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• Alaska Airlines Takes Off with Siebel Loyalty and Marketing

  - by tony.berk

  Who likes junk mail? Not me! But I don't mind targeted messages that are relevant to me. Alaska Airlines greatly improved their ability to be more personal with their customers by replacing a legacy mainframe loyalty system with Siebel Loyalty and Siebel Marketing. Which means, as an Alaska Airlines customer, I get less junk mail! With improved access to customer profile information in Siebel, Alaska Airlines presents targeted, relevant offers on their website and via email. At the same time, Alaska Airlines has reduced their speed-to-market with promotions by 150 percent and can now implement new partner marketing programs twice as fast. Finally, as Steve Jarvis, VP of Marketing, Sales and Customer Experience at Alaska Airlines, points out in the video, Alaska Airlines can now reach all 22 million of their annual passengers, not just the 10% who were in the legacy loyalty system. To see other customer success stories, visit Siebel CRM Success. Click here to learn more about Oracle's CRM products.

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• Malaysian Airlines bans kids under 12, creates separate cabins in basement of flight

  - by Gopinath

  Kids are lot of fun to watch and play as long as they don’t start crying. Once they start crying it’s tough job for parents to calm them down and for people around it’s painful to be part of it. If it happens to be on a flight, it’s a biggest annoyance one can ever experience. Especially on long journey over night flights, it’s a nightmare for passengers if couple of kids are uncontrollable. After receiving many complaints from its passengers who are disturbed by kids in flight, Malaysian Airlines decided to ban kids under 12 in their regular Economy class cabins of new Airbus A380s. Parents with under 12 years old kids are allowed only in to special kids zone created in the basement of  the multi-storied jumbo flights Airbus A380s. May be parents with under 12 kids does not appreciate this move, but the rest of travellers would be happy. Back in June 2011 Malaysian Airlines banned infants in first class of its Boeing 747-400 jets. The CEO of Malaysian Airlines defended on twitter about the decision as first classers spend pricy amount for a comfortable journey.  So if you are a parent of kids  under 12, think twice before you book tickets on Malaysian Airlines. Creative commons image courtesy: flickr/transworld

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• WebCenter Customer Spotlight: Azul Brazilian Airlines

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAzul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) is the third-largest airline in Brazil serving  42 destinations with a fleet of 49 aircraft and employs 4,500 crew members. The company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns. To this end, Azul implemented Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform. Azul can now complete the Web site content updating process—which used to take approximately 48 hours—in less than five minutes. Company OverviewAzul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) has established itself as the third-largest airline in Brazil, based on a business model that combines low prices with a high level of service. Azul serves 42 destinations with a fleet of 49 aircraft. It operates 350 daily flights with a team of 4,500 crew members. Last year, the company transported 15 million passengers, achieving a 10% share of the Brazilian market, according to the Agência Nacional de Aviação Civil (ANAC, or the National Civil Aviation Agency). Business ChallengesThe company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns. Provide customers with an  innovative Web site with a simple process for purchasing flight tickets Bring dynamism to the Web site’s content updating process to provide autonomy to the airline’s strategic departments, such as marketing and product development Facilitate integration among the site’s different application providers, such as ticket availability and payment process, on which ticket sales depend Solution DeployedAzul worked with the  Oracle partner TQI to implement Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform. Previously, at least three servers and corporate information environments had directed data to the portal. The single Oracle-based platform now facilitates site updates, which are daily and constant. Business Results Gained development freedom in all processes—from implementation to content editing Gathered all of the Web site’s key information onto a single platform, facilitating its daily and constant updating, whereas the information was previously spread among at least three IT environments and had to go through a complex process to be made available online to customers Reduced time needed to update banners and other Web site content from an average of 48 hours to less than five minutes Simplified the flight ticket sales process thanks to tool flexibility that enabled the company to improve Website usability “Oracle WebCenter Sites provides an easy-to-use platform that enables our marketing department to spend less time updating content and more time on innovative activities. Previously, it would take 48 hours to update content on our Web site; now it takes less than five minutes. We have shown the market that we are innovators, enabling customer convenience through an improved flight ticket purchase process.” Kleber Linhares, Information Technology and E-Commerce Director, Azul Linhas Aéreas Brasileiras Additional Information Azul Brazilian Airlines Case Study Oracle WebCenter Sites Oracle WebCenter Sites Satellite Server

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• SQL Cruise Alaska 2011

  - by Grant Fritchey

  I had the extreme good fortune to get sent on the last SQL Cruise to Alaska. I love my job. In case you don't what this is, SQL Cruise is a trip on a cruise ship during which you get to attend classes while on the boat, learning all about SQL Server and related topics as well as network with the instructors and the other Cruisers. Frankly, it's amazing. Classes ran from Monday, 5/30, to Saturday, 6/4. The networking was constant, between classes, at night on cruise ship, out on excursions in Alaskan rainforests and while snorkeling in ocean waters. Here's a run down of the experience from my point of view. Because I couldn't travel out 2 days early, I missed the BBQ that occurred the day before the cruise when many of the Cruisers received their swag bags. Some of that swag came from Red Gate. I researched what was useful on a cruise like this and purchased small flashlights and binoculars for all the Cruisers. The flashlights were because, depending on your cabin, ships can be very dark. The binoculars were so that the cruisers could watch all the beautiful landscape as it flowed by. I would have liked to have been there when the bags were opened, but I heard from several people that they appreciated the gifts. Cruisers "In" the hot tub. Pictured: Marjory Woody, Michele Grondin, Kyle Brandt, Grant Fritchey, John Halunen Sunday I went to board the ship with my wife. We had a bit of an adventure because I messed up our documents. It all worked out and we got on board to meet up at the back of the boat at one of the outdoor bars with the other Cruisers, thanks to tweets letting everyone know where to go. That was the end of electronic coordination on the trip (connectivity in Alaska was horrible for everyone except AT&T). The Cruisers were a great bunch of people and it was a real honor to meet them and get to spend time with them. After everyone settled into their cabins, our very first activity was a contest, sponsored by Red Gate. The Cruisers, in an effort to get to know each other and the ship, were required to go all over taking various photographs, some of them hilarious. The winning team of three would all win prizes. Some of the significant others helped out and I tagged along with a team that tied for first but lost the coin toss. The winning team consisted of Christina Leo (blog|twitter), Ryan Malcom (twitter), Neil Hambly (blog|twitter). They then had to do math and identify the cabin with the lowest prime number, oh, and get a picture of it and be the first to get back up to the bar where we were waiting. Christina came in first and very happily carried home an Ipad2. Ryan won a 1TB portable hard drive and Neil won a wireless mouse (picture below, note my special SQL Server Central Friday Shirt. Thanks Steve (blog|twitter)). Winners: Christina Leo, Neil Hambly, Ryan Malcolm. Just Lucky: Grant Fritchey Monday morning classes started. Buck Woody (blog|twitter) was a special guest speaker on this cruise. His theme was "Three C's on the High Seas: Career, Communication and Cloud." The first session was all on Career. I'm not going to type out all my notes from the session, but let's just say, if you get the chance to hear Buck talk about how to manage your career, I suggest you attend. I have a ton of blog posts that I'll be putting together over the next several months (yes, months) both here and over on ScaryDBA. I also have a bunch of work I'm going to be doing to get my career performance bumped up a notch or two (and let's face it, that won't be easy). Later on Monday, Tim Ford (blog|twitter) did a session on DMOs. Specifically the session was on Tim's Period Table of DMOs that he has put together, and how to use some of the more interesting DMOs in your day to day job. It was a great session, packed with good information. Next, Brent Ozar (blog|twitter) did a session on how to monitor and guide SAN configuration for the DBA that doesn't have access to the SAN. That was some seriously useful information. Tuesday morning we only had a single class. Kendra Little (blog|twitter) taught us all about "No Lock for Yes Fun".  It was all about the different transaction isolation levels and how they work. There is so often confusion in this area and Kendra does a great job in clarifying the information. Also, she tosses in her excellent drawings to liven up the presentation. Then it was excursion time in Juneau. My wife and I, along with several other Cruisers, took a hike up around the Mendenhall Glacier. It was absolutely beautiful weather and walking through the Alaskan rain forest was a treat. Our guide, Jason, was a great guy and it was a good day of hiking. Wednesday was an all day excursion in Skagway. My wife and I took the "Ghost and Good Time Girls" walking tour that ended up at a bar that used to be a brothel, the Red Onion. It was a great history of the town. We went back out and hit a few museums and exhibits. We also hiked up the side of the mountain to see the Dewey Lake and some great views of the town. Finally we hiked out to the far side of town to see the Gold Rush cemetery. Hiking done we went back to the boat and had a quiet dinner on our own. Thursday we cruised through Glacier Bay and saw at least four different glaciers including sitting next to the Marjory Glacier for  about an hour. It was amazing. Then it got better. We went into class with Buck again, this time to talk about Communication. Again, I've got pages of notes that I'm going to be referring back to for some time to come. This was an excellent opportunity to learn. Snorkelers: Nicole Bertrand, Aaron Bertrand, Grant Fritchey, Neil Hambly, Christina Leo, John Robel, Yanni Robel, Tim Ford Friday we pulled into Ketchikan. A bunch of us went snorkeling. Yes, snorkeling. Yes, in Alaska. Yes, snorkeling in the ocean in Alaska. It was fantastic. They had us put on 7mm thick wet suits (an adventure all by itself) so it was basically warm the entire time we were in the water (except for the occasional squirt of cold water down my back). Before we got in the water a bald eagle flew up and landed about 15 feet in front of us, which was just an incredible event. Then our guide pointed out about 14 other eagles in the area, hanging out in the trees. Wow! The water was pretty clear and there was a ton of things to see. That was absolutely a blast. Back on the boat I presented a session called Execution Plans: The Deep Dive (note the nautical theme). It seemed to go over well and I had several good questions come out of the session that will lead to new blog posts. After I presented, it was Aaron Bertrand's (blog|twitter) turn. He did a session on "What's New in Denali" that provided a lot of great information. He was able to incorporate new things straight out of Tech-Ed, so this was expanded beyond his usual presentation. The man really knows what he's talking about and communicates it well. Saturday we were travelling so there was time for a bunch of classes. Jeremiah Peschka (blog|twitter) did a great overview of some of the NoSQL databases and what they should be used for. The session was called "The Database is Dead" but it was really about how there are specific uses for these databases that SQL Server doesn't fill, but also that these databases can't replace SQL Server in other areas. Again, good material. Brent Ozar presented again with a session on Defensive Indexing. It was an overview of how indexes work and a deep dive into how to apply them appropriately in your databases to better support access. A good session, as you would expect. Then we pulled into Victoria, BC, in Canada and had a nice dinner with several of the Cruisers, including Denny Cherry (blog|twitter). After that it was back to Seattle on Sunday. By the way, the Science Fiction Museum in Seattle isn't a Science Fiction Museum any more. I was very disappointed to discover this. Overall, it was a great experience. I'm extremely appreciative of Red Gate for sending me and for Tim, Brent, Kendra and Jeremiah for having me. The other Cruisers were all amazing people and it was an honor & privilege to meet them and spend time with them. While this was a seriously fun time, it was also a very serious training opportunity with solid information coming from seasoned industry pros.

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• OT: Airlines and Podcasts

  - by Greg Low

  Those that know me know that I spend an inordinate amount of time on airlines. I also love podcasts, as you can tell from my www.sqldownunder.com site and show. So anything that combines the two is just awesome. Fly With Joe fits that perfectly. Joe D'Eon provides great insights in his show. I was sad last year that he hadn't posted many shows. I've also been quiet for a couple of months (but that's about to change with a bunch of SQL Server 2008 R2 shows). But I've been so pleased that Joe's got...(read more)

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• SQLCruise Alaska was Amazing

  - by AllenMWhite

  You'd think that providing in-depth SQL Server training on a cruise ship would be an excuse for a vacation disguised as a business trip, but you'd be wrong. This past week I traveled with the founders of SQLCruise, Tim Ford and Brent Ozar , along with other top professionals in the SQL Server world - Jeremiah Peschka , Kendra Little , Kevin Kline and Robert Davis - and me. The week began with Brent presenting a session on Plan Cache Analysis, which I plan to start using very soon. After Brent, Kevin...(read more)

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• SQLCruise Alaska was Amazing

  - by AllenMWhite

  You'd think that providing in-depth SQL Server training on a cruise ship would be an excuse for a vacation disguised as a business trip, but you'd be wrong. This past week I traveled with the founders of SQLCruise, Tim Ford and Brent Ozar , along with other top professionals in the SQL Server world - Jeremiah Peschka , Kendra Little , Kevin Kline and Robert Davis - and me. The week began with Brent presenting a session on Plan Cache Analysis, which I plan to start using very soon. After Brent, Kevin...(read more)

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• The Future of Air Travel: Intelligence and Automation

  - by BobEvans

  Remember those white-knuckle flights through stormy weather where unexpected plunges in altitude result in near-permanent relocations of major internal organs? Perhaps there’s a better way, according to a recent Wall Street Journal article: “Pilots of a Honeywell International Inc. test plane stayed on their initial flight path, relying on the company's latest onboard radar technology to steer through the worst of the weather. The specially outfitted Boeing 757 barely shuddered as it gingerly skirted some of the most ferocious storm cells over Fort Walton Beach and then climbed above the rest in zero visibility.” Or how about the multifaceted check-in process, which might not wreak havoc on liver location but nevertheless makes you wonder if you’ve been trapped in some sort of covert psychological-stress test? Another WSJ article, called “The Self-Service Airport,” says there’s reason for hope there as well: “Airlines are laying the groundwork for the next big step in the airport experience: a trip from the curb to the plane without interacting with a single airline employee. At the airport of the near future, ‘your first interaction could be with a flight attendant,’ said Ben Minicucci, chief operating officer of Alaska Airlines, a unit of Alaska Air Group Inc.” And in the topsy-turvy world of air travel, it’s not just the passengers who’ve been experiencing bumpy rides: the airlines themselves are grappling with a range of challenges—some beyond their control, some not—that make profitability increasingly elusive in spite of heavy demand for their services. A recent piece in The Economist illustrates one of the mega-challenges confronting the airline industry via a striking set of contrasting and very large numbers: while the airlines pay $7 billion per year to third-party computerized reservation services, the airlines themselves earn a collective profit of only $3 billion per year. In that context, the anecdotes above point unmistakably to the future that airlines must pursue if they hope to be able to manage some of the factors outside of their control (e.g., weather) as well as all of those within their control (operating expenses, end-to-end visibility, safety, load optimization, etc.): more intelligence, more automation, more interconnectedness, and more real-time awareness of every facet of their operations. Those moves will benefit both passengers and the air carriers, says the WSJ piece on The Self-Service Airport: “Airlines say the advanced technology will quicken the airport experience for seasoned travelers—shaving a minute or two from the checked-baggage process alone—while freeing airline employees to focus on fliers with questions. ‘It's more about throughput with the resources you have than getting rid of humans,’ said Andrew O'Connor, director of airport solutions at Geneva-based airline IT provider SITA.” Oracle’s attempting to help airlines gain control over these challenges by blending together a range of its technologies into a solution called the Oracle Airline Data Model, which suggests the following steps: • To retain and grow their customer base, airlines need to focus on the customer experience. • To personalize and differentiate the customer experience, airlines need to effectively manage their passenger data. • The Oracle Airline Data Model can help airlines jump-start their customer-experience initiatives by consolidating passenger data into a customer data hub that drives realtime business intelligence and strategic customer insight. • Oracle’s Airline Data Model brings together multiple types of data that can jumpstart your data-warehousing project with rich out-of-the-box functionality. • Oracle’s Intelligent Warehouse for Airlines brings together the powerful capabilities of Oracle Exadata and the Oracle Airline Data Model to give you real-time strategic insights into passenger demand, revenues, sales channels and your flight network. The airline industry aside, the bullet points above offer a broad strategic outline for just about any industry because the customer experience is becoming pre-eminent in each and there is simply no way to deliver world-class customer experiences unless a company can capture, manage, and analyze all of the relevant data in real-time. I’ll leave you with two thoughts from the WSJ article about the new in-flight radar system from Honeywell: first, studies show that a single episode of serious turbulence can wrack up $150,000 in additional costs for an airline—so, it certainly behooves the carriers to gain the intelligence to avoid turbulence as much as possible. And second, it’s back to that top-priority customer-experience thing and the value that ever-increasing levels of intelligence can deliver. As the article says: “In the cabin, reporters watched screens showing the most intense parts of the nearly 10-mile wide storm, which churned some 7,000 feet below, in vibrant red and other colors. The screens also were filled with tiny symbols depicting likely locations of lightning and hail, which can damage planes and wreak havoc on the nerves of white-knuckle flyers.”  (Bob Evans is senior vice-president, communications, for Oracle.)  

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• Airline mess - what a journey

  - by Mike Dietrich

  What a day, what a journey ... Flew this noon from Munich to Zuerich for catch my ongoing flight to San Francisco with Swiss. And that day did start very well as Lufthansa messed up the connection flight by 42 minutes for a 35 minute flight. And as I was obviously the only passenger connection to San Francisco nobody picked me up at the airplane to bring me directly to my connection as Swiss did for the 8 passengers connection to Miami. So I missed my flight. What a start - and many thanks to Lufthansa. I was not the only one missing a connection as Lufthansa/Swiss had canceled the flight before due to "technical problems". In Zuerich Swiss did rebook me via Frankfurt with Lufthansa to board a United Airlines flight to San Francisco. "Ouch" I thought. I had my share of experience with United already as they've messed up my luggage on the way to San Francisco some years ago and it took them five (!!!) days to fly my bag over and deliver it. But actually it was the only option today. So I said "Yes". A big mistake as I've learned later on. The Frankfurt flight was delayed as well "due to a late incoming aircraft". But there was plenty of time. And I went to the Swiss counter at the gate and let them check if my baggage is on that flight to Frankfurt. They've said "Yes". Boarding the plane with a delay of 45 minutes (the typical Lufthansa delay these days) I spotted my Rimowa trolley right next to the plane on the airfield. So I was sure that it will be send to Frankfurt. In Frankfurt I went to the United counter once it did open - had to go through the passport check they do for US flights as well - and they've said "Yes, your luggage is with us". Well ... Arriving in San Francisco with just a bit of a some minutes delay and a very fast immigration procedure I saw the first bags with Priority tags getting pushed to the baggage claim - but mine was not there. I did wait ... and wait ... and wait. Well, thanks United, you did it again!!! I flew twice in the past years United Airlines - and in both cases they've messed up my luggage on the way to San Francisco. How lovely is that ... Now the real fun started again as the lady at the "Lost and Found" counter for luggage spotted my luggage in her system in Zuerich - and told me it's supposed to be sent with LH1191 to Frankfurt on Sept 27. But this was yesterday in Europe - it's already Sept 28 - and I saw my luggage in front of the airplane. So I'd suppose it's in Frankfurt already. But what could she do? Nothing but doing the awful paperwork. And "No Mr Dietrich, we don't call international numbers". Thank you, United. Next time I'll try to get a contract for a US land line in advance. They can't even tell you which plane will bring your luggage. It may be tomorrow with UA flight arriving around 4pm in SFO. I'm looking forward to some hours in the wonderful United Airlines call center waiting line. Last time I did spend 60-90 minutes every day until I got my luggage. If it takes again that long then OOW will be over by then. I love airline travel - and especially with United Airlines. And by the way ... they gave us these nice fancy packages during the flight:  That looks good - what's in that box??? Yes, really ... a bag of potato chips. Pure fat - very healthy.  I doubt that I'll ever fly United Airlines again!!!

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• I Hereby Resolve… (T-SQL Tuesday #14)

  - by smisner

  It’s time for another T-SQL Tuesday, hosted this month by Jen McCown (blog|twitter), on the topic of resolutions. Specifically, “what techie resolutions have you been pondering, and why?” I like that word – pondering – because I ponder a lot. And while there are many things that I do already because of my job, there are many more things that I ponder about doing…if only I had the time. Then I ponder about making time, but then it’s back to work! In 2010, I was moderately more successful in making time for things that I ponder about than I had been in years past, and I hope to continue that trend in 2011. If Jen hadn’t settled on this topic, I could keep my ponderings to myself and no one would ever know the outcome, but she’s egged me on (and everyone else that chooses to participate)! So here goes… For me, having resolve to do something means that I wouldn’t be doing that something as part of my ordinary routine. It takes extra effort to make time for it. It’s not something that I do once and check off a list, but something that I need to commit to over a period of time. So with that in mind, I hereby resolve… To Learn Something New… One of the things I love about my job is that I get to do a lot of things outside of my ordinary routine. It’s a veritable smorgasbord of opportunity! So what more could I possibly add to that list of things to do? Well, the more I learn, the more I realize I have so much more to learn. It would be much easier to remain in ignorant bliss, but I was born to learn. Constantly. (And apparently to teach, too– my father will tell you that as a small child, I had the neighborhood kids gathered together to play school – in the summer. I’m sure they loved that – but they did it!) These are some of things that I want to dedicate some time to learning this year: Spatial data. I have a good understanding of how maps in Reporting Services works, and I can cobble together a simple T-SQL spatial query, but I know I’m only scratching the surface here. Rob Farley (blog|twitter) posted interesting examples of combining maps and PivotViewer, and I think there’s so many more creative possibilities. I’ve always felt that pictures (including charts and maps) really help people get their minds wrapped around data better, and because a lot of data has a geographic aspect to it, I believe developing some expertise here will be beneficial to my work. PivotViewer. Not only is PivotViewer combined with maps a useful way to visualize data, but it’s an interesting way to work with data. If you haven’t seen it yet, check out this interactive demonstration using Netflx OData feed. According to Rob Farley, learning how to work with PivotViewer isn’t trivial. Just the type of challenge I like! Security. You’ve heard of the accidental DBA? Well, I am the accidental security person – is there a word for that role? My eyes used to glaze over when having to study about security, or  when reading anything about it. Then I had a problem long ago that no one could figure out – not even the vendor’s tech support – until I rolled up my sleeves and painstakingly worked through the myriad of potential problems to resolve a very thorny security issue. I learned a lot in the process, and have been able to share what I’ve learned with a lot of people. But I’m not convinced their eyes weren’t glazing over, too. I don’t take it personally – it’s just a very dry topic! So in addition to deepening my understanding about security, I want to find a way to make the subject as it relates to SQL Server and business intelligence more accessible and less boring. Well, there’s actually a lot more that I could put on this list, and a lot more things I have plans to do this coming year, but I run the risk of overcommitting myself. And then I wouldn’t have time… To Have Fun! My name is Stacia and I’m a workaholic. When I love what I do, it’s difficult to separate out the work time from the fun time. But there are some things that I’ve been meaning to do that aren’t related to business intelligence for which I really need to develop some resolve. And they are techie resolutions, too, in a roundabout sort of way! Photography. When my husband and I went on an extended camping trip in 2009 to Yellowstone and the Grand Tetons, I had a nice little digital camera that took decent pictures. But then I saw the gorgeous cameras that other tourists were toting around and decided I needed one too. So I bought a Nikon D90 and have started to learn to use it, but I’m definitely still in the beginning stages. I traveled so much in 2010 and worked on two book projects that I didn’t have a lot of free time to devote to it. I was very inspired by Kimberly Tripp’s (blog|twitter) and Paul Randal’s (blog|twitter) photo-adventure in Alaska, though, and plan to spend some dedicated time with my camera this year. (And hopefully before I move to Alaska – nothing set in stone yet, but we hope to move to a remote location – with Internet access – later this year!) Astronomy. I have this cool telescope, but it suffers the same fate as my camera. I have been gone too much and busy with other things that I haven’t had time to work with it. I’ll figure out how it works, and then so much time passes by that I forget how to use it. I have this crazy idea that I can actually put the camera and the telescope together for astrophotography, but I think I need to start simple by learning how to use each component individually. As long as I’m living in Las Vegas, I know I’ll have clear skies for nighttime viewing, but when we move to Alaska, we’ll be living in a rain forest. I have no idea what my opportunities will be like there – except I know that when the sky is clear, it will be far more amazing than anything I can see in Vegas – even out in the desert - because I’ll be so far away from city light pollution. I’ve been contemplating putting together a blog on these topics as I learn. As many of my fellow bloggers in the SQL Server community know, sometimes the best way to learn something is to sit down and write about it. I’m just stumped by coming up with a clever name for the new blog, which I was thinking about inaugurating with my move to Alaska. Except that I don’t know when that will be exactly, so we’ll just have to wait and see which comes first!

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• Fluent Nhibernate causes System.IndexOutOfRangeException on Commit()

  - by Moss

  Hey there. I have been trying to figure out how to configure the mapping with both NH and FluentNH for days, and I think I'm almost there, but not quite. I have the following problem. What I need to do is basically map these two entities, which are simplified versions of the actual ones. Airlines varchar2(3) airlineCode //PK varchar2(50) Aircraft varchar2(3) aircraftCode //composite PK varchar2(3) airlineCode //composite PK, FK referencing PK in Airlines varchar2(50) aircraftName My classes look like class Airline { string AirlineCode; string AirlineName; IList<Aircraft> Fleet; } class Aircraft { Airline Airline; string AircraftCode; string AircraftName; } Using FluentNH, I mapped it like so AirlineMap Table("Airlines"); Id(x => x.AirlineCode); Map(x => x.AirlineName); HasMany<Aircraft>(x => x.Fleet) .KeyColumn("Airline"); AircraftMap Table("Aircraft"); CompositeId() .KeyProperty(x => x.AircraftCode) .KeyReference(x => x.Airline); Map(x => x.AircraftName); References(x => x.Airline) .Column("Airline"); Using Nunit, I'm testing the addition of another aircraft, but upon calling transaction.Commit after session.Save(aircraft), I get an exception: "System.IndexOutOfRangeException : Invalid index 22 for this OracleParameterCollection with Count=22." The Aircraft class (and the table) has 22 properties. Anyone have any ideas?

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• Spoof user agent for GoGo Inflight Internet?

  - by AndyL

  Is it possible to trick the GoGo Inflight WiFi on airlines into thinking that you have a mobile device instead of a laptop? It seems like most airlines that offer in flight wireless these days use GoGo. They offer different pricing for mobile and laptops. It seems like they are checking the browser's user agent. Out of curiosity, is it possible to use a Firefox extension like this one to spoof the user-agent and allow a laptop to access the internet under a GoGo mobile plan? How would GoGo handle something like an IMAP email client, like Thunderbird. Do IMAP clients have a user-agent field as well that would normally identify whether the mail client is running on a laptop or mobile device?

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• Spoof user agent for GoGo Inflight Internet?

  - by AndyL

  Is it possible to trick the GoGo Inflight WiFi on airlines into thinking that you have a mobile device instead of a laptop? It seems like most airlines that offer in flight wireless these days use GoGo. They offer different pricing for mobile and laptops. It seems like they are checking the browser's user agent. Out of curiosity, is it possible to use a Firefox extension like this one to spoof the user-agent and allow a laptop to access the internet under a GoGo mobile plan? How would GoGo handle something like an IMAP email client, like Thunderbird. Do IMAP clients have a user-agent field as well that would normally identify whether the mail client is running on a laptop or mobile device?

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• How to improve performance of map that loads new overlay images

  - by anthonysomerset

  I have inherited a website to maintain that uses a html map overlaying a real map to link specific countries to specific pages. previously it loaded the default map image, then with some javascript it would change the image src to an image with that particular country in a different colour on mouseover and reset the image source back to the original image on mouse out to make maintenance (adding new countries) easier i made the initial map a background image by utilising some CSS for the div tag, and then created new images for each country which only had that countries hightlight so that the images remain fairly small. this works great but theres one issue which is particularly noticeable on slower internet connections when you hover over a country if you dont have the image file in your browser cache or downloaded it wont load the image unless you hover over another country and then back onto the first country - i guess this is due to the image having to manually be downloaded on first hover. My question: is it possible to force the load of these extra images AFTER the page and all the other assets have finished loading so that this behaviour is all but eliminated? the html code for the MAP is as follows: <div class="gtmap"><img id="Image-Maps_6200909211657061" src="<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png" usemap="#Image-Maps_6200909211657061" alt="We offer Guided Motorcycle Tours all around the world" width="615" height="296" /> <map id="_Image-Maps_6200909211657061" name="Image-Maps_6200909211657061"> <area shape="poly" coords="511,134,532,107,542,113,520,141" href="/guided-motorcycle-tours-japan/" alt="Guided Japan Motorcycle Tours" title="Japan" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-japan.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="252,61,266,58,275,64,262,68" href="/guided-motorcycle-tour.php?iceland-motorcycle-adventure-39" alt="Guided Iceland Motorcycle Tours" title="Iceland" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-iceland.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="587,246,597,256,577,279,568,270" href="/guided-motorcycle-tour.php?new-zealand-south-island-adventure-10" alt="New Zealand Guided Motorcycle Tours" title="New Zealand" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-nz.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="418,133,412,145,412,154,421,178,430,180,430,166,443,154,443,145,438,144,433,142,430,138,431,130,430,129,425,128" href="/guided-motorcycle-tours-india/" alt="India Guided Motorcycle Tours" title="India" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-india.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="460,152,466,149,474,165,470,171,466,161" href="/guided-motorcycle-tours-laos/" alt="Laos Guided Motorcycle Tours" title="Laos" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-laos.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="468,179,475,166,468,152,475,152,482,169" href="/guided-motorcycle-tour.php?indochina-motorcycle-adventure-tour-32" onClick="javascript: pageTracker._trackPageview('/internal-links/guided-tours/map/vietnam');" alt="Vietnam Guided Motorcycle Tours" title="Vietnam" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-viet.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="330,239,337,235,347,226,352,233,351,243,344,250,335,253,327,255,323,249,322,242,323,241" href="/guided-motorcycle-tours-southafrica/" alt="South Africa Guided Motorcycle Tours" title="South Africa" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-sa.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="290,77,293,86,298,96,286,102,285,97,285,89,282,84,282,79" href="/guided-motorcycle-tour.php?great-britain-isle-of-man-scotland-wales-uk-18" alt="United Kingdom" title="United Kingdom Guided Motorcycle Tours" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-uk.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="357,118,368,118,369,126,345,129,338,125,338,117,342,115,348,116" href="/guided-motorcycle-tour.php?explore-turkey-adventure-45" alt="Turkey" title="Turkey Guided Motorcycle Tours" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-turkey.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="206,95,193,101,185,101,178,106,165,111,157,109,147,105,134,103,121,103,107,103,96,103,86,104,81,99,77,91,70,83,62,79,60,72,61,64,59,57,60,51,71,50,83,49,95,50,107,54,117,53,129,47,137,36,148,37,163,38,177,44,187,54,195,60,184,72,191,80,200,87" href="/guided-motorcycle-tours-canada/" alt="Guided Canada Motorcycle Tours" title="Canada" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-canada.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="61,75,60,62,60,55,59,44,51,44,43,43,36,42,28,43,23,48,17,51,15,62,19,74,27,79,19,83,16,93,35,83,43,77,50,75,55,75" href="/guided-motorcycle-tours-alaska/" alt="Guided Alaska Motorcycle Tours" title="Alaska" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-alaska.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="82,101,99,101,133,101,148,105,161,110,172,106,187,100,180,113,171,122,165,131,159,149,147,141,137,140,129,147,120,141,112,138,103,137,93,132,86,122,86,112,86,106" href="/guided-motorcycle-tours-usa/" alt="USA Guided Motorcycle Tours" title="USA" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-usa.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="178,225,180,214,175,208,174,204,178,198,174,193,167,192,157,199,158,204,164,211,167,218" href="/guided-motorcycle-tour.php?peru-machu-picchu-adventure-25" alt="Peru Guided Motorcycle Tours" title="Peru" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-peru.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="172,226,169,239,166,256,166,267,164,279,171,277,174,262,175,250,179,234,180,225,176,224" href="/guided-motorcycle-tours-chile/" alt="Guided Chile Motorcycle Tours" title="Chile" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-chile.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="199,260,194,261,187,265,184,276,183,296,170,292,168,282,174,270,174,257,177,245,180,230,190,228,205,237,199,245" href="/guided-motorcycle-tours-argentina/" alt="Guided Argentina Motorcycle Tours" title="Argentina" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-arg.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> </map> </div> The <?php echo cdnhttpsCheck(); ?> is just a site specific function that gets the correct web domain/url from a config file to load resources from CDN where possible (eg all non HTTPS requests) We are loading Jquery at the bottom of the HTML if anybody wonders why it is missing from the code snippet for reference, the page with the map in question is found here: http://www.motoquest.com/guided-motorcycle-tours/

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• The Science Behind Salty Airline Food

  - by Jason Fitzpatrick

  In this collection, Artist Signe Emma combines a scientific overview of the role salt plays in airline food with electron microscope scans of salt crystals arranged to look like the views from an airplane–a rather clever and visually stunning way to deliver the message. Attached to the collection is this explaination of why airlines load their snacks and meals with salt: White noise consists of a random collection of sounds at different frequencies and scientists have demonstrated that it is capable of diminishing the taste of salt. At low-pressure conditions, higher taste and odour thresholds of flavourings are generally observed. At 30.000 feet the cabin humidity drops by 15%, and the lowered air pressure forces bodily fluids upwards. With less humidity, people have less moisture in their throat, which slows the transport of odours to the brains smell and taste receptors. That means that if a meal should taste the same up in the air, as on ground it needs 30% of extra salt. To combat the double assault on our sense of taste, the airlines boost the salt content to compensate. For more neat microscope scans as high-altitude view photographs, hit up the link below. How to Play Classic Arcade Games On Your PC How to Use an Xbox 360 Controller On Your Windows PC Download the Official How-To Geek Trivia App for Windows 8

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• Digital HD Transition

  - by Bill Evjen

  The HD Experience Roughly 53% of the viewing public has HD capable devices in their home 24% think they are watching HD while they have no subscription to any HD content Today’s HD Considerations Choices abound: format resolution – 720p, 1080i/p frame rates compression and wrapping audio compression and delivery metadata packaging, delivery, and usage content delivery protocols Metadata is going to be a part of the overall experience With emerging technologies: Super Hi-Vision (SHV, UHDTV 4320p), 3D HEVC/H.265, WEBM/VP8 HDBaseT, P2PTV Dolby Pulse/HE-AAC Industry standardization Metadata registration, packaging, and delivery standards Improved picture and sound quality is a logical next step but we need to also think about the end to end viewing experience including; 3D video and audio content Mixed-mode viewing to bring interactive and immersive experiences Content Transportability both on-to and off-of the aircraft High Definition Standardization Analog switch off around the world DTV transition completed: 17 countries DTV transition in progress: 45 countries The EU has mandated the end of 2012 as the final date for Analog Switch Off D-Cinema was standardized by SMPTE in 2006 Airlines are installing HD displays today Passengers are bringing their own devices now HD TV on airlines are getting bigger and bigger – bigger than SD was – now up to 23” Gray scale data input for color – 6 to 8 bit Contrast – 400 to 700 Backlit – LED Encryption – can it be the same for HD? PPV in the cabin?

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• My “SQL Server” Goals for 2011

  - by NeilHambly

  Having Read a few blogs on various SQL people setting their "Goals" for the Year ahead, and having some clearly defined SQL based goals already in mind. I have decided to share these for others to see and ask me from time-time how I'm progressing with them, so although no particular priorities in mind here are my chosen goals for 2011 SQL conferences & Training Events · SQLCruise (June 2011) Alaska - I'm booked on this one already!! · SQL Master Week # 1 ( April/May 2011) Master...(read more)

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• SQL Saturday #162 Cambridge

  - by Most Valuable Yak (Rob Volk)

  Despite the efforts of American Airlines, this past weekend I attended the first SQL Saturday in the UK!  Hosted by the SQLCambs Chapter of PASS and organized by Mark (b|t) & Lorraine Broadbent, ably assisted by John Martin (b|t), Mark Pryce-Maher (b|t) and other folks whose names I've unfortunately forgotten, it was held at the Crowne Plaza Hotel, which is completely surrounded by Cambridge University. On Friday, they presented 3 pre-conference sessions given by the brilliant American Cloud & DBA Guru, Buck Woody (b|t), the brilliant Danish SQL Server Internals Guru, Mark Rasmussen (b|t), and the brilliant Scottish Business Intelligence Guru and recent Outstanding Pass Volunteer, Jen Stirrup (b|t).  While I would have loved to attend any of their pre-cons (having seen them present several times already), finances and American Airlines ultimately made that impossible.  But not to worry, I caught up with them during the regular sessions and at the speaker dinner.  And I got back the money they all owed me.  (Actually I owed Mark some money) The schedule was jam-packed even with only 4 tracks, there were 8 regular slots, a lunch session for sponsor presentations, and a 15 minute keynote given by Buck Woody, who besides giving an excellent history of SQL Server at Microsoft (and before), also explained the source of the "unknown contact" image that appears in Outlook.  Hint: it's not Buck himself. Amazingly, and against all better judgment, I even got to present at SQL Saturday 162!  I did a 5 minute Lightning Talk on Regular Expressions in SSMS.  I then did a regular 50 minute session on Constraints.  You can download the content for the regular session at that link, and for the regular expression presentation here. I had a great time and had a great audience for both of my sessions.  You would never have guessed this was the first event for the organizers, everything went very smoothly, especially for the number of attendees and the relative smallness of the space.  The event sponsors also deserve a lot of credit for making themselves fit in a small area and for staying through the entire event until the giveaways at the very end. Overall this was one of the best SQL Saturdays I've ever attended and I have to congratulate Mark B, Lorraine, John, Mark P-M, and all the volunteers and speakers for making this an astoundingly hard act to follow!  Well done!

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• BI&EPM in Focus April 2012

  - by Mike.Hallett(at)Oracle-BI&EPM

  General News Oracle OpenWorld call for papers now open, now through April 9 (link) Oracle Announces Availability of Oracle Exalytics In-Memory Machine (link) Oracle EPM and BI Support Newsletter Current Edition - Volume 3 : March 2012 (link) Customers Asiana Airlines Improves Passenger Management with Near-Real-Time Reservation and Ticketing Information  Centraal Boekhuis Delivers Faster with Oracle BI 11g Essatto Software Speeds Data Aggregation Tenfold; Integrates BI, Performance Management, and Data Warehousing for Midsize Businesses Grupo WTorre Supports Management's Decision-Making with OBIEE, Ensuring Uniform, Reliable, and Consistent Data Indian Overseas Bank Cuts Planning Schedule by 45 Worker Days per Year, Assesses Market Risk Instantly with Business Intelligence System Kentucky Community and Technical College System Enables Data-Driven Decision-Making Using Integrated System with Management Dashboards National Australia Bank Achieves 200% ROI, Improves Data Quality and Reporting Integrity with Oracle Hyperion DRM R.L. Polk & Co. Enhances Business Intelligence Capabilities, Optimizes System Performance with Extreme Analytics Machine Test ResCare, Inc. Transforms Reporting to Improve Healthcare Service Performance with Oracle Business Analytics  Rochester City School District Uses OBIEE to Track Student Achievement, Identify Areas for Improvement, Accelerate Reporting  Société Générale Standardizes, Accelerates, and Improves Budget Planning Accuracy across Global Enterprise The State Accounting Office of Georgia Integrates Financial Information, Shortens Financial Closings and Streamlines Reporting across 175 Organizations   Events 4-day Oracle Real-Time Decisions Hands-on Technical Workshop for Partners (PTS, Free) May 14-17, 2012: Colombes, Paris, France Nordic events : “Latest Release of Oracle Hyperion EPM and BI Suites Helps Organizations Plan through Uncertainty, Improve Decision-Making and Meet Regulatory Requirements” (April 17, Sweden | April 18, Norway | April 19, Denmark | April 24, Finland) Webcast Replay from Balaji Yelamanchili and Paul Rodwick: “Analytics Without Limits - The Latest on Oracle Exalytics In-Memory Machine and Oracle Business Intelligence”  (link)  Wednesday, April 04, 2012: Business Analytics launch webcast: Invite your customers to register (link) Big Data Online Forum now available on Demand (link)  Enterprise Performance Management Webcast Replay: Accurate Forecasting within the Business Planning Cycle (link) Oracle Hyperion Profitability and Cost Management (HPCM) Master Support Note (link) Business  Intelligence Whitepaper: Driving Innovation Through Analytics (link) Gartner: CIOs Identify BI as the No. 1 Technology Priority for 2012 (link) Webcast Replay: Exalytics in Action: Airlines, US Census and Federal Spending Demo Applications  (link) NEWLY RELEASED Walk-in Video for Exalytics - Use This to Start Customer/Partner Meetings! (link) IDC Insight Paper: “Oracle's All-Out Assault on the Big Data Market: Offering Hadoop, R, Cubes, and Scalable IMDB in Familiar Packages” (link) System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 Certification Matrix now published to include OBIEE 11.1.1.6.0 (link) Maintenance Release Guide (List of Bugs Fixed) for Oracle Business Intelligence Enterprise Edition (OBIEE) 11.1.1.6.0  (link) OBIEE 11.1.1.6: Is OBIEE 11.1.1.6 Certified With OBI Apps 7.9.6.3?  (link) Information Center: Troubleshooting Oracle Business Intelligence Applications (support login req'd)  (link)      

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• Taking Linux into the Wild Woods

  <b>Raiden's Realm:</b> "One of the things that's been wandering around my mind lately (one of thousands) is the thought of the wild woods. In other words, places in the world that are away from civilization, away from the normal creature comforts of daily life, such as areas in Northern Canada, Alaska, Siberia, sections of Africa, and others like that."

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• Oracle SOA Suite - Highlighted Travel and Transportation Customer References

  - by Bruce Tierney

  0 0 1 1137 6483 - 54 15 7605 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Next in this series on industry-specific highlights of Oracle SOA Suite customers is the Travel and Transportation industry.  If you are in the travel or transportation industry, take a look at how these Oracle SOA Suite integration customers have addressed common business requirements to enable better customer service, lower costs, and deliver new business services. For example, All Nippon Airways (ANA) has significantly lowered management costs associated with their hybrid on-premise/cloud ticketing system deployments for domestic and international flights. Their lead-time for changes or new applications has been greatly reduced compared to their old mainframe-based systems, enabling ANA to rapidly develop new services in response to changing market needs. Another example is Schneider National, a leading provider of truckload logistics, and how they have integrated Oracle E-Business Suite, Siebel CRM, Oracle Transportation Management and customers applications using Oracle SOA Suite. Schneider National has 400 BPEL processes that generate over 60 million composite instances over five SOA clusters.  Take a deeper look into any of these case studies, videos, and Oracle Magazine articles that closely align with your industry:  Customers fly and airline succeeds with an IT transformation. Company:  All Nippon Airways  Customer Oracle or Profit Magazine Article   |   Travel and Transportation   |   Published on January 06, 2014 Any successful business must ensure ongoing customer satisfaction, respond to increased competition, and minimize costs. Running a successful airline in today’s economic climate requires all of those things, as well a... Openmatics Revolutionizes Fleet Management with Standards-Based Vehicle Telematics Platform New Company:  Openmatics s.r.o.  Customer Snapshot   |   Automotive   |   Published on May 20, 2014 Openmatics uses Oracle WebCenter Portal and Oracle Application Development Framework as a foundation for Openmatics, a vehicle telematics service for next-generation fleet management. It integrated its own app shop wi... Future Proof: To keep pace with mobile, social, and location-based services, smart technologists are using middleware to innovate Company:  SFpark  Customer Oracle or Profit Magazine Article   |   Professional Services   |   Published on August 01, 2012 Oracle Fusion Middleware is at the heart of a recently completed and very ambitious project to change how people handle the challenge of finding a parking space in San Francisco, California. “Parking is a universal is... Globalia Corporación Empresarial Accelerates Hotel Bookings, Boosts Sales by 40% with In-Memory Data Grid Solution Company:  Globalia Corporación Empresarial S.A.  Customer Snapshot   |   Travel and Transportation   |   Published on April 29, 2013 Globalia Corporación Empresarial S.A. deployed Oracle Coherence to reengineer the group’s core system for hotel bookings, now serving booking requests involving 80 hotels within an average response time of 100 millise... Choice Hotels Uses Oracle SOA Suite and Oracle BPM Suite to Modernize Global IT Architecture Company:  Choice Hotels  Press Release   |   Travel and Transportation   |   Published on August 07, 2012 Choice Hotels International, one of the largest and most successful hotel franchises in the world, has implemented Oracle SOA Suite and Oracle BPM Suite. Sascar Consolidates Fleet Management Infrastructure and Accelerates Customers’ Data Access Company:  Sascar  Customer Case Study   |   Travel and Transportation   |   Published on February 07, 2014 Description – Sascar used Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud and Oracle WebLogic Suite 11g to consolidate fleet management and perform real-time vehicle tracking 4x faster. Directorate General of Civil Aviation Streamlines Key Aviation Applications Access, Improves Productivity and Reduces Maintenance Costs Company:  Directorate General of Civil Aviation (DGAC)  Customer Snapshot   |   Travel and Transportation   |   Published on May 24, 2013 With Oracle Fusion Middleware, the Directorate General of Civil Aviation (DGAC) provided its 12,500 employees a virtual office environment that integrates team workspaces, business applications, and e-mails within a n... Schneider National Implements Next-Generation IT Infrastructure to Continue Leadership in Transportation and Logistics Industry Company:  Schneider National, Inc.  Customer Snapshot   |   Travel and Transportation   |   Published on February 26, 2013 Schneider National, Inc. deployed Oracle applications, Oracle Fusion Middleware, and Oracle development tools as the foundation for its next-generation IT environment, which is driving new levels of efficiency, profit... DGAC Cuts Subscription Costs with Oracle Company:  DGAC  Video   |   Travel and Transportation   |   Published on October 31, 2012 Using Oracle WebCenter Portal, Oracle SOA Suite, and Oracle Exalogic, DGAC reduces the cost of subscriptions to newsletters and provide to its 12,500 employees a collaborative workspace portal. Asiana Airlines Builds PIP System with Oracle Solutions Company:  Asiana Airlines  Video   |   Travel and Transportation   |   Published on July 26, 2012 With Oracle Exalogic and the Oracle SOA Suite, Asiana Airlines builds a passenger service integrated platform providing various services such as integration between its interface and internal systems and a data wareho... Choice Hotels Reduces Time to Market with Oracle WebCenter Company:  Choice Hotels  Video   |   Travel and Transportation   |   Published on April 11, 2014 Using Oracle WebCenter and Oracle SOA standardization, Choice Hotels consolidated multiple platforms, reduced IT dependency and realized tremendous benefits in total cost of ownership and faster time to market support... An Interview with Schneider National's Judy Lemke Company:  Schneider National  Video   |   Travel and Transportation   |   Published on December 17, 2013 Judy Lemke talks with Mark Sunday about the challenges Schneider National faced and how they overcame them through a companywide transformational change. For more details on these case studies, you can use this pre-filtered search on “Travel and Transportation” / “Middleware” / “Service Oriented Architecture” or browse on your own at www.oracle.com/customers

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• Create a Loyalty Program That Sticks - Thursday 30 Minute Webcast

  - by Charles Knapp

  Loyalty programs don't necessarily translate into loyal or profitable customers. What are market leaders doing to retain customers? Webcast Alert: Live complimentary webcast, Creating a Holistic Loyalty Program That Sticks, on Thursday, 11/15 at 1:00-1:30 pm EST. Southwest Airlines joins 1to1 Media to share insights on developing loyalty programs that are focused on customer needs and preferences. Hope to see you there! 

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• How do I make this ad execution?

  - by Maggie

  I am doing research on replicating an ad execution - http://www.digitalbuzzblog.com/gol-airlines-mobile-controlled-banner-game/ It's a simple "game" involving using the phone as a forward/back/left/right controller for a car in flash on the internet. I've started reading on P2P, but I'm finding such a vast amount of information and non specific to what I need that it's hard for me to sort through. Does anyone know any tutorials or can shed some light on how I might go about making a very simple mobile controller for a flash game?

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• Departures from Origins and Arrivals at Destinations

  A suggested design for creating flight schedules makes querying easy. Includes basic airport and airlines data. Get started now with this tricky query problem. Make working with SQL a breezeSQL Prompt 5.3 is the effortless way to write, edit, and explore SQL. It's packed with features such as code completion, script summaries, and SQL reformatting, that make working with SQL a breeze. Try it now.

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• Different Flavors of Leases Back On

  - by Theresa Hickman

  Given the continued interest regarding the proposed changes to Lease Accounting, I decided to write another entry on this controversial topic with colorful commentary from our resident accounting expert, Seamus Moran. Background (A History Lesson) Back in 1976, the FASB issued FAS 13, “Accounting for Leases” that permitted leases to be either an operating lease or capital (finance) lease. In substance, operating leases are a form of off-balance sheet financing. According to Seamus, operating leases date back to the launch of the Boeing 707 in the 1950s.  Because the aircraft was so much more expensive than previous aircrafts, the industry came up with the operating lease concept to accommodate these jet liners that dominated air transport.  How it worked was the bank would buy the plane and lease it to the airline.  Because the bank never controlled or flew the plane, they never placed the asset on their balance sheet, and because the airline never owned the plane, they didn’t place it on their balance sheet either. They simply treated the monthly lease payments as rental expenses on the P&L.   August 2010 Original Lease Accounting Changes In August 2010, FASB and IASB decided to overhaul lease accounting as part of their joint commitment “to insure that investors and other users of financial statements are provided useful, transparent, and complete information about leasing transactions in the financial statements.”  Some say that the current lease accounting standards are broken because it keeps assets off the balance sheet, hidden from investors’ view. The original proposal abolished operating leases and only permitted capital leases where all leases would be recorded on the balance sheet as assets and liabilities. The asset side would reflect the right to use the asset for the leased term, and the liability side would reflect the obligation to make lease payments.   Why Companies Were Freaking Out According to the SEC, the financial impact of the aforementioned lease changes was estimated to add more than $1.3 trillion of operating lease obligations to corporate balance sheets. Many companies in various industries, especially retail, are concerned because the changes are significant and will impact existing leases with no grandfather clause for existing operating leases. Of course, the banks and airlines I mentioned earlier really hate this because neither wants to report the airplane (now costing around $60 M) as an asset. Regular companies were concerned that they would have to report routine short term leases of real estate or equipment as fixed assets, even though they were really just longer term rentals.  One company we spoke to leased roadside billboards, and really did not consider them to be fixed assets in any way. Obviously, these changes would have had a profound and lasting effect on a company’s financial and real estate strategies and significantly impact its financial statements.  Financial statements would show higher depreciation and interest expense with significantly higher total assets and debt. In terms of financial metrics, they’re negatively impacted. It would raise a company’s debt-to-capital ratio to reflect the higher debt compared to equity, it would negatively impact their return-on-assets because now companies will appear more asset intensive, and it will decrease EPS, lowering shareholder ROI. Feb. 2011 Recent Update The comment period on leases closed in December 2010. The FASB and the IASB have met several times since then and published their initial responses to the input they received from the various interested parties.  They are “redeliberating” the principles involved in Lease Accounting.  Some of the issues they are looking at include: The core definition of a lease.  This will articulate principles on what is a lease and what is “not-a-lease.” One theory or supposition is that they might define a lease as the transfer of certain but not all major ownership attributes for a certain period of time.  So a year’s lease of an aircraft might be a “lease,” but a year’s lease of half a floor in an office building would be “not-a-lease.”  The ownership attributes transferred from the core owner to the user are different; the airline must maintain, paint, and do whatever it needs to do on the aircraft. However, the office renter will have strictly limited rights in respect to the rented space. The differences between a lease contract and service contract.  Even if they call them “leases” for the purpose of commercial law, a service contract might not be accounted for as a lease. The accounting to be done by the lessee.  They would define when the bank or landlord would retain the asset on their balance sheet, and perhaps by implication, when the lessor would not need to include the asset on theirs.  So if the finance house keeps the airplane or office on their balance sheet, the tenant doesn’t need to.  I’m not sure that I can draw the opposite conclusion where the finance house doesn’t report but the tenant must. The difference, if any, between a financing lease and other leases, and the implications to the accounting. The present value calculation when renewable terms exist. They have reduced the circumstances in which one must look at the renewable terms of a lease in calculating the present value.  In most circumstances, you will use the lease term rather than the potential renewable term. Their latest discussion this past week with the contents of the discussion was not available at the time of me writing this entry.  For more details, the results of the discussions are posted on both the FASB and the IASB websites. Implied Software Changes Whatever the final rules turn out to be, all ERP systems, such as Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards, and Oracle Hyperion will need to change their software to accommodate the new rules. The following lists some changes that might have to be made to accounting software depending on what the final standards will be in June 2011: Lease tracking may require modifications with tracking of additional lease details that might require a centralized repository to maintain Accounting may need to be modified as there are many changes to how capital leases and the new “other than finance” leases are accounted for both on the lessee and lessor side.  For example, valuation, amortization, and disclosure will be considerably different requiring different types of data to be captured. Companies may need to modify their chart of accounts depending on how they want to track leases, which could then impact financial reporting and consolidation Business processes may require changes which could then impact internal controls Software applications may need to perform more advanced computations on leases Reports and KPIs may need to reflect new operating metrics Hold Onto Your Seats           Before you redo all your lease agreements and call your software vendors asking when the changes to the software will be made, remember that the rules are not finalized yet, and from appearances, will not reflect the proposals in the exposure draft.  Not only are there objections to putting the operating lease assets on anyone’s balance sheet, there are lots of objections to subjectivity and the data required for the valuation.  According to Seamus, there is huge opposition from New York bankers, the airlines, the EU, the Communist Party of China (since it impacts their exporting business), and Republicans (hearing complaints from small and large businesses). Even if everyone can agree on the proposed changes, 2013 might be the earliest that companies would need to change how they report leases. The Boards will finish their deliberations in April, May or June 2011.  As we’ve seen with other Exposure Drafts, if the changes are minor and the principles met the General Acceptance consensus criteria, the Standard could be finalized at that time.  However, if substantial changes are made, a fresh exposure draft, comment period, and review period might be involved, too. Seamus added an interesting perspective. Even if the proposed changes do pass, don’t you think our customers, such as Boeing, GE Capital, United Airlines, etc. will be clever enough to come up with a new kind of financing arrangement that complies with the new accounting? How about the large retail customers, such as Best Buy and Macerich? Don’t you think they might simply cut deals around retail locations with new contracts that prevent their leases from being capital leases? Instead of blindly adapting the software to meet the principles outlined in the final standard, our software needs to accommodate how businesses will respond to the new rules. We cannot know our customers’ responses until the rules are finalized. Oracle is aware of the potential changes and is staying abreast of the developments through our domain expertise staff, our relationship with customers, our market awareness, and, of course, our relationships with the Big 4. This is part of our normal process with respect to worldwide regulatory compliance. Oracle products have been IFRS and GAAP compliant for years and we will continue to maintain those standards going forward.

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