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  • General purpose ticketing/tech support system [closed]

    - by crazybyte
    Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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  • Redirect folder to different server

    - by yuval
    Just for clarity, I already posted this on StackOverflow and got advice that this better fits in ServerFault.com so here goes: I know you can redirect subdomains to a different server, but can you do the same with folders? Say I have example.com. I can redirect mysubdomain.example.com to a different server, but can I redirect example.com/mysubdomain to a different server? I'd like to host a rails app in that folder on a site that runs php while still maintaining good search engines ratings (by not creating a sub domain which in my experience in recognized as a different site). Any help? Thanks!

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  • Apache mpm-itk Performance

    - by Matt Beckman
    I manage a bunch of VPSs with memory ranging from 1GB to 8GB. Most of these websites are Joomla websites, and the servers must support multiple sites/users/S-FTP. I use mpm-itk almost exclusively (mostly due to it's convenience in these shared environments). However, I'm aware it isn't known for performance, so I need some advice on making it faster. Due to the lack of documentation when I first went the way of mpm-itk, I included only one setting in the config, and that was to limit each user to 50 clients (the rest I left up to defaults): <IfModule mpm_itk_module> MaxClientsVHost 50 </IfModule> Are there any better alternatives available? Are there any settings supported in mpm-prefork or mpm-worker that are also supported in mpm-itk? Thanks!

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  • Apache out of memory on

    - by Sherif Buzz
    Hi all, I have a VPS with 768 MB RAM and a 1.13 GHZ processor. I run a php/mysql dating site and the performance is excellent and server load is generally very low. Sometimes I place ads on Facebook and at peak times I can get 100-150 clicks within a few seconds - this causes the server to run out of memory : Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp .... And all users receive an error 500 page. I am just wondering if this sounds reasonable or not - to me 100-150 does not seem to be a number that should cause apache to run out of memory. Any advice/recommendations how to diagnose the issue highly appreciated.

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  • How can I provide secure web content to mobile devices that can't access an intranet?

    - by evanmcd
    I'm working with a client on development web content for their intranet. We want users to be able to access a version of the content on their mobile devices, but most of them don't have the VPN capability to get on to their intranet. I'm wondering if anyone has had experience with this and can recommend a solution. One other thing to consider is that the content is not mission critically secure. If someone outside the company gained access to it, it would not represent a major issue, only a minor annoyance. Thanks for any advice.

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  • Using ASP.NET MVC 2 with Ninject 2 from scratch

    - by Rune Jacobsen
    I just did File - New Project last night on a new project. Ah, the smell of green fields. I am using the just released ASP.NET MVC 2 (i.e. no preview or release candidate, the real thing), and thought I'd get off to a good start using Ninject 2 (also released version) with the MVC extensions. I downloaded the MVC extensions project, opened it in VS2008Sp1, built it in release mode, and then went into the mvc2\build\release folder and copied Ninject.dll and Ninject.Web.Mvc.dll from there to the Libraries folder on my project (so that I can lug them around in source control and always have the right version everywhere). I didn't include the corresponding .xml files - should I? Do they just provide intellisense, or some other function? Not a big deal I believe. Anyhoo, I followed the most up-to-date advice I could find; I referenced the DLLs in my MVC2 project, then went to work on Global.asax.cs. First I made it inherit from NinjectHttpApplication. I removed the Application_Start() method, and overrode OnApplicationStarted() instead. Here is that method: protected override void OnApplicationStarted() { base.OnApplicationStarted(); AreaRegistration.RegisterAllAreas(); RegisterRoutes(RouteTable.Routes); // RegisterAllControllersIn(Assembly.GetExecutingAssembly()); } And I also followed the advice of VS and implemented the CreateKernel method: protected override Ninject.IKernel CreateKernel() { // RegisterAllControllersIn(Assembly.GetExecutingAssembly()); return new StandardKernel(); } That is all. No other modifications to the project. You'll notice that the RegisterAllControllersIn() method is commented out in two places above. I've figured I can run it in three different combinations, all with their funky side effects; Running it like above. I am then presented with the standard "Welcome to ASP.NET MVC" page in all its' glory. However, after this page is displayed correctly in the browser, VS shows me an exception that was thrown. It throws in NinjectControllerFactory.GetControllerInstance(), which was called with a NULL value in the controllerType parameter. Notice that this happens after the /Home page is rendered - I have no idea why it is called again, and by using breakpoints I've already determined that GetControllerInstance() has been successfully called for the HomeController. Why this new call with controllerType as null? I really have no idea. Pressing F5 at this time takes me back to the browser, no complaints there. Uncommenting the RegisterAllControllersIn() method in CreateKernel() This is where stuff is really starting to get funky. Now I get a 404 error. Some times I have also gotten an ArgumentNullException on the RegisterAllControllersIn() line, but that is pretty rare, and I have not been able to reproduce it. Uncommenting the RegisterAllControllers() method in OnApplicationStarted() (And putting the comment back on the one in CreateKernel()) Results in behavior that seems exactly like that in point 1. So to keep from going on forever - is there an exact step-by-step guide on how to set up an MVC 2 project with Ninject 2 (both non-beta release versions) to get the controllers provided by Ninject? Of course I will then start providing some actual stuff for injection (like ISession objects and repositories, loggers etc), but I thought I'd get this working first. Any help will be highly appreciated! (Also posted to the Ninject Google Group)

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  • How can I unfreeze an SSD connected to a remote server?

    - by chmac
    I don't have physical access to the machine, so I can't unplug the drive. # hdparm -I /dev/sda | grep frozen frozen The advice I've read elsewhere is to hotplug the drive, pull the power / sata cables while the machine is running. Those are not possible in this situation as I don't have physical access. I've tried power cycling the machine through the host's control panel a few times, but that hasn't worked. Is there any way I can unfreeze (unfrozen?) the drive without physical access?

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  • SharePoint Upgade Question

    - by Seth Spearman
    My company will be upgrading our SharePoint 2007 site to SP2010 and I know how to do it. But there is one step in the migration step that I don't. The pre-upgrade checker will give you a list of components/solutions that are referenced in the contentDBs but is not installed on the upgraded sharepoint farm. What do you do if the component is not available for 2010? (I believe the only option is uninstall the component before migration). Even if an upgrade is available for upgraded components won't it have a different GUID and therefore not solve the migration error messages? In other words, isn't it true that "install missing components" advice for 07 components only work if the 07 components works in 2010 (which I think is very few components.). Thanks. Seth

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  • XBMC: Viewing podcasts in 'Library Mode'

    - by greggannicott
    I'm having a great time getting to know XBMC, and so far for the most part I've been really happy with the results. I was chuffed when I followed the advice on this SU post and added TWiT as a video podcast with ease. However, when I go into Library Mode I can no longer access the podcasts I've added. I realise that one simple work-around is to come out of Library Mode to view podcasts, but in order to keep everything as simple (and appealing) to my wife as possible I'd rather remain in Library Mode so that on the rare occasion she wants to watch a DVD, she can do so without my help. Does anyone know a way to display podcasts in library mode? If this isn't possible is there a more elegant solution/work-around to going back and forth between library mode? Many thanks.

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  • MS SQL Query Sum of subquery

    - by San
    Hello , I need a help i getting following output from the query . SELECT ARG_CONSUMER, cast(ARG_TOTALAMT as float)/100 AS 'Total', (SELECT SUM(cast(DAMT as float))/100 FROM DEBT WHERE DDATE >= ARG.ARG_ORIGDATE AND DDATE <= ARG.ARG_LASTPAYDATE AND DTYPE IN ('CSH','CNTP','DDR','NBP') AND DCONSUMER = ARG.ARG_CONSUMER ) AS 'Paid' FROM ARGMASTER ARG WHERE ARG_STATUS = '1' Current output is a list of all records... But what i want to achieve here is count of arg consumers Total of ARG_TOTALAMT total of that subquery PAID difference between PAID & Total amount. I am able to achieve first two i.e. count of consumers & total of ARG _ TOTALAMT... but i am confused about sum of of ...i.e. sum (SELECT SUM(cast(DAMT as float))/100 FROM DEBT WHERE DDATE >= ARG.ARG_ORIGDATE AND DDATE <= ARG.ARG_LASTPAYDATE AND DTYPE IN ('CSH','CNTP','DDR','NBP') AND DCONSUMER = ARG.ARG_CONSUMER) AS 'Paid' Please advice

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  • Apache virtual host proxy to nginx for ruby

    - by Kevin Brown
    I'm running a few php sites off apache and want to start rails dev. I've installed rvm/nginx and can get my ruby site by going to websiteroot.com:8000... How do I pass ruby.websiteroot.com to websiteroot.com:8000? What's the best way for me to route a subdomain for ruby dev?? I'd switch to nginx completely if it weren't for all my php sites--seems like it's easier to just proxy for ruby. Advice? My nginx config looks like this: server{ listen 8000; server_name website.com; root /home/me/sites/ruby_folder/public; ... } My apache config looks like this: <VirtualHost> ServerName ruby.website.com ProxyPreserveHost on ProxyPass / http://127.0.0.1:8000 ProxyPassReverse / http://127.0.0.1:8000 </VirtualHost>

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  • Covert mod-rewrite to lighttpd for lessn url shortener

    - by JonKratz
    I am trying to use lessn, a url shortener by Shaun Inman, on my lighttpd server and he uses a .htaccess file for the redirect. I am not very good with Mod_Rewrite isn the first place otherwise some simple googling would have sufficed to convert this for lighttpd. As it is, I do not know what the 2nd and 3rd lines of the Mod_Rewrite are doing, so I cannot convert. I'd appreciate anyone's advice on those so I can have it working as it should. Thank you! <IfModule mod_rewrite.c> RewriteEngine on RewriteCond %{REQUEST_FILENAME} !-d RewriteCond %{REQUEST_FILENAME} !-f RewriteRule (.*) index.php?token=$1 [QSA,L] </IfModule>

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  • Blocking RDP connections from secondary IP addresses

    - by user73995
    Hi, I have a webserver running Windows 2008 R2 with multiple IPs assigned to it. I want to be able to RDP to the box via the main IP assigned to the box but not from any of the secondary IPs (ie... the websites IPs). I assume if I had control of the Firewall I could shut off the RDP port to the secondary IPs but it's in a hosted environment and I don't have access to the firewall. I'll contact the host to see if that's available but was hoping there was a setting I could set on the machine itself to not resolve RDP requests from the additional IPs. Any advice?

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  • Sql Server 2005 cluster - unable to rename to old server name

    - by Paul2020
    We have a sql 2005 cluster on W2K8 cluster. It is a named instance say SRV1\A. Then I built a new W2K8 (with a diff cluster service name) but the same service account. Then I installed a new sql 2005 cluster say SRV2\A. Now when I bring down the sql server resources on SRV1 and try to rename SRV2\A to SRV1\A through the cluster admin, I get the error the network name already exists. I have tried bringing an old cluster and installing a new cluster with the same name and it works. Why am I not able to rename the name? Any advice would very helpful.

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  • MediaTemple tcpsndbuf QoS Alerts

    - by theturninggate
    I'm hosting with MediaTemple on a (dv) Dedicated-Virtual 3.5 server. My site consists of a Wordpress blog, some custom PHP pages (nothing too intense), and I server 500-700 unique visitors per day. Despite my pretty modest numbers, I suffer from regular Apache crashes on account of QoS Alerts, mostly flagged as "tcpsndbuf". MediaTemple support -- usually tops -- has been pretty useless on this matter. I'm looking for answers as to how/why this is happening, advice on how to stop it. My website is a good portion of my livelihood, and downtime equates to lost income. Any and all help much appreciated. -Matt

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  • Computer hobby and more?

    - by John
    I have been a fulltime student recently working on graduate work to complete a graduate degree. While continuing my studies I have maintained my computer hobby. However, recently my computer hobby has been threatening to turn into a full-fledged side business. Because I am starting to have people come to me for computer help who I have never met before (who generally heard word-of-mouth from other people whose computers I looked at) I am seriously considering putting my conditions for working on a computer into writing (for potential damage control and perhaps liability reasons). Are there any standards for this that I should reference? Should responsibility be waived for times when the computer is left in my care or any time I look at a machine? Any advice you can provide here would be appreciated. What other lessons have you learned that I should be aware of in relation to helping people while continuing my studies as a hobby? Thank you in advance.

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  • Best way to replicate / mirror 100s of databases in SQL 2005

    - by mrwayne
    Hi, I currently host around 400-500 SQL 2005 databases of varying sizes (1-10 gig) each. I am aware of most of the different methods available and the general pros/cons of mirroring, log shipping, replication and clustering, but i am not aware of how well they tend to perform when its employed at the size i have specified (400-500 unique databases). Does anyone have any good advice on what is likely the best method for having the ability to fail over to another server with this sort of setup? Fail over does not need to be immediate, i'm just looking for something better than taking backups every day and moving them to storage. I'm preferably looking for something that would also makes it easy to manage the databases in bulk (as opposed to one at a time). Thanks for your input!

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  • SharePoint Item Edit Form (editform.aspx) keeps closing webparts - MOSS 2007

    - by poolybit
    We have a custom list within MOSS 2007 which sporadically closes the edit forms web part, despite the fact that the web parts property 'allow close' is unticked. The only way to make the form work again is to edit the page in SharePoint Designer and untick the option of 'web part closed', this then allows the form to function but at a seemingly random interval it will close itself again. There is quite a large user base accessing the site/list at anyone time, also note this has happened once on another list on another site collection. Has anyone else experienced this issue before or can offer any advice?

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  • Components needed for VPN

    - by Anriëtte Combrink
    Hi there We eventually got our Mac Mini Server. We now want to set up a small Remote Access VPN using this Mac Mini Server. Firstly we are not sure of the components needed additionally to the server to setup this VPN. We currently have the following: 1 Mac Mini Server 1 Firewall Router (Billion 802.11g ADSL2+ router with VPN capabilities [it says so on the box]) 4Mbps ADSL connection (which should have VPN capability enabled by the service provider, or so we heard) We are not sure what else needs to be included to enable our small VPN. Any advice would be really helpful.

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  • Black Screen when Computer Boots

    - by BlueRaja
    I'm having a serious problem with my computer; I think I've narrowed it down to the motherboard, but I'd like a second opinion before I spend the money. Before I moved into my new apartment, my desktop was working fine; now, it just won't work. It will turn on, the fans will spin up, lights come on... but nothing appears on the screen. No POST, nothing. I've tried: A different monitor (both are VGA) A different video-card (both are DVI, PCIe) Three different, known-good VGA-DVI adapters The onboard video port (VGA) Reseating the memory, and trying only one stick Different, known-good wall-outlets Unplugging the HDD and CD-drive from both the motherboard and PSU Replacing the PSU Has anyone had this happen before? Perhaps it's a known problem with this motherboard? Any advice!? Here are my specs: A13G+ V3.0 motherboard 2 2-gig 800mhz DDR2 600-watt PSU two older Geforce video cards

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  • Setting up VSFTPD on AWS EC2 Instance

    - by Robert Ling III
    I'm trying to set up VSFTPD passive hosting on my EC2 instance. I ran through these instructions http://www.synergycode.com/knowledgebase/blog/item/ftp-server-on-amazon-ec2 . However, when I tried to connect in FileZilla, I got Command: CWD /home/lingiii/ftp Response: 250 Directory successfully changed. Command: TYPE I Response: 200 Switching to Binary mode Command: PASV Response: 227 Entering Passive Mode (10,222,206,33,54,184). Status: Server sent passive reply with unroutable address. Using server address instead. Command: LIST Error: Connection timed out Error: Failed to retrieve directory listing Where directory /home/lingiii/ftp is set to wrx permissions for user lingiii, group developers (of which lingiii is a member) AND I'm logging in as user lingiii. Any advice?

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  • Computer hobby and repairs

    - by John
    I have been a fulltime student recently working on graduate work to complete a graduate degree. While continuing my studies I have maintained my computer hobby. However, recently my computer hobby has been threatening to turn into a full-fledged side business. Because I am starting to have people come to me for computer help who I have never met before (who generally heard word-of-mouth from other people whose computers I looked at) I am seriously considering putting my conditions for working on a computer into writing (for potential damage control and perhaps liability reasons). Are there any standards for this that I should reference? Should responsibility be waived for times when the computer is left in my care or any time I look at a machine? Any advice you can provide here would be appreciated. What other lessons have you learned that I should be aware of in relation to helping people while continuing my studies as a hobby? Thank you in advance.

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  • How can I re-encode H.264 video with minimal quality loss?

    - by SofaKng
    I have a lot of MPEG-TS files (.TS container but H.264 video) and playback is fine except that when you skip forward/backward or fast forward it's very sluggish and gets pixelated, etc. I've been trying to do research and I'm guessing that they were encoding with very few reference blocks (ie. it's a capture from a DVB-S satellite stream). When I re-encode them with Handbrake (.MP4 container) they play very, very good and seeking in the video is instant, etc, etc. Is it possible to transcode/re-encode my MPEG-TS files with minimal quality loss? If so, what is my best bet? They are each about 2 Mbps (ie. 2 GB per hour) but I don't want to re-encode them if "minimal quality loss" requires 10+ GB per file. I'm hoping to keep the video are the same size. Can anybody give me any advice?

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  • Why aren't connections released by the tomcat AJP connector

    - by Chris
    I have here a jboss with a web application. The tomcat is configured to use the ajp connector. Incoming connections are tunneled via an apache reverse proxy to the connector. Now I recognized that under heavy load the connector keeps a bunch of connections in "keep alive" mode for eternity and doesn't release them any more. With the normal HTTP connector the app did well, but now with the ajp connector we have regular app stallments. Can someone give me some advice where to start to look to resolve this issue? Why does the connector not release the connection again after idling for 300 secs? thanks, chris

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  • Migrated SQL Server database suddenly in "Restoring" state

    - by Pete Montgomery
    Edit: This is still a live prob, less than an hour after trying RESTORE ... WITH RECOVERY. I backed up a SQL Server 2005 database and restored it to a new SQL 2008 instance. The restore was quick and successful. Everything was fine for an hour or so. Suddenly, the database is now stuck in "(Restoring...)" state in Management Studio and has a green arrow icon, and my application login is failing! Any advice? :-) Edit: This is a live application. If I delete and try again, the hour or so's data will be lost.

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