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• Suggestions required to build an ECommerce Platform

  - by Haris

  For a prospective client we have to offer a solution to provide following system: CMS Order Management Shopping Cart CRM Helpdesk Accounting & Finance Custom Functions In order to save time and to avoid reinvent the wheel our idea is to integrate different off-the-shelf solutions. Their first requirement is that the system has to be hosted in their country which I think will exclude application like Aplicor, Netsuite & Salesforce. Basically the nucleaus would be the CMS which would integrate all the other apps. PHP or .Net based solutions would be our preferences as have inhouse expertise. So far following are few combinations I have come up with: Joomla (CMS) + Virtuemart (Cart+Ordering) + Sugar CRM + Open ERP (finance) + OTRS Magento (CMS+Cart+Ordering) + Sugar CRM + Open ERP (finance) + Helpdesk Ultimate Drupal (CMS) + Ubercart (Cart+Ordering) + Sugar CRM + Open ERP (finance) + Support Ticketing System Sharepoint (CMS) + OptimusBt (Cart+Ordering) + Dynamics CRM + Great Plains + SharepointHQ Dotnetnuke (CMS) + DNNSpot (Cart+Ordering) + Sigma Pro (CRM+Helpdesk) + Open ERP For Helpdesk I liked Zendesk but the server location was the stopping factor, similar for finance and CRM I liked Aplicor. I would not like to go into detailed requirements as it would make things very complex. Could you please suggest me which options are worth enough to start looking into? What other options we have?

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• Using nested public classes to organize constants

  - by FrustratedWithFormsDesigner

  I'm working on an application with many constants. At the last code review it came up that the constants are too scattered and should all be organized into a single "master" constants file. The disagreement is about how to organize them. The majority feel that using the constant name should be good enough, but this will lead to code that looks like this: public static final String CREDITCARD_ACTION_SUBMITDATA = "6767"; public static final String CREDITCARD_UIFIELDID_CARDHOLDER_NAME = "3959854"; public static final String CREDITCARD_UIFIELDID_EXPIRY_MONTH = "3524"; public static final String CREDITCARD_UIFIELDID_ACCOUNT_ID = "3524"; ... public static final String BANKPAYMENT_UIFIELDID_ACCOUNT_ID = "9987"; I find this type of naming convention to be cumbersome. I thought it might be easier to use public nested class, and have something like this: public class IntegrationSystemConstants { public class CreditCard { public static final String UI_EXPIRY_MONTH = "3524"; public static final String UI_ACCOUNT_ID = "3524"; ... } public class BankAccount { public static final String UI_ACCOUNT_ID = "9987"; ... } } This idea wasn't well received because it was "too complicated" (I didn't get much detail as to why this might be too complicated). I think this creates a better division between groups of related constants and the auto-complete makes it easier to find these as well. I've never seen this done though, so I'm wondering if this is an accepted practice or if there's better reasons that it shouldn't be done.

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• CRM: How to Use iSurvey With iSupplier in R12

  - by LuciaC

  In Oracle Applications it is possible to configure iSupplier to link to an Oracle iSurvey, and for the Oracle iSurvey to be executed for a Supplier. This integration requires: An Oracle Script An Oracle iSurvey linked to the Oracle Script iSupplier Configuration to reference the iSurvey. Once set up, the iSurvey will be available from the supplier tab from the Purchasing Responsibilities and from the iSupplier Portal.  Responses to the survey can be viewed from the Survey Administrator Responsibility. Take a look at Doc ID 1589371.1 for step-by-step details of how to configure and use iSurvey with iSupplier.

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• Compilation Error: "The modifier 'public' is not valid for this item" while creating public method o

  - by Lalit

  I am getting this error while creating public method on a class for explicitly implementing the interface. I have the workaround: by removing the explicit implementation of PrintName Method, But surprised why i am getting this error. Can anyone explain the error. Code for Library: using System; using System.Collections.Generic; using System.Linq; using System.Text; namespace Test.Lib1 { public class Customer : i1 { public string i1.PrintName() //Error Here... { return this.GetType().Name + " called from interface i1"; } } public interface i1 { string PrintName(); } interface i2 { string PrintName(); } } Code for Console Test Application: using System; using System.Collections.Generic; using System.Linq; using System.Text; using Test.Lib1; namespace ca1.Test { class Program { static void Main(string[] args) { Customer customer = new Customer(); Console.WriteLine(customer.PrintName()); //i1 i1o = new Customer(); //Console.WriteLine(i1o.printname()); //i2 i2o = new Customer(); //Console.WriteLine(i2o.printname()); } } }

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• CRM 2011 - Set/Retrieve work hours programmatically

  - by Philip Rich

  I am attempting to retrieve a resources work hours to perform some logic I require. I understand that the CRM scheduling engine is a little clunky around such things, but I assumed that I would be able to find out how the working hours were stored in the DB eventually... So a resource has associated calendars and those calendars have associated calendar rules and inner calendars etc. It is possible to look at the start/end and frequency of aforementioned calendar rules and query their codes to work out whether a resource is 'working' during a given period. However, I have not been able to find the actual working hours, the 9-5 shall we say in any field in the DB. I even tried some SQL profiling while I was creating a new schedule for a resource via the UI, but the results don't show any work hours passing to SQL. For those with the patience the intercepted SQL statement is below:- EXEC Sp_executesql N'update [CalendarRuleBase] set [ModifiedBy]=@ModifiedBy0, [EffectiveIntervalEnd]=@EffectiveIntervalEnd0, [Description]=@Description0, [ModifiedOn]=@ModifiedOn0, [GroupDesignator]=@GroupDesignator0, [IsSelected]=@IsSelected0, [InnerCalendarId]=@InnerCalendarId0, [TimeZoneCode]=@TimeZoneCode0, [CalendarId]=@CalendarId0, [IsVaried]=@IsVaried0, [Rank]=@Rank0, [ModifiedOnBehalfBy]=NULL, [Duration]=@Duration0, [StartTime]=@StartTime0, [Pattern]=@Pattern0 where ([CalendarRuleId] = @CalendarRuleId0)', N'@ModifiedBy0 uniqueidentifier,@EffectiveIntervalEnd0 datetime,@Description0 ntext,@ModifiedOn0 datetime,@GroupDesignator0 ntext,@IsSelected0 bit,@InnerCalendarId0 uniqueidentifier,@TimeZoneCode0 int,@CalendarId0 uniqueidentifier,@IsVaried0 bit,@Rank0 int,@Duration0 int,@StartTime0 datetime,@Pattern0 ntext,@CalendarRuleId0 uniqueidentifier', @ModifiedBy0='EB04662A-5B38-E111-9889-00155D79A113', @EffectiveIntervalEnd0='2012-01-13 00:00:00', @Description0=N'Weekly Single Rule', @ModifiedOn0='2012-03-12 16:02:08', @GroupDesignator0=N'FC5769FC-4DE9-445d-8F4E-6E9869E60857', @IsSelected0=1, @InnerCalendarId0='3C806E79-7A49-4E8D-B97E-5ED26700EB14', @TimeZoneCode0=85, @CalendarId0='E48B1ABF-329F-425F-85DA-3FFCBB77F885', @IsVaried0=0, @Rank0=2, @Duration0=1440, @StartTime0='2000-01-01 00:00:00', @Pattern0=N'FREQ=WEEKLY;INTERVAL=1;BYDAY=SU,MO,TU,WE,TH,FR,SA', @CalendarRuleId0='0A00DFCF-7D0A-4EE3-91B3-DADFCC33781D' The key parts in the statement are the setting of the pattern:- @Pattern0=N'FREQ=WEEKLY;INTERVAL=1;BYDAY=SU,MO,TU,WE,TH,FR,SA' However, as mentioned, no indication of the work hours set. Am I thinking about this incorrectly or is CRM doing something interesting around these work hours? Any thoughts greatly appreciated, thanks.

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• Simple but Customizable CRM?

  - by davemackey

  I'm trying to find a good Church Management System (ChMS). Essentially, a CRM for churches. My budget is about $0...so open source or in-house development is preferred (and by in-house, I mean me). I'm wondering if anyone could make some recommendations as to possibilities? I'm open to SaaS solutions as well. For those interested in more details...: I've looked at Zoho CRM and while I like it, they only offer three licenses free, an insignificant discount for non-profits, etc. I've looked at Salesforce's NPSF which is nice but almost too much for a small church. Additionally, its taking a long time to jump through all the hoops necessary to get the licenses. I'm wondering if some combination of Wufoo and similar SaaS apps. might offer what I'm looking for? I've looked at Google spradsheets...if only they had a db application. :P Its really pretty simple what I need...something to maintain contact info., to remember important dates, to keep dates, to schedule followups, etc.

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• Public and Internal members in an Internal class?

  - by Noldorin

  Ok, so this may be a bit of a silly question, and there's certainly the obvious answer, but I was curious if I've missed any subtleties here. Is there any difference in terms of visibility/usability between a public member declared in an internal class and an internal member declared in an internal class? i.e. between internal class Foo { public void Bar() { } } and internal class Foo { internal void Bar() { } } If you declared the method as public and also virtual, and then overrode it in a derived class that is public, the reason for using this modifier is clear. However, is this the only situation... am I missing something else?

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• Microsoft CRM could not log you on to the system. Make sure your user record...

  - by Willy

  "Microsoft CRM could not log you on to the system. Make sure your user record is enabled and that you have been assigned at least one security role. For more information, contact your system administrator." When I RDP into the server and try Microsoft CRM Workflow Manager/Monitor with http or https connectivity, it doesn't work. "The specified Microsoft CRM server is not responding. This might happen if it is currently unavaliable, it is not a Microsoft CRM server, or you are not a valid user. Contact your sys-admin." This is a Microsoft CRM v3.0 / Microsoft SQL server 2005 box, Active directory is on a seperate box.. When I right click Microsoft CRM Worlkflow Service, properties, log on: it shows "crmtestuser" and a password. I did not RDP or try logging in as that crmtestuser, but I am Admin... Could this be a clue? What can I try?

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• Retrieve contents of a public Dropbox folder?

  - by Sam

  Is there a way to retrieve a list of the contents of a public Dropbox folder (preferably in PHP)? This is what a URL to a public file in Dropbox looks like: http://dl.dropbox.com/u/1234567/publikPholder/textytext.txt One would think that jumping up one level to the directory in the URL... http://dl.dropbox.com/u/1234567/publikPholder/ ...would show all the public files. Nope. Nothing but a 404.

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• loading css or javascript from non-public directory

  - by twmulloy

  is there a way to load css and/or javascript files from outside of the public web directory? for example on my hosting service i have /public_html but don't want these files to exist in the public directory and want them in a directory outside of the public directory in a sibling directory /system (i am using codeigniter) within the /system/application/view/

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• Exporting non-public type through public API

  - by feelgood

  What if I have few factory methods returning non-public type and pairing set of methods which gives variables of this non-public type? This results with titled warning message in NetBeans. In result public API will contain only two pairing sets of methods. The reason is to make my type hierarchy sealed (like seald classes in Scala) and allow users only instantiate these types through factory methods. So we get DSL in some sense. For example, Schedule class represented by calendar fields' contraints. There are some types of contraints - Range, Singleton, List, FullSet - with NumberSet interface as a root. We don't want to expose these types and how Schedule interact with them. We just want the specification from the user. So we make NumberSet package-private. In class Schedule we create few factory-methods for constraints: NumberSet singleton(int value); NumberSet range(int form, int to); NumberSet list(NumberSet ... components); and some methods for creating Schedule object: Schedule everyHour(NumberSet minutes); Schedule everyDay(NumberSet minutes, NumberSet hours); User can only use them in the manner: Schedule s = Schedule.everyDay( singleton(0), list(range(10-15), singleton(8)) ); Is it bad idea?

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• Sorgenia rende più rapido ed efficace l'intero processo di gestione dei clienti

  - by antonella.buonagurio(at)oracle.com

  Sorgenia SpA, uno dei maggiori protagonisti del mercato libero italiano dell'energia elettrica e del gas naturale, grazie a Oracle Siebel CRM ha reso più fluido ed efficace il processo di gestione clienti. La riduzione dei tempi di chiamata, possibile grazie a Oracle Siebel CRM, ha permesso a Sorgenia SpA di gestire con puntualità ed efficacia un numero di richieste sempre maggiore mantenedo elevato il livello di servizio offerto. Leggi qui l'intero caso di successo  

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• Next Fusion CRM Webinar for Partners (Monday March 19th, 3pm GMT): Fusion CRM User Interface, Activity Streams and Opportunity management

  - by Richard Lefebvre

  The next session of our weekly Fusion CRM webinar for EMEA partners will take place Monday March the 19th at 3pm GMT / 4pm CET and will address the Fusion CRM User Interface, Activity Streams and Opportunity management In order to check the complete agenda and see login-details, please visit our dedicated microsite. How to join the dedicated microsite: Click on http://isdportal.oracle.com/isd_html/sf.htm Enter your Email Address in the corresponding field Enter fusion_crm in the “Access URL/Page Token” field Agenda: The list of sessions is published and will be regularly updated in the microsite. Duration: Each session lasts up to 60 minutes Webex: The respective webinar link and session ID are published in the microsite Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section. We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success!  For further information please contact me at [email protected]

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• Sage lance Sage CRM Express, une solution de gestion des clients spécialement conçue pour les PME

  Sage lance Sage CRM Express Une solution de gestion des clients pour les PME Sage a réalisé une étude auprès de ses clients qui montre que 80% des PME disposent de moins de 4 commerciaux et sont en attente d'un outil pour leur suivi clients qui peut s'interfacer facilement à leur solution de gestion commerciale existante. Pour répondre à cette attente, Sage a donc annoncé la sortie de Sage CRM Express. Intégrée de manière native à Sage 100 ou proposée en mode stand-alone, cette nouvelle offre s'adresse donc aux PME de moins de 4 commerciaux. Sage CRM Express est un outil assez simplequi tente de répondre à l'ensemble du processus client (avant-vente, vente, recouvrement, ...

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• Webcast: Get More Sales Ready Leads for Less Cost with Oracle CRM On Demand Marketing

  - by ruth.donohue

  Successful marketing starts with knowing your audience: who they are, what they're buying, and how they like to be contacted. With customer data scattered across multiple systems, getting the answers to these questions can be difficult. Join our live Webcast to see a demonstration of how Oracle CRM On Demand Marketing increases marketing ROI by delivering the right messages to the right targets for the greatest response. Tuesday, March 15, 2011 11:00 a.m. PT / 2:00 p.m. ET Register Now! Technorati Tags: oracle crm,oracle crm on demand,integrated sales and marketing,cloud,saas

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• Oracle Fusion CRM and Lotus Notes Integration by iEnterprises

  - by Richard Lefebvre

  Integrate Oracle Fusion CRM and Lotus Notes in one easy step with nothing to install other than a 'plugin' for your Lotus Notes client. The Lotus Notes Connector for Oracle Fusion CRM developed by iEnterprises is an easy to use tool that allows you to instantly synchronize your Lotus Notes email, calendar, ToDos and PAB (Personal Address Book) to and from your Oracle Fusion CRM system. It removes the need for time consuming copy and paste between these two systems. For more information, a solution data-sheet and/or to request a trial please visit .... http://www.ienterprises.com/products/lotus-notes-connector/connector-for-fusion.html or contact Matt Hatherley ([email protected])

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• CRM Goes to School, Supports Enrollment Growth

  - by Tony Berk

  At Post University in Waterbury, CT, the focus is on the student. Generally, the first interaction from a potential student is a lead, which can come from a variety of sources. Any delay in following up with the interested student (the lead) affects the conversion success rate, i.e., the likelihood of enrollment. By implementing Oracle CRM On Demand, Post University automated the admissions process so the admissions counselors are in direct contact with the students and eliminated many manual steps. The admissions and marketing teams, as well as the students, benefit from the new streamlined process. Up next, Post University, plans to increase the efficiency of the student retention processes with the expansion of Oracle CRM On Demand. Take a look at the video to learn more about Post University's Oracle CRM On Demand implementation: Congrats to Post University, and Apex IT, their implementation partner, on the successful implementation!

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• CRM Dynamics Search wildCard

  - by Bee gud

  Hi there I'm exploring Dynamics CRM 4 and when I search a record for example, a contact, ex. Abcd, Dynamics is searching by Abcd*, including, by default, the WildCard in the end. Is there any way to also include the Wild Card, by default, in the beggining? Ex. Abcd -- Abcd

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• Data Archival Strategy for CRM system

  - by Ram

  Hi, I need to archive data from a CRM system. Does anyone have any idea on how this can be achieved and what are possible strategies for the archiving?

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• A CRM architecture (open source app)

  - by Csharp

  Hi, I need to develop a CRM application, but I don't know how the architecture should be layed out. Can anyone point me to a high level or detailed outline of how such a project can be developed?

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• Multivariant email in Dynamics CRM

  - by esp

  Does anybody have resources on multivariant email testing in Dynamics CRM? Multivariant email being where an organization wants to segment their contacts and send separant variations of an email campaign to different segments in their organization?

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• .NET OpenSource or cheap CRM

  - by Dkong

  Hi, I'm looking for a decent Open Source or cheap .NET CRM. Does anybody know of any good ones (aside from whatever there is on the front page of Google which I've checked and wasn't that impressed with)

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• Hide public method used to help test a .NET assembly

  - by ChrisW

  I have a .NET assembly, to be released. Its release build includes: A public, documented API of methods which people are supposed to use A public but undocumented API of other methods, which exist only in order to help test the assembly, and which people are not supposed to use The assembly to be released is a custom control, not an application. To regression-test it, I run it in a testing framework/application, which uses (in addition to the public/documented API) some advanced/undocumented methods which are exported from the control. For the public methods which I don't want people to use, I excluded them from the documentation using the <exclude> tag (supported by the Sandcastle Help File Builder), and the [EditorBrowsable] attribute, for example like this: /// <summary> /// Gets a <see cref="IEditorTransaction"/> instance, which helps /// to combine several DOM edits into a single transaction, which /// can be undone and redone as if they were a single, atomic operation. /// </summary> /// <returns>A <see cref="IEditorTransaction"/> instance.</returns> IEditorTransaction createEditorTransaction(); /// <exclude/> [EditorBrowsable(EditorBrowsableState.Never)] void debugDumpBlocks(TextWriter output); This successfully removes the method from the API documentation, and from Intellisense. However, if in a sample application program I right-click on an instance of the interface to see its definition in the metadata, I can still see the method, and the [EditorBrowsable] attribute as well, for example: // Summary: // Gets a ModelText.ModelDom.Nodes.IEditorTransaction instance, which helps // to combine several DOM edits into a single transaction, which can be undone // and redone as if they were a single, atomic operation. // // Returns: // A ModelText.ModelDom.Nodes.IEditorTransaction instance. IEditorTransaction createEditorTransaction(); // [EditorBrowsable(EditorBrowsableState.Never)] void debugDumpBlocks(TextWriter output); Questions: Is there a way to hide a public method, even from the meta data? If not then instead, for this scenario, would you recommend making the methods internal and using the InternalsVisibleTo attribute? Or would you recommend some other way, and if so what and why? Thank you.

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• CRMIT’s HIGH VALUE CRM++ PLUGINS FOR CRM On DEMAND

  - by Soumo Das

  Customer satisfaction and experience being the two most considerable factors, these days businesses are on the lookout for automation tools that are world class, agile and keep quality at its core. CRMIT has developed such tools using cutting edge technologies and abstracting industry best practices and R&D.  Self Service Portal  With customers being so meticulous about regular updates and reliable access to their data, administrators just cannot think of walking a thin line. Surviving without a resource that provides a track of customer requirements for services available 24 x 7 can severely affect the productivity. In such a scenario, CRMIT’s Self Service Portal (SSP) is the best solution. This not only tracks the required customer data, but also allows companies to stay in tune with their employees, vendors and stakeholders.   One can directly sign up to become a CRMOD contact and SSP user. One need not use the database, as operations and interactions are d at run time. This is a fully configurable solution that tracks results periodically, thus making it easy for end users. It also offers better security and data visibility that enables users to progress smoothly. Quote and Order Management   When dealing with quotes, contracts and orders becomes complicated, only Quote & Order Management can work as a one-stop solution. CRMIT offers this great tool for managing all this information and for taking care of customer orders and service requirements.  This CRM On Demand plug-in allows one to create a new quote or copy the existing one. Products can be directly added from the product list of CRMOD and the pricing is calculated automatically. Quote can be generated and mailed to the external users in PDF, HTML and XLS formats. This not only allows management of quotes in an enhanced manner, but also supports various billing and tax calculation features that make work effortless.    Report Scheduler  When it comes to analyzing and providing statistics of various business processes currently running in an organization, one cannot depend on manual updates, which sometimes may be inaccurate or even delayed. CRMIT provides a SaaS based powerful solution - Report Scheduler - that allows CRM users to schedule reports as per the frequencies and then receive them as email attachments at the scheduled time.   With this powerful tool, administrators can control the report scheduler for assigning specific reports to specific users. After that, users can login and schedule any assigned report for viewing at particular intervals on monthly, weekly or daily basis. Additionally, users can also copy the mail to external users and can choose the preferred format. The best part is that sharing business data with third party become easy with this and for viewing reports, users need not log into their CRMOD account.  CRM On Demand Offline Solution CRM On-Demand Offline is another great CRM++ extension that allows one to work in both online and offline modes. Synchronizing both the modes is absolutely easy and offers ease while working. CRM OD offline works as an automation tool that not only improves efficiency, but also works as a backup in most cases. It is readily available as a windows application installer and requires users to be online only while validating and synchronizing. The best part is that working in the offline mode also works as a backup. 

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• Confused about encryption with public and private keys (which to use for encryption)

  - by jax

  I am making a licensing system when clients ask my server for a license and I send them a license if they are permitted to have one. On my current system I encrypt the license using a single private key and have the public key embedded into the client application that they use to decrypt the license. It works! Others have told me that I should be encrypting with the public key on the server and distributing the private key to clients. I have searched the web and can see that sometimes they use the private key to encrypt and other times they use the public key to encrypt. In this case what am I supposed to do?

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