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  • App for family tech support tracking?

    - by slothbear
    I do tech support for several groups within my family. They usually have a document or notebook of questions for me. They often record my advice, but then ask me again later. Some communications are by email (nice record for me, although they never think to search). Some sessions are in person, usually with a followup email from me for the record. Which they forget about. I'm not trying to force them to be more 'professional', but I would like to streamline my support a bit, and give them a place to look for past answers. Some of them would like a standard place like that, rather than reasking me the same questions. The solution has to be free. And web-based, although email-in for questions would be great. I'll be doing most (all?) updating of the system. Mobile/iPhone access would be nice, but not required. Ideally, a system with topics and responses would be good, but I'd need a way to promote one response as 'the answer'.

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  • What's the weirdest thing you've ever seen a non-techie do to a computing device?

    - by googletorp
    I thought it would be fun to bring out the stories on what people have done throughout the ages with computers due to their sometimes, to put it politely, less than perfect grasp of technology. I'll start out with a little story from my high-school days. After graduation, a classmate of mine, who took IT and subsequently scored an A in the subject, was sent an e-mail by a friend. She replied to his mail: "I'm sorry, but I can't reply your mail, since I don't have your email address." Till this day I still can't understand why she gave such a weird reply as she was a bright girl although not a techie. Now, let's hear those other battle stories from the real world...

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  • Anyone fix IBM Thinkpad (T40) laptops in NY/NJ and charge a success fee (ie. only the laptop is fixe

    - by Tim
    Are there any master technicians (or shops) out there in NY/NJ who would be willing to work with my two IBM Thinkpad T40 laptops? They both seem to have hardware/mechanical problems and I am sure can be fixed if inspected by the right ppl. But I don't to pay unless someone can fix them. Do you know anyone in NY/NJ who does business such that they won't charge me anything if they can't fix my laptop?

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  • Why would my wireless cut in and out every minute or so?

    - by Strilanc
    I've been having problems with my wireless. I moved to a new apartment, and the wireless seems incredibly unreliable. Sometimes it will be stable for hours until, all of a sudden, it starts cutting in and out. I'll get 30-90 seconds of normal behavior, then 5-30 seconds of nothing, then repeat. Sometimes the connection will stop working entirely, until I power-cycle the router. It is extremely, extremely annoying. Surfing the web isn't too bad, assuming you can stand the random 5-30 second waits. But some connections are sensitive enough to timeout, and it certainly makes multiplayer games unplayable. Facts: I confirmed the problem using ping google.com -t. I get normal traffic, interspersed with bursts of "Request timed out.". I've never had this problem before with this laptop. I didn't bring my own router or modem to the apartment. I'm using what the old tenant had. Hooking directly to the modem via an ethernet cable results in a stable connection. Temporarily cutting power to the router sometimes fixes the problem. Sometimes it doesn't. I reset the router, but the problem remained. Apparently the previous tenant had issues with the internet, but I don't know what they were specifically. The router is a D-Link DIR-615, and their tech support is useless.

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  • Extremely Weird Computer Problem

    - by waiwai933
    Well, having worked with computers a long time, I thought I had seen everything that could go wrong with a computer. Today, I learned that I was wrong. My Mac has been behaving extremely weirdly. While the keyboard is fine, the mouse holds extremely weird behavior. It will open apps from the Dock, but not open documents from a Stack. The top menu bar will work, but only after I restart Finder. I am unable to close most windows, except with Cmd+Q. Clicking on a link in Safari, for some reason, opens it in a new tab. I can not select checkboxes, but I know a click is going through because you can see a quick indent in the check box, before it reverts to the unchecked state. I've restarted my computer, as well. I don't see a virus when looking through top, but I guess it could be subverting top. Does anyone have an idea what is going on?

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  • Relaying to tech "support" that computer is actually broken.

    - by Sion
    First some background: I have a Dell Inspiron 15R M050, it is still under the Dell limited warranty and the Best Buy Extended warranty. I am currently dual booting Debian Squeeze and Windows 7, the only reason I go into Windows is to play video games specifically steam games. Issue: When I play my games in Windows I am capable of playing for anywhere from 5 minutes to 2 hours before I suffer a hard-lock. I cannot alt-tab, ctrl-alt-delete, ctrl-shift-escape do anything for 2-3 minutes. After this hard-lock period everything runs fine, I can continue the game for probably another hour at least before I suffer another lock. Games: Borderlands, Splinter Cell: Chaos Theory, Starcraft 2, Garrys Mod What I have tried: Running the diagnostic suite in the dell bios, restoring the OEM Windows recovery partition on the HD, fresh installing Windows 7 Professional, updating BIOS, Calling tech support and having them run a software Hardware Diagnostics suite. The question: I think from the research that I have performed that it might be a lack of thermal paste on the CPU, would I be able to go to Best Buy and have them do a hardware diagnostic from the hardware level then have them be able to tell Dell that there is a hardware issue? Or would there be a different problem?

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  • Alternatives to the Stylewriter program

    - by Brett
    I have just gone to windows 7 x64 and the StyleWriter program is not compatible. Does anyone know of a program that looks for passive verbs and sentence length of 20 words? I want a program, that helps identify passive verbs so I can change them to active verbs. I would appreciate any suggestions. Screenshot thank you

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  • A very peculiar problem with an old pc and a newer laptop...

    - by user553492
    I got my old pc ( 248mb ram , 80 GB ) repaired and the tech people put XP in it .My newer laptop has UBUNTU 10.04 .now I only have one cable and one usb cord .So I connected my modem (with only one CAT5 port and 4 usb ports ) to laptop with CAT5 cable .Th internet is working fine . I also wanted to use net on older pc so I installed the usb drivers for win and it worked. But I got fed up of win xp and made a separate partition for FreeBSD which I planned to install .During the install I screwd up sumthing and now freebsd starts with a boot option with a ? mark in place of win xp .If I click on that it gives me a "NTLDR missing " msg. I tried connecting CAT5 cable between old and new pc and tried connecting my laptop with USB cable but nothing happend and then I realozed the modem doesnt have a WORKING usb driver for LINUX :( .FCUK ! .Freebsd doesnt` even detect the LAN cable if I use it for old pc . So basically I have a old pc that has FREEBSD which I can olny start and stare at the blank terminal console but works perfectly otherwise .FREEBSD was supposed to detect the LAN cable ??.And I have a laptop that has LINUX which only works if I connect it with a CAT5 cable .wtf . So what can I do with my old pc ??? any local server (if possible :( ) or some such thing ? or can u suggest any use .Im 18 and im into learning programming , coding .So I can practice it .Thankx !

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  • create iso from windows xp 64 setup files...

    - by alma
    hi i have the following windows xp 64 bit files(starting with uppercase letter are folders): Amd64, Docs,I386,Support,autorun,readme,setup,... how can i create the iso from these files? it keeps asking for boot image file? i try to burn it(as bootable disc) into cd, but it asks for boot image? where is boot image file?

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  • How do you fix issues with the debugger for the Android plug-in for Eclipse not attaching?

    - by user279112
    I have been trying to program something for the Android mobile phone, using Eclipse and the Android plug-in for that IDE, and my debugger used to attach just fine. But then it has suddenly started having consistent issues attaching. I just get that message about how the process is waiting for the debugger attach, and then it just won't. What determines whether the attachment glitches so seems to have something to do with what the code is that I'm trying to debug, as it seems to be drastically more of an issue with some versions of my code than with others (on the same app). How do I fix this? Now before you answer, please understand that I have researched this issue already. I have found a couple of solutions that have worked with other people, but which do not work for me. One of which is setting the debuggable property in the main manifest file as true, and the other is going into Dev Tools and into some settings menu, and from there selecting the process and essentially saying to the fake phone, "Debug this process". Neither has really worked. Any other ideas? And just in case...I've run into one blasted technical issue like this after another trying to program for that stupid phone. And I'm not the only one who's having these issues; when I go online to research these issues, it is always very easy for me to find many people who have the same issues, and who are having to use the shottiest, sloppiest, most "ghetto" solutions to work around these issues. I know that many people have created good applications for that phone, but I don't see how I'm supposed to do that when the SDK and the plug-in just don't work half the time. Does anybody know how I may put all this trash behind me, once and for all? Thanks for your answers to either question!

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  • Has anybody here helped fake-create technical details for the movies / TV shows?

    - by none
    This is based on another SO question: Have you ever recognized any source code visible in a movie? where we were discussing some of the cheap tricks to add technical "details" to a scene (e.g. showing HTML/java script code or hexdumps and mockup GUIs). Which brought up the question: Has anybody here helped create "computer effects" (e.g. as a technical consultant) for movies/TV shows to add some pseudo-technical details to a scene? If you can, please do provide details - what exactly were you supposed to do, and what did you end up doing? Were your proud of your contribution to the final product? What was the pay like?

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  • using a Singleton to pass credentials in a multi-tenant application a code smell?

    - by Hans Gruber
    Currently working on a multi-tenant application that employs Shared DB/Shared Schema approach. IOW, we enforce tenant data segregation by defining a TenantID column on all tables. By convention, all SQL reads/writes must include a Where TenantID = '?' clause. Not an ideal solution, but hindsight is 20/20. Anyway, since virtually every page/workflow in our app must display tenant specific data, I made the (poor) decision at the project's outset to employ a Singleton to encapsulate the current user credentials (i.e. TenantID and UserID). My thinking at the time was that I didn't want to add a TenantID parameter to each and every method signature in my Data layer. Here's what the basic pseudo-code looks like: public class UserIdentity { public UserIdentity(int tenantID, int userID) { TenantID = tenantID; UserID = userID; } public int TenantID { get; private set; } public int UserID { get; private set; } } public class AuthenticationModule : IHttpModule { public void Init(HttpApplication context) { context.AuthenticateRequest += new EventHandler(context_AuthenticateRequest); } private void context_AuthenticateRequest(object sender, EventArgs e) { var userIdentity = _authenticationService.AuthenticateUser(sender); if (userIdentity == null) { //authentication failed, so redirect to login page, etc } else { //put the userIdentity into the HttpContext object so that //its only valid for the lifetime of a single request HttpContext.Current.Items["UserIdentity"] = userIdentity; } } } public static class CurrentUser { public static UserIdentity Instance { get { return HttpContext.Current.Items["UserIdentity"]; } } } public class WidgetRepository: IWidgetRepository{ public IEnumerable<Widget> ListWidgets(){ var tenantId = CurrentUser.Instance.TenantID; //call sproc with tenantId parameter } } As you can see, there are several code smells here. This is a singleton, so it's already not unit test friendly. On top of that you have a very tight-coupling between CurrentUser and the HttpContext object. By extension, this also means that I have a reference to System.Web in my Data layer (shudder). I want to pay down some technical debt this sprint by getting rid of this singleton for the reasons mentioned above. I have a few thoughts on what an better implementation might be, but if anyone has any guidance or lessons learned they could share, I would be much obliged.

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  • Technical Article: Oracle Magazine Java Developer of the Year Adam Bien on Java EE 6 Simplicity by Design

    - by janice.heiss(at)oracle.com
    Java Champion and Oracle Magazine Java Developer of the Year, Adam Bien, offers his unique perspective on how to leverage new Java EE 6 features to build simple and maintainable applications in a new article in Oracle Magazine. Bien examines different Java EE 6 architectures and design approaches in an effort to help developers build efficient, simple, and maintainable applications.From the article: "Java EE 6 consists of a set of independent APIs released together under the Java EE name. Although these APIs are independent, they fit together surprisingly well. For a given application, you could use only JavaServer Faces (JSF) 2.0, you could use Enterprise JavaBeans (EJB) 3.1 for transactional services, or you could use Contexts and Dependency Injection (CDI) with Java Persistence API (JPA) 2.0 and the Bean Validation model to implement transactions.""With a pragmatic mix of available Java EE 6 APIs, you can entirely eliminate the need to implement infrastructure services such as transactions, threading, throttling, or monitoring in your application. The real challenge is in selecting the right subset of APIs that minimizes overhead and complexity while making sure you don't have to reinvent the wheel with custom code. As a general rule, you should strive to use existing Java SE and Java EE services before expanding your search to find alternatives." Read the entire article here.

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  • Technical differences between square and hexagon for a grid?

    - by Marlon Dias
    I'm developing a 2D city-building game and trying to decide on the type of grid. There will be vehicles, so the unit movement is important too. I know there are visual differences for using Squares or Hexagons, what I want know is: What are the issues for programming each type of grid regarding implementation and performance? Is there a tradeoff or specific benefit for using one of them in a game context?

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  • How do I manage the technical debate over WCF vs. Web API?

    - by Saeed Neamati
    I'm managing a team of like 15 developers now, and we are stuck at a point on choosing the technology, where the team is broken into two completely opposite teams, debating over usage of WCF vs. Web API. Team A which supports usage of Web API, brings forward these reasons: Web API is just the modern way of writing services (Wikipedia) WCF is an overhead for HTTP. It's a solution for TCP, and Net Pipes, and other protocols WCF models are not POCO, because of [DataContract] & [DataMember] and those attributes SOAP is not as readable and handy as JSON SOAP is an overhead for network compared to JSON (transport over HTTP) No method overloading Team B which supports the usage of WCF, says: WCF supports multiple protocols (via configuration) WCF supports distributed transactions Many good examples and success stories exist for WCF (while Web API is still young) Duplex is excellent for two-way communication This debate is continuing, and I don't know what to do now. Personally, I think that we should use a tool only for its right place of usage. In other words, we'd better use Web API, if we want to expose a service over HTTP, but use WCF when it comes to TCP and Duplex. By searching the Internet, we can't get to a solid result. Many posts exist for supporting WCF, but on the contrary we also find people complaint about it. I know that the nature of this question might sound arguable, but we need some good hints to decide. We're stuck at a point where choosing a technology by chance might make us regret it later. We want to choose with open eyes. Our usage would be mostly for web, and we would expose our services over HTTP. In some cases (say 5 to 10 percent) we might need distributed transactions though. What should I do now? How do I manage this debate in a constructive way?

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  • I'm scared for my technical phone interview for an internship!

    - by Marie
    [EDIT 2.0 ]Hello everyone. This is my second phone interview for a development internship. My very first one was okay, but I didn't get my dream internship. Now, I'm facing fears about this upcoming interview. My fears include the following: I'm 19 years old. The thought of 2 lead developers interviewing me makes me think that I'll know so little of what they'd want me to know. Like they will expect so much. I'm a junior having these panic attacks that I did not get in the other internship. I have a little voice saying "You didn't get the other one. What makes you think you'll get this one?". I'm scared that I'll freeze up, forget everything I know, and stutter like an idiot. I'm still traumatized by the last one, because I really really wanted that internship, and I even studied very hard for it. When I was in the interview, I was so nervous I couldn't think clearly. As a result, I didn't do as well as I know I could have. The minute I hung up, I even thought of a better solution to the interview question! Any tips for a soon-to-be intern (hopefully!)? Thank you! P.S. I'm preparing by using this guide for phone interviews.

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  • Why do I have to choose between "management" and "technical" tracks in my career?

    - by Stephen Gross
    I was recently laid off, and although I found a new gig I'm a bit frustrated with how career tracks work in the land of software development. I really love doing a bit of everything: coding, testing, architect(ing), leadership/management, customer contact, requirements gathering, staff development, etc. Software companies, however, want me to fit into a niche: I'm either a coder, a tester, or a manager. When I try to explain to them that I'm best when I'm doing all of those at once, they seem very confused. I'm sympathetic to their interests, but at the same time frustrated that the industry works this way. Any advice? Do I just need to get with the program, so to speak?

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  • Any technical references for game-oriented icons and symbols?

    - by willc2
    To make localizing easier, I'm using icons to show in-game information like achievements and bonuses. Coming up with good designs isn't easy, especially when it has to be integrated into the rest of the game's art style. Can I do better than looking at some random selection of existing games? Are there any reference books or sites that cover game graphics specifically? I'm looking for more theory and best-practices rather than pre-made graphics.

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  • Is there an official Ubuntu free technical support team?

    - by João Pinto
    I have found that there is an "Ubuntu Support Team" at https://launchpad.net/~ubuntu-helpteam but I am not sure it's official or active. Please note that I am not referring to bug fixing support, I am referring to the broader OS support, with people available to engage users needing support with a problem and drive it to a proper resolution. Is there an official team for this purpose with a clear scope and activity plan ?

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  • How to convince a non-technical client that their application spec needs to be simplified?

    - by Ryan
    Often times I am faced with the situation where a new client comes to me with an application that has literally 100s of unnecessary features and it is quite clear that things need to be drastically simplified for the project to have any chance of succeeding. How do you convince the client to take a more MVP approach and simplify? edit: So the current top answer is to provide the client with a time/cost estimate for the huge application. I'm not too fond of this answer because it doesn't address the real problem with this situation. And that is - it's a bad practice to spec out a massive application and then try and build it from the get go. I feel much more comfortable initially building a small, simple MVP foundation. And then adding small features to that foundation one by one. So how do I convince the client to approach building software in this way?

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  • What should a programmer's yearly routine be to maximize their technical skills?

    - by sguptaet
    2 years ago I made a big career change into programming. I learned various technologies on my own without any prior experience. I really love it and feel lucky with all the resources around us to help us learn. Books, courses, open-source, etc. There are so many avenues. I'm wondering what a good routine would be to follow to maximize my software development skills. I don't believe just building software is the way, because that leaves no time for learning new concepts or technologies. I'm looking for an answer like this: Take a new concept sabbatical/workshop 2 weeks per year. Read 1 theoretical and 1 practical programming book per year. Learn 1 additional language every 2 years. Take a 1 week vacation every 6 months. Etc. I realize that the above might sound naive and unrealistic as there are so many factors. But I'd like to know the "recipe" that you think is best that will serve as a guide for people.

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