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• How to Diagnose a Pre-Operating System Load or Hardware Issue

  - by soandos

  How can I find out if my problem is hardware based? If it is, how can I figure out what component is to blame How can I fix other pre-operating system issues? As an aside, what are all of these components responsible for, and if they break, what can go wrong? (This question comes up frequently, and the suggested solutions are usually the same. This community wiki is an attempt to serve as the definitive, most comprehensive answer possible. Feel free to add your contributions via edits.)

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• Tools to diagnose Ubuntu problems

  - by Luis Alvarado

  Over time a user will have several problems with Ubuntu as any other OS in the world. What tools and terminal commands exist in Ubuntu to help diagnose how the problem occurred and help solve it if it can be done. Problems like: Ubuntu Freezes after X time or when using Y app Ubuntu rebooted/hibernated/suspended all by itself Ubuntu not showing video or video has problems Ubuntu not making any sound or sound has problems Ubuntu not reading X drive (Pen drive, Internal Drive, External Drive...) Ubuntu slow Ubuntu not working with X hardware when connected Ubuntu network problem Normally there is a couple of GUI tools or Terminal commands that Ubuntu experts typically mention first to use to do a first diagnosis of this. What GUI tools (in case the problem is not related to video or limits the user from using the GUI) and Terminal commands (In case GUI is not working) can a user use to diagnose and help himself to how to find/fix the problem.

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• How to diagnose usb issue

  - by alexpotato

  Hey, So my kern.log and syslog files filled up with tons of the below messages: [514971.000109] phy0 - rt2x00usb_vendor_request: Error - Vendor Request 0x07 failed for offset 0x30c4 with error -108. I was curious as to the steps to take, commands to run, places to look to help diagnose this issue (and curious as to what caused it)? I'm guessing it's something usb elated. I had some issues with my printer earlier today so this might be related. Thanks, Alex

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• Diagnose PC Hardware Problems with an Ubuntu Live CD

  - by Trevor Bekolay

  So your PC randomly shuts down or gives you the blue screen of death, but you can’t figure out what’s wrong. The problem could be bad memory or hardware related, and thankfully the Ubuntu Live CD has some tools to help you figure it out. Test your RAM with memtest86+ RAM problems are difficult to diagnose—they can range from annoying program crashes, or crippling reboot loops. Even if you’re not having problems, when you install new RAM it’s a good idea to thoroughly test it. The Ubuntu Live CD includes a tool called Memtest86+ that will do just that—test your computer’s RAM! Unlike many of the Live CD tools that we’ve looked at so far, Memtest86+ has to be run outside of a graphical Ubuntu session. Fortunately, it only takes a few keystrokes. Note: If you used UNetbootin to create an Ubuntu flash drive, then memtest86+ will not be available. We recommend using the Universal USB Installer from Pendrivelinux instead (persistence is possible with Universal USB Installer, but not mandatory). Boot up your computer with a Ubuntu Live CD or USB drive. You will be greeted with this screen: Use the down arrow key to select the Test memory option and hit Enter. Memtest86+ will immediately start testing your RAM. If you suspect that a certain part of memory is the problem, you can select certain portions of memory by pressing “c” and changing that option. You can also select specific tests to run. However, the default settings of Memtest86+ will exhaustively test your memory, so we recommend leaving the settings alone. Memtest86+ will run a variety of tests that can take some time to complete, so start it running before you go to bed to give it adequate time. Test your CPU with cpuburn Random shutdowns – especially when doing computationally intensive tasks – can be a sign of a faulty CPU, power supply, or cooling system. A utility called cpuburn can help you determine if one of these pieces of hardware is the problem. Note: cpuburn is designed to stress test your computer – it will run it fast and cause the CPU to heat up, which may exacerbate small problems that otherwise would be minor. It is a powerful diagnostic tool, but should be used with caution. Boot up your computer with a Ubuntu Live CD or USB drive, and choose to run Ubuntu from the CD or USB drive. When the desktop environment loads up, open the Synaptic Package Manager by clicking on the System menu in the top-left of the screen, then selecting Administration, and then Synaptic Package Manager. Cpuburn is in the universe repository. To enable the universe repository, click on Settings in the menu at the top, and then Repositories. Add a checkmark in the box labeled “Community-maintained Open Source software (universe)”. Click close. In the main Synaptic window, click the Reload button. After the package list has reloaded and the search index has been rebuilt, enter “cpuburn” in the Quick search text box. Click the checkbox in the left column, and select Mark for Installation. Click the Apply button near the top of the window. As cpuburn installs, it will caution you about the possible dangers of its use. Assuming you wish to take the risk (and if your computer is randomly restarting constantly, it’s probably worth it), open a terminal window by clicking on the Applications menu in the top-left of the screen and then selection Applications > Terminal. Cpuburn includes a number of tools to test different types of CPUs. If your CPU is more than six years old, see the full list; for modern AMD CPUs, use the terminal command burnK7 and for modern Intel processors, use the terminal command burnP6 Our processor is an Intel, so we ran burnP6. Once it started up, it immediately pushed the CPU up to 99.7% total usage, according to the Linux utility “top”. If your computer is having a CPU, power supply, or cooling problem, then your computer is likely to shutdown within ten or fifteen minutes. Because of the strain this program puts on your computer, we don’t recommend leaving it running overnight – if there’s a problem, it should crop up relatively quickly. Cpuburn’s tools, including burnP6, have no interface; once they start running, they will start driving your CPU until you stop them. To stop a program like burnP6, press Ctrl+C in the terminal window that is running the program. Conclusion The Ubuntu Live CD provides two great testing tools to diagnose a tricky computer problem, or to stress test a new computer. While they are advanced tools that should be used with caution, they’re extremely useful and easy enough that anyone can use them. Similar Articles Productive Geek Tips Reset Your Ubuntu Password Easily from the Live CDCreate a Persistent Bootable Ubuntu USB Flash DriveAdding extra Repositories on UbuntuHow to Share folders with your Ubuntu Virtual Machine (guest)Building a New Computer – Part 3: Setting it Up TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Have Fun Editing Photo Editing with Citrify Outlook Connector Upgrade Error Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause

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• How do you diagnose constant crashing issues?

  - by P102

  My recent installation 10.10 on my laptop keeps freezing/crashing on start-up after working perfectly for one day. The system just freezes, like a screnshot, and a restart is required. It happens directly after login or just as any application is selected. Nothing new has been installed. I have just moved from XP so I would be very grateful if some one could please explain to me, as simply as possible, how to do the following... How to diagnose the problem so it can be fixed, remember it may have to be before the log in. all help is greatly appreciated.

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• How to diagnose network speed drops

  - by Luis Alvarado

  Here is the image of System Monitor first: The graph shows the cycle the connection goes through. After 10 to 15 seconds it drops to 0 KB/S, then goes up to the Max speed (120 KB/S) then it repeats. dmesg shows the following during that time: [ 6066.757211] wlan0: send auth to 00:26:5a:b5:05:7b (try 1/3) [ 6066.804405] wlan0: authenticated [ 6066.804578] rt2800pci 0000:02:01.0 wlan0: disabling HT/VHT due to WEP/TKIP use [ 6066.805016] wlan0: associate with 00:26:5a:b5:05:7b (try 1/3) [ 6066.809218] wlan0: RX AssocResp from 00:26:5a:b5:05:7b (capab=0x431 status=0 aid=1) [ 6066.809581] wlan0: associated [ 6066.810203] bridge-eth0: disabling the bridge on dev down [ 6066.810239] bridge-eth0: down [ 6066.810254] bridge-eth0: detached [ 6066.810309] /dev/vmnet: open called by PID 1679 (vmnet-bridge) [ 6066.810322] /dev/vmnet: hub 0 does not exist, allocating memory. [ 6066.810355] /dev/vmnet: port on hub 0 successfully opened [ 6066.810366] bridge-wlan0: device is wireless, enabling SMAC [ 6066.810369] bridge-wlan0: up [ 6066.810372] bridge-wlan0: attached [ 6067.010285] userif-2: sent link down event. [ 6067.010290] userif-2: sent link up event. This also repeats with Wired or Wireless connections. How can I diagnose this changes in the network efficiently.

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• AME : How to Diagnose Issues With the Default Approver List in Purchasing When Using Approvals Management

  - by Oracle_EBS

  Do you need help in understanding the concepts or how to setup the Approval Management Engine (AME) for requisition approvals? See the new diagnostic Note 1437183.1 'AME : How to Diagnose Issues With the Default Approver List in Purchasing When Using Approvals Management'. AME is designed to generate the approval list according to the conditions and rules you define in the setup. This troubleshooting guide will help you understand how AME builds the default approval list for Purchasing and help users find solutions for scenarios where the approval list fails to be generated. Follow along with the logical steps for troubleshooting.  The note first reviews how to generate the AME Setup report.   For example in the note we see a fragment of the setup report. Notice it has different sections for each one of the setup categories including attributes, conditions, rules, action types, approval groups etc.  How the default approval list is built in AME is then reviewed, followed by the logical steps for diagnosing issues.  The diagnostic steps include how to run the Test Workbench, as well as how to obtain valuable debug and exception information.  Then follow along using the steps to build a simple test case to sharpen your understanding.

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• Randomly Freezes - How Can I Diagnose the Problem?

  - by j0rd4n

  At random times, Ubuntu 10.04 freezes, and I have to do a hard shutdown. It was upgraded from 9.10 which didn't freeze. First, is this is common problem with a quick answer, and if not, what can I do to diagnose it? I've tried checking application/kernel logs, but nothing gives me a clue as to what caused the problem. My guess, is that since the OS froze, no logs could be updated. Ideas? SOLUTION: Solved it. My particular problem was my graphics card (integrated Radeon 9000 series). netconsole revealed I was getting the error: "reserve failed for wait". After trial-and-error, I manually configured my video card and disabled hardware acceleration. Completely fixed the issue. Here is what I did: Manually Created xorg.conf Ubuntu automatically configures xorg.conf and doesn't use a file. To edit this file, you have to tell Ubuntu to explicitly create one and then edit it. Here are the steps: Restart system Hold Shift as GRUB boots Select root terminal in GRUB login menu Execute: X -config xorg.conf.new Copy: cp xorg.conf.new /etc/X11/xorg.conf Disable Hardware Acceleration The following is specific to my Radeon card, but I'm sure other cards have a similar setup. Edit xorg.conf Find "Device" section for graphics card Uncomment "NoAccel" option and set to "True" Save + reboot Hope that helps.

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• Oracle WebLogic Server - Technologietage

  - by franziska.schneider(at)oracle.com

  Dieser Technologietag richtet sich insbesondere an Interessierte, die den Oracle WebLogic Server bereits im Einsatz haben und sich einen umfassenden technischen Überblick verschaffen wollen bzw. sich für die Neuerungen des aktuellen Releases interessieren. Folgende Themen werden im Rahmen des WLS Technologietages betrachtet: Design und Architektur - Entwicklung - Diagnose und Optimierung - Administration und Betrieb - Virtualisierung und Cloud Stuttgart am 29. März 2011München am 30. März 2011Frankfurt am 31.März 2011Düsseldorf am 6. April 2011Hamburg am 12. April 2011Potsdam am 13.April 2011 Der Teilnehmerkreis ist auf 25 Personen begrenzt. Bitte melden Sie sich bei uns und wir senden Ihnen das Anmeldeformular umgehend zu.

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• Using BPEL Performance Statistics to Diagnose Performance Bottlenecks

  - by fip

  Tuning performance of Oracle SOA 11G applications could be challenging. Because SOA is a platform for you to build composite applications that connect many applications and "services", when the overall performance is slow, the bottlenecks could be anywhere in the system: the applications/services that SOA connects to, the infrastructure database, or the SOA server itself.How to quickly identify the bottleneck becomes crucial in tuning the overall performance. Fortunately, the BPEL engine in Oracle SOA 11G (and 10G, for that matter) collects BPEL Engine Performance Statistics, which show the latencies of low level BPEL engine activities. The BPEL engine performance statistics can make it a bit easier for you to identify the performance bottleneck. Although the BPEL engine performance statistics are always available, the access to and interpretation of them are somewhat obscure in the early and current (PS5) 11G versions. This blog attempts to offer instructions that help you to enable, retrieve and interpret the performance statistics, before the future versions provides a more pleasant user experience. Overview of BPEL Engine Performance Statistics  SOA BPEL has a feature of collecting some performance statistics and store them in memory. One MBean attribute, StatLastN, configures the size of the memory buffer to store the statistics. This memory buffer is a "moving window", in a way that old statistics will be flushed out by the new if the amount of data exceeds the buffer size. Since the buffer size is limited by StatLastN, impacts of statistics collection on performance is minimal. By default StatLastN=-1, which means no collection of performance data. Once the statistics are collected in the memory buffer, they can be retrieved via another MBean oracle.as.soainfra.bpel:Location=[Server Name],name=BPELEngine,type=BPELEngine.> My friend in Oracle SOA development wrote this simple 'bpelstat' web app that looks up and retrieves the performance data from the MBean and displays it in a human readable form. It does not have beautiful UI but it is fairly useful. Although in Oracle SOA 11.1.1.5 onwards the same statistics can be viewed via a more elegant UI under "request break down" at EM -> SOA Infrastructure -> Service Engines -> BPEL -> Statistics, some unsophisticated minds like mine may still prefer the simplicity of the 'bpelstat' JSP. One thing that simple JSP does do well is that you can save the page and send it to someone to further analyze Follows are the instructions of how to install and invoke the BPEL statistic JSP. My friend in SOA Development will soon blog about interpreting the statistics. Stay tuned. Step1: Enable BPEL Engine Statistics for Each SOA Servers via Enterprise Manager First st you need to set the StatLastN to some number as a way to enable the collection of BPEL Engine Performance Statistics EM Console -> soa-infra(Server Name) -> SOA Infrastructure -> SOA Administration -> BPEL Properties Click on "More BPEL Configuration Properties" Click on attribute "StatLastN", set its value to some integer number. Typically you want to set it 1000 or more. Step 2: Download and Deploy bpelstat.war File to Admin Server, Note: the WAR file contains a JSP that does NOT have any security restriction. You do NOT want to keep in your production server for a long time as it is a security hazard. Deactivate the war once you are done. Download the bpelstat.war to your local PC At WebLogic Console, Go to Deployments -> Install Click on the "upload your file(s)" Click the "Browse" button to upload the deployment to Admin Server Accept the uploaded file as the path, click next Check the default option "Install this deployment as an application" Check "AdminServer" as the target server Finish the rest of the deployment with default settings Console -> Deployments Check the box next to "bpelstat" application Click on the "Start" button. It will change the state of the app from "prepared" to "active" Step 3: Invoke the BPEL Statistic Tool The BPELStat tool merely call the MBean of BPEL server and collects and display the in-memory performance statics. You usually want to do that after some peak loads. Go to http://<admin-server-host>:<admin-server-port>/bpelstat Enter the correct admin hostname, port, username and password Enter the SOA Server Name from which you want to collect the performance statistics. For example, SOA_MS1, etc. Click Submit Keep doing the same for all SOA servers. Step 3: Interpret the BPEL Engine Statistics You will see a few categories of BPEL Statistics from the JSP Page. First it starts with the overall latency of BPEL processes, grouped by synchronous and asynchronous processes. Then it provides the further break down of the measurements through the life time of a BPEL request, which is called the "request break down". 1. Overall latency of BPEL processes The top of the page shows that the elapse time of executing the synchronous process TestSyncBPELProcess from the composite TestComposite averages at about 1543.21ms, while the elapse time of executing the asynchronous process TestAsyncBPELProcess from the composite TestComposite2 averages at about 1765.43ms. The maximum and minimum latency were also shown. Synchronous process statistics <statistics>     <stats key="default/TestComposite!2.0.2-ScopedJMSOSB*soa_bfba2527-a9ba-41a7-95c5-87e49c32f4ff/TestSyncBPELProcess" min="1234" max="4567" average="1543.21" count="1000">     </stats> </statistics> Asynchronous process statistics <statistics>     <stats key="default/TestComposite2!2.0.2-ScopedJMSOSB*soa_bfba2527-a9ba-41a7-95c5-87e49c32f4ff/TestAsyncBPELProcess" min="2234" max="3234" average="1765.43" count="1000">     </stats> </statistics> 2. Request break down Under the overall latency categorized by synchronous and asynchronous processes is the "Request breakdown". Organized by statistic keys, the Request breakdown gives finer grain performance statistics through the life time of the BPEL requests.It uses indention to show the hierarchy of the statistics. Request breakdown <statistics>     <stats key="eng-composite-request" min="0" max="0" average="0.0" count="0">         <stats key="eng-single-request" min="22" max="606" average="258.43" count="277">             <stats key="populate-context" min="0" max="0" average="0.0" count="248"> Please note that in SOA 11.1.1.6, the statistics under Request breakdown is aggregated together cross all the BPEL processes based on statistic keys. It does not differentiate between BPEL processes. If two BPEL processes happen to have the statistic that share same statistic key, the statistics from two BPEL processes will be aggregated together. Keep this in mind when we go through more details below. 2.1 BPEL process activity latencies A very useful measurement in the Request Breakdown is the performance statistics of the BPEL activities you put in your BPEL processes: Assign, Invoke, Receive, etc. The names of the measurement in the JSP page directly come from the names to assign to each BPEL activity. These measurements are under the statistic key "actual-perform" Example 1:  Follows is the measurement for BPEL activity "AssignInvokeCreditProvider_Input", which looks like the Assign activity in a BPEL process that assign an input variable before passing it to the invocation:                                <stats key="AssignInvokeCreditProvider_Input" min="1" max="8" average="1.9" count="153">                                     <stats key="sensor-send-activity-data" min="0" max="1" average="0.0" count="306">                                     </stats>                                     <stats key="sensor-send-variable-data" min="0" max="0" average="0.0" count="153">                                     </stats>                                     <stats key="monitor-send-activity-data" min="0" max="0" average="0.0" count="306">                                     </stats>                                 </stats> Note: because as previously mentioned that the statistics cross all BPEL processes are aggregated together based on statistic keys, if two BPEL processes happen to name their Invoke activity the same name, they will show up at one measurement (i.e. statistic key). Example 2: Follows is the measurement of BPEL activity called "InvokeCreditProvider". You can not only see that by average it takes 3.31ms to finish this call (pretty fast) but also you can see from the further break down that most of this 3.31 ms was spent on the "invoke-service".                                  <stats key="InvokeCreditProvider" min="1" max="13" average="3.31" count="153">                                     <stats key="initiate-correlation-set-again" min="0" max="0" average="0.0" count="153">                                     </stats>                                     <stats key="invoke-service" min="1" max="13" average="3.08" count="153">                                         <stats key="prep-call" min="0" max="1" average="0.04" count="153">                                         </stats>                                     </stats>                                     <stats key="initiate-correlation-set" min="0" max="0" average="0.0" count="153">                                     </stats>                                     <stats key="sensor-send-activity-data" min="0" max="0" average="0.0" count="306">                                     </stats>                                     <stats key="sensor-send-variable-data" min="0" max="0" average="0.0" count="153">                                     </stats>                                     <stats key="monitor-send-activity-data" min="0" max="0" average="0.0" count="306">                                     </stats>                                     <stats key="update-audit-trail" min="0" max="2" average="0.03" count="153">                                     </stats>                                 </stats> 2.2 BPEL engine activity latency Another type of measurements under Request breakdown are the latencies of underlying system level engine activities. These activities are not directly tied to a particular BPEL process or process activity, but they are critical factors in the overall engine performance. These activities include the latency of saving asynchronous requests to database, and latency of process dehydration. My friend Malkit Bhasin is working on providing more information on interpreting the statistics on engine activities on his blog (https://blogs.oracle.com/malkit/). I will update this blog once the information becomes available. Update on 2012-10-02: My friend Malkit Bhasin has published the detail interpretation of the BPEL service engine statistics at his blog http://malkit.blogspot.com/2012/09/oracle-bpel-engine-soa-suite.html.

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• How to diagnose a search engine ranking drop?

  - by Itai

  EDIT: Reworded & Cleaned Up to Ease Understanding There has been a significant drop (90%) in traffic from Google to one of my well-established sites (6+ years) in the last week. Searches show that the top 3 wide keywords all dropped 4 spots. Searches for other keywords do not show ANY results in the first 10 to 25 pages of results, while previously one 1st or 2nd page at most. Since there are 200 factors for ranking, the question really is: What steps are necesary to figure out what caused such a drop? There has been no major changes during this period or the last month on the site and certainly not in the homepage which has dropped rank. Over all the years of running this site and plenty of others, I have never experienced this. There are no duplicate content on my site and I have rigorously used canonical links for the last few years to ensure it is not misinterpreted as such.

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• Steps to diagnose SNU5600 disconnection problem

  - by Rich

  I have a Philips SNU5600 WiFi dongle plugged into two machines (ie I have two SNU5600 dongles, one in each machine). One machine is running 10.10 and the other is running Linux Mint. The dongles work absolutely fine, except if I do a lot of file transfers to a NAS attached to the wireless router. After a while the connection to the router will go. To get the connection back I either need to run sudo /etc/init.d/networking restart or I need to unplug and plug in again the dongle. Otherwise the dongle works fine (web browsing, streaming, etc). Output of lsusb: Bus 002 Device 003: ID 0471:1236 Philips (or NXP) SNU5600 802.11bg Output of lsusb -v at http://pastebin.com/dXYKkF01 What steps should I take next to resolve this? Is it a known problem? Could it be the router? It is a 3Com "OfficeConnect Wireless 11g Cable/DSL Gateway Version 1.02.15".

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• Fresh Diagnose

  A free utility for analyzing and benchmarking your computer system

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• How to diagnose Ubuntu CPU spikes / IO wait?

  - by Jeff Welling

  I'm using Ubuntu and every couple minutes it goes unresponsive for a half second to a full second, which isn't normally a problem but makes trying to code extremely frustrating when your trying to hit backspace or navigate the code and nothing is happening. The problem is, the freezes are so brief that top doesn't have time to show me what is spiking the CPU (assuming something is, but I don't know what else could cause this). Does anyone know how to troubleshoot this performance issue? Edit: I've tried login in with Gnome Classic (No Effects) instead of Unity but it still freezes up every once in awhile. Edit: The CPU graph doesn't seem to be showing any actual spikes so it seems you were right and my original diagnosis of CPU spikes being the problem was incorrect, I now suspect IO wait. I don't recall this happening for the brief few weeks I had Windows 7 Starter running on it though, which leads me to believe it isn't (just?) the hardware.. is there anything I can tweak to improve this? I'm using an Acer Aspire One D257, with Ubuntu 11.10. Edit: Output of dmesg is at http://paste.ubuntu.com/1060054/ and kern.log is at http://paste.ubuntu.com/1060055/

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• Can you help diagnose why this laptop running ubantu has crashed and seemingly died

  - by krhodes

  Love any suggestions you have to this problem. My laptop had Window Vista on previously (sorry). Something went wrong, I can't remember, and I tried to reinstall but couldn't, installed a replacement second hand HD, and installed Ubantu instead. It worked ok for a little while, before crashing. I ended up reloading Ubantu three times. It works for a while after (say 3-5 hrs of domestic web browsing), and then crashes. When I turn it on now, it comes up with some options to restart in safe mode, run tests and so on. I can't get it to start normally. I'm not going to re-install again. Below are screen shots of what happens when I follow some of these test options. These screen shots mean nothing to me. Any ideas? Surely I can fix this.... http://i1219.photobucket.com/albums/dd434/keithrhodes1/P1050109.jpg http://i1219.photobucket.com/albums/dd434/keithrhodes1/P1050105.jpg Thanks in advance for any suggestions Keith

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• ISP issue browsing "sonos.com" - need to diagnose and prove [closed]

  - by john

  I am unable to browse to a website "sonos.com" with my ISP (virgin). I have ruled out browsers, PCs, macs, routers, wifi, etc. Other ISPs (even other virgin connections in different areas!) supply this site no problem. I am 99% convinced there is a DNS issue lurking here. There is something fishy about the DNS for the site : What I notice is that online DNS sites tell me the right IP address for "sonos.com", but not for "www.sonos.com". Anyway when I type "sonos.com" the browser (any/all of the 4 I tried) fail to display the page. Firefox gives a "connection was reset" error. If I browse to sonos.com using the IP address it works OK. Browsing to www.sonos.com or sonos.com works fine with other ISPs of course. Questions: 1 Does anyone have any idea what might be going on here? 2 Any suggestions as to tools/monitors to help investigate/prove what is going on I can then take this up with virgin and/or sonos. Thanks

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• How to diagnose remote assistance problem

  - by cantabilesoftware

  I have a long standing issue with remote assistance between a home and work PC. My wife and I both use MSN messenger and I used to be able to control her PC at home via MSN Remote Assistance. Some time ago however this stopped working and I don't know why. We're both running the latest versions of MSN Live Messenger and I've checked the appropriate firewall ports are open, but it still doesn't work and MSN just says something useless like "The person isn't responding". Any suggestions for how can I diagnose this? More info: I just tried direct Remote Desktop between work PC and home PC and it works fine - so I presume all the appropriate ports are open. Just Remote Assistance doesn't work. I'd like to get RA working so I can demonstrate how to do things remotely. With Remote Desktop the person at the other end gets booted off and can't see. With Remote Assistance they can follow along step by step. Some comments below suggest using other solutions, which is fine and do work, but there must be a way to diagnose RA and get it working. Experimenting with this some more, the notebook that I was using at work today that refused to connect works fine for remote assistance when I bring it home. So I guess this must be a problem with our network configuration at work. I've checked that 3389 is open on firewall on office router and remote desktop works both ways.... just not remote assistance. I've read that remote assitance won't work if client and server are both behind Non-UPnP/NAT routers. If one has UPnP it's supposed to work. Office router doesn't have UPnP enabled but my home one does. I've also scoured the event logs on both ends, nothing noteworthy - unless I'm looking in the wrong spot). Note (copied from comment): I've just tried ShowMyPC which is based on VNC and it works, but I'd still like to figure out what's wrong with RA - it's just bugging me. The question is only about Remote Assistance, no need to propose solutions based on other programs.[/edit by Gnoupi]

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• How to diagnose causes of oom-killer killing processes

  - by dunxd

  I have a small virtual private server running CentOS and www/mail/db, which has recently had a couple of incidents where the web server and ssh became unresponsive. Looking at the logs, I saw that oom-killer had killed these processes, possibly due to running out of memory and swap. Can anyone give me some pointers at how to diagnose what may have caused the most recent incident? Is it likely the first process killed? Where else should I be looking?

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• How to diagnose Internal Server error on Lighttpd?

  - by Tomaszs

  I have Lighttpd on Centos 5 with Fcgi and Memcached. Periodically, once per week or two i get internal server error 500 and i must manually restart lighttpd to get it to work again. In my lighttpd config I've defined error log file: server.errorlog = "/home/lxadmin/httpd/lighttpd/error.log" But when I open it, it has no rows for last days, only one month ago. So my question is how to diagnose what is the issue and how to enable error log for my configuration?

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• How to diagnose very slow pagefile

  - by svick

  Quite often, one of the applications I use freezes (“does not respond”) for a while, in extreme cases for few minutes. This happens especially when when switching apps. During this time, the HDD light flashes constantly and perfmon show that HDD is used 100% of the time (OTOH, CPU isn't) and that pagefile is being read (which is to be expected when switching apps), but at a very slow rate. When I sort the disk table in perfmon by read or write, the file read and wrote the most is the pagefile, but it's still quite low rate (I don't remember the numbers). How can I diagnose what's causing this? I use Windows Vista, and the computer is quite ordinary two years old laptop.

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• How to diagnose website performance/app pool recycling with Windows 2008/IIS7

  - by ilasno

  Ok, so there are various symptoms here (clients and and our own employees complaining of intermittent slowdowns, getting 'kicked out' to login page or just having a save request not properly save the submitted data). The environment: Windows Server 2008 (Datacenter), Service Pack 2, 64-bit, 2x2.8 GHz processors, 7.5 GB RAM MS SQL Server 2008 (running on the same machine) IIS 7 There are ~10 websites running on the server, each in their own application pool - most of these pools are running in Integrated mode, 2 are in Classic, all are on .NET 2.0 and all run as ApplicationPoolIdentity. I'm trying to analyze, diagnose, and troubleshoot and am struggling with where to get more info about what could be happening. Here are some steps i have already taken: Set each application pool to recycle once per day, and removed any other automatic recycling Set a Virtual Memory Limit for each to 1024000KB (1GB) Enabled ALL 'Generate Recycle Event Log Entry' entries (Config Changes, Isapi Reported Unhealthy, Manual Recycle, Private Memory Limit Exceeded, Regular Time Interval, Request Limit Exceeded, Specific Time, Virtual Memory Limit Exceeded) I have seen the app pool processes recycle (in Task Manager) - a new one will start up, and then the first one dies off - and this has happened without the memory or time going over the settings. This is a fairly new server, and most of these came from Windows Server 2003/IIS6. Any 'next steps' for setting up information gathering, logging, diagnosing, etc. would be much appreciated! j

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• How to diagnose frequent segfaults

  - by Andreas Gohr

  My server is logging frequent segmentation faults to /var/log/kern.log in different tools. So far I've seen them in Perl, PHP and rsync. All installed software is up-to-date Debian packages. Here's an exerpt from the log file: Mar 2 01:07:54 gaz kernel: [ 5316.246303] imapsync[4533]: segfault at 8b ip 00007fb448c98fe6 sp 00007ffff571dd68 error 4 in libperl.so.5.10.1[7fb448bd7000+164000] Mar 2 01:17:42 gaz kernel: [ 5904.354307] php5-cgi[4441]: segfault at 2bb3dc8 ip 0000000002bb3dc8 sp 00007fffbeeaae48 error 15 Mar 2 02:54:05 gaz kernel: [11687.922316] php5-cgi[4495]: segfault at 2d7acf9 ip 0000000002d7acf9 sp 00007fff60c6eb18 error 15 Mar 2 10:50:08 gaz kernel: [40250.390322] BUG: unable to handle kernel paging request at 00000000024b03f0 Mar 2 10:50:08 gaz kernel: [40250.390341] IP: [<00000000024b03f0>] 0x24b03f0 Mar 2 10:50:08 gaz kernel: [40250.390353] PGD 208c71067 PUD 21c811067 PMD 209329067 PTE 8000000211c88067 Mar 2 10:50:08 gaz kernel: [40250.390365] Oops: 0011 [#1] SMP Mar 2 10:50:08 gaz kernel: [40250.390373] last sysfs file: /sys/devices/pci0000:00/0000:00:12.0/host4/target4:0:0/4:0:0:0/block/sdb/stat Mar 2 10:50:08 gaz kernel: [40250.390386] CPU 1 Mar 2 10:50:08 gaz kernel: [40250.390392] Modules linked in: cpufreq_userspace cpufreq_stats cpufreq_powersave cpufreq_conservative xt_recent xt_tcpudp iptable_nat nf_nat nf_conntrack_ipv4 nf_defrag_ ipv4 ip6table_filter ip6_tables xt_DSCP xt_TCPMSS ipt_LOG ipt_REJECT iptable_mangle iptable_filter xt_multiport xt_state xt_limit xt_conntrack nf_conntrack_ftp nf_conntrack ip_tables x_tables loop snd _hda_codec_atihdmi snd_hda_intel snd_hda_codec snd_hwdep snd_pcm radeon snd_timer ttm snd drm_kms_helper soundcore drm snd_page_alloc i2c_algo_bit shpchp i2c_piix4 edac_core pcspkr k8temp evdev edac_m ce_amd pci_hotplug i2c_core button ext3 jbd mbcache dm_mod powernow_k8 aacraid 3w_9xxx 3w_xxxx raid10 raid456 async_raid6_recov async_pq raid6_pq async_xor xor async_memcpy async_tx raid1 raid0 md_mod sata_nv sata_sil sata_via sd_mod crc_t10dif ata_generic ahci pata_atiixp ohci_hcd libata r8169 mii thermal ehci_hcd processor thermal_sys scsi_mod usbcore nls_base [last unloaded: scsi_wait_scan] Mar 2 10:50:08 gaz kernel: [40250.390566] Pid: 11482, comm: munin-limits Not tainted 2.6.32-5-amd64 #1 MS-7368 Mar 2 10:50:08 gaz kernel: [40250.390576] RIP: 0010:[<00000000024b03f0>] [<00000000024b03f0>] 0x24b03f0 Mar 2 10:50:08 gaz kernel: [40250.390586] RSP: 0018:ffff88021cc8dec0 EFLAGS: 00010286 Mar 2 10:50:08 gaz kernel: [40250.390593] RAX: 000000001ddc1000 RBX: 0000000000000010 RCX: ffffffff810f9904 Mar 2 10:50:08 gaz kernel: [40250.390600] RDX: 0000000000000000 RSI: ffffea0007688200 RDI: 0000000000000286 Mar 2 10:50:08 gaz kernel: [40250.390608] RBP: 00000000ffffffea R08: 0000000000000025 R09: 7865542f30312e35 Mar 2 10:50:08 gaz kernel: [40250.390615] R10: 000000d01cc8ddf8 R11: 0000000000000246 R12: ffff88021cc8def8 Mar 2 10:50:08 gaz kernel: [40250.390622] R13: 0000000002295010 R14: 00000000022c9db0 R15: 0000000002488d78 Mar 2 10:50:08 gaz kernel: [40250.390630] FS: 00007f3b3c8b2700(0000) GS:ffff880008d00000(0000) knlGS:0000000000000000 Mar 2 10:50:08 gaz kernel: [40250.390641] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033 Mar 2 10:50:08 gaz kernel: [40250.390648] CR2: 00000000024b03f0 CR3: 000000021c5d1000 CR4: 00000000000006e0 Mar 2 10:50:08 gaz kernel: [40250.390656] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000 Mar 2 10:50:08 gaz kernel: [40250.390663] DR3: 0000000000000000 DR6: 00000000ffff0ff0 DR7: 0000000000000400 Mar 2 10:50:08 gaz kernel: [40250.390671] Process munin-limits (pid: 11482, threadinfo ffff88021cc8c000, task ffff88021bf59530) Mar 2 10:50:08 gaz kernel: [40250.390681] Stack: Mar 2 10:50:08 gaz kernel: [40250.390687] ffffffff810f1d4a ffff880208c63228 0000000000000000 00007fffc2dcecc0 Mar 2 10:50:08 gaz kernel: [40250.390697] <0> 00000000024ba2b0 0000000002295010 ffffffff810f1e3d 0000000000000004 Mar 2 10:50:08 gaz kernel: [40250.390712] <0> ffff88021bf59530 ffff88021c4edc00 ffffffff812fe0b6 ffff88021c4edc60 Mar 2 10:50:08 gaz kernel: [40250.390732] Call Trace: Mar 2 10:50:08 gaz kernel: [40250.390742] [<ffffffff810f1d4a>] ? vfs_fstatat+0x2c/0x57 Mar 2 10:50:08 gaz kernel: [40250.390750] [<ffffffff810f1e3d>] ? sys_newstat+0x11/0x30 Mar 2 10:50:08 gaz kernel: [40250.390760] [<ffffffff812fe0b6>] ? do_page_fault+0x2e0/0x2fc Mar 2 10:50:08 gaz kernel: [40250.390768] [<ffffffff812fbf55>] ? page_fault+0x25/0x30 Mar 2 10:50:08 gaz kernel: [40250.390777] [<ffffffff81010b42>] ? system_call_fastpath+0x16/0x1b Mar 2 10:50:08 gaz kernel: [40250.390783] Code: Bad RIP value. Mar 2 10:50:08 gaz kernel: [40250.390791] RIP [<00000000024b03f0>] 0x24b03f0 Mar 2 10:50:08 gaz kernel: [40250.390799] RSP <ffff88021cc8dec0> Mar 2 10:50:08 gaz kernel: [40250.390805] CR2: 00000000024b03f0 Mar 2 10:50:08 gaz kernel: [40250.391051] ---[ end trace 1cc1473b539c7f6e ]--- Mar 2 11:42:20 gaz kernel: [43382.242301] php5-cgi[10963]: segfault at d81160 ip 0000000000d81160 sp 00007fff3adcb058 error 15 Mar 2 21:51:14 gaz kernel: [79916.418302] php5-cgi[20089]: segfault at 1c59dc8 ip 0000000001c59dc8 sp 00007fff9b877fb8 error 15 Mar 3 03:45:01 gaz kernel: [101143.334305] munin-update[22519] general protection ip:7f516dce204c sp:7fff6049a978 error:0 in libperl.so.5.10.1[7f516dc7d000+164000] Mar 3 11:22:37 gaz kernel: [128599.570307] php5-cgi[22888]: segfault at 36485a8 ip 00000000036485a8 sp 00007fff2d56e1c8 error 15 Mar 4 08:32:17 gaz kernel: [204779.842304] php5-cgi[22090]: segfault at 18 ip 0000000000689e5e sp 00007fff677a6a48 error 6 in php5-cgi[400000+6f9000] Mar 4 10:01:02 gaz kernel: [210104.434706] rsync[22236] general protection ip:7f14a07137f9 sp:7fff88f940b8 error:0 in libc-2.11.2.so[7f14a069d000+158000] Mar 4 11:32:22 gaz kernel: [215584.262316] BUG: unable to handle kernel paging request at 00000000ffffff9c Mar 4 11:32:22 gaz kernel: [215584.262331] IP: [<00000000ffffff9c>] 0xffffff9c Mar 4 11:32:22 gaz kernel: [215584.262343] PGD 0 Mar 4 11:32:22 gaz kernel: [215584.262350] Oops: 0010 [#2] SMP Mar 4 11:32:22 gaz kernel: [215584.262359] last sysfs file: /sys/devices/pci0000:00/0000:00:12.0/host4/target4:0:0/4:0:0:0/block/sdb/stat Mar 4 11:32:22 gaz kernel: [215584.262371] CPU 1 Mar 4 11:32:22 gaz kernel: [215584.262378] Modules linked in: cpufreq_userspace cpufreq_stats cpufreq_powersave cpufreq_conservative xt_recent xt_tcpudp iptable_nat nf_nat nf_conntrack_ipv4 nf_defrag_ipv4 ip6table_filter ip6_tables xt_DSCP xt_TCPMSS ipt_LOG ipt_REJECT iptable_mangle iptable_filter xt_multiport xt_state xt_limit xt_conntrack nf_conntrack_ftp nf_conntrack ip_tables x_tables loop snd_hda_codec_atihdmi snd_hda_intel snd_hda_codec snd_hwdep snd_pcm radeon snd_timer ttm snd drm_kms_helper soundcore drm snd_page_alloc i2c_algo_bit shpchp i2c_piix4 edac_core pcspkr k8temp evdev edac_mce_amd pci_hotplug i2c_core button ext3 jbd mbcache dm_mod powernow_k8 aacraid 3w_9xxx 3w_xxxx raid10 raid456 async_raid6_recov async_pq raid6_pq async_xor xor async_memcpy async_tx raid1 raid0 md_mod sata_nv sata_sil sata_via sd_mod crc_t10dif ata_generic ahci pata_atiixp ohci_hcd libata r8169 mii thermal ehci_hcd processor thermal_sys scsi_mod usbcore nls_base [last unloaded: scsi_wait_scan] Mar 4 11:32:22 gaz kernel: [215584.262552] Pid: 1960, comm: proxymap Tainted: G D 2.6.32-5-amd64 #1 MS-7368 Mar 4 11:32:22 gaz kernel: [215584.262563] RIP: 0010:[<00000000ffffff9c>] [<00000000ffffff9c>] 0xffffff9c Mar 4 11:32:22 gaz kernel: [215584.262573] RSP: 0018:ffff880209257e00 EFLAGS: 00010212 Mar 4 11:32:22 gaz kernel: [215584.262580] RAX: ffff8801514eb780 RBX: ffffffff810efb2d RCX: 0000000000000000 Mar 4 11:32:22 gaz kernel: [215584.262590] RDX: 0000000000000020 RSI: 0000000000000001 RDI: ffff8801514eb780 Mar 4 11:32:22 gaz kernel: [215584.262600] RBP: 00000000ffffffe9 R08: 0000000000000000 R09: 0000000000000000 Mar 4 11:32:22 gaz kernel: [215584.262611] R10: ffff880209257e78 R11: ffffffff81152c7c R12: 0000000000000001 Mar 4 11:32:22 gaz kernel: [215584.262622] R13: 0000000000008001 R14: 0000000000000024 R15: 00000000ffffff9c Mar 4 11:32:22 gaz kernel: [215584.262633] FS: 00007fca4de35700(0000) GS:ffff880008d00000(0000) knlGS:0000000000000000 Mar 4 11:32:22 gaz kernel: [215584.262644] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033 Mar 4 11:32:22 gaz kernel: [215584.262650] CR2: 00000000ffffff9c CR3: 00000001c9cbb000 CR4: 00000000000006e0 Mar 4 11:32:22 gaz kernel: [215584.262661] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000 Mar 4 11:32:22 gaz kernel: [215584.262671] DR3: 0000000000000000 DR6: 00000000ffff0ff0 DR7: 0000000000000400 Mar 4 11:32:22 gaz kernel: [215584.262682] Process proxymap (pid: 1960, threadinfo ffff880209256000, task ffff88021c4b1c40) Mar 4 11:32:22 gaz kernel: [215584.262693] Stack: Mar 4 11:32:22 gaz kernel: [215584.262698] ffffffff810f8566 ffff880209257e78 ffff88021c7bf000 ffff88021c7bf0c8 Mar 4 11:32:22 gaz kernel: [215584.262709] <0> 0000800000000000 ffff88021fc0f000 ffff880209257e78 00000000fffffffe Mar 4 11:32:22 gaz kernel: [215584.262724] <0> ffffffff810e5881 ffff880209257f48 0000000000000286 ffff88021fc0f000 Mar 4 11:32:22 gaz kernel: [215584.262743] Call Trace: Mar 4 11:32:22 gaz kernel: [215584.262753] [<ffffffff810f8566>] ? do_filp_open+0xa7/0x94b Mar 4 11:32:22 gaz kernel: [215584.262763] [<ffffffff810e5881>] ? virt_to_head_page+0x9/0x2a Mar 4 11:32:22 gaz kernel: [215584.262771] [<ffffffff810f9904>] ? user_path_at+0x52/0x79 Mar 4 11:32:22 gaz kernel: [215584.262779] [<ffffffff810cfec1>] ? get_unmapped_area+0xd7/0x139 Mar 4 11:32:22 gaz kernel: [215584.262787] [<ffffffff811019d5>] ? alloc_fd+0x67/0x10c Mar 4 11:32:22 gaz kernel: [215584.262795] [<ffffffff810eceaf>] ? do_sys_open+0x55/0xfc Mar 4 11:32:22 gaz kernel: [215584.262804] [<ffffffff81010b42>] ? system_call_fastpath+0x16/0x1b Mar 4 11:32:22 gaz kernel: [215584.262811] Code: Bad RIP value. Mar 4 11:32:22 gaz kernel: [215584.262819] RIP [<00000000ffffff9c>] 0xffffff9c Mar 4 11:32:22 gaz kernel: [215584.262828] RSP <ffff880209257e00> Mar 4 11:32:22 gaz kernel: [215584.262833] CR2: 00000000ffffff9c Mar 4 11:32:22 gaz kernel: [215584.263077] ---[ end trace 1cc1473b539c7f6f ]--- As you can see there are segfaults, a general protection fault and a Kernel Oops. My first guess was that there's a Hardware problem of some sort and I asked my Hoster (it's a rented root server) to do a full hardwarecheck - they did, but couldn't find any problem. I don't know what and how they checked but their support team is usually quite good. I ran memtester and cpuburn myself and couldn't find any error either. Unfortunately I have no reliable way to reproduce these segfaults, they seem to be more or less random. On a hunch I disabled the firewall of the system and ran one of the programs that segfaulted regularily (imapsync) and it seemed to take longer to segfault than before, so the problem might be related to the network stack. Or could just be a random thing. Here are the kernel specs: # uname -a Linux gaz 2.6.32-5-amd64 #1 SMP Wed Jan 12 03:40:32 UTC 2011 x86_64 GNU/Linux # cat /etc/debian_version 6.0 # lsmod Module Size Used by cpufreq_userspace 1992 0 cpufreq_stats 2659 0 cpufreq_powersave 902 0 cpufreq_conservative 5162 0 xt_recent 5977 0 xt_tcpudp 2319 0 iptable_nat 4299 0 nf_nat 13388 1 iptable_nat nf_conntrack_ipv4 9833 3 iptable_nat,nf_nat nf_defrag_ipv4 1139 1 nf_conntrack_ipv4 ip6table_filter 2384 0 ip6_tables 15075 1 ip6table_filter xt_DSCP 1995 0 xt_TCPMSS 2919 0 ipt_LOG 4518 0 ipt_REJECT 1953 0 iptable_mangle 2817 0 iptable_filter 2258 0 xt_multiport 2267 0 xt_state 1303 0 xt_limit 1782 0 xt_conntrack 2407 0 nf_conntrack_ftp 5537 0 nf_conntrack 46535 6 iptable_nat,nf_nat,nf_conntrack_ipv4,xt_state,xt_conntrack,nf_conntrack_ftp ip_tables 13899 3 iptable_nat,iptable_mangle,iptable_filter x_tables 12845 13 xt_recent,xt_tcpudp,iptable_nat,ip6_tables,xt_DSCP,xt_TCPMSS,ipt_LOG,ipt_REJECT,xt_multiport,xt_state,xt_limit,xt_conntrack,ip_tables loop 11799 0 radeon 573996 0 ttm 39986 1 radeon drm_kms_helper 20065 1 radeon snd_hda_codec_atihdmi 2251 1 drm 142359 3 radeon,ttm,drm_kms_helper snd_hda_intel 20019 0 i2c_algo_bit 4225 1 radeon pcspkr 1699 0 i2c_piix4 8328 0 snd_hda_codec 54244 2 snd_hda_codec_atihdmi,snd_hda_intel i2c_core 15712 5 radeon,drm_kms_helper,drm,i2c_algo_bit,i2c_piix4 snd_hwdep 5380 1 snd_hda_codec snd_pcm 60503 2 snd_hda_intel,snd_hda_codec snd_timer 15582 1 snd_pcm snd 46446 5 snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_timer soundcore 4598 1 snd evdev 7352 3 snd_page_alloc 6249 2 snd_hda_intel,snd_pcm k8temp 3283 0 edac_core 29261 0 edac_mce_amd 6433 0 shpchp 26264 0 pci_hotplug 21203 1 shpchp button 4650 0 ext3 106518 2 jbd 37085 1 ext3 mbcache 5050 1 ext3 dm_mod 53754 0 powernow_k8 10978 1 aacraid 59779 0 3w_9xxx 28684 0 3w_xxxx 20569 0 raid10 17809 0 raid456 44500 0 async_raid6_recov 5170 1 raid456 async_pq 3479 2 raid456,async_raid6_recov raid6_pq 77179 2 async_raid6_recov,async_pq async_xor 2478 3 raid456,async_raid6_recov,async_pq xor 4380 1 async_xor async_memcpy 1198 2 raid456,async_raid6_recov async_tx 1734 5 raid456,async_raid6_recov,async_pq,async_xor,async_memcpy raid1 18431 3 raid0 5517 0 md_mod 73824 7 raid10,raid456,raid1,raid0 sata_nv 19166 0 sata_sil 7412 0 sata_via 7928 0 sd_mod 29889 8 crc_t10dif 1276 1 sd_mod ata_generic 3047 0 ahci 32374 6 r8169 29229 0 mii 3210 1 r8169 thermal 11674 0 pata_atiixp 3489 0 libata 133632 6 sata_nv,sata_sil,sata_via,ata_generic,ahci,pata_atiixp ohci_hcd 19212 0 ehci_hcd 31151 0 processor 29935 1 powernow_k8 thermal_sys 11942 2 thermal,processor scsi_mod 122149 5 aacraid,3w_9xxx,3w_xxxx,sd_mod,libata usbcore 122034 3 ohci_hcd,ehci_hcd nls_base 6377 1 usbcore # free total used free shared buffers cached Mem: 8166128 1228036 6938092 0 140412 782060 -/+ buffers/cache: 305564 7860564 Swap: 2102456 0 2102456 So, basically my questions are: How can I diagnose this further? Is there any data in the log above that could help me to isolate the troublemaker? Are there any known problems with the above hardware/software I overlooked when googling for it? Is there a way to prevent the kernel from autoloading modules (I probably don't need all these modules and one of them might be the culprit)

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• Diagnosing permission problems with Cobian Backup to network share

  - by DaveBurns

  I'm running the latest Cobian 11. I have a Synology DS412 NAS. All of my machines (Mac and Windows) access this just fine when I'm logged in and I browse to it manually. I have Cobian installed as a service on two Windows machines: WinXP SP3 and Win7 x64. On both machines, the service is set to log on with my user account which is in the Windows administrator group. Backups on both machines fail with the message "Couldn't create the destination directory "\nas1\backups\foo\bar\": The filename, directory name, or volume label syntax is incorrect". I have tried setting the NAS's share to allow anonymous read/write access but it made no difference. Although I want the backups to run unattended in the middle of the night, I have tested them by running them manually while I'm logged in but no luck. Before starting that, I make sure that I can browse to the NAS with Explorer to ensure that any authentication session with Windows and the NAS has not expired. Still no luck. I have tried creating that destination directory both on the NAS before the backup and deleting it so the backup job could create it with the client's credentials but no luck. The usual answer in the Cobian support forums is that there is a permission problem. I agree. But at this point, what can I do to diagnose this further?

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• Windows 2008 R2 SMB / CIFS Logging to diagnose Brother MFC Network Scanning

  - by Steven Potter

  I am attempting to setup network scanning on a brother MFC-9970CDW printer. According to the Brother documentation, the printer is setup to connect to any CIFS network share. I applied all of the appropriate setting in the printer however I get a "sending error" when I try to scan a document. When I look at the logs of the 2008 R2 server that I am attempting to connect to; I can see in the security log where the printer successfully authenticates, however nothing else is logged. I would assume that immediately after the authentication, the printer is making a CIFS request and some sort of error is occurring, however I can't seem to find any way to log this information to find out what is going on. Is it possible to get Windows 2008 to log SMB/CIFS traffic? Followup: I installed Microsoft netmon and captured the packets associated with the transaction: 510 3:04:28 PM 7/9/2012 34.4277743 System 192.168.1.134 192.168.1.10 SMB SMB:C; Negotiate, Dialect = NT LM 0.12 {SMBOverTCP:30, TCP:29, IPv4:22} 511 3:04:28 PM 7/9/2012 34.4281246 System 192.168.1.10 192.168.1.134 SMB SMB:R; Negotiate, Dialect is NT LM 0.12 (#0), SpnegoToken (1.3.6.1.5.5.2) {SMBOverTCP:30, TCP:29, IPv4:22} 519 3:04:29 PM 7/9/2012 34.8986214 System 192.168.1.134 192.168.1.10 SMB SMB:C; Session Setup Andx, NTLM NEGOTIATE MESSAGE {SMBOverTCP:30, TCP:29, IPv4:22} 520 3:04:29 PM 7/9/2012 34.8989310 System 192.168.1.10 192.168.1.134 SMB SMB:R; Session Setup Andx, NTLM CHALLENGE MESSAGE - NT Status: System - Error, Code = (22) STATUS_MORE_PROCESSING_REQUIRED {SMBOverTCP:30, TCP:29, IPv4:22} 522 3:04:29 PM 7/9/2012 34.9022870 System 192.168.1.134 192.168.1.10 SMB SMB:C; Session Setup Andx, NTLM AUTHENTICATE MESSAGEVersion:v2, Domain: CORP, User: PRINTSUPOFF, Workstation: BRN001BA9AD1FE6 {SMBOverTCP:30, TCP:29, IPv4:22} 523 3:04:29 PM 7/9/2012 34.9032421 System 192.168.1.10 192.168.1.134 SMB SMB:R; Session Setup Andx {SMBOverTCP:30, TCP:29, IPv4:22} 525 3:04:29 PM 7/9/2012 34.9051855 System 192.168.1.134 192.168.1.10 SMB SMB:C; Tree Connect Andx, Path = \\192.168.1.10\IPC$, Service = ????? {SMBOverTCP:30, TCP:29, IPv4:22} 526 3:04:29 PM 7/9/2012 34.9053083 System 192.168.1.10 192.168.1.134 SMB SMB:R; Tree Connect Andx, Service = IPC {SMBOverTCP:30, TCP:29, IPv4:22} 528 3:04:29 PM 7/9/2012 34.9073573 System 192.168.1.134 192.168.1.10 DFSC DFSC:Get DFS Referral Request, FileName: \\192.168.1.10\NSCFILES, MaxReferralLevel: 3 {SMB:33, SMBOverTCP:30, TCP:29, IPv4:22} 529 3:04:29 PM 7/9/2012 34.9152042 System 192.168.1.10 192.168.1.134 SMB SMB:R; Transact2, Get Dfs Referral - NT Status: System - Error, Code = (549) STATUS_NOT_FOUND {SMB:33, SMBOverTCP:30, TCP:29, IPv4:22} 531 3:04:29 PM 7/9/2012 34.9169738 System 192.168.1.134 192.168.1.10 SMB SMB:C; Tree Disconnect {SMBOverTCP:30, TCP:29, IPv4:22} 532 3:04:29 PM 7/9/2012 34.9170688 System 192.168.1.10 192.168.1.134 SMB SMB:R; Tree Disconnect {SMBOverTCP:30, TCP:29, IPv4:22} As you can see, the DFS referral fails and the transaction is shut down. I can't see any reason for the DFS referral to fail. The only reference I can find online is: https://bugzilla.samba.org/show_bug.cgi?id=8003 Anyone have any ideas for a solution?

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• Diagnose Issues with USB External Hard Drive

  - by Chris Lieb

  I have a 1TB SATA hard drive in a third-party USB enclosure hooked up to my computer via USB. The drive has become increasingly unreliable, randomly unmounting and remounting in Windows, making strange noises on occasion, and every once in a while making lots of noise and then unmounting, only fixable by powering down the enclosure, waiting a while, then powering it back up again. I am unsure if the hard drive or the enclosure is to blame. The random unmount/remount could be the enclosure, but the strange sounds are likely related to the hard drive. Given this uncertainty, I want to figure out which of the two items needs to be replaced. However, I do not know of a way to test each item separately since I do not have an extra SATA-to-USB enclosure to test the hard drive with or an extra SATA hard drive to test the enclosure with. Does anyone know how to figure out what's to blame so that I don't have to replace both unless it is absolutely necessary.

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