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  • How to track conversion rate (clicks to sales) from an internal advertising system?

    - by Ed Woodcock
    I am currently writing an interal advertising system for a company client's website, where the adverts will only be seen by internal users, and all transactions take place internally to the site (i.e. the adverts are for member-only content available on the site). Does anyone have any recommendations as to the best way to track the conversion rate of these adverts (i.e. views:clicks:sales)? EDIT I'm not looking for a 'Why don't you use google analystics'-type answer, I'm looking into possible architecture outlines, i.e. a 'why don't use store a guid in a cache temporarily and see if it ties to the advert' kind of answer. /EDIT In a previous job I did something based on an internal cache, which simply did view:click tracking, however the addition of the sales rate makes this task more complex, especially if we take into account the idea that someone may click through to an advert and not purchase immediately. Cheers, Ed (N.B. I'm leaving this purposely vague in order to (hopefully) get some answers that provide ideas I've yet to have thought of by coming at the problem from a different angle)

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  • Solution for this SQL query?

    - by homeWorkBoy
    Suppose you have these tables: Table Name: Salesman Fields: S_ID(Primary Key), Name Table Name: Region_1 Fields: Reg_ID(Primary Key), S_ID(Foreign Key), sales Table Name: Region_2 Fields: Reg_ID(Primary Key), S_ID(Foreign Key), sales Table Name: Region_3 Fields: Reg_ID(Primary Key), S_ID(Foreign Key), sales Table Name: Region_4 Fields: Reg_ID(Primary Key), S_ID(Foreign Key), sales Query 1: Find out total of sales of each salesman in all the regions. Query 2: Find out total of sales of a particual salesman in all the regions. (if the first one is solved I think this will be easy. :-) )

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  • VLOOKUP in Excel, part 2: Using VLOOKUP without a database

    - by Mark Virtue
    In a recent article, we introduced the Excel function called VLOOKUP and explained how it could be used to retrieve information from a database into a cell in a local worksheet.  In that article we mentioned that there were two uses for VLOOKUP, and only one of them dealt with querying databases.  In this article, the second and final in the VLOOKUP series, we examine this other, lesser known use for the VLOOKUP function. If you haven’t already done so, please read the first VLOOKUP article – this article will assume that many of the concepts explained in that article are already known to the reader. When working with databases, VLOOKUP is passed a “unique identifier” that serves to identify which data record we wish to find in the database (e.g. a product code or customer ID).  This unique identifier must exist in the database, otherwise VLOOKUP returns us an error.  In this article, we will examine a way of using VLOOKUP where the identifier doesn’t need to exist in the database at all.  It’s almost as if VLOOKUP can adopt a “near enough is good enough” approach to returning the data we’re looking for.  In certain circumstances, this is exactly what we need. We will illustrate this article with a real-world example – that of calculating the commissions that are generated on a set of sales figures.  We will start with a very simple scenario, and then progressively make it more complex, until the only rational solution to the problem is to use VLOOKUP.  The initial scenario in our fictitious company works like this:  If a salesperson creates more than $30,000 worth of sales in a given year, the commission they earn on those sales is 30%.  Otherwise their commission is only 20%.  So far this is a pretty simple worksheet: To use this worksheet, the salesperson enters their sales figures in cell B1, and the formula in cell B2 calculates the correct commission rate they are entitled to receive, which is used in cell B3 to calculate the total commission that the salesperson is owed (which is a simple multiplication of B1 and B2). The cell B2 contains the only interesting part of this worksheet – the formula for deciding which commission rate to use: the one below the threshold of $30,000, or the one above the threshold.  This formula makes use of the Excel function called IF.  For those readers that are not familiar with IF, it works like this: IF(condition,value if true,value if false) Where the condition is an expression that evaluates to either true or false.  In the example above, the condition is the expression B1<B5, which can be read as “Is B1 less than B5?”, or, put another way, “Are the total sales less than the threshold”.  If the answer to this question is “yes” (true), then we use the value if true parameter of the function, namely B6 in this case – the commission rate if the sales total was below the threshold.  If the answer to the question is “no” (false), then we use the value if false parameter of the function, namely B7 in this case – the commission rate if the sales total was above the threshold. As you can see, using a sales total of $20,000 gives us a commission rate of 20% in cell B2.  If we enter a value of $40,000, we get a different commission rate: So our spreadsheet is working. Let’s make it more complex.  Let’s introduce a second threshold:  If the salesperson earns more than $40,000, then their commission rate increases to 40%: Easy enough to understand in the real world, but in cell B2 our formula is getting more complex.  If you look closely at the formula, you’ll see that the third parameter of the original IF function (the value if false) is now an entire IF function in its own right.  This is called a nested function (a function within a function).  It’s perfectly valid in Excel (it even works!), but it’s harder to read and understand. We’re not going to go into the nuts and bolts of how and why this works, nor will we examine the nuances of nested functions.  This is a tutorial on VLOOKUP, not on Excel in general. Anyway, it gets worse!  What about when we decide that if they earn more than $50,000 then they’re entitled to 50% commission, and if they earn more than $60,000 then they’re entitled to 60% commission? Now the formula in cell B2, while correct, has become virtually unreadable.  No-one should have to write formulae where the functions are nested four levels deep!  Surely there must be a simpler way? There certainly is.  VLOOKUP to the rescue! Let’s redesign the worksheet a bit.  We’ll keep all the same figures, but organize it in a new way, a more tabular way: Take a moment and verify for yourself that the new Rate Table works exactly the same as the series of thresholds above. Conceptually, what we’re about to do is use VLOOKUP to look up the salesperson’s sales total (from B1) in the rate table and return to us the corresponding commission rate.  Note that the salesperson may have indeed created sales that are not one of the five values in the rate table ($0, $30,000, $40,000, $50,000 or $60,000).  They may have created sales of $34,988.  It’s important to note that $34,988 does not appear in the rate table.  Let’s see if VLOOKUP can solve our problem anyway… We select cell B2 (the location we want to put our formula), and then insert the VLOOKUP function from the Formulas tab: The Function Arguments box for VLOOKUP appears.  We fill in the arguments (parameters) one by one, starting with the Lookup_value, which is, in this case, the sales total from cell B1.  We place the cursor in the Lookup_value field and then click once on cell B1: Next we need to specify to VLOOKUP what table to lookup this data in.  In this example, it’s the rate table, of course.  We place the cursor in the Table_array field, and then highlight the entire rate table – excluding the headings: Next we must specify which column in the table contains the information we want our formula to return to us.  In this case we want the commission rate, which is found in the second column in the table, so we therefore enter a 2 into the Col_index_num field: Finally we enter a value in the Range_lookup field. Important:  It is the use of this field that differentiates the two ways of using VLOOKUP.  To use VLOOKUP with a database, this final parameter, Range_lookup, must always be set to FALSE, but with this other use of VLOOKUP, we must either leave it blank or enter a value of TRUE.  When using VLOOKUP, it is vital that you make the correct choice for this final parameter. To be explicit, we will enter a value of true in the Range_lookup field.  It would also be fine to leave it blank, as this is the default value: We have completed all the parameters.  We now click the OK button, and Excel builds our VLOOKUP formula for us: If we experiment with a few different sales total amounts, we can satisfy ourselves that the formula is working. Conclusion In the “database” version of VLOOKUP, where the Range_lookup parameter is FALSE, the value passed in the first parameter (Lookup_value) must be present in the database.  In other words, we’re looking for an exact match. But in this other use of VLOOKUP, we are not necessarily looking for an exact match.  In this case, “near enough is good enough”.  But what do we mean by “near enough”?  Let’s use an example:  When searching for a commission rate on a sales total of $34,988, our VLOOKUP formula will return us a value of 30%, which is the correct answer.  Why did it choose the row in the table containing 30% ?  What, in fact, does “near enough” mean in this case?  Let’s be precise: When Range_lookup is set to TRUE (or omitted), VLOOKUP will look in column 1 and match the highest value that is not greater than the Lookup_value parameter. It’s also important to note that for this system to work, the table must be sorted in ascending order on column 1! If you would like to practice with VLOOKUP, the sample file illustrated in this article can be downloaded from here. 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  • Help Creating a Google Analytics Funnel for Check out process

    - by Drew
    have a funnel question. I am currently working on tracking (through GA) guest and logged in member activity once they get to my sites shopping cart. But need help with setting up funnels. Specifically to see; Total sales Logged in member total sales List item Guest member sales The urls associated to the check out proces are: Logged in members /cart (arriving to checkout) /checkout (checking out as a logged in member) /checkout/confirmation (thank you - confirmed sale) Guest members - /cart (arriving to checkout) - /checkout-guest (checking out as a guest) - /checkout/confirmation (thanks you - confirmed sale) I've tested the funnels set up for the above with 9 transactions. But the end maths doesn't seem to line up. Total sales funnel shows 9 completed transactions when only tracking these to urls: - /cart - /checkout/confirmation Which is great - cause it's working Logged in member sales show a total of 9 completed transactions based on each step of the logged in url steps (above) being tracked in a funnel. Not good because this number should be 3. Guest check out funnel (see guest steps above) shows 9 as well. What the?!?!?!? The results I am looking for should reflect the following - total sales = 9, logged in members = 3, guest members = 6 Is there any way to set these urls up so that the funnels report the correct results - or do I need to changed the urls and provide logged in members and guest stand alone purchase confirmation pages (this would mean I can not track total sales which combine results from both streams)? Any knowledge in this area is welcome. Thanks.

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  • Building KPIs to monitor your business Its not really about the Technology

    When I have discussions with people about Business Intelligence, one of the questions the inevitably come up is about building KPIs and how to accomplish that. From a technical level the concept of a KPI is very simple, almost too simple in that it is like the tip of an iceberg floating above the water. The key to that iceberg is not really the tip, but the mass of the iceberg that is hidden beneath the surface upon which the tip sits. The analogy of the iceberg is not meant to indicate that the foundation of the KPI is overly difficult or complex. The disparity in size in meant to indicate that the larger thing that needs to be defined is not the technical tip, but the underlying business definition of what the KPI means. From a technical perspective the KPI consists of primarily the following items: Actual Value This is the actual value data point that is being measured. An example would be something like the amount of sales. Target Value This is the target goal for the KPI. This is a number that can be measured against Actual Value. An example would be $10,000 in monthly sales. Target Indicator Range This is the definition of ranges that define what type of indicator the user will see comparing the Actual Value to the Target Value. Most often this is defined by stoplight, but can be any indicator that is going to show a status in a quick fashion to the user. Typically this would be something like: Red Light = Actual Value more than 5% below target; Yellow Light = Within 5% of target either direction; Green Light = More than 5% higher than Target Value Status\Trend Indicator This is an optional attribute of a KPI that is typically used to show some kind of trend. The vast majority of these indicators are used to show some type of progress against a previous period. As an example, the status indicator might be used to show how the monthly sales compare to last month. With this type of indicator there needs to be not only a definition of what the ranges are for your status indictor, but then also what value the number needs to be compared against. So now we have an idea of what data points a KPI consists of from a technical perspective lets talk a bit about tools. As you can see technically there is not a whole lot to them and the choice of technology is not as important as the definition of the KPIs, which we will get to in a minute. There are many different types of tools in the Microsoft BI stack that you can use to expose your KPI to the business. These include Performance Point, SharePoint, Excel, and SQL Reporting Services. There are pluses and minuses to each technology and the right technology is based a lot on your goals and how you want to deliver the information to the users. Additionally, there are other non-Microsoft tools that can be used to expose KPI indicators to your business users. Regardless of the technology used as your front end, the heavy lifting of KPI is in the business definition of the values and benchmarks for that KPI. The discussion about KPIs is very dependent on the history of an organization and how much they are exposed to the attributes of a KPI. Often times when discussing KPIs with a business contact who has not been exposed to KPIs the discussion tends to also be a session educating the business user about what a KPI is and what goes into the definition of a KPI. The majority of times the business user has an idea of what their actual values are and they have been tracking those numbers for some time, generally in Excel and all manually. So they will know the amount of sales last month along with sales two years ago in the same month. Where the conversation tends to get stuck is when you start discussing what the target value should be. The actual value is answering the What and How much questions. When you are talking about the Target values you are asking the question Is this number good or bad. Typically, the user will know whether or not the value is good or bad, but most of the time they are not able to quantify what is good or bad. Their response is usually something like I just know. Because they have been watching the sales quantity for years now, they can tell you that a 5% decrease in sales this month might actually be a good thing, maybe because the salespeople are all waiting until next month when the new versions come out. It can sometimes be very hard to break the business people of this habit. One of the fears generally is that the status indicator is not subjective. Thus, in the scenario above, the business user is going to be fearful that their boss, just looking at a negative red indicator, is going to haul them out to the woodshed for a bad month. But, on the flip side, if all you are displaying is the amount of sales, only a person with knowledge of last month sales and the target amount for this month would have any idea if $10,000 in sales is good or not. Here is where a key point about KPIs needs to be communicated to both the business user and any user who might be viewing the results of that KPI. The KPI is just one tool that is used to report on business performance. The KPI is meant as a quick indicator of one business statistic. It is not meant to tell the entire story. It does not answer the question Why. Its primary purpose is to objectively and quickly expose an area of the business that might warrant more review. There is always going to be the need to do further analysis on any potential negative or neutral KPI. So, hopefully, once you have convinced your business user to come up with some target numbers and ranges for status indicators, you then need to take the next step and help them answer the Why question. The main question here to ask is, Okay, you see the indicator and you need to discover why the number is what is, where do you go?. The answer is usually a combination of sources. A sales manager might have some of the following items at their disposal (Marketing report showing a decrease in the promotional discounts for the month, Pricing Report showing the reduction of prices of older models, an Inventory Report showing the discontinuation of a particular product line, or a memo showing the ending of a large affiliate partnership. The answers to the question Why are never as simple as a single indicator value. Bring able to quickly get to this information is all about designing how a user accesses the KPIs and then also how easily they can get to the additional information they need. This is where a Dashboard mentality can come in handy. For example, the business user can have a dashboard that shows their KPIs, but also has links to some of the common reports that they run regarding Sales Data. The users boss may have the same KPIs on their dashboard, but instead of links to individual reports they are going to have a link to a status report that was created by the user that pulls together all the data about the KPI in a summary format the users boss can review. So some of the key things to think about when building or evaluating KPIs for your organization: Technology should not be the driving factor KPIs are of little value without some indicator for whether a value is good, bad or neutral. KPIs only give an answer to the Is this number good\bad? question Make sure the ability to drill into the Why of a KPI is close at hand and relevant to the user who is viewing the KPI. The KPI is a key business tool when defined properly to help monitor business performance across the enterprise in an objective and consistent manner. At times it might feel like the process of defining the business aspects of a KPI can sometimes be arduous, the payoff in the end can far outweigh the costs. Some of the benefits of going through this process are a better understanding of the key metrics for an organization and the measure of those metrics and a consistent snapshot of business performance that can be utilized across the organization. And I think that these are benefits to any organization regardless of the technology or the implementation.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • Impact of SEO Services Provider on Small Scale Business

    With the rise in the internet businesses many people have started their home based businesses with the help of website. Many people made simple website, got them affiliated and started sales on small scale. Recently a growth in these businesses has been seen due to success. Many big companies started outsourcing their sales and marketing departments for promoting their sales all over the world. Many MLM companies started hiring for promotion of sales of big companies.

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  • It's All In The Cloud

    - by Natalia Rachelson
    People turned out in droves for Steve Miranda's Apps Cloud General Session. Steve, as engaging as ever, covered our Apps strategy in the cloud and reinforced that Oracle has a complete set of cloud services including: •    Human Capital Management•    Talent Management•    Sales and Marketing•    Customer Service and Support•    Financial Management•    Procurement, Sourcing, and Inventory•    Project Portfolio Management•    Governance, Risk, and Compliance... all delivered on top of the Social, Platform, and Common Infrastructure.Steve talked about Fusion being the centerpiece of our Cloud Services. The fact that Fusion is 100 percent standards based is a big, big deal! In addition, our ERP Cloud Service is the most complete cloud service on the market. And email marketing is dead -- social marketing is where the action is. It's also where Oracle is investing heavily from a Sales & Marketing Cloud perspective. Steve covered the strategic acquisitions Oracle has made to enhance our organic Cloud offering. Specifically, Oracle bought RightNow to make our Customer Service and Support Cloud service complete. We also bought Taleo to add Recruiting and Learning capabilities to our Talent Management Cloud. Steve talked about our customers and how they are benefiting from the use of a variety of our Cloud Services. Red Robin is driving lower labor and food costs with Oracle ERP Cloud Service. He used Elizabeth Arden as the profile customer for HCM and Talent Management Service, UBS for HCM and Talent Management Service, and Brocade for Talent Management. All these customers are benefiting from a comprehensive and fully integrated HR platform that aligns compensation with performance and enhances workforce motivation and retention. At the same time, Hitachi Data Systems is using Oracle Taleo Performance Management Cloud to recruit the right competencies, pinpoint areas of improvement, and develop and monitor employee goals to support the global account organization. KLM and Overstock.com are gaining the benefits of Oracle's Customer Service and Support Service from RightNow by better engaging and serving customer needs online and through call centers. And last but not least, Graco and Key Energy are leveraging mobility features and sales forecasting and territory management capabilities within the Oracle Sales and Marketing Service. They expect to gain better visibility to sales information and drive more efficient sales campaigns and empower their sales force with data they need to make sales. Overall, Oracle Apps Cloud Services are enjoying a significant momentum in the marketplace. Steve projected an air of confidence and enthusiasm highlighting Oracle's latest successes with Cloud services.

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  • Business School graduate joins Oracle

    - by jessica.ebbelaar(at)oracle.com
    My name is Mathias, I work as an Applications Inside Sales Rep for the French market, and I’d like to give you a brief snapshot of my experience at Oracle. First things first, how did you hear about Oracle? Where have you seen the sharp and recognizable red logo? Was it in Charles de Gaulle Airport when your eyes crossed the 20-metre banner with a picture of a strange big machine in the middle? Was it through reading the Forbes 10 top IT companies worldwide ranking? Or is it because IT is your thing and you cannot but know one of the “big four”? Meeting with a Grenoble Alumnus My story is a little different. My plan was to work in sales, in the IT industry. I had heard about Oracle, but my opinion at the time was that this kind of multinational company was way out of reach for a young graduate, even with high enthusiasm and great excitement to be (finally) on the job market. So, I was really surprised when I had an interesting conversation with a top alumnus of my business school. We were at the Grenoble Ecole de Management graduation ceremony (our graduation!), and before the party got really started, I got to chat with her. She told me of the great experience she was getting by living and working in Dublin. She had already figured it all out: “you work with another 100 young people from 10 different nationalities across Europe, you can be based in Dublin, but then once you work really hard you can move to Malaga Spain or other BUs around the world, you can work with different lines of business and learn about new “techy” and business oriented products, move to the field in your home country or elsewhere, etc.” What, what, what? Moving around Europe, trained by the best sales coaches in the world, acquiring strong IT knowledge and getting on board with one of fastest-growing and most watched companies in the world? Well, I was in. The next day (OK, 3 days after, the time to recover), I sent her my CV, and 3 months later I started as a Business Development Consultant at Oracle in Dublin, representing the latest cloud based CRM across the French market. That was 15 months ago. Since then, I moved line of business twice, I’m always learning new things and working with different and senior stakeholders; I have attended hundreds of hours of sales and product training (priceless when you come from a business background); I passed the Dublin Institute of Technology Sales Certification through different trainings given onsite within Oracle; I’ve led projects based around social media and I’ve gotten involved within various sales deals going on my market. Despite all of these great things, two will remain in my spirit: the multiculturalism that I experience every day in the office, and the American style of management - more direct and open than what you can find in “regular French companies”. Sales Progression Board In May 2012, I passed what we call a ‘Sales Progression Board’ to be promoted to an Inside Sales position. I am now in charge of generating revenue through the sale of Oracle applications on my specific territory. Always keeping in my mind my personal ambition: going to the field one day. Interested to join Oracle in the same role as Mathias? Visit http://campus.oracle.com.

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  • The Three-Legged Milk Stool - Why Oracle Fusion Incentive Compensation makes the difference!

    - by Richard Lefebvre
    During the London Olympics, we were exposed to dozens of athletes who worked with sports psychologists to maximize their performance. Executives often hire business psychologists to coach their teams to excellence. In the same vein, Fusion Incentive Compensation can be used to get people to change their sales behavior so we can make our numbers. But what about using incentive compensation solutions in a non-sales scenario to drive change? Recently, I was working an opportunity where a company was having a low user adoption rate for Salesforce.com, which was causing problems for them. I suggested they use Fusion Incentive Comp to change the reps' behavior. We tossed around the idea of tracking user adoption by creating a variable bonus for reps based on how well they forecasted revenues in the new system. Another thought was to reward the reps for how often they logged into the system or for the percentage of leads that became opportunities and turned into revenue. A new twist on a great product. Fusion CRM's Sweet Spot I'm excited about the sales performance management (SPM) tools in Fusion CRM. This trio of Incentive Compensation, Territory Management, and Quota Management sets us apart from the competition because Oracle is the only vendor that provides all three of these capabilities on a single tech stack, in a single application, and with a single look and feel. The niche vendors offer standalone territory or incentive compensation solutions, but then the customer has to custom build the other tools and can end up with a Frankenstein-type environment. On average, companies overpay sales commissions by three to eight percent. You calculate that number for a company the size of Oracle for one quarter and it makes a pretty air-tight financial case for using SPM tools to figure accurate commissions. Plus when sales reps get the right compensation, they can be out selling rather than spending precious time figuring out what they didn't get paid or looking for another job. And one more thing ... Oracle knows incentive comp. We have been a Gartner Market Scope leader in this space for the last five years. Our solution gets high marks because of its scalability and because of its interoperability with other technologies. And now that we're leading with Fusion, our incentive compensation offering includes the innovations that the Fusion team built, plus enhancements from the E-Business Suite Incentive Comp team. It's a case of making a good thing even better. (See product video.) The "Wedge" Apps In a number of accounts that I'm working on, there is a non-Oracle CRM system of record. That gives me the perfect opportunity to introduce the benefits of our SPM tools and to get the customer using Fusion. Then the door is wide open for the company to uptake more of Fusion CRM, especially since all the integrations they need are out of the box. I really believe that implementing this wedge of SPM tools is the ticket to taking market share away from other vendors. It allows us to insert ourselves in an environment where no other CRM solution in the market has the extending capabilities of Fusion. Not Just Your Usual Suspects Usually the stakeholders that I talk to for Territory Management are tightly aligned with the sales management team. When I sell the quota planning tool, I'm talking to finance people on the ERP side of the house who are measuring quotas and forecasting revenue. And then Incentive Comp is of most interest to the sales operations people, and generally these people roll up to either HR or the payroll department. I think of our Fusion SPM tools as a three-legged stool straddling an organization's Sales, Finance, and HR departments. So when you're prospecting for opportunities -- yes, people with a CRM perspective will be very interested -- but don't limit yourselves to that constituency. You might find stakeholders in accounting, revenue planning, or HR compensation teams. You just might discover, as I did at United Airlines, that the HR organization is spearheading the CRM project because incentive compensation is what they need ... and they're the ones with the budget. Jason Loh Global Solutions Manager, Fusion CRM Sales Planning Oracle Corporation

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  • Transfering call asterisk to different context

    - by Necronet
    I have a Small and basic PBX, and with two contexts wich basicly are sales and supervisor both have different roles and privileges. I notice that it is possible to transfer call from the same context but it have been imposible to transfer anything to another context. Any insight, i am kinda a rookie on asterisk but currently there is no one else in charge... Thanks Edit This is the extension.conf [supervisor] include => from-internal exten => _40XX,1,Answer exten => _40XX,n,Set(calltime=${STRFTIME(${EPOCH},,%C%y%m%d.%H.%M.%S)}) exten => _40XX,n,Set(CALLEDNUMBER=${EXTEN}) exten => _40XX,n,MixMonitor(/tmp/Para_${CALLEDNUMBER}-${calltime}-De_${CALLERID(num)}.wav) exten => _40XX,n,Dial(SIP/${EXTEN},40,TtRr) exten => _40XX,n,Hangup [sales] include => out-trunksip exten => _41XX,1,Answer exten => _41XX,n,Set(calltime=${STRFTIME(${EPOCH},,%C%y%m%d.%H.%M.%S)}) exten => _41XX,n,Set(CALLEDNUMBER=${EXTEN}) exten => _41XX,n,MixMonitor(/tmp/Para_${CALLEDNUMBER}-${calltime}-De_${CALLERID(num)}.wav) exten => _41XX,n,Dial(SIP/${EXTEN},40,TtRr) exten => _41XX,n,Hangup and the sip.conf looks like this: [supervisor] username=sales secret=ASUPERSECRETPASSWORD type=peer ..... context=supervisor mailbox=supervisor [sales] username=sales secret=ASUPERSECRETPASSWORD type=peer ..... context=sales mailbox=sales What do you suggest in order to get the supervisor with the same privileges that he already has and the sales been able to transfer calls to him

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  • Spam or exchange issue?

    - by John
    I am getting an error message to unknow user on my domain. I would like to know is this just a phishing spam email or it was really send from our domain? I have changed our domain name to OURDOMAIN.COM I have Exchange 2010 installed. Body of the email is Delivery has failed to these recipients or distribution lists: sales The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator. Sent by Microsoft Exchange Server 2007 Diagnostic information for administrators: Generating server: murraygroup.local [email protected] #550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ## Original message headers: Received: from ironport.mih.co.uk (10.10.29.9) by mih-exca-01.murraygroup.local (10.10.29.133) with Microsoft SMTP Server id 8.3.106.1; Fri, 29 Jun 2012 12:36:12 +0100 Received: from glamf04.netintelligence.com (HELO mailfilter.iomart.com) ([62.128.193.114]) by ironport.mih.co.uk with SMTP; 29 Jun 2012 12:42:48 +0100 Received: from glamta4.netintelligence.com(localhost.localdomain[127.0.0.1]) by mailfilter.iomart.com ; Fri, 29 Jun 2012 12:37:18 BST Received: from [195.43.137.66] ([195.43.137.66]) by glamta4.netintelligence.com (8.13.1/8.12.8) with ESMTP id q5TBbH4j022142 for <[email protected]>; Fri, 29 Jun 2012 12:37:18 +0100 Date: Fri, 29 Jun 2012 12:37:17 +0100 Message-ID: <20120629145229.4C2A817231D8A7958044@SONW> From: Ines Hampton <[email protected]> To: sales <[email protected]> Reply-To: Marguerite Soto <[email protected]> Subject: User sales MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 7bit Return-Path: [email protected] eporting-MTA: dns;murraygroup.local Received-From-MTA: dns;ironport.mih.co.uk Arrival-Date: Fri, 29 Jun 2012 11:36:12 +0000 Final-Recipient: rfc822;[email protected] Action: failed Status: 5.1.1 Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found X-Display-Name: sales

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  • Basic PHP OOPS Query

    - by appu
    Ok. I am starting out OOPS in PHP. Created a couple of classes: customer(parent) and sales(child) class that inherits from parent class. Created another testcustomer.php in which a new sales object is created however the salesprint() function defined in the sales class does not echo out customer's name though it is set to be "Jane" in the class.customer.php(parent). My thinking is that when sales class extends customer class PHP automatically includes all the code from class.customer.php to sales.customer.php and therefore the constructor in parent class set $name to "Jane". Here is the code: class.customer.php <?php class customer{ private $name; private $cust_no; public function __construct($customerid) { $this->name = 'Jane'; $this->cust_no = $customerid; } } ?> class.sales.php <?php require_once('class.customer.php'); class sales extends customer{ public function salesprint($customerid) { echo "Hello $this->name this is a print of your purchased products"; } } ?> testcustomer.php require_once('class.sales.php'); $objsales = new sales(17); $objsales->salesprint(17); ?> The Output I get Hello this is a print of your purchased products. What am i doing wrong ? thanks romesh

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  • Chart Control in ASP.Net 4 – Second Part

    - by sreejukg
      Couple of weeks before, I have written an introduction about the chart control available in .Net framework. In that article, I explained the basic usage of the chart control with a simple example. You can read that article from the url http://weblogs.asp.net/sreejukg/archive/2010/12/31/getting-started-with-chart-control-in-asp-net-4-0.aspx. In this article I am going to demonstrate how one can generate various types of charts that can be generated easily using the ASP.Net chart control. Let us recollect the data sample we were working in the previous sample. The following is the data I used in the previous article. id SaleAmount SalesPerson SaleType SaleDate CompletionStatus (%) 1 1000 Jack Development 2010-01-01 100 2 300 Mills Consultancy 2010-04-14 90 3 4000 Mills Development 2010-05-15 80 4 2500 Mike eMarketting 2010-06-15 40 5 1080 Jack Development 2010-07-15 30 6 6500 Mills Consultancy 2010-08-24 65 In this article I am going to demonstrate various graphical reports generated from this data with the help of chart control. The following are the reports I am going to generate 1. Representation of share of Sales by each Sales person. 2. Representation of share of sales data according to sale type 3. Representation of sales progress over time period I am going to demonstrate how to bind the chart control programmatically. In order to facilitate this, I created an aspx page named “SalesAnalysis.Aspx” to my project. In the page I added the following controls 1. Dropdownlist control – with id ddlAnalysisType, user will use this to choose the type of chart they want to see. 2. A Button control – with id btnSubmit , by clicking this button, the chart based on the dropdownlist selection will be shown to the user 3. A label Control – with id lblMessage, to display the message to the user, initially this will ask the user to select an option and click on the button. 4. Chart control – with id chrtAnalysis, by default, I set visible = false so that during the page load the chart will be hidden to the users. The following is the initial output of the page. Generating chart for salesperson share Now from Visual Studio, I have double clicked on the button; it created the event handler btnSubmit_Click. In the button Submit event handler, I am using a switch case to execute the corresponding SQL statement and bind it to the chart control. The below is the code for generating the sales person share chart using a pie chart. The above code produces the following output The steps for creating the above chart can be summarized as follows. You specify a chart area, then a series and bind the chart to some x and y values. That is it. If you want to control the chart size and position, you can set the properties for the ChartArea.Position element. For e.g. in the previous code, after instantiating the chart area, setting the below code will give you a bigger pie chart. c.Position.Width = 100; c.Position.Height = 100; The width and height values are in percentage. In this case the chart will be generated by utilizing all the width and height of the chart object. See the output updated with the width and height set to 100% each. Generate Chart for sales type share Now for generating the chart according to the sales type, you just need to change the SQL query and x and y values of the chart. The Sql query used is “SELECT SUM(saleAmount) amount, SaleType from SalesData group by SaleType” and the X-Value is amount and Y-Values is SaleType. s.XValueMember = "SaleType"; s.YValueMembers = "amount"; After modifying the above code with these, the following output is generated. Generate Chart for sales progress over time period For generating the progress of sale chart against sales amount / period, line chart is the ideal tool. In order to facilitate the line chart, you can use Chart Type as System.Web.UI.DataVisualization.Charting.SeriesChartType.Line. Also we need to retrieve the amount and sales date from the data source. I have used the following query to facilitate this. “SELECT SaleAmount, SaleDate FROM SalesData” The output for the line chart is as follows Now you have seen how easily you can build various types of charts. Chart control is an excellent one that helps you to bring business intelligence to your applications. What I demonstrated in only a small part of what you can do with the chart control. Refer http://msdn.microsoft.com/en-us/library/dd456632.aspx for further reading. If you want to get the project files in zip format, post your email below. Hope you enjoyed reading this article.

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  • Oracle Database Appliance Technical Boot Camp

    - by mseika
    Oracle Database Appliance Technical Boot Camp Wednesday 19th September 9.30 – 16.30 This session is designed to give our partners detailed sales and technical information to familiarise themselves with the Oracle Database Appliance. It is split into two sessions, the first aimed at sales and pre-sales technical support, and the second aimed at pre-sales and technical implementation staff. The agenda is as follows: Part 1 Oracle Engineered Systems Introducing the Oracle Database Appliance What is the target market? Competitive positioning Sales Plays Up sell opportunities Resell requirements and process Part 2 Hardware internals Download the appliance software kit Disabling / enabling cores Configuration and setup Oracle 11g R2 overview Backup strategies Please register here.

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  • Does anyone know of a simple (free?) feature request tracking system we could use internally for sales people?

    - by Ryan
    I sometimes hear about pain points of customers using our app from sales people, but there really isn't a good way for us to currently keep track of these. I was going to write one myself but figured I would ask first. I was thinking something so simple it would literally just be a small form for adding a new feature, and then it would appear in the list, like stackexchange questions. Then users can upvote them, or even record each time a user complains about something related to the request so we can order them in priority based on real data. Then I can easily go look every few days and see what's going on. That's really it, nothing more complicated than that. Know of anything?

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  • Consolidating separate Loan, Purchase & Sales tables into one transaction table.

    - by Frank Computer
    INFORMIX-SE with ISQL 7.3: I have separate tables for Loan, Purchase & Sales transactions. Each tables rows are joined to their respective customer rows by: customer.id [serial] = loan.foreign_id [integer]; = purchase.foreign_id [integer]; = sale.foreign_id [integer]; I would like to consolidate the three tables into one table called "transaction", where a column "transaction.trx_type" [char(1)] {L=Loan, P=Purchase, S=Sale} identifies the transaction type. Is this a good idea or is it better to keep them in separate tables? Storage space is not a concern, I think it would be easier programming & user=wise to have all types of transactions under one table.

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  • Security in Software

    The term security has many meanings based on the context and perspective in which it is used. Security from the perspective of software/system development is the continuous process of maintaining confidentiality, integrity, and availability of a system, sub-system, and system data. This definition at a very high level can be restated as the following: Computer security is a continuous process dealing with confidentiality, integrity, and availability on multiple layers of a system. Key Aspects of Software Security Integrity Confidentiality Availability Integrity within a system is the concept of ensuring only authorized users can only manipulate information through authorized methods and procedures. An example of this can be seen in a simple lead management application.  If the business decided to allow each sales member to only update their own leads in the system and sales managers can update all leads in the system then an integrity violation would occur if a sales member attempted to update someone else’s leads. An integrity violation occurs when a team member attempts to update someone else’s lead because it was not entered by the sales member.  This violates the business rule that leads can only be update by the originating sales member. Confidentiality within a system is the concept of preventing unauthorized access to specific information or tools.  In a perfect world the knowledge of the existence of confidential information/tools would be unknown to all those who do not have access. When this this concept is applied within the context of an application only the authorized information/tools will be available. If we look at the sales lead management system again, leads can only be updated by originating sales members. If we look at this rule then we can say that all sales leads are confidential between the system and the sales person who entered the lead in to the system. The other sales team members would not need to know about the leads let alone need to access it. Availability within a system is the concept of authorized users being able to access the system. A real world example can be seen again from the lead management system. If that system was hosted on a web server then IP restriction can be put in place to limit access to the system based on the requesting IP address. If in this example all of the sales members where accessing the system from the 192.168.1.23 IP address then removing access from all other IPs would be need to ensure that improper access to the system is prevented while approved users can access the system from an authorized location. In essence if the requesting user is not coming from an authorized IP address then the system will appear unavailable to them. This is one way of controlling where a system is accessed. Through the years several design principles have been identified as being beneficial when integrating security aspects into a system. These principles in various combinations allow for a system to achieve the previously defined aspects of security based on generic architectural models. Security Design Principles Least Privilege Fail-Safe Defaults Economy of Mechanism Complete Mediation Open Design Separation Privilege Least Common Mechanism Psychological Acceptability Defense in Depth Least Privilege Design PrincipleThe Least Privilege design principle requires a minimalistic approach to granting user access rights to specific information and tools. Additionally, access rights should be time based as to limit resources access bound to the time needed to complete necessary tasks. The implications of granting access beyond this scope will allow for unnecessary access and the potential for data to be updated out of the approved context. The assigning of access rights will limit system damaging attacks from users whether they are intentional or not. This principle attempts to limit data changes and prevents potential damage from occurring by accident or error by reducing the amount of potential interactions with a resource. Fail-Safe Defaults Design PrincipleThe Fail-Safe Defaults design principle pertains to allowing access to resources based on granted access over access exclusion. This principle is a methodology for allowing resources to be accessed only if explicit access is granted to a user. By default users do not have access to any resources until access has been granted. This approach prevents unauthorized users from gaining access to resource until access is given. Economy of Mechanism Design PrincipleThe Economy of mechanism design principle requires that systems should be designed as simple and small as possible. Design and implementation errors result in unauthorized access to resources that would not be noticed during normal use. Complete Mediation Design PrincipleThe Complete Mediation design principle states that every access to every resource must be validated for authorization. Open Design Design PrincipleThe Open Design Design Principle is a concept that the security of a system and its algorithms should not be dependent on secrecy of its design or implementation Separation Privilege Design PrincipleThe separation privilege design principle requires that all resource approved resource access attempts be granted based on more than a single condition. For example a user should be validated for active status and has access to the specific resource. Least Common Mechanism Design PrincipleThe Least Common Mechanism design principle declares that mechanisms used to access resources should not be shared. Psychological Acceptability Design PrincipleThe Psychological Acceptability design principle refers to security mechanisms not make resources more difficult to access than if the security mechanisms were not present Defense in Depth Design PrincipleThe Defense in Depth design principle is a concept of layering resource access authorization verification in a system reduces the chance of a successful attack. This layered approach to resource authorization requires unauthorized users to circumvent each authorization attempt to gain access to a resource. When designing a system that requires meeting a security quality attribute architects need consider the scope of security needs and the minimum required security qualities. Not every system will need to use all of the basic security design principles but will use one or more in combination based on a company’s and architect’s threshold for system security because the existence of security in an application adds an additional layer to the overall system and can affect performance. That is why the definition of minimum security acceptably is need when a system is design because this quality attributes needs to be factored in with the other system quality attributes so that the system in question adheres to all qualities based on the priorities of the qualities. Resources: Barnum, Sean. Gegick, Michael. (2005). Least Privilege. Retrieved on August 28, 2011 from https://buildsecurityin.us-cert.gov/bsi/articles/knowledge/principles/351-BSI.html Saltzer, Jerry. (2011). BASIC PRINCIPLES OF INFORMATION PROTECTION. Retrieved on August 28, 2011 from  http://web.mit.edu/Saltzer/www/publications/protection/Basic.html Barnum, Sean. Gegick, Michael. (2005). Defense in Depth. Retrieved on August 28, 2011 from  https://buildsecurityin.us-cert.gov/bsi/articles/knowledge/principles/347-BSI.html Bertino, Elisa. (2005). Design Principles for Security. Retrieved on August 28, 2011 from  http://homes.cerias.purdue.edu/~bhargav/cs526/security-9.pdf

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  • objectClass in openldap.

    - by garden air
    I am working on openldap in my linux box (centos) as testing.I create a base file to discuss with you about objectClass functionality & its impact if we not write.I write objectClass two times i.e top and domain .What does it mean ? The 2nd one is drived from the firect objectClass like parents child relation ? [root@srv1 openldap]# vim base.ldif base.ldif dn: dc=test,dc=local dc: test objectClass: top objectClass: domain Now I create add two OUs and does not add objectClass:top in both sales and marketing. To add two OUs i.e Sales and Marketing dn: ou=Sales,dc=test,dc=local ou: Sales objectClass:organizationalUnit dn: ou=Marketing,dc=test,dc=local ou: Marketing objectClass: organizationalUnit The confusion is should use all the parent objectClass and chield objectClass ? If we not add what impact will be on the structure ? In the following I use objectClass top and organizationalunit dn: ou=Sales,dc=test,dc=local ou: Sales objectClass: top objectClass:organizationalUnit dn: ou=Marketing,dc=test,dc=local ou: Marketing objectClass: top objectClass: organizationalUnit Please guide me which one is correct ? thanks garden

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  • SQL SERVER – Solution – Challenge – Puzzle – Usage of FAST Hint

    - by pinaldave
    Earlier I had posted quick puzzle and I had received wonderful response to the same from Brad Schulz. Today we will go over the solution. The puzzle was posted here: SQL SERVER – Challenge – Puzzle – Usage of FAST Hint The question was in what condition the hint FAST will be useful. In the response to this puzzle blog post here is what SQL Server Expert Brad Schulz has pointed me to his blog post where he explain how FAST hint can be useful. I strongly recommend to read his blog post over here. With the permission of the Brad, I am reproducing following queries here. He has come up with example where FAST hint improves the performance. USE AdventureWorks GO DECLARE @DesiredDateAtMidnight DATETIME = '20010709' DECLARE @NextDateAtMidnight DATETIME = DATEADD(DAY,1,@DesiredDateAtMidnight) -- Query without FAST SELECT OrderID=h.SalesOrderID ,h.OrderDate ,h.TerritoryID ,TerritoryName=t.Name ,c.CardType ,c.CardNumber ,CardExpire=RIGHT(STR(100+ExpMonth),2)+'/'+STR(ExpYear,4) ,h.TotalDue FROM Sales.SalesOrderHeader h LEFT JOIN Sales.SalesTerritory t ON h.TerritoryID=t.TerritoryID LEFT JOIN Sales.CreditCard c ON h.CreditCardID=c.CreditCardID WHERE OrderDate>=@DesiredDateAtMidnight AND OrderDate<@NextDateAtMidnight ORDER BY h.SalesOrderID; -- Query with FAST(10) SELECT OrderID=h.SalesOrderID ,h.OrderDate ,h.TerritoryID ,TerritoryName=t.Name ,c.CardType ,c.CardNumber ,CardExpire=RIGHT(STR(100+ExpMonth),2)+'/'+STR(ExpYear,4) ,h.TotalDue FROM Sales.SalesOrderHeader h LEFT JOIN Sales.SalesTerritory t ON h.TerritoryID=t.TerritoryID LEFT JOIN Sales.CreditCard c ON h.CreditCardID=c.CreditCardID WHERE OrderDate>=@DesiredDateAtMidnight AND OrderDate<@NextDateAtMidnight ORDER BY h.SalesOrderID OPTION(FAST 10) Now when you check the execution plan for the same, you will find following visible difference. You will find query with FAST returns results with much lower cost. Thank you Brad for excellent post and teaching us something. I request all of you to read original blog post written by Brad for much more information. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Pinal Dave, Readers Contribution, Readers Question, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • SOA &amp; Application Grid Specialization &ndash; 6 steps to success &ndash; part 1 OMM

    - by Jürgen Kress
    SOA Specialization – Oracle Open Market Model (OMM) Dear Application Grid SOA Partners, Or goal is to SOA Specialize you, in the next weeks we will inform you in a series how you can achieve SOA Specialization. Specialization is key the be recognized by Oracle and to be preferred by our Customers. The first step to become SOA Specialized is to proof 2 transactions. You can either resell, co-sell or referral – as a proof point we do use our Open Market Model (OMM). To create your account go to our new Partner Portal: go to login of your OPN-Homepage: http://oraclepartnernetwork.oracle.com click on: "Sales" "Create a PRM User Account" Enter your User ID: Enter Company Identifier: ((please ask your OPN IC)) Finish Wait for a Confirmation Email If you need OMM support please contact out dedicated team: Nordics  please ask: [email protected] Portugal, Spain please ask: [email protected] Austria, Belgium, Germany, Luxembourg, Netherlands, Switzerland, United Arab Emirates, United Kingdom please ask: [email protected] For more information about OMM watch our on-demand webcast “Recognising the Value of Partners: Register Oracle Deals through the Open Market Model (OMM)”. Become SOA Specialized today SOA Specialized & Application Grid Specialized Create your references, create your OMM Entry, take the SOA Sales assessment, take the SOA Pre-Sales assessment, take the Support assessment and register for the SOA Implementation assessment. For more information on Specialization please visit our OPN Specialized Webcast Series To get support on Specialization please contact the Partner Business Centers.   SOA Specialized Application Grid Specialized Proof 2 transactions with OMM Proof 2 transactions with OMM Create your 2 references Create your 2 references SOA Sales assessment 3, Oracle Application Grid Sales Specialist  SOA Pre-Sales assessment 3 Oracle Application Grid PreSales Specialist Support assessment 1 Support assessment 2 SOA Implementation assessment 4 Application Grid Implementation assessment 4

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  • Oracle Customer Experience (CX) Solutions Make Retailers Merry

    - by Tuula Fai
    Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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  • Oracle BI and XS Energy Drinks – Don’t Miss the Amway Presentation!

    - by Michelle Kimihira
    By Maria Forney Amway is a global leader in the direct sales industry with $10.9B in annual sales in more than 100 countries and territories. The company has implemented a global BI framework that provides accurate, consistent, and timely insights to support global, regional and local analytical research, business planning, performance measurement and assessment. Oracle BI EE is used by 1500 employees across Amway sales, marketing, finance, and supply chain business units as well as Amway affiliates in Europe, Russia, South Africa, Japan, Australia, Latin America, Malaysia, Vietnam, and Indonesia. Last week, I spoke with Lead Data Analyst with Amway Global Sales, Dan Arganbright, and IT Manager with Amway BI Competency Center, Mike Olson, about their upcoming presentation at Oracle OpenWorld in San Francisco. Scheduled during a prime speaking slot on Monday, October 1 at 12:15pm in Moscone West, 2007, Dan and Mike will discuss their experience building Amway’s Distributor Consulting solution, powered by Oracle BI EE. You can find more information here. As background, Amway offers people an opportunity to own their own businesses and consumers exclusive products in health and wellness, beauty and home care.  The Amway internal Sales organization is charged with consulting leadership-level Distributors to help them with data insights and ultimately grow their business. Until recently, this was a resource-intense process of gathering and formatting data. In some markets, it took over 40 hours to collect the data and produce the analysis needed for one consultation session. Amway began its global BI journey in 2006 and since then the company has migrated from having multiple technology providers and integration points to an integrated strategic vendor approach. Today, the company has standardized on Oracle technology for BI.  Amway has achieved cost savings through the retirement of redundant technology platforms. In addition, Mike’s organization has led the charge to align disparate BI organizations into a BI Competency Center.  The following diagram highlights the simplicity of the standardized architecture of Amway today. Dubbed Distributor Consulting, Amway has developed a BI solution using the Oracle technology stack to help Distributor leaders grow their businesses. The Distributor Consulting solution provides over 40 metrics for Sales staff to provide data-driven insights on the Distributors and organizations they support.  Using Oracle BI EE, Exadata, and Oracle Data Integrator, Amway provides customized and personalized business intelligence, and the Oracle BI EE dashboards were developed by the Amway Sales organization, which demonstrates business empowerment of the technology. Amway is also leveraging the power of BI to drive business growth in all of its markets.  A new set of Distributor Segmentation metrics are enabling a better understanding of distributor behaviors. A Global Scorecard that Amway developed provides key metrics at a market and global level for executive-level discussions. Product Analysis teams can now highlight repeat purchase rates, product penetration and the success of CRM campaigns. In the words of Dan and Mike, the addition of Exadata 11 months ago has been “a game changer.”  Amway has been able to dramatically reduce complexity, improve performance and increase business productivity and cost savings. For example, the number of indexes on the global data warehouse was reduced from more than 1,000 to less than 20.  Pulling data for the highest level distributors or the largest markets in the company now can be done in minutes instead of hours.  As a result, IT has shifted from performance tuning and keeping the system operational to higher-value business-focused activities. •       “The distributors that have been introduced to the BI reports have found them extremely helpful. Because they have never had this kind of information before, when they were presented with the reports, they wanted to take action immediately!”  -     Sales Development Manager in Latin America Without giving away more, the Amway case study presentation will be one of the unique customer sessions at OpenWorld this year. Speakers Dan Arganbright and Mike Olson have planned an interactive and entertaining session on Monday October 1 at 12:15pm in Moscone West, 2007. I’ll see you there!

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  • Oracle BI and XS Energy Drinks – Don’t Miss the Amway Presentation!

    - by Maria Forney
    Amway is a global leader in the direct sales industry with $10.9B in annual sales in more than 100 countries and territories. The company has implemented a global BI framework that provides accurate, consistent, and timely insights to support global, regional and local analytical research, business planning, performance measurement and assessment. Oracle BI EE is used by 1500 employees across Amway sales, marketing, finance, and supply chain business units as well as Amway affiliates in Europe, Russia, South Africa, Japan, Australia, Latin America, Malaysia, Vietnam, and Indonesia. Last week, I spoke with Lead Data Analyst with Amway Global Sales, Dan Arganbright, and IT Manager with Amway BI Competency Center, Mike Olson, about their upcoming presentation at Oracle OpenWorld in San Francisco. Scheduled during a prime speaking slot on Monday, October 1 at 12:15pm in Moscone West, 2007, Dan and Mike will discuss their experience building Amway’s Distributor Consulting solution, powered by Oracle BI EE. You can find more information here. As background, Amway offers people an opportunity to own their own businesses and consumers exclusive products in health and wellness, beauty and home care.  The Amway internal Sales organization is charged with consulting leadership-level Distributors to help them with data insights and ultimately grow their business. Until recently, this was a resource-intense process of gathering and formatting data. In some markets, it took over 40 hours to collect the data and produce the analysis needed for one consultation session. Amway began its global BI journey in 2006 and since then the company has migrated from having multiple technology providers and integration points to an integrated strategic vendor approach. Today, the company has standardized on Oracle technology for BI.  Amway has achieved cost savings through the retirement of redundant technology platforms. In addition, Mike’s organization has led the charge to align disparate BI organizations into a BI Competency Center.  The following diagram highlights the simplicity of the standardized architecture of Amway today. Dubbed Distributor Consulting, Amway has developed a BI solution using the Oracle technology stack to help Distributor leaders grow their businesses. The Distributor Consulting solution provides over 40 metrics for Sales staff to provide data-driven insights on the Distributors and organizations they support.  Using Oracle BI EE, Exadata, and Oracle Data Integrator, Amway provides customized and personalized business intelligence, and the Oracle BI EE dashboards were developed by the Amway Sales organization, which demonstrates business empowerment of the technology. Amway is also leveraging the power of BI to drive business growth in all of its markets.  A new set of Distributor Segmentation metrics are enabling a better understanding of distributor behaviors. A Global Scorecard that Amway developed provides key metrics at a market and global level for executive-level discussions. Product Analysis teams can now highlight repeat purchase rates, product penetration and the success of CRM campaigns. In the words of Dan and Mike, the addition of Exadata 11 months ago has been “a game changer.”  Amway has been able to dramatically reduce complexity, improve performance and increase business productivity and cost savings. For example, the number of indexes on the global data warehouse was reduced from more than 1,000 to less than 20.  Pulling data for the highest level distributors or the largest markets in the company now can be done in minutes instead of hours.  As a result, IT has shifted from performance tuning and keeping the system operational to higher-value business-focused activities. •       “The distributors that have been introduced to the BI reports have found them extremely helpful. Because they have never had this kind of information before, when they were presented with the reports, they wanted to take action immediately!”  -     Sales Development Manager in Latin America Without giving away more, the Amway case study presentation will be one of the unique customer sessions at OpenWorld this year. Speakers Dan Arganbright and Mike Olson have planned an interactive and entertaining session on Monday October 1 at 12:15pm in Moscone West, 2007. I’ll see you there!

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