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  • Messages fail to deliver when sending out a mass email

    - by Jason T.
    A client of mine sent out a mass email to a bunch of people on his contact list. A bounceback email was received by my client stating that: "The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk." That error is associated with every recipient in that mass email. Any ideas on where to look to resolve this? He is able to send and recieve other emails normally.

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  • Remote support via VPN without split tunnel

    - by Robe Eleckers
    my title might not be very clear, but I'll explain my setup in more detail now. We have several customers (companies) that need to be remotely supported. At these customers we have servers running with our software that needs to be serviced. These servers are (almost) never connected to the internet. For this we have multiple PC's running VPN clients. These PC's run a VNC server so our service engineers can login from their home laptop remotely to these PC's and connect from there to our customer via the VPN connection on the PC. The problem is however that several customers do not allow split tunneling. That means that when we connect via VPN to such a customer the VNC connection drops. Our current workaround is using a Citrix VM which we control via XenCenter console, but it's quite slow. Are there common solutions to handle this?

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  • custom adm file for IE search providers on Windows 2003

    - by filipv
    Hi, I have been stumped by this issue for some time, I created a custom ADM template for a customer to populate the search providers in Internet Explorer 7 and 8. The custom ADM works fine and I have set 3 search providers, the problem is that I cannot change them (the customer wants to change the entry for wikipedia from EN to NL), I edited the ADM file but the clients seem to keep on using the old settings. Removing/replacing the adm file has no effect either, the settings remain. I used the following article as a base: http://support.microsoft.com/kb/918238 For IE8 you need to work with a name instead of a UID for the default entry, that works as expected. but there seems to be no way to change the setting once in place.

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  • ldap sync with outlook

    - by Dr Casper Black
    I have a task to research the possibilities of LDAP as a centralized Address Book. I have setup a openLDAP on debian 5.07. I managed to search the LDAP contacts from MS Outlook 2007 (with some drawbacks like Outlook cant recognize street and organization fields). My question is, is it possible ,& how, to sync data on LDAP server with applications that support LDAP? I could not find any data on this topic. EDIT: The point is, to have a centralized list of contacts that can be sync with various applications, for instance Outlook, Thunderbird, Phonebook on mobile phones...etc The Question is, Is it possible to transfer (update) data on a client application from LDAP database and viceversa? So not to search LDAP server data, but to download contact that are not available in the client application (Outlook) and upload data to LDAP if the contact is in (Outlook) and not in LDAP database and the other way around, in other words synchronize.

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  • Is there a relation between MS SQL Server client licenses and performance

    - by ramdaz
    I have a customer who has an .Net application running on MS SQL Server 2008, supplied by our company as a part of Microsoft Small Business Server. He started off with around 5 users, and hence we had not sold any extra licenses. Today there are 40 users, and there's performance degradation. An MS Consultant said that to improve performance you need to buy extra licenses. Is there a relationship. I am anyway planning to force the customer to buy extra licenses on legal grounds. But will there be any appreciable performance difference too? Advice welcome

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  • What's required to enable communication between two IP ranges located behind one switch?

    - by Eric3
    Within our co-located networking closet, we have control over two ranges of 254 addresses, e.g. 64.123.45.0/24 and 65.234.56.0/24. The problem is, if a host has only one IP address, or a block of addresses in only one range, it can't contact any of the addresses in the other subnet. All of our hosts use our hosting provider's respective gateway, e.g. 64.123.45.1 or 65.234.56.1 A host on the 64.123.45.0/24 range can contact the 65.234.56.1 gateway and vice-versa Everything in our closet is connected to an HP ProCurve 2810 (a Layer 2-only switch), which connects through a Juniper NetScreen-25 firewall to the outside world What can I do to enable communication between the two ranges? Is there some settings I can change, or do I need better networking equipment?

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  • My datacenter is unable to add PTR/rDNS record, then how can I prevent the mail outgoing from going to spam folder?

    - by gilzero
    I am having problem that mail sent out from my server all goes to recipient's spam folder. I am running Drupal sites on Linux server. CentOS w/ cPanel. Our users cannot receive email as the mail went to the spam folder. (such as registration email, contact form email) I was advised that I need to have PTR/rDNS record added for my host. I then contact my datacenter to add PTR/rDNS thing, unfortunately, the datacenter said they are unable to do it. So what can I do? Any other ways I can fix the problem? Thank you!

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  • Excel - How to count matches in data?

    - by JunkUtopia
    I am looking for patterns in the user journey of converted customers. I have each customers details in a row and then each step of the journey in it's own cell in columns, with up to 12 steps for each customer. For example if I want to find the count of every customer who at any point in their journey has for example, downloaded a pdf and contacted us via email, what formula is best suited to this? I've tried countifs but couldn't get it to work over multiple columns. Thank you.

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  • How to handle recurring dates (dates only) in .NET?

    - by Wayne M
    I am trying to figure out a good way to handle recurring events in .NET, specifically for an ASP.NET MVC application. The idea is that a user can create an event and specify that the event can occur repeatedly after a specific interval (e.g. "every two weeks", "once a month" and so on). What would be the best way to tackle this? My brainstorming right now is to have two tables: Job and RecurringJob. Job is the "master" record and has the description of the job as well a key to what customer it's for, while RecurringJob links back to Job and has additional info on what the occurrence frequency is (e.g. 1 for "once a month") as well as the timespan (e.g. "Weekly", "Monthly"). The issue is how to determine and set the next occurrence of the job since this will have to be something that's done regularly. I've seen two trains of thought with this: This logic should either be stored in a database column and periodically updated, or calculated on the fly in the code. Any thoughts or suggestions on tackling this? Edit: this is for a subscription based web app I'm creating to let service businesses schedule their common recurring jobs easily and track their customers. So a typical use might be to create a "Cut lawn" job for Mr Smith that occurs every month The exact date isn't important - it's the ability for the customer to see that Mr Smith gets his lawn cut every month and followup with him about it. Let me rephrase the above to better convey my idea. A sample use case for the application might be as follows: User pulls up the customer record for John Smith and clicks the Add Job link. The user fills out the form to create a job with a name of "Cut lawn", a start date of 11/15/2009, and selects a checkbox indicating that this job continually occurs. The user is presented with a secondary screen asking for the job frequency. The user indicates (haven't decided how at this point - let's assume select lists) that the job occurs once a month. User clicks save. Now, when the user views the record for John Smith, they can see that he has a job, "Cut lawn", that occurs every month starting from 11/15/2009. On the main dashboard when it's one week prior to the assumed start date, the user sees the job displayed with an indicator such as "12/15/2009 - Cut lawn (John Smith)". A week before the due date someone from the company calls him up to schedule and he says he's going to be out of town until 1/1/2010, so he wants his appointment rescheduled for that date. Our user can change the date for the job to be 1/1/2010, and now the recurrence will start one month from that date (e.g. next time will be 2/1/2010). The idea behind this is that the app is targeting businesses like lawn care, plumbers, carpet cleaners and the like where the exact date isn't as important (because it can and will change as people are busy), the key thing is to give the business an indicator that Mr. Smith's monthly service is coming up, and someone should give him a call to determine when exactly it can be scheduled for. In effect give these businesses a way to track repeat business and know when it's time to followup with a customer.

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  • Client can't reach my production webserver. It's their ISP's fault, but now what?

    - by MikeN
    I have a customer in Michigan who can't access my production SaaS webserver that is hosted on Slicehost. All other companies across the US/Canada/Europe have no problem reaching the site. This problem is occuring intermittantly, and Slicehost customer service says it's a problem with the client's ISP. I got the IP address of my client, and ping'ing that IP address from my PROD server fails, but ping'ing the IP address from my dev box or our seperate blog server (also hosted on slicehost) works. How do I debug a problem like this? I asked the client to reach out to their local ISP and ask about this problem. A traceroute shows that the packets are getting stopped on a Comcast Michigan node which is the client's ISP. Is there anything I can do additionally to fix this problem for my client?

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  • Windows 8 Activation - Product ID: Not available

    - by Guy Thomas
    The situation: I downloaded Windows 8 RTM from MSDN (I have a subscription). Naturally, I downloaded the product key as well. Windows 8 installed like a dream: lightning fast with no problems. I accepted the product key at the beginning of the install. Next, I thought I would download Updates, but they failed, so I checked the system's activation in Control Panel System. Problem: It returned "Product ID: Not available." There's nothing under "Windows activation" that I can click on, no blue links. I had a 'Chat' with MSDN, who introduced me to SLUI.exe. On Windows 8 it did nothing. (On Windows 7 it is supposed to bring up the Activation Menu). I phoned the Microsoft Activation number, they told me to contact MSDN. MSDN left the 'chat' by telling me to contact Microsoft! Hmm... I wonder if anyone at SuperUser can help?

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  • Can Office Project Server 2010 handle issue tracking?

    - by JL
    I have a scenario where I want to be able to allow customers to login to a customer facing portal on the web, and log issues / bugs. Internal team members should then be notified via email and the issue should be logged in Project Server. The ticket status should be Open, until either resolved or close, where the customer will be notified via email. Is this possible to do using Microsoft Project Server 2010? The question could also be can customers submit bugs to office 2010 projects via a custom web form of some kind, and can project handle the back-end gracefully.

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  • Find keyword values from PDF [closed]

    - by JukkaA
    I have a lot of PDF reports I'd need to index. They're mostly "text-based PDFs", not images. I know they all have account number in certain format, 123456AAAAA and some other keyword info like addresses, customer names etc. needed in indexing these files. Basically if the file is ab.pdf, I need to create ab.txt that contains: ACC=123456AAAA Customer=John Doe Date=20120808 What would be the best software/solution to generate indexing information for these? I know there's pdftotext, but piping it to different grep/awk commands is a hack... It would be nice to specify an area in PDF to search for the account number, and specify the format it is in.

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  • Redirecting to Login page in apache

    - by Shailesh Sutar
    I am working on OTRS where i want to set OTRS Login page on otrs.mydomain.com. I am having machine CentOS release 6.2 (Final). Currently I am accessing it,using otrs.mydomain.com/otrs/customer.pl for customer login AND otrs.mydomain.com/otrs/index.pl for admin login. I changed DocumentRoot to /opt/otrs but its not working as it should. OTRS is installed in /opt/otrs/ I am using Apache Server version: Apache/2.2.15 (Unix). Now i am stuck.

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  • Typical Service Response Time for software verndors [closed]

    - by Miky D
    I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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  • Scripting help - need to get phone number of AD accounts and then add them to contacts in trusted domain

    - by TheCleaner
    I have domain accounts that I have created as contacts in another trusted domain so that they can see them in their Exchange GAL. I need a way to extract the phone number field from UserA (user account) in DomainA and import it into UserA (contact) in DomainB. I get the logic, it's just the code (vbscript/powershell/whatever) that eludes me. The logic as I see it: Connect to source AD (ou/subtree) Extract user accounts from OU and subcontainers including first name, last name, display name, and phone number Connect to target AD (ou/subtree) Verify/match contact with extract in #2 above based on display name Update phone field with phone number in extract Write log of success and failures Anybody able to help?

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  • Url for search withing Exchange Server OWA

    - by Martin Vobr
    I can easily create url for searching the Internet for specific term: http://www.bing.com/search?q=example Is is possible to create a similar url for searching my Exchange server mailbox using Outlook Web App? Something like: http://my.exchange.server.tld/owa/search.aspx?q=example EDIT Some of comments asked for target, so here is the clarification: There is a web-based backoffice system which includes customer's email addresses. I want to provide an easy way to show emails related to this customer in a support mailbox. Adding a link to an OWA search result page seemed a way to accomplish quickly. I can lookup emails either via EWS or IMAP. I wanted to reuse OWA for displaying them instead of reinventing the wheel. If creating a search link is not possible what would be best alternative approach? I'm thinking about getting message list via EWS/IMAP, showing them and (at least now) redirecting to OWA in order to display the message content.

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  • Constantly visible notification and access icon for Empathy in Gnome 3

    - by aef
    Since a short while I'm using Ubuntu Oneiric Ocelot (11.10) with gnome-shell (Gnome 3) and I'm trying to get accustomed to the default Empathy Instant Messaging client. One mayor problem for me (coming from Gnome 2 and Psi) is that there is no constantly visible icon which makes it clear (for example by changing its icon or showing an animation) if there are incoming messages which I did not read already and which lets me jump into them with one click. Also I'm missing a way to bring up the contact list or hide it away with a click. I sometimes have real problems even figuring out how to even open the contact list up again. Is there a Gnome 3 extension or some other trick available to display such a notifier in the top bar? I'm talking about something just like the sound and network controls which are already located there. I know that there are notifications in the lower notification area (former system tray), but as it is only visible as I move the mouse in the lower right corner of the screen, its useless for me.

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  • What is a good listserv replacement?

    - by David Smith
    A board I'm on has about 700 - 1300 members being served from a listserv maintained by a company one of our board members is on. This restricts the ability of other board members to use the listserv unless they are employees of the company. They want to move to a system where anyone can administer the list. I'm thinking of switching to Constant Contact or Google Groups. We want something that allows list members to manage their own contact preferences and enables anyone authorized to send emails to the list.

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  • Amazon S3: allow users to upload on a restricted basis (per bucket maybe)?

    - by Tom
    Hi there, I'm thinking about signing up to the Amazon S3 storage service. What I want to do is create a service where other people can register their own bucket with a certain amount of storage. These users will install my software, which then uploads their files. Of course, the users may only upload what they have paid for. For this to work I would like to create a separate bucket for each customer, each with its own properties. Question 1: is this possible with the API? How? This means that the installed software must have the rights needed to upload to my Amazon S3 account. Question 2: can I create individual authentication IDs for each bucket or customer, so that they can only upload with restrictions I have set? Thanks in advance.

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  • Can't access to a iSCSI volume

    - by jmiguel.rodriguez
    I have a iSCSI target on a customer place I'm using from an old Fedora (Core6) server. I configured it and formatted as ext3 (mistake, now I know) and I've been working with it for some time. Now I need to access this volume from other machine. As far as I've read, I can't do it safely from two machines at the same time (yep, that's the first thing I tried). So I've umount it from original server and tried to mount it on the new server (I did it at first with Ubuntu 10 LTS but when I was unable to do it I installed another Fedora with the same configuration) with no success. The problem: I can see all target on NAS but when I do a "fdisk -l" to see all devices and know which mount I see all targets as SFS filesystem. From the original server I see all SFS (after all, they belong to my customer and don't know what he have in) except the one I manage which I see as 'Linux'. What can I do? Thank you in advanced, regards, jmiguel

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  • Personally identifiable information (PII) on shared web hosting

    - by S. Cobbs
    Hey folks, I am providing web hosting services (shared and dedicated) and have had one of my shared hosting clients mention needing an SSL cert for their site where they are collecting insurance quotes in a form, including names and social security numbers. My privacy sense is tingling, and I'm pretty sure it's not legal (in the US) to do this on a shared system, but can't find anything to support my thoughts outside of PCI-DSS, but the customer isn't processing payments through the site so I'm not sure if that applies. I'm reading lots of policy documents where people advise to minimize and manage the PII footprint internally, but as the host I don't want to put all of my customer's clients at possible risk. I'm not looking here for legal advice necessarily, but perhaps someone in a similar position to mine can provide some rule of thumb or point me in the right direction.

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  • remove an open wifi of a service provider near my house

    - by wannik
    I'm using Win 7. There is an access point of a service provider wifi near my house. The wifi is not free and not WEB/WPA protected. Everyone can connect to it and it will show the company's login page. (if the username/password are put correctly, their customer can use the net.) I'm not the customer of the company and have my own access point in my house. But my computer always connect to the network of that company. I tried to remove the network but it keep coming back and connect to that access point instead of mine. What can I do to make my computer choose my access point first?

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  • how to bind input fields to a modal input fields AngularJS

    - by user3919120
    I have a form with a Customer and its properties populating input fields. If the user needs to change the Customer they click on the CustomerName input. A modal opens with a Customer List for them to choose from. There selection populates the input fields in that modal. I need to have that new information put in the already populated input fields. plunkr <div class="form-group"> <div class="input-group"> <span class="input-group-addon">C. Name</span> <input style="width:400px" ng-model="currentItem.CustomerName" class="form-control btn btn-default" ng-click="editJobCustomerModal()" /> </div> </div> <div class="form-group"> <div class="input-group"> <span class="input-group-addon">C. Address</span> <input style="width:390px" ng-model="currentItem.CustomerAddress" class="form-control" type="text"> </div> </div> Modal <div ng-controller="JobCtrl" data-backdrop="static" data-keyboard="false" class="modal fade" id="editJobCustomerModal" tabindex="-1" role="dialog" aria-labelledby="edit" aria-hidden="true"> <div class=" modal-dialog modal-editJobCustomer"> <div class="modal-content"> <div class="modal-header"> <h4 class="modal-title custom_align" id="Heading">Change Job Customer</h4> </div> <div class="modal-body"> <div class="container"> <form ng-submit="submitJob()" enctype="multipart/form-data"> <fieldset> <div class="col-md-8"> <!-- Prepended text--> <div class="form-group"> <div class="input-group"> <span class="input-group-addon">C. Name</span> <input style="width:400px" ng-model="selectedCustomer.CustomerName" class="form-control" type="text" /> </div> </div> <div class="form-group"> <div class="input-group"> <span class="input-group-addon">C. Address</span> <input style="width:390px" ng-model="selectedCustomer.CustomerAddress" class="form-control" type="text"> </div> </div> </fieldset><br /> <input style="float:right" class="btn btn-danger" ng-click="" type="button" value="Update"/> <input style="float:right; margin-right:20px" type="button" class="btn btn-primary" data-dismiss="modal" value="Cancel" /> </form> </div> </div> </div> </div> </div>

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