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• Rails form with a better URL

  - by Sam

  Wow, switching to REST is a different paradigm for sure and is mainly a headache right now. view <% form_tag (businesses_path, :method => "get") do %> <%= select_tag :business_category_id, options_for_select(@business_categories.collect {|bc| [bc.name, bc.id ]}.insert(0, ["All Containers", 0]), which_business_category(@business_category) ), { :onchange => "this.form.submit();"} %> <% end %> controller def index @business_categories = BusinessCategory.find(:all) if params[:business_category_id].to_i != 0 @business_category = BusinessCategory.find(params[:business_category_id]) @businesses = @business_category.businesses else @businesses = Business.all end respond_to do |format| format.html # index.html.erb format.xml { render :xml => @businesses } end end routes map.resources What I want to to is get a better URL than what this form is presenting which is the following: http://localhost:3000/businesses?business_category_id=1 Without REST I would have do something like http://localhost:3000/business/view/bbq bbq as permalink or I would have done http://localhost:300/business_categories/view/bbq and get the business that are associated with the category but I don't really know the best way of doing this. So the two questions are what is the best logic of finding a business by its categories using the latter form and number two how to get that in a pretty URL all through RESTful routes in Rails.

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• Why compiling in Flash IDE I cannot access stage in a Sprite constructor before addChild while if I

  - by yuri

  I've created this simple class (omissing package directive and imports) public class Viewer extends Sprite { public function Viewer():void { trace(stage); } } then in Flash IDE I import in first frame this AS: import Viewer var viewer = new Viewer(); stage.addChild(viewer); trace(viewer.stage); and this works as I expected: the first trace called in constructor say stage is "null" because I haven't yet add viewer to a DisplayObjectContainer. The second one output the stage object. So I created a project using AXDT eclipse plugin, I've recreated and compiled only the first class (trashed the AS init script used in Flash IDE because is not needed) and on the first trace ... wow ... the stage is filled with the stage Object. I seems to me that the compiler used by AXDT (Flex4 SDK open source) add the class... before construct it (!?).. to a DisplayObjectContainer already attached to a Stage. I want to understand how can reproduce this behaviour using compiler in Flash IDE so I can directrly access Stage in construction.

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• What do you do when your boss doesn't care about code quality?

  - by Chad Johnson

  My boss (a proprietor) is a developer like me. He comes, however, from a C background and severely lacks knowledge of the benefits of proper object-oriented design. That, or he simply ignores them. So my co-worker developed this feature prototype in a week, and it's not release-ready--at least not from a good code standpoint. It works; it does the job--but it'sa freaking prototype. It's totally not scalable. My boss wants to wow clients and "just get the feature out." I understand that. But, we could take two weeks and finish this shit up, or we could take three and finish this shit up AND do it so that it's scalable. I just KNOW we are going to want to add onto this feature in the coming months, and then, a customer is going to "need it in a week," and so even though we've agreed to refactor when we want to add onto the feature, IT WILL NEVER HAPPEN! This ALWAYS happens. I'm the code quality assurance guy, but my boss seems to see me as a radical and thinks I just waste time, whereas I actually am trying to follow good, known solid design patterns. He just wants his stinking feature though, and he doesn't want to spend the time or money to do things well. He pretty much listens to what I have to say, and then he ultimately just makes the decision to take the shortest path (which cuts corners a lot). I often develop large, important features for our software. THOSE THINGS TAKE TIME! They're not happy with the time it's taken with past projects, though, but the features I've put in all work really damn well and are very scalable. How do you all deal with this kind of situation?

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• Semantically linking to code snippets

  - by Tim

  What's the most simple and semantic way of presenting code snippets in HTML? Possible XHTML syntax <a href="code_sample.php" type="text/x-php"> Example of widget creation </a> Example of linked file (code_sample.php): // Create a new widget $widget = new widget(); Pros: Semantically uses title to describe the source code being referenced Up to the client to render snippet Having very many custom server-side implementations tells me it should be standardized Browsers can have plug-ins for copy+paste, download, etc Seems to me this is where it belongs (not in Javascript) Degradation: non-compliant browsers receive a link to the associated content Cons: Not semantic enough? Seems wrong to replace hyperlinks with source code for presentation <object> might be better, but wouldn't degrade as nicely. Background I'm trying to create a "personal" XHTML standard for storing notes (wow, this is probably among the nerdiest things I've said). Since notes are just "scratch" it needs to be very lightweight. SO's markdown is very lightweight but not semantic enough for my needs. Plus, now I'm just curious. What's the most ideal syntax for linking to client-rendered code-snippets?

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• Cross compiling from MinGW on Fedora 12 to Windows - console window?

  - by elcuco

  After reading this article http://lukast.mediablog.sk/log/?p=155 I decided to use mingw on linux to compile windows applications. This means I can compile, test, debug and release directly from Linux. I hacked this build script which will cross compile the application and even package it in a ZIP file. Note that I am using out of source builds for QMake (did you even know this is supported? wow...). Also note that the script will pull the needed DLLs automagically. Here is the script for you all internets to use and abuse: #! /bin/sh set -x set -e VERSION=0.1 PRO_FILE=blabla.pro BUILD_DIR=mingw_build DIST_DIR=blabla-$VERSION-win32 # clean up old shite rm -fr $BUILD_DIR mkdir $BUILD_DIR cd $BUILD_DIR # start building QMAKESPEC=fedora-win32-cross qmake-qt4 QT_LIBINFIX=4 config=\"release\ quiet\" ../$PRO_FILE #qmake-qt4 -spec fedora-win32-cross make DLLS=`i686-pc-mingw32-objdump -p release/*.exe | grep dll | awk '{print $3}'` for i in $DLLS mingwm10.dll ; do f=/usr/i686-pc-mingw32/sys-root/mingw/bin/$i if [ ! -f $f ]; then continue; fi cp -av $f release done mkdir -p $DIST_DIR mv release/*.exe $DIST_DIR mv release/*.dll $DIST_DIR zip -r ../$DIST_DIR.zip $DIST_DIR The compiled binary works on the Windows7 machine I tested. Now to the questions: When I execute the application on Windows, the theme is not the Windows7 theme. I assume I am missing a style module, I am not really sure yet. The application gets a console window for some reason. The second point (the console window) is critical. How can I remove this background window? Please note that the extra config lines are not working for me, what am I missing there?

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• jQuery AJAX chained calls + Celery in Django

  - by user1029968

  Currently clicking one of the links in my application, triggers AJAX call (GET) that - if succeeds - triggers the second one and this second one - if succeeds - calls the third one. This way user can be informed which part of process started when clicking the link is currently ongoing. So in the template file in Django project, click callback body for link mentioned looks like below: $("#the-link").click(function(item)) { // CALL 1 $.ajax({ url: {% url ajax_call_1 %}, data: { // something } }) .done(function(call1Result) { // CALL 2 $.ajax({ url: {% url ajax_call_1 %}, data: { // call1Result passed here to CALL 2 } }) .done(function(call2Result) { // CALL 3 $.ajax({ url: {%url ajax_call_3 %}, data: { // call2Result passed here to CALL 3 } }) .done(function(call3Result) { // expected result if everything went fine console.log("wow, it worked!"); console.log(call3Result); }) .fail(function(errorObject) { console.log("call3 failed"); console.log(errorObject); } }) .fail(function(errorObject)) { console.log("call2 failed"); console.log(errorObject); } }) .fail(function(errorObject) { console.log("call1 failed"); console.log(errorObject); }); }); This works fine for me. The thing is, I'd like to prevent interrupting the following calls if the user closes the browser and the calls are not finished (as it will take some time to finish all three), as there is some additional logic in Django view functions called in each GET request. For example, if user clicks the link and closes the browser during CALL 1, is it possible to somehow go on with the following CALL 2 and CALL 3? I know that normally I'd be able to use Celery Task to process the function but is it still possible here with the chained calls mentioned? Any help is much appreciated!

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• Unmanaged DLL (exporting Dialog) + Class Library (DLL) + no Windows Style/Themes

  - by Gohlool

  Hi, I have a managed application TestApplication.exe in C# and Application.EnableVisualStyles() is allready called. I have a Class Library MySharedCode.dll also in C# which uses [DLLImport()] to import some External dialogs out of an unmanaged dll. Well, now I am using (add reference) MySharedCode.dll in my TestApplication.exe and call a function MyTestConfigDlg() out of it. TestClass.MyTestConfigDlg(); OK, everything works fine and I get my dialog, but the dialog has NO XP style/themes? I just wanted to see if it's general problem with managed/unmanged modules, so I used the [DLLImport()] to call the same MyTestConfigDlg() dialog but this time directly in my TestApplication.exe! WOW! Worked as I expected. The Dialog was in XP Style/Themes! so, anybody here who can help me out? FYI: I also tried (just for test) to call MessageBoxA() API call in my Class Library Dll which later called by my TestApplication.exe and the MessageBoxA() had also no Style/Themes! Thanks in advance!

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• Supersede users need to press enter after inputting a string in python 3.0

  - by Cimex

  I've been attempting to create a simple Rock, Paper, Scissors game in python 3.0 -- very standard task for anybody learning programming. But, as I finish up to a point, I think,"wow, that'd be awesome", or,"it'd be cool to do this!" So anyways, I keep building upon the project... I've developed a menu, a single player game vs the computer, and just finished the multiplayer game. But, I've realized, that the multiplayer game isn't very effective. It just dosen't work like the analog version of the game. Currently, it'll ask for player1's input, then player2's input, compare them, and spit out the result and the current score. What I'd rather have happen is that the program asks for both players input at the same time and both players input their choice at the same time. I understand that I can easily do that by just grabbing the index of the first and second answer and compare the 2 inputs -- easy. But what I'd rather have happen is that after both players enter their one character answers at the same time (r for rock, p for paper, or s for scissors), then the program will auto enter the input. Not needing someone to press enter. The input would be dictated by the fact that 2 characters have been entered. I guess my question is: Is there any way to dictate what can be used as an input for 'enter'?

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• protect form hijacking hack

  - by Karem

  Yes hello today I discovered a hack for my site. When you write a msg on a users wall (in my communitysite) it runs a ajax call, to insert the msg to the db and will then on success slide down and show it. Works fine with no problem. So I was rethinking alittle, I am using POST methods for this and if it was GET method you could easily do ?msg=haxmsg&usr=12345679. But what could you do to come around the POST method? I made a new html document, made a form and on action i set "site.com/insertwall.php" (the file that normally are being used in ajax), i made some input fields with names exactly like i am doing with the ajaxcall (msg, uID (userid), BuID (by userid) ) and made a submit button. I know I have a page_protect() function on which requires you to login and if you arent you will be header to index.php. So i logged in (started session on my site.com) and then I pressed on this submit button. And then wops I saw on my site that it has made a new message. I was like wow, was it so easy to hijack POST method i thought maybe it was little more secure or something. I would like to know what could I do to prevent this hijacking? As i wouldnt even want to know what real hackers could do with this "hole". The page_protect secures that the sessions are from the same http user agent and so, and this works fine (tried to run the form without logging in, and it just headers me to startpage) but yea wouldnt take long time to figure out to log in first and then run it. Any advices are appreciated alot. I would like to keep my ajax calls most secure as possible and all of them are running on the POST method. What could I do to the insertwall.php, to check that it comes from the server or something.. Thank you

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• Django Many-to-Many Question

  - by DZ

  My questions seems like a common problem that when I have seen any questions on it is never really asked right or not answered. So Im going to try to get the question right, and maybe someone knows how to resolve the issue, or correct my understanding. The problem: When you have a many-to-many relation ship (related_name not through) and you are trying to use the admin interface you are required to input one of the rleationships even though it does not have to exsist for you to create the first entry. Meaning you have to assign a group to an event to create the group. Wow that sounds complicated. So I can see why the question is not getting answered. Lets try the non code explanation example... First and important versions: Django 1.1.1 Phython 2.6 So I have a model where I created a many-to-many realtionship and Im using the related_name Im creating an app that is an event organizer, for simplicty lets say events although they could be anytype). For this first post Im going to stay away from the code and just try to explain. A few keys: (explaining comment) ** - many-to-many So in the model we have 1) The Main Event (this is main model) 2) Groups (link to events and their can be many events for a group) a) Events** I have simplified this example a little becuase I recognize that what does it matter. Just create the event first... But there are specific varations where that will not work. What the many-to-many related_name does it created another table with the indecies of the two other tables. Nothing says that this extra table HAS to be populated. Becuase if I look in the database and work within myPHPadmin I can create a group with out registering an event, since the connection between the two is a seperate table the DB does not care. How do I make the admin interface this realize it? Ok I know thats a lot so I hope I have explained it clearly. Thank you anyone for your comments/thoughts/advice

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• quartz2d translating the origin

  - by qwertyp96

  My understanding of quartz2d is that the code CGContextTranslateCTM(context, x, y); translates the coordinate system. I have a quartz2d view with lots of shapes on it, and the user needs to be able to pan around and zoom it. However, when using the CGContextScaleCTM(context, scaleX, scaleY); code, everything scales around the origin, not the center of the viewpoint the user is viewing. My solution to this was to use the following code: CGContextRef context = UIGraphicsGetCurrentContext(); CGContextTranslateCTM(context, 512.0+offset.x, 384.0+offset.y); //(512, 384) is the center of the iPad screen CGContextScaleCTM(context, scale, scale); You can translate around fine, but things still scale into the corner. What's wrong? EDIT: Oh. Wow. Duh. If you move the origin, the shapes move too, so you can't move it relative to the shapes. Now I know what's wrong, but how do I do that?(move the origin independently of the shapes)

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• Communicating with a running python daemon

  - by hanksims

  I wrote a small Python application that runs as a daemon. It utilizes threading and queues. I'm looking for general approaches to altering this application so that I can communicate with it while it's running. Mostly I'd like to be able to monitor its health. In a nutshell, I'd like to be able to do something like this: python application.py start # launches the daemon Later, I'd like to be able to come along and do something like: python application.py check_queue_size # return info from the daemonized process To be clear, I don't have any problem implementing the Django-inspired syntax. What I don't have any idea how to do is to send signals to the daemonized process (start), or how to write the daemon to handle and respond to such signals. Like I said above, I'm looking for general approaches. The only one I can see right now is telling the daemon constantly log everything that might be needed to a file, but I hope there's a less messy way to go about it. UPDATE: Wow, a lot of great answers. Thanks so much. I think I'll look at both Pyro and the web.py/Werkzeug approaches, since Twisted is a little more than I want to bite off at this point. The next conceptual challenge, I suppose, is how to go about talking to my worker threads without hanging them up. Thanks again.

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• C++ Conceptual problem with (Pointer) Pointers

  - by Ptr

  I have a structure usually containing a pointer to an int. However, in some special cases, it is necessary that this int pointer points to another pointer which then points to an int. Wow: I mentioned the word pointer 5 times so far! Is this even possible? I thought about it that way: Instead of using a second int pointer, which is most likely not possible as my main int pointer can only point to an int and not to another int pointer, I could make it a reference like this: int intA = 1; int intB = 2; int& intC = intB; int* myPointers[ 123 ]; myPointers[ 0 ] = &intA; myPointers[ 1 ] = &intB; myPointers[ 3 ] = &intC; So the above would do what I want: The reference to intB (intC) behaves quite like I want it to (If it gets changed it also changes intB) The problem: I can't change references once they are set, right? Or is there a way? Everything in short: How do I get a value to work with * (pointers) and ** (pointers to pointers)?

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• C++ and its type system: How to deal with data with multiple types?

  - by sub

  "Introduction" I'm relatively new to C++. I went through all the basic stuff and managed to build 2-3 simple interpreters for my programming languages. The first thing that gave and still gives me a headache: Implementing the type system of my language in C++ Think of that: Ruby, Python, PHP and Co. have a lot of built-in types which obviously are implemented in C. So what I first tried was to make it possible to give a value in my language three possible types: Int, String and Nil. I came up with this: enum ValueType { Int, String, Nil }; class Value { public: ValueType type; int intVal; string stringVal; }; Yeah, wow, I know. It was extremely slow to pass this class around as the string allocator had to be called all the time. Next time I've tried something similar to this: enum ValueType { Int, String, Nil }; extern string stringTable[255]; class Value { public: ValueType type; int index; }; I would store all strings in stringTable and write their position to index. If the type of Value was Int, I just stored the integer in index, it wouldn't make sense at all using an int index to access another int, or? Anyways, the above gave me a headache too. After some time, accessing the string from the table here, referencing it there and copying it over there grew over my head - I lost control. I had to put the interpreter draft down. Now: Okay, so C and C++ are statically typed. How do the main implementations of the languages mentioned above handle the different types in their programs (fixnums, bignums, nums, strings, arrays, resources,...)? What should I do to get maximum speed with many different available types? How do the solutions compare to my simplified versions above?

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• jQuery .ready() automatically assigning variables for each element with ID in DOM

  - by Greg

  I have noticed some unexpected behaviour when using the jQuery .ready() function, whereby afterwards you can reference an element in the DOM simply by using its ID without prior declaration or assignment: <html> <script src="jquery.js"></script> <script> $(document).ready(function() { myowndiv.innerHTML = 'wow!' }); </script> <body> <div id="myowndiv"></div> </body> </html> I would have expected to have to declare and assign myowndiv with document.getElementById("myowndiv"); or $("#myowndiv"); before I could call innerHTML or anything else on it? Is this behaviour by design? Can anyone explain why? My fear is that if I refactor and end up not using .ready() or even using jQuery at all then my code will fail to execute. Cheers!

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• Defining Views Based On Selection

  - by Wayne

  Well the title isn't very descriptive but I'm not exactly sure how to explain but here goes! I have a web application (can use either MVC or standard web forms) which a user signs in to. If the user has signed up for more than one product they will have the option to switch between them. For the sakes of this example lets say User1 signs in and has access to Product1, Product2 and Product3. Now, each product will be very different and offer different functionally. What I want is the main view to be focused around the product they have selected and not redirected to a sub domain. What I don't want to have to do is get them to go to www.mysite.com/product1 or www.mysite.com/product2 but simply www.mysite.com regardless of the product they have selected and have the site render the views etc for that product. Wow does any of that make any sense? I was thinking mabe the use of sessions or something and URL rewriting? Are there any sample apps out there that make use of the same kind of functionallity that I could take a look at? Thanks for any help I appreciate it!

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• Rails from with better url

  - by Sam

  wow, switching to rest is a different paradigm for sure and is mainly a headache right now. view <% form_tag (businesses_path, :method => "get") do %> <%= select_tag :business_category_id, options_for_select(@business_categories.collect {|bc| [bc.name, bc.id ]}.insert(0, ["All Containers", 0]), which_business_category(@business_category) ), { :onchange => "this.form.submit();"} %> <% end %> controller def index @business_categories = BusinessCategory.find(:all) if params[:business_category_id].to_i != 0 @business_category = BusinessCategory.find(params[:business_category_id]) @businesses = @business_category.businesses else @businesses = Business.all end respond_to do |format| format.html # index.html.erb format.xml { render :xml => @businesses } end end routes map.resources What I want to to is get a better url than what this form is presenting which is the following: http://localhost:3000/businesses?business_category_id=1 Without rest I would have do something like http://localhost:3000/business/view/bbq bbq as permalink or I would have done http://localhost:300/business_categories/view/bbq and get the business that are associated with the category but I don't really know the best way of doing this. So the two questions are what is the best logic of finding a business by its categories using the latter form and number two how to get that in a pretty url all through restful routes in rails.

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• gnome3 and unity bug in 11.10

  - by LinuxNoob

  Yes I am new to Linux but am learning stuff daily as I finally migrated my work systems to Ubuntu 11.10 and they works pretty decent given the fact that some of the application I have to use to do my job are not supported by Linux ... yet. Anyways, I was working with Unity, not even knowing there was a Gnome3 environment until I ran across a post while searching for a fix on another unrelated issue. Lo and behold, I was able after much searching to log in Gnome 3 after installing the required packages. I don't know how many articles I had to read for someone to tell me how to log into Gnome3 or into Unity by selecting the little wheel on the login screen to get the drop down for the different environments ...(I know... I'm such a Noob but I'm sure we all were at one time or another). Again, after using Unity, I was hooked on Linux and decided if I can get it to work with all the Apps I need at work and play a little WOW every now and again, I'm good to go. But again to the point. I logged into Gnome3. No icons but just a cool experience to see what the heck this thing does. I eventually figured out how to use it and I love Gnome 3 but it is as buggy as the C++ programs I first learned to write in college. I don't know if it's because i installed the packages after I was up and running in Unity or what. The issues I have are that it locks the desktop up randomly..just locks it up. Usually when i have a lot of screens opened. Never fails that it does it when i put the mouse up in the top/left corner to swap Apps. Then I can't get to the windows in the back to shut them down. A few times i just have to turn the power off on my PC ( sigh, what a POS I say to myself every time I decide "oh it was an isolated incidence"...try it again..it's so cool and designed the way I would design a desktop .. intuitive...just cool man cool) but it fails me again and again. If I had to guess I would say it's a memory problem..i do have 2gigs but nevertheless it just stops working. The mouse doesn't respond ...eventually the keyboard doesn't respond. Just the Power Off button is the only way out. Never had an issue like this in Unity. Using the same Apps in the same way and I bet the system will crash in 45 minutes to an hour. Usually, I have 7-10 windows opened. I wish I knew enough to get the correct logs, I'm sure it's a bug. I'm not doing anything fancy..just running email, word docs, jave apps, vpn, pidgin, maybe some SQL stuff or communication Apps, etc. Anyways I've decided to wait for another major release to try it again... until then I'm sticking with Unity which is also very cool.

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• Silverlight Cream for March 21, 2010 -- #816

  - by Dave Campbell

  In this Issue: Michael Washington, John Papa(-2-, -3-, -4-), Jonas Follesø, David Anson, Scott Guthrie, Andrej Tozon, Bill Reiss(-2-), Pete Blois, and Lee. Shoutouts: Frank LaVigne has a Mix10 Session Downloader for us all to use... thanks Frank! Read what Ward Bell has to say about MVVM, Josh Smith’s Way ... it's all good. Robby Ingebretsen posts on his 10 Favorite Open Source Fonts You Can Embed in WPF or Silverlight Mike Harsh posted Slides and Demos from my MIX10 Session . The download link at Drop.io is down for maintenance until Sunday evening, March 21. From SilverlightCream.com: Blend 4: TreeView SelectedItemChanged using MVVM Michael Washington has a post up about doing SelectedItemChanged on a TreeView with MVVM, oh and he's starting out in Blend 4... Silverlight TV 14: Developing for Windows Phone 7 with Silverlight John Papa hit Silverlight TV pretty hard at the beginning of MIX10. This first one is with Mike Harsh talking about WP7. (Hi Mike ... wondered where you'd run off to!), and you can go to the shoutout section to get Mike's session material from MIX as well. Silverlight TV 15: Announcing Silverlight 4 RC at MIX 10 In this next Silverlight TV(15), John Papa and Adam Kinney discuss Silverlight 4RC ... thank goodness it's out, we can all let go of the breath we've been holding in :) Silverlight TV 16: Tim Heuer and Jesse Liberty Talk about Silverlight 4 RC at MIX 10 Silverlight TV 16 has John Papa sharing the spotlight with Jesse Liberty and Tim Heuer ... geez... can you find 3 more kowledgable Silverlight folks to listen to? No? then go listen to this :) Silverlight TV 17: Build a Twitter Client for Windows Phone 7 with Silverlight The latest Silverlight TV has John Papa bringing Mike Harsh back to produce a Twitter Client for WP7. Simulating multitouch on the Windows Phone 7 Emulator Jonas Follesø has a great post up about simulating multi-touch on WP7 using multiple mice ... yeah, you read that right :) Using IValueConverter to create a grouped list of items simply and flexibly David Anson demonstrates grouping items in a ListBox using IValueConverter. I think I can pretty well guarantee I would NOT have thought of doing this.. :) Building a Windows Phone 7 Twitter Application using Silverlight In the MIX10 first-day keynote, Scott Guthrie did File->New Project and built a WP7 Twitter app. He has that up as a tutorial with all sorts of external links including one to the keynote itself. Named and optional parameters in Silverlight 4 Andrej Tozon delves into the optional parameters that are now available to Silverlight developers... pretty cool stuff. Space Rocks game step 4: Inheriting from Sprite Bill Reiss continues with his game development series with this one on inheriting from the Sprite class and centering objects Space Rocks game step 5: Rotating the ship Bill Reiss's episode 5 is on rotating the ship you setup in episode 4. Don't worry about the transforms, Bill gives it all to us :) Labyrinth Sample for Windows Phone Wow... check out the sample Pete Blois did for the Phone... Silverlight coolness :) PathListBox in SL4 – firstlook Lee has a post up on the PathListBox. I think this is going to catch on quick... it's just too cool not to! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Great Customer Service Example

  - by MightyZot

  A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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• Building a Mafia&hellip;TechFest Style

  - by David Hoerster

  It’s been a few months since I last blogged (not that I blog much to begin with), but things have been busy.  We all have a lot going on in our lives, but I’ve had one item that has taken up a surprising amount of time – Pittsburgh TechFest 2012.  After the event, I went through some minutes of the first meetings for TechFest, and I started to think about how it all came together.  I think what inspired me the most about TechFest was how people from various technical communities were able to come together and build and promote a common event.  As a result, I wanted to blog about this to show that people from different communities can work together to build something that benefits all communities.  (Hopefully I've got all my facts straight.)  TechFest started as an idea Eric Kepes and myself had when we were planning our next Pittsburgh Code Camp, probably in the summer of 2011.  Our Spring 2011 Code Camp was a little different because we had a great infusion of some folks from the Pittsburgh Agile group (especially with a few speakers from LeanDog).  The line-up was great, but we felt our audience wasn’t as broad as it should have been.  We thought it would be great to somehow attract other user groups around town and have a big, polyglot conference. We started contacting leaders from Pittsburgh’s various user groups.  Eric and I split up the ones that we knew about, and we just started making contacts.  Most of the people we started contacting never heard of us, nor we them.  But we all had one thing in common – we ran user groups who’s primary goal is educating our members to make them better at what they do. Amazingly, and I say this because I wasn’t sure what to expect, we started getting some interest from the various leaders.  One leader, Greg Akins, is, in my opinion, Pittsburgh’s poster boy for the polyglot programmer.  He’s helped us in the past with .NET Code Camps, is a Java developer (and leader in Pittsburgh’s Java User Group), works with Ruby and I’m sure a handful of other languages.  He helped make some e-introductions to other user group leaders, and the whole thing just started to snowball. Once we realized we had enough interest with the user group leaders, we decided to not have a Fall Code Camp and instead focus on this new entity. Flash-forward to October of 2011.  I set up a meeting, with the help of Jeremy Jarrell (Pittsburgh Agile leader) to hold a meeting with the leaders of many of Pittsburgh technical user groups.  We had representatives from 12 technical user groups (Python, JavaScript, Clojure, Ruby, PittAgile, jQuery, PHP, Perl, SQL, .NET, Java and PowerShell) – 14 people.  We likened it to a scene from a Godfather movie where the heads of all the families come together to make some deal.  As a result, the name “TechFest Mafia” was born and kind of stuck. Over the next 7 months or so, we had our starts and stops.  There were moments where I thought this event would not happen either because we wouldn’t have the right mix of topics (was I off there!), or enough people register (OK, I was wrong there, too!) or find an appropriate venue (hmm…wrong there, too) or find enough sponsors to help support the event (wow…not doing so well).  Overall, everything fell into place with a lot of hard work from Eric, Jen, Greg, Jeremy, Sean, Nicholas, Gina and probably a few others that I’m forgetting.  We also had a bit of luck, too.  But in the end, the passion that we had to put together an event that was really about making ourselves better at what we do really paid off. I’ve never been more excited about a project coming together than I have been with Pittsburgh TechFest 2012.  From the moment the first person arrived at the event to the final minutes of my closing remarks (where I almost lost my voice – I ended up being diagnosed with bronchitis the next day!), it was an awesome event.  I’m glad to have been part of bringing something like this to Pittsburgh…and I’m looking forward to Pittsburgh TechFest 2013.  See you there!

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• Post MIX10 Decompression

  - by Dave Campbell

  With a big dose of reality, I walked into this place this morning and found out "yeah, I really do write .NET web apps and MS Access for a living" :( ... but it pays the bills and I've gotten *way* used to eating 3 times a day :) MIX10 was great, although the buzz didn't seem as big as MIX09, and I'm not sure why. It also seemed like a different crowd and other folks I talked to agreed with that. Of course now I can outwardly admit that the "Windows Phone 7 Series" is programmed with Silverlight ... how cool is that? I've been biting my tongue about that info for over a month! I cloistered myself in Ballroom A for the week, not counting the Keynotes. That's where the phone sessions were located. I tried to collect the full set, but ended up bailing on the last one because it was ending at the time that MIX10 was ending, and I hadn't spent a whole lot of time in 'The Commons'. I met a bunch of folks I've blogged about, or exchanged email with, and that's always fun. Renewed associations with folks I only see once or twice a year and way too long a list and don't want to mention some and leave off others... I did have an opportunity to meet Charles Petzold... wow that was interesting... I got into Windows development through Charles' Programming Windows 3.1 book 'back in the day' ... couldn't find anyone at Honeywell wanted to join my journey, so it was just me and 'Chuck' :) ... read every word of that book more than once... all marked up, tags sticking out of it. And now he's writing a WP7 book ... gotta get it: Free ebook: Programming Windows Phone 7 Series (DRAFT Preview) I went through my Big List-o-BlogsTM last night and it took over 2 hours because of all the new content since MIX10. I've got 90 posts tagged as of 9PM on 3/21. If everybody stopped right now, it would take me 9 days to push what I have now, so you'll have to be patient! I had another event on Thursday that was *extremely* tiring, so I ended up staying over another night. I drove back into the strip on Friday morning to try to find a non-cheesy souvenir for my wife, and didn't find much. Then I went to Blueberry Hill restaurant for 3 eggs, 3 strips of bacon, and 3 awesome potato pancakes. Check them out if you have time! And then hit the road. In case anyone is wondering, the 2-1/2 hour drive I took across Hoover Dam on Sunday afternoon only took 30 minutes on Friday afternoon... that was a more normal trip! I thoroughly enjoyed the time I spent with everyone. Thanks to John Papa and his crew for the great Insider's party on Monday night... the Blues Brothers were a fun surprise and they did a good job! And the swag was great... thanks to all the contributors for a fun evening at their expense! All I can say is stay tuned, go to live.visitmix.com/videos and watch everything, get the phone tools, start working... everything's different and everything's fun... jump in, it's all Silverlight! Stay in the 'Light! Technorati Tags: Silverlight    Silverlight 4    Windows Phone     MIX10

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• Silverlight Cream for February 04, 2011 -- #1040

  - by Dave Campbell

  In this Issue: Shawn Wildermuth, John Papa, Jesse Liberty(-2-), Mike Wolf, Matt Casto, Levente Mihály, Roy Dallal, Mark Monster, Andrea Boschin, and Oren Gal. Above the Fold: Silverlight: "Accept and Cancel Buttons Behavior in Silverlight" Matt Casto WP7: "Windows Phone 7 Runtime Debugging" Mike Wolf Shoutouts: Al Pascual announced a get-together if you're going to be in Phoenix on February 10 (next Thursday)... I just can't tell what time it is from the page: Phoenix Dev Meet-Up From SilverlightCream.com: Ten Pet Peeves of WP7 Applications Check out Shawn Wildermuth's Top 10 annoyances when trying out any new app on the WP7... if you're a dev, you might want to keep these in mind. Silverlight TV 60: Checking Out the Zero Gravity Game, Now on Windows Phone 7 John Papa has Silverlight TV number 60 up and this one features Phoenix' own Ryan Plemons discussing the game Zero Gravity and some of the things he had to do to take the game to WP7 ... and the presentation looks as good from here as it did inside the studio :) The Full Stack: Entity Framework To Phone, The Server Side Jesse Liberty and Jon Galloway have Part 6 of their full-stack podcast up ... this is their exploration of MVC3, ASP.NET, Silverlight, and WP7... pair programming indeed! Life Cycle: Page State Management Jesse Liberty also has episode 29 (can you believe that??) of his Windows Phone From Scratch series up ... he's continuing his previous LifeCycle discussion with Page State Management this time. Windows Phone 7 Runtime Debugging Mike Wolf is one of those guys that when he blogs, we should all pay attention, and this post is no exception... he has contributed a run-time diagnostics logger to the WP7Contrib project ... wow... too cool! Accept and Cancel Buttons Behavior in Silverlight Matt Casto has his blog back up and has a behavior up some intuitive UX on ChildWindows by being able to bind to a default or cancel button and have those events activated when the user hits Enter or Escape... very cool, Matt! A classic memory game: Part 3 - Porting the game to Windows Phone 7 Levente Mihály has Part 3 of his tutorial series up at SilverlightShow, and this go-around is porting his 'memory game' to WP7... and this is pretty all-encompassing... Blend for the UI, Performance, and Tombstoning... plus all the source. Silverlight Memory Leak, Part 1 Roy Dallal completely describes how he used a couple easily-downloadable tools to find the root cause of his memory problems with is Silvleright app. Lots of good investigative information. How to cancel the closing of your Silverlight application (in-browser and out-of-browser) Mark Monster revisits a two-year old post of his on cancelling the closing of a Silverlight app... and he's bringing that concept of warning the user the he's about to exit into the OOB situation as well. Windows Phone 7 - Part #3: Understanding navigation Also continuing his WP7 tutorial series on SilverlightShow, Andrea Boschin has part 3 up which is all about Navigation and preserving state... he also has a video on the page to help demonstrate the GoBack method. Multiple page printing in Silverlight 4 Oren Gal built a Silverlight app for last years' ESRI dev summit, and decided to upgrade it this year with functionality such as save/restore, selecting favorite sessions, and printing. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• TiVo Follow-up&hellip;Training Opportunities

  - by MightyZot

  A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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• Silverlight Cream for December 16, 2010 -- #1011

  - by Dave Campbell

  In this Issue: John Papa, Tim Heuer, Jeff Blankenburg(-2-, -3-), Jesse Liberty, Jay Kimble, Wei-Meng Lee, Paul Sheriff, Mike Snow(-2-, -3-), Samuel Jack, James Ashley, and Peter Kuhn. Above the Fold: Silverlight: "Animation Texture Creator" Peter Kuhn WP7: "dows Phone from Scratch #13 — Custom Behaviors Part II: ActionTrigger" Jesse Liberty Shoutouts: Awesome blog post by Jesse Liberty about writing in general: Ten Requirements For Tutorials, Videos, Demos and White Papers That Don’t Suck From SilverlightCream.com: 1000 Silverlight Cream Posts and Counting! John Papa has Silverlight TV number 55 up and it's an inverview he did with me the day before the Firestarter in December... thanks John... great job in making me not look stooopid :) Silverlight service release today - 4.0.51204 Tim Heuer announced a service release of Silverlight ... check out his blog for the updates and near the bottom is a link to the developer runtime. What I Learned In WP7 – Issue #3 Jeff Blankenburg has been pushing out tips ... number 3 consisted of 3 good pieces of info for WP7 devs including more info about fonts and a good site for free audio files What I Learned In WP7 – Issue #4 In number 4, Jeff Blankenburg talks about where to get some nice free WP7 icons, and a link to a cool article on getting all sorts of device info What I Learned In WP7 – Issue #5 Number 5 finds Jeff Blankenburg giving up the XAP for a CodeMash sessiondata app... or wait for it to appear in the Marketplace next week. Windows Phone from Scratch #13 — Custom Behaviors Part II: ActionTrigger Wow... Jesse Liberty is up to number 13 in his Windows Phone from scratch series... this time it's part 2 of his Custom Behaviors post, and ActionTriggers specifically. Solving the Storage Problem in WP7 (for CF Developers) Jay Kimble has released his WP7 dropbox client to the wild ... this is cool for loading files at run-time... opens up some ideas for me at least. Building Location Service Apps in Windows Phone 7 Wei-Meng Lee has a big informative post on location services in WP7... getting a Bing Maps API key, getting the data, navigating and manipulating the map, adding pushpins... good stuff Using Xml Files on Windows Phone Paul Sheriff is discussing XML files as a database for your WP7 apps via LINQ to XML. Sample code included. ABC–Win7 App Mike Snow has been busy with Tips of the Day ... he published a children's app for tracing their ABC's and discusses some of the code bits involved. Win7 Mobile Application Bar – AG_E_PARSER_BAD_PROPERTY_VALUE Mike Snow's next post is about the infamous AG_E_PARSER_BAD_PROPERTY_VALUE error or worse in WP7 ... how he got it, and how he fixed it... could save you some hair... Forward Navigation on the Windows Phone Mike Snow's latest post is about forward navigation on the WP7 ... oh wait... there isn't any... check out the post. Day 2 of my “3 days to Build a Windows Phone 7 Game” challenge Samuel Jack details about 9 hours in day 2 of his quest to build an XNA app for WP7 from a cold start. Windows Phone 7 Side Loading James Ashley has a really complete write-up on side-loading apps onto your WP7 device. Don't get excited... this isn't a hack... this is instructions for side-loading using the Microsoft-approved methos, which means a registered device. Animation Texture Creator Remember Peter Kuhn's post the other day about an Animation Texture Creator? ... well today he has some added tweaks and the source code! ... thanks Peter! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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