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• Integrating Drools with JBossESB

  - by El Guapo

  In recent weeks I've been researching Drools amongst other CEP/Rule Engines and I believe I would like to use Drools. I also have an JBossESB which is responsible for routing of messages between different services. Unless I am totally missing the boat, I can't for the life of me see how I would get data into Drools via JBossESB. Inside of my ESB I have data (facts) that needs to be monitored and routed correctly (some of the data properties also needs to be modified based on other properties in each of the facts, I figured using Drools (a combination of Fusion and Expert) would be the best way to handle this, however, I don't really see in any of the JBoss (or other) documentation how I would get that done. Is this a cart-before-the-horse situation? Am I totally missing the boat somewhere? Any help is greatly appreciated. Thanks.

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• Home Pages in ASP.NET MVC

  - by Maxim Z.

  I'm trying out ASP.NET MVC, but, after reading a huge tutorial, I'm slightly confused. I understand how Controllers have Actions that URLs are routed to, but how do home pages work? Is the home page its own controller (e.g. "Home") that has no actions? This sounds correct, but how is it functionality implemented without Actions (no Actions means no methods that call the View Engine)? In other words, my question is this: how are home pages implemented (in terms of Controllers and Views)? Could you please provide sample code?

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• Ruby on Rails - where to write business logic while processing a request? (newbie)

  - by Genadinik

  I am learning Ruby on Rails. I made a simple link like this: <%= link_to "Alex Link", alexes_path(@alex) %> then I routed it in routes.rb like this: resources :alexes get "home/index" then I am a bit unclear, but I think it goes to this part of the controller: def index #@alexes = Alex.all respond_to do |format| format.html # index.html.erb format.json { render json: @alexes } end end Am I correct that it goes to this part of the controller? Then nothing much happens and it goes to the next page which is index.html.rb under views\alexes So what I am wondering is - if I needed to do some business logic, would I write that in the controller snippet? Where inside the snippet? An example would be nice to take a look. Also, I would like to connect to a MongoDb database. Would I also write that in the middle of the controller? Thanks!

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• System.Web.HttpException in asp.net mvc 2 on images and javascript files

  - by Rippo

  Hi I am getting the following errors reported by ELMAH on my asp.net mvc 2 site for javascript files, images etc. System.Web.HttpException: The remote host closed the connection I have done some research and it appears that the user/bot is clicking a link on the site before the page has fully loaded. Now this error never occurs on a controller action but always on a file that is on disk. e.g. /Content/CmsImages/logo.png /Content/CmsImages/MemberImages/Photo-001605.jpg /Content/jquery.tickertype.js So this means that all static files are being routed through the mvc pipeline. What options do I have?

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• Need help using the Windows IP Helper API & ParseNetworString in C#.

  - by JohnnyNoir

  I'm attempting to rewrite some C# web service code that uses the Windows IP Helper API call "SendARP" to retreive a remote system's MAC address. SendARP works great - until you cross a network segment as Arp requests aren't routed. I've been looking at the "ParseNetworkString" documentation after happening across its existance on StackOverflow. The quick & dirty algorithm I have in mind is: public static string GetMacAddress(string strHostOrIP) { if (strHostOrIP is IPAddress) { parse results of nbstat -A strHostOrIP return macAddress } if (strHostOrIP is Hostname) { IPHostEntry hostEntry = null; try { hostEntry = Dns.GetHostEntry(strHostOrIP); } catch { return null; } if (hostEntry.AddressList.Length == 0) { return null; } foreach (IPAddress ip in hostEntry.AddressList) { if (ip.AddressFamily == System.Net.Sockets.AddressFamily.InterNetwork) { ipAddress = ip; break; } } } return GetMACAddress(ipAddress); } "ParseNetworkString" is new with Vista/Win2008 so I haven't been able to find example C# code demonstrating its use and I'm no C++ coder so if anyone can point me in the right direction...

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• Modify links in CListView pager to follow routing

  - by Thorpe Obazee

  I currently have this: <?php $this->widget('zii.widgets.CListView', array( 'dataProvider'=>$model, 'itemView'=>'_view', 'template' => '{items}{pager}' )); ?> The Pager shows me paginations to posts/index?page=2, posts/index?page=3. The problem is that I have routed blog/posts to posts. I am on blog/posts now and all the links in the Pager is showing me posts/index?page=2, page/index?page=3. I want to have the pager showing links to blog/posts/index?page=2, blog/posts/index?page=3 This my current routing for this: 'urlFormat'=>'path', 'rules'=>array( 'blog/posts' => 'posts', How should I do this? Update: For those confused as to what I am saying:

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• C# socket blocking behavior

  - by Gearoid Murphy

  My situation is this : I have a C# tcp socket through which I receive structured messages consisting of a 3 byte header and a variable size payload. The tcp data is routed through a network of tunnels and is occasionally susceptible to fragmentation. The solution to this is to perform a blocking read of 3 bytes for the header and a blocking read of N bytes for the variable size payload (the value of N is in the header). The problem I'm experiencing is that occasionally, the blocking receive operation returns a partial packet. That is, it reads a volume of bytes less than the number I explicitly set in the receive call. After some debugging, it appears that the number of bytes it returns is equal to the number of bytes in the Available property of the socket before the receive op. This behavior is contrary to my expectation. If the socket is blocking and I explicitly set the number of bytes to receive, shouldn't the socket block until it recv's those bytes?, any help, pointers, etc would be much appreciated.

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• How can I display a dialog box for making a choice before a CALL is processed in android?

  - by jsight

  I would like to intercept outgoing calls and pass them to a VOIP application. I see that the Google Voice application has a feature for displaying a question before each call is actually initiated. It provides the user with the choice: Initiate call via Google Voice Initiate call via standard call I would like a way to do something similar with my application (so that not all calls have to be routed through it). At the moment, I can intercept CALL events via a BroadcastReceiver, however, these are not allowed to open dialogs (thus making it possible to display the choice). What is the best way of achieving this goal?

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• Kohana v2 - problem with routes

  - by yoda

  Hi, I'm attempting to set some custom routes in Kohana v2. What I'm looking for is some method that allow the system to : follow a pre-defined name to it's related root; redirect the non-matched url's into another controller; To give you a more clear view over the problem, I want the first url parameter to be associated to certain pages (contacts, home, services, about us, etc), and those urls who doesn't match the previous pages would be routed into a controller called products, in order to determine if the first url parameter regards a product name. Here's a sample of what I have : $config['_default'] = 'home'; $config['([a-zA-Z]+)'] = 'products/showcat/$1'; What am I missing here? Thanks in advance!

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• How can I make the Rails 3 router localize URLs using localization files?

  - by edgerunner

  What I'd like to be able to do is: in config/routes.rb resources :posts in config/locale/en.yml en: resources: posts: "posts" new: "new" edit: "edit" in config/locale/tr.yml tr: resources: posts: "yazilar" new: "yeni" edit: "duzenle" and get I18n.locale = :en edit_post_path(3) #=> /posts/3/edit I18n.locale = :tr edit_post_path(3) #=> /yazilar/3/duzenle I'd also like Rails to match any of these routes anytime and pass the associated locale in the params hash such that when I navigate to /yazilar , the request should be routed to the posts#index action with the :tr locale in the params hash. Any simple or complex way of doing that?

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• C# Event routing in code behind

  - by Nate

  I'm building a WPF MVVM-ish application. I want to be able to display an event log containing items in a collection that exists in my viewmodel. I want any of the objects in the model to be able to add data to the event log. Therefore every object needs to be able to pass data back to one central collection for databinding in the view. I could implement an event in every one of my data classes and manually pass the events up the object heirarchy but this seems super clumsy. On the visual tree a Routed Event would take care of this, is there some equivelent in the model scope? Any other ideas?

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• I want absolute atomicity on a single couchdb instance (insert, fail if already existing)

  - by MatternPatching

  I've come to really love the couchdb style of organizing and updating data, but there are a few situations where I really need to be able to create an entry and determine if an equivalent entry is already in existence before returning to the user. The only situation that this is absolutely necessary for my application is user registration. I'm fine with having all user registration writes go to a particular, designated couchdb instance known as the "registration-instance". I want to hash the user_id into some _id to use. Then execute a put with this _id, but fail if the _id is already inserted. I need to return to the user that the user name is already reserved, and I cannot detect the conflict later and resolve it at that point, because the user would be under the impression that they had reserved the user name. I don't see why couchdb couldn't provide some way to do this, under the assumption that you designate that inserts for a particular "type" of document always are routed to a particular instance.

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• Replacing a C++ ActiveX component with a .NET implementation?

  - by Leon Breedt

  I have existing managed and unmanaged software using an ActiveX component supplied by a third party to perform some communications, but it is now required that this communication be routed through my application. Ideally I'd be able to install a .NET component which will expose exactly the same interface, and will be usable as a drop-in replacement. However, I am running into the limits of my understanding of COM, which admittedly is quite minimal. How best to ensure that my implementation of the interface is 100% binary compatible with the existing object? How do I ensure that applications use my implementation of the interface instead of the legacy implementation? Is it simply a matter of registering my implementation, and unregistering the legacy one? How do I ensure it's a "drop-in" replacement, and requires no changes to existing software? How do I ensure unmanaged code can use it without issue? Note: I am able to require that .NET 4.0 be used, if that will make things simpler.

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• Apache/PHP is determined to serve the wrong file

  - by Lucas

  I have a page that is called with a url like http://testserver/path/to/foo/bar/ but apache is serving the wrong file altogether. /path/to/ is a real directory where all the code and .htaccess file is. foo/bar/ is supposed to redirect to foo_bar.php with a RewriteRule, but it never gets there. It's not a mod_rewrite issue as I have commented out all the rules that could be interfering, which should give me 404s for that request, but the same problem occurs: the file that is served is /path/to/foo.php, so in it I var_dump $_SERVER and get: REQUEST_URI = /path/to/foo/bar/ SCRIPT_NAME = /path/to/foo.php SCRIPT_FILENAME = /real/path/to/foo.php PATH_INFO = /bar/ PATH_TRANSLATED = /real/bar/ PHP_SELF = /path/to/foo.php/bar/ Why is this request being routed to this file at all?

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• Form submission and hyperlinks using GET and POST

  - by Jon

  I have a search resource, the user can perform searches by filling out a form and submitting it, the create action is called, the Search is saved, the show action is called, and the results are displayed. This all happens with the default POST, and all works fine. The user may want to save his search in the saved_search table (i don't use the Search table for this purpose as this table stores all searches for the purpose of compiling statistics, and gets cleared on a regular basis). Once the Search is saved, it can be re-run by clicking a hyperlink, this is where i start to get problems. I see no way of getting my hyperlink to run the create action of Search, with a POST request, and the necessary data. I then decided to try to get both form submission and the hyperlink to perform a search using a GET request, i was unable to get form_for to run my Search create action using a GET request, it always seems to get routed to my index action. Can someone suggest a good restful solution to this problem please. Many thanks

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• How to create custom CSS "on the fly" based on account settings in a Django site?

  - by sdolan

  So I'm writing a Django based website that allows users select a color scheme through an administration interface. I already have middleware/context processors that links the current request (based on domain) to the account. My question is how to dynamically serve the CSS with the account's custom color scheme. I see two options: Add a CSS block to the base template that overrides the styles w/variables passed in through a context processors. Use a custom URL (e.g. "/static/dynamic/css//styles.css") that gets routed to a view that grabs all the necessary values and creates the css file. I'm content with either option, but was wondering if anyone else out there has dealt with similar problems and could give some insight as to "Best Practices".

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• How to setup custom CSS based on account settings in a Django site?

  - by sdolan

  So I'm writing a Django based website that allows users select a color scheme through an administration interface. I already have middleware/context processors that links the current request (based on domain) to the account. My question is how to dynamically serve the CSS with the account's custom color scheme. I see two options: Add a CSS block to the base template that overrides the styles w/variables passed in through a context processors. Use a custom URL (e.g. "/static/dynamic/css//styles.css") that gets routed to a view that grabs all the necessary values and creates the css file. I'm content with either option, but was wondering if anyone else out there has dealt with similar problems and could give some insight as to "Best Practices".

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• Absolute URL Generation with Subdirectory in Rails

  - by Hulihan Applications

  Hey Guys - I'm trying to find an easy way(without having to write any plugins or overrides to Rails) to generate an absolute url to a rails application being in a subdirectory. This url is going to be generated for theme images, not links, so I can't url link_to or url_for. Here's an example of what I want to do: <%= theme_image("delete_icon.png", :theme => "my_theme") %> If my app is running at http://localhost, This would return: <img src="/themes/my_theme/images/delete_icon.png"> but If my app is running at http://localhost/myapp, This would return: <img src="/myapp/themes/my_theme/images/delete_icon.png"> Can anyone point me in the right direction to generate a dynamic, absolute url to a non-routed resource?

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• Very very slow transfer speeds between Windows 7 and samba server running on Ubuntu 11.10/12.04 minimal

  - by kuzyt

  As mentioned in the title I tried transferring files between Windows 7 and the samba server running on both Ubuntu 11.10 and 12.04 but both showed very slow transfer speeds. Can someone please guide me in the right direction to debug this problem ? wget --output-document=/dev/null http://tokyo1.linode.com/100MB-tokyo.bin --2012-08-21 22:02:17-- http://tokyo1.linode.com/100MB-tokyo.bin Resolving tokyo1.linode.com (tokyo1.linode.com)... 106.187.33.12 Connecting to tokyo1.linode.com (tokyo1.linode.com)|106.187.33.12|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 104857600 (100M) [application/octet-stream] Saving to: `/dev/null' 8% [=============> ] 8,923,980 64.8K/s eta 15m 0s wlan0 IEEE 802.11abgn ESSID:"TNET" Mode:Managed Frequency:2.462 GHz Access Point: 58:6D:8F:26:20:7A Bit Rate=117 Mb/s Tx-Power=20 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=57/70 Signal level=-53 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:101 Invalid misc:2448 Missed beacon:0 03:00.0 Network controller: Atheros Communications Inc. AR9300 Wireless LAN adaptor (rev 01) Subsystem: Atheros Communications Inc. Device 3112 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx+ Latency: 0, Cache Line Size: 64 bytes Interrupt: pin A routed to IRQ 16 Region 0: Memory at fea00000 (64-bit, non-prefetchable) [size=128K] Expansion ROM at fea20000 [disabled] [size=64K] Capabilities: [40] Power Management version 3 Flags: PMEClk- DSI- D1+ D2- AuxCurrent=375mA PME(D0+,D1+,D2-,D3hot+,D3cold-) Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME- Capabilities: [50] MSI: Enable- Count=1/4 Maskable+ 64bit+ Address: 0000000000000000 Data: 0000 Masking: 00000000 Pending: 00000000 Capabilities: [70] Express (v2) Endpoint, MSI 00 DevCap: MaxPayload 128 bytes, PhantFunc 0, Latency L0s <1us, L1 <8us ExtTag- AttnBtn- AttnInd- PwrInd- RBE+ FLReset- DevCtl: Report errors: Correctable- Non-Fatal- Fatal- Unsupported- RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop- MaxPayload 128 bytes, MaxReadReq 512 bytes DevSta: CorrErr- UncorrErr- FatalErr- UnsuppReq- AuxPwr- TransPend- LnkCap: Port #0, Speed 2.5GT/s, Width x1, ASPM L0s L1, Latency L0 <2us, L1 <64us ClockPM- Surprise- LLActRep- BwNot- LnkCtl: ASPM Disabled; RCB 64 bytes Disabled- Retrain- CommClk+ ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt- LnkSta: Speed 2.5GT/s, Width x1, TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt- DevCap2: Completion Timeout: Not Supported, TimeoutDis+ DevCtl2: Completion Timeout: 50us to 50ms, TimeoutDis- LnkCtl2: Target Link Speed: 2.5GT/s, EnterCompliance- SpeedDis-, Selectable De-emphasis: -6dB Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS- Compliance De-emphasis: -6dB LnkSta2: Current De-emphasis Level: -6dB Capabilities: [100 v1] Advanced Error Reporting UESta: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol- UEMsk: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol- UESvrt: DLP+ SDES+ TLP- FCP+ CmpltTO- CmpltAbrt- UnxCmplt- RxOF+ MalfTLP+ ECRC- UnsupReq- ACSViol- CESta: RxErr- BadTLP- BadDLLP- Rollover- Timeout- NonFatalErr- CEMsk: RxErr- BadTLP- BadDLLP- Rollover- Timeout- NonFatalErr+ AERCap: First Error Pointer: 00, GenCap- CGenEn- ChkCap- ChkEn- Capabilities: [140 v1] Virtual Channel Caps: LPEVC=0 RefClk=100ns PATEntryBits=1 Arb: Fixed- WRR32- WRR64- WRR128- Ctrl: ArbSelect=Fixed Status: InProgress- VC0: Caps: PATOffset=00 MaxTimeSlots=1 RejSnoopTrans- Arb: Fixed- WRR32- WRR64- WRR128- TWRR128- WRR256- Ctrl: Enable+ ID=0 ArbSelect=Fixed TC/VC=01 Status: NegoPending- InProgress- Capabilities: [300 v1] Device Serial Number 00-00-00-00-00-00-00-00 Kernel driver in use: ath9k Kernel modules: ath9k

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• Creating the Completely Customized World Just for YOU

  - by divya.malik

  OK so not a customized world, but do you know what goes into creating that customized web store front for you? How do you get those additional offers from vendors when you call in for service or when you are browsing a storefront. This is what is has been happening behind the scenes.  When a customer calls in a contact center for service, at the end of the conversation, they are offered a new product, or service. But what just transpired was that the CRM system that was in place had routed the call to the right agent, the agent got the pop up screen with the customer information, and the call request  was handled. Then came the decision point to cross-sell and up-sell, The agent got some recommended offers that were created based on analyzed data (this data had been put into a data warehouse, modeled, profiled and rules were implemented e.g.. People with profile X like product Y).  But with this system, what happens is that analytics can be applied to a very small subset. Now comes Real Time Decisioning (RTD), this helps companies make optimal decisions in the context of transactional systems. It enables companies to improve business processes with real time intelligence on every single transaction. RTD is like a service plug-in that you put at the back of your transactional systems and that you  ping to get a recommendation.  It listens to business process flows and data moving through the process, getting all that data, processes all that you can do with that data, and gives out out various offers. It takes a process centric view of analytics rather than just a data centric view. It continuously observes and learns from ever-changing customer behavior and applies those insights to providing real-time decisions and recommendations at any customer touch point. At Oracle we define Real Time Decisioning as “ The solution that addresses a business issue faced by all organizations : how to make accurate decisions, using the most up to date information, in real time…consistently and in large volumes”. Here is a video on recommendation engines that are benefiting from real time decisioning today and see how it is helping online vendors.

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• HighPoint RocketRAID 62x Controller

  - by TeXnewbie

  I have the subject card recently installed in Ubuntu 12.04.1 LTS (GNU/Linux 3.2.0-31-generic x86_64). See partial lspci -vv listing below (complete listing played havoc with pre tags): 03:00.0 RAID bus controller: HighPoint Technologies, Inc. Device 0622 (rev 01) Subsystem: HighPoint Technologies, Inc. Device 0001 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Latency: 0, Cache Line Size: 32 bytes Interrupt: pin A routed to IRQ 11 Region 0: I/O ports at 9c00 [size=8] Region 1: I/O ports at 9800 [size=4] Region 2: I/O ports at 9400 [size=8] Region 3: I/O ports at 9000 [size=4] Region 4: I/O ports at 8c00 [size=16] Region 5: Memory at fdbff000 (32-bit, non-prefetchable) [size=2K] Expansion ROM at fdbe0000 [disabled] [size=64K] Capabilities: I followed instructions I found at https://help.ubuntu.com/community/RocketRaid to compile the drivers for it, and although performing the process described there seemed to work fine with no noticeable errors, when I rebooted after performing that procedure I could not boot. During dkms steps, I noticed messages indicating that (If next boot fails, revert to initrd.img-3.2.0-31-generic.old-dkms image) update-initramfs................ so I booted using a Ubuntu 12.10 LiveDVD and reverted to the old-dkms initrd.img as suggested above, but this failed to repair the boot problem. Ultimately, I used https://help.ubuntu.com/community/Boot-Repair in Ubuntu-Secure-Remix to fix the boot problem and was able to boot normally again, but now with the newly generated initrd.img in place again (which now boots normally), when I modprobe the rr62x kernel module, I immediately get a hard crash with messages to console about a kernel paging request that seems to have caused the problem. I've tried on multiple occasions now to use the newly built kernel module so as to allow me to use an eSATA port multiplier plugged into the card, but to no avail. Any suggestions on fixes or workarounds (I've read that some of the HighPoint cards (2720SGL) seem to work as a host bus adapter and thus may not need a custom driver, but that seems not to be the case for mine) would be most appreciated. My goal is to use the card as described here and with software RAID mdadm utilities. If necessary, I can hand-copy the console messages after the hard crash into a follow-up message, but I obviously can't do a cut/paste. I'll gladly provide any other details that are needed, but not sure what those would be at this point, so I'll refrain from adding other details for now. Thanks in advance for any help.

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• Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

  - by Tuula Fai

  The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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• Them and us

  - by Plip

  As much as we try and create inclusive societies throughout the globe time and time again we revert to our tribal and clan origins back in the distant past, be those line split across the obvious like  Nationality, Religion or even the Football teams we follow. Microsoft to me has always been a “them”. I was always on the outside looking in, free to say as I wished and have an external objective viewpoint. Now, after my first week (well four days but who’s counting) Microsoft is an “us” for me. So when I look up in the Atrium of Building 1 at Microsoft’s UK headquarters I see banners like the one above and I already genuinely feel a part of this much bigger community. I looked up at that and I felt a sense of pride to be part of something bigger, something which is out there touching peoples lives everywhere (for the good and the bad). My objectivity has made me who I am today. I’m open to other ideas and concepts, I’ve worked hard to be understanding across the board be it from technology through to cultural differences in my life and it’s vital to me that I preserve that so I now have to learn how I balance the “them” of Microsoft to the “us” of Microsoft and maintain the objectivity. It’s my job to advise people on the best way to do things, which won’t always mean “Use Microsoft Technology X”, sometimes it’ll be my responsibility to say “Don’t use Microsoft Technology X”. My first and foremost responsibility is to the customer, to give them the best advice that I can and I want to maintain that. Yeah, I’m sure I’ll be tarred by some as a Microsoft guy, for many years I’ve had just that, but those out there in the non Microsoft communities I’ve engaged in I think know that I’m the first to say when I think something is a bit naff. So, here’s my ask to you ‘the community’. Keep me honest. If I start to sound like a fanboi I want you to find me and give me a slap. It’s all too easy to forget reality sometimes and I want to make sure I stay well and truly routed in that reality. Also, no matter how much I embed myself within Microsoft I fear I will never understand Microsoft’s marketing team. In the Gents just under the WP7 banner shown above I was faced with this. Draw your own conclusions on what it’s message is.

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• Avoiding the Black Hole of Leads

  - by Charles Knapp

  Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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