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• Customer Experience Metrics That Matter Most

  - by Charles Knapp

  When customers contact your company, they don't ask to be deflected or handled or converted. They want to be satisfied. To improve the customer experience, you need more than traditional measures such as deflection rates, handling times, and conversion rates. In this new Oracle AppCast podcast, tune in to this conversation with me about customer experience metrics that you can use to grow your business. Would you like to learn more? Please join us at the one of a kind Customer Experience Summit at the Oracle OpenWorld Conference, October 3-5 in San Francisco.

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• Oracle Open World 2012 – Middleware update

  - by JuergenKress

  OpenWorld General Session 2012: Middleware In this general session, listen how developers leverage new innovations in their applications and customers achieve their business innovation goals with Oracle Fusion Middleware. We uploaded the key Fusion Middleware presentations (ppt format) in our SOA Community Workspace OFM OOW2012.pptx BPM Preview of Oracle BPM PS6.ppt and (Oracle Partner confidential) Please visit our SOA Community Workspace (SOA Community membership required). Read our First feedback from our ACE Directors: Guido Schmutz: My presentations at Oracle OpenWorld 2012 Lucas Jellema: OOW 2012 – Larry Ellison’s Keynote Announcements: Exa, Cloud, Database And from Antony Reynolds Many tweets #soacommunity with the latest OOW information have been posted on twitter. The First impressions are posted on our facebook page. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OOW 2012,OOW,presentations,slides,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Is C# freelance possible? [closed]

  - by Chelios

  I am currently a junior C# developer. C# lets me write a big variety of all kinds of programs: I can create standalone programs aswell as websites. But I would like to do some freelance after I get good C# skills. Does C#/.NET (basically, all the Microsoft platmorm: ASP.NET, ADO.NET, MS SQL server) demand in the freelance world? Is it effective to freelance as C# developer? By effective I mean easy to find customers and good money. Thanks!

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• SOA Learning Library

  - by JuergenKress

  Oracle provides a comprehensive product-focused curriculum for the SOA and BPM product suites. Focused technical courses, with hands-on labs, are offered in classrooms and over the Internet. See Oracle University´s website for more information. Oracle also provides short, topic-focused training via the Oracle Learning Library. This content is available to all customers and is available free of charge. You will find task-focused instructions (Oracle By Example), videos and short eLearning lessons there. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA education,SOA learning libary,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• What are the most important languages to localize for on the iOS App Store?

  - by Kevin Y

  It's obvious that to gain more customers on any given platform, one of the most important steps to take would be to localize your software into many languages: as many as possible, ideally. However, with independently developed apps, it tends to be difficult to localize into many different languages, due to not having the budget and / or time to do so. My question is if I were to localize my apps into languages other than English on the iOS App Store, which languages should I prioritize? (Maybe the top three or four most important.) (Also, let's pretend this is a generic app that won't cater more to one language demographic than another.)

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• Lessons learnt in implementing Scrum in a Large Organization that has traditional values

  - by MarkPearl

  I recently had the experience of being involved in a “test” scrum implementation in a large organization that was used to a traditional project management approach. Here are some lessons that I learnt from it. Don’t let the Project Manager be the Product Owner First lesson learnt is to identify the correct product owner – in this instance the product manager assumed the role of the product owner which was a mistake. The product owner is the one who has the most to loose if the project fails. With a methodology that advocates removing the role of the project manager from the process then it is not in the interests of the person who is employed as a project manager to be the product owner – in fact they have the most to gain should the project fail. Know the time commitments of team members to the Project Second lesson learnt is to get a firm time commitment of the members on a team for the sprint and to hold them to it. In this project instance many of the issues we faced were with team members having to double up on supporting existing projects/systems and the scrum project. In many situations they just didn’t get round to doing any work on the scrum project for several days while they tried to meet other commitments. Initially this was not made transparent to the team – in stand up team members would say that had done some work but would be very vague on how much time they had actually spent using the blackhole of their other legacy projects as an excuse – putting up a time burn down chart made time allocations transparent and easy to hold the team to. In addition, how can you plan for a sprint without knowing the actual time available of the members – when I mean actual time, the exercise of getting them to go through all their appointments and lunch times and breaks and removing them from their time commitment helps get you to a realistic time that they can dedicate. Make sure you meet your minimum team sizes In a recent post I wrote about the difference between a partnership and a team. If you are going to do scrum in a large organization make sure you have a minimum team size of at least 3 developers. My experience with larger organizations is that people have a tendency to be sick more, take more leave and generally not be around – if you have a team size of two it is so easy to loose momentum on the project – the more people you have in the team (up to about 9) the more the momentum the project will have when people are not around. Swapping from one methodology to another can seem as waste to the customer It sounds bad, but most customers don’t care what methodology you use. Often they have bought into the “big plan upfront”. If you can, avoid taking a project on midstream from a traditional approach unless the customer has not bought into the process – with this particular project they had a detailed upfront planning breakaway with the customer using the traditional approach and then before the project started we moved onto a scrum implementation – this seemed as waste to the customer. We should have managed the customers expectation properly. Don’t play the role of the scrum master if you can’t be the scrum master With this particular implementation I was the “scrum master”. But all I did was go through the process of the formal meetings of scrum – I attended stand up, retrospectives and planning – but I was not hands on the ground. I was not performing the most important role of removing blockages – and by the end of the project there were a number of blockages “cropping up”. What could have been a better approach was to take someone on the team and train them to be the scrum master and be present to coach them. Alternatively actually be on the team on a fulltime basis and be the scrum master. By just going through the meetings of scrum didn’t mean we were doing scrum. So we failed with this one, if you fail look at it from an agile perspective As this particular project drew to a close and it became more and more apparent that it was not going to succeed the failure of it became depressing. Emotions were expressed by various people on the team that we not encouraging and enforced the failure. Embracing the failure and looking at it for what it is instead of taking it as the end of the world can change how you grow from the experience. Acknowledging that it failed and then focussing on learning from why and how to avoid the failure in the future can change how you feel emotionally about the team, the project and the organization.

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• Build in better usability with UX Direct

  - by JuergenKress

  The Oracle Applications User Experience team has created a program called Oracle UX Direct to provide customers, partners, and consultants in the enterprise industry with design best-practices and tools that they can leverage to make their enterprise implementations more successful. Read the Voice of User Experience, or VoX, blog to learn more about why the program was created, and visit the UX Direct web site to find out how to introduce design thinking during the implementation stage. Create a solution that best fits the needs of users from the beginning. Read more about UX Direct on VoX. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: UX,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Getting Started with Oracle Fusion Governance, Risk and Compliance (GRC)

  Designed from the ground-up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Fusion Applications are 100 percent open standards-based business applications that set a new standard for the way we innovate, work and adopt technology. Delivered as a complete suite of modular applications, Fusion Applications work with your existing portfolio to evolve your business to a new level of performance. In this AppCast, part of a special series on Fusion Applications, you hear about the unique advantages of Oracle Fusion Governance, Risk and Compliance and discover how Fusion GRC works with your existing applications investments.

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• My History of Visual Studio (Epilog)

  Visual Studio 2010 Launched on Monday.  Wow!  Its HUGE.  A major round of congratulations are in order for everyone involved, not just on the Visual Studio team but also on the Frameworks team and the supporting teams and of course the customers whose feedback was so vital to the success of the product. Ive already written a lot about VS2010 previously in the series and I dont want to go over all that stuff again.  In my last history posting, back when Beta 2 came out, I covered...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Office 2010 & SharePoint 2010: Platform for Innovation

  There's a great new article by Michael Desmond in Visual Studio Magazine called "Office Alignment: Why Office 2010 and SharePoint 2010 are poised to unleash a new wave of developer innovation". Read it and you'll get Michael's always engaging insight into the new products investments in this release, and you'll read about some key customers who have leveraged the platform to drive their business. I've been reading a lot about innovation, and it can be a topic that begins to elude us when we...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• User Experience Tablet Guide Released on UX Direct Site

  - by Madhuri Kolhatkar

  Tablet Guide available on UX Direct NOW Responding to a popular demand from our customers, Oracle Application's user experience team is happy to externalize its new design guide for creating tablet based solutions for Enterprise applications on the UX Direct website. Download and use this guide to create great and successful customer experience for your users. UX Tablet Guide for Oracle Applications This guide provides basic help for designers, developers, and project managers trying to approach tablet design and testing from an enterprise point of view. If you are embarking on a tablet application design project, start here first. In the spirit of tablet design, it is delivered in the form of an iPad interactive iBook .Use this guide and tell us what you think. We would love to see examples of your creations. Watch this space for more updates and new and innovative design tools.

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• Is it possible to offer an affiliate program for your iOS or Android app?

  - by wilfra

  Independent of the App Store or Google Play, is there a way to track where new downloads or paying customers came from? For example, if an app advertises my app in theirs - is there a way for me to find out which users actually downloaded it? And then pay that app owner a commission? On the web this is done via a tracking URL which places a cookie on a users machine. If they signup within a designated timeframe, they are 'tracked to' whomever had their affiliate code in the URL they clicked and that person would receive commissions. How could this be done with native mobile apps, while not violating Apple/Google rules?

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• EMEA Partner Community for Hardware at OpenWorld!

  - by Giuseppe Facchetti

  If you are going to OpenWorld next September, do not miss the opportunity to meet the key EMEA Resellers driving Hardware growth! EMEA Partner Community for Hardware Partner Success Stories & Program UpdatesThe key appointment at OOW for EMEA Hardware Partners This interactive session, dedicated to EMEA partners interested in growing their Servers and Storage business, will open with Oracle EMEA Executives sharing their thoughts on Hardware latest news, announcements, and related EMEA partner programs -- and how to leverage them in the EMEA market. And the core of the session will feature a few EMEA partners sharing their recent successes in using Oracle Hardware as the infrastructure for mission critical solutions that solve key customer business issues -- and help EMEA customers (and partners!) grow their business. Details and logistics: Make sure you register for OPN Exchange @ OpenWorld and check the Content Catalog. Contact: [email protected]

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• Choice of Operating System Version for Azure Roles

  - by kaleidoscope

  Customers can now choose when their applications receive new operating system updates and patches by selecting which version of the operating system their applications will run on in Windows Azure.  Right now there is only one available operating system version (released on December 17th, 2009), but new builds with the latest updates and patches will be released regularly.  This new feature allows developers to test their applications when new patches come out before upgrading their production deployments. To select an operating system version for your application, add the new osVersion attribute to your service configuration file.  The full list of available operating system versions is maintained in the Configuring Operating System Versions topic in the Windows Azure MSDN documentation.   Sarang, K

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• BI&EPM in Focus Oct 2012

  - by Mike.Hallett(at)Oracle-BI&EPM

  Customers Iluka Resources Improves Business Insight into Mining Operations Through Significantly Faster, Customized Analyses Banco do Brasil Monitors Budgets in Real Time, Generates Financial Reports In Minutes Instead of Months General Dynamics Improves Budgeting and Planning and Accelerates Rate Changes by Using Integrated Enterprise Performance Management Suite Facebook achieves world-wide automation of financial close task tracking and management of account reconciliations with Oracle Hyperion Financial Close Management (link) Hess Consolidates Multiple SAP General Ledgers with Oracle Hyperion (link) Navistar Leads with Cutting Edge Hyperion Platform, Including HSF, HPCM (link)   Enterprise Performance Management Oct 10: Navistar Leverages DRM (Rolta Solutions) (link) Replay: Integrated Business Planning, Featuring Leggett & Platt (link)   Business Intelligence Report: From Overload to Impact: An Industry Scorecard on Big Data Business Challenges (link | press release) Oct 10: The Top Five Things You Should Know When Migrating from an Old BI Technology to Oracle Business Intelligence Enterprise Edition (perfomance architects) (link)

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• Executive overview of Oracle Fusion Applications in 1-day from your desktop

  - by mseika

  Designed from the ground up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Oracle Fusion Applications are 100% open-standards-based business applications that set a new standard for the way we innovate, work, and adopt technology. Learn more about them: Oracle University has scheduled a 1–day executive overview as a Live Virtual Class on the following dates: · 18 November · 22 November · 1 December · 2 December Your OPN discount applies to the standard price shown on the website! New In Class and Online dates will be shared on education.oracle.com. Book online or contact your local Oracle University representative for scheduling requests and more information.

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• Oracle OpenWorld Call for Papers is Now Open through April 9th!

  - by Di Seghposs

  Get Your Papers Ready!! The OpenWorld 2012 Call for Papers is Now Open!! Interested in sharing your Oracle UPK story at the most important educational conference of 2012? Customers or partners who would like an opportunity to speak at OpenWorld should submit an abstract. If your session is selected, Oracle will waive the conference registration fee – saving you anywhere from $1,795 to $2,595. For details about the conference, visit the Oracle OpenWorld website.          Click here to submit your OpenWorld Session Abstract. Don't delay -- submit your abstract today - the Call for Papers closes on April 9, 2012 - Share your Oracle UPK Success Story at Oracle OpenWorld!

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• The New My Oracle Support User Interface (HTML-based)

  - by user793553

  A single source for learning about the latest enhancements to the My Oracle Support User Interface... On January 27, 2012, we launched a new My Oracle Support HTML-based user interface (UI). The new user interface is built using Oracle’s Application Development Framework and is our first step towards providing a single online support portal for our customers and partners; one that all users will transition to in the coming months. Further enhancements to the HTML-based user interface are planned for April 13, 2012. We will transition users of the standard Flash-based interface in the coming months. To help facilitate a smooth transition, we invite you to preview and begin using the new My Oracle Support interface by going to supporthtml.oracle.com and sign in using your Single Sign-on username and password For full information regarding functionality, supported browsers and links to quick and easy videos on how to navigate the new UI, please check out Doc ID 1385682.1 

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• Live Webcast: Private Cloud Database Consolidation with Oracle Exadata

  - by kimberly.billings

  Thursday, January 20th, 2011 at 9:00 am PT In this webcast, you'll learn how Oracle Exadata, Oracle Database 11g, and Oracle Real Application Clusters enable you to consolidate multiple applications on clustered server and storage pools to achieve extreme performance and lower your IT costs. You'll also learn how to maximize the efficiencies of private clouds, including: • Multitenancy • Rapid provisioning • Pay-for-use infrastructure Join us for this live Webcast and discover how Oracle Exadata delivers key cloud capabilities, providing elastic database services that can be quickly provisioned on demand. Register today! To learn more about how customers are consolidating on private clouds with Exadata, watch this video about how Commonwealth Bank of Australia consolidated multiple database services, including OLTP applications such as PeopleSoft Financials, onto an Exadata platform for improved performance and resilience and faster time-to-market.

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• Can I give my app my own ads? (iOS/Android)

  - by aldo.roman.nurena

  I want to know if I can develop my app on iOS and Android (no matter how, that's another thread) and give them my own ads, not the ones provided by them. This way I make the deals with customers directly. Implementation does not seem to be hard. The hard question is: will I get approved on the stores? It would be a free app with 3rd-party-ads Thanks! PS: I know I can distribute APKs out of the GPlay, but I don't want to do this. PS2: bonus points for WP/BB info, but not critical

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• The Role of High Availability Computing on Business Continuity -- Part 1 of 2

  For organizations that can't afford, sustain or justify downtime -- developing, implementing and testing a high-availability computing strategy is essential. Unplanned downtime affects company reputation, stock price and competitive strategy. It can even delay IT innovation projects necessary for delivering new services to customers. LLearn how Oracle's approach to high availability computing is fundamentally different from the traditional model. Hear Oracle Thought Leader Balaji Bashyam (Vice President, Global Database Support) discuss high availability strategy, best practices, and the effects of availability on business, in a question and answer interview format. This podcast is presented in two parts and is intended for an audience of decision makers and influencers. Part 1 of 2

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• Introducing the Hardware Sales Consultant (Presales) Team in Greece

  - by fboufis

  Hello World and welcome to the blog of the Oracle Hardware Presales Team in Athens.The team is responsible for a cluster of six (6) countries which includes Greece, Cyprus, Malta, The Former Yugoslav Republic of Macedonia, Albania and Kosovo.We handle the complete hardware & systems software portfolio, namely: Engineered Systems: Purpose-build and General-purpose solutions Servers: SPARC (M & T-Series) & x86 (X-Series) servers Operating Systems: Oracle Solaris & Oracle Linux Virtualization Technologies: Oracle VM, Solaris Zones & Dynamic Domains Storage: NAS (ZFSSA), SAN (Axiom) & Tape (StorageTek) Systems Software: High Availability (Solaris Cluster) & Systems Management (Ops Center) and a multitude of other products, all of which will be the main topic of our blog. We design and propose solutions based on these products and assist both customers and partners in integrating those solutions in existing datacenters.We will be happy to support you in your projects, provide information and discuss your business issues, so do not hesitate to contact us.Filippos Boufis – Oracle Hardware Principal Sales Consultant

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• Take our Online Assessment to see how your IDM strategy stacks up

  - by Darin Pendergraft

  Recently, we launched a new online self assessment tool to help customers review their current IDM infrastructure.  This 10 question self assessment will allow you to measure the effectiveness of your IDM technology, but also business processes and security posture. Watch the video below, and then click the "Get Started!" link embedded in the player to take the survey. (Note: the video tells you to go to our Oracle.com/identity page to get started - but using the link in the video player saves you the extra step.) At the end of the survey, you will be presented with your overall score, your security maturity ranking, and you can register to save your results and to download a comprehensive report.  The report explains each of the questions, notes your response, and makes specific suggestions. Take the assessment, and see how you rank!

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• The Convergence of Risk and Performance Management

  Historically, the market has viewed Enterprise Performance Management (EPM) and Governance, Risk and Compliance (GRC) as separate processes and solutions. But these two worlds are coming together-in fact industry analyst firms such as AMR Research believe that by the end of 2009, risk management will be part of every EPM discussion. Tune into this conversation with John O'Rourke, VP of Product Marketing for Oracle Enterprise Performance Management Solutions, and Karen dela Torre, Senior Director of Product Marketing for Financial Applications to learn how EPM and GRC are converging, what the integration points are, and what Oracle is doing to help customers perform more effective risk and performance management.

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• Windows 2008 R2 and Windows 7 SP1 released to manufacturers

  - by Ryan Roussel

  SP1 went RTM today which means it will be widely available soon. According  to the Microsoft server division blog, the service pack will be available to Microsoft's TechNet and MSDN subscribers, as well as to Microsoft volume licensing customers, on Feb. 16, 2011. It will be generally available via the Microsoft Download Center and Windows Update on Feb. 22   You can see the blog and news here: http://blogs.technet.com/b/windowsserver/archive/2011/02/08/windows-server-2008-r2-and-windows-7-sp1-releases-to-manufacturing-today.aspx   New features in SP1 include dynamic memory for Hyper-V VMs and RemoteFX which enables rich desktop content for Virtual Desktop Infrastructure.

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