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• New Communications Industry Data Model with "Factory Installed" Predictive Analytics using Oracle Da

  - by charlie.berger

  Oracle Introduces Oracle Communications Data Model to Provide Actionable Insight for Communications Service Providers   We've integrated pre-installed analytical methodologies with the new Oracle Communications Data Model to deliver automated, simple, yet powerful predictive analytics solutions for customers.  Churn, sentiment analysis, identifying customer segments - all things that can be anticipated and hence, preconcieved and implemented inside an applications.  Read on for more information! TM Forum Management World, Nice, France - 18 May 2010 News Facts To help communications service providers (CSPs) manage and analyze rapidly growing data volumes cost effectively, Oracle today introduced the Oracle Communications Data Model. With the Oracle Communications Data Model, CSPs can achieve rapid time to value by quickly implementing a standards-based enterprise data warehouse that features communications industry-specific reporting, analytics and data mining. The combination of the Oracle Communications Data Model, Oracle Exadata and the Oracle Business Intelligence (BI) Foundation represents the most comprehensive data warehouse and BI solution for the communications industry. Also announced today, Hong Kong Broadband Network enhanced their data warehouse system, going live on Oracle Communications Data Model in three months. The leading provider increased its subscriber base by 37 percent in six months and reduced customer churn to less than one percent. Product Details Oracle Communications Data Model provides industry-specific schema and embedded analytics that address key areas such as customer management, marketing segmentation, product development and network health. CSPs can efficiently capture and monitor critical data and transform it into actionable information to support development and delivery of next-generation services using: More than 1,300 industry-specific measurements and key performance indicators (KPIs) such as network reliability statistics, provisioning metrics and customer churn propensity. Embedded OLAP cubes for extremely fast dimensional analysis of business information. Embedded data mining models for sophisticated trending and predictive analysis. Support for multiple lines of business, such as cable, mobile, wireline and Internet, which can be easily extended to support future requirements. With Oracle Communications Data Model, CSPs can jump start the implementation of a communications data warehouse in line with communications-industry standards including the TM Forum Information Framework (SID), formerly known as the Shared Information Model. Oracle Communications Data Model is optimized for any Oracle Database 11g platform, including Oracle Exadata, which can improve call data record query performance by 10x or more. Supporting Quotes "Oracle Communications Data Model covers a wide range of business areas that are relevant to modern communications service providers and is a comprehensive solution - with its data model and pre-packaged templates including BI dashboards, KPIs, OLAP cubes and mining models. It helps us save a great deal of time in building and implementing a customized data warehouse and enables us to leverage the advanced analytics quickly and more effectively," said Yasuki Hayashi, executive manager, NTT Comware Corporation. "Data volumes will only continue to grow as communications service providers expand next-generation networks, deploy new services and adopt new business models. They will increasingly need efficient, reliable data warehouses to capture key insights on data such as customer value, network value and churn probability. With the Oracle Communications Data Model, Oracle has demonstrated its commitment to meeting these needs by delivering data warehouse tools designed to fill communications industry-specific needs," said Elisabeth Rainge, program director, Network Software, IDC. "The TM Forum Conformance Mark provides reassurance to customers seeking standards-based, and therefore, cost-effective and flexible solutions. TM Forum is extremely pleased to work with Oracle to certify its Oracle Communications Data Model solution. Upon successful completion, this certification will represent the broadest and most complete implementation of the TM Forum Information Framework to date, with more than 130 aggregate business entities," said Keith Willetts, chairman and chief executive officer, TM Forum. Supporting Resources Oracle Communications Oracle Communications Data Model Data Sheet Oracle Communications Data Model Podcast Oracle Data Warehousing Oracle Communications on YouTube Oracle Communications on Delicious Oracle Communications on Facebook Oracle Communications on Twitter Oracle Communications on LinkedIn Oracle Database on Twitter The Data Warehouse Insider Blog

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• Oracle Introduces Oracle Communications Data Model to Provide Actionable Insight for Communications

  - by kimberly.billings

  To help communications service providers (CSPs) manage and analyze rapidly growing data volumes cost effectively, Oracle recently introduced the Oracle Communications Data Model (OCDM). With the OCDM, CSPs can achieve rapid time to value by quickly implementing a standards-based enterprise data warehouse that features communications industry-specific reporting, analytics and data mining. The combination of the OCDM, Oracle Exadata and the Oracle Business Intelligence (BI) Foundation represents the most comprehensive data warehouse and BI solution for the communications industry. Hong Kong Broadband Network, the fastest growing and second largest broadband service provider in Hong Kong, enhanced its data warehouse using Oracle Communications Data Model. It went live with OCDM within three months, and has increased its subscriber base by 37 percent in six months and reduced customer churn to less than one percent. Read more about HKBN's use of OCDM. Read more about OCDM var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Unified Communications Suite Ships New Version

  - by joesciallo

  We shipped the latest version (7.0.5.0.0) of Unified Communications Suite. The following information should get you started: Get the Software New Features Release Notes Some Changes for 7.0.5.0.0 Convergence: Version 3.0.0.0.0 enables you to use the add-on framework to add third-party services to the Convergence UI. These services include: Advertising Click-to-call service Multinetwork IM SMS (both one-way and two-way) Social media applications (Facebook, Twitter, and Flickr) Video and voice calling capability For more information, see Overview of Add-on Services in Convergence. Calendar Server: Version 7.0.4.14.0 provides a number of security enhancements, including supporting the SSL protocol for all front-end and back-end communications, and the ability to list hosts that are allowed to send iSchedule POST requests. For more information, see Securing Communications to Calendar Server Back Ends. New Platform Support: Oracle GlassFish Server 3, Oracle Solaris 11, and Oracle Enterprise Linux 6.x are supported in this release of Communications Suite.

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• Communications Suite: New Patches Available

  - by joesciallo

  Two new patches for the following Unified Communications Suite component products are now available: Calendar Server 6.3 patch 53 Connector for Outlook 7.3 Update 1 patch 17 Download details: Connector for Microsoft Outlook 7.3: 139162-17 Calendar Server 6.3: 121657-53 (Oracle Solaris SPARC) 121658-53 (Oracle Solaris x86 ) 121659-53 (Linux) Reminder: As a workaround to learning about new Communications Suite patches, you can use the Confluence watch feature to monitor the Communications Suite Component Patches page. When new patches are available, this page is updated with that information. You then receive an email message that this page has been updated. The watch feature is available under the Tools menu when you are logged in to wikis.oracle.com.

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• Oracle Communications Data Model

  - by jean-pierre.dijcks

  I've mentioned OCDM in previous posts but found the following (see end of the post) podcast on the topic and figured it is worthwhile to spread the news some more. ORetailDM and OCommunicationsDM are the two data models currently available from Oracle. Both are intended to capture: Business best practices and industry knowledge Pre-built advanced analytics intended to predict future events before they happen (like the Churn model shown below) Oracle technology best practices to ensure optimal performance of the model All of this typically comes with a reduced time to implementation, or as the marketing slogan goes, reduced time to value. Here are the links: Podcast on OCDM OTN pages for OCDM and ORDM

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• Network communications mechanisms for SQL Server

  - by Akshay Deep Lamba

  Problem I am trying to understand how SQL Server communicates on the network, because I'm having to tell my networking team what ports to open up on the firewall for an edge web server to communicate back to the SQL Server on the inside. What do I need to know? Solution In order to understand what needs to be opened where, let's first talk briefly about the two main protocols that are in common use today: TCP - Transmission Control Protocol UDP - User Datagram Protocol Both are part of the TCP/IP suite of protocols. We'll start with TCP. TCP TCP is the main protocol by which clients communicate with SQL Server. Actually, it is more correct to say that clients and SQL Server use Tabular Data Stream (TDS), but TDS actually sits on top of TCP and when we're talking about Windows and firewalls and other networking devices, that's the protocol that rules and controls are built around. So we'll just speak in terms of TCP. TCP is a connection-oriented protocol. What that means is that the two systems negotiate the connection and both agree to it. Think of it like a phone call. While one person initiates the phone call, the other person has to agree to take it and both people can end the phone call at any time. TCP is the same way. Both systems have to agree to the communications, but either side can end it at any time. In addition, there is functionality built into TCP to ensure that all communications can be disassembled and reassembled as necessary so it can pass over various network devices and be put together again properly in the right order. It also has mechanisms to handle and retransmit lost communications. Because of this functionality, TCP is the protocol used by many different network applications. The way the applications all can share is through the use of ports. When a service, like SQL Server, comes up on a system, it must listen on a port. For a default SQL Server instance, the default port is 1433. Clients connect to the port via the TCP protocol, the connection is negotiated and agreed to, and then the two sides can transfer information as needed until either side decides to end the communication. In actuality, both sides will have a port to use for the communications, but since the client's port is typically determined semi-randomly, when we're talking about firewalls and the like, typically we're interested in the port the server or service is using. UDP UDP, unlike TCP, is not connection oriented. A "client" can send a UDP communications to anyone it wants. There's nothing in place to negotiate a communications connection, there's nothing in the protocol itself to coordinate order of communications or anything like that. If that's needed, it's got to be handled by the application or by a protocol built on top of UDP being used by the application. If you think of TCP as a phone call, think of UDP as a postcard. I can put a postcard in the mail to anyone I want, and so long as it is addressed properly and has a stamp on it, the postal service will pick it up. Now, what happens it afterwards is not guaranteed. There's no mechanism for retransmission of lost communications. It's great for short communications that doesn't necessarily need an acknowledgement. Because multiple network applications could be communicating via UDP, it uses ports, just like TCP. The SQL Browser or the SQL Server Listener Service uses UDP. Network Communications - Talking to SQL Server When an instance of SQL Server is set up, what TCP port it listens on depends. A default instance will be set up to listen on port 1433. A named instance will be set to a random port chosen during installation. In addition, a named instance will be configured to allow it to change that port dynamically. What this means is that when a named instance starts up, if it finds something already using the port it normally uses, it'll pick a new port. If you have a named instance, and you have connections coming across a firewall, you're going to want to use SQL Server Configuration Manager to set a static port. This will allow the networking and security folks to configure their devices for maximum protection. While you can change the network port for a default instance of SQL Server, most people don't. Network Communications - Finding a SQL Server When just the name is specified for a client to connect to SQL Server, for instance, MySQLServer, this is an attempt to connect to the default instance. In this case the client will automatically attempt to communicate to port 1433 on MySQLServer. If you've switched the port for the default instance, you'll need to tell the client the proper port, usually by specifying the following syntax in the connection string: <server>,<port>. For instance, if you moved SQL Server to listen on 14330, you'd use MySQLServer,14330 instead of just MySQLServer. However, because a named instance sets up its port dynamically by default, the client never knows at the outset what the port is it should talk to. That's what the SQL Browser or the SQL Server Listener Service (SQL Server 2000) is for. In this case, the client sends a communication via the UDP protocol to port 1434. It asks, "Where is the named instance?" So if I was running a named instance called SQL2008R2, it would be asking the SQL Browser, "Hey, how do I talk to MySQLServer\SQL2008R2?" The SQL Browser would then send back a communications from UDP port 1434 back to the client telling the client how to talk to the named instance. Of course, you can skip all of this of you set that named instance's port statically. Then you can use the <server>,<port> mechanism to connect and the client won't try to talk to the SQL Browser service. It'll simply try to make the connection. So, for instance, is the SQL2008R2 instance was listening on port 20080, specifying MySQLServer,20080 would attempt a connection to the named instance. Network Communications - Named Pipes Named pipes is an older network library communications mechanism and it's generally not used any longer. It shouldn't be used across a firewall. However, if for some reason you need to connect to SQL Server with it, this protocol also sits on top of TCP. Named Pipes is actually used by the operating system and it has its own mechanism within the protocol to determine where to route communications. As far as network communications is concerned, it listens on TCP port 445. This is true whether we're talking about a default or named instance of SQL Server. The Summary Table To put all this together, here is what you need to know: Type of Communication Protocol Used Default Port Finding a SQL Server or SQL Server Named Instance UDP 1434 Communicating with a default instance of SQL Server TCP 1433 Communicating with a named instance of SQL Server TCP * Determined dynamically at start up Communicating with SQL Server via Named Pipes TCP 445

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• Oracle Unified Method (OUM) 6.1

  - by user714714

  ORACLE® UNIFIED METHOD RELEASE 6.1 Oracle’s Full Lifecycle Methodfor Deploying Oracle-Based Business Solutions About | Release | Access | Previous Announcements About Oracle is evolving the Oracle® Unified Method (OUM) to achieve the vision of supporting the entire Enterprise IT Lifecycle, including support for the successful implementation of every Oracle product. OUM replaces Legacy Methods, such as AIM Advantage, AIM for Business Flows, EMM Advantage, PeopleSoft's Compass, and Siebel's Results Roadmap. OUM provides an implementation approach that is rapid, broadly adaptive, and business-focused. OUM includes a comprehensive project and program management framework and materials to support Oracle's growing focus on enterprise-level IT strategy, architecture, and governance. Release OUM release 6.1 provides support for Application Implementation, Cloud Application Services Implementation, and Software Upgrade projects as well as the complete range of technology projects including Business Intelligence (BI), Enterprise Security, WebCenter, Service-Oriented Architecture (SOA), Application Integration Architecture (AIA), Business Process Management (BPM), Enterprise Integration, and Custom Software. Detailed techniques and tool guidance are provided, including a supplemental guide related to Oracle Tutor and UPK. This release features: Project Manager and Consultant views provide quick access to material relevant to each role OUM Cloud Application Services Implementation Approach Solution Delivery Guide 3.0 and Project Workplan Template OUM Microsoft Project Workplan Template and User's Guide updated to facilitate review and removal of out-of-scope Activities and Tasks MC.050 Application Setup Template available in Microsoft Excel format in addition to Microsoft Word format BT.070 Abbreviated Project Management Framework Presentation Template Envision Examples for Enterprise Organization Structures (BA.020), Enterprise Business Context Diagram (BA.045), and High-Level Use Cases (BA.060) Implement Examples for System Context Diagram (RD.005), Business Use Case Model (RA.015), Use Case Model (RA.023), MoSCoW List (RD.045), and Analysis Specification (AN.100) Home Page drop-down menu allows access to the method by Role, Supplemental Guidance, Method Repository, or View For a comprehensive list of features and enhancements, refer to the "What's New" page of the Method Pack. Upcoming releases will provide expanded support for Oracle's Enterprise Application suites including product-suite specific materials and guidance for tailoring OUM to support various engagement types. Access Oracle Customers Oracle customers may obtain copies of the method for their internal use – including guidelines, templates, and tailored work breakdown structure – by contracting with Oracle for a consulting engagement of two weeks or longer and meeting some additional minimum criteria. Customers, who have a signed consulting contract with Oracle and meet the engagement qualification criteria, are permitted to download the current release of OUM for their perpetual use. They may also obtain subsequent releases published during a renewable, three-year access period. Training courses are also available to these customers. Contact your local Oracle Sales Representative about enrolling in the OUM Customer Program. Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold Partners OPN Diamond, Platinum, and Gold Partners are able to access the OUM method pack, training courses, and collateral from the OPN Portal at no additional cost: Go to the OPN Portal at partner.oracle.com. Select "Sign In / Register for Account". Sign In. From the Product Resources section, select "Applications". From the Applications page, locate and select the "Oracle Unified Method" link. From the Oracle Unified Method Knowledge Zone, locate the "I want to:" section. From the I want to: section, locate and select "Implement Solutions". From the Implement Solution page, locate the "Best Practices" section. Locate and select the "Download Oracle Unified Method (OUM)" link. Previous Announcements Oracle Unified Method (OUM) Release 6.1 Oracle Unified Method (OUM) Release 6.0 Oracle Unified Method (OUM) Release 5.6 Oracle Unified Method (OUM) Release 5.5 Oracle Unified Method (OUM) Release 5.4 Oracle EMM Advantage Retired Retirement of Oracle EMM Advantage Planned for December 01, 2011

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• Searching user throug wild card in Cisco Unified Communication manager

  - by Santhosha Kaldambe

  Hi, I am trying to search users using wildcards. For example if i give sam, i should get all users preceded by sam. In Cisco Unified call manager they have suggested to Enable "Allow wildcard" checkbox. But i am not able to find this check box and not able to search using wildcards. Any suggestions from CUCM experts?? Thanks in advance Santhosha K S

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• Cisco Unity Connection 7 and Exchange 2010 Unified Messaging

  - by Jason N. Gaylord

  We are looking to get our Cisco Unity Connection 7 to store messages using Exchange Server 2010 Unified Messaging. Is anyone aware of any whitepaper/document/tutorial or other that they'd recommend we look into? We can't seem to find much. From what I here from our Cisco partner is that the connection works, but will be better in the next release. Thanks in advance.

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• Installing UCMA 3.0 and Creating a Communications Server "14"Trusted Application Pool

  A lot of setup and administration tasks have gotten a lot easier in Communications Server 14; one of them is building an application server to develop and run your UCMA 3.0 applications on. In this post, Ill walk you through installing the UCMA 3.0 Core SDK and creating a Trusted Application Pool on the server, thus adding it to the Communications Server 14 topology and allowing you to host and run UCMA 3.0 applications on it. Note: These instructions will change slightly as the bits get updated for the eventual Beta release I will update this post as soon as I get a chance to run this setup on a more recent build. Im doing the install on a simple Communications Server 14 topology consisting of the following Windows Server 2008 R2 Hyper-V images: DC Domain Controller ExchangeUM Exchange Server 2010 CS-SE Microsoft Communications Server 2010 Standard Edition TS Development machine Ill walk through setting up UCMA 3.0 on the TS VM, which is a fully patched Windows Server 2008 R2 machine that is joined to the Fabrikam domain.   Im also running Visual Studio 2010 on this VM because I intend to use it as a development machine.  In a future post, Ill walk through installing just the UCMA 3.0 run time to build a true production UCMA application server. Im making a couple of assumptions here: You have an existing CS 2010 site and cluster configured(well look at this in a future post) Youre starting with a fully patched Windows Server 2008 R2 machine The machine is joined to your domain This walkthrough was done in my Fabrikam VM environment but can easily be modified for your own environment. Installing the UCMA 3.0 SDK Lets start by installing the UCMA 3.0 SDK.  Run UcmaSdkWebDownload.msi to kick off the SDK installer package extract process. The installed package is extracted to C: >> Program Files >> Microsoft UCMA 3.0 >> SDK Installer Package.  Browse there and run setup.exe. Click Install to install the UCMA 3.0 Core SDK and Workflow SDK. Install Communications Server Core Components UCMA 3.0 introduces a new concept called Auto-provisioning, which is most easily explained from the developer point of view.  Remember what your app.config looked it in UCMA 2.0?  You had to store the application GRUU, the trusted contact SIP Uri, the port for your application, and the name of the certificate authority. Thats all gone with auto-provisioning all you need in your app.config is your ApplicationId, e.g.: urn:application:MyApplication. How does CS 2010 do this? All of the applications configuration data is associated with the applications id.  UCMA also queries a replicated copy of the Central Management Database to retrieve the applications configuration data and also the configuration data for any endpoints. In this step, well run Bootstrapper.exe to install the CS Core components, this checked for the following components and installs them if they are not already present: VcRedist Sqlexpress Sqlnativeclient Sqlbackcompat Ucmaredist OcsCore.msi Open a command window at C: >> Program Files >> Microsoft Communications Server 2010 >> Deployment and run the following command: Bootstrapper.exe /BootstrapReplica /MinCache /SourceDirectory:"%ProgramFiles%\Microsoft UCMA 3.0\SDK Installer Package\Prereq\BootstrapperCache" Create a New Trusted Application Pool The next step is to create a new trusted application pool for the new server.  Fire up the Communications Server Management Shell from Start >> Microsoft Communications Server 2010 >> Communications Server Management Shell and enter the following PowerShell command: New-CsTrustedApplicationPool -Identity <FQDN of Server> -Registrar <FQDN of CS Server> -Site <CS Site Name> Verify that the new server was added to the CS topology by running the following PowerShell command: (Get-CsTopology -AsXml).ToString() > Topology.xml This created a file called Topology.xml in the directory that you ran the command from.  Open the file and find the Clusters section and look for a node for the new server. The Cluster Fqdn is the name of your server, and note the name of the Site that this Cluster is a part of. <Cluster Fqdn="appsrv.fabrikam.com" RequiresReplication="true" RequiresSetup="true"> <ClusterId SiteId="UcMarketing2" Number="5" /> <Machine OrdinalInCluster="1" Fqdn="appsrv.fabrikam.com"> <NetInterface InterfaceSide="Primary" InterfaceNumber="1" IPAddress="0.0.0.0" /> </Machine> </Cluster> Configure CS Management Store Replication At this point, we have the CS Core components installed and the server configured as a trusted application pool.  We now need to set up replication so that the Central Management Store replicates down to the new server. From the Communications Server Management Shell, run the following PowerShell command to enable the Replica service on the new server: Enable-CSReplica The Replica service is enabled, but hasn't done anything yet. This can be verified by running the following PowerShell command to check the replication status for the various servers in the topology: Get-CSManagementStoreReplicationStatus You can see in the screenshot below that the UpToDate property of the new server is still False Run the following PowerShell command to force the replication to run: Invoke-CSManagementStoreReplicationStatus Run Get-CSManagementStoreReplicationStatus again to verify that the new service is now up to date Request and Set a New Certificate The last step in the process is to request a new certificate from the certificate authority on the domain and assign it to the new server. From the Communications Server Management Shell, run the following PowerShell command to request a new certificate: Request-CSCertificate -Action new -Type default -CA <Domain Controller FQDN>\<Certificate Authority> Setting the -Verbose switch on the cmdlet creates an Xml file with its output. Open the Xml file and copy the thumbprint of the generated certificate. <?xml version="1.0" encoding="utf-8"?> <Action Name="Request-CsCertificate" Time="20100512T212258"> <Action Name="Request-CsCertificate" Time="20100512T212258"> <Info Title="Connection" Time="20100512T212258">Data Source=(local)\rtclocal;Initial Catalog=xds;Integrated Security=True</Info> <Action Time="20100512T212258"> <Info Title="Certificate use" Time="20100512T212258">urn:certref:default</Info> <Info Title="Subject distinguished name" Time="20100512T212258">CN="appsrv2.fabrikam.com"</Info> <Info Time="20100512T212259">The certificate request is submitted to the Certification Authority dc.fabrikam.com\FabrikamCA.</Info> <Info Time="20100512T212259">The certificate was issued.</Info> <Info Time="20100512T212259">The certificate was imported with thumbprint AFC3C46E459C1A39AD06247676F3555826DBF705.</Info> <Complete Time="20100512T212259" /> </Action> <Info Title="command status" Time="20100512T212259">Command execution processing completed</Info> <Action Name="DeploymentXdsCmdlet.SaveCachedItems" Time="20100512T212259"> <Info Time="20100512T212259">0 updates</Info> <Complete Time="20100512T212259" /> </Action> <Info Title="command status" Time="20100512T212259">Command has completed</Info> </Action> </Action> Run the following PowerShell command to set the certificate: Set-CsCertificate -Type Default -Thumbprint <Thumbprint> Wrapping Up You now have a new UCMA 3.0 application server in your Communications Server 2010 server topology.  You can provision trusted applications and trusted application endpoints on the new server using the Communications Server 2010 Management Shell.  Well take a look at how to do that in another post. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Oracle Unified Method (OUM) Release 5.6

  - by user714714

  ORACLE® UNIFIED METHOD RELEASE 5.6 Oracle’s Full Lifecycle Methodfor Deploying Oracle-Based Business Solutions About | Release | Access | Previous Announcements About Oracle is evolving the Oracle® Unified Method (OUM) to achieve the vision of supporting the entire Enterprise IT Lifecycle, including support for the successful implementation of every Oracle product. OUM replaces Legacy Methods, such as AIM Advantage, AIM for Business Flows, EMM Advantage, PeopleSoft's Compass, and Siebel's Results Roadmap. OUM provides an implementation approach that is rapid, broadly adaptive, and business-focused. OUM includes a comprehensive project and program management framework and materials to support Oracle's growing focus on enterprise-level IT strategy, architecture, and governance. Release OUM release 5.6 provides support for Application Implementation, Cloud Application Implementation, and Software Upgrade projects as well as the complete range of technology projects including Business Intelligence (BI) and Enterprise Performance Management (EPM), Enterprise Security, WebCenter, Service-Oriented Architecture (SOA), Application Integration Architecture (AIA), Business Process Management (BPM), Enterprise Integration, and Custom Software. Detailed techniques and tool guidance are provided, including a supplemental guide related to Oracle Tutor and UPK. This release features: Business Process Management (BPM) Project Engineering Supplemental Guide Cloud Roadmap View and Supplemental Guide Enterprise Security View and Supplemental Guide Service-Oriented Architecture (SOA) Governance Implementation Supplemental Guide "Tailoring OUM for Your Project" White Paper OUM Microsoft Project Workplan Template and User's Guide Mappings: OUM to J.D. Edwards OneMethodology, OUM Roles to Task Techniques: Determining Number of Iterations, Managing an OUM Project using Scrum Templates: Scrum Workplan (WM.010), Siebel CRM Enhanced / Updated: Manage Focus Area reorganized by Activities for all Views Oracle Architecture Development Process (OADP) View updated for OADP v3.0 Oracle Support Services Supplemental Guide expanded to include guidance related to IT Change Management Oracle User Productivity Kit Professional (UPK Pro) and Tutor Supplemental Guide expanded guidance for UPK Pro Service-Oriented Architecture (SOA) Application Integration Architecture (AIA) Supplemental Guide updated for SOA Tactical Project Delivery View Service-Oriented Architecture (SOA) Tactical Project Delivery View expanded to include additional tasks Siebel CRM Supplemental Guide expanded task guidance and added select Siebel-specific OUM templates WebCenter View and Supplemental Guide updated for WebCenter Portal and Content Management For a comprehensive list of features and enhancements, refer to the "What's New" page of the Method Pack. Upcoming releases will provide expanded support for Oracle's Enterprise Application suites including product-suite specific materials and guidance for tailoring OUM to support various engagement types. Access Oracle Customers Oracle customers may obtain copies of the method for their internal use – including guidelines, templates, and tailored work breakdown structure – by contracting with Oracle for a consulting engagement of two weeks or longer and meeting some additional minimum criteria. Customers, who have a signed consulting contract with Oracle and meet the engagement qualification criteria, are permitted to download the current release of OUM for their perpetual use. They may also obtain subsequent releases published during a renewable, three-year access period. Training courses are also available to these customers. Contact your local Oracle Sales Representative about enrolling in the OUM Customer Program. Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold Partners OPN Diamond, Platinum, and Gold Partners are able to access the OUM method pack, training courses, and collateral from the OPN Portal at no additional cost: Go to the OPN Portal at partner.oracle.com. Select the "Partners (Login Required)" tab. Login. Select the "Engage with Oracle" tab. From the Engage with Oracle page, locate the "Applications" heading. From the Applications heading, locate and select the "Oracle Unified Method" link. From the Oracle Unified Method Knowledge Zone, select the "Implement" tab. From the Implement tab, select the "Tools and Resources" link. Locate and select the "Oracle Unified Method (OUM)" link. Previous Announcements Oracle Unified Method (OUM) Release 5.6 Oracle Unified Method (OUM) Release 5.5 Oracle Unified Method (OUM) Release 5.4 Oracle EMM Advantage Retired Retirement of Oracle EMM Advantage Planned for December 01, 2011

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• Webinar: Oracle Commerce Best Practices for the Communications Industry

  - by Jeri Kelley

  In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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• Oracle Commerce Best Practices for the Communications Industry

  - by Michael Seback

    In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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• Filtering in Cisco Unified Communications Manager using AXL programming

  - by Santhosha Kaldambe

  Hi, I want to implement a Application which gets values from CUCM resource. I am currently using the AXL snippet <firstname>FirstNameFilter</firstname><lastname>LastNameFilter</lastname> This will work as & between two filters. for example my filter is FirstNameFilter = sam* LastNameFilter = joy* this will return the entries which satisfies both the filters. But i want to filter in such a way that we need to or this filter like i need to get the users with First Name is sam* or last name = joy*. Whether anyone did such AXL programming? It will be very helpful if i get the answer for this! Thanks Santhosh

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• Report on how many received calls on Cisco unified CM

  - by Robert K.

  I've been struggling with this a couple of days now and I feel like I've seen every webpage about Cisco Unity CM but just can't figure it out... The request I got sounded fairly simple: We want to know how many calls a given number (for example 987) receiver in the month July. Is there anyone who can tell me if this is even possible and if so, how? I've been looking at CDR but I can't seem to extract the information that I,m looking for. System version: 8.5.1.10000-26

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• HEUG's VP of Communications Ted Simpson

  HEUG's VP of Communications Ted Simpson in Oracle Magazine Up Close video

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• NEW! Oracle Unified Business Process Management Specialization!

  - by michaela.seika(at)oracle.com

  Be one of the very first to become an Oracle Unified Business Process Management Specialist! Check out the Oracle Unified Business Process Management Knowledge Zone and go to the Specialization criteria to learn how you can become an BPM Specialized Partner. Pass the following assessment tests and exam to meet the competency criteria: · Oracle Unified Business Process Management Suite 11g Sales Specialist · Oracle Unified Business Process Management Suite 11g PreSales Specialist Assessment · Oracle Unified Business Process Management Suite 11g Essentials (1Z1-560) Exam Go to the OPN Competency Center to access the Specialist Guided Leaning Paths and Boot Camp to get the product information that can help you pass the tests: · Oracle Unified Business Process Management 11g Sales Specialist GLP · Oracle Unified Business Process Management 11g PreSales Specialist GLP · Oracle Unified Business Process Management 11g Implementation Specialist GLP · Oracle Unified Business Process Management Suite 11g Implementation Boot Camp Oracle Unified Business Process Management Suite 11g Essentials (1Z1-560) Exam is available in beta testing. Pass the exam to become an Oracle Unified Business Process Management Certified Implementation Specialist! As an incentive we are offering FREE beta exam vouchers to early-adopter Partners. As there are a limited number of free vouchers available, the requests will be processed on a first-come, first-served basis. To request a voucher send an e-mail to: [email protected] specifying the exam name, and your contact information: name, job role, and company name. Register for the OU beta exam at the nearest Pearson VUE testing center. For More Information Oracle Certification Program Beta Exams OPN Certified Specialist exams OPN Certified Specialist FAQ

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• Webcast: Sun2Oracle: Upgrading from DSEE to the next generation Oracle Unified Directory

  - by Etienne Remillon

  Interested in upgrading from DSEE to OUD? Register to learn from one customer. Oracle Security Solutions Sun2Oracle: Upgrading from DSEE to the next generation Oracle Unified Directory Oracle Unified Directory (OUD) is the world’s first unified directory solution with highly integrated storage, synchronization, and proxy capabilities. These capabilities help meet the evolving needs of enterprise architectures. OUD customers can lower the cost of administration and ownership by maintaining a single directory for all of their enterprise needs, while also simplifying their enterprise architecture. OUD is optimized for mobile and cloud computing environments where elastic scalability becomes critical as service providers need a solution that can scale by dynamically adding more directory instances without re-architecting their solutions to support exponential business growth. Join us for this webcast and you will: Learn from one customer that has successfully upgraded to the new platform See what technology and business drivers influenced the upgrade Hear about the benefits of OUD’s elastic scalability and unparalleled performance Get additional information and resources for planning an upgrade Register here for the webcast. REGISTER NOW Register now for this complimentary webcast: Sun2Oracle: Upgrading from DSEE to the next generation Oracle Unified Directory Thursday September 13, 2012 10:00 a.m. PT / 1:00 p.m. ET

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• VirtualBox appliance for the Oracle Communications Service Delivery Platform (SDP) Products

  - by chlander

  It's been quite awhile since we last blogged. This blog is written by Leif Lourie, a Curriculum Developer for the Oracle Communications Service Delivery Platform (SDP) products. For the last 8 years, Leif has worked as a Curriculum Developer for many of the telecom-oriented products that Oracle offers. He has been working in the telecom industry for about 25 years and has also worked as a software developer, project manager, and solutions architect. He is currently working on courseware for an upcoming release for one of the Service Delivery Platform products. Thanks to Leif not only for this blog, but for making the VM described in the blog available. Cheryl Lander, Oracle Communications InfoDev Senior Director To be able to download, install and test a product within a day is many times very important for people that are doing the primary evaluation of a software product. If it takes longer, it will require a bigger effort, like a proof-of-concept project with many people involved. Of course, if the product is chosen for a more thorough test, it will probably happen anyway, but then maybe with focus on integration instead of product features. We have a long tradition of creating complex software that is easy to install and test and we have often been praised for the ease of getting our products up and running. One key for this has been that there has always been an installer for Windows, as well as for the production environments that usually are Unix and Linux. And, the windows installer has, in most cases, been released for developing and testing purposes. Lately, this has changed. Our products are very seldom released for the Windows platform, at all. And even the Linux versions are almost always released for 64-bit systems. This is creating problems for many of the people that want to try out our products, since few have access to a 64-bit Linux system of the right platform. Most of us are using a laptop with Windows or Mac OS. Some of us are using Linux or Solaris, but probably a non certified distribution for the product you want to test. My job, among other things, is to develop hands-on practices for our products. For me, it is crucial to have access to environments for installing and using our products. For this reason I have been using virtual machines for many years.I have a ready-made base system, with the necessary tools installed for all the products I create hands-on practices for. Whenever I start working on hands-on practices for a new product or a new version, I just copy the base system and start working with a clean slate. This saves me a lot of time! Now, I would like to start saving time for my favorite student: You! If you are using our products and regularly test new versions you might benefit from the virtual machine that is now available on Oracle Technology Network: The Virtual Machine for the Oracle Communications Service Delivery Platform (SDP) Products. This virtual machine contains an installation of the 64-bit version of Oracle Enterprise Linux, version 6. It also has Oracle Database Express Edition (XE), Oracle Java and Oracle Enterprise Pack for Eclipse installed. By using Oracle VM VirtualBox you may use Windows, OS X, Linux or Solaris on your laptop. VirtualBox can be installed on top of any of these platforms and give you the ability to run virtual machines in your laptop. After downloading and starting the virtual machine you will also need to download the installation files for the product you want to test; for example Oracle Communications Services Gatekeeper or Oracle Communications Online Mediation Controller. In some cases there are lessons and practices available for the products. The freely available courses are listed in Oracle Learning Library as a Collection of Oracle Communications Service Delivery Platform Courses. As time goes by, we will make this list collection bigger. Also, the goal is to update the virtual machine about one to two times per year. So you will always be able to get a well maintained virtual machine for the Service Delivery Platform products from us. We Value Your Feedback If you would like to suggest improvements or report issues on any of the product documentation, curriculum, or training produced by the Oracle Communications Information Development team, you can use these channels: Email [email protected]. Post a comment on this blog. Thanks for reading!

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• Podcast: Oracle Introduces Oracle Communications Data Model

  - by kimberly.billings

  I recently sat down with Tony Velcich from Oracle's Communications Product Management team to learn more about the new Oracle Communications Data Model (OCDM). OCDM is a standards-based data model for Oracle Database that helps communications service providers jumpstart data warehouse and business intelligence initiatives to realize a fast return on investment by reducing implementation time and costs. Listen to the podcast. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Communications: Customer Experience

  - by Michael Seback

  What might a new customer experience look like in Communications? Could a customer research comments from social networks, buy online and be geo directed to a nearby store to pick up the device?  Could the customer be contacted proactively that he is approaching a data threshold for a smart phone and be offered value added options to manage usage? Could the customer upgrade video features interactively and leverage loyalty points for payment? Watch this short Communications Customer Experience story to see a scenario that addresses these challenges and many more.   Learn about the Oracle Customer Experience and Oracle Communications.

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• Communications and Oracle Application Integration Architecture (AIA)

  Dan Byrnes, Oracle Industry Strategy Vice President, explains how Oracle's AIA for Communication delivers the Communications industry's only pre-integrated, open standards suite of applications and technology. Dan will also discuss how customers are leveraging the Oracle Communications Suite to automate their end-to-end business processes.

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• BPM11g Launch - Spotlight on Innovation: A Unified Business Process Management Solution June 17th 2

  - by Jürgen Kress

  Spotlight on Innovation: A Unified Business Process Management Solution Thursday, June 17th, 2010 10 a.m. PT / 18:00 UK / 19:00 CET Presented by: Hasan Rizvi Senior Vice President Oracle Product Management Business Process Management (BPM) is essential for managing change and increasing business visibility, agility, and efficiency. To make the most of BPM, businesses today need to benefit from a new generation of process management solutions. Join Hasan Rizvi, Senior Vice President, Oracle Product Development, as he discusses Oracle’s innovations in the new BPM Suite 11g which will define the next generation of process management. Discover how you can leverage this complete, open, and integrated BPM solution that delivers: Management of all types of processes; including system, human, document, and decision-centric A simplified path to achieving greater business visibility, agility, and efficiency A unified process foundation that simplifies process management with a unified process engine and preintegration of process subsystems User-centric design that simplifies process modeling and interaction Social BPM interaction that provides social computing in the context of BPM to simplify and add richness to collaboration Register today for this live Webcast, another edition in a series introducing the next wave of products in Oracle Fusion Middleware 11g. Did you missed our BPM 11g webcast with Clemens Utschig-Utschig? The recorded version is now available! Here is your feedback: First experience with BPMN 2.0 in Oracle BPM Studio 11g by Hajo Normann Warum Oracle BPM Studio 11g? by Torsten Winterberg Oracle BPM 11g, less is more by Léon Smiers Oracle BPM 11g Integration with ADF and WebCenter Suite by Andrejus Baranovskis Oracle BPM11g available! by Guido Schmutz Listen to more feedback here. If you are working on BPM 11g projects and you would like to attend a hands-on training session, please contact Jürgen Kress. Technorati Tags: BPM,BPMN2.0,SOA,Hasan Rizvi,SOA Partner Community

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• Microsoft Demos Office Communications Server '14'

  Claiming double-digit growth over the past three years, a Microsoft vice president says its unified communications product will help usher in his view of a world of "connected communications."

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• Oracle Unified Method 5 Essentials Exam (Beta)

  - by user535886

  Oracle Unified Method 5 Essentials (1Z1-568) exam The Oracle Unified Method Certified Implementation Specialist Certification identifies professionals who are skilled in Oracle’s all inclusive methodology. The certification covers the core features the Oracle Unified Method suite, including but not limited to, Focus Areas, Use Cases, and Requirements Gathering. The certification proves a baseline of the consultant’s knowledge and allows the implementation team to work as a cohesive team from day 1. Up-to-date training and field experience are highly recommended. Target Audience: implementation consultants. We are offering to Oracle Partners & Employees beta exam vouchers to earn Oracle Implementation Specialist credential. Exam appointments will be open soon for scheduling at authorized Pearson Vue testing centers. Due to the high demand we process the requests on a first-come, first-served basis. If you would like to request a voucher, please send an e-mail to [email protected] with the following information for each participant: first and last name; business email address, company name, and exam name. 

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