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• Web CRM Software for Sales People

  Customer Relationship Management software or CRM is an application specifically designed to help a company in managing complete data related to its customers, from advertising to initial lead, sale a... [Author: James Wong - Computers and Internet - April 29, 2010]

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• CRM Solutions Bring Value to the Capital Markets Industry

  Ed Garry, Senior Director Capital Markets at Oracle. speaks with Fred about how the Capital Markets industry is embracing CRM strategies and the solutions that support customer centric business models.

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• Trends in today's CRM Marketplace

  Christine Viera, Vice President, Product management discusses the trends in the CRM Marketplace today and how Oracle is using its PeopleSoft and Siebel acquisitions to build a better product.

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• SugarCRM 6 Gives a New View on Open Source CRM Software

  <b>eCRM Guide:</b> "After five years, Sugar's open source CRM platform remains alive and well, this week debuting a new version that touts a sharper look and new enhancements."

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• The Real Reason for CRM implementation Failure

  You can search the Internet and look at technology trade magazines and find list after list of why CRM (Customer Retention Management) implementations fail. To me, most of these "articles" are laundr... [Author: Chuck Lewis - Computers and Internet - September 03, 2009]

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• Webopedia Term of The Day: What is CRM?

  <b>Webopedia: </b>"Open-source CRM has been making headlines this week, so for those not in the sales or service business, here is the official definition from the tech dictionary, Webopedia.com."

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• Supercharge your CRM solution with Oracle Policy Automation

  Tune into this conversation with Davin Fifield, VP, Product Development for Oracle Policy Automation to learn how to rapidly deliver customer self-service for product selection, significantly lower training costs for rolling out new call center processes, and in general dramatically improve business agility, consistency and transparency of decision…

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• Oracle CRM/CX Newsletter October/November edition

  - by Richard Lefebvre

  A new edition of the CRM/CX Newsletter is now available, check it out HERE. This edition's content features: News Spotlight: Customer Experience Summit …

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• Two New CRM USER Communities just launched

  - by Divya Malik

  Here comes an announcement from Chris Gallen, from our Support Services team. For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and  Telesales  The Sales & Marketing community…

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• Creating Filter for my Associated View

  - by Hooman

  Senario: Open an account in CRM 2011 beta and click on activities on the left navigation pane, you will now see activities of the selected account and now have two filter drop down lists on the top which allow you to view activities of the account or sub accounts of this account. Is this filter drop downs something customizable or is it a…

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• Document file format for universal adoption?

  - by Scott Muc

  I don't want to assume that someone has Word installed on their machine. What is the best file format so that everyone can read a document file? The only ones I can think of are: Rich Text Format Open Document Format Portable Document Format Plaint Text For example, what would be the best file format to write a resume in? I've actually…

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• Microsoft met de la BI dans son ERP, et du Windows 8 dans son CRM Online

  Microsoft met de la BI dans son ERP Et du Windows 8 dans son CRM Online Microsoft met à jour sa gamme Dynamics 2012 avec deux nouveautés. Première annonce, la sortie de la version R2 de Dynamics AX 2012 - un de ses deux ERP maison avec Dynamics NAV (qui vise plus les PME/PMI). Cette version pour les moyennes et grandes entreprises…

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• New! EBS CRM Service Request Templating Online

  - by Oracle_EBS

  In an effort to improve the user experience changes have been made to Service Request (SR) creation process using My Oracle Support (MOS). This change is now online for several high-use CRM products. We aimed to streamline the process by reducing the number of questions, making subsequent questions conditional on previous responses,…

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• Microsoft Dynamics CRM -- Do people build websites with it?

  - by Marcy Sutton

  Forgive my ignorance, but do people build websites with Microsoft Dynamics CRM? I have a potential client who says that is the technology they will use for a new web project, for which I would be doing the HTML templating. I want to learn all I can as I am new to this particular system, but I can't seem to find anything related to…

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• How to access GMAIL for storage in custom CRM SQL Server DB?

  - by Optimal Solutions

  I have a client who wants his custom-written CRM to be able to access his sales people's emails so that, effectively, a history of email conversations between customer and salesperson is stored inside the CRM's database. The CRM is written in VB 2008 and the database is SQL Server 2008. The only email these people use, in the…

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• Sales & Marketing Summit 2012. Lo avete perso? Rimediamo subito.

  - by Silvia Valgoi

  Lo scorso 28 marzo si è svolto l'appuntamento dedicato alle aziende che vogliono  ripensare i processi di Vendita, Marketing e Supporto alla Clientela, facendo leva sui nuovi paradigmi quali Social Networking , Web 2.0, e-commerce, mobilità e multinacanalità, Cloud computing. Dello straordinario intervento del Prof.…

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• Building a QueryExpression where name field is either A or B

  - by Mike

  I'm trying to build a Dynamics CRM 4 query so that I can get calendar events that are named either "Event A" or "Event B". A QueryByAttribute doesn't seem to do the job as I cannot specify a condition where the field called "event_name" = "Event A" of "event_name" = "Event B". When using the QueryExpression, I've found the…

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• .net 4.0 Adoption Rate

  - by AKRamkumar

  What is the adoption rate of .net 4.0? When will it be on Windows Update? I heard that it is smaller than 3.5, does that mean if I install .net 4.0, it will decrease the space used by the framework? If I make an application in 3.5 and it runs on a computer that has 4.0, will my application get some of the optimizations…

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• Will Python 3.0's backwards-incompatibility affect adoption?

  - by George Stocker

  I visited Slashdot this morning to find out that Python 3.0 has been released. I know C# and Perl, but have wanted to learn Python for some time, especially after I saw its ease of use to create useful tools, not to mention its use in game scripting. My question is, how does the intentionally backwards-incompatible…

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• Partner Webcast – Oracle CRM: The Age of the Customer - 18 July 2013

  - by Thanos

  High-touch solutions for the complete customer experience How does Customer Relationship Management change in "the age of the customer", or does it at all? Customer relationship management has changed over the past years from a pure "inside out" point of view, where the customer is the center of attention to an…

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• error at calling custom web service from plugin

  - by Volodymyr Vykhrushch

  hi guys, I try to call my custom web service which deployed as part of CRM4 and receive the following error: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: -- <html> <head> <title>No…

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• Beyond Chatting: What ‘Social’ Means for CRM

  - by Divya Malik

  A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many…

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• Beyond Chatting: What ‘Social’ Means for CRM

  - by Divya Malik

  A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many…

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• Sorgenia rende più rapido ed efficace l'intero processo di gestione dei clienti

  - by antonella.buonagurio(at)oracle.com

  Sorgenia SpA, uno dei maggiori protagonisti del mercato libero italiano dell'energia elettrica e del gas naturale, grazie a Oracle Siebel CRM ha reso più fluido ed efficace il processo di gestione clienti. La riduzione dei tempi di chiamata, possibile grazie a Oracle Siebel CRM, ha permesso a Sorgenia SpA di…

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• Beyond Chatting: What ‘Social’ Means for CRM

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE …

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