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• Calling Knowledge Workers: Make a Difference in the User Experience

  - by Charles Knapp

  Do you consider yourself a knowledge worker? Do you have ideas of how to make CRM software work smarter so you don't have to work harder? The Oracle Middleware User Experience team will be conducting customer feedback focus groups at Oracle OpenWorld, October 1-3. All it takes is a couple of hours or less for us to learn from you. Customer participation helps Oracle develop outstanding products and solutions. Knowledge workers of all types are invited to participate: Finance, Sales, Human Resources, Marketing, Recruiters, Budget Managers, Project & Product Managers and more. To participate in these sessions you do not have to be registered for Oracle OpenWorld. If you or someone you know is interested in participating, please email muxtesting_us at oracle.com with your name, company, job title, work and mobile phone numbers with country code, and email address.

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• Where does Rails get it's datetime for creating records?

  - by gwapEs9

  I have a rails app with a data model called 'jobs' and i'm faced with a critical design choice crossroads. I don't know enough about Rails and it's inner workings to be able to say for sure what I should do despite a complete read of the rails and ruby docs. I want to be able to accurately display the age of a job record in days. So when a customer logs in, they can see that the job they submitted is 'x' days old. Where does a rails app on Heroku get it's time stamps? From Heroku? or the customers system clock? If a customer has a out of date system clock and submits a job, it could really mess up the sorting of their job list, not to mention me the overseer of job records. Any advice out there? EDIT: Just to be clear, i'm not asking how to list jobs by their date, but to which clock does a rails app on Heroku base it's records.

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• A Smart Business Phone System from M5

  M5 debuts its Smart Business phone, a VoIP system that plugs the customer data you gather over the phone with your CRM data.

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• Are generic keywords in url bad for SEO? [closed]

  - by user1661479

  Possible Duplicate: Squeezing all the SEO out of a URL as possible Need help with url structure. Let's say I'm a manufacturer of Wire EDM machines. Is it bad for me to put the keywords wire-edm in my url to help try to raise SEO ranking? For example: mywebsite.com/wire-edm/machine/model-xxxx mywebsite.com/wire-edm/customer-service mywebsite.com/wire-edm/contact Or should I leave it as the following because the gains are fairly insignificant and it doesn't help users understand my site structure: mywebsite.com/machine/model-xxxx mywebsite.com/customer-service mywebsite.com/contact I’d like to hear what everyones thoughts are on this and please provide some sources for which method is better.

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• HTML/CSS plagiarism

  - by luqita

  Hi!! I'm facing an issue here. A customer asked me to copy an exact site, and even though I'm trying to convince him of going for a new design he does not accept it. He loves this design so much (on a side note it's horrible and outdated, but I wouldn't say that to him!) It's been a couple of weeks since we are discussing this and I don't know what to do. Do you have similar experiences? I don't want to lose the customer, he pays well and his jobs are really easy. At the same time, I don't want to put my signature on someone else's work. Any suggestions? Similar experiences? Thank you!

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• java application architecture

  - by LostMohican

  We have to write an administration panel for many customers. But we want to have just one administration panel, and use it in various projects. This admin panel will have basic components such as access control logic, maker-checker system in changes, user logging and etc. It will also have reporting for the customer, logs of transaction of the customer (which can vary according to the industry such as mobile banking, banking, ticket sales). These components may have to be modified according to the business. So we are thinking about the architecture here, Is it OK to use jars of every basic components, and bring them together on a glue application? Or should we build each component as WARs and make interfaces between them? If there are any more ideas, it will be appreciated.

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• XCart Skip Checkout Steps

  - by user900553

  I am using xcart. In the checkout process, skip the step that appears after a customer clicks the add to cart button on the product page. It takes them to a page that shows the product and the text Added to your shopping cart. I want to take them directly to the view cart page, right before the checkout page. I also tried: Enable Redirect customer to cart after adding a product option in X-Cart admin back-end -Settings - General settings. Still not working. Anybody have Idea about this?

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• Oracle E-Business Financials Recommended Patch Collections (RPCs) for R12.1.3 Have Been Released for August 2012

  - by Oracle_EBS

  What is a Recommended Patch Collection (RPC)? An RPC is a collection of recommended patches consolidated into a single, downloadable patch, ready to be applied. The RPCs are created with the following goals in mind: Stability: Address issues that occur often and interfere with the normal completion of crucial business processes, such as period close--as observed by Oracle Development and Global Customer Support. Root Cause Fixes: Deliver a root cause fix for data corruption issues that delay period close, normal transaction flow actions, performance, and other issues. Compact: While bundling a large number of important corrections, we have kept the file footprint as small as possible to facilitate uptake and minimize testing. Reliable: Reliable code with multiple customer downloads and comprehensive testing by QA, Support and Proactive Support. RPCs are available for the following products: Cash Management Collections E-Business Tax Financials for India Fixed Assets General Ledger Internet Expenses iReceivables Loans Payables Payments Receivables Subledger Accounting For the latest Financials Recommended Patch Collections (RPCs), please view: EBS: R12.1 Oracle Financials Recommended Patches [Doc ID 954704.1].

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• Unencrypted Patient Data Lost in Laptop Theft

  Another cautionary tale for businesses working with critical customer information.

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• Help yourself . if you like

  - by rachelp

  At Red Gate we enjoy talking to our customers. Really! If you've read recent blog posts by members of some of our customer-facing teams, you'll have spotted the pleasure they take in their work. In case you missed those posts, here they are: From our Finance team: Finance: Friends, not foes! From our reception desk: The Front line of Communication However, we recognise that sometimes our customers would like to be able to solve their problems or answer their questions without talking to us - they're in a hurry, it's outside office hours . or perhaps they just prefer not to pick up the phone and call.   Self-service customer care So we've begun a programme of work to enable more self-service; whether it's finding the answer to a "how do i.?" question or getting access to a record of what product licenses they own, we want to make it much easier for our customers to get hold of this information for themselves. If they want to.   Phase 1: make it easier to find information We decided to start by tackling findability. We've got loads of useful information on our website, but it's sometimes difficult to find, so we've been working on improving our site search. Step 1 has been to replace the search engine, clean up the search UI, and make it consistent across the site. We're nearly there! The idea is that if we improve the site search it will be easier - and much more pleasant - for people to find the information they need. The new search will go live some time in April, and then we'll be gathering feedback, looking at web analytics (more about this in an earlier article), and working out what improvements we still need to make. We'd love to hear what you think, so do give your feedback or drop us a line. Or pick up the phone and call, if you like.   What do you think? While I've got your attention, I'd love to hear what people think about self-service customer care. Do you like to call, email, live chat . or do you prefer to dig around and find out answers yourself? Who's getting it right: what self-service sites do you like? p.s. Watch this space for news of phase 2.

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• How can I defend Ruby on Rails against customers' not technical opinion?

  - by okeen

  My customer, a translations business owner, just told me that he has been reading about Ruby on Rails and told me that "there are more PHP guys around there" and "it seems the community prefers it". What would you, as software engineer and freelancer, say to the customer to achieve these goals: Sell Make him see that the technology is my expert decision and Rails is as good or better than PHP (+ whatever framework) for this particular project. UPDATE: Thank you all for the suggestions! Tomorrow I've got another meeting with him, let's see how it goes, I will update again :) UPDATE 2: Finally I told him to read this thread and the result has been fantastic: He gave me the project and we are going to start right now. Thank you all for the help, you have free beer in my charge if we see someday :) BTW: I learned the lesson: be as transparent as possible, because if you believe in yourself and your work, there is no question compromising enough to beat you. regards

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• The Mysterious ARR Server Farm to URL Rewrite link

  - by OWScott

  Application Request Routing (ARR) is a reverse proxy plug-in for IIS7+ that does many things, including functioning as a load balancer.  For this post, I’m assuming that you already have an understanding of ARR.  Today I wanted to find out how the mysterious link between ARR and URL Rewrite is maintained.  Let me explain… ARR is unique in that it doesn’t work by itself.  It sits on top of IIS7 and uses URL Rewrite.  As a result, ARR depends on URL Rewrite to ‘catch’ the traffic and redirect it to an ARR Server Farm. As the last step of creating a new Server Farm, ARR will prompt you with the following: If you accept the prompt, it will create a URL Rewrite rule for you.  If you say ‘No’, then you’re on your own to create a URL Rewrite rule. When you say ‘Yes’, the Server Farm’s checkbox for “Use URL Rewrite to inspect incoming requests” will be checked.  See the following screenshot. However, I’m not a fan of this auto-rule.  The problem is that if I make any changes to the URL Rewrite rule, which I always do, and then make the wrong change in ARR, it will blow away my settings.  So, I prefer to create my own rule and manage it myself. Since I had some old rules that were managed by ARR, I wanted to update them so that they were no longer managed that way.  I took a look at a config in applicationHost.config to try to find out what property would bind the two together.  I assumed that there would be a property on the ServerFarm called something like urlRewriteRuleName that would serve as the link between ARR and URL Rewrite.  I found no such property.  After a bit of testing, I found that the name of the URL Rewrite rule is the only link between ARR and URL Rewrite.  I wouldn’t have guessed.  The URL Rewrite rule needs to be exactly ARR_{ServerFarm Name}_loadBalance, although it’s not case sensitive. Consider the following auto-created URL Rewrite rule: And, the link between ARR and URL Rewrite exists: Now, as soon as I rename that to anything else, for example, site.com ARR Binding, the link between ARR and URL Rewrite is broken. To be certain of the relationship, I renamed it back again and sure enough, the relationship was reestablished. Why is this important?  It’s only important if you want to decouple the relationship between ARR the URL Rewrite rule, but if you want to do so, the best way to do that is to rename the URL Rewrite rule.  If you uncheck the “Use URL Rewrite to inspect incoming requests” checkbox, it will delete your rule for you without prompting.  Conclusion The mysterious link between ARR and URL Rewrite only exists through the ARR Rule name.  If you want to break the link, simply rename the URL Rewrite rule.  It’s completely safe to do so, and, in my opinion, this is a rule that you should manage yourself anyway. 

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• SQL Server slow in production environment

  - by Lieven Cardoen

  I have a weird problem in a customer's production environment. I can't give any details on the infrastructure, except that SQL server runs on a virtual server. The data, log and filestream file are on another storage server (data and filestream together and log on a separate server). In our local Test environment, there's one particular query that executes with these durations: first we clear the cache 300ms (First time it takes longer, but from then on it's cached.) 20ms 15ms 17ms In the customer's production environment, the SQL Server is more powerful, these are the durations (I didn't have the rights to clear the cache. Will try this tomorrow). 2500ms 2600ms 2400ms The servers in the customer's production environment are more powerful but they do have virtual servers (we don't). What could be the cause... Not enough memory? Fragmentation? Physical storage? How would you tackle this performance problem? EDIT: Some people have asked me if the data set is equal and it is. I restored their database on our environment. It's true that this was the first thing I looked at. (@Everyone: I added the edit because it will be the first thing that many will think off).

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• Short POST data in HTTP

  - by Matt

  We're hosting a customer's Debian Linux web server. It's running a PHP based web application. The server is sitting behind our firewall with it's own virtual interface and port 80 is forwarded internally to a machine sitting in the DMZ. The issue we're having is that when data is posted to the server it seems to be being cut short for some users. It's reproducable for some users on the same box. But the same user sending the same data on the same lan on another PC it works. The data gets cut to around 1140 bytes I'm told. Any idea why this might be happening? The customer is blaming our firewall, but then surely we'd have issues with other services. I'm suspecting it's a problem with the website itself. Suggestions on how to isolate the problem would be of help. Our firewall is Astaro. EDIT: A customer has set the ethernet frame size temporarily to 500bytes on the server. This made it work for now! I know some of the customers are using an internet provider that runs PPPoE

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• route propogation using OSPF in a network

  - by liv2hak

  I am using Juniper J-series routers to emulate a small telco and VPN customer.The internal routing will be configured with OSPF,MPLS including a default and backup path,RSVP for distributing labels withing the telco,OSPF for distributing routes from the customer edge (CE) routers to the VRF's in the adjacent PE's and finally iBGP for distributing customer routes between VRF's in different PEs. The topology of the network is shown below. The Addressing scheme for the network is as follows. UOW-TAU ******* ge-0/0/0 192.168.3.1 TAU-PE1 ******* ge-0/0/0 10.0.1.0 ge-0/0/1 10.0.2.0 ge-0/0/2 192.168.3.2 TAU-P1 ****** ge-0/0/0 172.16.1.0 ge-0/0/1 172.16.3.1 ge-0/0/2 10.0.2.2 HAM-P1 ****** ge-0/0/0 172.16.3.2 ge-0/0/1 172.16.2.1 ge-0/0/3 10.0.3.2 ACK-P1 ****** ge-0/0/0 172.16.1.2 ge-0/0/2 172.16.2.2 ge-0/0/3 10.0.1.2 HAM-PE1 ******* ge-0/0/0 10.0.3.1 ge-0/0/2 192.168.4.2 UOW-HAM ******* ge-0/0/0 192.168.4.1 I also set up loopback address for each node. I want to setup OSPF so that path to each internal subnet and router loopback address is propogated to all PE and P nodes.I also want to select a single area for PE and P nodes,and on each node I should add each interface that should be propogated. How do I accomplish this.? With my understanding below is the procedure to achieve this.Is the below explanation correct? I set up OSPF on UOW-TAU ge-0/0/0 interface and ge-0/0/1 interface and UOW-HAM ge-0/0/0 interface and ge-0/0/1 interface. let me call this Area 100. Once I have done this I should be able to reach each node from others using ping and traceroute. Any help is highly appreciated.

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• .htm pages working but .aspx pages throwing errors

  - by Mike

  Our site has thousands of visitors per day but we've been receiving reports from some of our members that they are able to hit our main page, presumably because it's a .htm page, but when they click off to a .aspx page, they get an error. I've done as much research as I know how and here is what I have come up with: - We have not made any changes to IIS on our server in months. - We have a couple of customers that have been willing to work with us and provide information about their system. One customer is running Vista, the other is running XP. - We had one of the customers test both Firefox and MSIE. She gets same error in both. - One customer said, "We were able to post the profile and searched on available jobs and it worked w/ Firefox for a day, then it just quit working...we did not change any settings to Firefox after we posted the profile." - We asked the customer to clear their cache and try again. They responded with, "We just cleared the cache and got the same error; btw, I periodically clear the cache -- almost every day." Summary We have thousands of customers that hit our site with no problem. We can't reproduce these errors. These customers are getting the same error in different browsers. They are only getting the error on .aspx pages. They still get the error after clearing their cache. We would appreciate any thoughts on what other questions we could ask these customers or thoughts on how we can further troubleshoot this problem.

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• Possible to IPSec VPN Tunnel Public IP Addresses?

  - by caleban

  A customer uses an IBM SAS product over the internet. Traffic flows from the IBM hosting data center to the customer network through Juniper VPN appliances. IBM says they're not tunneling private IP addresses. IBM says they're tunneling public IP addresses. Is this possible? What does this look like in the VPN configuration and in the packets? I'd like to know what the source/destination ip/ports would look like in the encrypted tunneled IPSec Payload and in the IP packet carrying the IPSec Payload. IPSec Payload: source:1.1.1.101:1001 destination:2.2.2.101:2001 IP Packet: source:1.1.1.1:101 destination:2.2.2.1:201 Is it possible to send public IP addresses through an IPSec VPN tunnel? Is it possible for IBM to send a print job from a server on their network using the static-nat public address over a VPN to a printer at a customer network using the printer's static-nat public address? Or can a VPN not do this? Can a VPN only work with interesting traffic from and to private IP addresses?

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• Postfix selective header_checks: smtpd_relay_restrictions vs. smtpd_recipient_restrictions

  - by luke

  Some of my customers implemented commercial software that violate email-RFCs such that we have had to relax our header checks. In consequence, we receive more spam. Prolog: I know the domains (customer.com) and IP-addresses (a.b.c.d/C) these emails come from Kind request for help: Is it possible to setup one Postfix (2.11) instance on Linux such that: It applies only some header checks for emails from .*@customer.com But applies all header checks for all other email sources? I thought of a combination of mynetworks that includes the subnet a.b.c.d/C in smtpd_recipient_restrictions -- allowing all these messages through -- and simultaneously avoid an open-relay with smtpd_relay_restrictions. However, this has not worked out as expected. Any idea or help is highly appreciated. Thanks in advance. Luke ==EDIT== For the current issue, I solved the problem by prepending REDIRECTs to header_checks as follows: /^received: from.*customer.com.*by mail.own.com.*for.*luke@own.*/ REDIRECT [email protected] This works so far as neeeded. Irrespective thereof, I am still looking for a postfix configuration that would turn this text-based setting into an IP-Address-Range based forwarding rule.... Thanks. Luke

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• Possible to IPSec VPN Tunnel Public IP Addresses?

  - by caleban

  A customer uses an IBM SAS product over the internet. Traffic flows from the IBM hosting data center to the customer network through Juniper VPN appliances. IBM says they're not tunneling private IP addresses. IBM says they're tunneling public IP addresses. Is this possible? What does this look like in the VPN configuration and in the packets? I'd like to know what the source/destination ip/ports would look like in the encrypted tunneled IPSec Payload and in the IP packet carrying the IPSec Payload. IPSec Payload: source:1.1.1.101:1001 destination:2.2.2.101:2001 IP Packet: source:1.1.1.1:101 destination:2.2.2.1:201 Is it possible to send public IP addresses through an IPSec VPN tunnel? Is it possible for IBM to send a print job from a server on their network using the static-nat public address over a VPN to a printer at a customer network using the printer's static-nat public address? Or can a VPN not do this? Can a VPN only work with interesting traffic from and to private IP addresses?

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• Excel 2007 - Adding line breaks in a cell and no line over 50 characters

  - by Richard Drew

  I have notes stored in an excel cell. I add line breaks and dates every time I add a new note. I need to copy this to another program, but it has a line limit of 50 characters. I want a line break for each new date and for when each date's comment goes over 50 characters. I'm able to do one or the other, but I can't figure out how to do both. I'd prefer words not to be split up, but at this point I don't care. Below is some sample input. If needed for a SUBSTITUTE or REPLACE function, I could add a ~ before each date in my input as a delimiter. Sample Input: 07/03 - FU on query. Copies and history included. CC to Jane Doe and John Public 06/29 - Cust claiming not to have these and wrong PO on query form. Responded with inv sent dates and locations, correct PO values, and copies. 06/27 - New ticket opened using query form 06/12 - Opened ticket with helpdesk asking status 05/21 - Copy submitted to [email protected] 05/14 - Copy sent to John Public and [email protected] Ideal Output: 07/03 - FU on query. Copies and history included. CC to Jane Doe and John Public 06/29 - Cust claiming not to have these and wrong PO on query form. Responded with inv sent dates an d locations, correct PO values, and copies. 06/27 - New ticket opened using query form 06/12 - Opened ticket with helpdesk asking status 05/21 - Copy submitted to [email protected] om 05/14 - Copy sent to John Public and email@custome r.com

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• Server 2003 Remote Desktop loses its virtual printer image of the local printer

  - by Charles Hart

  Server 2003 Remote Desktop provides service to stores served by several ISPs. The server loses its virtual printer image of the local printer (as seen from the remote store site) and a copy of the original local printer appears on the local computer with a different driver without notice. Specifically: A remote desktop session is opened on a local computer that has a Brother HL2140 USB printer connected and the associated software installed with a correct driver shown under the “advanced” button. The server has the same Brother software and driver. An application that is running on the server attempts to print on the local printer connected to the local computer running Vista Pro or XP Pro. Either it works correctly (Good) or it does not print (Bad) or it prints on another Local Printer connected to another local computer logged into the server (Bad and Odd). When it doesn’t print (or prints somewhere else) we ask the customer to look for the (virtual) printer using the Remote desktop view of the server and the printer is gone. Then we ask the customer to look at the printers folder in the local computer. There are several possibilities: The printer is there, but the driver is mysteriously changed in the drop down to MDX something; we have the customer select the other (proper) Brother driver, and all is well again, as now after the change, the virtual printer in the server (which now matches the local printer) appears again, and so printing can resume. A “copy” of the printer mysteriously appears in the local printer’s folder and after we delete it the virtual printer in the server appears again and so printing can resume. Note that in both case 1 and 2, the server sometimes sends the print job elsewhere, to some other local computer. Meanwhile in the log file, endless errors are reported and the server eventually crashes, sometimes twice a day. I’m puzzled what changes the local printer driver and I’m puzzled what loads the copy 2 or copy 3 of the printer in the local printer folder. This entire description randomly occurs on any of 40+ local computers in eight different locations in different ISPs, all sharing one Domain.

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• What is the optimum way to secure a company wide wiki?

  - by Mark Robinson

  We have a wiki which is used by over half our company. Generally it has been very positively received. However, there is a concern over security - not letting confidential information fall into the wrong hands (i.e. competitors). The default answer is to create a complicated security matrix defining who can read what document (wiki page) based on who created it. Personally I think this mainly solves the wrong problem because it creates barriers within the company instead of a barrier to the external world. But some are concerned that people at a customer site might share information with a customer which then goes to the competitor. The administration of such a matrix is a nightmare because (1) the matrix is based on department and not projects (this is a matrix organisation), and (2) because in a wiki all pages are by definition dynamic so what is confidential today might not be confidential tomorrow (but the history is always readable!). Apart from the security matrix, we've considered restricting content on the wiki to non super secret stuff, but off course that needs to be monitored. Another solution (the current) is to monitor views and report anything suspicious (e.g. one person at a customer site having 2000 views in two days was reported). Again - this is not ideal because this does not directly imply a wrong motive. Does anyone have a better solution? How can a company wide wiki be made secure and yet keep its low threshold USP? BTW we use MediaWiki with Lockdown to exclude some administrative staff.

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• Datacentre Rack naming convention with flexibility for reassignment of server roles

  - by g18c

  We are just shifting across to a new rack and until now have used names of cartoon characters. This is not going to work anymore, and need a better naming convention. Physically i would like to name the servers by location, and then have an alias as to its actual function/customer, i.e. Physical name LONS1R1SVR1 meaning London, suite 1, rack 1, server 1 Customer Alias Since the servers can be reassigned from time to time, for the above physical server name, i would have an alias as a column in a spreadsheet, that would be set to the customers host-name, i.e. wwww.customerserver1.com Patching For patching, I am looking at labeling up the physically connections, i.e. LON1S1R1SVR1-PWR1 LON1S1R1SVR1-PWR2 LON1S1R1SVR1-ETH0 LON1S1R1SVR1-KVM Ultimately if i am labeling cables, I really want to avoid putting LON1S1R1SQLSVR on any patch cord in case the server gets formatted and changed from a SQL server to a WWW server which would need to relabel all the patch cords also. In addition, throwing in virtual machines, i have got confused very quickly. I appreciated that it may be confusing having a physical host-name and customer alias. Please let me know what you run with and any other standards or best practices that i can follow?

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• Euro character messed up during FTP transfer

  - by djechelon

  My customer is using a very outdated ecommerce management system on my hosting service. For that product, no support is being provided anymore by the vendor. Brief explanation: the shop website, that claims to run under LAMP stack, is built by an old Visual Basic Windows application running on MS Access. The user constructs the shop, defines the HTML template, adds products and categories, etc. Then the VB exe builds the PHP pages (one for each template page) and the SQL script to run on MySQL. It also uploads everything via FTP and runs the installation/upgrade script on its own. The problem Browsing the website, many products' descriptions are cut before the euro sign. For example, what was supposed to be "Product price €1000" becomes "Product price" The analysis MySQL contains a cutted description until the € sign, so it's not PHP fault The Access databases contain full description with € sign, so it's not fault of the webmaster writing bad description or eDisplay cutting them The SQL that will run once the site gets uploaded, stored on my local machine before upload, contains the € sign The same script, after being FTPed by eDisplay and opened with nano from SSH, shows the € sign messed up like this: ^À vsftpd log reports (obfuscated for privacy) Sat Dec 15 11:16:57 2012 22 xxx.xxx.128.13 1112727 /srv/www/domains/xxxxxx.it/htdocs/db.sql b _ i r xxxxxxx ftp 0 * c which seems to be a binary transfer (and also a huge security vulnerability because you can download the whole database from unauthenticated HTTP) The eDisplay internal FTP client provides no option for ascii/binary transfer modes [Add] Trying to manually upload the SQL file via SFTP shows messing up euro [Add2] Trying to manually upload using Xftp client with explicit ASCII mode doesn't fix too It looks like the file gets uploaded as binary. Perhaps on the customer's previous host it all worked fine because that was a Windows host. The server It's an Azure virtual machine running openSUSE 12.2 with both vsftpd and openSSH The question Without asking the customer to manually upload files using FileZilla or replacing € with &euro;, because he refuses, what can I do on server side to prevent vsftpd to screw up euro sign?

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• Email Proxy Ideas

  - by jtnire

  Hi Everyone, I wish to host some managed email servers for some customers. Each customer will have their own email server which will be an all-in-one virtual machine running postfix, dovecot and some webmail suite. Even though each customer will have their own server, I do not wish to give each email server it's own public facing IP. I wish to avail the use of proxy servers so all customers use the same public IP. As for the "smtp-in" from the public internet, this isn't a problem as I can set up many mx servers (using postfix) which will store-and-forward the mail to the correct server (using transport maps). As for the IMAP access from the customer, I was thinking of using perdition which is an IMAP proxy - I believe that this will suit my needs. I am confused however on what to use for the "smtp-out" proxy. The customers will have to authenticate with their receptive email server, however they will have to go via a proxy of some sort as they won't have direct access to their server instance. It probably can't be a store-and-forward proxy either. Does anyone have any idea on what I could use here? Many Thanks

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