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  • Javascript endWith()

    - by Ruth
    Hi all I'm having trouble getting the following to work if(str.endsWith('+') { alert("ends in plus sign") } How do I escape the plus sign, I've tried /\ +/ but it doesn't work. Thanks in advance Ruth

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  • Javascript replace last occurence of text in a string

    - by Ruth
    Hi all see my code snippet below: var list = ['one', 'two', 'three', 'four']; var str = 'one two, one three, one four, one]; for ( var i = 0; i < list.length; i++) { if (str.endsWith(list[i]) { str = str.replace(list[i], 'finsih') } } I want to replace the last occurence of the word one with the word finish in the string, what I have will not work because the replace method will only replace the first occurence of it. Does anyone know how I can amend that snippet so that it only replaces the last instance of 'one' Thank you Ruth

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  • Selecting Your Theme

    - by Ruth
    Would you like to personalize CRM On Demand? You can quite easily with CRM On Demand Release 17. Whether your company wants a custom theme that matches your company brand, or you have a preference about the look and feel of the application, you can select your theme in a few clicks. If you are interested in creating a custom theme, take a look at the Themes - Create Your CRM Style blog article. Selecting Your Company Theme If you are the company administrator, you can select the company theme from the company profile. Click the Admin link. Navigate to Company Administration Company Profile. In the Company Theme Setting section, click the Theme Name field to select a new theme. Selecting Your Personal Theme Even if you are not an administrator, you can select a theme for CRM On Demand on your computer. Your company may not allow access to this option, so talk to your company administrator if you are unable to select your theme. Click the My Setup link. Click the My Profile link. Click the Personal Profile link. In the Additional Information section, select the theme that you want in the Theme Name picklist. Here are some standard themes to help you find the look that you want:

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  • Pet Store Loyalty Programs: I'm Not Loyal Yet!

    - by ruth.donohue
    After two years of constantly being asked (aka "pestered) by my now eight-year-old daughter for a dog (or any pet that is more interactive than a goldfish), I've finally compromised with a hamster purely by chance. Friends of ours had recently brought home a female hamster, and (surprise, surprise) two weeks later, they were looking for homes for 11 baby hamster pups. Since the pups were not yet ready to be weaned from their mother, my daughter and I had several weeks to get ready -- and we spent that extra time visiting a number of local pet stores and purchasing an assortment of hamster books, toys, exercise equipment, food, bedding, and cage -- not cheap! Now, I'm usually an online shopper (i.e. I love reading user reviews and comparing prices), but for kids, there is absolutely no online substitute for actually walking into a store and physically picking out something you want. We have two competing pet shops within close proximity to where we live, and I signed up for their rewards programs to get discounts on select items. I'm sure it takes a while to get my data into the system (after all, I did fill out a form the old-fashioned way), but as it has been more than two weeks for one store and over a week for the other, the window of opportunity is getting smaller as we by now pretty much have most of what we think we need. Everything I've purchased has been purely hamster or small animal related, so in an ideal world, the stores would have me easily figured out as a hamster owner. Here is what I would be expecting of a loyalty rewards program: Point me to some useful links, either information provied by the company or external websites where I can learn more. Any value-add a business can provide to make my life easier makes me a much more loyal customer. What things can I expect as a new pet owner? Any hamster communities? Any hamster-related events? Any vets that specialize in small animals in the vicinity? Send me an email with other related products I may be interested in. Upsell and cross-sell to me. We've go the basics and a couple of luxuries, but at this point, I'm pretty excited (surprisingly) about the hamster, and my daughter is footing the bill with her birthday and Christmas money. She and I would be more than happy to spend her money! Get this information to me faster. As I mentioned, my window of opportunity is getting smaller, as eithe rmy daughter's money will run out on other things or we'll start losing the thrill of buying new hamster toys and treats. I realize this is easier said than done, and undoubtedly, the stores are getting value knowing my basic customer information and purchase history. Buth, they could really benefit by delivering a loyalty program that really earned my loyalty. "Goldeen" needs a new water bottle, yogurt chips, and chew toys as he doesn't seem to like the ones we bought. So for now, I'll just go to whichever store is the most convenient. Oh, and just for fun (not related to this post), here are a couple of videos my daughter really got a kick out of watching: Hamster on a Piano Tic in a Spin-Dryer

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  • Trust: A New Line of Business

    - by ruth.donohue
    What do you think are the key factors in building and maintaining your company's reputation... Innovation? Price? Surprisingly, according to the recent 2010 Edelman Trust Barometer, survey respondents in the US valued transparency of business practices as well as company trustworthiness as the two most important factors influencing corporate reputation. What is trust? It's the confidence in a company's ability to do what is right for all its stakeholders -- shareholders, customers, employees, and the broader society at large -- and not just shareholders. Trust is an increasingly important component to maintaining your company's reputation and brand, and Western countries have seen an increase in global trust. Global businesses headquartered in the United States in particular have seen an 18 point boost to 54 percent in global trust. Whether this uptick represents the start of a new trend or a mere blip in the barometer remains to be seen. The Edelman report notes that the increase is "tenuous" as people expect companies to return to "business as usual" after the economy rebounds. This warning underscores the need for companies to continue engaging in open and frequent communications and business practices with its stakeholders across multiple channels and view trust as a "new line of business" to cultivate.

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  • Unlock the Full Value of Oracle CRM On Demand

    - by ruth.donohue
    Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM solution on the market. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book Offer Send your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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  • Who Do You Turn To for Your Consumer Goods Sales and Marketing Needs

    - by ruth.donohue
    As a sales or marketing executive, you want the best software for managing your marketing, demand generation, trade promotion, customer/volume planning, and retail execution/monitoring activities and analysis. However, working with niche software vendors can result in a very disjointed user and support experience. It would be ideal to have just one end-to-end solution that could manage and optimize each of these processes...but is that just wishful thinking? Read this Gartner article to find out more!

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  • New Training and Support Center Coming Soon!

    - by Ruth
    The CRM On Demand Training and Support Center is getting a face lift. In May 2010 we will unveil the new and improved layout, look and feel, and even some new content. Some of you told us loud and clear that you wanted an easier way to find our training courses and other important information. Well, here you are: Immediately you see the look and feel has changed and things have moved around a bit. You may ask, "How can I find the training catalog? Service requests? Downloads?" There are a few ways to find what you're looking for. You may use the search box to find training, quick guides, downloads, best practices, FAQs and more. You may also click the tabs or links in the blue bar, like Browse Training, to browse other documents and information. Here is a brief outline of the tabs and links that will help as you navigate this new tool: The Support tab provides alerts and notifications specific to your application environment. The Get Started tab is organized by role and contains links to resources aimed at helping you get the most out of your first 30 days with CRM On Demand. The Learn More tab outlines information in key topic areas, like administration, integration, and reports. Go to this tab to get the resources you need to move beyond the basics. The Release Information tab contains information specific to the current and upcoming releases of CRM On Demand. Access this tab to learn about and prepare for upgrades to your CRM On Demand application. The Best Practices tab contains a compilation of knowledge gained by experts that work with CRM On Demand day in and day out. Access this knowledge to benefit from their vast experience. The Communities tab offers connections to others in the CRM On Demand community through forums, communities, blogs, and more. The Browse training link opens the training catalog.Take a look at the instructor-led training, Webinars, quick guides, use cases, and tools available to you. The Browse Knowledge link takes you to our knowledge base where you can get answers to frequently asked questions. The Submit a Service Request link directs you to My Oracle Support where you can log a service request. The steps in that process have not changed. The Web Services Library provides simple APIs and a link to Oracle Sample Code where you can get samples that can help you build custom integrations. The Add-On Applications link allows access to our downloadable applications that allow you to extend the functionality of CRM On Demand. The Templates and Tools link provides access to resources that can help you design and build CRM On Demand to meet your company's specific needs. A lot has changed and I know it is a lot to take in. To help you out, we have a printable quick guide that you can use during this transition. As always, let us know what you think: [email protected].

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  • Learn More about Fusion CRM at the Oracle Applications Virtual Tradeshow

    - by ruth.donohue
    Sales reps spend just 22% of their time selling. The remainder is spent on administrative activities. How can you improve this ratio so that you sales reps can focus on what really matters? Join Mark Woollen, VP of CRM Product Management, at the Oracle Applications Virtual Tradeshow this Thursday, February 3rd at 10:30 AM PST / 1:30 PM EST to learn how Fusion CRM can improve sales productivity. Register now and be sure to check out Brian Dayton's blog post "What's In It For You? The Oracle Applications Virtual Tradeshow" to learn more about other sessions that may be of interest in Customer Relationship Management, Master Data Management, Enterprise Performance Management, Financials, and Human Capital Management.

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  • Create Your CRM Style

    - by Ruth
    Company branding can create a sense of spirit, belonging, familiarity, and fun. CRM On Demand has long offered company branding options, but now, with Release 17, those options have become quicker, easier, and more flexible. Themes (also known as Skins) allow you to customize the appearance of the CRM On Demand application for your entire company, or for individual roles. Users may also select the theme that works best for them. You can create a new theme in 5 minutes or less, but if you're anything like me, you may enjoy tinkering with it for a while longer. Before you begin tinkering, I recommend spending a few moments coming up with a design plan. If you have specific colors or logos you want for your theme, gather those first...that will move the process along much faster. If you want to match the color of an existing Web site or application, you can use tools, like Pixie, to match the HEX/HTML color values. Logos must be in a JPEG, JPG, PNG, or GIF file format. Header logos must be approximately 70 pixels high by 1680 pixels wide. Footer logos must be no more than 200 pixels wide. And, of course, you must have permission to use the images that you upload for your theme. Creating the theme itself is the simple part. Here are a few simple steps. Note: You must have the Manage Themes privilege to create custom themes. Click the Admin global link. Navigate to Application Customization Themes. Click New. Note: You may also choose to copy and edit and existing theme. Enter information for the following fields: Theme Name - Enter a name for your new theme. Show Default Help Link - Online help holds valuable information for all users, so I recommend selecting this check box. Show Default Training and Support Link - The Training and Support Center holds valuable information for all users, so I recommend selecting this check box. Description - Enter a description for your new theme. Click Save. Once you click Save, the Theme Detail page opens. From there, you can design your theme. The preview shows the Home, Detail, and List pages, with the new theme applied. For more detailed information about themes, click the Help link from any page in CRM On Demand Release 17, then search or browse to find the Creating New Themes page (Administering CRM On Demand Application Customization Creating New Themes). Click the Show Me link on that Help page to access the Creating Custom Themes quick guide. This quick guide shows how each of the page elements are defined.

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  • HP Improves Visibility, Alignment, and Marketing Effectiveness with Siebel MRM

    - by ruth.donohue
    How does an $80 billion technology company gain complete visibility to marketing spend? Hewlett Packard uses Siebel Marketing Resource Management to ensure marketing dollars are invested wisely and gain transparency and accountability across its marketing function. With Siebel MRM, HP is able to manage over 50,000 campaigns in over 60 countries and leverage marketing best practices around the world. Find out more in this video with Deborah Nelson, SVP of Marketing and Alliances at HP.

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Cool Enhancements Everyone Can Enjoy

    - by Ruth
    With Release 17, we have a few visual and functional enhancements that make using CRM On Demand that much better for us all. I'll mention a few here, but to get the full outline of these upgrades, I recommend taking 10 minutes to view the Release 17 Usability Transfer of Information course. First and foremost, I find the ability to customize your theme (or skin) pretty cool, but I've said that before. Take a look at the Selecting Your Theme and the Themes - Create Your CRM Style blog articles for more information. My next favorite is the resizeable user interface (UI). CRM On Demand will dynamically fit the device and screen resolution you're using, which includes the resizing of fields, field editors and pop-ups. If you have a wide screen like me, you should appreciate that one very much. To make it easier to see that resized UI, the detail pages got a little face lift. New horizontal lines and other subtle changes make those pages easier to read. Also, those things you need to know, like error messages and inline help are highlighted with a little icon to show the message type. You may not think every change to the detail pages are particularly exciting, but I'm sure you'll enjoy the new Head Up Display, which saves you scrolling time by adding links to related information sections. I like that the head up display travels with me as I move up and down the page...it's like a little friend that takes me where I want to go as fast as possible. You may also really like the fact that the copy record feature is now available for all record types from both detail pages and lists. Your company administrator can choose which fields get copied, so you can maximize your efficiency when creating new records. Lists also got a face lift. Alternating colors in rows make it easier to see your data. Also, the Favorite Lists icon is now on the list itself, so you can save your most useful lists with one click. If you've ever tried to create a new list with 10 columns or more, you'll be happy to hear that the maximum number of columns in a list has increased from 9 to 20. This is great news, but doesn't mean you should include the kitchen sink in your list...excess columns can slow list performance. So choose your columns wisely. Again, these are just a few of my favorite things. Let us know what you think about the new usability features. What are your favorite things?

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  • Think It's Hard to Integrate the Front and Back Office? Think Again...

    - by ruth.donohue
    There's no doubt about it, fragmented customer information across application silos exist because integration isn't easy. It can be expensive. And it can be further complicated by proprietary architectures and vendors. But by leveraging Oracle Application Integration Architecure, Pillar Data Systems was able to integrate Oracle CRM On Demand with Oracle E-Business Suite in six weeks, reducing the time required to complete the integration by 50% and the maintenance by 20% to 25% to free IT resources to focus on strategic initiatives. Learn more...

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  • How to switch 'default' sound device controlled by hardware keys in Xubuntu?

    - by Ruth
    I installed xubuntu-desktop on a 12.04 Ubuntu upgrade after finding Gnome3 lacking. I've mostly been happy, but I've found an odd and frustrating bug. My laptop has two sound 'outputs' - an HDMI-out plug I never use, and the onboard speakers/headphones. For some reason, the hardware keys have been mapped to the HDMI output, even if I set it as 'fallback' in pavucontrol, and notify-osd only displays changes in the HDMI output (though the panel indicator volume control controls onboard sound). I'd ideally like both hardware keys and notify-osd to be looking at the onboard sound, though if I can't get notify-osd it's an acceptable loss. Having to click through a bunch of stuff to change volume is driving me crazy, though. Googling suggested that it /may/ be a Pulseaudio/ALSA conflict, but the hardware keys seem to change at least indicated volume in pavucontrol for HDMI as expected (I don't have an HDMI cable to test actual sound output)

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  • CRM Is A Long Term Strategy

    - by ruth.donohue
    With the array of CRM solutions out there, it's sometimes easy to forget that CRM is more than just technology with fancy bells and whistles -- it's a long-term strategy that involves people and processes as well. The Wise Marketer summarizes a Gartner report outlining three key steps necessary to create and execute a successful CRM stratetegy that is linked with overall corporate strategy.

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  • Oracle OpenWorld 2011 Call For Papers is Now Open

    - by ruth.donohue
    What is Call for Papers? First, let’s take a small step back. Oracle OpenWorld is the world's largest event dedicated to helping enterprises understand and harness the power of information and the best place to see that technology in action. Oracle OpenWorld showcases the customers and partners whose innovation with Oracle translates to better business results. In addition, there are many opportunities to network with Oracle employees, partners and customers. Oracle OpenWorld 2011 will be held October 2-6 in San Francisco. (Note: Oracle hosts other OpenWorld conferences in China and South America, usually in December) Call for Papers is your opportunity to submit a topic to present at Oracle OpenWorld. When submitting your topic, be sure to describe what you plan to discuss and the value of the presentation to other attendees. So think about the interesting and exciting things you have done with Siebel CRM or Oracle CRM On Demand (or any Oracle product), and submit your topic. The deadline is Sunday, March 27th, so think fast. By the way, if you are selected to present at Oracle OpenWorld, you’ll receive a complimentary full conference pass! And stay tuned in the coming months, we’ll keep you posted on all of the exciting things happening with Oracle CRM at Oracle OpenWorld 2011. Start making your plans to attend now… You won’t want to miss it!   Technorati Tags: Oracle OpenWorld,OOW11,openworld

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  • Improve Customer Experience with Real-Time Scheduling

    - by ruth.donohue
    Recently, my husband rearranged his busy work schedule so that he could stay home an entire afternoon to wait for the alarm company to reset the password to our alarm system, only to discover at the end of the afternoon that the field service rep wasn’t going to be able to make the appointment after all. And, the company asked him to reschedule and block off time for another afternoon. Needless to say, my husband wasn’t happy with that experience. Unfortunately, customer experiences like this happen every day. As a business, you can’t afford these types of encounters. It’s too easy for your customers to turn to one of your competitors once they’ve reached the point of frustration. Customer experience and customer loyalty are more important than ever. So how can you prevent something like this from occurring? With the newly available Siebel Field Service Integration with Oracle Real-Time Scheduler, your service organization can: Create cost-optimized plans and schedules to improve operating efficiencies Deliver more accurate ETA’s and shorten appointment windows Minimize the impact of in-day events such as delays on site, sickness, poor weather conditions, and vehicle breakdowns Rather than requiring them to wait for an entire afternoon, imagine asking customers to be available for only an hour. And being able to commit to that time by working around unforeseen events and understanding the impact of delays or re-routings before they become customer issues. What would your customer experience and customer satisfaction be like then? Learn more about the Siebel Field Service Integration with Oracle Real-Time Scheduler: Register for and attend the upcoming webcast on Thursday, March 10th at 8:30 AM Pacific Time Read the press release, data sheet, and solution brief Visit the Siebel Field Service webpage

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  • Webcast: Get More Sales Ready Leads for Less Cost with Oracle CRM On Demand Marketing

    - by ruth.donohue
    Successful marketing starts with knowing your audience: who they are, what they're buying, and how they like to be contacted. With customer data scattered across multiple systems, getting the answers to these questions can be difficult. Join our live Webcast to see a demonstration of how Oracle CRM On Demand Marketing increases marketing ROI by delivering the right messages to the right targets for the greatest response. Tuesday, March 15, 2011 11:00 a.m. PT / 2:00 p.m. ET Register Now! Technorati Tags: oracle crm,oracle crm on demand,integrated sales and marketing,cloud,saas

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  • Don&rsquo;t Miss &ldquo;Transform Field Service Delivery with Oracle Real-Time Scheduler&rdquo;

    - by ruth.donohue
    Field resources are an expensive element in the service equation. Maximizing the scheduling and routing of these resources is critical in reducing costs, increasing profitability, and improving the customer experience. Oracle Real-Time Scheduler creates cost-optimized plans and schedules for service technicians that increase operational efficiencies and improve margins. It enhances Oracle’s Siebel Field Service with real-time scheduling and dispatch capabilities that ensure service requests are allocated efficiently and service levels are honored. Join our live Webcast to learn how your organization can leverage Oracle Real-Time Scheduler to: Increase operational efficiency with real-time scheduling that enables field service technicians to handle more calls per day and reduce travel mileage Resolve issues faster with dynamic work flows that ensure you have the right technician with the right skill set for the right job Improve the customer experience with real-time planning that optimizes field technician routing, reduces customer wait times, and minimizes missed SLAs Date: Thursday, March 10, 2011 Time: 8:30 am PT / 11:30 am ET / 4:30 pm UK / 5:30 pm CET Click here to register now.   Technorati Tags: Siebel Field Service,Oracle Real-Time Scheduler

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  • TXT File or Database?

    - by Ruth Rettigo
    Hey folks! What should I use in this case (Apache + PHP)? Database or just a TXT file? My priority #1 is speed. Operations Adding new items Reading items Max. 1 000 records Thank you. Database (MySQL) +----------+-----+ | Name | Age | +----------+-----+ | Joshua | 32 | | Thomas | 21 | | James | 34 | | Daniel | 12 | +----------+-----+ TXT file Joshua 32 Thomas 21 James 34 Daniel 12

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