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• Unable to remove broken Exchange 2003 installation (SBS 2003)

  - by Austin ''Danger'' Powers

  We have a non-functional Exchange 2003 installation on our SBS 2003 server that I am trying to uninstall. So far we have never used, and will never use, Exchange on this server- all we need is to remove it from the system (as it is installed on a partition which we want to merge with the main data partition to increase network storage capacity). Attempting to remove it using Add/Remove Programs produces the following error: When doing a search in ADUC to see which users still have a mailbox associated with them, it seems to only be the domain administrator account: As the Exchange installation is broken, it is not possible to run either System Manager or Exchange 5.5 Administrator to make mailbox changes. How can I forcibly remove a mailbox (which does not need to be salvaged or backed up), to allow the uninstall of Exchange to proceed? Any ideas would be appreciated!

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• self-issued exchange certificate for dyndns-url

  - by Sam

  I've got an exchange server behind behind a port to address translation firewall. The server is reachable from the internet using a dyndns-url. Now I want to sync windows phones to exchange mailboxes. To achieve this, I need to install the exchange certificate on the windows phone (send it to the phone by mail, double click). So far so good. But, as far as I can see this does only work if the certificate on my exchange server matches the dyndns-url? So I'd like to know: how do I create a self signed certificate for my dyndns-url and install it on exchange?

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• Getting MSExchange transport Error on Server 2003 SP2

  - by Scott

  I am getting the following Error messages and do not know how to fix it. Event Type: Error Event Source: MSExchangeTransport Event Category: (8) Event ID: 3017 Date: 4/29/2010 Time: 1:21:12 PM User: N/A Computer: NETSRV Description: A non-delivery report with a status code of 5.3.5 was generated for recipient rfc822;[email protected] (Message-ID <19104335.51321272561635734.JavaMail.SYSTEM@PARROT). Causes: A looping condition was detected. (The server is configured to route mail back to itself). If you have multiple SMTP Virtual Servers configured on your Exchange server, make sure they are defined by a unique incoming port and that the outgoing SMTP port configuration is valid to avoid looping between local virtual servers. Thanks for any help you can provide.

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• The MAPI call 'OpenMsgStore' failed: The MAPI provider failed Exchange 2003

  - by realitnzsam

  Hi guys, Recently we moved our Exchange 2003 (SP2) database from one drive to another. Now every other day or so we get errors coming up in the event log: Event Type: Error Event Source: MSExchangeSA Event Category: MAPI Session Event ID: 9175 Date: 10/03/2010 Time: 8:06:15 a.m. User: N/A Computer: SERVER Description: The MAPI call 'OpenMsgStore' failed with the following error: The attempt to log on to the Microsoft Exchange Server computer has failed. The MAPI provider failed. Microsoft Exchange Server Information Store ID no: 8004011d-0512-00000000 For more information, click http://www.microsoft.com/contentredirect.asp. Restarting the Exchange Information Store fixes this instantly, but until we do it Outlook won't connect to Exchange and Blackberry emails aren't pushing out.

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• Removing Exchange 2010 and SBS2011 gracefully after migration to Server 2008 Std R2

  - by user145275

  We have recently completed a server replacement for a customer. They had SBS2011 using Exchange 2010. They now have Server 2008 Std R2 and Google Apps email. We have migrated the DHCP, DNS, Filserver and all 5 FSMO roles to the new 2008 R2 server (today). During the grace period for SBS2011 we intend to decomission the old server completely. Previous experience would suggest uninstalling Exchange 2010 then demote SBS2011 then remove from the domain and switch off. Can I simply demote SBS2011 without removing Exchange? Can't really find any walkthroughs on this. My concern is that if we simply turn off SBS2011 the AD is left in a mess with legacy Exchange objects making any potential reintroduction of Exchange difficult in future, plus I want to do it the right way!

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• Implementing Variable Envelope Return Path (VERP) using Exchange

  - by iammichael

  We're looking into implementing Variable Envelope Return Path (VERP) for improved bounce processing for our application. Our current mail infrastructure is MS Exchange 2007 but are in the process of upgrading to 2010. We're also implementing Postini for spam filtering. Exchange doesn't support sub-addressing (see also this question on disposable addresses) -- and VERP is somewhat of a specialized application of sub-addressing. Are there any options for implementing VERP in Exchange without putting another non-Exchange SMTP relay in front of Exchange to pre-process incoming messages? Specifically could a transport rule be created that could match against the target (non-existing) recipient, store that recipient address in a special header added to the message, and redirect the message to a pre-created mailbox? Note: we have developer resources available if custom code could be used somehow.

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• Single Exchange 2007 server - two AD domains

  - by TheCleaner

  CURRENT: single domain, single Exchange 2007 NEW: two domains, single Exchange 2007 Can this be done? Details: Current setup is a single W2k3 domain with a single Exchange 2007 server. We are merging with another company that currently hosts their email with their ISP via POP3. We'd like to start hosting their email on our Exchange server using their existing domain SMTP addresses. They don't have an AD domain at all at the moment. Recommendations? Can I do this with a trust between the 2 domains? Requirements: They can't have multiple SMTP addresses on both domains...such as I've seen with articles pointing to "hosting multiple domains". I want companyA to have the same account settings they've always had...companyB to have the same SMTP address they've had and not an additional one on the current companyA Exchange domain. They should be able to collaborate (calendar, contacts, GALs) but should still be distinguishable based on which company they "work for". Please help...thanks!

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• Cannot get Backup Exec to backup Exchange.

  - by Shawn Gradwell

  I have a media server, Windows Server 2008 SP2 running Backup Exec 2010 R2. The SQL and other Windows agents work but I cannot backup the Exchange 2010 server running Windows Server2008 R2. I have the correct license for the Exchange agent - installed on the media server, and I installed Exchange Management tools on the media server. The 'Microsoft Exchange Database Availability Group' option is greyed out and if I select the server under a new backup job I can expand the 'Microsoft Information Store' option and see the mail database name but showing 0Kb. When I try to back it up it gives an error displaying: The job failed with the following error: Backup Exec attempted to back up an Exchange database according to the job settings. The database was not found, however. Update the selection list and run the job again.

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• Baffling Exchange 2010 issue , Outlook 2003

  - by Nick Weber

  Recently we upgraded from Exchange 2003 to Exchange 2010. The Exchange 2003 server is still up and active with a handful of users still there we are planning on migrating. Also we have mobile devices and a Blackberry BES server setup publishing to Exchange 2010 public folders free busy. The unfortunate issue is majority of our clients are still Outlook 2003. The issue seems to be hit and miss but sometime clients cannot view other client’s calendars. They get (cannot refresh free/busy) when they add another user and check their available times. This is also true with booking resources (conference rooms) . One thing we noticed is that the Blackberry BES seems to have created its own free/busy folders, so we have some users who use the BES on free/busy folder and other users who don’t use the BES on other free/busy folders. If any of the clients log-in via “Exchange 2010” web-access or with a Outlook 2007 client they can view the calendaring just fine. Thanks for your help Nick @Toshana

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• Exchange 2007 backup / restore

  - by Matt

  To explain my situation I have a exchange 2007 server and I have recently upgraded to SP2 so that I can use windows server backup to take an "exchange aware" backup of the server. Is there an easy way of restoring this data onto a second server to which I have pre-installed server 2008 / exchange 2007 without upsetting my current exchange server set-up. Also is there a better way to do this, such as running one as a fall over should the primary exchange server develop a fault. I am still new to all this so please excuse any stupidity in my questions. Thanks in advance for any help and assistance

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• Moving Mail between Exchange Mail Queues

  - by Eli

  We have multiple Microsoft Exchange 2007 nodes and 2 Exchange hubs. One of our users unfortunately had their account compromised, which then sent out several thousand emails before we were able to stop them. During this time, however, several primary mail providers blocked one of our Exchange hubs as a spam source. We now have nearly 500 messages built up on the one hub server waiting to go out to a provider who is currently blocking that hub. I know it is possible to change the location of the mailqueue and I could copy the queue database over from one hub to another and than change the location the HUB is looking at to a different file - let the mail spool out and then change the location back, but I would like a cleaner solution. Therefore, the question: is there a way to quickly and easily move messages from one Exchange hub server to another Exchange hub server?

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• Exchange over HTTP

  - by Rob

  I have recently setup a brand new install of SBS 2011 and it is working well. Exchange is running as advertised and all users are happy. Now, there are 2 users who would like to work outside of the office and require email setting up in Outlook. No problem - Exchange over HTTP. However for some reason it's not working. They can access Outlook Web Access okay, but for some reason Exchange over HTTP / HTTPS isn't working. The error message I receive in Outlook is: "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." I've tried temporarily turning off the Firewall on both the server and the client but this doesn't help at all. Is there something I'm missing or is there a permission that needs enabling to allow Exchange over HTTP to work?? Many thanks

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• Change Exchange Server Name Before Upgrade

  - by ffrugone

  I need to upgrade the Exchange Server from 2003 to 2010. I'm physically changing servers as well as software. I'm worried about redirecting the Outlook clients after the upgrade is going to be troublesome. So, I thought that before doing anything else, that I would change the name of the Exchange server on the client from 'server-name.domain.com' to 'mail.domain.com' and add an entry in dns that points 'mail.domain.com' to the same ip as 'server-name.domain.com'. However, even though I added 'mail.domain.com' to the dns, I cannot get the Exchange server to change to that on the client computers. I found out that the Outlook clients check the Global Catalog for the name of the Exchange server computer. My question is: can I change the Global Catalog address of the Exchange computer from 'server-name.domain.com' to 'mail.domain.com'? If so/not, is there a better way to do this? thanks.

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• Exchange 2003 SP2 and Windows Server 2008 R2 Domain Controllers

  - by Brian

  I'm looking at adding two Windows Server 2008 R2 Domain Controllers into our Windows Server 2003 domain to support our Exchange 2003 SP2 server and replace a retiring Windows Server 2003 Server. Our Domain and Forest functional levels are currently Windows Server 2003, which supports domain controller operating systems (Windows Server 2008 R2, Windows Server 2008 and Windows Server 2003) according to the "Appendix of Functional Level Features" on Technet . So there should not be an issue other than running adprep /forestprep and adprep /domain.... right!? But, according to the Exchange Server Supportability Matrix, Windows Server 2008 R2 Active Directory Servers are not supported as global catalog servers or domain controllers in a Exchange 2003 SP2 environment!!!??? This was a shock to me... How can Windows Server 2008 R2 be a DC for a Windows Server 2003 domain and forest, but not communicate with an Exchange 2003 SP2 server? Hopefully, I'm not the first to see this issue (or maybe I am), but I know a lot of Exchange 2003 admins will not be happy if there is not a work around... or is Microsoft trying to push everyone automatically to Exchange 2010...

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• Exchange 2007 OWA returns blank page with url xxxxx&reason=0

  - by Dayton Brown

  Hi All: I've just run into an issue with my exchange OWA. It returns a blank page with the url string https://www.xxxxxxxx/&reason=0. Nothing in the logs gives me any good reasons. Here's what I've done so far; 1) reinstall Exchange roll-up 7. 2) recreate virtual directories. 3) reboot. (this was mostly a shot in the dark, but what the hell) Exchange via rpc/https is still working great. Anyone run into this before? EDIT Here is the last snippet from the OWASetupLog. doesn't look like anything blew up. [09:45:36] ******************************************* [09:45:36] * UpdateOwa.ps1: 5/27/2009 9:45:36 AM [09:45:40] Updating OWA on server HOMER [09:45:40] Finding OWA install path on the filesystem [09:45:40] Updating OWA to version 8.1.375.2 [09:45:40] Copying files from 'C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\Current' to 'C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\8.1.375.2' [09:45:41] Getting all Exchange 2007 OWA virtual directories [09:45:42] Found 1 OWA virtual directories. [09:45:42] Updating OWA virtual directories [09:45:42] Processing virtual directory with metabase path 'IIS://HOMER.DG.LOCAL/W3SVC/1/ROOT/owa'. [09:45:42] Metabase entry 'IIS://HOMER.DG.LOCAL/W3SVC/1/ROOT/owa/8.1.375.2' exists. Removing it. [09:45:42] Creating metabase entry IIS://HOMER.DG.LOCAL/W3SVC/1/ROOT/owa/8.1.375.2. [09:45:42] Configuring metabase entry 'IIS://HOMER.DG.LOCAL/W3SVC/1/ROOT/owa/8.1.375.2'. [09:45:43] Saving changes to 'IIS://HOMER.DG.LOCAL/W3SVC/1/ROOT/owa/8.1.375.2' [09:45:43] Saving changes to 'IIS://HOMER.DG.LOCAL/W3SVC/1/ROOT/owa'

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• Prevent Exchange Server from advertising itself on domain

  - by Justin Shin

  I'm in the middle of setting up an Exchange 2010 Server. Currently, we use a SaaS provider for Exchange 2007 services. Some (but not all) of my users have been reporting that they are receiving Outlook/Exchange login prompts to login to the new Exchange server. This is happening without any intervention on the client's machines. The Exchange server is a member of the domain and connects to the domain site remotely through a site-to-site VPN. What can I do to prevent these login prompts from appearing? Will shutting down the new server until it is time to switch resolve these issues? A little more info: I found that on one of the client computers, all of the settings for Outlook over HTTP had been changed (automatically) from webmail.provider.com to mail.company.com (the latter being the new server). This happened when I enabled Outlook Anywhere access on Exchange 2010. I changed the client's settings back, and everything was groovy. But, when I disabled Outlook Anywhere again, the logon prompt came back.

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• Exchange Connector Won't Send to External Domains

  - by sisdog

  I'm a developer trying to get my .Net application to send emails out through our Exchange server. I'm not an Exchange expert so I'll qualify that up front!! We've set up a receive Connector in Exchange that has the following properties: Network: allows all IP addresses via port 25. Authentication: Transport Layer Security and Externally Secured checkboxes are checked. Permission Groups: Anonymous Users and Exchange Servers checkboxes are checked. But, when I run this Powershell statement right on our Exchange server it works when I send to a local domain address but when I try to send to a remote domain it fails. WORKS: C:\Windows\system32Send-Mailmessage -To [email protected] -From [email protected] -Subject testing -Body testing -SmtpServer OURSERVER (BTW: my value for OURSERVER=boxname.domainname.local. This is the same fully-qualified name that shows up in our Exchange Management Shell when I launch it). FAILS: C:\Windows\system32Send-Mailmessage -To [email protected] -From [email protected] -Subject testing -Body testing -SmtpServer OURSERVER Send-MailMessage : Mailbox unavailable. The server response was: 5.7.1 Unable to relay At line:1 char:17 + Send-Mailmessage <<<< -To [email protected] -From [email protected] -Subject testing -Body himom -SmtpServer FTI-EX + CategoryInfo : InvalidOperation: (System.Net.Mail.SmtpClient:SmtpClient) [Send-MailMessage], SmtpFailed RecipientException + FullyQualifiedErrorId : SmtpException,Microsoft.PowerShell.Commands.SendMailMessage EDIT: From @TheCleaner 's advice, I ran the Add-ADPermission to the relay and it didn't help; [PS] C:\Windows\system32Get-ReceiveConnector "Allowed Relay" | Add-ADPermission -User "NT AUTHORITY\ANONYMOUS LOGON" -E xtendedRights "Ms-Exch-SMTP-Accept-Any-Recipient" Identity User Deny Inherited -------- ---- ---- --------- FTI-EX\Allowed Relay NT AUTHORITY\ANON... False False Thanks for the help. Mark

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• Exchange 2010 certificate errors

  - by Frederik Nielsen

  I have a problem with my newly setup Exchange environment for our hosted customers. First off, when configuring the outlook client, it gives a certificate warning although the certificate has been bought and setup. I am using a setup like this: autodiscover.CUSTOMERDOMAIN.TLD CNAME autodiscover.exchange.COMPANYDOMAIN.TLD (Companydomain is our company that hosts the exchange servers, customerdomain being the customers domain) Shouldn't that work? I know that Microsoft does something like that for Office365, but I really don't think they buy a certificate for every customer.. So I guess some redirection should be setup somehow - any guidance? Next thing: When we accept that error, and move on to actually starting Outlook, it states that the certificate is not valid for the RPC proxy server exchange.COMPANYDOMAIN.TLD - this domain is not right, as that domain is not included in the certificate. I would instead like this domain to be mail.exchange.COMPANYDOMAIN.TLD I tried to run this script setting both internal and external URL's to be the same, with no luck. Any guidance on this one? I am running Exchange 2010 SP2, with CAS, HT and MBX split up on 3 different servers.

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• Exchange 2010 UR3 - customizing OWA logon page

  - by STGdb

  I have an Exchange 2010 UR3 deployment that I need to customize the OWA logon page for. I've created a new LGNTOPL.GIF file to replace the existing one in the folder: “C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\14.3.158.1\themes\resources” When I bring up OWA, I still get the original “Outlook Web App” logo. I’ve searched and found a couple of other instances of LGNTOPL.GIF in the directories: “C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\14.3.123.3\themes\resources” “C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\14.3.146.0\themes\resources” “C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\Current\themes\resources” I’ve replaced the LGNTOPL.GIF file in each of the above directories but got the same results. I’ve tried clearing my browser cache and even using multiple browsers from multiple PC’s but the same results. I’ve even tried making my GIF file the same pixel size as the original LGNTOPL.GIF logo but still the same results. I’ve tried restarting IIS on the CAS server and restarting the server but same results. Has something changed with Exchange 2010 UR3 when trying to customize OWA? I don't see anything documented about any change to OWA customization. Thanks

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• Allowing Sharepoint to relay email through Exchange

  - by dunxd

  I have written a Sharepoint 2007 web part that sends a field from a form to a specified email address. I have got the form working as I require, but at present it can only send to internal email addresses. Sharepoint's email functions use SMTP to send to our Exchange 2003 server, but because our Exchange server is configured to prevent relaying, if the To: address is not at a local domain, it won't deliver the mail. I don't want to open up our Exchange server to be a completely open relay. What I want is to allow my Sharepoint servers to send mail to addresses outside our domain. The following seem possible: Allow all mail sent from one of the Sharepoint servers to be relayed Allow all mail from a web application pool account to be relayed (I am not sure that the application pool authenticates to the SMTP server though) A combination of the two Can anyone advise on the best way of doing this? Is setting up a dedicated SMTP server on the Exchange server (not a separate physical server) the right way of going about this? EDIT: Note this is for Exchange 2003. There is a post on setting this up in Exchange 2007 which appears to have recognised the frequent requirement to do what I need. It doesn't give much detail on 2003 though. Can anyone expand?

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• Exchange 2007 Backup - For a newbie

  - by mew3900

  I am trying to setup an exchange 2007 backup solution. After doing a lot of reading, Microsoft have decided in server 2008 unless you are willing to spend a great deal on a 3rd party solution you are pretty stuck! Essentially what I have been asked to do is perform an off-line file backup of our current exchange server and replicate this onto a new 2nd server. The reasoning behind this is that we need to upgrade our current installation of exchange 2007 to SP2 so that the exchange plug-in for windows server backup will be available to us. From this I can then actually take an exchange aware backup weekly and take it off site. Ideally then also we can migrate to this new server and keep the old one as a fail over. Is there a way I can copy across the files required onto a second server, although I doubt very much it is that simple. I may be barking up completely the wrong tree, however I have very limited knowledge with Exchange and any help and advice on how I would resolve this would be much appreciated. Thanks in advance

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• Exchange 2010 UR3 - customizing OWA logon page

  - by STGdb

  I have an Exchange 2010 UR3 deployment that I need to customize the OWA logon page for. I've created a new LGNTOPL.GIF file to replace the existing one in the folder: “C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\14.3.158.1\themes\resources” When I bring up OWA, I still get the original “Outlook Web App” logo. I’ve searched and found a couple of other instances of LGNTOPL.GIF in the directories: “C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\14.3.123.3\themes\resources” “C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\14.3.146.0\themes\resources” “C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\Current\themes\resources” I’ve replaced the LGNTOPL.GIF file in each of the above directories but got the same results. I’ve tried clearing my browser cache and even using multiple browsers from multiple PC’s but the same results. I’ve even tried making my GIF file the same pixel size as the original LGNTOPL.GIF logo but still the same results. I’ve tried restarting IIS on the CAS server and restarting the server but same results. Has something changed with Exchange 2010 UR3 when trying to customize OWA? I don't see anything documented about any change to OWA customization. Thanks

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• Exchange 2013 really slow outside of localhost

  - by ItsJustJP

  We've got a 12 core xeon, 24GB of ram 2012 server. We've recently migrated from exchange 2010 (which was on another server) to exchange 2013 which resides on our new 12 core server. Accessing the OWA on the exchange server is fine; it's very quick and responsive however accessing it via any other computer connect to the domain via a 1 gpbs connection and it'll take 10-15 seconds to load. Also running slow is public calenders that people in my place need to access, again taking 10-15 seconds to access and can sometimes cause outlook to not respond. Further to that we have phones that connect via the internet (of course) to the exchange so people can get work emails when they are out of the office. Guess what, this is also running slow. I've have search for many solutions and have tried changing outlook authentication methods but there is no change in speed. The old exchange 2010 server no longer exists but there was no problem before the migration. Has anyone got any suggestions? Thanks :) Must also mention that server 2012 that exchange 2013 is installed on is also the DC. Update: It would appear that any connection via https is slow. It took more than 15 mins for an outlook client to download 50MB of emails (outlook anywhere).

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• how do I list Distribution Group (List) and their members inside of an OU using AD or exchange 2010

  - by wraak

  our entire domain has thousands of distribution groups, while i can use the script referenced here: How to get a list of all Distribution Lists and their Members in Exchange 2007? to pull all distribution groups and their members, it would be too hard to filter through all results. I particularilly need to pull either a. (preferred) all groups (both distribution and security) and their members inside of an OU (this particular OU contains over 100 hundred groups) or b. all groups and members matching a name starting with exampl* dsquery | dsget looks like could almost serve that purpose however when i did: dsquery group "OU=my-department,DC=blah,DC=blahblah,DC=com" -name * | dsget group -members (-expand) c:\my-department.txt it displays only the members without showing which group they belong to. The output I need should have: group name, members and potentially expanded sub-groups. i am still researching on how to get this done, seems like i can somehow make the above referenced script to search only inside of an OU, but i am not very familiar with powershell. any help would be appreciated, thank you.

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• Outlook refuses to connect to Exchange

  - by wfaulk

  Outlook 2007 under Windows XP connecting to Exchange 2003 SP2: when started, it flips back and forth between "Connecting to Exchange Server" and "Disconnected" three or four times, then gives up and stays disconnected. I tried deleting the ost file (which was nearly 2GB), turning Cached mode on and off, recreating the account inside the Mail control panel, changing the account to use HTTP, and probably some other things. None of it seemed to make any difference, until … After fiddling with it for a while, I got this absurd error message dialog at startup, and it exits after I click OK: Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance. (I'm not sure if I can even trust that message. It's so long, it just feels like a random offset into Outlook's stack of error messages.) Either way, the Exchange server is available to everyone else, and is available via OWA from that computer. I ran Process Explorer against Outlook and it showed 5 or so ESTABLISHED connections to our Exchange server, plus listening on two UDP ports, and two CLOSE_WAIT connections to localhost. If I managed to look at Outlook's IP connections while it was doing its Connecting/Disconnected dance, it had a huge number of connections open to the Exchange server. It more than filled ProcExp's dialog box; I'm guessing at least 20, probably more. The only other odd thing is that our network admin at some point added a wildcard DNS record to the domain name that we use for email, and now Outlook will sometimes (always?) start by complaining about autodiscover.example.com's SSL certificate. There is a web server there, but it doesn't have any sort of email autodiscover anything on it. It doesn't make any difference if I click "OK" or "Cancel" (or whatever the buttons are). I also added a bogus entry for the hostname to Windows' hosts file, pointing it at 127.0.0.2, and it stopped complaining about the certificate. (The CLOSE_WAIT sockets above were from before I made this change, and went away after.) I don't think this is related, as the same problem should exist for everyone, but it might be. This is the second time this user has had this problem. The first time, I never found a solution other than reinstalling Outlook. Now that it's a pattern, I'd like to find a permanent solution, rather than assume it's a random glitch.

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