Most user-friendly issue tracker?
- by Kugel
Sorry if this has been asked before, couldn't find anything specific.
I'm looking for the most user-friendly issue tracker. Currently I'm using Trac.
I'm looking for these 2 features:
Very easy to create new ticket
Email to ticket conversion (with attachements).
The customers should be glad to use it (not avoid it like Trac). More often than not I get e-mails as bug reports and putting them into Trac wastes my time. I would really love to just hit forward and the ticket would appear in the issue tracker.