that request.  Now they had a way of tracing on both ends and identifying exactly which client request resulted in which request on the server.

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  • XNA RenderTarget2D Sample

    - by Michael B. McLaughlin
    I remember being scared of render targets when I first started with XNA. They seemed like weird magic and I didn’t understand them at all. There’s nothing to be frightened of, though, and they are pretty easy to learn how to use. The first thing you need to know is that when you’re drawing in XNA, you aren’t actually drawing to the screen. Instead you’re drawing to this thing called the “back buffer”. Internally, XNA maintains two sections of graphics memory. Each one is exactly the same size as the other and has all the same properties (such as surface format, whether there’s a depth buffer and/or a stencil buffer, and so on). XNA flips between these two sections of memory every update-draw cycle. So while you are drawing to one, it’s busy drawing the other one on the screen. Then the current update-draw cycle ends, it flips, and the section you were just drawing to gets drawn to the screen while the one that was being drawn to the screen before is now the one you’ll be drawing on. This is what’s meant by “double buffering”. If you drew directly to the screen, the player would see all of those draws taking place as they happened and that would look odd and not very good at all. Those two sections of graphics memory are render targets. All a render target is, is a section of graphics memory to which things can be drawn. In addition to the two that XNA maintains automatically, you can also create and set your own using RenderTarget2D and GraphicsDevice.SetRenderTarget. Using render targets lets you do all sorts of neat post-processing effects (like bloom) to make your game look cooler. It also just lets you do things like motion blur and lets you create mirrors in 3D games. There are quite a lot of things that render targets let you do. To go along with this post, I wrote up a simple sample for how to create and use a RenderTarget2D. It’s available under the terms of the Microsoft Public License and is available for download on my website here: http://www.bobtacoindustries.com/developers/utils/RenderTarget2DSample.zip . Other than the ‘using’ statements, every line is commented in detail so that it should (hopefully) be easy to follow along with and understand. If you have any questions, leave a comment here or drop me a line on Twitter. One last note. While creating the sample I came across an interesting quirk. If you start by creating a Windows Game, and then make a copy for Windows Phone 7, the drop-down that lets you choose between drawing to a WP7 device and the WP7 emulator stays grayed-out. To resolve this, you need to right click on the Windows Phone 7 version in the Solution Explorer, and choose “Set as StartUp Project”. The bar will then become active, letting you change the target you which to deploy to. If you want another version to be the one that starts up when you press F5 to start debugging, just go and right-click on that version and choose “Set as StartUp Project” for it once you’ve set the WP7 target (device or emulator) that you want.

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  • Hell and Diplomacy: Notes on Software Integration

    - by ericajanine
    Well, I'm getting cabin fever and short-timer's ADD all at the same time. I haven't been anywhere outside of my greater city area in FOREVER and I'm only days away from my vacation. I have brainlock because the last few days have been non-stop diffusing amazingly hostile conversations. I think I'll write about that. So then, I "do" software. At the end of the day, software is pretty straightforward. Software is that thing we love and try to make do things not currently in play, in existence. If a process around getting software to do something is broken (like most actually are), then we should acknowledge it and move on. We are professional. We are helpful beyond the normal call of duty. We live and breathe making the lives better for those apps being active in the world. But above all--the shocker: We are SERVICE. In a service frame of mind, all perspectives shift to what is best overall for system stabilization vs. what must be in production to meet business objectives. It doesn't matter how much you like or dislike the creator of said software. It doesn't matter what time you went to bed last night or if your mate appreciates your Death March attitude. Getting a product in and when is an age-old dilemma in a software environment where more than, say, 3 people are involved. We know this. Taking a servant's perspective eliminates the drama surrounding what a group of half-baked developers forgot to tell each other in the 11th hour about their trampling changes before check-in. We, my counterparts in society, get paid to deal with that drama. I get paid to diffuse that drama and make everything integrate as smoothly as possible. At the end of the day, attacking someone over a minor detail not only makes things worse, it's against the whole point of our real existence. Being in support or software integration means you are to keep your eyes on the end game. That end game? It's making a solution work for all stakeholders, not just you or your immediate superior. Development and technology groups exist because business groups need them to exist and solve their issues. The end game? Doing what is best for those business groups ultimately. Period. Note: That does not mean you let your business users solely dictate when and if something gets changed in an environment you ultimately own. That's just crazy. Software and its environments are legitimately owned by those who manage it directly, no matter how important a business group believes it is to the existence of mankind. So, you both negotiate the terms of changing that environment and only do so upon that negotiation. Diplomacy is in order. So, to finish my thoughts: If you have no ability to keep your mouth shut in a situation where a business or development group truly need your help to make something work even beyond a deadline, find another profession. Beating up someone verbally because they screw up means a service attitude is not at the forefront of your motivation for doing what is ultimately their work and their product. Software, especially integration, requires a strong will and a soft touch to keep it on track. Not a hammer covered in broken glass.

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