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  • First Windows Phone 7 &ndash; Mobile LOB App.

    - by Richard Jones
    So I spent a couple of hours yesterday building my first Windows 7 Phone Series. application.   I still can’t get used to saying Windows 7 Phone Series.   So I think I’ll just go with WP7.   I must say I’m really impressed.    Calling web-services a breeze laying out User Interface a very straight forward.   I had made called into Dynamics NAV using web-services in under 10 minutes. Working in XAML takes a bit of getting used to,  I’m not trying to-do anything too clever yet. One thing I will point out to transition from one XAML page to the next use this.NavigationService.Navigate(new Uri("/Primary.xaml", UriKind.Relative)); Going from Compact Framework this is equivalent of a Window.Show Its so nice to be able to talk nicely again, about Windows Based Mobile Development!

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  • Static teams or dynamic teams?

    - by Richard DesLonde
    Is it better to assemble permanent teams of developers within the company that always work together, from project to project, or is it better to have dynamic teams that assemble for a project, and then dissasemble afterwards? My inclination is to treat the entire company as a "platoon" and to assemble "fireteams" for individual projects, choosing from the "platoon" those developers best suited for the project.

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  • Farmyard

    - by Richard Jones
    Moooooooo     For a while now we’ve been using Apple’s enterprise device app distribution mechanism.   This allows you to have a user, click on a URL on their iOS device and it pulls down a new version of an enterprise app. of of our servers. Its really nice,  have a look at - http://developer.apple.com/library/ios/#featuredarticles/FA_Wireless_Enterprise_App_Distribution/Introduction/Introduction.html   I’ve embedded this, into a check on application launch, that a web-service is called to detect a newer version of the software is available.  It then calls the URL to the App and a new version is deployed. You can alert users that a new App update is available by sending them a push notification.  See screenshot at the top. We send our push notifications out to users,  using a simple C# service.    The fun part is this.   You can instruct the push notification to play a sound (embedded in the app already). So our push notification’s play a random farmyard noise, i.e from a selection of - cow.wav dogbrk.wav duck.wav goose.wav horse.wav lamb.wav monkey.wav – left field I know rooster.wav Imagine my amusement being able to periodically send out an update and watch our office (of about 60 people) turn into farm for a few seconds. I’ve messed up a few times, with people being interrupted on customer conference calls,  but people seem good humoured about it. (so far) Simple(ish) pleasures…

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  • Program To Cascade/Tile Windows

    - by Richard
    I have perhaps ten or fifteen windows open. I'd like a program which automatically resizes all the windows and arranges them in columns and rows across the screen (a grid formation), automatically figuring out the largest size for the windows so that they still fit. This isn't an "Expose" type program - I want the windows to stay resized. I am using OpenBox to do my window management and am otherwise happy with it, I don't want to find a whole new window manager just to solve this problem. The program Tile is almost perfect, but it doesn't know how to lay the windows out in a grid formation. Any thoughts? Thanks!

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  • How do I change the volume control icon?

    - by Richard Oren Pincook
    I recently switched to gnome 3 (love it!), but the default icon theme was a little dreary and gray, so I switched that back to ubuntu-mono-dark. But now whenever I change my volume, I get this ugly pixelated icon show up. The forum says I don't have enough reputation to post an screenshot, but it's pixelated and ugly with these fuzzy straight blue lines that turn on as the volume goes up. I found identical images in the Humanity and Humanity-Dark icon themes (one example: /usr/share/icons/Humanity/status/24/audio-volume-high.png). I tinkered with the images by changing their names, temporarily deleting them, etc. But it had no effect on the ugly icon. What file is responsible for violating the beauty of my desktop?! Once I find it, I can replace it.

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  • Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • How can I upgrade to Lubuntu 14.04.1 withot a PAE kernel?

    - by Richard
    On my Dell Latitude D800 laptop, which has an old Pentium M without PAE support, I was able to successfully install Lubuntu 14.04 from the CD. When I try to upgrade, I get the error: PAE not enabled Your system uses a CPU that does not have PAE enabled. Ubuntu only supports non-PAE systems up to Ubuntu 12.04. To upgrade to a later version of Ubuntu, you must enable PAE (if this is possible) see: http://help.ubuntu.com/community/EnablingPAE I have seen the Communit Wiki page for PAE. The suggestion is to add forcepae to the command line options. When I do this, I get the same message. Moreover, dmesg does not indicate PAE was ever enabled. Is there anything else I can ry to get Lubuntu to upgrade correctly?

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  • Ubuntu 12.04 LTS won't install - never finishes please help

    - by Richard Higgins
    Want to try Ubuntu after using Windows for 30 years. Tried to install it 5 times on a Lenovo X120e notebook and twice on a Lenovo M57 desktop. No luck, worse than what Microsoft puts you through. I burned 12.04 LTS to disc. It installs up to the "Who Are You?" screen, then stops. Accepted the recommended computer name and lower case user name. I chose "log me in automatically." After that there is no progress bar, no rotating or pulsing button, nothing to indicate the Ubuntu has not died or fallen asleep. Is that how it is written? Never heard of a program that would take a long time to install while a user looked at a locked, dead screen. I just bought the M57 desktop for my son. It came with Ubuntu 10 something. I wanted to upgrade to 12.04 but it crashed, twice, to a DOS screen saying the pc lacked a certain "init" file. Various help screen commands did not help. On the X120e, I thought a partial-failed Ubuntu install was causing the problem, so I removed the drive and deleted the Ubuntu partition and replaced it. But same result. After I fill in my name, accept computer and user name, the "continue" button does not appear to work. I can go "back" but not forward. I have waited torturous hours. It doesn't take more than two hours to install, does it?any It is my own fault because of the high expectations I had for a sensible, hassle-free installation, but I am immensely disappointed. Thank you for any response

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  • Deloitte 2013 Global Contact Center Survey

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 "77% of contact centers expect to maintain or grow in size in the next 12-24 months." This is one of the findings of Deloitte's 2013 Global Contact Center Survey in which there are plenty of great business opportunities for all smart CX consultants and integrators using Oracle Service solutions. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • 2-d lighting day/night cycle

    - by Richard
    Off the back of this post in which I asked two questions and received one answer, which I accepted as a valid answer. I have decided to re-ask the outstanding question. I have implemented light points with shadow casting as shown here but I would like an overall map light with no point/light source. The map setup is a top-down 2-d 50X50 pixel grid. How would I go about implementing a day/night cycle lighting across a map?

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  • Fusion CRM Data Integration and Migration from Conemis (D)

    - by Richard Lefebvre
    Conemis Data Integration Tools edited for Oracle Fusion CRM offers easy-to-use and pre-configured tools for data integration, data quality, and migration of data from Oracle CRM on Demand and third-party applications to Oracle Fusion CRM Conemis solution includes: Pressure Fueling of data for Fusion CRM Migration covered from legacy to Fusion CRM Data Quality in migration and integration Intuitive Data Housekeeping for IT and Sales Backups of Fusion CRM environments Conemis's solution benefits include Fusion CRM integrated out-of-the-box, connection to other applications, ready-made data mapping, instant availability without installation, fully configurable, shared use in integration expert groups, one GUI for several environments/pods, reduced costs & risks in migration projects, etc. Conemis AG, a German-based data integration company founded in 2009, offers Software and services solution and expertize for Oracle CRM products's data migration and integration. For more details, please contact Dr. Daniel Rolli ([email protected]) www.conemis.com.

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  • Developing an online email service [closed]

    - by Richard Stokes
    I am interested in developing an online email service (e.g. Gmail, Hotmail, but on a much smaller scale) allowing people to sign up for free email addresses on my domain. The domain in question is already purchased, but I have no idea how to even start. I was hoping to code this using a Ruby framework such as Rails or Sinatra. Firstly, are there any libraries/pre-made solutions to this problem that exist already that would be easy enough to just plug-in to my own site? Secondly, if there are no real pre-made solutions, what are the general steps I need to take to accomplish this task?

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  • Why Register for Oracle PartnerNetwork Exchange @ OpenWorld?

    - by Richard Lefebvre
    Oracle Partner Network Exchange @ OpenWorld premiers this year with a dedicated program of keynotes and sessions created to enhance the opportunities for partners to learn from and network with Oracle executives and experts. The new program also provides more informal opportunities than ever throughout the week to meet up with the people who are most important to your business: customers, prospects, and colleagues.   Program Benefits:  • Partner Keynote, hosted by Judson Althoff, SVP, WWA&C, Oracle (September 30) • 35+ Partner specific sessions • Free Certification testing • Exclusive access to the OPN Lounge • All Oracle OpenWorld and JavaOne keynotes • Oracle OpenWorld and JavaOne Exhibition Halls • Executive Solution sessions • Scene and Be Heard Theater • Oracle OpenWorld Welcome Reception (September 30) • Lunch in the Howard Street Tent (October 1 through October 4) • It's A Wrap! closing event (October 4) •Oracle OpenWorld Conference Materials   TOP 5 REASON TO ATTEND:   1.NETWORK WITH YOUR TOP PROSPECTS • Access to 40,000+ customers who will be attending OpenWorld and JavaOne Conferences 2.HEAR FROM TOP ORACLE EXECUTIVES • Partner keynote led by Judson Althoff, SVP, WWA&C, Oracle 3.  GET THE TOOLS TO DIFFERENTIATE YOURSELVES FROM YOUR COMPETITORS • 35+ sessions tailored to Partners • All sessions will be held Monday – Thursday during main OpenWorld conference hours • Sessions led by key Oracle Executives 4.  FREE CERTIFICATION TESTING 5.  OPENWORLD APPRECIATION PASS CAN BE ADDED ON TO THE OPN EXCHANGE PASS FOR ONLY $200!

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  • Oracle ties social, CRM, analytics products to customer experience

    - by Richard Lefebvre
    Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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  • My 5th App

    - by Richard Jones
    So, I’ve just completed my 5th commercial iPhone App.   Always when I move to a new programming language I take a test application and port it to learn.   So my equivalent of “Hello World” app.  is - http://itunes.apple.com/gb/app/iching-master/id424495901?mt=8 I built this, as an app about a year ago,  but figured that it worked so well on iOS that I would get it published. Technorati Tags: I-Ching,iChing,iPhone,iTunes

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  • Program to Help Order Undated Photos

    - by Richard
    I have a large number of photos which have the correct DateTimeOriginal set in EXIF. I have about 300 photos for which the DateTimeOriginal is completely wrong. The DateTimeOriginals of these photos are not correlated, so I cannot change their time en masse. It must be done individually. I'm looking for a program that would essentially allow me to drag and drop the incorrectly time stamped photos into their place in the sequence of correctly time stamped photos. It would be nice to then be able to have the DateTimeOriginal tag updated, or the photos renamed chronologically. Thanks!

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  • ITT Corporation Goes Live on Oracle Sales and Marketing Cloud Service (Fusion CRM)!

    - by Richard Lefebvre
    Back in Q2 of FY12, a division of ITT invited Oracle to demo our CRM On Demand product while the group was considering Salesforce.com. Chris Porter, our Oracle Direct sales representative learned the players and their needs and began to develop relationships. We lost that deal, but not Chris's persistence. A few months passed and Chris called on the ITT Shape Cutting Division's Director of Sales to see how things were going. Chris was told that the plan was for the division to buy more Salesforce.com. In fact, he informed Chris that he had just sent his team to Salesforce.com training. During the conversation, Chris mentioned that our new Oracle Sales Cloud Service could run with Outlook. This caused the ITT Sales Director to reconsider the plan to move forward with our competition. Oracle was invited back to demo the Oracle Sales and Marketing Cloud Service (Fusion CRM) and after it concluded, the Director stated, "That just blew your competition away." The deal closed on June 5th , 2012 Our Oracle Platinum Partner, Intelenex, began the implementation with ITT on July 30th. We are happy to report that on September 18th, the ITT Shape Cutting Division successfully went live on Oracle Sales and Marketing Cloud Service (Fusion CRM). About: ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for growing industrial end-markets in energy infrastructure, electronics, aerospace and transportation. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Founded in 1920, ITT is headquartered in White Plains, NY, with 8,500 employees in more than 30 countries and sales in more than 125 countries. The ITT Shape Cutting Division provides plasma lasers and controls with the Burny, Kaliburn, and AMC brands. Oracle Fusion Products: Oracle Sales and Marketing Cloud Service (Fusion CRM) including: • Fusion CRM Base • Fusion Sales Cloud • Fusion Mobile and Desktop Integration • Automated Forecasting Adoption Model: SaaS Partner: Intelenex Business Drivers: The ITT Shape Cutting Division wanted to: better enable its Sales Force with email and mobile CRM capabilities simplify and automate its complex sales processes centrally manage and maintain customer contact information Why We Won: ITT was impressed with the feature-rich capabilities of Oracle Sales and Marketing Cloud Service (Fusion CRM), including sales performance management and integration. The company also liked the product's flexibility and scalability for future growth. Expected Benefits: Streamlined accurate forecasting Increased customer manageability Improved sales performance Better visibility to customer information

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  • on install oracle jdk over ubuntu x86_64

    - by Richard
    my ubuntu version is 12.04, and when cat /proc/version, it shows Linux version 3.2.0-23-generic (buildd@crested) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu4) ) #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 Linux yuzhe-HP 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux When to install oracle jdk over linux, it presents with two options x86 and x64. Here it presents with x86_64. Which version should I choose and what the meaning behind x86_64 and x64.

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  • Why doesn't Firefox cache my images and CSS

    - by Richard A
    I am using IIS7, I have already set up the following. But when I run Firefox it seems not to cache any of my images even with "remember history" set. <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.webServer> <staticContent> <clientCache cacheControlCustom="public" cacheControlMode="UseMaxAge" cacheControlMaxAge="7.00:00:00" /> </staticContent> </system.webServer> </configuration> However when I use Firebug it still points to Firefox not caching images and CSS: public,max-age=604800 Content-Type text/css Content-Encoding gzip Last-Modified Mon, 27 Jun 2011 03:53:22 GMT Accept-Ranges bytes Etag "507968c27d34cc1:0" Vary Accept-Encoding Server Microsoft-IIS/7.5 X-Powered-By ASP.NET Date Mon, 27 Jun 2011 13:06:41 GMT Content-Length 5067 Request Headersview source Host www.xx.com User-Agent Mozilla/5.0 (Windows NT 6.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 Accept text/css,*/*;q=0.1 Accept-Language en-us,en;q=0.5 Accept-Encoding gzip, deflate Accept-Charset ISO-8859-1,utf-8;q=0.7,*;q=0.7 Keep-Alive 115 Connection keep-alive Referer http://www.xx.com/ Cookie __utma=62996397.135679654.1309106351.1309159743.1309164158.8; __utmz=62996397.1309106351.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); __utmc=62996397

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Oracle Customer Success Forum - Batesville - Oracle Sales Cloud - June 24th, 5pm CET

    - by Richard Lefebvre
    Batesville uses Oracle Sales Cloud to create a common platform and standardize processes for business transformation across field sales and telesales. Using real-time KPI dashboards, they are measuring their business success with consistency across their sales reps.We are pleased to invite you to a discussion with Batesville on industry trends, why sales automation is important, reasons for choosing Oracle Sales Cloud, and the vendor evaluation process. Please click on the register button to confirm your attendance by 5:00 p.m. Pacific Time on June 23, 2014.Speakers: Diane Kinker, Director CRM Program Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile:Batesville (www.Batesville.com), a wholly owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is the leader in the North American death care industry. For more than 125 years, Batesville has been dedicated to helping families honor the lives of those they love®. Batesville’s innovation has changed the face of funeral service, from advancements in manufacturing and quality to patented features and memorialization offerings, technology and web-based solutions, and profit-enhancing merchandising systems and room displays. Our history of manufacturing excellence, product innovation, superior customer service and reliable delivery has helped Batesville become – and remain – a market leader. Event Description:In this informal reference call, you will have the opportunity to hear Batesville discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and the vendor evaluation process. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call.Why Oracle:Batesville looked to transform its sales automation processes. Oracle Sales Cloud met these needs and Batesville’s requirements for: Standardized end-to-end Sales Processes including Sales Performance Management (territory management, quota management and incentive compensation) Mobile capabilities with integration to Microsoft Outlook and Smartphones Creation of the WIG Dashboard (Wildly Important Goal) using reporting and analytics Click the Register Now button to confirm your attendance for this informative event. Registration will close at 5:00 p.m. Pacific Time on June 23, 2014.After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Batesville will revise the registrants list and may dismiss registrations as they see fit. Register Now!

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  • Linuxubuntu1234 [closed]

    - by Richard
    Dobry den Pani a Panvé Linux Ubuntu lepsi nové tu jemno cely Linuxubuntu 13,5 pogram sytem. Ptam se ano nové sytem moc chrany Ubuntu bude s mobil se jemnuje Liubuntu phone 13,9. Moc libi tu pogram lepsi noviky Liubuntu phone budeš sam sysem pracovt lepé 2 stejne pro mobil i tablet. A má nine Mini notebooky, netbooky a PC pogramy velky pro Ubuntu lepsi internet pro anglicky psani prekada cesky. Ano cesky má clanek ale nine anglicky nerozumi clanek preklada cesky jako google má pogram lip cele svet preklada a ctu nerozumi a preklada cesky.

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  • The Three-Legged Milk Stool - Why Oracle Fusion Incentive Compensation makes the difference!

    - by Richard Lefebvre
    During the London Olympics, we were exposed to dozens of athletes who worked with sports psychologists to maximize their performance. Executives often hire business psychologists to coach their teams to excellence. In the same vein, Fusion Incentive Compensation can be used to get people to change their sales behavior so we can make our numbers. But what about using incentive compensation solutions in a non-sales scenario to drive change? Recently, I was working an opportunity where a company was having a low user adoption rate for Salesforce.com, which was causing problems for them. I suggested they use Fusion Incentive Comp to change the reps' behavior. We tossed around the idea of tracking user adoption by creating a variable bonus for reps based on how well they forecasted revenues in the new system. Another thought was to reward the reps for how often they logged into the system or for the percentage of leads that became opportunities and turned into revenue. A new twist on a great product. Fusion CRM's Sweet Spot I'm excited about the sales performance management (SPM) tools in Fusion CRM. This trio of Incentive Compensation, Territory Management, and Quota Management sets us apart from the competition because Oracle is the only vendor that provides all three of these capabilities on a single tech stack, in a single application, and with a single look and feel. The niche vendors offer standalone territory or incentive compensation solutions, but then the customer has to custom build the other tools and can end up with a Frankenstein-type environment. On average, companies overpay sales commissions by three to eight percent. You calculate that number for a company the size of Oracle for one quarter and it makes a pretty air-tight financial case for using SPM tools to figure accurate commissions. Plus when sales reps get the right compensation, they can be out selling rather than spending precious time figuring out what they didn't get paid or looking for another job. And one more thing ... Oracle knows incentive comp. We have been a Gartner Market Scope leader in this space for the last five years. Our solution gets high marks because of its scalability and because of its interoperability with other technologies. And now that we're leading with Fusion, our incentive compensation offering includes the innovations that the Fusion team built, plus enhancements from the E-Business Suite Incentive Comp team. It's a case of making a good thing even better. (See product video.) The "Wedge" Apps In a number of accounts that I'm working on, there is a non-Oracle CRM system of record. That gives me the perfect opportunity to introduce the benefits of our SPM tools and to get the customer using Fusion. Then the door is wide open for the company to uptake more of Fusion CRM, especially since all the integrations they need are out of the box. I really believe that implementing this wedge of SPM tools is the ticket to taking market share away from other vendors. It allows us to insert ourselves in an environment where no other CRM solution in the market has the extending capabilities of Fusion. Not Just Your Usual Suspects Usually the stakeholders that I talk to for Territory Management are tightly aligned with the sales management team. When I sell the quota planning tool, I'm talking to finance people on the ERP side of the house who are measuring quotas and forecasting revenue. And then Incentive Comp is of most interest to the sales operations people, and generally these people roll up to either HR or the payroll department. I think of our Fusion SPM tools as a three-legged stool straddling an organization's Sales, Finance, and HR departments. So when you're prospecting for opportunities -- yes, people with a CRM perspective will be very interested -- but don't limit yourselves to that constituency. You might find stakeholders in accounting, revenue planning, or HR compensation teams. You just might discover, as I did at United Airlines, that the HR organization is spearheading the CRM project because incentive compensation is what they need ... and they're the ones with the budget. Jason Loh Global Solutions Manager, Fusion CRM Sales Planning Oracle Corporation

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  • RightNow stunning references: Spotlight on "The Boston Globe"

    - by Richard Lefebvre
    The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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  • Siebel 2012-IP Release is now GA

    - by Richard Lefebvre
    The Siebel development team is pleased to announce the general availability of the highly anticipated 2012 Siebel Innovation Pack on 12/12/2012. The journey began last year as a concept at Open World that invigorated the Siebel customer base and partners across the globe, culminating in this 2012-IP release that delivers much valued usability enhancements on an existing release. Open UI and Siebel Mobile are the key innovations that are released as part of the 2012-IP on both 8.1.1.9 and the 8.2.2.2 releases. These innovations are a giant leap forward in facilitating Siebel usability while supporting multiple browsers and devices. Siebel Mobile released as part of the IP provide connected Mobile solutions that support key Horizontal Sales, Field Service, Life Sciences and Consumer Goods flows. See the Siebel Open UI Dada Sheet here.

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