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• Sudden drop of pageviews/visit and increase of bounce rate in Analytics

  - by Tebb

  Google analytics stats: 04 june 2012 Visits: 4.423 Unique visitors: 3.558 Pageviews: 77.352 Pageviews / visit: 17,49 Visit length: 00:06:26 Bounce rate: 1,09% 05 june 2012 Visits: 4.652 Unique visitors: 3.825 Pageviews: 45.087 Pageviews / visit: 9,69 Visit length: 00:06:45 Bounce rate: 19,60% From one day to another the bounce rate went from 1% to 19%, the pageviews dropped by half so did the pageviews/visit. The only thing I changed (If I remember correctly) on the site, was an advertisment that used a javascript. Could this be the reason? and, if it is, how can I know which one is the real stats?

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• Google Analytics: Track user usage and flow

  - by Quintin Par

  Can someone help to query Google analytics to track a specific user behavior and usage pattern? Currently I pass user id’s to GA as _setCustomVar(2, 'id', id, 1); This is session based. But I am yet to master how I can utilize this to view usage pattern & behavior for the passed id. Say, I need to understand the visualization flow for one id or the page view count for that id etc Rephrasing, can I filter all existing reports for a specific id that I can select?

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• Google Analytics w3wp.exe?

  - by s15199d

  In this link Google defines a Visit. The key part that interests me now, is this: "If a user is inactive on your site for 30 minutes or more, any future activity will be attributed to a new session." Would an idle user (e.g. an employee whose PC is left on over the weekend) record "activity" as a result of the w3wp.exe process recycling? Our site caching model refreshes every 30 minutes. Could this trigger "activity" for an idle user? I've asked this on the Google Analytics forum a week ago and no response.

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• Tracking a single page on another domain in Google Analytics

  - by Ross

  I have access to edit a 'mini-site' hosted on our organisation's parent site. I'd like to track this page using Google Analytics, however I don't have access to the front page so I can't verify this as my domain. Using the tracking code for our main site works, however I don't want this data to be confused with similarly named pages on our site (for example, our mini-site is at /radio, and if we had a /radio at our main site this would be counted as the same). Has anyone been in this situation before? I'd like to just redirect visitors to our mini-site to our main site, seeing as it ranks higher in Google, but I've been told to maintain a separate site with our main features.

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• Powermapper alternatives and google analytics?

  - by rugbert

  Whats a good application to map the hierarchical structure of a website and maybe get some google analytic action going on? Powermapper is pretty expensive and the trial version didnt seem particularly good at importing google analytics CSV files as advertised. In fact, out of the 1000 pages mapped, exactly 0 were successfully imported. I dont really need all the features Powermapper offers anyway, so the price tag is a bit much. All I really need is like, a simple visual representation of my (automatically generated) site structure (like a hierarchical site structure) and the ability to integrate my google analytic stats (page views mostly) with it.

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• Google Analytics Funnel problems

  - by Alex

  I have a problem with the funnels in Google Analytics. So I have a e-commerce website that I want to track the user path to a purchase. I want GA to track if a user goes trough these steps [Item page]-[Purchase]-[Checkout]. I thought this could be done by funnels and my setup currently now consist of: Step 1: [Item page] (Required) Step 2: [Purchase] Goal: [Checkout] But when I go to the "Funnel Visualization Report" the following shows. [Item page] Visits: 150 [Purchase page] Visits: 170 [Checkout] Visits: 32 How can the [Purchase page] be higher than the [Item page]? I searched the internet over, and found something called Horizontal Funnels but this doesn't show the correct numbers, again the purchase and checkout steps are higher than the item page. So somehow it doesn't need step 1, to fulfill the funnels/goals. What am I doing wrong?

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• Google Analytics data Missing for 4 days

  - by Shumaila

  I used wrong tracking id in my E-commerce tracking code for Google analytics and missed the data for few days. To add that missing data in my account I have written a short script which manually send all orders data for four days to GA account but what my concern is date : Those orders which already placed on different dates and , when if I run my script and so it will send my missing data with current date , which I do not want. ( I want to send date when that order is actually placed) do anyone help me with this ? I am really much stuck with my work here.

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• Flash Yahoo Maps has stopped working?

  - by rforte

  In the past week it appears that Yahoo has changed their crossdomain file to only accept Yahoo domains (http://maps.yahooapis.com/crossdomain.xml): This is causing my applications that use Yahoo Maps to stop working (i.e. security exception). I cannot proxy the calls to Yahoo because the URL is embedded in the MXP file that Yahoo distributes. Does anyone know if there's a workaround or update to this?

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• New Experts Direct Contribution - Multiple Currency in Analytics

  - by Cheryl

  We do our best to anticipate what you need to know when we design and write our courses for CRM On Demand. But we know that we cannot hit on every situation or implementation scenario that you might encounter. That's why I love our Experts Direct program - this is where we encourage our wide network of CRM On Demand experts to contribute knowledge that they have gained from working directly with companies on their specific challenges or questions. (See Direct From Our Experts!) The latest Experts Direct contribution comes from Leon Dolman, who works with CRM On Demand customers every day. Leon addresses what you should expect to see in your reports and in the application when your company's users enter opportunity revenue information in more than one currency. He works through a scenario to show how currency settings can affect the data that you see in your reports. For example, do you know what will you see in your Opportunity reports if you have two different currencies represented, besides your company's default currency, but your company administrator has only set exchange rates for one of them? Leon knows...and now he has shared that knowledge - and more - with the rest of us. Go to the Multiple Currency in Analytics item in the Training and Support Center to read more - and while you're there, take a look at the other Experts Direct content to tap into that expert knowledge that we're collecting for you. Just click the Browse More Topics link in the Experts Direct box on the home page to see the full list. And let us know if there are other topics that you'd like to see our experts address. Post a comment to start a conversation or send us an email.

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• Social Analytics in your current data

  - by Dan McGrath

  By now everyone is aware of the massive boom in social-networking (Twitter, Facebook, LinkedIn) and obviously a big part of its business model revolves around being able to mine this data to create information that can be used to make money for someone. Gartner has identified 'Social Analytics' as one of the top 10 strategic technologies for 2011. Has anyone looked at their existing data structures to determine if they could extract a social graph and then perform further data mining against this? How does it fit in with your other strategic development strategies? What information are you trying to extract from the data? Take for example, a bank. They could conceivably determine a social graph through account relationships and transactions. Obviously there would be open edges on the graph where funds enter/leave the institute, but that shouldn't detract from the usefulness of the data. I'm looking for actual examples with the answers, as well as why/how they did it. References to other sites will be greatly appreciated. Note: I'm not at all referring to mining data out of actual social networks.

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• Correct configuration of multiple Analytics trackers per page, spanning domains and subdomains

  - by Eliot Shepard

  My company publishes sites on a somewhat convoluted domain structure, and we're having trouble getting accurate numbers in Analytics when we have multiple trackers on the page. We publish under two brands (A, B). Each brand has a "national" site at A.com, B.com, as well as per-city "local" sites at eg. ny.A.com, la.A.com, sf.A.com, etc. Right now we're trying to track in these dimensions: Full network (A.com, ny.A.com, B.com, la.B.com, etc.) All sites in brand (A.com, ny.A.com, la.A.com, etc.) Inidividual site (ny.A.com) Here are the commands we're using on an individual site: _gaq.push( ['t0._setAccount', 'UA-XXXXXX-1'], // full network ['t0._setDomainName', 'none'], ['t0._setAllowLinker', true], ['t0._trackPageview'], ['t1._trackPageLoadTime'], ['t1._setAccount', 'UA-XXXXXX-2'], // brand ['t1._setDomainName', 'none'], ['t1._setAllowLinker', true], ['t1._trackPageview'], ['t1._trackPageLoadTime'], ['t2._setAccount', 'UA-XXXXXX-3'], // individual ['t2._setDomainName', 'none'], ['t2._setAllowLinker', true], ['t2._trackPageview'], ['t2._trackPageLoadTime'] ); We send the same commands to each account because we've had strange results when trackers were configured differently in the past. However, right now we're seeing inflated numbers for uniques on all three trackers. What is the correct way to configure this setup? Thanks for your time.

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• Two different domains as one user session in Google Analytics

  - by Mathew Foscarini

  I have two websites that are run as the same service. Each domain offers articles from a different market. At the top of each page the two domains are shown as menu options. If a user clicks one they can switch to the other domain. See here: http://www.cgtag.com Each domain has a different Google Analytics account, and when a user switches domains Google is counting this as a new session. It's listing the other domain as the "referral" for that new session. When the user switches back to the first domain Google is counting this as a returning visitor. This is messing up my reports. Showing returning visitors values that are higher than reality. It's also increasing hits on landing pages when the user switches, and listing the other domain as a referral site. I've found tips on how to list two domains as one website, but that results in merging the data. I want to keep the two domains separate so that I can track each ones performance, but I don't want to count domain changes as new sessions. Maybe something like treating the two domains as subdomains.

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• Yahoo Query Language Problem

  - by Damiano

  Hello everybody! Today, I've started with Yahoo Query Language. I would use it to retrive stocks details, so I'm talking about Yahoo Finance. I think there is a bug on this language. This is my query: select * from yahoo.finance.quoteslist where symbol='@^GSPC' I ALWAYS get 51 results! it's impossible, take a look at: http://it.finance.yahoo.com/q/cp?s=^GSPC There are 500 results! I also tried some paging parameters. select * from yahoo.finance.quoteslist(50,30) where symbol='@^GSPC' (to get from 50 to 80) select * from yahoo.finance.quoteslist(100) where symbol='@^GSPC' (to get the first 100 results) select * from yahoo.finance.quoteslist where symbol='@^GSPC' limit 30 offset 50 but ALWAYS the last stock is: <quote symbol="BBY"> <Symbol>BBY</Symbol> <LastTradePriceOnly>41.03</LastTradePriceOnly> <LastTradeDate>5/7/2010</LastTradeDate> <LastTradeTime>4:00pm</LastTradeTime> <Change>-0.48</Change> <Open>41.35</Open> <DaysHigh>42.35</DaysHigh> <DaysLow>39.60</DaysLow> <Volume>14129531</Volume> </quote> Why do I have this kind of problem? Thank you so much for your support! (P.S. I've tested it on Yahoo YQL console)

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• YAHOO QUERY LANGUAGE BUG!

  - by Damiano

  Hello everybody! Today, I've started with Yahoo Query Language. I would use it to retrive stocks details, so I'm talking about Yahoo Finance. I think there is a bug on this language. This is my query: select * from yahoo.finance.quoteslist where symbol='@^GSPC' I ALWAYS get 51 results! it's impossible, take a look at: http://it.finance.yahoo.com/q/cp?s=^GSPC There are 500 results! I also tried some paging parameters. select * from yahoo.finance.quoteslist(50,30) where symbol='@^GSPC' (to get from 50 to 80) select * from yahoo.finance.quoteslist(100) where symbol='@^GSPC' (to get the first 100 results) select * from yahoo.finance.quoteslist where symbol='@^GSPC' limit 30 offset 50 but ALWAYS the last stock is: <quote symbol="BBY"> <Symbol>BBY</Symbol> <LastTradePriceOnly>41.03</LastTradePriceOnly> <LastTradeDate>5/7/2010</LastTradeDate> <LastTradeTime>4:00pm</LastTradeTime> <Change>-0.48</Change> <Open>41.35</Open> <DaysHigh>42.35</DaysHigh> <DaysLow>39.60</DaysLow> <Volume>14129531</Volume> </quote> Why do I have this kind of problem? Thank you so much for your support! (P.S. I've tested it on Yahoo YQL console)

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• What's New in Business Analytics at Oracle?

  - by jmorourke

  Business Analytics, which includes Business intelligence and Enterprise Performance Management, are top priorities for IT and Finance executives in 2012.  Some of the hot market trends and topics include managing big data, mobile information access, in-memory computing, advanced analytics, predictive modeling, leveraging unstructured data, as well as risk and performance management.  Find out what Oracle is doing about all of this, and what’s new from the market leader in Business Analytics by attending our live webcast event on April 4th titled “Introducing Oracle’s Business Analytics Strategy”.  At this event, you’ll hear about Oracle’s strategy for Business Analytics from Mark Hurd, Oracle President and you can learn about the latest advancements in Oracle’s Business Analytics solutions from Balaji Yelamanchili, SVP of Analytics and Performance Management. The keynote session from Mark and Balaji will be followed by breakout sessions that provide a more in-depth look at what’s new in specific product areas including the latest release of Oracle’s Hyperion Enterprise Performance Management suite, Oracle Business Intelligence Applications and Exalytics In-Memory Machine, Oracle Endeca Information Discovery, Big Data and Advanced Analytics solutions. This event will provide a great opportunity to hear about what’s new in Business Analytics at Oracle, and for attendees to pose questions to Oracle experts during live chat sessions.  Here’s a link to the registration page, and more details about the April 4th event.  We hope to see you (virtually) there! http://www.oracle.com/us/corporate/events/business-analytics/index.html Also, use the following hashtag to follow along on Twitter and share comments during the webcast and Q&A sessions:  #oracleanalytics

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• What's Happening in Business Analytics at OpenWorld 2012?

  - by jmorourke

  Oracle OpenWorld 2012 is rapidly approaching on September 30th when we take over the city of San Francisco for five days.  The Business Analytics this year is our strongest ever with over 150 EPM, BI, Analytics and Data Warehousing sessions delivered by Oracle, our customers and partners.  We’ll also have Hands-On Labs, 20 demo pods dedicated to Business Analytics products, and over 30 partners exhibiting their solutions.  So what’s hot in the Business Analytics program at OpenWorld?  Here are some of the “can’t miss” sessions at this year’s conference: The EPM and BI general sessions, led by SVP of Product Development Balaji Yelamanchili will highlight what’s new provide a view into Oracle’s EPM, BI and Analytics strategies.  Both sessions are scheduled on Monday, October 1st. Thursday Keynote:  See More, Act Faster:  Oracle Business Analytics, led by Oracle President Mark Hurd, will provide a view into Oracle’s strategy for Business Analytics, especially engineered systems designed to provide extreme performance for the most rigorous analytic tasks. Superfast Business Intelligence with Oracle Exalytics.  Hear about various business intelligence scenarios in which Oracle Exalytics provides exemplary value—from operational reporting and prepackaged applications to analytics on unstructured data. Turn Insights into Real-Time Actions with Oracle Business Intelligence Mobile.  Learn how Oracle Business Intelligence Mobile enables organizations to deliver relevant information and turn insight into real-time action, no matter where employees are located. Empowering the Business User: Introduction to Oracle Endeca Information Discovery.  Find out how you can find fast answers to the new questions that confront your business every day, while avoiding the confusion and inconsistencies brought about by spreadsheets and desktop tools. Big Data:  The Big Story.  Learn how to harness big data, your existing data, and predictive analytics to make better decisions in an environment of rapid shifts in behavior and instant feedback.  Learn about the technologies that constitute a big data architecture, how to leverage and implement advanced analytics for real-time decisions, and the tools needed to know the unknown. Planning at the Speed of Business with Oracle Exalytics.  Learn how Oracle Hyperion Planning leverages the power of Oracle Exalytics to do planning faster, with more detail and more users than ever. For more details on these and other Business Analytics sessions at OpenWorld, download the Focus On Business Analytics program guide at:  http://www.oracle.com/openworld/focus-on/index.html We look forward to seeing you in San Francisco!

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• how did Google Analytics kill my site?

  - by user1813359

  Yesterday I created a google analytics profile for one of my sites and included the JS block in the layout template. What happened next was very strange. Within about 2 minutes, the site had become unreachable. I had been checking the AWStats page for the site when I thought to set up GA. After that had been done, I clicked on the link for 404 stats, which opens in a new tab. It churned for a long while and then showed a nearly blank page, similar to that when Firefox chokes on a badly-formatted XML page, except there was no error msg. But i was logged into the server and could see that that page has a 401 Transitional DTD. Strange! I tried viewing source but it just churned endlessly. I then tried "inspect element" and was able to see an error msg having to do with some internal Firefox lib. Unfortunately, i neglected to copy that. :-( All further attempts to load anything on the site would time out. Firebug's Net panel showed no request being made. Chrome would time out. So, I deleted the GA profile, removed the JS block, and cleared the server cache. No joy. I then removed all google cookies and disabled JS. Still nothing. No luck in any other browser. And now my client couldn't access the site. Terrific. I was able use wget while logged into another server. The retrieved page was fine, and did not contain the GA JS block. However, the two servers are on the same network. (Perhaps a clue.) The server itself was fine. Ping, traceroute looked great. I could SSH in. I tailed the access log and tried a browser request. Nothing. But i forgot to quit and a minute or so later I saw a request from someone else being logged. Later, I could see that requests had been served all day to some people. Now, 24 hours later, the site works once again, but is still unreachable by the client (who is in another city). So, does anyone have some insight into what's going on? Does this have something to do with google's CDN? I don't know very much about how GA works but what I'm seeing reminds me of DNS propagation issues. And why the initial XML error? And why the heck was the site just plain unreachable? What did google do to my site?! Sorry for the length but I wanted to cover everything.

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• Are there any open-source / free site analytics solutions that are intranet deployable?

  - by Richard Nichols

  There are plenty of statistics/analytics providers for Internet deployed software (e.g. Google Analytics), but I'm looking for an analytics tool to integrate into a LAN/intranet based web application. I'm aware of AWStats, but I'd prefer something with a design similar to Google Analytics, where a Javascript callback can be embedded into the app and call back to an analytics server. This doesn't require any sort of extra application server configuration and access to run. I'm thinking there's nothing available that isn't proprietary / pay-for, but I'd love to be told I'm wrong!

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• How do I prove to a client/advertiser that my site's analytics numbers are what I say they are?

  - by Bryson

  I have been asked to provide recommendations on "Verified Analytics" for the next iteration of my company's site. Verified to mean that when we sell ad space, it's based on a number of page-views, and the people who buy that space want a way to verify that the numbers we give them are the actual numbers we're delivering. I have turned to The Google and the only services I can find for this sort of thing revolve around Google Analytics and the sale of a domain name. I export my analytics numbers to a PDF, have Google email the PDF to my auctioneer, and they look for signs of tampering. If no signs of tampering are found they put a little "Verified" badge on the domain auction. (Here) Other than this, and something similar on another domain sales site, I haven't found anything like what I've been asked to find. Currently we are using Google Analytics, however I've been also asked to recommend a replacement for that based on the ability to be verified. I'd rather just stick with Google Analytics since we also use Google for advertising.

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• Reassessment: What's a good analytics package to use for tracking user behavior in a native iOS app?

  - by BeachRunnerJoe

  Hello. I've been poking around google and SO for answers on this, but it doesn't seem to be very well discussed, so I thought I revisit the question. Is anyone using any analytics packages (like Google Analytics or Mixpanel) to track user behavior in their native iOS apps? The three I've come across are Flurry, Mixpanel, and Google Analytics. It sounds like Apple is still peeved at Flurry, so I don't want to mess with that. Mixpanel looks simple and easy to use, but I'd first like to hear from someone who has used it. Same goes with Google Analytics for the iPhone. I've just finished building an iPhone game and I'd like to begin tweaking it based on how the users are playing it. Does anyone have any recommendations or experience with any of these analytics packages? Thanks so much!

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• Google Analytics recording event based on <a> title attribute

  - by rlsaj

  I am declaring: var title = (typeof(el.attr('title')) != 'undefined' ) ? el.attr('title') :""; and then have the following: else if (title.match(/^"Matching Content"\:/i)) { elEv.category = "Matching Content Click"; elEv.action = "click-Matching-Content"; elEv.label = href.replace(/^https?\:\/\//i, ''); elEv.non_i = true; elEv.loc = href; } However, using Google Analytics debugger this is not being recorded. Any suggestions? The complete function is: if (typeof jQuery != 'undefined') { jQuery(document).ready(function gLinkTracking($) { var filetypes = /\.(avi|csv|dat|dmg|doc.*|exe|flv|gif|jpg|mov|mp3|mp4|msi|pdf|png|ppt.*|rar|swf|txt|wav|wma|wmv|xls.*|zip)$/i; var baseHref = ''; if (jQuery('base').attr('href') != undefined) baseHref = jQuery('base').attr('href'); jQuery('a').on('click', function (event) { var el = jQuery(this); var track = true; var href = (typeof(el.attr('href')) != 'undefined' ) ? el.attr('href') :""; var title = (typeof(el.attr('title')) != 'undefined' ) ? el.attr('title') :""; var isThisDomain = href.match(document.domain.split('.').reverse()[1] + '.' + document.domain.split('.').reverse()[0]); if (!href.match(/^javascript:/i)) { var elEv = []; elEv.value=0, elEv.non_i=false; if (href.match(/^mailto\:/i)) { elEv.category = "Email link"; elEv.action = "click-email"; elEv.label = href.replace(/^mailto\:/i, ''); elEv.loc = href; } else if (title.match(/^"Matching Content"\:/i)) { elEv.category = "Matching Content Click"; elEv.action = "click-Matching-Content"; elEv.label = href.replace(/^https?\:\/\//i, ''); elEv.non_i = true; elEv.loc = href; } else if (href.match(filetypes)) { var extension = (/[.]/.exec(href)) ? /[^.]+$/.exec(href) : undefined; elEv.category = "File Downloaded"; elEv.action = "click-" + extension[0]; elEv.label = href.replace(/ /g,"-"); elEv.loc = baseHref + href; } else if (href.match(/^https?\:/i) && !isThisDomain) { elEv.category = "External link"; elEv.action = "click-external"; elEv.label = href.replace(/^https?\:\/\//i, ''); elEv.non_i = true; elEv.loc = href; } else if (href.match(/^tel\:/i)) { elEv.category = "Telephone link"; elEv.action = "click-telephone"; elEv.label = href.replace(/^tel\:/i, ''); elEv.loc = href; } else track = false; if (track) { _gaq.push(['_trackEvent', elEv.category.toLowerCase(), elEv.action.toLowerCase(), elEv.label.toLowerCase(), elEv.value, elEv.non_i]); if ( el.attr('target') == undefined || el.attr('target').toLowerCase() != '_blank') { setTimeout(function() { location.href = elEv.loc; }, 400); return false; } } } }); }); }

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• yahoo doesn't accpet emails i send to it

  - by hd

  i am writing a sendmail module to email some things to my site users. for testing it i use my own email at yahoo to receive this email. but some thing woeful happend. about 1200 sent to my email address at yahoo at a moment and yahoo sent all of them to spam box. now i can't send any email to yahoo addresses and my server gives me this message in mailq: "delivery temporarily suspended: host g.mx.mail.yahoo.com[98.137.54.238] refused to talk to me..." how can i solve this problem?? many users of my site have yahoo email address. my server uses postfix. thanks for helping .

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• Yahoo doesn't accept emails i send to it

  - by hd

  i am writing a sendmail module to email some things to my site users. for testing it i use my own email at yahoo to receive this email. but something woeful happened. about 1200 sent to my email address at yahoo at a moment and yahoo sent all of them to spam box. now i can't send any email to yahoo addresses and my server gives me this message in mailq: delivery temporarily suspended: host g.mx.mail.yahoo.com[98.137.54.238] refused to talk to me... how can i solve this problem?? many users of my site have yahoo email address. my server uses postfix. thanks for helping .

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• DKIM passes everywhere apart from Yahoo!

  - by Ian

  Hi, I'm using dkim-milter, Postfix on Ubuntu (I think I used these instructions for setting up). Anyway, using the reflectors such as Port25, BlackOps and Altn.com I get passes for DKIM: X-DKIM: OpenDKIM Filter v2.0.1 medusa.blackops.org o2SGTMSg005616 Authentication-Results: medusa.blackops.org; dkim=pass (1024-bit key) [email protected]; dkim-adsp=pass dkim=pass header.d=example.com (b=miSIxi7TMX; 1:0:good); Authentication-Results: verifier.port25.com header.d=example.com; dkim=pass (matches From: [email protected]); Yahoo gives this: Authentication-Results: mta1031.mail.ukl.yahoo.com from=; domainkeys=neutral (no sig); from=example.com; dkim=permerror (key failed) Where, obviously, example.com is my site address. Is anyone aware of anything different with Yahoo! that would stop these from signing? TIA

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• Problems with mailenable when sending to yahoo mail

  - by Mee

  I'm testing sending emails from mailenable webmail. I have no problems sending mail to gmail or hotmail, both work fine, but yahoo mail sends my messages to the spam folder and shows the attachment icon for the message even though the message doesn't contain any attachments, it's just plain text. It only includes a reply to a previous message, like this: message text ----- Original Message ----- original message text I copied the message content and sent it from gmail to yahoo and the attachment icon didn't show which makes me believe it's something with mailenable. What could possibly be wrong? Also, is there a white list for yahoo mail that I can join? And also for other popular webmail? I'm going to use this on a production website (site visitors use the contact us form to send messages to the site - the mail enable server running on the same machine as the web server - then I check the messages using the mailenable webmail and reply them). This is really important to me, your help would be really appreciated ...

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