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  • OEM to Virtual Machine for Diaster Recovery / Business Continuity.

    - by James
    Hello, We are trying to deploy a Business Continuity Appliance (Zenith BDR) for a customer and one of the features is the ability to bring up the failed server in a virtual machine on the appliance. Great feature. However, the customer has OEM version of Server 2003 on that server and it comes up requiring immediate re-activation since it is now on different hardware. We would be happy with a 2-3 day grace period which is what we expected, but this isn't happening. What are the solutions without having to purchase another VLK copy of Server 2008 and re-installing the server with that license just so we can set this thing up.

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  • Remote support via VPN without split tunnel

    - by Robe Eleckers
    my title might not be very clear, but I'll explain my setup in more detail now. We have several customers (companies) that need to be remotely supported. At these customers we have servers running with our software that needs to be serviced. These servers are (almost) never connected to the internet. For this we have multiple PC's running VPN clients. These PC's run a VNC server so our service engineers can login from their home laptop remotely to these PC's and connect from there to our customer via the VPN connection on the PC. The problem is however that several customers do not allow split tunneling. That means that when we connect via VPN to such a customer the VNC connection drops. Our current workaround is using a Citrix VM which we control via XenCenter console, but it's quite slow. Are there common solutions to handle this?

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  • custom adm file for IE search providers on Windows 2003

    - by filipv
    Hi, I have been stumped by this issue for some time, I created a custom ADM template for a customer to populate the search providers in Internet Explorer 7 and 8. The custom ADM works fine and I have set 3 search providers, the problem is that I cannot change them (the customer wants to change the entry for wikipedia from EN to NL), I edited the ADM file but the clients seem to keep on using the old settings. Removing/replacing the adm file has no effect either, the settings remain. I used the following article as a base: http://support.microsoft.com/kb/918238 For IE8 you need to work with a name instead of a UID for the default entry, that works as expected. but there seems to be no way to change the setting once in place.

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  • Chassis fans and power LEDs still work in Hibernate

    - by Jaded
    I have ASRock Z68 Extreme3 Gen3 motherboard recently updated to 2.20 BIOS version. OS is Windows 7 x64. The problem is after that update full hibernation (by that i mean full system power off) stopped working although everything was fine before. Now when I press hibernate, sleep in initiated as usual, monitor goes to sleep, HDD and CPU fan stop spinning, but chassis fans (i have Gigabyte Aurora 3D 570 case with two rear and one front fans) still remain working. Also power leds are lit as if computer is turned on. Tried changing different UEFI settings related to sleep mode, and none of them change above described behaviour. I have "Deep Sleep" (Advanced-South Bridge Configuration) set to "Enabled in S4-S5", "Suspend to RAM" (Advanced-ACPI Configuration) set to "Auto", all fans settings in "H/W Monitor" set to "Auto".

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  • if there are multiple kernel module can drive the same device, what is the rule to choose from them?

    - by Dyno Fu
    both pcnet32 and vmxnet can drive the device. $ lspci -k ... 02:01.0 Ethernet controller: Advanced Micro Devices [AMD] 79c970 [PCnet32 LANCE] (rev 10) Subsystem: Advanced Micro Devices [AMD] 79c970 [PCnet32 LANCE] Flags: bus master, medium devsel, latency 64, IRQ 19 I/O ports at 2000 [size=128] [virtual] Expansion ROM at dc400000 [disabled] [size=64K] Kernel driver in use: vmxnet Kernel modules: vmxnet, pcnet32 both kernel modules are loaded, $ lsmod | grep net pcnet32 32644 0 vmxnet 17696 0 mii 5212 1 pcnet32 as you see, kernel driver in use is vmxnet. is there any policy/algorithm in kernel how to choose from the candidates?

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  • Is there a relation between MS SQL Server client licenses and performance

    - by ramdaz
    I have a customer who has an .Net application running on MS SQL Server 2008, supplied by our company as a part of Microsoft Small Business Server. He started off with around 5 users, and hence we had not sold any extra licenses. Today there are 40 users, and there's performance degradation. An MS Consultant said that to improve performance you need to buy extra licenses. Is there a relationship. I am anyway planning to force the customer to buy extra licenses on legal grounds. But will there be any appreciable performance difference too? Advice welcome

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  • Excel - How to count matches in data?

    - by JunkUtopia
    I am looking for patterns in the user journey of converted customers. I have each customers details in a row and then each step of the journey in it's own cell in columns, with up to 12 steps for each customer. For example if I want to find the count of every customer who at any point in their journey has for example, downloaded a pdf and contacted us via email, what formula is best suited to this? I've tried countifs but couldn't get it to work over multiple columns. Thank you.

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  • How to handle recurring dates (dates only) in .NET?

    - by Wayne M
    I am trying to figure out a good way to handle recurring events in .NET, specifically for an ASP.NET MVC application. The idea is that a user can create an event and specify that the event can occur repeatedly after a specific interval (e.g. "every two weeks", "once a month" and so on). What would be the best way to tackle this? My brainstorming right now is to have two tables: Job and RecurringJob. Job is the "master" record and has the description of the job as well a key to what customer it's for, while RecurringJob links back to Job and has additional info on what the occurrence frequency is (e.g. 1 for "once a month") as well as the timespan (e.g. "Weekly", "Monthly"). The issue is how to determine and set the next occurrence of the job since this will have to be something that's done regularly. I've seen two trains of thought with this: This logic should either be stored in a database column and periodically updated, or calculated on the fly in the code. Any thoughts or suggestions on tackling this? Edit: this is for a subscription based web app I'm creating to let service businesses schedule their common recurring jobs easily and track their customers. So a typical use might be to create a "Cut lawn" job for Mr Smith that occurs every month The exact date isn't important - it's the ability for the customer to see that Mr Smith gets his lawn cut every month and followup with him about it. Let me rephrase the above to better convey my idea. A sample use case for the application might be as follows: User pulls up the customer record for John Smith and clicks the Add Job link. The user fills out the form to create a job with a name of "Cut lawn", a start date of 11/15/2009, and selects a checkbox indicating that this job continually occurs. The user is presented with a secondary screen asking for the job frequency. The user indicates (haven't decided how at this point - let's assume select lists) that the job occurs once a month. User clicks save. Now, when the user views the record for John Smith, they can see that he has a job, "Cut lawn", that occurs every month starting from 11/15/2009. On the main dashboard when it's one week prior to the assumed start date, the user sees the job displayed with an indicator such as "12/15/2009 - Cut lawn (John Smith)". A week before the due date someone from the company calls him up to schedule and he says he's going to be out of town until 1/1/2010, so he wants his appointment rescheduled for that date. Our user can change the date for the job to be 1/1/2010, and now the recurrence will start one month from that date (e.g. next time will be 2/1/2010). The idea behind this is that the app is targeting businesses like lawn care, plumbers, carpet cleaners and the like where the exact date isn't as important (because it can and will change as people are busy), the key thing is to give the business an indicator that Mr. Smith's monthly service is coming up, and someone should give him a call to determine when exactly it can be scheduled for. In effect give these businesses a way to track repeat business and know when it's time to followup with a customer.

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  • Client can't reach my production webserver. It's their ISP's fault, but now what?

    - by MikeN
    I have a customer in Michigan who can't access my production SaaS webserver that is hosted on Slicehost. All other companies across the US/Canada/Europe have no problem reaching the site. This problem is occuring intermittantly, and Slicehost customer service says it's a problem with the client's ISP. I got the IP address of my client, and ping'ing that IP address from my PROD server fails, but ping'ing the IP address from my dev box or our seperate blog server (also hosted on slicehost) works. How do I debug a problem like this? I asked the client to reach out to their local ISP and ask about this problem. A traceroute shows that the packets are getting stopped on a Comcast Michigan node which is the client's ISP. Is there anything I can do additionally to fix this problem for my client?

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  • Can Office Project Server 2010 handle issue tracking?

    - by JL
    I have a scenario where I want to be able to allow customers to login to a customer facing portal on the web, and log issues / bugs. Internal team members should then be notified via email and the issue should be logged in Project Server. The ticket status should be Open, until either resolved or close, where the customer will be notified via email. Is this possible to do using Microsoft Project Server 2010? The question could also be can customers submit bugs to office 2010 projects via a custom web form of some kind, and can project handle the back-end gracefully.

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  • Find keyword values from PDF [closed]

    - by JukkaA
    I have a lot of PDF reports I'd need to index. They're mostly "text-based PDFs", not images. I know they all have account number in certain format, 123456AAAAA and some other keyword info like addresses, customer names etc. needed in indexing these files. Basically if the file is ab.pdf, I need to create ab.txt that contains: ACC=123456AAAA Customer=John Doe Date=20120808 What would be the best software/solution to generate indexing information for these? I know there's pdftotext, but piping it to different grep/awk commands is a hack... It would be nice to specify an area in PDF to search for the account number, and specify the format it is in.

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  • Redirecting to Login page in apache

    - by Shailesh Sutar
    I am working on OTRS where i want to set OTRS Login page on otrs.mydomain.com. I am having machine CentOS release 6.2 (Final). Currently I am accessing it,using otrs.mydomain.com/otrs/customer.pl for customer login AND otrs.mydomain.com/otrs/index.pl for admin login. I changed DocumentRoot to /opt/otrs but its not working as it should. OTRS is installed in /opt/otrs/ I am using Apache Server version: Apache/2.2.15 (Unix). Now i am stuck.

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  • Typical Service Response Time for software verndors [closed]

    - by Miky D
    I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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  • Dlink search is hijacking my browser

    - by James
    For months now "DLink search" has been hijacking my search engines. I use google chrome, and I have organized my search engines in the handy dandy "manage search engines" tool about a TRILLION times. It never even says D-link is hacking my search engines. It does not show up! I have read many posts on this forum and others saying that to fix this problem from internet explorer: Setup, internet options, yadayada, magical fairies, and you are solved, but my browser is google chrome! How am I supposed to do this from there! I do not know how to re-setup my Dlink router, which is the cause of the problem! HOW? In those posts with the magical fairies fixing it, HUNDREDS responded saying, "yep, those fairies definitely fixed it right. :)" These people were so satisfied. IT WORKED FOR THEM, WHY NOT ME. I look at it and go ":(" because it does not help me. There are no options for anything to do with this in GOOGLE chrome. PLEASE EXPLAIN and HELP. I see no "SETUP" option, no "Internet Options" button, no anything. BTW the exact posts are these: "Uncheck Advanced DNS in the router internet setup. This will take care of it. I had this problem with my DLink router before." "I had this issue with my DIR-655 and unchecking the Advanced DNS setting in Setup - Internet - Manual Internet Connection Setup fixed it." "If this is just internet explorer, you can go to Tools Internet Options or Internet Options in Control Panel. From here, go to the advanced tab and click the Reset button." "I would set the router's DNS to a site like OpenDNS, and I would ensure the machines are set to get their DNS settings via DHCP or set the machine's DNS setting to OpenDNS. If the router's DNS looks like it was messed with, some bad software know the default passwords for routers and could have changed it. If you don't already I would make sure the password to the router is not default or easy to guess. I've had spyware change a machine's DNS, but the fact it is happening on all machines makes me wonder if it is the router." "Something got into your router and changed the dns server most likely, do a hard reset of the router and then change the password to something strong. Also check for a firmware update for the router and apply it as soon as possible."

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  • Url for search withing Exchange Server OWA

    - by Martin Vobr
    I can easily create url for searching the Internet for specific term: http://www.bing.com/search?q=example Is is possible to create a similar url for searching my Exchange server mailbox using Outlook Web App? Something like: http://my.exchange.server.tld/owa/search.aspx?q=example EDIT Some of comments asked for target, so here is the clarification: There is a web-based backoffice system which includes customer's email addresses. I want to provide an easy way to show emails related to this customer in a support mailbox. Adding a link to an OWA search result page seemed a way to accomplish quickly. I can lookup emails either via EWS or IMAP. I wanted to reuse OWA for displaying them instead of reinventing the wheel. If creating a search link is not possible what would be best alternative approach? I'm thinking about getting message list via EWS/IMAP, showing them and (at least now) redirecting to OWA in order to display the message content.

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  • Amazon S3: allow users to upload on a restricted basis (per bucket maybe)?

    - by Tom
    Hi there, I'm thinking about signing up to the Amazon S3 storage service. What I want to do is create a service where other people can register their own bucket with a certain amount of storage. These users will install my software, which then uploads their files. Of course, the users may only upload what they have paid for. For this to work I would like to create a separate bucket for each customer, each with its own properties. Question 1: is this possible with the API? How? This means that the installed software must have the rights needed to upload to my Amazon S3 account. Question 2: can I create individual authentication IDs for each bucket or customer, so that they can only upload with restrictions I have set? Thanks in advance.

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  • Can't access to a iSCSI volume

    - by jmiguel.rodriguez
    I have a iSCSI target on a customer place I'm using from an old Fedora (Core6) server. I configured it and formatted as ext3 (mistake, now I know) and I've been working with it for some time. Now I need to access this volume from other machine. As far as I've read, I can't do it safely from two machines at the same time (yep, that's the first thing I tried). So I've umount it from original server and tried to mount it on the new server (I did it at first with Ubuntu 10 LTS but when I was unable to do it I installed another Fedora with the same configuration) with no success. The problem: I can see all target on NAS but when I do a "fdisk -l" to see all devices and know which mount I see all targets as SFS filesystem. From the original server I see all SFS (after all, they belong to my customer and don't know what he have in) except the one I manage which I see as 'Linux'. What can I do? Thank you in advanced, regards, jmiguel

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  • Personally identifiable information (PII) on shared web hosting

    - by S. Cobbs
    Hey folks, I am providing web hosting services (shared and dedicated) and have had one of my shared hosting clients mention needing an SSL cert for their site where they are collecting insurance quotes in a form, including names and social security numbers. My privacy sense is tingling, and I'm pretty sure it's not legal (in the US) to do this on a shared system, but can't find anything to support my thoughts outside of PCI-DSS, but the customer isn't processing payments through the site so I'm not sure if that applies. I'm reading lots of policy documents where people advise to minimize and manage the PII footprint internally, but as the host I don't want to put all of my customer's clients at possible risk. I'm not looking here for legal advice necessarily, but perhaps someone in a similar position to mine can provide some rule of thumb or point me in the right direction.

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  • remove an open wifi of a service provider near my house

    - by wannik
    I'm using Win 7. There is an access point of a service provider wifi near my house. The wifi is not free and not WEB/WPA protected. Everyone can connect to it and it will show the company's login page. (if the username/password are put correctly, their customer can use the net.) I'm not the customer of the company and have my own access point in my house. But my computer always connect to the network of that company. I tried to remove the network but it keep coming back and connect to that access point instead of mine. What can I do to make my computer choose my access point first?

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  • Does the .NET Framework need to be reoptimized after upgrading to a new CPU microarchitecture?

    - by Louis
    I believe that the .NET Framework will optimize certain binaries targeting features specific to the machine it's installed on. After changing the CPU from an Intel Nehalem to a Haswell chip, should the optimization be run again manually? If so, what is the process for that? Between generations here are some notable additions: Westmere: AES instruction set Sandy Bridge: Advanced Vector Extensions Ivy Bridge: RdRand (hardware random number generator), F16C (16-bit Floating-point conversion instructions) Haswell: Haswell New Instructions (includes Advanced Vector Extensions 2 (AVX2), gather, BMI1, BMI2, ABM and FMA3 support) So my, albeit naive, thought process was that the optimizations could take advantage of these in general cases. For example, perhaps calls to the Random library could utilize the hardware-RNG on Ivy Bridge and later models.

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  • how to bind input fields to a modal input fields AngularJS

    - by user3919120
    I have a form with a Customer and its properties populating input fields. If the user needs to change the Customer they click on the CustomerName input. A modal opens with a Customer List for them to choose from. There selection populates the input fields in that modal. I need to have that new information put in the already populated input fields. plunkr <div class="form-group"> <div class="input-group"> <span class="input-group-addon">C. Name</span> <input style="width:400px" ng-model="currentItem.CustomerName" class="form-control btn btn-default" ng-click="editJobCustomerModal()" /> </div> </div> <div class="form-group"> <div class="input-group"> <span class="input-group-addon">C. Address</span> <input style="width:390px" ng-model="currentItem.CustomerAddress" class="form-control" type="text"> </div> </div> Modal <div ng-controller="JobCtrl" data-backdrop="static" data-keyboard="false" class="modal fade" id="editJobCustomerModal" tabindex="-1" role="dialog" aria-labelledby="edit" aria-hidden="true"> <div class=" modal-dialog modal-editJobCustomer"> <div class="modal-content"> <div class="modal-header"> <h4 class="modal-title custom_align" id="Heading">Change Job Customer</h4> </div> <div class="modal-body"> <div class="container"> <form ng-submit="submitJob()" enctype="multipart/form-data"> <fieldset> <div class="col-md-8"> <!-- Prepended text--> <div class="form-group"> <div class="input-group"> <span class="input-group-addon">C. Name</span> <input style="width:400px" ng-model="selectedCustomer.CustomerName" class="form-control" type="text" /> </div> </div> <div class="form-group"> <div class="input-group"> <span class="input-group-addon">C. Address</span> <input style="width:390px" ng-model="selectedCustomer.CustomerAddress" class="form-control" type="text"> </div> </div> </fieldset><br /> <input style="float:right" class="btn btn-danger" ng-click="" type="button" value="Update"/> <input style="float:right; margin-right:20px" type="button" class="btn btn-primary" data-dismiss="modal" value="Cancel" /> </form> </div> </div> </div> </div> </div>

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  • Document should be editable but not be able to be saved

    - by user359406
    I have a word document in 2010. The document is a series of questions to be asked to the customer. All the technicians open the document while talking to the customer. Technicians should be able to write in the document but if they try to save it, it should prevent them from doing so. How is this possible. In word 2007, I kept a password for the document. so it gives an options to do ready only if you don't know the password.

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  • How to setup dns to redirect app.example.com to another ip?

    - by AZ.
    I have a site www.example.com running on a hosting company. Now I want to create a separate web app on my VPS and let it accessible via app.example.com How can I set the DNS to redirect app.example.com to my VPS' ip address? CNAME or A Record? Also, If I want to do a mail server on my VPS too, how to setup the DNS? EDIT: Existing site: www.example.com Location: some hosting company that I don't control. It's running PHP with nginx I guess (or aphache) New site (that I'm working on): app.example.com Location: my VPS, it has an IP address, the VPS is running nodejs. It can run along with nginx but currently it's not. I want the existing website continue working (as customer visit www.example.com) and I want customer to visit app.example.com for some new features. The two websites are NOT on the same server and not using the same IP address.

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  • Colliding network addresses

    - by joepd
    A customer is using the same address space as the company network. I need to connect with Cisco VPN Client to the network of the customer, without affecting local connectivity. To keep all working, I connect from a VM to avoid network addressing collisions. This works, but I'm looking for a way to get rid of the VM. Is it possible to connect with Cisco VPN Client 4.8 from Windows 7, without changing the 'normal' routing? How to tell specific applications (most importantly: Putty, VNC, mstsc, psql) to resolve their routes to the VPN instead of the default network interface? Have been hearing about SOCKS-proxies, is that something that could be made to work? I fear that this is a a bit of a crude question, but I'd be happy to specify more details/context.

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  • Insert blank row on two conditions

    - by lost_my_wallet_in_el_segundo
    I have a spreadsheet with a large number of rows. There are two rows grouped together (for each customer). In column A, the first row has an account number. The second row should be blank. The spreadsheet has lots of customers listed where there is no second row. I need to insert a blank line to create a second row for each customer that doesn't have one. Here is the VBA script I cobbled together, but it gets a syntax error. Sub Macro1() ' ' Macro1 Macro ' For myrow = 1 To Cells.Find("*", SearchOrder:=xlByRows, SearchDirection:=xlPrevious).Row If Cells(myrow, 1) <> "" and Cells(myrow+1, 1) <> "" Then Selection.Insert Shift:=xlDown, CopyOrigin:=xlFormatFromLeftOrAbove End Sub

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