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• Simple tips to design a Customer Journey Map

  - by Isabel F. Peñuelas

  “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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• WIF, ADFS 2 and WCF&ndash;Part 3: ADFS Setup

  - by Your DisplayName here!

  In part 1 of this series I briefly gave an overview of the ADFS / WS-Trust infrastructure. In part 2 we created a basic WCF service that uses ADFS for authentication. This part will walk you through the steps to register the service in ADFS 2. I could provide screenshots for all the wizard pages here – but since this is really easy – I just go through the necessary steps in textual form. Step 1 – Select Data Source Here you can decide if you want to import a federation metadata file that describes the service you want to register. In that case all necessary information is inside the metadata document and you are done. FedUtil (a tool that ships with WIF) can generate such metadata for the most simple cases. Another tool to create metadata can be found here. We choose ‘Manual’ here. Step 2 – Specify Display Name I guess that’s self explaining. Step 3 – Choose Profile Choose ‘ADFS 2 Profile’ here. Step 4 – Configure Certificate Remember that we specified a certificate (or rather a private key) to be used to decrypting incoming tokens in the previous post. Here you specify the corresponding public key that ADFS 2 should use for encrypting the token. Step 5 – Configure URL This page is used to configure WS-Federation and SAML 2.0p support. Since we are using WS-Trust you can leave both boxes unchecked. Step 6 – Configure Identifier Here you specify the identifier (aka the realm, aka the appliesTo) that will be used to request tokens for the service. This value will be used in the token request and is used by ADFS 2 to make a connection to the relying party configuration and claim rules. Step 7 – Configure Issuance Authorization Rules Here you can configure who is allowed to request token for the service. I won’t go into details here how these rules exactly work – that’s for a separate blog post. For now simply use the “Permit all users” option. OK – that’s it. The service is now registered at ADFS 2. In the next part we will finally look at the service client. Stay tuned…

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• Using SQL Source Control and Vault Professional Part 4

  - by Ajarn Mark Caldwell

  Two weeks ago I upgraded our installation of Fortress to the latest version, which is now named Vault Professional.  This is the version of Vault (i.e. Vault Standard 5.1 / Vault Professional 5.1) that will be officially supported with Red-Gate SQL Source Control 2.1.  While the folks at Red-Gate did a fantastic job of working with me to get SQL Source Control to work with the older Fortress version, we weren’t going to just sit on that.  There are a couple of things that Vault Professional cleaned up for us, such as improved integration with Visual Studio 2010, so it was a win all around. Shortly after that upgrade, I received notice from Red-Gate that they had a new Early Access version of SQL Source Control available that included the ability to source control static data.  The idea here is that you probably have a few fairly static lookup tables in your system, and those data values are similar in concept to source code, and should be versioned in your source control management system also.  I agree with this, but please be wise…somebody out there is bound to try to use this feature as their disaster recovery for their entire database, and that is NOT the purpose.  First off, you should never have your PROD (or LIVE, whatever you call it) system attached to source control.  Source Control is for development, not for PROD systems.  Second, use the features that are intended for this purpose, such as BACKUP and RESTORE. Laying that tangent aside, it is great that now you can include these critical values in your repository and make them part of a deployment process.  As you would guess, SQL Source Control uses SQL Data Compare to create the data change scripts just like it uses SQL Compare to create the schema change scripts.  Once again, they did a very good job with the integration to their other products.  At this point we are really starting to see some good payback on our investment in the full SQL Developer Bundle.  Those products were worth the investment back when we only used them sporadically for troubleshooting and DBA analysis, but now with SQL Source Control, they are becoming everyday-use products for the development team. I like this software (SQL Source Control) so much that I am about to break my own rules and distribute it to my team to use even though it is still in beta.  This is the first time that I have approved the use of any beta software in a production scenario (actively building our next versions of internal software) but I predict that the usability and productivity gain of using SQL Source Control over manual scripting is worth the risk.  Of course, I have also put this beta software through its paces pretty well to be comfortable with it, and Red-Gate has proven their responsiveness to issues that came up in my early beta testing, and so I am willing to bet on their continued support.  Likewise, SourceGear, the maker of Vault Professional, has proven itself to me as well, and so the combination of SQL Source Control with Vault Professional is the new standard for my development team.

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• Architecture strategies for a complex competition scoring system

  - by mikewassmer

  Competition description: There are about 10 teams competing against each other over a 6-week period. Each team's total score (out of a 1000 total available points) is based on the total of its scores in about 25,000 different scoring elements. Most scoring elements are worth a small fraction of a point and there will about 10 X 25,000 = 250,000 total raw input data points. The points for some scoring elements are awarded at frequent regular time intervals during the competition. The points for other scoring elements are awarded at either irregular time intervals or at just one moment in time. There are about 20 different types of scoring elements. Each of the 20 types of scoring elements has a different set of inputs, a different algorithm for calculating the earned score from the raw inputs, and a different number of total available points. The simplest algorithms require one input and one simple calculation. The most complex algorithms consist of hundreds or thousands of raw inputs and a more complicated calculation. Some types of raw inputs are automatically generated. Other types of raw inputs are manually entered. All raw inputs are subject to possible manual retroactive adjustments by competition officials. Primary requirements: The scoring system UI for competitors and other competition followers will show current and historical total team scores, team standings, team scores by scoring element, raw input data (at several levels of aggregation, e.g. daily, weekly, etc.), and other metrics. There will be charts, tables, and other widgets for displaying historical raw data inputs and scores. There will be a quasi-real-time dashboard that will show current scores and raw data inputs. Aggregate scores should be updated/refreshed whenever new raw data inputs arrive or existing raw data inputs are adjusted. There will be a "scorekeeper UI" for manually entering new inputs, manually adjusting existing inputs, and manually adjusting calculated scores. Decisions: Should the scoring calculations be performed on the database layer (T-SQL/SQL Server, in my case) or on the application layer (C#/ASP.NET MVC, in my case)? What are some recommended approaches for calculating updated total team scores whenever new raw inputs arrives? Calculating each of the teams' total scores from scratch every time a new input arrives will probably slow the system to a crawl. I've considered some kind of "diff" approach, but that approach may pose problems for ad-hoc queries and some aggegates. I'm trying draw some sports analogies, but it's tough because most games consist of no more than 20 or 30 scoring elements per game (I'm thinking of a high-scoring baseball game; football and soccer have fewer scoring events per game). Perhaps a financial balance sheet analogy makes more sense because financial "bottom line" calcs may be calculated from 250,000 or more transactions. Should I be making heavy use of caching for this application? Are there any obvious approaches or similar case studies that I may be overlooking?

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• Eclipse has multiple issues after JRE-6 (OpenJDK) upgrade

  - by Eusebius

  I'm on 12.04 LTS, and trying to use Eclipse Indigo. This morning Ubuntu made me update the following packages: Preparing to replace icedtea-6-jre-cacao 6b24-1.11.3-1ubuntu0.12.04.1 (using .../icedtea-6-jre-cacao_6b24-1.11.4-1ubuntu0.12.04.1_amd64.deb) ... Unpacking replacement icedtea-6-jre-cacao ... Preparing to replace openjdk-6-jre-lib 6b24-1.11.3-1ubuntu0.12.04.1 (using .../openjdk-6-jre-lib_6b24-1.11.4-1ubuntu0.12.04.1_all.deb) ... Unpacking replacement openjdk-6-jre-lib ... Preparing to replace icedtea-6-jre-jamvm 6b24-1.11.3-1ubuntu0.12.04.1 (using .../icedtea-6-jre-jamvm_6b24-1.11.4-1ubuntu0.12.04.1_amd64.deb) ... Unpacking replacement icedtea-6-jre-jamvm ... Preparing to replace openjdk-6-jre-headless 6b24-1.11.3-1ubuntu0.12.04.1 (using .../openjdk-6-jre-headless_6b24-1.11.4-1ubuntu0.12.04.1_amd64.deb) ... Unpacking replacement openjdk-6-jre-headless ... Preparing to replace openjdk-6-jre 6b24-1.11.3-1ubuntu0.12.04.1 (using .../openjdk-6-jre_6b24-1.11.4-1ubuntu0.12.04.1_amd64.deb) ... Unpacking replacement openjdk-6-jre ... After that (but I cannot swear it is the root cause), I have the following issues in Eclipse: When trying to launch the simplest HelloWorld program (which behaves fine with manual javac/java), I get either nothing or: An internal error occurred during: "Launching HelloWorld". org/eclipse/jdt/debug/core/JDIDebugModel I get an "Error log" tab in the console panel, with an error: Could not create the view: An unexpected exception was thrown. (Follows a consequent NullPointerException stacktrace between sun.util.calendar.ZoneInfoFile.getZoneIDs(ZoneInfoFile.java:785) and org.eclipse.equinox.launcher.Main.main(Main.java:1386)) When trying to access the Installed JREs part of the preferences, I get a popup saying: Unable to create the selected preference page. An error occurred while automatically activating bundle org.eclipse.jdt.debug.ui (162). And the preference tab says An error has occurred when creating this preference page. Until today I had a manually installed Eclipse (one of the official bundles available on their site), I've tried to replace it by the repository version and I get the same errors. What should I do to make Eclipse work again? Another person reports: Same happened to me after updating last night. Already tried reinstalling Eclipse and Java, starting Eclipse with -clean and starting new workspace and new .eclipse dir, but nothing helps.

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• Should I be looking for an alternative to Zen Cart as my business grows?

  - by MarkS

  I created a business website for a family business which is growing. It's my family, and I'm a software developer, but I don't want to rebuild the wheels or be a shopping cart programmer. For this business, I need the web store to "just work", but... it gets complicated... There are two parts of this business website. One of them is driven by Wordpress and I use the awesome Thesis theme. This is modern, flexible, and saves me a lot of time from doing custom coding and styling. I couldn't be more pleased with this arrangement. The other part of the site is a Zen Cart store. It's administration and it's flexibility is frustrating and archaic Web 1.0. For the past few years, I keep hearing that the developers are working on a 2.0 version of Zen Cart, but they haven't communicated anything significant in the past few years other than to say, "When it's ready, we'll let you know." What I'm looking for in a cart, I would need to install 6-10 additional mods, and would need to do a lot of custom coding. I'm now willing to pay for a top-notch e-commerce solution for a small business that we can grow up into a larger business over time. Requirements: Extremely flexible shipping that let's us set up rules per product/category, tables of rates, calculated rates, max package weighs, etc. (flexibility like that available with CEON Advance Shipping Module for Zen Cart Coupons and gift certificates Manual order entry for phone orders Multi-channel support (We also sell on Amazon, eBay, use Google Base and we want to maintain one set of inventory and have it kept current) Decent SEO features Reviews and star-ratings on products Easy social networking features for sharing, following, liking, etc) Easy integration with AdWords and analytics tracking Modern and very usable product and store administration (Like I was saying, I'm spoiled by Wordpress and Thesis) At the end of the day, I don't care if it's a hosted solution or if I have to host it myself. I just want something that is going to stay up-to-date, regularly be maintained and improved, and if I have to update it, things like the one-click update present in Wordpress is something it has to have. Professional Webmasters, if you had to run a store / website, but you had to spend your time focusing on your sales and marketing efforts rather than diffing php files and copying and tweaking them to change even the slightest details of your site, what would you choose?

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• Coding different states in Adventure Games

  - by Cardin

  I'm planning out an adventure game, and can't figure out what's the right way to implement the behaviour of a level depending on state of story progression. My single-player game features a huge world where the player has to interact with people in a town at various points in the game. However, depending on story progression, different things would be presented to the player, for e.g. the Guild Leader will change locations from the town square to various locations around the city; Doors would only unlock at certain times of the day after finishing a particular routine; Different cut-screen/trigger events happen only after a particular milestone has been reached. I naively thought of using a switch{} statement initially to decide what the NPC should say or which he could be found at, and making quest objectives interact-able only after checking a global game_state variable's condition. But I realised I would quickly run into a lot of different game states and switch-cases in order to change the behaviour of an object. That switch statement would also be massively hard to debug, and I guess it might also be hard to use in a level editor. So I thought, instead of having a single object with multiple states, maybe I should have multiple instances of the same object, with a single state. That way, if I use something like a level editor, I can put an instance of the NPC at all the different locations he could ever appear at, and also an instance for each conversation state he has. But that means there'll be a lot of inactive, invisible game objects floating around the level, which might be trouble for memory, or simply hard to see in a level editor, i don't know. Or simply, make an identical, but separate level for each game state. This feels the cleanest and bug-free way to do things, but it feels like massive manual work making sure each version of the level is really identical to each other. All my methods feel so inefficient, so to recap my question, is there a better or standardised way to implement behaviour of a level depending on state of story progression? PS: I don't have a level editor yet - thinking of using something like JME SDK or making my own.

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• Problems with Level Architect, Citrus Engine, Flash

  - by Idan

  I am using the Citrus Engine to make a Flash game, and the Level Architect doesn't work well for me. Firstly, when I first launch it and open my project and my level, nothing is shown, no assets and not anything I have previously done with my level. To fix it, I open another project. The other project works fine, meaning I can see the assets and the level. Then I go back to the actual project I am working on, and the problem is fixed, only it does not fix the second problem: I can't add my own assests. I follow the manual and add tags like this: [Property(value="0")] But it doesn't change a thing in the level architect window (even after I close and reopen it). Any ideas? Thanks! Here's the code of the class I want to be shown in the Level Architect: package { import com.citrusengine.objects.PhysicsObject; import com.citrusengine.objects.platformer.Sensor; import flash.utils.clearTimeout; import flash.utils.setTimeout; /** * @author Aymeric */ public class Teleporter extends Sensor { [Property(value="0")] public var endX:Number=0; [Property(value="0")] public var endY:Number=0; public var object:PhysicsObject; [Property(value="0")] public var time:Number = 0; public var needToTeleport:Boolean = false; protected var _teleporting:Boolean = false; private var _teleportTimeoutID:uint; public function Teleporter(name:String, params:Object = null) { super(name, params); } override public function destroy():void { clearTimeout(_teleportTimeoutID); super.destroy(); } override public function update(timeDelta:Number):void { super.update(timeDelta); if (needToTeleport) { _teleporting = true; _teleportTimeoutID = setTimeout(_teleport, time); needToTeleport = false; } _updateAnimation(); } protected function _teleport():void { _teleporting = false; object.x = endX; object.y = endY; clearTimeout(_teleportTimeoutID); } protected function _updateAnimation():void { if (_teleporting) { _animation = "teleport"; } else { _animation = "normal"; } } } }

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• My Package Version Number Appears Greater Yet apt-get Doesn't Select It

  - by nutznboltz

  Backstory: It was determined that when using lxc container VMs the Nagios nrpe shutdown script when run on the host of the containers would kill the nrpe processes inside the containers. This was remediated by changing the script to use pidfiles instead of searching the process table for the nrpe process. Regrettably start-stop-daemon is a C program that resulted from translating a Perl script and it shows. There are far too many global varibles in start-stop-daemon.c and although there are some nice blocks of comments there are far to few comments that explain the intent behind variable names such as "schedule" (the string "schedule" appears in many contexts.) The manual page for start-stop-daemon strongly suggests that unless you use the "--retry" option the start-stop-daemon program may return before the process it sent a signal to actually calls exit() and terminates, however it doesn't actually state this in plain English. The obtuseness of start-stop-daemon is most likely the reason that the "fixed" version of the script includes a dubious comment indicating that sometimes the pid file has not been removed. I can easily see why someone would not understand that he left the --retry option missing. This bug also causes failures when the script is given the "restart" option; the nrpe daemon will shutdown but not start up again. Did I mention that since applying the update our nrpe servers started crashing over and over? Repairing this is why I am doing this work. I have been working on remediating the fix. You can see my current work in this PPA. Actual Question: The upstream version number of nagios-nrpe-server in lucid-updates is 2.12-4ubuntu1.10.04.1 My PPA uses this version number 2.12-4ubuntu1.10.04.1.1~ppa1~lucid1 I check the rules here and use this test program and I am lead to believe that the version number I use in my PPA is greater than the one in lucid-updates yet when I ran: sudo add-apt-repository ppa:nutznboltz/nrpe-unbreak-lp-600941 sudo apt-get update sudo aptitiude dist-upgrade The replacement package was not installed. I was able to install it using sudo aptitude install nagios-nrpe-server=2.12-4ubuntu1.10.04.1.1~ppa1~lucid1 Can anyone explain this behavior? Why didn't my version number appear greater to "aptitude dist-upgrade"? Thanks $ cat /etc/apt/preferences Package: * Pin: release a=lucid-backports Pin-Priority: 400 Package: * Pin: release a=lucid-security Pin-Priority: 990 Package: * Pin: release a=lucid-updates Pin-Priority: 900 Package: * Pin: release a=lucid-proposed Pin-Priority: 400 $ ls /etc/apt/preferences.d/ $ Should not make any difference as a PPA cannot be in any of those pockets. I went ahead and bumped the version number in the PPA to 2.12-4ubuntu1.10.04.2~ppa1~lucid1. I'll see if that makes a difference. I do notice that lintian complains: W: nagios-nrpe-server: debian-revision-not-well-formed 2.12-4ubuntu1.10.04.2~ppa1~lucid1

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• Securing User Account Details with MySQL

  - by Antoinette O'Sullivan

  Keeping user account details secure is always at the forefront of a Database Administrator's mind. However, users want to get up and running as soon as possible without complex login procedures. You can learn more about this and many other topics in the MySQL for Database Administrator course. For example, MySQL 5.6.6 introduced a new utility: mysql_config_editor, which makes secure access via MySQL client applications much easier to establish, while still providing a good measure of security. The mysql_config_editor stores a user's authentication details in an encrypted login file called mylogin.cnf. This login file is readable and writable for the user who invokes the utility, and invisible to everyone else. You can use it to collect all your hard-to-remember server locations and paswords safe in the knowledge that your passwords are never invoked using clear text. The MySQL for Database Administrators course is a 5-day instructor-led course which is available as a: Training-on-Demand: Start training within 24 hours of registration, following lecture material at your own pace through streaming video and booking time on a lab environment to suit your schedule. Live-Virtual Event: Attend a live event from your own desk, choosing from a selection of events on the schedule to suit different timezones. In-Class Event: Travel to an education center to attend this course. Below is a selection of the events already on the schedule. Location  Date  Delivery Language  Brisbane, Australia  18 August 2014  English  Brussels, Belgium  25 August 2014  English  Sao Paulo, Brazil  2 June 2014  Brazilian Portuguese  Cairo, Egypt  28 September 2014  Arabic  London, England  14 July 2014  English  Belfast, Ireland  15 September 2014  English  Dublin, Ireland  29 September 2014  English  Rome, Italy  16 June 2014  Italian  Seoul, Korea  9 June 2014  Korean  Petaling Jaya, Malaysia  16 June 2014  English  Utrecht, Netherlands  25 August 2014  English  Edinburgh, Scotland  26 June 2014  English  Madrid, Spain  6 October 2014  Spanish  Tunis, Tunisia  27 October 2014  French  Istanbul, Turkey  14 July 2014  Turkish To register for an event, request an additional event or learn more about the authentic MySQL curriculum, go to http://education.oracle.com/mysql. To read more about MySQL security, consult the MySQL Reference Manual - http://dev.mysql.com/doc/refman/5.6/en/security.html.

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• Set up a TFS Server/Service demo environment in less than 1 minute now!

  - by Tarun Arora

  Release Notes – http://tfsdemosetup.codeplex.com/  | Download | Source Code | Report a Bug | Ideas To Demonstrate the capabilities of TFS 2012 Server/Service Task board you would need to set up TFS with some teams, a few team members, some sample stories, tasks, etc. That’s too many steps if you as me! Hi! My name is Tarun Arora, I am a Microsoft MVP in Visual Studio ALM & a Visual Studio ALM Ranger, as a consultant I have had to demo TFS Preview to potential customers several times a day. I usually create the team project during the demo to show off how quick and efficient it is, but setting up teams, team members, tasks usually takes longer I don’t prefer carrying out these steps during the demo. I have developed a .net based console application which uses the TFS API to create a standard demo environment saving me from all these manual steps. The console application reads the set up information from an XML file, leaving the setup process highly customizable. Figure 1 – Demo Dictionary, change values here for unique setup The console application today sets up, 1. Create a new Team 2. Set the team as the default team 3. Configure team settings      a. Set Backlog Iteration path      b. Set Team Iterations and start & finish dates      c. Set Team Area path 4. Add Team Members 5. Add Product Backlog Items & linked Tasks. Image 2 – The team website before (on the left) and after (on the right) running the console app Image 3 – Team configuration before (on left) and after (on right) with new team Demo and 2 members Image 4 – Iteration configuration before (on left) and after (on right) with new backlog iteration path & sprint dates set Image 5 – Area configuration (on left) and after (on right) with area path configured for the team   Image 6 – A demo ready Task Board and Task Board for Team Members Credits, - Mattias Sköld [Visual Studio ALM Ranger] – I have used TfsTeamTools to perform team creation & add members - Ivan Popek – TFS 2012 API blog posts had some fantastic reusable samples.  - Shai Raiten [Microsoft ALM MVP] – Great collection of posts on TFS API. Enjoy!

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• Wordpress Installation (on IIS and SQL Server)

  - by Davide Mauri

  To proceed with the installation of Wordpress on SQL Server and IIS, first of all, you need to do the following steps Create a database on SQL Server that will be used by Wordpress Create login that can access to the just created database and put the user into ddladmin, db_datareader, db_datawriter roles Download and unpack Wordpress 3.3.2 (latest version as of 27 May 2012) zip file into a directory of your choice Download the wp-db-abstraction 1.1.4 (latest version as of 27 May 2012) plugin from wordpress.org website Now that the basic action has been done, you can start to setup and configure your Wordpress installation. Unpack and follow the instructions in the README.TXT file to install the Database Abstraction Layer. Mainly you have to: Upload wp-db-abstraction.php and the wp-db-abstraction directory to wp-content/mu-plugins.  This should be parallel to your regular plugins directory.  If the mu-plugins directory does not exist, you must create it. Put the db.php file from inside the wp-db-abstraction.php directory to wp-content/db.php Now you can create an application pool in IIS like the following one Create a website, using the above Application Pool, that points to the folder where you unpacked Wordpress files. Be sure to give the “Write” permission to the IIS account, as pointed out in this (old, but still quite valid) installation manual: http://wordpress.visitmix.com/development/installing-wordpress-on-sql-server#iis Now you’re ready to go. Point your browser to the configured website and the Wordpress installation screen will be there for you. When you’re requested to enter information to connect to MySQL database, simply skip that page, leaving the default values. If you have installed the Database Abstraction Layer, another database installation screen will appear after the one used by MySQL, and here you can enter the configuration information needed to connect to SQL Server. After having finished the installation steps, you should be able to access and navigate your wordpress site.  A final touch, and it’s done: just add the needed rewrite rules http://wordpress.visitmix.com/development/installing-wordpress-on-sql-server#urlrewrite and that’s it! Well. Not really. Unfortunately the current (as of 27 May 2012) version of the Database Abstraction Layer (1.1.4) has some bugs. Luckily they can be quickly fixed: Backslash Fix http://wordpress.org/support/topic/plugin-wp-db-abstraction-fix-problems-with-backslash-usage Select Top 0 Fix Make the change to the file “.\wp-content\mu-plugins\wp-db-abstraction\translations\sqlsrv\translations.php” suggested by “debettap”   http://sourceforge.net/tracker/?func=detail&aid=3485384&group_id=315685&atid=1328061 And now you have a 100% working Wordpress installation on SQL Server! Since I also wanted to take advantage of SQL Server Full Text Search, I’ve created a very simple wordpress plugin to setup full-text search and to use it as website search engine: http://wpfts.codeplex.com/ Enjoy!

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• Which web framework to use under Backbonejs?

  - by egidra

  For a previous project, I was using Backbonejs alongside Django, but I found out that I didn't use many features from Django. So, I am looking for a lighter framework to use underneath a Backbonejs web app. I never used Django built in templates. When I did, it was to set up the initial index page, but that's all. I did use the user management system that Django provided. I used the models.py, but never views.py. I used urls.py to set up which template the user would hit upon visiting the site. I noticed that the two features that I used most from Django was South and Tastypie, and they aren't even included with Django. Particularly, django-tastypie made it easy for me to link up my frontend models to my backend models. It made it easy to JSONify my front end models and send them to Tastypie. Although, I found myself overriding a lot of tastypie's methods for GET, PUT, POST requests, so it became useless. South made it easy to migrate new changes to the database. Although, I had so much trouble with South. Is there a framework with an easier way of handling database modifications than using South? When using South with multiple people, we had the worse time keeping our databases synced. When someone added a new table and pushed their migration to git, the other two people would spend days trying to use South's automatic migration, but it never worked. I liked how Rails had a manual way of migrating databases. Even though I used Tastypie and South a lot, I found myself not actually liking them because I ended up overriding most Tastypie methods for each Resource, and I also had the worst trouble migrating new tables and columns with South. So, I would like a framework that makes that process easier. Part of my problem was that they are too "magical". Which framework should I use? Nodejs or a lighter Python framework? Which works best with my above criteria?

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• Commit Review Questions

  - by Wes McClure

  Note: in this article when I refer to a commit, I mean the commit you plan to share with the rest of the team, if you have local commits that you plan to amend/combine, I am referring to the final result. In time you will find these easier to do as you develop, however, all of these are valuable before checking in!  The pre commit review is a nice time to polish what might have been several hours of intense work, during which these things were the last things on your mind!  If you are concerned about losing your work in the process of responding to these questions, first do a check-in and amend it as you go (assuming you are using a tool such as git that supports this), rolling the result into one nice commit for everyone else.  Did you review your commit, change by change, with a diff utility? If not, this is a list of reasons why you might want to start! Did you test your changes? If the test is valuable to be automated, is it? If it’s a manual testing scenario, did you at least try the basics manually? Are the additions/changes formatted consistently with the rest of the project? Lots of automated tools can help here, don’t try to manually format the code, that’s a waste of time and as a human you will fail repeatedly. Are these consistent: tabs versus spaces, indentation, spacing, braces, line breaks, etc Resharper is a great example of a tool that can automate this for you (.net) Are naming conventions respected? Did you accidently use abbreviations, unless you have a good reason to use them? Does capitalization match the conventions in the project/language? Are files partitioned? Sometimes we add new code in existing files in a pinch, it’s a good idea to split these out if they don’t belong ie: are new classes defined in new files, if this is something your project values? Is there commented out code? If you are removing an existing feature, get rid of it, that is why we have VCS If it’s not done yet, then why are you checking it in? Perhaps a stash commit (git)? Did you leave debug or unnecessary changes? Do you understand all of the changes? http://geekswithblogs.net/wesm/archive/2012/04/11/programming-doesnrsquot-have-to-be-magic.aspx Are there spelling mistakes? Including your commit message! Is your commit message concise? Is there follow up work? Are there tasks you didn’t write down that you need to follow up with? Are readability or reorganization changes needed? This might be amended into the final commit, or it might be future work that needs added to the backlog. Are there other things your team values that you should review?

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• Build Dependencies and Silverlight 4

  - by Kyle Burns

  At my current position, I’ve been doing quite a bit of Silverlight development and have also been working with TFS2010 build services to enable continuous integration.  One of the critical pieces of a successful continuous build setup (and also one of the benefits of having one) is that the build system should be able to “get latest” against the source repository and immediately build with no errors.  This can break down both in an automated build scenario and a “new guy” scenario when the solution has external dependencies that may not be present in the build environment. The method that I use to address the dependency issue is to store all of the binaries upon which my solution depends in a folder under the solution root called “Reference Items”.  I keep this folder as part of the solution and check all of the binaries into source control so when I get the latest version of the solution from source control all of the binaries are downloaded to my machine as well and gets me closer to the ideal where a new developer installs the development IDE, get latest and can immediately build and run unit tests before jumping into coding the feature of the day. This all sounds pretty good (and it is), but a little while back I ran into one of those little hiccups that requires a little manual intervention.  The issue that I ran into is that with Silverlight (at least version 4), the behavior of the “Add Reference” command when adding reference to a DLL that is present in the GAC is to omit the HintPath element that it includes with regular .Net projects, so even if the DLL is setting in the Reference Items folder and downloaded to the build machine it cannot be found at compile time and the build will fail. To work around this behavior, you need to be comfortable editing the XML project files generated by Visual Studio (in my case this is typically a .csproj file).  Simply open the project file in your favorite text editor, find the Reference element that refers to the component, and modify the XML to include the HintPath.  Here’s a before and after example of the component that ultimately led me to the investigation behind this post: Before: <Reference Include="Telerik.Windows.Controls, Version=2011.2.920.1040, Culture=neutral, PublicKeyToken=5803cfa389c90ce7, processorArchitecture=MSIL" /> After: <Reference Include="Telerik.Windows.Controls, Version=2011.2.920.1040, Culture=neutral, PublicKeyToken=5803cfa389c90ce7, processorArchitecture=MSIL">       <HintPath>..\Reference Items\Telerik.Windows.Controls.dll</HintPath>     </Reference>

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• Spotlight on RIVA: CRM integration for Oracle CRM on Demand and Microsoft Exchange

  - by Richard Lefebvre

  Introducing Riva from Omni - an Oracle ISV partner specializing in Enterprise Management and Integration Solutions Riva delivers advanced, server-side integration for Oracle CRM On Demand and Microsoft Exchange or even Novell GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook and CRM On Demand. Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook.  So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix  or a mobile device, Riva's got them covered. There are no plug-ins to be installed, configured, managed and maintained on users' desktops, laptops as Riva delivers Server-side synchronisation for CRMOD and Exchange. The automation of CRM and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process. Riva allows administrators to define sync policies and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine and manage the exposure of the most pertinent detail to be synchronised between Outlook and CRM On Demand. Custom and organic contact filtering for large deployments i.e. Based on ownership, groupings and contact frequency, filters can be applied on what contact records are shared with the users. Riva provides the capability to synchronise CRM and Outlook beyond Contacts, Calendar entries and Email. The synchronisation can be extended to cater for  opportunities, quotes and custom objects for example within the Outlook interface. Riva SmartConvert Folders can automate the creation of opportunities and associated contacts for example if they don't already exist. This can facilitate a reduction in manual detail entry through quick association whilst also benefiting user adoption. From a mobile perspective, Riva allows users to view and manage their CRM On Demand contacts, calendar, tasks, opportunities and cases from iPad, iPhone, Android and BlackBerry devices.  Again, there are no mobile apps or additional plugins to install, configure or manage. We sync CRM On Demand to Exchange.  Because the mobile device is connected to an Exchange mailbox, the information automatically syncs down to the native address book, calendar and mail apps on the smartphone or tablet. Riva Datasheet for CRM On Demand Riva Brochure – Oracle CRM On Demand  Technical Knowledgebase & Riva Trial  http://kb.omni-ts.com/47/ Comparison to Outlook Plug-ins Riva Diagram – Riva Comparison with Outlook Plug-ins Contact: Wolfgang Berger - [email protected]

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• Wordpress Installation (on IIS and SQL Server)

  - by Davide Mauri

  To proceed with the installation of Wordpress on SQL Server and IIS, first of all, you need to do the following steps Create a database on SQL Server that will be used by Wordpress Create login that can access to the just created database and put the user into ddladmin, db_datareader, db_datawriter roles Download and unpack Wordpress 3.3.2 (latest version as of 27 May 2012) zip file into a directory of your choice Download the wp-db-abstraction 1.1.4 (latest version as of 27 May 2012) plugin from wordpress.org website Now that the basic action has been done, you can start to setup and configure your Wordpress installation. Unpack and follow the instructions in the README.TXT file to install the Database Abstraction Layer. Mainly you have to: Upload wp-db-abstraction.php and the wp-db-abstraction directory to wp-content/mu-plugins.  This should be parallel to your regular plugins directory.  If the mu-plugins directory does not exist, you must create it. Put the db.php file from inside the wp-db-abstraction.php directory to wp-content/db.php Now you can create an application pool in IIS like the following one Create a website, using the above Application Pool, that points to the folder where you unpacked Wordpress files. Be sure to give the “Write” permission to the IIS account, as pointed out in this (old, but still quite valid) installation manual: http://wordpress.visitmix.com/development/installing-wordpress-on-sql-server#iis Now you’re ready to go. Point your browser to the configured website and the Wordpress installation screen will be there for you. When you’re requested to enter information to connect to MySQL database, simply skip that page, leaving the default values. If you have installed the Database Abstraction Layer, another database installation screen will appear after the one used by MySQL, and here you can enter the configuration information needed to connect to SQL Server. After having finished the installation steps, you should be able to access and navigate your wordpress site.  A final touch, and it’s done: just add the needed rewrite rules http://wordpress.visitmix.com/development/installing-wordpress-on-sql-server#urlrewrite and that’s it! Well. Not really. Unfortunately the current (as of 27 May 2012) version of the Database Abstraction Layer (1.1.4) has some bugs. Luckily they can be quickly fixed: Backslash Fix http://wordpress.org/support/topic/plugin-wp-db-abstraction-fix-problems-with-backslash-usage Select Top 0 Fix Make the change to the file “.\wp-content\mu-plugins\wp-db-abstraction\translations\sqlsrv\translations.php” suggested by “debettap”   http://sourceforge.net/tracker/?func=detail&aid=3485384&group_id=315685&atid=1328061 And now you have a 100% working Wordpress installation on SQL Server! Since I also wanted to take advantage of SQL Server Full Text Search, I’ve created a very simple wordpress plugin to setup full-text search and to use it as website search engine: http://wpfts.codeplex.com/ Enjoy!

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• Oracle's Integrated Systems Management and Support Experience

  - by Scott McNeil

  With its recent launch, Oracle Enterprise Manager 11g introduced a new approach to integrated systems management and support. What this means is taking both areas of IT management and vendor support and combining them into one integrated comprehensive and centralized platform. Traditional Ways Under the traditional method, IT operational teams would often focus on running their systems using management tools that weren’t connected to their vendor’s support systems. If you needed support with a product, administrators would often contact the vendor by phone or visit the vendor website for support and then log a service request in order to fix the issues. This method was also very time consuming, as administrators would have to collect their software configurations, operating systems and hardware settings, then manually enter them into an online form or recite them to a support analyst on the phone. For the vendor, they had to analyze all the configuration data to recreate the problem in order to solve it. This approach was very manual, uncoordinated and error-prone where duplication between the customer and vendor frequently occurred. A Better Support Experience By removing the boundaries between support, IT management tools and the customer’s IT infrastructure, Oracle paved the way for a better support experience. This was achieved through integration between Oracle Enterprise Manager 11g and My Oracle Support. Administrators can not only manage their IT infrastructure and applications through Oracle Enterprise Manager’s centralized console but can also receive proactive alerts and patch recommendations right within the console they use day-in-day-out. Having one single source of information saves time and potentially prevents unforeseen problems down the road. All for One, and One for All The first step for you is to allow Oracle Enterprise Manager to upload configuration data into Oracle’s secure configuration repository, where it can be analyzed for potential issues or conflicts for all customers. A fix to a problem encountered by one customer may actually be relevant to many more. The integration between My Oracle Support and Oracle Enterprise Manager allows all customers who may be impacted by the problem to receive a notification about the fix. Once the alert appears in Oracle Enterprise Manager’s console, the administrator can take his/her time to do further investigations using automated workflows provided in Oracle Enterprise Manager to analyze potential conflicts. Finally, administrators can schedule a time to test and automatically apply the fix to all the systems that need it. In the end, this helps customers maintain their service levels without compromise and avoid experiencing unplanned downtime that may result from potential issues or conflicts. This new paradigm of integrated systems management and support helps customers keep their systems secure, compliant, and up-to-date, while eliminating the traditional silos between IT management and vendor support. Oracle’s next generation platform also works hand-in-hand to provide higher quality of service to business users while at the same time making life for administrators less complicated. For more information on Oracle’s integrated systems management and support experience, be sure to visit our Oracle Enterprise Manager 11g Resource Center for the latest customer videos, webcast, and white papers.

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• Cannot get Virtualbox to install properly on Ubuntu 12.04

  - by lopac1029

  I cannot get Virtualbox to install properly on my 12.04. I first went with a manual install for the .deb from the old builds section of the Virtualbox page. That .deb opened up the Software Center and installed. Then I got the error coming up of VT-x/AMD-V hardware acceleration is not available on your system. Your 64-bit guest will fail to detect a 64-bit CPU and will not be able to boot. which I can only assume was due to my Ubuntu version being 32-bit (System Details - Overview - OC type: 32-bit, right?) So I followed these instructions to remove the .deb manually, restarted my laptop, and then FOUND the actual Virtualbox install in the Software Center and installed from that (assuming it would give me the correct version I need for my system) So after all that (and then some), I'm still getting the same error when I connect to my new job's project in Virtualbox. Can anyone point me in the right direction of what to do here? This is the first time I've ever worked with Virtualbox, and no one at this company is using Ubuntu, so I'm on my own here. EDIT: Here is the direct info from running the 2 suggested commands Inspiron-1750-brick:~ $lscpu Architecture: i686 CPU op-mode(s): 32-bit, 64-bit Byte Order: Little Endian CPU(s): 2 On-line CPU(s) list: 0,1 Thread(s) per core: 1 Core(s) per socket: 2 Socket(s): 1 Vendor ID: GenuineIntel CPU family: 6 Model: 23 Stepping: 10 CPU MHz: 2100.000 BogoMIPS: 4189.45 L1d cache: 32K L1i cache: 32K L2 cache: 2048K Inspiron-1750-brick:~ $cat /proc/cpuinfo processor : 0 vendor_id : GenuineIntel cpu family : 6 model : 23 model name : Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz stepping : 10 microcode : 0xa07 cpu MHz : 1200.000 cache size : 2048 KB physical id : 0 siblings : 2 core id : 0 cpu cores : 2 apicid : 0 initial apicid : 0 fdiv_bug : no hlt_bug : no f00f_bug : no coma_bug : no fpu : yes fpu_exception : yes cpuid level : 13 wp : yes flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc arch_perfmon pebs bts aperfmperf pni dtes64 monitor ds_cpl est tm2 ssse3 cx16 xtpr pdcm sse4_1 xsave lahf_lm dtherm bogomips : 4189.80 clflush size : 64 cache_alignment : 64 address sizes : 36 bits physical, 48 bits virtual power management: processor : 1 vendor_id : GenuineIntel cpu family : 6 model : 23 model name : Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz stepping : 10 microcode : 0xa07 cpu MHz : 1200.000 cache size : 2048 KB physical id : 0 siblings : 2 core id : 1 cpu cores : 2 apicid : 1 initial apicid : 1 fdiv_bug : no hlt_bug : no f00f_bug : no coma_bug : no fpu : yes fpu_exception : yes cpuid level : 13 wp : yes flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc arch_perfmon pebs bts aperfmperf pni dtes64 monitor ds_cpl est tm2 ssse3 cx16 xtpr pdcm sse4_1 xsave lahf_lm dtherm bogomips : 4189.45 clflush size : 64 cache_alignment : 64 address sizes : 36 bits physical, 48 bits virtual power management:

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• Organizing Git repositories with common nested sub-modules

  - by André Caron

  I'm a big fan of Git sub-modules. I like to be able to track a dependency along with its version, so that you can roll-back to a previous version of your project and have the corresponding version of the dependency to build safely and cleanly. Moreover, it's easier to release our libraries as open source projects as the history for libraries is separate from that of the applications that depend on them (and which are not going to be open sourced). I'm setting up workflow for multiple projects at work, and I was wondering how it would be if we took this approach a bit of an extreme instead of having a single monolithic project. I quickly realized there is a potential can of worms in really using sub-modules. Supposing a pair of applications: studio and player, and dependent libraries core, graph and network, where dependencies are as follows: core is standalone graph depends on core (sub-module at ./libs/core) network depdends on core (sub-module at ./libs/core) studio depends on graph and network (sub-modules at ./libs/graph and ./libs/network) player depends on graph and network (sub-modules at ./libs/graph and ./libs/network) Suppose that we're using CMake and that each of these projects has unit tests and all the works. Each project (including studio and player) must be able to be compiled standalone to perform code metrics, unit testing, etc. The thing is, a recursive git submodule fetch, then you get the following directory structure: studio/ studio/libs/ (sub-module depth: 1) studio/libs/graph/ studio/libs/graph/libs/ (sub-module depth: 2) studio/libs/graph/libs/core/ studio/libs/network/ studio/libs/network/libs/ (sub-module depth: 2) studio/libs/network/libs/core/ Notice that core is cloned twice in the studio project. Aside from this wasting disk space, I have a build system problem because I'm building core twice and I potentially get two different versions of core. Question How do I organize sub-modules so that I get the versioned dependency and standalone build without getting multiple copies of common nested sub-modules? Possible solution If the the library dependency is somewhat of a suggestion (i.e. in a "known to work with version X" or "only version X is officially supported" fashion) and potential dependent applications or libraries are responsible for building with whatever version they like, then I could imagine the following scenario: Have the build system for graph and network tell them where to find core (e.g. via a compiler include path). Define two build targets, "standalone" and "dependency", where "standalone" is based on "dependency" and adds the include path to point to the local core sub-module. Introduce an extra dependency: studio on core. Then, studio builds core, sets the include path to its own copy of the core sub-module, then builds graph and network in "dependency" mode. The resulting folder structure looks like: studio/ studio/libs/ (sub-module depth: 1) studio/libs/core/ studio/libs/graph/ studio/libs/graph/libs/ (empty folder, sub-modules not fetched) studio/libs/network/ studio/libs/network/libs/ (empty folder, sub-modules not fetched) However, this requires some build system magic (I'm pretty confident this can be done with CMake) and a bit of manual work on the part of version updates (updating graph might also require updating core and network to get a compatible version of core in all projects). Any thoughts on this?

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• Impossible to install Ubuntu 10.10 dual boot with Windows 7 on new Acer desktop computer

  - by Don Myers

  My brother has a brand new Acer Desktop with Windows 7. I have done many installs (40+) of Ubuntu starting with 8.10, and have never run into this. I've spent three hours trying to do a dual boot install of 10.10. When you get to the place where you normally would choose to install as a dual boot or overwrite the existing information on the hard drive, that block is just blank. Nothing. No choices even to do a manual partition setup. If you try to go on you get the message "No root file system is defined. Please correct this from the partitioning menu." but there is nothing in the partitioning menu. I tried a good 10.04 disc also. Same thing happens with it. I ran a gparted live cd, and it shows the hard drive as sda with 3 partitions on the original. sda1 is a small partition called PQService. sda2 is another small partition called System Reserved, and GParted says it is the boot partition. sda3 is the main partation with the operating system (Windows 7) and all of the empty space. There is a little unallocated space at the very beginning and very end of the hard drive. If I go to places in the Live CD, it shows a 640 gb hard disk called Acer, but it also shows a 640 gb hard disk called system reserved. They are the same disk. There is just one hard drive. If you click properties in the System Reserved 640 gb, it shows all information as unknown. I had to change the boot order in the bios in order to run the live cd. The hard drive instead of being listed as such is listed as Raid:Raid Ready. Something the way this computer is set up is preventing Ubuntu from being able to identify the hard drive partitions at all to do an install, even if you were not doing a dual boot and just wanted to overwrite Windows. Is this a bug that needs reported? This is a major problem for me and my brother, but also for Ubuntu if new users want to Ubuntu and find they cannot install it.

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• NuGet JustMock

  - by mehfuzh

  As most of us already know JustMock got  a free edition. The free edition is not a stripped down of the features of the full edition but I would rather say its a strip down of the type you can mock. Technically, free version runs on  proxy as full version runs on proxy + profiler. In full version, It switches to profiler when you are mocking final methods or sealed class or anything else that can not be done using inheritance. Like in full version you can mock non public methods , in free version you can still do it but it has to be virtual for protected or must be done through InternalsVisibleTo attribute for internal virtual methods (If you have access to the source and can apply the attribute). Now, you can get a copy of free edition from the product page. Install it and off you go. But it is also exposed to NuGet. Those of you are not familiar with NuGet (that will be odd). But still NuGet is the centralized package manager from Microsoft that cuts the workflow of manual inclusion of  libraries in your project. I think NuGet in future will limit the scope of  “.vsi” packages and installers because of its ease (except in some cases). Its similar to ruby gems. In ruby, virtually you can install any library in this way “gems  install <target_library>” and you are off to go. It will check the dependencies, install them or less prompt with the steps you need to do.   Now sticking to the post, to get started you first need to install NuGet package manager. Once you have completed the step pressing “Ctrl + W, Ctrl + Z” it will bring up an console like one below:   Once you are here, you just have to type “install-package justmock” Next, it will should print the confirmation when the installation is complete: Moving to visual studio solution explorer, you will now see:   Finally, NuGet is still in its early ages and steps that are shown here may not remain the same in coming releases, but feel free to enjoy what is out there right now. Regarding JustMock free edition, there is a nice post by Phil Japikse at Introducing JustMock Free Edition. I think its worth checking if not already.   Have fun and happy holidays!

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• how to convert avi (xvid) to mkv or mp4 (h264)

  - by bcsteeve

  Very noob when it comes to video. I'm trying to make sense of what I"m finding via Google... but its mostly Greek to me. I have a bunch of Avi files that won't play in my WD TV Play box. Mediainfo tells me they are xvid. Specs for the box show that should be fine... but digging through forums says its hit-and-miss. So I'd like to try converting them to h264 encoded MKV or mp4 files. I gather avconv is the tool, but reading the manual just has me really really confused. I tried the very basic example of: avconv -i file.avi -c copy file.mp4 it took less than 4 seconds. And it worked... sort of. It "played" in that something came up on the screen... but there was horrible artifacting and scenes would just sort of melt into each other. I want to preserve quality if possible. I'm not concerned about file size. I'm not terribly concerned with the time it takes either, provided I can do them in a batch. Can someone familiar with the process please give me a command with the options? Thank you for your help. I'm posting the mediainfo in case it helps: General Complete name : \\SERVER\Video\Public\test.avi Format : AVI Format/Info : Audio Video Interleave File size : 189 MiB Duration : 11mn 18s Overall bit rate : 2 335 Kbps Writing application : Lavf52.32.0 Video ID : 0 Format : MPEG-4 Visual Format profile : Advanced Simple@L5 Format settings, BVOP : 2 Format settings, QPel : No Format settings, GMC : No warppoints Format settings, Matrix : Default (H.263) Muxing mode : Packed bitstream Codec ID : XVID Codec ID/Hint : XviD Duration : 11mn 18s Bit rate : 2 129 Kbps Width : 720 pixels Height : 480 pixels Display aspect ratio : 16:9 Frame rate : 29.970 fps Standard : NTSC Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Compression mode : Lossy Bits/(Pixel*Frame) : 0.206 Stream size : 172 MiB (91%) Writing library : XviD 1.2.1 (UTC 2008-12-04) Audio ID : 1 Format : MPEG Audio Format version : Version 1 Format profile : Layer 3 Mode : Joint stereo Mode extension : MS Stereo Codec ID : 55 Codec ID/Hint : MP3 Duration : 11mn 18s Bit rate mode : Constant Bit rate : 192 Kbps Channel(s) : 2 channels Sampling rate : 48.0 KHz Compression mode : Lossy Stream size : 15.5 MiB (8%) Alignment : Aligned on interleaves Interleave, duration : 24 ms (0.72 video frame)

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• How does rc job work / order of (contradicting) "start on ..." and "stop on ..." stanzas

  - by Binarus

  Hi, I just can't understand how Upstart's rc job definition in Natty 11.04 works. To illustrate the problem, here is the definition (empty lines and comments are left out): start on runlevel [0123456] stop on runlevel [!$RUNLEVEL] export RUNLEVEL export PREVLEVEL console output env INIT_VERBOSE task exec /etc/init.d/rc $RUNLEVEL Let's suppose we currently are in runlevel 2 and the rc job is stopped (that is exactly the situation after booting my box and logging in via SSH). Now, let's assume that the system switches to runlevel 3, for example due to a command like "telinit 3" given by root. What will happen to the rc job? Obviously, the rc job will be started since it is currently stopped and the event runlevel 3 is matching the start events. But from now on, things are unclear to me: According to the manual $RUNLEVEL evaluates to the new runlevel when the job is started (that means 3 in our example). Therefore, the next stanza "stop on runlevel [!$RUNLEVEL]" translates to "stop on runlevel [!3]"; that means we have a first stanza which will trigger the job, but the second stanza will never stop the job and seems to be useless. Since I know that the Ubuntu / Upstart people won't do useless things, I must be heavily misunderstanding something. I would be grateful for any explanation. While trying to understand this, an additional question came to my mind. If I had contradicting start and stop triggers, for example start on foo stop on foo what would happen? I swear I never will do that, but I am nevertheless very interested in how Upstart handles that on the theoretical level. Thank you very much! Editing the question as a reaction on geekosaur's first answer: I can see the parallelism, but it is not that easy (at least, not to me). Let's assume the job aurrently is still running, and a new runlevel event comes in (of course, the new runlevel is different from the current one). Then, the following should happen: 1) The job is single instance. That means that "start on ..." won't be triggered since the job is currently running; $RUNLEVEL is not touched. 2) "stop on ..." will be triggered since the new runlevel is different from $RUNLEVEL, so the job will be aborted. 3) Now, the job is stopped and waiting. I can't see how it is restarted with the new runlevel. AFAIK, initctl emits events only once, so "start on ..." won't be triggered and the new runlevel won't be entered. I know that I still misunderstanding something, and I am grateful for explanations. Thank you very much!

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• Oracle CRM For Public Sector, Commercial Business, Education

  - by michael.seback

  Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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