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  • Remote support via VPN without split tunnel

    - by Robe Eleckers
    my title might not be very clear, but I'll explain my setup in more detail now. We have several customers (companies) that need to be remotely supported. At these customers we have servers running with our software that needs to be serviced. These servers are (almost) never connected to the internet. For this we have multiple PC's running VPN clients. These PC's run a VNC server so our service engineers can login from their home laptop remotely to these PC's and connect from there to our customer via the VPN connection on the PC. The problem is however that several customers do not allow split tunneling. That means that when we connect via VPN to such a customer the VNC connection drops. Our current workaround is using a Citrix VM which we control via XenCenter console, but it's quite slow. Are there common solutions to handle this?

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  • custom adm file for IE search providers on Windows 2003

    - by filipv
    Hi, I have been stumped by this issue for some time, I created a custom ADM template for a customer to populate the search providers in Internet Explorer 7 and 8. The custom ADM works fine and I have set 3 search providers, the problem is that I cannot change them (the customer wants to change the entry for wikipedia from EN to NL), I edited the ADM file but the clients seem to keep on using the old settings. Removing/replacing the adm file has no effect either, the settings remain. I used the following article as a base: http://support.microsoft.com/kb/918238 For IE8 you need to work with a name instead of a UID for the default entry, that works as expected. but there seems to be no way to change the setting once in place.

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  • Is there a relation between MS SQL Server client licenses and performance

    - by ramdaz
    I have a customer who has an .Net application running on MS SQL Server 2008, supplied by our company as a part of Microsoft Small Business Server. He started off with around 5 users, and hence we had not sold any extra licenses. Today there are 40 users, and there's performance degradation. An MS Consultant said that to improve performance you need to buy extra licenses. Is there a relationship. I am anyway planning to force the customer to buy extra licenses on legal grounds. But will there be any appreciable performance difference too? Advice welcome

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  • Excel - How to count matches in data?

    - by JunkUtopia
    I am looking for patterns in the user journey of converted customers. I have each customers details in a row and then each step of the journey in it's own cell in columns, with up to 12 steps for each customer. For example if I want to find the count of every customer who at any point in their journey has for example, downloaded a pdf and contacted us via email, what formula is best suited to this? I've tried countifs but couldn't get it to work over multiple columns. Thank you.

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  • How to handle recurring dates (dates only) in .NET?

    - by Wayne M
    I am trying to figure out a good way to handle recurring events in .NET, specifically for an ASP.NET MVC application. The idea is that a user can create an event and specify that the event can occur repeatedly after a specific interval (e.g. "every two weeks", "once a month" and so on). What would be the best way to tackle this? My brainstorming right now is to have two tables: Job and RecurringJob. Job is the "master" record and has the description of the job as well a key to what customer it's for, while RecurringJob links back to Job and has additional info on what the occurrence frequency is (e.g. 1 for "once a month") as well as the timespan (e.g. "Weekly", "Monthly"). The issue is how to determine and set the next occurrence of the job since this will have to be something that's done regularly. I've seen two trains of thought with this: This logic should either be stored in a database column and periodically updated, or calculated on the fly in the code. Any thoughts or suggestions on tackling this? Edit: this is for a subscription based web app I'm creating to let service businesses schedule their common recurring jobs easily and track their customers. So a typical use might be to create a "Cut lawn" job for Mr Smith that occurs every month The exact date isn't important - it's the ability for the customer to see that Mr Smith gets his lawn cut every month and followup with him about it. Let me rephrase the above to better convey my idea. A sample use case for the application might be as follows: User pulls up the customer record for John Smith and clicks the Add Job link. The user fills out the form to create a job with a name of "Cut lawn", a start date of 11/15/2009, and selects a checkbox indicating that this job continually occurs. The user is presented with a secondary screen asking for the job frequency. The user indicates (haven't decided how at this point - let's assume select lists) that the job occurs once a month. User clicks save. Now, when the user views the record for John Smith, they can see that he has a job, "Cut lawn", that occurs every month starting from 11/15/2009. On the main dashboard when it's one week prior to the assumed start date, the user sees the job displayed with an indicator such as "12/15/2009 - Cut lawn (John Smith)". A week before the due date someone from the company calls him up to schedule and he says he's going to be out of town until 1/1/2010, so he wants his appointment rescheduled for that date. Our user can change the date for the job to be 1/1/2010, and now the recurrence will start one month from that date (e.g. next time will be 2/1/2010). The idea behind this is that the app is targeting businesses like lawn care, plumbers, carpet cleaners and the like where the exact date isn't as important (because it can and will change as people are busy), the key thing is to give the business an indicator that Mr. Smith's monthly service is coming up, and someone should give him a call to determine when exactly it can be scheduled for. In effect give these businesses a way to track repeat business and know when it's time to followup with a customer.

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  • Client can't reach my production webserver. It's their ISP's fault, but now what?

    - by MikeN
    I have a customer in Michigan who can't access my production SaaS webserver that is hosted on Slicehost. All other companies across the US/Canada/Europe have no problem reaching the site. This problem is occuring intermittantly, and Slicehost customer service says it's a problem with the client's ISP. I got the IP address of my client, and ping'ing that IP address from my PROD server fails, but ping'ing the IP address from my dev box or our seperate blog server (also hosted on slicehost) works. How do I debug a problem like this? I asked the client to reach out to their local ISP and ask about this problem. A traceroute shows that the packets are getting stopped on a Comcast Michigan node which is the client's ISP. Is there anything I can do additionally to fix this problem for my client?

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  • Java configuration framework

    - by Steen
    I'm in the process of weeding out all hardcoded values in a java library and was wondering what framework would be the best (in terms of zero- or close-to-zero configuration) to handle run-time configuration? I would prefer xml-based config-files, but it's not essential. Please do only reply if you have practical experience with a framework. I'm not looking for examples, but experience... Thanks for taking the time.

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  • How did you get your first programming job?

    - by Gaz
    Hi All, I have some commercial programming experience although it was not my primary role (C# and Java), SCJP 6 cert, some SQL experience and have been doing a lot of Android programming (I have one app with 36,000 downloads). I have a degree in Chemistry and a Diploma in Programming (half a degree made up of 2nd/3rd year uni courses). I'm trying to get my first entry level programmer job but am finding it tough out there.......How did other people get there first jobs in programming?

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  • Can Office Project Server 2010 handle issue tracking?

    - by JL
    I have a scenario where I want to be able to allow customers to login to a customer facing portal on the web, and log issues / bugs. Internal team members should then be notified via email and the issue should be logged in Project Server. The ticket status should be Open, until either resolved or close, where the customer will be notified via email. Is this possible to do using Microsoft Project Server 2010? The question could also be can customers submit bugs to office 2010 projects via a custom web form of some kind, and can project handle the back-end gracefully.

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  • Optimal xml storage engine

    - by nixau
    I'm considering optimal open source solution for storing xml documents with further querying on them effectively. Amount of data will be small. As far as I understand native xml databases might form a proper solution for my case. They obviously store xml documents in highly efficient way. It would be great to learn your experience. Any suggestions on proper solution? Have you got any experience employing xml storage engines in your apps?

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  • Ruby On Rails on Windows - Linux VM or dual boot

    - by CocoB
    I am a windows developer currently getting into Rails. While you can develop on RoR Windows, it's not the ideal experience. Things are glitchy and running cucumber tests are painfully slow. So, would I be able to have a decent dev experience running Linux in a VM for doing RoR development, or should I bite the bullet and just do a dual boot - Windows 7 / Linux?

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  • Find keyword values from PDF [closed]

    - by JukkaA
    I have a lot of PDF reports I'd need to index. They're mostly "text-based PDFs", not images. I know they all have account number in certain format, 123456AAAAA and some other keyword info like addresses, customer names etc. needed in indexing these files. Basically if the file is ab.pdf, I need to create ab.txt that contains: ACC=123456AAAA Customer=John Doe Date=20120808 What would be the best software/solution to generate indexing information for these? I know there's pdftotext, but piping it to different grep/awk commands is a hack... It would be nice to specify an area in PDF to search for the account number, and specify the format it is in.

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  • iis7 integrated mode asp.net 4.0 forms authentication problem using IE8

    - by FiveTools
    Anyone experience any issues with IIS7, integrated mode forms authentication while using IE8? I have a website with a login form, once logged in, any postback causes the user to be logged out. This doesn't even happen consistently, sometimes I can login and not experience this issue, other times it happens instantly. I can not replicate the problem in any other browser and I cannot replicate on my development machine running / debugging vs2010.

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  • runModalForWindow throttles http requests

    - by Nikita Rybak
    I have url connection, which normally works fine NSURLConnection *connection = [[NSURLConnection alloc] initWithRequest:request delegate:delegate]; But when I create a modal window, no request ever receives response: [NSApp runModalForWindow:window]; If I comment this line out, thus creating a 'standard' window, everything works. I tried implementing all methods from NSURLConnectionDelegate, not a single of them called. I suspect this is something about 'run loops', but have little experience in this area. Does anybody have experience in this? Thank you

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  • Redirecting to Login page in apache

    - by Shailesh Sutar
    I am working on OTRS where i want to set OTRS Login page on otrs.mydomain.com. I am having machine CentOS release 6.2 (Final). Currently I am accessing it,using otrs.mydomain.com/otrs/customer.pl for customer login AND otrs.mydomain.com/otrs/index.pl for admin login. I changed DocumentRoot to /opt/otrs but its not working as it should. OTRS is installed in /opt/otrs/ I am using Apache Server version: Apache/2.2.15 (Unix). Now i am stuck.

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  • Open source web cam conference software

    - by BasicallyBoredWithoutAnOffice
    Quick question, has anyone ever come across either a web cam API or an open source alternative that can be easily integrated to a site without having any Flash or ActionScript experience. I should probably say what I'm trying to do.... The idea is to create a Facebook app that lets friends communicate (and meet new people too) in real time over web cam. However I don't have the required experience to write the Flash part so any help would be appreciated.

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  • Typical Service Response Time for software verndors [closed]

    - by Miky D
    I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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  • Oracle Training Providers

    - by RC
    I'm looking to find an Oracle PL/SQL training course for a colleague of mine. I've had first-hand experience with Oracle University and was quite satisfied with my experience, but the courses currently available through Oracle University are limited to options out of our budget when considering travel and 5 days of hotel. I'm wondering what other good providers of Oracle training are out there and what fellow developers are having positive experiences with. Travel is expected, but we are based out of Atlanta, GA so suggestions in the vicinity would be a plus.

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  • Facebook-like invitation page for my categorization service

    - by ming yeow
    Hi folks, i am working on a categorization service. I want the experience to behave similarly to Facebook's invite/tagging function Does anyone have any experience implementing this? This includes: autocompleting based on list below if auto-complete does not turn up anything, give chance to do something else with that data Would be super happy to hear any experiences, plugins that might be useful in helping me build this out

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  • Url for search withing Exchange Server OWA

    - by Martin Vobr
    I can easily create url for searching the Internet for specific term: http://www.bing.com/search?q=example Is is possible to create a similar url for searching my Exchange server mailbox using Outlook Web App? Something like: http://my.exchange.server.tld/owa/search.aspx?q=example EDIT Some of comments asked for target, so here is the clarification: There is a web-based backoffice system which includes customer's email addresses. I want to provide an easy way to show emails related to this customer in a support mailbox. Adding a link to an OWA search result page seemed a way to accomplish quickly. I can lookup emails either via EWS or IMAP. I wanted to reuse OWA for displaying them instead of reinventing the wheel. If creating a search link is not possible what would be best alternative approach? I'm thinking about getting message list via EWS/IMAP, showing them and (at least now) redirecting to OWA in order to display the message content.

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  • Tools used by professional web designers.

    - by Gnarly
    What are some tools that the professionals use? I want to make some professional looking designs for myself, but don't know where to start. I have 4 years of programing experience and about 5 years of web design experience, but I'm just not good with designing a layout.

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  • Anyone heard about Sharpkit?

    - by Shimmy
    Has anyone heard about SharpKit? I am about to start a new web project, and I am doubting whether to use sharpkit. From my browsing around the site and the documentation there, it looks really so seducing, does anyone have experience with it? I even played with it a little bit on their amazing online-IDE website (there are built-in templates that reference it), and I found it awsome. I would want to hear any of yours long-range experience.

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