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  • The Nine Cs of Customer Engagement

    - by Michael Snow
    Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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  • Accessibility and usability issues when designing websites for older computer users

    - by Vafello
    As a part of my final year university project I am designing a social networking website targeted mainly to older users. I was wondering what accessibility and usability issues should be taken into account when creating a website for such users, apart from obvious ones - such as bigger font, compatibility with current standards, straight-forward interface. Or maybe an older user is just the same as an average user and no special design is needed? Let me know what you think. Thanks.

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  • The Social Web at Google I/O 2010

    Google I/O attendees and speakers this year had the opportunity to participate in some fascinating and important conversations around the social web. The Developer Sandbox featured 16 companies...

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  • StreamInsight SQL Social Followup

    - by simonsabin
    Thank you for those that attended the SQL Social last night I hope you enjoyed it. When I get presentation details from the team I will pass them on, meanwhile have a look at their blog http://blogs.msdn.com/b/streaminsight/ which has details of most of the things that were discussed last night.   The speakers where Azam Husain Balan Sethu Raman Torsten Grabs Roman Schindlauer   Some interesting videos from these guys are here http://channel9.msdn.com/learn/courses/SQL2008R2TrainingKit...(read more)

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  • Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

    - by divya.malik
    I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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  • When Using Social Networking Sites Exercise Caution

    With more people using social networking sites there is also an increase in the various threats people may encounter online. Unfortunately population masses tend to attract people with less than nobl... [Author: TJ Philpott - Computers and Internet - April 14, 2010]

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  • Google I/O 2012 - The Next Generation of Social is in a Hangout

    Google I/O 2012 - The Next Generation of Social is in a Hangout Amit Fulay, Jonathan Beri Make your apps come alive with live audio/video conversations using the Hangouts Platform API. Using the Google+ Hangouts API, you can develop collaborative apps that run inside of a Google+ Hangout. Leave inspired by what you can create with the Hangouts APIs. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 267 10 ratings Time: 56:41 More in Science & Technology

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